Period
to 12 December 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
England > South East
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 103 90 96
Rank change year-on-year -13 +6 -26
Contract jobs citing Service Delivery 392 415 384
As % of all contract IT jobs advertised in the South East 2.31% 2.48% 2.35%
As % of the Processes & Methodologies category 2.66% 2.94% 2.80%
Number of daily rates quoted 209 277 217
South East median daily rate £413 £425 £416
Median daily rate % change year-on-year -2.94% +2.29% +6.54%
10th Percentile £154 £217 £200
90th Percentile £578 £550 £575
England median daily rate £435 £425 £425
% change year-on-year +2.35% - +6.25%
Number of hourly rates quoted 20 18 20
South East median hourly rate £15.65 £18.00 £14.50
Median hourly rate % change year-on-year -13.08% +24.14% -3.33%
10th Percentile £10.02 £11.18 £9.88
90th Percentile £22.10 £25.69 £26.78
England median hourly rate £18.00 £16.41 £16.75
% change year-on-year +9.72% -2.06% -8.22%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,751 14,133 13,737
As % of all contract IT jobs advertised in the South East 86.78% 84.35% 84.00%
Number of daily rates quoted 8,866 8,490 8,236
South East median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +1.27%
10th Percentile £279 £263 £250
90th Percentile £588 £575 £563
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 488 460 581
South East median hourly rate £25.56 £23.00 £24.15
Median hourly rate % change year-on-year +11.13% -4.76% -3.40%
10th Percentile £11.85 £11.25 £11.06
90th Percentile £51.00 £50.00 £50.00
England median hourly rate £22.00 £25.00 £22.84
% change year-on-year -12.00% +9.48% +3.80%

Service Delivery
Job Vacancy Trend in the South East

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the South East.

Contractor daily rate trend for Service Delivery in the South East

Service Delivery
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 12 December 2018.

Contractor daily rate histogram for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the South East.

Contractor hourly rate trend for Service Delivery in the South East

Service Delivery
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Service Delivery in the South East over the 6 months to 12 December 2018.

Contractor hourly rate histogram for Service Delivery in the South East

Service Delivery
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the South East region over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +20 198 £415 +2.15% 45
Berkshire +27 116 £318 -25.51% 29
Hampshire -29 78 £400 - 19
Buckinghamshire +5 54 £415 +0.24% 12
Surrey -41 54 £396 -13.91% 13
West Sussex -26 32 £421 +2.74% 4
Oxfordshire +11 28 £450 +40.63% 4
Kent +11 18 £395 -9.71% 7
East Sussex -16 8 £158 -65.00% 2
Middlesex +7 2 £500 -0.30%
Service Delivery
England

For the 6 months to 12 December 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Service Delivery.

1 135 (34.44%) ITIL
2 100 (25.51%) Service Management
3 73 (18.62%) Security Cleared
4 72 (18.37%) Project Management
5 69 (17.60%) Agile Software Development
6 68 (17.35%) Problem-Solving
7 66 (16.84%) Windows
8 55 (14.03%) Telecoms
9 54 (13.78%) Microsoft
10 53 (13.52%) SC Cleared
11 52 (13.27%) SLA
11 52 (13.27%) Finance
12 45 (11.48%) Data Centre
13 41 (10.46%) Active Directory
14 40 (10.20%) Stakeholder Management
14 40 (10.20%) Analytical Skills
15 36 (9.18%) Service Delivery Management
16 35 (8.93%) DevOps
16 35 (8.93%) Continuous Improvement
16 35 (8.93%) Scrum
17 34 (8.67%) Self-Motivation
18 31 (7.91%) VMware
19 30 (7.65%) SQL
20 28 (7.14%) Oracle
20 28 (7.14%) Change Management
21 25 (6.38%) Microsoft Office
21 25 (6.38%) Mentoring
22 24 (6.12%) Linux
22 24 (6.12%) LAN
22 24 (6.12%) Incident Management

