Period
to 15 January 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 15 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK > England
6 months to
15 Jan 2019
Same period 2018 Same period 2017
Rank 249 266 226
Rank change year-on-year +17 -40 +11
Contract jobs citing ITSM 1,009 906 1,034
As % of all contract IT jobs advertised in England 1.11% 0.99% 1.16%
As % of the Processes & Methodologies category 1.27% 1.15% 1.36%
Number of daily rates quoted 670 596 718
England median daily rate £425 £434 £400
Median daily rate % change year-on-year -2.02% +8.44% -5.88%
10th Percentile £133 £174 £250
90th Percentile £588 £588 £575
UK median daily rate £425 £426 £400
% change year-on-year -0.29% +6.56% -4.76%
Number of hourly rates quoted 56 54 35
England median hourly rate £17.50 £16.94 £12.50
Median hourly rate % change year-on-year +3.32% +35.50% -50.00%
10th Percentile £15.35 £9.78 £9.45
90th Percentile £33.40 £151.13 £46.00
UK median hourly rate £17.50 £16.50 £12.00
% change year-on-year +6.06% +37.50% -49.47%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,201 78,697 76,124
As % of all contract IT jobs advertised in England 86.95% 85.95% 85.48%
Number of daily rates quoted 52,871 53,154 50,689
England median daily rate £475 £450 £430
Median daily rate % change year-on-year +5.56% +4.65% +1.18%
10th Percentile £300 £288 £263
90th Percentile £650 £638 £613
UK median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 1,955 1,825 2,131
England median hourly rate £23.50 £23.50 £23.34
Median hourly rate % change year-on-year - +0.69% +3.73%
10th Percentile £11.26 £11.29 £11.25
90th Percentile £50.50 £49.75 £47.83
UK median hourly rate £23.49 £23.11 £22.84
% change year-on-year +1.66% +1.19% -0.72%

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in England.

Contractor daily rate trend for ITSM in England

ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITSM in England over the 6 months to 15 January 2019.

Contractor daily rate histogram for ITSM in England

ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in England.

Contractor hourly rate trend for ITSM in England

ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITSM in England over the 6 months to 15 January 2019.

Contractor hourly rate histogram for ITSM in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 6 months to 15 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 478 £514 +2.75% 46
South East -1 181 £375 -6.25% 24
North of England +4 128 £375 +7.14% 28
Midlands +1 80 £375 +23.97% 18
East of England +21 76 £298 -23.23% 14
North West -13 69 £348 -7.20% 11
South West +4 64 £400 -5.88% 9
West Midlands +1 60 £375 +7.14% 12
Yorkshire +4 30 £310 +3.33% 12
North East +8 29 £425 -1.45% 5
East Midlands -9 19 £350 +16.67% 6
ITSM
UK

For the 6 months to 15 January 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITSM.

1 644 (63.83%) ITIL
2 542 (53.72%) Service Management
3 321 (31.81%) ServiceNow
4 283 (28.05%) Windows
5 254 (25.17%) Microsoft
6 225 (22.30%) Active Directory
7 187 (18.53%) Security Cleared
8 154 (15.26%) Finance
9 150 (14.87%) Agile Software Development
10 132 (13.08%) Problem-Solving
11 131 (12.98%) SC Cleared
12 130 (12.88%) Microsoft Office
13 121 (11.99%) ITIL V3
14 117 (11.60%) Office 365
15 114 (11.30%) Incident Management
16 111 (11.00%) Service Delivery
17 103 (10.21%) JavaScript
18 100 (9.91%) Change Management
19 98 (9.71%) Windows 10
20 96 (9.51%) Problem Management
21 93 (9.22%) HP
22 91 (9.02%) SQL
22 91 (9.02%) SCCM
23 88 (8.72%) Analytical Skills
23 88 (8.72%) Asset Management
24 77 (7.63%) HTML
24 77 (7.63%) SLA
25 75 (7.43%) CMDB
25 75 (7.43%) Windows 7
26 72 (7.14%) Configuration Management

