Period
to 25 September 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South East
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 111 83 86
Rank change year-on-year -28 +3 -2
Contract jobs citing Service Delivery 380 438 439
As % of all contract IT jobs advertised in the South East 2.30% 2.68% 2.56%
As % of the Processes & Methodologies category 2.68% 3.19% 3.05%
Number of daily rates quoted 210 290 285
South East median daily rate £418 £425 £413
Median daily rate % change year-on-year -1.76% +3.03% +10.00%
10th Percentile £220 £220 £255
90th Percentile £550 £550 £545
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 16 18 18
South East median hourly rate £14.00 £21.26 £23.00
Median hourly rate % change year-on-year -34.15% -7.57% -14.81%
10th Percentile £9.62 £12.95 £12.70
90th Percentile £21.50 £28.33 £54.88
England median hourly rate £16.00 £17.00 £21.00
% change year-on-year -5.88% -19.05% +23.53%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,186 13,750 14,386
As % of all contract IT jobs advertised in the South East 85.89% 84.27% 83.83%
Number of daily rates quoted 8,532 8,200 8,793
South East median daily rate £433 £415 £400
Median daily rate % change year-on-year +4.22% +3.75% +3.23%
10th Percentile £279 £258 £255
90th Percentile £588 £570 £550
England median daily rate £468 £450 £425
% change year-on-year +3.89% +5.88% +3.03%
Number of hourly rates quoted 512 469 559
South East median hourly rate £26.00 £20.50 £22.50
Median hourly rate % change year-on-year +26.83% -8.89% -1.45%
10th Percentile £11.25 £11.25 £11.54
90th Percentile £51.00 £50.00 £50.00
England median hourly rate £21.00 £23.25 £22.85
% change year-on-year -9.68% +1.77% +4.05%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South East.

Contractor daily rate trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 25 September 2018.

Contractor daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South East.

Contractor hourly rate trend for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 25 September 2018.

Contractor hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -9 176 £414 - 28
Berkshire -7 85 £388 -13.89% 16
Hampshire -28 85 £400 - 23
Surrey -26 65 £455 -0.55% 11
Buckinghamshire +4 62 £415 +3.63% 7
Oxfordshire +6 29 £438 +30.60% 5
West Sussex -16 26 £418 +4.38% 8
Kent +7 11 £525 +46.85% 6
East Sussex +4 10 £450 +12.50% 5
Middlesex +5 3 £478 +0.53%
Service Delivery
England

For the 6 months to 25 September 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Service Delivery.

1 150 (39.47%) ITIL
2 112 (29.47%) Service Management
3 85 (22.37%) Security Cleared
4 75 (19.74%) Project Management
5 72 (18.95%) Finance
5 72 (18.95%) Windows
6 71 (18.68%) Microsoft
7 68 (17.89%) Agile Software Development
8 58 (15.26%) SC Cleared
9 55 (14.47%) Problem-Solving
10 46 (12.11%) SLA
11 45 (11.84%) Analytical Skills
12 44 (11.58%) Stakeholder Management
13 43 (11.32%) VMware
14 40 (10.53%) Telecoms
14 40 (10.53%) Change Management
14 40 (10.53%) Oracle
14 40 (10.53%) Data Centre
15 39 (10.26%) Unix
16 36 (9.47%) SQL Server
16 36 (9.47%) Active Directory
16 36 (9.47%) DV Cleared
17 35 (9.21%) Scrum
18 34 (8.95%) SAP
18 34 (8.95%) ITIL V3
19 32 (8.42%) Service Delivery Management
20 31 (8.16%) Self-Motivation
21 30 (7.89%) Cisco
22 29 (7.63%) SQL
23 28 (7.37%) Linux

