Period
to 26 May 2019

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 26 May 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
UK > UK excluding London
6 months to
26 May 2019
Same period 2018 Same period 2017
Rank 151 151 138
Rank change year-on-year 0 -13 -12
Contract jobs citing SLA 810 909 908
As % of all contract IT jobs advertised in the UK excluding London 1.67% 1.70% 1.85%
As % of the Quality Assurance & Compliance category 15.79% 13.74% 15.93%
Number of daily rates quoted 434 415 468
UK excluding London median daily rate £258 £313 £325
Median daily rate % change year-on-year -17.60% -3.85% +3.17%
10th Percentile £108 £115 £106
90th Percentile £496 £525 £500
UK median daily rate £300 £325 £338
% change year-on-year -7.69% -3.70% +3.85%
Number of hourly rates quoted 104 111 121
UK excluding London median hourly rate £13.75 £15.00 £15.00
Median hourly rate % change year-on-year -8.33% - -
10th Percentile £9.24 £10.25 £10.50
90th Percentile £20.04 £33.75 £25.00
UK median hourly rate £14.93 £15.00 £15.00
% change year-on-year -0.50% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK excluding London
Contract vacancies with a requirement for quality assurance or compliance skills 5,131 6,615 5,699
As % of all contract IT jobs advertised in the UK excluding London 10.56% 12.38% 11.60%
Number of daily rates quoted 2,975 3,976 3,477
UK excluding London median daily rate £425 £400 £395
Median daily rate % change year-on-year +6.25% +1.27% +5.33%
10th Percentile £210 £225 £203
90th Percentile £594 £575 £550
UK median daily rate £450 £450 £433
% change year-on-year - +4.05% +8.13%
Number of hourly rates quoted 295 273 289
UK excluding London median hourly rate £23.34 £22.50 £23.00
Median hourly rate % change year-on-year +3.73% -2.17% -10.68%
10th Percentile £10.77 £11.28 £10.75
90th Percentile £52.50 £51.15 £53.75
UK median hourly rate £22.63 £22.50 £22.70
% change year-on-year +0.56% -0.88% -5.42%

SLA
Job Vacancy Trend in the UK excluding London

Job postings citing SLA as a percentage of all IT jobs advertised in the UK excluding London.

Job vacancy trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Trend in the UK excluding London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the UK excluding London.

Contractor daily rate trend for SLA in the UK excluding London

SLA
Contractor Daily Rate Histogram in the UK excluding London

The daily rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 26 May 2019.

Contractor daily rate histogram for SLA in the UK excluding London

SLA
Contractor Hourly Rate Trend in the UK excluding London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the UK excluding London.

Contractor hourly rate trend for SLA in the UK excluding London

SLA
Contractor Hourly Rate Histogram in the UK excluding London

The hourly rate distribution of IT jobs citing SLA in the UK excluding London over the 6 months to 26 May 2019.

Contractor hourly rate histogram for SLA in the UK excluding London

SLA
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the UK excluding London region over the 6 months to 26 May 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +5 274 £265 -18.46% 22
North of England +6 177 £250 -16.67% 22
Midlands -14 101 £325 - 19
North West +18 83 £294 -6.00% 12
East of England -4 82 £130 -30.67% 8
Scotland +58 81 £178 -34.26% 1
South West -28 81 £350 -10.26% 3
Yorkshire -21 62 £200 -38.46% 10
West Midlands -14 57 £373 +30.65% 13
East Midlands +12 44 £250 -37.50% 6
North East +16 32 £231 +25.00%
Wales -7 12 £500 +38.89%
Channel Islands -3 2 £400 +207.69%
Northern Ireland +7 1 - -
SLA
UK

For the 6 months to 26 May 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region with a requirement for SLA.

