Period
to 23 May 2018

The median annual salary for a 2nd Line Technical Support was £27,500 in advertised job vacancies during the 6 months to 23 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support
UK
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 1081 1082 1034
Rank change year-on-year +1 -48 +39
Permanent jobs requiring a 2nd Line Technical Support 102 84 237
As % of all permanent IT jobs advertised in the UK 0.059% 0.050% 0.12%
As % of the Job Titles category 0.062% 0.051% 0.12%
Number of salaries quoted 97 80 241
UK median annual salary £27,500 £25,750 £25,500
Median salary % change year-on-year +6.80% +0.98% +2.00%
10th Percentile £19,150 £21,250 £20,355
90th Percentile £37,500 £34,000 £32,250
UK excluding London median annual salary £26,000 £25,000 £25,000
% change year-on-year +4.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,679 163,174 193,910
% of permanent IT jobs with a recognized job title 96.40% 96.46% 96.60%
Number of salaries quoted 134,885 135,060 162,836
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,525
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support over the 6 months to 23 May 2018.

Salary histogram for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 99 £27,750 +5.71% 7
UK excluding London -4 74 £26,000 +4.00% 6
London -19 26 £32,500 +18.18% 1
North of England +7 24 £27,500 +22.22% 2
East of England +1 21 £25,000 -5.66% 1
South East -14 15 £28,000 +19.15% 3
North West +15 13 £35,000 +29.63% 1
Yorkshire +26 10 £26,000 +15.56% 1
South West -14 7 £18,250 -27.00%
Midlands - 7 £25,000 -
West Midlands - 5 £37,000 -
East Midlands - 2 £20,500 -
Scotland -34 1 £27,500 +10.00%
North East - 1 £25,000 -

2nd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2018, 2nd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support in the job title.

1 77 (75.49%) Windows
2 52 (50.98%) Active Directory
3 45 (44.12%) Microsoft
4 28 (27.45%) Office 365
4 28 (27.45%) ITIL
5 25 (24.51%) Microsoft Office
6 24 (23.53%) VMware
7 23 (22.55%) Windows 7
8 22 (21.57%) Windows Server 2012
8 22 (21.57%) Windows Server 2008
8 22 (21.57%) Linux
8 22 (21.57%) Cisco
9 21 (20.59%) Windows Server
10 20 (19.61%) SQL
11 18 (17.65%) WAN
11 18 (17.65%) VMware Infrastructure
11 18 (17.65%) Windows 10
12 15 (14.71%) LAN
12 15 (14.71%) MS Exchange
12 15 (14.71%) Service Delivery
13 14 (13.73%) SQL Server
13 14 (13.73%) VPN
14 12 (11.76%) Citrix
15 11 (10.78%) Microsoft Certification
15 11 (10.78%) HP
15 11 (10.78%) SLA
15 11 (10.78%) Unix
15 11 (10.78%) Firewall
15 11 (10.78%) Analytical Skills
15 11 (10.78%) Incident Management

