Period
to 22 November 2017

The median contractor rate for a Support Analyst was £288 per day in advertised job vacancies in Birmingham during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
West Midlands > Birmingham
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 73 88 68
Rank change year-on-year +15 -20 -12
Contract jobs requiring a Support Analyst 25 19 18
As % of all contract IT jobs advertised in Birmingham 1.57% 1.25% 1.33%
As % of the Job Titles category 1.66% 1.30% 1.39%
Number of daily rates quoted 12 8 13
Birmingham median daily rate £288 £150 £183
Median daily rate % change year-on-year +91.67% -17.81% +40.38%
10th Percentile £110 £124 £118
90th Percentile £375 £294 £217
West Midlands median daily rate £166 £195 £168
% change year-on-year -14.74% +16.42% -21.18%
Number of hourly rates quoted 2 6 3
Birmingham median hourly rate £10.27 £15.50 £15.00
Median hourly rate % change year-on-year -33.77% +3.33% -25.00%
10th Percentile £9.95 £10.56 £14.50
90th Percentile £10.84 £17.94 £16.30
West Midlands median hourly rate £13.00 £14.25 £16.00
% change year-on-year -8.77% -10.94% -8.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Birmingham
Contract vacancies in Birmingham with a recognized job title 1509 1465 1298
% of contract IT jobs with a recognized job title 94.79% 96.25% 95.79%
Number of daily rates quoted 1072 942 811
Birmingham median daily rate £388 £399 £375
Median daily rate % change year-on-year -2.82% +6.33% +7.14%
10th Percentile £216 £225 £213
90th Percentile £525 £550 £518
West Midlands median daily rate £400 £400 £375
% change year-on-year - +6.67% +7.14%
Number of hourly rates quoted 45 52 65
Birmingham median hourly rate £14.22 £14.75 £15.00
Median hourly rate % change year-on-year -3.63% -1.67% +7.64%
10th Percentile £8.39 £10.29 £10.73
90th Percentile £39.50 £27.42 £42.25
West Midlands median hourly rate £17.38 £15.21 £17.00
% change year-on-year +14.22% -10.51% +5.20%

Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Support Analyst in Birmingham

Support Analyst
Contractor Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in Birmingham.

Contractor daily rate trend for Support Analyst in Birmingham

Support Analyst
Contractor Daily Rate Histogram in Birmingham

The daily rate distribution of IT jobs citing Support Analyst in Birmingham over the 6 months to 22 November 2017.

Contractor daily rate histogram for Support Analyst in Birmingham

Support Analyst
Contractor Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in Birmingham.

Contractor hourly rate trend for Support Analyst in Birmingham

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 22 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Birmingham region featuring Support Analyst in the job title.

1 14 (56.00%) Windows
2 11 (44.00%) Active Directory
3 9 (36.00%) ITIL
4 8 (32.00%) Microsoft Office
5 7 (28.00%) Windows 7
6 6 (24.00%) Office 365
6 6 (24.00%) Microsoft
7 4 (16.00%) PowerShell
7 4 (16.00%) SLA
7 4 (16.00%) Oracle
7 4 (16.00%) Unix
7 4 (16.00%) SAS
7 4 (16.00%) ITRS Geneos
7 4 (16.00%) Windows Server
8 3 (12.00%) Linux
8 3 (12.00%) MCSE
8 3 (12.00%) MCP
8 3 (12.00%) PRINCE2
8 3 (12.00%) SharePoint
8 3 (12.00%) Microsoft Certification
8 3 (12.00%) MS Exchange
8 3 (12.00%) VMware
8 3 (12.00%) Firewall
8 3 (12.00%) Windows Server 2008
8 3 (12.00%) SC Cleared
8 3 (12.00%) Security Cleared
9 2 (8.00%) Remedy ITSM
9 2 (8.00%) Document Management
9 2 (8.00%) Android
9 2 (8.00%) Agile Software Development