1 304 (37.53%) Windows
2 239 (29.51%) ITIL
3 231 (28.52%) Microsoft
4 185 (22.84%) Active Directory
5 136 (16.79%) Microsoft Office
6 118 (14.57%) Service Delivery
7 116 (14.32%) Analytical Skills
8 109 (13.46%) Incident Management
9 105 (12.96%) Service Management
10 104 (12.84%) Windows 10
11 98 (12.10%) Windows Server
12 95 (11.73%) Finance
13 90 (11.11%) Office 365
14 88 (10.86%) Telecoms
15 84 (10.37%) Windows 7
16 82 (10.12%) Problem-Solving
17 79 (9.75%) VMware
18 70 (8.64%) Security Cleared
19 66 (8.15%) SQL
20 65 (8.02%) SCCM
21 63 (7.78%) Citrix
22 61 (7.53%) Change Management
23 60 (7.41%) Problem Management
23 60 (7.41%) Data Centre
24 56 (6.91%) ITSM
24 56 (6.91%) Microsoft Certification
25 55 (6.79%) Linux
25 55 (6.79%) Degree
26 53 (6.54%) VMware Infrastructure
26 53 (6.54%) DNS

SLA
Co-occurring IT Skills in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (5.80%) SharePoint
2 31 (3.83%) MS Exchange
3 20 (2.47%) Skype for Business
4 17 (2.10%) OpenStack
5 12 (1.48%) IBM Notes
6 10 (1.23%) WebLogic
7 8 (0.99%) Oracle SOA Suite
7 8 (0.99%) SharePoint 2010
7 8 (0.99%) SharePoint 2013
7 8 (0.99%) SharePoint Server
8 6 (0.74%) Apache
8 6 (0.74%) IIS
9 5 (0.62%) JBoss
9 5 (0.62%) Oracle Service Bus
9 5 (0.62%) WebLogic Portal
10 4 (0.49%) WebSphere
11 3 (0.37%) Confluence
11 3 (0.37%) Exchange Server 2003
11 3 (0.37%) Exchange Server 2010
11 3 (0.37%) Exchange Server 2013
Applications
1 136 (16.79%) Microsoft Office
2 35 (4.32%) Microsoft Excel
3 16 (1.98%) Microsoft PowerPoint
4 15 (1.85%) MS Visio
5 8 (0.99%) InfoPath
6 4 (0.49%) Microsoft Project
6 4 (0.49%) Spreadsheet
7 3 (0.37%) Camtasia
8 1 (0.12%) Acrobat
8 1 (0.12%) Maya
Business Applications
1 17 (2.10%) Remedy ITSM
2 7 (0.86%) Dynamics CRM
3 5 (0.62%) Oracle BPM
4 3 (0.37%) Adobe Campaign
4 3 (0.37%) Oracle EBS
5 2 (0.25%) Oracle Payables
5 2 (0.25%) Oracle Receivables
5 2 (0.25%) SAP CRM
5 2 (0.25%) SAP MII
5 2 (0.25%) SAP MM
6 1 (0.12%) Dynamics AX
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle Applications
6 1 (0.12%) Oracle Assets
6 1 (0.12%) Oracle EBS R12
6 1 (0.12%) Oracle Financials
6 1 (0.12%) Oracle General Ledger
6 1 (0.12%) Oracle Subledger Accounting
6 1 (0.12%) SAP HR
6 1 (0.12%) SAP Hybris
Cloud Services
1 90 (11.11%) Office 365
2 44 (5.43%) Microsoft Azure
3 24 (2.96%) Amazon AWS
4 11 (1.36%) PaaS
5 9 (1.11%) IaaS
6 8 (0.99%) OpenShift
7 6 (0.74%) OneDrive
7 6 (0.74%) SaaS
8 5 (0.62%) GitHub
9 4 (0.49%) Azure Active Directory
9 4 (0.49%) Dynamics 365
10 2 (0.25%) Boomi
