Period
to 23 February 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 23 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South East
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 102 101 80
Rank change year-on-year -1 -21 -5
Contract jobs citing Service Delivery 370 349 482
As % of all contract IT jobs advertised in the South East 2.21% 2.24% 2.61%
As % of the Processes & Methodologies category 2.65% 2.74% 3.21%
Number of daily rates quoted 237 191 285
South East median daily rate £425 £396 £400
Median daily rate % change year-on-year +7.46% -1.13% +14.29%
10th Percentile £213 £163 £231
90th Percentile £561 £550 £500
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 14 22 26
South East median hourly rate £18.00 £14.50 £14.00
Median hourly rate % change year-on-year +24.14% +3.57% -29.68%
10th Percentile £8.47 £7.93 £7.50
90th Percentile £25.69 £23.52 £76.25
England median hourly rate £16.50 £17.03 £18.50
% change year-on-year -3.10% -7.96% +12.12%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,943 12,759 15,031
As % of all contract IT jobs advertised in the South East 83.19% 81.88% 81.25%
Number of daily rates quoted 8,370 7,564 9,009
South East median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £275 £250 £253
90th Percentile £588 £569 £538
England median daily rate £455 £438 £425
% change year-on-year +4.00% +2.94% +4.94%
Number of hourly rates quoted 425 519 615
South East median hourly rate £24.56 £25.00 £30.00
Median hourly rate % change year-on-year -1.76% -16.67% +50.00%
10th Percentile £11.25 £11.06 £11.70
90th Percentile £50.25 £50.00 £52.65
England median hourly rate £24.56 £25.00 £23.75
% change year-on-year -1.76% +5.26% +16.74%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South East.

Contractor daily rate trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 23 February 2018.

Contractor daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South East.

Contractor hourly rate trend for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 23 February 2018.

Contractor hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -21 153 £415 -2.35% 50
Surrey -2 82 £475 +22.98% 28
Buckinghamshire -9 70 £429 -0.52% 11
Hampshire -12 63 £413 +17.86% 18
Berkshire -42 56 £416 -7.50% 33
West Sussex +13 36 £450 +10.77% 5
Oxfordshire +13 27 £325 +116.67% 6
East Sussex +6 11 £455 +51.67% 2
Kent -9 10 £413 -21.43% 6
Middlesex -3 4 £428 +31.69%
Service Delivery
England

For the 6 months to 23 February 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Service Delivery.

1 143 (38.65%) ITIL
2 92 (24.86%) Project Management
3 89 (24.05%) Finance
4 79 (21.35%) Windows
4 79 (21.35%) Microsoft
5 64 (17.30%) Service Management
6 63 (17.03%) Stakeholder Management
7 58 (15.68%) Agile Software Development
7 58 (15.68%) Security Cleared
7 58 (15.68%) Analytical Skills
8 53 (14.32%) SC Cleared
9 45 (12.16%) Change Management
9 45 (12.16%) SLA
10 38 (10.27%) Telecoms
10 38 (10.27%) Cisco
11 37 (10.00%) Scrum
12 36 (9.73%) PRINCE2
13 34 (9.19%) Active Directory
14 33 (8.92%) Continuous Improvement
15 32 (8.65%) Risk Management
16 31 (8.38%) Migration
16 31 (8.38%) Microsoft Office
17 30 (8.11%) VMware
17 30 (8.11%) ITIL Foundation Certificate
17 30 (8.11%) Coaching
18 28 (7.57%) User Stories
19 27 (7.30%) Windows Server 2012
19 27 (7.30%) Agile Project Management
19 27 (7.30%) Mentoring
19 27 (7.30%) Data Centre

