Period
to 20 June 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 20 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
20 Jun 2018
Same period 2017 Same period 2016
Rank 393 390 297
Rank change year-on-year -3 -93 +1
Contract jobs citing ITIL Certification 593 549 913
As % of all contract IT jobs advertised in the UK 0.59% 0.60% 0.86%
As % of the Qualifications category 3.14% 2.99% 3.99%
Number of daily rates quoted 379 356 571
UK median daily rate £420 £400 £375
Median daily rate % change year-on-year +5.00% +6.67% -
10th Percentile £156 £163 £220
90th Percentile £556 £550 £575
UK excluding London median daily rate £400 £400 £354
% change year-on-year - +12.99% +1.14%
Number of hourly rates quoted 35 14 48
UK median hourly rate £16.00 £14.25 £18.00
Median hourly rate % change year-on-year +12.28% -20.83% -10.00%
10th Percentile £12.20 £11.61 £10.40
90th Percentile £38.75 £26.08 £40.90
UK excluding London median hourly rate £15.25 £13.50 £18.00
% change year-on-year +12.96% -25.00% -10.00%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 18,902 18,385 22,906
As % of all contract IT jobs advertised in the UK 18.93% 20.20% 21.50%
Number of daily rates quoted 11,314 11,354 14,290
UK median daily rate £450 £425 £408
Median daily rate % change year-on-year +5.88% +4.29% +1.88%
10th Percentile £238 £250 £250
90th Percentile £625 £594 £600
UK excluding London median daily rate £413 £400 £382
% change year-on-year +3.13% +4.64% +1.93%
Number of hourly rates quoted 852 935 846
UK median hourly rate £24.69 £30.00 £32.50
Median hourly rate % change year-on-year -17.72% -7.69% +44.44%
10th Percentile £12.50 £12.00 £12.25
90th Percentile £50.23 £52.50 £52.88
UK excluding London median hourly rate £25.00 £31.00 £35.00
% change year-on-year -19.35% -11.43% +55.56%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 20 June 2018.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 20 June 2018.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 20 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 558 £425 +6.25% 105
UK excluding London -13 310 £400 - 79
London -18 274 £438 +8.02% 29
North of England -5 85 £413 +6.45% 29
Midlands +14 78 £319 +2.00% 18
South East -55 78 £448 +5.41% 19
North West +16 63 £410 +5.81% 18
West Midlands +5 51 £287 -30.46% 8
East of England +20 33 £350 -10.26% 5
East Midlands -2 27 £340 +18.26% 10
Yorkshire -29 17 £513 +28.13% 10
Scotland -35 16 £250 -28.57% 3
South West +7 15 £375 -16.67% 5
Wales -2 7 £357 -12.05%
North East - 5 £318 - 1
Northern Ireland +12 1 £250 -35.90%

For the 6 months to 20 June 2018, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 593 (100.00%) ITIL
2 198 (33.39%) Service Management
3 171 (28.84%) Windows
4 145 (24.45%) Microsoft
5 120 (20.24%) Finance
6 111 (18.72%) Active Directory
7 99 (16.69%) ServiceNow
8 86 (14.50%) Agile Software Development
9 85 (14.33%) Service Delivery
9 85 (14.33%) Project Management
10 82 (13.83%) ITSM
10 82 (13.83%) Microsoft Office
11 81 (13.66%) Cisco
12 73 (12.31%) PRINCE2
12 73 (12.31%) Stakeholder Management
