The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / North East
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 45 44 42
Rank change year-on-year -1 -2  
Contract jobs citing Service Management 40 33 20
As % of all contract IT jobs advertised in the North East 5.50% 3.78% 3.04%
As % of the Processes & Methodologies category 6.29% 4.45% 4.12%
Number of daily rates quoted 30 25 15
Median daily rate £388 £315 £335
Median daily rate % change year-on-year +23.01% -5.82%  
90% offered a daily rate of more than £322 £115 £300
10% offered a daily rate of more than £521 £563 £441
UK excluding London median daily rate £403 £399 £355
% change year-on-year +0.93% +12.39%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £15.90 £14.00 £13.35
% change year-on-year +13.57% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North East
Contract job vacancies with a requirement for process and methodology skills 636 741 486
As % of all contract IT job vacancies advertised in the North East 87.48% 84.98% 73.97%
Number of daily rates quoted 431 505 264
Median daily rate £388 £400 £375
Median daily rate % change year-on-year -3.12% +6.66%  
90% offered a daily rate of more than £300 £280 £275
10% offered a daily rate of more than £515 £550 £518
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 14 11 21
Median hourly rate £27.50 £18.00 £13.00
Median hourly rate % change year-on-year +52.77% +38.46%  
90% offered a hourly rate of more than £9.79 £12.97 £11.00
10% offered a hourly rate of more than £42.90 £30.00 £28.30
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Service Management
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the North East

Service Management
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North East.

Contractor daily rate trend for Service Management in the North East

Service Management
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Management in the North East over the 3 months to 27 March 2017.

Contractor daily rate histogram for Service Management in the North East

Service Management
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in the North East.

Contractor hourly rate trend for Service Management in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -5 35 £388 +31.35% 6
Durham - 5 £300 -
Service Management
England

Service Management
Top 30 Co-occurring IT Skills in the North East

For the 6 months to 27 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 93 (80.17%) ITIL
2 72 (62.07%) ITSM
3 43 (37.07%) Windows
4 42 (36.21%) Unix
5 41 (35.34%) Microsoft
6 40 (34.48%) Change Management
6 40 (34.48%) Data Management
7 38 (32.76%) Linux
8 37 (31.90%) AIX
8 37 (31.90%) MS Excel
9 35 (30.17%) SLA
9 35 (30.17%) MS PowerPoint
9 35 (30.17%) Open Source
9 35 (30.17%) SaaS
9 35 (30.17%) PaaS
9 35 (30.17%) IaaS
9 35 (30.17%) Analytical Skills
10 34 (29.31%) WebSphere
10 34 (29.31%) Windows XP
11 33 (28.45%) Windows 2000
12 32 (27.59%) DevOps
13 29 (25.00%) Security Cleared
13 29 (25.00%) PRINCE2
14 27 (23.28%) Agile Software Development
15 26 (22.41%) Problem Management
16 21 (18.10%) Firewall
17 20 (17.24%) Cisco
17 20 (17.24%) HP
17 20 (17.24%) Continuous Improvement
18 19 (16.38%) F5

