18 of 18 Service Delivery Jobs in the East Midlands

Service Delivery Manager - Defence/Cyber Security Nottingham/Hybrid £65,000 - £75,000 + Excellent Benefits Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This … customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes. The role would ...

exciting opportunity to step into a highly visible role where you ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You ll combine insight, data, and strong stakeholder management to ensure we consistently deliver … exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight to analyse ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide first … customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform ...

systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. … Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. This role requires a minimum continuous UK residency of 10/10 years for DV vetting. Shape the Future of Digital Services … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

Ability to manage time effectively, meeting tight deadlines, prioritise and manage multiple tasks Ability to identify and escalate unstructured and ad hoc issues Excellent service delivery attitude to internal clients and suppliers Comfortable in operating in a fast paced and dynamic work environment, open to change and positively ...

English) Key Responsibilities 1. Business Transformation & Process Optimization Lead a multi‐year business and process transformation program across all entities and functions (sales, services, delivery, finance, logistics, support, product) to increase efficiency, quality, and scalability. Work with business leaders to drive and monitor the change. Use AI and automation … facing activities with. Identify high‐value AI use cases (e.g., customer success activities, customer support automation, predictive sales, pricing optimization, code assistants, intelligent workflows, delivery optimization). Oversee deployment of AI platforms (GenAI, copilots, automation tools, ML models), ensuring security, scalability, and ethical use. Promote AI adoption in collaboration ...

optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes , helping move systems forward and improve service delivery through better use of technology.You will take ownership of enhancing a web-based transport management system (MTC) , ensuring it is fully optimised … efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability . Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school transport ...

optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes , helping move systems forward and improve service delivery through better use of technology. You will take ownership of enhancing a web-based transport management system (MTC) , ensuring it is fully … optimised, efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability . Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school ...

maintenance sector Promoting small works and maintenance services to a targeted client base Working closely with the operational team to ensure smooth onboarding and service delivery Preparing proposals, attending client meetings, and presenting service offerings Supporting the overall growth strategy of the division Monitoring market trends ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

SuccessFactors payroll system. This role will support key project activities such as testing, system rollout, and training, while also helping to maintain effective payroll service delivery. Key Responsibilities Support the payroll workstream in implementing the SAP SuccessFactors system Assist with user acceptance testing (UAT) and parallel payroll runs Help ...

technical expertise will help drive informed business decisions and improve resident outcomes. Youll be joining a collaborative and motivated team that values high-quality service delivery, innovation and professional development. With a mix of home and office working, this opportunity offers flexibility alongside the chance to work … technical point of contact, providing guidance and insight to senior stakeholders Oversee and support a junior team member, helping to develop capability within the service area Ensure data accuracy and reporting integrity to support strategic decision-making Id love to speak to anyone who has: Experience within housing investment ...

contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects … communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud ...

align and embed technology innovation with business impact to drive rapid growth. Sitting outside legacy business infrastructure and moving away from traditional, service delivery led engineering these individual sits at the intersection of clients, product, and engineering shaping how complex problems are solved, not just building features. This ...

information see supporting documents. Main duties of the job KEY RESPONSIBILITIES Responsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across South Notts PBP services and communities Build and maintain networks through engagement with practice teams … company and job role Job description Job responsibilities Job Responsibilities Responsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across South Notts PBP services and communities. Build and maintain networks through engagement with practice teams ...

150kVA, covering Northampton and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional service, we want to hear from you. Responsibilities As a Mobile Generator Engineer, your key responsibilities will include: Conducting maintenance, servicing, and repairs on generators … optimal performance. Responding to breakdowns and providing timely solutions to minimize downtime. Ensuring compliance with health and safety regulations at all times. Maintaining accurate service records and documentation. Providing excellent customer service and representing the company in a professional manner. Qualifications To be successful in this role ...