Period
to 11 December 2018

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 165 136 124
Rank change year-on-year -29 -12 -3
Contract jobs citing SLA 931 1,016 1,141
As % of all contract IT jobs advertised in the UK excluding London 1.66% 1.89% 2.03%
As % of the Quality Assurance & Compliance category 14.64% 14.97% 17.65%
Number of daily rates quoted 448 520 587
UK excluding London median daily rate £300 £275 £295
Median daily rate % change year-on-year +9.09% -6.78% -6.35%
10th Percentile £110 £100 £130
90th Percentile £510 £476 £488
UK median daily rate £313 £287 £325
% change year-on-year +8.91% -11.71% -
Number of hourly rates quoted 147 120 162
UK excluding London median hourly rate £14.44 £14.82 £14.50
Median hourly rate % change year-on-year -2.53% +2.17% -14.71%
10th Percentile £9.99 £9.23 £9.45
90th Percentile £27.10 £24.55 £25.75
UK median hourly rate £14.35 £15.00 £15.00
% change year-on-year -4.37% - -11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Contract vacancies with a requirement for quality assurance or compliance skills 6,358 6,787 6,465
As % of all contract IT jobs advertised in the UK excluding London 11.34% 12.66% 11.53%
Number of daily rates quoted 3,736 4,084 4,024
UK excluding London median daily rate £410 £400 £395
Median daily rate % change year-on-year +2.50% +1.27% +1.94%
10th Percentile £220 £213 £210
90th Percentile £588 £563 £550
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.94%
Number of hourly rates quoted 304 284 347
UK excluding London median hourly rate £18.50 £21.01 £25.00
Median hourly rate % change year-on-year -11.93% -15.98% +11.11%
10th Percentile £11.00 £10.59 £10.00
90th Percentile £46.23 £49.16 £45.45
UK median hourly rate £20.00 £20.50 £22.67
% change year-on-year -2.44% -9.56% +0.74%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the UK excluding London.

Contractor daily rate trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 11 December 2018.

Contractor daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the UK excluding London.

Contractor hourly rate trend for SLA in the UK excluding London

SLA
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 11 December 2018.

Contractor hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 368 £320 -1.54% 81
North of England -37 183 £294 +46.88% 83
North West +2 118 £325 +23.81% 39
Midlands -46 118 £340 +18.73% 63
East of England -10 99 £200 -27.27% 39
South West -27 76 £309 -17.67% 31
East Midlands +11 64 £340 +17.24% 24
West Midlands -71 54 £313 +18.37% 39
Scotland -38 52 £316 +158.16% 19
Yorkshire -60 48 £183 +82.50% 32
Wales -36 24 £227 -17.45% 5
North East -16 17 £350 +250.00% 12
Northern Ireland +39 10 - -
Channel Islands - 1 - -
SLA
UK

For the 6 months to 11 December 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region with a requirement for SLA.

1 322 (34.59%) Windows
2 266 (28.57%) ITIL
3 252 (27.07%) Microsoft
4 216 (23.20%) Active Directory
5 175 (18.80%) Microsoft Office
6 165 (17.72%) Service Management
7 139 (14.93%) Service Delivery
8 135 (14.50%) Incident Management
9 133 (14.29%) Finance
10 112 (12.03%) Security Cleared
11 103 (11.06%) Office 365
12 102 (10.96%) Analytical Skills
13 97 (10.42%) Windows 7
14 90 (9.67%) Problem-Solving
15 89 (9.56%) Change Management
16 86 (9.24%) Windows 10
17 85 (9.13%) SC Cleared
18 83 (8.92%) Data Centre
18 83 (8.92%) Windows Server
19 80 (8.59%) SCCM
20 79 (8.49%) Linux
21 77 (8.27%) Telecoms
22 75 (8.06%) LAN
23 74 (7.95%) Cisco
23 74 (7.95%) SQL
24 71 (7.63%) WAN
25 68 (7.30%) Management Information System
26 65 (6.98%) ITSM
27 62 (6.66%) Remedy
28 61 (6.55%) Oracle

