Period
to 21 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 21 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
21 Aug 2017
Same period 2016 Same period 2015
Rank 372 308 295
Rank change year-on-year -64 -13 -6
Contract jobs citing ITIL Certification 602 895 891
As % of all contract IT jobs advertised in the UK 0.63% 0.83% 0.78%
As % of the Qualifications category 3.26% 3.91% 4.04%
Number of daily rates quoted 413 546 543
UK median daily rate £400 £390 £370
Median daily rate % change year-on-year +2.56% +5.41% +5.71%
10th Percentile £181 £225 £188
90th Percentile £549 £575 £513
UK excluding London median daily rate £400 £375 £350
% change year-on-year +6.67% +7.14% -
Number of hourly rates quoted 19 49 50
UK median hourly rate £15.00 £17.50 £22.00
Median hourly rate % change year-on-year -14.29% -20.45% +50.43%
10th Percentile £11.89 £11.80 £13.20
90th Percentile £55.00 £40.60 £41.83
UK excluding London median hourly rate £14.75 £20.00 £22.50
% change year-on-year -26.25% -11.11% +55.17%

ITIL Certification is in the academic qualifications and professional certifications category. The following table is for comparison with the above and provides summary statistics for all academic qualifications and professional certifications cited in contract job vacancies.

Academic & Professional Certification
UK
Contract job vacancies requiring academic qualifications or professional certifications 18449 22918 22069
As % of all contract IT job vacancies advertised in the UK 19.26% 21.13% 19.44%
Number of daily rates quoted 11167 14306 12954
UK median daily rate £425 £406 £400
Median daily rate % change year-on-year +4.77% +1.41% +5.26%
10th Percentile £250 £243 £230
90th Percentile £599 £588 £563
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - +7.14%
Number of hourly rates quoted 937 813 1089
UK median hourly rate £29.75 £27.50 £22.50
Median hourly rate % change year-on-year +8.18% +22.22% +12.50%
10th Percentile £12.04 £12.25 £11.70
90th Percentile £50.83 £48.75 £50.00
UK excluding London median hourly rate £31.00 £28.00 £24.12
% change year-on-year +10.71% +16.09% +20.60%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 21 August 2017.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 21 August 2017.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 21 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 574 £400 - 71
UK excluding London -60 330 £400 +6.67% 53
London -13 266 £405 -10.00% 19
South East -37 112 £425 +13.33% 10
North of England +33 78 £350 -6.67% 25
Midlands -7 59 £313 -3.85% 8
North West +17 49 £344 -12.70% 13
South West -11 33 £475 +34.37% 4
East Midlands -24 30 £288 -19.58% 1
Yorkshire +21 28 £360 -0.69% 11
West Midlands +12 27 £331 +1.92% 7
East of England -38 25 £350 -6.67% 5
Scotland -7 14 £350 +8.53%
Northern Ireland -54 5 £390 +36.36%
Wales +9 4 £406 +93.45% 1
North East +42 1 - - 1

For the 6 months to 21 August 2017, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL Certification.

1 602 (100.00%) ITIL
2 178 (29.57%) Service Management
3 158 (26.25%) Finance
4 134 (22.26%) Windows
5 121 (20.10%) Microsoft
6 100 (16.61%) Project Management
