Period
to 22 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK > England
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 232 239 240
Rank change year-on-year +7 +1 +7
Contract jobs citing ITSM 1,103 986 1,109
As % of all contract IT jobs advertised in England 1.17% 1.08% 1.14%
As % of the Processes & Methodologies category 1.35% 1.26% 1.33%
Number of daily rates quoted 736 628 767
England median daily rate £425 £425 £410
Median daily rate % change year-on-year - +3.66% +2.50%
10th Percentile £135 £159 £203
90th Percentile £600 £575 £575
UK median daily rate £425 £416 £410
% change year-on-year +2.16% +1.46% +2.50%
Number of hourly rates quoted 57 67 41
England median hourly rate £17.50 £17.50 £17.00
Median hourly rate % change year-on-year - +2.94% -8.21%
10th Percentile £14.70 £9.92 £10.50
90th Percentile £31.70 £55.00 £59.31
UK median hourly rate £17.50 £20.50 £14.50
% change year-on-year -14.63% +41.38% -21.71%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,416 78,525 83,399
As % of all contract IT jobs advertised in England 86.24% 85.92% 85.37%
Number of daily rates quoted 54,353 52,544 55,556
England median daily rate £473 £450 £425
Median daily rate % change year-on-year +5.00% +5.88% +3.03%
10th Percentile £300 £283 £263
90th Percentile £644 £631 £606
UK median daily rate £454 £450 £425
% change year-on-year +0.89% +5.88% +3.03%
Number of hourly rates quoted 2,177 1,846 2,212
England median hourly rate £21.00 £24.82 £22.50
Median hourly rate % change year-on-year -15.39% +10.31% +3.97%
10th Percentile £11.25 £11.25 £11.50
90th Percentile £50.00 £50.00 £48.00
UK median hourly rate £21.00 £24.93 £22.50
% change year-on-year -15.75% +10.78% +3.97%

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in England.

Contractor daily rate trend for ITSM in England

ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITSM in England over the 6 months to 22 October 2018.

Contractor daily rate histogram for ITSM in England

ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in England.

Contractor hourly rate trend for ITSM in England

ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITSM in England over the 6 months to 22 October 2018.

Contractor hourly rate histogram for ITSM in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 482 £500 +5.26% 52
South East +8 226 £400 - 31
North of England +11 135 £373 +6.28% 34
Midlands -4 123 £420 +37.70% 30
West Midlands +28 92 £415 +18.57% 19
North West +11 81 £373 +6.13% 19
East of England +8 78 £311 -11.07% 19
South West +1 55 £420 +13.51% 12
Yorkshire -11 30 £368 +5.00% 10
East Midlands -17 29 £431 +43.75% 11
North East +13 24 £415 +3.75% 5
ITSM
UK

For the 6 months to 22 October 2018, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for ITSM.

1 669 (60.65%) ITIL
2 642 (58.20%) Service Management
3 354 (32.09%) ServiceNow
4 272 (24.66%) Windows
5 254 (23.03%) Microsoft
6 221 (20.04%) Active Directory
7 184 (16.68%) Agile Software Development
8 171 (15.50%) Security Cleared
9 153 (13.87%) Problem-Solving
10 147 (13.33%) ITIL V3
11 139 (12.60%) Microsoft Office
11 139 (12.60%) Finance
12 138 (12.51%) Change Management
13 129 (11.70%) Service Delivery
14 128 (11.60%) JavaScript
15 121 (10.97%) SC Cleared
16 110 (9.97%) Analytical Skills
17 105 (9.52%) SCCM
18 101 (9.16%) SQL
19 98 (8.88%) Remedy
19 98 (8.88%) Configuration Management
19 98 (8.88%) Remedy ITSM
20 96 (8.70%) Office 365
20 96 (8.70%) HP
21 93 (8.43%) HTML
21 93 (8.43%) Incident Management
22 88 (7.98%) Windows 10
23 86 (7.80%) Asset Management
24 84 (7.62%) CMDB
25 83 (7.52%) Stakeholder Management

