Period
to 22 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 417 407 350
Rank change year-on-year -10 -57 -30
Contract jobs citing ITIL Certification 555 602 662
As % of all contract IT jobs advertised in the UK 0.56% 0.60% 0.69%
As % of the Qualifications category 2.90% 3.17% 3.37%
Number of daily rates quoted 375 383 436
UK median daily rate £400 £383 £378
Median daily rate % change year-on-year +4.58% +1.32% +0.67%
10th Percentile £153 £143 £163
90th Percentile £575 £538 £533
UK excluding London median daily rate £399 £375 £350
% change year-on-year +6.40% +7.14% -6.67%
Number of hourly rates quoted 20 29 34
UK median hourly rate £17.25 £17.43 £17.43
Median hourly rate % change year-on-year -1.03% - -0.40%
10th Percentile £14.00 £13.20 £12.14
90th Percentile £36.13 £45.40 £23.75
UK excluding London median hourly rate £16.00 £17.43 £16.97
% change year-on-year -8.20% +2.74% -0.21%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 19,116 18,961 19,641
As % of all contract IT jobs advertised in the UK 19.18% 19.03% 20.60%
Number of daily rates quoted 11,386 11,640 12,325
UK median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £258 £225 £250
90th Percentile £625 £620 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +3.23%
Number of hourly rates quoted 895 831 868
UK median hourly rate £27.50 £24.98 £25.94
Median hourly rate % change year-on-year +10.09% -3.69% -5.68%
10th Percentile £12.64 £12.00 £12.00
90th Percentile £51.25 £50.00 £49.27
UK excluding London median hourly rate £27.50 £25.69 £27.00
% change year-on-year +7.05% -4.85% -4.21%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 22 January 2019.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 22 January 2019.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 520 £400 +3.90% 134
UK excluding London -52 301 £399 +6.40% 106
London +5 237 £425 +6.25% 34
South East +7 106 £440 +10.00% 29
North of England -37 69 £350 - 31
East of England +8 51 £275 -6.38% 15
North West -37 38 £338 -8.78% 20
Midlands -17 35 £375 +25.00% 18
Yorkshire -3 24 £350 +9.80% 9
West Midlands -29 19 £400 +28.00% 12
South West -33 19 £363 -14.71% 7
East Midlands +2 16 £263 -10.26% 6
Scotland -6 16 £375 +15.38% 4
North East 0 11 £381 +8.93% 2
Wales -11 5 £404 +72.21% 2

For the 6 months to 22 January 2019, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 555 (100.00%) ITIL
2 164 (29.55%) Service Management
3 149 (26.85%) Windows
4 117 (21.08%) Finance
5 115 (20.72%) Microsoft
6 97 (17.48%) Active Directory
7 89 (16.04%) Service Delivery
8 79 (14.23%) Office 365
9 76 (13.69%) Agile Software Development
10 75 (13.51%) Microsoft Office
11 71 (12.79%) Degree
12 68 (12.25%) Windows 10
13 66 (11.89%) Project Management
14 64 (11.53%) ITSM
15 63 (11.35%) Change Management
15 63 (11.35%) ServiceNow
16 59 (10.63%) Stakeholder Management
17 55 (9.91%) VMware
17 55 (9.91%) Configuration Management
18 54 (9.73%) Incident Management
18 54 (9.73%) Analytical Skills
19 53 (9.55%) Windows 7
19 53 (9.55%) PRINCE2
