The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / North East
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 47 60 60
Rank change year-on-year +13 0  
Contract jobs citing ITSM 39 12 2
As % of all contract IT jobs advertised in the North East 5.39% 1.37% 0.30%
As % of the Processes & Methodologies category 6.14% 1.61% 0.41%
Number of daily rates quoted 26 10 1
Median daily rate £386 £426 £240
Median daily rate % change year-on-year -9.42% +77.80%  
UK excluding London median daily rate £398 £400 £350
% change year-on-year -0.56% +14.28%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £15.50 £13.00 £15.82
% change year-on-year +19.23% -17.82%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North East
Contract job vacancies with a requirement for process and methodology skills 635 744 486
As % of all contract IT job vacancies advertised in the North East 87.71% 85.22% 73.97%
Number of daily rates quoted 434 505 264
Median daily rate £388 £400 £375
Median daily rate % change year-on-year -3.12% +6.66%  
90% offered a daily rate of more than £300 £280 £275
10% offered a daily rate of more than £515 £550 £518
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 15 11 21
Median hourly rate £24.50 £18.00 £13.00
Median hourly rate % change year-on-year +36.11% +38.46%  
90% offered a hourly rate of more than £9.79 £12.97 £11.00
10% offered a hourly rate of more than £42.70 £30.00 £28.30
UK excluding London median hourly rate £36.00 £38.50 £30.20
% change year-on-year -6.49% +27.48%  

ITSM
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North East

ITSM
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the North East.

Contractor daily rate trend for ITSM in the North East

ITSM
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing ITSM in the North East over the 3 months to 28 March 2017.

Contractor daily rate histogram for ITSM in the North East

ITSM
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in the North East.

Contractor hourly rate trend for ITSM in the North East

ITSM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North East region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +15 34 £388 +1.30% 1
Durham - 5 £300 -
ITSM
England

ITSM
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 28 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for ITSM.

1 87 (90.63%) ITIL
2 75 (78.13%) Service Management
3 40 (41.67%) Change Management
4 39 (40.63%) Data Management
5 36 (37.50%) Windows
6 34 (35.42%) Unix
7 33 (34.38%) Microsoft
8 31 (32.29%) Open Source
8 31 (32.29%) SaaS
8 31 (32.29%) PaaS
8 31 (32.29%) IaaS
9 30 (31.25%) Security Cleared
9 30 (31.25%) Linux
10 29 (30.21%) DevOps
11 28 (29.17%) MS Excel
11 28 (29.17%) HP
12 27 (28.13%) Windows XP
12 27 (28.13%) AIX
12 27 (28.13%) Analytical Skills
12 27 (28.13%) MS PowerPoint
12 27 (28.13%) WebSphere
12 27 (28.13%) Problem Management
13 26 (27.08%) Windows 2000
13 26 (27.08%) PRINCE2
13 26 (27.08%) Agile Software Development
13 26 (27.08%) Firewall
14 23 (23.96%) SC Cleared
14 23 (23.96%) CCNP
14 23 (23.96%) Cisco Certification
14 23 (23.96%) Cisco

