Period
to 27 January 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 27 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
27 Jan 2020
Same period 2019 Same period 2018
Rank 399 423 400
Rank change year-on-year +24 -23 -50
Contract jobs citing ITIL Certification 389 559 599
As % of all contract IT jobs advertised in the UK 0.54% 0.57% 0.60%
As % of the Qualifications category 2.55% 2.97% 3.15%
Number of daily rates quoted 231 378 379
UK median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% -3.85%
10th Percentile £143 £153 £141
90th Percentile £538 £575 £538
UK excluding London median daily rate £388 £400 £350
% change year-on-year -3.13% +14.29% -6.67%
Number of hourly rates quoted 14 19 30
UK median hourly rate £21.00 £18.00 £17.43
Median hourly rate % change year-on-year +16.67% +3.27% -
10th Percentile £14.90 £15.10 £13.23
90th Percentile £38.50 £38.50 £55.00
UK excluding London median hourly rate £19.25 £16.11 £17.43
% change year-on-year +19.51% -7.59% +2.59%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 15,251 18,849 19,002
As % of all contract IT jobs advertised in the UK 21.33% 19.24% 19.03%
Number of daily rates quoted 9,385 11,229 11,707
UK median daily rate £455 £450 £430
Median daily rate % change year-on-year +1.11% +4.65% +1.18%
10th Percentile £256 £256 £225
90th Percentile £638 £625 £625
UK excluding London median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 715 893 832
UK median hourly rate £35.00 £30.00 £25.00
Median hourly rate % change year-on-year +16.67% +20.00% -5.66%
10th Percentile £14.35 £12.55 £12.00
90th Percentile £57.50 £51.25 £50.00
UK excluding London median hourly rate £33.73 £27.50 £25.92
% change year-on-year +22.65% +6.12% -5.76%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 27 January 2020.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 27 January 2020.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 27 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 354 £400 - 141
UK excluding London +39 229 £388 -3.13% 110
London +35 149 £400 -5.88% 40
North of England +47 72 £400 +12.68% 29
North West +49 58 £400 +18.52% 13
South East +11 55 £363 -19.44% 22
South West +22 26 £349 -3.79% 9
East of England +3 25 £320 +16.36% 19
Midlands +36 23 £438 +9.38% 21
Scotland +27 19 £273 -27.33% 8
Yorkshire +29 13 £500 +37.93% 11
East Midlands +22 13 £420 +60.00% 6
West Midlands +33 9 £513 +28.13% 15
Northern Ireland - 6 £150 -
Wales +26 3 - - 2
North East +12 1 £230 -39.67% 5

For the 6 months to 27 January 2020, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 389 (100.00%) ITIL
2 130 (33.42%) Windows
3 103 (26.48%) Microsoft
4 98 (25.19%) Active Directory
5 86 (22.11%) Microsoft Office
6 85 (21.85%) Finance
7 82 (21.08%) Office 365
8 81 (20.82%) Windows 10
9 79 (20.31%) Service Management
10 68 (17.48%) Windows 7
11 57 (14.65%) ServiceNow
12 52 (13.37%) Change Management
