1 to 25 of 33 Service Delivery Jobs in the East Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within … Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service More ❯

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing … a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse … team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs Championing More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

Job summary Nottinghamshire Health Informatics Service (NHIS) is a leading provider of Information Management & Technology (IM&T) services, supporting health and care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We deliver digital services including infrastructure management, cyber security, technical support, project management, and training. Our collaborative approach helps improve health and care services for citizens … point of contact for NHIS customers and suppliers for non-fault related matters. You will provide expert ICT advice, manage projects and supplier teams, and facilitate the resolution of service delivery issues. This is a dynamic role requiring strong relationship management, technical expertise, and the ability to communicate complex information clearly. Key Responsibilities: Support the development and delivery of NHIS services to customers Represent NHIS at customer and supplier forums Manage opportunities, account management calls, and service delivery problems Liaise with NHIS Service Desk, ICT specialists, customers, and suppliers Assist with communications between NHIS teams, suppliers, and customers Apply now to join our team! Main duties of the job To understand the role in More ❯

We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern … workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex … user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to More ❯

We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern … workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex … user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to More ❯

a knack for problem-solving, you'll fit right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love it: This firm More ❯

Chief Technology Officer (CTO) Elevation Recruitment Group are seeking an experienced and visionary Chief Technology Officer (CTO) to lead the technology strategy and operations for our Managed Service Provider (MSP) client. The CTO will be responsible for driving innovation, ensuring service excellence, and aligning technology initiatives with business objectives to deliver exceptional value to our clients. Why Apply … the company’s technology roadmap aligned with business goals. Identify emerging technologies and trends to maintain competitive advantage. Lead digital transformation initiatives to enhance operational efficiency and client experience. Service Delivery & Infrastructure Oversee design, implementation, and maintenance of IT infrastructure for clients. Ensure high availability, security, and scalability of managed services. Optimize cloud, network, and cybersecurity solutions for … diverse client environments. Innovation & Product Development Develop new service offerings and enhance existing ones to meet market demands. Collaborate with vendors and partners to integrate best-in-class solutions. Governance & Compliance Ensure compliance with industry standards, regulations, and security frameworks. Implement robust risk management and disaster recovery strategies. Team Leadership & Development Build and mentor a high-performing technical team. More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

that designs, manufactures, installs, and services bespoke lifting and handling equipment. Following a recent acquisition of a specialist manufacturer of multi-directional forklift trucks, the company is expanding its service team and now has an excellent opportunity for an experienced Forklift Service Engineer to join their operation. As a Forklift Service Engineer, you'll be responsible for … the UK and within the company's factory. You'll be provided with a fully equipped company van and will work independently or as part of a small, supportive service team. You'll receive comprehensive product training and ongoing support but will also be expected to manage your own workload, meet deadlines, and uphold the company's high standards … on forklifts and lifting equipment Perform preventative maintenance and thorough examinations Work in accordance with issued RAMS and company procedures Liaise with site managers and customers to ensure efficient service delivery Manage van stock and coordinate with the parts department Job Requirements Strong mechanical background with solid diagnostic skills Experience with forklifts, agricultural, or industrial trucks Knowledge of More ❯

AWC Staff Services are looking for an experienced installation/commissioning Engineer to join their Banking security delivery team. The purpose of this role is to have responsibility for delivering a fully compliant small works and commissioning delivery for a growing service delivery business which aim to be the best in market. The ideal candidate must More ❯

Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local area? Look no further this is the role … for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-functional projects as well as the day to day functions of … a busy service desk. Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels. Responsibilities: Provide technical support More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯

and statistics to support informed decision-making. Act as the first point of contact for HR system users, providing support and training. Identify and recommend system enhancements to improve service delivery. Always uphold data protection and confidentiality standards. What You'll Bring: Proven experience administering and supporting management information systems (HR systems desirable but not essential). Strong analytical More ❯

for people with learning disabilities. With over 600learners and residents supported by around 700 staff, the charitys ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involvesmaintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Managerwill have proven experience in project and change management, software development oversight, and stakeholder engagement. You will be proficientinMS More ❯

analysis to solve real-world problems. Expertise in statistical modelling, predictive analytics, clustering, classification, and regression techniques. Strong background in data mining, pattern recognition, and anomaly detection to improve service delivery. Proficient in Python, R, or other relevant programming languages used for data science. Strong skills in SQL and experience working with large databases and data warehouses. Ability to More ❯

analysis to solve real-world problems. Expertise in statistical modelling, predictive analytics, clustering, classification, and regression techniques. Strong background in data mining, pattern recognition, and anomaly detection to improve service delivery. Proficient in Python, R, or other relevant programming languages used for data science. Strong skills in SQL and experience working with large databases and data warehouses. Ability to More ❯

marketing methods (social media, content, email, partnerships, etc.). Maintain ongoing relationships with acquired clients to encourage retention and upselling. Collaborate with our support team for client onboarding and service delivery. Ideal Candidate: Existing affiliate marketers, resellers, hosting consultants, or sales freelancers. Has access to a relevant audience or client base in need of hosting or server colocation. Strong More ❯

job In addition to being the digital pharmacy lead for the trust thepost holder will also act as the lead for Education and Training aspects of the Trust Pharmacy service, ensuring a strategic approach is in place to ensure all pharmacy professionals involved in the service keep pace with profession level expectations. About us #TeamNottsHC comprises over … health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom … Pharmacy MSc/PhD in a relevant field (e.g., Clinical Informatics, Healthcare Digital Transformation). Experience in procurement, implementation, and optimisation of digital pharmacy systems. Recognised change management and service transformation qualifications. Certified Clinical Safety Officer Registered with a professional body related to informatics e.g. FEDIP, The Chartered Institute for IT, or the British Computing Society (BSC) Training Essential More ❯

Service Desk Analyst - Nottingham (Hybrid Working) We're looking for a dedicated Service Desk Analyst to join our Client's team in Nottingham . This is a fast-paced role where you will be the first point of contact for their users, ensuring smooth service delivery. Key Information Location: Nottingham office (2 days per week) and Remote … and manage the incident queues effectively. Support: Provide overflow support for the Switchboard during busy periods. What We Need From You We are looking for candidates who demonstrate: Customer Service Excellence: A focus on the customer experience and the ability to confidently control a call, prioritising the customer over technical detail. Communication Skills: Excellent telephone manner and written comprehension. … . Responding to emails within one hour (team-wide). Achieving over 90% in Quality Evaluations (team-wide). If you are ready to put your strong customer service and problem-solving skills to work in a dynamic, hybrid role, apply now. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source More ❯