Period
to 20 June 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 20 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South East
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 110 92 86
Rank change year-on-year -18 -6 -10
Contract jobs citing Service Delivery 373 373 470
As % of all contract IT jobs advertised in the South East 2.26% 2.42% 2.60%
As % of the Processes & Methodologies category 2.67% 2.90% 3.15%
Number of daily rates quoted 218 223 291
South East median daily rate £436 £425 £400
Median daily rate % change year-on-year +2.47% +6.25% +6.67%
10th Percentile £214 £263 £260
90th Percentile £563 £565 £538
England median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% +1.27%
Number of hourly rates quoted 15 15 20
South East median hourly rate £13.50 £18.50 £23.00
Median hourly rate % change year-on-year -27.03% -19.57% -42.50%
10th Percentile £7.91 £10.74 £11.56
90th Percentile £19.20 £32.20 £54.13
England median hourly rate £15.12 £16.00 £21.50
% change year-on-year -5.48% -25.58% +26.47%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,986 12,850 14,930
As % of all contract IT jobs advertised in the South East 84.70% 83.37% 82.53%
Number of daily rates quoted 8,253 7,421 9,171
South East median daily rate £435 £415 £400
Median daily rate % change year-on-year +4.82% +3.75% +5.26%
10th Percentile £275 £263 £250
90th Percentile £588 £563 £545
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 478 493 563
South East median hourly rate £25.00 £20.00 £26.00
Median hourly rate % change year-on-year +25.00% -23.08% +18.18%
10th Percentile £10.75 £11.52 £12.00
90th Percentile £52.50 £50.45 £52.95
England median hourly rate £22.00 £25.00 £25.00
% change year-on-year -12.00% - +19.05%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South East.

Contractor daily rate trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 20 June 2018.

Contractor daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South East.

Contractor hourly rate trend for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 20 June 2018.

Contractor hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 20 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -19 146 £400 -5.88% 46
Surrey -5 80 £462 -1.52% 23
Hampshire -22 80 £438 +2.94% 20
Buckinghamshire +8 67 £417 -16.60% 14
Berkshire -40 56 £375 -16.67% 25
West Sussex +14 34 £475 +11.76% 2
Oxfordshire -2 23 £419 +19.64% 7
East Sussex +18 15 £450 +56.52% 8
Kent +2 8 £413 +35.25% 4
Middlesex -3 2 £478 +3.80%
Service Delivery
England

For the 6 months to 20 June 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Service Delivery.

1 143 (38.34%) ITIL
2 88 (23.59%) Windows
3 87 (23.32%) Service Management
4 82 (21.98%) Project Management
5 80 (21.45%) Finance
6 78 (20.91%) Security Cleared
7 73 (19.57%) Microsoft
8 72 (19.30%) Agile Software Development
9 63 (16.89%) SC Cleared
10 60 (16.09%) Change Management
11 57 (15.28%) Analytical Skills
12 52 (13.94%) Problem-Solving
13 51 (13.67%) SLA
14 45 (12.06%) ITIL V3
15 43 (11.53%) Cisco
16 41 (10.99%) Unix
17 38 (10.19%) Firewall
17 38 (10.19%) ITSM
18 37 (9.92%) Stakeholder Management
18 37 (9.92%) Microsoft Office
18 37 (9.92%) Data Centre
19 35 (9.38%) VMware
20 34 (9.12%) SAP
21 33 (8.85%) Degree
22 32 (8.58%) Scrum
23 31 (8.31%) Oracle
24 30 (8.04%) Active Directory
24 30 (8.04%) Telecoms
25 29 (7.77%) DV Cleared
25 29 (7.77%) Coaching

