Period
to 17 November 2018

The median annual salary for a 2nd Line Technical Support was £27,500 in advertised job vacancies during the 6 months to 17 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support
UK
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 1055 1109 1071
Rank change year-on-year +54 -38 -2
Permanent jobs requiring a 2nd Line Technical Support 100 95 160
As % of all permanent IT jobs advertised in the UK 0.062% 0.053% 0.084%
As % of the Job Titles category 0.064% 0.055% 0.087%
Number of salaries quoted 88 91 156
UK median annual salary £27,500 £25,500 £27,500
Median salary % change year-on-year +7.84% -7.27% +12.24%
10th Percentile £21,000 £20,750 £20,750
90th Percentile £34,125 £38,750 £36,875
UK excluding London median annual salary £26,500 £25,000 £27,000
% change year-on-year +6.00% -7.41% +11.34%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 155,234 173,013 183,695
% of permanent IT jobs with a recognized job title 95.88% 95.95% 96.60%
Number of salaries quoted 124,965 138,802 153,718
UK median annual salary £50,000 £48,170 £47,500
Median salary % change year-on-year +3.80% +1.41% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +4.94%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support over the 6 months to 17 November 2018.

Salary histogram for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 97 £27,500 +7.84% 5
UK excluding London +48 82 £26,500 +6.00% 4
South East +33 34 £28,500 +3.64% 1
North of England +30 25 £22,500 -4.26% 2
North West +20 19 £23,000 +6.98% 1
London +41 18 £31,000 +6.90% 1
East of England +25 10 £31,250 +22.55% 1
Midlands +25 7 £25,750 +3.00%
Yorkshire +34 6 £22,000 -15.38% 1
East Midlands +18 5 £25,250 -4.72%
South West +3 3 £25,750 +31.21%
West Midlands +35 2 £26,250 +16.67%
Scotland - 2 £27,500 -
Wales - 1 £20,000 -

2nd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2018, 2nd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support in the job title.

1 63 (63.00%) Windows
1 63 (63.00%) Microsoft
2 60 (60.00%) Active Directory
3 36 (36.00%) Windows Server
4 29 (29.00%) Windows Server 2008
5 28 (28.00%) Problem-Solving
6 27 (27.00%) Windows 10
7 26 (26.00%) Office 365
7 26 (26.00%) Windows 7
8 25 (25.00%) LAN
9 24 (24.00%) VMware
10 23 (23.00%) WAN
11 21 (21.00%) Microsoft Office
12 20 (20.00%) MS Exchange
12 20 (20.00%) VMware Infrastructure
13 16 (16.00%) Citrix
14 15 (15.00%) Windows Server 2012
15 14 (14.00%) Windows 8
15 14 (14.00%) Security Cleared
15 14 (14.00%) Firewall
15 14 (14.00%) WLAN
15 14 (14.00%) VPN
15 14 (14.00%) Linux
16 13 (13.00%) ITIL
16 13 (13.00%) DNS
16 13 (13.00%) TCP/IP
16 13 (13.00%) Wi-Fi
17 12 (12.00%) SC Cleared
17 12 (12.00%) Hyper-V
18 11 (11.00%) Microsoft Certification

