Period
to 21 August 2018

The median contractor rate for a Service Desk Analyst was £133 per day in advertised job vacancies in the North West during the 6 months to 21 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > North West
6 months to
21 Aug 2018
Same period 2017 Same period 2016
Rank 131 163 174
Rank change year-on-year +32 +11 -22
Contract jobs requiring a Service Desk Analyst 90 41 65
As % of all contract IT jobs advertised in the North West 1.48% 0.71% 0.87%
As % of the Job Titles category 1.55% 0.75% 0.92%
Number of daily rates quoted 36 26 26
North West median daily rate £133 £118 £110
Median daily rate % change year-on-year +12.77% +6.82% -8.33%
10th Percentile £100 £94 £94
90th Percentile £173 £180 £356
England median daily rate £130 £125 £130
% change year-on-year +4.00% -3.85% -
Number of hourly rates quoted 29 11 22
North West median hourly rate £14.00 £14.00 £13.50
Median hourly rate % change year-on-year - +3.70% -5.26%
10th Percentile £10.38 £12.00 £10.41
90th Percentile £16.50 £16.50 £14.74
England median hourly rate £14.00 £13.50 £13.50
% change year-on-year +3.70% - +1.12%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5,803 5,451 7,090
% of contract IT jobs with a recognized job title 95.29% 94.73% 94.74%
Number of daily rates quoted 3,615 3,302 4,374
North West median daily rate £400 £400 £400
10th Percentile £250 £238 £250
90th Percentile £575 £550 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 317 257 265
North West median hourly rate £18.79 £19.25 £17.50
Median hourly rate % change year-on-year -2.39% +10.00% -5.30%
10th Percentile £11.00 £11.05 £11.00
90th Percentile £48.50 £49.25 £47.39
England median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +6.92%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North West.

Contractor daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 21 August 2018.

Contractor daily rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the North West.

Contractor hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 21 August 2018.

Contractor hourly rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 21 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 55 £140 +27.27% 10
Cheshire +3 16 £120 -20.00% 4
Merseyside +24 9 £178 +36.54% 2
Lancashire - 7 £138 - 4
Cumbria -8 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 21 August 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring Service Desk Analyst in the job title.

