Period
to 19 February 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 60 55 74
Rank change year-on-year -5 +19 +6
Contract jobs citing Service Management 85 104 86
As % of all contract IT jobs advertised in Manchester 3.13% 3.49% 2.24%
As % of the Processes & Methodologies category 3.77% 4.13% 2.70%
Number of daily rates quoted 42 75 41
Manchester median daily rate £438 £395 £325
Median daily rate % change year-on-year +10.76% +21.54% +15.04%
10th Percentile £120 £155 £263
90th Percentile £600 £758 £500
North West median daily rate £431 £405 £475
% change year-on-year +6.48% -14.74% +54.47%
Number of hourly rates quoted 14 1 5
Manchester median hourly rate £17.43 £22.90 £20.00
Median hourly rate % change year-on-year -23.89% +14.50% +66.67%
10th Percentile £17.00 £22.85 £12.80
90th Percentile £30.43 £22.95 £67.00
North West median hourly rate £17.43 £22.90 £23.62
% change year-on-year -23.89% -3.05% +46.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,255 2,520 3,190
As % of all contract IT jobs advertised in Manchester 83.12% 84.65% 83.09%
Number of daily rates quoted 1,461 1,599 1,857
Manchester median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £255 £263 £237
90th Percentile £586 £563 £538
North West median daily rate £413 £400 £400
% change year-on-year +3.13% - +6.67%
Number of hourly rates quoted 86 37 89
Manchester median hourly rate £18.77 £18.00 £18.68
Median hourly rate % change year-on-year +4.28% -3.61% +24.50%
10th Percentile £12.86 £12.55 £12.23
90th Percentile £45.50 £41.50 £40.00
North West median hourly rate £23.17 £27.12 £30.15
% change year-on-year -14.56% -10.04% +50.75%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 19 February 2018.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contractor Hourly Rate Histogram in Manchester

The hourly rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 19 February 2018.

Contractor hourly rate histogram for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +23 30 £490 -30.00% 2
Altrincham - 1 - - 2
Service Management
North West

For the 6 months to 19 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for Service Management.

1 64 (75.29%) ITIL
2 30 (35.29%) Microsoft
2 30 (35.29%) Active Directory
2 30 (35.29%) ITIL Certification
3 26 (30.59%) Management Information System
3 26 (30.59%) Windows
4 20 (23.53%) Service Delivery
5 16 (18.82%) Publishing
5 16 (18.82%) MCP
6 15 (17.65%) Windows 7
7 14 (16.47%) Service Design
8 13 (15.29%) SCCM
9 12 (14.12%) Project Management
9 12 (14.12%) Stakeholder Management
10 11 (12.94%) Citrix
11 10 (11.76%) Blackberry
11 10 (11.76%) PRINCE2
11 10 (11.76%) COBIT
11 10 (11.76%) Zachman Framework
11 10 (11.76%) TOGAF
12 9 (10.59%) Agile Software Development
12 9 (10.59%) Incident Management
12 9 (10.59%) Microsoft Azure
12 9 (10.59%) ITIL V3
12 9 (10.59%) C
12 9 (10.59%) Configuration Management
12 9 (10.59%) Disaster Recovery
12 9 (10.59%) ITSM
13 8 (9.41%) Continuous Improvement
13 8 (9.41%) Banking

