The following table provides summary statistics for contract job vacancies advertised in Norfolk with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
East of England / Norfolk
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 24 17 23
Rank change year-on-year -7 +6  
Contract jobs citing Service Management 4 11 3
As % of all contract IT jobs advertised in Norfolk 2.84% 5.67% 1.56%
As % of the Processes & Methodologies category 3.42% 7.14% 2.38%
Number of daily rates quoted 2 8 1
Median daily rate £269 £325 £396
Median daily rate % change year-on-year -17.30% -17.92%  
UK excluding London median daily rate £406 £399 £358
% change year-on-year +1.64% +11.60%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £15.90 £14.00 £13.35
% change year-on-year +13.57% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Norfolk with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Norfolk
Contract job vacancies with a requirement for process and methodology skills 117 154 126
As % of all contract IT job vacancies advertised in Norfolk 82.98% 79.38% 65.63%
Number of daily rates quoted 85 102 91
Median daily rate £450 £375 £396
Median daily rate % change year-on-year +20.00% -5.18%  
90% offered a daily rate of more than £300 £300 £190
10% offered a daily rate of more than £640 £488 £525
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 1 4 15
Median hourly rate £16.50 £21.50 £22.50
Median hourly rate % change year-on-year -23.25% -4.44%  
UK excluding London median hourly rate £35.75 £38.50 £30.00
% change year-on-year -7.14% +28.33%  

Service Management
Job Vacancy Trend in Norfolk

The job posting trend of jobs advertised in Norfolk citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Norfolk

Service Management
Contractor Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Norfolk.

Contractor daily rate trend for Service Management in Norfolk

Service Management
Contractor Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Norfolk.

Contractor hourly rate trend for Service Management in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich +2 1 - -
Service Management
East of England

For the 6 months to 29 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Norfolk region with a requirement for Service Management.

1 3 (75.00%) ITIL
1 3 (75.00%) Problem Management
1 3 (75.00%) Microsoft
1 3 (75.00%) Continuous Improvement
2 2 (50.00%) Analytical Skills
2 2 (50.00%) Contract Management
2 2 (50.00%) Management Information System
2 2 (50.00%) Microsoft Certification
2 2 (50.00%) ITIL Certification
3 1 (25.00%) Service Delivery
3 1 (25.00%) DNA
3 1 (25.00%) SLA
3 1 (25.00%) Cisco
3 1 (25.00%) Agile Software Development
3 1 (25.00%) Banking
3 1 (25.00%) Network Design
3 1 (25.00%) Wireless
3 1 (25.00%) Telecoms
3 1 (25.00%) Finance
3 1 (25.00%) Wireless Security
3 1 (25.00%) Security Cleared
3 1 (25.00%) Customer Requirements
3 1 (25.00%) Service Design
3 1 (25.00%) Business Transformation
3 1 (25.00%) Cisco Certification

Service Management
Co-occurring IT Skills in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (25.00%) Wireless
1 1 (25.00%) Wireless Security
General
1 1 (25.00%) Banking
1 1 (25.00%) Finance
1 1 (25.00%) Telecoms
Job Titles
1 3 (75.00%) Service Desk Team Leader
1 3 (75.00%) Team Leader
2 1 (25.00%) Architect
2 1 (25.00%) Cisco Architect
2 1 (25.00%) Cisco Network Architect
2 1 (25.00%) Cisco Solutions Architect
2 1 (25.00%) Network Architect
2 1 (25.00%) Solutions Architect
Miscellaneous
1 2 (50.00%) Analytical Skills
1 2 (50.00%) Management Information System
Processes & Methodologies
1 3 (75.00%) Continuous Improvement
1 3 (75.00%) ITIL
1 3 (75.00%) Problem Management
2 2 (50.00%) Contract Management
3 1 (25.00%) Agile Software Development
3 1 (25.00%) Business Transformation
3 1 (25.00%) Customer Requirements
3 1 (25.00%) DNA
3 1 (25.00%) Network Design
3 1 (25.00%) Service Delivery
3 1 (25.00%) Service Design
Qualifications
1 2 (50.00%) ITIL Certification
1 2 (50.00%) Microsoft Certification
2 1 (25.00%) Cisco Certification
2 1 (25.00%) Security Cleared
Quality Assurance & Compliance
1 1 (25.00%) SLA
Vendors
1 3 (75.00%) Microsoft
2 1 (25.00%) Cisco