1 to 25 of 34 Service Delivery Jobs in the East Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence … to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Provide hands-on management support across Bechtle’s broad technology stack, including More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence … to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Provide hands-on management support across Bechtle’s broad technology stack, including More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical … delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. More ❯

and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function.Effectively monitor, control and … support service delivery, ensuring systems, methodologies and procedures are followed. Shifts: Monday to Friday Key Duties; Manage the delivery of IT services to one or more business units that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements. Working closely with the … Infrastructure and IT Operations teams to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Manage the service processes related to the business units you support. Track operations and projects related More ❯

I am looking for a Service Delivery Associate to join a market leading global organisation in Northamptonshire. This position is central to delivering a seamless client experience, providing front line support and ensuring queries are resolved quickly and effectively. Key Responsibilities: Be the first point of contact for client queries via our shared inbox. Take ownership of requests … and issues, ensuring they're resolved quickly and professionally. Coordinate with internal teams to deliver the best outcomes for clients. Produce reports, track SLAs, and support service review meetings. Spot opportunities for improvement and help shape best practices. Experience Required: 1-2 years' experience in a customer service or client-facing role, ideally within IT. Strong communication, organisation … to manage multiple priorities in a fast-paced environment. A real passion for customer excellence. Advantageous: ITIL Foundation certification. Experience with ITSM tools (e.g. Autotask). Knowledge of IT service delivery or infrastructure. This is a great opportunity for someone who is ambitious, proactive, and keen to build a career in service delivery within the IT More ❯

work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual … requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line … and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager/Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets. Completes More ❯

and Intune, to strengthening our cybersecurity. As IT Infrastructure and Cloud Manager, you will: Oversee the day-to-day running of IT operations, including user support, device management, and service desk leadership Manage and optimise Microsoft 365, Azure, SharePoint, Teams, and Intune to support a cloud-first strategy Provide technical leadership in IT infrastructure, balancing operational delivery with … ensure IT changes are understood, adopted, and embedded Strengthen cybersecurity, compliance, and risk management to protect business operations Develop and maintain IT documentation, processes, and reporting to continuously improve service delivery What s in it for you? Competitive salary: depending on experience Annual bonus scheme linked to performance Holidays: 25 days plus bank holidays, with the option to … Microsoft 365 and Azure. Proven track record leading IT operations or support teams. A degree in Computer Science, Information Technology or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and More ❯

and Intune, to strengthening our cybersecurity. As IT Infrastructure and Cloud Manager, you will: Oversee the day-to-day running of IT operations, including user support, device management, and service desk leadership Manage and optimise Microsoft 365, Azure, SharePoint, Teams, and Intune to support a cloud-first strategy Provide technical leadership in IT infrastructure, balancing operational delivery with … ensure IT changes are understood, adopted, and embedded Strengthen cybersecurity, compliance, and risk management to protect business operations Develop and maintain IT documentation, processes, and reporting to continuously improve service delivery What’s in it for you? Competitive salary: depending on experience Annual bonus scheme linked to performance Holidays: 25 days plus bank holidays, with the option to … Microsoft 365 and Azure. Proven track record leading IT operations or support teams. A degree in Computer Science, Information Technology or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and More ❯

Service Design and Transition Analyst Permanent 4 days in NN4 (Northampton) WRK digital are delighted to partner with Howdens, a leading manufacturer the UK's No. 1 Trade Kitchen Supplier. Founded in 1995, we have grown from just 14 depots to over 850 across the UK and Europe thanks to the success of our trade-only model. Learn more … about our commitment to our teams, customers, and communities. Role Purpose: The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into the operational environment, thereby maintaining service quality and continuity. Without this role, the organization would face disruptions and inefficiencies in service delivery, impacting overall performance and customer … satisfaction. The role will report to the Service Design and Transition manager. There is no requirement to manage subordinates however you will be responsible for various levels of stakeholder management across the organisation Volume of Service or Activities: Typically responsible for transitioning 10-20 services annually, depending on the complexity and scale of each service Transition Coordination More ❯

