The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / England
Rank 228 249 256
Rank change year-on-year +21 +7  
Contract jobs citing ITSM 439 464 398
As % of all contract IT jobs advertised in England 1.05% 0.95% 0.83%
As % of the Processes & Methodologies category 1.26% 1.15% 1.04%
Number of daily rates quoted 266 294 250
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £250 £226 £180
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £395 £394 £350
% change year-on-year +0.31% +12.50%  
Number of hourly rates quoted 20 17 15
Median hourly rate £13.92 £16.65 £18.70
Median hourly rate % change year-on-year -16.38% -10.96%  
90% offered a hourly rate of more than £8.82 £12.00 £11.36
10% offered a hourly rate of more than £27.50 £50.50 £25.65
UK excluding London median hourly rate £15.50 £13.00 £18.50
% change year-on-year +19.23% -29.72%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 34806 40518 38294
As % of all contract IT job vacancies advertised in England 83.27% 82.93% 80.08%
Number of daily rates quoted 23035 26911 24118
Median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.85% +2.94%  
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% -  
Number of hourly rates quoted 869 1000 1121
Median hourly rate £35.75 £37.50 £27.50
Median hourly rate % change year-on-year -4.66% +36.36%  
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £52.50 £55.00 £49.50
UK excluding London median hourly rate £36.00 £39.00 £30.00
% change year-on-year -7.69% +30.00%  

ITSM
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in England

ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in England.

Contractor daily rate trend for ITSM in England

ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITSM in England over the 3 months to 24 March 2017.

Contractor daily rate histogram for ITSM in England

ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in England.

Contractor hourly rate trend for ITSM in England

ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITSM in England over the 3 months to 24 March 2017.

Contractor hourly rate histogram for ITSM in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 206 £475 - 32
South East +29 98 £463 +10.51% 15
North East +12 37 £385 -9.72%
East of England 0 26 £300 -17.24% 5
East Midlands +9 23 £300 +53.84% 2
North West +26 19 £325 +8.33% 5
Yorkshire +13 12 £400 -7.24% 3
West Midlands -4 11 £523 +30.62% 3
South West -13 8 £453 +33.08% 7
ITSM
UK

ITSM
Top 30 Related IT Skills in England

For the 6 months to 24 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 678 (72.59%) ITIL
2 605 (64.78%) Service Management
3 285 (30.51%) ServiceNow
4 190 (20.34%) Windows
5 170 (18.20%) Microsoft
6 169 (18.09%) Security Cleared
7 165 (17.67%) Change Management
8 150 (16.06%) JavaScript
9 142 (15.20%) Agile Software Development
10 139 (14.88%) Finance
10 139 (14.88%) SC Cleared
11 136 (14.56%) Service Delivery
12 126 (13.49%) ITIL V3
13 125 (13.38%) MS Excel
14 113 (12.10%) Linux
14 113 (12.10%) HTML
15 112 (11.99%) CMDB
16 111 (11.88%) Analytical Skills
17 109 (11.67%) HP
18 101 (10.81%) Problem Management
19 99 (10.60%) SLA
20 98 (10.49%) SQL
20 98 (10.49%) XML
21 96 (10.28%) Project Management
22 95 (10.17%) Configuration Management
23 93 (9.96%) MS Office
24 91 (9.74%) Web Services
25 85 (9.10%) Unix
26 84 (8.99%) Workflow
27 83 (8.89%) CSS