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (4.94%) MS Exchange
2 23 (2.47%) Exchange Server 2013
3 21 (2.26%) Skype for Business
4 19 (2.04%) SharePoint
5 18 (1.93%) Exchange Server 2010
6 13 (1.40%) IIS
7 11 (1.18%) WebSphere
8 7 (0.75%) Apache
8 7 (0.75%) Oracle SOA Suite
9 6 (0.64%) BizTalk Server
9 6 (0.64%) Exchange Server 2003
10 5 (0.54%) Confluence
11 4 (0.43%) Apache Pig
11 4 (0.43%) Gentran
11 4 (0.43%) Oracle Workflow
11 4 (0.43%) WebLogic
12 3 (0.32%) IBM Notes
12 3 (0.32%) SAS
12 3 (0.32%) SharePoint Server
12 3 (0.32%) Tomcat
Applications
1 175 (18.80%) Microsoft Office
2 49 (5.26%) Microsoft Excel
3 18 (1.93%) MS Visio
4 12 (1.29%) Microsoft PowerPoint
5 6 (0.64%) Spreadsheet
6 2 (0.21%) InfoPath
7 1 (0.11%) Adobe Creative Suite
7 1 (0.11%) Microsoft Project
Business Applications
1 30 (3.22%) Remedy ITSM
2 11 (1.18%) PlanetPress Connect
3 5 (0.54%) SAP ERP
4 4 (0.43%) Oracle EBS
5 3 (0.32%) CA PPM
5 3 (0.32%) Dynamics CRM
5 3 (0.32%) Eloqua
6 2 (0.21%) Oracle BPM
7 1 (0.11%) Eikon
7 1 (0.11%) Infor CloudSuite
7 1 (0.11%) Infor M3
7 1 (0.11%) Oracle Cash Management
7 1 (0.11%) Oracle EBS R12
7 1 (0.11%) Oracle E-Business Tax
7 1 (0.11%) Oracle Payables
7 1 (0.11%) Oracle Receivables
7 1 (0.11%) Oracle Subledger Accounting
Cloud Services
1 103 (11.06%) Office 365
2 47 (5.05%) Microsoft Azure
3 24 (2.58%) Amazon AWS
4 18 (1.93%) OneDrive
5 12 (1.29%) IaaS
6 7 (0.75%) Cloud Computing
7 6 (0.64%) Azure Active Directory
8 5 (0.54%) SaaS
9 4 (0.43%) Boomi
9 4 (0.43%) Google Cloud Platform
9 4 (0.43%) PaaS
10 3 (0.32%) Akamai
11 2 (0.21%) GitHub
11 2 (0.21%) Virtual Private Cloud
11 2 (0.21%) Yammer
12 1 (0.11%) Amazon CloudWatch
12 1 (0.11%) AWS Lambda
12 1 (0.11%) Dynamics 365
12 1 (0.11%) G Suite
12 1 (0.11%) Serverless
Communications & Networking
1 75 (8.06%) LAN
2 71 (7.63%) WAN
3 43 (4.62%) Firewall
4 37 (3.97%) Wireless
5 36 (3.87%) DNS
5 36 (3.87%) VPN
6 27 (2.90%) Internet
7 24 (2.58%) Remote Desktop
8 23 (2.47%) Skype
9 22 (2.36%) DHCP
10 20 (2.15%) TCP/IP
11 18 (1.93%) SAN
11 18 (1.93%) VoIP
12 15 (1.61%) Network Security
13 13 (1.40%) 4G
14 10 (1.07%) Ethernet
14 10 (1.07%) LTE
15 9 (0.97%) GSM
15 9 (0.97%) Intranet
15 9 (0.97%) UMTS
Database & Business Intelligence
1 42 (4.51%) SQL Server
2 16 (1.72%) Big Data
3 14 (1.50%) MySQL
4 11 (1.18%) EDMS
5 7 (0.75%) Hadoop
6 5 (0.54%) Oracle Reports
6 5 (0.54%) SQL Server 2008
7 4 (0.43%) Apache Cassandra
7 4 (0.43%) Apache Hive
7 4 (0.43%) GIS
7 4 (0.43%) HBase
7 4 (0.43%) Mahout
7 4 (0.43%) MS Access
7 4 (0.43%) NoSQL
7 4 (0.43%) SAP HANA
7 4 (0.43%) Sqoop
8 3 (0.32%) SQL Server 2012
8 3 (0.32%) SQL Server 2016
9 2 (0.21%) Data Lake
9 2 (0.21%) Relational Database
Development Applications
1 15 (1.61%) JIRA
2 10 (1.07%) MSI
3 8 (0.86%) Wise Package Studio
4 6 (0.64%) AdminStudio
4 6 (0.64%) Visual Studio
5 5 (0.54%) Team Foundation Server
6 4 (0.43%) Git (software)
6 4 (0.43%) Jenkins
7 3 (0.32%) NCrunch
7 3 (0.32%) ReSharper
8 2 (0.21%) Introscope
8 2 (0.21%) Visual Studio Team System
9 1 (0.11%) CA Release Automation
9 1 (0.11%) HP UFT