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.26%) SharePoint
2 14 (3.68%) IIS
3 7 (1.84%) SharePoint 2010
3 7 (1.84%) SharePoint 2013
3 7 (1.84%) SharePoint Server
4 6 (1.58%) MS Exchange
5 5 (1.32%) CMS
6 4 (1.05%) Apache Spark
6 4 (1.05%) Elasticsearch
7 3 (0.79%) Apache Solr
7 3 (0.79%) Oracle SOA Suite
8 2 (0.53%) Appian
8 2 (0.53%) Confluence
8 2 (0.53%) JBoss
8 2 (0.53%) WebLogic
8 2 (0.53%) WildFly
9 1 (0.26%) Apache
9 1 (0.26%) ArcGIS
9 1 (0.26%) Jupyter
9 1 (0.26%) Oracle Service Bus
Applications
1 24 (6.32%) Microsoft Office
2 19 (5.00%) Microsoft Excel
3 6 (1.58%) Microsoft PowerPoint
3 6 (1.58%) MS Visio
4 4 (1.05%) Microsoft Project
Business Applications
1 6 (1.58%) SAP HR
2 4 (1.05%) SAP ERP
3 3 (0.79%) Global One
3 3 (0.79%) SAP CO
3 3 (0.79%) SAP FI
3 3 (0.79%) SAP FI/CO
3 3 (0.79%) SAP MM
4 2 (0.53%) Oracle Applications
4 2 (0.53%) Oracle EBS
4 2 (0.53%) Oracle EBS R12
4 2 (0.53%) Remedy ITSM
5 1 (0.26%) Dynamics CRM
5 1 (0.26%) Oracle ERP
5 1 (0.26%) Oracle Retail
5 1 (0.26%) SAP HCM
5 1 (0.26%) SAP Oil and Gas
Cloud Services
1 11 (2.89%) Amazon AWS
1 11 (2.89%) SaaS
2 8 (2.11%) Microsoft Azure
3 4 (1.05%) Salesforce Service Cloud
4 3 (0.79%) SuccessFactors
5 2 (0.53%) Cloud Computing
5 2 (0.53%) IaaS
5 2 (0.53%) Lucidchart
5 2 (0.53%) Salesforce Sales Cloud
6 1 (0.26%) Boomi
6 1 (0.26%) Dynamics 365
6 1 (0.26%) Office 365
Communications & Networking
1 28 (7.37%) LAN
2 25 (6.58%) WAN
3 24 (6.32%) SAN
4 22 (5.79%) Firewall
5 11 (2.89%) Wireless
6 10 (2.63%) Radio Access Network
7 8 (2.11%) DNS
8 7 (1.84%) VPN
9 5 (1.32%) TCP/IP
10 4 (1.05%) Broadband
10 4 (1.05%) DHCP
10 4 (1.05%) Ethernet
10 4 (1.05%) VoIP
11 3 (0.79%) Cisco IOS
11 3 (0.79%) HTTP
11 3 (0.79%) ISDN
11 3 (0.79%) MPLS
11 3 (0.79%) MVNO
11 3 (0.79%) NAS
11 3 (0.79%) Network Security
Database & Business Intelligence
1 36 (9.47%) SQL Server
2 22 (5.79%) Oracle Database
3 12 (3.16%) SQL Server 2012
4 8 (2.11%) NoSQL
5 6 (1.58%) Data Warehouse
5 6 (1.58%) Oracle Reports
5 6 (1.58%) Power BI
6 5 (1.32%) SAP BW
7 4 (1.05%) BusinessObjects
8 3 (0.79%) Apache Cassandra
8 3 (0.79%) BusinessObjects Web Intelligence
8 3 (0.79%) Data Lake
8 3 (0.79%) MongoDB
8 3 (0.79%) MS Access
8 3 (0.79%) MySQL
8 3 (0.79%) Neo4j
8 3 (0.79%) Oracle Database 12c
8 3 (0.79%) Qlik Sense
8 3 (0.79%) Redis
9 2 (0.53%) Oracle ODI
Development Applications
1 6 (1.58%) JIRA
2 5 (1.32%) Oracle Forms
3 2 (0.53%) ProC
3 2 (0.53%) Toad
4 1 (0.26%) Eclipse
4 1 (0.26%) MSI
4 1 (0.26%) MSTest
4 1 (0.26%) Oracle APEX
General
1 72 (18.95%) Finance
2 40 (10.53%) Telecoms
3 20 (5.26%) Legal
4 12 (3.16%) Retail
5 10 (2.63%) Marketing
6 8 (2.11%) Banking
7 6 (1.58%) Publishing
8 5 (1.32%) Automotive
8 5 (1.32%) Mandarin Language
