Period
to 28 November 2021

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 28 November 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Certification
UK
6 months to
28 Nov 2021
Same period 2020 Same period 2019
Rank 437 432 413
Rank change year-on-year -5 -19 +39
Contract jobs citing ITIL Certification 465 137 480
As % of all contract jobs advertised in the UK 0.53% 0.38% 0.59%
As % of the Qualifications category 2.82% 1.62% 2.86%
Number of daily rates quoted 339 84 283
10th Percentile £254 £206 £144
25th Percentile £363 £322 £225
Median daily rate (50th Percentile) £450 £400 £400
Median % change year-on-year +12.50% - -3.03%
75th Percentile £526 £488 £475
90th Percentile £600 £575 £538
UK excluding London median daily rate £425 £400 £375
% change year-on-year +6.25% +6.67% -6.25%
Number of hourly rates quoted 11 14 12
10th Percentile £12.55 £16.47 £14.10
25th Percentile £13.13 " £16.50
Median hourly rate £15.00 £21.05 £22.22
Median % change year-on-year -28.74% -5.24% -1.27%
75th Percentile £18.75 " £22.93
90th Percentile £73.75 £26.27 £26.59
UK excluding London median hourly rate £13.75 £21.05 £18.00
% change year-on-year -34.68% +16.94% +12.50%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 16,483 8,472 16,795
As % of all contract IT jobs advertised in the UK 18.76% 23.47% 20.53%
Number of daily rates quoted 10,701 5,693 10,724
10th Percentile £313 £288 £259
25th Percentile £413 £375 £363
Median daily rate (50th Percentile) £513 £475 £463
Median % change year-on-year +7.89% +2.70% +2.78%
75th Percentile £600 £570 £563
90th Percentile £689 £645 £646
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 697 422 755
10th Percentile £12.90 £15.00 £14.13
25th Percentile £16.37 £21.05 £17.50
Median hourly rate £31.50 £40.00 £37.50
Median % change year-on-year -21.25% +6.67% +56.25%
75th Percentile £53.75 £53.00 £49.95
90th Percentile £66.00 £66.00 £57.50
UK excluding London median hourly rate £27.99 £30.54 £35.00
% change year-on-year -8.35% -12.74% +40.00%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL Certification.

Daily rate trend for ITIL Certification in the UK

ITIL Certification
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL Certification over the 6 months to 28 November 2021.

Daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL Certification.

Hourly rate trend for ITIL Certification in the UK

ITIL Certification
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL Certification over the 6 months to 28 November 2021.

Hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 28 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 372 £450 +12.50% 117
UK excluding London -11 221 £425 +6.25% 78
London -87 156 £478 +12.35% 40
Work from Home -107 116 £435 +16.00% 16
North of England +13 98 £428 +0.71% 22
North West +17 84 £438 +25.13% 12
South East -87 36 £400 +9.59% 21
Scotland -51 24 £423 -0.59% 2
Midlands -57 21 £425 +95.40% 20
East of England -38 18 £400 +52.38% 6
South West -52 17 £475 +11.76% 7
West Midlands -52 13 £425 +95.40% 11
Yorkshire - 10 £400 - 6
East Midlands -24 8 £375 - 9
North East -8 4 £316 -25.59% 4
Wales -27 4 £350 -
Northern Ireland -5 3 - -

For the 6 months to 28 November 2021, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 465 (100.00%) ITIL
2 168 (36.13%) Social Skills
3 155 (33.33%) Service Management
4 108 (23.23%) Windows
5 105 (22.58%) ITSM
6 104 (22.37%) Service Delivery
6 104 (22.37%) ServiceNow
7 102 (21.94%) Agile Software Development
8 94 (20.22%) Microsoft
9 79 (16.99%) Active Directory
10 76 (16.34%) Service Design
11 73 (15.70%) Finance
12 68 (14.62%) Microsoft 365
13 65 (13.98%) Public Sector
14 62 (13.33%) Change Management
14 62 (13.33%) Incident Management
15 58 (12.47%) Project Management
16 51 (10.97%) Degree
17 50 (10.75%) Analytical Skills
18 47 (10.11%) Windows Server
18 47 (10.11%) Security Cleared
18 47 (10.11%) Azure
19 45 (9.68%) SLA
20 44 (9.46%) Windows 10
21 43 (9.25%) Stakeholder Management
21 43 (9.25%) Problem Management
22 42 (9.03%) SC Cleared
23 36 (7.74%) Firewall
24 35 (7.53%) SharePoint
24 35 (7.53%) JIRA

