Period
to 20 November 2017

The median contractor rate for a 2nd Line Support was £140 per day in advertised job vacancies in the South West during the 6 months to 20 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support
England > South West
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 133 109 144
Rank change year-on-year -24 +35 -14
Contract jobs requiring a 2nd Line Support 63 101 82
As % of all contract IT jobs advertised in the South West 1.12% 1.78% 1.24%
As % of the Job Titles category 1.18% 1.88% 1.30%
Number of daily rates quoted 36 57 31
South West median daily rate £140 £153 £155
Median daily rate % change year-on-year -8.20% -1.61% -11.43%
10th Percentile £116 £115 £98
90th Percentile £188 £220 £238
England median daily rate £145 £160 £162
% change year-on-year -9.38% -0.93% -2.12%
Number of hourly rates quoted 6 20 23
South West median hourly rate £13.10 £16.00 £16.00
Median hourly rate % change year-on-year -18.13% - +6.67%
10th Percentile £10.53 £9.95 £11.49
90th Percentile £20.13 £60.00 £19.75
England median hourly rate £15.00 £15.25 £15.00
% change year-on-year -1.64% +1.67% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South West
Contract vacancies in the South West with a recognized job title 5335 5385 6287
% of contract IT jobs with a recognized job title 95.13% 94.92% 95.42%
Number of daily rates quoted 3341 3503 4096
South West median daily rate £388 £375 £375
Median daily rate % change year-on-year +3.33% - -
10th Percentile £210 £213 £219
90th Percentile £538 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 250 342 397
South West median hourly rate £30.50 £25.00 £27.50
Median hourly rate % change year-on-year +22.00% -9.09% +37.50%
10th Percentile £11.48 £11.00 £11.17
90th Percentile £50.00 £46.00 £46.05
England median hourly rate £18.69 £18.50 £18.00
% change year-on-year +1.00% +2.78% +9.09%

2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support in the South West.

Contractor daily rate trend for 2nd Line Support in the South West

2nd Line Support
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support in the South West.

Contractor hourly rate trend for 2nd Line Support in the South West

2nd Line Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -8 22 £168 - 4
Wiltshire -5 17 £133 -5.36%
Somerset -19 8 £168 +8.06% 1
Devon -5 6 £145 -11.89% 1
Dorset -4 4 £151 -7.38%
Gloucestershire +10 3 £133 -14.71%
Cornwall -10 1 £114 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 20 November 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring 2nd Line Support in the job title.

1 51 (80.95%) Windows
2 40 (63.49%) Active Directory
3 25 (39.68%) Windows 7
4 17 (26.98%) Windows 10
4 17 (26.98%) Microsoft
5 16 (25.40%) Microsoft Office
6 11 (17.46%) ITIL
6 11 (17.46%) Windows Server
7 10 (15.87%) Windows Server 2012
7 10 (15.87%) Office 365
8 9 (14.29%) Windows Server 2008
9 7 (11.11%) VMware
9 7 (11.11%) Windows 8
10 5 (7.94%) Citrix
11 4 (6.35%) Blackberry
11 4 (6.35%) LAN
11 4 (6.35%) WAN
11 4 (6.35%) SC Cleared
11 4 (6.35%) Security Cleared
11 4 (6.35%) SCCM
12 3 (4.76%) iPad
12 3 (4.76%) Android
12 3 (4.76%) Microsoft PowerPoint
12 3 (4.76%) Video Conferencing
12 3 (4.76%) Analytical Skills
12 3 (4.76%) TCP/IP
12 3 (4.76%) VPN
12 3 (4.76%) Windows XP
12 3 (4.76%) MS Exchange
12 3 (4.76%) Microsoft Excel

2nd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.76%) MS Exchange
1 3 (4.76%) SharePoint
2 2 (3.17%) Blackberry Enterprise Server
3 1 (1.59%) Exchange Server 2010
3 1 (1.59%) Skype for Business
Applications
1 16 (25.40%) Microsoft Office
2 3 (4.76%) Microsoft Excel
2 3 (4.76%) Microsoft PowerPoint
3 1 (1.59%) Microsoft Project
Cloud Services
1 10 (15.87%) Office 365
2 2 (3.17%) Microsoft Azure
Communications & Networking
1 4 (6.35%) LAN
1 4 (6.35%) WAN
2 3 (4.76%) TCP/IP
2 3 (4.76%) VPN
3 2 (3.17%) DHCP
3 2 (3.17%) IP Telephony
3 2 (3.17%) Wi-Fi
4 1 (1.59%) DNS
4 1 (1.59%) Firewall
4 1 (1.59%) SAN
4 1 (1.59%) Skype
4 1 (1.59%) Wireless
4 1 (1.59%) WLAN
General
1 3 (4.76%) Finance
2 2 (3.17%) Law
2 2 (3.17%) Legal
3 1 (1.59%) Billing
Libraries, Frameworks & Software Standards
1 1 (1.59%) .NET
1 1 (1.59%) XMPP
Miscellaneous
1 4 (6.35%) Blackberry
2 3 (4.76%) Analytical Skills
2 3 (4.76%) iPad
2 3 (4.76%) Video Conferencing
3 2 (3.17%) iPhone
3 2 (3.17%) Smartphone
4 1 (1.59%) Driving Licence
4 1 (1.59%) FMCG
4 1 (1.59%) Smartcard
Operating Systems
1 51 (80.95%) Windows
2 25 (39.68%) Windows 7
3 17 (26.98%) Windows 10
4 11 (17.46%) Windows Server
5 10 (15.87%) Windows Server 2012
6 9 (14.29%) Windows Server 2008
7 7 (11.11%) Windows 8
8 3 (4.76%) Android
8 3 (4.76%) Windows XP
9 2 (3.17%) Windows Server 2003
9 2 (3.17%) Windows Vista
10 1 (1.59%) Windows Phone
Processes & Methodologies
1 11 (17.46%) ITIL
2 2 (3.17%) CAD
2 2 (3.17%) Change Management
2 2 (3.17%) Software Deployment
2 2 (3.17%) Time Management
3 1 (1.59%) Continuous Improvement
3 1 (1.59%) ERP
3 1 (1.59%) Kalman Filter
3 1 (1.59%) Mobile Device Management
3 1 (1.59%) Patch Management
3 1 (1.59%) Service Management
3 1 (1.59%) Web Filtering
Programming Languages
1 1 (1.59%) PowerShell
1 1 (1.59%) SQL
Qualifications
1 4 (6.35%) SC Cleared
1 4 (6.35%) Security Cleared
2 1 (1.59%) DBS Check
Quality Assurance & Compliance
1 2 (3.17%) SLA
System Software
1 40 (63.49%) Active Directory
2 1 (1.59%) Hyper-V
2 1 (1.59%) VMware Infrastructure
2 1 (1.59%) XenApp
2 1 (1.59%) XenDesktop
Systems Management
1 4 (6.35%) SCCM
2 2 (3.17%) AirWatch
2 2 (3.17%) Microsoft Data Protection Manager
3 1 (1.59%) Backup Exec
Vendors
1 17 (26.98%) Microsoft
2 7 (11.11%) VMware
3 5 (7.94%) Citrix
4 3 (4.76%) Cisco
5 2 (3.17%) CommVault
5 2 (3.17%) HP
6 1 (1.59%) AppSense
6 1 (1.59%) Remedy
6 1 (1.59%) SolarWinds