Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 85 92 70
Rank change year-on-year +7 -22 +7
Contract jobs citing Service Delivery 426 402 524
As % of all contract IT jobs advertised in the South East 2.53% 2.40% 2.74%
As % of the Processes & Methodologies category 3.06% 2.91% 3.39%
Number of daily rates quoted 283 239 301
South East median daily rate £425 £406 £388
Median daily rate % change year-on-year +4.79% +4.66% +10.71%
10th Percentile £214 £209 £231
90th Percentile £542 £575 £538
England median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 18 19 19
South East median hourly rate £18.00 £15.00 £16.50
Median hourly rate % change year-on-year +20.00% -9.09% +11.86%
10th Percentile £11.18 £9.64 £7.50
90th Percentile £25.69 £54.50 £36.70
England median hourly rate £16.45 £18.00 £18.50
% change year-on-year -8.60% -2.70% +19.32%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13929 13803 15455
As % of all contract IT jobs advertised in the South East 82.71% 82.56% 80.70%
Number of daily rates quoted 8358 8333 9223
South East median daily rate £425 £400 £393
Median daily rate % change year-on-year +6.25% +1.91% +4.67%
10th Percentile £263 £250 £256
90th Percentile £575 £563 £538
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 463 548 603
South East median hourly rate £23.00 £27.00 £26.60
Median hourly rate % change year-on-year -14.81% +1.50% +52.00%
10th Percentile £11.25 £11.82 £12.00
90th Percentile £50.00 £52.25 £48.75
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South East.

Contractor daily rate trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 22 November 2017.

Contractor daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South East.

Contractor hourly rate trend for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -20 180 £413 -4.12% 25
Hampshire +27 103 £406 +16.07% 9
Berkshire -18 78 £416 -2.06% 12
Surrey -3 77 £460 +22.67% 13
Buckinghamshire -16 77 £414 -3.94% 5
West Sussex -7 33 £400 +6.67% 1
Oxfordshire +11 25 £375 -16.67% 8
East Sussex +9 11 £438 -23.91% 1
Kent -10 10 £375 +44.23% 4
Middlesex +3 9 £502 +54.31%
Service Delivery
England

For the 6 months to 22 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Service Delivery.

1 191 (44.84%) ITIL
2 112 (26.29%) Finance
3 107 (25.12%) Service Management
4 91 (21.36%) Microsoft
5 87 (20.42%) Project Management
6 72 (16.90%) Stakeholder Management
7 68 (15.96%) Security Cleared
8 65 (15.26%) SLA
9 62 (14.55%) Windows
10 53 (12.44%) Telecoms
11 50 (11.74%) ITIL V3
12 49 (11.50%) Analytical Skills
13 46 (10.80%) Continuous Improvement
13 46 (10.80%) Agile Software Development
14 44 (10.33%) SC Cleared
15 43 (10.09%) Management Information System
16 42 (9.86%) Cisco
16 42 (9.86%) Service Design
17 41 (9.62%) Active Directory
18 39 (9.15%) Microsoft Excel
19 38 (8.92%) Risk Management