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (3.78%) MS Exchange
2 13 (3.51%) SharePoint
3 11 (2.97%) Skype for Business
4 7 (1.89%) Exchange Server 2010
4 7 (1.89%) SAS
5 6 (1.62%) IIS
6 5 (1.35%) CMS
7 3 (0.81%) Exchange Server 2013
7 3 (0.81%) OpenStack
8 2 (0.54%) Apache
8 2 (0.54%) WebSphere
9 1 (0.27%) Adobe Experience Manager
9 1 (0.27%) EPiServer
9 1 (0.27%) JBoss
9 1 (0.27%) LiveCycle
9 1 (0.27%) SharePoint Server
9 1 (0.27%) Tomcat
9 1 (0.27%) WebLogic
Applications
1 31 (8.38%) Microsoft Office
2 27 (7.30%) Microsoft Excel
3 17 (4.59%) Microsoft PowerPoint
4 15 (4.05%) Microsoft Project
5 6 (1.62%) MS Visio
6 1 (0.27%) Maya
Business Applications
1 4 (1.08%) Workfront
2 2 (0.54%) Dynamics CRM
2 2 (0.54%) SAP HR
3 1 (0.27%) Dynamics GP
3 1 (0.27%) Oracle Payables
3 1 (0.27%) RMDS
3 1 (0.27%) SAP ERP
3 1 (0.27%) SAP HCM
3 1 (0.27%) SAP Oil and Gas
3 1 (0.27%) Workday HCM
Cloud Services
1 13 (3.51%) Office 365
2 8 (2.16%) Microsoft Azure
3 7 (1.89%) Cloud Computing
4 5 (1.35%) Amazon AWS
5 4 (1.08%) SuccessFactors
6 3 (0.81%) Azure Active Directory
7 2 (0.54%) IaaS
7 2 (0.54%) OpenShift
7 2 (0.54%) PaaS
7 2 (0.54%) SaaS
7 2 (0.54%) Veeva
8 1 (0.27%) Dynamics 365
Communications & Networking
1 27 (7.30%) Firewall
2 26 (7.03%) LAN
3 22 (5.95%) VPN
4 21 (5.68%) Wireless
5 17 (4.59%) Internet
5 17 (4.59%) WAN
6 16 (4.32%) SAN
7 15 (4.05%) TCP/IP
8 11 (2.97%) DNS
9 10 (2.70%) Cisco ASA
9 10 (2.70%) DHCP
9 10 (2.70%) MPLS
9 10 (2.70%) Multicast
9 10 (2.70%) VoIP
10 9 (2.43%) ISDN
11 8 (2.16%) SMS
12 7 (1.89%) 3GPP
12 7 (1.89%) ATM
12 7 (1.89%) OSPF
12 7 (1.89%) PSTN
Database & Business Intelligence
1 7 (1.89%) SQL Server
2 6 (1.62%) Power BI
3 5 (1.35%) NoSQL
4 4 (1.08%) Apache Cassandra
4 4 (1.08%) MongoDB
4 4 (1.08%) MS Access
4 4 (1.08%) MySQL
4 4 (1.08%) PostgreSQL
4 4 (1.08%) SQL Server 2008
4 4 (1.08%) SQL Server 2014
4 4 (1.08%) SQL Server Integration Services
5 3 (0.81%) Azure SQL Database
5 3 (0.81%) BusinessObjects
5 3 (0.81%) Microsoft Analysis Services
5 3 (0.81%) Spotfire
5 3 (0.81%) SQL Server 2012
5 3 (0.81%) SQL Server 2016
5 3 (0.81%) SQL Server Analysis Services
5 3 (0.81%) SQL Server Reporting Services
6 2 (0.54%) Oracle Database
Development Applications
1 9 (2.43%) JIRA
2 1 (0.27%) Team Foundation Server
2 1 (0.27%) Visual Studio
General
1 89 (24.05%) Finance
2 38 (10.27%) Telecoms
3 18 (4.86%) Retail
4 15 (4.05%) Banking
5 12 (3.24%) Manufacturing
6 11 (2.97%) German Language
7 6 (1.62%) Legal
7 6 (1.62%) Military
7 6 (1.62%) Pharmaceutical
8 5 (1.35%) Back Office
9 4 (1.08%) Billing
10 3 (0.81%) Automotive
11 2 (0.54%) Advertising
11 2 (0.54%) Financial Institution
11 2 (0.54%) Marketing
