Period
to 15 November 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 59 58 64
Rank change year-on-year -1 +6 +10
Contract jobs citing Service Management 114 92 111
As % of all contract IT jobs advertised in Manchester 3.63% 3.10% 3.08%
As % of the Processes & Methodologies category 4.44% 3.77% 3.62%
Number of daily rates quoted 56 56 54
Manchester median daily rate £425 £425 £355
Median daily rate % change year-on-year - +19.72% +9.23%
10th Percentile £244 £108 £236
90th Percentile £588 £600 £771
North West median daily rate £400 £388 £413
% change year-on-year +3.23% -6.06% -13.61%
Number of hourly rates quoted 13 6 5
Manchester median hourly rate £22.43 £17.43 £13.00
Median hourly rate % change year-on-year +28.69% +34.08% -27.78%
10th Percentile £16.48 £17.00 £12.53
90th Percentile £32.00 £17.43 £72.90
North West median hourly rate £28.38 £17.43 £14.13
% change year-on-year +62.82% +23.40% -29.38%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,570 2,442 3,067
As % of all contract IT jobs advertised in Manchester 81.90% 82.19% 84.98%
Number of daily rates quoted 1,655 1,555 1,940
Manchester median daily rate £400 £400 £400
10th Percentile £263 £259 £258
90th Percentile £575 £575 £538
North West median daily rate £405 £400 £400
% change year-on-year +1.25% - -
Number of hourly rates quoted 99 86 65
Manchester median hourly rate £18.00 £18.75 £15.25
Median hourly rate % change year-on-year -4.00% +22.95% -19.74%
10th Percentile £11.80 £11.75 £10.93
90th Percentile £35.00 £45.00 £40.00
North West median hourly rate £21.76 £27.00 £21.05
% change year-on-year -19.41% +28.30% -31.05%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 15 November 2018.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +1 23 £458 -21.79%
Bolton +8 7 £225 -30.77%
Service Management
North West

For the 6 months to 15 November 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for Service Management.

1 59 (51.75%) ITIL
2 36 (31.58%) Microsoft
3 28 (24.56%) SLA
4 27 (23.68%) Management Information System
5 25 (21.93%) Data Centre
6 24 (21.05%) Service Delivery
7 22 (19.30%) ITSM
7 22 (19.30%) Incident Management
8 19 (16.67%) Change Management
8 19 (16.67%) Windows
9 18 (15.79%) NHS
9 18 (15.79%) Problem Management
10 17 (14.91%) Problem-Solving
11 15 (13.16%) Analytical Skills
11 15 (13.16%) Stakeholder Management
12 13 (11.40%) Active Directory
12 13 (11.40%) Agile Software Development
12 13 (11.40%) ITIL V3
13 12 (10.53%) Finance
13 12 (10.53%) ServiceNow
14 11 (9.65%) Data Management
15 10 (8.77%) Oracle
15 10 (8.77%) Microsoft Office
15 10 (8.77%) DevOps
16 9 (7.89%) HP
16 9 (7.89%) ITIL Certification
17 8 (7.02%) Disaster Recovery
17 8 (7.02%) User Experience
17 8 (7.02%) Office 365
18 7 (6.14%) Capacity Management

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.39%) SAS
2 3 (2.63%) SharePoint
2 3 (2.63%) Skype for Business
