Period
to 16 July 2018

The median contractor rate for a Support Analyst was £235 per day in advertised job vacancies in the West Midlands during the 6 months to 16 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > West Midlands
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 151 140 139
Rank change year-on-year -11 -1 -46
Contract jobs requiring a Support Analyst 44 37 72
As % of all contract IT jobs advertised in the West Midlands 0.85% 0.84% 1.20%
As % of the Job Titles category 0.90% 0.89% 1.26%
Number of daily rates quoted 29 12 37
West Midlands median daily rate £235 £171 £250
Median daily rate % change year-on-year +37.23% -31.50% +25.00%
10th Percentile £113 £88 £94
90th Percentile £405 £325 £341
England median daily rate £219 £263 £250
% change year-on-year -16.67% +5.00% -
Number of hourly rates quoted 9 9 11
West Midlands median hourly rate £15.00 £14.50 £15.00
Median hourly rate % change year-on-year +3.45% -3.33% -9.37%
10th Percentile £10.65 £11.25 £10.75
90th Percentile £18.70 £18.00 £26.00
England median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,878 4,158 5,714
% of contract IT jobs with a recognized job title 94.70% 94.78% 95.23%
Number of daily rates quoted 2,959 2,591 3,337
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +10.34%
10th Percentile £235 £225 £225
90th Percentile £575 £538 £538
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 207 183 172
West Midlands median hourly rate £15.50 £17.50 £15.00
Median hourly rate % change year-on-year -11.43% +16.67% -11.76%
10th Percentile £11.00 £10.57 £10.25
90th Percentile £35.30 £43.10 £38.75
England median hourly rate £18.70 £18.50 £19.00
% change year-on-year +1.08% -2.63% +8.57%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the West Midlands.

Contractor daily rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 16 July 2018.

Contractor daily rate histogram for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the West Midlands.

Contractor hourly rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 16 July 2018.

Contractor hourly rate histogram for Support Analyst in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 13 £325 +51.16% 5
Worcestershire -2 5 £163 - 2
Solihull -6 5 £150 -
Coventry -33 5 £120 -7.69% 3
Warwickshire +5 3 £250 - 4
Shropshire -25 3 £328 -
Staffordshire -2 2 £150 - 3
West Bromwich - 2 £140 - 1
Dudley - 2 £118 - 1
Sutton Coldfield - 1 £183 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 16 July 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Support Analyst in the job title.

1 22 (50.00%) Windows
2 17 (38.64%) Active Directory
3 13 (29.55%) Microsoft
4 12 (27.27%) ITIL
4 12 (27.27%) Microsoft Office
5 10 (22.73%) SQL
6 8 (18.18%) Analytical Skills
7 6 (13.64%) Unix
7 6 (13.64%) Windows 7
7 6 (13.64%) Office 365
7 6 (13.64%) Problem-Solving
7 6 (13.64%) Security Cleared
8 5 (11.36%) SC Cleared
8 5 (11.36%) Windows 10
8 5 (11.36%) Apple
8 5 (11.36%) Microsoft Excel
9 4 (9.09%) MS Exchange
9 4 (9.09%) SLA
9 4 (9.09%) Cisco
9 4 (9.09%) Citrix
9 4 (9.09%) Decision-Making
9 4 (9.09%) Continuous Improvement
9 4 (9.09%) PowerShell
9 4 (9.09%) iPhone
10 3 (6.82%) User Acceptance Testing
10 3 (6.82%) Integration Testing
10 3 (6.82%) Android
10 3 (6.82%) Degree
10 3 (6.82%) Data Analysis
10 3 (6.82%) Skype for Business