13 63 (10.62%) Change Management
14 61 (10.29%) Cisco Certification
14 61 (10.29%) VMware
15 59 (9.95%) Incident Management
15 59 (9.95%) SLA
16 56 (9.44%) Security Cleared
17 55 (9.27%) Analytical Skills
17 55 (9.27%) Problem-Solving
18 54 (9.11%) Banking
19 52 (8.77%) Windows Server
20 49 (8.26%) Degree
20 49 (8.26%) CCNA
21 48 (8.09%) Windows 7
22 45 (7.59%) VMware Infrastructure
23 43 (7.25%) SC Cleared

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (6.24%) MS Exchange
2 19 (3.20%) IIS
3 18 (3.04%) Skype for Business
4 15 (2.53%) Exchange Server 2010
5 14 (2.36%) SharePoint
6 9 (1.52%) Exchange Server 2013
7 5 (0.84%) Tomcat
8 4 (0.67%) CMS
9 3 (0.51%) Apache
9 3 (0.51%) Blackberry Enterprise Server
10 2 (0.34%) Drupal
10 2 (0.34%) Oracle Application Server
10 2 (0.34%) SharePoint 2010
10 2 (0.34%) WebSphere
11 1 (0.17%) ArcGIS
11 1 (0.17%) Elasticsearch
11 1 (0.17%) Exchange Server 2003
11 1 (0.17%) IBM Notes
11 1 (0.17%) OpenStack
11 1 (0.17%) Oracle Workflow
Applications
1 82 (13.83%) Microsoft Office
2 13 (2.19%) Microsoft Excel
3 8 (1.35%) Microsoft PowerPoint
3 8 (1.35%) MS Visio
4 5 (0.84%) Microsoft Project
5 2 (0.34%) Spreadsheet
Business Applications
1 6 (1.01%) Remedy ITSM
2 2 (0.34%) Dynamics CRM
2 2 (0.34%) Oracle Applications
2 2 (0.34%) Payment Gateway
3 1 (0.17%) assyst
3 1 (0.17%) Maximo
3 1 (0.17%) Oracle EBS
3 1 (0.17%) Oracle Payables
3 1 (0.17%) Oracle Retail
3 1 (0.17%) SAP CO
3 1 (0.17%) SAP FI
3 1 (0.17%) SAP FI/CO
3 1 (0.17%) Unit4 Business World
Cloud Services
1 42 (7.08%) Office 365
2 26 (4.38%) Microsoft Azure
3 17 (2.87%) Amazon AWS
4 8 (1.35%) SaaS
5 7 (1.18%) AWS CloudFormation
6 3 (0.51%) Cloud Computing
7 2 (0.34%) Dynamics 365
7 2 (0.34%) PaaS
8 1 (0.17%) Azure Active Directory
8 1 (0.17%) IaaS
8 1 (0.17%) OneDrive
8 1 (0.17%) OpenShift
8 1 (0.17%) Sauce Labs
8 1 (0.17%) SuccessFactors
Communications & Networking
1 39 (6.58%) LAN
2 35 (5.90%) Firewall
3 30 (5.06%) WAN
4 27 (4.55%) VPN
5 24 (4.05%) VoIP
6 21 (3.54%) DNS
7 18 (3.04%) SAN
8 16 (2.70%) DHCP
9 15 (2.53%) Internet
10 14 (2.36%) Skype
10 14 (2.36%) TCP/IP
11 13 (2.19%) Wi-Fi
12 12 (2.02%) Network Security
13 10 (1.69%) MPLS
14 9 (1.52%) BGP
14 9 (1.52%) OSPF
15 8 (1.35%) IP Telephony
16 6 (1.01%) Cisco ASA
16 6 (1.01%) Cisco Nexus
16 6 (1.01%) SMS
Database & Business Intelligence
1 20 (3.37%) SQL Server
2 7 (1.18%) Relational Database
3 6 (1.01%) SQL Server 2012
4 5 (0.84%) SQL Server 2008
5 4 (0.67%) Data Warehouse
5 4 (0.67%) MySQL
6 3 (0.51%) Data Mining
6 3 (0.51%) DB2
6 3 (0.51%) Oracle Database
6 3 (0.51%) Oracle Database 11g
6 3 (0.51%) SQL Server 2005
7 2 (0.34%) Oracle Database 10g
7 2 (0.34%) Oracle Reports
7 2 (0.34%) Pentaho
7 2 (0.34%) PostgreSQL
7 2 (0.34%) SQL Server 2000
8 1 (0.17%) GIS
8 1 (0.17%) MongoDB
8 1 (0.17%) MS Access
8 1 (0.17%) SQLPlus
Development Applications
1 31 (5.23%) JIRA
2 4 (0.67%) TestRail
3 2 (0.34%) Git (software)
3 2 (0.34%) RStudio
3 2 (0.34%) Toad
4 1 (0.17%) Bitbucket
4 1 (0.17%) Cucumber
4 1 (0.17%) GoCD
4 1 (0.17%) Jenkins
