Period
to 26 April 2019

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 26 April 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North East
6 months to
26 Apr 2019
Same period 2018 Same period 2017
Rank 66 26 31
Rank change year-on-year -40 +5 +25
Contract jobs citing Service Management 36 86 116
As % of all contract IT jobs advertised in the North East 2.65% 6.92% 7.22%
As % of the Processes & Methodologies category 3.10% 7.83% 8.10%
Number of daily rates quoted 31 69 87
North East median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +27.12%
10th Percentile £325 £263 £292
90th Percentile £588 £625 £563
England median daily rate £450 £450 £450
Number of hourly rates quoted 0 0 3
North East median hourly rate - - £27.50
England median hourly rate £16.60 £17.00 £14.50
% change year-on-year -2.35% +17.24% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1,161 1,098 1,432
As % of all contract IT jobs advertised in the North East 85.37% 88.33% 89.11%
Number of daily rates quoted 803 762 952
North East median daily rate £425 £388 £375
Median daily rate % change year-on-year +9.68% +3.33% +2.74%
10th Percentile £281 £255 £263
90th Percentile £574 £575 £537
England median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 30 31 53
North East median hourly rate £19.00 £19.50 £27.00
Median hourly rate % change year-on-year -2.56% -27.78% +38.46%
10th Percentile £11.98 £10.63 £12.23
90th Percentile £46.28 £47.50 £42.80
England median hourly rate £25.00 £22.50 £25.50
% change year-on-year +11.11% -11.76% +10.87%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North East.

Contractor daily rate trend for Service Management in the North East

Service Management
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Management in the North East over the 6 months to 26 April 2019.

Contractor daily rate histogram for Service Management in the North East

Service Management
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North East.

Contractor hourly rate trend for Service Management in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 6 months to 26 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -34 34 £400 - 1
Durham - 2 £425 -
Service Management
England

For the 6 months to 26 April 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Management.

1 30 (83.33%) ITIL
2 19 (52.78%) Security Cleared
3 18 (50.00%) SC Cleared
4 17 (47.22%) Service Delivery
5 13 (36.11%) ITIL V3
6 11 (30.56%) Incident Management
7 9 (25.00%) Problem Management
7 9 (25.00%) Agile Software Development
8 7 (19.44%) Continuous Improvement
9 6 (16.67%) Capacity Planning
9 6 (16.67%) Statistics
9 6 (16.67%) EMC
9 6 (16.67%) Linux
9 6 (16.67%) SLA
9 6 (16.67%) Microsoft
9 6 (16.67%) Finance
9 6 (16.67%) Mentoring
9 6 (16.67%) Service Design
9 6 (16.67%) Self-Motivation
10 5 (13.89%) vCenter Server
10 5 (13.89%) GitLab
10 5 (13.89%) vMotion
10 5 (13.89%) Security Hardening
10 5 (13.89%) VMware
10 5 (13.89%) Disaster Recovery
10 5 (13.89%) Management Information System
10 5 (13.89%) Programme Management
10 5 (13.89%) Active Directory
10 5 (13.89%) HP
10 5 (13.89%) Microsoft Excel

