Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 245 227 243
Rank change year-on-year -18 +16 +70
Contract jobs citing ITSM 1001 1131 1056
As % of all contract IT jobs advertised in England 1.05% 1.15% 1.03%
As % of the Processes & Methodologies category 1.25% 1.37% 1.25%
Number of daily rates quoted 660 786 621
England median daily rate £425 £403 £413
Median daily rate % change year-on-year +5.59% -2.42% +3.13%
10th Percentile £157 £220 £185
90th Percentile £575 £575 £588
UK median daily rate £423 £400 £409
% change year-on-year +5.63% -2.20% +2.25%
Number of hourly rates quoted 60 44 65
England median hourly rate £15.11 £15.00 £21.00
Median hourly rate % change year-on-year +0.72% -28.57% +49.57%
10th Percentile £10.16 £10.50 £12.29
90th Percentile £63.30 £58.77 £40.19
UK median hourly rate £16.69 £14.25 £19.00
% change year-on-year +17.11% -25.00% +26.67%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80305 82432 84439
As % of all contract IT jobs advertised in England 84.63% 84.16% 81.97%
Number of daily rates quoted 54036 54950 55644
England median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.47% +5.75%
10th Percentile £288 £265 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +2.91% +3.25%
Number of hourly rates quoted 1882 2137 2504
England median hourly rate £24.00 £24.43 £22.50
Median hourly rate % change year-on-year -1.76% +8.58% +18.42%
10th Percentile £11.43 £11.50 £11.26
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.63 £24.00 £22.50
% change year-on-year -1.56% +6.67% +18.42%

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in England.

Contractor daily rate trend for ITSM in England

ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITSM in England over the 6 months to 22 November 2017.

Contractor daily rate histogram for ITSM in England

ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in England.

Contractor hourly rate trend for ITSM in England

ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITSM in England over the 6 months to 22 November 2017.

Contractor hourly rate histogram for ITSM in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -36 501 £481 +2.67% 41
South East -17 180 £400 +6.67% 27
North of England -7 117 £350 - 22
Midlands +40 98 £305 -28.24% 8
North West +1 79 £350 +4.09% 8
East of England -1 71 £370 +5.34% 12
East Midlands +29 54 £295 -34.44% 2
West Midlands +13 44 £375 -9.37% 6
South West +20 32 £325 -28.57% 2
Yorkshire -4 22 £300 -14.29% 11
North East -3 16 £400 +6.67% 3
ITSM
UK

For the 6 months to 22 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 629 (62.84%) ITIL
2 604 (60.34%) Service Management
3 343 (34.27%) ServiceNow
4 177 (17.68%) Windows
5 161 (16.08%) Microsoft
6 158 (15.78%) Finance
7 136 (13.59%) Security Cleared
8 135 (13.49%) Service Delivery
9 116 (11.59%) ITIL V3
10 114 (11.39%) JavaScript
11 108 (10.79%) Change Management
12 107 (10.69%) Active Directory
13 104 (10.39%) Incident Management
14 102 (10.19%) Microsoft Office
15 99 (9.89%) Remedy
15 99 (9.89%) Remedy ITSM
16 96 (9.59%) ITIL Certification
17 93 (9.29%) SC Cleared
18 92 (9.19%) HTML
18 92 (9.19%) Stakeholder Management
19 91 (9.09%) SLA
20 89 (8.89%) Agile Software Development
21 88 (8.79%) SQL
22 85 (8.49%) Analytical Skills
23 84 (8.39%) Project Management
24 74 (7.39%) CSS
24 74 (7.39%) HP
25 70 (6.99%) XML
26 65 (6.49%) Configuration Management
26 65 (6.49%) CMDB