Field Service Engineer – SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers’ needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Field Service Engineer SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Job Title: Data Engineer Team: Technology & Innovation Service: Resources & Commercial Services Responsible to: Improvement & Performance Manager Job Summary To be responsible for creating, developing and supporting the maintenance and rollout of business intelligence solutions; in particular, Power BI. You will work closely with various departments to understand their data needs and provide actionable insights and analysis that drives business … support and rollout of Power BI to the business. Gather, analyse and share reliable information and trends both from internal and external sources. Making observations and recommendations for improving service delivery, customer service and value for money. Provide training and support to end-users. Stay updated with the latest Power BI features and updates. Perform data validation … being adhered to as far as possible ensuring we remain secure and compliant. Experience of business improvement processes and requirements Creativity & Innovation Innovate in methods of providing a data service to the business, by recommending new tools, technologies or changes to internal processes that will improve or grow the service overall. Use own competence and expertise to design More ❯

Job Title: Data Engineer Team: Technology & Innovation Service: Resources & Commercial Services Responsible to: Improvement & Performance Manager Job Summary To be responsible for creating, developing and supporting the maintenance and rollout of business intelligence solutions; in particular, Power BI. You will work closely with various departments to understand their data needs and provide actionable insights and analysis that drives business … support and rollout of Power BI to the business. Gather, analyse and share reliable information and trends both from internal and external sources. Making observations and recommendations for improving service delivery, customer service and value for money. Provide training and support to end-users. Stay updated with the latest Power BI features and updates. Perform data validation … being adhered to as far as possible ensuring we remain secure and compliant. Experience of business improvement processes and requirements Creativity & Innovation Innovate in methods of providing a data service to the business, by recommending new tools, technologies or changes to internal processes that will improve or grow the service overall. Use own competence and expertise to design More ❯

Assurance Lead combines business growth responsibilities with technical support and quality assurance functions. The role involves identifying and securing new business opportunities, managing stakeholder relationships, and ensuring high-quality service delivery. This position requires a strategic thinker with strong interpersonal skills, technical aptitude, and a proactive mindset. Key Responsibilities 1. Business Development & Stakeholder Relationship Management Bid writing and management … Support Ensure that stakeholder deliverables meet quality and compliance standards including defined Quality Assurance Standards such as Trusted Charity, Social Value UK, ISO9001. Collaborate with internal teams to address service issues and stakeholder feedback. Support the development and implementation of quality control processes. Monitor stakeholder satisfaction and support service delivery audits or assessments working with commissioners in … line with external expectations and social value. Recommend improvements to enhance service quality and consistency. 3. General IT Support Liaise with our external IT support to: Help ensure compliance with data protection and cybersecurity standards. Maintain documentation of IT procedures, logs, and inventory. Troubleshoot and resolve issues across Windows and CRM systems. Provide onsite and remote technical support to More ❯

IT & Digital Enablement to join our dynamic team. As Fulkrum's first internal IT leader, you'll play a pivotal role in shaping our technology landscape. Initially managing external service providers, you'll transition us toward a scalable internal IT model. You'll lead IT governance, systems integration, cyber security, and service delivery across our international operations. … role and make a lasting impact. Key Responsibilities Lead and manage Fulkrum's global IT infrastructure, ensuring high availability, performance, scalability, and alignment with business needs. Oversee external IT service providers and develop a roadmap to transition toward a fully functional internal IT team. Develop and enforce IT policies, procedures, and standards that meet operational, regulatory, and compliance requirements … and implement AI and emerging technologies to enhance operational efficiency, innovation, and data-driven decision-making. Manage IT assets, procurement, licensing, and vendor relationships, ensuring cost-effective and secure service delivery. What We're Looking For Proven experience in senior IT roles (e.g., IT Manager, Infrastructure Lead). Strong technical knowledge in networking, cloud computing, cyber security, and Microsoft More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

accurate and up-to-date records across all organisational systems. Develop and manage a central database for staff information (training, holidays, DBS checks etc.) Produce regular reports, including monitoring service performance and progress towards organisational goals through Gantt charts. Accurately record, prepare and distribute minutes for all meetings. Support teams by providing timely data and reports as required. Collect … required repairs to the Facilities Manager. Support health and safety compliance by maintaining accurate records. Prepare and distribute reports on the fuel voucher scheme. Collate and present data on service delivery, highlighting achievements and areas for improvement. Work closely with the Facilities Manager and other departments to ensure smooth communication and data flow. Ensure confidentiality and compliance with … GDPR and organisational policies. Support colleagues and contribute to a positive team environment. Build positive relationships with service users, carers, staff, and volunteers to support the delivery of a high-quality service. Provide general administrative support to the day service team, including responding to enquiries, maintaining records, and handling correspondence. Support the coordination of meetings, events, and More ❯

