Period
to 25 November 2017

The median contractor rate for a Service Desk Analyst was £110 per day in advertised job vacancies in Scotland during the 6 months to 25 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
UK > Scotland
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 163 171 180
Rank change year-on-year +8 +9 -17
Contract jobs requiring a Service Desk Analyst 17 13 26
As % of all contract IT jobs advertised in Scotland 0.34% 0.30% 0.42%
As % of the Job Titles category 0.36% 0.32% 0.44%
Number of daily rates quoted 9 7 8
Scotland median daily rate £110 £110 £121
Median daily rate % change year-on-year - -9.28% +5.43%
10th Percentile £90 £93 £97
90th Percentile £128 £132 £191
UK median daily rate £135 £130 £130
% change year-on-year +3.85% - -13.33%
Number of hourly rates quoted 4 0 8
Scotland median hourly rate £19.75 - £9.50
10th Percentile £16.50 - £8.43
90th Percentile £24.63 - £17.68
UK median hourly rate £13.01 £12.50 £13.50
% change year-on-year +4.06% -7.41% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Scotland. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Scotland
Contract vacancies in Scotland with a recognized job title 4775 4069 5859
% of contract IT jobs with a recognized job title 95.42% 94.74% 94.64%
Number of daily rates quoted 2727 2388 3040
Scotland median daily rate £388 £355 £365
Median daily rate % change year-on-year +9.15% -2.74% -2.67%
10th Percentile £225 £225 £225
90th Percentile £534 £488 £500
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 138 120 123
Scotland median hourly rate £20.21 £16.16 £21.50
Median hourly rate % change year-on-year +25.08% -24.85% +22.86%
10th Percentile £11.22 £10.00 £10.00
90th Percentile £45.15 £43.08 £49.92
UK median hourly rate £18.70 £18.00 £18.05
% change year-on-year +3.86% -0.28% +9.39%

Service Desk Analyst
Job Vacancy Trend in Scotland

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Desk Analyst in Scotland

Service Desk Analyst
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Scotland.

Contractor daily rate trend for Service Desk Analyst in Scotland

Service Desk Analyst
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Scotland.

Contractor hourly rate trend for Service Desk Analyst in Scotland

Service Desk Analyst
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Scotland region over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow -10 7 £131 +34.62% 1
Inverclyde - 3 - -
Edinburgh -19 2 £114 -2.15%
South Lanarkshire -4 1 £100 -25.93%
Highlands - 1 £115 -
South Ayrshire - 1 £110 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 25 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region featuring Service Desk Analyst in the job title.

1 10 (58.82%) Microsoft
2 9 (52.94%) Active Directory
3 8 (47.06%) Windows
4 7 (41.18%) ITIL
5 5 (29.41%) Microsoft Office
6 4 (23.53%) DHCP
6 4 (23.53%) DNS
6 4 (23.53%) Incident Management
7 3 (17.65%) Validation
7 3 (17.65%) SLA
7 3 (17.65%) Microsoft Certification
7 3 (17.65%) Analytical Skills
7 3 (17.65%) Windows 7
8 2 (11.76%) Office 365
8 2 (11.76%) Windows 8
8 2 (11.76%) Exchange Server 2013
8 2 (11.76%) BitLocker
8 2 (11.76%) Blackberry
8 2 (11.76%) TCP/IP
8 2 (11.76%) MS Visio
8 2 (11.76%) MS Exchange
8 2 (11.76%) Android
8 2 (11.76%) iPhone
8 2 (11.76%) Mitel
8 2 (11.76%) MCDST
8 2 (11.76%) PDA
9 1 (5.88%) Service Delivery
9 1 (5.88%) ITSM
9 1 (5.88%) Windows Server 2008
9 1 (5.88%) VMware

Service Desk Analyst Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) Exchange Server 2013
1 2 (11.76%) MS Exchange
2 1 (5.88%) Blackberry Enterprise Server
2 1 (5.88%) IBM Notes
Applications
1 5 (29.41%) Microsoft Office
2 2 (11.76%) MS Visio
Cloud Services
1 2 (11.76%) Office 365
2 1 (5.88%) Microsoft Azure
Communications & Networking
1 4 (23.53%) DHCP
1 4 (23.53%) DNS
2 2 (11.76%) TCP/IP
Miscellaneous
1 3 (17.65%) Analytical Skills
2 2 (11.76%) Blackberry
2 2 (11.76%) iPhone
2 2 (11.76%) PDA
Operating Systems
1 8 (47.06%) Windows
2 3 (17.65%) Windows 7
3 2 (11.76%) Android
3 2 (11.76%) Windows 8
4 1 (5.88%) Windows Server 2008
4 1 (5.88%) Windows XP
Processes & Methodologies
1 7 (41.18%) ITIL
2 4 (23.53%) Incident Management
3 3 (17.65%) Validation
4 1 (5.88%) Active Listening
4 1 (5.88%) Identity Access Management
4 1 (5.88%) ITSM
4 1 (5.88%) Service Delivery
Qualifications
1 3 (17.65%) Microsoft Certification
2 2 (11.76%) MCDST
3 1 (5.88%) CISSP
3 1 (5.88%) DBS Check
3 1 (5.88%) ITIL Certification
3 1 (5.88%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 9 (52.94%) Active Directory
2 2 (11.76%) BitLocker
Vendors
1 10 (58.82%) Microsoft
2 2 (11.76%) Mitel
3 1 (5.88%) Lotus
3 1 (5.88%) VMware