2nd Line Technical Support Jobs

Second Line Technical Support
UK

The median Second Line Technical Support salary in the UK is £37,500 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 717 1059 1023
Rank change year-on-year +342 -36 -297
Permanent jobs requiring a 2nd Line Technical Support 12 19 47
As % of all permanent jobs advertised in the UK 0.023% 0.016% 0.037%
As % of the Job Titles category 0.024% 0.016% 0.039%
Number of salaries quoted 11 15 47
10th Percentile £25,625 £25,725 £23,000
25th Percentile £29,250 £26,500 £25,000
Median annual salary (50th Percentile) £37,500 £28,500 £32,000
Median % change year-on-year +31.58% -10.94% +16.36%
75th Percentile £38,250 £34,625 £35,000
90th Percentile - £40,750 £38,750
UK excluding London median annual salary £37,500 £29,500 £32,000
% change year-on-year +27.12% -7.81% +16.36%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +343 10 £37,500 +33.93% 5
UK excluding London +244 10 £37,500 +27.12% 7
Work from Home +265 8 £37,500 +15.38% 3
South East +167 5 £37,500 +47.06% 3
London +256 2 £32,000 +17.43%
North of England +139 2 £31,250 -4.94% 1
Northern Ireland - 2 £30,500 -
Yorkshire +96 1 £25,000 -23.95%
Midlands - 1 £26,250 - 1
North West - 1 £37,500 - 1
West Midlands - 1 £26,250 -

2nd Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support in the job title.

1 8 (66.67%) Microsoft 365
1 8 (66.67%) Windows
1 8 (66.67%) Active Directory
2 7 (58.33%) Problem-Solving
2 7 (58.33%) SharePoint
2 7 (58.33%) Microsoft
3 6 (50.00%) Microsoft Certification
3 6 (50.00%) Citrix
3 6 (50.00%) ITIL
3 6 (50.00%) Microsoft Intune
3 6 (50.00%) PowerShell
3 6 (50.00%) Azure
3 6 (50.00%) VMware
3 6 (50.00%) Customer Service
4 5 (41.67%) Service Catalogue
4 5 (41.67%) VMware Infrastructure
4 5 (41.67%) Infographics
4 5 (41.67%) Mobile Device Management
4 5 (41.67%) Dashboard Development
4 5 (41.67%) Business Continuity
4 5 (41.67%) Agile
4 5 (41.67%) Android
4 5 (41.67%) Information Architecture
4 5 (41.67%) Technical Architecture
4 5 (41.67%) Problem Management
4 5 (41.67%) SQL Server
4 5 (41.67%) Citrix Certification
4 5 (41.67%) PRINCE2
4 5 (41.67%) A+ Certification
4 5 (41.67%) Configuration Management

2nd Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (58.33%) SharePoint
Applications
1 3 (25.00%) Microsoft Office
Business Applications
1 1 (8.33%) Dynamics NAV
Cloud Services
1 8 (66.67%) Microsoft 365
2 6 (50.00%) Azure
Communications & Networking
1 2 (16.67%) DNS
2 1 (8.33%) DHCP
2 1 (8.33%) Network Security
2 1 (8.33%) TCP/IP
Database & Business Intelligence
1 5 (41.67%) SQL Server
General
1 2 (16.67%) Finance
2 1 (8.33%) Marketing
2 1 (8.33%) Social Skills
Libraries, Frameworks & Software Standards
1 1 (8.33%) HTML
Miscellaneous
1 5 (41.67%) Management Information System
2 1 (8.33%) Driving Licence
2 1 (8.33%) iPad
2 1 (8.33%) iPhone
2 1 (8.33%) Self-Motivation
Operating Systems
1 8 (66.67%) Windows
2 5 (41.67%) Android
3 2 (16.67%) Windows 10
3 2 (16.67%) Windows Server
4 1 (8.33%) Linux
4 1 (8.33%) Windows 7
4 1 (8.33%) Windows 8
Processes & Methodologies
1 7 (58.33%) Problem-Solving
2 6 (50.00%) Customer Service
2 6 (50.00%) ITIL
3 5 (41.67%) Agile
3 5 (41.67%) Business Continuity
3 5 (41.67%) Configuration Management
3 5 (41.67%) Dashboard Development
3 5 (41.67%) Infographics
3 5 (41.67%) Information Architecture
3 5 (41.67%) ITSM
3 5 (41.67%) Mobile Device Management
3 5 (41.67%) PRINCE2
3 5 (41.67%) Problem Management
3 5 (41.67%) Project Management
3 5 (41.67%) Service Catalogue
3 5 (41.67%) Technical Architecture
3 5 (41.67%) Workflow
4 1 (8.33%) Asset Management
4 1 (8.33%) Chat Support
4 1 (8.33%) Cryptocurrency
Programming Languages
1 6 (50.00%) PowerShell
2 3 (25.00%) SQL
Qualifications
1 6 (50.00%) Microsoft Certification
2 5 (41.67%) A+ Certification
2 5 (41.67%) Citrix Certification
3 2 (16.67%) MCP
4 1 (8.33%) Degree
4 1 (8.33%) ITIL Certification
System Software
1 8 (66.67%) Active Directory
2 5 (41.67%) VMware Infrastructure
3 1 (8.33%) Hyper-V
Systems Management
1 6 (50.00%) Microsoft Intune
Vendors
1 7 (58.33%) Microsoft
2 6 (50.00%) Citrix
2 6 (50.00%) VMware
3 2 (16.67%) Apple
4 1 (8.33%) Ubiquiti