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.88%) Skype for Business
2 3 (3.53%) SharePoint
3 2 (2.35%) Confluence
3 2 (2.35%) MS Exchange
4 1 (1.18%) Blackberry Enterprise Server
4 1 (1.18%) IBM Notes
Applications
1 2 (2.35%) Microsoft Excel
1 2 (2.35%) Microsoft Office
2 1 (1.18%) Microsoft PowerPoint
Cloud Services
1 9 (10.59%) Microsoft Azure
2 7 (8.24%) Amazon AWS
2 7 (8.24%) Office 365
3 3 (3.53%) Azure Active Directory
3 3 (3.53%) IaaS
3 3 (3.53%) SaaS
4 2 (2.35%) Boomi
4 2 (2.35%) iPaaS
4 2 (2.35%) Slack
4 2 (2.35%) Trello
5 1 (1.18%) OneDrive
5 1 (1.18%) PaaS
Communications & Networking
1 6 (7.06%) Skype
2 5 (5.88%) DHCP
2 5 (5.88%) DNS
3 3 (3.53%) Extranet
4 2 (2.35%) SMS
4 2 (2.35%) VPN
5 1 (1.18%) LAN
5 1 (1.18%) MPLS
5 1 (1.18%) Remote Desktop
5 1 (1.18%) SAN
5 1 (1.18%) WAN
Database & Business Intelligence
1 2 (2.35%) BusinessObjects
1 2 (2.35%) SQL Server
2 1 (1.18%) Amazon RDS
Development Applications
1 2 (2.35%) JIRA
1 2 (2.35%) Visual Studio
2 1 (1.18%) HP UFT
2 1 (1.18%) Selenium
General
1 16 (18.82%) Publishing
2 8 (9.41%) Banking
3 6 (7.06%) Finance
4 5 (5.88%) Law
4 5 (5.88%) Legal
5 3 (3.53%) Investment Banking
6 1 (1.18%) Retail
6 1 (1.18%) Telecoms
Job Titles
1 27 (31.76%) Analyst
2 19 (22.35%) Service Analyst
2 19 (22.35%) Service Desk Analyst
3 14 (16.47%) Architect
4 9 (10.59%) Service Architect
5 8 (9.41%) IT Analyst
6 6 (7.06%) Consultant
7 5 (5.88%) Business Analyst
7 5 (5.88%) Technical Architect
7 5 (5.88%) Technical Specialist
8 4 (4.71%) 1st Line Support Analyst
8 4 (4.71%) 3rd Line Support
8 4 (4.71%) 3rd Line Support Specialist
8 4 (4.71%) 3rd Line Technical Support
8 4 (4.71%) Project Manager
8 4 (4.71%) Support Analyst
8 4 (4.71%) Support Specialist
8 4 (4.71%) Systems Administrator
8 4 (4.71%) Technical Support
8 4 (4.71%) Technical Support Specialist
Libraries, Frameworks & Software Standards
1 3 (3.53%) Web Services
2 2 (2.35%) .NET
2 2 (2.35%) .NET Framework
2 2 (2.35%) ADO.NET
2 2 (2.35%) ASP.NET
2 2 (2.35%) ASP.NET Web API
2 2 (2.35%) ASP.NET Web Forms
2 2 (2.35%) JSON
2 2 (2.35%) LINQ
2 2 (2.35%) REST
2 2 (2.35%) WCF
2 2 (2.35%) XML
3 1 (1.18%) Velocity
Miscellaneous
1 26 (30.59%) Management Information System
2 10 (11.76%) Blackberry
3 5 (5.88%) CMDB
3 5 (5.88%) Public Cloud
4 4 (4.71%) Analytical Skills
4 4 (4.71%) iPhone
5 3 (3.53%) NHS
5 3 (3.53%) PKI
6 2 (2.35%) Data Structures
6 2 (2.35%) Reference Data
7 1 (1.18%) Clustering
7 1 (1.18%) HACMP
7 1 (1.18%) PMI
7 1 (1.18%) User Experience
7 1 (1.18%) Video Conferencing
Operating Systems
1 26 (30.59%) Windows
2 15 (17.65%) Windows 7
3 7 (8.24%) Windows Server
4 5 (5.88%) Linux
5 4 (4.71%) SUSE
6 2 (2.35%) Unix
6 2 (2.35%) Windows 10
7 1 (1.18%) AIX
7 1 (1.18%) Apple iOS
7 1 (1.18%) Mac OS X
7 1 (1.18%) Red Hat Enterprise Linux
7 1 (1.18%) Windows 8
7 1 (1.18%) Windows Server 2012
Processes & Methodologies
1 64 (75.29%) ITIL
2 20 (23.53%) Service Delivery
3 14 (16.47%) Service Design
4 12 (14.12%) Project Management
4 12 (14.12%) Stakeholder Management
5 10 (11.76%) PRINCE2
5 10 (11.76%) TOGAF
5 10 (11.76%) Zachman Framework
6 9 (10.59%) Agile Software Development
6 9 (10.59%) Configuration Management
6 9 (10.59%) Disaster Recovery
6 9 (10.59%) Incident Management
6 9 (10.59%) ITIL V3
6 9 (10.59%) ITSM
7 8 (9.41%) Continuous Improvement
8 6 (7.06%) Business Continuity
8 6 (7.06%) ITIL V2
8 6 (7.06%) Programme Management
8 6 (7.06%) Waterfall
9 5 (5.88%) Operational Acceptance Testing
Programming Languages
1 9 (10.59%) C
2 2 (2.35%) C#
2 2 (2.35%) PowerShell
3 1 (1.18%) PL/SQL
3 1 (1.18%) SQL
Qualifications
1 30 (35.29%) ITIL Certification
2 16 (18.82%) MCP
3 5 (5.88%) Degree
3 5 (5.88%) Microsoft Certification
3 5 (5.88%) SC Cleared
3 5 (5.88%) Security Cleared
4 3 (3.53%) ITIL Foundation Certificate
4 3 (3.53%) MCSE
5 2 (2.35%) CCNA
5 2 (2.35%) Cisco Certification
6 1 (1.18%) APMG
6 1 (1.18%) ISEB
6 1 (1.18%) MCDST
6 1 (1.18%) MCITP
6 1 (1.18%) MCSD
6 1 (1.18%) MCTS
6 1 (1.18%) MOS
6 1 (1.18%) PMI Certification
6 1 (1.18%) PRINCE2 Practitioner
6 1 (1.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (11.76%) COBIT
2 5 (5.88%) SLA
3 4 (4.71%) PMO
4 2 (2.35%) Data Quality
4 2 (2.35%) GMP
4 2 (2.35%) ISO/IEC 27001
5 1 (1.18%) GDPR
5 1 (1.18%) ISO 9001
System Software
1 30 (35.29%) Active Directory
2 1 (1.18%) GPFS
2 1 (1.18%) Hyper-V
2 1 (1.18%) Terminal Server
2 1 (1.18%) VMware ESXi
2 1 (1.18%) VMware Infrastructure
Systems Management
1 13 (15.29%) SCCM
2 5 (5.88%) SCOM
3 4 (4.71%) Forefront Identity Manager
3 4 (4.71%) McAfee ePO
3 4 (4.71%) WSUS
4 2 (2.35%) Single Sign-On
5 1 (1.18%) AirWatch
5 1 (1.18%) Tivoli Storage Manager
Vendors
1 30 (35.29%) Microsoft
2 11 (12.94%) Citrix
3 6 (7.06%) SolarWinds
4 4 (4.71%) Cisco
4 4 (4.71%) Clearswift
4 4 (4.71%) IronPort
4 4 (4.71%) Lumension
4 4 (4.71%) McAfee
4 4 (4.71%) Micro Focus
4 4 (4.71%) MobileIron
4 4 (4.71%) NetApp
5 2 (2.35%) Informatica
5 2 (2.35%) MuleSoft
5 2 (2.35%) Rackspace
5 2 (2.35%) SAP
5 2 (2.35%) SnapLogic
5 2 (2.35%) VMware
6 1 (1.18%) Axway
6 1 (1.18%) Ivanti
6 1 (1.18%) Veeam