20 51 (9.19%) Problem-Solving
21 50 (9.01%) Windows Server
22 49 (8.83%) Microsoft Certification
23 48 (8.65%) SLA
23 48 (8.65%) Cisco
24 46 (8.29%) Security Cleared
24 46 (8.29%) VMware Infrastructure

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (5.59%) MS Exchange
2 26 (4.68%) SharePoint
3 16 (2.88%) Skype for Business
4 10 (1.80%) IIS
5 9 (1.62%) Exchange Server 2010
6 7 (1.26%) Exchange Server 2013
6 7 (1.26%) IBM Notes
7 5 (0.90%) Confluence
8 4 (0.72%) CMS
8 4 (0.72%) IBM Domino
9 3 (0.54%) Exchange Server 2003
9 3 (0.54%) Exchange Server 2007
9 3 (0.54%) SharePoint 2013
9 3 (0.54%) Tomcat
10 2 (0.36%) Apache
10 2 (0.36%) Blackberry Enterprise Server
10 2 (0.36%) Drupal
10 2 (0.36%) SharePoint 2010
11 1 (0.18%) JBoss
11 1 (0.18%) WebSphere
Applications
1 75 (13.51%) Microsoft Office
2 14 (2.52%) MS Visio
3 7 (1.26%) Microsoft Excel
3 7 (1.26%) Microsoft PowerPoint
4 3 (0.54%) Microsoft Project
5 2 (0.36%) AutoCAD
Business Applications
1 19 (3.42%) Remedy ITSM
2 3 (0.54%) SAP BPC
3 2 (0.36%) Oracle Retail
3 2 (0.36%) SAP GTS
4 1 (0.18%) Dynamics AX
4 1 (0.18%) Dynamics NAV
4 1 (0.18%) Infor M3
4 1 (0.18%) TrackWise
4 1 (0.18%) Unit4 Business World
Cloud Services
1 79 (14.23%) Office 365
2 36 (6.49%) Microsoft Azure
3 19 (3.42%) Amazon AWS
4 6 (1.08%) OneDrive
5 5 (0.90%) Amazon CloudWatch
5 5 (0.90%) IaaS
5 5 (0.90%) PaaS
5 5 (0.90%) Virtual Private Cloud
6 4 (0.72%) Azure Active Directory
6 4 (0.72%) Cloud Computing
6 4 (0.72%) SuccessFactors
7 2 (0.36%) Amazon EC2
7 2 (0.36%) Amazon Glacier
7 2 (0.36%) Amazon S3
7 2 (0.36%) Amazon SQS
7 2 (0.36%) AWS CloudFormation
7 2 (0.36%) AWS CloudTrail
7 2 (0.36%) Dynamics 365
7 2 (0.36%) SaaS
8 1 (0.18%) OpenShift
Communications & Networking
1 32 (5.77%) LAN
2 27 (4.86%) Firewall
3 26 (4.68%) TCP/IP
4 25 (4.50%) WAN
5 22 (3.96%) DNS
6 19 (3.42%) VPN
7 18 (3.24%) DHCP
8 15 (2.70%) VoIP
9 14 (2.52%) Skype
10 10 (1.80%) Unified Communications
10 10 (1.80%) Wireless
11 9 (1.62%) IP Telephony
12 8 (1.44%) SAN
13 7 (1.26%) Internet
13 7 (1.26%) iSCSI
13 7 (1.26%) Network Security
14 5 (0.90%) DMZ
14 5 (0.90%) WLAN
15 4 (0.72%) Cisco ASA
15 4 (0.72%) HTTP
Database & Business Intelligence
1 22 (3.96%) SQL Server
2 9 (1.62%) Oracle Database
2 9 (1.62%) Oracle Database 11g
2 9 (1.62%) Oracle Database 12c
2 9 (1.62%) Oracle Exadata
3 7 (1.26%) Data Warehouse
3 7 (1.26%) SQL Server 2012
4 5 (0.90%) Big Data
4 5 (0.90%) SQL Server Analysis Services
4 5 (0.90%) SQL Server Integration Services
4 5 (0.90%) SQL Server Reporting Services
5 4 (0.72%) Cosmos DB
5 4 (0.72%) Oracle Discoverer
5 4 (0.72%) SQL Server 2008
6 3 (0.54%) Crystal Reports
6 3 (0.54%) Data Lake
6 3 (0.54%) Data Mart
6 3 (0.54%) MySQL
6 3 (0.54%) PostgreSQL
6 3 (0.54%) Power BI
Development Applications
1 28 (5.05%) JIRA
2 5 (0.90%) Bitbucket
2 5 (0.90%) Hudson
2 5 (0.90%) Jenkins
3 3 (0.54%) AdminStudio
3 3 (0.54%) InstallShield
3 3 (0.54%) Subversion
4 2 (0.36%) Git (software)
4 2 (0.36%) MSI
4 2 (0.36%) Team Foundation Server
4 2 (0.36%) Visual Studio