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (5.09%) SharePoint
2 11 (2.95%) IIS
3 9 (2.41%) MS Exchange
3 9 (2.41%) SharePoint Server
4 7 (1.88%) Skype for Business
5 5 (1.34%) CMS
5 5 (1.34%) SAS
6 3 (0.80%) Apache
6 3 (0.80%) Exchange Server 2010
6 3 (0.80%) Exchange Server 2013
7 2 (0.54%) Apache Spark
7 2 (0.54%) Confluence
7 2 (0.54%) Elasticsearch
7 2 (0.54%) JBoss
7 2 (0.54%) Oracle SOA Suite
7 2 (0.54%) WebLogic
7 2 (0.54%) WildFly
8 1 (0.27%) Apache Solr
8 1 (0.27%) Oracle Application Server
8 1 (0.27%) Oracle Service Bus
Applications
1 37 (9.92%) Microsoft Office
2 20 (5.36%) Microsoft Excel
3 10 (2.68%) Microsoft PowerPoint
4 8 (2.14%) MS Visio
5 7 (1.88%) Microsoft Project
6 1 (0.27%) Maya
Business Applications
1 5 (1.34%) SAP ERP
2 4 (1.07%) SAP HR
3 3 (0.80%) Remedy ITSM
3 3 (0.80%) SAP CO
3 3 (0.80%) SAP FI
3 3 (0.80%) SAP FI/CO
3 3 (0.80%) SAP MM
4 2 (0.54%) Global One
5 1 (0.27%) Dynamics CRM
5 1 (0.27%) Oracle ERP
5 1 (0.27%) Oracle Payables
5 1 (0.27%) Oracle Retail
5 1 (0.27%) SAP HCM
5 1 (0.27%) SAP Oil and Gas
5 1 (0.27%) Workfront
Cloud Services
1 11 (2.95%) Amazon AWS
1 11 (2.95%) Office 365
2 8 (2.14%) Microsoft Azure
3 6 (1.61%) SuccessFactors
4 4 (1.07%) IaaS
4 4 (1.07%) SaaS
4 4 (1.07%) Veeva
5 3 (0.80%) Cloud Computing
6 2 (0.54%) Lucidchart
7 1 (0.27%) Boomi
7 1 (0.27%) Dynamics 365
7 1 (0.27%) PaaS
Communications & Networking
1 38 (10.19%) Firewall
2 28 (7.51%) LAN
3 26 (6.97%) SAN
4 24 (6.43%) WAN
5 21 (5.63%) VPN
6 19 (5.09%) Internet
7 13 (3.49%) Wireless
8 12 (3.22%) TCP/IP
9 11 (2.95%) Cisco ASA
9 11 (2.95%) MPLS
10 10 (2.68%) BGP
10 10 (2.68%) NAS
10 10 (2.68%) OSPF
10 10 (2.68%) Unified Communications
11 9 (2.41%) Multicast
11 9 (2.41%) VoIP
12 8 (2.14%) DNS
12 8 (2.14%) IP Telephony
13 7 (1.88%) DHCP
13 7 (1.88%) Ethernet
Database & Business Intelligence
1 24 (6.43%) SQL Server
2 12 (3.22%) Oracle Database
3 11 (2.95%) SQL Server 2012
4 7 (1.88%) Power BI
5 6 (1.61%) Data Warehouse
6 4 (1.07%) BusinessObjects
6 4 (1.07%) SQL Server 2008
6 4 (1.07%) SQL Server 2016
6 4 (1.07%) SQL Server Integration Services
6 4 (1.07%) SQL Server Reporting Services
7 3 (0.80%) BusinessObjects Web Intelligence
7 3 (0.80%) Data Lake
7 3 (0.80%) Microsoft Analysis Services
7 3 (0.80%) MS Access
7 3 (0.80%) MySQL
7 3 (0.80%) Qlik Sense
7 3 (0.80%) SAP BW
7 3 (0.80%) SQL Server 2014
7 3 (0.80%) SQL Server Analysis Services
8 2 (0.54%) Oracle Reports
Development Applications
1 6 (1.61%) JIRA
2 1 (0.27%) MSTest
2 1 (0.27%) Oracle APEX
2 1 (0.27%) Oracle Forms
General
1 80 (21.45%) Finance
2 30 (8.04%) Telecoms
3 24 (6.43%) Retail
4 16 (4.29%) Legal
5 8 (2.14%) German Language
6 7 (1.88%) Pharmaceutical
7 6 (1.61%) Banking
7 6 (1.61%) Publishing
8 5 (1.34%) Manufacturing
