Period
to 21 May 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 73 66 70
Rank change year-on-year -7 +4 +3
Contract jobs citing Service Management 89 68 84
As % of all contract IT jobs advertised in Manchester 2.92% 2.55% 2.32%
As % of the Processes & Methodologies category 3.39% 3.07% 2.76%
Number of daily rates quoted 49 51 41
Manchester median daily rate £400 £325 £325
Median daily rate % change year-on-year +23.08% - -3.70%
10th Percentile £120 £160 £120
90th Percentile £558 £588 £575
North West median daily rate £425 £350 £391
% change year-on-year +21.43% -10.54% +20.38%
Number of hourly rates quoted 12 1 3
Manchester median hourly rate £25.61 £22.90 £40.00
Median hourly rate % change year-on-year +11.82% -42.75% +247.83%
North West median hourly rate £28.00 £38.95 £28.50
% change year-on-year -28.11% +36.67% +35.84%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,624 2,216 3,048
As % of all contract IT jobs advertised in Manchester 86.15% 83.09% 84.18%
Number of daily rates quoted 1,712 1,356 1,796
Manchester median daily rate £400 £375 £388
Median daily rate % change year-on-year +6.67% -3.23% +7.64%
10th Percentile £263 £225 £242
90th Percentile £575 £550 £550
North West median daily rate £400 £400 £400
Number of hourly rates quoted 99 47 60
Manchester median hourly rate £19.52 £21.00 £18.99
Median hourly rate % change year-on-year -7.05% +10.57% +30.98%
10th Percentile £12.82 £11.75 £12.75
90th Percentile £42.00 £46.50 £40.00
North West median hourly rate £21.70 £36.74 £29.75
% change year-on-year -40.93% +23.49% +32.22%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 21 May 2018.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contractor Hourly Rate Histogram in Manchester

The hourly rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 21 May 2018.

Contractor hourly rate histogram for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +16 26 £400 +33.33% 2
Service Management
North West

For the 6 months to 21 May 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for Service Management.

1 63 (70.79%) ITIL
2 29 (32.58%) Windows
2 29 (32.58%) Microsoft
3 24 (26.97%) Management Information System
4 22 (24.72%) Active Directory
4 22 (24.72%) ITIL Certification
5 17 (19.10%) Service Delivery
5 17 (19.10%) Agile Software Development
6 16 (17.98%) ITSM
7 15 (16.85%) Incident Management
7 15 (16.85%) Problem Management
8 14 (15.73%) Continuous Improvement
8 14 (15.73%) Change Management
8 14 (15.73%) DevOps
9 13 (14.61%) ServiceNow
9 13 (14.61%) Disaster Recovery
10 12 (13.48%) Project Management
10 12 (13.48%) Problem-Solving
11 11 (12.36%) Publishing
11 11 (12.36%) Blackberry
11 11 (12.36%) MCP
12 10 (11.24%) SaaS
12 10 (11.24%) Windows 7
12 10 (11.24%) Service Design
13 9 (10.11%) SFIA
13 9 (10.11%) Self-Motivation
13 9 (10.11%) PRINCE2
13 9 (10.11%) Citrix
14 8 (8.99%) Cisco
14 8 (8.99%) Linux