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.09%) MS Exchange
2 3 (6.82%) SharePoint
2 3 (6.82%) Skype for Business
3 2 (4.55%) SAS
4 1 (2.27%) Apache
4 1 (2.27%) WebSphere
Applications
1 12 (27.27%) Microsoft Office
2 5 (11.36%) Microsoft Excel
Business Applications
1 2 (4.55%) Dynamics AX
1 2 (4.55%) NetSuite
2 1 (2.27%) Dynamics CRM
2 1 (2.27%) ENOVIA
2 1 (2.27%) OPENContractor
2 1 (2.27%) SAP HCM
2 1 (2.27%) Servitor
Cloud Services
1 6 (13.64%) Office 365
2 1 (2.27%) SaaS
Communications & Networking
1 3 (6.82%) SAN
1 3 (6.82%) VPN
2 2 (4.55%) Firewall
2 2 (4.55%) LAN
2 2 (4.55%) Skype
2 2 (4.55%) WAN
3 1 (2.27%) Ethernet
3 1 (2.27%) ISDN
3 1 (2.27%) KiloStream
3 1 (2.27%) MegaStream
3 1 (2.27%) MPLS
3 1 (2.27%) PBX
3 1 (2.27%) PSTN
3 1 (2.27%) SDH
3 1 (2.27%) SMS
3 1 (2.27%) VLAN
3 1 (2.27%) VoIP
3 1 (2.27%) VPLS
3 1 (2.27%) Wi-Fi
3 1 (2.27%) WLAN
Database & Business Intelligence
1 2 (4.55%) SQL Server
2 1 (2.27%) BusinessObjects
2 1 (2.27%) Crystal Reports
2 1 (2.27%) Data Warehouse
2 1 (2.27%) SQL Server Reporting Services
Development Applications
1 1 (2.27%) PVCS
General
1 3 (6.82%) Advertising
1 3 (6.82%) Manufacturing
2 2 (4.55%) Finance
3 1 (2.27%) Automotive
3 1 (2.27%) Law
3 1 (2.27%) Marketing
Libraries, Frameworks & Software Standards
1 2 (4.55%) CSS
1 2 (4.55%) HTML
1 2 (4.55%) Middleware
1 2 (4.55%) XML
2 1 (2.27%) .NET
2 1 (2.27%) Software Packaging
Miscellaneous
1 8 (18.18%) Analytical Skills
2 4 (9.09%) iPhone
3 2 (4.55%) iPad
3 2 (4.55%) Video Conferencing
4 1 (2.27%) Private Cloud
4 1 (2.27%) Self-Motivation
4 1 (2.27%) Smartphone
4 1 (2.27%) Virtual Team
Operating Systems
1 22 (50.00%) Windows
2 6 (13.64%) Unix
2 6 (13.64%) Windows 7
3 5 (11.36%) Windows 10
4 3 (6.82%) Android
4 3 (6.82%) Linux
5 2 (4.55%) Apple iOS
5 2 (4.55%) Windows Server
5 2 (4.55%) Windows Server 2008
6 1 (2.27%) Mac OS
6 1 (2.27%) Mac OS X
6 1 (2.27%) MVS
6 1 (2.27%) Red Hat Enterprise Linux
6 1 (2.27%) SUSE Linux Enterprise Server
6 1 (2.27%) Windows 8
6 1 (2.27%) Windows Server 2003
6 1 (2.27%) Windows Server 2012
6 1 (2.27%) Windows XP
Processes & Methodologies
1 12 (27.27%) ITIL
2 6 (13.64%) Problem-Solving
3 4 (9.09%) Continuous Improvement
3 4 (9.09%) Decision-Making
4 3 (6.82%) Data Analysis
4 3 (6.82%) Integration Testing
4 3 (6.82%) User Acceptance Testing
4 3 (6.82%) Validation
5 2 (4.55%) Change Management
5 2 (4.55%) Data Entry
5 2 (4.55%) Document Management
5 2 (4.55%) ERP
5 2 (4.55%) Incident Management
5 2 (4.55%) ITIL V3
5 2 (4.55%) ITSM
5 2 (4.55%) Problem Management
5 2 (4.55%) Project Management
5 2 (4.55%) Scenario Testing
5 2 (4.55%) Service Delivery
5 2 (4.55%) Service Management
Programming Languages
1 10 (22.73%) SQL
2 4 (9.09%) PowerShell
3 3 (6.82%) C#
4 2 (4.55%) JavaScript
5 1 (2.27%) Bash Shell
5 1 (2.27%) VBA
Qualifications
1 6 (13.64%) Security Cleared
2 5 (11.36%) SC Cleared
3 3 (6.82%) Degree
4 1 (2.27%) A+ Certification
4 1 (2.27%) CCA
4 1 (2.27%) CISA
4 1 (2.27%) CISM
4 1 (2.27%) CISMP
4 1 (2.27%) CISSP
4 1 (2.27%) Citrix Certification
4 1 (2.27%) ECSA
4 1 (2.27%) ISSAP
4 1 (2.27%) ISSMP
4 1 (2.27%) MCP
4 1 (2.27%) MCTS
4 1 (2.27%) Microsoft Certification
Quality Assurance & Compliance
1 4 (9.09%) SLA
2 1 (2.27%) GDPR
2 1 (2.27%) ISO/IEC 27001
2 1 (2.27%) PCI DSS
2 1 (2.27%) PMO
2 1 (2.27%) QA
System Software
1 17 (38.64%) Active Directory
2 2 (4.55%) VMware Infrastructure
2 2 (4.55%) XenApp
3 1 (2.27%) Microsoft App-V
3 1 (2.27%) NFS
3 1 (2.27%) Virtual Desktop
3 1 (2.27%) VMware Server
3 1 (2.27%) vSphere
3 1 (2.27%) XenDesktop
Systems Management
1 2 (4.55%) SCCM
2 1 (2.27%) SCOrch
2 1 (2.27%) Systems Management Server (SMS)
Vendors
1 13 (29.55%) Microsoft
2 5 (11.36%) Apple
3 4 (9.09%) Cisco
3 4 (9.09%) Citrix
4 3 (6.82%) ServiceNow
4 3 (6.82%) VMware
5 2 (4.55%) Adobe
5 2 (4.55%) JD Edwards
5 2 (4.55%) Oracle
5 2 (4.55%) Tandberg
6 1 (2.27%) Avaya
6 1 (2.27%) Civica
6 1 (2.27%) Cognos
6 1 (2.27%) Dell
6 1 (2.27%) Ivanti
6 1 (2.27%) Juniper
6 1 (2.27%) Mitel
6 1 (2.27%) NetApp
6 1 (2.27%) Red Hat
6 1 (2.27%) SAP