2nd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (20.00%) MS Exchange
2 6 (6.00%) Exchange Server 2013
3 5 (5.00%) Exchange Server 2010
3 5 (5.00%) IIS
3 5 (5.00%) Skype for Business
4 4 (4.00%) SharePoint
5 3 (3.00%) IBM Domino
5 3 (3.00%) IBM Notes
6 1 (1.00%) Apache
6 1 (1.00%) Exchange Server 2007
Applications
1 21 (21.00%) Microsoft Office
2 4 (4.00%) Microsoft Excel
3 3 (3.00%) MS Visio
Business Applications
1 2 (2.00%) Cognos Business Intelligence
1 2 (2.00%) Cognos TM1
1 2 (2.00%) Dynamics NAV
Cloud Services
1 26 (26.00%) Office 365
2 5 (5.00%) Microsoft Azure
3 3 (3.00%) Amazon AWS
3 3 (3.00%) Cloud Computing
4 2 (2.00%) Amazon EC2
4 2 (2.00%) SaaS
5 1 (1.00%) OneDrive
5 1 (1.00%) PaaS
Communications & Networking
1 25 (25.00%) LAN
2 23 (23.00%) WAN
3 14 (14.00%) Firewall
3 14 (14.00%) VPN
3 14 (14.00%) WLAN
4 13 (13.00%) DNS
4 13 (13.00%) TCP/IP
4 13 (13.00%) Wi-Fi
5 11 (11.00%) Wireless
6 9 (9.00%) VoIP
7 8 (8.00%) ADSL
8 7 (7.00%) Broadband
8 7 (7.00%) DHCP
9 5 (5.00%) 3G
9 5 (5.00%) Ethernet
9 5 (5.00%) SMS
10 4 (4.00%) Internet
10 4 (4.00%) SAN
10 4 (4.00%) VLAN
11 3 (3.00%) Remote Desktop
Database & Business Intelligence
1 9 (9.00%) SQL Server
2 3 (3.00%) Power BI
2 3 (3.00%) SQL Server Reporting Services
3 2 (2.00%) MySQL
4 1 (1.00%) Big Data
Development Applications
1 1 (1.00%) Git (software)
1 1 (1.00%) JIRA
1 1 (1.00%) Subversion
General
1 9 (9.00%) Finance
2 5 (5.00%) Local Government
3 4 (4.00%) Retail
4 3 (3.00%) Back Office
5 2 (2.00%) Dutch Language
5 2 (2.00%) French Language
5 2 (2.00%) German Language
6 1 (1.00%) Automotive
6 1 (1.00%) Italian Language
6 1 (1.00%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (5.00%) 802.1X
2 3 (3.00%) SOAP
3 2 (2.00%) LDAP
3 2 (2.00%) REST
4 1 (1.00%) CodeIgniter
4 1 (1.00%) COM
4 1 (1.00%) CSS
4 1 (1.00%) HTML
4 1 (1.00%) JSON
4 1 (1.00%) LAMP
4 1 (1.00%) WAP
4 1 (1.00%) XML
Miscellaneous
1 8 (8.00%) Data Centre
2 5 (5.00%) Analytical Skills
2 5 (5.00%) Fintech
3 4 (4.00%) Driving Licence
3 4 (4.00%) Management Information System
4 3 (3.00%) Fat Client
4 3 (3.00%) Smartphone
4 3 (3.00%) Thin Client
5 2 (2.00%) Computer Science
5 2 (2.00%) Enterprise Software
5 2 (2.00%) Self-Motivation
6 1 (1.00%) Blackberry
6 1 (1.00%) Handset
6 1 (1.00%) iPhone
6 1 (1.00%) NHS
6 1 (1.00%) Wiki
Operating Systems
1 63 (63.00%) Windows
2 36 (36.00%) Windows Server
3 29 (29.00%) Windows Server 2008
4 27 (27.00%) Windows 10
5 26 (26.00%) Windows 7
6 15 (15.00%) Windows Server 2012
7 14 (14.00%) Linux
7 14 (14.00%) Windows 8
8 3 (3.00%) Windows Server 2003
9 2 (2.00%) AIX
9 2 (2.00%) VMS
10 1 (1.00%) Android
10 1 (1.00%) Mac OS
10 1 (1.00%) Unix
10 1 (1.00%) Windows XP
Processes & Methodologies
1 28 (28.00%) Problem-Solving
2 13 (13.00%) ITIL
3 8 (8.00%) Incident Management
3 8 (8.00%) Service Management
4 6 (6.00%) Project Management
5 5 (5.00%) Supplier Management
6 4 (4.00%) Cybersecurity
6 4 (4.00%) Disaster Recovery
6 4 (4.00%) ITSM
6 4 (4.00%) Problem Management
7 3 (3.00%) Antivirus Management
7 3 (3.00%) Change Control
7 3 (3.00%) Chat Support
7 3 (3.00%) Commercial Awareness
7 3 (3.00%) Patch Management
7 3 (3.00%) Workload Management
8 2 (2.00%) Business Continuity
8 2 (2.00%) Coaching
8 2 (2.00%) Continuous Improvement
8 2 (2.00%) Statistics
Programming Languages
1 10 (10.00%) SQL
2 4 (4.00%) VBA
3 3 (3.00%) JavaScript
4 2 (2.00%) ActionScript
4 2 (2.00%) ActionScript 2.0
4 2 (2.00%) C
4 2 (2.00%) PHP
4 2 (2.00%) PowerShell
4 2 (2.00%) VBScript
5 1 (1.00%) Bash Shell
5 1 (1.00%) C#
5 1 (1.00%) C++
5 1 (1.00%) Java
Qualifications
1 14 (14.00%) Security Cleared
2 12 (12.00%) SC Cleared
3 11 (11.00%) Microsoft Certification
4 9 (9.00%) MCSE
5 6 (6.00%) VMware Certified Professional (VCP)
6 5 (5.00%) CCNA
6 5 (5.00%) Cisco Certification
6 5 (5.00%) Degree
6 5 (5.00%) MCITP
7 2 (2.00%) Computer Science Degree
7 2 (2.00%) ITIL Certification
8 1 (1.00%) MCP
8 1 (1.00%) MCSA
Quality Assurance & Compliance
1 9 (9.00%) SLA
2 5 (5.00%) ISO 9001
2 5 (5.00%) ISO/IEC 27001
3 2 (2.00%) Data Quality
System Software
1 60 (60.00%) Active Directory
2 20 (20.00%) VMware Infrastructure
3 12 (12.00%) Hyper-V
4 3 (3.00%) Terminal Services
4 3 (3.00%) VMware ESXi
5 2 (2.00%) Virtual Desktop
5 2 (2.00%) XenApp
6 1 (1.00%) XenDesktop
Systems Management
1 6 (6.00%) Backup Exec
2 5 (5.00%) SCCM
3 3 (3.00%) Norton AntiVirus
3 3 (3.00%) Systems Management Server (SMS)
Vendors
1 63 (63.00%) Microsoft
2 24 (24.00%) VMware
3 16 (16.00%) Citrix
4 11 (11.00%) Cisco
5 10 (10.00%) Aruba
6 6 (6.00%) HP
7 5 (5.00%) IBM
7 5 (5.00%) Meraki
7 5 (5.00%) NETGEAR
7 5 (5.00%) Polycom
7 5 (5.00%) Ruckus Wireless
7 5 (5.00%) Symantec
8 3 (3.00%) Altiris
8 3 (3.00%) Apple
8 3 (3.00%) Dell
8 3 (3.00%) Lotus
8 3 (3.00%) Tableau
8 3 (3.00%) Veritas
9 2 (2.00%) Remedy
9 2 (2.00%) TOWER Software