Period
to 12 December 2017

The median annual salary for a 2nd Line Technical Support was £25,500 in advertised job vacancies during the 6 months to 12 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support
UK
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 1085 1095 1037
Rank change year-on-year +10 -58 +74
Permanent jobs requiring a 2nd Line Technical Support 95 137 247
As % of all permanent IT jobs advertised in the UK 0.053% 0.074% 0.12%
As % of the Job Titles category 0.055% 0.076% 0.12%
Number of salaries quoted 92 132 249
UK median annual salary £25,500 £27,500 £25,000
Median salary % change year-on-year -7.27% +10.00% -3.85%
10th Percentile £19,250 £20,750 £20,350
90th Percentile £38,750 £38,750 £38,000
UK excluding London median annual salary £25,000 £27,000 £24,500
% change year-on-year -7.41% +10.20% -2.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172109 179749 206490
% of permanent IT jobs with a recognized job title 95.95% 96.51% 96.52%
Number of salaries quoted 138436 150116 172214
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,473
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,250
% change year-on-year - +3.03% +3.13%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support over the 6 months to 12 December 2017.

Salary histogram for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 92 £25,500 -7.27% 9
UK excluding London -4 66 £25,000 -7.41% 4
London -10 26 £32,500 +14.04% 5
North of England +13 23 £23,500 +9.30% 3
South East +13 22 £27,500 -
North West -1 15 £21,500 - 2
East of England +7 12 £24,000 -14.29%
South West -10 7 £18,250 -25.51%
Yorkshire +20 5 £27,500 +17.02% 1
Midlands +12 3 £20,500 -25.45% 1
North East - 3 £25,000 -
East Midlands +20 2 £20,500 -12.77%
West Midlands +13 1 £22,500 -18.18% 1

2nd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 December 2017, 2nd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Technical Support in the job title.

1 60 (63.16%) Windows
2 55 (57.89%) Microsoft
3 42 (44.21%) Active Directory
4 34 (35.79%) Windows Server
5 29 (30.53%) Office 365
6 24 (25.26%) Windows Server 2008
7 23 (24.21%) Windows 7
7 23 (24.21%) VMware
8 21 (22.11%) MS Exchange
9 20 (21.05%) Microsoft Office
10 19 (20.00%) Finance
10 19 (20.00%) Windows Server 2012
11 16 (16.84%) Microsoft Certification
12 15 (15.79%) ITIL
12 15 (15.79%) Firewall
12 15 (15.79%) Windows 10
13 14 (14.74%) WAN
13 14 (14.74%) Mentoring
14 13 (13.68%) Cisco
14 13 (13.68%) DNS
15 12 (12.63%) DHCP
15 12 (12.63%) Service Delivery
15 12 (12.63%) VMware Infrastructure
16 11 (11.58%) VPN
17 10 (10.53%) SLA
17 10 (10.53%) CRM
17 10 (10.53%) Telecoms
17 10 (10.53%) Hyper-V
18 9 (9.47%) Incident Management
18 9 (9.47%) TCP/IP

