Period
to 24 November 2017

The median annual salary for a Support Analyst was £35,000 in advertised job vacancies in Birmingham during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Birmingham
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 129 94 103
Rank change year-on-year -35 +9 -36
Permanent jobs requiring a Support Analyst 63 127 91
As % of all permanent IT jobs advertised in Birmingham 1.64% 2.68% 2.30%
As % of the Job Titles category 1.70% 2.78% 2.37%
Number of salaries quoted 54 99 75
Birmingham median annual salary £35,000 £35,000 £32,500
Median salary % change year-on-year - +7.69% +18.18%
10th Percentile £21,400 £24,000 £21,250
90th Percentile £45,000 £48,750 £52,500
West Midlands median annual salary £26,000 £27,750 £28,550
% change year-on-year -6.31% -2.80% +3.82%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3706 4565 3838
% of permanent IT jobs with a recognized job title 96.21% 96.39% 97.02%
Number of salaries quoted 2958 3409 3224
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,300 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Support Analyst in Birmingham

Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Birmingham.

Salary trend for Support Analyst in Birmingham

Support Analyst
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Support Analyst in Birmingham over the 6 months to 24 November 2017.

Salary histogram for Support Analyst in Birmingham

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 24 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Support Analyst in the job title.

1 38 (60.32%) Windows
2 26 (41.27%) Active Directory
3 25 (39.68%) Microsoft
3 25 (39.68%) ITIL
4 19 (30.16%) Finance
5 18 (28.57%) VMware
6 16 (25.40%) Microsoft Office
6 16 (25.40%) SQL
6 16 (25.40%) Windows Server
7 15 (23.81%) Windows 7
7 15 (23.81%) Microsoft Certification
8 14 (22.22%) Firewall
8 14 (22.22%) VMware Infrastructure
9 13 (20.63%) Windows Server 2003
9 13 (20.63%) MCSE
10 12 (19.05%) LAN
10 12 (19.05%) SQL Server
11 11 (17.46%) MS Exchange
12 10 (15.87%) SAN
12 10 (15.87%) VoIP
12 10 (15.87%) WAN
12 10 (15.87%) Windows 10
13 9 (14.29%) Unix
13 9 (14.29%) Disaster Recovery
14 8 (12.70%) Cisco Certification
14 8 (12.70%) IPsec
14 8 (12.70%) BCP
14 8 (12.70%) Project Management
14 8 (12.70%) Business Continuity
14 8 (12.70%) Stakeholder Management

