Service Desk Support Analyst Contracts in the UK excluding London

Service Desk Support Analyst
UK > UK excluding London

The median Service Desk Support Analyst daily rate in the UK excluding London is £175 according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 377 431 454
Rank change year-on-year +54 +23 -50
Contract jobs requiring a Service Desk Support Analyst 11 16 56
As % of all contract jobs advertised in the UK excluding London 0.053% 0.067% 0.18%
As % of the Job Titles category 0.058% 0.071% 0.19%
Number of daily rates quoted 9 11 33
10th Percentile - £146 £138
25th Percentile £150 £163 £150
Median daily rate (50th Percentile) £175 £180 £157
Median % change year-on-year -2.78% +14.72% +4.60%
75th Percentile £200 £200 £195
90th Percentile - £211 £243
UK median daily rate £165 £200 £160
% change year-on-year -17.50% +25.00% +6.67%
Number of hourly rates quoted 2 0 5
10th Percentile £14.23 - £11.05
25th Percentile £14.39 - £11.13
Median hourly rate £15.42 - £18.00
75th Percentile £16.69 - £19.00
90th Percentile £16.99 - £20.05
UK median hourly rate £17.83 £16.00 £18.00
% change year-on-year +11.44% -11.11% +33.33%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,104 22,515 29,589
% of contract IT jobs with a recognized job title 92.55% 94.27% 95.76%
Number of daily rates quoted 11,669 15,787 20,737
10th Percentile £213 £225 £200
25th Percentile £363 £397 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £597 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,253 1,161 1,465
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.75 £18.00 £14.25
Median hourly rate £40.00 £42.16 £19.52
Median % change year-on-year -5.11% +115.96% +2.74%
75th Percentile £61.30 £65.00 £43.50
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

Service Desk Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Support Analyst in the UK excluding London.

Daily rate trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Support Analyst in the UK excluding London.

Hourly rate trend for Service Desk Support Analyst in the UK excluding London

Service Desk Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support Analyst within the UK excluding London region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +35 7 £190 +8.57% 1
West Midlands +24 7 £190 +8.57%
North of England +25 2 - - 1
South East +21 1 £165 -17.50% 2
Yorkshire +18 1 - -
North West - 1 - - 1
Scotland - 1 £175 -
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 6 May 2024, Service Desk Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Support Analyst in the job title.

1 10 (90.91%) Windows
2 9 (81.82%) Customer Service
3 8 (72.73%) Microsoft Office
3 8 (72.73%) Windows 10
4 7 (63.64%) Microsoft 365
4 7 (63.64%) Social Skills
5 6 (54.55%) Microsoft
5 6 (54.55%) Active Directory
6 3 (27.27%) VPN
6 3 (27.27%) Entra ID
6 3 (27.27%) Microsoft Intune
6 3 (27.27%) Azure
6 3 (27.27%) Remote Desktop
6 3 (27.27%) Mobile Device Management
6 3 (27.27%) ServiceNow
7 2 (18.18%) Windows Server 2012
7 2 (18.18%) Windows Server
7 2 (18.18%) Problem-Solving
7 2 (18.18%) Windows Server 2016
7 2 (18.18%) Windows Server 2019
7 2 (18.18%) Service Management
7 2 (18.18%) Firewall
7 2 (18.18%) ITSM
7 2 (18.18%) VMware
7 2 (18.18%) VMware Infrastructure
7 2 (18.18%) Windows Server 2008
7 2 (18.18%) DNS
7 2 (18.18%) SLA
7 2 (18.18%) Terminal Services
7 2 (18.18%) ITIL

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (72.73%) Microsoft Office
Business Applications
1 1 (9.09%) assyst
Cloud Services
1 7 (63.64%) Microsoft 365
2 3 (27.27%) Azure
2 3 (27.27%) Entra ID
Communications & Networking
1 3 (27.27%) Remote Desktop
1 3 (27.27%) VPN
2 2 (18.18%) DHCP
2 2 (18.18%) DNS
2 2 (18.18%) Firewall
2 2 (18.18%) TCP/IP
3 1 (9.09%) Wireless
General
1 7 (63.64%) Social Skills
2 1 (9.09%) Analytical Skills
2 1 (9.09%) Finance
2 1 (9.09%) Financial Institution
2 1 (9.09%) Public Sector
2 1 (9.09%) Telecoms
Miscellaneous
1 1 (9.09%) Analytical Mindset
1 1 (9.09%) Hedge funds
1 1 (9.09%) NHS
Operating Systems
1 10 (90.91%) Windows
2 8 (72.73%) Windows 10
3 2 (18.18%) Windows Server
3 2 (18.18%) Windows Server 2008
3 2 (18.18%) Windows Server 2012
3 2 (18.18%) Windows Server 2016
3 2 (18.18%) Windows Server 2019
Processes & Methodologies
1 9 (81.82%) Customer Service
2 3 (27.27%) Mobile Device Management
3 2 (18.18%) ITIL
3 2 (18.18%) ITSM
3 2 (18.18%) Problem-Solving
3 2 (18.18%) Service Management
4 1 (9.09%) Customer Requirements
4 1 (9.09%) Health Informatics
4 1 (9.09%) Incident Management
4 1 (9.09%) Informatics
4 1 (9.09%) Service Delivery
Qualifications
1 1 (9.09%) ITIL Foundation Certificate
1 1 (9.09%) MCP
1 1 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 6 (54.55%) Active Directory
2 2 (18.18%) Terminal Services
2 2 (18.18%) VMware Infrastructure
Systems Management
1 3 (27.27%) Microsoft Intune
Vendors
1 6 (54.55%) Microsoft
2 3 (27.27%) ServiceNow
3 2 (18.18%) VMware