10 2 (0.25%) G Suite
10 2 (0.25%) SuccessFactors
10 2 (0.25%) Veeva
10 2 (0.25%) Virtual Private Cloud
10 2 (0.25%) Yammer
11 1 (0.12%) Amazon EMR
11 1 (0.12%) AWS CloudFormation
11 1 (0.12%) Google Cloud Platform
Communications & Networking
1 53 (6.54%) DNS
2 50 (6.17%) WAN
3 47 (5.80%) LAN
4 41 (5.06%) DHCP
5 39 (4.81%) VoIP
6 37 (4.57%) Firewall
6 37 (4.57%) VPN
7 31 (3.83%) SAN
7 31 (3.83%) Wireless
8 30 (3.70%) TCP/IP
9 25 (3.09%) Skype
10 19 (2.35%) 4G
11 18 (2.22%) 3G
11 18 (2.22%) Network Security
12 17 (2.10%) 2G
12 17 (2.10%) Remote Desktop
13 16 (1.98%) Internet
14 13 (1.60%) Radio Access Network
15 12 (1.48%) MPLS
16 9 (1.11%) ATM
Database & Business Intelligence
1 39 (4.81%) SQL Server
2 11 (1.36%) Hadoop
3 6 (0.74%) Data Warehouse
3 6 (0.74%) SQL Server 2016
4 5 (0.62%) DTS
4 5 (0.62%) Oracle Database
5 4 (0.49%) Big Data
5 4 (0.49%) GIS
5 4 (0.49%) SQL Server 2012
5 4 (0.49%) SQL Server Integration Services
6 3 (0.37%) BusinessObjects
6 3 (0.37%) BusinessObjects Business Intelligence
6 3 (0.37%) Oracle OWB
7 2 (0.25%) Data Lake
7 2 (0.25%) Data Mining
7 2 (0.25%) DB2
7 2 (0.25%) MS Access
7 2 (0.25%) Oracle Database 10g
7 2 (0.25%) SQL Server 7
7 2 (0.25%) SQLPlus
Development Applications
1 16 (1.98%) JIRA
2 9 (1.11%) MSI
2 9 (1.11%) Visual Studio
3 7 (0.86%) AdminStudio
3 7 (0.86%) Wise Package Studio
4 4 (0.49%) Git (software)
5 3 (0.37%) eggPlant
5 3 (0.37%) JMeter
5 3 (0.37%) Team Foundation Server
5 3 (0.37%) VSS/SourceSafe
6 2 (0.25%) HP UFT
6 2 (0.25%) Jenkins
6 2 (0.25%) LoadRunner
6 2 (0.25%) Oracle Forms
6 2 (0.25%) Selenium
6 2 (0.25%) TestPartner
6 2 (0.25%) WebDriver
7 1 (0.12%) Atlassian Bamboo
7 1 (0.12%) Hudson
7 1 (0.12%) WinDbg
General
1 95 (11.73%) Finance
2 88 (10.86%) Telecoms
3 34 (4.20%) Retail
4 20 (2.47%) Banking
5 16 (1.98%) Legal
6 13 (1.60%) Automotive
6 13 (1.60%) Manufacturing
7 12 (1.48%) Billing
8 8 (0.99%) Back Office
9 6 (0.74%) Pharmaceutical
10 4 (0.49%) Marketing
11 3 (0.37%) German Language
11 3 (0.37%) Law
12 2 (0.25%) Aerospace
12 2 (0.25%) Electronics
12 2 (0.25%) Military
12 2 (0.25%) Retail Banking
13 1 (0.12%) Advertising
13 1 (0.12%) French Language
13 1 (0.12%) Games
Job Titles
1 188 (23.21%) Analyst
2 81 (10.00%) Service Analyst
2 81 (10.00%) Support Engineer
3 70 (8.64%) Service Desk Analyst
4 42 (5.19%) Support Analyst
5 41 (5.06%) Service Manager
6 40 (4.94%) IT Engineer
7 39 (4.81%) IT Support
8 37 (4.57%) Desktop Support
8 37 (4.57%) Infrastructure Engineer
9 34 (4.20%) 2nd Line Support
10 33 (4.07%) Administrator
