Period
to 16 February 2019

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
16 Feb 2019
Same period 2018 Same period 2017
Rank 75 60 55
Rank change year-on-year -15 -5 +22
Contract jobs citing Service Management 81 88 107
As % of all contract IT jobs advertised in Manchester 2.79% 3.23% 3.49%
As % of the Processes & Methodologies category 3.30% 3.84% 4.07%
Number of daily rates quoted 32 45 76
Manchester median daily rate £475 £438 £391
Median daily rate % change year-on-year +8.57% +11.82% +20.38%
10th Percentile £325 £120 £156
90th Percentile £746 £600 £756
North West median daily rate £425 £431 £403
% change year-on-year -1.45% +7.14% -15.26%
Number of hourly rates quoted 11 14 1
Manchester median hourly rate £21.76 £17.43 £22.90
Median hourly rate % change year-on-year +24.84% -23.89% +14.50%
10th Percentile £15.60 £17.00 £22.85
90th Percentile £31.69 £30.43 £22.95
North West median hourly rate £22.10 £17.43 £22.90
% change year-on-year +26.76% -23.89% -3.05%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,453 2,293 2,631
As % of all contract IT jobs advertised in Manchester 84.35% 84.15% 85.73%
Number of daily rates quoted 1,591 1,480 1,663
Manchester median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £275 £255 £263
90th Percentile £588 £576 £556
North West median daily rate £425 £410 £400
% change year-on-year +3.66% +2.50% -
Number of hourly rates quoted 95 91 42
Manchester median hourly rate £17.50 £19.52 £17.75
Median hourly rate % change year-on-year -10.35% +9.97% -11.25%
10th Percentile £12.63 £12.89 £11.35
90th Percentile £33.00 £45.50 £40.00
North West median hourly rate £24.75 £24.56 £25.00
% change year-on-year +0.77% -1.76% -17.08%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 16 February 2019.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 16 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford -8 17 £675 +37.76% 2
Bolton - 6 £313 - 1
Service Management
North West

For the 6 months to 16 February 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for Service Management.

1 31 (38.27%) ITIL
2 28 (34.57%) Microsoft
3 26 (32.10%) SLA
4 23 (28.40%) Management Information System
4 23 (28.40%) Data Centre
5 18 (22.22%) Service Delivery
6 15 (18.52%) Stakeholder Management
7 14 (17.28%) Windows
8 13 (16.05%) NHS
8 13 (16.05%) Agile Software Development
9 12 (14.81%) Incident Management
10 10 (12.35%) Problem-Solving
10 10 (12.35%) Active Directory
10 10 (12.35%) Finance
11 9 (11.11%) ITSM
11 9 (11.11%) ITIL V3
11 9 (11.11%) DevOps
12 8 (9.88%) Document Management
12 8 (9.88%) Change Management
12 8 (9.88%) Citrix
12 8 (9.88%) Blackberry
12 8 (9.88%) Microsoft Office
13 7 (8.64%) Project Management
13 7 (8.64%) Legal
13 7 (8.64%) Data Management
13 7 (8.64%) ServiceNow
13 7 (8.64%) Problem Management
14 6 (7.41%) User Experience
14 6 (7.41%) Office 365
14 6 (7.41%) HP

