Period
to 18 December 2018

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in Manchester during the 6 months to 18 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North West > Manchester
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 226 250 248
Rank change year-on-year +24 -2 -29
Permanent jobs requiring a Service Desk Analyst 66 45 40
As % of all permanent IT jobs advertised in Manchester 0.92% 0.57% 0.54%
As % of the Job Titles category 0.96% 0.59% 0.56%
Number of salaries quoted 33 43 36
Manchester median annual salary £21,000 £25,000 £25,000
Median salary % change year-on-year -16.00% - +16.28%
10th Percentile £18,500 £18,750 £18,500
90th Percentile £25,300 £32,500 £33,750
North West median annual salary £21,000 £22,500 £22,750
% change year-on-year -6.67% -1.10% +7.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 6,908 7,621 7,186
% of permanent IT jobs with a recognized job title 96.53% 97.22% 97.37%
Number of salaries quoted 5,750 6,323 6,207
Manchester median annual salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.45% +2.35% +6.25%
10th Percentile £25,250 £26,250 £25,750
90th Percentile £72,500 £66,250 £62,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Service Desk Analyst
Job Vacancy Trend in Manchester

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Desk Analyst in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Manchester.

Salary trend for Service Desk Analyst in Manchester

Service Desk Analyst
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Desk Analyst in Manchester over the 6 months to 18 December 2018.

Salary histogram for Service Desk Analyst in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan +13 23 - -
Stockport - 5 £20,000 - 1
Bolton - 4 £24,000 -
Altrincham -12 2 £19,000 -10.59%
Salford - 2 £24,000 -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 18 December 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring Service Desk Analyst in the job title.

1 53 (80.30%) ITIL
2 34 (51.52%) Incident Management
3 33 (50.00%) Service Management
4 31 (46.97%) Windows
5 30 (45.45%) VMware
6 28 (42.42%) Telecoms
7 26 (39.39%) Change Management
7 26 (39.39%) Cisco
7 26 (39.39%) Problem Management
7 26 (39.39%) Windows 7
8 25 (37.88%) VMware Infrastructure
9 23 (34.85%) Fortinet
9 23 (34.85%) Statistics
9 23 (34.85%) Huawei
9 23 (34.85%) Network+ Certification
9 23 (34.85%) Knowledge Management
10 22 (33.33%) Microsoft
11 21 (31.82%) Active Directory
11 21 (31.82%) Firewall
12 18 (27.27%) SAN
12 18 (27.27%) Virtual Servers
13 16 (24.24%) Office 365
14 14 (21.21%) Windows 10
15 11 (16.67%) Windows Server 2012
16 10 (15.15%) Windows Server 2008
16 10 (15.15%) ITSM
17 9 (13.64%) Retail
17 9 (13.64%) SLA
17 9 (13.64%) ServiceNow
18 7 (10.61%) iPhone

