Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 62 66 36
Rank change year-on-year +4 -30 -3
Contract jobs citing Service Management 38 111 94
As % of all contract IT jobs advertised in the North East 3.10% 4.04% 4.68%
As % of the Processes & Methodologies category 3.68% 4.78% 5.63%
Number of daily rates quoted 17 77 64
North East median daily rate £475 £335 £398
Median daily rate % change year-on-year +41.79% -15.72% +14.40%
10th Percentile £287 £214 £203
90th Percentile £588 £575 £535
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +7.89%
Number of hourly rates quoted 5 3 2
North East median hourly rate £17.50 £11.11 £27.00
Median hourly rate % change year-on-year +57.59% -58.87% -
10th Percentile £13.60 £9.61 £25.80
90th Percentile £18.75 £11.20 £28.60
England median hourly rate £15.00 £14.50 £18.00
% change year-on-year +3.45% -19.44% +20.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1033 2321 1670
As % of all contract IT jobs advertised in the North East 84.26% 84.46% 83.13%
Number of daily rates quoted 693 1606 1067
North East median daily rate £375 £350 £400
Median daily rate % change year-on-year +7.14% -12.50% +6.67%
10th Percentile £250 £225 £255
90th Percentile £550 £525 £600
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 41 96 73
North East median hourly rate £25.00 £28.00 £15.86
Median hourly rate % change year-on-year -10.71% +76.54% -16.08%
10th Percentile £10.00 £11.03 £10.23
90th Percentile £47.83 £36.00 £29.75
England median hourly rate £24.00 £24.41 £22.50
% change year-on-year -1.68% +8.49% +18.42%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North East.

Contractor daily rate trend for Service Management in the North East

Service Management
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Management in the North East over the 6 months to 18 November 2017.

Contractor daily rate histogram for Service Management in the North East

Service Management
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North East.

Contractor hourly rate trend for Service Management in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear 0 28 £475 +41.79% 2
Northumberland - 4 - - 1
Durham -2 3 - -
Teesside - 1 £425 -
Service Management
England

For the 6 months to 18 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 28 (73.68%) ITIL
2 14 (36.84%) Service Delivery
3 13 (34.21%) ITSM
4 10 (26.32%) JIRA
5 9 (23.68%) Agile Software Development
6 8 (21.05%) SFIA
7 7 (18.42%) Web Operations
7 7 (18.42%) BDD
7 7 (18.42%) DevOps
7 7 (18.42%) Test Management
7 7 (18.42%) Continuous Integration
7 7 (18.42%) Risk Management
7 7 (18.42%) SLA
8 6 (15.79%) Microsoft
8 6 (15.79%) SQL
8 6 (15.79%) Oracle
8 6 (15.79%) Windows
8 6 (15.79%) Incident Management
8 6 (15.79%) Finance
9 5 (13.16%) QA
9 5 (13.16%) SQL Server
9 5 (13.16%) Project Management
9 5 (13.16%) Open Source
9 5 (13.16%) Confluence
9 5 (13.16%) SC Cleared
9 5 (13.16%) Security Cleared
9 5 (13.16%) Slack
9 5 (13.16%) JIRA Agile
9 5 (13.16%) Analytical Skills
9 5 (13.16%) SDLC