11 31 (3.83%) Desktop Engineer
12 30 (3.70%) 2nd Line Engineer
13 29 (3.58%) Field Engineer
14 28 (3.46%) IT Analyst
15 27 (3.33%) 1st Line Support
16 25 (3.09%) Network Engineer
17 24 (2.96%) Consultant
18 23 (2.84%) Hardware Engineer
Libraries, Frameworks & Software Standards
1 22 (2.72%) Web Services
1 22 (2.72%) XML
2 15 (1.85%) Middleware
3 12 (1.48%) XSLT
4 11 (1.36%) .NET
4 11 (1.36%) CSS
5 9 (1.11%) jQuery
6 7 (0.86%) OCX
7 5 (0.62%) HTML
7 5 (0.62%) Oracle Fusion
7 5 (0.62%) WebCenter
8 4 (0.49%) Spring
8 4 (0.49%) Struts
9 3 (0.37%) ASP.NET
9 3 (0.37%) J2EE
9 3 (0.37%) Java EE
9 3 (0.37%) JSON
9 3 (0.37%) JSP
9 3 (0.37%) SOAP
10 2 (0.25%) REST
Miscellaneous
1 116 (14.32%) Analytical Skills
2 60 (7.41%) Data Centre
3 30 (3.70%) Management Information System
4 25 (3.09%) Self-Motivation
5 23 (2.84%) CMDB
6 18 (2.22%) NHS
7 16 (1.98%) Driving Licence
8 15 (1.85%) iPhone
9 13 (1.60%) Fat Client
9 13 (1.60%) Thin Client
10 12 (1.48%) Private Cloud
11 11 (1.36%) Video Conferencing
12 10 (1.23%) Enterprise Software
13 9 (1.11%) Blackberry
13 9 (1.11%) iPad
13 9 (1.11%) Smartphone
14 8 (0.99%) Clustering
14 8 (0.99%) Hybrid Cloud
15 6 (0.74%) Mobile App
16 5 (0.62%) FMCG
Operating Systems
1 304 (37.53%) Windows
2 104 (12.84%) Windows 10
3 98 (12.10%) Windows Server
4 84 (10.37%) Windows 7
5 55 (6.79%) Linux
6 52 (6.42%) Windows Server 2012
7 32 (3.95%) Windows Server 2008
8 28 (3.46%) Unix
9 25 (3.09%) Android
10 22 (2.72%) Windows 8
11 17 (2.10%) Apple iOS
11 17 (2.10%) Windows XP
12 15 (1.85%) Mac OS
13 14 (1.73%) Windows Server 2003
14 10 (1.23%) Red Hat Enterprise Linux
15 6 (0.74%) Mac OS X
16 4 (0.49%) AIX
16 4 (0.49%) HPUX
16 4 (0.49%) Windows 2000
17 3 (0.37%) Solaris
Processes & Methodologies
1 239 (29.51%) ITIL
2 118 (14.57%) Service Delivery
3 109 (13.46%) Incident Management
4 105 (12.96%) Service Management
5 82 (10.12%) Problem-Solving
6 61 (7.53%) Change Management
7 60 (7.41%) Problem Management
8 56 (6.91%) ITSM
9 50 (6.17%) Infrastructure Engineering
10 48 (5.93%) Break/Fix
11 47 (5.80%) Migration
12 46 (5.68%) Agile Software Development
13 42 (5.19%) Continuous Improvement
14 41 (5.06%) Stakeholder Management
15 40 (4.94%) DevOps
16 35 (4.32%) High Availability
17 33 (4.07%) Disaster Recovery
18 32 (3.95%) ITIL V3
19 29 (3.58%) Root Cause Analysis
20 26 (3.21%) Network Management
Programming Languages
1 66 (8.15%) SQL
2 48 (5.93%) PowerShell
3 22 (2.72%) Java
4 19 (2.35%) C#
5 18 (2.22%) VBScript
6 13 (1.60%) JavaScript
7 11 (1.36%) VB