5 1 (0.18%) Atlassian Bamboo
5 1 (0.18%) Maven
5 1 (0.18%) TestRail
5 1 (0.18%) Toad
5 1 (0.18%) Visual Studio Team System
5 1 (0.18%) WiX
General
1 117 (21.08%) Finance
2 44 (7.93%) Telecoms
3 36 (6.49%) Banking
4 20 (3.60%) Legal
5 14 (2.52%) Automotive
6 13 (2.34%) Front Office
6 13 (2.34%) Law
7 12 (2.16%) Retail
8 7 (1.26%) Investment Banking
9 6 (1.08%) Marketing
10 5 (0.90%) Manufacturing
11 3 (0.54%) Back Office
11 3 (0.54%) Pharmaceutical
11 3 (0.54%) Private Banking
11 3 (0.54%) Publishing
11 3 (0.54%) Retail Banking
12 2 (0.36%) Electronics
12 2 (0.36%) Financial Institution
13 1 (0.18%) Advertising
13 1 (0.18%) Military
Job Titles
1 136 (24.50%) Analyst
2 94 (16.94%) Service Manager
3 47 (8.47%) Service Analyst
3 47 (8.47%) Support Analyst
4 35 (6.31%) Service Desk Analyst
5 34 (6.13%) Transition Manager
6 33 (5.95%) Architect
6 33 (5.95%) ITIL Manager
7 31 (5.59%) Service Transition Manager
8 30 (5.41%) Delivery Manager
8 30 (5.41%) Services Delivery Manager
9 27 (4.86%) IT Manager
10 25 (4.50%) IT Support
10 25 (4.50%) Support Engineer
11 24 (4.32%) IT Analyst
12 23 (4.14%) Junior
13 21 (3.78%) Project Manager
14 20 (3.60%) Administrator
14 20 (3.60%) Change Analyst
15 19 (3.42%) Service Desk Support
Libraries, Frameworks & Software Standards
1 21 (3.78%) Web Services
2 14 (2.52%) REST
3 13 (2.34%) XML
4 12 (2.16%) HTML
5 9 (1.62%) CSS
6 8 (1.44%) Ajax
6 8 (1.44%) XHTML
7 4 (0.72%) .NET
7 4 (0.72%) Oracle Fusion
7 4 (0.72%) Software Packaging
8 3 (0.54%) MDX
8 3 (0.54%) Middleware
8 3 (0.54%) SAML
8 3 (0.54%) SOAP
8 3 (0.54%) WSDL
9 2 (0.36%) LAMP
9 2 (0.36%) LDAP
9 2 (0.36%) Silverlight
9 2 (0.36%) WPF
9 2 (0.36%) XMPP
Miscellaneous
1 54 (9.73%) Analytical Skills
2 40 (7.21%) Self-Motivation
3 32 (5.77%) Data Centre
4 23 (4.14%) CMDB
5 19 (3.42%) Management Information System
6 8 (1.44%) User Experience
7 6 (1.08%) Blackberry
7 6 (1.08%) iPhone
7 6 (1.08%) Virtual Team
8 5 (0.90%) Driving Licence
8 5 (0.90%) Mobile App
8 5 (0.90%) NHS
8 5 (0.90%) PKI
8 5 (0.90%) Replication
8 5 (0.90%) Wiki
9 4 (0.72%) Clustering
9 4 (0.72%) Data Structures
9 4 (0.72%) Mainframe
10 3 (0.54%) PMI
10 3 (0.54%) Smartphone
Operating Systems
1 149 (26.85%) Windows
2 68 (12.25%) Windows 10
3 53 (9.55%) Windows 7
4 50 (9.01%) Windows Server
5 42 (7.57%) Windows Server 2008
6 29 (5.23%) Linux
7 20 (3.60%) Windows Server 2012
8 15 (2.70%) Unix
9 11 (1.98%) Red Hat Enterprise Linux
10 10 (1.80%) SUSE
11 9 (1.62%) Windows 8
12 6 (1.08%) Android
12 6 (1.08%) Mac OS
13 3 (0.54%) Apple iOS
13 3 (0.54%) Solaris
13 3 (0.54%) Windows Server 2003
14 2 (0.36%) Data ONTAP
15 1 (0.18%) SUSE Linux Enterprise Server
15 1 (0.18%) Windows XP
Processes & Methodologies
1 555 (100.00%) ITIL
2 164 (29.55%) Service Management
3 89 (16.04%) Service Delivery
4 76 (13.69%) Agile Software Development
5 66 (11.89%) Project Management
6 64 (11.53%) ITSM
7 63 (11.35%) Change Management
8 59 (10.63%) Stakeholder Management
9 55 (9.91%) Configuration Management
10 54 (9.73%) Incident Management
11 53 (9.55%) PRINCE2