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (4.20%) SharePoint
2 40 (4.00%) CMS
3 24 (2.40%) MS Exchange
4 21 (2.10%) Skype for Business
5 20 (2.00%) IIS
6 10 (1.00%) Exchange Server 2010
7 9 (0.90%) Exchange Server 2013
8 5 (0.50%) Confluence
8 5 (0.50%) IBM Notes
8 5 (0.50%) WildFly
9 4 (0.40%) Smallworld
10 3 (0.30%) Blackberry Enterprise Server
11 2 (0.20%) Documentum
11 2 (0.20%) Exchange Server 2003
11 2 (0.20%) Exchange Server 2007
11 2 (0.20%) OpenStack
11 2 (0.20%) WebLogic
12 1 (0.100%) Apache
12 1 (0.100%) BizTalk Server
12 1 (0.100%) SAS
Applications
1 102 (10.19%) Microsoft Office
2 41 (4.10%) Microsoft Excel
3 38 (3.80%) Microsoft PowerPoint
4 11 (1.10%) MS Visio
5 5 (0.50%) Microsoft Project
6 3 (0.30%) Acrobat
6 3 (0.30%) Spreadsheet
7 1 (0.100%) AutoCAD
7 1 (0.100%) Revit
7 1 (0.100%) S-PLUS
Business Applications
1 99 (9.89%) Remedy ITSM
2 11 (1.10%) Unit4 Business World
3 7 (0.70%) Remedy AR System
4 4 (0.40%) Dynamics CRM
4 4 (0.40%) Dynamics GP
4 4 (0.40%) SAP ERP
5 1 (0.100%) Magento
5 1 (0.100%) Maximo
Cloud Services
1 45 (4.50%) Office 365
2 35 (3.50%) Microsoft Azure
3 19 (1.90%) SaaS
4 17 (1.70%) Amazon AWS
5 13 (1.30%) Cloud Computing
6 10 (1.00%) PaaS
7 8 (0.80%) IaaS
8 7 (0.70%) Azure Active Directory
8 7 (0.70%) G Suite
9 2 (0.20%) Mimecast
10 1 (0.100%) GitHub
10 1 (0.100%) Google Cloud Platform
10 1 (0.100%) OneDrive
Communications & Networking
1 26 (2.60%) VPN
1 26 (2.60%) WAN
2 24 (2.40%) LAN
2 24 (2.40%) Wireless
3 23 (2.30%) Firewall
4 19 (1.90%) DNS
4 19 (1.90%) Skype
5 17 (1.70%) TCP/IP
6 16 (1.60%) Wi-Fi
7 14 (1.40%) Cisco IOS
8 11 (1.10%) BIG-IP
8 11 (1.10%) Remote Desktop
9 10 (1.00%) SNMP
10 9 (0.90%) Internet
10 9 (0.90%) MPLS
10 9 (0.90%) SAN
10 9 (0.90%) Unified Communications
10 9 (0.90%) VoIP
11 8 (0.80%) SMS
12 7 (0.70%) WebEx
Database & Business Intelligence
1 35 (3.50%) SQL Server
2 12 (1.20%) Star Schema
3 7 (0.70%) Relational Database
4 6 (0.60%) MySQL
5 5 (0.50%) Big Data
5 5 (0.50%) BusinessObjects
5 5 (0.50%) Data Warehouse
6 4 (0.40%) Pentaho
6 4 (0.40%) SQL Server 2008
7 3 (0.30%) Oracle Reports
8 2 (0.20%) Azure SQL Database
8 2 (0.20%) DB2
8 2 (0.20%) Hadoop
8 2 (0.20%) Oracle Database
8 2 (0.20%) Oracle Database 10g
8 2 (0.20%) Oracle Database 11g
8 2 (0.20%) RDBMS
9 1 (0.100%) HBase
9 1 (0.100%) Mahout
9 1 (0.100%) SQL Server 2014
Development Applications
1 29 (2.90%) JIRA
2 8 (0.80%) Bitbucket
3 6 (0.60%) Atlassian Bamboo
4 3 (0.30%) Git (software)
4 3 (0.30%) PyCharm
5 2 (0.20%) Team Foundation Server
6 1 (0.100%) Jenkins
6 1 (0.100%) MSI
6 1 (0.100%) Rational DOORS
6 1 (0.100%) SonarQube
6 1 (0.100%) Vagrant
6 1 (0.100%) Visual Studio
General
1 158 (15.78%) Finance
2 60 (5.99%) Telecoms
3 39 (3.90%) Banking
4 34 (3.40%) Retail
5 18 (1.80%) Back Office
6 14 (1.40%) Pharmaceutical
7 10 (1.00%) Local Government
7 10 (1.00%) Manufacturing
8 9 (0.90%) Legal
9 6 (0.60%) Advertising
9 6 (0.60%) Publishing
