19 of 19 Service Delivery Jobs in the East Midlands

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent … IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll More ❯

fast-growing, global team. In this role, you will act as the primary technical liaison between the company and its end clients based in 2 different sites, ensuring seamless delivery of IT services, high customer satisfaction, and identifying opportunities for service growth and innovation. You will play a vital role in service delivery, client relationship management … term partnerships. Key Responsibilities Client Relationship Management Act as the main technical point of contact for assigned clients. Build and maintain strong relationships with stakeholders at all levels. Lead service review meetings and provide performance reporting. Work with the Service Delivery Manager (SDM) to deliver project plans, CSIP, and issue management. Service Delivery Oversight Ensure … SLAs and KPIs are consistently achieved or exceeded. Collaborate with internal teams (support, projects, security) to resolve client issues. Monitor and report on service health, incidents, and trends. Participate in the Change Advisory Board and continuous improvement planning. Contribute to service review reports and root cause analysis. Technical Advisory Provide strategic guidance on IT infrastructure, cloud, cybersecurity, and More ❯

Our client, a higher Education institution are looking for a Digital Delivery Manager to develop and be accountable for the Delivery team. The postholder will coach and mentor both team members and others to apply the most appropriate Agile, Lean and project methodologies tools and techniques. The complexity or breadth of products or teams will vary in this … role, depending on the context of the initiative. Utilising their expertise, the postholder will ensure the service meets the university needs, ensuring its continued relevance and adapting the service as required, in consideration of longer-term strategic objectives. Essential Skills & Experience required: Proven experience in leading, building, and motivating high-performing delivery teams, including managing team performance … improvement practices . Experience in using Agile, Lean, and hybrid project methodologies, with a track record of coaching and mentoring teams in applying these frameworks effectively to drive successful delivery outcomes. Experience overseeing project timelines, quality standards and budgets In-depth knowledge of various project management and delivery frameworks, with the ability to adapt delivery approaches based More ❯

IT & Digital Enablement to join our dynamic team. As Fulkrum's first internal IT leader, you'll play a pivotal role in shaping our technology landscape. Initially managing external service providers, you'll transition us toward a scalable internal IT model. You'll lead IT governance, systems integration, cyber security, and service delivery across our international operations. … role and make a lasting impact. Key Responsibilities Lead and manage Fulkrum's global IT infrastructure , ensuring high availability, performance, scalability, and alignment with business needs. Oversee external IT service providers and develop a roadmap to transition toward a fully functional internal IT team. Develop and enforce IT policies, procedures, and standards that meet operational, regulatory, and compliance requirements … and implement AI and emerging technologies to enhance operational efficiency, innovation, and data-driven decision-making. Manage IT assets, procurement, licensing, and vendor relationships , ensuring cost-effective and secure service delivery What We're Looking For Proven experience in senior IT roles (e.g., IT Manager, Infrastructure Lead). Strong technical knowledge in networking, cloud computing, cyber security, and More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

Job summary Are you passionate about ICT Service Delivery and ready to make a real difference in healthcare? DSFS Ltd is looking for a motivated and detail-oriented Identity & Access Management - Support Supervisor to join our ICT department. In this role, you will work closely with the ICT End User Services Lead to manage and enhance the Trust … systems is allocated accurately, securely, and efficiently, so that staff have the right access at the right time to carry out their roles effectively. Your work will support the delivery of safe, high-quality care to patients by ensuring our systems are reliable, secure, and well-managed. As part of the ICT End User Services team, you will have … your own areas of responsibility and be at the forefront of delivering a service that is essential to the Trust's operations. This is a hands-on, service-focused role, where attention to detail, clear communication, and a strong understanding of access management are crucial. You will work as part of a supportive team that is fully committed More ❯

Trust, following structured lesson plans and schedules Evaluate software upgrades, update documentation, and escalate development needs when required Promote digital systems and respond to training-related enquiries Adapt training delivery to meet the needs of a 24/7 organisation, supporting project rollouts and fellow trainers Occasionally assist with IT equipment setup and liaise with the IT Helpdesk for … manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Windows applications Awareness of IT environments Evidence of good performance in current role Desirable Experience of working in the NHS Experience of training assessments and evaluations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

for a ICT Solutions Analyst who will drive digital transformation and optimise technology systems. You will focus on existing IT infrastructure, identify technology needs and implement solutions that enhance service delivery, tenant engagement and operational efficiency. This role will work closely with cross-functional teams to ensure technology aligns with the business goals and supports the evolving needs … high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity … Company Benefits Our generous package includes: Competitive salary Contributory pension scheme Health cash plan – BHSF 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) Qualifications Educated to A level. Degree More ❯

