Period
to 21 November 2017

The median contractor rate for a Support Analyst was £166 per day in advertised job vacancies in the West Midlands during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > West Midlands
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 123 126 93
Rank change year-on-year +3 -33 -33
Contract jobs requiring a Support Analyst 61 82 80
As % of all contract IT jobs advertised in the West Midlands 1.26% 1.33% 1.62%
As % of the Job Titles category 1.33% 1.40% 1.71%
Number of daily rates quoted 28 37 37
West Midlands median daily rate £166 £195 £168
Median daily rate % change year-on-year -14.74% +16.42% -21.18%
10th Percentile £102 £124 £101
90th Percentile £375 £343 £280
England median daily rate £263 £234 £274
% change year-on-year +12.18% -14.52% +10.61%
Number of hourly rates quoted 8 22 26
West Midlands median hourly rate £13.00 £14.25 £16.00
Median hourly rate % change year-on-year -8.77% -10.94% -8.57%
10th Percentile £10.18 £10.75 £10.67
90th Percentile £20.95 £17.84 £23.75
England median hourly rate £15.00 £15.00 £15.86
% change year-on-year - -5.39% -0.91%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4579 5861 4672
% of contract IT jobs with a recognized job title 94.61% 95.07% 94.77%
Number of daily rates quoted 2890 3522 2671
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £236 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 203 236 273
West Midlands median hourly rate £17.25 £15.00 £17.00
Median hourly rate % change year-on-year +15.00% -11.76% +5.72%
10th Percentile £10.50 £10.00 £10.53
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the West Midlands.

Contractor daily rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 21 November 2017.

Contractor daily rate histogram for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the West Midlands.

Contractor hourly rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Support Analyst in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 25 £288 +91.67% 3
Coventry +17 11 £160 -18.99% 5
Warwickshire -7 10 £258 +74.58% 3
Shropshire +18 4 - -
Staffordshire +8 3 £365 +82.50% 4
Solihull - 3 £100 - 3
Worcestershire +4 1 - -
Willenhall - 1 £105 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Support Analyst in the job title.

1 30 (49.18%) Windows
2 25 (40.98%) ITIL
3 18 (29.51%) Active Directory
4 13 (21.31%) Microsoft
4 13 (21.31%) Microsoft Office
5 12 (19.67%) Windows 7
6 11 (18.03%) Oracle
6 11 (18.03%) Unix
7 10 (16.39%) SQL
8 9 (14.75%) SLA
8 9 (14.75%) Remedy
8 9 (14.75%) Disaster Recovery
9 8 (13.11%) HP
9 8 (13.11%) Office 365
10 7 (11.48%) Bash Shell
10 7 (11.48%) Incident Management
11 6 (9.84%) Security Cleared
11 6 (9.84%) Korn
11 6 (9.84%) Comptel
11 6 (9.84%) Validation
11 6 (9.84%) VMware
11 6 (9.84%) AWK
11 6 (9.84%) Citrix
11 6 (9.84%) Perl
11 6 (9.84%) TimesTen
11 6 (9.84%) sed
11 6 (9.84%) Windows Server
11 6 (9.84%) Proactive Monitoring
12 5 (8.20%) Computer Science Degree
12 5 (8.20%) ITIL V3

