Period
to 17 December 2018

The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > North East
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 42 55 63
Rank change year-on-year +13 +8 -23
Contract jobs citing Service Management 73 44 113
As % of all contract IT jobs advertised in the North East 5.51% 3.62% 4.42%
As % of the Processes & Methodologies category 6.19% 4.23% 5.06%
Number of daily rates quoted 54 24 81
North East median daily rate £388 £475 £335
Median daily rate % change year-on-year -18.42% +41.79% -14.10%
10th Percentile £307 £384 £213
90th Percentile £553 £588 £575
England median daily rate £425 £425 £431
% change year-on-year - -1.39% +3.61%
Number of hourly rates quoted 0 5 3
North East median hourly rate - £17.50 £11.11
Median hourly rate % change year-on-year - +57.59% -58.87%
England median hourly rate £17.43 £16.16 £14.50
% change year-on-year +7.83% +11.45% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process or methodology skills.

All Process and Methodology Skills
North East
Contract vacancies with a requirement for process or methodology skills 1,179 1,040 2,231
As % of all contract IT jobs advertised in the North East 88.91% 85.53% 87.25%
Number of daily rates quoted 788 702 1,536
North East median daily rate £409 £375 £360
Median daily rate % change year-on-year +9.00% +4.17% -11.11%
10th Percentile £268 £244 £238
90th Percentile £575 £550 £525
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 45 38 97
North East median hourly rate £14.00 £20.25 £26.50
Median hourly rate % change year-on-year -30.86% -23.58% +55.88%
10th Percentile £10.38 £9.78 £11.05
90th Percentile £45.15 £50.00 £36.00
England median hourly rate £22.10 £25.00 £23.10
% change year-on-year -11.61% +8.25% +4.98%

Service Management
Job Vacancy Trend in the North East

Job postings citing Service Management as a percentage of all IT jobs advertised in the North East.

Job vacancy trend for Service Management in the North East

Service Management
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North East.

Contractor daily rate trend for Service Management in the North East

Service Management
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Management in the North East over the 6 months to 17 December 2018.

Contractor daily rate histogram for Service Management in the North East

Service Management
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North East.

Contractor hourly rate trend for Service Management in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +23 64 £395 -16.84% 8
Durham -11 3 £388 -
Service Management
England

For the 6 months to 17 December 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North East region with a requirement for Service Management.

1 56 (76.71%) ITIL
2 38 (52.05%) Security Cleared
3 30 (41.10%) SC Cleared
4 23 (31.51%) Service Delivery
5 21 (28.77%) Incident Management
6 18 (24.66%) Decision-Making
7 17 (23.29%) HP
8 15 (20.55%) ITIL V3
9 14 (19.18%) WAN
9 14 (19.18%) Firewall
10 13 (17.81%) LAN
10 13 (17.81%) Self-Motivation
11 12 (16.44%) Cisco
11 12 (16.44%) Microsoft Office
11 12 (16.44%) Linux
11 12 (16.44%) Microsoft Excel
11 12 (16.44%) Agile Software Development
11 12 (16.44%) Business Analysis
12 11 (15.07%) Microsoft
12 11 (15.07%) Problem-Solving
13 10 (13.70%) EMC
13 10 (13.70%) Active Directory
13 10 (13.70%) Management Information System
13 10 (13.70%) Problem Management
13 10 (13.70%) 3PAR
13 10 (13.70%) F5
14 9 (12.33%) Performance Monitoring
14 9 (12.33%) Statistics
14 9 (12.33%) Network Security
14 9 (12.33%) Disaster Recovery