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (5.95%) MS Exchange
2 30 (2.97%) CMS
3 29 (2.87%) Skype for Business
4 28 (2.78%) SharePoint
5 21 (2.08%) Exchange Server 2010
5 21 (2.08%) Exchange Server 2013
6 20 (1.98%) Exchange Server 2007
7 12 (1.19%) Exchange Server 2003
8 10 (0.99%) Apache
8 10 (0.99%) IIS
9 7 (0.69%) Confluence
9 7 (0.69%) Tomcat
10 6 (0.59%) Elasticsearch
11 5 (0.50%) Documentum
11 5 (0.50%) JBoss
11 5 (0.50%) OpenStack
11 5 (0.50%) SharePoint 2013
12 4 (0.40%) Liferay
12 4 (0.40%) Office Communications Server
12 4 (0.40%) SharePoint 2010
Applications
1 130 (12.88%) Microsoft Office
2 20 (1.98%) Microsoft Excel
3 14 (1.39%) MS Visio
4 10 (0.99%) Microsoft PowerPoint
5 7 (0.69%) Microsoft Project
6 1 (0.099%) Chatbot
6 1 (0.099%) InfoPath
Business Applications
1 63 (6.24%) Remedy ITSM
2 9 (0.89%) Dynamics AX
3 5 (0.50%) assyst
3 5 (0.50%) Dynamics CRM
3 5 (0.50%) Teamcenter
4 4 (0.40%) Remedy AR System
5 2 (0.20%) SAP ERP
6 1 (0.099%) Carpe Diem
6 1 (0.099%) Elite 3E
6 1 (0.099%) Oracle ERP
6 1 (0.099%) Unica
6 1 (0.099%) Unit4 Business World
6 1 (0.099%) Workday HCM
Cloud Services
1 117 (11.60%) Office 365
2 58 (5.75%) Microsoft Azure
3 26 (2.58%) Amazon AWS
4 23 (2.28%) OneDrive
5 19 (1.88%) SaaS
6 17 (1.68%) Azure Active Directory
7 15 (1.49%) IaaS
7 15 (1.49%) PaaS
8 6 (0.59%) Google Cloud Platform
8 6 (0.59%) Stackdriver
9 5 (0.50%) Cloud Computing
10 1 (0.099%) Amazon EMR
10 1 (0.099%) Dynamics 365
10 1 (0.099%) Mimecast
10 1 (0.099%) OpenShift
10 1 (0.099%) Slack
Communications & Networking
1 58 (5.75%) Firewall
2 50 (4.96%) LAN
3 44 (4.36%) WAN
4 26 (2.58%) Skype
5 25 (2.48%) DNS
5 25 (2.48%) Remote Desktop
5 25 (2.48%) TCP/IP
5 25 (2.48%) VPN
6 21 (2.08%) DHCP
7 16 (1.59%) NAS
8 14 (1.39%) SAN
9 13 (1.29%) Intranet
10 12 (1.19%) iSCSI
11 11 (1.09%) Network Security
11 11 (1.09%) VoIP
12 10 (0.99%) Internet
12 10 (0.99%) Intrusion Detection
12 10 (0.99%) SSL
13 8 (0.79%) HTTP
13 8 (0.79%) Wireless
Database & Business Intelligence
1 40 (3.96%) SQL Server
2 17 (1.68%) Relational Database
3 11 (1.09%) SQL Server 2008
4 10 (0.99%) MySQL
5 9 (0.89%) SQL Server 2012
6 8 (0.79%) MongoDB
6 8 (0.79%) Power BI
7 6 (0.59%) Data Warehouse
7 6 (0.59%) SQL Server 2014
7 6 (0.59%) SQL Server 2016
7 6 (0.59%) SQL Server Integration Services
8 5 (0.50%) NoSQL
8 5 (0.50%) Oracle Database
9 4 (0.40%) Apache Cassandra
9 4 (0.40%) MariaDB
10 3 (0.30%) Azure SQL Database
10 3 (0.30%) Big Data
10 3 (0.30%) Data Mart
10 3 (0.30%) SQL Server Analysis Services
10 3 (0.30%) SQL Server Reporting Services
Development Applications
1 25 (2.48%) JIRA
2 11 (1.09%) MSI
3 7 (0.69%) Git (software)
4 5 (0.50%) Jenkins
4 5 (0.50%) Maven
4 5 (0.50%) Visual Studio
5 4 (0.40%) Oracle Forms
5 4 (0.40%) Sonatype Nexus
6 3 (0.30%) AdminStudio
6 3 (0.30%) LoadRunner
6 3 (0.30%) Team Foundation Server
6 3 (0.30%) TestDirector
6 3 (0.30%) Zephyr
7 2 (0.20%) Atlassian Bamboo
8 1 (0.099%) Bitbucket
8 1 (0.099%) Rational DOORS
8 1 (0.099%) SQL Server Management Studio (SSMS)
8 1 (0.099%) Subversion