Support Analyst Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (17.46%) MS Exchange
2 2 (3.17%) Exchange Server 2010
2 2 (3.17%) SharePoint
3 1 (1.59%) Blackberry Enterprise Server
3 1 (1.59%) Exchange Server 2013
3 1 (1.59%) SharePoint Server
3 1 (1.59%) Skype for Business
Applications
1 16 (25.40%) Microsoft Office
Business Applications
1 4 (6.35%) Dynamics NAV
2 1 (1.59%) Dynamics AX
2 1 (1.59%) Dynamics CRM
2 1 (1.59%) Remedy ITSM
2 1 (1.59%) SAP MM
2 1 (1.59%) Unit4 Business World
Cloud Services
1 8 (12.70%) Office 365
2 2 (3.17%) Microsoft Azure
3 1 (1.59%) Dynamics 365
Communications & Networking
1 14 (22.22%) Firewall
2 12 (19.05%) LAN
3 10 (15.87%) SAN
3 10 (15.87%) VoIP
3 10 (15.87%) WAN
4 8 (12.70%) IPsec
4 8 (12.70%) SSL
5 4 (6.35%) Network Security
6 3 (4.76%) TCP/IP
7 2 (3.17%) DHCP
7 2 (3.17%) DNS
7 2 (3.17%) Structured Cabling
7 2 (3.17%) VLAN
7 2 (3.17%) VPN
7 2 (3.17%) Wi-Fi
8 1 (1.59%) FTP
8 1 (1.59%) NAS
8 1 (1.59%) PBX
8 1 (1.59%) Remote Desktop
8 1 (1.59%) Skype
Database & Business Intelligence
1 12 (19.05%) SQL Server
2 2 (3.17%) KDB
2 2 (3.17%) MySQL
3 1 (1.59%) Oracle Reports
3 1 (1.59%) SAP HANA
Development Applications
1 1 (1.59%) Subversion
General
1 19 (30.16%) Finance
2 5 (7.94%) Retail
3 4 (6.35%) Automotive
3 4 (6.35%) Back Office
3 4 (6.35%) Banking
3 4 (6.35%) Front Office
4 2 (3.17%) Corporate Banking
5 1 (1.59%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (9.52%) .NET
2 2 (3.17%) CSS
2 2 (3.17%) HTML
2 2 (3.17%) HTML5
2 2 (3.17%) JMS
2 2 (3.17%) jQuery
3 1 (1.59%) AngularJS
3 1 (1.59%) Oracle Fusion
Miscellaneous
1 4 (6.35%) EPoS
1 4 (6.35%) Smartphone
2 3 (4.76%) Equities
2 3 (4.76%) Foreign Exchange (FX)
2 3 (4.76%) Video Conferencing
3 2 (3.17%) Data Centre
3 2 (3.17%) Fat Client
3 2 (3.17%) Management Information System
3 2 (3.17%) Thin Client
4 1 (1.59%) Analytical Skills
4 1 (1.59%) Blackberry
4 1 (1.59%) Computer Science
4 1 (1.59%) Derivative
4 1 (1.59%) Fixed Income
4 1 (1.59%) User Experience
Operating Systems
1 38 (60.32%) Windows
2 16 (25.40%) Windows Server
3 15 (23.81%) Windows 7
4 13 (20.63%) Windows Server 2003
5 10 (15.87%) Windows 10
6 9 (14.29%) Unix
7 5 (7.94%) Windows Server 2008
8 3 (4.76%) Linux
8 3 (4.76%) Windows 8
9 2 (3.17%) Windows Server 2012
9 2 (3.17%) Windows XP
10 1 (1.59%) Mac OS
10 1 (1.59%) Mac OS X
Processes & Methodologies
1 25 (39.68%) ITIL
2 9 (14.29%) Disaster Recovery
3 8 (12.70%) BCP
3 8 (12.70%) Business Continuity
3 8 (12.70%) Business Continuity Planning
3 8 (12.70%) Contingency Planning
3 8 (12.70%) IT Strategy
3 8 (12.70%) Network Design
3 8 (12.70%) PRINCE2
3 8 (12.70%) Project Management
3 8 (12.70%) Six Sigma
3 8 (12.70%) Stakeholder Management
3 8 (12.70%) Translating Business Requirements
4 5 (7.94%) Logistics
4 5 (7.94%) Service Management
5 4 (6.35%) Capacity Management
5 4 (6.35%) ERP
5 4 (6.35%) Ticket Management
6 3 (4.76%) Business Intelligence
7 2 (3.17%) CRM
Programming Languages
1 16 (25.40%) SQL
2 5 (7.94%) Java
3 4 (6.35%) C
4 3 (4.76%) JavaScript
5 2 (3.17%) Bash Shell
5 2 (3.17%) C#
6 1 (1.59%) PL/SQL
6 1 (1.59%) VB
6 1 (1.59%) X++
Qualifications
1 15 (23.81%) Microsoft Certification
2 13 (20.63%) MCSE
3 8 (12.70%) CCNA
3 8 (12.70%) Cisco Certification
3 8 (12.70%) MCP
4 3 (4.76%) Degree
4 3 (4.76%) MCDST
5 1 (1.59%) HNC
5 1 (1.59%) HND
5 1 (1.59%) MCITP
5 1 (1.59%) MCSA
Quality Assurance & Compliance
1 8 (12.70%) COBIT
1 8 (12.70%) ISO/IEC 27001
2 4 (6.35%) SLA
System Software
1 26 (41.27%) Active Directory
2 14 (22.22%) VMware Infrastructure
3 8 (12.70%) VMware ESXi
4 4 (6.35%) XenApp
5 2 (3.17%) BitLocker
5 2 (3.17%) Virtual Desktop
5 2 (3.17%) XenDesktop
5 2 (3.17%) XenServer
6 1 (1.59%) Hyper-V
6 1 (1.59%) Microsoft Virtual Server
6 1 (1.59%) Virtual Servers
Systems Management
1 5 (7.94%) SCCM
2 2 (3.17%) ITRS Geneos
2 2 (3.17%) Nagios
2 2 (3.17%) Netcool
3 1 (1.59%) Backup Exec
3 1 (1.59%) Norton AntiVirus
Vendors
1 25 (39.68%) Microsoft
2 18 (28.57%) VMware
3 7 (11.11%) Cisco
3 7 (11.11%) Citrix
3 7 (11.11%) Oracle
4 4 (6.35%) Sybase
5 3 (4.76%) Apple
6 2 (3.17%) Becrypt
6 2 (3.17%) SAP
6 2 (3.17%) ServiceNow
6 2 (3.17%) Wyse
7 1 (1.59%) EMC
7 1 (1.59%) Google
7 1 (1.59%) JD Edwards
7 1 (1.59%) MobileIron
7 1 (1.59%) NetApp
7 1 (1.59%) Remedy
7 1 (1.59%) Symantec
7 1 (1.59%) Veeam
7 1 (1.59%) Workday