Period
to 26 May 2018

The median contractor rate for a Service Desk Analyst was £135 per day in advertised job vacancies in the North West during the 6 months to 26 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > North West
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 135 161 163
Rank change year-on-year +26 +2 -28
Contract jobs requiring a Service Desk Analyst 83 44 70
As % of all contract IT jobs advertised in the North West 1.41% 0.80% 0.90%
As % of the Job Titles category 1.48% 0.85% 0.95%
Number of daily rates quoted 38 28 21
North West median daily rate £135 £120 £110
Median daily rate % change year-on-year +12.50% +9.09% -15.38%
10th Percentile £100 £97 £95
90th Percentile £175 £158 £238
England median daily rate £135 £135 £135
Number of hourly rates quoted 27 13 26
North West median hourly rate £15.00 £13.50 £13.50
Median hourly rate % change year-on-year +11.11% - -3.57%
10th Percentile £11.50 £11.00 £10.04
90th Percentile £30.32 £16.50 £14.67
England median hourly rate £13.38 £13.50 £13.50
% change year-on-year -0.93% - +4.85%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5,597 5,193 7,354
% of contract IT jobs with a recognized job title 95.32% 94.80% 94.99%
Number of daily rates quoted 3,479 3,164 4,402
North West median daily rate £400 £388 £398
Median daily rate % change year-on-year +3.23% -2.58% +6.07%
10th Percentile £238 £220 £238
90th Percentile £575 £550 £550
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 304 282 322
North West median hourly rate £17.88 £19.75 £21.00
Median hourly rate % change year-on-year -9.47% -5.95% +16.67%
10th Percentile £11.35 £11.00 £12.00
90th Percentile £49.63 £51.35 £47.39
England median hourly rate £18.51 £19.00 £19.44
% change year-on-year -2.61% -2.24% +11.06%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North West.

Contractor daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 26 May 2018.

Contractor daily rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the North West.

Contractor hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 26 May 2018.

Contractor hourly rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +19 53 £130 +13.04% 4
Cheshire -13 15 £120 -7.69% 2
Lancashire +2 6 £138 -8.33% 8
Merseyside +15 4 - - 3
Cumbria -10 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 26 May 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring Service Desk Analyst in the job title.

1 47 (56.63%) ITIL
2 43 (51.81%) Windows
3 38 (45.78%) Microsoft
4 34 (40.96%) Active Directory
5 28 (33.73%) Windows 7
6 23 (27.71%) ITIL Certification
7 18 (21.69%) Service Management
8 16 (19.28%) SLA
8 16 (19.28%) Security Cleared
9 15 (18.07%) Citrix
9 15 (18.07%) Management Information System
10 13 (15.66%) Microsoft Office
10 13 (15.66%) Problem-Solving
11 12 (14.46%) Law
11 12 (14.46%) Service Delivery
11 12 (14.46%) Blackberry
12 11 (13.25%) Incident Management
13 10 (12.05%) MCP
14 9 (10.84%) Publishing
14 9 (10.84%) Ivanti
14 9 (10.84%) Self-Motivation
15 8 (9.64%) Windows 10
16 7 (8.43%) Blackberry Enterprise Server
16 7 (8.43%) Legal
16 7 (8.43%) SC Cleared
16 7 (8.43%) iPhone
17 6 (7.23%) Enterprise Software
17 6 (7.23%) CRM
18 5 (6.02%) C
18 5 (6.02%) Microsoft Excel

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.43%) Blackberry Enterprise Server
2 3 (3.61%) SharePoint
3 2 (2.41%) MS Exchange
4 1 (1.20%) CMS
Applications
1 13 (15.66%) Microsoft Office
2 5 (6.02%) Microsoft Excel
2 5 (6.02%) Microsoft PowerPoint
Business Applications
1 3 (3.61%) Unit4 Business World
Cloud Services
1 5 (6.02%) Office 365
Communications & Networking
1 4 (4.82%) Remote Desktop
1 4 (4.82%) SMS
2 3 (3.61%) VPN
3 2 (2.41%) Extranet
3 2 (2.41%) TCP/IP
3 2 (2.41%) VoIP
4 1 (1.20%) ADSL
4 1 (1.20%) Broadband
4 1 (1.20%) DHCP
4 1 (1.20%) DNS
General
1 12 (14.46%) Law
2 9 (10.84%) Publishing
3 7 (8.43%) Legal
4 5 (6.02%) Banking
4 5 (6.02%) Investment Banking
5 4 (4.82%) Finance
5 4 (4.82%) Telecoms
Miscellaneous
1 15 (18.07%) Management Information System
2 12 (14.46%) Blackberry
3 9 (10.84%) Self-Motivation
4 7 (8.43%) iPhone
5 6 (7.23%) Enterprise Software
6 5 (6.02%) Analytical Skills
7 4 (4.82%) BYOD
7 4 (4.82%) CMDB
8 2 (2.41%) NHS
9 1 (1.20%) Fat Client
9 1 (1.20%) Thin Client
Operating Systems
1 43 (51.81%) Windows
2 28 (33.73%) Windows 7
3 8 (9.64%) Windows 10
4 4 (4.82%) Windows XP
5 3 (3.61%) Android
6 2 (2.41%) Windows 8
6 2 (2.41%) Windows Server
7 1 (1.20%) Apple iOS
7 1 (1.20%) Mac OS
Processes & Methodologies
1 47 (56.63%) ITIL
2 18 (21.69%) Service Management
3 13 (15.66%) Problem-Solving
4 12 (14.46%) Service Delivery
5 11 (13.25%) Incident Management
6 6 (7.23%) CRM
7 5 (6.02%) Document Management
7 5 (6.02%) Time Management
8 4 (4.82%) Collaborative Working
8 4 (4.82%) Configuration Management
9 3 (3.61%) Data Management
9 3 (3.61%) Data Migration
9 3 (3.61%) Migration
9 3 (3.61%) Project Management
9 3 (3.61%) Release Management
10 2 (2.41%) Active Listening
10 2 (2.41%) Computer Security
10 2 (2.41%) Infrastructure Monitoring
10 2 (2.41%) Service Desk Management
10 2 (2.41%) Technical Analysis
Programming Languages
1 5 (6.02%) C
2 3 (3.61%) SQL
Qualifications
1 23 (27.71%) ITIL Certification
2 16 (19.28%) Security Cleared
3 10 (12.05%) MCP
4 7 (8.43%) SC Cleared
5 4 (4.82%) MOS
6 2 (2.41%) DBS Check
6 2 (2.41%) Microsoft Certification
7 1 (1.20%) MCDST
7 1 (1.20%) MCITP
7 1 (1.20%) MCSA
Quality Assurance & Compliance
1 16 (19.28%) SLA
2 4 (4.82%) QA
System Software
1 34 (40.96%) Active Directory
2 2 (2.41%) Terminal Server
3 1 (1.20%) BitLocker
Systems Management
1 3 (3.61%) Systems Management Server (SMS)
2 1 (1.20%) AirWatch
2 1 (1.20%) DameWare
Vendors
1 38 (45.78%) Microsoft
2 15 (18.07%) Citrix
3 9 (10.84%) Ivanti
4 3 (3.61%) ServiceNow
5 2 (2.41%) iManage
5 2 (2.41%) VMware
6 1 (1.20%) Apple
6 1 (1.20%) Remedy
6 1 (1.20%) Sage
6 1 (1.20%) Sophos
6 1 (1.20%) Wyse