The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England / South East
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 84 67 85
Rank change year-on-year -17 +18  
Contract jobs citing Service Delivery 196 262 222
As % of all contract IT jobs advertised in the South East 2.57% 2.94% 2.35%
As % of the Processes & Methodologies category 3.09% 3.58% 2.91%
Number of daily rates quoted 111 155 106
Median daily rate £425 £403 £400
Median daily rate % change year-on-year +5.45% +0.75%  
90% offered a daily rate of more than £267 £300 £200
10% offered a daily rate of more than £559 £525 £520
UK excluding London median daily rate £416 £365 £387
% change year-on-year +13.97% -5.74%  
Number of hourly rates quoted 7 9 6
Median hourly rate £22.52 £23.00 £36.50
Median hourly rate % change year-on-year -2.08% -36.98%  
90% offered a hourly rate of more than £13.90 £15.03 £16.75
10% offered a hourly rate of more than £39.86 £53.00 £41.40
UK excluding London median hourly rate £16.00 £23.00 £16.00
% change year-on-year -30.43% +43.75%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
South East
Contract job vacancies with a requirement for process and methodology skills 6343 7314 7622
As % of all contract IT job vacancies advertised in the South East 83.05% 81.98% 80.65%
Number of daily rates quoted 3719 4473 4397
Median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.12%  
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £550 £538 £520
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 231 272 264
Median hourly rate £29.92 £32.00 £26.00
Median hourly rate % change year-on-year -6.50% +23.07%  
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £55.00 £52.50 £47.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Delivery
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South East.

Contractor daily rate trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Delivery in the South East over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South East.

Contractor hourly rate trend for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Delivery in the South East over the 3 months to 24 June 2017.

Contractor hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +32 54 £400 +3.89% 3
Berkshire -7 49 £425 +1.19% 15
Buckinghamshire -23 30 £416 +2.57% 9
Surrey -20 25 £493 +15.88% 6
Oxfordshire +4 20 £450 +7.46% 5
Kent -5 7 £284 -32.50% 3
West Sussex -6 6 £363 -14.70% 2
Middlesex +7 3 £436 -17.04% 1
East Sussex 0 1 £275 -51.11% 3
Service Delivery
England

For the 6 months to 24 June 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Delivery.

1 172 (44.79%) ITIL
2 101 (26.30%) Service Management
3 92 (23.96%) Security Cleared
4 83 (21.61%) Finance
5 78 (20.31%) Project Management
6 66 (17.19%) SC Cleared
7 58 (15.10%) Agile Software Development
7 58 (15.10%) Change Management
8 55 (14.32%) Telecoms
9 54 (14.06%) Microsoft
10 53 (13.80%) ITIL V3
11 47 (12.24%) SLA
