Period
to 24 June 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 24 June 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
24 Jun 2019
Same period 2018 Same period 2017
Rank 394 404 388
Rank change year-on-year +10 -16 -92
Contract jobs citing ITIL Certification 548 594 555
As % of all contract IT jobs advertised in the UK 0.60% 0.59% 0.61%
As % of the Qualifications category 3.19% 3.13% 3.01%
Number of daily rates quoted 355 378 362
UK median daily rate £400 £424 £400
Median daily rate % change year-on-year -5.66% +6.00% +6.67%
10th Percentile £143 £162 £170
90th Percentile £583 £556 £550
UK excluding London median daily rate £386 £400 £400
% change year-on-year -3.44% - +10.34%
Number of hourly rates quoted 11 34 14
UK median hourly rate £16.50 £15.75 £14.25
Median hourly rate % change year-on-year +4.76% +10.53% -20.83%
10th Percentile £14.00 £12.20 £11.61
90th Percentile £20.70 £39.13 £26.08
UK excluding London median hourly rate £16.00 £15.00 £13.50
% change year-on-year +6.67% +11.11% -25.00%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 17,156 18,978 18,468
As % of all contract IT jobs advertised in the UK 18.88% 18.93% 20.16%
Number of daily rates quoted 10,354 11,349 11,402
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +3.66%
10th Percentile £266 £238 £250
90th Percentile £650 £625 £594
UK excluding London median daily rate £450 £413 £400
% change year-on-year +9.09% +3.13% +4.58%
Number of hourly rates quoted 804 859 937
UK median hourly rate £35.00 £24.56 £30.00
Median hourly rate % change year-on-year +42.51% -18.13% -3.23%
10th Percentile £12.90 £12.58 £12.00
90th Percentile £53.75 £50.00 £52.50
UK excluding London median hourly rate £35.00 £25.00 £31.00
% change year-on-year +40.00% -19.35% -11.43%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 24 June 2019.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 24 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 501 £418 -1.59% 15
UK excluding London +50 350 £386 -3.44% 11
London -35 190 £450 +2.86% 4
South East +92 146 £425 -5.35% 7
North of England +3 70 £300 -27.27% 3
Midlands -9 44 £350 +9.80%
North West -12 38 £250 -39.02%
Scotland +39 34 £375 +50.00%
East of England +1 30 £425 +21.43%
Yorkshire +26 27 £365 -28.78% 3
West Midlands -14 26 £390 +24.93%
South West -16 19 £450 +20.00% 1
East Midlands +11 18 £175 -45.31%
North East +16 9 £180 -43.31%
Wales +9 7 £360 +0.76%
Northern Ireland +12 1 £150 -40.00%

For the 6 months to 24 June 2019, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 548 (100.00%) ITIL
2 145 (26.46%) Windows
3 124 (22.63%) Service Management
4 123 (22.45%) Finance
5 108 (19.71%) Active Directory
6 106 (19.34%) Microsoft
7 97 (17.70%) Service Delivery
8 87 (15.88%) Office 365
9 83 (15.15%) ITSM
10 80 (14.60%) ServiceNow
11 76 (13.87%) Agile Software Development
12 75 (13.69%) Microsoft Office
13 59 (10.77%) Degree
14 58 (10.58%) VMware
15 56 (10.22%) PRINCE2
16 55 (10.04%) Stakeholder Management
17 54 (9.85%) Change Management
17 54 (9.85%) Analytical Skills
18 53 (9.67%) Windows 7
18 53 (9.67%) Project Management
19 51 (9.31%) Problem-Solving
20 50 (9.12%) Windows 10
21 49 (8.94%) Windows Server
22 47 (8.58%) SLA
23 46 (8.39%) Telecoms
24 45 (8.21%) Linux
25 41 (7.48%) Microsoft Azure
25 41 (7.48%) SCCM
26 39 (7.12%) VMware Infrastructure
26 39 (7.12%) Self-Motivation

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (6.20%) SharePoint
2 17 (3.10%) MS Exchange
3 15 (2.74%) Skype for Business
4 12 (2.19%) Tomcat
5 11 (2.01%) Apache
6 10 (1.82%) IIS
7 8 (1.46%) Exchange Server 2013
8 7 (1.28%) nginx
8 7 (1.28%) Oracle HTTP Server
9 6 (1.09%) WebSphere
10 5 (0.91%) JBoss
11 4 (0.73%) Confluence
11 4 (0.73%) WebLogic
12 3 (0.55%) SharePoint 2013
