The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
England / North East
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 48 101 57
Rank change year-on-year +53 -44  
Contract jobs citing ITSM 11 27 13
As % of all contract IT jobs advertised in the North East 1.97% 1.68% 1.58%
As % of the Processes & Methodologies category 2.30% 1.95% 2.00%
Number of daily rates quoted 4 20 12
Median daily rate £475 £325 £128
Median daily rate % change year-on-year +46.15% +154.90%  
90% offered a daily rate of more than £423 £210 £120
10% offered a daily rate of more than £528 £420 £386
UK excluding London median daily rate £400 £370 £387
% change year-on-year +8.10% -4.39%  
Number of hourly rates quoted 3 4 0
Median hourly rate £17.50 £27.00 -
Median hourly rate % change year-on-year -35.18% -  
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North East
Contract job vacancies with a requirement for process and methodology skills 478 1383 651
As % of all contract IT job vacancies advertised in the North East 85.51% 85.90% 79.10%
Number of daily rates quoted 304 890 402
Median daily rate £375 £325 £375
Median daily rate % change year-on-year +15.38% -13.33%  
90% offered a daily rate of more than £275 £225 £250
10% offered a daily rate of more than £550 £510 £550
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 25 70 41
Median hourly rate £28.50 £28.00 £16.16
Median hourly rate % change year-on-year +1.78% +73.26%  
90% offered a hourly rate of more than £14.50 £26.00 £12.18
10% offered a hourly rate of more than £47.83 £36.00 £40.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the North East

ITSM
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the North East.

Contractor daily rate trend for ITSM in the North East

ITSM
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing ITSM in the North East over the 3 months to 24 June 2017.

Contractor daily rate histogram for ITSM in the North East

ITSM
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the North East.

Contractor hourly rate trend for ITSM in the North East

ITSM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North East region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +58 6 £475 +46.15%
Northumberland - 4 - -
Durham - 1 - -
ITSM
England

For the 6 months to 24 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for ITSM.

1 41 (85.42%) Service Management
2 40 (83.33%) ITIL
3 21 (43.75%) WAN
3 21 (43.75%) Cisco
3 21 (43.75%) CCNP
3 21 (43.75%) Cisco Certification
3 21 (43.75%) Juniper
3 21 (43.75%) CheckPoint
3 21 (43.75%) Wireless
3 21 (43.75%) JNCIA
3 21 (43.75%) Fortinet
3 21 (43.75%) Security Cleared
3 21 (43.75%) Riverbed
3 21 (43.75%) F5
3 21 (43.75%) FortiGate
4 20 (41.67%) JNCIE
4 20 (41.67%) CCIE
4 20 (41.67%) HP
4 20 (41.67%) CCSA
4 20 (41.67%) CCSE
4 20 (41.67%) CCIP
4 20 (41.67%) CCDP
4 20 (41.67%) LAN
5 19 (39.58%) Firewall
6 15 (31.25%) SC Cleared
7 14 (29.17%) Network Design
7 14 (29.17%) BIG-IP
7 14 (29.17%) Service Delivery
8 13 (27.08%) Telecoms
8 13 (27.08%) HP ASE

