Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England > North East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 84 81 101
Rank change year-on-year -3 +20 +2
Contract jobs citing ITSM 16 88 22
As % of all contract IT jobs advertised in the North East 1.31% 3.23% 1.10%
As % of the Processes & Methodologies category 1.56% 3.82% 1.32%
Number of daily rates quoted 7 65 17
North East median daily rate £400 £375 £650
Median daily rate % change year-on-year +6.67% -42.31% +79.31%
10th Percentile £226 £313 £125
90th Percentile £525 £533 £788
England median daily rate £425 £403 £413
% change year-on-year +5.59% -2.42% +3.13%
Number of hourly rates quoted 4 6 0
North East median hourly rate £17.50 £23.85 -
Median hourly rate % change year-on-year -26.62% - -
England median hourly rate £15.11 £15.00 £21.00
% change year-on-year +0.72% -28.57% +49.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1028 2301 1668
As % of all contract IT jobs advertised in the North East 83.99% 84.38% 83.69%
Number of daily rates quoted 688 1593 1065
North East median daily rate £375 £350 £400
Median daily rate % change year-on-year +7.14% -12.50% +6.67%
10th Percentile £250 £225 £256
90th Percentile £550 £525 £600
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 40 92 73
North East median hourly rate £23.50 £28.00 £17.00
Median hourly rate % change year-on-year -16.07% +64.71% -10.05%
10th Percentile £9.93 £11.01 £11.17
90th Percentile £50.00 £36.00 £36.00
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

ITSM
Job Vacancy Trend in the North East

Job postings citing ITSM as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for ITSM in the North East

ITSM
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the North East.

Contractor daily rate trend for ITSM in the North East

ITSM
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing ITSM in the North East over the 6 months to 22 November 2017.

Contractor daily rate histogram for ITSM in the North East

ITSM
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the North East.

Contractor hourly rate trend for ITSM in the North East

ITSM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -2 8 £400 +6.67% 2
Northumberland - 4 - - 1
Durham +1 2 - -
Teesside - 1 £425 -
ITSM
England

For the 6 months to 22 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for ITSM.

1 13 (81.25%) Service Management
2 11 (68.75%) ITIL
3 9 (56.25%) Service Delivery
4 6 (37.50%) SLA
5 5 (31.25%) Risk Management
6 4 (25.00%) SC Cleared
6 4 (25.00%) Security Cleared
6 4 (25.00%) Change Control
7 3 (18.75%) Incident Management
7 3 (18.75%) HP
7 3 (18.75%) SMS
7 3 (18.75%) Microsoft
7 3 (18.75%) Windows
8 2 (12.50%) Cisco
8 2 (12.50%) Active Directory
8 2 (12.50%) Project Management
8 2 (12.50%) Operations Management
8 2 (12.50%) Workflow
8 2 (12.50%) Finance
8 2 (12.50%) Asset Management
8 2 (12.50%) CTC Cleared
8 2 (12.50%) Time Management
8 2 (12.50%) Continuous Improvement
8 2 (12.50%) Process Improvement
9 1 (6.25%) Performance Management
9 1 (6.25%) HP Data Protector
9 1 (6.25%) TippingPoint
9 1 (6.25%) Apple iOS
9 1 (6.25%) F5
9 1 (6.25%) VMware Infrastructure