PCN teams. - Build relationships with local authority, voluntary sector, and patient groups to strengthen partnership working. Main duties of the job Key ResponsibilitiesTransformation and Change Leadership Lead the design, delivery, and evaluation of PCN transformation programmes aligned to NHS Long Term Plan priorities and local population needs.Actively promote neighbourhood workingintegrating general practice, community services, voluntary sector, and social care … based on evidence.Uphold all data protection, NHS information governance, and confidentiality standards. Operational Management Support operational planning and performance monitoring for the PCN, ensuring alignment with contractual requirements and service standards.Step in to cover the PCN Operations Manager during absence. Stakeholder Engagement and Communication Act as the data and transformation point of contact for practices, Place-based partners, and … digital triage, remote monitoring, and AI decision support tools. Prevention and Population Health Uses data to identify health inequalities and priority populations, supporting targeted preventative interventions. Personalised Care Ensures service redesign is co-produced with patients, enabling choice, shared decision-making, and self-management tools. Workforce Development and Sustainability Supports operational planning, workforce capacity monitoring, and upskilling staff in More ❯

upkeep of all IT infrastructure assets , including servers, storage systems, and network components, ensuring their reliability, performance, and ongoing support. Manage vendor and supplier relationships , holding partners accountable for service delivery and maintaining comprehensive records across both project initiatives and business-as-usual (BAU) operations. Implement and maintain robust IT performance and capacity monitoring , providing regular, actionable reports … to inform decision-making and ensure optimal system health. Act as the primary escalation point for infrastructure-related incidents , ensuring timely resolution of faults and outages beyond the Service Desk level. Ensure comprehensive backup strategies are in place for all infrastructure assets , supported by well-defined controls and procedures to safeguard data integrity. Collaborate closely with the Head of … to-one meetings to coach team members, reinforce leadership values, and support their personal and professional development. Provide leadership for the 3rd line incident out-of-hours on-call service , working alongside the Technical Services Manager to ensure continuity and rapid response. What You Bring Significant experience in complex IT environments. Strong technical expertise in server, storage & Active Directory. More ❯

specific IT systems Escalating complex issues to the appropriate departments when necessary Maintaining accurate records of support requests and resolutions Collaborating with other IT team members to ensure seamless service delivery Ensuring a prompt and professional response to all support queries Continuously improving IT support processes and procedures Job Requirements: Experience in an IT support role, preferably within … a retail setting Strong troubleshooting skills for both hardware and software issues Familiarity with retail-specific IT systems and applications Excellent communication and customer service skills Ability to work well under pressure and manage multiple support requests simultaneously Strong attention to detail and organisational skills A collaborative team player with a proactive approach to problem-solving Relevant IT qualifications More ❯

youll be working within a primary care centre. Within this role you will be collecting & processing data to identify trends, patterns, and insights that can be used to inform service decisions. Key Responsibilities: Establishing a strategic partnership withyour stakeholders to facilitate data improvement, provide valuable insights through specialist skills and enable evidence-based decision making. Provide expert and proactive … services\functions (corporate and\or clinical). Act as the main interface between the services and Analytics, ensuring a regular flow of high-quality information that supports patient care, service delivery, performance monitoring, transformation plans and financial decision making. Localise the Data Governance process and facilitate data improvement. The Ideal Candidate You will be a DataAnalyst with demonstrable More ❯

supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and … software implementation process with the software development team • Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly • Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively • Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout … setting personal development goals for career growth within the company About you: • Proven knowledge and experience in software functionality and implementation (ERP software advantageous) • Experience in software demonstration, training delivery, or customer-facing roles • Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently • A clear understanding of business processes and how to apply software solutions More ❯

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering … to support, develop and deploy innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible for delivering technical and functional support … update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate todevelopment teamsand key stakeholders,in a way that will allow them to hit the ground More ❯

As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an … environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integrations to connect systems and improve service delivery. Apply modern software engineering practices … Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