Period
to 16 July 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 65 80 73
Rank change year-on-year +15 -7 -4
Contract jobs citing Service Management 98 64 83
As % of all contract IT jobs advertised in Manchester 3.03% 2.29% 2.28%
As % of the Processes & Methodologies category 3.56% 2.81% 2.74%
Number of daily rates quoted 54 44 40
Manchester median daily rate £381 £325 £350
Median daily rate % change year-on-year +17.31% -7.14% +3.70%
10th Percentile £152 £112 £120
90th Percentile £566 £500 £618
North West median daily rate £400 £350 £403
% change year-on-year +14.29% -13.04% +15.00%
Number of hourly rates quoted 8 1 2
Manchester median hourly rate £29.00 £22.90 £73.75
Median hourly rate % change year-on-year +26.64% -68.95% -
10th Percentile £21.65 £22.85 £46.38
90th Percentile £56.90 £22.95 £104.13
North West median hourly rate £29.00 £38.95 £47.50
% change year-on-year -25.55% -18.00% +89.09%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,756 2,276 3,024
As % of all contract IT jobs advertised in Manchester 85.25% 81.43% 83.03%
Number of daily rates quoted 1,786 1,385 1,827
Manchester median daily rate £400 £388 £400
Median daily rate % change year-on-year +3.23% -3.13% +10.34%
10th Percentile £263 £227 £250
90th Percentile £575 £550 £545
North West median daily rate £400 £400 £400
Number of hourly rates quoted 91 65 49
Manchester median hourly rate £21.00 £19.50 £17.30
Median hourly rate % change year-on-year +7.69% +12.72% +13.44%
10th Percentile £12.75 £11.75 £12.14
90th Percentile £42.00 £44.50 £47.60
North West median hourly rate £23.75 £36.00 £27.50
% change year-on-year -34.03% +30.91% -

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 16 July 2018.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contractor Hourly Rate Histogram in Manchester

The hourly rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 16 July 2018.

Contractor hourly rate histogram for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +15 17 £400 +37.34% 2
Bolton - 2 £180 -
Service Management
North West

For the 6 months to 16 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for Service Management.

1 72 (73.47%) ITIL
2 28 (28.57%) ITSM
3 26 (26.53%) Windows
4 25 (25.51%) Microsoft
5 23 (23.47%) Incident Management
6 22 (22.45%) Problem Management
7 21 (21.43%) Change Management
8 19 (19.39%) ServiceNow
9 17 (17.35%) Problem-Solving
9 17 (17.35%) Agile Software Development
10 16 (16.33%) Service Delivery
10 16 (16.33%) Active Directory
10 16 (16.33%) ITIL Certification
10 16 (16.33%) DevOps
11 15 (15.31%) Management Information System
12 14 (14.29%) Disaster Recovery
13 13 (13.27%) ITIL V3
14 12 (12.24%) Degree
14 12 (12.24%) Analytical Skills
15 11 (11.22%) Continuous Improvement
15 11 (11.22%) SFIA
15 11 (11.22%) SaaS
15 11 (11.22%) Microsoft Office
16 10 (10.20%) Linux
16 10 (10.20%) Cisco
17 9 (9.18%) PRINCE2
17 9 (9.18%) Stakeholder Management
17 9 (9.18%) Configuration Management
17 9 (9.18%) Service Design
18 8 (8.16%) Capacity Management

