Period
to 22 September 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
North West > Manchester
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 114 95 122
Rank change year-on-year -19 +27 +14
Contract jobs citing ITSM 43 46 33
As % of all contract IT jobs advertised in Manchester 1.36% 1.58% 0.91%
As % of the Processes & Methodologies category 1.64% 1.91% 1.08%
Number of daily rates quoted 19 30 10
Manchester median daily rate £373 £351 £325
Median daily rate % change year-on-year +6.28% +7.85% -3.70%
10th Percentile £220 £163 £262
90th Percentile £477 £572 £406
North West median daily rate £325 £375 £364
% change year-on-year -13.33% +3.02% -9.00%
Number of hourly rates quoted 8 1 0
Manchester median hourly rate £28.25 £12.00 -
Median hourly rate % change year-on-year +135.42% - -
North West median hourly rate £20.00 £13.00 -
% change year-on-year +53.85% - -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,619 2,403 3,068
As % of all contract IT jobs advertised in Manchester 82.88% 82.44% 84.15%
Number of daily rates quoted 1,675 1,477 1,885
Manchester median daily rate £400 £400 £400
10th Percentile £263 £248 £255
90th Percentile £575 £563 £538
North West median daily rate £400 £400 £400
Number of hourly rates quoted 90 79 61
Manchester median hourly rate £20.00 £19.00 £16.00
Median hourly rate % change year-on-year +5.26% +18.75% -13.01%
10th Percentile £11.85 £11.67 £11.00
90th Percentile £35.38 £45.60 £41.50
North West median hourly rate £22.00 £30.00 £21.50
% change year-on-year -26.67% +39.53% -27.66%

ITSM
Job Vacancy Trend in Manchester

Job postings citing ITSM as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for ITSM in Manchester

ITSM
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in Manchester.

Contractor daily rate trend for ITSM in Manchester

ITSM
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing ITSM in Manchester over the 6 months to 22 September 2018.

Contractor daily rate histogram for ITSM in Manchester

ITSM
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in Manchester.

Contractor hourly rate trend for ITSM in Manchester

ITSM
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Manchester region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford 0 9 £400 -29.82% 1
Bolton +5 2 £313 -3.85%
ITSM
North West

For the 6 months to 22 September 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for ITSM.

1 31 (72.09%) ITIL
1 31 (72.09%) Service Management
2 13 (30.23%) Degree
2 13 (30.23%) ITIL V3
3 11 (25.58%) Problem Management
3 11 (25.58%) ServiceNow
3 11 (25.58%) Windows
4 10 (23.26%) Active Directory
4 10 (23.26%) Change Management
5 9 (20.93%) Incident Management
5 9 (20.93%) Analytical Skills
6 8 (18.60%) Problem-Solving
6 8 (18.60%) Microsoft
7 6 (13.95%) ISEB
7 6 (13.95%) Microsoft Office
7 6 (13.95%) Patch Management
7 6 (13.95%) Data Integration
8 5 (11.63%) Cisco IOS
8 5 (11.63%) IT Asset Management
8 5 (11.63%) DevOps
8 5 (11.63%) Translating Business Requirements
8 5 (11.63%) Disaster Recovery
8 5 (11.63%) Firewall
8 5 (11.63%) Telecoms
8 5 (11.63%) Computer Science
8 5 (11.63%) Asset Management
8 5 (11.63%) .NET
8 5 (11.63%) CCNA
8 5 (11.63%) XML
8 5 (11.63%) Cisco

