Period
to 21 September 2018

The median contractor rate for a Support Analyst was £140 per day in advertised job vacancies in the West Midlands during the 6 months to 21 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > West Midlands
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 155 134 139
Rank change year-on-year -21 +5 -27
Contract jobs requiring a Support Analyst 44 44 79
As % of all contract IT jobs advertised in the West Midlands 0.86% 0.98% 1.27%
As % of the Job Titles category 0.91% 1.03% 1.33%
Number of daily rates quoted 27 17 38
West Midlands median daily rate £140 £325 £200
Median daily rate % change year-on-year -56.92% +62.50% +9.59%
10th Percentile £105 £106 £107
90th Percentile £380 £375 £354
England median daily rate £213 £275 £236
% change year-on-year -22.73% +16.40% -13.70%
Number of hourly rates quoted 11 10 15
West Midlands median hourly rate £15.75 £14.20 £14.50
Median hourly rate % change year-on-year +10.92% -2.07% -3.33%
10th Percentile £11.00 £11.15 £10.45
90th Percentile £21.50 £19.10 £17.95
England median hourly rate £16.00 £15.30 £15.00
% change year-on-year +4.58% +2.00% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,818 4,263 5,926
% of contract IT jobs with a recognized job title 94.12% 94.73% 94.94%
Number of daily rates quoted 2,907 2,665 3,531
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +10.34%
10th Percentile £235 £219 £225
90th Percentile £575 £544 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 222 200 209
West Midlands median hourly rate £15.50 £16.20 £15.00
Median hourly rate % change year-on-year -4.34% +8.02% -14.29%
10th Percentile £11.00 £10.50 £10.00
90th Percentile £33.75 £47.75 £40.00
England median hourly rate £18.44 £18.70 £19.00
% change year-on-year -1.39% -1.58% +6.92%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the West Midlands.

Contractor daily rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 21 September 2018.

Contractor daily rate histogram for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the West Midlands.

Contractor hourly rate trend for Support Analyst in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -13 10 £138 +5.77% 2
Worcestershire -1 8 £125 - 1
Staffordshire -6 5 £133 -63.70%
Birmingham -15 4 £325 -7.14% 2
Dudley - 3 £110 - 3
Warwickshire +3 2 £375 +45.63% 3
Solihull -5 2 - - 1
West Bromwich - 2 £145 -
Shropshire -42 1 £105 - 1
Walsall - 1 £110 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 September 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Support Analyst in the job title.

1 22 (50.00%) Windows
2 15 (34.09%) Active Directory
3 14 (31.82%) ITIL
4 13 (29.55%) Microsoft Office
5 12 (27.27%) Microsoft
6 8 (18.18%) SQL
7 7 (15.91%) ITSM
7 7 (15.91%) Office 365
7 7 (15.91%) ServiceNow
8 6 (13.64%) Analytical Skills
8 6 (13.64%) Incident Management
9 5 (11.36%) Apple
9 5 (11.36%) Microsoft Excel
9 5 (11.36%) SharePoint
9 5 (11.36%) SLA
9 5 (11.36%) Windows 10
9 5 (11.36%) Problem-Solving
10 4 (9.09%) Windows 7
10 4 (9.09%) Data Protection
10 4 (9.09%) MS Exchange
10 4 (9.09%) LAN
10 4 (9.09%) Unix
10 4 (9.09%) Service Management
10 4 (9.09%) Service Delivery
11 3 (6.82%) Firewall
11 3 (6.82%) Management Information System
11 3 (6.82%) Manufacturing
11 3 (6.82%) Advertising
11 3 (6.82%) Degree
11 3 (6.82%) Citrix