3 2 (1.75%) IBM Notes
3 2 (1.75%) OpenStack
4 1 (0.88%) Apache
4 1 (0.88%) IIS
4 1 (0.88%) MS Exchange
4 1 (0.88%) Tomcat
Applications
1 10 (8.77%) Microsoft Office
2 6 (5.26%) Microsoft Excel
3 4 (3.51%) Microsoft PowerPoint
Business Applications
1 2 (1.75%) Elite 3E
2 1 (0.88%) Dynamics AX
2 1 (0.88%) Oracle EBS
Cloud Services
1 8 (7.02%) Office 365
2 6 (5.26%) Microsoft Azure
3 5 (4.39%) SaaS
4 4 (3.51%) IaaS
4 4 (3.51%) PaaS
5 2 (1.75%) Amazon AWS
6 1 (0.88%) Mimecast
Communications & Networking
1 5 (4.39%) DNS
1 5 (4.39%) Firewall
1 5 (4.39%) Internet
2 4 (3.51%) DHCP
2 4 (3.51%) LAN
2 4 (3.51%) TCP/IP
2 4 (3.51%) WAN
3 3 (2.63%) Cisco IOS
3 3 (2.63%) IP Telephony
3 3 (2.63%) ISDN
3 3 (2.63%) MPLS
3 3 (2.63%) PBX
3 3 (2.63%) Skype
3 3 (2.63%) SSL
3 3 (2.63%) VLAN
3 3 (2.63%) VoIP
3 3 (2.63%) VPN
4 1 (0.88%) Network Security
4 1 (0.88%) Software-Defined Networking
4 1 (0.88%) Wi-Fi
Database & Business Intelligence
1 4 (3.51%) SQL Server
2 2 (1.75%) DB2
2 2 (1.75%) MongoDB
2 2 (1.75%) Oracle Database
2 2 (1.75%) SQL Server 2016
3 1 (0.88%) Base SAS
3 1 (0.88%) EDRMS
3 1 (0.88%) Oracle Database 10g
3 1 (0.88%) Oracle Database 11g
3 1 (0.88%) Oracle Reports
3 1 (0.88%) Oracle9i Database
3 1 (0.88%) SQL Server 2012
3 1 (0.88%) SQL Server 2014
Development Applications
1 1 (0.88%) HP UFT
1 1 (0.88%) JIRA
1 1 (0.88%) MSI
1 1 (0.88%) Oracle APEX
General
1 12 (10.53%) Finance
2 7 (6.14%) Legal
2 7 (6.14%) Telecoms
3 4 (3.51%) Billing
4 3 (2.63%) Marketing
5 2 (1.75%) Banking
5 2 (1.75%) Law
Job Titles
1 26 (22.81%) Analyst
2 15 (13.16%) Service Analyst
3 11 (9.65%) 3rd Line Engineer
4 10 (8.77%) Delivery Manager
5 9 (7.89%) 2nd Line Engineer
5 9 (7.89%) Architect
6 8 (7.02%) Service Desk Analyst
6 8 (7.02%) Service Manager
7 7 (6.14%) Services Delivery Manager
7 7 (6.14%) Technical Architect
8 5 (4.39%) Field Engineer
9 4 (3.51%) Developer
9 4 (3.51%) Infrastructure Analyst
9 4 (3.51%) IT Manager
9 4 (3.51%) Network Engineer
9 4 (3.51%) Operations Analyst
9 4 (3.51%) Project Manager
9 4 (3.51%) Senior Delivery Manager
9 4 (3.51%) Senior Manager
9 4 (3.51%) Service Management Specialist
Libraries, Frameworks & Software Standards
1 4 (3.51%) .NET
1 4 (3.51%) XML
2 3 (2.63%) ASP.NET
2 3 (2.63%) REST
3 1 (0.88%) HTML
3 1 (0.88%) JSP
3 1 (0.88%) LDAP
3 1 (0.88%) Middleware
3 1 (0.88%) Oracle GoldenGate
3 1 (0.88%) Oracle Streams
3 1 (0.88%) SAML
3 1 (0.88%) SAP Fiori
3 1 (0.88%) SAP TM
3 1 (0.88%) SOAP
3 1 (0.88%) Web Services
Miscellaneous
1 27 (23.68%) Management Information System
2 25 (21.93%) Data Centre
3 18 (15.79%) NHS
4 15 (13.16%) Analytical Skills
5 8 (7.02%) User Experience
6 7 (6.14%) Computer Science
7 6 (5.26%) Blackberry
8 4 (3.51%) Driving Licence
8 4 (3.51%) iPhone
9 3 (2.63%) Enterprise Software
9 3 (2.63%) Smartphone
10 1 (0.88%) Client/Server
10 1 (0.88%) CMDB
10 1 (0.88%) Life Science
10 1 (0.88%) Mobile Banking
10 1 (0.88%) PKI