9 4 (1.05%) Billing
9 4 (1.05%) Manufacturing
10 3 (0.79%) German Language
11 2 (0.53%) Advertising
11 2 (0.53%) Back Office
11 2 (0.53%) Electronics
11 2 (0.53%) Pharmaceutical
12 1 (0.26%) Investment Banking
12 1 (0.26%) Law
Job Titles
1 71 (18.68%) Service Manager
2 49 (12.89%) Delivery Manager
3 46 (12.11%) Services Delivery Manager
4 36 (9.47%) Analyst
5 29 (7.63%) Project Manager
6 28 (7.37%) Developer
7 18 (4.74%) IT Manager
7 18 (4.74%) Transition Manager
8 17 (4.47%) Service Transition Manager
9 15 (3.95%) Security Manager
10 13 (3.42%) Senior Manager
10 13 (3.42%) Support Engineer
11 12 (3.16%) Telecoms Manager
11 12 (3.16%) Vendor Manager
12 10 (2.63%) 1st Line Engineer
12 10 (2.63%) Administrator
12 10 (2.63%) Applications Support
12 10 (2.63%) Architect
12 10 (2.63%) Business Analyst
12 10 (2.63%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 24 (6.32%) Web Services
2 12 (3.16%) Kafka
2 12 (3.16%) XML
3 10 (2.63%) Spring
3 10 (2.63%) Spring Boot
4 9 (2.37%) HTML
5 8 (2.11%) jQuery
6 7 (1.84%) Node.js
6 7 (1.84%) Web Services Management
7 6 (1.58%) Middleware
8 5 (1.32%) .NET
8 5 (1.32%) CSS
8 5 (1.32%) XSLT
9 4 (1.05%) .NET Framework
9 4 (1.05%) AngularJS
9 4 (1.05%) HTML5
9 4 (1.05%) JSON
9 4 (1.05%) Natural Language Processing
10 3 (0.79%) Protocol Buffers
10 3 (0.79%) SignalR
Miscellaneous
1 45 (11.84%) Analytical Skills
2 40 (10.53%) Data Centre
3 31 (8.16%) Self-Motivation
4 25 (6.58%) Management Information System
5 11 (2.89%) Fat Client
5 11 (2.89%) Thin Client
6 10 (2.63%) Driving Licence
6 10 (2.63%) Enterprise Software
6 10 (2.63%) User Experience
7 9 (2.37%) Private Cloud
8 8 (2.11%) CMDB
9 6 (1.58%) Client/Server
9 6 (1.58%) Cyberthreat
9 6 (1.58%) Data Structures
9 6 (1.58%) HP Storage
10 4 (1.05%) Video Conferencing
10 4 (1.05%) Virtual Team
11 3 (0.79%) Handset
11 3 (0.79%) NHS
11 3 (0.79%) Smartphone
Operating Systems
1 72 (18.95%) Windows
2 39 (10.26%) Unix
3 28 (7.37%) Linux
4 25 (6.58%) Windows Server 2012
5 24 (6.32%) Windows Server
6 16 (4.21%) Solaris
7 14 (3.68%) Windows 7
8 11 (2.89%) Windows Server 2008
9 8 (2.11%) Windows 10
10 5 (1.32%) Android
11 4 (1.05%) AIX
11 4 (1.05%) Red Hat Enterprise Linux
11 4 (1.05%) Windows NT
12 3 (0.79%) Ubuntu
13 2 (0.53%) Oracle Linux
13 2 (0.53%) SUSE
13 2 (0.53%) Windows Vista
13 2 (0.53%) Windows XP
14 1 (0.26%) Windows 8
14 1 (0.26%) Windows Embedded Compact
Processes & Methodologies
1 150 (39.47%) ITIL
2 112 (29.47%) Service Management
3 75 (19.74%) Project Management
4 68 (17.89%) Agile Software Development
5 55 (14.47%) Problem-Solving
6 44 (11.58%) Stakeholder Management
7 40 (10.53%) Change Management
8 35 (9.21%) Scrum
9 34 (8.95%) ITIL V3
