The following table provides summary statistics for contract job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
UK / England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 198 225 240
Rank change year-on-year +27 +15  
Contract jobs citing ITSM 535 552 490
As % of all contract IT jobs advertised in England 1.26% 1.12% 0.96%
As % of the Processes & Methodologies category 1.49% 1.34% 1.19%
Number of daily rates quoted 328 371 312
Median daily rate £425 £423 £400
Median daily rate % change year-on-year +0.59% +5.62%  
90% offered a daily rate of more than £170 £195 £175
10% offered a daily rate of more than £550 £550 £525
UK excluding London median daily rate £400 £370 £387
% change year-on-year +8.10% -4.39%  
Number of hourly rates quoted 34 14 17
Median hourly rate £15.72 £18.54 £12.50
Median hourly rate % change year-on-year -15.22% +48.30%  
90% offered a hourly rate of more than £8.80 £13.65 £10.50
10% offered a hourly rate of more than £30.60 £49.92 £23.00
UK excluding London median hourly rate £17.50 £17.38 £12.50
% change year-on-year +0.71% +39.00%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 35981 41220 41210
As % of all contract IT job vacancies advertised in England 84.73% 83.49% 80.75%
Number of daily rates quoted 23640 27663 26906
Median daily rate £450 £450 £415
Median daily rate % change year-on-year - +8.43%  
90% offered a daily rate of more than £313 £300 £288
10% offered a daily rate of more than £600 £600 £590
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 936 964 1142
Median hourly rate £32.50 £27.50 £26.00
Median hourly rate % change year-on-year +18.18% +5.76%  
90% offered a hourly rate of more than £12.53 £12.58 £12.00
10% offered a hourly rate of more than £52.50 £49.05 £50.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in England

ITSM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in England.

Contractor daily rate trend for ITSM in England

ITSM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing ITSM in England over the 3 months to 24 June 2017.

Contractor daily rate histogram for ITSM in England

ITSM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in England.

Contractor hourly rate trend for ITSM in England

ITSM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing ITSM in England over the 3 months to 24 June 2017.

Contractor hourly rate histogram for ITSM in England

ITSM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 271 £475 - 34
South East +36 112 £413 +10.00% 16
East of England +19 41 £352 +75.75% 8
North West +11 39 £375 - 13
South West +22 24 £525 +6.06% 4
East Midlands +3 24 £350 +102.89% 3
Yorkshire -4 13 £475 +35.71% 3
North East +53 11 £475 +46.15%
West Midlands +5 6 £270 -32.91% 5
ITSM
UK

For the 6 months to 24 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for ITSM.

1 675 (69.30%) ITIL
2 608 (62.42%) Service Management
3 301 (30.90%) ServiceNow
4 187 (19.20%) Security Cleared
5 174 (17.86%) Windows
6 168 (17.25%) Microsoft
7 163 (16.74%) Service Delivery
8 157 (16.12%) Finance
9 144 (14.78%) SC Cleared
10 130 (13.35%) ITIL V3
11 122 (12.53%) Analytical Skills
12 118 (12.11%) HP
13 117 (12.01%) Project Management
14 115 (11.81%) Change Management
14 115 (11.81%) Active Directory
15 114 (11.70%) SQL
16 111 (11.40%) JavaScript
17 102 (10.47%) SLA
18 99 (10.16%) Remedy
18 99 (10.16%) Remedy ITSM
19 98 (10.06%) CMDB
19 98 (10.06%) Microsoft Office
20 94 (9.65%) HTML
21 88 (9.03%) ITIL Certification
21 88 (9.03%) Incident Management
22 86 (8.83%) Telecoms
23 84 (8.62%) Stakeholder Management
23 84 (8.62%) Linux
24 80 (8.21%) Cisco
25 79 (8.11%) Oracle

