Service Management Contract Job Trends in the North East

Service Management
England > North East

The table below provides summary statistics and contractor rates for jobs advertised in the North East requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 36 34 25
Rank change year-on-year -2 -9 +34
Contract jobs citing Service Management 17 11 8
As % of all contract jobs in the North East 4.04% 3.59% 2.91%
As % of the Processes & Methodologies category 4.62% 3.90% 3.45%
Number of daily rates quoted 9 6 5
10th Percentile £178 £181 -
25th Percentile £260 £280 £188
Median daily rate (50th Percentile) £280 £596 £475
Median % change year-on-year -53.04% +25.53% +39.71%
75th Percentile £550 £644 £500
90th Percentile - £650 £629
England median daily rate £500 £525 £545
% change year-on-year -4.76% -3.67% +11.79%
Number of hourly rates quoted 1 0 2
Median hourly rate £74.26 - £15.46
England median hourly rate £29.60 £30.00 £20.50
% change year-on-year -1.33% +46.34% -20.57%

All Process & Methodology Skills
North East

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North East.

Contract vacancies with a requirement for process or methodology skills 368 282 232
As % of all contract IT jobs advertised in the North East 87.41% 92.16% 84.36%
Number of daily rates quoted 248 137 148
10th Percentile £174 £320 £224
25th Percentile £363 £400 £400
Median daily rate (50th Percentile) £450 £500 £450
Median % change year-on-year -10.00% +11.11% -18.18%
75th Percentile £525 £610 £575
90th Percentile £583 £727 £633
England median daily rate £500 £525 £538
% change year-on-year -4.76% -2.33% -2.27%
Number of hourly rates quoted 18 25 18
10th Percentile £15.29 £14.13 £11.79
25th Percentile £17.88 £15.25 £15.47
Median hourly rate £48.00 £18.50 £20.77
Median % change year-on-year +159.46% -10.93% -41.90%
75th Percentile £54.69 £46.18 £48.11
90th Percentile £60.00 - £68.75
England median hourly rate £25.15 £34.00 £42.50
% change year-on-year -26.03% -20.00% +21.43%

Service Management
Job Vacancy Trend in the North East

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the North East.

Service Management job vacancy trend in the North East

Service Management
Daily Rate Trend in the North East

Contractor daily rate distribution trend for jobs in the North East citing Service Management.

Contractor daily rate distribution trend for jobs in the North East citing Service Management

Service Management
Daily Rate Histogram in the North East

Daily rate distribution for jobs citing Service Management in the North East over the 6 months to 13 January 2026.

Daily rate histogram for Service Management in the North East

Service Management
Hourly Rate Trend in the North East

Contractor hourly rate distribution trend for jobs in the North East citing Service Management.

Contractor hourly rate distribution trend for jobs in the North East citing Service Management

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear -11 13 £260 -56.39% 3
Northumberland - 4 £550 - 1
Service Management
England

Service Management
Co-Occurring Skills & Capabilities in the North East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (47.06%) Microsoft Exchange
2 4 (23.53%) SharePoint
Cloud Services
1 8 (47.06%) Microsoft 365
2 6 (35.29%) Azure
2 6 (35.29%) OneDrive
3 2 (11.76%) AWS
3 2 (11.76%) Entra ID
Communications & Networking
1 2 (11.76%) BGP
1 2 (11.76%) Firewall
1 2 (11.76%) Software-Defined Networking
1 2 (11.76%) VLAN
1 2 (11.76%) WebEx
2 1 (5.88%) Network Security
General
1 7 (41.18%) Finance
1 7 (41.18%) Social Skills
2 4 (23.53%) Analytical Skills
3 3 (17.65%) Legal
4 1 (5.88%) Public Sector
Job Titles
1 6 (35.29%) Desktop Specialist
1 6 (35.29%) Desktop Support
1 6 (35.29%) Desktop Support Specialist
1 6 (35.29%) Support Specialist
2 3 (17.65%) Lead
2 3 (17.65%) Platform Engineer
3 2 (11.76%) Support Technician
4 1 (5.88%) 2nd Line Support
4 1 (5.88%) 2nd Line Support Technician
4 1 (5.88%) IT Manager
4 1 (5.88%) IT Services Manager
4 1 (5.88%) IT Support
4 1 (5.88%) IT Support Technician
4 1 (5.88%) IT Technician
4 1 (5.88%) Network Engineer
4 1 (5.88%) Service Desk Technician
4 1 (5.88%) Service Manager
4 1 (5.88%) Software Engineer
4 1 (5.88%) Support Manager
4 1 (5.88%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (11.76%) XMPP
Miscellaneous
1 4 (23.53%) Product Ownership
2 2 (11.76%) Data Centre
3 1 (5.88%) Analytical Mindset
3 1 (5.88%) Onboarding
Operating Systems
1 11 (64.71%) Windows
2 6 (35.29%) Windows 10
3 3 (17.65%) Linux
3 3 (17.65%) Red Hat Enterprise Linux
3 3 (17.65%) Windows Server
Processes & Methodologies
1 8 (47.06%) ITSM
1 8 (47.06%) Mobile Device Management
2 6 (35.29%) Inventory Management
2 6 (35.29%) Patch Management
3 4 (23.53%) Continuous Improvement
3 4 (23.53%) Incident Management
3 4 (23.53%) Problem-Solving
4 3 (17.65%) Acceptance Criteria
4 3 (17.65%) Change Control
4 3 (17.65%) Customer Service
4 3 (17.65%) ITIL
4 3 (17.65%) Knowledge Management
4 3 (17.65%) People Management
4 3 (17.65%) Platform Engineering
4 3 (17.65%) Product Requirements
4 3 (17.65%) User Stories
5 2 (11.76%) Containerisation
5 2 (11.76%) Cybersecurity
5 2 (11.76%) Performance Monitoring
5 2 (11.76%) Project Delivery
Programming Languages
1 10 (58.82%) PowerShell
2 4 (23.53%) Bash
3 3 (17.65%) Perl
3 3 (17.65%) Python
Qualifications
1 5 (29.41%) SC Cleared
1 5 (29.41%) Security Cleared
2 2 (11.76%) CCDP
2 2 (11.76%) CCNA
2 2 (11.76%) CCNP
2 2 (11.76%) Cisco Certification
2 2 (11.76%) Degree
2 2 (11.76%) ITIL Certification
Quality Assurance & Compliance
1 2 (11.76%) ISO/IEC 27001
1 2 (11.76%) SLA
System Software
1 8 (47.06%) Active Directory
2 6 (35.29%) Virtual Desktop
3 1 (5.88%) Docker
Systems Management
1 2 (11.76%) Active Directory Federation Services
2 1 (5.88%) FortiGate
2 1 (5.88%) Kubernetes
Vendors
1 5 (29.41%) Microsoft
2 4 (23.53%) Citrix
3 3 (17.65%) Cisco
3 3 (17.65%) Red Hat
4 2 (11.76%) VMware
5 1 (5.88%) Palo Alto