ITSM
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.98%) MS Exchange
2 1 (2.33%) Exchange Server 2010
2 1 (2.33%) IIS
2 1 (2.33%) Skype for Business
Applications
1 6 (13.95%) Microsoft Office
2 3 (6.98%) Microsoft Excel
3 1 (2.33%) Microsoft PowerPoint
3 1 (2.33%) Microsoft Project
3 1 (2.33%) MS Visio
Business Applications
1 2 (4.65%) Remedy ITSM
2 1 (2.33%) Dynamics AX
Cloud Services
1 4 (9.30%) Office 365
2 3 (6.98%) Microsoft Azure
3 1 (2.33%) Mimecast
3 1 (2.33%) SaaS
Communications & Networking
1 5 (11.63%) Cisco IOS
1 5 (11.63%) Firewall
2 4 (9.30%) DHCP
2 4 (9.30%) DNS
2 4 (9.30%) IP Telephony
2 4 (9.30%) ISDN
2 4 (9.30%) LAN
2 4 (9.30%) MPLS
2 4 (9.30%) PBX
2 4 (9.30%) SSL
2 4 (9.30%) TCP/IP
2 4 (9.30%) VLAN
2 4 (9.30%) VoIP
2 4 (9.30%) VPN
2 4 (9.30%) WAN
3 2 (4.65%) Internet
4 1 (2.33%) Broadband
4 1 (2.33%) Remote Desktop
4 1 (2.33%) Skype
4 1 (2.33%) WebEx
Database & Business Intelligence
1 1 (2.33%) Oracle Database
Development Applications
1 2 (4.65%) JIRA
General
1 5 (11.63%) Telecoms
2 1 (2.33%) Finance
2 1 (2.33%) Publishing
Job Titles
1 13 (30.23%) Analyst
2 8 (18.60%) Service Analyst
3 6 (13.95%) Automation Analyst
3 6 (13.95%) Developer
4 5 (11.63%) Network Engineer
5 3 (6.98%) IT Manager
6 2 (4.65%) Applications Support
6 2 (4.65%) Applications Support Analyst
6 2 (4.65%) Architect
6 2 (4.65%) IT Operations Manager
6 2 (4.65%) IT Security Manager
6 2 (4.65%) ITIL Service Analyst
6 2 (4.65%) Operational Security Manager
6 2 (4.65%) Operations Manager
6 2 (4.65%) SAP Analyst
6 2 (4.65%) Security Manager
6 2 (4.65%) Security Operations Manager
6 2 (4.65%) ServiceNow Developer
6 2 (4.65%) Support Analyst
7 1 (2.33%) 1st Line Support Analyst
Libraries, Frameworks & Software Standards
1 5 (11.63%) .NET
1 5 (11.63%) XML
2 4 (9.30%) ASP.NET
3 2 (4.65%) HTML
3 2 (4.65%) Web Services
4 1 (2.33%) AngularJS
4 1 (2.33%) CSS
4 1 (2.33%) LDAP
4 1 (2.33%) SAP Fiori
4 1 (2.33%) SAP TM
4 1 (2.33%) Twitter Bootstrap
Miscellaneous
1 9 (20.93%) Analytical Skills
2 5 (11.63%) Computer Science
3 4 (9.30%) CMDB
3 4 (9.30%) Smartphone
4 2 (4.65%) Management Information System
5 1 (2.33%) Blackberry
5 1 (2.33%) Client/Server
5 1 (2.33%) Data Centre
5 1 (2.33%) Mobile Computing
5 1 (2.33%) NHS
5 1 (2.33%) PMI
5 1 (2.33%) User Experience
5 1 (2.33%) Web 2.0
Operating Systems
1 11 (25.58%) Windows
2 2 (4.65%) Linux
2 2 (4.65%) Mac OS
2 2 (4.65%) Windows 7
2 2 (4.65%) Windows Server
3 1 (2.33%) Android
3 1 (2.33%) Windows 10
3 1 (2.33%) Windows 8
3 1 (2.33%) Windows Server 2003
3 1 (2.33%) Windows Server 2008
Processes & Methodologies
1 31 (72.09%) ITIL
1 31 (72.09%) Service Management
2 13 (30.23%) ITIL V3
3 11 (25.58%) Problem Management
4 10 (23.26%) Change Management
5 9 (20.93%) Incident Management
6 8 (18.60%) Problem-Solving
7 6 (13.95%) Data Integration
7 6 (13.95%) Patch Management
8 5 (11.63%) Asset Management
8 5 (11.63%) DevOps
8 5 (11.63%) Disaster Recovery
8 5 (11.63%) IT Asset Management
8 5 (11.63%) Translating Business Requirements
9 4 (9.30%) Agile Software Development
9 4 (9.30%) Content Development
9 4 (9.30%) Informatics
9 4 (9.30%) Requirements Management
9 4 (9.30%) Service Delivery
9 4 (9.30%) Stakeholder Management
Programming Languages
1 4 (9.30%) C#
1 4 (9.30%) Java
2 2 (4.65%) ABAP
2 2 (4.65%) JavaScript
2 2 (4.65%) PowerShell
3 1 (2.33%) SQL
3 1 (2.33%) VB
3 1 (2.33%) VBScript
Qualifications
1 13 (30.23%) Degree
2 6 (13.95%) ISEB
3 5 (11.63%) CCNA
3 5 (11.63%) Cisco Certification
4 4 (9.30%) CCNP
4 4 (9.30%) Computer Science Degree
4 4 (9.30%) ISTQB Foundation Certification
4 4 (9.30%) ITIL Certification
4 4 (9.30%) Microsoft Certification
5 2 (4.65%) MCSE
5 2 (4.65%) Security Cleared
6 1 (2.33%) A+ Certification
6 1 (2.33%) BPSS Clearance
6 1 (2.33%) ITIL Foundation Certificate
6 1 (2.33%) MCP
6 1 (2.33%) MCSA
6 1 (2.33%) MCTS
6 1 (2.33%) PMI Certification
6 1 (2.33%) SC Cleared
Quality Assurance & Compliance
1 2 (4.65%) ISO/IEC 27001
1 2 (4.65%) QA
System Software
1 10 (23.26%) Active Directory
2 1 (2.33%) XenDesktop
Systems Management
1 4 (9.30%) Opscode Chef
1 4 (9.30%) Puppet
2 2 (4.65%) Microsoft Intune
2 2 (4.65%) SCCM
3 1 (2.33%) SCOrch
3 1 (2.33%) Single Sign-On
3 1 (2.33%) Systems Management Server (SMS)
3 1 (2.33%) WMI
Vendors
1 11 (25.58%) ServiceNow
2 8 (18.60%) Microsoft
3 5 (11.63%) Cisco
4 4 (9.30%) Splunk
5 2 (4.65%) Citrix
5 2 (4.65%) Dell
5 2 (4.65%) Remedy
5 2 (4.65%) SAP
6 1 (2.33%) BMC
6 1 (2.33%) Bomgar
6 1 (2.33%) HP
6 1 (2.33%) Ivanti
6 1 (2.33%) Oracle
6 1 (2.33%) Sage