Period
to 17 August 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK > England
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 234 233 242
Rank change year-on-year -1 +9 +7
Contract jobs citing ITSM 1,082 986 1,108
As % of all contract IT jobs advertised in England 1.15% 1.12% 1.10%
As % of the Processes & Methodologies category 1.33% 1.30% 1.29%
Number of daily rates quoted 714 600 756
England median daily rate £460 £450 £424
Median daily rate % change year-on-year +2.22% +6.19% +5.94%
10th Percentile £175 £181 £189
90th Percentile £625 £580 £575
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 67 70 38
England median hourly rate £19.25 £15.25 £23.00
Median hourly rate % change year-on-year +26.23% -33.70% +24.19%
10th Percentile £13.07 £8.41 £11.87
90th Percentile £32.00 £33.50 £59.31
UK median hourly rate £18.70 £17.38 £15.93
% change year-on-year +7.63% +9.11% -14.01%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,239 75,684 85,562
As % of all contract IT jobs advertised in England 86.32% 85.76% 85.00%
Number of daily rates quoted 54,090 49,927 57,122
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +3.66%
10th Percentile £300 £281 £265
90th Percentile £638 £625 £608
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 2,192 1,885 2,062
England median hourly rate £21.50 £24.00 £23.50
Median hourly rate % change year-on-year -10.42% +2.13% +9.05%
10th Percentile £11.25 £11.25 £11.64
90th Percentile £50.00 £50.00 £47.83
UK median hourly rate £21.02 £24.86 £23.50
% change year-on-year -15.45% +5.79% +8.60%

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in England.

Contractor daily rate trend for ITSM in England

ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITSM in England over the 6 months to 17 August 2018.

Contractor daily rate histogram for ITSM in England

ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in England.

Contractor hourly rate trend for ITSM in England

ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITSM in England over the 6 months to 17 August 2018.

Contractor hourly rate histogram for ITSM in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 516 £500 +5.26% 44
South East +7 238 £450 +8.17% 26
North of England +2 122 £375 -6.25% 38
Midlands +21 118 £424 +10.49% 21
West Midlands +37 85 £425 +6.25% 12
North West +7 76 £375 +6.99% 20
East of England -24 64 £418 +19.29% 14
East Midlands -34 31 £340 -2.86% 8
Yorkshire -10 29 £410 -8.89% 12
South West -26 23 £420 -13.85% 7
North East -14 17 £183 -54.38% 6
ITSM
UK

For the 6 months to 17 August 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITSM.

1 697 (64.42%) ITIL
2 654 (60.44%) Service Management
3 365 (33.73%) ServiceNow
4 203 (18.76%) Windows
5 199 (18.39%) Agile Software Development
6 178 (16.45%) Microsoft
7 169 (15.62%) Finance
8 165 (15.25%) ITIL V3
9 161 (14.88%) Active Directory
10 146 (13.49%) Change Management
11 135 (12.48%) Security Cleared
12 129 (11.92%) Service Delivery
13 119 (11.00%) JavaScript
14 110 (10.17%) SC Cleared
15 109 (10.07%) Problem-Solving
16 105 (9.70%) Project Management
16 105 (9.70%) Stakeholder Management
17 101 (9.33%) Analytical Skills
18 100 (9.24%) HTML
19 99 (9.15%) Configuration Management
19 99 (9.15%) Service Design
20 96 (8.87%) Microsoft Office
21 95 (8.78%) Remedy
21 95 (8.78%) Remedy ITSM
22 90 (8.32%) SQL
23 86 (7.95%) SLA
24 83 (7.67%) CSS
25 82 (7.58%) Linux
25 82 (7.58%) ITIL Certification
26 80 (7.39%) Incident Management