8 9 (1.11%) C
9 8 (0.99%) Shell Script
10 6 (0.74%) PHP
10 6 (0.74%) Python
11 5 (0.62%) Bash Shell
11 5 (0.62%) Perl
12 4 (0.49%) PL/SQL
12 4 (0.49%) VBA
13 3 (0.37%) ABAP
13 3 (0.37%) Fortran
13 3 (0.37%) T-SQL
14 2 (0.25%) Java 8
14 2 (0.25%) VB6
Qualifications
1 70 (8.64%) Security Cleared
2 56 (6.91%) Microsoft Certification
3 55 (6.79%) Degree
4 52 (6.42%) SC Cleared
5 44 (5.43%) MCSE
6 34 (4.20%) MCP
7 27 (3.33%) ITIL Certification
8 26 (3.21%) Cisco Certification
9 23 (2.84%) MCSA
10 22 (2.72%) ITIL Foundation Certificate
11 21 (2.59%) CCNA
12 15 (1.85%) CCNP
13 11 (1.36%) DV Cleared
14 10 (1.23%) Computer Science Degree
14 10 (1.23%) DBS Check
15 4 (0.49%) A+ Certification
15 4 (0.49%) AWS Certification
15 4 (0.49%) CCIP
15 4 (0.49%) CCSE
15 4 (0.49%) ISEB
Quality Assurance & Compliance
1 23 (2.84%) QA
2 5 (0.62%) PMO
2 5 (0.62%) Sarbanes-Oxley
3 3 (0.37%) COBIT
3 3 (0.37%) ISO/IEC 27001
4 2 (0.25%) Data Quality
4 2 (0.25%) Disclosure Scotland
4 2 (0.25%) GDPR
4 2 (0.25%) GxP
4 2 (0.25%) PCI DSS
5 1 (0.12%) ISO 9001
System Software
1 185 (22.84%) Active Directory
2 53 (6.54%) VMware Infrastructure
3 23 (2.84%) Hyper-V
4 19 (2.35%) Virtual Desktop
5 17 (2.10%) Virtual Machines
5 17 (2.10%) XenApp
6 15 (1.85%) Virtual Servers
6 15 (1.85%) VMware ESXi
7 13 (1.60%) Microsoft App-V
8 11 (1.36%) Microsoft Virtual Server
8 11 (1.36%) vSphere
9 10 (1.23%) Docker
9 10 (1.23%) XenDesktop
10 6 (0.74%) Terminal Server
11 4 (0.49%) Firmware
12 3 (0.37%) Oracle RAC
13 2 (0.25%) NFS
14 1 (0.12%) Citrix Presentation Server
14 1 (0.12%) ISA Server
14 1 (0.12%) vCloud
Systems Management
1 65 (8.02%) SCCM
2 20 (2.47%) SCOM
3 13 (1.60%) Ansible
4 11 (1.36%) Kubernetes
5 9 (1.11%) SCVMM
5 9 (1.11%) WSUS
6 6 (0.74%) Control-M
6 6 (0.74%) Microsoft Intune
7 5 (0.62%) AirWatch
7 5 (0.62%) Microsoft Clustering
7 5 (0.62%) Systems Management Server (SMS)
7 5 (0.62%) Tivoli Storage Manager
8 4 (0.49%) Norton AntiVirus
9 3 (0.37%) Failover Clustering
9 3 (0.37%) FortiGate
9 3 (0.37%) Nagios
9 3 (0.37%) PaperCut
9 3 (0.37%) Single Sign-On
9 3 (0.37%) Trend Micro Deep Security
9 3 (0.37%) vRealize
Vendors
1 231 (28.52%) Microsoft
2 79 (9.75%) VMware
3 63 (7.78%) Citrix
4 51 (6.30%) Cisco
5 38 (4.69%) Oracle
6 35 (4.32%) ServiceNow
7 32 (3.95%) Remedy
8 28 (3.46%) SAP
9 27 (3.33%) BMC
10 25 (3.09%) Apple
11 24 (2.96%) HP
11 24 (2.96%) Red Hat
12 15 (1.85%) CheckPoint
13 14 (1.73%) Ivanti
14 13 (1.60%) CA
14 13 (1.60%) IBM
14 13 (1.60%) Juniper
14 13 (1.60%) Lotus
15 11 (1.36%) Dell
15 11 (1.36%) F5