ITSM
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (7.17%) CMS
2 47 (5.03%) WebSphere
3 30 (3.21%) SharePoint
4 16 (1.71%) Skype for Business
5 12 (1.28%) Confluence
5 12 (1.28%) IIS
6 11 (1.18%) MS Exchange
7 10 (1.07%) Blackberry Enterprise Server
8 9 (0.96%) BizTalk Server
9 8 (0.86%) Exchange Server 2010
10 7 (0.75%) SAS
10 7 (0.75%) WebSphere Application Server
11 6 (0.64%) LiveCycle
11 6 (0.64%) Tuxedo
11 6 (0.64%) WebLogic
12 4 (0.43%) Apache
12 4 (0.43%) Tomcat
13 3 (0.32%) IBM HTTP Server
13 3 (0.32%) Liferay
13 3 (0.32%) Oracle SOA Suite
Applications
1 125 (13.38%) MS Excel
2 93 (9.96%) MS Office
3 53 (5.67%) MS PowerPoint
4 9 (0.96%) MS Visio
5 3 (0.32%) InfoPath
6 2 (0.21%) MS Project
6 2 (0.21%) Photoshop
7 1 (0.11%) Spreadsheet
Business Applications
1 79 (8.46%) Remedy ITSM
2 9 (0.96%) Remedy AR System
3 6 (0.64%) Oracle Receivables
4 5 (0.54%) SAP Oil and Gas
5 3 (0.32%) Staffware
6 2 (0.21%) assyst
6 2 (0.21%) Dynamics CRM
6 2 (0.21%) SAP ERP
6 2 (0.21%) Teamcenter
7 1 (0.11%) MFGPRO
7 1 (0.11%) Oracle 11i
7 1 (0.11%) Oracle BPM
7 1 (0.11%) Oracle EBS
7 1 (0.11%) Oracle Procure-to-Pay
7 1 (0.11%) SAP Business One
7 1 (0.11%) SAP GTS
Cloud Services
1 76 (8.14%) SaaS
2 55 (5.89%) IaaS
3 50 (5.35%) PaaS
4 31 (3.32%) Microsoft Azure
5 27 (2.89%) Office 365
6 26 (2.78%) Amazon AWS
7 17 (1.82%) Cloud Computing
8 3 (0.32%) G Suite
8 3 (0.32%) OneDrive
9 2 (0.21%) Amazon EC2
9 2 (0.21%) Google App Engine
9 2 (0.21%) Google Cloud Platform
9 2 (0.21%) Google Drive
10 1 (0.11%) Mimecast
10 1 (0.11%) Yammer
Communications & Networking
1 66 (7.07%) Firewall
2 64 (6.85%) WAN
3 54 (5.78%) LAN
4 53 (5.67%) Wireless
5 36 (3.85%) DNS
6 31 (3.32%) LDAP
7 28 (3.00%) BIG-IP
8 24 (2.57%) VPN
9 23 (2.46%) DHCP
10 21 (2.25%) TCP/IP
11 19 (2.03%) SSL
12 13 (1.39%) VoIP
13 11 (1.18%) Cisco IOS
13 11 (1.18%) MPLS
14 10 (1.07%) Cisco ASA
15 9 (0.96%) Internet
15 9 (0.96%) SAN
16 6 (0.64%) BGP
16 6 (0.64%) Cisco Nexus
16 6 (0.64%) Skype
Database & Business Intelligence
1 49 (5.25%) SQL Server
2 17 (1.82%) Oracle Database
3 12 (1.28%) DB2
4 11 (1.18%) Data Warehouse
4 11 (1.18%) SQL Server 2012
5 6 (0.64%) MySQL
5 6 (0.64%) Oracle Database 11g
5 6 (0.64%) SQL Server 2008
6 5 (0.54%) Big Data
6 5 (0.54%) Enterprise Data Warehouse
6 5 (0.54%) FileMaker
6 5 (0.54%) Pentaho
6 5 (0.54%) Star Schema
7 4 (0.43%) Hadoop
8 3 (0.32%) MongoDB
8 3 (0.32%) Power BI
8 3 (0.32%) Relational Database
8 3 (0.32%) SAS Enterprise Guide
8 3 (0.32%) SAS Enterprise Miner
8 3 (0.32%) SQL Server 2005
Development Applications
1 20 (2.14%) JIRA
2 6 (0.64%) Bitbucket
2 6 (0.64%) Jenkins
3 5 (0.54%) Git (software)
4 4 (0.43%) Rational DOORS
4 4 (0.43%) SonarQube
4 4 (0.43%) Sonatype Nexus
4 4 (0.43%) Talend Open Studio
4 4 (0.43%) Team Foundation Server
5 3 (0.32%) Dreamweaver
5 3 (0.32%) MSI
6 2 (0.21%) TeamCity
6 2 (0.21%) Travis CI
7 1 (0.11%) JDeveloper
7 1 (0.11%) Selenium
General
1 139 (14.88%) Finance
2 59 (6.32%) Telecoms
3 41 (4.39%) Banking
4 34 (3.64%) Retail
5 33 (3.53%) Manufacturing
6 22 (2.36%) Pharmaceutical
7 17 (1.82%) Legal
8 12 (1.28%) Marketing
9 10 (1.07%) Law
10 9 (0.96%) Investment Banking
11 6 (0.64%) Billing
12 5 (0.54%) Electronics
13 4 (0.43%) Japanese Language
