Period
to 20 November 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 20 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
North West > Manchester
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 119 97 142
Rank change year-on-year -22 +45 -12
Contract jobs citing ITSM 37 44 22
As % of all contract IT jobs advertised in Manchester 1.17% 1.50% 0.63%
As % of the Processes & Methodologies category 1.44% 1.82% 0.74%
Number of daily rates quoted 18 30 15
Manchester median daily rate £374 £438 £325
Median daily rate % change year-on-year -14.57% +34.62% -3.70%
10th Percentile £225 £157 £295
90th Percentile £488 £609 £346
North West median daily rate £363 £350 £336
% change year-on-year +3.50% +4.16% -15.94%
Number of hourly rates quoted 5 1 0
Manchester median hourly rate £29.00 £12.00 -
Median hourly rate % change year-on-year +141.67% - -
North West median hourly rate £17.50 £13.00 -
% change year-on-year +34.62% - -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,577 2,420 2,993
As % of all contract IT jobs advertised in Manchester 81.78% 82.28% 85.47%
Number of daily rates quoted 1,657 1,542 1,900
Manchester median daily rate £400 £400 £400
10th Percentile £263 £263 £261
90th Percentile £575 £575 £538
North West median daily rate £405 £400 £400
% change year-on-year +1.25% - -
Number of hourly rates quoted 97 87 63
Manchester median hourly rate £18.00 £19.00 £15.25
Median hourly rate % change year-on-year -5.26% +24.59% -23.75%
10th Percentile £11.73 £11.75 £11.05
90th Percentile £35.00 £45.00 £40.00
North West median hourly rate £21.76 £28.00 £21.05
% change year-on-year -22.29% +33.05% -30.20%

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Manchester.

Contractor daily rate trend for ITSM in Manchester

ITSM
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing ITSM in Manchester over the 6 months to 20 November 2018.

Contractor daily rate histogram for ITSM in Manchester

ITSM
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Manchester.

Contractor hourly rate trend for ITSM in Manchester

ITSM
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford -1 5 - - 1
Bolton +2 2 £313 -3.85%
ITSM
North West

For the 6 months to 20 November 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for ITSM.

1 23 (62.16%) Service Management
2 21 (56.76%) ITIL
3 15 (40.54%) Windows
4 13 (35.14%) Analytical Skills
5 7 (18.92%) Problem-Solving
5 7 (18.92%) Degree
5 7 (18.92%) ITIL V3
5 7 (18.92%) Active Directory
5 7 (18.92%) Asset Management
6 6 (16.22%) Agile Software Development
6 6 (16.22%) Microsoft
6 6 (16.22%) Office 365
6 6 (16.22%) Problem Management
7 5 (13.51%) CMDB
7 5 (13.51%) Computer Science
7 5 (13.51%) SCCM
7 5 (13.51%) PowerShell
7 5 (13.51%) Hyper-V
7 5 (13.51%) ServiceNow
7 5 (13.51%) DevOps
7 5 (13.51%) SQL
7 5 (13.51%) Service Delivery
8 4 (10.81%) Change Management
8 4 (10.81%) Disaster Recovery
8 4 (10.81%) Firewall
8 4 (10.81%) Migration
8 4 (10.81%) Microsoft Office
8 4 (10.81%) .NET
8 4 (10.81%) XML
8 4 (10.81%) ISEB