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (5.03%) CMS
2 34 (3.49%) SharePoint
3 14 (1.44%) MS Exchange
4 13 (1.33%) Confluence
4 13 (1.33%) Skype for Business
5 12 (1.23%) Exchange Server 2013
6 11 (1.13%) IIS
7 9 (0.92%) WebSphere
8 8 (0.82%) Exchange Server 2010
8 8 (0.82%) WebLogic
9 6 (0.62%) BizTalk Server
9 6 (0.62%) Tuxedo
9 6 (0.62%) WebSphere Application Server
10 5 (0.51%) SAS
10 5 (0.51%) WildFly
11 4 (0.41%) Blackberry Enterprise Server
11 4 (0.41%) SharePoint 2010
11 4 (0.41%) Tomcat
12 3 (0.31%) IBM HTTP Server
12 3 (0.31%) LiveCycle
Applications
1 98 (10.06%) Microsoft Office
2 65 (6.67%) Microsoft Excel
3 49 (5.03%) Microsoft PowerPoint
4 15 (1.54%) MS Visio
5 6 (0.62%) InfoPath
6 2 (0.21%) Microsoft Project
6 2 (0.21%) Photoshop
7 1 (0.10%) S-PLUS
7 1 (0.10%) Spreadsheet
Business Applications
1 99 (10.16%) Remedy ITSM
2 10 (1.03%) Remedy AR System
3 6 (0.62%) Dynamics CRM
3 6 (0.62%) Oracle Receivables
4 3 (0.31%) SAP Oil and Gas
4 3 (0.31%) Staffware
5 2 (0.21%) Oracle EBS
5 2 (0.21%) Teamcenter
6 1 (0.10%) assyst
6 1 (0.10%) Maximo
6 1 (0.10%) Oracle Financials
6 1 (0.10%) Oracle Procure-to-Pay
6 1 (0.10%) SAP ERP
6 1 (0.10%) SystmOne
Cloud Services
1 28 (2.87%) Microsoft Azure
1 28 (2.87%) Office 365
2 17 (1.75%) SaaS
3 15 (1.54%) Amazon AWS
3 15 (1.54%) Cloud Computing
4 12 (1.23%) IaaS
5 11 (1.13%) G Suite
6 8 (0.82%) PaaS
7 4 (0.41%) Azure Active Directory
8 2 (0.21%) OpenShift
9 1 (0.10%) OneDrive
Communications & Networking
1 68 (6.98%) Firewall
2 63 (6.47%) Wireless
3 61 (6.26%) WAN
4 52 (5.34%) LAN
5 39 (4.00%) BIG-IP
6 30 (3.08%) DNS
7 29 (2.98%) VPN
8 25 (2.57%) LDAP
8 25 (2.57%) TCP/IP
9 18 (1.85%) DHCP
10 16 (1.64%) Cisco ASA
10 16 (1.64%) Cisco IOS
11 13 (1.33%) SSL
12 12 (1.23%) Remote Desktop
13 11 (1.13%) Internet
14 10 (1.03%) MPLS
15 9 (0.92%) BGP
15 9 (0.92%) SAN
15 9 (0.92%) VoIP
16 7 (0.72%) WLAN
Database & Business Intelligence
1 47 (4.83%) SQL Server
2 19 (1.95%) DB2
3 13 (1.33%) SQL Server 2012
4 11 (1.13%) Big Data
4 11 (1.13%) MongoDB
4 11 (1.13%) Oracle Database
5 10 (1.03%) Oracle Reports
6 9 (0.92%) MySQL
7 8 (0.82%) BusinessObjects
7 8 (0.82%) Data Warehouse
8 6 (0.62%) Pentaho
8 6 (0.62%) SQL Server 2008
9 5 (0.51%) Star Schema
10 4 (0.41%) FileMaker
10 4 (0.41%) Hadoop
10 4 (0.41%) Relational Database
10 4 (0.41%) SQL Server 2014
10 4 (0.41%) SQL Server 2016
11 3 (0.31%) PostgreSQL
11 3 (0.31%) Power BI
Development Applications
1 32 (3.29%) JIRA
2 7 (0.72%) Bitbucket
3 6 (0.62%) Git (software)
4 4 (0.41%) Jenkins
4 4 (0.41%) SonarQube
4 4 (0.41%) Sonatype Nexus
5 3 (0.31%) Dreamweaver
5 3 (0.31%) TeamCity
6 2 (0.21%) Selenium
7 1 (0.10%) Atlassian Bamboo
7 1 (0.10%) Checkstyle
7 1 (0.10%) FindBugs
7 1 (0.10%) Gradle
7 1 (0.10%) JUnit
7 1 (0.10%) Maven
7 1 (0.10%) Octopus Deploy
7 1 (0.10%) Subversion
7 1 (0.10%) Team Foundation Server
General
1 157 (16.12%) Finance
2 86 (8.83%) Telecoms
3 47 (4.83%) Banking
4 36 (3.70%) Retail
5 24 (2.46%) Manufacturing
6 15 (1.54%) Investment Banking
7 14 (1.44%) Pharmaceutical
8 10 (1.03%) Law
8 10 (1.03%) Marketing
9 8 (0.82%) Legal
10 7 (0.72%) Billing
11 4 (0.41%) Electronics
11 4 (0.41%) Japanese Language
11 4 (0.41%) Publishing
