Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 55 55 72
Rank change year-on-year 0 +17 +14
Contract jobs citing Service Management 93 114 85
As % of all contract IT jobs advertised in Manchester 3.16% 3.21% 2.24%
As % of the Processes & Methodologies category 3.90% 3.83% 2.79%
Number of daily rates quoted 55 56 45
Manchester median daily rate £425 £374 £325
Median daily rate % change year-on-year +13.71% +15.00% +58.54%
10th Percentile £111 £243 £255
90th Percentile £600 £769 £497
North West median daily rate £400 £408 £480
% change year-on-year -1.84% -15.10% +50.00%
Number of hourly rates quoted 6 5 4
Manchester median hourly rate £17.43 £13.00 £18.00
Median hourly rate % change year-on-year +34.08% -27.78% +44.00%
North West median hourly rate £17.43 £14.13 £20.00
% change year-on-year +23.40% -29.38% +32.63%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2382 2975 3048
As % of all contract IT jobs advertised in Manchester 81.05% 83.87% 80.21%
Number of daily rates quoted 1525 1892 1804
Manchester median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +8.70%
10th Percentile £263 £263 £238
90th Percentile £575 £538 £530
North West median daily rate £400 £400 £400
Number of hourly rates quoted 80 56 78
Manchester median hourly rate £17.50 £15.25 £19.50
Median hourly rate % change year-on-year +14.75% -21.79% +30.00%
10th Percentile £11.75 £11.54 £11.00
90th Percentile £45.30 £40.00 £42.15
North West median hourly rate £25.12 £22.00 £30.52
% change year-on-year +14.18% -27.92% +74.40%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +14 18 £585 -19.31% 2
Oldham 0 1 £105 -
Bolton -2 1 £325 -7.14%
Altrincham -9 1 - - 2
Service Management
North West

For the 6 months to 23 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Manchester region with a requirement for Service Management.

1 70 (75.27%) ITIL
2 23 (24.73%) Active Directory
3 22 (23.66%) Windows
4 21 (22.58%) ITIL Certification
5 20 (21.51%) Microsoft
5 20 (21.51%) Service Delivery
6 17 (18.28%) Management Information System
7 16 (17.20%) Stakeholder Management
7 16 (17.20%) Citrix
8 15 (16.13%) Project Management
8 15 (16.13%) ITSM
9 14 (15.05%) Finance
9 14 (15.05%) Incident Management
9 14 (15.05%) Service Design
10 13 (13.98%) COBIT
11 12 (12.90%) SCCM
11 12 (12.90%) Blackberry
12 11 (11.83%) Configuration Management
12 11 (11.83%) Agile Software Development
12 11 (11.83%) Analytical Skills
13 10 (10.75%) Windows Server
13 10 (10.75%) Zachman Framework
13 10 (10.75%) TOGAF
13 10 (10.75%) DNS
13 10 (10.75%) PRINCE2
13 10 (10.75%) DHCP
14 9 (9.68%) Disaster Recovery
14 9 (9.68%) Office 365
15 8 (8.60%) Continuous Improvement
15 8 (8.60%) ITIL V3

