Period
to 23 November 2017

The median contractor rate for a Service Desk Analyst was £121 per day in advertised job vacancies in the North West during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > North West
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 152 171 152
Rank change year-on-year +19 -19 -44
Contract jobs requiring a Service Desk Analyst 54 57 94
As % of all contract IT jobs advertised in the North West 0.95% 0.83% 1.10%
As % of the Job Titles category 1.00% 0.88% 1.16%
Number of daily rates quoted 30 28 35
North West median daily rate £121 £115 £120
Median daily rate % change year-on-year +4.89% -4.17% +9.09%
10th Percentile £90 £100 £104
90th Percentile £158 £155 £171
England median daily rate £136 £130 £130
% change year-on-year +4.92% - -13.33%
Number of hourly rates quoted 15 19 33
North West median hourly rate £14.50 £14.00 £14.00
Median hourly rate % change year-on-year +3.57% - +16.67%
10th Percentile £11.35 £12.25 £9.90
90th Percentile £17.43 £15.68 £18.75
England median hourly rate £13.02 £13.00 £14.00
% change year-on-year +0.12% -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
North West
Contract vacancies in the North West with a recognized job title 5417 6452 8088
% of contract IT jobs with a recognized job title 94.99% 94.40% 94.70%
Number of daily rates quoted 3422 4154 4835
North West median daily rate £400 £400 £400
10th Percentile £250 £250 £233
90th Percentile £588 £550 £570
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 261 233 402
North West median hourly rate £17.74 £16.00 £20.00
Median hourly rate % change year-on-year +10.88% -20.00% +25.00%
10th Percentile £11.25 £11.00 £11.25
90th Percentile £48.75 £45.60 £50.00
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the North West.

Contractor daily rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the North West.

Contractor hourly rate trend for Service Desk Analyst in the North West

Service Desk Analyst
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing Service Desk Analyst in the North West over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Desk Analyst in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +27 36 £110 -4.35% 2
Cheshire -6 12 £150 +25.00% 3
Merseyside +5 4 £185 -63.10% 1
Cumbria -5 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 23 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring Service Desk Analyst in the job title.

1 30 (55.56%) ITIL
2 26 (48.15%) Windows
3 23 (42.59%) Active Directory
4 19 (35.19%) Microsoft
5 17 (31.48%) Service Management
6 15 (27.78%) Windows 7
7 12 (22.22%) ITIL Certification
8 11 (20.37%) Security Cleared
9 10 (18.52%) Management Information System
9 10 (18.52%) Citrix
10 9 (16.67%) Blackberry
11 8 (14.81%) Microsoft Office
12 7 (12.96%) SLA
12 7 (12.96%) Service Delivery
13 6 (11.11%) Law
13 6 (11.11%) Publishing
13 6 (11.11%) MCP
13 6 (11.11%) Windows 10
13 6 (11.11%) iPhone
13 6 (11.11%) SC Cleared
13 6 (11.11%) Windows Server
14 5 (9.26%) Incident Management
14 5 (9.26%) MS Exchange
14 5 (9.26%) CRM
15 4 (7.41%) SharePoint
15 4 (7.41%) Legal
15 4 (7.41%) VMware
15 4 (7.41%) Windows 8
15 4 (7.41%) Windows Server 2012
15 4 (7.41%) Enterprise Software