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.36%) SharePoint
2 4 (9.09%) MS Exchange
3 1 (2.27%) SAS
3 1 (2.27%) Skype for Business
Applications
1 13 (29.55%) Microsoft Office
2 5 (11.36%) Microsoft Excel
3 2 (4.55%) Microsoft PowerPoint
3 2 (4.55%) MS Visio
4 1 (2.27%) SOLIDWORKS
Business Applications
1 2 (4.55%) Dynamics AX
1 2 (4.55%) NetSuite
1 2 (4.55%) Sage 200
2 1 (2.27%) iTrent
Cloud Services
1 7 (15.91%) Office 365
2 2 (4.55%) G Suite
Communications & Networking
1 4 (9.09%) LAN
2 3 (6.82%) Firewall
2 3 (6.82%) SAN
2 3 (6.82%) WAN
3 2 (4.55%) Wi-Fi
3 2 (4.55%) WLAN
4 1 (2.27%) BGP
4 1 (2.27%) Ethernet
4 1 (2.27%) ISDN
4 1 (2.27%) KiloStream
4 1 (2.27%) MegaStream
4 1 (2.27%) MPLS
4 1 (2.27%) PBX
4 1 (2.27%) PSTN
4 1 (2.27%) SDH
4 1 (2.27%) SMS
4 1 (2.27%) VLAN
4 1 (2.27%) VoIP
4 1 (2.27%) VPLS
4 1 (2.27%) X.21
Database & Business Intelligence
1 3 (6.82%) SQL Server
2 2 (4.55%) SQL Server 2014
3 1 (2.27%) Data Warehouse
Development Applications
1 1 (2.27%) JIRA
General
1 3 (6.82%) Advertising
1 3 (6.82%) Manufacturing
2 2 (4.55%) Finance
2 2 (4.55%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.55%) Middleware
2 1 (2.27%) CSS
2 1 (2.27%) HTML
2 1 (2.27%) Software Packaging
2 1 (2.27%) XML
Miscellaneous
1 6 (13.64%) Analytical Skills
2 3 (6.82%) Management Information System
3 2 (4.55%) Driving Licence
3 2 (4.55%) iPad
3 2 (4.55%) iPhone
3 2 (4.55%) Private Cloud
4 1 (2.27%) CMDB
4 1 (2.27%) Computer Science
4 1 (2.27%) Data Centre
4 1 (2.27%) Smartphone
4 1 (2.27%) Virtual Team
Operating Systems
1 22 (50.00%) Windows
2 5 (11.36%) Windows 10
3 4 (9.09%) Unix
3 4 (9.09%) Windows 7
4 3 (6.82%) Linux
4 3 (6.82%) Windows Server
4 3 (6.82%) Windows Server 2008
5 2 (4.55%) Mac OS X
5 2 (4.55%) MVS
6 1 (2.27%) Android
6 1 (2.27%) Apple iOS
6 1 (2.27%) Red Hat Enterprise Linux
6 1 (2.27%) Windows Server 2003
Processes & Methodologies
1 14 (31.82%) ITIL
2 7 (15.91%) ITSM
3 6 (13.64%) Incident Management
4 5 (11.36%) Problem-Solving
5 4 (9.09%) Data Protection
5 4 (9.09%) Service Delivery
5 4 (9.09%) Service Management
6 3 (6.82%) ITIL V3
7 2 (4.55%) Business Analysis
7 2 (4.55%) Data Migration
7 2 (4.55%) Decision-Making
7 2 (4.55%) Document Management
7 2 (4.55%) Economics
7 2 (4.55%) ERP
7 2 (4.55%) Load Balancing
7 2 (4.55%) Migration
7 2 (4.55%) Resource Allocation
7 2 (4.55%) Scenario Testing
7 2 (4.55%) SOA
8 1 (2.27%) Data Analysis
Programming Languages
1 8 (18.18%) SQL
2 1 (2.27%) Bash Shell
2 1 (2.27%) C
2 1 (2.27%) JavaScript
2 1 (2.27%) PowerShell
Qualifications
1 3 (6.82%) Degree
2 2 (4.55%) A+ Certification
2 2 (4.55%) Microsoft Certification
2 2 (4.55%) SC Cleared
2 2 (4.55%) Security Cleared
3 1 (2.27%) CISA
3 1 (2.27%) CISM
3 1 (2.27%) CISMP
3 1 (2.27%) CISSP
3 1 (2.27%) Computer Science Degree
3 1 (2.27%) ECSA
3 1 (2.27%) ISSAP
3 1 (2.27%) ISSMP
3 1 (2.27%) ITIL Certification
3 1 (2.27%) MCP
3 1 (2.27%) MCSE
3 1 (2.27%) MCTS
Quality Assurance & Compliance
1 5 (11.36%) SLA
2 1 (2.27%) Data Quality
2 1 (2.27%) GDPR
2 1 (2.27%) ISO/IEC 27001
2 1 (2.27%) PCI DSS
System Software
1 15 (34.09%) Active Directory
2 1 (2.27%) Microsoft App-V
2 1 (2.27%) VMware Infrastructure
2 1 (2.27%) VMware Server
2 1 (2.27%) vSphere
2 1 (2.27%) XenApp
Systems Management
1 3 (6.82%) SCCM
2 1 (2.27%) NetBackup
2 1 (2.27%) SCOrch
Vendors
1 12 (27.27%) Microsoft
2 7 (15.91%) ServiceNow
3 5 (11.36%) Apple
4 3 (6.82%) Citrix
5 2 (4.55%) Cisco
5 2 (4.55%) JD Edwards
5 2 (4.55%) Sage
5 2 (4.55%) VMware
6 1 (2.27%) Avaya
6 1 (2.27%) Dell
6 1 (2.27%) Juniper
6 1 (2.27%) Mitel
6 1 (2.27%) NetApp
6 1 (2.27%) Oracle
6 1 (2.27%) Red Hat