Period
to 17 February 2019

The median contractor rate for a Support Analyst was £148 per day in advertised job vacancies in the West Midlands during the 6 months to 17 February 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > West Midlands
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 159 129 125
Rank change year-on-year -30 -4 -9
Contract jobs requiring a Support Analyst 49 59 75
As % of all contract IT jobs advertised in the West Midlands 1.00% 1.24% 1.41%
As % of the Job Titles category 1.04% 1.31% 1.49%
Number of daily rates quoted 37 30 37
West Midlands median daily rate £148 £195 £160
Median daily rate % change year-on-year -24.36% +21.88% -11.11%
10th Percentile £112 £102 £89
90th Percentile £298 £380 £396
England median daily rate £235 £226 £231
% change year-on-year +4.21% -2.49% -15.91%
Number of hourly rates quoted 9 8 17
West Midlands median hourly rate £15.00 £12.50 £14.50
Median hourly rate % change year-on-year +20.00% -13.79% -9.38%
10th Percentile £9.00 £10.61 £11.10
90th Percentile £16.95 £20.95 £18.00
England median hourly rate £16.50 £15.00 £15.50
% change year-on-year +10.00% -3.23% -3.13%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,696 4,513 5,039
% of contract IT jobs with a recognized job title 95.41% 95.11% 94.65%
Number of daily rates quoted 2,924 2,809 3,043
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £263 £213 £220
90th Percentile £575 £550 £538
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 155 191 224
West Midlands median hourly rate £16.00 £18.50 £16.75
Median hourly rate % change year-on-year -13.51% +10.45% +4.69%
10th Percentile £10.50 £10.50 £10.75
90th Percentile £44.50 £48.75 £39.63
England median hourly rate £18.70 £18.70 £18.50
% change year-on-year - +1.08% -

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the West Midlands.

Contractor daily rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Support Analyst in the West Midlands over the 6 months to 17 February 2019.

Contractor daily rate histogram for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the West Midlands.

Contractor hourly rate trend for Support Analyst in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 13 £180 -28.00% 11
Coventry -14 10 £113 -59.09% 4
West Bromwich - 6 £150 -
Warwickshire +3 4 - - 2
Staffordshire -1 3 £140 - 3
Worcestershire -11 2 £195 -2.50% 3
Dudley - 2 £135 -
Tipton - 1 £140 -
Walsall - 1 £148 -
Herefordshire - 1 £350 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 February 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Support Analyst in the job title.

1 24 (48.98%) Windows
2 19 (38.78%) Microsoft Office
3 17 (34.69%) Microsoft
4 15 (30.61%) Active Directory
5 14 (28.57%) ITIL
6 10 (20.41%) SQL
7 9 (18.37%) Data Protection
8 6 (12.24%) Citrix
9 5 (10.20%) Microsoft Excel
9 5 (10.20%) Problem-Solving
9 5 (10.20%) Continuous Improvement
9 5 (10.20%) Office 365
10 4 (8.16%) Windows 10
10 4 (8.16%) Android
10 4 (8.16%) Microsoft PowerPoint
10 4 (8.16%) Finance
10 4 (8.16%) SLA
11 3 (6.12%) Microsoft Certification
11 3 (6.12%) Windows XP
11 3 (6.12%) Service Management
11 3 (6.12%) VMware
11 3 (6.12%) Windows 7
11 3 (6.12%) Virtual Team
11 3 (6.12%) Break/Fix
12 2 (4.08%) Computer Science Degree
12 2 (4.08%) Analytical Skills
12 2 (4.08%) Microsoft Azure
12 2 (4.08%) ITIL V3
12 2 (4.08%) ServiceNow
12 2 (4.08%) Relational Database

Support Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.08%) IBM Notes
2 1 (2.04%) MS Exchange
2 1 (2.04%) Oracle SOA Suite
2 1 (2.04%) SharePoint
Applications
1 19 (38.78%) Microsoft Office
2 5 (10.20%) Microsoft Excel
3 4 (8.16%) Microsoft PowerPoint
4 2 (4.08%) MS Visio
5 1 (2.04%) SOLIDWORKS
Business Applications
1 1 (2.04%) Dynamics CRM
Cloud Services
1 5 (10.20%) Office 365
2 2 (4.08%) Microsoft Azure
Communications & Networking
1 1 (2.04%) Remote Desktop
1 1 (2.04%) VPN
Database & Business Intelligence
1 2 (4.08%) Relational Database
2 1 (2.04%) Azure SQL Database
Development Applications
1 1 (2.04%) JIRA
General
1 4 (8.16%) Finance
2 2 (4.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.04%) .NET
Miscellaneous
1 3 (6.12%) Virtual Team
2 2 (4.08%) Analytical Skills
2 2 (4.08%) Management Information System
3 1 (2.04%) Data Centre
3 1 (2.04%) Enterprise Software
3 1 (2.04%) iPad
3 1 (2.04%) iPhone
3 1 (2.04%) Self-Motivation
Operating Systems
1 24 (48.98%) Windows
2 4 (8.16%) Android
2 4 (8.16%) Windows 10
3 3 (6.12%) Windows 7
3 3 (6.12%) Windows XP
4 1 (2.04%) Linux
4 1 (2.04%) Windows Server
Processes & Methodologies
1 14 (28.57%) ITIL
2 9 (18.37%) Data Protection
3 5 (10.20%) Continuous Improvement
3 5 (10.20%) Problem-Solving
4 3 (6.12%) Break/Fix
4 3 (6.12%) Service Management
5 2 (4.08%) Agile Software Development
5 2 (4.08%) Computer Science
5 2 (4.08%) Incident Management
5 2 (4.08%) ITIL V3
6 1 (2.04%) Coaching
6 1 (2.04%) Collaborative Working
6 1 (2.04%) Data Entry
6 1 (2.04%) Data Migration
6 1 (2.04%) Disaster Recovery
6 1 (2.04%) ITSM
6 1 (2.04%) Mentoring
6 1 (2.04%) Migration
6 1 (2.04%) Password Management
6 1 (2.04%) Smoke Testing
Programming Languages
1 10 (20.41%) SQL
2 2 (4.08%) C#
3 1 (2.04%) C
3 1 (2.04%) VB
Qualifications
1 3 (6.12%) Microsoft Certification
2 2 (4.08%) Computer Science Degree
2 2 (4.08%) Degree
2 2 (4.08%) MCP
2 2 (4.08%) MCTS
3 1 (2.04%) DV Cleared
3 1 (2.04%) MCSE
3 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 4 (8.16%) SLA
System Software
1 15 (30.61%) Active Directory
2 1 (2.04%) VMware Infrastructure
Systems Management
1 2 (4.08%) SCCM
2 1 (2.04%) NetBackup
2 1 (2.04%) SCOM
Vendors
1 17 (34.69%) Microsoft
2 6 (12.24%) Citrix
3 3 (6.12%) VMware
4 2 (4.08%) Apple
4 2 (4.08%) Lotus
4 2 (4.08%) Remedy
4 2 (4.08%) ServiceNow
5 1 (2.04%) Oracle