7 93 (15.45%) ITSM
8 90 (14.95%) Analytical Skills
9 89 (14.78%) Service Delivery
10 88 (14.62%) Change Management
11 87 (14.45%) Active Directory
12 84 (13.95%) Security Cleared
13 80 (13.29%) PRINCE2
13 80 (13.29%) Stakeholder Management
14 75 (12.46%) Microsoft Office
15 74 (12.29%) SLA
16 71 (11.79%) Agile Software Development
17 68 (11.30%) Degree
18 64 (10.63%) Problem Management
19 55 (9.14%) Release Management
20 54 (8.97%) Telecoms
21 52 (8.64%) SC Cleared
22 48 (7.97%) Service Design
23 44 (7.31%) Incident Management
24 42 (6.98%) Management Information System
24 42 (6.98%) Cisco
24 42 (6.98%) ServiceNow
25 41 (6.81%) Windows Server
26 39 (6.48%) Data Centre
26 39 (6.48%) VMware

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (3.49%) MS Exchange
2 17 (2.82%) Skype for Business
3 14 (2.33%) SharePoint
4 10 (1.66%) CMS
4 10 (1.66%) Exchange Server 2010
5 5 (0.83%) Blackberry Enterprise Server
5 5 (0.83%) Exchange Server 2003
6 4 (0.66%) Confluence
6 4 (0.66%) IIS
7 3 (0.50%) Exchange Server 2007
7 3 (0.50%) Exchange Server 2013
7 3 (0.50%) IBM Notes
7 3 (0.50%) SAS
8 2 (0.33%) DataSynapse
8 2 (0.33%) JBoss
8 2 (0.33%) OpenStack
8 2 (0.33%) WebLogic
8 2 (0.33%) WebSphere
8 2 (0.33%) WebSphere Application Server
8 2 (0.33%) WebSphere Process Server
Applications
1 75 (12.46%) Microsoft Office
2 16 (2.66%) Microsoft PowerPoint
3 14 (2.33%) Microsoft Excel
4 11 (1.83%) MS Visio
5 5 (0.83%) Microsoft Project
6 1 (0.17%) S-PLUS
Business Applications
1 14 (2.33%) Remedy ITSM
2 4 (0.66%) Dynamics CRM
3 1 (0.17%) Oracle Applications
3 1 (0.17%) Oracle EBS
3 1 (0.17%) Oracle Retail
3 1 (0.17%) Sage CRM
3 1 (0.17%) SAP FI
3 1 (0.17%) SAP SD
Cloud Services
1 34 (5.65%) Office 365
2 23 (3.82%) Microsoft Azure
3 12 (1.99%) SaaS
4 11 (1.83%) Amazon AWS
5 7 (1.16%) IaaS
5 7 (1.16%) PaaS
6 4 (0.66%) BPaaS
7 3 (0.50%) Cloud Computing
7 3 (0.50%) OneDrive
8 2 (0.33%) Amazon CloudWatch
8 2 (0.33%) AWS CloudFormation
8 2 (0.33%) Yammer
9 1 (0.17%) Amazon EC2
9 1 (0.17%) Amazon Glacier
9 1 (0.17%) Amazon S3
9 1 (0.17%) Amazon SQS
9 1 (0.17%) AWS CloudTrail
9 1 (0.17%) G Suite
9 1 (0.17%) Virtual Private Cloud
Communications & Networking
1 25 (4.15%) Firewall
2 23 (3.82%) WAN
3 22 (3.65%) LAN
4 16 (2.66%) SAN
5 15 (2.49%) DNS
5 15 (2.49%) VoIP
6 14 (2.33%) TCP/IP
7 13 (2.16%) Wireless
8 11 (1.83%) DHCP
8 11 (1.83%) VPN
9 10 (1.66%) Skype
10 8 (1.33%) NAS
10 8 (1.33%) WebEx
11 7 (1.16%) Internet
11 7 (1.16%) LDAP
12 6 (1.00%) BGP
12 6 (1.00%) Cisco Nexus
12 6 (1.00%) OSPF
12 6 (1.00%) VLAN
13 4 (0.66%) Cisco ASA
Database & Business Intelligence
1 29 (4.82%) SQL Server
2 6 (1.00%) SQL Server 2005
2 6 (1.00%) SQL Server 2008
2 6 (1.00%) SQL Server 2012
2 6 (1.00%) SQL Server 2014
2 6 (1.00%) SQL Server Analysis Services
2 6 (1.00%) SQL Server Integration Services
2 6 (1.00%) SQL Server Reporting Services
3 4 (0.66%) Big Data
3 4 (0.66%) MongoDB
3 4 (0.66%) Oracle Database
4 3 (0.50%) GIS
4 3 (0.50%) Hadoop
4 3 (0.50%) Oracle Database 12c
5 2 (0.33%) Apache Cassandra
5 2 (0.33%) MySQL
5 2 (0.33%) Oracle Database 11g
5 2 (0.33%) Relational Database
6 1 (0.17%) Amazon RDS
