Period
to 22 September 2018

The following table provides summary statistics for contract job vacancies advertised in Manchester with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
North West > Manchester
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 60 59 63
Rank change year-on-year -1 +4 +5
Contract jobs citing Service Management 114 84 97
As % of all contract IT jobs advertised in Manchester 3.61% 2.88% 2.66%
As % of the Processes & Methodologies category 4.35% 3.50% 3.16%
Number of daily rates quoted 62 57 44
Manchester median daily rate £400 £385 £394
Median daily rate % change year-on-year +3.90% -2.22% +21.15%
10th Percentile £200 £108 £120
90th Percentile £563 £593 £643
North West median daily rate £400 £400 £450
% change year-on-year - -11.11% -
Number of hourly rates quoted 8 0 5
Manchester median hourly rate £28.44 - £13.00
10th Percentile £21.23 - £12.53
90th Percentile £32.00 - £72.90
North West median hourly rate £29.00 £55.00 £14.13
% change year-on-year -47.27% +289.38% -16.91%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Contract vacancies with a requirement for process or methodology skills 2,619 2,403 3,068
As % of all contract IT jobs advertised in Manchester 82.88% 82.44% 84.15%
Number of daily rates quoted 1,675 1,477 1,885
Manchester median daily rate £400 £400 £400
10th Percentile £263 £248 £255
90th Percentile £575 £563 £538
North West median daily rate £400 £400 £400
Number of hourly rates quoted 90 79 61
Manchester median hourly rate £20.00 £19.00 £16.00
Median hourly rate % change year-on-year +5.26% +18.75% -13.01%
10th Percentile £11.85 £11.67 £11.00
90th Percentile £35.38 £45.60 £41.50
North West median hourly rate £22.00 £30.00 £21.50
% change year-on-year -26.67% +39.53% -27.66%

Service Management
Job Vacancy Trend in Manchester

Job postings citing Service Management as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Service Management in Manchester

Service Management
Contractor Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Manchester.

Contractor daily rate trend for Service Management in Manchester

Service Management
Contractor Daily Rate Histogram in Manchester

The daily rate distribution of IT jobs citing Service Management in Manchester over the 6 months to 22 September 2018.

Contractor daily rate histogram for Service Management in Manchester

Service Management
Contractor Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Manchester.

Contractor hourly rate trend for Service Management in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford +5 22 £425 -29.17%
Bolton +7 4 £225 -30.77%
Service Management
North West

For the 6 months to 22 September 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Manchester region with a requirement for Service Management.

1 73 (64.04%) ITIL
2 32 (28.07%) Microsoft
3 31 (27.19%) ITSM
4 27 (23.68%) Windows
5 26 (22.81%) Problem Management
5 26 (22.81%) Problem-Solving
6 25 (21.93%) ServiceNow
7 24 (21.05%) Incident Management
7 24 (21.05%) Change Management
8 20 (17.54%) Management Information System
9 18 (15.79%) Disaster Recovery
10 17 (14.91%) Analytical Skills
11 16 (14.04%) DevOps
11 16 (14.04%) Service Delivery
11 16 (14.04%) Agile Software Development
12 14 (12.28%) ITIL Certification
12 14 (12.28%) ITIL V3
13 13 (11.40%) Degree
13 13 (11.40%) Active Directory
14 12 (10.53%) Microsoft Office
14 12 (10.53%) Finance
14 12 (10.53%) Stakeholder Management
14 12 (10.53%) Continuous Improvement
15 11 (9.65%) SLA
15 11 (9.65%) Cisco
16 10 (8.77%) Linux
16 10 (8.77%) Blackberry
16 10 (8.77%) Business Continuity
16 10 (8.77%) Data Management
16 10 (8.77%) Data Centre

