The following table provides summary statistics for contract job vacancies advertised in the North East with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / North East
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 25 82 31
Rank change year-on-year +57 -51  
Contract jobs citing Service Management 33 48 42
As % of all contract IT jobs advertised in the North East 5.80% 2.94% 5.12%
As % of the Processes & Methodologies category 6.78% 3.42% 6.41%
Number of daily rates quoted 17 34 26
Median daily rate £550 £300 £253
Median daily rate % change year-on-year +83.33% +18.81%  
90% offered a daily rate of more than £334 £203 £120
10% offered a daily rate of more than £650 £474 £451
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 9 0 0
Median hourly rate £17.50 - -
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North East with a requirement for process and methodology skills.

Contract Process & Methodology Skills
North East
Contract job vacancies with a requirement for process and methodology skills 487 1405 655
As % of all contract IT job vacancies advertised in the North East 85.59% 86.20% 79.78%
Number of daily rates quoted 311 898 418
Median daily rate £375 £325 £400
Median daily rate % change year-on-year +15.38% -18.75%  
90% offered a daily rate of more than £275 £225 £250
10% offered a daily rate of more than £565 £510 £550
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 25 78 39
Median hourly rate £27.50 £28.00 £18.00
Median hourly rate % change year-on-year -1.78% +55.55%  
90% offered a hourly rate of more than £14.50 £22.80 £12.31
10% offered a hourly rate of more than £47.83 £36.00 £40.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in the North East

The job posting trend of jobs advertised in the North East citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the North East

Service Management
Contractor Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the North East.

Contractor daily rate trend for Service Management in the North East

Service Management
Contractor Daily Rate Histogram in the North East

The daily rate distribution of IT jobs citing Service Management in the North East over the 3 months to 27 June 2017.

Contractor daily rate histogram for Service Management in the North East

Service Management
Contractor Hourly Rate Trend in the North East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the North East.

Contractor hourly rate trend for Service Management in the North East

Service Management
Contractor Hourly Rate Histogram in the North East

The hourly rate distribution of IT jobs citing Service Management in the North East over the 3 months to 27 June 2017.

Contractor hourly rate histogram for Service Management in the North East

Service Management
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North East region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +57 27 £550 +89.65% 2
Northumberland - 4 - -
Durham -1 2 - -
Service Management
England

For the 6 months to 27 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for Service Management.

1 57 (78.08%) ITIL
2 42 (57.53%) ITSM
3 33 (45.21%) WAN
3 33 (45.21%) Security Cleared
4 32 (43.84%) LAN
5 25 (34.25%) Network Design
6 23 (31.51%) Cisco
7 22 (30.14%) Juniper
7 22 (30.14%) CheckPoint
7 22 (30.14%) F5
8 21 (28.77%) Riverbed
8 21 (28.77%) FortiGate
8 21 (28.77%) Wireless
8 21 (28.77%) Cisco Certification
8 21 (28.77%) CCNP
8 21 (28.77%) JNCIA
8 21 (28.77%) Fortinet
9 20 (27.40%) JNCIE
9 20 (27.40%) CCSA
9 20 (27.40%) CCSE
9 20 (27.40%) CCIP
9 20 (27.40%) CCDP
9 20 (27.40%) HP
9 20 (27.40%) Firewall
9 20 (27.40%) CCIE
10 17 (23.29%) SC Cleared
11 14 (19.18%) Degree
11 14 (19.18%) BIG-IP
12 13 (17.81%) Telecoms
12 13 (17.81%) Service Delivery