12 3 (0.31%) Financial Institution
12 3 (0.31%) Front Office
12 3 (0.31%) Retail Banking
13 2 (0.21%) Aerospace
13 2 (0.21%) Automotive
13 2 (0.21%) Italian Language
Job Titles
1 224 (23.00%) Analyst
2 146 (14.99%) Developer
3 96 (9.86%) Service Analyst
3 96 (9.86%) ServiceNow Developer
4 87 (8.93%) Architect
5 77 (7.91%) Service Manager
6 71 (7.29%) Business Analyst
7 58 (5.95%) Consultant
8 56 (5.75%) Service Desk Analyst
9 39 (4.00%) IT Manager
9 39 (4.00%) Network Engineer
10 35 (3.59%) Project Manager
11 28 (2.87%) ITSM Analyst
12 27 (2.77%) Administrator
12 27 (2.77%) IT Analyst
13 25 (2.57%) Delivery Manager
13 25 (2.57%) IT Support
13 25 (2.57%) Support Analyst
14 24 (2.46%) ITIL Manager
14 24 (2.46%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 94 (9.65%) HTML
2 72 (7.39%) Web Services
3 63 (6.47%) XML
4 60 (6.16%) CSS
5 46 (4.72%) AngularJS
6 27 (2.77%) Ajax
7 22 (2.26%) .NET
7 22 (2.26%) Twitter Bootstrap
8 20 (2.05%) REST
8 20 (2.05%) SOAP
9 14 (1.44%) jQuery
9 14 (1.44%) JSON
10 13 (1.33%) HTML5
11 9 (0.92%) Middleware
12 8 (0.82%) Oracle ADF
13 7 (0.72%) ASP.NET
13 7 (0.72%) SAML
14 6 (0.62%) D3.js
14 6 (0.62%) Django
14 6 (0.62%) Highcharts JS
Miscellaneous
1 122 (12.53%) Analytical Skills
2 98 (10.06%) CMDB
3 50 (5.13%) Management Information System
4 47 (4.83%) Data Centre
5 32 (3.29%) Computer Science
6 24 (2.46%) NHS
7 20 (2.05%) Enterprise Software
8 19 (1.95%) Smartphone
9 15 (1.54%) Greenfield Project
10 14 (1.44%) Video Conferencing
11 13 (1.33%) Public Cloud
12 12 (1.23%) Virtual Team
13 11 (1.13%) Replication
13 11 (1.13%) User Experience
14 10 (1.03%) CESG
15 9 (0.92%) Blackberry
15 9 (0.92%) Data Protection Act
16 8 (0.82%) Hybrid Cloud
16 8 (0.82%) Life Science
16 8 (0.82%) Mainframe
Operating Systems
1 174 (17.86%) Windows
2 84 (8.62%) Linux
3 50 (5.13%) Unix
4 47 (4.83%) Windows Server
5 43 (4.41%) Windows 7
6 32 (3.29%) Android
7 21 (2.16%) Windows Server 2012
8 20 (2.05%) Windows Server 2008
9 19 (1.95%) Apple iOS
10 17 (1.75%) Windows 10
11 13 (1.33%) AIX
11 13 (1.33%) CentOS
12 12 (1.23%) Red Hat Enterprise Linux
13 11 (1.13%) Mac OS X
13 11 (1.13%) Windows Server 2003
14 10 (1.03%) Oracle Linux
14 10 (1.03%) SUSE Linux Enterprise Server
14 10 (1.03%) Windows 8
14 10 (1.03%) Windows XP
15 7 (0.72%) Mac OS
Processes & Methodologies
1 675 (69.30%) ITIL
2 608 (62.42%) Service Management
3 163 (16.74%) Service Delivery
4 130 (13.35%) ITIL V3
5 117 (12.01%) Project Management
6 115 (11.81%) Change Management
7 88 (9.03%) Incident Management
8 84 (8.62%) Stakeholder Management
9 79 (8.11%) Agile Software Development
10 76 (7.80%) Configuration Management
11 66 (6.78%) Problem Management
12 56 (5.75%) PRINCE2
13 53 (5.44%) Service Design
14 49 (5.03%) Asset Management
15 48 (4.93%) Workflow
16 41 (4.21%) Network Design
17 40 (4.11%) Release Management
18 37 (3.80%) Business Analysis
18 37 (3.80%) Migration
19 36 (3.70%) Knowledge Management
Programming Languages
1 114 (11.70%) SQL
2 111 (11.40%) JavaScript
3 39 (4.00%) Java
4 29 (2.98%) PowerShell
5 24 (2.46%) Python
6 21 (2.16%) C
7 19 (1.95%) C#
8 14 (1.44%) Bash Shell
9 11 (1.13%) COBOL
9 11 (1.13%) PL/SQL
9 11 (1.13%) VBA
10 8 (0.82%) VB.NET