6 1 (0.17%) DB2
Development Applications
1 6 (1.00%) Team Foundation Server
2 5 (0.83%) JIRA
3 3 (0.50%) Rational DOORS
4 2 (0.33%) ClearCase
4 2 (0.33%) ClearQuest
4 2 (0.33%) Git (software)
4 2 (0.33%) Toad
5 1 (0.17%) HP UFT
5 1 (0.17%) Oracle Forms
5 1 (0.17%) Selenium
General
1 158 (26.25%) Finance
2 54 (8.97%) Telecoms
3 38 (6.31%) Banking
4 22 (3.65%) Manufacturing
5 17 (2.82%) Marketing
6 15 (2.49%) Electronics
7 13 (2.16%) Investment Banking
7 13 (2.16%) Retail
8 10 (1.66%) Law
9 9 (1.50%) Legal
10 8 (1.33%) Advertising
11 7 (1.16%) Publishing
12 6 (1.00%) Military
13 5 (0.83%) Back Office
14 4 (0.66%) Front Office
14 4 (0.66%) Pharmaceutical
15 3 (0.50%) Automotive
15 3 (0.50%) Financial Institution
16 2 (0.33%) French Language
16 2 (0.33%) Local Government
Job Titles
1 128 (21.26%) Service Manager
2 123 (20.43%) Analyst
3 60 (9.97%) Service Analyst
4 53 (8.80%) Architect
5 48 (7.97%) Project Manager
6 36 (5.98%) IT Manager
7 34 (5.65%) ITIL Manager
7 34 (5.65%) Service Desk Analyst
8 32 (5.32%) Service Transition Manager
8 32 (5.32%) Transition Manager
9 28 (4.65%) Support Analyst
10 27 (4.49%) Delivery Manager
11 26 (4.32%) Services Delivery Manager
12 25 (4.15%) IT Analyst
12 25 (4.15%) IT Services Manager
13 23 (3.82%) Business Analyst
14 22 (3.65%) Applications Support
15 21 (3.49%) 2nd Line Support
15 21 (3.49%) ITIL Service Manager
15 21 (3.49%) Support Engineer
Libraries, Frameworks & Software Standards
1 20 (3.32%) Web Services
2 8 (1.33%) CSS
2 8 (1.33%) HTML
3 5 (0.83%) .NET
3 5 (0.83%) Software Packaging
4 4 (0.66%) Ajax
4 4 (0.66%) AngularJS
4 4 (0.66%) CSS3
4 4 (0.66%) HTML5
4 4 (0.66%) jQuery
4 4 (0.66%) Twitter Bootstrap
4 4 (0.66%) X-Windows
5 3 (0.50%) .NET Framework
5 3 (0.50%) Middleware
5 3 (0.50%) REST
5 3 (0.50%) XHTML
5 3 (0.50%) XML
6 2 (0.33%) Oracle GoldenGate
6 2 (0.33%) Sensu
6 2 (0.33%) XMPP
Miscellaneous
1 90 (14.95%) Analytical Skills
2 42 (6.98%) Management Information System
3 39 (6.48%) Data Centre
4 30 (4.98%) Computer Science
5 20 (3.32%) CMDB
6 11 (1.83%) Blackberry
6 11 (1.83%) Replication
7 8 (1.33%) PKI
8 7 (1.16%) Public Cloud
8 7 (1.16%) User Experience
9 6 (1.00%) Clustering
9 6 (1.00%) Enterprise Software
9 6 (1.00%) Greenfield Project
10 5 (0.83%) CESG
10 5 (0.83%) Data Protection Act
10 5 (0.83%) iPad
10 5 (0.83%) NHS
11 4 (0.66%) Driving Licence
11 4 (0.66%) iPhone
11 4 (0.66%) Minimum Viable Product
Operating Systems
1 134 (22.26%) Windows
2 41 (6.81%) Windows Server
3 33 (5.48%) Windows 7
4 26 (4.32%) Windows Server 2012
5 24 (3.99%) Windows 10
5 24 (3.99%) Windows Server 2008
6 23 (3.82%) Linux
7 20 (3.32%) Unix
8 14 (2.33%) Windows Server 2003
9 8 (1.33%) Android
10 7 (1.16%) Apple iOS
10 7 (1.16%) Mac OS X
11 5 (0.83%) Windows XP
12 4 (0.66%) AIX
12 4 (0.66%) Red Hat Enterprise Linux
12 4 (0.66%) Solaris
13 3 (0.50%) Mac OS
14 2 (0.33%) CentOS
14 2 (0.33%) Windows 8
15 1 (0.17%) SUSE Linux Enterprise Server
Processes & Methodologies
1 602 (100.00%) ITIL
2 178 (29.57%) Service Management
3 100 (16.61%) Project Management
4 93 (15.45%) ITSM
5 89 (14.78%) Service Delivery
6 88 (14.62%) Change Management
7 80 (13.29%) PRINCE2