12 1 (0.27%) French Language
12 1 (0.27%) Publishing
Job Titles
1 62 (16.76%) Service Manager
2 58 (15.68%) Delivery Manager
3 53 (14.32%) Services Delivery Manager
4 42 (11.35%) Analyst
5 33 (8.92%) Project Manager
6 22 (5.95%) Architect
7 19 (5.14%) Scrum Master
8 15 (4.05%) Business Analyst
8 15 (4.05%) Network Engineer
9 13 (3.51%) IT Manager
9 13 (3.51%) Team Leader
10 12 (3.24%) Service Analyst
11 10 (2.70%) ITIL Manager
11 10 (2.70%) Network Specialist
11 10 (2.70%) Support Engineer
12 9 (2.43%) ITIL Service Delivery Manager
12 9 (2.43%) ITIL Service Manager
12 9 (2.43%) Product Manager
13 8 (2.16%) IT Services Manager
14 7 (1.89%) Transition Manager
Libraries, Frameworks & Software Standards
1 7 (1.89%) Middleware
2 6 (1.62%) .NET
3 5 (1.35%) XML
4 3 (0.81%) CSS
4 3 (0.81%) REST
4 3 (0.81%) SAP Basis
4 3 (0.81%) Web Services
5 2 (0.54%) Ajax
5 2 (0.54%) Core Data
5 2 (0.54%) CSS3
5 2 (0.54%) Django
5 2 (0.54%) HTML
5 2 (0.54%) HTML5
5 2 (0.54%) J2EE
5 2 (0.54%) JSON
5 2 (0.54%) Play Framework
5 2 (0.54%) Ruby on Rails
5 2 (0.54%) XSLT
6 1 (0.27%) ASP.NET
6 1 (0.27%) Flash
Miscellaneous
1 58 (15.68%) Analytical Skills
2 27 (7.30%) Data Centre
3 24 (6.49%) Management Information System
4 13 (3.51%) Virtual Team
5 10 (2.70%) Clustering
5 10 (2.70%) PMI
5 10 (2.70%) User Experience
6 9 (2.43%) CMDB
7 8 (2.16%) Enterprise Cloud
8 5 (1.35%) Client/Server
8 5 (1.35%) Computer Science
9 4 (1.08%) Enterprise Storage
9 4 (1.08%) Video Conferencing
10 3 (0.81%) Blackberry
10 3 (0.81%) IVR
10 3 (0.81%) NHS
11 2 (0.54%) Fat Client
11 2 (0.54%) iPad
11 2 (0.54%) iPhone
11 2 (0.54%) Thin Client
Operating Systems
1 79 (21.35%) Windows
2 27 (7.30%) Windows Server 2012
3 25 (6.76%) Unix
3 25 (6.76%) Windows Server 2008
4 19 (5.14%) Linux
5 18 (4.86%) Windows Server
6 16 (4.32%) Windows Server 2003
7 15 (4.05%) Windows 10
7 15 (4.05%) Windows 7
8 14 (3.78%) Solaris
9 9 (2.43%) Red Hat Enterprise Linux
10 5 (1.35%) Windows 2000
10 5 (1.35%) Windows 8
10 5 (1.35%) Windows NT
11 4 (1.08%) Apple iOS
11 4 (1.08%) Ubuntu
12 3 (0.81%) Android
12 3 (0.81%) Windows XP
13 1 (0.27%) Mac OS X
13 1 (0.27%) zOS
Processes & Methodologies
1 143 (38.65%) ITIL
2 92 (24.86%) Project Management
3 64 (17.30%) Service Management
4 63 (17.03%) Stakeholder Management
5 58 (15.68%) Agile Software Development
6 45 (12.16%) Change Management
7 37 (10.00%) Scrum
8 36 (9.73%) PRINCE2
9 33 (8.92%) Continuous Improvement
10 32 (8.65%) Risk Management
11 31 (8.38%) Migration
12 30 (8.11%) Coaching
13 28 (7.57%) User Stories
14 27 (7.30%) Agile Project Management
14 27 (7.30%) ITSM
14 27 (7.30%) Mentoring
15 25 (6.76%) Disaster Recovery
15 25 (6.76%) ITIL V3
