Period
to 15 August 2018

The median annual salary for a 2nd Line Technical Support was £27,500 in advertised job vacancies during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Technical Support
UK
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 1091 1104 1070
Rank change year-on-year +13 -34 +32
Permanent jobs requiring a 2nd Line Technical Support 92 83 204
As % of all permanent IT jobs advertised in the UK 0.054% 0.047% 0.10%
As % of the Job Titles category 0.056% 0.049% 0.11%
Number of salaries quoted 79 77 206
UK median annual salary £27,500 £25,500 £26,500
Median salary % change year-on-year +7.84% -3.77% +10.42%
10th Percentile £22,205 £21,050 £20,355
90th Percentile £36,200 £40,000 £34,250
UK excluding London median annual salary £27,500 £25,000 £26,000
% change year-on-year +10.00% -3.85% +6.12%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 163,095 170,091 191,719
% of permanent IT jobs with a recognized job title 96.17% 96.09% 96.61%
Number of salaries quoted 131,470 137,314 161,223
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,500 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Technical Support
Job Vacancy Trend

Job postings that featured 2nd Line Technical Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Technical Support.

Salary trend for 2nd Line Technical Support in the UK

2nd Line Technical Support
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Technical Support over the 6 months to 15 August 2018.

Salary histogram for 2nd Line Technical Support in the UK

2nd Line Technical Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Technical Support within the UK over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 87 £27,500 +7.84% 10
UK excluding London +52 76 £27,500 +10.00% 8
South East +20 25 £27,500 +13.40% 5
North of England +18 19 £26,000 +10.64% 3
East of England +14 16 £32,500 +27.45%
London +25 15 £27,500 - 2
North West +21 14 £23,000 +6.98% 3
Midlands +28 9 £25,500 -3.77%
Yorkshire +21 5 £27,500 +7.84%
East Midlands +16 5 £25,500 -3.77%
West Midlands - 4 £25,500 -
South West -17 3 £25,750 +11.96%
Scotland - 3 £27,500 -
Wales - 1 £20,000 -

2nd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 15 August 2018, 2nd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Technical Support in the job title.

1 65 (70.65%) Windows
2 50 (54.35%) Active Directory
3 37 (40.22%) Microsoft
4 31 (33.70%) Office 365
5 27 (29.35%) Windows Server
6 23 (25.00%) Microsoft Office
7 20 (21.74%) VMware
7 20 (21.74%) Windows Server 2008
8 19 (20.65%) MS Exchange
9 18 (19.57%) ITIL
9 18 (19.57%) Windows 10
10 17 (18.48%) Windows Server 2012
10 17 (18.48%) Problem-Solving
11 16 (17.39%) Windows 7
12 15 (16.30%) Linux
12 15 (16.30%) Citrix
13 14 (15.22%) VMware Infrastructure
14 13 (14.13%) DNS
14 13 (14.13%) LAN
14 13 (14.13%) TCP/IP
15 12 (13.04%) Microsoft Certification
15 12 (13.04%) SQL
16 11 (11.96%) Incident Management
16 11 (11.96%) SLA
17 10 (10.87%) SQL Server
17 10 (10.87%) Firewall
18 9 (9.78%) Cisco
18 9 (9.78%) VPN
18 9 (9.78%) SMS
18 9 (9.78%) Hyper-V