8 1 (0.099%) Visual Studio Team System
General
1 154 (15.26%) Finance
2 45 (4.46%) Banking
3 24 (2.38%) Telecoms
4 21 (2.08%) Marketing
5 20 (1.98%) Retail
6 17 (1.68%) Law
7 16 (1.59%) Financial Institution
8 12 (1.19%) Legal
8 12 (1.19%) Manufacturing
9 10 (0.99%) Billing
9 10 (0.99%) Investment Banking
10 6 (0.59%) Local Government
11 5 (0.50%) Military
12 4 (0.40%) Aerospace
12 4 (0.40%) Back Office
12 4 (0.40%) Electronics
12 4 (0.40%) Pharmaceutical
13 3 (0.30%) Advertising
13 3 (0.30%) French Language
14 2 (0.20%) German Language
Job Titles
1 250 (24.78%) Analyst
2 105 (10.41%) Service Analyst
3 98 (9.71%) Developer
4 95 (9.42%) Architect
5 79 (7.83%) Service Desk Analyst
6 77 (7.63%) Service Manager
7 75 (7.43%) ServiceNow Developer
8 65 (6.44%) Business Analyst
9 53 (5.25%) Consultant
10 50 (4.96%) Support Engineer
11 44 (4.36%) Support Analyst
12 40 (3.96%) IT Manager
13 38 (3.77%) Desktop Support
14 36 (3.57%) Administrator
14 36 (3.57%) IT Analyst
15 33 (3.27%) IT Services Manager
16 32 (3.17%) Project Manager
17 29 (2.87%) Desktop Engineer
18 26 (2.58%) Desktop Support Engineer
19 24 (2.38%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 77 (7.63%) HTML
2 69 (6.84%) XML
3 64 (6.34%) CSS
4 55 (5.45%) AngularJS
5 37 (3.67%) Web Services
6 34 (3.37%) Ajax
7 32 (3.17%) REST
8 29 (2.87%) HTML5
9 23 (2.28%) SOAP
10 20 (1.98%) Middleware
11 19 (1.88%) XHTML
12 12 (1.19%) LDAP
13 9 (0.89%) ODBC
14 8 (0.79%) JDBC
15 7 (0.69%) SAML
15 7 (0.69%) Twitter Bootstrap
16 6 (0.59%) jBPM
16 6 (0.59%) JSON
16 6 (0.59%) Node.js
17 5 (0.50%) .NET
Miscellaneous
1 88 (8.72%) Analytical Skills
2 75 (7.43%) CMDB
3 41 (4.06%) Management Information System
4 35 (3.47%) Self-Motivation
5 24 (2.38%) Smartphone
6 23 (2.28%) Data Centre
7 19 (1.88%) User Experience
8 16 (1.59%) iPhone
9 13 (1.29%) Virtual Team
10 12 (1.19%) iPad
11 11 (1.09%) Public Cloud
12 10 (0.99%) Greenfield Project
12 10 (0.99%) Private Cloud
13 9 (0.89%) Distributed Denial-of-Service
14 8 (0.79%) Enterprise Software
14 8 (0.79%) Replication
14 8 (0.79%) Security Operations Centre
14 8 (0.79%) Wiki
15 7 (0.69%) Video Conferencing
16 6 (0.59%) Mainframe
Operating Systems
1 283 (28.05%) Windows
2 98 (9.71%) Windows 10
3 75 (7.43%) Windows 7
4 71 (7.04%) Windows Server
5 57 (5.65%) Linux
6 47 (4.66%) Windows Server 2012
7 45 (4.46%) Windows Server 2008
8 38 (3.77%) Apple iOS
9 34 (3.37%) Unix
10 25 (2.48%) Mac OS X
11 22 (2.18%) Mac OS
12 18 (1.78%) Android
13 14 (1.39%) Windows Server 2003
14 10 (0.99%) Windows 8
15 9 (0.89%) Ubuntu
16 6 (0.59%) VMS
17 5 (0.50%) CentOS
17 5 (0.50%) HPUX
18 3 (0.30%) AIX
18 3 (0.30%) Windows XP
Processes & Methodologies
1 644 (63.83%) ITIL
2 542 (53.72%) Service Management
3 150 (14.87%) Agile Software Development
4 132 (13.08%) Problem-Solving
5 121 (11.99%) ITIL V3
6 114 (11.30%) Incident Management
7 111 (11.00%) Service Delivery
8 100 (9.91%) Change Management
9 96 (9.51%) Problem Management
10 88 (8.72%) Asset Management
11 72 (7.14%) Configuration Management
12 69 (6.84%) Stakeholder Management
