The median contractor rate for a Service Desk Analyst was £120 per day in advertised job vacancies in the North West during the 3 months to 22 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North West
Rank 105 122 106
Rank change year-on-year +17 -16  
Contract jobs requiring a Service Desk Analyst 23 38 39
As % of all contract IT jobs advertised in the North West 0.90% 0.99% 1.12%
As % of the Job Titles category 0.95% 1.05% 1.19%
Number of daily rates quoted 11 11 13
Median daily rate £120 £110 £125
Median daily rate % change year-on-year +9.09% -12.00%  
90% offered a daily rate of more than £100 £100 £110
10% offered a daily rate of more than £140 £170 £172
UK excluding London median daily rate £130 £130 £125
% change year-on-year - +4.00%  
Number of hourly rates quoted 10 11 17
Median hourly rate £13.50 £14.00 £14.00
Median hourly rate % change year-on-year -3.57% -  
90% offered a hourly rate of more than £11.00 £12.28 £11.50
10% offered a hourly rate of more than £16.00 £14.00 £16.00
UK excluding London median hourly rate £12.50 £13.33 £12.50
% change year-on-year -6.22% +6.64%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
North West
Contract job vacancies with a job title containing a recognized job role 2431 3618 3289
As % of all contract IT job vacancies advertised in the North West 95.04% 94.24% 94.51%
Number of daily rates quoted 1515 2143 1743
Median daily rate £375 £400 £375
Median daily rate % change year-on-year -6.25% +6.66%  
90% offered a daily rate of more than £225 £250 £250
10% offered a daily rate of more than £525 £525 £525
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 147 180 198
Median hourly rate £16.50 £27.00 £19.45
Median hourly rate % change year-on-year -38.88% +38.81%  
90% offered a hourly rate of more than £11.00 £12.50 £11.61
10% offered a hourly rate of more than £44.98 £49.00 £49.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Service Desk Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North West.

Contractor daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst in the North West.

Contractor hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +24 7 £130 - 2
Merseyside +3 6 £95 - 1
Manchester -6 5 £115 +4.54% 5
Cumbria - 3 - -
Lancashire +24 1 - - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 22 March 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 27 (48.21%) Windows
2 26 (46.43%) ITIL
3 23 (41.07%) Active Directory
4 20 (35.71%) MS Office
5 19 (33.93%) Microsoft
5 19 (33.93%) Incident Management
6 18 (32.14%) Service Management
7 15 (26.79%) Analytical Skills
8 14 (25.00%) Problem Management
8 14 (25.00%) Change Management
8 14 (25.00%) Citrix
9 11 (19.64%) Lotus
9 11 (19.64%) IBM Notes
9 11 (19.64%) Windows 7
10 10 (17.86%) MCP
10 10 (17.86%) Systems Management Server (SMS)
11 9 (16.07%) Trend Analysis
11 9 (16.07%) Security Cleared
12 8 (14.29%) MS Excel
13 7 (12.50%) VMware
13 7 (12.50%) French Language
13 7 (12.50%) German Language
14 6 (10.71%) iPhone
14 6 (10.71%) Windows Server 2008
14 6 (10.71%) Exchange Server 2010
14 6 (10.71%) SLA
14 6 (10.71%) Windows XP
14 6 (10.71%) MS Exchange
14 6 (10.71%) Windows 10
14 6 (10.71%) Windows Server 2012

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (19.64%) IBM Notes
2 6 (10.71%) Exchange Server 2010
2 6 (10.71%) MS Exchange
Applications
1 20 (35.71%) MS Office
2 8 (14.29%) MS Excel
Business Applications
1 1 (1.79%) Visualfiles
Cloud Services
1 2 (3.57%) Office 365
Communications & Networking
1 5 (8.93%) Firewall
2 2 (3.57%) VPN
General
1 7 (12.50%) French Language
1 7 (12.50%) German Language
2 5 (8.93%) Manufacturing
2 5 (8.93%) Portuguese Language
2 5 (8.93%) Russian Language
2 5 (8.93%) Spanish Language
3 4 (7.14%) Dutch Language
3 4 (7.14%) Italian Language
4 3 (5.36%) Pharmaceutical
5 2 (3.57%) Law
6 1 (1.79%) Finance
6 1 (1.79%) Legal
Miscellaneous
1 15 (26.79%) Analytical Skills
2 6 (10.71%) iPhone
3 5 (8.93%) Computer Science
3 5 (8.93%) Life Science
3 5 (8.93%) Video Conferencing
4 4 (7.14%) Blackberry
4 4 (7.14%) Enterprise Software
5 2 (3.57%) Management Information System
5 2 (3.57%) NHS
Operating Systems
1 27 (48.21%) Windows
2 11 (19.64%) Windows 7
3 6 (10.71%) Windows 10
3 6 (10.71%) Windows Server
3 6 (10.71%) Windows Server 2008
3 6 (10.71%) Windows Server 2012
3 6 (10.71%) Windows XP
4 5 (8.93%) Windows 8
5 1 (1.79%) Windows Vista
Processes & Methodologies
1 26 (46.43%) ITIL
2 19 (33.93%) Incident Management
3 18 (32.14%) Service Management
4 14 (25.00%) Change Management
4 14 (25.00%) Problem Management
5 9 (16.07%) Trend Analysis
6 5 (8.93%) Email Management
6 5 (8.93%) Infrastructure Management
7 4 (7.14%) CRM
7 4 (7.14%) Time Management
8 2 (3.57%) Business Intelligence
8 2 (3.57%) Document Management
8 2 (3.57%) ITIL V3
9 1 (1.79%) Case Management
9 1 (1.79%) Cybersecurity
9 1 (1.79%) Knowledge Management
9 1 (1.79%) Service Delivery
Qualifications
1 10 (17.86%) MCP
2 9 (16.07%) Security Cleared
3 5 (8.93%) MCSA
3 5 (8.93%) MCSE
3 5 (8.93%) Microsoft Certification
4 4 (7.14%) BPSS Clearance
4 4 (7.14%) SC Cleared
5 1 (1.79%) ITIL Certification
Quality Assurance & Compliance
1 6 (10.71%) SLA
System Software
1 23 (41.07%) Active Directory
2 5 (8.93%) VMware Infrastructure
Systems Management
1 10 (17.86%) Systems Management Server (SMS)
2 1 (1.79%) SCCM
Vendors
1 19 (33.93%) Microsoft
2 14 (25.00%) Citrix
3 11 (19.64%) Lotus
4 7 (12.50%) VMware
5 5 (8.93%) Cisco
5 5 (8.93%) HP
5 5 (8.93%) Polycom
6 3 (5.36%) SAP
Wirral, Merseyside
Opus Recruitment Solutions Ltd
Rate: £90 - £100 per day
Posted: 6 days ago