Service Delivery
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (3.06%) SharePoint
2 7 (1.79%) MS Exchange
2 7 (1.79%) SharePoint 2010
2 7 (1.79%) SharePoint 2013
3 6 (1.53%) IIS
4 3 (0.77%) Apache Solr
4 3 (0.77%) Apache Spark
4 3 (0.77%) Elasticsearch
4 3 (0.77%) Oracle SOA Suite
4 3 (0.77%) WebLogic
5 2 (0.51%) Confluence
5 2 (0.51%) Oracle Service Bus
6 1 (0.26%) ArcGIS
6 1 (0.26%) Exchange Server 2010
6 1 (0.26%) Exchange Server 2013
6 1 (0.26%) SharePoint Server
Applications
1 25 (6.38%) Microsoft Office
2 22 (5.61%) Microsoft Excel
3 8 (2.04%) Microsoft PowerPoint
4 3 (0.77%) MS Visio
5 1 (0.26%) Microsoft Project
Business Applications
1 5 (1.28%) Remedy ITSM
1 5 (1.28%) SAP HR
2 3 (0.77%) Oracle EBS
2 3 (0.77%) Workday HCM
3 2 (0.51%) Global One
3 2 (0.51%) Oracle Applications
3 2 (0.51%) Oracle EBS R12
4 1 (0.26%) Dynamics CRM
4 1 (0.26%) Infor M3
4 1 (0.26%) SAP Business ByDesign
4 1 (0.26%) SAP ERP
Cloud Services
1 21 (5.36%) Office 365
2 12 (3.06%) Amazon AWS
3 10 (2.55%) SaaS
4 4 (1.02%) Salesforce Service Cloud
5 3 (0.77%) Cloud Computing
5 3 (0.77%) IaaS
5 3 (0.77%) Microsoft Azure
6 2 (0.51%) Salesforce Sales Cloud
7 1 (0.26%) Dynamics 365
7 1 (0.26%) Oracle CX
Communications & Networking
1 24 (6.12%) LAN
2 23 (5.87%) WAN
3 15 (3.83%) Radio Access Network
4 12 (3.06%) DNS
4 12 (3.06%) Firewall
5 11 (2.81%) VPN
6 10 (2.55%) DHCP
7 9 (2.30%) SAN
7 9 (2.30%) Wireless
8 7 (1.79%) TCP/IP
9 6 (1.53%) Remote Desktop
10 4 (1.02%) HTTP
10 4 (1.02%) Junos
10 4 (1.02%) Network Security
11 3 (0.77%) Broadband
11 3 (0.77%) Ethernet
11 3 (0.77%) ISDN
11 3 (0.77%) LTE
11 3 (0.77%) VoIP
11 3 (0.77%) WLAN
Database & Business Intelligence
1 21 (5.36%) SQL Server
2 14 (3.57%) Oracle Database
3 8 (2.04%) NoSQL
4 7 (1.79%) SQL Server 2012
5 6 (1.53%) SAP BW
6 5 (1.28%) Oracle Reports
6 5 (1.28%) Power BI
7 3 (0.77%) Apache Cassandra
7 3 (0.77%) MongoDB
7 3 (0.77%) Neo4j
7 3 (0.77%) Redis
7 3 (0.77%) SQL Server Integration Services
7 3 (0.77%) SQL Server Reporting Services
8 2 (0.51%) BusinessObjects Web Intelligence
8 2 (0.51%) Data Lake
8 2 (0.51%) Oracle Database 12c
8 2 (0.51%) Qlik Sense
8 2 (0.51%) SQL Server 2008
8 2 (0.51%) SQL Server 2014
8 2 (0.51%) SQL Server Analysis Services
Development Applications
1 6 (1.53%) JIRA
2 5 (1.28%) Oracle Forms
3 2 (0.51%) ProC
3 2 (0.51%) Toad
4 1 (0.26%) Cucumber
4 1 (0.26%) Eclipse
4 1 (0.26%) gulp
4 1 (0.26%) MSI
4 1 (0.26%) MSTest
4 1 (0.26%) SoapUI
General
1 55 (14.03%) Telecoms
2 52 (13.27%) Finance
3 19 (4.85%) Legal
4 12 (3.06%) Marketing
5 10 (2.55%) Retail
6 7 (1.79%) Banking
