Customer-Centricity Contract Job Trends in Central London

Customer-Centric
London > Central London

The table below provides summary statistics and contractor rates for jobs advertised in Central London requiring Customer-Centricity skills. It covers contract job vacancies from the 6 months leading up to 3 January 2026, with comparisons to the same periods in the previous two years.

6 months to
3 Jan 2026
Same period 2025 Same period 2024
Rank 109 121 128
Rank change year-on-year +12 +7 +45
Contract jobs citing Customer-Centricity 21 10 14
As % of all contract jobs in Central London 1.04% 0.45% 0.53%
As % of the Processes & Methodologies category 1.15% 0.48% 0.59%
Number of daily rates quoted 16 4 11
10th Percentile £354 £336 £413
25th Percentile £394 £445 £425
Median daily rate (50th Percentile) £413 £519 £550
Median % change year-on-year -20.48% -5.68% -18.52%
75th Percentile £438 £556 £694
90th Percentile £525 £613 £988
London median daily rate £500 £515 £550
% change year-on-year -2.91% -6.36% -15.38%
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £20.18 - -
Median hourly rate £20.36 - -
75th Percentile £20.53 - -
90th Percentile - - -
London median hourly rate £20.36 - -

All Process & Methodology Skills
Central London

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Central London.

Contract vacancies with a requirement for process or methodology skills 1,821 2,074 2,363
As % of all contract IT jobs advertised in Central London 90.24% 92.34% 89.14%
Number of daily rates quoted 1,266 1,295 1,695
10th Percentile £350 £363 £359
25th Percentile £425 £463 £460
Median daily rate (50th Percentile) £540 £575 £573
Median % change year-on-year -6.09% +0.44% -0.43%
75th Percentile £668 £675 £688
90th Percentile £750 £775 £800
London median daily rate £525 £550 £563
% change year-on-year -4.55% -2.22% -4.66%
Number of hourly rates quoted 22 27 17
10th Percentile £20.18 £18.34 £17.00
25th Percentile £25.47 £23.70 £18.93
Median hourly rate £26.34 £35.00 £27.50
Median % change year-on-year -24.74% +27.27% -21.43%
75th Percentile £41.89 £43.00 £46.75
90th Percentile £47.02 £112.00 £68.50
London median hourly rate £32.45 £35.00 £32.60
% change year-on-year -7.29% +7.38% -13.08%

Customer-Centricity
Job Vacancy Trend in Central London

Historical trend showing the proportion of contract IT job postings citing Customer-Centricity relative to all contract IT jobs advertised in Central London.

Customer-Centricity job vacancy trend in Central London

Customer-Centricity
Daily Rate Trend in Central London

Contractor daily rate distribution trend for jobs in Central London citing Customer-Centricity.

Contractor daily rate distribution trend for jobs in Central London citing Customer-Centricity

Customer-Centricity
Daily Rate Histogram in Central London

Daily rate distribution for jobs citing Customer-Centricity in Central London over the 6 months to 3 January 2026.

Daily rate histogram for Customer-Centricity in Central London

Customer-Centricity
Hourly Rate Trend in Central London

Contractor hourly rate distribution trend for jobs in Central London citing Customer-Centricity.

Contractor hourly rate distribution trend for jobs in Central London citing Customer-Centricity

Customer-Centricity
Contract Job Locations in Central London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the Central London region over the 6 months to 3 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
City of London +14 20 £413 -20.48% 25
Customer-Centricity
London

Customer-Centricity
Co-Occurring Skills & Capabilities in Central London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (4.76%) Confluence
Applications
1 1 (4.76%) Adobe After Effects
1 1 (4.76%) Adobe XD
1 1 (4.76%) Microsoft Excel
1 1 (4.76%) Photoshop
1 1 (4.76%) Trello
Business Applications
1 9 (42.86%) Unit4 Business World
Cloud Services
1 3 (14.29%) SaaS
2 1 (4.76%) Azure
2 1 (4.76%) Cloudflare
2 1 (4.76%) Entra ID
2 1 (4.76%) Figma
2 1 (4.76%) GCP
2 1 (4.76%) Google Docs
Communications & Networking
1 1 (4.76%) Firewall
1 1 (4.76%) Wi-Fi
Database & Business Intelligence
1 3 (14.29%) Mixpanel
2 1 (4.76%) Couchbase
2 1 (4.76%) Oracle Reports
2 1 (4.76%) Redis
Development Applications
1 3 (14.29%) Visual Website Optimizer
2 1 (4.76%) JIRA
2 1 (4.76%) Oracle Forms
General
1 12 (57.14%) Finance
2 6 (28.57%) Social Skills
3 4 (19.05%) Marketing
4 3 (14.29%) Analytical Skills
5 2 (9.52%) Banking
5 2 (9.52%) Public Sector
5 2 (9.52%) Retail
6 1 (4.76%) Billing
Job Titles
1 10 (47.62%) Analyst
2 9 (42.86%) Support Analyst
3 3 (14.29%) Conversion Specialist
4 2 (9.52%) Designer
5 1 (4.76%) Consultant
5 1 (4.76%) Digital Designer
5 1 (4.76%) Digital Product Manager
5 1 (4.76%) Head of Operations
5 1 (4.76%) Head of Technical Operations
5 1 (4.76%) IT Support
5 1 (4.76%) IT Support Technician
5 1 (4.76%) IT Technician
5 1 (4.76%) Pricing Analyst
5 1 (4.76%) Product Manager
5 1 (4.76%) Product Owner
5 1 (4.76%) SailPoint Consultant
5 1 (4.76%) Service Designer
5 1 (4.76%) Support Technician
5 1 (4.76%) UX Specialist
Libraries, Frameworks & Software Standards
1 3 (14.29%) CSS
1 3 (14.29%) HTML
2 1 (4.76%) SailPoint
2 1 (4.76%) XML
Miscellaneous
1 4 (19.05%) Onboarding
2 3 (14.29%) Product Ownership
3 1 (4.76%) Algorithms
3 1 (4.76%) Culture of Ownership
3 1 (4.76%) Motion Graphics
Processes & Methodologies
1 7 (33.33%) User Experience
2 6 (28.57%) Roadmaps
3 5 (23.81%) A/B Testing
3 5 (23.81%) Analytics
3 5 (23.81%) E-Commerce
4 4 (19.05%) Agile
4 4 (19.05%) Continuous Improvement
5 3 (14.29%) Actionable Insight
5 3 (14.29%) Cohort Analysis
5 3 (14.29%) Conversion Rate Optimisation
5 3 (14.29%) Customer-Centric Approach
5 3 (14.29%) Dashboard Development
5 3 (14.29%) Funnel Analysis
5 3 (14.29%) Journey Map
5 3 (14.29%) Product Marketing
5 3 (14.29%) Psychology
5 3 (14.29%) UX Design
6 2 (9.52%) Customer Journey Map
6 2 (9.52%) Objectives and Key Results
6 2 (9.52%) Tech Ops
Programming Languages
1 5 (23.81%) SQL
2 2 (9.52%) JavaScript
3 1 (4.76%) BeanShell
3 1 (4.76%) Java
3 1 (4.76%) Python
System Software
1 1 (4.76%) Active Directory
Systems Management
1 1 (4.76%) FortiGate
Vendors
1 5 (23.81%) Google
2 3 (14.29%) Amplitude
2 3 (14.29%) Hotjar
2 3 (14.29%) Optimizely
3 2 (9.52%) Microsoft
4 1 (4.76%) Adobe
4 1 (4.76%) Aruba
4 1 (4.76%) New Relic
4 1 (4.76%) Oracle
4 1 (4.76%) Rollbar