Period
to 21 July 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 21 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
North West > Manchester
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 113 102 106
Rank change year-on-year -11 +4 +29
Contract jobs citing ITSM 44 38 45
As % of all contract IT jobs advertised in Manchester 1.36% 1.35% 1.22%
As % of the Processes & Methodologies category 1.60% 1.65% 1.48%
Number of daily rates quoted 22 23 20
Manchester median daily rate £375 £325 £300
Median daily rate % change year-on-year +15.38% +8.33% -31.62%
10th Percentile £275 £103 £175
90th Percentile £498 £500 £398
North West median daily rate £375 £351 £350
% change year-on-year +6.99% +0.14% -13.85%
Number of hourly rates quoted 7 2 2
Manchester median hourly rate £29.00 £17.45 £12.28
Median hourly rate % change year-on-year +66.19% +42.16% -
10th Percentile £24.95 £13.09 £12.14
90th Percentile £32.00 £21.86 £12.41
North West median hourly rate £28.75 £17.95 £12.28
% change year-on-year +60.17% +46.23% -51.13%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,754 2,298 3,047
As % of all contract IT jobs advertised in Manchester 85.03% 81.52% 82.87%
Number of daily rates quoted 1,789 1,409 1,845
Manchester median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.23% -3.13% +10.34%
10th Percentile £263 £235 £250
90th Percentile £575 £546 £538
North West median daily rate £400 £400 £400
Number of hourly rates quoted 94 64 53
Manchester median hourly rate £22.38 £19.00 £15.64
Median hourly rate % change year-on-year +17.76% +21.48% +0.90%
10th Percentile £12.75 £11.75 £11.23
90th Percentile £43.23 £43.75 £44.30
North West median hourly rate £24.13 £36.74 £27.00
% change year-on-year -34.33% +36.06% -0.61%

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Manchester.

Contractor daily rate trend for ITSM in Manchester

ITSM
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing ITSM in Manchester over the 6 months to 21 July 2018.

Contractor daily rate histogram for ITSM in Manchester

ITSM
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Manchester.

Contractor hourly rate trend for ITSM in Manchester

ITSM
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +7 9 £400 +64.95% 2
ITSM
North West

For the 6 months to 21 July 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for ITSM.

1 36 (81.82%) ITIL
2 27 (61.36%) Service Management
3 16 (36.36%) Degree
4 14 (31.82%) Problem Management
4 14 (31.82%) ServiceNow
5 12 (27.27%) Agile Software Development
5 12 (27.27%) Change Management
5 12 (27.27%) Microsoft
6 11 (25.00%) Active Directory
6 11 (25.00%) ITIL V3
7 10 (22.73%) Windows
8 9 (20.45%) Cisco
8 9 (20.45%) Cisco Certification
8 9 (20.45%) Stakeholder Management
9 8 (18.18%) Management Information System
9 8 (18.18%) Incident Management
9 8 (18.18%) CCNP
9 8 (18.18%) PRINCE2
10 7 (15.91%) Resource Management
10 7 (15.91%) Finance
10 7 (15.91%) PRINCE2 Practitioner
10 7 (15.91%) Line Management
10 7 (15.91%) Analytical Skills
11 6 (13.64%) Patch Management
11 6 (13.64%) Data Integration
11 6 (13.64%) Ivanti
11 6 (13.64%) XenDesktop
11 6 (13.64%) SaaS
11 6 (13.64%) Problem-Solving
11 6 (13.64%) CMDB

