1 to 25 of 28 Service Delivery Jobs in the East Midlands

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services … across their organisation. This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service ...

Lead Support & Service Technician Location: Northampton Permanent, Full-time Salary Dependent on Experience Our client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient … solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management. Brief Role Outline The Senior Service Delivery & Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards ...

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern: Hybrid. … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As the Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function – it's a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands ...

Head of Service Delivery* - *Project Delivery* - *Head of Project Delivery* An established UK infrastructure services provider is seeking an experienced and commercially astute Head of Service Delivery to lead the end-to-end operational delivery of its gas, water and power services across … close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions. The Head of Service Delivery will: Own end-to-end service delivery across all operational activities. Ensure works are delivered safely, compliantly, on time ...

Digital Account Director - Sales, Growth & Service Delivery Location: Nottingham Salary: Negotiable We are working on behalf of a leading multi-disciplinary marketing and communications group with an in-house creative studio of 200+ specialists. They deliver integrated, technology-led digital signage and content solutions for ambitious brands across … retail, QSR, workplace, and public environments. We are seeking a commercially driven Digital Account Director with a strong background in sales, account growth, and service delivery. This role is suited to someone who not only drives revenue but also ensures programmes are delivered to a high standard and create ...

summary Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected by customers. This role will have the responsibility for receiving all incoming issues and information requests to HIS with the brief to either resolve to a conclusion … will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require ...

Service Delivery Manager (ERP) Location: UK (remote with about 5 days a month travel to clients/office) Works closely with: Product Managers, Delivery/Projects, Support, Development, Leadership Team to £60,000 base (DOE) + performance bonus (5% - 20%) This role is support manager overseeing ...

plus On-Call Allowance Key Requirements: Minimum of 2 years' experience in 1st or 2nd line technical helpdesk support, preferably within a Managed Service Provider environment Excellent customer service and communication skills Full, clean UK driving licence with the ability to travel to our office for shifts Experience … engaging with clients at all levels, from senior management downwards Ability to prioritise tasks effectively in a busy, fast-paced service desk environment Capable of working both independently and collaboratively within a team Key Responsibilities Delivering 2nd line support remotely and occasionally on-site as required Managing open tickets ...

Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent … join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support ...

Role: IT Infrastructure & Technical Delivery Team Leader - Financial Services Location: Mansfield - East Midlands Role type: Permanent Salary: £45,000 PA + Benefits We are working with a well-established financial services organisation seeking an experienced IT Infrastructure & Technical Delivery Team Leader to lead the planning, operation, and continuous … improvement of core IT services. This is a hands-on leadership role combining operational stability, technical oversight, and structured delivery of infrastructure change. The Role You will be responsible for the day-to-day leadership of the Infrastructure & Technical Delivery function, ensuring resilient, secure, and efficient technology services ...

privately owned managed services provider seeking an experienced General Manager to lead daily operations and overall business performance. This senior leadership role will ensure service excellence, operational maturity, and sustainable growth across managed and cloud service offerings. Key Responsibilities Full ownership of business operations, performance, and execution. Oversee … service delivery for infrastructure, cloud, and support functions. Maintain service quality, meet SLAs, and drive process improvement. Support contract renewals, customer retention, and service expansion. Build and lead high-performing technical and service teams. Report on KPIs, risks, and opportunities to senior stakeholders. Experience & Attributes ...

recruiting for a Security Cleared (Minimum SC) First Line Analyst on contract based in Derby supporting delivery of a 24/7 x 365 service working in rotating Early, Mid and Late shifts to cover 7am-7pm. The Analyst will provide technical support and service delivery … identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide ...

right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including … professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love ...

operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune ...

