Period
to 15 October 2018

The median annual salary for a Service Desk Analyst was £22,000 in advertised job vacancies in Manchester during the 6 months to 15 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
North West > Manchester
6 months to
15 Oct 2018
Same period 2017 Same period 2016
Rank 195 252 231
Rank change year-on-year +57 -21 -3
Permanent jobs requiring a Service Desk Analyst 90 40 47
As % of all permanent IT jobs advertised in Manchester 1.24% 0.52% 0.64%
As % of the Job Titles category 1.28% 0.53% 0.66%
Number of salaries quoted 51 40 34
Manchester median annual salary £22,000 £22,250 £24,000
Median salary % change year-on-year -1.12% -7.29% +11.63%
10th Percentile £18,500 £18,500 £17,800
90th Percentile £25,500 £26,575 £33,750
North West median annual salary £21,125 £22,000 £21,500
% change year-on-year -3.98% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Manchester
Permanent vacancies in Manchester with a recognized job title 7,026 7,561 7,137
% of permanent IT jobs with a recognized job title 96.52% 97.62% 97.69%
Number of salaries quoted 5,853 6,302 6,123
Manchester median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £24,500 £25,750 £25,750
90th Percentile £70,000 £65,000 £62,500
North West median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -

Service Desk Analyst
Job Vacancy Trend in Manchester

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Desk Analyst in Manchester

Service Desk Analyst
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Manchester.

Salary trend for Service Desk Analyst in Manchester

Service Desk Analyst
Salary Histogram in Manchester

The salary distribution of IT jobs citing Service Desk Analyst in Manchester over the 6 months to 15 October 2018.

Salary histogram for Service Desk Analyst in Manchester

Service Desk Analyst
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Manchester region over the 6 months to 15 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan +14 27 £21,500 +13.16%
Stockport - 10 £19,000 - 1
Bolton - 4 £24,000 -
Salford - 3 £24,000 - 1
Altrincham -9 1 £20,000 -2.44%
Cheadle - 1 £21,000 -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Manchester

For the 6 months to 15 October 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring Service Desk Analyst in the job title.

1 66 (73.33%) ITIL
2 46 (51.11%) Service Management
3 42 (46.67%) Windows
4 41 (45.56%) Incident Management
5 38 (42.22%) VMware
6 37 (41.11%) Telecoms
7 36 (40.00%) Problem Management
8 35 (38.89%) Change Management
9 34 (37.78%) Cisco
10 31 (34.44%) Network+ Certification
10 31 (34.44%) Knowledge Management
10 31 (34.44%) Statistics
10 31 (34.44%) Huawei
10 31 (34.44%) Fortinet
11 29 (32.22%) VMware Infrastructure
12 27 (30.00%) Firewall
13 25 (27.78%) Windows 7
14 23 (25.56%) Office 365
14 23 (25.56%) Microsoft
15 21 (23.33%) Active Directory
15 21 (23.33%) SAN
15 21 (23.33%) Virtual Servers
16 15 (16.67%) Windows Server 2008
17 14 (15.56%) Windows 10
17 14 (15.56%) Retail
17 14 (15.56%) ITSM
17 14 (15.56%) SLA
18 13 (14.44%) Windows Server 2012
19 11 (12.22%) Windows Server
19 11 (12.22%) Hyper-V