4 1 (0.17%) LoadRunner
4 1 (0.17%) PVCS
4 1 (0.17%) Selenium
4 1 (0.17%) Serena SBM
4 1 (0.17%) Subversion
4 1 (0.17%) Visual Studio
4 1 (0.17%) Visual Studio Team System
General
1 120 (20.24%) Finance
2 54 (9.11%) Banking
3 28 (4.72%) Telecoms
4 18 (3.04%) Investment Banking
5 15 (2.53%) Legal
5 15 (2.53%) Pharmaceutical
6 11 (1.85%) Publishing
6 11 (1.85%) Retail
7 9 (1.52%) Law
8 7 (1.18%) Financial Institution
9 6 (1.01%) Retail Banking
10 5 (0.84%) Advertising
10 5 (0.84%) Marketing
11 3 (0.51%) Automotive
11 3 (0.51%) French Language
11 3 (0.51%) Games
12 1 (0.17%) Billing
12 1 (0.17%) Front Office
12 1 (0.17%) General Ledger
12 1 (0.17%) Manufacturing
Job Titles
1 128 (21.59%) Analyst
2 92 (15.51%) Service Manager
3 59 (9.95%) Service Analyst
4 47 (7.93%) Service Desk Analyst
5 39 (6.58%) Project Manager
6 38 (6.41%) IT Manager
6 38 (6.41%) Support Analyst
7 36 (6.07%) ITIL Manager
8 27 (4.55%) Architect
8 27 (4.55%) Business Analyst
8 27 (4.55%) Service Transition Manager
8 27 (4.55%) Transition Manager
9 26 (4.38%) Support Engineer
10 25 (4.22%) IT Analyst
11 23 (3.88%) Incident Manager
11 23 (3.88%) ITIL Service Manager
12 22 (3.71%) 2nd Line Support
12 22 (3.71%) Developer
13 19 (3.20%) Service Desk Support
13 19 (3.20%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 26 (4.38%) Web Services
2 24 (4.05%) HTML
3 21 (3.54%) CSS
4 14 (2.36%) XML
5 11 (1.85%) Ajax
5 11 (1.85%) REST
5 11 (1.85%) XHTML
6 10 (1.69%) AngularJS
6 10 (1.69%) Middleware
6 10 (1.69%) Twitter Bootstrap
7 6 (1.01%) .NET
7 6 (1.01%) ISPF
8 5 (0.84%) LAMP
8 5 (0.84%) SOAP
9 4 (0.67%) SAML
10 3 (0.51%) HTML5
10 3 (0.51%) Node.js
10 3 (0.51%) Oracle Fusion
10 3 (0.51%) Velocity
11 2 (0.34%) LDAP
Miscellaneous
1 55 (9.27%) Analytical Skills
2 32 (5.40%) Management Information System
3 28 (4.72%) Data Centre
4 24 (4.05%) CMDB
5 19 (3.20%) Self-Motivation
6 15 (2.53%) Computer Science
7 13 (2.19%) PMI
8 11 (1.85%) Driving Licence
9 9 (1.52%) Mainframe
10 8 (1.35%) Blackberry
10 8 (1.35%) Enterprise Software
10 8 (1.35%) Greenfield Project
11 7 (1.18%) User Experience
12 6 (1.01%) EMC VNX
12 6 (1.01%) iPhone
12 6 (1.01%) NHS
13 4 (0.67%) Clustering
13 4 (0.67%) Mobile App
14 3 (0.51%) Fat Client
14 3 (0.51%) Public Cloud
Operating Systems
1 171 (28.84%) Windows
2 52 (8.77%) Windows Server
3 48 (8.09%) Windows 7
4 39 (6.58%) Windows 10
5 37 (6.24%) Linux
6 35 (5.90%) Windows Server 2008
7 27 (4.55%) Windows Server 2012
8 25 (4.22%) Unix
9 10 (1.69%) AIX
10 8 (1.35%) Android
11 7 (1.18%) Mac OS
11 7 (1.18%) Windows Server 2003
11 7 (1.18%) Windows XP
12 5 (0.84%) Windows 8
13 4 (0.67%) SUSE
14 3 (0.51%) Mac OS X
14 3 (0.51%) Windows Vista
15 2 (0.34%) Apple iOS
15 2 (0.34%) Solaris
16 1 (0.17%) Red Hat Enterprise Linux
Processes & Methodologies
1 593 (100.00%) ITIL
2 198 (33.39%) Service Management
3 86 (14.50%) Agile Software Development
4 85 (14.33%) Project Management
4 85 (14.33%) Service Delivery
5 82 (13.83%) ITSM
6 73 (12.31%) PRINCE2
6 73 (12.31%) Stakeholder Management
7 63 (10.62%) Change Management
