Service Desk Analyst Contracts in Scotland

Service Desk Analyst
UK > Scotland

The median Service Desk Analyst daily rate in Scotland is £175 according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 115 127 124
Rank change year-on-year +12 -3 +7
Contract jobs requiring a Service Desk Analyst 14 39 52
As % of all contract jobs advertised in Scotland 0.64% 1.38% 1.47%
As % of the Job Titles category 0.68% 1.45% 1.53%
Number of daily rates quoted 10 26 43
10th Percentile £135 £116 £111
25th Percentile £141 £126 £135
Median daily rate (50th Percentile) £175 £155 £160
Median % change year-on-year +12.90% -3.13% +33.33%
75th Percentile £179 £173 £180
90th Percentile £227 £174 £224
UK median daily rate £175 £180 £160
% change year-on-year -2.51% +12.19% +33.33%
Number of hourly rates quoted 0 3 0
Median hourly rate - £14.50 -
UK median hourly rate £15.50 £15.50 £14.50
% change year-on-year - +6.90% +7.41%

All Contract IT Job Vacancies
Scotland

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Scotland with a recognized job title 2,071 2,688 3,388
% of contract IT jobs with a recognized job title 94.57% 95.32% 95.92%
Number of daily rates quoted 1,253 1,924 2,411
10th Percentile £201 £230 £213
25th Percentile £363 £400 £380
Median daily rate (50th Percentile) £475 £475 £460
Median % change year-on-year - +3.26% +8.24%
75th Percentile £586 £555 £550
90th Percentile £659 £650 £623
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 115 44 52
10th Percentile £12.33 £12.86 £14.65
25th Percentile £16.13 £15.93 £17.50
Median hourly rate £24.29 £22.13 £26.85
Median % change year-on-year +9.79% -17.60% -28.40%
75th Percentile £60.00 £58.82 £48.19
90th Percentile £66.00 £67.22 £54.25
UK median hourly rate £36.50 £45.00 £23.50
% change year-on-year -18.89% +91.49% +4.44%

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in Scotland.

Daily rate trend for Service Desk Analyst in Scotland

Service Desk Analyst
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing Service Desk Analyst in Scotland over the 6 months to 3 May 2024.

Daily rate histogram for Service Desk Analyst in Scotland

Service Desk Analyst
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in Scotland.

Hourly rate trend for Service Desk Analyst in Scotland

Service Desk Analyst
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Edinburgh +25 5 £175 +12.90% 1
Glasgow +3 4 £175 +34.62% 1
West Lothian -3 2 £158 +31.25%
Aberdeen - 1 - -
Midlothian - 1 - -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Scotland

For the 6 months to 3 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region featuring Service Desk Analyst in the job title.

1 9 (64.29%) Social Skills
2 6 (42.86%) Microsoft 365
2 6 (42.86%) Public Sector
2 6 (42.86%) Microsoft
3 5 (35.71%) Active Directory
3 5 (35.71%) ITIL
3 5 (35.71%) Customer Service
4 4 (28.57%) Problem-Solving
4 4 (28.57%) Analytical Skills
4 4 (28.57%) Incident Management
4 4 (28.57%) ITSM
4 4 (28.57%) Apple iOS
5 3 (21.43%) Android
5 3 (21.43%) Windows
5 3 (21.43%) BitLocker
5 3 (21.43%) Windows 10
5 3 (21.43%) Disclosure Scotland
5 3 (21.43%) Organisational Skills
6 2 (14.29%) Microsoft Intune
6 2 (14.29%) Service Management
6 2 (14.29%) Azure
6 2 (14.29%) Mitel
7 1 (7.14%) Asset Management
7 1 (7.14%) Information Management
7 1 (7.14%) Knowledge Management
7 1 (7.14%) Microsoft PowerPoint
7 1 (7.14%) Degree
7 1 (7.14%) Problem Management
7 1 (7.14%) Time Management
7 1 (7.14%) SC Cleared

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) Microsoft Exchange
Applications
1 1 (7.14%) Microsoft Excel
1 1 (7.14%) Microsoft Office
1 1 (7.14%) Microsoft PowerPoint
Cloud Services
1 6 (42.86%) Microsoft 365
2 2 (14.29%) Azure
3 1 (7.14%) Entra ID
3 1 (7.14%) OneDrive
Communications & Networking
1 1 (7.14%) Internet
1 1 (7.14%) Remote Desktop
General
1 9 (64.29%) Social Skills
2 6 (42.86%) Public Sector
3 4 (28.57%) Analytical Skills
4 3 (21.43%) Organisational Skills
5 1 (7.14%) Finance
5 1 (7.14%) Financial Institution
5 1 (7.14%) Manufacturing
5 1 (7.14%) Pharmaceutical
Miscellaneous
1 1 (7.14%) Biopharmaceutical
1 1 (7.14%) Blackberry
1 1 (7.14%) Driving Licence
1 1 (7.14%) Hedge funds
1 1 (7.14%) iPad
1 1 (7.14%) iPhone
1 1 (7.14%) Product Ownership
1 1 (7.14%) Renewable Energy
1 1 (7.14%) Self-Motivation
Operating Systems
1 4 (28.57%) Apple iOS
2 3 (21.43%) Android
2 3 (21.43%) Windows
2 3 (21.43%) Windows 10
Processes & Methodologies
1 5 (35.71%) Customer Service
1 5 (35.71%) ITIL
2 4 (28.57%) Incident Management
2 4 (28.57%) ITSM
2 4 (28.57%) Problem-Solving
3 2 (14.29%) Service Management
4 1 (7.14%) Asset Management
4 1 (7.14%) Break/Fix
4 1 (7.14%) Continuous Improvement
4 1 (7.14%) CRM
4 1 (7.14%) Information Management
4 1 (7.14%) IT Asset Management
4 1 (7.14%) Knowledge Management
4 1 (7.14%) Mentoring
4 1 (7.14%) PRINCE2
4 1 (7.14%) Problem Management
4 1 (7.14%) Service Delivery
4 1 (7.14%) Time Management
4 1 (7.14%) User Experience
4 1 (7.14%) User Research
Qualifications
1 1 (7.14%) Degree
1 1 (7.14%) MCP
1 1 (7.14%) SC Cleared
1 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 3 (21.43%) Disclosure Scotland
2 1 (7.14%) SLA
System Software
1 5 (35.71%) Active Directory
2 3 (21.43%) BitLocker
Systems Management
1 2 (14.29%) Microsoft Intune
Vendors
1 6 (42.86%) Microsoft
2 2 (14.29%) Mitel
3 1 (7.14%) Apple
3 1 (7.14%) Equitrac
3 1 (7.14%) ServiceNow