Period
to 16 November 2019

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 117 166 136
Rank change year-on-year +49 -30 -8
Contract jobs citing SLA 953 905 1,056
As % of all contract IT jobs advertised in the UK excluding London 2.10% 1.63% 1.96%
As % of the Quality Assurance & Compliance category 18.62% 14.39% 15.56%
Number of daily rates quoted 516 436 552
UK excluding London median daily rate £323 £300 £286
Median daily rate % change year-on-year +7.50% +4.76% +1.19%
10th Percentile £105 £113 £100
90th Percentile £501 £510 £488
UK median daily rate £325 £301 £300
% change year-on-year +7.88% +0.42% -7.69%
Number of hourly rates quoted 118 136 133
UK excluding London median hourly rate £16.00 £14.78 £14.40
Median hourly rate % change year-on-year +8.29% +2.60% -4.00%
10th Percentile £10.70 £10.13 £9.30
90th Percentile £35.58 £29.31 £24.35
UK median hourly rate £16.50 £14.89 £15.00
% change year-on-year +10.81% -0.73% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Contract vacancies with a requirement for quality assurance or compliance skills 5,119 6,287 6,787
As % of all contract IT jobs advertised in the UK excluding London 11.28% 11.33% 12.61%
Number of daily rates quoted 3,034 3,700 4,081
UK excluding London median daily rate £420 £404 £400
Median daily rate % change year-on-year +4.02% +0.94% +2.56%
10th Percentile £200 £217 £213
90th Percentile £588 £575 £563
UK median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 321 298 297
UK excluding London median hourly rate £22.80 £21.00 £20.00
Median hourly rate % change year-on-year +8.58% +4.99% -20.00%
10th Percentile £10.99 £11.07 £10.84
90th Percentile £63.75 £47.73 £48.27
UK median hourly rate £21.34 £22.00 £20.00
% change year-on-year -3.00% +10.00% -20.00%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the UK excluding London.

Contractor daily rate trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 16 November 2019.

Contractor daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the UK excluding London.

Contractor hourly rate trend for SLA in the UK excluding London

SLA
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 16 November 2019.

Contractor hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +32 339 £325 - 152
North of England +47 214 £320 +60.00% 132
North West +23 118 £325 +44.44% 69
Midlands +36 115 £350 +2.94% 84
East of England +42 114 £200 +24.03% 53
Yorkshire +52 82 £313 +56.25% 51
South West +11 80 £375 +19.05% 70
Scotland +50 72 £275 -14.06% 24
West Midlands +43 64 £385 +23.20% 50
East Midlands +11 48 £272 -20.07% 34
Wales +24 19 £455 +101.33% 17
North East +16 14 £150 -18.92% 12
Northern Ireland -2 1 £140 - 3
SLA
UK

For the 6 months to 16 November 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region with a requirement for SLA.

1 381 (39.98%) Windows
2 322 (33.79%) ITIL
3 289 (30.33%) Microsoft
4 242 (25.39%) Active Directory
5 175 (18.36%) Microsoft Office
6 162 (17.00%) Incident Management
7 159 (16.68%) Windows 7
8 155 (16.26%) Service Management
9 151 (15.84%) Service Delivery
10 147 (15.42%) Windows 10
11 141 (14.80%) Security Cleared
12 139 (14.59%) Office 365
13 127 (13.33%) Problem-Solving
14 125 (13.12%) SCCM
15 113 (11.86%) Windows Server
16 103 (10.81%) VMware
17 100 (10.49%) Finance
18 98 (10.28%) Telecoms
18 98 (10.28%) SC Cleared
19 95 (9.97%) Analytical Skills
19 95 (9.97%) Cisco
20 89 (9.34%) Change Management
20 89 (9.34%) Windows Server 2008
21 87 (9.13%) Windows Server 2012
22 83 (8.71%) Problem Management
23 80 (8.39%) SQL
24 79 (8.29%) ITSM
25 76 (7.97%) DNS
26 74 (7.76%) WAN
27 68 (7.14%) Self-Motivation