19 38 (8.92%) Microsoft PowerPoint
20 37 (8.69%) ITIL Foundation Certificate
21 36 (8.45%) Change Management
21 36 (8.45%) VMware
22 33 (7.75%) Process Improvement
23 32 (7.51%) PRINCE2
24 30 (7.04%) Microsoft Office
24 30 (7.04%) Windows Server 2012
24 30 (7.04%) Data Centre

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (3.76%) MS Exchange
2 12 (2.82%) Exchange Server 2010
3 9 (2.11%) Skype for Business
4 8 (1.88%) IIS
5 6 (1.41%) SharePoint
6 5 (1.17%) WebSphere
7 3 (0.70%) Apache
7 3 (0.70%) Exchange Server 2013
7 3 (0.70%) SAS
7 3 (0.70%) WebLogic
8 2 (0.47%) CMS
8 2 (0.47%) JBoss
8 2 (0.47%) OpenStack
9 1 (0.23%) Adobe Experience Manager
9 1 (0.23%) EPiServer
9 1 (0.23%) Tomcat
9 1 (0.23%) WildFly
Applications
1 39 (9.15%) Microsoft Excel
2 38 (8.92%) Microsoft PowerPoint
3 30 (7.04%) Microsoft Office
4 7 (1.64%) Microsoft Project
5 1 (0.23%) MS Visio
Business Applications
1 10 (2.35%) SAP GRC
2 7 (1.64%) Remedy ITSM
3 4 (0.94%) SAP Oil and Gas
4 2 (0.47%) Dynamics CRM
4 2 (0.47%) SAP HR
5 1 (0.23%) Dynamics GP
5 1 (0.23%) Oracle EBS
5 1 (0.23%) Oracle Payables
5 1 (0.23%) RMDS
5 1 (0.23%) SAP ERP
5 1 (0.23%) SAP HCM
5 1 (0.23%) SAP SM
5 1 (0.23%) Workday HCM
5 1 (0.23%) Workfront
Cloud Services
1 12 (2.82%) Microsoft Azure
2 9 (2.11%) Amazon AWS
2 9 (2.11%) Cloud Computing
3 7 (1.64%) SaaS
4 5 (1.17%) OpenShift
4 5 (1.17%) PaaS
5 4 (0.94%) Office 365
6 3 (0.70%) IaaS
7 2 (0.47%) Azure Active Directory
8 1 (0.23%) Dynamics 365
8 1 (0.23%) SuccessFactors
Communications & Networking
1 25 (5.87%) LAN
2 24 (5.63%) SAN
3 23 (5.40%) WAN
4 19 (4.46%) Firewall
5 16 (3.76%) DHCP
6 15 (3.52%) Wireless
7 14 (3.29%) DNS
7 14 (3.29%) VPN
8 11 (2.58%) MPLS
9 10 (2.35%) VoIP
10 9 (2.11%) ISDN
11 8 (1.88%) Internet
11 8 (1.88%) Network Security
11 8 (1.88%) Skype
11 8 (1.88%) SMS
12 7 (1.64%) 3GPP
12 7 (1.64%) Cisco Nexus
12 7 (1.64%) VoLTE
12 7 (1.64%) VoWiFi
13 6 (1.41%) ATM
Database & Business Intelligence
1 7 (1.64%) SQL Server
2 6 (1.41%) SAP HANA
3 5 (1.17%) BusinessObjects
3 5 (1.17%) Oracle Database
4 4 (0.94%) MySQL
4 4 (0.94%) NoSQL
4 4 (0.94%) QlikView
5 3 (0.70%) MongoDB
5 3 (0.70%) SQL Server 2008
5 3 (0.70%) SQL Server 2014
6 2 (0.47%) Apache Cassandra
6 2 (0.47%) Azure SQL Database
6 2 (0.47%) BusinessObjects Dashboards
6 2 (0.47%) BusinessObjects Web Intelligence
6 2 (0.47%) Crystal Reports
6 2 (0.47%) MS Access
6 2 (0.47%) PostgreSQL
6 2 (0.47%) Power BI
6 2 (0.47%) Qlik Sense
6 2 (0.47%) Spotfire
Development Applications
1 1 (0.23%) Artifactory
1 1 (0.23%) Hudson
1 1 (0.23%) Selenium
1 1 (0.23%) Team Foundation Server
1 1 (0.23%) Visual Studio
General
1 112 (26.29%) Finance
2 53 (12.44%) Telecoms
3 14 (3.29%) Retail
4 13 (3.05%) Banking
5 8 (1.88%) Billing
6 7 (1.64%) Back Office
6 7 (1.64%) Manufacturing
7 6 (1.41%) German Language
8 5 (1.17%) Automotive