9 1 (0.11%) InstallShield
9 1 (0.11%) LoadRunner
9 1 (0.11%) Oracle Forms
9 1 (0.11%) Selenium
9 1 (0.11%) TestPartner
9 1 (0.11%) WebDriver
General
1 133 (14.29%) Finance
2 77 (8.27%) Telecoms
3 24 (2.58%) Billing
3 24 (2.58%) Retail
4 20 (2.15%) Banking
5 17 (1.83%) Back Office
6 13 (1.40%) Front Office
7 9 (0.97%) Marketing
8 8 (0.86%) Electronics
8 8 (0.86%) Legal
9 7 (0.75%) Mandarin Language
10 6 (0.64%) Law
10 6 (0.64%) Manufacturing
11 5 (0.54%) Financial Institution
12 4 (0.43%) Automotive
12 4 (0.43%) Pharmaceutical
13 2 (0.21%) Advertising
13 2 (0.21%) Investment Banking
13 2 (0.21%) Military
13 2 (0.21%) Publishing
Job Titles
1 261 (28.03%) Analyst
2 119 (12.78%) Support Engineer
3 105 (11.28%) Service Analyst
4 91 (9.77%) Service Desk Analyst
5 61 (6.55%) Support Analyst
6 56 (6.02%) Service Manager
7 54 (5.80%) Desktop Support
8 50 (5.37%) 2nd Line Support
9 43 (4.62%) IT Support
10 38 (4.08%) Desktop Engineer
11 34 (3.65%) 1st Line Support
12 33 (3.54%) 2nd Line Engineer
13 30 (3.22%) 3rd Line Engineer
14 29 (3.11%) Consultant
14 29 (3.11%) Desktop Support Engineer
15 28 (3.01%) Applications Support
16 27 (2.90%) Network Engineer
16 27 (2.90%) Service Desk Support
16 27 (2.90%) Technical Support
17 25 (2.69%) IT Engineer
Libraries, Frameworks & Software Standards
1 18 (1.93%) Middleware
2 14 (1.50%) Web Services
3 11 (1.18%) .NET
4 10 (1.07%) SOAP
4 10 (1.07%) XML
5 8 (0.86%) LDAP
5 8 (0.86%) OCX
5 8 (0.86%) SAP PI
6 7 (0.75%) HTML
7 5 (0.54%) .NET Framework
7 5 (0.54%) ASP.NET
8 4 (0.43%) AppFabric
8 4 (0.43%) IDoc
8 4 (0.43%) SAP ALE
8 4 (0.43%) XML Schema
9 3 (0.32%) Castle Windsor
9 3 (0.32%) Entity Framework
9 3 (0.32%) JDBC
9 3 (0.32%) Node.js
9 3 (0.32%) ODBC
Miscellaneous
1 102 (10.96%) Analytical Skills
2 83 (8.92%) Data Centre
3 68 (7.30%) Management Information System
4 38 (4.08%) Self-Motivation
5 21 (2.26%) Virtual Team
6 16 (1.72%) NHS
7 15 (1.61%) CMDB
7 15 (1.61%) Driving Licence
8 14 (1.50%) Enterprise Software
9 11 (1.18%) Robotics
9 11 (1.18%) Smartphone
9 11 (1.18%) Video Conferencing
10 10 (1.07%) Mainframe
10 10 (1.07%) User Experience
11 9 (0.97%) Fat Client
11 9 (0.97%) Thin Client
12 8 (0.86%) AS400
12 8 (0.86%) Private Cloud
13 7 (0.75%) Mobile App
14 5 (0.54%) iPhone
Operating Systems
1 322 (34.59%) Windows
2 97 (10.42%) Windows 7
3 86 (9.24%) Windows 10
4 83 (8.92%) Windows Server
5 79 (8.49%) Linux
6 55 (5.91%) Unix
7 41 (4.40%) Windows Server 2008
8 36 (3.87%) Windows Server 2012
9 25 (2.69%) Apple iOS
10 23 (2.47%) Windows XP
11 19 (2.04%) Windows Server 2003
12 15 (1.61%) Android
12 15 (1.61%) Windows 8
13 14 (1.50%) Mac OS
14 13 (1.40%) Red Hat Enterprise Linux
15 9 (0.97%) Solaris
16 6 (0.64%) Mac OS X
16 6 (0.64%) MVS
17 3 (0.32%) AIX
17 3 (0.32%) Windows Vista
Processes & Methodologies
1 266 (28.57%) ITIL
2 165 (17.72%) Service Management
3 139 (14.93%) Service Delivery
4 135 (14.50%) Incident Management
5 90 (9.67%) Problem-Solving
6 89 (9.56%) Change Management
7 65 (6.98%) ITSM
8 58 (6.23%) Continuous Improvement
9 55 (5.91%) Problem Management