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (5.25%) SharePoint
2 46 (4.83%) MS Exchange
3 34 (3.57%) Skype for Business
4 26 (2.73%) Exchange Server 2010
5 21 (2.20%) Exchange Server 2013
6 17 (1.78%) Confluence
6 17 (1.78%) IIS
7 13 (1.36%) IBM Notes
8 8 (0.84%) WebLogic
9 3 (0.31%) Apache
9 3 (0.31%) Oracle SOA Suite
9 3 (0.31%) Oracle Workflow
10 2 (0.21%) CMS
10 2 (0.21%) Drupal
10 2 (0.21%) Exchange Server 2007
10 2 (0.21%) JBoss
10 2 (0.21%) MQSeries
10 2 (0.21%) nginx
10 2 (0.21%) OpenStack
10 2 (0.21%) SharePoint 2010
Applications
1 175 (18.36%) Microsoft Office
2 34 (3.57%) Microsoft Excel
3 14 (1.47%) Microsoft PowerPoint
4 11 (1.15%) MS Visio
5 6 (0.63%) Acrobat
5 6 (0.63%) Microsoft Project
6 4 (0.42%) Spreadsheet
7 2 (0.21%) FileZilla
Business Applications
1 14 (1.47%) assyst
1 14 (1.47%) SAP HCM
2 11 (1.15%) Remedy ITSM
3 6 (0.63%) Dynamics CRM
4 3 (0.31%) Eloqua
4 3 (0.31%) Oracle EBS
4 3 (0.31%) SAP CO
4 3 (0.31%) SAP FI
4 3 (0.31%) SAP FI/CO
4 3 (0.31%) SAP MM
4 3 (0.31%) SAP S/4HANA
5 2 (0.21%) Sage 300 ERP
5 2 (0.21%) Sage CRM
5 2 (0.21%) SAP ERP
5 2 (0.21%) Unica
6 1 (0.10%) Adobe Campaign
6 1 (0.10%) Oracle BPM
6 1 (0.10%) Oracle EBS R12
6 1 (0.10%) Oracle General Ledger
6 1 (0.10%) Oracle Payables
Cloud Services
1 139 (14.59%) Office 365
2 64 (6.72%) Azure
3 39 (4.09%) AWS
4 19 (1.99%) SaaS
5 14 (1.47%) SuccessFactors
5 14 (1.47%) Trello
6 13 (1.36%) OneDrive
6 13 (1.36%) PaaS
7 11 (1.15%) Azure Active Directory
7 11 (1.15%) GCP
8 7 (0.73%) Amazon S3
8 7 (0.73%) IaaS
9 6 (0.63%) Amazon ElastiCache
9 6 (0.63%) AWS Elastic Beanstalk
9 6 (0.63%) AWS Lambda
9 6 (0.63%) CloudFront
9 6 (0.63%) Dynamics 365
9 6 (0.63%) G Suite
9 6 (0.63%) Serverless
10 5 (0.52%) Amazon Kinesis
Communications & Networking
1 76 (7.97%) DNS
2 74 (7.76%) WAN
3 64 (6.72%) DHCP
4 63 (6.61%) Firewall
5 62 (6.51%) LAN
6 56 (5.88%) VPN
7 53 (5.56%) TCP/IP
8 43 (4.51%) SAN
9 37 (3.88%) Wireless
10 36 (3.78%) Skype
11 35 (3.67%) Internet
12 26 (2.73%) Remote Desktop
12 26 (2.73%) VoIP
13 19 (1.99%) Radio Access Network
14 18 (1.89%) NX-OS
15 17 (1.78%) 4G
15 17 (1.78%) Cisco ASA
15 17 (1.78%) MPLS
16 16 (1.68%) Wi-Fi
17 14 (1.47%) Ethernet
Database & Business Intelligence
1 53 (5.56%) SQL Server
2 12 (1.26%) Data Warehouse
2 12 (1.26%) SQL Server Reporting Services
3 11 (1.15%) SQL Server 2008