9 3 (0.70%) Financial Institution
9 3 (0.70%) Legal
9 3 (0.70%) Pharmaceutical
10 2 (0.47%) Advertising
10 2 (0.47%) Aerospace
10 2 (0.47%) Law
10 2 (0.47%) Publishing
11 1 (0.23%) Electronics
11 1 (0.23%) Investment Banking
11 1 (0.23%) Military
Job Titles
1 131 (30.75%) Service Manager
2 82 (19.25%) Delivery Manager
3 81 (19.01%) Services Delivery Manager
4 57 (13.38%) Analyst
5 37 (8.69%) Project Manager
6 21 (4.93%) Transition Manager
7 20 (4.69%) IT Manager
7 20 (4.69%) Service Transition Manager
8 18 (4.23%) Architect
9 17 (3.99%) IT Services Manager
9 17 (3.99%) ITIL Manager
9 17 (3.99%) ITIL Service Manager
9 17 (3.99%) Service Analyst
9 17 (3.99%) Support Engineer
10 13 (3.05%) ITIL Service Delivery Manager
11 12 (2.82%) Business Analyst
11 12 (2.82%) Contracts Manager
11 12 (2.82%) Technical Manager
12 11 (2.58%) Infrastructure Analyst
12 11 (2.58%) Network Engineer
Libraries, Frameworks & Software Standards
1 5 (1.17%) Middleware
1 5 (1.17%) Web Services
2 3 (0.70%) .NET
2 3 (0.70%) CSS
2 3 (0.70%) J2EE
3 2 (0.47%) ActiveMQ
3 2 (0.47%) Ajax
3 2 (0.47%) CSS3
3 2 (0.47%) Django
3 2 (0.47%) HTML
3 2 (0.47%) HTML5
3 2 (0.47%) JSON
3 2 (0.47%) Play Framework
3 2 (0.47%) REST
3 2 (0.47%) Ruby on Rails
3 2 (0.47%) Spring
3 2 (0.47%) XML
3 2 (0.47%) XSLT
4 1 (0.23%) SAP Fiori
4 1 (0.23%) SAPUI5
Miscellaneous
1 49 (11.50%) Analytical Skills
2 43 (10.09%) Management Information System
3 30 (7.04%) Data Centre
4 20 (4.69%) Virtual Team
5 16 (3.76%) User Experience
6 10 (2.35%) CMDB
7 8 (1.88%) NHS
7 8 (1.88%) PMI
8 6 (1.41%) Computer Science
9 4 (0.94%) Client/Server
10 3 (0.70%) Data Protection Act
10 3 (0.70%) Learning Management System
10 3 (0.70%) Linux Command Line
10 3 (0.70%) Video Conferencing
11 2 (0.47%) Digital Signage
11 2 (0.47%) e-Learning
11 2 (0.47%) Enterprise Cloud
11 2 (0.47%) Enterprise Storage
11 2 (0.47%) Life Science
11 2 (0.47%) Public Cloud
Operating Systems
1 62 (14.55%) Windows
2 30 (7.04%) Windows Server 2012
3 26 (6.10%) Linux
4 25 (5.87%) Unix
5 21 (4.93%) Windows Server 2008
6 20 (4.69%) Windows Server
7 17 (3.99%) Windows 7
8 13 (3.05%) Windows 10
9 12 (2.82%) Windows Server 2003
10 8 (1.88%) Windows 8
11 7 (1.64%) Red Hat Enterprise Linux
12 5 (1.17%) Solaris
12 5 (1.17%) Windows 2000
12 5 (1.17%) Windows NT
13 2 (0.47%) Apple iOS
13 2 (0.47%) Ubuntu
14 1 (0.23%) Android
14 1 (0.23%) Windows Vista
14 1 (0.23%) Windows XP
14 1 (0.23%) zOS
Processes & Methodologies
1 191 (44.84%) ITIL
2 107 (25.12%) Service Management
3 87 (20.42%) Project Management
4 72 (16.90%) Stakeholder Management
5 50 (11.74%) ITIL V3
6 46 (10.80%) Agile Software Development
6 46 (10.80%) Continuous Improvement
7 42 (9.86%) Service Design
8 38 (8.92%) Risk Management
9 36 (8.45%) Change Management
10 33 (7.75%) Process Improvement
11 32 (7.51%) PRINCE2