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.16%) Confluence
2 2 (5.26%) Drupal
2 2 (5.26%) SharePoint
3 1 (2.63%) Elasticsearch
Applications
1 3 (7.89%) Microsoft Excel
2 2 (5.26%) Microsoft Office
2 2 (5.26%) Microsoft PowerPoint
3 1 (2.63%) MS Visio
Business Applications
1 2 (5.26%) Oracle EBS
Cloud Services
1 5 (13.16%) Slack
2 2 (5.26%) Google Drive
Communications & Networking
1 4 (10.53%) SMS
2 3 (7.89%) Firewall
3 2 (5.26%) F5 BIG-IP LTM
3 2 (5.26%) LAN
3 2 (5.26%) WAN
4 1 (2.63%) BIG-IP
4 1 (2.63%) Cisco ASA
4 1 (2.63%) Cisco Wireless
4 1 (2.63%) DHCP
4 1 (2.63%) DNS
4 1 (2.63%) F5 BIG-IP GTM
4 1 (2.63%) Internet
4 1 (2.63%) Network Security
4 1 (2.63%) Software-Defined Networking
4 1 (2.63%) VPN
4 1 (2.63%) Wireless
Database & Business Intelligence
1 5 (13.16%) SQL Server
2 3 (7.89%) MongoDB
2 3 (7.89%) Oracle Database
2 3 (7.89%) RDBMS
2 3 (7.89%) Relational Database
2 3 (7.89%) SQLPlus
3 2 (5.26%) GIS
3 2 (5.26%) SQL Server 2005
3 2 (5.26%) SQL Server Integration Services
4 1 (2.63%) Big Data
4 1 (2.63%) MySQL
4 1 (2.63%) NoSQL
Development Applications
1 10 (26.32%) JIRA
2 5 (13.16%) JIRA Agile
3 4 (10.53%) Burp Suite
3 4 (10.53%) Git (software)
3 4 (10.53%) HP UFT
3 4 (10.53%) Jenkins
3 4 (10.53%) JMeter
3 4 (10.53%) LoadRunner
4 3 (7.89%) SQL Server Management Studio (SSMS)
4 3 (7.89%) Toad
General
1 6 (15.79%) Finance
2 1 (2.63%) Banking
Job Titles
1 6 (15.79%) Senior Test Engineer
1 6 (15.79%) Test Engineer
2 5 (13.16%) Analyst
2 5 (13.16%) Coordinator
2 5 (13.16%) JIRA Engineer
2 5 (13.16%) Service Delivery Coordinator
2 5 (13.16%) Service Manager
3 3 (7.89%) 2nd/3rd Line Support
3 3 (7.89%) 3rd Line Support
3 3 (7.89%) Delivery Manager
3 3 (7.89%) Head of IT
3 3 (7.89%) IT Manager
4 2 (5.26%) Consultant
4 2 (5.26%) Head of Operations
4 2 (5.26%) IT Services Manager
4 2 (5.26%) IT Support Analyst
4 2 (5.26%) ITIL Manager
4 2 (5.26%) Senior DBA
4 2 (5.26%) Senior IT Manager
4 2 (5.26%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 4 (10.53%) REST
2 1 (2.63%) Elastic Stack
Miscellaneous
1 5 (13.16%) Analytical Skills
2 3 (7.89%) Management Information System
3 2 (5.26%) Clustering
3 2 (5.26%) Smartphone
3 2 (5.26%) User Experience
4 1 (2.63%) Embedded Systems
Operating Systems
1 6 (15.79%) Windows
2 3 (7.89%) Unix
3 2 (5.26%) Android
3 2 (5.26%) Apple iOS
4 1 (2.63%) Windows 7
4 1 (2.63%) Windows XP
Processes & Methodologies
1 28 (73.68%) ITIL
2 14 (36.84%) Service Delivery
3 13 (34.21%) ITSM
4 9 (23.68%) Agile Software Development
5 8 (21.05%) SFIA
6 7 (18.42%) BDD
6 7 (18.42%) Continuous Integration
6 7 (18.42%) DevOps
6 7 (18.42%) Risk Management
6 7 (18.42%) Test Management
6 7 (18.42%) Web Operations
7 6 (15.79%) Incident Management
8 5 (13.16%) Open Source
8 5 (13.16%) Project Management
8 5 (13.16%) SDLC
9 4 (10.53%) Coaching
9 4 (10.53%) Mentoring
9 4 (10.53%) Microservices
9 4 (10.53%) OWASP
9 4 (10.53%) Waterfall
Programming Languages
1 6 (15.79%) SQL
2 3 (7.89%) Shell Script
3 2 (5.26%) T-SQL
Qualifications
1 5 (13.16%) SC Cleared
1 5 (13.16%) Security Cleared
2 3 (7.89%) ISEB
3 2 (5.26%) CTC Cleared
4 1 (2.63%) CCDP
4 1 (2.63%) CCIE
4 1 (2.63%) CCIE Security
4 1 (2.63%) CCIP
4 1 (2.63%) CCNP
4 1 (2.63%) CCSA
4 1 (2.63%) CCSE
4 1 (2.63%) Cisco Certification
4 1 (2.63%) ITIL Certification
4 1 (2.63%) JNCIA
4 1 (2.63%) JNCIE
4 1 (2.63%) JNCIS
Quality Assurance & Compliance
1 7 (18.42%) SLA
2 5 (13.16%) QA
3 4 (10.53%) WCAG
4 1 (2.63%) PMO
System Software
1 3 (7.89%) Active Directory
2 1 (2.63%) VMware Infrastructure
2 1 (2.63%) VMware NSX
Systems Management
1 4 (10.53%) Nessus
2 2 (5.26%) Failover Clustering
3 1 (2.63%) FortiGate
Vendors
1 6 (15.79%) Microsoft
1 6 (15.79%) Oracle
2 3 (7.89%) HP
3 2 (5.26%) CheckPoint
3 2 (5.26%) Cisco
3 2 (5.26%) F5
3 2 (5.26%) Google
3 2 (5.26%) Juniper
3 2 (5.26%) TippingPoint
4 1 (2.63%) Aruba
4 1 (2.63%) Cadence
4 1 (2.63%) ClickSoftware Technologies
4 1 (2.63%) Crossbeam
4 1 (2.63%) Fortinet
4 1 (2.63%) McAfee
4 1 (2.63%) Riverbed
4 1 (2.63%) Salesforce.com
4 1 (2.63%) ServiceNow
4 1 (2.63%) ThinPrint
4 1 (2.63%) VMware