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.41%) MS Exchange
2 1 (2.70%) Apache
2 1 (2.70%) Exchange Server 2007
2 1 (2.70%) Exchange Server 2010
2 1 (2.70%) Exchange Server 2013
2 1 (2.70%) IIS
2 1 (2.70%) OpenStack
2 1 (2.70%) Skype for Business
2 1 (2.70%) Tomcat
Applications
1 4 (10.81%) Microsoft Office
2 2 (5.41%) Microsoft Excel
Business Applications
1 1 (2.70%) Dynamics AX
1 1 (2.70%) Remedy ITSM
Cloud Services
1 6 (16.22%) Office 365
2 2 (5.41%) Microsoft Azure
2 2 (5.41%) SaaS
3 1 (2.70%) IaaS
3 1 (2.70%) Mimecast
3 1 (2.70%) PaaS
Communications & Networking
1 4 (10.81%) Firewall
2 3 (8.11%) Cisco IOS
2 3 (8.11%) DHCP
2 3 (8.11%) DNS
2 3 (8.11%) IP Telephony
2 3 (8.11%) ISDN
2 3 (8.11%) LAN
2 3 (8.11%) MPLS
2 3 (8.11%) PBX
2 3 (8.11%) SSL
2 3 (8.11%) TCP/IP
2 3 (8.11%) VLAN
2 3 (8.11%) VoIP
2 3 (8.11%) VPN
2 3 (8.11%) WAN
3 2 (5.41%) Internet
3 2 (5.41%) Remote Desktop
4 1 (2.70%) Broadband
4 1 (2.70%) Skype
Database & Business Intelligence
1 1 (2.70%) Oracle Database
1 1 (2.70%) SQL Server
1 1 (2.70%) SQL Server 2012
1 1 (2.70%) SQL Server 2014
Development Applications
1 3 (8.11%) AdminStudio
1 3 (8.11%) MSI
2 1 (2.70%) JIRA
General
1 3 (8.11%) Telecoms
2 2 (5.41%) Finance
2 2 (5.41%) Law
3 1 (2.70%) Banking
Job Titles
1 13 (35.14%) Analyst
2 4 (10.81%) Developer
2 4 (10.81%) Network Engineer
3 3 (8.11%) Business Analyst
3 3 (8.11%) Service Analyst
3 3 (8.11%) Support Analyst
4 2 (5.41%) Applications Support
4 2 (5.41%) Applications Support Analyst
4 2 (5.41%) Consultant
4 2 (5.41%) Desktop Analyst
4 2 (5.41%) Desktop Support
4 2 (5.41%) Infrastructure Analyst
4 2 (5.41%) SAP Analyst
5 1 (2.70%) 1st Line Support Analyst
5 1 (2.70%) 3rd Line Support
5 1 (2.70%) IT Support
5 1 (2.70%) Operational Security Manager
5 1 (2.70%) SCCM Specialist
5 1 (2.70%) Security Operations Manager
5 1 (2.70%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 4 (10.81%) .NET
1 4 (10.81%) XML
2 3 (8.11%) ASP.NET
3 2 (5.41%) HTML
4 1 (2.70%) AngularJS
4 1 (2.70%) CSS
4 1 (2.70%) JSP
4 1 (2.70%) LDAP
4 1 (2.70%) SAP Fiori
4 1 (2.70%) SAP TM
4 1 (2.70%) SOAP
4 1 (2.70%) Twitter Bootstrap
4 1 (2.70%) Web Services
Miscellaneous
1 13 (35.14%) Analytical Skills
2 5 (13.51%) CMDB
2 5 (13.51%) Computer Science
3 3 (8.11%) Smartphone
4 2 (5.41%) Management Information System
4 2 (5.41%) User Experience
5 1 (2.70%) Client/Server
5 1 (2.70%) NHS
5 1 (2.70%) RIA
Operating Systems
1 15 (40.54%) Windows
2 4 (10.81%) Windows 10
2 4 (10.81%) Windows Server
3 2 (5.41%) Linux
4 1 (2.70%) Mac OS
4 1 (2.70%) Red Hat Enterprise Linux
4 1 (2.70%) Unix
4 1 (2.70%) Windows 7
4 1 (2.70%) Windows 8
4 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 23 (62.16%) Service Management
2 21 (56.76%) ITIL
3 7 (18.92%) Asset Management
3 7 (18.92%) ITIL V3
3 7 (18.92%) Problem-Solving
4 6 (16.22%) Agile Software Development
4 6 (16.22%) Problem Management
5 5 (13.51%) DevOps
5 5 (13.51%) Service Delivery
6 4 (10.81%) Change Management
6 4 (10.81%) Disaster Recovery
6 4 (10.81%) Incident Management
6 4 (10.81%) Migration
6 4 (10.81%) Patch Management
7 3 (8.11%) Application Packaging
7 3 (8.11%) Business Analysis
7 3 (8.11%) Process Improvement
7 3 (8.11%) Release Management
7 3 (8.11%) Target Operating Model
7 3 (8.11%) User Acceptance Testing
Programming Languages
1 5 (13.51%) PowerShell
1 5 (13.51%) SQL
2 3 (8.11%) C#
2 3 (8.11%) Java
3 2 (5.41%) ABAP
4 1 (2.70%) JavaScript
4 1 (2.70%) VB
4 1 (2.70%) VBScript
Qualifications
1 7 (18.92%) Degree
2 4 (10.81%) ISEB
2 4 (10.81%) Security Cleared
3 3 (8.11%) CCNA
3 3 (8.11%) CCNP
3 3 (8.11%) Cisco Certification
3 3 (8.11%) Computer Science Degree
3 3 (8.11%) ISTQB Foundation Certification
3 3 (8.11%) ITIL Certification
3 3 (8.11%) Microsoft Certification
4 2 (5.41%) MCSE
4 2 (5.41%) SC Cleared
5 1 (2.70%) BPSS Clearance
5 1 (2.70%) ITIL Foundation Certificate
5 1 (2.70%) MCP
5 1 (2.70%) MCSA
Quality Assurance & Compliance
1 2 (5.41%) QA
2 1 (2.70%) GDPR
2 1 (2.70%) ISO/IEC 27001
System Software
1 7 (18.92%) Active Directory
2 5 (13.51%) Hyper-V
3 3 (8.11%) Microsoft App-V
3 3 (8.11%) XenApp
4 1 (2.70%) Virtual Machines
Systems Management
1 5 (13.51%) SCCM
2 3 (8.11%) Opscode Chef
2 3 (8.11%) Puppet
2 3 (8.11%) ThinApp
3 1 (2.70%) Microsoft Intune
3 1 (2.70%) SCOrch
3 1 (2.70%) Single Sign-On
3 1 (2.70%) WMI
Vendors
1 6 (16.22%) Microsoft
2 5 (13.51%) ServiceNow
3 4 (10.81%) Citrix
4 3 (8.11%) Cisco
4 3 (8.11%) Oracle
4 3 (8.11%) Splunk
4 3 (8.11%) VMware
5 2 (5.41%) SAP
5 2 (5.41%) Sony
6 1 (2.70%) BMC
6 1 (2.70%) Dell
6 1 (2.70%) HP
6 1 (2.70%) Informatica
6 1 (2.70%) Red Hat
6 1 (2.70%) Remedy