ITSM Contracts in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 7 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 May 2024		 Same period 2023 Same period 2022
Rank 111 110 142
Rank change year-on-year -1 +32 +15
Contract jobs citing ITSM 398 551 571
As % of all contract jobs advertised in the UK excluding London 1.95% 2.34% 1.86%
As % of the Processes & Methodologies category 2.31% 2.62% 2.10%
Number of daily rates quoted 270 380 390
10th Percentile £250 £180 £140
25th Percentile £413 £350 £213
Median daily rate (50th Percentile) £490 £450 £414
Median % change year-on-year +8.89% +8.76% -5.71%
75th Percentile £550 £588 £539
90th Percentile £698 £675 £625
UK median daily rate £500 £450 £495
% change year-on-year +11.11% -9.09% +4.21%
Number of hourly rates quoted 11 26 30
10th Percentile - £12.12 £11.00
25th Percentile - £13.16 £11.63
Median hourly rate £14.00 £14.50 £13.44
Median % change year-on-year -3.45% +7.89% -27.35%
75th Percentile - £21.49 £15.38
90th Percentile £15.17 £49.38 £19.30
UK median hourly rate £14.00 £15.78 £13.66
% change year-on-year -11.29% +15.54% -26.16%

All Process and Methodology Skills
UK excluding London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,229 21,054 27,253
As % of all contract IT jobs advertised in the UK excluding London 84.55% 89.57% 88.94%
Number of daily rates quoted 10,247 14,598 19,040
10th Percentile £250 £256 £232
25th Percentile £375 £400 £386
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,039 1,291 1,337
10th Percentile £12.30 £11.00 £12.23
25th Percentile £15.17 £15.50 £14.00
Median hourly rate £37.50 £35.00 £20.00
Median % change year-on-year +7.14% +75.00% -6.98%
75th Percentile £60.75 £65.00 £46.12
90th Percentile £72.90 £73.75 £60.00
UK median hourly rate £36.50 £36.00 £25.00
% change year-on-year +1.39% +44.00% +2.04%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing ITSM in the UK excluding London.

Daily rate trend for ITSM in the UK excluding London

ITSM
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing ITSM in the UK excluding London over the 6 months to 7 May 2024.

Daily rate histogram for ITSM in the UK excluding London

ITSM
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing ITSM in the UK excluding London.

Hourly rate trend for ITSM in the UK excluding London

ITSM
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing ITSM in the UK excluding London over the 6 months to 7 May 2024.