12 45 (11.72%) Service Design
13 44 (11.46%) Degree
14 41 (10.68%) Linux
15 40 (10.42%) Windows
16 37 (9.64%) Stakeholder Management
16 37 (9.64%) Cisco
17 36 (9.38%) Analytical Skills
18 35 (9.11%) Data Centre
19 34 (8.85%) Active Directory
19 34 (8.85%) Unix
20 31 (8.07%) ITSM
21 29 (7.55%) Management Information System
21 29 (7.55%) Cisco Certification
21 29 (7.55%) High Availability
22 28 (7.29%) Risk Management
22 28 (7.29%) Supplier Management
23 27 (7.03%) SQL
24 26 (6.77%) Microsoft Office

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.65%) SharePoint
2 10 (2.60%) MS Exchange
3 9 (2.34%) JBoss
4 8 (2.08%) WebSphere
5 7 (1.82%) Exchange Server 2010
6 6 (1.56%) Skype for Business
7 5 (1.30%) Apache
7 5 (1.30%) Exchange Server 2013
7 5 (1.30%) SharePoint 2013
8 3 (0.78%) CMS
9 2 (0.52%) Apache Spark
9 2 (0.52%) Umbraco
10 1 (0.26%) CloudStack
10 1 (0.26%) Confluence
10 1 (0.26%) IIS
10 1 (0.26%) NetWeaver
10 1 (0.26%) OpenStack
10 1 (0.26%) SAS
10 1 (0.26%) Tomcat
Applications
1 26 (6.77%) Microsoft Office
2 24 (6.25%) Microsoft Excel
3 19 (4.95%) Microsoft PowerPoint
4 7 (1.82%) Microsoft Project
5 2 (0.52%) Adobe Creative Suite
5 2 (0.52%) MS Visio
5 2 (0.52%) Spreadsheet
6 1 (0.26%) Photoshop
Business Applications
1 13 (3.39%) Remedy ITSM
2 5 (1.30%) SAP GRC
2 5 (1.30%) SAP Oil and Gas
3 2 (0.52%) SAP ERP
4 1 (0.26%) Oracle ERP
4 1 (0.26%) Oracle Financials
4 1 (0.26%) SAP HR
4 1 (0.26%) StreamServe
4 1 (0.26%) Unit4 Business World
4 1 (0.26%) Workday HCM
Cloud Services
1 15 (3.91%) PaaS
2 14 (3.65%) IaaS
3 13 (3.39%) Microsoft Azure
4 11 (2.86%) Office 365
5 9 (2.34%) SaaS
6 8 (2.08%) Amazon AWS
7 3 (0.78%) Cloud Computing
8 2 (0.52%) GitHub
8 2 (0.52%) Google Analytics
8 2 (0.52%) IBM Cloud
8 2 (0.52%) SoftLayer
9 1 (0.26%) Google Cloud Platform
Communications & Networking
1 24 (6.25%) Firewall
2 22 (5.73%) SAN
2 22 (5.73%) WAN
3 17 (4.43%) LAN
3 17 (4.43%) VPN
3 17 (4.43%) Wireless
4 16 (4.17%) Cisco ASA
5 14 (3.65%) NAS
6 11 (2.86%) BGP
7 10 (2.60%) Cisco Nexus
7 10 (2.60%) Diameter Protocol
7 10 (2.60%) TCP/IP
8 9 (2.34%) MVNO
9 8 (2.08%) Internet
9 8 (2.08%) MPLS
10 7 (1.82%) 3G
11 6 (1.56%) 4G
11 6 (1.56%) ICMP
12 5 (1.30%) DNS
12 5 (1.30%) OSPF
Database & Business Intelligence
1 11 (2.86%) SQL Server
2 9 (2.34%) Big Data
2 9 (2.34%) NoSQL
3 7 (1.82%) SQL Server 2008
4 5 (1.30%) SQL Server 2012
5 4 (1.04%) SAP HANA
6 3 (0.78%) Redis
6 3 (0.78%) Relational Database
7 2 (0.52%) Hadoop
7 2 (0.52%) SAP BW
7 2 (0.52%) SQL Server 2005
7 2 (0.52%) SQL Server 2014
7 2 (0.52%) SQL Server 2016
7 2 (0.52%) SQL Server Reporting Services
8 1 (0.26%) Apache Hive
8 1 (0.26%) BusinessObjects
8 1 (0.26%) Data Lake
8 1 (0.26%) Impala
8 1 (0.26%) Oracle Database
8 1 (0.26%) PostgreSQL
Development Applications
1 13 (3.39%) Team Foundation Server
2 6 (1.56%) JIRA
3 5 (1.30%) Git (software)
4 4 (1.04%) Bitbucket
5 3 (0.78%) JUnit
5 3 (0.78%) Octopus Deploy
5 3 (0.78%) ReSharper