16 24 (6.49%) Process Improvement
17 21 (5.68%) Incident Management
Programming Languages
1 23 (6.22%) SQL
2 8 (2.16%) PowerShell
3 5 (1.35%) VBA
4 3 (0.81%) Bash Shell
4 3 (0.81%) C
4 3 (0.81%) C++
4 3 (0.81%) Java
4 3 (0.81%) JavaScript
4 3 (0.81%) Perl
4 3 (0.81%) PL/SQL
4 3 (0.81%) Python
4 3 (0.81%) Shell Script
4 3 (0.81%) VB
5 2 (0.54%) AWK
5 2 (0.54%) Ruby
5 2 (0.54%) Scala
5 2 (0.54%) sed
6 1 (0.27%) R
Qualifications
1 58 (15.68%) Security Cleared
2 53 (14.32%) SC Cleared
3 30 (8.11%) ITIL Foundation Certificate
4 21 (5.68%) Degree
5 20 (5.41%) Cisco Certification
5 20 (5.41%) DV Cleared
6 16 (4.32%) ITIL Certification
7 15 (4.05%) Microsoft Certification
8 14 (3.78%) CCNA
8 14 (3.78%) PRINCE2 Practitioner
9 13 (3.51%) CCNP
10 10 (2.70%) PMI Certification
11 9 (2.43%) PRINCE2 Certification
12 8 (2.16%) MCSE
13 6 (1.62%) BPSS Clearance
13 6 (1.62%) CCIE
14 5 (1.35%) MCP
15 4 (1.08%) CCIE Routing and Switching
15 4 (1.08%) CCSP
15 4 (1.08%) ISEB
Quality Assurance & Compliance
1 45 (12.16%) SLA
2 14 (3.78%) PMO
3 10 (2.70%) PCI DSS
4 6 (1.62%) Sarbanes-Oxley
5 5 (1.35%) ISO 9001
6 4 (1.08%) ISO/IEC 20000
6 4 (1.08%) ISO/IEC 27001
7 3 (0.81%) GDPR
8 2 (0.54%) COBIT
8 2 (0.54%) GxP
9 1 (0.27%) Disclosure Scotland
9 1 (0.27%) ISO 8583
9 1 (0.27%) PMBOK
9 1 (0.27%) QA
System Software
1 34 (9.19%) Active Directory
2 21 (5.68%) VMware Infrastructure
3 9 (2.43%) VMware ESXi
4 8 (2.16%) Hyper-V
5 7 (1.89%) Virtual Machines
5 7 (1.89%) vSphere
6 6 (1.62%) VMware Workstation
7 4 (1.08%) XenApp
8 3 (0.81%) Veritas Cluster Server
8 3 (0.81%) XenDesktop
9 2 (0.54%) NFS
9 2 (0.54%) Veritas File System
9 2 (0.54%) XenServer
10 1 (0.27%) Docker
10 1 (0.27%) ISA Server
10 1 (0.27%) Virtual Desktop
10 1 (0.27%) VMware NSX
Systems Management
1 12 (3.24%) SCCM
2 7 (1.89%) AirWatch
3 6 (1.62%) SCOM
4 5 (1.35%) Ansible
4 5 (1.35%) Symantec Enterprise Vault
5 4 (1.08%) NetBackup
5 4 (1.08%) SnapMirror
5 4 (1.08%) SnapVault
6 3 (0.81%) Microsoft Clustering
6 3 (0.81%) MOM
6 3 (0.81%) OVSD
6 3 (0.81%) QRadar
6 3 (0.81%) Systems Management Server (SMS)
6 3 (0.81%) vCenter Server
6 3 (0.81%) Veritas Storage Foundation
7 2 (0.54%) Kubernetes
7 2 (0.54%) Microsoft Intune
7 2 (0.54%) Nagios
7 2 (0.54%) Opscode Chef
7 2 (0.54%) Puppet
Vendors
1 79 (21.35%) Microsoft
2 38 (10.27%) Cisco
3 30 (8.11%) VMware
4 17 (4.59%) NetApp
5 14 (3.78%) F5
6 12 (3.24%) Citrix
6 12 (3.24%) HP
7 11 (2.97%) Oracle
8 10 (2.70%) Palo Alto
9 9 (2.43%) Apple
9 9 (2.43%) Red Hat
9 9 (2.43%) SAP
10 8 (2.16%) ServiceNow
11 7 (1.89%) Brocade
11 7 (1.89%) Juniper
12 5 (1.35%) Huawei
12 5 (1.35%) Progress
12 5 (1.35%) Sun
12 5 (1.35%) Sybase
12 5 (1.35%) Symantec