Period
to 21 February 2018

The median annual salary for a 2nd Line Technical Support was £27,500 in advertised job vacancies during the 6 months to 21 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support
UK
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 1077 1069 1008
Rank change year-on-year -8 -61 +62
Permanent jobs requiring a 2nd Line Technical Support 111 118 271
As % of all permanent IT jobs advertised in the UK 0.063% 0.067% 0.13%
As % of the Job Titles category 0.065% 0.070% 0.13%
Number of salaries quoted 108 114 276
UK median annual salary £27,500 £27,500 £25,000
Median salary % change year-on-year - +10.00% -3.85%
10th Percentile £18,500 £20,750 £20,355
90th Percentile £37,500 £35,875 £32,750
UK excluding London median annual salary £25,000 £25,000 £25,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,685 169,699 201,316
% of permanent IT jobs with a recognized job title 96.24% 96.47% 96.65%
Number of salaries quoted 139,125 141,017 168,280
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £75,750
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support over the 6 months to 21 February 2018.

Salary histogram for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 107 £27,500 - 14
UK excluding London -8 75 £25,000 - 12
London +9 32 £32,500 +14.04% 3
North of England +5 24 £26,500 +23.26% 3
South East -4 24 £27,500 - 4
East of England 0 14 £22,500 -17.43% 1
North West +2 13 £35,000 +62.79% 2
South West +12 9 £18,250 -23.96%
Yorkshire +4 8 £18,500 -13.95% 1
Midlands +11 5 £21,500 -42.67% 3
West Midlands -12 4 £37,000 -1.33% 2
North East - 3 £25,000 -
East Midlands - 1 £20,500 - 1

2nd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2018, 2nd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support in the job title.

1 81 (72.97%) Windows
2 57 (51.35%) Microsoft
3 47 (42.34%) Active Directory
4 34 (30.63%) VMware
5 32 (28.83%) Office 365
6 29 (26.13%) ITIL
6 29 (26.13%) Windows Server
7 27 (24.32%) Windows Server 2012
8 26 (23.42%) Windows Server 2008
8 26 (23.42%) Windows 7
9 25 (22.52%) Microsoft Office
10 24 (21.62%) Cisco
11 22 (19.82%) WAN
12 21 (18.92%) VMware Infrastructure
13 19 (17.12%) MS Exchange
13 19 (17.12%) Service Delivery
13 19 (17.12%) Windows 10
14 18 (16.22%) SQL
14 18 (16.22%) VPN
15 17 (15.32%) Microsoft Certification
15 17 (15.32%) Linux
16 16 (14.41%) Firewall
17 14 (12.61%) SQL Server
17 14 (12.61%) SLA
18 13 (11.71%) HP
18 13 (11.71%) LAN
18 13 (11.71%) Finance
18 13 (11.71%) Incident Management
19 11 (9.91%) Juniper
20 10 (9.01%) Citrix