7 6 (1.53%) Back Office
7 6 (1.53%) Mandarin Language
8 3 (0.77%) Automotive
8 3 (0.77%) Billing
8 3 (0.77%) Electronics
8 3 (0.77%) Publishing
9 2 (0.51%) Advertising
10 1 (0.26%) German Language
10 1 (0.26%) Law
Job Titles
1 75 (19.13%) Service Manager
2 45 (11.48%) Services Delivery Manager
3 43 (10.97%) Delivery Manager
4 31 (7.91%) Analyst
4 31 (7.91%) Developer
5 25 (6.38%) Architect
5 25 (6.38%) Project Manager
6 21 (5.36%) IT Manager
7 18 (4.59%) Support Engineer
8 16 (4.08%) Vendor Manager
9 14 (3.57%) Service Transition Manager
9 14 (3.57%) Telecoms Manager
9 14 (3.57%) Transition Manager
10 12 (3.06%) 1st Line Support
10 12 (3.06%) Senior Manager
11 11 (2.81%) Service Architect
12 10 (2.55%) Contracts Manager
12 10 (2.55%) Infrastructure Engineer
12 10 (2.55%) IT Services Manager
12 10 (2.55%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 19 (4.85%) Kafka
1 19 (4.85%) Web Services
2 10 (2.55%) REST
2 10 (2.55%) Spring
2 10 (2.55%) Spring Boot
3 7 (1.79%) HTML
3 7 (1.79%) XML
4 6 (1.53%) Middleware
4 6 (1.53%) XSLT
5 5 (1.28%) .NET
5 5 (1.28%) CSS
5 5 (1.28%) Play Framework
6 4 (1.02%) AngularJS
6 4 (1.02%) D3.js
6 4 (1.02%) jQuery
6 4 (1.02%) JSON
6 4 (1.02%) LESS
6 4 (1.02%) Node.js
6 4 (1.02%) SAP Fiori
7 3 (0.77%) SignalR
Miscellaneous
1 45 (11.48%) Data Centre
2 40 (10.20%) Analytical Skills
3 34 (8.67%) Self-Motivation
4 15 (3.83%) Management Information System
5 10 (2.55%) User Experience
5 10 (2.55%) Virtual Team
6 8 (2.04%) Video Conferencing
7 7 (1.79%) Data Structures
7 7 (1.79%) Fat Client
7 7 (1.79%) HP Storage
7 7 (1.79%) Thin Client
8 6 (1.53%) Client/Server
8 6 (1.53%) Private Cloud
9 5 (1.28%) CMDB
10 4 (1.02%) Analytical Mindset
10 4 (1.02%) Smartphone
10 4 (1.02%) Social Media
11 3 (0.77%) Mobile App
11 3 (0.77%) NHS
11 3 (0.77%) Robotics
Operating Systems
1 66 (16.84%) Windows
2 24 (6.12%) Linux
3 21 (5.36%) Unix
3 21 (5.36%) Windows 7
4 17 (4.34%) Windows Server 2012
5 15 (3.83%) Windows 10
5 15 (3.83%) Windows Server
6 14 (3.57%) Windows Server 2008
7 7 (1.79%) Solaris
8 4 (1.02%) Android
9 3 (0.77%) Ubuntu
9 3 (0.77%) Windows NT
10 2 (0.51%) AIX
10 2 (0.51%) Oracle Linux
10 2 (0.51%) Windows Vista
11 1 (0.26%) Mac OS X
11 1 (0.26%) Windows Server 2003
Processes & Methodologies
1 135 (34.44%) ITIL
2 100 (25.51%) Service Management
3 72 (18.37%) Project Management
4 69 (17.60%) Agile Software Development
5 68 (17.35%) Problem-Solving
6 40 (10.20%) Stakeholder Management
7 36 (9.18%) Service Delivery Management
8 35 (8.93%) Continuous Improvement
8 35 (8.93%) DevOps
8 35 (8.93%) Scrum