Service Desk Analyst Skill Set
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (12.22%) MS Exchange
2 4 (4.44%) Exchange Server 2007
2 4 (4.44%) SharePoint
2 4 (4.44%) SharePoint Server
2 4 (4.44%) Skype for Business
3 3 (3.33%) Exchange Server 2010
4 1 (1.11%) Exchange Server 2003
4 1 (1.11%) Exchange Server 2013
Applications
1 11 (12.22%) Microsoft Office
2 4 (4.44%) Microsoft Excel
Business Applications
1 4 (4.44%) Dynamics CRM
Cloud Services
1 23 (25.56%) Office 365
2 4 (4.44%) IaaS
2 4 (4.44%) Microsoft Azure
3 1 (1.11%) SaaS
Communications & Networking
1 27 (30.00%) Firewall
2 21 (23.33%) SAN
3 9 (10.00%) TCP/IP
4 6 (6.67%) ADSL
5 4 (4.44%) Skype
6 2 (2.22%) Internet
6 2 (2.22%) Wireless
7 1 (1.11%) Cisco ASA
7 1 (1.11%) SMS
7 1 (1.11%) VoIP
Database & Business Intelligence
1 7 (7.78%) SQL Server
2 4 (4.44%) Relational Database
2 4 (4.44%) SQL Server 2008
General
1 37 (41.11%) Telecoms
2 14 (15.56%) Retail
3 10 (11.11%) Publishing
4 9 (10.00%) Finance
4 9 (10.00%) Manufacturing
5 6 (6.67%) Law
6 5 (5.56%) Electronics
6 5 (5.56%) Marketing
Miscellaneous
1 6 (6.67%) Blackberry
1 6 (6.67%) iPhone
2 4 (4.44%) Analytical Skills
2 4 (4.44%) Management Information System
2 4 (4.44%) Self-Motivation
3 1 (1.11%) Driving Licence
Operating Systems
1 42 (46.67%) Windows
2 25 (27.78%) Windows 7
3 15 (16.67%) Windows Server 2008
4 14 (15.56%) Windows 10
5 13 (14.44%) Windows Server 2012
6 11 (12.22%) Windows Server
7 6 (6.67%) Linux
8 1 (1.11%) Apple iOS
8 1 (1.11%) Windows 8
Processes & Methodologies
1 66 (73.33%) ITIL
2 46 (51.11%) Service Management
3 41 (45.56%) Incident Management
4 36 (40.00%) Problem Management
5 35 (38.89%) Change Management
6 31 (34.44%) Knowledge Management
6 31 (34.44%) Statistics
7 14 (15.56%) ITSM
8 8 (8.89%) CRM
9 6 (6.67%) Business Intelligence
9 6 (6.67%) Case Management
9 6 (6.67%) Document Management
9 6 (6.67%) Storage Management
9 6 (6.67%) Ticket Management
10 5 (5.56%) Break/Fix
10 5 (5.56%) Digital Marketing
10 5 (5.56%) Problem-Solving
10 5 (5.56%) Programme Management
11 4 (4.44%) ITIL V3
11 4 (4.44%) Stakeholder Management
Programming Languages
1 6 (6.67%) SQL
2 5 (5.56%) PowerShell
Qualifications
1 31 (34.44%) Network+ Certification
2 11 (12.22%) CCNA
2 11 (12.22%) Cisco Certification
3 6 (6.67%) ITIL Foundation Certificate
4 5 (5.56%) Microsoft Certification
5 4 (4.44%) BC Cleared
5 4 (4.44%) HNC
5 4 (4.44%) Security Cleared
6 1 (1.11%) CCNP
6 1 (1.11%) DBS Check
6 1 (1.11%) Degree
6 1 (1.11%) ITIL Certification
6 1 (1.11%) MCITP
6 1 (1.11%) MCSE
6 1 (1.11%) MCTS
Quality Assurance & Compliance
1 14 (15.56%) SLA
System Software
1 29 (32.22%) VMware Infrastructure
2 21 (23.33%) Active Directory
2 21 (23.33%) Virtual Servers
3 11 (12.22%) Hyper-V
4 6 (6.67%) VMware ESXi
5 5 (5.56%) vSphere
6 4 (4.44%) Virtual Machines
7 1 (1.11%) BitLocker
7 1 (1.11%) XenApp
7 1 (1.11%) XenDesktop
Systems Management
1 5 (5.56%) SCCM
2 4 (4.44%) SCVMM
3 2 (2.22%) SmoothWall
4 1 (1.11%) Systems Management Server (SMS)
Vendors
1 38 (42.22%) VMware
2 34 (37.78%) Cisco
3 31 (34.44%) Fortinet
3 31 (34.44%) Huawei
4 23 (25.56%) Microsoft
5 10 (11.11%) Citrix
6 9 (10.00%) SAP
6 9 (10.00%) ServiceNow
7 6 (6.67%) Sony
8 4 (4.44%) Oracle
9 3 (3.33%) HP
10 2 (2.22%) Apple
10 2 (2.22%) Aruba
10 2 (2.22%) SonicWALL
11 1 (1.11%) Google
11 1 (1.11%) Meraki