ITSM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (6.25%) Microsoft Excel
1 1 (6.25%) Microsoft PowerPoint
Communications & Networking
1 3 (18.75%) SMS
2 1 (6.25%) BIG-IP
2 1 (6.25%) Cisco ASA
2 1 (6.25%) Cisco Wireless
2 1 (6.25%) F5 BIG-IP LTM
2 1 (6.25%) Firewall
2 1 (6.25%) LAN
2 1 (6.25%) SAN
2 1 (6.25%) Software-Defined Networking
2 1 (6.25%) WAN
2 1 (6.25%) Wireless
Development Applications
1 1 (6.25%) JIRA
General
1 2 (12.50%) Finance
2 1 (6.25%) Banking
Job Titles
1 5 (31.25%) Coordinator
1 5 (31.25%) Service Delivery Coordinator
2 3 (18.75%) Head of IT
3 2 (12.50%) Change Control Coordinator
3 2 (12.50%) Head of IT Operations
3 2 (12.50%) Head of IT Services
3 2 (12.50%) Head of Operations
4 1 (6.25%) Analyst
4 1 (6.25%) Backup Engineer
4 1 (6.25%) Build Engineer
4 1 (6.25%) IT Services Manager
4 1 (6.25%) ITIL Service Manager
4 1 (6.25%) ITSM Consultant
4 1 (6.25%) ITSM Specialist
4 1 (6.25%) Network Design Engineer
4 1 (6.25%) Service Management Consultant
4 1 (6.25%) Service Management Specialist
4 1 (6.25%) Storage and Backup Engineer
4 1 (6.25%) Storage Engineer
4 1 (6.25%) Technical Services Analyst
Miscellaneous
1 1 (6.25%) Analytical Skills
1 1 (6.25%) Management Information System
1 1 (6.25%) Smartphone
Operating Systems
1 3 (18.75%) Windows
2 1 (6.25%) AIX
2 1 (6.25%) Android
2 1 (6.25%) Apple iOS
2 1 (6.25%) HPUX
2 1 (6.25%) Linux
2 1 (6.25%) Solaris
2 1 (6.25%) Unix
2 1 (6.25%) Windows 7
2 1 (6.25%) Windows XP
Processes & Methodologies
1 13 (81.25%) Service Management
2 11 (68.75%) ITIL
3 9 (56.25%) Service Delivery
4 5 (31.25%) Risk Management
5 4 (25.00%) Change Control
6 3 (18.75%) Incident Management
7 2 (12.50%) Asset Management
7 2 (12.50%) Continuous Improvement
7 2 (12.50%) Operations Management
7 2 (12.50%) Process Improvement
7 2 (12.50%) Project Management
7 2 (12.50%) Time Management
7 2 (12.50%) Workflow
8 1 (6.25%) Business Analysis
8 1 (6.25%) Change Management
8 1 (6.25%) Data Management
8 1 (6.25%) Network Design
8 1 (6.25%) Performance Management
8 1 (6.25%) Resource Management
8 1 (6.25%) Supplier Management
Qualifications
1 4 (25.00%) SC Cleared
1 4 (25.00%) Security Cleared
2 2 (12.50%) CTC Cleared
3 1 (6.25%) BPSS Clearance
3 1 (6.25%) CCDP
3 1 (6.25%) CCIE
3 1 (6.25%) CCIE Security
3 1 (6.25%) CCIP
3 1 (6.25%) CCNP
3 1 (6.25%) CCSA
3 1 (6.25%) CCSE
3 1 (6.25%) Cisco Certification
3 1 (6.25%) JNCIA
3 1 (6.25%) JNCIE
3 1 (6.25%) JNCIS
Quality Assurance & Compliance
1 6 (37.50%) SLA
System Software
1 2 (12.50%) Active Directory
2 1 (6.25%) Firmware
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) VMware NSX
Systems Management
1 1 (6.25%) FortiGate
1 1 (6.25%) HP Data Protector
1 1 (6.25%) NetBackup
1 1 (6.25%) SCCM
1 1 (6.25%) Tivoli
1 1 (6.25%) Tivoli Storage Manager
Vendors
1 3 (18.75%) HP
1 3 (18.75%) Microsoft
2 2 (12.50%) Cisco
3 1 (6.25%) Apple
3 1 (6.25%) Aruba
3 1 (6.25%) CheckPoint
3 1 (6.25%) Dell
3 1 (6.25%) F5
3 1 (6.25%) Fortinet
3 1 (6.25%) Google
3 1 (6.25%) Juniper
3 1 (6.25%) Riverbed
3 1 (6.25%) Symantec
3 1 (6.25%) TippingPoint
3 1 (6.25%) VMware