12 52 (13.37%) Security Cleared
13 50 (12.85%) ITSM
14 48 (12.34%) Migration
14 48 (12.34%) SLA
15 47 (12.08%) Agile Software Development
16 46 (11.83%) Project Management
17 43 (11.05%) DNS
17 43 (11.05%) Service Delivery
18 41 (10.54%) VPN
19 40 (10.28%) SCCM
19 40 (10.28%) Azure
20 39 (10.03%) Stakeholder Management
21 38 (9.77%) SC Cleared
22 37 (9.51%) Cisco
22 37 (9.51%) Analytical Skills
22 37 (9.51%) Windows Server
23 36 (9.25%) Public Sector
23 36 (9.25%) Citrix

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (7.97%) MS Exchange
2 25 (6.43%) Exchange Server 2010
3 16 (4.11%) Blackberry Enterprise Server
3 16 (4.11%) SharePoint
4 8 (2.06%) Confluence
5 7 (1.80%) Skype for Business
6 5 (1.29%) IIS
6 5 (1.29%) WebSphere
7 4 (1.03%) Documentum
7 4 (1.03%) Exchange Server 2013
7 4 (1.03%) K2 blackpearl
7 4 (1.03%) SharePoint 2013
7 4 (1.03%) Tomcat
7 4 (1.03%) WebSphere Application Server
8 3 (0.77%) Apache
8 3 (0.77%) IBM Notes
8 3 (0.77%) WebLogic
9 2 (0.51%) Drupal
9 2 (0.51%) Exchange Server 2007
9 2 (0.51%) JBoss
Applications
1 86 (22.11%) Microsoft Office
2 13 (3.34%) Microsoft Excel
3 5 (1.29%) MS Visio
4 3 (0.77%) Microsoft PowerPoint
5 1 (0.26%) AutoCAD
5 1 (0.26%) Microsoft Project
Business Applications
1 6 (1.54%) Dynamics CRM
2 4 (1.03%) Remedy ITSM
3 2 (0.51%) ION MarketView
4 1 (0.26%) assyst
4 1 (0.26%) Elite 3E
4 1 (0.26%) Magento
4 1 (0.26%) SAP Oil and Gas
4 1 (0.26%) SAP S/4HANA
Cloud Services
1 82 (21.08%) Office 365
2 40 (10.28%) Azure
3 21 (5.40%) AWS
4 10 (2.57%) PaaS
5 6 (1.54%) GCP
5 6 (1.54%) SaaS
6 3 (0.77%) Data Lake Analytics
6 3 (0.77%) IaaS
6 3 (0.77%) OneDrive
6 3 (0.77%) Power Platform
7 2 (0.51%) Dynamics 365
7 2 (0.51%) GitHub
7 2 (0.51%) Google Docs
8 1 (0.26%) Azure Active Directory
8 1 (0.26%) Datadog
8 1 (0.26%) Yammer
Communications & Networking
1 43 (11.05%) DNS
2 41 (10.54%) VPN
3 35 (9.00%) DHCP
4 22 (5.66%) TCP/IP
5 21 (5.40%) Firewall
6 17 (4.37%) Cisco IOS
7 16 (4.11%) FTP
8 14 (3.60%) SAN
9 11 (2.83%) Skype
10 10 (2.57%) LAN
10 10 (2.57%) WAN
11 8 (2.06%) SSL
11 8 (2.06%) Wireless
12 7 (1.80%) HTTP
13 6 (1.54%) VoIP
14 5 (1.29%) HTTPS
14 5 (1.29%) Network Security
15 4 (1.03%) Cisco Nexus
15 4 (1.03%) IPv4
15 4 (1.03%) Telepresence
Database & Business Intelligence
1 13 (3.34%) SQL Server
2 7 (1.80%) Oracle Database
2 7 (1.80%) Oracle Database 12c
3 4 (1.03%) GIS
3 4 (1.03%) SQL Server Integration Services
4 3 (0.77%) Big Data
4 3 (0.77%) Data Lake
4 3 (0.77%) Power BI
5 2 (0.51%) Data Warehouse
5 2 (0.51%) DB2
5 2 (0.51%) Relational Database
5 2 (0.51%) SQL Server Reporting Services
6 1 (0.26%) Apache Hive
6 1 (0.26%) BusinessObjects
6 1 (0.26%) Crystal Reports
6 1 (0.26%) MySQL
6 1 (0.26%) PostgreSQL
6 1 (0.26%) SQL Server 2008
6 1 (0.26%) SQL Server 2012
6 1 (0.26%) SQL Server Analysis Services
Development Applications
1 13 (3.34%) JIRA
2 3 (0.77%) Visual Studio
3 2 (0.51%) CA Gen