Hourly rate histogram for ITSM in the UK excluding London

ITSM
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
North of England +53 128 £513 +7.89% 59
South West +42 93 £475 -17.39% 25
South East -49 78 £492 +9.30% 45
Yorkshire +48 69 £525 +5.00% 16
North West +32 58 £475 +5.56% 32
Midlands +7 39 £525 +0.48% 39
Scotland -22 35 £282 -36.63% 9
East of England -33 29 £600 +57.38% 28
West Midlands +15 24 £525 +58.49% 27
East Midlands +6 15 £650 +18.18% 12
North East +17 4 £590 +93.44% 11
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (8.79%) SharePoint
2 30 (7.54%) Confluence
3 28 (7.04%) SharePoint Server
4 19 (4.77%) Microsoft Exchange
5 8 (2.01%) Skype for Business
6 2 (0.50%) CMS
Applications
1 37 (9.30%) Microsoft Office
2 10 (2.51%) Microsoft Excel
3 5 (1.26%) Microsoft PowerPoint
4 1 (0.25%) MS Visio
Business Applications
1 29 (7.29%) Remedy ITSM
2 2 (0.50%) Salesforce CRM
2 2 (0.50%) SAP Oil and Gas
3 1 (0.25%) SAP MM
3 1 (0.25%) SAP Retail
3 1 (0.25%) SAP S/4HANA
Cloud Services
1 58 (14.57%) Azure
2 45 (11.31%) Microsoft 365
3 27 (6.78%) Azure Stack
4 19 (4.77%) Power Platform
5 16 (4.02%) SaaS
6 15 (3.77%) AWS
7 12 (3.02%) OpenShift
8 10 (2.51%) Entra ID
9 9 (2.26%) IaaS
10 7 (1.76%) PaaS
11 5 (1.26%) OneDrive
12 4 (1.01%) Azure DevOps
13 3 (0.75%) Azure API Management
13 3 (0.75%) Azure Event Grid
13 3 (0.75%) Azure Logic Apps
14 2 (0.50%) GitHub
14 2 (0.50%) Salesforce Service Cloud
15 1 (0.25%) Cloud Computing
15 1 (0.25%) Dynamics 365
15 1 (0.25%) Power Automate
Communications & Networking
1 62 (15.58%) Firewall
2 41 (10.30%) BGP
3 23 (5.78%) Cisco Nexus
3 23 (5.78%) DMZ
4 16 (4.02%) VPN
5 14 (3.52%) SD-WAN
6 13 (3.27%) Cisco IOS
6 13 (3.27%) OSPF
6 13 (3.27%) Wireless
7 12 (3.02%) Cisco ASA
7 12 (3.02%) Cisco Firepower
7 12 (3.02%) Cisco ISE
7 12 (3.02%) EIGRP
7 12 (3.02%) HSRP
7 12 (3.02%) IPsec
7 12 (3.02%) NetScaler
7 12 (3.02%) SNMP
8 11 (2.76%) Spanning Tree
8 11 (2.76%) Wi-Fi
9 10 (2.51%) Skype
Database & Business Intelligence
1 19 (4.77%) Power BI
2 7 (1.76%) Elasticsearch
2 7 (1.76%) PostgreSQL
3 3 (0.75%) Metadata
4 2 (0.50%) Data Lake
5 1 (0.25%) MariaDB
5 1 (0.25%) Oracle Reports
5 1 (0.25%) Relational Database
5 1 (0.25%) Tableau
Development Applications
1 43 (10.80%) JIRA
2 3 (0.75%) Visual Studio
3 2 (0.50%) GitLab
3 2 (0.50%) Hudson
3 2 (0.50%) Visual Studio Code
4 1 (0.25%) Jenkins
4 1 (0.25%) Selenium
4 1 (0.25%) TestRail
General
1 143 (35.93%) Social Skills
2 54 (13.57%) Finance
3 48 (12.06%) Public Sector
4 43 (10.80%) Analytical Skills
5 22 (5.53%) Banking
6 20 (5.03%) Organisational Skills
7 16 (4.02%) Telecoms
8 15 (3.77%) Legal
9 14 (3.52%) Presentation Skills
10 11 (2.76%) Investment Banking
11 8 (2.01%) Retail
12 4 (1.01%) Publishing
13 3 (0.75%) Law
14 2 (0.50%) Automotive
14 2 (0.50%) Documentation Skills
14 2 (0.50%) Manufacturing
14 2 (0.50%) Military
15 1 (0.25%) Electronics
15 1 (0.25%) Inclusion and Diversity
15 1 (0.25%) Influencing Skills
Job Titles
1 90 (22.61%) Analyst
2 45 (11.31%) Service Manager
3 39 (9.80%) Developer
4 37 (9.30%) Architect
4 37 (9.30%) Network Engineer
5 36 (9.05%) Service Analyst
5 36 (9.05%) ServiceNow Developer
6 29 (7.29%) Consultant
7 27 (6.78%) IT Manager
8 23 (5.78%) IT Services Manager
9 22 (5.53%) Service Desk Analyst
10 21 (5.28%) IT Analyst
11 20 (5.03%) Senior
12 19 (4.77%) Service Architect
12 19 (4.77%) Technical Analyst
13 17 (4.27%) Microsoft Engineer
14 16 (4.02%) ServiceNow Consultant
15 15 (3.77%) Lead
15 15 (3.77%) Support Analyst
16 14 (3.52%) Delivery Manager
Libraries, Frameworks & Software Standards
1 31 (7.79%) Web Services
2 13 (3.27%) Kafka
3 11 (2.76%) CSS
3 11 (2.76%) HTML
3 11 (2.76%) Jinja
4 8 (2.01%) XML
5 6 (1.51%) ActiveMQ
6 5 (1.26%) .NET
6 5 (1.26%) AngularJS
7 4 (1.01%) JSON
7 4 (1.01%) REST
7 4 (1.01%) SOAP
8 3 (0.75%) LDAP
8 3 (0.75%) Middleware
9 2 (0.50%) Ajax
9 2 (0.50%) jQuery
9 2 (0.50%) Lightning Web Components
10 1 (0.25%) HTML5
10 1 (0.25%) SAP PI
10 1 (0.25%) Twitter Bootstrap
Miscellaneous
1 43 (10.80%) CMDB
2 32 (8.04%) Management Information System