Support Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.00%) SAS
2 3 (12.00%) MS Exchange
2 3 (12.00%) SharePoint
3 1 (4.00%) Exchange Server 2010
3 1 (4.00%) Skype for Business
Applications
1 8 (32.00%) Microsoft Office
Business Applications
1 2 (8.00%) Remedy ITSM
Cloud Services
1 6 (24.00%) Office 365
2 2 (8.00%) Microsoft Azure
Communications & Networking
1 3 (12.00%) Firewall
2 2 (8.00%) DNS
2 2 (8.00%) VPN
3 1 (4.00%) 3G
3 1 (4.00%) 4G
3 1 (4.00%) ADSL
3 1 (4.00%) DHCP
3 1 (4.00%) LAN
3 1 (4.00%) NetScaler
3 1 (4.00%) SAN
3 1 (4.00%) Skype
3 1 (4.00%) TCP/IP
3 1 (4.00%) Wi-Fi
Database & Business Intelligence
1 2 (8.00%) SQL Server
General
1 1 (4.00%) Back Office
1 1 (4.00%) Finance
1 1 (4.00%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.00%) Web Services
Miscellaneous
1 1 (4.00%) Blackberry
1 1 (4.00%) CMDB
1 1 (4.00%) Data Centre
1 1 (4.00%) PKI
1 1 (4.00%) Smartphone
1 1 (4.00%) Wiki
Operating Systems
1 14 (56.00%) Windows
2 7 (28.00%) Windows 7
3 4 (16.00%) Unix
3 4 (16.00%) Windows Server
4 3 (12.00%) Linux
4 3 (12.00%) Windows Server 2008
5 2 (8.00%) Android
5 2 (8.00%) Apple iOS
5 2 (8.00%) Windows Server 2012
6 1 (4.00%) Mac OS X
6 1 (4.00%) Red Hat Enterprise Linux
6 1 (4.00%) Windows 10
6 1 (4.00%) Windows 8
6 1 (4.00%) Windows Server 2003
6 1 (4.00%) Windows XP
Processes & Methodologies
1 9 (36.00%) ITIL
2 3 (12.00%) PRINCE2
3 2 (8.00%) Agile Software Development
3 2 (8.00%) Change Management
3 2 (8.00%) Document Management
3 2 (8.00%) ITSM
4 1 (4.00%) Break/Fix
4 1 (4.00%) Coaching
4 1 (4.00%) Converged Infrastructure
4 1 (4.00%) Disaster Recovery
4 1 (4.00%) Logistics
4 1 (4.00%) Mentoring
4 1 (4.00%) Migration
4 1 (4.00%) Problem Management
4 1 (4.00%) Service Delivery
Programming Languages
1 4 (16.00%) PowerShell
2 2 (8.00%) SQL
3 1 (4.00%) Bash Shell
Qualifications
1 3 (12.00%) MCP
1 3 (12.00%) MCSE
1 3 (12.00%) Microsoft Certification
1 3 (12.00%) SC Cleared
1 3 (12.00%) Security Cleared
2 2 (8.00%) Citrix Certification
2 2 (8.00%) ITIL Certification
3 1 (4.00%) CCA
3 1 (4.00%) CCNA
3 1 (4.00%) CCNP
3 1 (4.00%) Cisco Certification
3 1 (4.00%) MCSA
3 1 (4.00%) MCTS
3 1 (4.00%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (16.00%) SLA
System Software
1 11 (44.00%) Active Directory
2 2 (8.00%) XenApp
2 2 (8.00%) XenDesktop
3 1 (4.00%) Hyper-V
3 1 (4.00%) Microsoft App-V
3 1 (4.00%) VMware Infrastructure
3 1 (4.00%) XenServer
Systems Management
1 4 (16.00%) ITRS Geneos
2 1 (4.00%) Symantec Enterprise Vault
2 1 (4.00%) WSUS
Vendors
1 6 (24.00%) Microsoft
2 4 (16.00%) Oracle
3 3 (12.00%) VMware
4 2 (8.00%) BMC
4 2 (8.00%) Citrix
4 2 (8.00%) HP
4 2 (8.00%) Remedy
5 1 (4.00%) AppSense
5 1 (4.00%) Cisco
5 1 (4.00%) Dell
5 1 (4.00%) IBM
5 1 (4.00%) Kaseya
5 1 (4.00%) Kaspersky
5 1 (4.00%) Red Hat
5 1 (4.00%) SolarWinds
5 1 (4.00%) Sophos
5 1 (4.00%) Symantec
5 1 (4.00%) Veeam