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (4.53%) MS Exchange
2 36 (3.26%) SharePoint
3 31 (2.81%) CMS
4 20 (1.81%) Skype for Business
5 16 (1.45%) Confluence
6 12 (1.09%) IIS
7 11 (1.00%) Exchange Server 2010
8 10 (0.91%) Exchange Server 2007
9 9 (0.82%) JBoss
10 8 (0.73%) Apache
11 7 (0.63%) Apache ServiceMix
11 7 (0.63%) Exchange Server 2003
11 7 (0.63%) Exchange Server 2013
12 6 (0.54%) WebLogic
13 5 (0.45%) Liferay
13 5 (0.45%) Oracle SOA Suite
13 5 (0.45%) WebLogic Portal
14 4 (0.36%) Blackberry Enterprise Server
14 4 (0.36%) NetWeaver
14 4 (0.36%) SharePoint 2010
Applications
1 139 (12.60%) Microsoft Office
2 32 (2.90%) Microsoft Excel
3 29 (2.63%) MS Visio
4 21 (1.90%) Microsoft PowerPoint
5 9 (0.82%) Microsoft Project
6 2 (0.18%) InfoPath
7 1 (0.091%) Chatbot
Business Applications
1 98 (8.88%) Remedy ITSM
2 11 (1.00%) Dynamics AX
2 11 (1.00%) Dynamics CRM
3 7 (0.63%) Remedy AR System
4 5 (0.45%) Teamcenter
5 4 (0.36%) SAP ERP
6 3 (0.27%) assyst
7 2 (0.18%) Servitor
7 2 (0.18%) Unit4 Business World
8 1 (0.091%) Carpe Diem
8 1 (0.091%) Dynamics NAV
8 1 (0.091%) Elite 3E
8 1 (0.091%) Oracle CRM
8 1 (0.091%) Oracle ERP
8 1 (0.091%) SAP Hybris
8 1 (0.091%) Workday HCM
Cloud Services
1 96 (8.70%) Office 365
2 40 (3.63%) Microsoft Azure
3 26 (2.36%) Amazon AWS
4 22 (1.99%) OneDrive
5 21 (1.90%) SaaS
6 18 (1.63%) IaaS
7 16 (1.45%) Azure Active Directory
7 16 (1.45%) PaaS
8 8 (0.73%) Cloud Computing
9 4 (0.36%) GitHub
10 3 (0.27%) G Suite
11 2 (0.18%) Dynamics 365
11 2 (0.18%) Google Cloud Platform
11 2 (0.18%) IBM Cloud
11 2 (0.18%) Mimecast
11 2 (0.18%) Salesforce Service Cloud
11 2 (0.18%) Slack
12 1 (0.091%) Amazon EMR
12 1 (0.091%) Oracle Service Cloud
12 1 (0.091%) SuccessFactors
Communications & Networking
1 67 (6.07%) Firewall
2 56 (5.08%) LAN
3 53 (4.81%) WAN
4 37 (3.35%) VPN
5 31 (2.81%) DNS
6 28 (2.54%) TCP/IP
7 24 (2.18%) Remote Desktop
8 22 (1.99%) DHCP
9 17 (1.54%) Skype
10 15 (1.36%) Wi-Fi
11 14 (1.27%) Intranet
11 14 (1.27%) SAN
12 12 (1.09%) VoIP
13 10 (0.91%) Internet
13 10 (0.91%) NAS
13 10 (0.91%) SSL
14 9 (0.82%) Intrusion Detection
15 8 (0.73%) iSCSI
15 8 (0.73%) Network Security
16 7 (0.63%) VLAN
Database & Business Intelligence
1 38 (3.45%) SQL Server
2 22 (1.99%) Relational Database
3 13 (1.18%) SQL Server Integration Services
4 11 (1.00%) Oracle Database
5 8 (0.73%) MySQL
6 7 (0.63%) Big Data
6 7 (0.63%) Data Warehouse
6 7 (0.63%) SQL Server 2008
7 5 (0.45%) Azure SQL Data Warehouse
7 5 (0.45%) Azure SQL Database
7 5 (0.45%) Hadoop
7 5 (0.45%) Power BI
8 4 (0.36%) MongoDB
8 4 (0.36%) QlikView
9 3 (0.27%) Crystal Reports
9 3 (0.27%) Qlik Sense
10 2 (0.18%) MS Access
10 2 (0.18%) Pentaho
10 2 (0.18%) PostgreSQL
11 1 (0.091%) SQL Server 2012
Development Applications
1 42 (3.81%) JIRA
2 14 (1.27%) Visual Studio
3 12 (1.09%) Jenkins
4 9 (0.82%) MSI
4 9 (0.82%) Team Foundation Server
5 7 (0.63%) Git (software)
6 4 (0.36%) SonarQube
7 3 (0.27%) AdminStudio
7 3 (0.27%) LoadRunner
7 3 (0.27%) TestDirector
8 2 (0.18%) Oracle Forms
8 2 (0.18%) Selenium
8 2 (0.18%) Visual Studio Team System