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.10%) OpenStack
1 5 (5.10%) SAS
2 4 (4.08%) Skype for Business
3 3 (3.06%) MS Exchange
4 2 (2.04%) Blackberry Enterprise Server
4 2 (2.04%) IBM Notes
5 1 (1.02%) CICS
5 1 (1.02%) Confluence
5 1 (1.02%) IIS
5 1 (1.02%) SharePoint
Applications
1 11 (11.22%) Microsoft Office
2 2 (2.04%) Microsoft Excel
3 1 (1.02%) Microsoft PowerPoint
Business Applications
1 1 (1.02%) Dynamics AX
1 1 (1.02%) Oracle EBS
Cloud Services
1 11 (11.22%) SaaS
2 7 (7.14%) Office 365
2 7 (7.14%) PaaS
3 6 (6.12%) IaaS
4 5 (5.10%) Microsoft Azure
Communications & Networking
1 8 (8.16%) Firewall
2 7 (7.14%) DHCP
2 7 (7.14%) DNS
3 5 (5.10%) TCP/IP
3 5 (5.10%) VPN
4 4 (4.08%) LAN
4 4 (4.08%) Skype
4 4 (4.08%) WAN
5 3 (3.06%) Cisco IOS
5 3 (3.06%) IP Telephony
5 3 (3.06%) ISDN
5 3 (3.06%) MPLS
5 3 (3.06%) PBX
5 3 (3.06%) SSL
5 3 (3.06%) VLAN
5 3 (3.06%) VoIP
6 2 (2.04%) Converged Networks
6 2 (2.04%) Extranet
6 2 (2.04%) Internet
7 1 (1.02%) DMARC
Database & Business Intelligence
1 5 (5.10%) DB2
1 5 (5.10%) MongoDB
1 5 (5.10%) SQL Server
2 4 (4.08%) SQL Server 2016
3 3 (3.06%) Oracle Reports
4 1 (1.02%) Oracle Database
Development Applications
1 4 (4.08%) JIRA
2 1 (1.02%) Atlassian Bamboo
2 1 (1.02%) Bitbucket
2 1 (1.02%) eggPlant
2 1 (1.02%) HP UFT
2 1 (1.02%) MSI
2 1 (1.02%) SonarQube
2 1 (1.02%) Visual Studio
General
1 7 (7.14%) Banking
2 6 (6.12%) Finance
3 4 (4.08%) Law
4 3 (3.06%) Legal
4 3 (3.06%) Publishing
4 3 (3.06%) Telecoms
5 2 (2.04%) Investment Banking
6 1 (1.02%) Billing
6 1 (1.02%) Games
Job Titles
1 24 (24.49%) Analyst
2 17 (17.35%) Service Analyst
3 13 (13.27%) Service Manager
4 8 (8.16%) Service Desk Analyst
5 6 (6.12%) Automation Analyst
6 5 (5.10%) Infrastructure Engineer
7 4 (4.08%) 1st Line Support
7 4 (4.08%) Business Analyst
7 4 (4.08%) Consultant
7 4 (4.08%) IT Manager
7 4 (4.08%) Network Engineer
8 3 (3.06%) Architect
8 3 (3.06%) Delivery Manager
8 3 (3.06%) Developer
8 3 (3.06%) Incident Manager
8 3 (3.06%) IT Security Manager
8 3 (3.06%) ITIL Manager
8 3 (3.06%) Operations Manager
8 3 (3.06%) Problem Manager
8 3 (3.06%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (4.08%) .NET
1 4 (4.08%) Web Services
1 4 (4.08%) XML
2 3 (3.06%) ASP.NET
3 2 (2.04%) HTML
3 2 (2.04%) REST
3 2 (2.04%) Velocity
4 1 (1.02%) .NET Framework
4 1 (1.02%) ADO.NET
4 1 (1.02%) CSS
4 1 (1.02%) HTML5
4 1 (1.02%) jQuery
4 1 (1.02%) JSON
4 1 (1.02%) LDAP
4 1 (1.02%) LINQ
4 1 (1.02%) Middleware
4 1 (1.02%) SAML
4 1 (1.02%) WCF
4 1 (1.02%) XML Schema
4 1 (1.02%) XSLT
Miscellaneous
1 15 (15.31%) Management Information System
2 12 (12.24%) Analytical Skills
3 8 (8.16%) Blackberry
4 7 (7.14%) Data Centre
5 6 (6.12%) Computer Science
6 5 (5.10%) iPhone
7 4 (4.08%) CMDB
8 3 (3.06%) Smartphone
9 2 (2.04%) NHS
9 2 (2.04%) Security Operations Centre