10 32 (8.42%) Service Delivery Management
11 26 (6.84%) DevOps
11 26 (6.84%) Process Improvement
12 25 (6.58%) ITSM
13 24 (6.32%) Mentoring
14 22 (5.79%) Decision-Making
14 22 (5.79%) Information Security
15 21 (5.53%) Problem Management
15 21 (5.53%) Service Design
16 18 (4.74%) User Stories
17 17 (4.47%) Coaching
Programming Languages
1 29 (7.63%) SQL
2 26 (6.84%) Java
3 10 (2.63%) JavaScript
4 9 (2.37%) PL/SQL
5 6 (1.58%) ABAP
6 5 (1.32%) C
6 5 (1.32%) C#
7 4 (1.05%) Perl
8 3 (0.79%) Java 8
8 3 (0.79%) PowerShell
8 3 (0.79%) TypeScript
9 2 (0.53%) Python
9 2 (0.53%) Shell Script
10 1 (0.26%) SAPscript
10 1 (0.26%) T-SQL
10 1 (0.26%) VBA
10 1 (0.26%) XQuery
Qualifications
1 85 (22.37%) Security Cleared
2 58 (15.26%) SC Cleared
3 36 (9.47%) DV Cleared
4 27 (7.11%) Degree
5 23 (6.05%) ITIL Certification
6 11 (2.89%) CISM
6 11 (2.89%) CISSP
7 10 (2.63%) Microsoft Certification
8 9 (2.37%) CISMP
9 8 (2.11%) Master's Degree
9 8 (2.11%) MCITP
10 5 (1.32%) Cisco Certification
10 5 (1.32%) MCDBA
10 5 (1.32%) PRINCE2 Certification
11 4 (1.05%) JNCIS
12 3 (0.79%) JNCIA
12 3 (0.79%) JNCIE
12 3 (0.79%) JNCIP
12 3 (0.79%) PRINCE2 Practitioner
13 2 (0.53%) CEH
Quality Assurance & Compliance
1 46 (12.11%) SLA
2 11 (2.89%) GDPR
2 11 (2.89%) PMO
2 11 (2.89%) QA
3 6 (1.58%) ISO/IEC 27001
4 5 (1.32%) ISO/IEC 19770
4 5 (1.32%) Sarbanes-Oxley
5 1 (0.26%) GxP
5 1 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 36 (9.47%) Active Directory
2 27 (7.11%) VMware Infrastructure
3 12 (3.16%) VMware ESXi
4 4 (1.05%) Docker
5 3 (0.79%) VMware Workstation
6 2 (0.53%) Active Directory Lightweight Directory Services
6 2 (0.53%) NFS
6 2 (0.53%) Terminal Server
6 2 (0.53%) Veritas File System
6 2 (0.53%) VMware Server
7 1 (0.26%) GPFS
7 1 (0.26%) Oracle RAC
7 1 (0.26%) Veritas Cluster Server
Systems Management
1 21 (5.53%) SCCM
2 14 (3.68%) vCenter Server
3 12 (3.16%) Kubernetes
4 6 (1.58%) SCOM
5 4 (1.05%) Single Sign-On
6 3 (0.79%) Ansible
6 3 (0.79%) EMC NetWorker
7 2 (0.53%) Data Guard
7 2 (0.53%) Microsoft Intune
7 2 (0.53%) Nagios
7 2 (0.53%) NetBackup
7 2 (0.53%) Oracle Enterprise Manager
7 2 (0.53%) Oracle ZFS
8 1 (0.26%) Amdocs OSS
8 1 (0.26%) Kibana
8 1 (0.26%) logstash
8 1 (0.26%) McAfee ePO
8 1 (0.26%) MOM
8 1 (0.26%) Puppet
8 1 (0.26%) Symantec Endpoint Protection
Vendors
1 71 (18.68%) Microsoft
2 43 (11.32%) VMware
3 40 (10.53%) Oracle
4 34 (8.95%) SAP
5 30 (7.89%) Cisco
6 23 (6.05%) Citrix
7 20 (5.26%) NetApp
8 15 (3.95%) EMC
9 14 (3.68%) Huawei
9 14 (3.68%) Workday
10 12 (3.16%) ServiceNow
11 11 (2.89%) HP
11 11 (2.89%) Nimble Storage
12 10 (2.63%) SolarWinds
13 9 (2.37%) Alibaba
14 7 (1.84%) Isilon
14 7 (1.84%) Salesforce.com
15 6 (1.58%) F5
15 6 (1.58%) Juniper
16 4 (1.05%) Red Hat