2nd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (17.12%) MS Exchange
2 10 (9.01%) SharePoint
3 8 (7.21%) Skype for Business
4 4 (3.60%) Exchange Server 2010
4 4 (3.60%) Exchange Server 2013
5 3 (2.70%) Exchange Server 2007
5 3 (2.70%) IIS
6 2 (1.80%) IBM Domino
6 2 (1.80%) IBM Notes
7 1 (0.90%) BizTalk Server
7 1 (0.90%) Exchange Server 2003
Applications
1 25 (22.52%) Microsoft Office
2 6 (5.41%) Microsoft Excel
3 2 (1.80%) MS Visio
4 1 (0.90%) Maya
Business Applications
1 1 (0.90%) Cognos Business Intelligence
1 1 (0.90%) Dynamics NAV
1 1 (0.90%) Elite 3E
Cloud Services
1 32 (28.83%) Office 365
2 7 (6.31%) Microsoft Azure
3 3 (2.70%) SaaS
4 2 (1.80%) Azure Active Directory
4 2 (1.80%) OneDrive
5 1 (0.90%) Adobe Creative Cloud
5 1 (0.90%) Amazon AWS
5 1 (0.90%) G Suite
Communications & Networking
1 22 (19.82%) WAN
2 18 (16.22%) VPN
3 16 (14.41%) Firewall
4 13 (11.71%) LAN
5 10 (9.01%) VLAN
6 9 (8.11%) DNS
6 9 (8.11%) TCP/IP
7 8 (7.21%) DHCP
8 7 (6.31%) DSL
8 7 (6.31%) Internet
8 7 (6.31%) Skype
9 6 (5.41%) SMS
10 4 (3.60%) Network Security
11 3 (2.70%) Cisco ASA
11 3 (2.70%) Cisco PIX
11 3 (2.70%) Remote Desktop
11 3 (2.70%) Wireless
12 2 (1.80%) SSL
12 2 (1.80%) VoIP
13 1 (0.90%) SMTP
Database & Business Intelligence
1 14 (12.61%) SQL Server
2 8 (7.21%) Data Warehouse
2 8 (7.21%) DTS
2 8 (7.21%) SQL Server 2005
2 8 (7.21%) SQL Server Integration Services
3 3 (2.70%) Ingres
4 1 (0.90%) Blockchain
4 1 (0.90%) MongoDB
4 1 (0.90%) MySQL
4 1 (0.90%) SQL Server 2016
General
1 13 (11.71%) Finance
2 4 (3.60%) Electronics
2 4 (3.60%) Military
2 4 (3.60%) Retail
3 3 (2.70%) French Language
3 3 (2.70%) German Language
3 3 (2.70%) Law
4 2 (1.80%) Banking
4 2 (1.80%) Legal
5 1 (0.90%) Advertising
5 1 (0.90%) Back Office
5 1 (0.90%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.90%) Angular 2
1 1 (0.90%) AngularJS
1 1 (0.90%) CSS
1 1 (0.90%) FIX Protocol
1 1 (0.90%) HTML
1 1 (0.90%) Node.js
Miscellaneous
1 10 (9.01%) Analytical Skills
1 10 (9.01%) Mobile App
2 6 (5.41%) Blackberry
3 5 (4.50%) Management Information System
4 4 (3.60%) Driving Licence
4 4 (3.60%) e-Learning
4 4 (3.60%) EPoS
5 3 (2.70%) iPhone
5 3 (2.70%) Reinsurance
5 3 (2.70%) Video Conferencing
6 2 (1.80%) BYOD
6 2 (1.80%) Smartphone
7 1 (0.90%) Derivative
7 1 (0.90%) Fat Client
7 1 (0.90%) Fintech
7 1 (0.90%) iPad
7 1 (0.90%) Mobile Computing
7 1 (0.90%) Replication
7 1 (0.90%) Thin Client
7 1 (0.90%) Virtual Team
Operating Systems
1 81 (72.97%) Windows
2 29 (26.13%) Windows Server
3 27 (24.32%) Windows Server 2012
4 26 (23.42%) Windows 7
4 26 (23.42%) Windows Server 2008
5 19 (17.12%) Windows 10
6 17 (15.32%) Linux
7 10 (9.01%) Unix
8 8 (7.21%) Android
9 6 (5.41%) Apple iOS
9 6 (5.41%) Windows 8
10 4 (3.60%) Mac OS X
11 3 (2.70%) Windows Server 2003
11 3 (2.70%) Windows Vista
12 2 (1.80%) CentOS
12 2 (1.80%) Mac OS
13 1 (0.90%) Windows Phone
13 1 (0.90%) Windows XP
Processes & Methodologies
1 29 (26.13%) ITIL
2 19 (17.12%) Service Delivery
3 13 (11.71%) Incident Management
4 9 (8.11%) Service Management
5 8 (7.21%) Continuous Improvement
6 7 (6.31%) Proactive Management
7 5 (4.50%) Patch Management
8 4 (3.60%) Break/Fix
8 4 (3.60%) CRM
8 4 (3.60%) Disaster Recovery
8 4 (3.60%) Logistics
8 4 (3.60%) Mathematics
8 4 (3.60%) Process Improvement
8 4 (3.60%) Root Cause Analysis
9 3 (2.70%) Customer-Centricity
9 3 (2.70%) Mobile Device Management
9 3 (2.70%) Multi-Factor Authentication
9 3 (2.70%) Network Architecture
9 3 (2.70%) Proactive Monitoring
9 3 (2.70%) Programme Management
Programming Languages
1 18 (16.22%) SQL
2 8 (7.21%) T-SQL
3 4 (3.60%) C
4 3 (2.70%) PowerShell
4 3 (2.70%) Shell Script
5 1 (0.90%) C#
5 1 (0.90%) JavaScript
5 1 (0.90%) PHP
5 1 (0.90%) Python
Qualifications
1 17 (15.32%) Microsoft Certification
2 7 (6.31%) CCNA
2 7 (6.31%) Cisco Certification
2 7 (6.31%) Degree
2 7 (6.31%) Security Cleared
3 6 (5.41%) MCSE
4 5 (4.50%) A+ Certification
4 5 (4.50%) MCP
5 4 (3.60%) MCDST
5 4 (3.60%) SC Cleared
6 3 (2.70%) MCSA
7 2 (1.80%) ITIL Certification
7 2 (1.80%) ITIL Foundation Certificate
8 1 (0.90%) CCNP
8 1 (0.90%) MOS
8 1 (0.90%) Network+ Certification
Quality Assurance & Compliance
1 14 (12.61%) SLA
System Software
1 47 (42.34%) Active Directory
2 21 (18.92%) VMware Infrastructure
3 10 (9.01%) Hyper-V
4 2 (1.80%) Virtual Machines
4 2 (1.80%) vSphere
4 2 (1.80%) XenApp
4 2 (1.80%) XenDesktop
5 1 (0.90%) Microsoft App-V
5 1 (0.90%) Virtual Desktop
5 1 (0.90%) VMware ESXi
Systems Management
1 9 (8.11%) FortiGate
2 8 (7.21%) Systems Management Server (SMS)
3 7 (6.31%) Backup Exec
4 4 (3.60%) Norton AntiVirus
4 4 (3.60%) WSUS
5 3 (2.70%) SCCM
6 2 (1.80%) vCenter Server
7 1 (0.90%) AirWatch
7 1 (0.90%) Jamf Pro
Vendors
1 57 (51.35%) Microsoft
2 34 (30.63%) VMware
3 24 (21.62%) Cisco
4 13 (11.71%) HP
5 11 (9.91%) Juniper
6 10 (9.01%) Citrix
7 9 (8.11%) Dell
7 9 (8.11%) Sophos
8 8 (7.21%) Intel
8 8 (7.21%) ProCurve
9 7 (6.31%) Symantec
10 6 (5.41%) Apple
11 4 (3.60%) Xerox
12 3 (2.70%) Blue Coat
12 3 (2.70%) Capita
12 3 (2.70%) CheckPoint
12 3 (2.70%) F5
12 3 (2.70%) Forcepoint
12 3 (2.70%) Veeam
12 3 (2.70%) Veritas