9 2 (2.04%) Self-Motivation
9 2 (2.04%) User Experience
10 1 (1.02%) Mobile Banking
10 1 (1.02%) PKI
10 1 (1.02%) PMI
10 1 (1.02%) Tandem
10 1 (1.02%) Video Conferencing
10 1 (1.02%) Web 2.0
Operating Systems
1 26 (26.53%) Windows
2 10 (10.20%) Linux
3 7 (7.14%) Windows Server
4 3 (3.06%) Mac OS
5 2 (2.04%) Red Hat Enterprise Linux
5 2 (2.04%) SUSE
5 2 (2.04%) Windows 10
5 2 (2.04%) Windows 7
6 1 (1.02%) Apple iOS
6 1 (1.02%) Mac OS X
6 1 (1.02%) Unix
6 1 (1.02%) Windows NT
6 1 (1.02%) Windows XP
Processes & Methodologies
1 72 (73.47%) ITIL
2 28 (28.57%) ITSM
3 23 (23.47%) Incident Management
4 22 (22.45%) Problem Management
5 21 (21.43%) Change Management
6 17 (17.35%) Agile Software Development
6 17 (17.35%) Problem-Solving
7 16 (16.33%) DevOps
7 16 (16.33%) Service Delivery
8 14 (14.29%) Disaster Recovery
9 13 (13.27%) ITIL V3
10 11 (11.22%) Continuous Improvement
10 11 (11.22%) SFIA
11 9 (9.18%) Configuration Management
11 9 (9.18%) PRINCE2
11 9 (9.18%) Service Design
11 9 (9.18%) Stakeholder Management
12 8 (8.16%) Business Continuity
12 8 (8.16%) Capacity Management
12 8 (8.16%) Project Management
Programming Languages
1 6 (6.12%) SQL
2 3 (3.06%) C#
2 3 (3.06%) Java
2 3 (3.06%) JavaScript
3 2 (2.04%) PowerShell
4 1 (1.02%) C
4 1 (1.02%) XPath
Qualifications
1 16 (16.33%) ITIL Certification
2 12 (12.24%) Degree
3 8 (8.16%) CCNP
3 8 (8.16%) Cisco Certification
4 7 (7.14%) ISEB
5 6 (6.12%) MCP
6 5 (5.10%) CCDP
6 5 (5.10%) Chartered Engineer
6 5 (5.10%) CISM
6 5 (5.10%) CISSP
6 5 (5.10%) PRINCE2 Certification
7 4 (4.08%) Microsoft Certification
8 3 (3.06%) CCNA
8 3 (3.06%) Computer Science Degree
8 3 (3.06%) ISTQB Foundation Certification
9 2 (2.04%) APMG
9 2 (2.04%) MCSE
9 2 (2.04%) Security Cleared
10 1 (1.02%) MCDST
10 1 (1.02%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (8.16%) SLA
2 5 (5.10%) QA
3 3 (3.06%) ISO/IEC 27001
4 1 (1.02%) GDPR
System Software
1 16 (16.33%) Active Directory
2 5 (5.10%) Hyper-V
2 5 (5.10%) Virtual Machines
3 2 (2.04%) Terminal Server
4 1 (1.02%) Microsoft App-V
4 1 (1.02%) ProxySG
4 1 (1.02%) VMware Infrastructure
Systems Management
1 4 (4.08%) Failover Clustering
1 4 (4.08%) SCCM
2 3 (3.06%) Microsoft Intune
2 3 (3.06%) Opscode Chef
2 3 (3.06%) Puppet
2 3 (3.06%) Single Sign-On
3 2 (2.04%) Forefront Identity Manager
3 2 (2.04%) Systems Management Server (SMS)
4 1 (1.02%) AirWatch
4 1 (1.02%) HP ALM
4 1 (1.02%) SCOM
Vendors
1 25 (25.51%) Microsoft
2 19 (19.39%) ServiceNow
3 10 (10.20%) Cisco
4 8 (8.16%) Oracle
5 6 (6.12%) Citrix
6 5 (5.10%) Informatica
7 3 (3.06%) Dell
7 3 (3.06%) McAfee
8 2 (2.04%) Capita
8 2 (2.04%) Clearswift
8 2 (2.04%) iManage
8 2 (2.04%) IronPort
8 2 (2.04%) Lotus
8 2 (2.04%) Micro Focus
8 2 (2.04%) NetApp
8 2 (2.04%) Red Hat
8 2 (2.04%) Splunk
9 1 (1.02%) Lumension
9 1 (1.02%) M86 Security
9 1 (1.02%) Trustwave