Second Line Technical Support
UK
The median Second Line Technical Support daily rate in the UK is £210, according to job vacancies posted in the 6 months leading up to 6 May 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 6 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 520 | 594 | 711 |
| Rank change year-on-year | +74 | +117 | +143 |
| Contract jobs requiring a 2nd Line Technical Support | 4 | 6 | 5 |
| As % of all contract jobs advertised in the UK | 0.014% | 0.014% | 0.008% |
| As % of the Job Titles category | 0.015% | 0.015% | 0.009% |
| Number of daily rates quoted | 1 | 6 | 1 |
| 10th Percentile | - | - | - |
| 25th Percentile | £205 | £175 | £160 |
| Median daily rate (50th Percentile) | £210 | £190 | £180 |
| Median % change year-on-year | +10.53% | +5.56% | -20.22% |
| 75th Percentile | £215 | £213 | £200 |
| 90th Percentile | - | £214 | - |
| UK excluding London median daily rate | - | £175 | - |
| Number of hourly rates quoted | 2 | 0 | 1 |
| 10th Percentile | £24.40 | - | - |
| 25th Percentile | £25.00 | - | - |
| Median hourly rate | £26.00 | - | £14.25 |
| 75th Percentile | £27.00 | - | - |
| 90th Percentile | £27.60 | - | - |
| UK excluding London median hourly rate | £28.00 | - | £14.25 |
| % change year-on-year | - | - | -50.98% |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 27,127 | 40,034 | 55,895 |
| % of contract IT jobs with a recognized job title | 92.50% | 92.76% | 94.62% |
| Number of daily rates quoted | 17,721 | 26,064 | 39,048 |
| 10th Percentile | £300 | £280 | £313 |
| 25th Percentile | £406 | £409 | £425 |
| Median daily rate (50th Percentile) | £514 | £525 | £540 |
| Median % change year-on-year | -2.10% | -2.78% | +2.86% |
| 75th Percentile | £625 | £638 | £650 |
| 90th Percentile | £738 | £750 | £750 |
| UK excluding London median daily rate | £475 | £490 | £500 |
| % change year-on-year | -3.06% | -2.00% | +5.26% |
| Number of hourly rates quoted | 1,053 | 2,665 | 1,566 |
| 10th Percentile | £14.14 | £12.86 | £14.25 |
| 25th Percentile | £18.50 | £16.30 | £19.11 |
| Median hourly rate | £29.00 | £36.50 | £45.00 |
| Median % change year-on-year | -20.55% | -18.89% | +90.68% |
| 75th Percentile | £62.50 | £61.30 | £65.75 |
| 90th Percentile | £75.00 | £72.50 | £76.00 |
| UK excluding London median hourly rate | £28.00 | £40.00 | £42.00 |
| % change year-on-year | -30.00% | -4.76% | +115.16% |
2nd Line Technical Support
Job Vacancy Trend
Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised.
2nd Line Technical Support
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing 2nd Line Technical Support.
2nd Line Technical Support
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing 2nd Line Technical Support.
2nd Line Technical Support
Top 5 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 6 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +61 | 4 | £210 | +10.53% | 8 |
| London | +36 | 3 | £210 | +2.44% | 1 |
| UK excluding London | +50 | 1 | - | - | 7 |
| Work from Home | - | 1 | - | - | 4 |
| South East | - | 1 | - | - | 3 |
2nd Line Technical Support Skill Set
Top 22 Co-occurring Skills and Capabilities
For the 6 months to 6 May 2025, 2nd Line Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Technical Support in the job title.
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2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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