Support Assistant
UK

The median Support Assistant salary in the UK is £26,000 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 782 932 1190
Rank change year-on-year +150 +258 -312
Permanent jobs requiring a Support Assistant 123 41 32
As % of all permanent jobs advertised in the UK 0.13% 0.039% 0.021%
As % of the Job Titles category 0.13% 0.043% 0.022%
Number of salaries quoted 81 35 32
10th Percentile £24,000 £25,050 £20,500
25th Percentile £25,000 £27,750 £20,750
Median annual salary (50th Percentile) £26,000 £32,500 £25,750
Median % change year-on-year -20.00% +26.21% +17.05%
75th Percentile £28,750 £36,875 £30,313
90th Percentile £35,000 £48,965 £38,250
UK excluding London median annual salary £26,000 £28,500 £22,500
% change year-on-year -8.77% +26.67% +2.27%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,813 95,219 148,250
% of permanent jobs with a recognized job title 94.61% 91.52% 96.06%
Number of salaries quoted 66,625 59,878 85,347
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Assistant
Job Vacancy Trend

Job postings that featured Support Assistant in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Assistant in the UK

Support Assistant
Salary Trend

3-month moving average salary quoted in jobs citing Support Assistant.

Salary trend for Support Assistant in the UK

Support Assistant
Salary Histogram

Salary distribution for jobs citing Support Assistant over the 6 months to 28 April 2024.

Salary histogram for Support Assistant in the UK

Support Assistant
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Assistant within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +205 123 £26,000 -20.00% 17
UK excluding London +95 118 £26,000 -8.77% 13
East of England +63 55 £26,000 +6.12% 1
South West - 23 £26,500 -
West Midlands - 16 £24,696 - 2
Midlands - 16 £24,696 - 4
South East +33 13 £34,000 +23.64% 1
North of England +46 11 £28,975 +5.36% 7
Work from Home +74 7 £25,243 -24.08% 5
London +116 5 £28,000 -13.85% 2
Yorkshire - 5 £30,836 - 2
North East - 5 £28,975 - 2
North West +16 1 £35,000 +27.27% 3

Support Assistant Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 April 2024, Support Assistant job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Assistant in the job title.

1 56 (45.53%) Microsoft
1 56 (45.53%) Customer Service
2 49 (39.84%) Microsoft Office
2 49 (39.84%) CRM
3 40 (32.52%) Social Skills
4 35 (28.46%) Case Management
4 35 (28.46%) Problem-Solving
4 35 (28.46%) FTP
4 35 (28.46%) Replication
5 31 (25.20%) Windows
6 26 (21.14%) TCP/IP
7 19 (15.45%) SQL
8 16 (13.01%) SQL Server
9 14 (11.38%) Microsoft Exchange
10 12 (9.76%) Analytical Skills
10 12 (9.76%) Driving Licence
10 12 (9.76%) Windows 10
10 12 (9.76%) Inclusion and Diversity
10 12 (9.76%) SharePoint
11 10 (8.13%) Network Monitoring
11 10 (8.13%) LAN
11 10 (8.13%) VoIP
11 10 (8.13%) WAN
11 10 (8.13%) ERP
11 10 (8.13%) Finance
11 10 (8.13%) Windows 7
11 10 (8.13%) Degree
12 9 (7.32%) Electronics
12 9 (7.32%) Marketing
12 9 (7.32%) DBS Check

Support Assistant Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (11.38%) Microsoft Exchange
2 12 (9.76%) SharePoint
3 1 (0.81%) CMS
3 1 (0.81%) Exchange Server 2013
3 1 (0.81%) Skype for Business
Applications
1 49 (39.84%) Microsoft Office
2 3 (2.44%) Microsoft Excel
3 1 (0.81%) Microsoft PowerPoint
Business Applications
1 1 (0.81%) Oracle EBS
Cloud Services
1 4 (3.25%) Azure
1 4 (3.25%) Microsoft 365
2 2 (1.63%) Entra ID
Communications & Networking
1 35 (28.46%) FTP
2 26 (21.14%) TCP/IP
3 10 (8.13%) LAN
3 10 (8.13%) VoIP
3 10 (8.13%) WAN
4 7 (5.69%) Wireless
5 2 (1.63%) Network Security
6 1 (0.81%) Skype
6 1 (0.81%) Unified Communications
6 1 (0.81%) WebEx
Database & Business Intelligence
1 16 (13.01%) SQL Server
2 1 (0.81%) Oracle Reports
General
1 40 (32.52%) Social Skills
2 12 (9.76%) Analytical Skills
2 12 (9.76%) Inclusion and Diversity
3 10 (8.13%) Finance
4 9 (7.32%) Electronics
4 9 (7.32%) Marketing
5 7 (5.69%) Manufacturing
6 5 (4.07%) Legal
7 2 (1.63%) Law
7 2 (1.63%) Organisational Skills
7 2 (1.63%) Publishing
7 2 (1.63%) Retail
8 1 (0.81%) Public Sector
Miscellaneous
1 35 (28.46%) Replication
2 12 (9.76%) Driving Licence
3 7 (5.69%) Data Centre
4 6 (4.88%) Management Information System
5 4 (3.25%) Freedom of Information
6 2 (1.63%) Analytical Mindset
6 2 (1.63%) Self-Motivation
6 2 (1.63%) Team-Oriented Environment
7 1 (0.81%) Video Conferencing
Operating Systems
1 31 (25.20%) Windows
2 12 (9.76%) Windows 10
3 10 (8.13%) Windows 7
4 3 (2.44%) Windows Server
Processes & Methodologies
1 56 (45.53%) Customer Service
2 49 (39.84%) CRM
3 35 (28.46%) Case Management
3 35 (28.46%) Problem-Solving
4 10 (8.13%) ERP
4 10 (8.13%) Network Monitoring
5 9 (7.32%) Housing Management
6 7 (5.69%) Geotechnical Engineering
7 5 (4.07%) Customer Experience
8 4 (3.25%) Collaborative Working
8 4 (3.25%) Conflict Resolution
8 4 (3.25%) Kalman Filter
9 3 (2.44%) Biomedicine
9 3 (2.44%) Biotechnology
9 3 (2.44%) Logistics
9 3 (2.44%) Preventative Maintenance
10 2 (1.63%) Computer Science
10 2 (1.63%) Information Security
10 2 (1.63%) System Testing
10 2 (1.63%) Web Development
Programming Languages
1 19 (15.45%) SQL
Qualifications
1 10 (8.13%) Degree
2 9 (7.32%) DBS Check
Quality Assurance & Compliance
1 7 (5.69%) QA
2 2 (1.63%) Sarbanes-Oxley
2 2 (1.63%) SLA
3 1 (0.81%) ISO/IEC 27001
System Software
1 7 (5.69%) Firmware
2 4 (3.25%) Active Directory
3 2 (1.63%) Hyper-V
Vendors
1 56 (45.53%) Microsoft
2 2 (1.63%) Polycom
2 2 (1.63%) VMware
3 1 (0.81%) Oracle