Support Analyst Jobs in Birmingham

Support Analyst
West Midlands > Birmingham

The median Support Analyst salary in Birmingham is £52,500 per year, according to job vacancies posted during the 6 months leading to 7 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 May 2025
Same period 2024 Same period 2023
Rank 87 130 102
Rank change year-on-year +43 -28 +49
Permanent jobs requiring a Support Analyst 27 18 39
As % of all permanent jobs advertised in Birmingham 1.84% 0.66% 1.96%
As % of the Job Titles category 1.95% 0.70% 2.10%
Number of salaries quoted 27 16 32
10th Percentile £28,500 £30,125 £23,600
25th Percentile £32,875 £34,457 £25,719
Median annual salary (50th Percentile) £52,500 £35,750 £29,750
Median % change year-on-year +46.85% +20.17% -4.80%
75th Percentile £55,000 £55,000 £35,688
90th Percentile - - £43,625
West Midlands median annual salary £30,000 £33,500 £32,500
% change year-on-year -10.45% +3.08% +14.04%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,382 2,575 1,858
% of permanent jobs with a recognized job title 94.40% 94.32% 93.51%
Number of salaries quoted 801 2,103 1,426
10th Percentile £32,500 £31,250 £31,250
25th Percentile £42,500 £40,994 £42,500
Median annual salary (50th Percentile) £56,800 £55,000 £55,000
Median % change year-on-year +3.27% - -
75th Percentile £68,750 £69,914 £71,250
90th Percentile £85,000 £84,964 £82,500
West Midlands median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Support Analyst in Birmingham

Support Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Support Analyst in Birmingham.

Salary trend for Support Analyst in Birmingham

Support Analyst
Salary Histogram in Birmingham

Salary distribution for jobs citing Support Analyst in Birmingham over the 6 months to 7 May 2025.

Salary histogram for Support Analyst in Birmingham

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 7 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Support Analyst in the job title.

1 12 (44.44%) Data Security
1 12 (44.44%) SAP Payroll
1 12 (44.44%) ABAP
1 12 (44.44%) SAP
1 12 (44.44%) SAP HR
1 12 (44.44%) SAP HCM
1 12 (44.44%) Time Management
1 12 (44.44%) SuccessFactors
1 12 (44.44%) SAP Fiori
1 12 (44.44%) GDPR
1 12 (44.44%) SAP S/4HANA
2 9 (33.33%) Microsoft
2 9 (33.33%) Microsoft Office
3 8 (29.63%) Customer Service
4 7 (25.93%) Incident Management
5 6 (22.22%) Microsoft 365
5 6 (22.22%) Azure
5 6 (22.22%) Dynamics 365
6 5 (18.52%) Entra ID
6 5 (18.52%) Microsoft Intune
6 5 (18.52%) Active Directory
6 5 (18.52%) Change Management
7 4 (14.81%) ITSM
7 4 (14.81%) Wi-Fi
7 4 (14.81%) HP
7 4 (14.81%) Apple
7 4 (14.81%) Firmware
7 4 (14.81%) Remedy
7 4 (14.81%) McAfee
7 4 (14.81%) Windows

Support Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.41%) SharePoint
2 1 (3.70%) WordPress
Applications
1 9 (33.33%) Microsoft Office
Business Applications
1 12 (44.44%) SAP HCM
1 12 (44.44%) SAP HR
1 12 (44.44%) SAP Payroll
1 12 (44.44%) SAP S/4HANA
2 4 (14.81%) Remedy ITSM
3 2 (7.41%) Oracle Applications
3 2 (7.41%) Oracle EBS
Cloud Services
1 12 (44.44%) SuccessFactors
2 6 (22.22%) Azure
2 6 (22.22%) Dynamics 365
2 6 (22.22%) Microsoft 365
3 5 (18.52%) Entra ID
4 1 (3.70%) Power Automate
4 1 (3.70%) Power Platform
4 1 (3.70%) PowerApps
Communications & Networking
1 4 (14.81%) Wi-Fi
Database & Business Intelligence
1 1 (3.70%) Power BI
General
1 3 (11.11%) Social Skills
2 1 (3.70%) Inclusion and Diversity
2 1 (3.70%) Law
Libraries, Frameworks & Software Standards
1 12 (44.44%) SAP Fiori
2 3 (11.11%) Oracle Fusion
3 2 (7.41%) Middleware
Miscellaneous
1 2 (7.41%) Data Protection Act
2 1 (3.70%) Enterprise Software
Operating Systems
1 4 (14.81%) Windows
Processes & Methodologies
1 12 (44.44%) Data Security
1 12 (44.44%) Time Management
2 8 (29.63%) Customer Service
3 7 (25.93%) Incident Management
4 5 (18.52%) Change Management
5 4 (14.81%) ITSM
5 4 (14.81%) Mobile Device Management
5 4 (14.81%) Problem Management
6 3 (11.11%) Asset Management
6 3 (11.11%) Major Incident Management
7 2 (7.41%) Collaborative Working
7 2 (7.41%) Customer-Centric Approach
7 2 (7.41%) Customer-Centricity
7 2 (7.41%) Data Protection
7 2 (7.41%) Problem-Solving
8 1 (3.70%) Analytics
8 1 (3.70%) Data Governance
8 1 (3.70%) Kanban
8 1 (3.70%) Service Management
8 1 (3.70%) Statistics
Programming Languages
1 12 (44.44%) ABAP
2 2 (7.41%) SQL
Quality Assurance & Compliance
1 12 (44.44%) GDPR
System Software
1 5 (18.52%) Active Directory
2 4 (14.81%) BitLocker
2 4 (14.81%) Firmware
Systems Management
1 5 (18.52%) Microsoft Intune
2 4 (14.81%) SCCM
Vendors
1 12 (44.44%) SAP
2 9 (33.33%) Microsoft
3 4 (14.81%) Apple
3 4 (14.81%) HP
3 4 (14.81%) McAfee
3 4 (14.81%) MobileIron
3 4 (14.81%) Remedy
4 3 (11.11%) Oracle
5 1 (3.70%) ServiceNow