2nd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (22.11%) MS Exchange
2 6 (6.32%) SharePoint
3 5 (5.26%) Exchange Server 2010
3 5 (5.26%) IIS
4 4 (4.21%) Skype for Business
5 3 (3.16%) Exchange Server 2007
5 3 (3.16%) Exchange Server 2013
6 2 (2.11%) Exchange Server 2003
7 1 (1.05%) Confluence
7 1 (1.05%) JBoss
7 1 (1.05%) nginx
Applications
1 20 (21.05%) Microsoft Office
2 3 (3.16%) Microsoft Excel
3 1 (1.05%) Maya
Business Applications
1 2 (2.11%) Dynamics NAV
2 1 (1.05%) Dynamics CRM
Cloud Services
1 29 (30.53%) Office 365
2 6 (6.32%) Microsoft Azure
3 4 (4.21%) SaaS
4 2 (2.11%) Mimecast
5 1 (1.05%) Adobe Creative Cloud
5 1 (1.05%) Amazon AWS
5 1 (1.05%) Azure Active Directory
5 1 (1.05%) G Suite
Communications & Networking
1 15 (15.79%) Firewall
2 14 (14.74%) WAN
3 13 (13.68%) DNS
4 12 (12.63%) DHCP
5 11 (11.58%) VPN
6 9 (9.47%) TCP/IP
7 7 (7.37%) LAN
8 5 (5.26%) DSL
8 5 (5.26%) Internet
8 5 (5.26%) Skype
9 4 (4.21%) SMS
9 4 (4.21%) VLAN
10 3 (3.16%) Network Security
10 3 (3.16%) SSL
10 3 (3.16%) VoIP
11 2 (2.11%) Cisco ASA
11 2 (2.11%) Cisco PIX
11 2 (2.11%) SAN
11 2 (2.11%) Wi-Fi
12 1 (1.05%) Wireless
Database & Business Intelligence
1 5 (5.26%) SQL Server
2 2 (2.11%) MySQL
3 1 (1.05%) Blockchain
3 1 (1.05%) MongoDB
3 1 (1.05%) Oracle Database
3 1 (1.05%) SQL Server 2016
Development Applications
1 1 (1.05%) JIRA
General
1 19 (20.00%) Finance
2 10 (10.53%) Telecoms
3 8 (8.42%) Electronics
4 7 (7.37%) Manufacturing
4 7 (7.37%) Marketing
5 3 (3.16%) Law
5 3 (3.16%) Retail
6 2 (2.11%) Automotive
6 2 (2.11%) Banking
6 2 (2.11%) Legal
7 1 (1.05%) Advertising
7 1 (1.05%) Back Office
7 1 (1.05%) Military
Libraries, Frameworks & Software Standards
1 1 (1.05%) .NET
1 1 (1.05%) Angular 2
1 1 (1.05%) AngularJS
1 1 (1.05%) CSS
1 1 (1.05%) FIX Protocol
1 1 (1.05%) HTML
1 1 (1.05%) Node.js
Miscellaneous
1 6 (6.32%) Analytical Skills
2 5 (5.26%) Driving Licence
3 3 (3.16%) Blackberry
3 3 (3.16%) EPoS
3 3 (3.16%) Management Information System
4 2 (2.11%) Clustering
4 2 (2.11%) iPhone
4 2 (2.11%) Replication
4 2 (2.11%) Smartphone
5 1 (1.05%) Derivative
5 1 (1.05%) e-Learning
5 1 (1.05%) Fat Client
5 1 (1.05%) Fintech
5 1 (1.05%) Foreign Exchange (FX)
5 1 (1.05%) iPad
5 1 (1.05%) Mobile Computing
5 1 (1.05%) Reinsurance
5 1 (1.05%) Thin Client
5 1 (1.05%) Video Conferencing
Operating Systems
1 60 (63.16%) Windows
2 34 (35.79%) Windows Server
3 24 (25.26%) Windows Server 2008
4 23 (24.21%) Windows 7
5 19 (20.00%) Windows Server 2012
6 15 (15.79%) Windows 10
7 7 (7.37%) Unix
7 7 (7.37%) Windows 8
8 6 (6.32%) Linux
9 3 (3.16%) Mac OS
9 3 (3.16%) Windows Vista
10 2 (2.11%) Android
10 2 (2.11%) CentOS
10 2 (2.11%) Mac OS X
10 2 (2.11%) Windows Phone
10 2 (2.11%) Windows Server 2003
10 2 (2.11%) Windows XP
11 1 (1.05%) Apple iOS
11 1 (1.05%) Solaris
11 1 (1.05%) Ubuntu
Processes & Methodologies
1 15 (15.79%) ITIL
2 14 (14.74%) Mentoring
3 12 (12.63%) Service Delivery
4 10 (10.53%) CRM
5 9 (9.47%) Incident Management
6 8 (8.42%) Asset Management
7 7 (7.37%) Business Intelligence
7 7 (7.37%) Continuous Improvement
7 7 (7.37%) Digital Marketing
7 7 (7.37%) Programme Management
7 7 (7.37%) Service Management
8 5 (5.26%) Disaster Recovery
8 5 (5.26%) Proactive Management
9 3 (3.16%) Break/Fix
9 3 (3.16%) Change Management
9 3 (3.16%) Customer-Centricity
9 3 (3.16%) Information Security
9 3 (3.16%) Network Management
9 3 (3.16%) Root Cause Analysis
9 3 (3.16%) Time Management
Programming Languages
1 8 (8.42%) SQL
2 2 (2.11%) C#
2 2 (2.11%) JavaScript
3 1 (1.05%) C
3 1 (1.05%) PHP
3 1 (1.05%) Python
3 1 (1.05%) T-SQL
3 1 (1.05%) VB.NET
Qualifications
1 16 (16.84%) Microsoft Certification
2 8 (8.42%) Degree
3 7 (7.37%) MCP
3 7 (7.37%) MCSE
4 5 (5.26%) CCNA
4 5 (5.26%) Cisco Certification
5 4 (4.21%) MCSA
5 4 (4.21%) Security Cleared
6 2 (2.11%) A+ Certification
6 2 (2.11%) ITIL Certification
6 2 (2.11%) ITIL Foundation Certificate
7 1 (1.05%) CCNP
7 1 (1.05%) DV Cleared
7 1 (1.05%) MCDST
7 1 (1.05%) Network+ Certification
7 1 (1.05%) SC Cleared
Quality Assurance & Compliance
1 10 (10.53%) SLA
System Software
1 42 (44.21%) Active Directory
2 12 (12.63%) VMware Infrastructure
3 10 (10.53%) Hyper-V
4 3 (3.16%) vSphere
5 2 (2.11%) Virtual Desktop
5 2 (2.11%) Virtual Machines
6 1 (1.05%) LXC
6 1 (1.05%) Microsoft App-V
6 1 (1.05%) VMware ESXi
6 1 (1.05%) XenServer
Systems Management
1 6 (6.32%) Backup Exec
1 6 (6.32%) Systems Management Server (SMS)
2 5 (5.26%) SCCM
2 5 (5.26%) WSUS
3 3 (3.16%) vCenter Server
4 2 (2.11%) Norton AntiVirus
5 1 (1.05%) AirWatch
5 1 (1.05%) FortiGate
5 1 (1.05%) Jamf Pro
5 1 (1.05%) NetBackup
5 1 (1.05%) Netcool
5 1 (1.05%) OpenView Configuration Management
Vendors
1 55 (57.89%) Microsoft
2 23 (24.21%) VMware
3 13 (13.68%) Cisco
4 7 (7.37%) Dell
4 7 (7.37%) SAP
5 6 (6.32%) Symantec
6 5 (5.26%) HP
7 4 (4.21%) Citrix
7 4 (4.21%) Veeam
8 3 (3.16%) Apple
8 3 (3.16%) Juniper
9 2 (2.11%) Blue Coat
9 2 (2.11%) CheckPoint
9 2 (2.11%) F5
9 2 (2.11%) Forcepoint
9 2 (2.11%) NetApp
9 2 (2.11%) Oracle
9 2 (2.11%) Red Hat
9 2 (2.11%) Synology
9 2 (2.11%) Veritas