11 7 (0.72%) VBScript
12 6 (0.62%) Perl
12 6 (0.62%) PHP
13 5 (0.51%) VB
14 4 (0.41%) Korn
14 4 (0.41%) Shell Script
15 3 (0.31%) T-SQL
16 1 (0.10%) ABAP
Qualifications
1 187 (19.20%) Security Cleared
2 144 (14.78%) SC Cleared
3 88 (9.03%) ITIL Certification
4 77 (7.91%) Degree
5 69 (7.08%) Cisco Certification
6 54 (5.54%) CCNP
7 46 (4.72%) DV Cleared
8 43 (4.41%) CCDP
9 42 (4.31%) JNCIA
10 41 (4.21%) CCIE
10 41 (4.21%) CCIP
10 41 (4.21%) CCSA
10 41 (4.21%) CCSE
10 41 (4.21%) JNCIE
11 33 (3.39%) Microsoft Certification
12 31 (3.18%) Computer Science Degree
13 30 (3.08%) HP ASE
13 30 (3.08%) HP MASE
14 27 (2.77%) MCP
15 20 (2.05%) ISEB
Quality Assurance & Compliance
1 102 (10.47%) SLA
2 24 (2.46%) ISO/IEC 20000
3 18 (1.85%) COBIT
4 13 (1.33%) ISO/IEC 27001
5 12 (1.23%) QA
6 9 (0.92%) PCI DSS
7 8 (0.82%) PMO
8 6 (0.62%) Disclosure Scotland
8 6 (0.62%) EFQM
9 4 (0.41%) ISO 22301
10 3 (0.31%) ISO/IEC 19770
11 2 (0.21%) GAMP
11 2 (0.21%) GDPR
11 2 (0.21%) ISO 9001
12 1 (0.10%) Data Quality
12 1 (0.10%) ISO 9000
12 1 (0.10%) Sarbanes-Oxley
12 1 (0.10%) Solvency II
System Software
1 115 (11.81%) Active Directory
2 42 (4.31%) VMware Infrastructure
3 21 (2.16%) Hyper-V
4 19 (1.95%) Virtual Machines
5 13 (1.33%) VMware Workstation
6 9 (0.92%) Terminal Services
7 7 (0.72%) VMware ESXi
8 5 (0.51%) vSphere
9 4 (0.41%) NFS
9 4 (0.41%) vCloud
10 3 (0.31%) DFS Replication
10 3 (0.31%) Firmware
11 2 (0.21%) Docker
11 2 (0.21%) Snort
11 2 (0.21%) Virtual Desktop
11 2 (0.21%) XenApp
12 1 (0.10%) EMC RecoverPoint
Systems Management
1 42 (4.31%) FortiGate
2 35 (3.59%) SCCM
3 18 (1.85%) OVSD
4 13 (1.33%) ServiceCenter
5 11 (1.13%) SCOM
6 10 (1.03%) Puppet
6 10 (1.03%) Symantec Endpoint Protection
7 9 (0.92%) DameWare
8 8 (0.82%) Ansible
9 7 (0.72%) Nagios
10 6 (0.62%) Microsoft Clustering
10 6 (0.62%) PowerCLI
10 6 (0.62%) Tivoli
10 6 (0.62%) Tivoli Storage Manager
11 5 (0.51%) AirWatch
11 5 (0.51%) Netcool
12 4 (0.41%) Cisco IPCC
12 4 (0.41%) Red Hat Satellite
13 3 (0.31%) OpenView
13 3 (0.31%) WSUS
Vendors
1 301 (30.90%) ServiceNow
2 168 (17.25%) Microsoft
3 118 (12.11%) HP
4 99 (10.16%) Remedy
5 80 (8.21%) Cisco
6 79 (8.11%) Oracle
7 56 (5.75%) BMC
8 55 (5.65%) VMware
9 49 (5.03%) F5
10 44 (4.52%) CheckPoint
10 44 (4.52%) Juniper
11 43 (4.41%) Fortinet
12 42 (4.31%) Riverbed
13 31 (3.18%) Apple
14 28 (2.87%) Aruba
15 21 (2.16%) Citrix
15 21 (2.16%) SAP
16 17 (1.75%) CA
16 17 (1.75%) IBM
16 17 (1.75%) Red Hat
East London
Global Technology Solutions Ltd
Rate: £130 - £140 per day
Posted: 2 days ago
London
Square One Resources
Rate: £130 per day
Posted: Yesterday
Chesterfield, Derbyshire
AMS contingency
Rate: Negotiable
Posted: Yesterday
Hayes, Middlesex
Avance Consulting
Rate: From £450 to £500 per day
Posted: 4 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Posted: 23 hours ago
Uxbridge, Middlesex
Talendrone.com
Rate: £60 - £80 / Day
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £425 - £450 per day
Posted: 2 days ago
Manchester, Lancashire
ARC IT Recruitment Ltd
Posted: 4 days ago
London
TEKsystems
Rate: £450 - £550 per day
Posted: 4 days ago
Liverpool, Merseyside
NHS Blood And Transplant
Rate: From £47,092 to £58,217 per annum
Posted: 24 days ago