Customer-Centric Approach Contracts in the UK excluding London

Customer-Centric Approach
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centric Approach over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 367 436 490
Rank change year-on-year +69 +54 -64
Contract jobs citing Customer-Centric Approach 21 11 20
As % of all contract jobs advertised in the UK excluding London 0.10% 0.046% 0.065%
As % of the Processes & Methodologies category 0.12% 0.051% 0.073%
Number of daily rates quoted 10 8 17
10th Percentile £120 £162 £200
25th Percentile £143 - £438
Median daily rate (50th Percentile) £145 £180 £460
Median % change year-on-year -19.44% -60.87% -31.85%
75th Percentile £225 £530 £519
90th Percentile £349 £594 -
UK median daily rate £425 £493 £460
% change year-on-year -13.71% +7.07% -44.24%
Number of hourly rates quoted 3 0 0
10th Percentile - - -
25th Percentile £6.57 - -
Median hourly rate £7.85 - -
75th Percentile £12.82 - -
90th Percentile £15.03 - -
UK median hourly rate £7.85 - -

All Process and Methodology Skills
UK excluding London

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,480 21,395 27,482
As % of all contract IT jobs advertised in the UK excluding London 84.68% 89.58% 88.94%
Number of daily rates quoted 10,444 14,842 19,202
10th Percentile £250 £256 £231
25th Percentile £375 £400 £385
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,054 1,309 1,355
10th Percentile £12.31 £11.00 £12.21
25th Percentile £15.24 £15.63 £14.00
Median hourly rate £37.50 £35.00 £20.00
Median % change year-on-year +7.14% +75.00% -6.98%
75th Percentile £60.75 £65.00 £46.36
90th Percentile £72.50 £73.75 £60.00
UK median hourly rate £35.96 £36.00 £25.00
% change year-on-year -0.11% +44.00% +2.04%

Customer-Centric Approach
Job Vacancy Trend in the UK excluding London

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Customer-Centric Approach in the UK excluding London.

Daily rate trend for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Customer-Centric Approach in the UK excluding London over the 6 months to 6 May 2024.

Daily rate histogram for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Customer-Centric Approach in the UK excluding London.

Hourly rate trend for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centric Approach within the UK excluding London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West - 10 £145 - 5
South East +27 8 £340 -35.85% 10
North of England +27 2 £145 -61.07% 18
North West +26 2 £145 -61.07% 11
Midlands +26 1 £145 -19.44% 10
West Midlands +15 1 £145 -19.44% 3
Customer-Centric Approach
UK

Customer-Centric Approach
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) Confluence
1 1 (4.76%) Microsoft Exchange
Applications
1 3 (14.29%) Microsoft Office
2 1 (4.76%) Microsoft Project
Cloud Services
1 1 (4.76%) Microsoft 365
Communications & Networking
1 1 (4.76%) Broadband
Development Applications
1 1 (4.76%) JIRA
General
1 16 (76.19%) Social Skills
2 6 (28.57%) Finance
3 5 (23.81%) Telecoms
4 4 (19.05%) Manufacturing
5 3 (14.29%) Analytical Skills
5 3 (14.29%) Influencing Skills
6 2 (9.52%) Advertising
6 2 (9.52%) Electronics
6 2 (9.52%) Games
6 2 (9.52%) Inclusion and Diversity
6 2 (9.52%) Marketing
6 2 (9.52%) Presentation Skills
6 2 (9.52%) Public Sector
7 1 (4.76%) Banking
7 1 (4.76%) French Language
7 1 (4.76%) Police
Job Titles
1 6 (28.57%) Support Engineer
2 5 (23.81%) Analyst
2 5 (23.81%) Desktop Engineer
3 4 (19.05%) Desktop Support
3 4 (19.05%) Desktop Support Engineer
4 3 (14.29%) Service Analyst
4 3 (14.29%) Service Desk Analyst
5 2 (9.52%) 1st Line Service Desk Analyst
5 2 (9.52%) Delivery Manager
5 2 (9.52%) IT Engineer
5 2 (9.52%) IT Support
5 2 (9.52%) IT Support Engineer
5 2 (9.52%) IT Technician
5 2 (9.52%) Lead
5 2 (9.52%) Telecoms Manager
6 1 (4.76%) Administration Assistant
6 1 (4.76%) Customer Experience Consultant
6 1 (4.76%) Payments Business Analyst
6 1 (4.76%) Product Business Analyst
6 1 (4.76%) SAP Analyst
Miscellaneous
1 2 (9.52%) Management Information System
1 2 (9.52%) PMI
2 1 (4.76%) Analytical Mindset
2 1 (4.76%) Driving Licence
2 1 (4.76%) Enterprise Storage
2 1 (4.76%) Onboarding
2 1 (4.76%) Product Ownership
2 1 (4.76%) Smartphone
Operating Systems
1 8 (38.10%) Windows
2 2 (9.52%) Windows 10
Processes & Methodologies
1 21 (100.00%) Customer-Centricity
2 11 (52.38%) Customer Service
3 7 (33.33%) Problem-Solving
3 7 (33.33%) Service Delivery
4 6 (28.57%) Infrastructure Management
4 6 (28.57%) Project Management
5 4 (19.05%) ITIL
5 4 (19.05%) Programme Management
6 3 (14.29%) Agile
6 3 (14.29%) Change Control
6 3 (14.29%) Customer Experience
6 3 (14.29%) PRINCE2
6 3 (14.29%) Process Improvement
6 3 (14.29%) Stakeholder Management
7 2 (9.52%) Business Strategy
7 2 (9.52%) Continuous Improvement
7 2 (9.52%) Culture Change
7 2 (9.52%) Mentoring
7 2 (9.52%) Roadmaps
7 2 (9.52%) Waterfall
Qualifications
1 2 (9.52%) PgMP
1 2 (9.52%) PMI Certification
2 1 (4.76%) APMP
2 1 (4.76%) BPSS Clearance
2 1 (4.76%) Degree
2 1 (4.76%) ISEB
2 1 (4.76%) ITIL Certification
2 1 (4.76%) ITIL Foundation Certificate
2 1 (4.76%) PRINCE2 Practitioner
2 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 3 (14.29%) QA
2 1 (4.76%) GDPR
2 1 (4.76%) PMO
System Software
1 1 (4.76%) Active Directory
Systems Management
1 1 (4.76%) SCCM
Vendors
1 4 (19.05%) Microsoft
2 3 (14.29%) SAP
3 1 (4.76%) ServiceNow