Service Management
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.26%) Skype for Business
2 4 (3.51%) OpenStack
2 4 (3.51%) SAS
3 2 (1.75%) IBM Notes
3 2 (1.75%) MS Exchange
4 1 (0.88%) Blackberry Enterprise Server
4 1 (0.88%) CICS
4 1 (0.88%) IIS
4 1 (0.88%) SharePoint
Applications
1 12 (10.53%) Microsoft Office
2 6 (5.26%) Microsoft Excel
3 4 (3.51%) Microsoft PowerPoint
Business Applications
1 1 (0.88%) Dynamics AX
1 1 (0.88%) Oracle EBS
Cloud Services
1 9 (7.89%) Microsoft Azure
1 9 (7.89%) Office 365
1 9 (7.89%) SaaS
2 6 (5.26%) PaaS
3 5 (4.39%) IaaS
4 2 (1.75%) Amazon AWS
5 1 (0.88%) Mimecast
Communications & Networking
1 8 (7.02%) DHCP
1 8 (7.02%) DNS
1 8 (7.02%) Firewall
2 6 (5.26%) Skype
2 6 (5.26%) TCP/IP
3 5 (4.39%) Internet
3 5 (4.39%) LAN
3 5 (4.39%) VPN
3 5 (4.39%) WAN
4 4 (3.51%) Cisco IOS
4 4 (3.51%) IP Telephony
4 4 (3.51%) ISDN
4 4 (3.51%) MPLS
4 4 (3.51%) PBX
4 4 (3.51%) SSL
4 4 (3.51%) VLAN
4 4 (3.51%) VoIP
5 2 (1.75%) Converged Networks
6 1 (0.88%) DMARC
6 1 (0.88%) Network Security
Database & Business Intelligence
1 5 (4.39%) SQL Server
2 4 (3.51%) DB2
2 4 (3.51%) MongoDB
2 4 (3.51%) SQL Server 2016
3 2 (1.75%) Oracle Database
3 2 (1.75%) Oracle Reports
4 1 (0.88%) EDRMS
4 1 (0.88%) Oracle Database 10g
4 1 (0.88%) Oracle Database 11g
4 1 (0.88%) Oracle9i Database
Development Applications
1 2 (1.75%) JIRA
2 1 (0.88%) HP UFT
2 1 (0.88%) MSI
2 1 (0.88%) Oracle APEX
General
1 12 (10.53%) Finance
2 4 (3.51%) Telecoms
3 3 (2.63%) Legal
4 2 (1.75%) Banking
4 2 (1.75%) Law
5 1 (0.88%) Billing
5 1 (0.88%) Publishing
Job Titles
1 27 (23.68%) Analyst
2 15 (13.16%) Service Analyst
3 11 (9.65%) Service Manager
4 8 (7.02%) Architect
5 6 (5.26%) 3rd Line Engineer
5 6 (5.26%) Automation Analyst
5 6 (5.26%) Developer
5 6 (5.26%) Service Desk Analyst
6 5 (4.39%) Network Engineer
6 5 (4.39%) Technical Architect
7 4 (3.51%) Delivery Manager
7 4 (3.51%) Infrastructure Engineer
7 4 (3.51%) Operations Analyst
7 4 (3.51%) Service Management Specialist
8 3 (2.63%) 2nd Line Engineer
8 3 (2.63%) Incident and Problem Manager
8 3 (2.63%) Incident Manager
8 3 (2.63%) Problem Manager
8 3 (2.63%) Service Delivery Coordinator
8 3 (2.63%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (4.39%) .NET
1 5 (4.39%) XML
2 4 (3.51%) ASP.NET
3 3 (2.63%) REST
4 2 (1.75%) Web Services
5 1 (0.88%) HTML
5 1 (0.88%) LDAP
5 1 (0.88%) Middleware
5 1 (0.88%) Oracle GoldenGate
5 1 (0.88%) Oracle Streams
5 1 (0.88%) SAML
5 1 (0.88%) SAP Fiori
5 1 (0.88%) SAP TM
5 1 (0.88%) Velocity
Miscellaneous
1 20 (17.54%) Management Information System
2 17 (14.91%) Analytical Skills
3 10 (8.77%) Blackberry
3 10 (8.77%) Data Centre
4 9 (7.89%) NHS
5 7 (6.14%) Computer Science
6 6 (5.26%) User Experience
7 5 (4.39%) iPhone
8 4 (3.51%) CMDB
8 4 (3.51%) Driving Licence
8 4 (3.51%) Smartphone
9 2 (1.75%) Security Operations Centre
10 1 (0.88%) Client/Server
10 1 (0.88%) Life Science
10 1 (0.88%) Mobile Banking
10 1 (0.88%) PKI
10 1 (0.88%) Public Cloud