14 2 (0.21%) Advertising
14 2 (0.21%) Automotive
14 2 (0.21%) Front Office
14 2 (0.21%) Games
14 2 (0.21%) Military
15 1 (0.11%) Back Office
15 1 (0.11%) Financial Institution
Job Titles
1 232 (24.84%) Analyst
2 172 (18.42%) Developer
3 120 (12.85%) ServiceNow Developer
4 83 (8.89%) Service Analyst
5 74 (7.92%) Business Analyst
6 57 (6.10%) Architect
7 56 (6.00%) Consultant
8 53 (5.67%) Service Desk Analyst
8 53 (5.67%) Service Manager
9 43 (4.60%) Operations Engineer
10 37 (3.96%) Network Engineer
11 35 (3.75%) Senior Operations Engineer
12 31 (3.32%) Administrator
13 30 (3.21%) Project Manager
14 29 (3.10%) Support Analyst
15 25 (2.68%) IT Manager
16 22 (2.36%) ITSM Analyst
17 19 (2.03%) Support Engineer
18 18 (1.93%) Infrastructure Engineer
19 17 (1.82%) IT Analyst
Libraries, Frameworks & Software Standards
1 113 (12.10%) HTML
2 98 (10.49%) XML
3 91 (9.74%) Web Services
4 83 (8.89%) CSS
5 44 (4.71%) AngularJS
6 42 (4.50%) Ajax
7 29 (3.10%) REST
8 28 (3.00%) SOAP
9 25 (2.68%) HTML5
10 24 (2.57%) JSON
11 22 (2.36%) Middleware
12 20 (2.14%) .NET
12 20 (2.14%) Twitter Bootstrap
13 15 (1.61%) XHTML
14 14 (1.50%) XSL
15 13 (1.39%) jQuery
16 12 (1.28%) XML Schema
17 10 (1.07%) SAML
18 8 (0.86%) JDBC
18 8 (0.86%) ODBC
Miscellaneous
1 112 (11.99%) CMDB
2 111 (11.88%) Analytical Skills
3 41 (4.39%) Data Centre
4 30 (3.21%) Computer Science
5 29 (3.10%) Management Information System
6 22 (2.36%) Tandem
7 20 (2.14%) User Experience
8 15 (1.61%) NHS
9 14 (1.50%) Blackberry
10 13 (1.39%) iPad
10 13 (1.39%) Virtual Team
11 11 (1.18%) Enterprise Software
11 11 (1.18%) Smartphone
12 10 (1.07%) CESG
12 10 (1.07%) iPhone
13 7 (0.75%) Public Cloud
13 7 (0.75%) Security Operations Centre
14 6 (0.64%) Fintech
14 6 (0.64%) RSA SecurID
14 6 (0.64%) Video Conferencing
Operating Systems
1 190 (20.34%) Windows
2 113 (12.10%) Linux
3 85 (9.10%) Unix
4 56 (6.00%) Windows 7
5 54 (5.78%) AIX
6 52 (5.57%) Windows XP
7 41 (4.39%) Windows 2000
8 36 (3.85%) Windows Server
9 20 (2.14%) Android
10 19 (2.03%) Windows Server 2008
11 16 (1.71%) Windows Server 2012
12 14 (1.50%) Red Hat Enterprise Linux
13 13 (1.39%) Windows 10
14 12 (1.28%) Oracle Linux
14 12 (1.28%) VME
15 11 (1.18%) SUSE Linux Enterprise Server
16 10 (1.07%) Windows Server 2003
17 8 (0.86%) Apple iOS
17 8 (0.86%) SUSE
18 7 (0.75%) Windows 8
Processes & Methodologies
1 678 (72.59%) ITIL
2 605 (64.78%) Service Management
3 165 (17.67%) Change Management
4 142 (15.20%) Agile Software Development
5 136 (14.56%) Service Delivery
6 126 (13.49%) ITIL V3
7 101 (10.81%) Problem Management
8 96 (10.28%) Project Management
9 95 (10.17%) Configuration Management
10 84 (8.99%) Workflow
11 80 (8.57%) PRINCE2
12 78 (8.35%) Stakeholder Management
13 74 (7.92%) Incident Management
14 73 (7.82%) Data Management
15 68 (7.28%) DevOps
16 63 (6.75%) Service Design
17 56 (6.00%) Asset Management
18 50 (5.35%) Release Management
19 47 (5.03%) Continuous Improvement
20 46 (4.93%) Open Source
Programming Languages
1 150 (16.06%) JavaScript
2 98 (10.49%) SQL
3 44 (4.71%) Java
4 29 (3.10%) Python
5 23 (2.46%) PowerShell
6 18 (1.93%) Bash Shell
7 17 (1.82%) C#
8 13 (1.39%) C
8 13 (1.39%) Perl
9 10 (1.07%) COBOL
9 10 (1.07%) PL/SQL
9 10 (1.07%) VB.NET