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (10.96%) MS Exchange
2 5 (6.85%) SharePoint
2 5 (6.85%) TPMS
3 1 (1.37%) Skype for Business
Applications
1 12 (16.44%) Microsoft Excel
1 12 (16.44%) Microsoft Office
2 7 (9.59%) MS Visio
3 5 (6.85%) Microsoft PowerPoint
Cloud Services
1 5 (6.85%) SaaS
2 4 (5.48%) PaaS
3 3 (4.11%) IaaS
4 1 (1.37%) Cloud Computing
4 1 (1.37%) Office 365
Communications & Networking
1 14 (19.18%) Firewall
1 14 (19.18%) WAN
2 13 (17.81%) LAN
3 9 (12.33%) Network Security
4 8 (10.96%) Cisco IOS
4 8 (10.96%) F5 BIG-IP GTM
4 8 (10.96%) F5 BIG-IP LTM
5 2 (2.74%) Unified Communications
5 2 (2.74%) Wi-Fi
6 1 (1.37%) DHCP
6 1 (1.37%) DNS
6 1 (1.37%) Ethernet
6 1 (1.37%) FTP
6 1 (1.37%) IP Telephony
6 1 (1.37%) NAS
6 1 (1.37%) SAN
6 1 (1.37%) Skype
6 1 (1.37%) TCP/IP
6 1 (1.37%) VPN
6 1 (1.37%) Wireless
Database & Business Intelligence
1 3 (4.11%) Data Warehouse
1 3 (4.11%) SQL Server
2 1 (1.37%) DB2
Development Applications
1 7 (9.59%) Artifactory
1 7 (9.59%) GitLab
General
1 7 (9.59%) Finance
2 3 (4.11%) Telecoms
3 2 (2.74%) Banking
3 2 (2.74%) Multimedia
Job Titles
1 13 (17.81%) Analyst
2 11 (15.07%) Service Manager
3 10 (13.70%) Administrator
4 9 (12.33%) Network Engineer
4 9 (12.33%) Support Analyst
5 8 (10.96%) Linux Administrator
6 7 (9.59%) Network Support
7 6 (8.22%) Applications Support
7 6 (8.22%) Architect
7 6 (8.22%) Incident Manager
7 6 (8.22%) Major Incident Manager
7 6 (8.22%) Server Administrator
8 5 (6.85%) Applications Support Analyst
8 5 (6.85%) Network Support Engineer
8 5 (6.85%) Service Transition Manager
8 5 (6.85%) Support Engineer
8 5 (6.85%) Transition Manager
9 4 (5.48%) Infrastructure Engineer
9 4 (5.48%) Infrastructure Support
9 4 (5.48%) Senior Manager
Libraries, Frameworks & Software Standards
1 3 (4.11%) Web Services
2 1 (1.37%) .NET
2 1 (1.37%) Middleware
2 1 (1.37%) Velocity
Miscellaneous
1 13 (17.81%) Self-Motivation
2 10 (13.70%) Management Information System
3 3 (4.11%) Analytical Skills
3 3 (4.11%) CMDB
3 3 (4.11%) User Experience
3 3 (4.11%) Virtual Team
4 2 (2.74%) Clustering
4 2 (2.74%) Data Centre
4 2 (2.74%) Data Structures
5 1 (1.37%) Distributed Denial-of-Service
5 1 (1.37%) EMC VMAX
5 1 (1.37%) Replication
5 1 (1.37%) Social Media
5 1 (1.37%) Video Conferencing
Operating Systems
1 12 (16.44%) Linux
2 7 (9.59%) Red Hat Enterprise Linux
3 6 (8.22%) VME
3 6 (8.22%) Windows
4 3 (4.11%) Windows Server
4 3 (4.11%) Windows Server 2003
4 3 (4.11%) Windows Server 2008
4 3 (4.11%) Windows Server 2012
5 1 (1.37%) AIX
5 1 (1.37%) Data ONTAP
5 1 (1.37%) HPUX
5 1 (1.37%) MVS
5 1 (1.37%) Solaris
5 1 (1.37%) zOS
Processes & Methodologies
1 56 (76.71%) ITIL
2 23 (31.51%) Service Delivery
3 21 (28.77%) Incident Management
4 18 (24.66%) Decision-Making
5 15 (20.55%) ITIL V3
6 12 (16.44%) Agile Software Development
6 12 (16.44%) Business Analysis
7 11 (15.07%) Problem-Solving
8 10 (13.70%) Problem Management
9 9 (12.33%) Disaster Recovery
9 9 (12.33%) ITSM
9 9 (12.33%) Performance Monitoring
9 9 (12.33%) Service Design
9 9 (12.33%) Statistics
10 8 (10.96%) Continuous Improvement
10 8 (10.96%) Network Load Balancing
10 8 (10.96%) Performance Tuning
10 8 (10.96%) Proactive Management
10 8 (10.96%) Process Improvement
10 8 (10.96%) Security Hardening
Programming Languages
1 8 (10.96%) Shell Script
2 3 (4.11%) SQL
3 1 (1.37%) C
Qualifications
1 38 (52.05%) Security Cleared
2 30 (41.10%) SC Cleared
3 7 (9.59%) Degree
4 3 (4.11%) Master's Degree
5 2 (2.74%) CCNP
5 2 (2.74%) Cisco Certification
5 2 (2.74%) ITIL Certification
6 1 (1.37%) APMG
6 1 (1.37%) CCDP
6 1 (1.37%) CCIE
6 1 (1.37%) CCNA
6 1 (1.37%) Chartered Engineer
6 1 (1.37%) CISM
6 1 (1.37%) CISSP
6 1 (1.37%) DV Cleared
6 1 (1.37%) ITIL Foundation Certificate
6 1 (1.37%) PRINCE2 Certification
6 1 (1.37%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (9.59%) QA
2 4 (5.48%) JSP 440
3 3 (4.11%) ISO/IEC 20000
4 2 (2.74%) SLA
5 1 (1.37%) Data Quality
5 1 (1.37%) GDPR
5 1 (1.37%) PMO
System Software
1 10 (13.70%) Active Directory
2 8 (10.96%) Oracle RAC
2 8 (10.96%) VMware Infrastructure
2 8 (10.96%) XenApp
2 8 (10.96%) XenDesktop
3 7 (9.59%) VMware ESXi
4 1 (1.37%) Virtual Servers
Systems Management
1 9 (12.33%) Tivoli Storage Manager
2 8 (10.96%) SCCM
2 8 (10.96%) SCOM
2 8 (10.96%) vCenter Server
3 7 (9.59%) Puppet
3 7 (9.59%) vMotion
4 3 (4.11%) Microsoft Clustering
5 1 (1.37%) HP SIM
5 1 (1.37%) Nagios
5 1 (1.37%) SnapMirror
5 1 (1.37%) SnapVault
5 1 (1.37%) ZABBIX
Vendors
1 17 (23.29%) HP
2 12 (16.44%) Cisco
3 11 (15.07%) Microsoft
4 10 (13.70%) 3PAR
4 10 (13.70%) EMC
4 10 (13.70%) F5
5 9 (12.33%) BMC
5 9 (12.33%) CheckPoint
5 9 (12.33%) Juniper
5 9 (12.33%) McAfee
5 9 (12.33%) Oracle
6 8 (10.96%) VMware
7 7 (9.59%) Red Hat
8 6 (8.22%) ServiceNow
9 5 (6.85%) Remedy
10 2 (2.74%) BT
10 2 (2.74%) Citrix
11 1 (1.37%) Meraki
11 1 (1.37%) NetApp