4 10 (1.05%) SQL Server Integration Services
5 9 (0.94%) SQL Server Analysis Services
6 7 (0.73%) SAP BW
6 7 (0.73%) SQL Server 2012
7 6 (0.63%) Amazon RDS
7 6 (0.63%) BusinessObjects
7 6 (0.63%) BusinessObjects Business Intelligence
7 6 (0.63%) BusinessObjects Web Intelligence
7 6 (0.63%) Oracle Database
7 6 (0.63%) SAP HANA
8 5 (0.52%) Oracle OWB
8 5 (0.52%) Relational Database
9 4 (0.42%) MySQL
9 4 (0.42%) SQL Server 2016
10 3 (0.31%) InterSystems Cache
10 3 (0.31%) SQL Server 2005
Development Applications
1 25 (2.62%) JIRA
2 10 (1.05%) MSI
3 8 (0.84%) VSS/SourceSafe
4 7 (0.73%) InstallShield
5 6 (0.63%) Git (software)
5 6 (0.63%) Vagrant
6 4 (0.42%) ProC
7 3 (0.31%) Team Foundation Server
7 3 (0.31%) WinDbg
8 2 (0.21%) ClearCase
8 2 (0.21%) ClearQuest
8 2 (0.21%) Cucumber
8 2 (0.21%) Jenkins
8 2 (0.21%) PowerBuilder
9 1 (0.10%) Hudson
9 1 (0.10%) Oracle Forms
9 1 (0.10%) PVCS
9 1 (0.10%) Toad
General
1 100 (10.49%) Finance
2 98 (10.28%) Telecoms
3 57 (5.98%) Public Sector
4 20 (2.10%) Banking
5 19 (1.99%) Legal
6 17 (1.78%) Retail
7 11 (1.15%) Back Office
8 8 (0.84%) Marketing
9 7 (0.73%) Automotive
10 6 (0.63%) Manufacturing
11 4 (0.42%) German Language
11 4 (0.42%) Police
11 4 (0.42%) Publishing
12 3 (0.31%) General Ledger
12 3 (0.31%) Local Government
12 3 (0.31%) Pharmaceutical
13 2 (0.21%) Billing
13 2 (0.21%) Electronics
13 2 (0.21%) Welsh Language
14 1 (0.10%) Investment Banking
Job Titles
1 207 (21.72%) Analyst
2 98 (10.28%) Service Analyst
3 93 (9.76%) Support Engineer
4 81 (8.50%) Service Desk Analyst
5 65 (6.82%) Network Engineer
6 64 (6.72%) Support Analyst
7 62 (6.51%) IT Support
8 61 (6.40%) 2nd Line Support
9 60 (6.30%) Desktop Support
10 55 (5.77%) IT Engineer
11 50 (5.25%) Service Manager
12 48 (5.04%) Infrastructure Engineer
13 44 (4.62%) 1st Line Support
14 39 (4.09%) IT Analyst
15 38 (3.99%) Desktop Engineer
16 37 (3.88%) Field Engineer
17 36 (3.78%) Service Desk Support
18 33 (3.46%) 2nd Line Engineer
19 32 (3.36%) Consultant
20 29 (3.04%) Delivery Manager
Libraries, Frameworks & Software Standards
1 15 (1.57%) Middleware
1 15 (1.57%) Web Services
2 11 (1.15%) SOAP
2 11 (1.15%) XML
3 10 (1.05%) 802.1X
4 8 (0.84%) .NET
5 6 (0.63%) HTML
5 6 (0.63%) Ruby on Rails
6 5 (0.52%) CSS
7 4 (0.42%) J2EE
7 4 (0.42%) Oracle Fusion
8 3 (0.31%) LDAP
8 3 (0.31%) REST