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.20%) MS Exchange
2 4 (6.56%) SAS
3 3 (4.92%) SharePoint
4 1 (1.64%) Exchange Server 2010
4 1 (1.64%) Skype for Business
Applications
1 13 (21.31%) Microsoft Office
2 1 (1.64%) Microsoft Excel
Business Applications
1 3 (4.92%) Remedy ITSM
2 1 (1.64%) Unit4 Business World
Cloud Services
1 8 (13.11%) Office 365
2 3 (4.92%) Microsoft Azure
Communications & Networking
1 3 (4.92%) Firewall
1 3 (4.92%) LAN
1 3 (4.92%) TETRA
2 2 (3.28%) 3G
2 2 (3.28%) DNS
2 2 (3.28%) VPN
2 2 (3.28%) WAN
2 2 (3.28%) Wi-Fi
2 2 (3.28%) Wireless
2 2 (3.28%) WLAN
3 1 (1.64%) 4G
3 1 (1.64%) ADSL
3 1 (1.64%) DHCP
3 1 (1.64%) Internet
3 1 (1.64%) NetScaler
3 1 (1.64%) SAN
3 1 (1.64%) Skype
3 1 (1.64%) TCP/IP
Database & Business Intelligence
1 6 (9.84%) TimesTen
2 4 (6.56%) SQL Server
3 1 (1.64%) Relational Database
General
1 3 (4.92%) Telecoms
2 1 (1.64%) Advertising
2 1 (1.64%) Back Office
2 1 (1.64%) Finance
2 1 (1.64%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.28%) Web Services
2 1 (1.64%) JSON
2 1 (1.64%) Middleware
Miscellaneous
1 5 (8.20%) Computer Science
2 3 (4.92%) Management Information System
3 2 (3.28%) Data Protection Act
3 2 (3.28%) Driving Licence
3 2 (3.28%) Freedom of Information
3 2 (3.28%) Freedom of Information Act
4 1 (1.64%) Analytical Skills
4 1 (1.64%) Blackberry
4 1 (1.64%) CMDB
4 1 (1.64%) Data Centre
4 1 (1.64%) PKI
4 1 (1.64%) Smartphone
4 1 (1.64%) Wiki
Operating Systems
1 30 (49.18%) Windows
2 12 (19.67%) Windows 7
3 11 (18.03%) Unix
4 6 (9.84%) Windows Server
5 4 (6.56%) Windows 8
5 4 (6.56%) Windows Server 2008
6 3 (4.92%) Linux
6 3 (4.92%) Windows Server 2012
7 2 (3.28%) Android
7 2 (3.28%) Apple iOS
7 2 (3.28%) Windows 10
7 2 (3.28%) Windows XP
8 1 (1.64%) Mac OS X
8 1 (1.64%) Red Hat Enterprise Linux
8 1 (1.64%) Windows Server 2003
Processes & Methodologies
1 25 (40.98%) ITIL
2 9 (14.75%) Disaster Recovery
3 7 (11.48%) Incident Management
4 6 (9.84%) Proactive Monitoring
4 6 (9.84%) Validation
5 5 (8.20%) ITIL V3
6 4 (6.56%) Problem Management
6 4 (6.56%) Ticket Management
7 3 (4.92%) ITSM
7 3 (4.92%) PRINCE2
7 3 (4.92%) Process Improvement
8 2 (3.28%) Agile Software Development
8 2 (3.28%) Break/Fix
8 2 (3.28%) Change Management
8 2 (3.28%) Coaching
8 2 (3.28%) Data Protection
8 2 (3.28%) Document Management
8 2 (3.28%) Performance Management
8 2 (3.28%) Systems Analysis
9 1 (1.64%) Logistics
Programming Languages
1 10 (16.39%) SQL
2 7 (11.48%) Bash Shell
3 6 (9.84%) AWK
3 6 (9.84%) Korn
3 6 (9.84%) Perl
3 6 (9.84%) sed
4 4 (6.56%) PowerShell
5 1 (1.64%) C#
Qualifications
1 6 (9.84%) Security Cleared
2 5 (8.20%) Computer Science Degree
2 5 (8.20%) Degree
2 5 (8.20%) SC Cleared
3 3 (4.92%) MCP
3 3 (4.92%) MCSE
3 3 (4.92%) Microsoft Certification
4 2 (3.28%) Citrix Certification
4 2 (3.28%) ITIL Certification
5 1 (1.64%) CCA
5 1 (1.64%) CCNA
5 1 (1.64%) CCNP
5 1 (1.64%) Cisco Certification
5 1 (1.64%) ITIL Foundation Certificate
5 1 (1.64%) MCSA
5 1 (1.64%) MCTS
5 1 (1.64%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (14.75%) SLA
2 2 (3.28%) PCI DSS
3 1 (1.64%) PMO
System Software
1 18 (29.51%) Active Directory
2 2 (3.28%) XenApp
2 2 (3.28%) XenDesktop
3 1 (1.64%) Hyper-V
3 1 (1.64%) Microsoft App-V
3 1 (1.64%) VMware Infrastructure
3 1 (1.64%) XenServer
Systems Management
1 4 (6.56%) ITRS Geneos
2 3 (4.92%) SCCM
3 1 (1.64%) Ansible
3 1 (1.64%) Symantec Enterprise Vault
3 1 (1.64%) WSUS
Vendors
1 13 (21.31%) Microsoft
2 11 (18.03%) Oracle
3 9 (14.75%) Remedy
4 8 (13.11%) HP
5 6 (9.84%) Citrix
5 6 (9.84%) Comptel
5 6 (9.84%) VMware
6 3 (4.92%) BMC
7 2 (3.28%) Cisco
7 2 (3.28%) Dell
8 1 (1.64%) AppSense
8 1 (1.64%) IBM
8 1 (1.64%) Kaseya
8 1 (1.64%) Kaspersky
8 1 (1.64%) Red Hat
8 1 (1.64%) ServiceNow
8 1 (1.64%) SolarWinds
8 1 (1.64%) Sophos
8 1 (1.64%) Symantec
8 1 (1.64%) Veeam