Period
to 17 October 2018

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 166 132 123
Rank change year-on-year -34 -9 -4
Contract jobs citing SLA 902 992 1,242
As % of all contract IT jobs advertised in the UK excluding London 1.64% 1.90% 2.09%
As % of the Quality Assurance & Compliance category 14.53% 15.55% 17.76%
Number of daily rates quoted 426 524 666
UK excluding London median daily rate £300 £283 £285
Median daily rate % change year-on-year +5.94% -0.64% -7.32%
10th Percentile £111 £100 £130
90th Percentile £514 £488 £488
UK median daily rate £313 £300 £313
% change year-on-year +4.17% -4.00% -3.85%
Number of hourly rates quoted 136 126 151
UK excluding London median hourly rate £15.00 £14.00 £14.50
Median hourly rate % change year-on-year +7.14% -3.45% -7.26%
10th Percentile £10.33 £9.25 £9.43
90th Percentile £31.69 £24.75 £28.00
UK median hourly rate £15.00 £14.75 £15.00
% change year-on-year +1.69% -1.67% -5.57%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Contract vacancies with a requirement for quality assurance or compliance skills 6,206 6,380 6,992
As % of all contract IT jobs advertised in the UK excluding London 11.31% 12.23% 11.74%
Number of daily rates quoted 3,608 3,814 4,301
UK excluding London median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% -1.32%
10th Percentile £213 £210 £210
90th Percentile £575 £560 £550
UK median daily rate £450 £438 £413
% change year-on-year +2.86% +6.06% +3.13%
Number of hourly rates quoted 312 294 372
UK excluding London median hourly rate £21.88 £20.00 £25.00
Median hourly rate % change year-on-year +9.40% -20.00% +16.01%
10th Percentile £11.25 £10.53 £10.00
90th Percentile £48.70 £47.50 £47.50
UK median hourly rate £21.76 £20.00 £22.67
% change year-on-year +8.80% -11.77% +5.19%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the UK excluding London.

Contractor daily rate trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 17 October 2018.

Contractor daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the UK excluding London.

Contractor hourly rate trend for SLA in the UK excluding London

SLA
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 17 October 2018.

Contractor hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -14 345 £306 -9.93% 83
North of England -40 185 £225 +28.57% 88
Midlands -42 118 £329 +13.36% 43
East of England -11 103 £175 -36.36% 40
North West 0 96 £275 - 41
Yorkshire -43 73 £281 +181.25% 29
South West -8 66 £325 -9.09% 32
East Midlands +7 64 £375 +25.00% 10
West Midlands -55 54 £213 -15.00% 33
Scotland -46 49 £320 +220.00% 8
Wales -33 28 £227 -17.45% 9
North East -4 16 £185 -7.50% 18
Northern Ireland +44 11 - - 4
Channel Islands - 1 - -
SLA
UK

For the 6 months to 17 October 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region with a requirement for SLA.

1 290 (32.15%) Windows
2 251 (27.83%) ITIL
3 228 (25.28%) Microsoft
4 182 (20.18%) Active Directory
5 161 (17.85%) Service Management
6 147 (16.30%) Microsoft Office
7 146 (16.19%) Finance
8 119 (13.19%) Service Delivery
9 111 (12.31%) Incident Management
9 111 (12.31%) Security Cleared
10 107 (11.86%) Analytical Skills
11 87 (9.65%) Change Management
12 86 (9.53%) SC Cleared
13 84 (9.31%) Data Centre
13 84 (9.31%) Problem-Solving
14 82 (9.09%) Office 365
15 81 (8.98%) Windows 7
15 81 (8.98%) Linux
16 79 (8.76%) Telecoms
17 76 (8.43%) Windows 10
18 71 (7.87%) Management Information System
19 70 (7.76%) Cisco
20 67 (7.43%) Windows Server
21 66 (7.32%) LAN
22 63 (6.98%) WAN
23 62 (6.87%) SCCM
24 59 (6.54%) SQL
25 58 (6.43%) Oracle
25 58 (6.43%) Continuous Improvement
26 56 (6.21%) Unix

