1 to 25 of 55 Service Delivery Jobs in the East Midlands

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client … relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main … point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency More ❯

ideally be based from the Nottingham office, however we are happy for you to be based from Leeds or Sheffield offices too. The Technical Service Manager will be a key member of the FM senior leadership team, with a key role in implementing a new service line within … the business and growing this as part of the ambitious FM growth plans. This role will hold full accountability for the service delivery and front facing services at the clients properties across an existing managed portfolio, whilst growing the service organically across the wider business. Your duties … and responsibilities as a Technical Services Manager: Technical Lead Responsibilities: Act as a subject matter expert for all technical service delivery across the managed portfolio including offices, industrial and retail. Providing technical advice and operational support to the FM team and clients. Be responsible for Mechanical & Electrical and More ❯

Service Delivery Manager (DV Security Clearance) The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients … using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to … our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to … our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

IT Service Delivery - Transition Analyst Proud to deliver high quality products and develop a high- quality career. Competitive salary Based in Spalding Monday - Friday, Hybrid working Excellent rewards package including pension, 25 days holiday, life insurance, up to 10% bonus, healthcare Why join us? We're proud to … industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. About the role The Service Delivery - Transition Analyst is responsible for ensuring that new services and projects which are introduced and transitioned into operational service are fully … supported with clear ownership and appropriate support levels agreed. The successful candidate will work closely with delivery teams to ensure smooth transition from delivery into operations and be responsible for the successful handover of business and IT products into support. They will take on accountability for all administration More ❯

processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential … and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of … Industry Trends:Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction. Your main duties will include: Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence. Deputising for the Problem and Major Incident Management More ❯

unique opportunity to join a thriving retail brand as they invest into their core functions, and are seeking to hire for an experienced IT Service Manager to join their Lincoln team. You will own all key areas of the IT Service function, taking responsibility for service transition … and the best quality in delivery of world-class IT services. Client Details Michael Page are proud to be partnered with a national Retail brand as they continue to expand organically having grown into a significant player within their space. With a rich history stretching back over 150 years … build a career, and grow professionally within an environment that is collaborative, people-focused and meritocratic. Description As the successful candidate for the IT Service Manager position, you will be a critical part in the delivery of market-leading technology services across the organisation. You will ensure SLAs More ❯

in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and … carry enhanced van stock to achieve a high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of service delivery excellence for your role, ensuring you deliver the basics right every time and are … part of a team where service is central to good performance. Managing Risk Be aware of operational and regulatory risks that may impede your operations. Report any risks that may impact the business to your line manager. Managing Health & Safety Conduct Risk Assessments and Method Statements, compiling reports in More ❯

in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and … carry enhanced van stock to achieve a high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of service delivery excellence for your role, ensuring you deliver the basics right every time and are … part of a team where service is central to good performance. Managing Risk Be aware of operational and regulatory risks that may impede your operations. Report any risks that may impact the business to your line manager. Managing Health & Safety Conduct Risk Assessments and Method Statements, compiling reports in More ❯

in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and … carry enhanced van stock to achieve a high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of service delivery excellence for your role, ensuring you deliver the basics right every time and are … part of a team where service is central to good performance. Managing Risk Be aware of operational and regulatory risks that may impede your operations. Report any risks that may impact the business to your line manager. Managing Health & Safety Conduct Risk Assessments and Method Statements, compiling reports in More ❯

of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT 3rd service partners/consultants. The role involves having a strong focus on IT security, managing risk, and remaining compliant (CE/DRP/ISO). … event of a crisis. Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk. Manage IT service delivery, ensuring efficient day-to-day IT operations across all locations. Maintain and oversee relationships with third-party IT providers and suppliers. Address … and procure hardware as needed. Participate in relevant training and development activities to enhance skills and effectiveness. Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary. Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions. Administer More ❯

s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it's a position where deep technical expertise meets proactive leadership, where solving … about fixing problems — it's about preventing them. You help maintain processes that keep systems monitored, secure, and efficient. You spot opportunities to improve service delivery and billing alignment. You write documentation that becomes the gold standard for your team. And when knowledge gaps appear, you're there … to mentor others and deliver internal training. You play a key part in ensuring that my client's customers receive exceptional service — meeting SLAs, exceeding expectations, and building long-term trust. Whether you're jumping in to answer a support call, scripting an automation to reduce ticket volume, or More ❯

s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving … about fixing problems — it’s about preventing them. You help maintain processes that keep systems monitored, secure, and efficient. You spot opportunities to improve service delivery and billing alignment. You write documentation that becomes the gold standard for your team. And when knowledge gaps appear, you’re there … to mentor others and deliver internal training. You play a key part in ensuring that my client’s customers receive exceptional service — meeting SLAs, exceeding expectations, and building long-term trust. Whether you're jumping in to answer a support call, scripting an automation to reduce ticket volume, or More ❯

Life on the team Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're … keep our customers thriving. Expect variety, challenge, and the opportunity to make a real differenceevery single day. What you'll do As a Customer Delivery Manager, youll take charge of service delivery for one or more major customers. Youll ensure we meet (and exceed!) performance, quality, and … sharp eye on contractual and financial success. Heres how youll make an impact: Lead, inspire, and support both direct and virtual teams across multiple service lines Build strong relationships with customers, ensuring we're always aligned to their evolving needs Monitor and report on service performance, driving continuous More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Cards NGCB platform team. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. Manage scope of projects from inception to closure. Define, develop and … control project scope and mitigate risks. Ensure project team are delivering to configuration, development, and methodology standards. Develop the release strategy and implement. Ensure delivery processes are efficient and cost effective. Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions … with the development team keeping delivery timelines in mind What Were Looking For Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. Extensive handson and provide technical direction to development teams Strong understanding of SDLC and Architecture. Extensive background in development and delivering complex projects throughout the lifecycle. More ❯

We are recruiting for numerous Security Cleared (Minimum SC) First/Second Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide … technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. More ❯

for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect Integrity Service Excellence The role: Technical Supervisor The purpose of the Technical Supervisor (TS) is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times. Safety is the primary consideration for all operations and … guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract More ❯

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting … and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact … first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential. The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