8 2 (0.18%) Zephyr
9 1 (0.091%) Atlassian Bamboo
9 1 (0.091%) Bitbucket
9 1 (0.091%) SQL Server Management Studio (SSMS)
General
1 139 (12.60%) Finance
2 45 (4.08%) Banking
3 32 (2.90%) Telecoms
4 31 (2.81%) Retail
5 20 (1.81%) Marketing
6 15 (1.36%) Investment Banking
7 11 (1.00%) Legal
8 9 (0.82%) Back Office
9 8 (0.73%) Billing
9 8 (0.73%) Manufacturing
10 6 (0.54%) Advertising
10 6 (0.54%) French Language
11 5 (0.45%) Aerospace
11 5 (0.45%) Law
11 5 (0.45%) Military
11 5 (0.45%) Publishing
12 4 (0.36%) Financial Institution
13 3 (0.27%) Electronics
13 3 (0.27%) German Language
13 3 (0.27%) Portuguese Language
Job Titles
1 271 (24.57%) Analyst
2 142 (12.87%) Developer
3 104 (9.43%) Service Analyst
4 91 (8.25%) Architect
4 91 (8.25%) Service Manager
5 80 (7.25%) Business Analyst
6 78 (7.07%) ServiceNow Developer
7 71 (6.44%) Service Desk Analyst
8 54 (4.90%) Support Engineer
9 51 (4.62%) Project Manager
10 50 (4.53%) IT Manager
11 43 (3.90%) Support Analyst
12 41 (3.72%) IT Analyst
13 40 (3.63%) Consultant
13 40 (3.63%) Desktop Support
14 39 (3.54%) Administrator
15 34 (3.08%) IT Services Manager
16 26 (2.36%) Delivery Manager
17 23 (2.09%) Applications Support
18 22 (1.99%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 93 (8.43%) HTML
2 79 (7.16%) XML
3 76 (6.89%) CSS
4 49 (4.44%) AngularJS
5 39 (3.54%) Ajax
6 38 (3.45%) Web Services
7 28 (2.54%) HTML5
8 25 (2.27%) REST
9 21 (1.90%) SOAP
10 20 (1.81%) XHTML
11 16 (1.45%) Middleware
12 10 (0.91%) .NET
13 8 (0.73%) RESTful
13 8 (0.73%) Spring
14 7 (0.63%) Apache Camel
14 7 (0.63%) LDAP
15 6 (0.54%) ASP.NET
15 6 (0.54%) SAML
16 5 (0.45%) JMS
16 5 (0.45%) ODBC
Miscellaneous
1 110 (9.97%) Analytical Skills
2 84 (7.62%) CMDB
3 56 (5.08%) Management Information System
4 39 (3.54%) Smartphone
5 35 (3.17%) Self-Motivation
6 33 (2.99%) Computer Science
7 32 (2.90%) Data Centre
8 25 (2.27%) iPhone
9 17 (1.54%) iPad
10 16 (1.45%) Mobile App
10 16 (1.45%) User Experience
11 15 (1.36%) Virtual Team
12 14 (1.27%) Mainframe
13 13 (1.18%) Greenfield Project
14 11 (1.00%) Taxonomies
15 9 (0.82%) Private Cloud
16 7 (0.63%) Video Conferencing
17 6 (0.54%) Distributed Denial-of-Service
17 6 (0.54%) FMCG
18 5 (0.45%) Public Cloud
Operating Systems
1 272 (24.66%) Windows
2 88 (7.98%) Windows 10
3 75 (6.80%) Linux
4 68 (6.17%) Windows 7
5 62 (5.62%) Unix
6 60 (5.44%) Windows Server
7 47 (4.26%) Mac OS X
8 42 (3.81%) Apple iOS
9 34 (3.08%) Windows Server 2008
10 30 (2.72%) Windows Server 2012
11 29 (2.63%) Mac OS
12 26 (2.36%) Android
13 7 (0.63%) Windows 8
14 6 (0.54%) Windows Server 2003
15 5 (0.45%) CentOS
15 5 (0.45%) Ubuntu
15 5 (0.45%) VMS
16 3 (0.27%) Mac OS X Server
16 3 (0.27%) MVS
17 2 (0.18%) Windows Embedded Compact
Processes & Methodologies
1 669 (60.65%) ITIL
2 642 (58.20%) Service Management
3 184 (16.68%) Agile Software Development
4 153 (13.87%) Problem-Solving
5 147 (13.33%) ITIL V3
6 138 (12.51%) Change Management
7 129 (11.70%) Service Delivery
8 98 (8.88%) Configuration Management
9 93 (8.43%) Incident Management
10 86 (7.80%) Asset Management
11 83 (7.52%) Stakeholder Management