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (9.09%) MS Exchange
2 1 (2.27%) Exchange Server 2010
2 1 (2.27%) IIS
2 1 (2.27%) Skype for Business
Applications
1 3 (6.82%) Microsoft Office
2 1 (2.27%) Microsoft Excel
2 1 (2.27%) Microsoft PowerPoint
2 1 (2.27%) Microsoft Project
2 1 (2.27%) MS Visio
Business Applications
1 1 (2.27%) Dynamics AX
1 1 (2.27%) Remedy ITSM
Cloud Services
1 6 (13.64%) SaaS
2 5 (11.36%) PaaS
3 3 (6.82%) Microsoft Azure
3 3 (6.82%) Office 365
Communications & Networking
1 4 (9.09%) Cisco IOS
2 3 (6.82%) DHCP
2 3 (6.82%) DNS
2 3 (6.82%) Firewall
2 3 (6.82%) IP Telephony
2 3 (6.82%) ISDN
2 3 (6.82%) LAN
2 3 (6.82%) MPLS
2 3 (6.82%) PBX
2 3 (6.82%) SSL
2 3 (6.82%) TCP/IP
2 3 (6.82%) VLAN
2 3 (6.82%) VoIP
2 3 (6.82%) VPN
2 3 (6.82%) WAN
3 1 (2.27%) Internet
3 1 (2.27%) Remote Desktop
3 1 (2.27%) Skype
3 1 (2.27%) WebEx
Database & Business Intelligence
1 1 (2.27%) Oracle Database
Development Applications
1 3 (6.82%) JIRA
General
1 7 (15.91%) Finance
2 4 (9.09%) Telecoms
3 2 (4.55%) Publishing
Job Titles
1 12 (27.27%) Analyst
2 8 (18.18%) Service Analyst
3 6 (13.64%) Automation Analyst
4 5 (11.36%) Developer
4 5 (11.36%) Infrastructure Engineer
4 5 (11.36%) Senior Infrastructure Engineer
5 4 (9.09%) Citrix Engineer
5 4 (9.09%) Citrix Infrastructure Engineer
5 4 (9.09%) IT Manager
5 4 (9.09%) Senior Citrix Engineer
6 3 (6.82%) IT Operations Manager
6 3 (6.82%) IT Security Manager
6 3 (6.82%) Network Engineer
6 3 (6.82%) Operational Security Manager
6 3 (6.82%) Operations Manager
6 3 (6.82%) Security Manager
6 3 (6.82%) Security Operations Manager
6 3 (6.82%) ServiceNow Developer
7 2 (4.55%) Active Directory Engineer
7 2 (4.55%) Virtualisation Engineer
Libraries, Frameworks & Software Standards
1 3 (6.82%) .NET
1 3 (6.82%) Web Services
1 3 (6.82%) XML
2 2 (4.55%) ASP.NET
2 2 (4.55%) HTML
3 1 (2.27%) AngularJS
3 1 (2.27%) CSS
3 1 (2.27%) LDAP
3 1 (2.27%) Twitter Bootstrap
Miscellaneous
1 8 (18.18%) Management Information System
2 7 (15.91%) Analytical Skills
3 6 (13.64%) CMDB
4 4 (9.09%) Computer Science
5 3 (6.82%) Data Centre
5 3 (6.82%) Smartphone
6 2 (4.55%) User Experience
6 2 (4.55%) Web 2.0
7 1 (2.27%) Blackberry
7 1 (2.27%) Mobile Computing
7 1 (2.27%) PMI
7 1 (2.27%) Video Conferencing
Operating Systems
1 10 (22.73%) Windows
2 3 (6.82%) Linux
2 3 (6.82%) Mac OS
3 2 (4.55%) Windows Server
4 1 (2.27%) Android
4 1 (2.27%) Apple iOS
4 1 (2.27%) Mac OS X
4 1 (2.27%) Windows 10
4 1 (2.27%) Windows 7
4 1 (2.27%) Windows Server 2003
4 1 (2.27%) Windows Server 2008
Processes & Methodologies
1 36 (81.82%) ITIL
2 27 (61.36%) Service Management
3 14 (31.82%) Problem Management
4 12 (27.27%) Agile Software Development
4 12 (27.27%) Change Management
5 11 (25.00%) ITIL V3
6 9 (20.45%) Stakeholder Management
7 8 (18.18%) Incident Management
7 8 (18.18%) PRINCE2
8 7 (15.91%) Line Management
8 7 (15.91%) Resource Management
9 6 (13.64%) Data Integration
9 6 (13.64%) Patch Management
9 6 (13.64%) Problem-Solving
9 6 (13.64%) Project Management
10 5 (11.36%) Contract Management
10 5 (11.36%) Decision-Making
10 5 (11.36%) IT Strategy
10 5 (11.36%) Product Management
10 5 (11.36%) SFIA
Programming Languages
1 3 (6.82%) Java
1 3 (6.82%) JavaScript
2 2 (4.55%) C#
3 1 (2.27%) PowerShell
3 1 (2.27%) SQL
Qualifications
1 16 (36.36%) Degree
2 9 (20.45%) Cisco Certification
3 8 (18.18%) CCNP
4 7 (15.91%) PRINCE2 Practitioner
5 6 (13.64%) ISEB
6 5 (11.36%) CCDP
6 5 (11.36%) CCIE
6 5 (11.36%) Chartered Engineer
6 5 (11.36%) CISM
6 5 (11.36%) CISSP
6 5 (11.36%) Citrix Certification
6 5 (11.36%) PRINCE2 Certification
7 4 (9.09%) CCNA
7 4 (9.09%) ITIL Certification
8 3 (6.82%) Computer Science Degree
8 3 (6.82%) ISTQB Foundation Certification
8 3 (6.82%) Microsoft Certification
9 1 (2.27%) BPSS Clearance
9 1 (2.27%) MCDST
9 1 (2.27%) MCTS
Quality Assurance & Compliance
1 3 (6.82%) ISO/IEC 27001
System Software
1 11 (25.00%) Active Directory
2 6 (13.64%) XenDesktop
3 5 (11.36%) Microsoft App-V
3 5 (11.36%) XenApp
4 1 (2.27%) VMware Infrastructure
Systems Management
1 3 (6.82%) Microsoft Intune
2 2 (4.55%) Cisco IPCC
2 2 (4.55%) Opscode Chef
2 2 (4.55%) Puppet
3 1 (2.27%) AirWatch
3 1 (2.27%) SCCM
3 1 (2.27%) Systems Management Server (SMS)
Vendors
1 14 (31.82%) ServiceNow
2 12 (27.27%) Microsoft
3 9 (20.45%) Cisco
4 6 (13.64%) Citrix
4 6 (13.64%) Ivanti
5 3 (6.82%) Dell
6 2 (4.55%) Splunk
7 1 (2.27%) Apple
7 1 (2.27%) Bomgar
7 1 (2.27%) Oracle
7 1 (2.27%) Remedy
7 1 (2.27%) Sage
7 1 (2.27%) Snow
7 1 (2.27%) VMware