17 of 17 Service Delivery Jobs in the East Midlands

Service Delivery Associate Location: Northampton (Hybrid) Salary: £28K-30K As a Service Delivery Associate at Bechtle you will be working within our Shared Delivery Hub. You will be a proactive and customer-focused individual primarily responsible for managing a shared inbox for client inquiries, requests … ensuring that all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly ...

Company description: Service Delivery Manager Traffic Enforcement Job description: Uniting whats next in traffic. Service Delivery Manager Traffic Enforcement At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. … shaping the mobility world for the next generation. We are at the forefront of developing practical answers to these challenges. Join us as a Service Delivery Manager and make it your job to help bring these solutions to life for our customers. With the continued deployment of Traffic ...

Role: Service Desk Manager Location: Northampton Salary: £40,000-£50,000 Type: Full-time, Permanent About Our Client We are delighted to be recruiting for one of the most exciting MSPs in the region. Our client is a Northampton-based, award winning MSP that, in just a couple … with a clear vision and the talent to match. They have built a strong, client-focused culture and are now looking for an experienced Service Desk Manager to join their leadership team and drive the next phase of their growth. The Opportunity Our client is looking for an experienced ...

exciting opportunity to step into a highly visible role where youll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. Youll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service … customer satisfaction, retention, and commercial performance. Youll: - Build and nurture strong, long-term relationships with key client stakeholders - Use data and insight to analyse service performance, identify trends, and drive continuous improvement - Lead service review meetings and present performance and KPI reports - Act as the primary escalation point ...

Fire & Security Engineer (Service Manager Progression) 45,000 - 50,000 + Progression into Service Delivery Manager + Company Car Allowance + Company Benefits Office based, Commutable from Mansfield, Nottingham, Derby, Loughborough and surrounding areas Are you a Fire and Security Engineer looking to fast-track your career … whilst being a part of a highly successful organisation. The family-owned business has been established for over three decades offering a vital of service of fire alarm and security engineering. Bringing on extra service delivery managers is vital to the organisations continued success and growth. ...

Cyber Security Operations Centre, supporting a growing mid-market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. Youll be responsible for the day-to-day effectiveness of the CSOC, the development of a 24/7 analyst … senior escalation point, providing calm, informed leadership during incidents and out-of-hours situations. What you will be doing: Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. ...

governing IT security policies, standards, and compliance frameworks across the organisation. This role ensures that security controls are embedded into IT architecture and delivery, while maintaining alignment with regulatory requirements and organisational risk appetite. Operating as part of a central (horizontal) IT Security function, this role works closely with … Architecture, Delivery, and Service teams; providing oversight, assurance, and governance rather than hands-on operational security execution. This role is governance-led rather than operational, focusing on defining what good looks like and ensuring it is consistently applied. The Cyber Security Risk & Assurance Lead provides oversight and assurance ...

Project Manager East Midlands | Hybrid Working | 1 Day Per Week Onsite A growing healthcare technology organisation is seeking a Project Manager to join its delivery team and help implement innovative digital solutions that improve how healthcare organisations operate. This is an opportunity to play a meaningful role in projects … joining a small, close-knit team where everyone has visibility, influence and ownership. The successful candidate will have the opportunity to shape delivery approaches, contribute ideas and work directly with senior leaders in a collaborative, high-trust environment. The Role You will lead the delivery and implementation ...

functions and technology, translating strategic goals and operational priorities into outcome-focused, technology roadmaps. You will evaluate options, build robust business cases, and oversee delivery and ongoing guidance through internal teams and external partnersprioritising standard solutions before considering customisation. You will own data-led resolutions, process standardisation … recommendations with clear benefits, success measures and return on value Maintain a technology roadmap and outcome-focused backlog, aligned to business priorities and delivery capacity Manage priorities and stakeholder expectations, overseeing delivery through to high-quality user acceptance testing and formal sign-off Oversee application lifecycle management, including ...

strategic technology partnerships This role is responsible for developing and delivering category strategies, sourcing activities and supplier management arrangements that support the organisations delivery of safe, effective, resilient and value-for-money NHS funded services Key areas of Responsibility: Lead the development and delivery of digital and data … category strategies aligned to organisational priorities and NHS service delivery requirements Deliver complex, high-value procurement exercises in line with public procurement principles Ensure commercial arrangements support clinical safety, data security, and service continuity Support major digital transformation programmes including EPR, cloud, infrastructure, interoperability, cyber security, data ...

customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across … Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS////////Stop customers leaving. Build stronger relationships. Drive growth. At Apogee, we believe winning … help us strengthen customer relationships, reduce customer churn and identify growth opportunities within our existing customer base. This is not a traditional customer service role. You will be speaking with customers every day, understanding their challenges, resolving concerns, identifying opportunities and ensuring they continue to see value in partnering ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager ...

accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery.This will be a hybrid position, with the expectation of at least … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience ...

accounts and devices as well as the fulfilment and accurate asset management of end-user IT equipment. You will be an advocate for continuous service improvement, identifying areas for improvement to optimise, automate and enhance service delivery.This will be a hybrid position, with the expectation of at least … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Experience: Ability to effectively prioritise and execute tasks in a fast-paced setting. Excellent communication and problem-solving skills Experience ...

with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. If you possess a combination of the following then LETS TALK! * Proven experience in IT support, service desk, or desktop support roles … troubleshooting and diagnostic skills. * Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. * Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. * Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. ...

dedicated sales role, focused solely on opening doors, winning new business, and building long-term client partnerships. You'll be supported by an experienced delivery team, allowing you to focus on what you do best; generating revenue and growing market share. The successful candidate can be based … social media and LinkedIn presence to promote personal and professional brand. Positioning Acorn by Synergie as a recruitment partner of choice. Working closely with delivery teams to ensure a seamless handover and high-quality service delivery. Requirements Proven success in new business sales within recruitment or B2B sales ...