10 1 (0.88%) Self-Motivation
10 1 (0.88%) Tandem
10 1 (0.88%) Web 2.0
Operating Systems
1 27 (23.68%) Windows
2 10 (8.77%) Linux
3 7 (6.14%) Windows Server
4 5 (4.39%) Unix
5 3 (2.63%) Windows 10
6 2 (1.75%) Mac OS
6 2 (1.75%) Red Hat Enterprise Linux
6 2 (1.75%) SUSE
7 1 (0.88%) AIX
7 1 (0.88%) Solaris
7 1 (0.88%) Windows NT
7 1 (0.88%) Windows XP
Processes & Methodologies
1 73 (64.04%) ITIL
2 31 (27.19%) ITSM
3 26 (22.81%) Problem Management
3 26 (22.81%) Problem-Solving
4 24 (21.05%) Change Management
4 24 (21.05%) Incident Management
5 18 (15.79%) Disaster Recovery
6 16 (14.04%) Agile Software Development
6 16 (14.04%) DevOps
6 16 (14.04%) Service Delivery
7 14 (12.28%) ITIL V3
8 12 (10.53%) Continuous Improvement
8 12 (10.53%) Stakeholder Management
9 10 (8.77%) Business Continuity
9 10 (8.77%) Data Management
10 8 (7.02%) Capacity Planning
10 8 (7.02%) Service Design
10 8 (7.02%) SFIA
11 7 (6.14%) Patch Management
11 7 (6.14%) Process Improvement
Programming Languages
1 7 (6.14%) Java
2 5 (4.39%) SQL
3 4 (3.51%) C#
4 2 (1.75%) ABAP
4 2 (1.75%) JavaScript
4 2 (1.75%) PowerShell
4 2 (1.75%) Python
4 2 (1.75%) Ruby
5 1 (0.88%) Go
Qualifications
1 14 (12.28%) ITIL Certification
2 13 (11.40%) Degree
3 9 (7.89%) Cisco Certification
4 8 (7.02%) CCNP
5 6 (5.26%) ISEB
6 4 (3.51%) CCDP
6 4 (3.51%) CCNA
6 4 (3.51%) Chartered Engineer
6 4 (3.51%) CISM
6 4 (3.51%) CISSP
6 4 (3.51%) Computer Science Degree
6 4 (3.51%) ISTQB Foundation Certification
6 4 (3.51%) MCP
6 4 (3.51%) PRINCE2 Certification
7 3 (2.63%) Microsoft Certification
7 3 (2.63%) Security Cleared
8 2 (1.75%) ITIL Foundation Certificate
8 2 (1.75%) MCSA
8 2 (1.75%) MCSE
9 1 (0.88%) APMG
Quality Assurance & Compliance
1 11 (9.65%) SLA
2 6 (5.26%) QA
3 2 (1.75%) ISO/IEC 27001
4 1 (0.88%) GDPR
4 1 (0.88%) HMG Security Policy Framework
4 1 (0.88%) Sarbanes-Oxley
System Software
1 13 (11.40%) Active Directory
2 4 (3.51%) Hyper-V
2 4 (3.51%) Virtual Machines
2 4 (3.51%) VMware Infrastructure
3 3 (2.63%) ProxySG
4 1 (0.88%) Microsoft App-V
4 1 (0.88%) Terminal Server
Systems Management
1 4 (3.51%) Failover Clustering
1 4 (3.51%) Grafana
1 4 (3.51%) Opscode Chef
1 4 (3.51%) Prometheus
1 4 (3.51%) Puppet
1 4 (3.51%) SCCM
1 4 (3.51%) ZABBIX
2 3 (2.63%) Single Sign-On
3 2 (1.75%) Forefront Identity Manager
3 2 (1.75%) Microsoft Intune
3 2 (1.75%) Systems Management Server (SMS)
4 1 (0.88%) Data Guard
4 1 (0.88%) Enterprise Manager Cloud Control
4 1 (0.88%) HP ALM
4 1 (0.88%) Oracle Flashback
4 1 (0.88%) Oracle RMAN
4 1 (0.88%) SCOM
Vendors
1 32 (28.07%) Microsoft
2 25 (21.93%) ServiceNow
3 11 (9.65%) Cisco
4 9 (7.89%) Citrix
5 8 (7.02%) Oracle
6 6 (5.26%) McAfee
7 5 (4.39%) HP
8 4 (3.51%) BMC
8 4 (3.51%) Dynatrace
8 4 (3.51%) Informatica
8 4 (3.51%) Splunk
8 4 (3.51%) VMware
9 3 (2.63%) Blue Coat
9 3 (2.63%) M86 Security
9 3 (2.63%) Trustwave
10 2 (1.75%) Clearswift
10 2 (1.75%) IronPort
10 2 (1.75%) Lotus
10 2 (1.75%) Micro Focus
10 2 (1.75%) NetApp