SLA Contracts in the South West

Service Level Agreement (SLA)
England > South West

The table below provides summary statistics for contract job vacancies advertised in the South West requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 2 May 2025, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 73 87 115
Rank change year-on-year +14 +28 -19
Contract jobs citing SLA 37 68 55
As % of all contract jobs advertised in the South West 2.20% 2.13% 1.52%
As % of the Quality Assurance & Compliance category 13.03% 11.89% 13.19%
Number of daily rates quoted 5 49 37
10th Percentile £312 £150 £105
25th Percentile £525 £160 £131
Median daily rate (50th Percentile) £550 £275 £175
Median % change year-on-year +100.00% +57.14% -50.00%
75th Percentile £575 £345 £400
90th Percentile £635 £376 £609
England median daily rate £250 £330 £300
% change year-on-year -24.24% +10.00% -15.49%
Number of hourly rates quoted 1 4 6
10th Percentile - £11.15 £12.37
25th Percentile £31.25 £11.94 £13.50
Median hourly rate £32.50 £12.75 £17.58
Median % change year-on-year +154.85% -27.46% +17.20%
75th Percentile £33.75 £13.59 £18.36
90th Percentile - £13.74 £23.56
England median hourly rate £22.39 £14.70 £18.50
% change year-on-year +52.28% -20.54% +12.12%

All Quality Assurance and Compliance Skills
South West

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the South West.

Contract vacancies with a requirement for quality assurance or compliance skills 284 572 417
As % of all contract IT jobs advertised in the South West 16.85% 17.93% 11.50%
Number of daily rates quoted 156 335 300
10th Percentile £306 £263 £200
25th Percentile £400 £408 £399
Median daily rate (50th Percentile) £525 £525 £519
Median % change year-on-year - +1.20% +8.41%
75th Percentile £625 £600 £638
90th Percentile £700 £700 £702
England median daily rate £513 £525 £525
% change year-on-year -2.38% - -
Number of hourly rates quoted 34 57 44
10th Percentile £39.13 £12.41 £17.65
25th Percentile £62.50 £14.00 £49.75
Median hourly rate £65.00 £45.00 £64.57
Median % change year-on-year +44.44% -30.31% -5.84%
75th Percentile £68.75 £68.75 £79.81
90th Percentile £77.59 £72.53 £83.40
England median hourly rate £35.00 £22.34 £41.25
% change year-on-year +56.67% -45.84% +50.00%

SLA
Job Vacancy Trend in the South West

Job postings citing SLA as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for SLA in the South West

SLA
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing SLA in the South West.

Daily rate trend for SLA in the South West

SLA
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing SLA in the South West over the 6 months to 2 May 2025.

Daily rate histogram for SLA in the South West

SLA
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing SLA in the South West.

Hourly rate trend for SLA in the South West

SLA
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the South West region over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +14 12 £550 +66.67% 5
Devon +8 9 - - 11
Somerset - 9 - - 10
Bristol +13 3 £170 -43.33% 14
Gloucestershire - 1 - - 14
SLA
England

SLA
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.70%) IIS
1 1 (2.70%) Microsoft Exchange
1 1 (2.70%) SharePoint
Applications
1 1 (2.70%) Microsoft Excel
Business Applications
1 1 (2.70%) Remedy ITSM
Cloud Services
1 1 (2.70%) Microsoft 365
Communications & Networking
1 2 (5.41%) DHCP
1 2 (5.41%) DNS
2 1 (2.70%) Firewall
2 1 (2.70%) LAN
2 1 (2.70%) Skype
2 1 (2.70%) SMTP
2 1 (2.70%) TCP/IP
2 1 (2.70%) WAN
General
1 22 (59.46%) Social Skills
2 20 (54.05%) Finance
3 10 (27.03%) Analytical Skills
4 8 (21.62%) Organisational Skills
5 5 (13.51%) Inclusion and Diversity
6 3 (8.11%) Military
7 2 (5.41%) Legal
7 2 (5.41%) Public Sector
8 1 (2.70%) Presentation Skills
Job Titles
1 20 (54.05%) Desktop Support
2 19 (51.35%) Desktop Engineer
2 19 (51.35%) Desktop Support Engineer
2 19 (51.35%) Support Engineer
3 10 (27.03%) Service Manager
4 9 (24.32%) SC Cleared Desktop Support
5 3 (8.11%) Head of Infrastructure
5 3 (8.11%) Head of Technology
6 2 (5.41%) Analyst
6 2 (5.41%) Delivery Manager
6 2 (5.41%) Service Delivery Manager
6 2 (5.41%) Support Analyst
7 1 (2.70%) Administrator
7 1 (2.70%) Configuration Manager
7 1 (2.70%) Deskside Analyst
7 1 (2.70%) Deskside Support
7 1 (2.70%) Deskside Support Analyst
7 1 (2.70%) Service Level Manager
7 1 (2.70%) Wintel Administrator
7 1 (2.70%) Wintel Engineer
Miscellaneous
1 19 (51.35%) Driving Licence
2 1 (2.70%) CMDB
2 1 (2.70%) PKI
2 1 (2.70%) Social Media
Operating Systems
1 2 (5.41%) Windows
1 2 (5.41%) Windows Server
2 1 (2.70%) Windows 10
2 1 (2.70%) Windows Server 2012
2 1 (2.70%) Windows Server 2016
2 1 (2.70%) Windows Server 2019
Processes & Methodologies
1 19 (51.35%) Customer Experience
1 19 (51.35%) Mathematics
2 12 (32.43%) ITIL
2 12 (32.43%) Service Management
3 11 (29.73%) Root Cause Analysis
4 8 (21.62%) Collaborative Working
4 8 (21.62%) Data Analysis
4 8 (21.62%) Problem Management
4 8 (21.62%) Quality Management
4 8 (21.62%) Service Catalogue
4 8 (21.62%) Statistics
5 4 (10.81%) ITSM
5 4 (10.81%) Matrix Management
5 4 (10.81%) Problem-Solving
6 3 (8.11%) Customer Service
7 2 (5.41%) Agile
7 2 (5.41%) Availability Management
7 2 (5.41%) Logistics
7 2 (5.41%) Service Delivery
7 2 (5.41%) Service Delivery Management
Programming Languages
1 1 (2.70%) PowerShell
1 1 (2.70%) SQL
Qualifications
1 33 (89.19%) Security Cleared
2 30 (81.08%) SC Cleared
3 19 (51.35%) Dell Certification
4 9 (24.32%) ITIL Certification
5 1 (2.70%) Degree
5 1 (2.70%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.70%) QA
System Software
1 2 (5.41%) Active Directory
1 2 (5.41%) VMware Infrastructure
2 1 (2.70%) Hyper-V
2 1 (2.70%) Microsoft Virtual Server
2 1 (2.70%) Virtual Desktop
2 1 (2.70%) Virtual Machines
2 1 (2.70%) Virtual Servers
2 1 (2.70%) VMware ESXi
Systems Management
1 1 (2.70%) Active Directory Federation Services
1 1 (2.70%) Microsoft Clustering
1 1 (2.70%) NetApp OnCommand
1 1 (2.70%) SCCM
1 1 (2.70%) SCOM
1 1 (2.70%) vCenter Server
1 1 (2.70%) vMotion
1 1 (2.70%) WSUS
Vendors
1 23 (62.16%) Microsoft
2 19 (51.35%) Dell
2 19 (51.35%) HP
3 2 (5.41%) VMware
4 1 (2.70%) Remedy
4 1 (2.70%) ServiceNow
4 1 (2.70%) SolarWinds