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (7.53%) SharePoint
2 27 (5.81%) Confluence
3 7 (1.51%) Apache
3 7 (1.51%) IIS
3 7 (1.51%) Tomcat
4 6 (1.29%) WebLogic
5 4 (0.86%) MS Exchange
5 4 (0.86%) WebSphere
6 1 (0.22%) IBM HTTP Server
6 1 (0.22%) IBM Notes
6 1 (0.22%) Skype for Business
Applications
1 31 (6.67%) Microsoft Office
2 19 (4.09%) Microsoft Excel
3 11 (2.37%) Microsoft Project
4 9 (1.94%) Microsoft PowerPoint
5 6 (1.29%) MS Visio
Business Applications
1 3 (0.65%) assyst
1 3 (0.65%) Oracle Applications
2 2 (0.43%) Oracle EBS
2 2 (0.43%) Oracle Financials
2 2 (0.43%) Remedy ITSM
2 2 (0.43%) Salesforce.com CRM
3 1 (0.22%) FLEXCUBE
Cloud Services
1 68 (14.62%) Microsoft 365
2 47 (10.11%) Azure
3 30 (6.45%) AWS
4 16 (3.44%) Power Platform
5 6 (1.29%) SaaS
6 5 (1.08%) Azure Active Directory
6 5 (1.08%) Kong
7 4 (0.86%) OneDrive
7 4 (0.86%) Power Automate
7 4 (0.86%) PowerApps
8 3 (0.65%) Azure Stack
9 2 (0.43%) Cloud Computing
9 2 (0.43%) Dynamics 365
9 2 (0.43%) IaaS
9 2 (0.43%) PaaS
10 1 (0.22%) Azure ExpressRoute
10 1 (0.22%) GCP
10 1 (0.22%) Mimecast
Communications & Networking
1 36 (7.74%) Firewall
2 23 (4.95%) DNS
3 16 (3.44%) DHCP
4 13 (2.80%) WAN
5 12 (2.58%) LAN
5 12 (2.58%) TCP/IP
6 11 (2.37%) VPN
7 8 (1.72%) HTTP
8 7 (1.51%) MPLS
8 7 (1.51%) SD-WAN
8 7 (1.51%) Wi-Fi
8 7 (1.51%) Wireless
9 6 (1.29%) FTP
9 6 (1.29%) SSL
10 5 (1.08%) Internet
10 5 (1.08%) IPsec
10 5 (1.08%) Network Security
10 5 (1.08%) OSPF
10 5 (1.08%) SMTP
10 5 (1.08%) Telnet
Database & Business Intelligence
1 11 (2.37%) Power BI
2 10 (2.15%) MySQL
3 9 (1.94%) SQL Server
4 6 (1.29%) Data Warehouse
4 6 (1.29%) DB2
5 4 (0.86%) SQL Server 2008
6 3 (0.65%) KDB
7 2 (0.43%) MariaDB
7 2 (0.43%) MongoDB
7 2 (0.43%) Oracle Database
7 2 (0.43%) PostgreSQL
8 1 (0.22%) Big Data
8 1 (0.22%) Data Lake
8 1 (0.22%) Hadoop
8 1 (0.22%) Oracle Database 12c
8 1 (0.22%) Oracle Exadata
8 1 (0.22%) Oracle Reports
8 1 (0.22%) Relational Database
8 1 (0.22%) SQL Server Analysis Services
8 1 (0.22%) Tableau
Development Applications
1 35 (7.53%) JIRA
2 4 (0.86%) Git (software)
3 2 (0.43%) Sonatype Nexus
3 2 (0.43%) Visual Studio Team System
4 1 (0.22%) CA Release Automation
4 1 (0.22%) Oracle APEX
4 1 (0.22%) Oracle Forms
4 1 (0.22%) Rational DOORS
4 1 (0.22%) Visual Studio
General
1 168 (36.13%) Social Skills
2 73 (15.70%) Finance
3 65 (13.98%) Public Sector
4 50 (10.75%) Analytical Skills
5 22 (4.73%) Banking
6 19 (4.09%) Retail
6 19 (4.09%) Telecoms
7 16 (3.44%) Presentation Skills
8 15 (3.23%) Organisational Skills
9 11 (2.37%) Documentation Skills
9 11 (2.37%) Influencing Skills
9 11 (2.37%) Legal
10 5 (1.08%) Electronics
10 5 (1.08%) Investment Banking
10 5 (1.08%) Manufacturing
