Period
to 19 November 2017

The median contractor rate for a Service Desk Analyst was £113 per day in advertised job vacancies in Manchester during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
North West > Manchester
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 104 141 122
Rank change year-on-year +37 -19 -41
Contract jobs requiring a Service Desk Analyst 34 21 37
As % of all contract IT jobs advertised in Manchester 1.17% 0.59% 0.97%
As % of the Job Titles category 1.23% 0.63% 1.03%
Number of daily rates quoted 20 10 16
Manchester median daily rate £113 £115 £120
Median daily rate % change year-on-year -2.17% -4.17% -6.80%
10th Percentile £89 £101 £98
90th Percentile £145 £131 £182
North West median daily rate £121 £115 £120
% change year-on-year +5.43% -4.17% +9.09%
Number of hourly rates quoted 10 6 9
Manchester median hourly rate £15.75 £13.50 £17.00
Median hourly rate % change year-on-year +16.67% -20.59% +41.67%
10th Percentile £11.35 £10.13 £10.65
90th Percentile £17.43 £15.24 £47.50
North West median hourly rate £15.25 £14.00 £14.50
% change year-on-year +8.93% -3.45% +20.83%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Manchester
Contract vacancies in Manchester with a recognized job title 2758 3333 3596
% of contract IT jobs with a recognized job title 94.58% 94.39% 94.58%
Number of daily rates quoted 1738 2129 2082
Manchester median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +11.11%
10th Percentile £232 £239 £225
90th Percentile £575 £538 £525
North West median daily rate £400 £400 £400
Number of hourly rates quoted 120 81 141
Manchester median hourly rate £17.00 £14.50 £16.00
Median hourly rate % change year-on-year +17.24% -9.38% +6.67%
10th Percentile £11.34 £10.25 £10.50
90th Percentile £41.10 £37.50 £40.00
North West median hourly rate £18.75 £16.00 £20.50
% change year-on-year +17.19% -21.95% +27.81%

Service Desk Analyst
Job Vacancy Trend in Manchester

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Desk Analyst in Manchester

Service Desk Analyst
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Manchester.

Contractor daily rate trend for Service Desk Analyst in Manchester

Service Desk Analyst
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Manchester.

Contractor hourly rate trend for Service Desk Analyst in Manchester

Service Desk Analyst
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +2 5 - -
Wigan - 2 £140 -
Altrincham - 1 - - 1
Ashton-under-Lyne - 1 £100 -
Bolton - 1 £80 -
Oldham - 1 £105 -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 19 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Manchester region featuring Service Desk Analyst in the job title.

1 22 (64.71%) ITIL
2 18 (52.94%) Windows
3 17 (50.00%) Active Directory
4 15 (44.12%) Service Management
4 15 (44.12%) Microsoft
5 11 (32.35%) Windows 7
6 9 (26.47%) ITIL Certification
6 9 (26.47%) Management Information System
7 7 (20.59%) Citrix
7 7 (20.59%) Microsoft Office
8 6 (17.65%) Blackberry
9 5 (14.71%) MCP
9 5 (14.71%) Law
9 5 (14.71%) Publishing
9 5 (14.71%) Windows Server
10 4 (11.76%) Windows 10
10 4 (11.76%) iPhone
10 4 (11.76%) SharePoint
10 4 (11.76%) Service Delivery
11 3 (8.82%) Extranet
11 3 (8.82%) MS Exchange
11 3 (8.82%) Sage
11 3 (8.82%) Legal
11 3 (8.82%) VMware
11 3 (8.82%) Incident Management
11 3 (8.82%) Security Cleared
11 3 (8.82%) Windows Server 2012
11 3 (8.82%) Office 365
12 2 (5.88%) Windows 8
12 2 (5.88%) iPad

Service Desk Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) SharePoint
2 3 (8.82%) MS Exchange
3 1 (2.94%) Blackberry Enterprise Server
3 1 (2.94%) CMS
Applications
1 7 (20.59%) Microsoft Office
Cloud Services
1 3 (8.82%) Office 365
Communications & Networking
1 3 (8.82%) Extranet
2 2 (5.88%) VPN
3 1 (2.94%) DHCP
3 1 (2.94%) DNS
3 1 (2.94%) IP Telephony
3 1 (2.94%) Skype
3 1 (2.94%) WAN
3 1 (2.94%) Wi-Fi
General
1 5 (14.71%) Law
1 5 (14.71%) Publishing
2 3 (8.82%) Legal
3 1 (2.94%) Banking
3 1 (2.94%) Investment Banking
3 1 (2.94%) Telecoms
Miscellaneous
1 9 (26.47%) Management Information System
2 6 (17.65%) Blackberry
3 4 (11.76%) iPhone
4 2 (5.88%) iPad
4 2 (5.88%) Mobile App
4 2 (5.88%) NHS
5 1 (2.94%) Analytical Skills
5 1 (2.94%) Smartphone
Operating Systems
1 18 (52.94%) Windows
2 11 (32.35%) Windows 7
3 5 (14.71%) Windows Server
4 4 (11.76%) Windows 10
5 3 (8.82%) Windows Server 2012
6 2 (5.88%) Windows 8
7 1 (2.94%) Android
Processes & Methodologies
1 22 (64.71%) ITIL
2 15 (44.12%) Service Management
3 4 (11.76%) Service Delivery
4 3 (8.82%) Incident Management
5 2 (5.88%) ITIL V3
6 1 (2.94%) Agile Software Development
6 1 (2.94%) Chat Support
6 1 (2.94%) Coaching
6 1 (2.94%) Content Management
6 1 (2.94%) Data Analysis
6 1 (2.94%) ITSM
6 1 (2.94%) Mentoring
6 1 (2.94%) Resource Allocation
6 1 (2.94%) Root Cause Analysis
6 1 (2.94%) Service Desk Management
Programming Languages
1 2 (5.88%) C
Qualifications
1 9 (26.47%) ITIL Certification
2 5 (14.71%) MCP
3 3 (8.82%) Security Cleared
4 2 (5.88%) Microsoft Certification
4 2 (5.88%) MOS
Quality Assurance & Compliance
1 2 (5.88%) SLA
System Software
1 17 (50.00%) Active Directory
2 1 (2.94%) Hyper-V
2 1 (2.94%) Terminal Server
2 1 (2.94%) VMware Infrastructure
Systems Management
1 2 (5.88%) Systems Management Server (SMS)
2 1 (2.94%) SafeCom
2 1 (2.94%) SCCM
Vendors
1 15 (44.12%) Microsoft
2 7 (20.59%) Citrix
3 3 (8.82%) Sage
3 3 (8.82%) VMware
4 2 (5.88%) LANDesk
5 1 (2.94%) Adobe
5 1 (2.94%) AppSense
5 1 (2.94%) ServiceNow