1 to 25 of 61 Service Delivery Jobs in the East Midlands

will be notified whenever a new position that matches your criteria becomes available. Overview We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers. The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will ...

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday … Friday 20 November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear … from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like … hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful ...

Digital Service Delivery Manager Location: Derby Salary: £47,440 Per annum (Band 7) Drive progress, support our people, and shape how we work. DHU is committed to providing the highest quality of care in the right place and at the right time. Reliable and secure Digital services enable … colleagues to deliver safe and effective care. The Digital Service Delivery Manager will provide ITIL-aligned service-management and supplier-governance assurance across IT Operations. The role manages the operational standards for Incident, Request, Problem, Change, Knowledge, Service Level and Continual Service Improvement, aligns them ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As a Lead Service Delivery Manager within our Workplace Services team in the Service Operations Division, you'll play a key role in ensuring the effective leadership, delivery and continual improvement of integrated services across a range of business and technical service lines. You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver ...

Service Delivery Manager (FTC) – Nottinghamshire Fire and Rescue Service This is a key role in our ICT team which will give the post holder the responsibility for ensuring the effective, reliable, and customer-focused delivery of ICT services across the organisation. Working closely with internal teams … management team, giving the post holder the opportunity to work with other subject matter experts to plan, manage and continuously improve the ICT service at NFRS. The postholder will lead service delivery activities, oversee service performance, and drive continuous improvement to enhance user experience and operational ...

Director of Service Delivery & Resilience Area CDO Office Location Jubilee Campus Salary £113,200 to £138,400per annum, depending on skills and experience. Closing Date Friday 16 October 2026 Interview Date To be confirmed Reference DTS1895726X1 Following the appointment of a new Chief Digital & Information Officer (CDIO … internal restructure of our Senior Leadership Team (SLT), Digital & Technology Services (DTS) are seeking an outstanding leader to join us as Director of Service Delivery & Resilience. Reporting directly to the CDIO, this strategic role will lead the transformation of service delivery across the University of Nottingham ...

cater to the specific needs of both public and private sectors. Job Description 17 months contract with a local authority Summary The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role … providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement. Responsibilities Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction. Monitor and manage service performance against agreed Service ...

Civic Recruitment Limited seeks an ICT Service Delivery Manager to lead the operational delivery of ICT services for a local authority on a 17-month contract. The role focuses on aligning systems, infrastructure and support services to organisational needs, under a £29.40 per hour umbrella arrangement. Framing … customer-focused culture, you will oversee IT service delivery, governance, security, and project delivery, ensuring timely, value-driven outcomes in a complex public sector environment. #J-18808-Ljbffr ...

Mitel UK is seeking a Senior Service Delivery Manager to lead the delivery of complex Unified Communications and voice managed services for enterprise customers. You will act as the primary service advocate, drive governance, reviews and ensure contractual commitments are met. With 10+ years in service delivery, you will coordinate cross-functional teams, manage incidents, support renewals, and strive for continuous service improvement while maintaining strong customer relationships and meeting #J-18808-Ljbffr ...

Service Delivery Manager Salary: £53,051 - £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday … Friday 20 November 2026 Lead ICT service delivery and make a difference to your click apply for full job details ...

Senior Service Desk Engineer (3rd Line/with Field) IT Service Desk Team Full time Permanent Be the Engineer Customers Remember At The HBP Group, we believe great technology is only part of the solution. What truly sets us apart is our people and the effortless experience they … create for our customers. We're looking for a Senior Service Desk Engineer (3rd Line) who thrives on solving complex technical challenges, taking ownership when others can't, and restoring customer confidence when it matters most. This isn't a typical 3rd Line support role. ...

University of Nottingham is seeking an outstanding leader to join as Director of Service Delivery & Resilience. You will report to the Chief Digital & Information Officer and transform service delivery across the university’s global digital estate. You will drive operational excellence, resilience, and governance, overseeing disaster ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you've also worked in the following roles, we'd also like … hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Bus click apply for full job details ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second … line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape ...

impact? As our IT Operations Manager, you'll lead the day-to-day management of our 2nd and 3rd Line Support teams, ensuring the delivery of a reliable, efficient and customer-focused IT service across the business. You'll play a key role in maintaining service performance … while driving continuous improvement across our IT operations. You'll help shape and develop a growing IT Operations function, setting clear performance standards, monitoring service delivery and empowering your team to deliver exceptional support. Working closely with colleagues across Technology, including projects, platforms, data engineering and data science ...

Select how often (in days) to receive an alert: Delivery Manager (End User Computing) Location: UK - Nottingham | Job-ID: 220010 | Contract type: Standard | Business Unit: Information Technology Life on the team Location: Nottingham Full-time Office based ( Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY … UNDERTAKE Team/Service Overview The Evergreen service is Computacenter's solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft. We achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades. ...

Nottinghamshire Fire and Rescue Service is seeking an ICT Service Delivery Manager (FTC) to lead the delivery of reliable, user-focused ICT services across the organisation from its Nottinghamshire site. You will drive service performance, stakeholder relationships and continuous improvement to strengthen operational resilience. ...

Computacenter AG & Co. oHG in Nottingham is seeking a Delivery Manager for End User Computing to own the Evergreen service delivery within a 26-week window. You will liaise with internal teams, customer representatives and third parties to ensure on-time, on-budget delivery, producing ...

site parking and free tea and coffee and the ability to save and borrow through your salary. Rewards & Recognition: including staff awards, long service awards, retirement awards, examples of excellence and staff lottery. Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether … Head of Digital Customer Experience is a newly created Group-wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across all Lincolnshire NHS provider organisations, including primary care (c. 25,000 services users). The postholder is responsible for leading, managing and developing ...

Digital Service Delivery Manager Location: Derby Salary: £47,440 Per annum (Band 7) Drive progress, support our people, and shape how we work. DHU is committed to providing the highest quality of care in the right place and at the right time. Reliable and secure Digital services enable ...

Head of Digital Customer Experience is a newly created Group-wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across all Lincolnshire NHS provider organisations, including primary care (c. 25,000 services users). The postholder is responsible for leading, managing and developing … Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. A key focus of the role is to develop and embed ...

challenge and technical leadership where required Support the development and execution of the technology strategy, ensuring alignment with wider business objectives Oversee IT suppliers, service delivery, budgets and technology investmentSupport risk management, compliance and technology due diligence in preparation for future investment Act as a senior escalation point … helping the team resolve challenges while allowing them to retain ownership of day-to-day delivery Skills: Significant experience operating at IT Director, CIO or CTO level Broad experience across IT operations, infrastructure, service delivery, security and technology strategy Proven experience providing strategic advice and engaging with ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. ...