Period
to 17 February 2018

The median contractor rate for a Service Desk Analyst was £120 per day in advertised job vacancies in the North West during the 6 months to 17 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > North West
6 months to
17 Feb 2018
Same period 2017 Same period 2016
Rank 136 156 173
Rank change year-on-year +20 +17 -70
Contract jobs requiring a Service Desk Analyst 66 60 72
As % of all contract IT jobs advertised in the North West 1.24% 1.00% 0.87%
As % of the Job Titles category 1.31% 1.06% 0.92%
Number of daily rates quoted 30 35 20
North West median daily rate £120 £120 £120
10th Percentile £90 £103 £101
90th Percentile £205 £155 £163
England median daily rate £138 £140 £135
% change year-on-year -1.79% +3.70% -3.57%
Number of hourly rates quoted 23 17 29
North West median hourly rate £17.43 £14.00 £14.00
Median hourly rate % change year-on-year +24.50% - +7.69%
10th Percentile £11.84 £11.00 £9.97
90th Percentile £30.51 £16.50 £18.75
England median hourly rate £13.00 £12.50 £13.50
% change year-on-year +4.00% -7.41% +3.85%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5,050 5,654 7,805
% of contract IT jobs with a recognized job title 95.19% 94.55% 94.59%
Number of daily rates quoted 3,207 3,612 4,685
North West median daily rate £400 £400 £400
10th Percentile £227 £225 £225
90th Percentile £588 £575 £556
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 282 248 398
North West median hourly rate £17.88 £17.75 £22.50
Median hourly rate % change year-on-year +0.73% -21.11% +36.36%
10th Percentile £11.26 £11.00 £11.85
90th Percentile £52.93 £48.75 £47.77
England median hourly rate £18.70 £18.50 £18.50
% change year-on-year +1.08% - +12.12%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North West.

Contractor daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 17 February 2018.

Contractor daily rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the North West.

Contractor hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 17 February 2018.

Contractor hourly rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 17 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +33 46 £120 +4.35% 12
Cheshire -15 13 £133 +10.42% 6
Merseyside +14 4 £185 - 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 17 February 2018, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring Service Desk Analyst in the job title.

1 41 (62.12%) ITIL
2 33 (50.00%) Windows
3 30 (45.45%) Active Directory
4 29 (43.94%) Microsoft
5 25 (37.88%) ITIL Certification
6 24 (36.36%) Windows 7
7 20 (30.30%) Service Management
8 16 (24.24%) Management Information System
8 16 (24.24%) Publishing
9 15 (22.73%) MCP
10 14 (21.21%) SLA
11 13 (19.70%) Security Cleared
12 8 (12.12%) SC Cleared
12 8 (12.12%) C
12 8 (12.12%) CRM
12 8 (12.12%) Service Delivery
13 7 (10.61%) Enterprise Software
14 6 (9.09%) Blackberry
15 5 (7.58%) Legal
15 5 (7.58%) Microsoft Office
15 5 (7.58%) Citrix
15 5 (7.58%) iPhone
16 4 (6.06%) Incident Management
16 4 (6.06%) Document Management
16 4 (6.06%) Office 365
16 4 (6.06%) BYOD
16 4 (6.06%) Windows 10
16 4 (6.06%) SMS
16 4 (6.06%) Sage
16 4 (6.06%) NHS