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.62%) Skype for Business
2 4 (4.49%) OpenStack
2 4 (4.49%) SAS
3 3 (3.37%) MS Exchange
4 2 (2.25%) Blackberry Enterprise Server
5 1 (1.12%) CICS
5 1 (1.12%) Confluence
5 1 (1.12%) SharePoint
Applications
1 8 (8.99%) Microsoft Office
2 2 (2.25%) Microsoft Excel
3 1 (1.12%) Microsoft PowerPoint
Cloud Services
1 10 (11.24%) SaaS
2 7 (7.87%) Microsoft Azure
3 6 (6.74%) IaaS
3 6 (6.74%) Office 365
4 5 (5.62%) PaaS
5 2 (2.25%) Amazon AWS
5 2 (2.25%) Boomi
5 2 (2.25%) iPaaS
6 1 (1.12%) Azure Active Directory
Communications & Networking
1 5 (5.62%) DHCP
1 5 (5.62%) DNS
1 5 (5.62%) Firewall
1 5 (5.62%) Skype
2 3 (3.37%) VPN
3 2 (2.25%) Converged Networks
3 2 (2.25%) Extranet
3 2 (2.25%) LAN
3 2 (2.25%) TCP/IP
3 2 (2.25%) WAN
4 1 (1.12%) Cisco IOS
4 1 (1.12%) DMARC
4 1 (1.12%) IP Telephony
4 1 (1.12%) ISDN
4 1 (1.12%) MPLS
4 1 (1.12%) PBX
4 1 (1.12%) SMS
4 1 (1.12%) SSL
4 1 (1.12%) VLAN
4 1 (1.12%) VoIP
Database & Business Intelligence
1 6 (6.74%) SQL Server
2 4 (4.49%) DB2
2 4 (4.49%) MongoDB
3 3 (3.37%) Oracle Reports
3 3 (3.37%) SQL Server 2016
4 2 (2.25%) BusinessObjects
Development Applications
1 5 (5.62%) JIRA
2 3 (3.37%) Visual Studio
3 1 (1.12%) Atlassian Bamboo
3 1 (1.12%) Bitbucket
3 1 (1.12%) eggPlant
3 1 (1.12%) SonarQube
General
1 11 (12.36%) Publishing
2 7 (7.87%) Banking
2 7 (7.87%) Finance
3 6 (6.74%) Legal
4 5 (5.62%) Law
5 3 (3.37%) Investment Banking
6 1 (1.12%) Games
6 1 (1.12%) Telecoms
Job Titles
1 28 (31.46%) Analyst
2 22 (24.72%) Service Analyst
3 17 (19.10%) Service Desk Analyst
4 12 (13.48%) Service Manager
5 5 (5.62%) 1st Line Support
5 5 (5.62%) Automation Analyst
5 5 (5.62%) Infrastructure Engineer
5 5 (5.62%) IT Analyst
6 4 (4.49%) Business Analyst
6 4 (4.49%) IT Manager
6 4 (4.49%) Service Desk Support
6 4 (4.49%) Service Desk Support Analyst
7 3 (3.37%) 1st Line Service Desk Analyst
7 3 (3.37%) 1st Line Support Analyst
7 3 (3.37%) Consultant
7 3 (3.37%) ITIL Manager
7 3 (3.37%) Product Owner
7 3 (3.37%) Project Manager
7 3 (3.37%) Support Analyst
8 2 (2.25%) Incident and Problem Manager
Libraries, Frameworks & Software Standards
1 6 (6.74%) Web Services
2 4 (4.49%) .NET
2 4 (4.49%) ASP.NET
2 4 (4.49%) XML
3 3 (3.37%) .NET Framework
3 3 (3.37%) ADO.NET
3 3 (3.37%) ASP.NET Web API
3 3 (3.37%) ASP.NET Web Forms
3 3 (3.37%) JSON
3 3 (3.37%) LINQ
3 3 (3.37%) REST
3 3 (3.37%) Velocity
3 3 (3.37%) WCF
4 1 (1.12%) AngularJS
4 1 (1.12%) CSS
4 1 (1.12%) HTML
4 1 (1.12%) HTML5
4 1 (1.12%) jQuery
4 1 (1.12%) Twitter Bootstrap
4 1 (1.12%) XSLT
Miscellaneous
1 24 (26.97%) Management Information System
2 11 (12.36%) Blackberry
3 9 (10.11%) Self-Motivation
4 7 (7.87%) iPhone
5 5 (5.62%) Analytical Skills
5 5 (5.62%) Data Centre
6 3 (3.37%) CMDB
7 2 (2.25%) Data Structures