10 5 (0.50%) French Language
10 5 (0.50%) Marketing
11 4 (0.40%) Billing
11 4 (0.40%) Law
11 4 (0.40%) Military
12 3 (0.30%) Aerospace
12 3 (0.30%) Financial Institution
12 3 (0.30%) Retail Banking
13 2 (0.20%) Front Office
Job Titles
1 222 (22.18%) Analyst
2 135 (13.49%) Developer
3 108 (10.79%) ServiceNow Developer
4 96 (9.59%) Service Manager
5 95 (9.49%) Architect
6 78 (7.79%) Service Analyst
7 74 (7.39%) Business Analyst
8 67 (6.69%) Consultant
9 55 (5.49%) Service Desk Analyst
10 52 (5.19%) IT Manager
11 41 (4.10%) ITIL Manager
12 38 (3.80%) Support Engineer
13 36 (3.60%) IT Services Manager
14 35 (3.50%) Support Analyst
15 32 (3.20%) ITIL Service Manager
16 31 (3.10%) IT Support
17 28 (2.80%) ServiceNow Consultant
17 28 (2.80%) Services Delivery Manager
18 27 (2.70%) Administrator
18 27 (2.70%) Delivery Manager
Libraries, Frameworks & Software Standards
1 92 (9.19%) HTML
2 74 (7.39%) CSS
3 70 (6.99%) XML
4 53 (5.29%) AngularJS
5 46 (4.60%) Ajax
5 46 (4.60%) Web Services
6 25 (2.50%) REST
7 22 (2.20%) SOAP
8 15 (1.50%) Twitter Bootstrap
8 15 (1.50%) XHTML
9 14 (1.40%) .NET
10 12 (1.20%) jQuery
11 8 (0.80%) XSL
12 7 (0.70%) JSON
13 5 (0.50%) XML Schema
13 5 (0.50%) X-Windows
14 4 (0.40%) HTML5
14 4 (0.40%) Middleware
15 3 (0.30%) LAMP
15 3 (0.30%) SAML
Miscellaneous
1 85 (8.49%) Analytical Skills
2 65 (6.49%) CMDB
3 50 (5.00%) Management Information System
4 37 (3.70%) Greenfield Project
5 36 (3.60%) Data Centre
6 22 (2.20%) User Experience
7 21 (2.10%) NHS
8 19 (1.90%) Public Cloud
9 17 (1.70%) Blackberry
10 16 (1.60%) Computer Science
11 13 (1.30%) CESG
11 13 (1.30%) Smartphone
12 8 (0.80%) Data Protection Act
12 8 (0.80%) Replication
13 7 (0.70%) Enterprise Software
13 7 (0.70%) Video Conferencing
14 6 (0.60%) Hybrid Cloud
14 6 (0.60%) iPad
15 5 (0.50%) iPhone
15 5 (0.50%) PDA
Operating Systems
1 177 (17.68%) Windows
2 55 (5.49%) Windows 7
3 37 (3.70%) Linux
4 34 (3.40%) Windows Server
5 29 (2.90%) Android
6 28 (2.80%) Unix
7 22 (2.20%) Windows 10
8 21 (2.10%) Apple iOS
9 20 (2.00%) Mac OS X
10 14 (1.40%) Windows Server 2008
10 14 (1.40%) Windows Server 2012
10 14 (1.40%) Windows XP
11 10 (1.00%) Windows 2000
12 8 (0.80%) Mac OS
12 8 (0.80%) Windows Server 2003
13 7 (0.70%) Windows 8
14 4 (0.40%) AIX
14 4 (0.40%) Windows Vista
15 3 (0.30%) Red Hat Enterprise Linux
15 3 (0.30%) Windows Mobile
Processes & Methodologies
1 629 (62.84%) ITIL
2 604 (60.34%) Service Management
3 135 (13.49%) Service Delivery
4 116 (11.59%) ITIL V3
5 108 (10.79%) Change Management
6 104 (10.39%) Incident Management
7 92 (9.19%) Stakeholder Management
8 89 (8.89%) Agile Software Development
9 84 (8.39%) Project Management
10 65 (6.49%) Configuration Management
11 64 (6.39%) Problem Management
12 58 (5.79%) PRINCE2
13 56 (5.59%) Service Design
14 48 (4.80%) Migration
15 47 (4.70%) Asset Management
16 43 (4.30%) Data Modelling
16 43 (4.30%) Release Management