Service Desk Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (9.26%) MS Exchange
2 4 (7.41%) SharePoint
3 2 (3.70%) Exchange Server 2010
4 1 (1.85%) Blackberry Enterprise Server
4 1 (1.85%) CMS
Applications
1 8 (14.81%) Microsoft Office
2 1 (1.85%) Microsoft Excel
2 1 (1.85%) Microsoft PowerPoint
Business Applications
1 1 (1.85%) Oracle 11i
1 1 (1.85%) Oracle Applications
1 1 (1.85%) Oracle Assets
1 1 (1.85%) Oracle Financials
1 1 (1.85%) Oracle Payables
1 1 (1.85%) Oracle Receivables
Cloud Services
1 3 (5.56%) Office 365
2 1 (1.85%) Google Drive
Communications & Networking
1 3 (5.56%) Extranet
2 2 (3.70%) SMS
2 2 (3.70%) VPN
2 2 (3.70%) WAN
3 1 (1.85%) DHCP
3 1 (1.85%) DNS
3 1 (1.85%) Firewall
3 1 (1.85%) Internet
3 1 (1.85%) Intranet
3 1 (1.85%) IP Telephony
3 1 (1.85%) Skype
3 1 (1.85%) Wi-Fi
Development Applications
1 1 (1.85%) JIRA
1 1 (1.85%) Oracle APEX
1 1 (1.85%) Oracle Forms
1 1 (1.85%) Visual Studio
General
1 6 (11.11%) Law
1 6 (11.11%) Publishing
2 4 (7.41%) Legal
3 2 (3.70%) Banking
3 2 (3.70%) French Language
3 2 (3.70%) German Language
3 2 (3.70%) Investment Banking
3 2 (3.70%) Manufacturing
4 1 (1.85%) Dutch Language
4 1 (1.85%) Finance
4 1 (1.85%) Italian Language
4 1 (1.85%) Pharmaceutical
4 1 (1.85%) Portuguese Language
4 1 (1.85%) Russian Language
4 1 (1.85%) Telecoms
Miscellaneous
1 10 (18.52%) Management Information System
2 9 (16.67%) Blackberry
3 6 (11.11%) iPhone
4 4 (7.41%) Enterprise Software
5 2 (3.70%) Analytical Skills
5 2 (3.70%) iPad
5 2 (3.70%) Life Science
5 2 (3.70%) Mobile App
5 2 (3.70%) NHS
5 2 (3.70%) Smartphone
6 1 (1.85%) PDA
6 1 (1.85%) Video Conferencing
Operating Systems
1 26 (48.15%) Windows
2 15 (27.78%) Windows 7
3 6 (11.11%) Windows 10
3 6 (11.11%) Windows Server
4 4 (7.41%) Windows 8
4 4 (7.41%) Windows Server 2012
5 2 (3.70%) Android
5 2 (3.70%) Windows XP
6 1 (1.85%) Apple iOS
6 1 (1.85%) Windows Server 2008
Processes & Methodologies
1 30 (55.56%) ITIL
2 17 (31.48%) Service Management
3 7 (12.96%) Service Delivery
4 5 (9.26%) CRM
4 5 (9.26%) Incident Management
5 4 (7.41%) Line Management
6 2 (3.70%) ITIL V3
6 2 (3.70%) Problem Management
7 1 (1.85%) Agile Software Development
7 1 (1.85%) Coaching
7 1 (1.85%) Content Management
7 1 (1.85%) Continuous Improvement
7 1 (1.85%) Data Analysis
7 1 (1.85%) Document Management
7 1 (1.85%) Mentoring
7 1 (1.85%) PRINCE2
7 1 (1.85%) Root Cause Analysis
7 1 (1.85%) Service Desk Management
7 1 (1.85%) Software Testing
7 1 (1.85%) Trend Analysis
Programming Languages
1 2 (3.70%) C
2 1 (1.85%) PL/SQL
2 1 (1.85%) SQL
Qualifications
1 12 (22.22%) ITIL Certification
2 11 (20.37%) Security Cleared
3 6 (11.11%) MCP
3 6 (11.11%) SC Cleared
4 3 (5.56%) Microsoft Certification
5 2 (3.70%) Degree
5 2 (3.70%) MOS
6 1 (1.85%) CTC Cleared
6 1 (1.85%) DBS Check
6 1 (1.85%) MCSA
6 1 (1.85%) MCSE
Quality Assurance & Compliance
1 7 (12.96%) SLA
System Software
1 23 (42.59%) Active Directory
2 2 (3.70%) VMware Infrastructure
3 1 (1.85%) Hyper-V
3 1 (1.85%) Terminal Server
Systems Management
1 2 (3.70%) Systems Management Server (SMS)
2 1 (1.85%) SafeCom
2 1 (1.85%) SCCM
Vendors
1 19 (35.19%) Microsoft
2 10 (18.52%) Citrix
3 4 (7.41%) VMware
4 3 (5.56%) Sage
5 2 (3.70%) LANDesk
5 2 (3.70%) ServiceNow
6 1 (1.85%) Adobe
6 1 (1.85%) Apple
6 1 (1.85%) AppSense
6 1 (1.85%) Cisco
6 1 (1.85%) Google
6 1 (1.85%) HP
6 1 (1.85%) Oracle
6 1 (1.85%) Polycom
6 1 (1.85%) Remedy