Period
to

The median annual salary for a 2nd Line Technical Support was £28,750 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1190 976 767
Rank change year-on-year -214 -209 +173
Permanent jobs requiring a 2nd Line Technical Support 37 35 26
As % of all permanent jobs advertised in the UK 0.022% 0.031% 0.040%
As % of the Job Titles category 0.024% 0.034% 0.042%
Number of salaries quoted 36 30 25
10th Percentile £21,806 £23,025 £23,914
25th Percentile £24,250 £24,325 £26,250
Median annual salary (50th Percentile) £28,750 £27,500 £27,500
Median % change year-on-year +4.55% - +25.00%
75th Percentile £35,688 £33,750 £31,500
90th Percentile £42,500 £34,000 £50,000
UK excluding London median annual salary £26,000 £27,500 £27,500
% change year-on-year -5.45% - +26.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Histogram

Salary distribution for jobs citing 2nd Line Technical Support over the 6 months to 8 August 2022.

Salary histogram for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -199 37 £28,750 +4.55% 2
UK excluding London -109 28 £26,000 -5.45%
North of England -58 12 £22,613 -7.70%
North West -50 9 £22,613 +7.68%
London -190 9 £40,000 +21.21% 2
Midlands -41 8 £26,000 +5.26%
East Midlands - 7 £26,000 -
South East -64 6 £31,000 +12.73%
Work from Home -214 3 £29,500 +7.27% 1
North East -9 2 £42,500 +30.77%
South West -24 1 £28,500 +14.00%
Yorkshire -25 1 £40,000 +63.27%
West Midlands -51 1 - -
East of England -68 1 £31,500 +46.51%

2nd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd Line Technical Support job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support in the job title.

1 25 (67.57%) Windows
2 18 (48.65%) Microsoft
3 14 (37.84%) Microsoft Office
4 13 (35.14%) Microsoft 365
5 11 (29.73%) Windows 10
5 11 (29.73%) Social Skills
6 10 (27.03%) Windows Server
6 10 (27.03%) Active Directory
6 10 (27.03%) Finance
7 8 (21.62%) Management Information System
7 8 (21.62%) Software Testing
7 8 (21.62%) CMDB
7 8 (21.62%) Proactive Management
7 8 (21.62%) SC Cleared
7 8 (21.62%) Security Cleared
8 7 (18.92%) BPSS Clearance
8 7 (18.92%) Problem-Solving
8 7 (18.92%) Preventative Maintenance
8 7 (18.92%) Service Delivery
8 7 (18.92%) ITIL
8 7 (18.92%) SharePoint
8 7 (18.92%) SLA
8 7 (18.92%) Incident Management
8 7 (18.92%) Mitel
8 7 (18.92%) Back Office
9 6 (16.22%) SCCM
10 5 (13.51%) Time Management
10 5 (13.51%) Marketing
10 5 (13.51%) Software Deployment
10 5 (13.51%) Public Sector

2nd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (18.92%) SharePoint
2 4 (10.81%) IIS
3 1 (2.70%) MS Exchange
Applications
1 14 (37.84%) Microsoft Office
Business Applications
1 4 (10.81%) Dynamics CRM
Cloud Services
1 13 (35.14%) Microsoft 365
2 4 (10.81%) AWS
2 4 (10.81%) Azure
3 3 (8.11%) Azure Active Directory
3 3 (8.11%) Mimecast
4 1 (2.70%) OneDrive
Communications & Networking
1 4 (10.81%) Firewall
1 4 (10.81%) VPN
2 2 (5.41%) Remote Desktop
3 1 (2.70%) Internet
3 1 (2.70%) LAN
3 1 (2.70%) VoIP
3 1 (2.70%) WAN
Database & Business Intelligence
1 4 (10.81%) SQL Server
1 4 (10.81%) UniData
General
1 11 (29.73%) Social Skills
2 10 (27.03%) Finance
3 7 (18.92%) Back Office
4 5 (13.51%) Electronics
4 5 (13.51%) Legal
4 5 (13.51%) Manufacturing
4 5 (13.51%) Marketing
4 5 (13.51%) Public Sector
4 5 (13.51%) Telecoms
5 1 (2.70%) Law
Miscellaneous
1 8 (21.62%) CMDB
1 8 (21.62%) Management Information System
2 4 (10.81%) Enterprise Software
2 4 (10.81%) Self-Motivation
3 1 (2.70%) Mobile App
3 1 (2.70%) Smartphone
Operating Systems
1 25 (67.57%) Windows
2 11 (29.73%) Windows 10
3 10 (27.03%) Windows Server
4 3 (8.11%) Windows 7
5 1 (2.70%) Android
5 1 (2.70%) Apple iOS
5 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 8 (21.62%) Proactive Management
1 8 (21.62%) Software Testing
2 7 (18.92%) Incident Management
2 7 (18.92%) ITIL
2 7 (18.92%) Preventative Maintenance
2 7 (18.92%) Problem-Solving
2 7 (18.92%) Service Delivery
3 5 (13.51%) Business Intelligence
3 5 (13.51%) CRM
3 5 (13.51%) Digital Marketing
3 5 (13.51%) ITSM
3 5 (13.51%) Programme Management
3 5 (13.51%) Service Management
3 5 (13.51%) Software Deployment
3 5 (13.51%) Time Management
4 4 (10.81%) Cybersecurity
4 4 (10.81%) People Management
4 4 (10.81%) Requirements Analysis
4 4 (10.81%) Scenario Testing
4 4 (10.81%) Security Monitoring
Programming Languages
1 1 (2.70%) PowerShell
Qualifications
1 8 (21.62%) SC Cleared
1 8 (21.62%) Security Cleared
2 7 (18.92%) BPSS Clearance
3 5 (13.51%) Microsoft Certification
4 4 (10.81%) MCP
Quality Assurance & Compliance
1 7 (18.92%) SLA
System Software
1 10 (27.03%) Active Directory
2 4 (10.81%) Virtual Servers
3 1 (2.70%) BitLocker
3 1 (2.70%) VMware Infrastructure
Systems Management
1 6 (16.22%) SCCM
Vendors
1 18 (48.65%) Microsoft
2 7 (18.92%) Mitel
3 5 (13.51%) Citrix
3 5 (13.51%) SAP
4 4 (10.81%) Avaya
5 2 (5.41%) VMware
6 1 (2.70%) Apple
6 1 (2.70%) Cisco
6 1 (2.70%) ServiceNow