Monitor risk, conduct audits, and implement remediation actions as needed Project & Budget Management • Lead IT projects through their life cycle, including scoping, budgeting and delivery • Track project performance using KPIs and provide actionable insights to senior leadership • Report against OpEx and CapEx budgets, ensuring effective use of resources Stakeholder … Engagement & Training • Work closely with stakeholders in HR, Finance, and Service Delivery to align systems with needs • Provide training and adoption support for new systems and processes • Champion innovation, continuous improvement, and digital enablement across the organisation Experience & Skills Required • 5+ years in IT systems/infrastructure management ...

multiple locations within our organisation. This is a hands-on leadership role responsible for maintaining reliable IT infrastructure, driving digital improvements, and ensuring consistent service delivery across all sites. You will play a key role in aligning technology with business goals, managing IT support teams, and overseeing infrastructure … security, and system performance. Key Responsibilities Oversee IT operations across multiple sites, ensuring consistent standards and service levels Manage and support on-site and remote IT support teams Maintain and improve IT infrastructure (servers, networks, cloud systems, hardware) Lead cybersecurity initiatives and ensure data protection compliance Manage third-party ...

Data & Systems Officer, you’ll play an important role in helping the Income Team work together as one team to deliver great customer service across LHP. You’ll make sure we use our data and systems in the best possible way. You’ll gather accurate information, keep our data … support tenancy sustainability initiatives. Acting as the Responsible Officer for Income data within the central data warehouse, ensuring datasets integrate correctly for self-service reporting. Providing managers with data-driven recommendations that support core business strategies. Leading on data integrity and performance matters, promoting best practice and driving insight ...

international customers, ensuring successful post-sales implementation and client satisfaction. It involves collaborating with project and account teams, contributing to high-quality service delivery, and supporting secure, customer-focused outcomes, with a hybrid working model and approximately 20% travel. Opportunities like this do not come up very often ...

problems. Expertise in statistical modelling, predictive analytics, clustering, classification, and regression techniques. Strong background in data mining, pattern recognition, and anomaly detection to improve service delivery. Proficient in Python, R, or other relevant programming languages used for data science. Strong skills in SQL and experience working with large databases ...

organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To work collaboratively with HR Service Delivery, Partner with fellow HR Business Partners and Senior HRBPs to deliver a comprehensive, high-quality operational HR service that enhances manager … collaborate closely with key stakeholders, assessing headcount requirements against budget and working with the recruitment team to support resourcing needs, ensuring timely, high-quality delivery and alignment with organisational workforce plans. You will ideally have Part or fully CIPD qualified (Level 5 or above) Experience of stakeholder partnering ...

enterprises and data centres, and enterprise (B2B and Government) segments. The Managing Director will be responsible for revenue growth, network asset monetisation, and the delivery of high quality services to enterprise clients and wholesale partners. Lead the wholesale and enterprise segments with passion and creativity. Set the strategic direction … wavelength, IP capacity) to maximize return. Monitor financial performance, cost base, and investment ROI. Operational Excellence Work with operations/engineering to ensure reliable service delivery, quality assurance, and efficient provisioning. Implement governance processes and performance metrics for the wholesale/enterprise division. Manage risk, compliance, and regulatory ...

summary To have responsibility for the collation and maintenance of IT system and Smartcard access within the customer base of the Health Informatics Service and Leicestershire Partnership Trust. This post will be essential in ensuring that all Trusts supported by the HIS have the correct and appropriate IT system … Registration Authority work to the required standard. The role must ensure that services provided by HIS are customer focussed, adhere to agreed standards and service levels and provided in a safe and secure manner. Contact Details: Emma Johnson, emmajohnson9@nhs.net, 0116 295 2328 Main duties ...

digital and technology strategy, spanning: Customer-facing digital platforms Core business systems and integrations Data, insight and analytics Cyber security, risk and compliance Infrastructure, service delivery and suppliers Fundamentally your remit is to create and develop a modern, secure, scalable digital ecosystem that drives revenue, retention and operational … applications, data, infrastructure and cyber security Confidence operating at board level, translating tech into commercial outcomes Deep understanding of supplier management, contracts and value delivery Experience operating within regulated or accredited environments (e.g. ISO27001, PCI, Cyber Essentials) Experience of working in retail, leisure or hospitality is very advantageous ...

limited to: Develop and implement effective IT procurement strategies aligned with business objectives. Manage supplier relationships to ensure cost-effective and high-quality service delivery. Conduct market analysis to identify opportunities for cost savings and improved efficiency. Negotiate contracts and agreements with IT vendors and suppliers. Monitor supplier performance ...