8 59 (9.95%) Incident Management
9 55 (9.27%) Problem-Solving
10 43 (7.25%) Service Design
11 42 (7.08%) Configuration Management
12 37 (6.24%) Asset Management
13 31 (5.23%) Root Cause Analysis
14 28 (4.72%) Disaster Recovery
15 27 (4.55%) Release Management
16 25 (4.22%) Business Continuity
17 24 (4.05%) Continuous Improvement
17 24 (4.05%) ITIL V3
Programming Languages
1 38 (6.41%) SQL
2 34 (5.73%) PowerShell
3 14 (2.36%) JavaScript
4 13 (2.19%) C
5 8 (1.35%) Java
5 8 (1.35%) Shell Script
6 6 (1.01%) JCL
7 5 (0.84%) C++
7 5 (0.84%) PL/SQL
7 5 (0.84%) Python
8 4 (0.67%) Ruby
9 3 (0.51%) Bash Shell
9 3 (0.51%) C#
9 3 (0.51%) Perl
10 2 (0.34%) VBScript
11 1 (0.17%) AWK
11 1 (0.17%) PHP
11 1 (0.17%) R
11 1 (0.17%) sed
Qualifications
1 61 (10.29%) Cisco Certification
2 56 (9.44%) Security Cleared
3 49 (8.26%) CCNA
3 49 (8.26%) Degree
4 43 (7.25%) Microsoft Certification
4 43 (7.25%) SC Cleared
5 34 (5.73%) MCSE
6 29 (4.89%) CCNP
7 27 (4.55%) MCP
8 20 (3.37%) PMI Certification
9 17 (2.87%) PRINCE2 Practitioner
10 13 (2.19%) Computer Science Degree
10 13 (2.19%) ISEB
11 12 (2.02%) CBAP
12 11 (1.85%) VMware Certified Professional (VCP)
13 10 (1.69%) MCSA
14 9 (1.52%) PRINCE2 Certification
15 7 (1.18%) DV Cleared
15 7 (1.18%) ISTQB
15 7 (1.18%) PMP
Quality Assurance & Compliance
1 59 (9.95%) SLA
2 10 (1.69%) Data Quality
3 6 (1.01%) GDPR
4 5 (0.84%) ISO/IEC 27001
4 5 (0.84%) PMO
4 5 (0.84%) Sarbanes-Oxley
5 4 (0.67%) PCI DSS
5 4 (0.67%) QA
6 3 (0.51%) PSD2
7 2 (0.34%) ISO/IEC 20000
8 1 (0.17%) COBIT
8 1 (0.17%) Disclosure Scotland
8 1 (0.17%) ISO 22301
System Software
1 111 (18.72%) Active Directory
2 45 (7.59%) VMware Infrastructure
3 16 (2.70%) VMware ESXi
4 15 (2.53%) XenApp
5 10 (1.69%) Hyper-V
6 5 (0.84%) Time Sharing Option
7 4 (0.67%) VMware Workstation
8 3 (0.51%) Oracle RAC
8 3 (0.51%) XenDesktop
9 2 (0.34%) BitLocker
9 2 (0.34%) Docker
9 2 (0.34%) ProxySG
9 2 (0.34%) Terminal Server
9 2 (0.34%) Virtual Desktop
9 2 (0.34%) vSphere
10 1 (0.17%) Job Entry Subsystem
10 1 (0.17%) KVM
10 1 (0.17%) NFS
10 1 (0.17%) Terminal Services
10 1 (0.17%) Virtual Machines
Systems Management
1 31 (5.23%) SCCM
2 15 (2.53%) AirWatch
3 10 (1.69%) NetBackup
4 9 (1.52%) SCOM
4 9 (1.52%) Single Sign-On
5 8 (1.35%) Opscode Chef
6 5 (0.84%) HP Quality Center
6 5 (0.84%) Systems Management Server (SMS)
6 5 (0.84%) Tivoli
7 4 (0.67%) Forefront Identity Manager
7 4 (0.67%) HP ALM
7 4 (0.67%) Nessus
8 3 (0.51%) Microsoft Intune
8 3 (0.51%) Oracle Enterprise Manager
8 3 (0.51%) Tivoli Storage Manager
9 2 (0.34%) Nagios
9 2 (0.34%) Netcool
9 2 (0.34%) OpenView Configuration Management
9 2 (0.34%) vCenter Server
9 2 (0.34%) WSUS
Vendors
1 145 (24.45%) Microsoft
2 99 (16.69%) ServiceNow
3 81 (13.66%) Cisco
4 61 (10.29%) VMware
5 39 (6.58%) Citrix
6 28 (4.72%) Snow
7 24 (4.05%) HP
8 21 (3.54%) IBM
9 19 (3.20%) CheckPoint
9 19 (3.20%) Oracle
9 19 (3.20%) Remedy
10 13 (2.19%) F5
10 13 (2.19%) Ivanti
11 12 (2.02%) SAP
12 10 (1.69%) Apple
12 10 (1.69%) Veeam
13 9 (1.52%) EMC
13 9 (1.52%) NetApp
14 8 (1.35%) Dell
14 8 (1.35%) Juniper