Period
to 21 November 2017

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in Manchester during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North West > Manchester
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 256 240 218
Rank change year-on-year -16 -22 +8
Permanent jobs requiring a Service Desk Analyst 45 41 53
As % of all permanent IT jobs advertised in Manchester 0.56% 0.55% 0.72%
As % of the Job Titles category 0.58% 0.56% 0.74%
Number of salaries quoted 45 34 33
Manchester median annual salary £22,500 £25,000 £21,500
Median salary % change year-on-year -10.00% +16.28% +10.26%
10th Percentile £18,500 £18,500 £18,500
90th Percentile £32,500 £33,750 £24,565
North West median annual salary £22,000 £22,500 £20,250
% change year-on-year -2.22% +11.11% +1.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7786 7278 7156
% of permanent IT jobs with a recognized job title 97.37% 97.43% 96.60%
Number of salaries quoted 6469 6250 5964
Manchester median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% +6.67%
10th Percentile £26,000 £26,250 £24,500
90th Percentile £65,000 £62,500 £58,750
North West median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

Service Desk Analyst
Job Vacancy Trend in Manchester

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Desk Analyst in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Manchester.

Salary trend for Service Desk Analyst in Manchester

Service Desk Analyst
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Desk Analyst in Manchester over the 6 months to 21 November 2017.

Salary histogram for Service Desk Analyst in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan +5 9 £19,000 -11.63%
Rochdale +23 3 £22,000 -26.67%
Altrincham - 1 £20,500 -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 21 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring Service Desk Analyst in the job title.

1 29 (64.44%) ITIL
2 25 (55.56%) Windows
2 25 (55.56%) Microsoft Office
3 24 (53.33%) Active Directory
4 19 (42.22%) Microsoft
5 15 (33.33%) ITIL Certification
6 14 (31.11%) Windows Server
7 13 (28.89%) Legal
8 11 (24.44%) SLA
8 11 (24.44%) Windows 7
9 10 (22.22%) Incident Management
10 9 (20.00%) Windows 8
11 8 (17.78%) Windows Server 2012
11 8 (17.78%) Windows Server 2008
11 8 (17.78%) Citrix
12 7 (15.56%) Microsoft Excel
12 7 (15.56%) Finance
12 7 (15.56%) Law
12 7 (15.56%) Microsoft PowerPoint
13 6 (13.33%) Office 365
13 6 (13.33%) Proactive Monitoring
13 6 (13.33%) VMware
13 6 (13.33%) MS Exchange
14 5 (11.11%) ADSL
14 5 (11.11%) Broadband
14 5 (11.11%) SQL
14 5 (11.11%) VPN
14 5 (11.11%) Telecoms
14 5 (11.11%) Service Delivery
14 5 (11.11%) Customer Engagement

Service Desk Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.33%) MS Exchange
2 2 (4.44%) Skype for Business
Applications
1 25 (55.56%) Microsoft Office
2 7 (15.56%) Microsoft Excel
2 7 (15.56%) Microsoft PowerPoint
Business Applications
1 3 (6.67%) Visualfiles
Cloud Services
1 6 (13.33%) Office 365
Communications & Networking
1 5 (11.11%) ADSL
1 5 (11.11%) Broadband
1 5 (11.11%) VPN
2 4 (8.89%) Ethernet
2 4 (8.89%) Remote Desktop
3 3 (6.67%) Firewall
4 2 (4.44%) DHCP
4 2 (4.44%) DNS
4 2 (4.44%) Skype
5 1 (2.22%) Cisco IPT
5 1 (2.22%) Internet
5 1 (2.22%) IP Telephony
5 1 (2.22%) LAN
5 1 (2.22%) PBX
5 1 (2.22%) VoIP
5 1 (2.22%) WAN
General
1 13 (28.89%) Legal
2 7 (15.56%) Finance
2 7 (15.56%) Law
3 5 (11.11%) Telecoms
4 1 (2.22%) Advertising
4 1 (2.22%) Pharmaceutical
Miscellaneous
1 3 (6.67%) Driving Licence
1 3 (6.67%) iPhone
2 1 (2.22%) Blackberry
2 1 (2.22%) NHS
2 1 (2.22%) Video Conferencing
Operating Systems
1 25 (55.56%) Windows
2 14 (31.11%) Windows Server
3 11 (24.44%) Windows 7
4 9 (20.00%) Windows 8
5 8 (17.78%) Windows Server 2008
5 8 (17.78%) Windows Server 2012
6 4 (8.89%) Windows 10
7 3 (6.67%) Android
8 2 (4.44%) Windows Server 2003
9 1 (2.22%) Apple iOS
Processes & Methodologies
1 29 (64.44%) ITIL
2 10 (22.22%) Incident Management
3 6 (13.33%) Proactive Monitoring
4 5 (11.11%) Customer Engagement
4 5 (11.11%) Service Delivery
5 4 (8.89%) Case Management
6 3 (6.67%) Time Management
7 2 (4.44%) Practice Management
8 1 (2.22%) Data Protection
8 1 (2.22%) E-Commerce
8 1 (2.22%) Fault Analysis
8 1 (2.22%) Service Management
8 1 (2.22%) Trend Analysis
Programming Languages
1 5 (11.11%) SQL
2 1 (2.22%) PL/SQL
Qualifications
1 15 (33.33%) ITIL Certification
2 3 (6.67%) Degree
2 3 (6.67%) Master's Degree
2 3 (6.67%) MCSE
2 3 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 11 (24.44%) SLA
System Software
1 24 (53.33%) Active Directory
2 4 (8.89%) VMware Infrastructure
3 3 (6.67%) Microsoft Virtual Server
Systems Management
1 2 (4.44%) HP Data Protector
1 2 (4.44%) NetBackup
Vendors
1 19 (42.22%) Microsoft
2 8 (17.78%) Citrix
3 6 (13.33%) VMware
4 3 (6.67%) HP
4 3 (6.67%) LexisNexis
5 1 (2.22%) BroadSoft
5 1 (2.22%) Cisco
5 1 (2.22%) Mitel
5 1 (2.22%) Polycom
5 1 (2.22%) Samsung
5 1 (2.22%) Wyse