8 3 (0.31%) XMPP
9 2 (0.21%) JSON
9 2 (0.21%) Spring
10 1 (0.10%) Ajax
10 1 (0.10%) SAP BSP
10 1 (0.10%) STL
10 1 (0.10%) Struts
Miscellaneous
1 95 (9.97%) Analytical Skills
2 68 (7.14%) Self-Motivation
3 40 (4.20%) Management Information System
4 38 (3.99%) Data Centre
5 27 (2.83%) Driving Licence
6 20 (2.10%) NHS
7 16 (1.68%) Blackberry
7 16 (1.68%) Clustering
8 15 (1.57%) Fat Client
8 15 (1.57%) Thin Client
9 14 (1.47%) CMDB
9 14 (1.47%) Replication
10 10 (1.05%) EMC VNX
11 9 (0.94%) Celerra
11 9 (0.94%) CLARiiON
11 9 (0.94%) iPhone
11 9 (0.94%) Robotics
12 8 (0.84%) Enterprise Software
12 8 (0.84%) Virtual Team
13 7 (0.73%) Handset
Operating Systems
1 381 (39.98%) Windows
2 159 (16.68%) Windows 7
3 147 (15.42%) Windows 10
4 113 (11.86%) Windows Server
5 89 (9.34%) Windows Server 2008
6 87 (9.13%) Windows Server 2012
7 43 (4.51%) Linux
8 39 (4.09%) Unix
9 33 (3.46%) Windows Server 2003
10 31 (3.25%) Apple iOS
11 30 (3.15%) Android
12 18 (1.89%) Mac OS
13 17 (1.78%) Windows 8
14 14 (1.47%) Solaris
14 14 (1.47%) Windows XP
15 6 (0.63%) Red Hat Enterprise Linux
15 6 (0.63%) Windows Vista
16 4 (0.42%) AIX
16 4 (0.42%) OpenVMS
16 4 (0.42%) Windows Mobile
Processes & Methodologies
1 322 (33.79%) ITIL
2 162 (17.00%) Incident Management
3 155 (16.26%) Service Management
4 151 (15.84%) Service Delivery
5 127 (13.33%) Problem-Solving
6 89 (9.34%) Change Management
7 83 (8.71%) Problem Management
8 79 (8.29%) ITSM
9 64 (6.72%) Agile Software Development
9 64 (6.72%) Root Cause Analysis
10 62 (6.51%) Infrastructure Engineering
11 52 (5.46%) Break/Fix
12 51 (5.35%) Time Management
13 50 (5.25%) Process Improvement
14 48 (5.04%) Stakeholder Management
15 44 (4.62%) Project Management
16 40 (4.20%) Migration
17 38 (3.99%) ITIL V3
18 33 (3.46%) Project Delivery
19 32 (3.36%) Customer Requirements
Programming Languages
1 80 (8.39%) SQL
2 42 (4.41%) PowerShell
3 18 (1.89%) Java
4 15 (1.57%) C
5 12 (1.26%) T-SQL
6 11 (1.15%) PHP
7 9 (0.94%) ABAP
8 8 (0.84%) Python
8 8 (0.84%) Ruby
8 8 (0.84%) VBScript
9 7 (0.73%) PL/SQL
9 7 (0.73%) Shell Script
10 6 (0.63%) JavaScript
10 6 (0.63%) VBA
11 4 (0.42%) Bash Shell
11 4 (0.42%) C++
11 4 (0.42%) Fortran
11 4 (0.42%) Perl
12 3 (0.31%) C#
12 3 (0.31%) Korn
Qualifications
1 141 (14.80%) Security Cleared
2 98 (10.28%) SC Cleared
3 67 (7.03%) Microsoft Certification
