Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in Norfolk with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
East of England > Norfolk
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 36 38 -
Rank change year-on-year +2 - +51
Contract jobs citing Service Management 13 6 0
As % of all contract IT jobs advertised in Norfolk 3.62% 1.70% -
As % of the Processes & Methodologies category 4.35% 2.05% -
Number of daily rates quoted 12 5 0
Norfolk median daily rate £275 £180 -
Median daily rate % change year-on-year +52.78% - -
East of England median daily rate £375 £400 £400
% change year-on-year -6.25% - +1.27%
Number of hourly rates quoted 0 0 0
Norfolk median hourly rate - - -
East of England median hourly rate £12.43 £16.50 £25.00
% change year-on-year -24.70% -34.00% +56.25%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Norfolk with a requirement for process or methodology skills.

All Process and Methodology Skills
Norfolk
Contract vacancies with a requirement for process or methodology skills 299 292 293
As % of all contract IT jobs advertised in Norfolk 83.29% 82.72% 78.13%
Number of daily rates quoted 210 200 215
Norfolk median daily rate £425 £375 £320
Median daily rate % change year-on-year +13.33% +17.19% -
10th Percentile £275 £200 £180
90th Percentile £513 £525 £500
East of England median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2 8 18
Norfolk median hourly rate £11.17 £22.25 £23.00
Median hourly rate % change year-on-year -49.80% -3.26% -4.17%
10th Percentile £10.68 £14.19 £17.00
90th Percentile £11.91 £27.61 £55.18
East of England median hourly rate £31.50 £32.00 £23.75
% change year-on-year -1.56% +34.74% -1.53%

Service Management
Job Vacancy Trend in Norfolk

Job postings citing Service Management as a percentage of all IT jobs advertised in Norfolk.

Job vacancy trend for Service Management in Norfolk

Service Management
Contractor Daily Rate Trend in Norfolk

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Norfolk.

Contractor daily rate trend for Service Management in Norfolk

Service Management
Contractor Daily Rate Histogram in Norfolk

The daily rate distribution of IT jobs citing Service Management in Norfolk over the 6 months to 22 November 2017.

Contractor daily rate histogram for Service Management in Norfolk

Service Management
Contract Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Norfolk region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
King's Lynn +1 1 £275 +66.67%
Service Management
East of England

For the 6 months to 22 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Norfolk region with a requirement for Service Management.

1 12 (92.31%) ITIL
2 9 (69.23%) Management Information System
2 9 (69.23%) Business Continuity
3 7 (53.85%) Information Management
3 7 (53.85%) Microsoft
4 6 (46.15%) Active Directory
4 6 (46.15%) Citrix
4 6 (46.15%) Windows
4 6 (46.15%) SQL
4 6 (46.15%) SQL Server
4 6 (46.15%) Crystal Reports
4 6 (46.15%) Disaster Recovery
4 6 (46.15%) Problem Management
4 6 (46.15%) Windows Server
4 6 (46.15%) Security Management
5 3 (23.08%) Virtual Team
6 2 (15.38%) Office 365
7 1 (7.69%) Analytical Skills
7 1 (7.69%) Palo Alto
7 1 (7.69%) Microsoft Azure
7 1 (7.69%) Firewall
7 1 (7.69%) Change Management
7 1 (7.69%) Project Management

Service Management
Co-occurring IT Skills in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (15.38%) Office 365
2 1 (7.69%) Microsoft Azure
Communications & Networking
1 1 (7.69%) Firewall
Database & Business Intelligence
1 6 (46.15%) Crystal Reports
1 6 (46.15%) SQL Server
Job Titles
1 5 (38.46%) DBA
1 5 (38.46%) Infrastructure Engineer
1 5 (38.46%) Service Desk Team Leader
1 5 (38.46%) SQL DBA
1 5 (38.46%) SQL Server DBA
1 5 (38.46%) Team Leader
2 2 (15.38%) Analyst
3 1 (7.69%) Applications Support
3 1 (7.69%) Applications Support Analyst
3 1 (7.69%) Infrastructure Analyst
3 1 (7.69%) Infrastructure Operations Analyst
3 1 (7.69%) Infrastructure Operations Engineer
3 1 (7.69%) IT Manager
3 1 (7.69%) IT Project Manager
3 1 (7.69%) Operations Analyst
3 1 (7.69%) Operations Engineer
3 1 (7.69%) Project Manager
3 1 (7.69%) Support Analyst
Miscellaneous
1 9 (69.23%) Management Information System
2 3 (23.08%) Virtual Team
3 1 (7.69%) Analytical Skills
Operating Systems
1 6 (46.15%) Windows
1 6 (46.15%) Windows Server
Processes & Methodologies
1 12 (92.31%) ITIL
2 9 (69.23%) Business Continuity
3 7 (53.85%) Information Management
4 6 (46.15%) Disaster Recovery
4 6 (46.15%) Problem Management
4 6 (46.15%) Security Management
5 1 (7.69%) Change Management
5 1 (7.69%) Project Management
Programming Languages
1 6 (46.15%) SQL
System Software
1 6 (46.15%) Active Directory
Vendors
1 7 (53.85%) Microsoft
2 6 (46.15%) Citrix
3 1 (7.69%) Palo Alto