10 1 (0.88%) Public Cloud
10 1 (0.88%) Self-Motivation
Operating Systems
1 19 (16.67%) Windows
2 6 (5.26%) Linux
2 6 (5.26%) Unix
3 5 (4.39%) Windows Server
4 3 (2.63%) Windows 10
5 2 (1.75%) Red Hat Enterprise Linux
6 1 (0.88%) AIX
6 1 (0.88%) Mac OS
6 1 (0.88%) Solaris
6 1 (0.88%) Windows Server 2012
Processes & Methodologies
1 59 (51.75%) ITIL
2 24 (21.05%) Service Delivery
3 22 (19.30%) Incident Management
3 22 (19.30%) ITSM
4 19 (16.67%) Change Management
5 18 (15.79%) Problem Management
6 17 (14.91%) Problem-Solving
7 15 (13.16%) Stakeholder Management
8 13 (11.40%) Agile Software Development
8 13 (11.40%) ITIL V3
9 11 (9.65%) Data Management
10 10 (8.77%) DevOps
11 8 (7.02%) Disaster Recovery
12 7 (6.14%) Business Continuity
12 7 (6.14%) Capacity Management
12 7 (6.14%) Document Management
13 6 (5.26%) Project Management
14 5 (4.39%) Continuous Improvement
14 5 (4.39%) High Availability
14 5 (4.39%) Migration
Programming Languages
1 6 (5.26%) Java
2 5 (4.39%) SQL
3 3 (2.63%) C#
4 2 (1.75%) ABAP
4 2 (1.75%) PowerShell
4 2 (1.75%) Python
4 2 (1.75%) Ruby
5 1 (0.88%) Go
5 1 (0.88%) JavaScript
Qualifications
1 9 (7.89%) ITIL Certification
2 6 (5.26%) Cisco Certification
2 6 (5.26%) Degree
2 6 (5.26%) Security Cleared
3 5 (4.39%) CCNP
4 4 (3.51%) ISEB
4 4 (3.51%) MCP
5 3 (2.63%) CCNA
5 3 (2.63%) Computer Science Degree
5 3 (2.63%) ISTQB Foundation Certification
5 3 (2.63%) Microsoft Certification
5 3 (2.63%) SC Cleared
6 2 (1.75%) CCDP
6 2 (1.75%) Chartered Engineer
6 2 (1.75%) CISM
6 2 (1.75%) CISSP
6 2 (1.75%) ITIL Foundation Certificate
6 2 (1.75%) MCSA
6 2 (1.75%) MCSE
6 2 (1.75%) PRINCE2 Certification
Quality Assurance & Compliance
1 28 (24.56%) SLA
2 7 (6.14%) QA
3 4 (3.51%) Data Quality
4 1 (0.88%) HMG Security Policy Framework
4 1 (0.88%) ISO/IEC 27001
4 1 (0.88%) PMO
4 1 (0.88%) Sarbanes-Oxley
System Software
1 13 (11.40%) Active Directory
2 4 (3.51%) VMware Infrastructure
3 3 (2.63%) ProxySG
4 2 (1.75%) Hyper-V
4 2 (1.75%) Virtual Machines
5 1 (0.88%) Microsoft App-V
Systems Management
1 4 (3.51%) Grafana
1 4 (3.51%) OpenView
1 4 (3.51%) OVSD
1 4 (3.51%) Prometheus
1 4 (3.51%) ZABBIX
2 3 (2.63%) Opscode Chef
2 3 (2.63%) Puppet
2 3 (2.63%) SCCM
3 2 (1.75%) Failover Clustering
3 2 (1.75%) Systems Management Server (SMS)
4 1 (0.88%) Data Guard
4 1 (0.88%) Enterprise Manager Cloud Control
4 1 (0.88%) HP ALM
4 1 (0.88%) Microsoft Intune
4 1 (0.88%) Oracle Flashback
4 1 (0.88%) Oracle RMAN
4 1 (0.88%) SCOM
4 1 (0.88%) Single Sign-On
Vendors
1 36 (31.58%) Microsoft
2 12 (10.53%) ServiceNow
3 10 (8.77%) Oracle
4 9 (7.89%) HP
5 7 (6.14%) Citrix
6 6 (5.26%) Cisco
6 6 (5.26%) McAfee
7 4 (3.51%) BMC
7 4 (3.51%) Dynatrace
7 4 (3.51%) SAP
7 4 (3.51%) VMware
8 3 (2.63%) Blue Coat
8 3 (2.63%) Informatica
8 3 (2.63%) M86 Security
8 3 (2.63%) Splunk
8 3 (2.63%) Trustwave
9 2 (1.75%) Lotus
9 2 (1.75%) Lumension
9 2 (1.75%) Red Hat
9 2 (1.75%) Reuters