operations and cyber posture. What You'll Do: Lead and develop a small internal IT team (initially 2 direct reports) while managing offshore/outsourced partners Own IT strategy, service delivery and infrastructure for 150 users across office and shop floor environments Maintain and enhance Cyber Essentials and ISO 27001 compliance across systems, policies and processes Implement ITIL … aligned service management practices to ensure stability and uptime Oversee suppliers, contracts and budgets whilst ensuring value and performance Work closely with senior leadership to drive efficiency, resilience and innovation through technology What You'll Bring: Proven experience as Head of IT/IT Manager/IT Director within a manufacturing or industrial setting Strong knowledge of Cyber Essentials … ISO 27001, ITIL and supplier governance Experience working with offshore or managed service partners A balance of strategic thinking and hands-on delivery. You can set direction and roll up your sleeves Excellent communication skills with the gravitas to engage at board level Why Join Us? Genuine ownership of IT across a growing, financially stable £80m business Direct impact More ❯

and end-of-life care, stroke, and neurological services) About you - We are looking for a strong, dynamic leader with a proven track record in senior operational management and service transformation. You will bring - Educated to degree level (or equivalent experience), with advanced management training or qualifications. Significant experience of leading large, complex healthcare services. Expertise in service … lead high-performing teams and work collaboratively across organisational boundaries. Flexibility to work across multiple sites (own transport required). Main duties of the job Lead and oversee the delivery of safe, effective, and compassionate services across CHS. Drive ambitious transformation and improvement programmes aligned to Trust strategy. Ensure compliance with CQC standards, clinical governance, and best practice models. … mental health and learning disability services for people of all ages. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. More ❯

re-procurement. Maintaining the relationship with external suppliers and identifying performance improvements. Working closely with Procurement team (who will lead on the procurement process itself) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving continuous improvement across the IT … Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement, including frameworks and tender processes. Demonstrable experience managing ICT contracts and suppliers within local government or wider public sector. Excellent stakeholder management and communication … skills. Ability to work autonomously on project-based deliverables. Ideally, experience improving ICT service operations or Helpdesk performance. What's on offer: Flexible hybrid working - role can be delivered on a remote basis with very occasional onsite working. Role can be working 3-5 days per week so flexible around other projects. Outside IR35 engagement (Ltd company). Immediate More ❯

quality is defined, measured and embedded across HMLR's complex digital estate. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and full Civil Service benefits. Flexible, hybrid working from a choice of 14 HMLR Locations. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land … of quality practices across development teams and domains, this role drives consistency in how HM Land Registry builds and tests its systems while enabling teams to meet their unique service delivery needs. The role carries senior responsibility for quality across HM Land Registry's diverse technology estate, from traditional register systems to modern digital services. By establishing organisation … wide quality governance and growing technical testing capability, you will ensure HM Land Registry's systems maintain public trust while enabling rapid delivery of secure, high-quality digital services. Key Responsibilities Define and implement quality standards and testing frameworks across HMLR's systems and services. Lead HMLR's strategic approach to quality engineering, working across the organisation to drive More ❯

Collaborate with IT, vendors, and third-party providers to resolve technical issues and ensure system integrity. Oversee end-to-end in-house payroll processing , maintaining a high standard of service akin to a client payroll bureau. Ensure compliance with statutory requirements including PAYE, NI, pensions, and holiday pay legislation. Manage payroll adjustments such as overtime, bonuses, and variable payments. … Experience Proven experience in leading payroll system projects , particularly involving Kronos (UKG) . CIPP qualification is highly desirable. Strong background in in-house payroll processing, ideally with client-style service delivery or bureau experience. Deep understanding of UK payroll legislation and compliance requirements. Experience managing payroll across multiple departments or cost centres. Excellent attention to detail, analytical skills More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