4 63 (6.61%) Cisco Certification
5 54 (5.67%) Degree
6 48 (5.04%) CCNA
7 40 (4.20%) ITIL Certification
7 40 (4.20%) MCSE
8 27 (2.83%) DV Cleared
9 25 (2.62%) CCNP
10 23 (2.41%) MCP
11 19 (1.99%) DBS Check
12 12 (1.26%) BPSS Clearance
13 11 (1.15%) MCSA
14 10 (1.05%) ITIL Foundation Certificate
15 8 (0.84%) A+ Certification
15 8 (0.84%) ISEB
16 6 (0.63%) BC Cleared
16 6 (0.63%) VMware Certified Professional (VCP)
17 5 (0.52%) ISEB Practitioner
Quality Assurance & Compliance
1 31 (3.25%) QA
2 12 (1.26%) PMO
3 10 (1.05%) ISO/IEC 27001
4 7 (0.73%) ISO/IEC 20000
5 5 (0.52%) Data Quality
5 5 (0.52%) Sarbanes-Oxley
6 4 (0.42%) GDPR
7 2 (0.21%) Cyber Essentials
7 2 (0.21%) Cyber Essentials PLUS
7 2 (0.21%) GMP
7 2 (0.21%) PCI DSS
8 1 (0.10%) BS7799
8 1 (0.10%) Disclosure Scotland
8 1 (0.10%) GxP
8 1 (0.10%) ISO 9001
8 1 (0.10%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 242 (25.39%) Active Directory
2 56 (5.88%) VMware Infrastructure
3 46 (4.83%) Hyper-V
4 26 (2.73%) XenApp
5 15 (1.57%) Virtual Machines
6 14 (1.47%) XenDesktop
7 12 (1.26%) Citrix Hypervisor
7 12 (1.26%) VMware ESXi
8 10 (1.05%) Microsoft App-V
9 9 (0.94%) EMC RecoverPoint
9 9 (0.94%) Virtual Servers
10 7 (0.73%) Docker
10 7 (0.73%) Virtual Desktop
11 6 (0.63%) ISA Server
11 6 (0.63%) vSphere
12 4 (0.42%) VMware NSX
13 3 (0.31%) BitLocker
13 3 (0.31%) DFS Replication
13 3 (0.31%) Firmware
13 3 (0.31%) Terminal Server
Systems Management
1 125 (13.12%) SCCM
2 15 (1.57%) NetBackup
3 12 (1.26%) SCOM
4 11 (1.15%) Microsoft Intune
4 11 (1.15%) Single Sign-On
5 9 (0.94%) Norton AntiVirus
5 9 (0.94%) Oracle RMAN
6 8 (0.84%) AirWatch
6 8 (0.84%) Ansible
7 7 (0.73%) Microsoft Clustering
8 6 (0.63%) Cisco UCCX
8 6 (0.63%) Opscode Chef
8 6 (0.63%) Terraform
8 6 (0.63%) Tivoli
8 6 (0.63%) WSUS
9 5 (0.52%) Cisco CUCM
9 5 (0.52%) McAfee ePO
9 5 (0.52%) Puppet
9 5 (0.52%) Tivoli Storage Manager
9 5 (0.52%) vRealize
Vendors
1 289 (30.33%) Microsoft
2 103 (10.81%) VMware
3 95 (9.97%) Cisco
4 57 (5.98%) Citrix
5 49 (5.14%) Oracle
6 48 (5.04%) HP
7 40 (4.20%) SAP
8 38 (3.99%) ServiceNow
9 34 (3.57%) Remedy
10 31 (3.25%) Dell
11 27 (2.83%) McAfee
12 26 (2.73%) IBM
13 19 (1.99%) Google
13 19 (1.99%) Huawei
14 18 (1.89%) CheckPoint
14 18 (1.89%) Samsung
15 17 (1.78%) Apple
16 15 (1.57%) EMC
16 15 (1.57%) F5
16 15 (1.57%) Juniper