8 5 (1.34%) Military
9 4 (1.07%) Back Office
9 4 (1.07%) Marketing
10 3 (0.80%) Automotive
10 3 (0.80%) Billing
11 2 (0.54%) Law
12 1 (0.27%) Advertising
12 1 (0.27%) Aerospace
12 1 (0.27%) French Language
12 1 (0.27%) Investment Banking
12 1 (0.27%) Mandarin Language
Job Titles
1 53 (14.21%) Service Manager
2 47 (12.60%) Delivery Manager
3 40 (10.72%) Project Manager
4 39 (10.46%) Services Delivery Manager
5 37 (9.92%) Analyst
6 19 (5.09%) Architect
6 19 (5.09%) IT Manager
7 18 (4.83%) Scrum Master
8 13 (3.49%) Network Engineer
9 12 (3.22%) Developer
10 11 (2.95%) Administrator
10 11 (2.95%) Security Manager
10 11 (2.95%) Senior Manager
10 11 (2.95%) Senior Project Manager
10 11 (2.95%) Support Engineer
11 10 (2.68%) Desktop Support
11 10 (2.68%) IT Services Manager
11 10 (2.68%) Transition Manager
12 9 (2.41%) Consultant
12 9 (2.41%) Team Leader
Libraries, Frameworks & Software Standards
1 13 (3.49%) Web Services
2 12 (3.22%) XML
3 7 (1.88%) HTML
3 7 (1.88%) Web Services Management
4 6 (1.61%) .NET
4 6 (1.61%) jQuery
5 5 (1.34%) Node.js
6 4 (1.07%) HTML5
6 4 (1.07%) Middleware
6 4 (1.07%) SAP Basis
7 3 (0.80%) CSS
7 3 (0.80%) XSLT
8 2 (0.54%) .NET Framework
8 2 (0.54%) Core Data
8 2 (0.54%) JSON
8 2 (0.54%) Kafka
8 2 (0.54%) LDAP
8 2 (0.54%) SOAP
8 2 (0.54%) Software Packaging
8 2 (0.54%) WSDL
Miscellaneous
1 57 (15.28%) Analytical Skills
2 37 (9.92%) Data Centre
3 25 (6.70%) Management Information System
4 22 (5.90%) Self-Motivation
5 11 (2.95%) Clustering
5 11 (2.95%) Driving Licence
6 9 (2.41%) Enterprise Software
6 9 (2.41%) Fat Client
6 9 (2.41%) Thin Client
7 8 (2.14%) Video Conferencing
8 7 (1.88%) CMDB
8 7 (1.88%) Cyberthreat
9 6 (1.61%) Enterprise Storage
9 6 (1.61%) Virtual Team
10 5 (1.34%) Computer Science
10 5 (1.34%) PMI
10 5 (1.34%) Private Cloud
11 4 (1.07%) Blackberry
11 4 (1.07%) iPad
12 3 (0.80%) Mainframe
Operating Systems
1 88 (23.59%) Windows
2 41 (10.99%) Unix
3 29 (7.77%) Windows Server 2012
4 25 (6.70%) Solaris
5 24 (6.43%) Windows Server
6 23 (6.17%) Linux
7 22 (5.90%) Windows Server 2008
8 15 (4.02%) Windows Server 2003
9 14 (3.75%) Windows 7
10 12 (3.22%) Windows 10
11 11 (2.95%) Red Hat Enterprise Linux
12 5 (1.34%) Ubuntu
13 4 (1.07%) Android
13 4 (1.07%) Windows NT
13 4 (1.07%) Windows XP
14 3 (0.80%) Windows 2000
15 2 (0.54%) AIX
15 2 (0.54%) SUSE
15 2 (0.54%) Windows 8
16 1 (0.27%) Windows Embedded Compact
Processes & Methodologies
1 143 (38.34%) ITIL
2 87 (23.32%) Service Management
3 82 (21.98%) Project Management
4 72 (19.30%) Agile Software Development
5 60 (16.09%) Change Management
6 52 (13.94%) Problem-Solving
7 45 (12.06%) ITIL V3
8 38 (10.19%) ITSM
9 37 (9.92%) Stakeholder Management
10 32 (8.58%) Scrum
11 29 (7.77%) Coaching
12 28 (7.51%) Mentoring