Service Management
Co-occurring IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.85%) Tuxedo
1 5 (6.85%) WebLogic
2 3 (4.11%) MS Exchange
2 3 (4.11%) SharePoint
Applications
1 4 (5.48%) Microsoft Excel
2 3 (4.11%) Microsoft Office
2 3 (4.11%) Microsoft PowerPoint
3 2 (2.74%) MS Visio
4 1 (1.37%) Microsoft Project
Cloud Services
1 2 (2.74%) Cloud Computing
Communications & Networking
1 33 (45.21%) WAN
2 32 (43.84%) LAN
3 21 (28.77%) Wireless
4 20 (27.40%) Firewall
5 14 (19.18%) BIG-IP
6 9 (12.33%) Wi-Fi
7 5 (6.85%) OpenScape
8 3 (4.11%) SMS
8 3 (4.11%) Software-Defined Networking
9 2 (2.74%) F5 BIG-IP LTM
9 2 (2.74%) Network Security
9 2 (2.74%) Unified Communications
10 1 (1.37%) Cisco ASA
10 1 (1.37%) Cisco Wireless
10 1 (1.37%) F5 BIG-IP GTM
Database & Business Intelligence
1 3 (4.11%) Oracle Reports
Development Applications
1 1 (1.37%) Cucumber
1 1 (1.37%) Git (software)
1 1 (1.37%) HP UFT
1 1 (1.37%) Jenkins
1 1 (1.37%) JIRA
1 1 (1.37%) Selenium
General
1 13 (17.81%) Telecoms
2 6 (8.22%) Finance
3 5 (6.85%) Billing
4 4 (5.48%) Military
Job Titles
1 18 (24.66%) Network Engineer
2 12 (16.44%) Architect
3 9 (12.33%) Infrastructure Architect
3 9 (12.33%) Service Manager
4 7 (9.59%) Operations Engineer
4 7 (9.59%) Senior Operations Engineer
5 5 (6.85%) Coordinator
5 5 (6.85%) IT Manager
5 5 (6.85%) IT Services Manager
5 5 (6.85%) Service Delivery Coordinator
5 5 (6.85%) Telecoms Engineer
6 3 (4.11%) Delivery Manager
6 3 (4.11%) Network Architect
6 3 (4.11%) Server Engineer
7 2 (2.74%) Business Manager
7 2 (2.74%) Security Engineer
7 2 (2.74%) Senior Network Engineer
7 2 (2.74%) Senior Network Security Engineer
7 2 (2.74%) Senior Security Engineer
7 2 (2.74%) Systems Administrator
Libraries, Frameworks & Software Standards
1 1 (1.37%) Ruby on Rails
Miscellaneous
1 8 (10.96%) Computer Science
2 5 (6.85%) Analytical Skills
3 3 (4.11%) IVR
3 3 (4.11%) NHS
4 1 (1.37%) Data Centre
Operating Systems
1 5 (6.85%) Unix
1 5 (6.85%) VME
2 4 (5.48%) Windows
2 4 (5.48%) Windows Server 2003
3 1 (1.37%) Windows Server
Processes & Methodologies
1 57 (78.08%) ITIL
2 42 (57.53%) ITSM
3 25 (34.25%) Network Design
4 13 (17.81%) Service Delivery
5 12 (16.44%) Change Management
6 11 (15.07%) Network Architecture
7 10 (13.70%) ITIL V3
8 9 (12.33%) Project Management
9 8 (10.96%) BCP
9 8 (10.96%) Data Management
9 8 (10.96%) TOGAF
10 7 (9.59%) Agile Software Development
10 7 (9.59%) Capacity Planning
10 7 (9.59%) Problem Management
11 6 (8.22%) Change Control
11 6 (8.22%) DevOps
11 6 (8.22%) PRINCE2
12 5 (6.85%) Migration
12 5 (6.85%) Risk Management
13 4 (5.48%) Stakeholder Management
Programming Languages
1 5 (6.85%) COBOL
2 1 (1.37%) Java
2 1 (1.37%) Perl
2 1 (1.37%) Ruby
2 1 (1.37%) VB
2 1 (1.37%) VBScript
Qualifications
1 33 (45.21%) Security Cleared
2 21 (28.77%) CCNP
2 21 (28.77%) Cisco Certification
2 21 (28.77%) JNCIA
3 20 (27.40%) CCDP
3 20 (27.40%) CCIE
3 20 (27.40%) CCIP
3 20 (27.40%) CCSA
3 20 (27.40%) CCSE
3 20 (27.40%) JNCIE
4 17 (23.29%) SC Cleared
5 14 (19.18%) Degree
6 13 (17.81%) HP ASE
6 13 (17.81%) HP MASE
7 9 (12.33%) DV Cleared
8 8 (10.96%) Computer Science Degree
9 5 (6.85%) BPSS Clearance
10 2 (2.74%) MCSE
10 2 (2.74%) Microsoft Certification
11 1 (1.37%) PMP
Quality Assurance & Compliance
1 9 (12.33%) SLA
2 2 (2.74%) QA
3 1 (1.37%) Disclosure Scotland
3 1 (1.37%) PMO
System Software
1 4 (5.48%) Active Directory
2 3 (4.11%) VMware ESXi
3 2 (2.74%) VMware Infrastructure
Systems Management
1 21 (28.77%) FortiGate
2 3 (4.11%) Netcool
2 3 (4.11%) OpenView Configuration Management
3 1 (1.37%) Cisco CUCM
Vendors
1 23 (31.51%) Cisco
2 22 (30.14%) CheckPoint
2 22 (30.14%) F5
2 22 (30.14%) Juniper
3 21 (28.77%) Fortinet
3 21 (28.77%) Riverbed
4 20 (27.40%) HP
5 10 (13.70%) Aruba
6 7 (9.59%) Microsoft
7 5 (6.85%) Informatica
7 5 (6.85%) Oracle
7 5 (6.85%) Siemens
8 4 (5.48%) TippingPoint
9 3 (4.11%) NetApp
10 2 (2.74%) Cadence
10 2 (2.74%) ServiceNow
10 2 (2.74%) VMware
11 1 (1.37%) Capita
11 1 (1.37%) Crossbeam
11 1 (1.37%) McAfee