2nd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (14.71%) MS Exchange
2 5 (4.90%) SharePoint
2 5 (4.90%) Skype for Business
3 3 (2.94%) Exchange Server 2003
4 2 (1.96%) Exchange Server 2013
4 2 (1.96%) IBM Domino
4 2 (1.96%) IBM Notes
5 1 (0.98%) BizTalk Server
5 1 (0.98%) Exchange Server 2007
5 1 (0.98%) Exchange Server 2010
Applications
1 25 (24.51%) Microsoft Office
2 3 (2.94%) Microsoft Excel
3 2 (1.96%) MS Visio
4 1 (0.98%) Mozilla Thunderbird
Business Applications
1 1 (0.98%) Cognos Business Intelligence
Cloud Services
1 28 (27.45%) Office 365
2 7 (6.86%) Microsoft Azure
3 3 (2.94%) Amazon AWS
4 2 (1.96%) Amazon EC2
4 2 (1.96%) Azure Active Directory
4 2 (1.96%) OneDrive
5 1 (0.98%) Adobe Creative Cloud
5 1 (0.98%) G Suite
Communications & Networking
1 18 (17.65%) WAN
2 15 (14.71%) LAN
3 14 (13.73%) VPN
4 11 (10.78%) Firewall
5 9 (8.82%) TCP/IP
5 9 (8.82%) VLAN
6 7 (6.86%) SMS
7 5 (4.90%) DNS
7 5 (4.90%) DSL
7 5 (4.90%) Internet
8 4 (3.92%) Skype
9 3 (2.94%) DHCP
9 3 (2.94%) Network Security
10 2 (1.96%) FTP
10 2 (1.96%) HTTPS
10 2 (1.96%) Remote Desktop
10 2 (1.96%) SAN
10 2 (1.96%) SSH
10 2 (1.96%) SSL
10 2 (1.96%) Wireless
Database & Business Intelligence
1 14 (13.73%) SQL Server
2 8 (7.84%) Data Warehouse
2 8 (7.84%) DTS
2 8 (7.84%) SQL Server 2005
2 8 (7.84%) SQL Server Integration Services
3 3 (2.94%) Ingres
4 1 (0.98%) MongoDB
4 1 (0.98%) MySQL
General
1 6 (5.88%) Finance
2 4 (3.92%) German Language
3 3 (2.94%) Electronics
3 3 (2.94%) French Language
3 3 (2.94%) Legal
3 3 (2.94%) Military
4 2 (1.96%) Retail
4 2 (1.96%) Telecoms
5 1 (0.98%) Back Office
5 1 (0.98%) Law
Libraries, Frameworks & Software Standards
1 2 (1.96%) LDAP
1 2 (1.96%) REST
1 2 (1.96%) SOAP
2 1 (0.98%) Angular 2
2 1 (0.98%) AngularJS
2 1 (0.98%) CSS
2 1 (0.98%) HTML
2 1 (0.98%) Node.js
Miscellaneous
1 11 (10.78%) Analytical Skills
2 10 (9.80%) Mobile App
3 5 (4.90%) Driving Licence
4 4 (3.92%) Blackberry
4 4 (3.92%) Management Information System
5 3 (2.94%) e-Learning
5 3 (2.94%) iPhone
5 3 (2.94%) Reinsurance
5 3 (2.94%) Video Conferencing
6 2 (1.96%) BYOD
6 2 (1.96%) EPoS
6 2 (1.96%) Fat Client
6 2 (1.96%) Fintech
6 2 (1.96%) Self-Motivation
6 2 (1.96%) Smartphone
6 2 (1.96%) Tandem
6 2 (1.96%) Thin Client
7 1 (0.98%) Handset
7 1 (0.98%) iPad
7 1 (0.98%) Mobile Computing
Operating Systems
1 77 (75.49%) Windows
2 23 (22.55%) Windows 7
3 22 (21.57%) Linux
3 22 (21.57%) Windows Server 2008
3 22 (21.57%) Windows Server 2012
4 21 (20.59%) Windows Server
5 18 (17.65%) Windows 10
6 11 (10.78%) Unix
7 8 (7.84%) Android
8 5 (4.90%) Apple iOS
9 4 (3.92%) Mac OS X
10 3 (2.94%) Windows 8
11 2 (1.96%) AIX
11 2 (1.96%) VMS
11 2 (1.96%) Windows Server 2003
12 1 (0.98%) Mac OS
12 1 (0.98%) Windows Phone
Processes & Methodologies
1 28 (27.45%) ITIL
2 15 (14.71%) Service Delivery
3 11 (10.78%) Incident Management
3 11 (10.78%) Problem-Solving
4 9 (8.82%) Service Management
5 8 (7.84%) Continuous Improvement
6 5 (4.90%) Patch Management
6 5 (4.90%) Proactive Management
7 4 (3.92%) Network Architecture
7 4 (3.92%) Proactive Monitoring
8 3 (2.94%) Logistics
8 3 (2.94%) Mathematics
8 3 (2.94%) Mobile Device Management
8 3 (2.94%) Multi-Factor Authentication
8 3 (2.94%) Process Improvement
8 3 (2.94%) Programme Management
8 3 (2.94%) Root Cause Analysis
9 2 (1.96%) Change Management
9 2 (1.96%) Commercial Awareness
9 2 (1.96%) Time Management
Programming Languages
1 20 (19.61%) SQL
2 8 (7.84%) T-SQL
3 5 (4.90%) PowerShell
4 3 (2.94%) C
4 3 (2.94%) Shell Script
5 2 (1.96%) ActionScript
5 2 (1.96%) ActionScript 2.0
6 1 (0.98%) C#
6 1 (0.98%) JavaScript
6 1 (0.98%) PHP
6 1 (0.98%) Python
Qualifications
1 11 (10.78%) Microsoft Certification
2 4 (3.92%) A+ Certification
2 4 (3.92%) MCSA
2 4 (3.92%) Security Cleared
3 3 (2.94%) CCNA
3 3 (2.94%) Cisco Certification
3 3 (2.94%) Degree
3 3 (2.94%) MCDST
3 3 (2.94%) SC Cleared
4 2 (1.96%) MCP
4 2 (1.96%) MCSE
5 1 (0.98%) ITIL Certification
5 1 (0.98%) MOS
5 1 (0.98%) Network+ Certification
Quality Assurance & Compliance
1 11 (10.78%) SLA
System Software
1 52 (50.98%) Active Directory
2 18 (17.65%) VMware Infrastructure
3 6 (5.88%) Hyper-V
4 2 (1.96%) XenApp
4 2 (1.96%) XenDesktop
5 1 (0.98%) Microsoft App-V
5 1 (0.98%) Virtual Servers
5 1 (0.98%) VMware ESXi
5 1 (0.98%) vSphere
Systems Management
1 9 (8.82%) Systems Management Server (SMS)
2 8 (7.84%) FortiGate
3 4 (3.92%) SCCM
4 2 (1.96%) Backup Exec
4 2 (1.96%) Norton AntiVirus
5 1 (0.98%) AirWatch
5 1 (0.98%) Jamf Pro
Vendors
1 45 (44.12%) Microsoft
2 24 (23.53%) VMware
3 22 (21.57%) Cisco
4 12 (11.76%) Citrix
5 11 (10.78%) HP
6 8 (7.84%) Intel
6 8 (7.84%) Juniper
6 8 (7.84%) ProCurve
6 8 (7.84%) Sophos
7 7 (6.86%) Dell
8 5 (4.90%) Apple
9 3 (2.94%) Capita
9 3 (2.94%) IBM
9 3 (2.94%) Ivanti
9 3 (2.94%) Veeam
9 3 (2.94%) Xerox
10 2 (1.96%) Altiris
10 2 (1.96%) EqualLogic
10 2 (1.96%) Kaspersky
10 2 (1.96%) Symantec