10 49 (5.26%) Agile Software Development
10 49 (5.26%) Project Management
11 47 (5.05%) Workflow
12 42 (4.51%) ITIL V3
13 40 (4.30%) Stakeholder Management
14 34 (3.65%) Migration
15 32 (3.44%) Performance Management
15 32 (3.44%) Risk Management
16 31 (3.33%) Break/Fix
16 31 (3.33%) Root Cause Analysis
17 29 (3.11%) Process Improvement
Programming Languages
1 74 (7.95%) SQL
2 26 (2.79%) PowerShell
3 24 (2.58%) Java
4 16 (1.72%) VB
5 15 (1.61%) C
5 15 (1.61%) PHP
6 13 (1.40%) Perl
7 12 (1.29%) C#
7 12 (1.29%) Shell Script
8 11 (1.18%) JavaScript
9 10 (1.07%) VBScript
10 7 (0.75%) Python
11 6 (0.64%) ABAP
12 4 (0.43%) C++
13 3 (0.32%) Bash Shell
14 2 (0.21%) VBA
15 1 (0.11%) ActionScript
15 1 (0.11%) JCL
15 1 (0.11%) PL/SQL
15 1 (0.11%) Smalltalk
Qualifications
1 112 (12.03%) Security Cleared
2 85 (9.13%) SC Cleared
3 54 (5.80%) Degree
3 54 (5.80%) Microsoft Certification
4 32 (3.44%) MCSE
5 30 (3.22%) MCSA
6 28 (3.01%) DV Cleared
7 26 (2.79%) Cisco Certification
7 26 (2.79%) ITIL Certification
8 22 (2.36%) CCNA
8 22 (2.36%) MCP
9 16 (1.72%) CCNP
10 14 (1.50%) A+ Certification
10 14 (1.50%) MOS
11 13 (1.40%) ITIL Foundation Certificate
12 7 (0.75%) DBS Check
12 7 (0.75%) PRINCE2 Certification
12 7 (0.75%) VMware Certified Professional (VCP)
13 6 (0.64%) Computer Science Degree
13 6 (0.64%) MCTS
Quality Assurance & Compliance
1 18 (1.93%) QA
2 17 (1.83%) PMO
3 15 (1.61%) Data Quality
4 8 (0.86%) Sarbanes-Oxley
5 5 (0.54%) Disclosure Scotland
5 5 (0.54%) ISO/IEC 20000
6 4 (0.43%) ISO/IEC 27001
7 2 (0.21%) GDPR
7 2 (0.21%) PCI DSS
8 1 (0.11%) COBIT
8 1 (0.11%) GxP
System Software
1 216 (23.20%) Active Directory
2 47 (5.05%) VMware Infrastructure
3 15 (1.61%) Virtual Desktop
3 15 (1.61%) XenApp
4 14 (1.50%) Hyper-V
5 13 (1.40%) vSphere
6 12 (1.29%) Microsoft App-V
7 8 (0.86%) Firmware
7 8 (0.86%) Oracle RAC
7 8 (0.86%) Virtual Machines
8 7 (0.75%) VMware ESXi
9 5 (0.54%) XenDesktop
10 4 (0.43%) Apache ZooKeeper
10 4 (0.43%) HDFS
10 4 (0.43%) ISA Server
10 4 (0.43%) Microsoft Virtual Server
10 4 (0.43%) NFS
10 4 (0.43%) Virtual Servers
11 3 (0.32%) Forefront TMG
11 3 (0.32%) UAG
Systems Management
1 80 (8.59%) SCCM
2 15 (1.61%) Systems Management Server (SMS)
3 14 (1.50%) Single Sign-On
4 12 (1.29%) Ansible
5 10 (1.07%) Puppet
6 9 (0.97%) SCOM
7 6 (0.64%) Norton AntiVirus
8 5 (0.54%) OVSD
8 5 (0.54%) vCenter Server
8 5 (0.54%) WSUS
9 4 (0.43%) Ambari
9 4 (0.43%) Hadoop YARN
9 4 (0.43%) Microsoft Intune
9 4 (0.43%) MOM
9 4 (0.43%) Oozie
9 4 (0.43%) OpenView
9 4 (0.43%) OpenView Configuration Management
9 4 (0.43%) Red Hat Satellite
9 4 (0.43%) Symantec Endpoint Protection
10 3 (0.32%) Cisco UCCX
Vendors
1 252 (27.07%) Microsoft
2 74 (7.95%) Cisco
3 62 (6.66%) Remedy
4 61 (6.55%) Oracle
4 61 (6.55%) VMware
5 57 (6.12%) Citrix
6 46 (4.94%) HP
7 35 (3.76%) Apple
8 33 (3.54%) BMC
9 31 (3.33%) Huawei
10 30 (3.22%) ServiceNow
11 26 (2.79%) Xerox
12 24 (2.58%) SAP
13 23 (2.47%) IBM
14 19 (2.04%) Ivanti
15 15 (1.61%) Dell
15 15 (1.61%) Red Hat
16 14 (1.50%) Computacenter
16 14 (1.50%) F5
17 13 (1.40%) SolarWinds