3 28 (7.04%) Private Cloud
4 13 (3.27%) Data Centre
5 11 (2.76%) Cloud Native
6 9 (2.26%) iPhone
7 6 (1.51%) Product Ownership
7 6 (1.51%) Self-Motivation
8 5 (1.26%) Onboarding
8 5 (1.26%) Operational Technology
9 4 (1.01%) Virtual Team
10 3 (0.75%) Driving Licence
10 3 (0.75%) iPad
10 3 (0.75%) Public Cloud
10 3 (0.75%) Video Conferencing
11 2 (0.50%) NHS
11 2 (0.50%) PKI
11 2 (0.50%) Security Posture
12 1 (0.25%) Cloud Security Posture
12 1 (0.25%) Greenfield Project
Operating Systems
1 77 (19.35%) Windows
2 25 (6.28%) Windows 10
3 20 (5.03%) Apple iOS
4 10 (2.51%) Linux
5 7 (1.76%) Windows Server
6 5 (1.26%) Android
7 4 (1.01%) Windows Server 2016
8 3 (0.75%) Unix
9 2 (0.50%) Windows 7
10 1 (0.25%) Red Hat Enterprise Linux
10 1 (0.25%) Solaris
10 1 (0.25%) Windows Server 2003
10 1 (0.25%) Windows Server 2008
10 1 (0.25%) Windows XP
Processes & Methodologies
1 245 (61.56%) Service Management
2 236 (59.30%) ITIL
3 85 (21.36%) Agile
4 77 (19.35%) Service Delivery
5 69 (17.34%) Change Management
6 60 (15.08%) Problem-Solving
7 58 (14.57%) Customer Service
8 45 (11.31%) Continuous Improvement
9 41 (10.30%) DevOps
10 40 (10.05%) Network Management
11 38 (9.55%) Asset Management
12 36 (9.05%) IT Asset Management
13 33 (8.29%) Capacity Management
14 32 (8.04%) Security Monitoring
15 29 (7.29%) Configuration Management
16 27 (6.78%) Incident Management
17 25 (6.28%) Operations Management
17 25 (6.28%) Project Management
18 23 (5.78%) Stakeholder Management
19 22 (5.53%) Problem Management
Programming Languages
1 18 (4.52%) Python
2 13 (3.27%) JavaScript
3 12 (3.02%) Perl
4 11 (2.76%) Tcl
5 8 (2.01%) Swift
6 7 (1.76%) PowerShell
7 6 (1.51%) SQL
8 4 (1.01%) Java
9 3 (0.75%) C#
9 3 (0.75%) PHP
9 3 (0.75%) Ruby
10 2 (0.50%) Apex Code
10 2 (0.50%) SOQL
Qualifications
1 172 (43.22%) Security Cleared
2 114 (28.64%) SC Cleared
3 56 (14.07%) DV Cleared
4 34 (8.54%) Degree
5 21 (5.28%) CCNA
5 21 (5.28%) Cisco Certification
6 16 (4.02%) ITIL Certification
7 15 (3.77%) MCP
8 13 (3.27%) BPSS Clearance
9 12 (3.02%) CCNP
10 8 (2.01%) Computer Science Degree
11 4 (1.01%) Microsoft Certification
11 4 (1.01%) VCAP
11 4 (1.01%) VMware Certified Professional (VCP)
12 3 (0.75%) Azure Certification
13 2 (0.50%) CompTIA Security+
13 2 (0.50%) ITIL Foundation Certificate
13 2 (0.50%) PMI Certification
14 1 (0.25%) CISM
14 1 (0.25%) SSCP
Quality Assurance & Compliance
1 28 (7.04%) Government Security Classifications
2 26 (6.53%) SLA
3 11 (2.76%) QA
4 5 (1.26%) Accessibility
5 4 (1.01%) Data Quality
5 4 (1.01%) Disclosure Scotland
6 3 (0.75%) ISO/IEC 20000
6 3 (0.75%) ISO/IEC 27001
7 2 (0.50%) ISO 9001
8 1 (0.25%) GDPR
8 1 (0.25%) GRC
8 1 (0.25%) HIPAA
8 1 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.25%) NCSC
8 1 (0.25%) NIST
8 1 (0.25%) PCI DSS
System Software
1 42 (10.55%) Active Directory
2 12 (3.02%) Firmware
3 11 (2.76%) VMware Infrastructure
4 5 (1.26%) VMware NSX
5 4 (1.01%) Hyper-V
5 4 (1.01%) Virtual Machines
5 4 (1.01%) vSphere
6 3 (0.75%) BitLocker
6 3 (0.75%) Docker
7 2 (0.50%) Microsoft Virtual Server
7 2 (0.50%) Virtual Desktop
7 2 (0.50%) Virtual Servers
8 1 (0.25%) NFS
Systems Management
1 19 (4.77%) SCOM
2 18 (4.52%) Ansible
3 16 (4.02%) SCCM
4 12 (3.02%) Kubernetes
5 8 (2.01%) Jamf Pro
6 7 (1.76%) Argo
6 7 (1.76%) Grafana
6 7 (1.76%) Istio
6 7 (1.76%) Kibana
6 7 (1.76%) Prometheus
6 7 (1.76%) Single Sign-On
7 4 (1.01%) Microsoft Intune
8 2 (0.50%) Active Directory Federation Services
8 2 (0.50%) IBM BigFix
8 2 (0.50%) OPNET
8 2 (0.50%) Tivoli
9 1 (0.25%) Nessus
9 1 (0.25%) Observium
9 1 (0.25%) vRealize
9 1 (0.25%) VxRail
Vendors
1 122 (30.65%) ServiceNow
2 86 (21.61%) Microsoft
3 39 (9.80%) Cisco
4 30 (7.54%) Citrix
5 29 (7.29%) Remedy
6 28 (7.04%) Atlassian
7 27 (6.78%) Palo Alto
8 16 (4.02%) SolarWinds
9 15 (3.77%) VMware
10 13 (3.27%) F5
11 11 (2.76%) Fortinet
12 10 (2.51%) Blue Coat
12 10 (2.51%) CheckPoint
12 10 (2.51%) Juniper
13 8 (2.01%) Okta
14 7 (1.76%) Apple
14 7 (1.76%) BMC
15 6 (1.51%) Dell
15 6 (1.51%) IBM
15 6 (1.51%) SAP
334 ITSM jobs Nationwide