5 3 (0.78%) TeamCity
5 3 (0.78%) Visual Studio
6 2 (0.52%) Subversion
7 1 (0.26%) Atlassian Bamboo
7 1 (0.26%) Jenkins
7 1 (0.26%) Selenium
General
1 83 (21.61%) Finance
2 55 (14.32%) Telecoms
3 17 (4.43%) Billing
4 15 (3.91%) Legal
5 13 (3.39%) Back Office
6 10 (2.60%) Retail
7 7 (1.82%) Banking
7 7 (1.82%) Law
8 4 (1.04%) Manufacturing
9 3 (0.78%) Marketing
9 3 (0.78%) Pharmaceutical
9 3 (0.78%) Publishing
10 2 (0.52%) Automotive
10 2 (0.52%) Digital Economy
10 2 (0.52%) German Language
10 2 (0.52%) Local Government
11 1 (0.26%) Aerospace
11 1 (0.26%) Investment Banking
11 1 (0.26%) Multimedia
11 1 (0.26%) Spanish Language
Job Titles
1 81 (21.09%) Service Manager
2 51 (13.28%) Delivery Manager
3 49 (12.76%) Services Delivery Manager
4 39 (10.16%) Architect
5 31 (8.07%) Analyst
5 31 (8.07%) Project Manager
6 19 (4.95%) IT Manager
7 18 (4.69%) Administrator
8 17 (4.43%) Consultant
8 17 (4.43%) Service Architect
9 16 (4.17%) Developer
9 16 (4.17%) Transition Manager
10 15 (3.91%) Service Transition Manager
10 15 (3.91%) Support Engineer
10 15 (3.91%) Technical Manager
11 14 (3.65%) Systems Administrator
12 13 (3.39%) ITIL Manager
12 13 (3.39%) Unix Administrator
12 13 (3.39%) Unix Systems Administrator
13 12 (3.13%) Storage Administrator
Libraries, Frameworks & Software Standards
1 13 (3.39%) ActiveMQ
2 8 (2.08%) Apache Camel
3 7 (1.82%) Web Services
4 5 (1.30%) .NET
4 5 (1.30%) AngularJS
4 5 (1.30%) ASP.NET
4 5 (1.30%) J2EE
4 5 (1.30%) Spring
5 4 (1.04%) REST
5 4 (1.04%) SOAP
6 3 (0.78%) ASP.NET MVC
6 3 (0.78%) CSS
6 3 (0.78%) Hibernate
6 3 (0.78%) HTML
6 3 (0.78%) jQuery
6 3 (0.78%) Web Dynpro
7 2 (0.52%) ASP.NET 2.0
7 2 (0.52%) BAPI
7 2 (0.52%) SAP BSP
7 2 (0.52%) SAP Smart Forms
Miscellaneous
1 36 (9.38%) Analytical Skills
2 35 (9.11%) Data Centre
3 29 (7.55%) Management Information System
4 14 (3.65%) User Experience
5 13 (3.39%) PMI
6 12 (3.13%) Enterprise Storage
7 11 (2.86%) CMDB
8 10 (2.60%) Video Conferencing
9 8 (2.08%) Virtual Team
10 7 (1.82%) Computer Science
11 6 (1.56%) Linux Command Line
12 4 (1.04%) RIA
13 3 (0.78%) BYOD
13 3 (0.78%) Data Protection Act
13 3 (0.78%) Greenfield Project
13 3 (0.78%) IVR
13 3 (0.78%) Smartphone
14 2 (0.52%) Digital Media
14 2 (0.52%) Driving Licence
14 2 (0.52%) iPad
Operating Systems
1 41 (10.68%) Linux
2 40 (10.42%) Windows
3 34 (8.85%) Unix
4 16 (4.17%) Windows Server 2012
5 15 (3.91%) Windows Server 2008
6 14 (3.65%) Solaris
7 7 (1.82%) Windows 7
8 6 (1.56%) Red Hat Enterprise Linux
8 6 (1.56%) Windows 10
8 6 (1.56%) Windows Server
9 5 (1.30%) Windows Server 2003
10 2 (0.52%) Android
10 2 (0.52%) Apple iOS
10 2 (0.52%) Windows 8
11 1 (0.26%) Data ONTAP
11 1 (0.26%) SUSE
11 1 (0.26%) Windows Vista
11 1 (0.26%) Windows XP
Processes & Methodologies
1 172 (44.79%) ITIL
2 101 (26.30%) Service Management
3 78 (20.31%) Project Management
4 58 (15.10%) Agile Software Development
4 58 (15.10%) Change Management
5 53 (13.80%) ITIL V3
6 45 (11.72%) Service Design