13 27 (7.24%) Disaster Recovery
13 27 (7.24%) Problem Management
13 27 (7.24%) Service Design
14 26 (6.97%) Process Improvement
15 25 (6.70%) Agile Project Management
15 25 (6.70%) Migration
16 24 (6.43%) Incident Management
16 24 (6.43%) User Stories
Programming Languages
1 24 (6.43%) SQL
2 17 (4.56%) Java
3 10 (2.68%) JavaScript
4 9 (2.41%) PowerShell
5 7 (1.88%) Perl
5 7 (1.88%) VBA
6 5 (1.34%) Bash Shell
6 5 (1.34%) C
7 4 (1.07%) ABAP
7 4 (1.07%) AWK
7 4 (1.07%) PL/SQL
7 4 (1.07%) sed
8 3 (0.80%) C#
8 3 (0.80%) C++
8 3 (0.80%) VB
9 2 (0.54%) Python
10 1 (0.27%) T-SQL
10 1 (0.27%) TypeScript
10 1 (0.27%) XQuery
Qualifications
1 78 (20.91%) Security Cleared
2 63 (16.89%) SC Cleared
3 33 (8.85%) Degree
4 29 (7.77%) DV Cleared
5 21 (5.63%) ITIL Certification
6 12 (3.22%) Microsoft Certification
7 11 (2.95%) CCNP
7 11 (2.95%) Cisco Certification
8 9 (2.41%) CISM
8 9 (2.41%) CISMP
8 9 (2.41%) CISSP
8 9 (2.41%) Master's Degree
9 8 (2.14%) MCSE
9 8 (2.14%) PRINCE2 Practitioner
10 7 (1.88%) CCNA
11 6 (1.61%) BPSS Clearance
11 6 (1.61%) MCP
11 6 (1.61%) PRINCE2 Certification
12 5 (1.34%) ITIL Foundation Certificate
12 5 (1.34%) PMI Certification
Quality Assurance & Compliance
1 51 (13.67%) SLA
2 17 (4.56%) PMO
3 11 (2.95%) Sarbanes-Oxley
4 8 (2.14%) PCI DSS
4 8 (2.14%) QA
5 7 (1.88%) GDPR
5 7 (1.88%) ISO/IEC 27001
6 5 (1.34%) ISO/IEC 19770
7 4 (1.07%) ISO/IEC 20000
8 3 (0.80%) GxP
9 2 (0.54%) COBIT
System Software
1 30 (8.04%) Active Directory
2 19 (5.09%) VMware ESXi
3 18 (4.83%) VMware Infrastructure
4 4 (1.07%) Hyper-V
4 4 (1.07%) NFS
4 4 (1.07%) Veritas Cluster Server
4 4 (1.07%) Veritas File System
4 4 (1.07%) Virtual Machines
4 4 (1.07%) XenApp
5 3 (0.80%) Virtual Desktop
5 3 (0.80%) VMware Workstation
5 3 (0.80%) vSphere
6 2 (0.54%) Terminal Server
7 1 (0.27%) Docker
7 1 (0.27%) GPFS
7 1 (0.27%) Oracle RAC
7 1 (0.27%) VMware NSX
Systems Management
1 20 (5.36%) SCCM
2 9 (2.41%) vCenter Server
3 6 (1.61%) Ansible
3 6 (1.61%) SnapMirror
3 6 (1.61%) SnapVault
4 4 (1.07%) EMC NetWorker
4 4 (1.07%) OVSD
4 4 (1.07%) SCOM
4 4 (1.07%) Single Sign-On
5 3 (0.80%) Kubernetes
5 3 (0.80%) Microsoft Clustering
5 3 (0.80%) Nagios
5 3 (0.80%) Puppet
5 3 (0.80%) QRadar
5 3 (0.80%) Veritas Storage Foundation
6 2 (0.54%) Cisco CUCM
6 2 (0.54%) McAfee ePO
6 2 (0.54%) NetBackup
6 2 (0.54%) Opscode Chef
6 2 (0.54%) Oracle ZFS
Vendors
1 73 (19.57%) Microsoft
2 43 (11.53%) Cisco
3 35 (9.38%) VMware
4 34 (9.12%) SAP
5 31 (8.31%) Oracle
6 21 (5.63%) NetApp
7 17 (4.56%) ServiceNow
8 14 (3.75%) Citrix
9 12 (3.22%) F5
9 12 (3.22%) SolarWinds
10 11 (2.95%) HP
11 10 (2.68%) EMC
11 10 (2.68%) Red Hat
12 9 (2.41%) Huawei
12 9 (2.41%) Juniper
12 9 (2.41%) Sun
13 8 (2.14%) Brocade
13 8 (2.14%) Palo Alto
13 8 (2.14%) Splunk
14 7 (1.88%) Workday