ITSM
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.42%) Tuxedo
1 5 (10.42%) WebLogic
2 1 (2.08%) MS Exchange
Applications
1 3 (6.25%) Microsoft Excel
1 3 (6.25%) Microsoft PowerPoint
2 1 (2.08%) Microsoft Office
Communications & Networking
1 21 (43.75%) WAN
1 21 (43.75%) Wireless
2 20 (41.67%) LAN
3 19 (39.58%) Firewall
4 14 (29.17%) BIG-IP
5 5 (10.42%) OpenScape
6 2 (4.17%) LDAP
6 2 (4.17%) SMS
7 1 (2.08%) Cisco ASA
7 1 (2.08%) Cisco Wireless
7 1 (2.08%) F5 BIG-IP LTM
7 1 (2.08%) Network Security
7 1 (2.08%) Software-Defined Networking
Database & Business Intelligence
1 3 (6.25%) Oracle Reports
General
1 13 (27.08%) Telecoms
2 6 (12.50%) Finance
3 5 (10.42%) Billing
Job Titles
1 18 (37.50%) Network Engineer
2 7 (14.58%) Operations Engineer
2 7 (14.58%) Senior Operations Engineer
3 5 (10.42%) Telecoms Engineer
4 4 (8.33%) Coordinator
4 4 (8.33%) Developer
4 4 (8.33%) Service Delivery Coordinator
4 4 (8.33%) ServiceNow Developer
5 3 (6.25%) Architect
5 3 (6.25%) Network Architect
6 2 (4.17%) Analyst
6 2 (4.17%) Network Security Engineer
6 2 (4.17%) SC Cleared Network Engineer
6 2 (4.17%) Security Engineer
6 2 (4.17%) Senior Network Engineer
6 2 (4.17%) Senior Network Security Engineer
6 2 (4.17%) Senior Security Engineer
6 2 (4.17%) Service Analyst
6 2 (4.17%) Service Desk Analyst
6 2 (4.17%) Voice Engineer
Miscellaneous
1 8 (16.67%) Computer Science
2 6 (12.50%) Analytical Skills
3 3 (6.25%) IVR
4 2 (4.17%) CMDB
5 1 (2.08%) Video Conferencing
Operating Systems
1 5 (10.42%) Unix
1 5 (10.42%) VME
2 1 (2.08%) Windows
2 1 (2.08%) Windows 10
Processes & Methodologies
1 41 (85.42%) Service Management
2 40 (83.33%) ITIL
3 14 (29.17%) Network Design
3 14 (29.17%) Service Delivery
4 9 (18.75%) Change Management
5 8 (16.67%) Data Management
5 8 (16.67%) Project Management
6 7 (14.58%) Capacity Planning
6 7 (14.58%) Problem Management
7 6 (12.50%) DevOps
8 5 (10.42%) Agile Software Development
8 5 (10.42%) PRINCE2
9 4 (8.33%) Incident Management
9 4 (8.33%) Risk Management
10 3 (6.25%) Business Continuity
10 3 (6.25%) Disaster Recovery
10 3 (6.25%) Process Improvement
10 3 (6.25%) Workflow
11 2 (4.17%) Change Control
11 2 (4.17%) ITIL V3
Programming Languages
1 5 (10.42%) COBOL
2 1 (2.08%) C
Qualifications
1 21 (43.75%) CCNP
1 21 (43.75%) Cisco Certification
1 21 (43.75%) JNCIA
1 21 (43.75%) Security Cleared
2 20 (41.67%) CCDP
2 20 (41.67%) CCIE
2 20 (41.67%) CCIP
2 20 (41.67%) CCSA
2 20 (41.67%) CCSE
2 20 (41.67%) JNCIE
3 15 (31.25%) SC Cleared
4 13 (27.08%) HP ASE
4 13 (27.08%) HP MASE
5 10 (20.83%) Degree
6 8 (16.67%) Computer Science Degree
7 4 (8.33%) DV Cleared
8 3 (6.25%) BPSS Clearance
8 3 (6.25%) ITIL Foundation Certificate
9 1 (2.08%) CCIE Security
9 1 (2.08%) JNCIS
Quality Assurance & Compliance
1 4 (8.33%) SLA
2 1 (2.08%) Disclosure Scotland
2 1 (2.08%) QA
System Software
1 2 (4.17%) Active Directory
2 1 (2.08%) VMware Infrastructure
Systems Management
1 21 (43.75%) FortiGate
Vendors
1 21 (43.75%) CheckPoint
1 21 (43.75%) Cisco
1 21 (43.75%) F5
1 21 (43.75%) Fortinet
1 21 (43.75%) Juniper
1 21 (43.75%) Riverbed
2 20 (41.67%) HP
3 10 (20.83%) Aruba
4 7 (14.58%) ServiceNow
5 5 (10.42%) Informatica
5 5 (10.42%) Microsoft
5 5 (10.42%) Oracle
5 5 (10.42%) Siemens
6 3 (6.25%) TippingPoint
7 1 (2.08%) VMware