10 5 (1.08%) Public Speaking
11 4 (0.86%) Marketing
12 3 (0.65%) Aerospace
12 3 (0.65%) Back Office
12 3 (0.65%) Pharmaceutical
Job Titles
1 87 (18.71%) Analyst
2 81 (17.42%) Service Manager
3 36 (7.74%) IT Manager
4 32 (6.88%) ITIL Manager
5 31 (6.67%) Service Analyst
5 31 (6.67%) Transition Manager
6 29 (6.24%) Delivery Manager
6 29 (6.24%) Designer
6 29 (6.24%) Service Delivery Manager
7 28 (6.02%) Service Transition Manager
8 27 (5.81%) IT Services Manager
9 24 (5.16%) Service Desk Analyst
10 23 (4.95%) Architect
10 23 (4.95%) Developer
11 20 (4.30%) Applications Support
11 20 (4.30%) Business Analyst
11 20 (4.30%) Consultant
12 19 (4.09%) ITIL Service Manager
13 18 (3.87%) Support Analyst
14 17 (3.66%) Support Engineer
Libraries, Frameworks & Software Standards
1 21 (4.52%) HTML
2 15 (3.23%) CSS
3 12 (2.58%) .NET
4 11 (2.37%) AngularJS
5 9 (1.94%) HTML5
5 9 (1.94%) JSON
6 8 (1.72%) REST
7 7 (1.51%) Web Services
8 6 (1.29%) Middleware
8 6 (1.29%) XML
9 5 (1.08%) JMS
9 5 (1.08%) LAMP
9 5 (1.08%) SOAP
9 5 (1.08%) XML-RPC
10 4 (0.86%) .NET Framework
10 4 (0.86%) ASP.NET
10 4 (0.86%) Kafka
10 4 (0.86%) SonicMQ
10 4 (0.86%) WebSphere MQ
11 2 (0.43%) 802.1X
Miscellaneous
1 24 (5.16%) Data Centre
2 20 (4.30%) Management Information System
3 17 (3.66%) CMDB
4 14 (3.01%) Self-Motivation
5 13 (2.80%) NHS
6 9 (1.94%) Wiki
7 7 (1.51%) EPoS
7 7 (1.51%) PMI
8 6 (1.29%) iSeries
8 6 (1.29%) Reinsurance
8 6 (1.29%) Replication
9 5 (1.08%) Mainframe
9 5 (1.08%) Mobile App
9 5 (1.08%) Tandem
10 4 (0.86%) Cyberthreat
10 4 (0.86%) Data Protection Act
10 4 (0.86%) Driving Licence
10 4 (0.86%) iPad
10 4 (0.86%) Virtual Team
11 3 (0.65%) Security Operations Centre
Operating Systems
1 108 (23.23%) Windows
2 47 (10.11%) Windows Server
3 44 (9.46%) Windows 10
4 25 (5.38%) Linux
5 13 (2.80%) Windows 7
6 9 (1.94%) AIX
6 9 (1.94%) HPUX
6 9 (1.94%) OpenVMS
6 9 (1.94%) Solaris
6 9 (1.94%) Unix
7 6 (1.29%) Windows Server 2012
8 4 (0.86%) Android
8 4 (0.86%) Windows Server 2008
8 4 (0.86%) Windows XP
9 3 (0.65%) Mac OS
9 3 (0.65%) Windows Server 2016
10 2 (0.43%) Mac OS X
11 1 (0.22%) Apple iOS
Processes & Methodologies
1 465 (100.00%) ITIL
2 155 (33.33%) Service Management
3 105 (22.58%) ITSM
4 104 (22.37%) Service Delivery
5 102 (21.94%) Agile Software Development
6 76 (16.34%) Service Design
7 62 (13.33%) Change Management
7 62 (13.33%) Incident Management
8 58 (12.47%) Project Management
9 43 (9.25%) Problem Management
9 43 (9.25%) Stakeholder Management
10 33 (7.10%) Project Delivery
11 31 (6.67%) DevOps
12 30 (6.45%) Continuous Improvement
12 30 (6.45%) Migration
12 30 (6.45%) Problem-Solving
13 28 (6.02%) Requirements Gathering
14 27 (5.81%) PRINCE2
15 25 (5.38%) Business Analysis