1 42 (46.67%) Windows
2 39 (43.33%) Active Directory
3 36 (40.00%) ITIL
4 29 (32.22%) Microsoft
5 22 (24.44%) Windows 7
6 21 (23.33%) Problem-Solving
7 19 (21.11%) Citrix
8 17 (18.89%) Microsoft Office
9 16 (17.78%) Windows 10
10 11 (12.22%) Intranet
10 11 (12.22%) Internet
11 10 (11.11%) NHS
11 10 (11.11%) Web Filtering
11 10 (11.11%) Office 365
11 10 (11.11%) Kalman Filter
11 10 (11.11%) Security Cleared
11 10 (11.11%) Incident Management
12 9 (10.00%) Ivanti
12 9 (10.00%) Blackberry
12 9 (10.00%) Law
12 9 (10.00%) SLA
13 8 (8.89%) Service Management
13 8 (8.89%) Management Information System
13 8 (8.89%) ServiceNow
14 7 (7.78%) Service Delivery
15 6 (6.67%) Blackberry Enterprise Server
15 6 (6.67%) Telecoms
15 6 (6.67%) Remedy
15 6 (6.67%) SCCM
16 5 (5.56%) Time Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.67%) Blackberry Enterprise Server
2 4 (4.44%) MS Exchange
3 2 (2.22%) SharePoint
3 2 (2.22%) Skype for Business
4 1 (1.11%) Exchange Server 2010
4 1 (1.11%) Exchange Server 2013
Applications
1 17 (18.89%) Microsoft Office
2 5 (5.56%) Microsoft Excel
2 5 (5.56%) Microsoft PowerPoint
Business Applications
1 1 (1.11%) Remedy ITSM
Cloud Services
1 10 (11.11%) Office 365
Communications & Networking
1 11 (12.22%) Internet
1 11 (12.22%) Intranet
2 4 (4.44%) Remote Desktop
2 4 (4.44%) VoIP
3 3 (3.33%) Skype
3 3 (3.33%) TCP/IP
4 2 (2.22%) Cisco ASA
4 2 (2.22%) DHCP
4 2 (2.22%) DNS
4 2 (2.22%) SMS
4 2 (2.22%) VPN
5 1 (1.11%) Extranet
5 1 (1.11%) LAN
5 1 (1.11%) WAN
Database & Business Intelligence
1 2 (2.22%) SQL Server
General
1 9 (10.00%) Law
2 6 (6.67%) Telecoms
3 3 (3.33%) Dutch Language
3 3 (3.33%) Finance
3 3 (3.33%) French Language
3 3 (3.33%) German Language
3 3 (3.33%) Italian Language
3 3 (3.33%) Legal
3 3 (3.33%) Pharmaceutical
3 3 (3.33%) Portuguese Language
3 3 (3.33%) Russian Language
3 3 (3.33%) Spanish Language
4 2 (2.22%) Banking
4 2 (2.22%) Investment Banking
Miscellaneous
1 10 (11.11%) NHS
2 9 (10.00%) Blackberry
3 8 (8.89%) Management Information System
4 4 (4.44%) Analytical Skills
4 4 (4.44%) CMDB
4 4 (4.44%) iPhone
5 2 (2.22%) Enterprise Software
5 2 (2.22%) Fat Client
5 2 (2.22%) Thin Client
6 1 (1.11%) Self-Motivation
6 1 (1.11%) Smartphone
Operating Systems
1 42 (46.67%) Windows
2 22 (24.44%) Windows 7
3 16 (17.78%) Windows 10
4 5 (5.56%) Windows 8
5 4 (4.44%) Windows XP
6 3 (3.33%) Windows Server
7 2 (2.22%) Android
7 2 (2.22%) Windows Server 2008
7 2 (2.22%) Windows Server 2012
8 1 (1.11%) Mac OS
Processes & Methodologies
1 36 (40.00%) ITIL
2 21 (23.33%) Problem-Solving
3 10 (11.11%) Incident Management
3 10 (11.11%) Kalman Filter
3 10 (11.11%) Web Filtering
4 8 (8.89%) Service Management
5 7 (7.78%) Service Delivery
6 5 (5.56%) Time Management
7 4 (4.44%) Collaborative Working
7 4 (4.44%) Configuration Management
8 3 (3.33%) ITSM
9 2 (2.22%) Active Listening
9 2 (2.22%) Case Management
9 2 (2.22%) Computer Security
9 2 (2.22%) Continuous Improvement
9 2 (2.22%) CRM
9 2 (2.22%) Document Management
9 2 (2.22%) ITIL V3
9 2 (2.22%) Line Management
9 2 (2.22%) Technical Analysis
Qualifications
1 10 (11.11%) Security Cleared
2 5 (5.56%) ITIL Certification
3 4 (4.44%) SC Cleared
4 3 (3.33%) MCITP
4 3 (3.33%) Microsoft Certification
5 2 (2.22%) CCNA
5 2 (2.22%) CCNP
5 2 (2.22%) Cisco Certification
5 2 (2.22%) DBS Check
5 2 (2.22%) MCSE
5 2 (2.22%) MCTS
5 2 (2.22%) MOS
6 1 (1.11%) ITIL Foundation Certificate
6 1 (1.11%) MCDST
6 1 (1.11%) MCP
6 1 (1.11%) MCSA
Quality Assurance & Compliance
1 9 (10.00%) SLA
2 4 (4.44%) QA
System Software
1 39 (43.33%) Active Directory
2 4 (4.44%) Virtual Desktop
3 1 (1.11%) BitLocker
3 1 (1.11%) Terminal Server
Systems Management
1 6 (6.67%) SCCM
2 2 (2.22%) DameWare
2 2 (2.22%) Systems Management Server (SMS)
Vendors
1 29 (32.22%) Microsoft
2 19 (21.11%) Citrix
3 9 (10.00%) Ivanti
4 8 (8.89%) ServiceNow
5 6 (6.67%) Remedy
6 2 (2.22%) Cisco
6 2 (2.22%) iManage
6 2 (2.22%) Meraki
6 2 (2.22%) VMware
6 2 (2.22%) Wyse
7 1 (1.11%) Apple
7 1 (1.11%) Sophos