Period
to 10 December 2018

The following table provides summary statistics for contract job vacancies advertised in Kent with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 10 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
South East > Kent
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 39 52 50
Rank change year-on-year +13 -2 +7
Contract jobs citing Service Delivery 18 10 5
As % of all contract IT jobs advertised in Kent 4.49% 1.86% 1.03%
As % of the Processes & Methodologies category 5.22% 2.31% 1.24%
Number of daily rates quoted 11 6 5
Kent median daily rate £395 £438 £260
Median daily rate % change year-on-year -9.71% +68.27% -38.82%
South East median daily rate £412 £425 £416
% change year-on-year -3.06% +2.29% +6.54%
Number of hourly rates quoted 2 4 0
Kent median hourly rate £15.19 £25.69 -
Median hourly rate % change year-on-year -40.87% - -
South East median hourly rate £15.19 £18.00 £14.50
% change year-on-year -15.61% +24.14% -9.38%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Kent with a requirement for process or methodology skills.

All Process and Methodology Skills
Kent
Contract vacancies with a requirement for process or methodology skills 345 433 404
As % of all contract IT jobs advertised in Kent 86.03% 80.48% 83.30%
Number of daily rates quoted 212 327 284
Kent median daily rate £400 £350 £350
Median daily rate % change year-on-year +14.29% - +3.70%
10th Percentile £181 £215 £193
90th Percentile £600 £625 £550
South East median daily rate £438 £425 £400
% change year-on-year +3.00% +6.25% +1.91%
Number of hourly rates quoted 20 7 5
Kent median hourly rate £35.00 £25.69 £14.00
Median hourly rate % change year-on-year +36.24% +83.50% -28.21%
10th Percentile £11.24 £25.30 £9.61
90th Percentile £42.50 £46.00 £21.95
South East median hourly rate £25.12 £23.00 £24.23
% change year-on-year +9.22% -5.06% -3.10%

Service Delivery
Job Vacancy Trend in Kent

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for Service Delivery in Kent

Service Delivery
Contractor Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in Kent.

Contractor daily rate trend for Service Delivery in Kent

Service Delivery
Contractor Daily Rate Histogram in Kent

The daily rate distribution of IT jobs citing Service Delivery in Kent over the 6 months to 10 December 2018.

Contractor daily rate histogram for Service Delivery in Kent

Service Delivery
Contractor Hourly Rate Trend in Kent

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in Kent.

Contractor hourly rate trend for Service Delivery in Kent

Service Delivery
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Kent region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone - 6 £105 - 4
Sevenoaks - 2 - -
West Malling - 1 £395 -
Folkestone - 1 - -
Service Delivery
South East

For the 6 months to 10 December 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Kent region with a requirement for Service Delivery.

1 12 (66.67%) Windows
2 9 (50.00%) Active Directory
2 9 (50.00%) Windows 7
3 7 (38.89%) Office 365
3 7 (38.89%) Microsoft
4 6 (33.33%) Service Management
4 6 (33.33%) HP
4 6 (33.33%) Video Conferencing
4 6 (33.33%) Canon
4 6 (33.33%) Xerox
4 6 (33.33%) Virtual Team Management
4 6 (33.33%) Virtual Team
5 5 (27.78%) Project Management
5 5 (27.78%) ITIL
5 5 (27.78%) SLA
5 5 (27.78%) ITSM
6 4 (22.22%) Migration
6 4 (22.22%) LAN
6 4 (22.22%) WAN
6 4 (22.22%) Microsoft Office
6 4 (22.22%) MCSA
6 4 (22.22%) Microsoft Certification
6 4 (22.22%) Apple
6 4 (22.22%) Data Centre
6 4 (22.22%) Stakeholder Engagement
6 4 (22.22%) Remote Desktop
6 4 (22.22%) Analytical Skills
6 4 (22.22%) Problem-Solving
7 3 (16.67%) Infrastructure Engineering
7 3 (16.67%) SharePoint 2013

Service Delivery
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (16.67%) SharePoint
1 3 (16.67%) SharePoint 2010
1 3 (16.67%) SharePoint 2013
Applications
1 4 (22.22%) Microsoft Office
Cloud Services
1 7 (38.89%) Office 365
2 1 (5.56%) Microsoft Azure
Communications & Networking
1 4 (22.22%) LAN
1 4 (22.22%) Remote Desktop
1 4 (22.22%) WAN
2 1 (5.56%) Wireless
General
1 1 (5.56%) Finance
Job Titles
1 4 (22.22%) Desktop Engineer
1 4 (22.22%) Desktop Support
1 4 (22.22%) Desktop Support Engineer
1 4 (22.22%) Project Manager
1 4 (22.22%) Support Engineer
2 3 (16.67%) Head of Delivery
2 3 (16.67%) Head of Service Delivery
2 3 (16.67%) Infrastructure Engineer
2 3 (16.67%) IT Manager
2 3 (16.67%) IT Project Manager
2 3 (16.67%) Service Manager
3 2 (11.11%) Delivery Manager
3 2 (11.11%) Services Delivery Manager
4 1 (5.56%) Chief Information Officer
4 1 (5.56%) Head of IT
4 1 (5.56%) Implementation Manager
4 1 (5.56%) Implementation Project Manager
4 1 (5.56%) NHS Project Manager
4 1 (5.56%) Project Engineer
4 1 (5.56%) Service Desk Manager
Miscellaneous
1 6 (33.33%) Video Conferencing
1 6 (33.33%) Virtual Team
2 4 (22.22%) Analytical Skills
2 4 (22.22%) Data Centre
3 3 (16.67%) Fat Client
3 3 (16.67%) Thin Client
4 2 (11.11%) Self-Motivation
5 1 (5.56%) NHS
Operating Systems
1 12 (66.67%) Windows
2 9 (50.00%) Windows 7
3 3 (16.67%) Windows 10
4 2 (11.11%) Windows Server
Processes & Methodologies
1 6 (33.33%) Service Management
1 6 (33.33%) Virtual Team Management
2 5 (27.78%) ITIL
2 5 (27.78%) ITSM
2 5 (27.78%) Project Management
3 4 (22.22%) Migration
3 4 (22.22%) Problem-Solving
3 4 (22.22%) Stakeholder Engagement
4 3 (16.67%) Customer Requirements
4 3 (16.67%) Infrastructure Engineering
5 2 (11.11%) Infrastructure Management
5 2 (11.11%) IT Strategy
6 1 (5.56%) Performance Metrics
6 1 (5.56%) Service Delivery Management
Qualifications
1 4 (22.22%) MCSA
1 4 (22.22%) Microsoft Certification
2 3 (16.67%) Security Cleared
3 1 (5.56%) DV Cleared
Quality Assurance & Compliance
1 5 (27.78%) SLA
System Software
1 9 (50.00%) Active Directory
2 3 (16.67%) VMware Infrastructure
Vendors
1 7 (38.89%) Microsoft
2 6 (33.33%) Canon
2 6 (33.33%) HP
2 6 (33.33%) Xerox
3 4 (22.22%) Apple
4 3 (16.67%) Citrix
4 3 (16.67%) Infoflex
4 3 (16.67%) VMware
5 1 (5.56%) Cisco