15 25 (5.38%) Configuration Management
Programming Languages
1 29 (6.24%) SQL
2 27 (5.81%) JavaScript
3 22 (4.73%) PowerShell
4 13 (2.80%) Shell Script
5 9 (1.94%) Python
6 8 (1.72%) Java
7 5 (1.08%) C
7 5 (1.08%) C#
7 5 (1.08%) VBScript
8 4 (0.86%) VB.NET
9 2 (0.43%) PL/SQL
10 1 (0.22%) JCL
10 1 (0.22%) T-SQL
Qualifications
1 51 (10.97%) Degree
2 47 (10.11%) Security Cleared
3 42 (9.03%) SC Cleared
4 27 (5.81%) Microsoft Certification
5 14 (3.01%) PMI Certification
6 13 (2.80%) BPSS Clearance
6 13 (2.80%) Master's Degree
7 11 (2.37%) Citrix Certification
8 10 (2.15%) Cisco Certification
8 10 (2.15%) MCITP
9 9 (1.94%) MCSE
9 9 (1.94%) PMP
10 8 (1.72%) CCNA
10 8 (1.72%) PRINCE2 Certification
11 7 (1.51%) CCNP
11 7 (1.51%) Computer Science Degree
12 6 (1.29%) MCP
13 5 (1.08%) DV Cleared
13 5 (1.08%) HNC
14 4 (0.86%) DBS Check
Quality Assurance & Compliance
1 45 (9.68%) SLA
2 18 (3.87%) ISO/IEC 27001
3 11 (2.37%) PMO
4 5 (1.08%) Data Quality
5 4 (0.86%) COBIT
5 4 (0.86%) ISO 22301
5 4 (0.86%) ISO 31000
5 4 (0.86%) ISO/IEC 20000
5 4 (0.86%) P3O
5 4 (0.86%) PCI DSS
6 3 (0.65%) GDPR
7 2 (0.43%) Cyber Essentials
7 2 (0.43%) NIST
8 1 (0.22%) Cyber Essentials PLUS
8 1 (0.22%) DICOM
8 1 (0.22%) Disclosure Scotland
8 1 (0.22%) GxP
8 1 (0.22%) HL7
System Software
1 79 (16.99%) Active Directory
2 21 (4.52%) VMware Infrastructure
3 13 (2.80%) Virtual Servers
4 8 (1.72%) Microsoft Virtual Server
5 6 (1.29%) Virtual Desktop
5 6 (1.29%) vSphere
6 5 (1.08%) Hyper-V
7 4 (0.86%) XenDesktop
8 3 (0.65%) VMware NSX
8 3 (0.65%) VMware Server
9 2 (0.43%) KVM
9 2 (0.43%) vCloud
9 2 (0.43%) VirtualBox
9 2 (0.43%) VMware ESXi
9 2 (0.43%) VMware Workstation
9 2 (0.43%) XenApp
10 1 (0.22%) BitLocker
10 1 (0.22%) Microsoft App-V
10 1 (0.22%) Terminal Services
Systems Management
1 22 (4.73%) SCCM
2 20 (4.30%) Tivoli
3 5 (1.08%) Microsoft Intune
3 5 (1.08%) Nagios
4 4 (0.86%) AirWatch
4 4 (0.86%) SCOM
5 2 (0.43%) Ansible
5 2 (0.43%) Terraform
5 2 (0.43%) vRealize
5 2 (0.43%) vRealize Orchestrator
6 1 (0.22%) Active Directory Federation Services
6 1 (0.22%) Cisco CUCM
6 1 (0.22%) Data Guard
6 1 (0.22%) Enterprise Manager Cloud Control
6 1 (0.22%) HP Operations Orchestration
6 1 (0.22%) ITRS Geneos
6 1 (0.22%) Kibana
6 1 (0.22%) Opscode Chef
6 1 (0.22%) PingFederate
6 1 (0.22%) Single Sign-On
Vendors
1 104 (22.37%) ServiceNow
2 94 (20.22%) Microsoft
3 33 (7.10%) VMware
4 31 (6.67%) Cisco
5 29 (6.24%) IBM
6 28 (6.02%) Citrix
6 28 (6.02%) HP
7 22 (4.73%) BMC
8 20 (4.30%) Atlassian
9 12 (2.58%) CheckPoint
9 12 (2.58%) Oracle
10 11 (2.37%) EMC
11 10 (2.15%) Dell
12 9 (1.94%) 3PAR
12 9 (1.94%) PlateSpin
12 9 (1.94%) VirtaMove
12 9 (1.94%) Zerto
13 8 (1.72%) Centrify
14 7 (1.51%) AppDynamics
14 7 (1.51%) SolarWinds