3 2 (0.51%) Git (software)
3 2 (0.51%) GitLab
3 2 (0.51%) Jenkins
4 1 (0.26%) Balsamiq
4 1 (0.26%) Rational DOORS
4 1 (0.26%) SoapUI
4 1 (0.26%) Subversion
4 1 (0.26%) Visual Studio Team System
General
1 85 (21.85%) Finance
2 36 (9.25%) Public Sector
3 23 (5.91%) Banking
4 21 (5.40%) Law
5 12 (3.08%) Telecoms
6 7 (1.80%) Investment Banking
7 5 (1.29%) Front Office
8 4 (1.03%) Pharmaceutical
8 4 (1.03%) Retail
9 3 (0.77%) Back Office
9 3 (0.77%) Legal
9 3 (0.77%) Marketing
10 2 (0.51%) Advertising
11 1 (0.26%) Electronics
11 1 (0.26%) Local Government
11 1 (0.26%) Manufacturing
11 1 (0.26%) Police
11 1 (0.26%) Publishing
Job Titles
1 95 (24.42%) Analyst
2 54 (13.88%) Service Analyst
3 42 (10.80%) Service Desk Analyst
3 42 (10.80%) Service Manager
4 32 (8.23%) Project Manager
5 24 (6.17%) Support Analyst
6 21 (5.40%) 2nd Line Support
7 18 (4.63%) Support Engineer
8 17 (4.37%) Desktop Support
8 17 (4.37%) ITIL Manager
8 17 (4.37%) Technical Support
9 15 (3.86%) Infrastructure Engineer
10 13 (3.34%) 1st Line Support
11 12 (3.08%) 3rd Line Support
11 12 (3.08%) Desktop Analyst
11 12 (3.08%) IT Manager
12 11 (2.83%) Desktop Engineer
12 11 (2.83%) Junior
12 11 (2.83%) Product Manager
12 11 (2.83%) Windows Engineer
Libraries, Frameworks & Software Standards
1 9 (2.31%) Web Services
2 8 (2.06%) Middleware
3 2 (0.51%) IBM Integration Bus
3 2 (0.51%) LDAP
3 2 (0.51%) REST
3 2 (0.51%) SOAP
4 1 (0.26%) HTML
4 1 (0.26%) HTML5
4 1 (0.26%) LAMP
4 1 (0.26%) RESTful
4 1 (0.26%) SAP PI
4 1 (0.26%) SAPUI5
4 1 (0.26%) Twitter Bootstrap
4 1 (0.26%) WebSphere MQ
Miscellaneous
1 37 (9.51%) Analytical Skills
2 31 (7.97%) Self-Motivation
3 27 (6.94%) Data Centre
4 21 (5.40%) Blackberry
5 19 (4.88%) Smartphone
6 18 (4.63%) iPhone
7 14 (3.60%) Management Information System
8 12 (3.08%) NHS
9 11 (2.83%) CMDB
10 8 (2.06%) Video Conferencing
11 6 (1.54%) Clustering
11 6 (1.54%) Driving Licence
11 6 (1.54%) Mobile App
12 5 (1.29%) Foreign Exchange (FX)
12 5 (1.29%) Mainframe
12 5 (1.29%) User Experience
13 4 (1.03%) HP StoreVirtual
13 4 (1.03%) Public Cloud
13 4 (1.03%) Replication
14 3 (0.77%) BYOD
Operating Systems
1 130 (33.42%) Windows
2 81 (20.82%) Windows 10
3 68 (17.48%) Windows 7
4 37 (9.51%) Windows Server
5 24 (6.17%) Android
6 17 (4.37%) Windows Server 2008
6 17 (4.37%) Windows Server 2012
7 11 (2.83%) Unix
8 9 (2.31%) Apple iOS
8 9 (2.31%) Linux
9 6 (1.54%) Mac OS X
10 4 (1.03%) Windows Vista
11 2 (0.51%) Windows Server 2003
12 1 (0.26%) HPUX
Processes & Methodologies
1 389 (100.00%) ITIL
2 79 (20.31%) Service Management
3 52 (13.37%) Change Management
4 50 (12.85%) ITSM
5 48 (12.34%) Migration
6 47 (12.08%) Agile Software Development
7 46 (11.83%) Project Management
8 43 (11.05%) Service Delivery
9 39 (10.03%) Stakeholder Management
10 34 (8.74%) Project Delivery
11 33 (8.48%) PRINCE2
12 29 (7.46%) Incident Management
13 25 (6.43%) Problem Management