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.89%) MS Exchange
1 5 (13.89%) SharePoint
1 5 (13.89%) TPMS
2 1 (2.78%) Confluence
2 1 (2.78%) Skype for Business
Applications
1 5 (13.89%) Microsoft Excel
1 5 (13.89%) Microsoft Office
1 5 (13.89%) Microsoft PowerPoint
Cloud Services
1 1 (2.78%) Office 365
1 1 (2.78%) SaaS
1 1 (2.78%) Slack
Communications & Networking
1 1 (2.78%) LAN
1 1 (2.78%) SAN
1 1 (2.78%) Skype
1 1 (2.78%) VoIP
1 1 (2.78%) WAN
Development Applications
1 5 (13.89%) Artifactory
1 5 (13.89%) GitLab
2 1 (2.78%) Burp Suite
2 1 (2.78%) Git (software)
2 1 (2.78%) HP UFT
2 1 (2.78%) Jenkins
2 1 (2.78%) JIRA
2 1 (2.78%) JMeter
2 1 (2.78%) LoadRunner
General
1 6 (16.67%) Finance
2 1 (2.78%) Legal
2 1 (2.78%) Retail
Job Titles
1 7 (19.44%) Analyst
2 6 (16.67%) Administrator
2 6 (16.67%) Applications Support
2 6 (16.67%) Linux Administrator
2 6 (16.67%) Server Administrator
3 5 (13.89%) Applications Support Analyst
3 5 (13.89%) Incident Manager
3 5 (13.89%) Major Incident Manager
3 5 (13.89%) Support Analyst
4 4 (11.11%) Architect
4 4 (11.11%) Service Design Architect
5 3 (8.33%) Infrastructure Engineer
5 3 (8.33%) Senior Infrastructure Engineer
5 3 (8.33%) Service Manager
6 2 (5.56%) Change Manager
6 2 (5.56%) IT Manager
6 2 (5.56%) IT Support
6 2 (5.56%) Service Analyst
6 2 (5.56%) Services Delivery Analyst
6 2 (5.56%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (2.78%) .NET
1 1 (2.78%) REST
1 1 (2.78%) Velocity
1 1 (2.78%) Web Services
Miscellaneous
1 6 (16.67%) Self-Motivation
2 5 (13.89%) Management Information System
3 3 (8.33%) CMDB
3 3 (8.33%) NHS
4 1 (2.78%) Analytical Skills
4 1 (2.78%) Data Centre
4 1 (2.78%) Video Conferencing
Operating Systems
1 6 (16.67%) Linux
2 5 (13.89%) Red Hat Enterprise Linux
2 5 (13.89%) VME
Processes & Methodologies
1 30 (83.33%) ITIL
2 17 (47.22%) Service Delivery
3 13 (36.11%) ITIL V3
4 11 (30.56%) Incident Management
5 9 (25.00%) Agile Software Development
5 9 (25.00%) Problem Management
6 7 (19.44%) Continuous Improvement
7 6 (16.67%) Capacity Planning
7 6 (16.67%) Mentoring
7 6 (16.67%) Service Design
7 6 (16.67%) Statistics
8 5 (13.89%) Disaster Recovery
8 5 (13.89%) Performance Management
8 5 (13.89%) Performance Monitoring
8 5 (13.89%) Performance Tuning
8 5 (13.89%) Programme Management
8 5 (13.89%) Security Hardening
9 4 (11.11%) Benchmarking
9 4 (11.11%) Change Management
9 4 (11.11%) Product Management
Programming Languages
1 5 (13.89%) Shell Script
Qualifications
1 19 (52.78%) Security Cleared
2 18 (50.00%) SC Cleared
3 4 (11.11%) Degree
4 3 (8.33%) Master's Degree
5 1 (2.78%) APMG
Quality Assurance & Compliance
1 6 (16.67%) SLA
2 1 (2.78%) QA
2 1 (2.78%) WCAG
System Software
1 5 (13.89%) Active Directory
1 5 (13.89%) Oracle RAC
1 5 (13.89%) VMware ESXi
1 5 (13.89%) VMware Infrastructure
1 5 (13.89%) XenApp
1 5 (13.89%) XenDesktop
Systems Management
1 5 (13.89%) Puppet
1 5 (13.89%) SCCM
1 5 (13.89%) SCOM
1 5 (13.89%) Tivoli Storage Manager
1 5 (13.89%) vCenter Server
1 5 (13.89%) vMotion
2 1 (2.78%) Nessus
Vendors
1 6 (16.67%) EMC
1 6 (16.67%) Microsoft
2 5 (13.89%) 3PAR
2 5 (13.89%) BMC
2 5 (13.89%) HP
2 5 (13.89%) Oracle
2 5 (13.89%) Red Hat
2 5 (13.89%) VMware
3 1 (2.78%) Northgate