12 78 (7.07%) Project Management
13 77 (6.98%) Problem Management
14 66 (5.98%) Workflow
15 62 (5.62%) Service Design
16 60 (5.44%) DevOps
17 52 (4.71%) PRINCE2
18 45 (4.08%) Risk Management
19 44 (3.99%) Disaster Recovery
20 43 (3.90%) Continuous Improvement
Programming Languages
1 128 (11.60%) JavaScript
2 101 (9.16%) SQL
3 49 (4.44%) PowerShell
4 32 (2.90%) Java
5 23 (2.09%) Python
6 16 (1.45%) Perl
7 14 (1.27%) T-SQL
8 11 (1.00%) PHP
9 9 (0.82%) PL/SQL
10 8 (0.73%) C#
11 6 (0.54%) C
12 5 (0.45%) Bash Shell
12 5 (0.45%) Ruby
13 3 (0.27%) Shell Script
13 3 (0.27%) VBScript
14 2 (0.18%) ABAP
15 1 (0.091%) C++
15 1 (0.091%) Groovy
15 1 (0.091%) VB
Qualifications
1 171 (15.50%) Security Cleared
2 121 (10.97%) SC Cleared
3 76 (6.89%) Degree
4 65 (5.89%) ITIL Certification
5 58 (5.26%) DV Cleared
6 36 (3.26%) ITIL Foundation Certificate
6 36 (3.26%) Microsoft Certification
7 28 (2.54%) A+ Certification
8 20 (1.81%) Computer Science Degree
9 19 (1.72%) ISEB
10 14 (1.27%) MCSE
11 13 (1.18%) MCSA
12 12 (1.09%) Cisco Certification
12 12 (1.09%) MCP
13 10 (0.91%) BPSS Clearance
13 10 (0.91%) MOS
13 10 (0.91%) PMI Certification
13 10 (0.91%) PMP
13 10 (0.91%) PRINCE2 Certification
14 8 (0.73%) CCNA
Quality Assurance & Compliance
1 83 (7.52%) SLA
2 18 (1.63%) Data Quality
3 17 (1.54%) QA
4 16 (1.45%) PMO
5 8 (0.73%) COBIT
6 7 (0.63%) ISO/IEC 20000
7 4 (0.36%) Sarbanes-Oxley
8 3 (0.27%) Cyber Essentials
8 3 (0.27%) GDPR
8 3 (0.27%) PCI DSS
9 2 (0.18%) Actionable Recommendations
9 2 (0.18%) Government Security Classifications
9 2 (0.18%) ISO/IEC 27001
9 2 (0.18%) PMBOK
10 1 (0.091%) Disclosure Scotland
10 1 (0.091%) GxP
10 1 (0.091%) HL7
10 1 (0.091%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 221 (20.04%) Active Directory
2 45 (4.08%) VMware Infrastructure
3 31 (2.81%) Hyper-V
4 22 (1.99%) BitLocker
5 14 (1.27%) Virtual Machines
5 14 (1.27%) XenApp
6 13 (1.18%) Virtual Desktop
7 10 (0.91%) Microsoft App-V
8 9 (0.82%) VMware Workstation
8 9 (0.82%) vSphere
9 6 (0.54%) XenDesktop
10 4 (0.36%) Firmware
11 3 (0.27%) ProxySG
12 2 (0.18%) NFS
12 2 (0.18%) VMware NSX
13 1 (0.091%) Docker
13 1 (0.091%) Terminal Services
Systems Management
1 105 (9.52%) SCCM
2 23 (2.09%) Systems Management Server (SMS)
3 16 (1.45%) OVSD
4 12 (1.09%) Single Sign-On
5 10 (0.91%) HP Operations Orchestration
5 10 (0.91%) Microsoft Intune
6 9 (0.82%) Puppet
6 9 (0.82%) ServiceCenter
7 7 (0.63%) Ansible
7 7 (0.63%) SCOM
8 6 (0.54%) CA Spectrum
8 6 (0.54%) FortiGate
8 6 (0.54%) Nagios
8 6 (0.54%) Opscode Chef
9 5 (0.45%) PTC Integrity
9 5 (0.45%) Terraform
10 4 (0.36%) HP ALM
10 4 (0.36%) HP Quality Center
10 4 (0.36%) SCOrch
10 4 (0.36%) vRealize
Vendors
1 354 (32.09%) ServiceNow
2 254 (23.03%) Microsoft
3 98 (8.88%) Remedy
4 96 (8.70%) HP
5 67 (6.07%) VMware
6 63 (5.71%) BMC
7 53 (4.81%) Apple
8 48 (4.35%) Citrix
9 45 (4.08%) Oracle
10 26 (2.36%) Cisco
11 21 (1.90%) CA
12 20 (1.81%) Adobe
13 18 (1.63%) Dell
14 17 (1.54%) Google
15 16 (1.45%) SAP
16 15 (1.36%) McAfee
17 13 (1.18%) F5
17 13 (1.18%) IBM
17 13 (1.18%) Ivanti
17 13 (1.18%) Splunk