10 9 (0.96%) PHP
11 6 (0.64%) Korn
12 3 (0.32%) VB
12 3 (0.32%) VBScript
13 2 (0.21%) Ruby
13 2 (0.21%) Shell Script
13 2 (0.21%) T-SQL
13 2 (0.21%) VBA
Qualifications
1 169 (18.09%) Security Cleared
2 139 (14.88%) SC Cleared
3 68 (7.28%) Degree
4 65 (6.96%) ITIL Certification
5 59 (6.32%) Cisco Certification
6 39 (4.18%) CCNP
7 33 (3.53%) CCDP
7 33 (3.53%) JNCIA
8 32 (3.43%) CCIE
8 32 (3.43%) CCIP
8 32 (3.43%) CCSA
8 32 (3.43%) CCSE
8 32 (3.43%) JNCIE
9 31 (3.32%) Microsoft Certification
10 27 (2.89%) ITIL Foundation Certificate
11 24 (2.57%) HP ASE
11 24 (2.57%) HP MASE
12 20 (2.14%) DV Cleared
12 20 (2.14%) ISEB
13 16 (1.71%) MCP
Quality Assurance & Compliance
1 99 (10.60%) SLA
2 15 (1.61%) COBIT
2 15 (1.61%) QA
3 11 (1.18%) Disclosure Scotland
4 8 (0.86%) ISO/IEC 27001
4 8 (0.86%) PCI DSS
5 7 (0.75%) ISO/IEC 20000
6 6 (0.64%) EFQM
7 5 (0.54%) Data Quality
7 5 (0.54%) ISO 9001
8 4 (0.43%) ISO22301
8 4 (0.43%) PMO
9 3 (0.32%) PMBOK
10 2 (0.21%) Sarbanes-Oxley
10 2 (0.21%) Solvency II
11 1 (0.11%) ISO 9000
11 1 (0.11%) ISO19770
System Software
1 82 (8.78%) Active Directory
2 45 (4.82%) VMware Infrastructure
3 16 (1.71%) Hyper-V
4 12 (1.28%) Virtual Machines
5 8 (0.86%) VMware Workstation
5 8 (0.86%) vSphere
6 5 (0.54%) NFS
6 5 (0.54%) Virtual Desktop
6 5 (0.54%) VMware ESXi
7 4 (0.43%) vCloud
7 4 (0.43%) VMware ESX
8 3 (0.32%) Microsoft App-V
8 3 (0.32%) XenApp
9 2 (0.21%) Xen
10 1 (0.11%) Firmware
10 1 (0.11%) KVM
10 1 (0.11%) MetaFrame
10 1 (0.11%) Snort
Systems Management
1 33 (3.53%) FortiGate
2 20 (2.14%) SCCM
3 17 (1.82%) Puppet
4 11 (1.18%) Ansible
4 11 (1.18%) OVSD
5 10 (1.07%) SCOM
6 8 (0.86%) AirWatch
7 7 (0.75%) PowerCLI
7 7 (0.75%) Symantec Endpoint Protection
7 7 (0.75%) Tivoli Storage Manager
8 6 (0.64%) HP Operations Orchestration
8 6 (0.64%) Microsoft Clustering
9 4 (0.43%) Red Hat Satellite
10 3 (0.32%) Microsoft Intune
11 2 (0.21%) BladeLogic
11 2 (0.21%) FlexNet
11 2 (0.21%) OpenView Configuration Management
11 2 (0.21%) Opscode Chef
11 2 (0.21%) Tivoli
11 2 (0.21%) WSUS
Vendors
1 285 (30.51%) ServiceNow
2 170 (18.20%) Microsoft
3 109 (11.67%) HP
4 79 (8.46%) Remedy
5 69 (7.39%) Oracle
6 63 (6.75%) BMC
7 59 (6.32%) Cisco
7 59 (6.32%) VMware
8 37 (3.96%) F5
8 37 (3.96%) Juniper
9 35 (3.75%) CheckPoint
10 33 (3.53%) Fortinet
10 33 (3.53%) Riverbed
11 24 (2.57%) Aruba
12 23 (2.46%) SAP
13 20 (2.14%) IBM
14 16 (1.71%) Red Hat
15 15 (1.61%) Citrix
16 13 (1.39%) Apple
17 12 (1.28%) CA
London
Lorien Resourcing
Rate: Market Rate
Posted: 10 hours ago
London
Lorien Resourcing
Posted: 7 hours ago
North London
Ebury
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: £46,625 to £57,640 (AfC band 8b) per annum
Posted: 2 days ago
Crawley, West Sussex
Lorien Resourcing
Posted: 3 days ago
City, London
Thebes IT
Posted: 2 days ago
North West England
Vivid Resourcing
Posted: 4 days ago
London
AMS contingency
Posted: 11 days ago
City of London
Interquest - IQ Tech
Rate: £300 - £350 per day
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £550 per day
Posted: 2 days ago
Salford, Lancashire
Sopra Steria Recruitment
Rate: From £150 to £160 per day
Posted: 3 days ago
Bristol
CPS Group Limited
Rate: £500 - £600 per day
Posted: 23 days ago