13 62 (6.14%) Service Design
14 53 (5.25%) Continuous Improvement
14 53 (5.25%) PRINCE2
15 52 (5.15%) DevOps
16 51 (5.05%) Migration
17 50 (4.96%) Project Management
18 49 (4.86%) Workflow
19 47 (4.66%) Release Management
Programming Languages
1 103 (10.21%) JavaScript
2 91 (9.02%) SQL
3 49 (4.86%) PowerShell
4 26 (2.58%) Python
5 21 (2.08%) Java
6 19 (1.88%) Perl
7 14 (1.39%) Bash Shell
8 8 (0.79%) C
9 7 (0.69%) T-SQL
10 5 (0.50%) C#
10 5 (0.50%) Ruby
11 4 (0.40%) PHP
11 4 (0.40%) PL/SQL
12 2 (0.20%) ABAP
12 2 (0.20%) C++
12 2 (0.20%) VB
13 1 (0.099%) Go
13 1 (0.099%) Groovy
13 1 (0.099%) MUMPS
13 1 (0.099%) VBScript
Qualifications
1 187 (18.53%) Security Cleared
2 131 (12.98%) SC Cleared
3 67 (6.64%) DV Cleared
4 60 (5.95%) Degree
5 59 (5.85%) ITIL Certification
6 50 (4.96%) Microsoft Certification
7 43 (4.26%) ITIL Foundation Certificate
8 26 (2.58%) A+ Certification
9 21 (2.08%) MCSE
10 19 (1.88%) MCSA
11 16 (1.59%) Cisco Certification
11 16 (1.59%) ISEB
12 13 (1.29%) CCNA
13 12 (1.19%) MCITP
14 11 (1.09%) MCP
15 9 (0.89%) BPSS Clearance
16 8 (0.79%) PRINCE2 Practitioner
17 6 (0.59%) MCDBA
18 5 (0.50%) CCA
18 5 (0.50%) Citrix Certification
Quality Assurance & Compliance
1 77 (7.63%) SLA
2 17 (1.68%) QA
3 14 (1.39%) COBIT
3 14 (1.39%) Data Quality
4 7 (0.69%) ISO/IEC 20000
4 7 (0.69%) PMO
5 4 (0.40%) PCI DSS
6 3 (0.30%) Disclosure Scotland
6 3 (0.30%) GDPR
7 2 (0.20%) Cyber Essentials
7 2 (0.20%) Government Security Classifications
7 2 (0.20%) ISO/IEC 27001
7 2 (0.20%) Sarbanes-Oxley
8 1 (0.099%) Cyber Essentials PLUS
8 1 (0.099%) GxP
8 1 (0.099%) HL7
8 1 (0.099%) ISO 22301
System Software
1 225 (22.30%) Active Directory
2 34 (3.37%) VMware Infrastructure
3 29 (2.87%) Hyper-V
4 23 (2.28%) XenApp
5 18 (1.78%) BitLocker
6 14 (1.39%) Virtual Desktop
6 14 (1.39%) Virtual Machines
6 14 (1.39%) XenDesktop
7 12 (1.19%) Microsoft App-V
8 10 (0.99%) VMware Workstation
9 5 (0.50%) VMware ESXi
9 5 (0.50%) vSphere
10 4 (0.40%) BIND 9
10 4 (0.40%) KVM
10 4 (0.40%) NFS
10 4 (0.40%) Postfix
11 3 (0.30%) Microsoft Virtual Server
11 3 (0.30%) Virtual Servers
12 2 (0.20%) Firmware
12 2 (0.20%) Oracle RAC
Systems Management
1 91 (9.02%) SCCM
2 20 (1.98%) Systems Management Server (SMS)
3 18 (1.78%) OVSD
4 17 (1.68%) SCOM
5 16 (1.59%) HP Operations Orchestration
6 14 (1.39%) Microsoft Intune
7 13 (1.29%) Single Sign-On
8 11 (1.09%) Puppet
9 10 (0.99%) CA Spectrum
10 8 (0.79%) Ansible
10 8 (0.79%) BladeLogic
10 8 (0.79%) Opscode Chef
11 7 (0.69%) HP Quality Center
11 7 (0.69%) ServiceCenter
12 6 (0.59%) FortiGate
12 6 (0.59%) HP ALM
12 6 (0.59%) Nagios
12 6 (0.59%) Netcool
13 5 (0.50%) Kibana
13 5 (0.50%) PTC Integrity
Vendors
1 321 (31.81%) ServiceNow
2 254 (25.17%) Microsoft
3 93 (9.22%) HP
4 69 (6.84%) Citrix
5 63 (6.24%) Remedy
6 56 (5.55%) VMware
7 45 (4.46%) Apple
8 33 (3.27%) Cisco
9 32 (3.17%) BMC
10 24 (2.38%) Oracle
11 21 (2.08%) CA
12 20 (1.98%) McAfee
13 17 (1.68%) Adobe
13 17 (1.68%) Dell
14 13 (1.29%) SAP
14 13 (1.29%) Sony
15 11 (1.09%) Red Hat
16 10 (0.99%) IBM
16 10 (0.99%) Juniper
17 9 (0.89%) EMC