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (4.77%) MS Exchange
2 19 (2.11%) SharePoint
3 18 (2.00%) Exchange Server 2013
4 16 (1.77%) Exchange Server 2010
4 16 (1.77%) Skype for Business
5 11 (1.22%) IIS
6 9 (1.00%) Apache
6 9 (1.00%) WebSphere
7 7 (0.78%) BizTalk Server
7 7 (0.78%) Oracle SOA Suite
8 5 (0.55%) Confluence
9 4 (0.44%) Gentran
9 4 (0.44%) Oracle Workflow
10 3 (0.33%) CMS
10 3 (0.33%) Exchange Server 2003
10 3 (0.33%) Tomcat
10 3 (0.33%) WebLogic
11 2 (0.22%) Live Communications Server
11 2 (0.22%) SharePoint Server
11 2 (0.22%) WordPress
Applications
1 147 (16.30%) Microsoft Office
2 54 (5.99%) Microsoft Excel
3 19 (2.11%) MS Visio
4 14 (1.55%) Microsoft PowerPoint
5 4 (0.44%) Spreadsheet
6 2 (0.22%) InfoPath
7 1 (0.11%) Adobe Creative Suite
Business Applications
1 22 (2.44%) Remedy ITSM
2 12 (1.33%) PlanetPress Connect
3 6 (0.67%) SAP ERP
4 4 (0.44%) Dynamics CRM
4 4 (0.44%) Oracle Payroll
5 3 (0.33%) CA PPM
5 3 (0.33%) Dynamics AX
5 3 (0.33%) Eloqua
5 3 (0.33%) Oracle EBS
5 3 (0.33%) Oracle EBS R12
5 3 (0.33%) Oracle Payables
6 2 (0.22%) assyst
6 2 (0.22%) BPCS
6 2 (0.22%) Movex
6 2 (0.22%) Oracle Applications
6 2 (0.22%) Oracle Receivables
7 1 (0.11%) SAP CO
7 1 (0.11%) SAP FI
7 1 (0.11%) SAP FI/CO
7 1 (0.11%) Unit4 Business World
Cloud Services
1 82 (9.09%) Office 365
2 44 (4.88%) Microsoft Azure
3 20 (2.22%) Amazon AWS
3 20 (2.22%) OneDrive
4 10 (1.11%) Cloud Computing
5 6 (0.67%) IaaS
6 5 (0.55%) Azure Active Directory
7 4 (0.44%) Boomi
7 4 (0.44%) SaaS
8 3 (0.33%) Akamai
8 3 (0.33%) PaaS
9 1 (0.11%) Amazon CloudWatch
9 1 (0.11%) AWS Lambda
9 1 (0.11%) Dynamics 365
9 1 (0.11%) GitHub
9 1 (0.11%) Google Analytics
9 1 (0.11%) OpenShift
9 1 (0.11%) Serverless
9 1 (0.11%) SuccessFactors
Communications & Networking
1 66 (7.32%) LAN
2 63 (6.98%) WAN
3 36 (3.99%) Firewall
4 35 (3.88%) DNS
5 28 (3.10%) Wireless
6 25 (2.77%) DHCP
6 25 (2.77%) VPN
7 23 (2.55%) SAN
7 23 (2.55%) TCP/IP
8 22 (2.44%) Internet
9 19 (2.11%) VoIP
10 16 (1.77%) Network Security
10 16 (1.77%) Skype
11 15 (1.66%) Remote Desktop
12 11 (1.22%) 4G
13 9 (1.00%) ADSL
13 9 (1.00%) Ethernet
13 9 (1.00%) MPLS
14 8 (0.89%) Wi-Fi
15 7 (0.78%) Radio Access Network
Database & Business Intelligence
1 31 (3.44%) SQL Server
2 13 (1.44%) MySQL
3 12 (1.33%) EDMS
4 9 (1.00%) Big Data
5 8 (0.89%) Oracle Reports
6 5 (0.55%) MS Access
6 5 (0.55%) Oracle Database
7 4 (0.44%) GIS
7 4 (0.44%) SQL Server 2008
8 3 (0.33%) Hadoop
8 3 (0.33%) Relational Database
8 3 (0.33%) SQL Server 2016
9 2 (0.22%) Amazon RDS
9 2 (0.22%) BusinessObjects
9 2 (0.22%) Data Lake
9 2 (0.22%) DB2
9 2 (0.22%) Oracle Database 11g
9 2 (0.22%) Oracle Database 12c
9 2 (0.22%) SAP HANA
9 2 (0.22%) SQL Server 2012
Development Applications
1 13 (1.44%) JIRA
2 7 (0.78%) Team Foundation Server
3 6 (0.67%) Git (software)
3 6 (0.67%) Visual Studio
4 5 (0.55%) Jenkins
5 4 (0.44%) MSI
6 3 (0.33%) NCrunch
6 3 (0.33%) ReSharper
7 2 (0.22%) Introscope
7 2 (0.22%) Visual Studio Team System
7 2 (0.22%) Wise Package Studio
8 1 (0.11%) AdminStudio