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (29.31%) WebSphere
2 5 (4.31%) SAS
2 5 (4.31%) Tuxedo
2 5 (4.31%) WebLogic
3 3 (2.59%) Oracle Application Server
4 2 (1.72%) Apache
4 2 (1.72%) Exchange Server 2010
4 2 (1.72%) IIS
4 2 (1.72%) Jetty
4 2 (1.72%) Mongrel
4 2 (1.72%) MS Exchange
4 2 (1.72%) nginx
4 2 (1.72%) Oracle HTTP Server
4 2 (1.72%) Tomcat
Applications
1 37 (31.90%) MS Excel
2 35 (30.17%) MS PowerPoint
3 7 (6.03%) MS Office
4 3 (2.59%) MS Project
Business Applications
1 3 (2.59%) Oracle EBS
Cloud Services
1 35 (30.17%) IaaS
1 35 (30.17%) PaaS
1 35 (30.17%) SaaS
2 2 (1.72%) Amazon AWS
2 2 (1.72%) Amazon EC2
2 2 (1.72%) Google App Engine
2 2 (1.72%) Google Cloud Platform
Communications & Networking
1 21 (18.10%) Firewall
2 19 (16.38%) WAN
2 19 (16.38%) Wireless
3 18 (15.52%) LAN
4 12 (10.34%) BIG-IP
5 5 (4.31%) OpenScape
6 3 (2.59%) DHCP
6 3 (2.59%) LDAP
7 2 (1.72%) DNS
7 2 (1.72%) FTP
7 2 (1.72%) HTTP
7 2 (1.72%) IPsec
7 2 (1.72%) SSL
7 2 (1.72%) TCP/IP
7 2 (1.72%) VPN
7 2 (1.72%) Wi-Fi
Database & Business Intelligence
1 6 (5.17%) Oracle Reports
2 4 (3.45%) Oracle Database
2 4 (3.45%) SQL Server
3 3 (2.59%) MongoDB
3 3 (2.59%) Oracle Database 12c
3 3 (2.59%) SAS Enterprise Guide
3 3 (2.59%) SAS Enterprise Miner
4 2 (1.72%) DB2
4 2 (1.72%) Ingres
Development Applications
1 2 (1.72%) Jenkins
1 2 (1.72%) Travis CI
General
1 13 (11.21%) Telecoms
2 10 (8.62%) Finance
3 5 (4.31%) Billing
4 2 (1.72%) Legal
5 1 (0.86%) Banking
Job Titles
1 28 (24.14%) Operations Engineer
2 24 (20.69%) Senior Operations Engineer
3 23 (19.83%) Analyst
4 20 (17.24%) Support Analyst
5 16 (13.79%) Network Engineer
6 14 (12.07%) Operations Analyst
7 13 (11.21%) Operational Support Analyst
7 13 (11.21%) Operations Support Analyst
8 11 (9.48%) Architect
9 10 (8.62%) Service Manager
10 9 (7.76%) Enterprise Architect
11 5 (4.31%) DBA
11 5 (4.31%) IT Manager
11 5 (4.31%) IT Services Manager
11 5 (4.31%) Project Analyst
11 5 (4.31%) Project Support Analyst
11 5 (4.31%) Telecoms Engineer
12 4 (3.45%) Administrator
12 4 (3.45%) Delivery Manager
12 4 (3.45%) Linux Support
Libraries, Frameworks & Software Standards
1 3 (2.59%) Oracle GoldenGate
2 2 (1.72%) .NET
2 2 (1.72%) J2EE
2 2 (1.72%) Servlets
Miscellaneous
1 35 (30.17%) Analytical Skills
2 12 (10.34%) Tandem
3 8 (6.90%) Computer Science
3 8 (6.90%) Management Information System
4 3 (2.59%) IVR
5 2 (1.72%) Data Centre
5 2 (1.72%) NHS
Operating Systems
1 43 (37.07%) Windows
2 42 (36.21%) Unix
3 38 (32.76%) Linux
4 37 (31.90%) AIX
5 34 (29.31%) Windows XP
6 33 (28.45%) Windows 2000
7 8 (6.90%) VME
8 2 (1.72%) Windows 7
8 2 (1.72%) Windows Server
Processes & Methodologies
1 93 (80.17%) ITIL
2 72 (62.07%) ITSM
3 40 (34.48%) Change Management
3 40 (34.48%) Data Management
4 35 (30.17%) Open Source
5 32 (27.59%) DevOps
6 29 (25.00%) PRINCE2
7 27 (23.28%) Agile Software Development
8 26 (22.41%) Problem Management
9 20 (17.24%) Continuous Improvement
10 19 (16.38%) Release Management
11 15 (12.93%) Data Analysis
12 14 (12.07%) Operational Acceptance Testing
13 13 (11.21%) Network Design
14 12 (10.34%) ITIL V3
15 11 (9.48%) Disaster Recovery
15 11 (9.48%) Service Delivery
16 9 (7.76%) BCP
17 8 (6.90%) Enterprise Architecture
18 7 (6.03%) Project Management
Programming Languages
1 8 (6.90%) COBOL
2 5 (4.31%) SQL
3 2 (1.72%) Java
4 1 (0.86%) JavaScript
Qualifications
1 29 (25.00%) Security Cleared
2 19 (16.38%) CCNP
2 19 (16.38%) Cisco Certification
2 19 (16.38%) JNCIA
3 18 (15.52%) CCDP
3 18 (15.52%) CCIE
3 18 (15.52%) CCIP
3 18 (15.52%) CCSA
3 18 (15.52%) CCSE
3 18 (15.52%) JNCIE
3 18 (15.52%) SC Cleared
4 12 (10.34%) HP ASE
4 12 (10.34%) HP MASE
5 11 (9.48%) Degree
6 7 (6.03%) BPSS Clearance
7 3 (2.59%) Microsoft Certification
8 2 (1.72%) MCSA
9 1 (0.86%) A+ Certification
9 1 (0.86%) MCP
9 1 (0.86%) PMP
Quality Assurance & Compliance
1 35 (30.17%) SLA
2 6 (5.17%) Disclosure Scotland
3 3 (2.59%) PMO
4 1 (0.86%) COBIT
4 1 (0.86%) PMBOK
4 1 (0.86%) QA
System Software
1 4 (3.45%) VMware Infrastructure
2 3 (2.59%) Oracle Clusterware
3 2 (1.72%) Active Directory
3 2 (1.72%) Xen
Systems Management
1 19 (16.38%) FortiGate
2 3 (2.59%) Data Guard
2 3 (2.59%) Oracle RMAN
3 2 (1.72%) Puppet
Vendors
1 41 (35.34%) Microsoft
2 20 (17.24%) Cisco
2 20 (17.24%) HP
3 19 (16.38%) CheckPoint
3 19 (16.38%) F5
3 19 (16.38%) Fortinet
3 19 (16.38%) Juniper
3 19 (16.38%) Riverbed
4 14 (12.07%) Oracle
5 12 (10.34%) Aruba
6 5 (4.31%) Cadence
6 5 (4.31%) Informatica
6 5 (4.31%) ServiceNow
6 5 (4.31%) Siemens
7 4 (3.45%) VMware
8 2 (1.72%) Capita
8 2 (1.72%) EMC
8 2 (1.72%) Google
9 1 (0.86%) Dell
Newcastle Upon Tyne, Tyne and Wear
Michael Bailey Associates
Rate: competitive
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Rate: £600 - £700 per day
Posted: 3 days ago