The following table provides summary statistics for contract job vacancies advertised in Norfolk with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
East of England / Norfolk
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 17 30 -
Rank change year-on-year +13 -  
Contract jobs citing Service Management 14 4 0
As % of all contract IT jobs advertised in Norfolk 8.09% 1.81% -
As % of the Processes & Methodologies category 9.86% 2.22% -
Number of daily rates quoted 10 3 0
Median daily rate £368 £225 -
Median daily rate % change year-on-year +63.33% -  
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Norfolk with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Norfolk
Contract job vacancies with a requirement for process and methodology skills 142 180 138
As % of all contract IT job vacancies advertised in Norfolk 82.08% 81.45% 75.82%
Number of daily rates quoted 99 127 104
Median daily rate £450 £403 £350
Median daily rate % change year-on-year +11.80% +15.00%  
90% offered a daily rate of more than £328 £250 £175
10% offered a daily rate of more than £475 £545 £500
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 1 5 8
Median hourly rate £25.00 £22.88 £33.00
Median hourly rate % change year-on-year +9.28% -30.68%  
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Service Management
Job Vacancy Trend in Norfolk

The job posting trend of jobs advertised in Norfolk citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Norfolk

Service Management
Contractor Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Norfolk.

Contractor daily rate trend for Service Management in Norfolk

Service Management
Contractor Daily Rate Histogram in Norfolk

The daily rate distribution of IT jobs citing Service Management in Norfolk over the 3 months to 22 June 2017.

Contractor daily rate histogram for Service Management in Norfolk

Service Management
Contractor Hourly Rate Trend in Norfolk

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Norfolk.

Contractor hourly rate trend for Service Management in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich +3 3 £173 -15.85%
Service Management
East of England

For the 6 months to 22 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Norfolk region with a requirement for Service Management.

1 8 (44.44%) ITIL
1 8 (44.44%) Problem Management
2 6 (33.33%) Office 365
3 5 (27.78%) Change Management
3 5 (27.78%) Disaster Recovery
3 5 (27.78%) Security Management
4 4 (22.22%) Management Information System
5 3 (16.67%) Microsoft
5 3 (16.67%) Active Directory
5 3 (16.67%) Windows
5 3 (16.67%) Microsoft Excel
5 3 (16.67%) Apple iOS
5 3 (16.67%) Continuous Improvement
5 3 (16.67%) Security Cleared
5 3 (16.67%) Android
5 3 (16.67%) Microsoft PowerPoint
5 3 (16.67%) Google
5 3 (16.67%) Smartphone
5 3 (16.67%) JIRA
5 3 (16.67%) Google Drive
5 3 (16.67%) Business Continuity
5 3 (16.67%) Virtual Team
6 2 (11.11%) Contract Management
6 2 (11.11%) Analytical Skills
6 2 (11.11%) BPSS Clearance
6 2 (11.11%) SC Cleared
6 2 (11.11%) Change Control
6 2 (11.11%) Microsoft Certification
6 2 (11.11%) ITIL Certification
7 1 (5.56%) Cisco Certification

Service Management
Co-occurring IT Skills in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (16.67%) Microsoft Excel
1 3 (16.67%) Microsoft PowerPoint
Cloud Services
1 6 (33.33%) Office 365
2 3 (16.67%) Google Drive
Communications & Networking
1 1 (5.56%) Wireless
1 1 (5.56%) Wireless Security
Development Applications
1 3 (16.67%) JIRA
General
1 1 (5.56%) Banking
1 1 (5.56%) Finance
1 1 (5.56%) Telecoms
Job Titles
1 8 (44.44%) Service Desk Team Leader
1 8 (44.44%) Team Leader
2 6 (33.33%) Project Manager
3 5 (27.78%) Senior Manager
3 5 (27.78%) Senior Project Manager
4 3 (16.67%) 1st Line Support
5 2 (11.11%) 1st Line Support Analyst
5 2 (11.11%) Analyst
5 2 (11.11%) Support Analyst
6 1 (5.56%) Architect
6 1 (5.56%) Cisco Architect
6 1 (5.56%) Cisco Network Architect
6 1 (5.56%) Cisco Solutions Architect
6 1 (5.56%) IT Analyst
6 1 (5.56%) IT Manager
6 1 (5.56%) IT Project Manager
6 1 (5.56%) IT Support
6 1 (5.56%) IT Support Analyst
6 1 (5.56%) Service Desk Support
6 1 (5.56%) Solutions Architect
Miscellaneous
1 4 (22.22%) Management Information System
2 3 (16.67%) Smartphone
2 3 (16.67%) Virtual Team
3 2 (11.11%) Analytical Skills
Operating Systems
1 3 (16.67%) Android
1 3 (16.67%) Apple iOS
1 3 (16.67%) Windows
Processes & Methodologies
1 8 (44.44%) ITIL
1 8 (44.44%) Problem Management
2 5 (27.78%) Change Management
2 5 (27.78%) Disaster Recovery
2 5 (27.78%) Security Management
3 3 (16.67%) Business Continuity
3 3 (16.67%) Continuous Improvement
4 2 (11.11%) Change Control
4 2 (11.11%) Contract Management
5 1 (5.56%) Agile Software Development
5 1 (5.56%) Business Transformation
5 1 (5.56%) Customer Requirements
5 1 (5.56%) DNA
5 1 (5.56%) Network Design
5 1 (5.56%) Project Management
5 1 (5.56%) Service Delivery
5 1 (5.56%) Service Design
5 1 (5.56%) Supply Chain Management
Qualifications
1 3 (16.67%) Security Cleared
2 2 (11.11%) BPSS Clearance
2 2 (11.11%) ITIL Certification
2 2 (11.11%) Microsoft Certification
2 2 (11.11%) SC Cleared
3 1 (5.56%) Cisco Certification
3 1 (5.56%) CTC Cleared
3 1 (5.56%) DV Cleared
Quality Assurance & Compliance
1 1 (5.56%) Disclosure Scotland
1 1 (5.56%) SLA
System Software
1 3 (16.67%) Active Directory
Vendors
1 3 (16.67%) Google
1 3 (16.67%) Microsoft
2 1 (5.56%) Cisco