ITSM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (28.13%) WebSphere
2 5 (5.21%) Tuxedo
2 5 (5.21%) WebLogic
3 4 (4.17%) SAS
4 3 (3.13%) MS Exchange
5 2 (2.08%) Apache
5 2 (2.08%) Exchange Server 2010
5 2 (2.08%) IIS
5 2 (2.08%) Jetty
5 2 (2.08%) Mongrel
5 2 (2.08%) nginx
5 2 (2.08%) Oracle HTTP Server
5 2 (2.08%) Tomcat
Applications
1 28 (29.17%) MS Excel
2 27 (28.13%) MS PowerPoint
3 1 (1.04%) MS Office
Business Applications
1 1 (1.04%) Oracle 11i
1 1 (1.04%) Oracle EBS
Cloud Services
1 31 (32.29%) IaaS
1 31 (32.29%) PaaS
1 31 (32.29%) SaaS
2 2 (2.08%) Amazon AWS
2 2 (2.08%) Amazon EC2
2 2 (2.08%) Google App Engine
2 2 (2.08%) Google Cloud Platform
Communications & Networking
1 26 (27.08%) Firewall
2 22 (22.92%) WAN
2 22 (22.92%) Wireless
3 21 (21.88%) LAN
4 15 (15.63%) BIG-IP
5 5 (5.21%) HTTP
5 5 (5.21%) OpenScape
6 4 (4.17%) LDAP
7 3 (3.13%) DHCP
7 3 (3.13%) HTTPS
7 3 (3.13%) iSCSI
7 3 (3.13%) NAS
7 3 (3.13%) SAN
8 2 (2.08%) DNS
8 2 (2.08%) FTP
8 2 (2.08%) IPsec
8 2 (2.08%) SSL
8 2 (2.08%) TCP/IP
8 2 (2.08%) VPN
8 2 (2.08%) Wi-Fi
Database & Business Intelligence
1 7 (7.29%) SQL Server
2 3 (3.13%) Oracle Reports
2 3 (3.13%) SAS Enterprise Guide
2 3 (3.13%) SAS Enterprise Miner
3 1 (1.04%) DTS
3 1 (1.04%) Oracle Database
3 1 (1.04%) Oracle Database 11g
3 1 (1.04%) RDBMS
3 1 (1.04%) Relational Database
Development Applications
1 2 (2.08%) Jenkins
1 2 (2.08%) Travis CI
General
1 15 (15.63%) Telecoms
2 8 (8.33%) Finance
3 5 (5.21%) Billing
4 1 (1.04%) Banking
Job Titles
1 26 (27.08%) Operations Engineer
2 24 (25.00%) Senior Operations Engineer
3 18 (18.75%) Network Engineer
4 12 (12.50%) Analyst
5 10 (10.42%) Operations Analyst
5 10 (10.42%) Support Analyst
6 9 (9.38%) Operational Support Analyst
6 9 (9.38%) Operations Support Analyst
7 8 (8.33%) Developer
8 7 (7.29%) ServiceNow Developer
9 5 (5.21%) Telecoms Engineer
10 3 (3.13%) Administrator
10 3 (3.13%) Applications Support
10 3 (3.13%) Architect
10 3 (3.13%) Automation Engineer
10 3 (3.13%) Consultant
10 3 (3.13%) ITSM Developer
10 3 (3.13%) SC Cleared Network Engineer
10 3 (3.13%) Unix Analyst
10 3 (3.13%) Unix Support Analyst
Libraries, Frameworks & Software Standards
1 6 (6.25%) Middleware
2 2 (2.08%) .NET
2 2 (2.08%) J2EE
2 2 (2.08%) Servlets
Miscellaneous
1 27 (28.13%) Analytical Skills
2 11 (11.46%) Computer Science
2 11 (11.46%) Tandem
3 4 (4.17%) CMDB
3 4 (4.17%) Management Information System
4 3 (3.13%) IVR
5 2 (2.08%) Mainframe
6 1 (1.04%) AS400
6 1 (1.04%) Data Centre
6 1 (1.04%) User Experience
Operating Systems
1 36 (37.50%) Windows
2 34 (35.42%) Unix
3 30 (31.25%) Linux
4 27 (28.13%) AIX
4 27 (28.13%) Windows XP
5 26 (27.08%) Windows 2000
6 8 (8.33%) VME
7 6 (6.25%) Windows Server
8 1 (1.04%) MVS
8 1 (1.04%) Windows 7
Processes & Methodologies
1 87 (90.63%) ITIL
2 75 (78.13%) Service Management
3 40 (41.67%) Change Management
4 39 (40.63%) Data Management
5 31 (32.29%) Open Source
6 29 (30.21%) DevOps
7 27 (28.13%) Problem Management
8 26 (27.08%) Agile Software Development
8 26 (27.08%) PRINCE2
9 19 (19.79%) Service Delivery
10 16 (16.67%) Release Management
11 15 (15.63%) Network Design
12 12 (12.50%) Continuous Improvement
13 11 (11.46%) Capacity Planning
13 11 (11.46%) Operational Acceptance Testing
14 9 (9.38%) Data Analysis
14 9 (9.38%) Disaster Recovery
15 8 (8.33%) Business Continuity
15 8 (8.33%) Incident Management
15 8 (8.33%) Project Management
Programming Languages
1 7 (7.29%) COBOL
2 6 (6.25%) JavaScript
3 5 (5.21%) SQL
4 4 (4.17%) Java
5 2 (2.08%) Perl
5 2 (2.08%) Python
5 2 (2.08%) Ruby
6 1 (1.04%) C
Qualifications
1 30 (31.25%) Security Cleared
2 23 (23.96%) CCNP
2 23 (23.96%) Cisco Certification
2 23 (23.96%) SC Cleared
3 22 (22.92%) JNCIA
4 21 (21.88%) CCDP
4 21 (21.88%) CCIE
4 21 (21.88%) CCIP
4 21 (21.88%) CCSA
4 21 (21.88%) CCSE
4 21 (21.88%) JNCIE
5 15 (15.63%) Degree
5 15 (15.63%) HP ASE
5 15 (15.63%) HP MASE
6 7 (7.29%) BPSS Clearance
6 7 (7.29%) ITIL Foundation Certificate
7 6 (6.25%) DV Cleared
8 3 (3.13%) Microsoft Certification
9 2 (2.08%) MCSA
10 1 (1.04%) MCDBA
Quality Assurance & Compliance
1 20 (20.83%) SLA
2 5 (5.21%) Disclosure Scotland
3 3 (3.13%) QA
4 1 (1.04%) COBIT
4 1 (1.04%) PMBOK
System Software
1 5 (5.21%) Active Directory
2 4 (4.17%) VMware Infrastructure
3 2 (2.08%) Xen
Systems Management
1 22 (22.92%) FortiGate
2 5 (5.21%) HP Operations Orchestration
3 3 (3.13%) Puppet
3 3 (3.13%) SCCM
4 2 (2.08%) OpenView Configuration Management
4 2 (2.08%) WSUS
5 1 (1.04%) Opscode Chef
Vendors
1 33 (34.38%) Microsoft
2 28 (29.17%) HP
3 23 (23.96%) Cisco
4 22 (22.92%) CheckPoint
4 22 (22.92%) F5
4 22 (22.92%) Fortinet
4 22 (22.92%) Juniper
4 22 (22.92%) Riverbed
5 13 (13.54%) ServiceNow
6 12 (12.50%) Aruba
7 11 (11.46%) Oracle
8 5 (5.21%) Informatica
8 5 (5.21%) Siemens
9 4 (4.17%) VMware
10 3 (3.13%) CA
11 2 (2.08%) EMC
11 2 (2.08%) Google
11 2 (2.08%) Symantec
11 2 (2.08%) TippingPoint
12 1 (1.04%) Capita