7 37 (9.64%) Stakeholder Management
8 31 (8.07%) ITSM
9 29 (7.55%) High Availability
10 28 (7.29%) Risk Management
10 28 (7.29%) Supplier Management
11 25 (6.51%) Continuous Improvement
12 24 (6.25%) Problem Management
13 22 (5.73%) Change Control
14 21 (5.47%) Scrum
15 20 (5.21%) IT Strategy
15 20 (5.21%) Migration
16 19 (4.95%) PRINCE2
17 18 (4.69%) Process Improvement
Programming Languages
1 27 (7.03%) SQL
2 16 (4.17%) Java
3 9 (2.34%) PowerShell
4 6 (1.56%) JavaScript
5 5 (1.30%) Python
5 5 (1.30%) Shell Script
6 4 (1.04%) Bash Shell
6 4 (1.04%) C
6 4 (1.04%) Perl
6 4 (1.04%) Ruby
7 3 (0.78%) ABAP
7 3 (0.78%) C#
8 2 (0.52%) SAPscript
8 2 (0.52%) T-SQL
9 1 (0.26%) PHP
9 1 (0.26%) Scala
9 1 (0.26%) VBA
Qualifications
1 92 (23.96%) Security Cleared
2 66 (17.19%) SC Cleared
3 44 (11.46%) Degree
4 29 (7.55%) Cisco Certification
5 22 (5.73%) CCNP
6 21 (5.47%) ITIL Certification
7 18 (4.69%) Microsoft Certification
8 17 (4.43%) PMI Certification
9 14 (3.65%) MCSE
10 13 (3.39%) DV Cleared
10 13 (3.39%) ITIL Foundation Certificate
11 12 (3.13%) CCNA
12 11 (2.86%) BPSS Clearance
13 10 (2.60%) Master's Degree
13 10 (2.60%) MCP
14 9 (2.34%) PMP
15 7 (1.82%) HNC
15 7 (1.82%) HND
15 7 (1.82%) MCSA
16 3 (0.78%) CCIE
Quality Assurance & Compliance
1 47 (12.24%) SLA
2 14 (3.65%) ISO/IEC 27001
2 14 (3.65%) QA
3 11 (2.86%) ISO/IEC 20000
4 5 (1.30%) GAMP
4 5 (1.30%) PCI DSS
4 5 (1.30%) Sarbanes-Oxley
5 4 (1.04%) ISO 22301
6 3 (0.78%) Data Quality
6 3 (0.78%) GxP
6 3 (0.78%) PMO
7 2 (0.52%) COBIT
8 1 (0.26%) BS7799
8 1 (0.26%) Disclosure Scotland
8 1 (0.26%) ISO 9000
8 1 (0.26%) ISO 9001
System Software
1 34 (8.85%) Active Directory
2 13 (3.39%) Veritas Cluster Server
3 12 (3.13%) Hyper-V
3 12 (3.13%) Veritas File System
3 12 (3.13%) VMware Infrastructure
4 8 (2.08%) VMware Workstation
5 4 (1.04%) vSphere
6 3 (0.78%) Microsoft App-V
6 3 (0.78%) ProxySG
7 2 (0.52%) Virtual Machines
8 1 (0.26%) Apache Flume
8 1 (0.26%) Virtual Desktop
8 1 (0.26%) VMware ESXi
8 1 (0.26%) XenApp
8 1 (0.26%) XenDesktop
8 1 (0.26%) XenServer
Systems Management
1 11 (2.86%) NetBackup
2 10 (2.60%) OVSD
3 9 (2.34%) SCCM
4 6 (1.56%) Puppet
5 5 (1.30%) Netcool
6 3 (0.78%) AirWatch
6 3 (0.78%) Nagios
6 3 (0.78%) Opscode Chef
6 3 (0.78%) SCOM
7 2 (0.52%) Ansible
7 2 (0.52%) OpenView
7 2 (0.52%) Symantec Enterprise Vault
7 2 (0.52%) Veritas Storage Foundation
8 1 (0.26%) Cisco Prime
8 1 (0.26%) EMC NetWorker
8 1 (0.26%) Oozie
8 1 (0.26%) OpenView Configuration Management
Vendors
1 54 (14.06%) Microsoft
2 37 (9.64%) Cisco
3 24 (6.25%) HP
4 23 (5.99%) Red Hat
5 21 (5.47%) VMware
6 20 (5.21%) Oracle
6 20 (5.21%) SAP
7 18 (4.69%) Remedy
8 15 (3.91%) Citrix
9 14 (3.65%) Sun
9 14 (3.65%) Veritas
10 13 (3.39%) Symantec
11 11 (2.86%) F5
11 11 (2.86%) ServiceNow
12 9 (2.34%) BMC
12 9 (2.34%) Palo Alto
13 7 (1.82%) IBM
14 6 (1.56%) ComArch
14 6 (1.56%) NetApp
14 6 (1.56%) Nokia
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