7 80 (13.29%) Stakeholder Management
8 71 (11.79%) Agile Software Development
9 64 (10.63%) Problem Management
10 55 (9.14%) Release Management
11 48 (7.97%) Service Design
12 44 (7.31%) Incident Management
13 35 (5.81%) Configuration Management
14 30 (4.98%) TOGAF
15 29 (4.82%) Migration
16 27 (4.49%) Scrum
17 24 (3.99%) Root Cause Analysis
18 23 (3.82%) Business Intelligence
19 21 (3.49%) Programme Management
Programming Languages
1 29 (4.82%) SQL
2 18 (2.99%) PowerShell
3 6 (1.00%) JavaScript
3 6 (1.00%) T-SQL
4 5 (0.83%) C
4 5 (0.83%) Python
5 4 (0.66%) Java
5 4 (0.66%) Perl
5 4 (0.66%) Shell Script
6 3 (0.50%) PL/SQL
7 2 (0.33%) Bash Shell
7 2 (0.33%) C++
7 2 (0.33%) Jython
7 2 (0.33%) VBScript
8 1 (0.17%) C#
8 1 (0.17%) JCL
8 1 (0.17%) R
Qualifications
1 84 (13.95%) Security Cleared
2 68 (11.30%) Degree
3 52 (8.64%) SC Cleared
4 38 (6.31%) Microsoft Certification
5 33 (5.48%) DV Cleared
6 19 (3.16%) MCSE
7 14 (2.33%) Cisco Certification
8 13 (2.16%) PRINCE2 Certification
9 12 (1.99%) PMI Certification
10 11 (1.83%) PMP
11 9 (1.50%) MCP
12 8 (1.33%) CCNP
13 7 (1.16%) ISEB
14 6 (1.00%) MCSA
14 6 (1.00%) PRINCE2 Practitioner
15 5 (0.83%) MCDST
16 4 (0.66%) CISSP
16 4 (0.66%) Computer Science Degree
16 4 (0.66%) MOS
16 4 (0.66%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 74 (12.29%) SLA
2 17 (2.82%) ISO/IEC 27001
3 10 (1.66%) QA
4 9 (1.50%) PMO
5 8 (1.33%) COBIT
6 6 (1.00%) Disclosure Scotland
7 5 (0.83%) ISO/IEC 20000
8 3 (0.50%) PCI DSS
8 3 (0.50%) Sarbanes-Oxley
9 2 (0.33%) GxP
9 2 (0.33%) HL7
9 2 (0.33%) ISO 9001
9 2 (0.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 2 (0.33%) ISO/IEC 27005
9 2 (0.33%) PMBOK
10 1 (0.17%) GAMP
10 1 (0.17%) ISO 9000
System Software
1 87 (14.45%) Active Directory
2 21 (3.49%) VMware Infrastructure
3 14 (2.33%) XenApp
4 13 (2.16%) Hyper-V
5 12 (1.99%) vSphere
6 5 (0.83%) BitLocker
6 5 (0.83%) Virtual Desktop
6 5 (0.83%) Virtual Machines
7 4 (0.66%) VMware ESXi
7 4 (0.66%) XenDesktop
8 3 (0.50%) Docker
8 3 (0.50%) Oracle RAC
8 3 (0.50%) Virtual Servers
9 2 (0.33%) DFS Replication
9 2 (0.33%) Microsoft Virtual Server
10 1 (0.17%) KVM
10 1 (0.17%) Terminal Server
10 1 (0.17%) Time Sharing Option
Systems Management
1 31 (5.15%) SCCM
2 11 (1.83%) SCOM
3 6 (1.00%) Microsoft Clustering
4 5 (0.83%) Microsoft Intune
4 5 (0.83%) vCenter Server
5 4 (0.66%) AirWatch
5 4 (0.66%) NetBackup
6 3 (0.50%) Data Guard
6 3 (0.50%) Forefront Identity Manager
6 3 (0.50%) Nagios
6 3 (0.50%) Oracle Enterprise Manager
6 3 (0.50%) Oracle RMAN
6 3 (0.50%) Puppet
6 3 (0.50%) Terraform
7 2 (0.33%) ArcSight ESM
7 2 (0.33%) HP Quality Center
7 2 (0.33%) Tivoli
8 1 (0.17%) DameWare
8 1 (0.17%) Systems Management Server (SMS)
8 1 (0.17%) Tivoli Storage Manager
Vendors
1 121 (20.10%) Microsoft
2 42 (6.98%) Cisco
2 42 (6.98%) ServiceNow
3 39 (6.48%) VMware
4 38 (6.31%) Citrix
5 24 (3.99%) HP
6 22 (3.65%) Remedy
7 21 (3.49%) SAP
8 18 (2.99%) Oracle
9 12 (1.99%) Dell
9 12 (1.99%) SolarWinds
10 10 (1.66%) LANDesk
11 9 (1.50%) EMC
12 8 (1.33%) BMC
13 7 (1.16%) IBM
13 7 (1.16%) NetApp
14 6 (1.00%) Avaya
15 5 (0.83%) CheckPoint
15 5 (0.83%) Google
15 5 (0.83%) Intel