16 43 (4.30%) Workflow
17 34 (3.40%) Knowledge Management
17 34 (3.40%) User Acceptance Testing
Programming Languages
1 114 (11.39%) JavaScript
2 88 (8.79%) SQL
3 24 (2.40%) PowerShell
4 11 (1.10%) Java
5 8 (0.80%) Python
6 7 (0.70%) Shell Script
7 6 (0.60%) C
8 5 (0.50%) PL/SQL
8 5 (0.50%) VBA
9 4 (0.40%) VB
9 4 (0.40%) VBScript
10 3 (0.30%) C#
10 3 (0.30%) Perl
10 3 (0.30%) PHP
10 3 (0.30%) T-SQL
11 2 (0.20%) C++
11 2 (0.20%) Korn
12 1 (0.100%) Bash Shell
12 1 (0.100%) Progress 4GL
Qualifications
1 136 (13.59%) Security Cleared
2 96 (9.59%) ITIL Certification
3 93 (9.29%) SC Cleared
4 50 (5.00%) Degree
5 34 (3.40%) DV Cleared
6 33 (3.30%) Cisco Certification
7 26 (2.60%) Microsoft Certification
8 24 (2.40%) CISSP
9 23 (2.30%) ITIL Foundation Certificate
10 18 (1.80%) CISM
10 18 (1.80%) PRINCE2 Practitioner
11 15 (1.50%) CCNP
11 15 (1.50%) MCSE
12 13 (1.30%) (ISC)2 CCSP
12 13 (1.30%) Computer Science Degree
13 12 (1.20%) CCSP
13 12 (1.20%) MCP
14 11 (1.10%) CCDP
15 10 (1.00%) BPSS Clearance
15 10 (1.00%) CCIE
Quality Assurance & Compliance
1 91 (9.09%) SLA
2 27 (2.70%) COBIT
3 23 (2.30%) ISO/IEC 27001
4 21 (2.10%) ISO/IEC 20000
5 17 (1.70%) PMO
6 12 (1.20%) QA
7 10 (1.00%) ISO 22301
8 6 (0.60%) PCI DSS
9 4 (0.40%) Disclosure Scotland
10 3 (0.30%) ISO 9001
11 2 (0.20%) Actionable Recommendations
11 2 (0.20%) Data Quality
11 2 (0.20%) GAMP
11 2 (0.20%) GDPR
11 2 (0.20%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.20%) Solvency II
12 1 (0.100%) GxP
12 1 (0.100%) PMBOK
12 1 (0.100%) Sarbanes-Oxley
12 1 (0.100%) SEPA
System Software
1 107 (10.69%) Active Directory
2 24 (2.40%) VMware Infrastructure
3 13 (1.30%) Terminal Services
4 12 (1.20%) Hyper-V
5 9 (0.90%) VMware Workstation
6 7 (0.70%) XenApp
7 6 (0.60%) Microsoft App-V
8 5 (0.50%) Firmware
9 4 (0.40%) XenDesktop
10 2 (0.20%) KVM
10 2 (0.20%) RHEV
10 2 (0.20%) VMware ESXi
11 1 (0.100%) DFS Replication
11 1 (0.100%) NFS
11 1 (0.100%) Virtual Desktop
11 1 (0.100%) VMware NSX
11 1 (0.100%) vSphere
Systems Management
1 32 (3.20%) SCCM
2 23 (2.30%) ServiceCenter
3 17 (1.70%) DameWare
4 11 (1.10%) OVSD
5 10 (1.00%) Jamf Pro
5 10 (1.00%) SCOM
6 9 (0.90%) FortiGate
7 5 (0.50%) Tivoli Storage Manager
8 4 (0.40%) Netcool
8 4 (0.40%) Systems Management Server (SMS)
8 4 (0.40%) Tivoli
9 3 (0.30%) BMC PATROL
9 3 (0.30%) HP Data Protector
9 3 (0.30%) MAILsweeper
9 3 (0.30%) Nagios
9 3 (0.30%) SolarWinds Orion
9 3 (0.30%) Symantec Enterprise Vault
9 3 (0.30%) vCenter Server
9 3 (0.30%) WMI
10 2 (0.20%) WSUS
Vendors
1 343 (34.27%) ServiceNow
2 161 (16.08%) Microsoft
3 99 (9.89%) Remedy
4 74 (7.39%) HP
5 61 (6.09%) BMC
6 45 (4.50%) Cisco
7 34 (3.40%) VMware
8 29 (2.90%) Apple
9 24 (2.40%) CA
10 23 (2.30%) Citrix
10 23 (2.30%) LANDesk
10 23 (2.30%) Peregrine
11 22 (2.20%) Oracle
12 20 (2.00%) F5
13 19 (1.90%) Google
14 17 (1.70%) SAP
15 12 (1.20%) Juniper
16 11 (1.10%) CheckPoint
17 10 (1.00%) Fortinet
17 10 (1.00%) SolarWinds