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (3.33%) SharePoint
2 30 (2.77%) MS Exchange
3 27 (2.50%) CMS
4 18 (1.66%) IIS
5 16 (1.48%) Confluence
6 13 (1.20%) Skype for Business
7 10 (0.92%) Apache
8 9 (0.83%) JBoss
9 8 (0.74%) Exchange Server 2010
10 7 (0.65%) Apache ServiceMix
10 7 (0.65%) WebLogic
11 6 (0.55%) Oracle SOA Suite
12 5 (0.46%) Liferay
12 5 (0.46%) WebLogic Portal
13 4 (0.37%) Apache Spark
13 4 (0.37%) Blackberry Enterprise Server
13 4 (0.37%) Exchange Server 2013
13 4 (0.37%) NetWeaver
13 4 (0.37%) SharePoint 2010
13 4 (0.37%) SharePoint 2013
Applications
1 96 (8.87%) Microsoft Office
2 37 (3.42%) Microsoft Excel
3 30 (2.77%) MS Visio
4 23 (2.13%) Microsoft PowerPoint
5 8 (0.74%) Microsoft Project
6 2 (0.18%) InfoPath
7 1 (0.092%) AutoCAD
Business Applications
1 95 (8.78%) Remedy ITSM
2 14 (1.29%) Dynamics AX
3 8 (0.74%) Dynamics CRM
4 7 (0.65%) Remedy AR System
5 6 (0.55%) Servitor
6 4 (0.37%) SAP ERP
7 3 (0.28%) Unit4 Business World
8 2 (0.18%) assyst
8 2 (0.18%) SAP Hybris
9 1 (0.092%) Carpe Diem
9 1 (0.092%) Dynamics NAV
9 1 (0.092%) Elite 3E
9 1 (0.092%) Oracle CRM
9 1 (0.092%) Oracle ERP
9 1 (0.092%) Workday HCM
Cloud Services
1 56 (5.18%) Office 365
2 37 (3.42%) Amazon AWS
3 36 (3.33%) SaaS
4 28 (2.59%) Microsoft Azure
5 11 (1.02%) PaaS
5 11 (1.02%) Slack
6 10 (0.92%) IaaS
7 7 (0.65%) Azure Active Directory
7 7 (0.65%) Cloud Computing
8 5 (0.46%) G Suite
9 4 (0.37%) GitHub
9 4 (0.37%) OneDrive
9 4 (0.37%) Salesforce Service Cloud
10 3 (0.28%) Dynamics 365
11 2 (0.18%) AWS Lambda
11 2 (0.18%) Google Cloud Platform
11 2 (0.18%) IBM Cloud
11 2 (0.18%) Serverless
12 1 (0.092%) Mimecast
12 1 (0.092%) SuccessFactors
Communications & Networking
1 47 (4.34%) Firewall
2 41 (3.79%) LAN
2 41 (3.79%) WAN
3 37 (3.42%) VPN
4 32 (2.96%) TCP/IP
5 29 (2.68%) DNS
6 25 (2.31%) Remote Desktop
7 20 (1.85%) DHCP
8 15 (1.39%) Wi-Fi
9 14 (1.29%) SAN
10 13 (1.20%) SSL
11 12 (1.11%) Skype
11 12 (1.11%) VoIP
12 10 (0.92%) Wireless
13 9 (0.83%) Unified Communications
14 8 (0.74%) Cisco ASA
14 8 (0.74%) Internet
14 8 (0.74%) Intranet
15 7 (0.65%) Cisco IOS
15 7 (0.65%) MPLS
Database & Business Intelligence
1 37 (3.42%) SQL Server
2 15 (1.39%) Oracle Database
3 12 (1.11%) Relational Database
3 12 (1.11%) SQL Server Integration Services
4 7 (0.65%) PostgreSQL
5 6 (0.55%) DB2
5 6 (0.55%) Electronic Patient Records
6 5 (0.46%) MySQL
7 4 (0.37%) Big Data
7 4 (0.37%) Data Warehouse
7 4 (0.37%) Oracle Database 12c
7 4 (0.37%) Oracle Reports
7 4 (0.37%) QlikView
8 3 (0.28%) Crystal Reports
8 3 (0.28%) Hadoop
8 3 (0.28%) Oracle BI EE
8 3 (0.28%) Oracle BI Publisher
8 3 (0.28%) Oracle ODI
8 3 (0.28%) Qlik Sense
9 2 (0.18%) MS Access
Development Applications
1 47 (4.34%) JIRA
2 15 (1.39%) Jenkins
3 11 (1.02%) Team Foundation Server
3 11 (1.02%) Visual Studio
4 7 (0.65%) Git (software)
5 4 (0.37%) SonarQube
6 3 (0.28%) Selenium
7 2 (0.18%) MSI
7 2 (0.18%) Visual Studio Team System
8 1 (0.092%) Atlassian Bamboo
8 1 (0.092%) Bitbucket