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.55%) SharePoint
2 2 (3.03%) CMS
2 2 (3.03%) MS Exchange
3 1 (1.52%) Blackberry Enterprise Server
3 1 (1.52%) Exchange Server 2010
Applications
1 5 (7.58%) Microsoft Office
2 1 (1.52%) Microsoft Excel
2 1 (1.52%) Microsoft PowerPoint
Business Applications
1 3 (4.55%) Unit4 Business World
2 1 (1.52%) Oracle 11i
2 1 (1.52%) Oracle Applications
2 1 (1.52%) Oracle Assets
2 1 (1.52%) Oracle Financials
2 1 (1.52%) Oracle Payables
2 1 (1.52%) Oracle Receivables
Cloud Services
1 4 (6.06%) Office 365
2 1 (1.52%) Google Drive
Communications & Networking
1 4 (6.06%) SMS
2 1 (1.52%) ADSL
2 1 (1.52%) Broadband
2 1 (1.52%) Extranet
2 1 (1.52%) Internet
2 1 (1.52%) Intranet
2 1 (1.52%) VPN
2 1 (1.52%) WAN
Development Applications
1 1 (1.52%) JIRA
1 1 (1.52%) Oracle APEX
1 1 (1.52%) Oracle Forms
1 1 (1.52%) Visual Studio
General
1 16 (24.24%) Publishing
2 5 (7.58%) Legal
3 4 (6.06%) Banking
3 4 (6.06%) Finance
3 4 (6.06%) Investment Banking
3 4 (6.06%) Law
4 1 (1.52%) French Language
4 1 (1.52%) German Language
4 1 (1.52%) Manufacturing
4 1 (1.52%) Telecoms
Miscellaneous
1 16 (24.24%) Management Information System
2 7 (10.61%) Enterprise Software
3 6 (9.09%) Blackberry
4 5 (7.58%) iPhone
5 4 (6.06%) BYOD
5 4 (6.06%) NHS
6 2 (3.03%) Smartphone
7 1 (1.52%) Analytical Skills
7 1 (1.52%) iPad
7 1 (1.52%) Life Science
7 1 (1.52%) Mobile App
7 1 (1.52%) PDA
Operating Systems
1 33 (50.00%) Windows
2 24 (36.36%) Windows 7
3 4 (6.06%) Windows 10
4 3 (4.55%) Windows Server
5 2 (3.03%) Android
5 2 (3.03%) Apple iOS
5 2 (3.03%) Windows 8
5 2 (3.03%) Windows Server 2012
6 1 (1.52%) Windows XP
Processes & Methodologies
1 41 (62.12%) ITIL
2 20 (30.30%) Service Management
3 8 (12.12%) CRM
3 8 (12.12%) Service Delivery
4 4 (6.06%) Document Management
4 4 (6.06%) Incident Management
5 3 (4.55%) Data Management
5 3 (4.55%) Data Migration
5 3 (4.55%) Line Management
5 3 (4.55%) Migration
5 3 (4.55%) Project Management
5 3 (4.55%) Service Desk Management
6 2 (3.03%) Content Management
6 2 (3.03%) Release Management
7 1 (1.52%) Continuous Improvement
7 1 (1.52%) Data Analysis
7 1 (1.52%) ITIL V3
7 1 (1.52%) Problem Management
7 1 (1.52%) Root Cause Analysis
7 1 (1.52%) Software Testing
Programming Languages
1 8 (12.12%) C
2 4 (6.06%) SQL
3 1 (1.52%) PL/SQL
Qualifications
1 25 (37.88%) ITIL Certification
2 15 (22.73%) MCP
3 13 (19.70%) Security Cleared
4 8 (12.12%) SC Cleared
5 2 (3.03%) Degree
5 2 (3.03%) Microsoft Certification
5 2 (3.03%) MOS
6 1 (1.52%) CTC Cleared
6 1 (1.52%) DBS Check
Quality Assurance & Compliance
1 14 (21.21%) SLA
System Software
1 30 (45.45%) Active Directory
2 1 (1.52%) Hyper-V
2 1 (1.52%) Terminal Server
2 1 (1.52%) VMware Infrastructure
Systems Management
1 3 (4.55%) Systems Management Server (SMS)
2 1 (1.52%) AirWatch
2 1 (1.52%) SCCM
Vendors
1 29 (43.94%) Microsoft
2 5 (7.58%) Citrix
3 4 (6.06%) Sage
4 3 (4.55%) Ivanti
5 2 (3.03%) ServiceNow
5 2 (3.03%) VMware
6 1 (1.52%) Apple
6 1 (1.52%) Google
6 1 (1.52%) Oracle