The median contractor rate for a Service Desk Analyst was £115 per day in advertised job vacancies in the North West during the 3 months to 24 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England / North West
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 113 122 104
Rank change year-on-year +9 -18  
Contract jobs requiring a Service Desk Analyst 22 33 50
As % of all contract IT jobs advertised in the North West 0.76% 0.87% 1.34%
As % of the Job Titles category 0.81% 0.91% 1.41%
Number of daily rates quoted 17 10 14
Median daily rate £115 £113 £160
Median daily rate % change year-on-year +2.22% -29.68%  
90% offered a daily rate of more than £97 £100 £110
10% offered a daily rate of more than £199 £351 £173
UK excluding London median daily rate £115 £125 £125
% change year-on-year -8.00% -  
Number of hourly rates quoted 5 14 25
Median hourly rate £14.00 £13.50 £14.50
Median hourly rate % change year-on-year +3.70% -6.89%  
90% offered a hourly rate of more than £12.60 £9.58 £10.80
10% offered a hourly rate of more than £16.00 £14.34 £16.10
UK excluding London median hourly rate £13.00 £14.00 £13.00
% change year-on-year -7.14% +7.69%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
North West
Contract job vacancies with a job title containing a recognized job role 2718 3611 3541
As % of all contract IT job vacancies advertised in the North West 93.72% 94.78% 94.68%
Number of daily rates quoted 1600 2238 2030
Median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.66%  
90% offered a daily rate of more than £250 £263 £229
10% offered a daily rate of more than £538 £525 £525
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 135 132 203
Median hourly rate £17.00 £14.50 £16.00
Median hourly rate % change year-on-year +17.24% -9.37%  
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £47.50 £43.00 £45.69
UK excluding London median hourly rate £17.50 £17.48 £16.00
% change year-on-year +0.14% +9.21%  

Service Desk Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North West.

Contractor daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Desk Analyst in the North West over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the North West.

Contractor hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 13 £105 - 1
Cheshire +19 6 £195 -44.28% 1
Cumbria - 2 - -
Merseyside -4 1 £165 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 24 June 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 21 (46.67%) Windows
2 19 (42.22%) ITIL
3 16 (35.56%) Active Directory
4 15 (33.33%) Microsoft Office
5 13 (28.89%) Microsoft
5 13 (28.89%) Windows 7
6 12 (26.67%) Security Cleared
7 11 (24.44%) Citrix
8 9 (20.00%) Incident Management
9 8 (17.78%) MS Exchange
9 8 (17.78%) Windows 10
10 7 (15.56%) Windows Server
10 7 (15.56%) iPhone
10 7 (15.56%) SC Cleared
10 7 (15.56%) Analytical Skills
10 7 (15.56%) SLA
10 7 (15.56%) Service Management
11 6 (13.33%) Change Management
11 6 (13.33%) Manufacturing
11 6 (13.33%) VMware
11 6 (13.33%) Problem Management
11 6 (13.33%) CRM
11 6 (13.33%) Windows Server 2012
11 6 (13.33%) Enterprise Software
11 6 (13.33%) Exchange Server 2010
12 5 (11.11%) Windows Server 2008
12 5 (11.11%) VMware Infrastructure
12 5 (11.11%) MCSE
12 5 (11.11%) MCSA
12 5 (11.11%) MCP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.78%) MS Exchange
2 6 (13.33%) Exchange Server 2010
3 4 (8.89%) IBM Notes
4 1 (2.22%) Blackberry Enterprise Server
4 1 (2.22%) SharePoint
Applications
1 15 (33.33%) Microsoft Office
2 1 (2.22%) Microsoft Excel
2 1 (2.22%) Microsoft PowerPoint
Cloud Services
1 3 (6.67%) Office 365
2 1 (2.22%) Google Drive
Communications & Networking
1 5 (11.11%) Firewall
2 3 (6.67%) VPN
3 1 (2.22%) DHCP
3 1 (2.22%) DNS
3 1 (2.22%) IP Telephony
3 1 (2.22%) Skype
3 1 (2.22%) WAN
3 1 (2.22%) Wi-Fi
Development Applications
1 1 (2.22%) JIRA
General
1 6 (13.33%) Manufacturing
2 3 (6.67%) Dutch Language
2 3 (6.67%) French Language
2 3 (6.67%) German Language
2 3 (6.67%) Italian Language
2 3 (6.67%) Portuguese Language
3 2 (4.44%) Pharmaceutical
3 2 (4.44%) Russian Language
3 2 (4.44%) Spanish Language
4 1 (2.22%) Banking
4 1 (2.22%) Investment Banking
4 1 (2.22%) Law
4 1 (2.22%) Legal
Miscellaneous
1 7 (15.56%) Analytical Skills
1 7 (15.56%) iPhone
2 6 (13.33%) Enterprise Software
3 5 (11.11%) Life Science
3 5 (11.11%) Video Conferencing
4 4 (8.89%) Blackberry
5 1 (2.22%) NHS
5 1 (2.22%) Smartphone
Operating Systems
1 21 (46.67%) Windows
2 13 (28.89%) Windows 7
3 8 (17.78%) Windows 10
4 7 (15.56%) Windows Server
5 6 (13.33%) Windows Server 2012
6 5 (11.11%) Windows Server 2008
7 4 (8.89%) Windows 8
7 4 (8.89%) Windows XP
8 2 (4.44%) Android
9 1 (2.22%) Apple iOS
Processes & Methodologies
1 19 (42.22%) ITIL
2 9 (20.00%) Incident Management
3 7 (15.56%) Service Management
4 6 (13.33%) Change Management
4 6 (13.33%) CRM
4 6 (13.33%) Problem Management
5 4 (8.89%) Resource Allocation
5 4 (8.89%) Time Management
6 3 (6.67%) Infrastructure Management
6 3 (6.67%) Trend Analysis
7 2 (4.44%) Line Management
8 1 (2.22%) Email Management
8 1 (2.22%) ITSM
Qualifications
1 12 (26.67%) Security Cleared
2 7 (15.56%) SC Cleared
3 5 (11.11%) MCP
3 5 (11.11%) MCSA
3 5 (11.11%) MCSE
3 5 (11.11%) Microsoft Certification
4 4 (8.89%) BPSS Clearance
5 3 (6.67%) ITIL Certification
6 1 (2.22%) MOS
Quality Assurance & Compliance
1 7 (15.56%) SLA
System Software
1 16 (35.56%) Active Directory
2 5 (11.11%) VMware Infrastructure
Systems Management
1 3 (6.67%) Systems Management Server (SMS)
2 1 (2.22%) SafeCom
2 1 (2.22%) SCCM
Vendors
1 13 (28.89%) Microsoft
2 11 (24.44%) Citrix
3 6 (13.33%) VMware
4 5 (11.11%) Cisco
4 5 (11.11%) HP
4 5 (11.11%) LANDesk
4 5 (11.11%) Polycom
5 4 (8.89%) Lotus
6 1 (2.22%) Adobe
6 1 (2.22%) Google
6 1 (2.22%) Remedy
6 1 (2.22%) ServiceNow