General
1 169 (15.62%) Finance
2 56 (5.18%) Banking
3 32 (2.96%) Retail
4 27 (2.50%) Telecoms
5 12 (1.11%) Investment Banking
6 9 (0.83%) Billing
7 8 (0.74%) Back Office
7 8 (0.74%) Financial Institution
7 8 (0.74%) Legal
8 7 (0.65%) Advertising
8 7 (0.65%) Marketing
9 6 (0.55%) German Language
9 6 (0.55%) Publishing
10 5 (0.46%) French Language
11 4 (0.37%) Front Office
11 4 (0.37%) Manufacturing
11 4 (0.37%) Military
12 3 (0.28%) Electronics
12 3 (0.28%) Law
12 3 (0.28%) Pharmaceutical
Job Titles
1 269 (24.86%) Analyst
2 152 (14.05%) Developer
3 122 (11.28%) Architect
4 101 (9.33%) Service Analyst
5 98 (9.06%) Service Manager
6 88 (8.13%) Business Analyst
7 81 (7.49%) ServiceNow Developer
8 64 (5.91%) Project Manager
9 59 (5.45%) Service Desk Analyst
10 53 (4.90%) IT Manager
11 47 (4.34%) Consultant
12 44 (4.07%) Support Analyst
13 40 (3.70%) IT Analyst
14 37 (3.42%) Support Engineer
15 34 (3.14%) Desktop Support
15 34 (3.14%) IT Services Manager
16 32 (2.96%) Administrator
17 27 (2.50%) Delivery Manager
18 26 (2.40%) Applications Support
19 25 (2.31%) ITSM Analyst
Libraries, Frameworks & Software Standards
1 100 (9.24%) HTML
2 83 (7.67%) CSS
3 77 (7.12%) XML
4 65 (6.01%) AngularJS
5 51 (4.71%) Web Services
6 39 (3.60%) Ajax
7 37 (3.42%) REST
8 25 (2.31%) HTML5
9 24 (2.22%) SOAP
10 12 (1.11%) .NET
11 11 (1.02%) LDAP
11 11 (1.02%) XHTML
12 10 (0.92%) Middleware
12 10 (0.92%) Twitter Bootstrap
13 9 (0.83%) Spring
14 8 (0.74%) RESTful
14 8 (0.74%) SAML
15 7 (0.65%) Apache Camel
16 6 (0.55%) JMS
17 4 (0.37%) ASP.NET
Miscellaneous
1 101 (9.33%) Analytical Skills
2 75 (6.93%) CMDB
3 50 (4.62%) Management Information System
4 46 (4.25%) Data Centre
5 29 (2.68%) Smartphone
6 28 (2.59%) Computer Science
7 27 (2.50%) Self-Motivation
8 24 (2.22%) Greenfield Project
9 20 (1.85%) Mainframe
10 19 (1.76%) iPhone
11 17 (1.57%) iPad
12 12 (1.11%) Mobile App
12 12 (1.11%) User Experience
12 12 (1.11%) Virtual Team
13 10 (0.92%) Taxonomies
14 9 (0.83%) NHS
15 8 (0.74%) Video Conferencing
16 7 (0.65%) Replication
17 6 (0.55%) Blackberry
17 6 (0.55%) Hedge funds
Operating Systems
1 203 (18.76%) Windows
2 82 (7.58%) Linux
3 57 (5.27%) Unix
4 52 (4.81%) Windows 10
5 49 (4.53%) Windows 7
6 44 (4.07%) Mac OS X
7 30 (2.77%) Android
7 30 (2.77%) Apple iOS
8 29 (2.68%) Windows Server
9 20 (1.85%) Windows Server 2008
9 20 (1.85%) Windows Server 2012
10 16 (1.48%) Mac OS
11 8 (0.74%) AIX
12 7 (0.65%) Red Hat Enterprise Linux
13 5 (0.46%) Windows 8
13 5 (0.46%) Windows Server 2003
14 4 (0.37%) MVS
15 3 (0.28%) Mac OS X Server
16 2 (0.18%) CentOS
16 2 (0.18%) VME
Processes & Methodologies
1 697 (64.42%) ITIL
2 654 (60.44%) Service Management
3 199 (18.39%) Agile Software Development
4 165 (15.25%) ITIL V3
5 146 (13.49%) Change Management
6 129 (11.92%) Service Delivery
7 109 (10.07%) Problem-Solving
8 105 (9.70%) Project Management
8 105 (9.70%) Stakeholder Management
9 99 (9.15%) Configuration Management
9 99 (9.15%) Service Design
10 80 (7.39%) Incident Management