9 28 (7.14%) Change Management
10 25 (6.38%) Mentoring
11 24 (6.12%) Incident Management
12 22 (5.61%) Decision-Making
12 22 (5.61%) Supplier Management
13 21 (5.36%) CRM
13 21 (5.36%) ITIL V3
13 21 (5.36%) Problem Management
14 19 (4.85%) Service Design
15 18 (4.59%) Process Improvement
Programming Languages
1 30 (7.65%) SQL
2 20 (5.10%) Java
3 10 (2.55%) C
4 8 (2.04%) PL/SQL
5 7 (1.79%) JavaScript
6 5 (1.28%) C#
6 5 (1.28%) Scala
7 4 (1.02%) ABAP
7 4 (1.02%) Java 8
8 3 (0.77%) SAPscript
8 3 (0.77%) TypeScript
9 2 (0.51%) Shell Script
10 1 (0.26%) PowerShell
10 1 (0.26%) Python
10 1 (0.26%) T-SQL
10 1 (0.26%) XPath
10 1 (0.26%) XQuery
Qualifications
1 73 (18.62%) Security Cleared
2 53 (13.52%) SC Cleared
3 24 (6.12%) DV Cleared
4 22 (5.61%) Degree
5 18 (4.59%) ITIL Certification
6 14 (3.57%) Microsoft Certification
7 7 (1.79%) MCITP
8 5 (1.28%) Cisco Certification
8 5 (1.28%) MCDBA
8 5 (1.28%) MCSA
9 4 (1.02%) JNCIS
9 4 (1.02%) PRINCE2 Certification
9 4 (1.02%) PRINCE2 Practitioner
10 3 (0.77%) A+ Certification
10 3 (0.77%) CISM
10 3 (0.77%) DBS Check
10 3 (0.77%) ITIL Foundation Certificate
10 3 (0.77%) JNCIA
10 3 (0.77%) JNCIE
10 3 (0.77%) JNCIP
Quality Assurance & Compliance
1 52 (13.27%) SLA
2 21 (5.36%) QA
3 7 (1.79%) PMO
4 6 (1.53%) GDPR
5 2 (0.51%) Data Quality
6 1 (0.26%) COBIT
6 1 (0.26%) ISO/IEC 27001
6 1 (0.26%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 41 (10.46%) Active Directory
2 20 (5.10%) VMware Infrastructure
3 5 (1.28%) VMware Workstation
4 4 (1.02%) Docker
5 2 (0.51%) Active Directory Lightweight Directory Services
5 2 (0.51%) Hyper-V
5 2 (0.51%) VMware ESXi
5 2 (0.51%) VMware Server
6 1 (0.26%) Virtual Machines
6 1 (0.26%) vSphere
6 1 (0.26%) XenApp
Systems Management
1 16 (4.08%) SCCM
2 11 (2.81%) Kubernetes
3 7 (1.79%) SCOM
4 6 (1.53%) vCenter Server
5 5 (1.28%) NetBackup
6 4 (1.02%) Ansible
7 3 (0.77%) Microsoft Intune
7 3 (0.77%) OpenView Configuration Management
8 2 (0.51%) McAfee ePO
8 2 (0.51%) Systems Management Server (SMS)
9 1 (0.26%) Amdocs OSS
9 1 (0.26%) Cisco Prime
9 1 (0.26%) Data Guard
9 1 (0.26%) Nagios
9 1 (0.26%) Oracle Enterprise Manager
9 1 (0.26%) SolarWinds Orion
Vendors
1 54 (13.78%) Microsoft
2 31 (7.91%) VMware
3 28 (7.14%) Oracle
4 23 (5.87%) HP
5 21 (5.36%) Cisco
5 21 (5.36%) Citrix
6 16 (4.08%) NetApp
7 15 (3.83%) Huawei
7 15 (3.83%) Salesforce.com
7 15 (3.83%) Workday
8 14 (3.57%) SAP
9 10 (2.55%) EMC
10 8 (2.04%) Isilon
10 8 (2.04%) Remedy
11 7 (1.79%) Apple
12 6 (1.53%) Canon
12 6 (1.53%) Juniper
12 6 (1.53%) New Relic
12 6 (1.53%) Nimble Storage
12 6 (1.53%) Xerox