The following table provides summary statistics for contract job vacancies advertised in the East Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England / East Midlands
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 79 63 45
Rank change year-on-year -16 -18  
Contract jobs citing Service Delivery 22 30 55
As % of all contract IT jobs advertised in the East Midlands 1.47% 1.84% 3.28%
As % of the Processes & Methodologies category 1.84% 2.29% 4.29%
Number of daily rates quoted 13 18 30
Median daily rate £425 £370 £344
Median daily rate % change year-on-year +14.86% +7.63%  
90% offered a daily rate of more than £349 £75 £150
10% offered a daily rate of more than £448 £420 £451
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1 0 3
Median hourly rate £19.97 - £11.00
UK excluding London median hourly rate £16.50 £24.00 £14.85
% change year-on-year -31.25% +61.61%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East Midlands
Contract job vacancies with a requirement for process and methodology skills 1195 1308 1281
As % of all contract IT job vacancies advertised in the East Midlands 79.77% 80.15% 76.48%
Number of daily rates quoted 749 803 732
Median daily rate £388 £388 £375
Median daily rate % change year-on-year - +3.33%  
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £540 £550 £500
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 26 29 43
Median hourly rate £21.80 £27.50 £16.00
Median hourly rate % change year-on-year -20.72% +71.87%  
90% offered a hourly rate of more than £12.38 £12.00 £12.50
10% offered a hourly rate of more than £50.00 £43.50 £25.00
UK excluding London median hourly rate £36.00 £38.50 £30.20
% change year-on-year -6.49% +27.48%  

Service Delivery
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the East Midlands

Service Delivery
Contractor Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the East Midlands.

Contractor daily rate trend for Service Delivery in the East Midlands

Service Delivery
Contractor Daily Rate Histogram in the East Midlands

The daily rate distribution of IT jobs citing Service Delivery in the East Midlands over the 3 months to 28 March 2017.

Contractor daily rate histogram for Service Delivery in the East Midlands

Service Delivery
Contractor Hourly Rate Trend in the East Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the East Midlands.

Contractor hourly rate trend for Service Delivery in the East Midlands

Service Delivery
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East Midlands region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +8 7 £438 +5.42% 2
Derbyshire -15 6 £423 +14.18% 3
Nottinghamshire +1 4 £375 -8.53% 1
Lincolnshire - 4 - - 1
Leicestershire -1 1 £425 +474.32% 4
Service Delivery
England

For the 6 months to 28 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East Midlands region with a requirement for Service Delivery.

1 32 (64.00%) ITIL
2 16 (32.00%) Service Management
3 13 (26.00%) Finance
4 11 (22.00%) ITSM
5 10 (20.00%) SLA
5 10 (20.00%) ITIL Certification
5 10 (20.00%) Analytical Skills
6 8 (16.00%) Service Design
7 7 (14.00%) IT Strategy
7 7 (14.00%) Security Cleared
7 7 (14.00%) DHCP
7 7 (14.00%) Firewall
7 7 (14.00%) Telecoms
7 7 (14.00%) Change Management
8 6 (12.00%) TOGAF
8 6 (12.00%) Wireless
8 6 (12.00%) Oracle
8 6 (12.00%) Cisco Certification
8 6 (12.00%) CCNP
8 6 (12.00%) Active Directory
8 6 (12.00%) Incident Management
8 6 (12.00%) Problem Management
8 6 (12.00%) Continuous Improvement
8 6 (12.00%) ITIL Foundation Certificate
9 5 (10.00%) Relational Database
9 5 (10.00%) Information Assurance
9 5 (10.00%) SC Cleared
9 5 (10.00%) RDBMS
9 5 (10.00%) Middleware
9 5 (10.00%) Remedy