7 2 (2.25%) Security Operations Centre
8 1 (1.12%) Computer Science
8 1 (1.12%) NHS
8 1 (1.12%) PMI
8 1 (1.12%) Smartphone
8 1 (1.12%) Tandem
8 1 (1.12%) User Experience
8 1 (1.12%) Video Conferencing
8 1 (1.12%) Web 2.0
Operating Systems
1 29 (32.58%) Windows
2 10 (11.24%) Windows 7
3 8 (8.99%) Linux
4 5 (5.62%) Windows Server
5 3 (3.37%) SUSE
6 2 (2.25%) Mac OS
7 1 (1.12%) Apple iOS
7 1 (1.12%) Mac OS X
7 1 (1.12%) Red Hat Enterprise Linux
7 1 (1.12%) Windows 10
7 1 (1.12%) Windows NT
7 1 (1.12%) Windows XP
Processes & Methodologies
1 63 (70.79%) ITIL
2 17 (19.10%) Agile Software Development
2 17 (19.10%) Service Delivery
3 16 (17.98%) ITSM
4 15 (16.85%) Incident Management
4 15 (16.85%) Problem Management
5 14 (15.73%) Change Management
5 14 (15.73%) Continuous Improvement
5 14 (15.73%) DevOps
6 13 (14.61%) Disaster Recovery
7 12 (13.48%) Problem-Solving
7 12 (13.48%) Project Management
8 10 (11.24%) Service Design
9 9 (10.11%) PRINCE2
9 9 (10.11%) SFIA
10 8 (8.99%) Configuration Management
10 8 (8.99%) ITIL V3
10 8 (8.99%) Stakeholder Management
11 7 (7.87%) Data Management
11 7 (7.87%) Process Improvement
Programming Languages
1 7 (7.87%) C
2 4 (4.49%) C#
2 4 (4.49%) SQL
3 2 (2.25%) JavaScript
4 1 (1.12%) Java
4 1 (1.12%) XPath
Qualifications
1 22 (24.72%) ITIL Certification
2 11 (12.36%) MCP
3 8 (8.99%) Degree
4 5 (5.62%) CCNP
4 5 (5.62%) Cisco Certification
5 4 (4.49%) CCDP
5 4 (4.49%) Chartered Engineer
5 4 (4.49%) CISM
5 4 (4.49%) CISSP
5 4 (4.49%) ISEB
5 4 (4.49%) PRINCE2 Certification
5 4 (4.49%) Security Cleared
6 3 (3.37%) APMG
6 3 (3.37%) ITIL Foundation Certificate
7 2 (2.25%) Microsoft Certification
7 2 (2.25%) PRINCE2 Practitioner
7 2 (2.25%) SC Cleared
8 1 (1.12%) CCIE
8 1 (1.12%) CCNA
8 1 (1.12%) PMI Certification
Quality Assurance & Compliance
1 5 (5.62%) SLA
2 3 (3.37%) ISO/IEC 27001
3 2 (2.25%) GDPR
3 2 (2.25%) GMP
4 1 (1.12%) PMO
4 1 (1.12%) QA
System Software
1 22 (24.72%) Active Directory
2 4 (4.49%) Hyper-V
2 4 (4.49%) Virtual Machines
3 2 (2.25%) Terminal Server
4 1 (1.12%) VMware Infrastructure
Systems Management
1 5 (5.62%) SCCM
2 4 (4.49%) Single Sign-On
3 3 (3.37%) Failover Clustering
3 3 (3.37%) Forefront Identity Manager
4 2 (2.25%) Microsoft Intune
4 2 (2.25%) Opscode Chef
4 2 (2.25%) Puppet
5 1 (1.12%) AirWatch
5 1 (1.12%) McAfee ePO
5 1 (1.12%) WSUS
Vendors
1 29 (32.58%) Microsoft
2 13 (14.61%) ServiceNow
3 9 (10.11%) Citrix
4 8 (8.99%) Cisco
5 6 (6.74%) Informatica
6 4 (4.49%) Oracle
7 3 (3.37%) Clearswift
7 3 (3.37%) Dell
7 3 (3.37%) IronPort
7 3 (3.37%) Micro Focus
7 3 (3.37%) NetApp
8 2 (2.25%) iManage
8 2 (2.25%) MuleSoft
8 2 (2.25%) Okta
8 2 (2.25%) Rackspace
8 2 (2.25%) SnapLogic
9 1 (1.12%) Atlassian
9 1 (1.12%) Lumension
9 1 (1.12%) MobileIron
9 1 (1.12%) Splunk