Service Desk Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.61%) MS Exchange
2 3 (4.55%) Exchange Server 2010
3 2 (3.03%) Exchange Server 2007
3 2 (3.03%) SharePoint
3 2 (3.03%) SharePoint Server
3 2 (3.03%) Skype for Business
Applications
1 7 (10.61%) Microsoft Office
2 1 (1.52%) Microsoft Excel
Business Applications
1 2 (3.03%) Dynamics CRM
Cloud Services
1 16 (24.24%) Office 365
2 2 (3.03%) IaaS
2 2 (3.03%) Microsoft Azure
Communications & Networking
1 21 (31.82%) Firewall
2 18 (27.27%) SAN
3 7 (10.61%) TCP/IP
4 5 (7.58%) ADSL
5 2 (3.03%) Skype
6 1 (1.52%) Cisco ASA
6 1 (1.52%) Internet
6 1 (1.52%) VoIP
6 1 (1.52%) Wireless
Database & Business Intelligence
1 3 (4.55%) SQL Server
2 2 (3.03%) Relational Database
2 2 (3.03%) SQL Server 2008
General
1 28 (42.42%) Telecoms
2 9 (13.64%) Retail
3 7 (10.61%) Finance
3 7 (10.61%) Law
3 7 (10.61%) Publishing
4 5 (7.58%) Manufacturing
5 4 (6.06%) Electronics
5 4 (6.06%) Marketing
6 1 (1.52%) Banking
6 1 (1.52%) Investment Banking
6 1 (1.52%) Legal
Miscellaneous
1 7 (10.61%) Blackberry
1 7 (10.61%) iPhone
2 3 (4.55%) Analytical Skills
3 1 (1.52%) Management Information System
3 1 (1.52%) Self-Motivation
Operating Systems
1 31 (46.97%) Windows
2 26 (39.39%) Windows 7
3 14 (21.21%) Windows 10
4 11 (16.67%) Windows Server 2012
5 10 (15.15%) Windows Server 2008
6 6 (9.09%) Windows Server
7 5 (7.58%) Linux
8 2 (3.03%) Windows 8
9 1 (1.52%) Windows Server 2003
9 1 (1.52%) Windows XP
Processes & Methodologies
1 53 (80.30%) ITIL
2 34 (51.52%) Incident Management
3 33 (50.00%) Service Management
4 26 (39.39%) Change Management
4 26 (39.39%) Problem Management
5 23 (34.85%) Knowledge Management
5 23 (34.85%) Statistics
6 10 (15.15%) ITSM
7 6 (9.09%) Business Intelligence
7 6 (9.09%) Case Management
7 6 (9.09%) Document Management
7 6 (9.09%) Ticket Management
8 4 (6.06%) Break/Fix
8 4 (6.06%) Digital Marketing
8 4 (6.06%) Problem-Solving
8 4 (6.06%) Programme Management
8 4 (6.06%) Storage Management
9 3 (4.55%) Asset Management
9 3 (4.55%) CRM
10 2 (3.03%) Service Delivery
Programming Languages
1 5 (7.58%) PowerShell
2 3 (4.55%) SQL
Qualifications
1 23 (34.85%) Network+ Certification
2 6 (9.09%) CCNA
2 6 (9.09%) Cisco Certification
2 6 (9.09%) ITIL Foundation Certificate
3 3 (4.55%) Microsoft Certification
4 2 (3.03%) HNC
4 2 (3.03%) ITIL Certification
5 1 (1.52%) BC Cleared
5 1 (1.52%) CCNP
5 1 (1.52%) Degree
5 1 (1.52%) MCITP
5 1 (1.52%) MCSE
5 1 (1.52%) MCTS
5 1 (1.52%) MOS
5 1 (1.52%) Security Cleared
Quality Assurance & Compliance
1 9 (13.64%) SLA
System Software
1 25 (37.88%) VMware Infrastructure
2 21 (31.82%) Active Directory
3 18 (27.27%) Virtual Servers
4 6 (9.09%) vSphere
5 5 (7.58%) Hyper-V
5 5 (7.58%) VMware ESXi
6 2 (3.03%) Virtual Machines
7 1 (1.52%) Microsoft App-V
7 1 (1.52%) XenApp
Systems Management
1 3 (4.55%) SCCM
2 2 (3.03%) SCVMM
3 1 (1.52%) SmoothWall
3 1 (1.52%) Systems Management Server (SMS)
Vendors
1 30 (45.45%) VMware
2 26 (39.39%) Cisco
3 23 (34.85%) Fortinet
3 23 (34.85%) Huawei
4 22 (33.33%) Microsoft
5 9 (13.64%) ServiceNow
6 6 (9.09%) Sony
7 5 (7.58%) Citrix
7 5 (7.58%) SAP
8 4 (6.06%) Oracle
9 1 (1.52%) Aruba
9 1 (1.52%) HP
9 1 (1.52%) Meraki
9 1 (1.52%) SonicWALL