8 1 (0.11%) CA Release Automation
8 1 (0.11%) GCC
8 1 (0.11%) Oracle Forms
General
1 146 (16.19%) Finance
2 79 (8.76%) Telecoms
3 28 (3.10%) Retail
4 22 (2.44%) Banking
5 21 (2.33%) Billing
6 20 (2.22%) Back Office
7 17 (1.88%) Mandarin Language
8 12 (1.33%) Front Office
9 10 (1.11%) Marketing
10 7 (0.78%) Law
10 7 (0.78%) Legal
10 7 (0.78%) Manufacturing
10 7 (0.78%) Spanish Language
11 5 (0.55%) Electronics
11 5 (0.55%) Financial Institution
11 5 (0.55%) Pharmaceutical
11 5 (0.55%) Retail Banking
12 4 (0.44%) Advertising
13 3 (0.33%) German Language
14 2 (0.22%) Italian Language
Job Titles
1 245 (27.16%) Analyst
2 105 (11.64%) Support Engineer
3 93 (10.31%) Service Analyst
4 81 (8.98%) Service Desk Analyst
5 62 (6.87%) Desktop Support
6 56 (6.21%) Support Analyst
7 55 (6.10%) Service Manager
8 43 (4.77%) 2nd Line Support
9 36 (3.99%) 1st Line Support
10 35 (3.88%) Desktop Engineer
11 33 (3.66%) IT Support
12 32 (3.55%) IT Engineer
13 31 (3.44%) Administrator
13 31 (3.44%) Hardware Engineer
14 30 (3.33%) Architect
15 28 (3.10%) 2nd Line Engineer
16 27 (2.99%) Field Engineer
17 26 (2.88%) 3rd Line Engineer
18 25 (2.77%) Desktop Support Engineer
19 24 (2.66%) Applications Support
Libraries, Frameworks & Software Standards
1 17 (1.88%) Middleware
2 16 (1.77%) .NET
3 12 (1.33%) Web Services
4 10 (1.11%) HTML
4 10 (1.11%) XML
5 9 (1.00%) LDAP
6 8 (0.89%) SAP PI
7 7 (0.78%) SOAP
8 6 (0.67%) EDI
9 5 (0.55%) .NET Framework
9 5 (0.55%) ASP.NET
9 5 (0.55%) Node.js
10 4 (0.44%) AppFabric
11 3 (0.33%) ADSI
11 3 (0.33%) Castle Windsor
11 3 (0.33%) Entity Framework
11 3 (0.33%) jQuery
11 3 (0.33%) Razor View Engine
11 3 (0.33%) REST
11 3 (0.33%) SAP ALE
Miscellaneous
1 107 (11.86%) Analytical Skills
2 84 (9.31%) Data Centre
3 71 (7.87%) Management Information System
4 47 (5.21%) Self-Motivation
5 26 (2.88%) Computer Science
6 25 (2.77%) Virtual Team
7 18 (2.00%) CMDB
7 18 (2.00%) Private Cloud
8 16 (1.77%) NHS
9 15 (1.66%) Video Conferencing
10 14 (1.55%) Driving Licence
11 12 (1.33%) AS400
11 12 (1.33%) User Experience
12 11 (1.22%) Robotics
13 10 (1.11%) Enterprise Software
13 10 (1.11%) Mainframe
13 10 (1.11%) Mobile App
14 7 (0.78%) Fat Client
14 7 (0.78%) Smartphone
14 7 (0.78%) Thin Client
Operating Systems
1 290 (32.15%) Windows
2 81 (8.98%) Linux
2 81 (8.98%) Windows 7
3 76 (8.43%) Windows 10
4 67 (7.43%) Windows Server
5 56 (6.21%) Unix
6 36 (3.99%) Windows Server 2008
7 34 (3.77%) Windows Server 2012
8 22 (2.44%) Apple iOS
9 19 (2.11%) Windows Server 2003
9 19 (2.11%) Windows XP
10 16 (1.77%) Android
11 14 (1.55%) Windows 8
12 12 (1.33%) Red Hat Enterprise Linux
13 10 (1.11%) Mac OS X
13 10 (1.11%) Solaris
14 9 (1.00%) Mac OS
15 6 (0.67%) MVS
16 3 (0.33%) Windows Phone
17 2 (0.22%) CentOS
Processes & Methodologies
1 251 (27.83%) ITIL
2 161 (17.85%) Service Management
3 119 (13.19%) Service Delivery
4 111 (12.31%) Incident Management
5 87 (9.65%) Change Management
6 84 (9.31%) Problem-Solving
7 58 (6.43%) Continuous Improvement
8 50 (5.54%) Workflow
9 48 (5.32%) ITSM