12 51 (9.19%) Problem-Solving
13 42 (7.57%) Disaster Recovery
14 37 (6.67%) Migration
15 33 (5.95%) Problem Management
16 32 (5.77%) Asset Management
17 27 (4.86%) Infrastructure Engineering
17 27 (4.86%) Service Design
18 25 (4.50%) Root Cause Analysis
19 24 (4.32%) DevOps
Programming Languages
1 33 (5.95%) PowerShell
1 33 (5.95%) SQL
2 19 (3.42%) Java
3 11 (1.98%) Bash Shell
4 10 (1.80%) C
4 10 (1.80%) JavaScript
5 9 (1.62%) Perl
5 9 (1.62%) Python
6 8 (1.44%) C#
7 5 (0.90%) C++
7 5 (0.90%) VB
8 4 (0.72%) VBScript
9 3 (0.54%) T-SQL
10 1 (0.18%) ABAP
10 1 (0.18%) AWK
10 1 (0.18%) sed
10 1 (0.18%) Shell Script
Qualifications
1 71 (12.79%) Degree
2 49 (8.83%) Microsoft Certification
3 46 (8.29%) Security Cleared
4 44 (7.93%) Cisco Certification
5 37 (6.67%) MCSE
6 36 (6.49%) CCNA
6 36 (6.49%) SC Cleared
7 21 (3.78%) MCP
8 15 (2.70%) MCITP
9 12 (2.16%) Computer Science Degree
9 12 (2.16%) MCSA
10 9 (1.62%) CCNP
10 9 (1.62%) VMware Certified Professional (VCP)
11 8 (1.44%) ISEB
11 8 (1.44%) PRINCE2 Certification
12 6 (1.08%) CCIE
12 6 (1.08%) PMI Certification
12 6 (1.08%) TOGAF Certification
13 5 (0.90%) AWS Certification
13 5 (0.90%) HND
Quality Assurance & Compliance
1 48 (8.65%) SLA
2 12 (2.16%) Data Quality
3 10 (1.80%) GDPR
4 7 (1.26%) QA
5 6 (1.08%) ISO/IEC 27001
6 4 (0.72%) ISO/IEC 20000
7 3 (0.54%) COBIT
7 3 (0.54%) Disclosure Scotland
8 2 (0.36%) Cyber Essentials
8 2 (0.36%) GxP
8 2 (0.36%) PMO
8 2 (0.36%) Sarbanes-Oxley
9 1 (0.18%) 21 CFR Part 11
9 1 (0.18%) Cyber Essentials PLUS
9 1 (0.18%) GAMP
9 1 (0.18%) GMP
9 1 (0.18%) HL7
9 1 (0.18%) PMBOK
System Software
1 97 (17.48%) Active Directory
2 46 (8.29%) VMware Infrastructure
3 20 (3.60%) Hyper-V
4 17 (3.06%) VMware ESXi
5 10 (1.80%) XenApp
6 9 (1.62%) Oracle RAC
7 6 (1.08%) vSphere
8 5 (0.90%) BitLocker
8 5 (0.90%) Microsoft App-V
9 4 (0.72%) Docker
9 4 (0.72%) NFS
9 4 (0.72%) ProxySG
9 4 (0.72%) Virtual Desktop
9 4 (0.72%) XenDesktop
10 3 (0.54%) Virtual Servers
11 2 (0.36%) Terminal Services
11 2 (0.36%) Virtual Machines
11 2 (0.36%) VMware Workstation
12 1 (0.18%) Microsoft Virtual Server
12 1 (0.18%) Xen
Systems Management
1 39 (7.03%) SCCM
2 9 (1.62%) AirWatch
2 9 (1.62%) SCOM
3 6 (1.08%) Puppet
3 6 (1.08%) vCenter Server
4 5 (0.90%) Ansible
4 5 (0.90%) Microsoft Intune
4 5 (0.90%) Single Sign-On
4 5 (0.90%) Terraform
4 5 (0.90%) WSUS
5 4 (0.72%) NetBackup
5 4 (0.72%) Opscode Chef
6 3 (0.54%) HP ALM
6 3 (0.54%) Microsoft Clustering
6 3 (0.54%) Microsoft Data Protection Manager
6 3 (0.54%) Norton AntiVirus
6 3 (0.54%) SCOrch
6 3 (0.54%) SCVMM
6 3 (0.54%) ThinApp
6 3 (0.54%) vMotion
Vendors
1 115 (20.72%) Microsoft
2 63 (11.35%) ServiceNow
3 55 (9.91%) VMware
4 48 (8.65%) Cisco
5 39 (7.03%) Citrix
6 26 (4.68%) Remedy
7 23 (4.14%) Oracle
8 22 (3.96%) SAP
9 19 (3.42%) HP
10 15 (2.70%) BMC
11 12 (2.16%) Bloomberg
11 12 (2.16%) CA
11 12 (2.16%) Reuters
11 12 (2.16%) SolarWinds
12 11 (1.98%) Red Hat
13 10 (1.80%) NetApp
14 9 (1.62%) Ivanti
15 8 (1.44%) Apple
15 8 (1.44%) Symantec
16 7 (1.26%) McAfee