11 67 (6.19%) Problem Management
12 62 (5.73%) Asset Management
13 59 (5.45%) PRINCE2
14 57 (5.27%) DevOps
14 57 (5.27%) Workflow
15 47 (4.34%) SDLC
16 43 (3.97%) Decision-Making
17 42 (3.88%) Disaster Recovery
Programming Languages
1 119 (11.00%) JavaScript
2 90 (8.32%) SQL
3 35 (3.23%) Java
4 30 (2.77%) PowerShell
5 19 (1.76%) Python
5 19 (1.76%) T-SQL
6 12 (1.11%) PL/SQL
7 11 (1.02%) Perl
7 11 (1.02%) PHP
8 8 (0.74%) Shell Script
9 6 (0.55%) C#
9 6 (0.55%) Ruby
10 5 (0.46%) AWK
10 5 (0.46%) Korn
11 4 (0.37%) C
12 3 (0.28%) BeanShell
12 3 (0.28%) VBScript
13 2 (0.18%) VBA
14 1 (0.092%) C++
14 1 (0.092%) VB
Qualifications
1 135 (12.48%) Security Cleared
2 110 (10.17%) SC Cleared
3 82 (7.58%) ITIL Certification
4 67 (6.19%) Degree
5 33 (3.05%) DV Cleared
6 32 (2.96%) ITIL Foundation Certificate
7 31 (2.87%) Microsoft Certification
8 21 (1.94%) Cisco Certification
9 18 (1.66%) Computer Science Degree
9 18 (1.66%) PMP
10 15 (1.39%) A+ Certification
10 15 (1.39%) PMI Certification
11 14 (1.29%) PRINCE2 Certification
12 12 (1.11%) CCNP
12 12 (1.11%) ISEB
13 11 (1.02%) MCP
13 11 (1.02%) MCSE
14 10 (0.92%) MOS
15 9 (0.83%) CCNA
15 9 (0.83%) MCSA
Quality Assurance & Compliance
1 86 (7.95%) SLA
2 18 (1.66%) PMO
3 16 (1.48%) COBIT
4 13 (1.20%) Data Quality
4 13 (1.20%) ISO/IEC 20000
5 11 (1.02%) QA
6 4 (0.37%) PMBOK
6 4 (0.37%) Sarbanes-Oxley
7 3 (0.28%) Cyber Essentials
7 3 (0.28%) ISO/IEC 27001
7 3 (0.28%) PCI DSS
8 2 (0.18%) Actionable Recommendations
8 2 (0.18%) GDPR
9 1 (0.092%) GCP
9 1 (0.092%) GxP
9 1 (0.092%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 161 (14.88%) Active Directory
2 35 (3.23%) VMware Infrastructure
3 15 (1.39%) BitLocker
4 13 (1.20%) Hyper-V
5 9 (0.83%) XenApp
6 8 (0.74%) Virtual Machines
6 8 (0.74%) VMware Workstation
7 7 (0.65%) Microsoft App-V
7 7 (0.65%) Virtual Desktop
7 7 (0.65%) XenDesktop
8 5 (0.46%) vSphere
9 3 (0.28%) ProxySG
9 3 (0.28%) Terminal Services
10 2 (0.18%) Firmware
10 2 (0.18%) NFS
10 2 (0.18%) Virtual Servers
10 2 (0.18%) VMware NSX
11 1 (0.092%) Docker
Systems Management
1 58 (5.36%) SCCM
2 16 (1.48%) Puppet
2 16 (1.48%) Systems Management Server (SMS)
3 14 (1.29%) Single Sign-On
4 13 (1.20%) Ansible
5 12 (1.11%) OVSD
6 8 (0.74%) ServiceCenter
7 6 (0.55%) BladeLogic
7 6 (0.55%) Opscode Chef
8 5 (0.46%) Microsoft Intune
8 5 (0.46%) SCOrch
9 4 (0.37%) Terraform
9 4 (0.37%) vCenter Server
9 4 (0.37%) vRealize
10 3 (0.28%) HP Operations Orchestration
10 3 (0.28%) MAILsweeper
10 3 (0.28%) SCOM
11 2 (0.18%) Backup Exec
11 2 (0.18%) Cisco IPCC
11 2 (0.18%) SolarWinds Orion
Vendors
1 365 (33.73%) ServiceNow
2 178 (16.45%) Microsoft
3 95 (8.78%) Remedy
4 78 (7.21%) HP
5 63 (5.82%) BMC
6 47 (4.34%) Oracle
7 42 (3.88%) Apple
8 41 (3.79%) VMware
9 35 (3.23%) Cisco
10 30 (2.77%) Citrix
11 21 (1.94%) Capita
12 20 (1.85%) Google
13 18 (1.66%) IBM
13 18 (1.66%) Ivanti
14 16 (1.48%) F5
15 15 (1.39%) Dell
16 14 (1.29%) Red Hat
17 13 (1.20%) Adobe
17 13 (1.20%) CA
17 13 (1.20%) SAP