Service Delivery
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.00%) Exchange Server 2010
1 1 (2.00%) MS Exchange
Applications
1 4 (8.00%) MS Excel
2 1 (2.00%) Acrobat
2 1 (2.00%) MS Office
2 1 (2.00%) MS PowerPoint
2 1 (2.00%) MS Project
2 1 (2.00%) MS Visio
Business Applications
1 3 (6.00%) Remedy ITSM
Communications & Networking
1 7 (14.00%) DHCP
1 7 (14.00%) Firewall
2 6 (12.00%) Wireless
3 5 (10.00%) DNS
4 4 (8.00%) MVNO
4 4 (8.00%) VLAN
5 3 (6.00%) Cisco ASA
5 3 (6.00%) Internet
5 3 (6.00%) LAN
5 3 (6.00%) MPLS
5 3 (6.00%) WAN
6 2 (4.00%) EIGRP
6 2 (4.00%) IPsec
6 2 (4.00%) NetScreen
6 2 (4.00%) OSPF
6 2 (4.00%) SSL
6 2 (4.00%) TCP/IP
6 2 (4.00%) VoIP
6 2 (4.00%) VPN
6 2 (4.00%) WLAN
Database & Business Intelligence
1 5 (10.00%) RDBMS
1 5 (10.00%) Relational Database
1 5 (10.00%) SQL Server
2 1 (2.00%) MS Access
Development Applications
1 4 (8.00%) Talend Open Studio
2 2 (4.00%) VSS/SourceSafe
General
1 13 (26.00%) Finance
2 7 (14.00%) Telecoms
3 5 (10.00%) Manufacturing
3 5 (10.00%) Retail
4 4 (8.00%) Billing
5 3 (6.00%) Multimedia
6 2 (4.00%) Legal
7 1 (2.00%) Back Office
7 1 (2.00%) Financial Institution
Job Titles
1 12 (24.00%) Analyst
2 7 (14.00%) Architect
2 7 (14.00%) Service Manager
3 4 (8.00%) Business Analyst
3 4 (8.00%) IT Analyst
3 4 (8.00%) Service Analyst
3 4 (8.00%) Technical Leader
4 3 (6.00%) Business IT Analyst
4 3 (6.00%) IT Business Analyst
4 3 (6.00%) Network Support
4 3 (6.00%) Service Management Analyst
5 2 (4.00%) Head of IT
5 2 (4.00%) Integration Manager
5 2 (4.00%) ITIL Manager
5 2 (4.00%) Senior Analyst
5 2 (4.00%) Senior Business Analyst
5 2 (4.00%) Senior Technical Analyst
5 2 (4.00%) Services Delivery Manager
5 2 (4.00%) Technical Analyst
5 2 (4.00%) Technical Business Analyst
Libraries, Frameworks & Software Standards
1 5 (10.00%) Middleware
2 2 (4.00%) Web Services
Miscellaneous
1 10 (20.00%) Analytical Skills
2 5 (10.00%) Management Information System
3 2 (4.00%) Client/Server
3 2 (4.00%) Data Centre
3 2 (4.00%) Enterprise Software
3 2 (4.00%) Fat Client
3 2 (4.00%) Thin Client
4 1 (2.00%) Data Protection Act
4 1 (2.00%) Freedom of Information
4 1 (2.00%) Handset
4 1 (2.00%) NHS
4 1 (2.00%) Video Conferencing
Operating Systems
1 3 (6.00%) Windows
2 1 (2.00%) Linux
2 1 (2.00%) Windows Server
2 1 (2.00%) Windows Server 2008
2 1 (2.00%) Windows Server 2012
Processes & Methodologies
1 32 (64.00%) ITIL
2 16 (32.00%) Service Management
3 11 (22.00%) ITSM
4 8 (16.00%) Service Design
5 7 (14.00%) Change Management
5 7 (14.00%) IT Strategy
6 6 (12.00%) Continuous Improvement
6 6 (12.00%) Incident Management
6 6 (12.00%) Problem Management
6 6 (12.00%) TOGAF
7 5 (10.00%) Information Assurance
7 5 (10.00%) Stakeholder Management
8 4 (8.00%) Data Management
8 4 (8.00%) Office Automation
8 4 (8.00%) Security Management
8 4 (8.00%) Technical Analysis
8 4 (8.00%) Telematics
8 4 (8.00%) Workflow
9 3 (6.00%) ITIL V3
9 3 (6.00%) Records Management
Programming Languages
1 1 (2.00%) SQL
Qualifications
1 10 (20.00%) ITIL Certification
2 7 (14.00%) Security Cleared
3 6 (12.00%) CCNP
3 6 (12.00%) Cisco Certification
3 6 (12.00%) ITIL Foundation Certificate
4 5 (10.00%) SC Cleared
5 4 (8.00%) ISEB
6 3 (6.00%) BPSS Clearance
6 3 (6.00%) CCNA
7 2 (4.00%) CCDP
7 2 (4.00%) CCIE
7 2 (4.00%) Degree
8 1 (2.00%) Avaya Certification
8 1 (2.00%) DV Cleared
8 1 (2.00%) MCDST
8 1 (2.00%) MCITP
8 1 (2.00%) MCSA
8 1 (2.00%) MCSE
8 1 (2.00%) Microsoft Certification
Quality Assurance & Compliance
1 10 (20.00%) SLA
2 1 (2.00%) Disclosure Scotland
2 1 (2.00%) PMO
System Software
1 6 (12.00%) Active Directory
2 1 (2.00%) Hyper-V
2 1 (2.00%) ISA Server
Systems Management
1 2 (4.00%) SCCM
2 1 (2.00%) FortiGate
2 1 (2.00%) Norton AntiVirus
2 1 (2.00%) OVSD
2 1 (2.00%) SCOM
Vendors
1 6 (12.00%) Oracle
2 5 (10.00%) Remedy
3 4 (8.00%) Apigee
3 4 (8.00%) ComArch
3 4 (8.00%) Gemalto
3 4 (8.00%) Intel
3 4 (8.00%) ServiceNow
3 4 (8.00%) Talend
4 3 (6.00%) BMC
4 3 (6.00%) Cisco
4 3 (6.00%) HP
4 3 (6.00%) Juniper
4 3 (6.00%) webMethods
5 2 (4.00%) Avaya
5 2 (4.00%) F5
5 2 (4.00%) Microsoft
5 2 (4.00%) Palo Alto
6 1 (2.00%) Barracuda Networks
6 1 (2.00%) Nimble Storage
6 1 (2.00%) Symantec
Leicestershire
Venn Group
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