14 21 (5.40%) Configuration Management
14 21 (5.40%) Information Security
14 21 (5.40%) Supplier Management
15 20 (5.14%) Scrum
16 19 (4.88%) Problem-Solving
16 19 (4.88%) Release Management
17 17 (4.37%) Infrastructure Engineering
Programming Languages
1 24 (6.17%) PowerShell
2 18 (4.63%) SQL
3 9 (2.31%) Perl
4 8 (2.06%) Java
5 5 (1.29%) Bash Shell
6 4 (1.03%) Python
7 2 (0.51%) C
7 2 (0.51%) R
8 1 (0.26%) ABAP
8 1 (0.26%) COBOL
8 1 (0.26%) JavaScript
8 1 (0.26%) LotusScript
8 1 (0.26%) RPG
8 1 (0.26%) Shell Script
8 1 (0.26%) T-SQL
8 1 (0.26%) VBScript
Qualifications
1 52 (13.37%) Security Cleared
2 38 (9.77%) SC Cleared
3 29 (7.46%) Degree
4 21 (5.40%) Microsoft Certification
5 19 (4.88%) DV Cleared
6 15 (3.86%) MCP
7 12 (3.08%) PMP
8 10 (2.57%) CISSP
9 9 (2.31%) A+ Certification
9 9 (2.31%) Cisco Certification
10 8 (2.06%) PMI Certification
11 7 (1.80%) CCNP
11 7 (1.80%) OCA
11 7 (1.80%) OCP
11 7 (1.80%) Oracle Certification
12 6 (1.54%) BPSS Clearance
12 6 (1.54%) MCSE
12 6 (1.54%) PRINCE2 Certification
13 5 (1.29%) APMP
13 5 (1.29%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 48 (12.34%) SLA
2 10 (2.57%) ISO/IEC 27001
3 8 (2.06%) Government Security Classifications
4 7 (1.80%) GDPR
5 5 (1.29%) QA
6 4 (1.03%) NCSC
7 3 (0.77%) HMG Security Policy Framework
7 3 (0.77%) ISO/IEC 20000
7 3 (0.77%) PCI DSS
8 2 (0.51%) Sarbanes-Oxley
9 1 (0.26%) COBIT
9 1 (0.26%) GxP
9 1 (0.26%) ISO 22301
9 1 (0.26%) ISO 9001
9 1 (0.26%) ITGC
9 1 (0.26%) PMO
9 1 (0.26%) PSD2
System Software
1 98 (25.19%) Active Directory
2 22 (5.66%) VMware Infrastructure
3 14 (3.60%) Hyper-V
4 12 (3.08%) Virtual Machines
5 10 (2.57%) Virtual Desktop
6 7 (1.80%) Oracle RAC
6 7 (1.80%) vSphere
7 4 (1.03%) XenApp
8 3 (0.77%) Docker
9 2 (0.51%) DFS Replication
9 2 (0.51%) Virtual Servers
9 2 (0.51%) VirtualBox
9 2 (0.51%) VMware Workstation
10 1 (0.26%) Firmware
10 1 (0.26%) Microsoft App-V
10 1 (0.26%) Microsoft Virtual Server
10 1 (0.26%) VMware NSX
Systems Management
1 40 (10.28%) SCCM
2 19 (4.88%) AirWatch
3 7 (1.80%) Data Guard
3 7 (1.80%) Oracle RMAN
4 5 (1.29%) Microsoft Data Protection Manager
4 5 (1.29%) Microsoft Intune
5 3 (0.77%) Opscode Chef
5 3 (0.77%) SCOM
6 2 (0.51%) Ansible
6 2 (0.51%) HP Quality Center
6 2 (0.51%) Norton AntiVirus
6 2 (0.51%) Puppet
6 2 (0.51%) vCenter Server
6 2 (0.51%) WSUS
7 1 (0.26%) Cisco LMS
7 1 (0.26%) DameWare
7 1 (0.26%) McAfee ePO
7 1 (0.26%) NetBackup
7 1 (0.26%) Symantec Endpoint Protection
7 1 (0.26%) vRealize
Vendors
1 103 (26.48%) Microsoft
2 57 (14.65%) ServiceNow
3 37 (9.51%) Cisco
4 36 (9.25%) Citrix
5 25 (6.43%) VMware
6 21 (5.40%) Ivanti
7 16 (4.11%) Apple
8 13 (3.34%) Bloomberg
8 13 (3.34%) Reuters
9 11 (2.83%) Remedy
10 10 (2.57%) Oracle
10 10 (2.57%) SAP
11 9 (2.31%) Google
11 9 (2.31%) HP
11 9 (2.31%) Sony
12 7 (1.80%) Sybase
13 5 (1.29%) Atlassian
13 5 (1.29%) BMC
13 5 (1.29%) IBM
14 4 (1.03%) Wallstreet Suite