2nd Line Technical Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (20.65%) MS Exchange
2 4 (4.35%) Exchange Server 2010
2 4 (4.35%) Exchange Server 2013
2 4 (4.35%) IIS
2 4 (4.35%) SharePoint
2 4 (4.35%) Skype for Business
3 3 (3.26%) Exchange Server 2003
4 1 (1.09%) Exchange Server 2007
4 1 (1.09%) IBM Domino
4 1 (1.09%) IBM Notes
Applications
1 23 (25.00%) Microsoft Office
2 3 (3.26%) Microsoft Excel
3 1 (1.09%) Mozilla Thunderbird
3 1 (1.09%) MS Visio
Cloud Services
1 31 (33.70%) Office 365
2 8 (8.70%) Microsoft Azure
3 3 (3.26%) Amazon AWS
3 3 (3.26%) Amazon EC2
3 3 (3.26%) Cloud Computing
4 1 (1.09%) OneDrive
Communications & Networking
1 13 (14.13%) DNS
1 13 (14.13%) LAN
1 13 (14.13%) TCP/IP
2 10 (10.87%) Firewall
3 9 (9.78%) SMS
3 9 (9.78%) VPN
4 8 (8.70%) WAN
5 7 (7.61%) DHCP
6 5 (5.43%) VLAN
7 4 (4.35%) Internet
7 4 (4.35%) Network Security
7 4 (4.35%) SAN
8 3 (3.26%) Broadband
8 3 (3.26%) FTP
8 3 (3.26%) HTTPS
8 3 (3.26%) SSH
8 3 (3.26%) SSL
8 3 (3.26%) WLAN
9 2 (2.17%) ISDN
9 2 (2.17%) VoIP
Database & Business Intelligence
1 10 (10.87%) SQL Server
2 1 (1.09%) Big Data
2 1 (1.09%) MySQL
Development Applications
1 1 (1.09%) JIRA
General
1 7 (7.61%) Finance
2 3 (3.26%) Back Office
3 2 (2.17%) German Language
3 2 (2.17%) Legal
3 2 (2.17%) Telecoms
4 1 (1.09%) Automotive
4 1 (1.09%) French Language
4 1 (1.09%) Local Government
4 1 (1.09%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.26%) LDAP
1 3 (3.26%) REST
1 3 (3.26%) SOAP
2 1 (1.09%) 802.1X
2 1 (1.09%) COM
Miscellaneous
1 9 (9.78%) Analytical Skills
2 6 (6.52%) Driving Licence
2 6 (6.52%) Fintech
3 5 (5.43%) Management Information System
4 4 (4.35%) Fat Client
4 4 (4.35%) Thin Client
5 3 (3.26%) Computer Science
5 3 (3.26%) Self-Motivation
5 3 (3.26%) Smartphone
6 2 (2.17%) Data Centre
6 2 (2.17%) Tandem
7 1 (1.09%) Blackberry
7 1 (1.09%) Cyberthreat
7 1 (1.09%) Handset
7 1 (1.09%) iPhone
7 1 (1.09%) NHS
7 1 (1.09%) Wiki
Operating Systems
1 65 (70.65%) Windows
2 27 (29.35%) Windows Server
3 20 (21.74%) Windows Server 2008
4 18 (19.57%) Windows 10
5 17 (18.48%) Windows Server 2012
6 16 (17.39%) Windows 7
7 15 (16.30%) Linux
8 4 (4.35%) Unix
9 3 (3.26%) AIX
9 3 (3.26%) VMS
9 3 (3.26%) Windows 8
10 2 (2.17%) Android
11 1 (1.09%) Apple iOS
11 1 (1.09%) Windows Server 2003
11 1 (1.09%) Windows XP
Processes & Methodologies
1 18 (19.57%) ITIL
2 17 (18.48%) Problem-Solving
3 11 (11.96%) Incident Management
4 8 (8.70%) Service Management
5 5 (5.43%) Cybersecurity
6 4 (4.35%) Antivirus Management
6 4 (4.35%) Commercial Awareness
6 4 (4.35%) Disaster Recovery
6 4 (4.35%) Problem Management
7 3 (3.26%) Chat Support
7 3 (3.26%) Information Security
7 3 (3.26%) Migration
7 3 (3.26%) Network Architecture
7 3 (3.26%) Proactive Monitoring
7 3 (3.26%) Time Management
7 3 (3.26%) Workload Management
8 2 (2.17%) Analytical Thinking
8 2 (2.17%) Coaching
8 2 (2.17%) Patch Management
8 2 (2.17%) Statistics
Programming Languages
1 12 (13.04%) SQL
2 4 (4.35%) PowerShell
3 3 (3.26%) ActionScript
3 3 (3.26%) ActionScript 2.0
4 2 (2.17%) C
4 2 (2.17%) VBA
5 1 (1.09%) Bash Shell
5 1 (1.09%) C#
5 1 (1.09%) C++
5 1 (1.09%) Java
5 1 (1.09%) PHP
Qualifications
1 12 (13.04%) Microsoft Certification
2 5 (5.43%) Degree
2 5 (5.43%) MCSA
2 5 (5.43%) MCSE
3 3 (3.26%) MCP
3 3 (3.26%) Security Cleared
4 2 (2.17%) Computer Science Degree
5 1 (1.09%) A+ Certification
5 1 (1.09%) CCNA
5 1 (1.09%) Cisco Certification
5 1 (1.09%) ITIL Certification
5 1 (1.09%) Network+ Certification
5 1 (1.09%) SC Cleared
Quality Assurance & Compliance
1 11 (11.96%) SLA
2 2 (2.17%) Data Quality
System Software
1 50 (54.35%) Active Directory
2 14 (15.22%) VMware Infrastructure
3 9 (9.78%) Hyper-V
4 3 (3.26%) Terminal Services
4 3 (3.26%) VMware ESXi
5 2 (2.17%) Virtual Desktop
5 2 (2.17%) XenApp
6 1 (1.09%) Virtual Servers
6 1 (1.09%) vSphere
6 1 (1.09%) XenDesktop
Systems Management
1 8 (8.70%) Systems Management Server (SMS)
2 5 (5.43%) SCCM
3 1 (1.09%) Backup Exec
3 1 (1.09%) Norton AntiVirus
Vendors
1 37 (40.22%) Microsoft
2 20 (21.74%) VMware
3 15 (16.30%) Citrix
4 9 (9.78%) Cisco
5 5 (5.43%) Dell
6 4 (4.35%) IBM
7 3 (3.26%) Apple
7 3 (3.26%) HP
7 3 (3.26%) SonicWALL
7 3 (3.26%) Veeam
8 2 (2.17%) EqualLogic
8 2 (2.17%) Genesys
8 2 (2.17%) Ivanti
8 2 (2.17%) Kaspersky
8 2 (2.17%) Remedy
8 2 (2.17%) TOWER Software
9 1 (1.09%) Lotus
9 1 (1.09%) Symantec
9 1 (1.09%) Veritas
9 1 (1.09%) Wyse