12 27 (6.34%) Contract Management
12 27 (6.34%) Problem Management
13 26 (6.10%) Scrum
13 26 (6.10%) Supplier Management
14 25 (5.87%) Service Delivery Management
15 24 (5.63%) Customer Requirements
15 24 (5.63%) ITSM
16 23 (5.40%) Migration
Programming Languages
1 15 (3.52%) SQL
2 7 (1.64%) PowerShell
3 4 (0.94%) Java
3 4 (0.94%) Perl
3 4 (0.94%) Shell Script
4 3 (0.70%) C
5 2 (0.47%) PL/SQL
5 2 (0.47%) Python
5 2 (0.47%) Ruby
5 2 (0.47%) Scala
5 2 (0.47%) WebLogic Scripting Tool
6 1 (0.23%) ABAP
6 1 (0.23%) JavaScript
6 1 (0.23%) R
6 1 (0.23%) SAPscript
Qualifications
1 68 (15.96%) Security Cleared
2 44 (10.33%) SC Cleared
3 37 (8.69%) ITIL Foundation Certificate
4 29 (6.81%) Cisco Certification
5 27 (6.34%) DV Cleared
6 26 (6.10%) ITIL Certification
7 23 (5.40%) CCNA
8 20 (4.69%) Degree
9 15 (3.52%) Microsoft Certification
10 14 (3.29%) BPSS Clearance
11 12 (2.82%) CCNP
12 9 (2.11%) MCSE
12 9 (2.11%) PRINCE2 Practitioner
13 8 (1.88%) PMI Certification
14 7 (1.64%) PRINCE2 Certification
15 5 (1.17%) CCIE
15 5 (1.17%) Master's Degree
15 5 (1.17%) MCP
16 4 (0.94%) CCIE Routing and Switching
16 4 (0.94%) DBS Check
Quality Assurance & Compliance
1 65 (15.26%) SLA
2 18 (4.23%) ISO 9001
3 16 (3.76%) ISO/IEC 20000
4 12 (2.82%) ISO/IEC 27001
5 10 (2.35%) Sarbanes-Oxley
6 8 (1.88%) PMO
7 5 (1.17%) QA
8 3 (0.70%) GDPR
8 3 (0.70%) PCI DSS
9 2 (0.47%) Disclosure Scotland
9 2 (0.47%) GAMP
10 1 (0.23%) Data Quality
10 1 (0.23%) ISO 22301
10 1 (0.23%) ISO 8583
10 1 (0.23%) ISO 9000
10 1 (0.23%) PMBOK
System Software
1 41 (9.62%) Active Directory
2 21 (4.93%) VMware Infrastructure
3 13 (3.05%) Hyper-V
4 11 (2.58%) VMware ESXi
4 11 (2.58%) vSphere
5 5 (1.17%) VMware Workstation
6 4 (0.94%) Virtual Machines
6 4 (0.94%) XenApp
6 4 (0.94%) XenDesktop
7 3 (0.70%) Veritas Cluster Server
7 3 (0.70%) XenServer
8 2 (0.47%) NFS
8 2 (0.47%) Veritas File System
8 2 (0.47%) Virtual Desktop
9 1 (0.23%) Docker
9 1 (0.23%) ISA Server
9 1 (0.23%) Virtual Servers
Systems Management
1 17 (3.99%) SCCM
2 7 (1.64%) AirWatch
2 7 (1.64%) NetBackup
2 7 (1.64%) SCOM
2 7 (1.64%) Symantec Enterprise Vault
3 4 (0.94%) Netcool
3 4 (0.94%) Puppet
4 3 (0.70%) Ansible
4 3 (0.70%) Nagios
4 3 (0.70%) Opscode Chef
4 3 (0.70%) vCenter Server
4 3 (0.70%) Veritas Storage Foundation
5 2 (0.47%) EMC NetWorker
5 2 (0.47%) MOM
5 2 (0.47%) OpenView
5 2 (0.47%) OVSD
5 2 (0.47%) SnapMirror
5 2 (0.47%) SnapVault
6 1 (0.23%) Rancher
6 1 (0.23%) vRealize
Vendors
1 91 (21.36%) Microsoft
2 42 (9.86%) Cisco
3 36 (8.45%) VMware
4 20 (4.69%) SAP
5 15 (3.52%) HP
6 14 (3.29%) Citrix
6 14 (3.29%) NetApp
7 11 (2.58%) Oracle
7 11 (2.58%) Red Hat
8 9 (2.11%) Motorola
9 7 (1.64%) IBM
9 7 (1.64%) Remedy
9 7 (1.64%) Symantec
10 6 (1.41%) BMC
10 6 (1.41%) F5
10 6 (1.41%) Huawei
10 6 (1.41%) ServiceNow
11 5 (1.17%) EMC
11 5 (1.17%) MobileIron
11 5 (1.17%) Sybase