9 48 (5.32%) Project Management
10 47 (5.21%) Stakeholder Management
11 45 (4.99%) Agile Software Development
11 45 (4.99%) Problem Management
12 39 (4.32%) ITIL V3
13 36 (3.99%) Risk Management
14 35 (3.88%) Break/Fix
15 32 (3.55%) Configuration Management
16 31 (3.44%) Performance Management
17 30 (3.33%) Migration
18 27 (2.99%) Process Improvement
Programming Languages
1 59 (6.54%) SQL
2 24 (2.66%) Java
2 24 (2.66%) PHP
3 19 (2.11%) PowerShell
4 16 (1.77%) C
5 14 (1.55%) JavaScript
6 13 (1.44%) Shell Script
7 12 (1.33%) Perl
8 11 (1.22%) Python
9 10 (1.11%) VB
10 9 (1.00%) C#
11 6 (0.67%) ABAP
12 4 (0.44%) PL/SQL
12 4 (0.44%) VBScript
13 2 (0.22%) Bash Shell
13 2 (0.22%) T-SQL
13 2 (0.22%) VBA
14 1 (0.11%) Go
14 1 (0.11%) JCL
14 1 (0.11%) Smalltalk
Qualifications
1 111 (12.31%) Security Cleared
2 86 (9.53%) SC Cleared
3 49 (5.43%) Degree
4 44 (4.88%) Microsoft Certification
5 33 (3.66%) Cisco Certification
6 29 (3.22%) DV Cleared
7 27 (2.99%) CCNA
7 27 (2.99%) MCSE
8 23 (2.55%) MCSA
9 20 (2.22%) CCNP
9 20 (2.22%) ITIL Certification
10 19 (2.11%) MCP
11 15 (1.66%) A+ Certification
12 10 (1.11%) MOS
13 7 (0.78%) BPSS Clearance
13 7 (0.78%) ITIL Foundation Certificate
13 7 (0.78%) MCDST
13 7 (0.78%) PRINCE2 Certification
14 6 (0.67%) MCTS
15 5 (0.55%) DBS Check
Quality Assurance & Compliance
1 19 (2.11%) PMO
2 15 (1.66%) Sarbanes-Oxley
3 13 (1.44%) QA
4 12 (1.33%) Data Quality
5 8 (0.89%) Disclosure Scotland
6 5 (0.55%) ISO/IEC 20000
7 4 (0.44%) GxP
7 4 (0.44%) PCI DSS
8 3 (0.33%) GDPR
9 1 (0.11%) ISO/IEC 27001
System Software
1 182 (20.18%) Active Directory
2 34 (3.77%) VMware Infrastructure
3 16 (1.77%) Hyper-V
4 11 (1.22%) vSphere
5 8 (0.89%) Virtual Desktop
6 7 (0.78%) XenApp
7 6 (0.67%) Firmware
8 4 (0.44%) ISA Server
8 4 (0.44%) NFS
8 4 (0.44%) Oracle RAC
8 4 (0.44%) Virtual Machines
9 3 (0.33%) Forefront TMG
9 3 (0.33%) Microsoft App-V
9 3 (0.33%) Microsoft Virtual Server
9 3 (0.33%) UAG
9 3 (0.33%) Virtual Servers
9 3 (0.33%) VMware ESXi
10 2 (0.22%) BitLocker
10 2 (0.22%) Veritas Cluster Server
10 2 (0.22%) XenDesktop
Systems Management
1 62 (6.87%) SCCM
2 12 (1.33%) Systems Management Server (SMS)
3 10 (1.11%) Single Sign-On
4 6 (0.67%) Ansible
4 6 (0.67%) Norton AntiVirus
4 6 (0.67%) Symantec Endpoint Protection
5 5 (0.55%) Puppet
5 5 (0.55%) SCOM
5 5 (0.55%) WSUS
6 4 (0.44%) Red Hat Satellite
6 4 (0.44%) vCenter Server
7 3 (0.33%) Microsoft Clustering
7 3 (0.33%) MOM
7 3 (0.33%) OpenView
7 3 (0.33%) OVSD
7 3 (0.33%) Terraform
8 2 (0.22%) NetBackup
8 2 (0.22%) Netcool
8 2 (0.22%) OpenView Configuration Management
8 2 (0.22%) Tivoli Storage Manager
Vendors
1 228 (25.28%) Microsoft
2 70 (7.76%) Cisco
3 58 (6.43%) Oracle
4 54 (5.99%) Citrix
5 52 (5.76%) VMware
6 50 (5.54%) Remedy
7 37 (4.10%) Huawei
8 30 (3.33%) HP
9 28 (3.10%) ServiceNow
10 25 (2.77%) BMC
10 25 (2.77%) SAP
11 24 (2.66%) IBM
12 23 (2.55%) Apple
13 16 (1.77%) Alibaba
14 15 (1.66%) Xerox
15 13 (1.44%) Red Hat
16 12 (1.33%) Altiris
17 11 (1.22%) NetApp
17 11 (1.22%) SolarWinds
18 10 (1.11%) Meraki