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.53%) SharePoint
2 4 (4.30%) Skype for Business
3 3 (3.23%) CMS
3 3 (3.23%) MS Exchange
4 2 (2.15%) Confluence
4 2 (2.15%) WebSphere
4 2 (2.15%) WebSphere Application Server
5 1 (1.08%) Blackberry Enterprise Server
5 1 (1.08%) IBM Notes
Applications
1 7 (7.53%) Microsoft Office
Cloud Services
1 9 (9.68%) Office 365
2 7 (7.53%) Microsoft Azure
3 5 (5.38%) Amazon AWS
4 3 (3.23%) Azure Active Directory
5 2 (2.15%) Slack
5 2 (2.15%) Trello
6 1 (1.08%) OneDrive
Communications & Networking
1 10 (10.75%) DHCP
1 10 (10.75%) DNS
2 8 (8.60%) VPN
3 7 (7.53%) Skype
4 6 (6.45%) Extranet
5 4 (4.30%) MPLS
5 4 (4.30%) WAN
6 3 (3.23%) Firewall
6 3 (3.23%) IP Telephony
6 3 (3.23%) SSL
6 3 (3.23%) TCP/IP
6 3 (3.23%) VLAN
7 2 (2.15%) Junos
7 2 (2.15%) LAN
7 2 (2.15%) Network Security
7 2 (2.15%) Wi-Fi
8 1 (1.08%) ISDN
8 1 (1.08%) PBX
8 1 (1.08%) SMS
8 1 (1.08%) VoIP
Database & Business Intelligence
1 1 (1.08%) Amazon RDS
1 1 (1.08%) SQL Server
1 1 (1.08%) SQL Server 2005
1 1 (1.08%) SQL Server 2008
Development Applications
1 4 (4.30%) JIRA
2 1 (1.08%) HP UFT
2 1 (1.08%) Selenium
2 1 (1.08%) Team Foundation Server
General
1 14 (15.05%) Finance
2 8 (8.60%) Law
3 6 (6.45%) Banking
3 6 (6.45%) Publishing
4 5 (5.38%) Legal
5 3 (3.23%) Telecoms
6 2 (2.15%) Retail
7 1 (1.08%) Investment Banking
7 1 (1.08%) Marketing
7 1 (1.08%) Pharmaceutical
7 1 (1.08%) Retail Banking
Job Titles
1 26 (27.96%) Analyst
2 16 (17.20%) Service Analyst
2 16 (17.20%) Service Desk Analyst
3 14 (15.05%) Architect
4 9 (9.68%) Service Architect
5 7 (7.53%) Administrator
6 6 (6.45%) Consultant
6 6 (6.45%) Project Manager
6 6 (6.45%) Senior Manager
7 5 (5.38%) 3rd Line Support
7 5 (5.38%) Service Manager
7 5 (5.38%) Technical Architect
7 5 (5.38%) Technical Specialist
8 4 (4.30%) 3rd Line Support Specialist
8 4 (4.30%) 3rd Line Technical Support
8 4 (4.30%) IT Analyst
8 4 (4.30%) Support Specialist
8 4 (4.30%) Systems Administrator
8 4 (4.30%) Technical Support
8 4 (4.30%) Technical Support Specialist
Libraries, Frameworks & Software Standards
1 2 (2.15%) Middleware
1 2 (2.15%) Web Services
2 1 (1.08%) .NET
2 1 (1.08%) .NET Framework
2 1 (1.08%) ASP.NET
2 1 (1.08%) Node.js
2 1 (1.08%) React
2 1 (1.08%) Velocity
2 1 (1.08%) WCF
Miscellaneous
1 17 (18.28%) Management Information System
2 12 (12.90%) Blackberry
3 11 (11.83%) Analytical Skills
4 5 (5.38%) CMDB
4 5 (5.38%) Public Cloud
5 4 (4.30%) iPhone
6 3 (3.23%) NHS
6 3 (3.23%) PKI
7 2 (2.15%) Cyberthreat
7 2 (2.15%) Life Science
7 2 (2.15%) PMI
7 2 (2.15%) Reference Data
8 1 (1.08%) Clustering
8 1 (1.08%) Computer Science
8 1 (1.08%) Data Centre
8 1 (1.08%) HACMP
8 1 (1.08%) Smartphone
8 1 (1.08%) User Experience
Operating Systems
1 22 (23.66%) Windows
2 10 (10.75%) Windows Server
3 8 (8.60%) Windows 7
4 5 (5.38%) Linux
4 5 (5.38%) Unix
5 4 (4.30%) SUSE
6 3 (3.23%) AIX
6 3 (3.23%) Windows Server 2012
7 1 (1.08%) Android
7 1 (1.08%) Windows 10
7 1 (1.08%) Windows 8
Processes & Methodologies
1 70 (75.27%) ITIL
2 20 (21.51%) Service Delivery
3 16 (17.20%) Stakeholder Management
4 15 (16.13%) ITSM
4 15 (16.13%) Project Management
5 14 (15.05%) Incident Management
5 14 (15.05%) Service Design
6 11 (11.83%) Agile Software Development
6 11 (11.83%) Configuration Management
7 10 (10.75%) PRINCE2
7 10 (10.75%) TOGAF
7 10 (10.75%) Zachman Framework
8 9 (9.68%) Disaster Recovery
9 8 (8.60%) Change Management
9 8 (8.60%) Continuous Improvement
9 8 (8.60%) ITIL V3
10 6 (6.45%) ITIL V2
11 5 (5.38%) Business Continuity
11 5 (5.38%) Stakeholder and Relationship Management
11 5 (5.38%) Task Automation
Programming Languages
1 5 (5.38%) SQL
2 3 (3.23%) PowerShell
3 2 (2.15%) C
4 1 (1.08%) C#
4 1 (1.08%) PL/SQL
Qualifications
1 21 (22.58%) ITIL Certification
2 8 (8.60%) MCP
3 7 (7.53%) Microsoft Certification
4 5 (5.38%) CCNA
4 5 (5.38%) Cisco Certification
4 5 (5.38%) CISSP
4 5 (5.38%) Degree
4 5 (5.38%) MCSE
4 5 (5.38%) Security Cleared
5 3 (3.23%) CISA
5 3 (3.23%) CISM
5 3 (3.23%) CRISC
5 3 (3.23%) MCSA
5 3 (3.23%) SC Cleared
6 2 (2.15%) PMI Certification
7 1 (1.08%) CCNP
7 1 (1.08%) ISEB
7 1 (1.08%) MCITP
7 1 (1.08%) MCSD
7 1 (1.08%) MCTS
Quality Assurance & Compliance
1 13 (13.98%) COBIT
2 4 (4.30%) PMO
2 4 (4.30%) SLA
3 3 (3.23%) COSO
4 2 (2.15%) Data Quality
4 2 (2.15%) ISO/IEC 20000
4 2 (2.15%) Sarbanes-Oxley
5 1 (1.08%) ISO 9001
5 1 (1.08%) ISO/IEC 27001
System Software
1 23 (24.73%) Active Directory
2 2 (2.15%) ProxySG
3 1 (1.08%) GPFS
3 1 (1.08%) Hyper-V
3 1 (1.08%) Terminal Server
3 1 (1.08%) VMware ESXi
Systems Management
1 12 (12.90%) SCCM
2 5 (5.38%) SCOM
3 4 (4.30%) Forefront Identity Manager
3 4 (4.30%) McAfee ePO
3 4 (4.30%) WSUS
4 1 (1.08%) SafeCom
4 1 (1.08%) Tivoli Storage Manager
4 1 (1.08%) WMI
Vendors
1 20 (21.51%) Microsoft
2 16 (17.20%) Citrix
3 7 (7.53%) ServiceNow
4 6 (6.45%) SolarWinds
5 5 (5.38%) Cisco
6 4 (4.30%) Clearswift
6 4 (4.30%) IronPort
6 4 (4.30%) Lumension
6 4 (4.30%) McAfee
6 4 (4.30%) Micro Focus
6 4 (4.30%) MobileIron
6 4 (4.30%) NetApp
7 3 (3.23%) AppDynamics
7 3 (3.23%) IBM
7 3 (3.23%) Splunk
8 2 (2.15%) Adobe
8 2 (2.15%) Blue Coat
8 2 (2.15%) CheckPoint
8 2 (2.15%) Juniper
8 2 (2.15%) Palo Alto