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.70%) SAS
1 3 (3.70%) Skype for Business
2 2 (2.47%) SharePoint
3 1 (1.23%) Apache
3 1 (1.23%) Blackberry Enterprise Server
3 1 (1.23%) IIS
3 1 (1.23%) MS Exchange
3 1 (1.23%) OpenStack
3 1 (1.23%) Tomcat
Applications
1 8 (9.88%) Microsoft Office
2 4 (4.94%) Microsoft Excel
3 2 (2.47%) Microsoft PowerPoint
Business Applications
1 2 (2.47%) Elite 3E
2 1 (1.23%) Eikon
2 1 (1.23%) Remedy ITSM
Cloud Services
1 6 (7.41%) Office 365
2 5 (6.17%) Microsoft Azure
3 2 (2.47%) Amazon AWS
3 2 (2.47%) IaaS
3 2 (2.47%) PaaS
3 2 (2.47%) SaaS
4 1 (1.23%) Dynamics 365
4 1 (1.23%) Mimecast
Communications & Networking
1 3 (3.70%) Internet
1 3 (3.70%) Skype
2 2 (2.47%) DNS
Database & Business Intelligence
1 2 (2.47%) SQL Server
2 1 (1.23%) Base SAS
2 1 (1.23%) Oracle Reports
2 1 (1.23%) SQL Server 2012
2 1 (1.23%) SQL Server 2014
2 1 (1.23%) SQL Server Reporting Services
Development Applications
1 1 (1.23%) Visual Studio
General
1 10 (12.35%) Finance
2 7 (8.64%) Legal
3 4 (4.94%) Telecoms
4 3 (3.70%) Billing
4 3 (3.70%) Law
4 3 (3.70%) Marketing
5 1 (1.23%) Banking
5 1 (1.23%) Front Office
Job Titles
1 18 (22.22%) Analyst
2 12 (14.81%) Service Analyst
3 11 (13.58%) 3rd Line Engineer
3 11 (13.58%) Architect
4 9 (11.11%) Service Desk Analyst
5 7 (8.64%) 2nd Line Engineer
5 7 (8.64%) Delivery Manager
5 7 (8.64%) Technical Architect
6 5 (6.17%) Senior Delivery Manager
6 5 (6.17%) Senior Manager
6 5 (6.17%) Service Manager
7 4 (4.94%) Field Engineer
7 4 (4.94%) Infrastructure Analyst
7 4 (4.94%) Project Manager
7 4 (4.94%) Services Delivery Manager
8 3 (3.70%) 3rd Line Support
8 3 (3.70%) Developer
8 3 (3.70%) IT Manager
8 3 (3.70%) IT Project Manager
9 2 (2.47%) Operations Analyst
Libraries, Frameworks & Software Standards
1 3 (3.70%) .NET
1 3 (3.70%) ASP.NET
2 2 (2.47%) REST
2 2 (2.47%) XML
3 1 (1.23%) ASP.NET Web Forms
3 1 (1.23%) JSP
3 1 (1.23%) SAP Fiori
3 1 (1.23%) SAP TM
3 1 (1.23%) SOAP
Miscellaneous
1 23 (28.40%) Data Centre
1 23 (28.40%) Management Information System
2 13 (16.05%) NHS
3 8 (9.88%) Blackberry
4 6 (7.41%) User Experience
5 5 (6.17%) Analytical Skills
6 4 (4.94%) iPhone
7 3 (3.70%) Enterprise Software
8 1 (1.23%) CCTV
8 1 (1.23%) Client/Server
8 1 (1.23%) CMDB
8 1 (1.23%) EPoS
8 1 (1.23%) Fixed Income
8 1 (1.23%) Life Science
Operating Systems
1 14 (17.28%) Windows
2 4 (4.94%) Windows Server
3 3 (3.70%) Linux
3 3 (3.70%) Unix
4 2 (2.47%) Red Hat Enterprise Linux
4 2 (2.47%) Windows 10
5 1 (1.23%) Windows Server 2012
Processes & Methodologies
1 31 (38.27%) ITIL
2 18 (22.22%) Service Delivery
3 15 (18.52%) Stakeholder Management
4 13 (16.05%) Agile Software Development
5 12 (14.81%) Incident Management
6 10 (12.35%) Problem-Solving
7 9 (11.11%) DevOps
7 9 (11.11%) ITIL V3
7 9 (11.11%) ITSM
8 8 (9.88%) Change Management
8 8 (9.88%) Document Management
9 7 (8.64%) Data Management
9 7 (8.64%) Problem Management
9 7 (8.64%) Project Management
10 5 (6.17%) Continuous Improvement
10 5 (6.17%) Data Analysis
10 5 (6.17%) Migration
11 4 (4.94%) Asset Management
11 4 (4.94%) Business Continuity
11 4 (4.94%) Software Engineering
Programming Languages
1 4 (4.94%) Java
2 3 (3.70%) C#
2 3 (3.70%) SQL
3 2 (2.47%) ABAP
3 2 (2.47%) Python
3 2 (2.47%) Ruby
4 1 (1.23%) Go
4 1 (1.23%) T-SQL
4 1 (1.23%) VBA
Qualifications
1 4 (4.94%) ITIL Certification
1 4 (4.94%) Security Cleared
2 2 (2.47%) Degree
2 2 (2.47%) SC Cleared
3 1 (1.23%) APMP
3 1 (1.23%) MCP
3 1 (1.23%) MCSA
3 1 (1.23%) MCSE
3 1 (1.23%) Microsoft Certification
Quality Assurance & Compliance
1 26 (32.10%) SLA
2 4 (4.94%) Data Quality
3 3 (3.70%) QA
4 1 (1.23%) COBIT
4 1 (1.23%) PMO
4 1 (1.23%) Sarbanes-Oxley
System Software
1 10 (12.35%) Active Directory
2 2 (2.47%) ProxySG
2 2 (2.47%) VMware Infrastructure
3 1 (1.23%) Hyper-V
3 1 (1.23%) Virtual Desktop
3 1 (1.23%) Virtual Machines
Systems Management
1 4 (4.94%) OpenView
1 4 (4.94%) OVSD
2 2 (2.47%) Grafana
2 2 (2.47%) Opscode Chef
2 2 (2.47%) Prometheus
2 2 (2.47%) Puppet
2 2 (2.47%) ZABBIX
3 1 (1.23%) SCCM
3 1 (1.23%) Systems Management Server (SMS)
Vendors
1 28 (34.57%) Microsoft
2 8 (9.88%) Citrix
3 7 (8.64%) ServiceNow
4 6 (7.41%) HP
5 5 (6.17%) Oracle
6 4 (4.94%) SAP
7 3 (3.70%) BMC
7 3 (3.70%) McAfee
7 3 (3.70%) Reuters
8 2 (2.47%) Blue Coat
8 2 (2.47%) Dynatrace
8 2 (2.47%) Intapp
8 2 (2.47%) M86 Security
8 2 (2.47%) Red Hat
8 2 (2.47%) Splunk
8 2 (2.47%) Trustwave
8 2 (2.47%) VMware
9 1 (1.23%) iManage
9 1 (1.23%) Speakerbus
9 1 (1.23%) Wallstreet Suite