13 2 (0.36%) Exchange Server 2010
13 2 (0.36%) IBM Domino
13 2 (0.36%) IBM Notes
13 2 (0.36%) SAP Portal
13 2 (0.36%) SharePoint 2010
13 2 (0.36%) WebSphere Application Server
Applications
1 75 (13.69%) Microsoft Office
2 13 (2.37%) MS Visio
3 9 (1.64%) Microsoft Excel
4 8 (1.46%) Microsoft PowerPoint
5 3 (0.55%) Microsoft Project
6 2 (0.36%) Spreadsheet
Business Applications
1 17 (3.10%) Remedy ITSM
2 2 (0.36%) Dynamics CRM
2 2 (0.36%) SAP BPC
3 1 (0.18%) assyst
3 1 (0.18%) ION MarketView
3 1 (0.18%) SAP CO
3 1 (0.18%) SAP ERP
3 1 (0.18%) SAP FI
3 1 (0.18%) SAP FI/CO
Cloud Services
1 87 (15.88%) Office 365
2 41 (7.48%) Microsoft Azure
3 17 (3.10%) Amazon AWS
4 12 (2.19%) PaaS
5 10 (1.82%) IaaS
5 10 (1.82%) OneDrive
6 4 (0.73%) Azure Active Directory
6 4 (0.73%) SaaS
7 3 (0.55%) Cloud Computing
7 3 (0.55%) Power Platform
8 2 (0.36%) Google Cloud Platform
8 2 (0.36%) SuccessFactors
9 1 (0.18%) GitHub
9 1 (0.18%) OpenShift
9 1 (0.18%) SurveyMonkey
Communications & Networking
1 22 (4.01%) DNS
1 22 (4.01%) TCP/IP
2 21 (3.83%) Firewall
3 20 (3.65%) Skype
4 15 (2.74%) DHCP
5 14 (2.55%) LAN
5 14 (2.55%) SAN
6 13 (2.37%) WAN
7 12 (2.19%) Radio Access Network
7 12 (2.19%) SSL
7 12 (2.19%) VPN
8 11 (2.01%) HTTP
9 9 (1.64%) iSCSI
10 8 (1.46%) 4G
10 8 (1.46%) Cisco Nexus
10 8 (1.46%) Fibre Channel
10 8 (1.46%) Internet
10 8 (1.46%) IP Telephony
11 7 (1.28%) HTTPS
11 7 (1.28%) Unified Communications
Database & Business Intelligence
1 13 (2.37%) Big Data
2 10 (1.82%) MySQL
2 10 (1.82%) SQL Server
3 7 (1.28%) Oracle Database
3 7 (1.28%) Oracle Database 12c
3 7 (1.28%) Pentaho
3 7 (1.28%) Relational Database
4 5 (0.91%) SQL Server Integration Services
5 4 (0.73%) SQL Server Analysis Services
6 3 (0.55%) Data Warehouse
6 3 (0.55%) GIS
6 3 (0.55%) Power BI
6 3 (0.55%) SQL Server 2017
6 3 (0.55%) SQL Server Reporting Services
7 2 (0.36%) Hadoop
7 2 (0.36%) SQL Server 2008
7 2 (0.36%) SQL Server 2012
7 2 (0.36%) SQL Server 2016
8 1 (0.18%) Azure SQL Database
8 1 (0.18%) SQL Server 2014
Development Applications
1 20 (3.65%) JIRA
2 11 (2.01%) Jenkins
3 10 (1.82%) Git (software)
4 6 (1.09%) MSI
4 6 (1.09%) WiX
5 4 (0.73%) Subversion
6 3 (0.55%) AdminStudio
6 3 (0.55%) Bitbucket
6 3 (0.55%) Hudson
6 3 (0.55%) InstallShield
7 2 (0.36%) Mercurial
7 2 (0.36%) Selenium
7 2 (0.36%) Visual Studio
8 1 (0.18%) Atlassian Bamboo
8 1 (0.18%) Cucumber
8 1 (0.18%) GitLab
8 1 (0.18%) Maven
8 1 (0.18%) Team Foundation Server
8 1 (0.18%) Toad
8 1 (0.18%) Visual Studio Team System
General
1 123 (22.45%) Finance
2 46 (8.39%) Telecoms
3 34 (6.20%) Banking
4 21 (3.83%) Legal
5 17 (3.10%) Law
6 15 (2.74%) Retail
7 13 (2.37%) Front Office
8 10 (1.82%) Investment Banking
9 8 (1.46%) Billing
10 7 (1.28%) Automotive
11 6 (1.09%) Manufacturing
12 4 (0.73%) Pharmaceutical
13 3 (0.55%) Back Office
13 3 (0.55%) Financial Institution
13 3 (0.55%) Retail Banking
14 1 (0.18%) Dutch Language
14 1 (0.18%) French Language
14 1 (0.18%) Marketing
14 1 (0.18%) Military
14 1 (0.18%) Private Banking
Job Titles
1 102 (18.61%) Analyst
2 65 (11.86%) Service Manager
3 47 (8.58%) Architect
4 45 (8.21%) Service Analyst
5 43 (7.85%) Support Analyst
6 42 (7.66%) Service Desk Analyst
7 35 (6.39%) Delivery Manager
8 34 (6.20%) Desktop Support
9 30 (5.47%) 2nd Line Support
9 30 (5.47%) Project Manager
10 28 (5.11%) Consultant
10 28 (5.11%) Services Delivery Manager
11 26 (4.74%) ITIL Manager
12 24 (4.38%) IT Manager
13 22 (4.01%) Transition Manager
14 21 (3.83%) 2nd Line Support Analyst
15 20 (3.65%) 2nd Line Desktop Support
15 20 (3.65%) Desktop Analyst
15 20 (3.65%) Desktop Support Analyst
15 20 (3.65%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 26 (4.74%) Web Services
2 15 (2.74%) XML
3 14 (2.55%) REST
4 12 (2.19%) LDAP
5 11 (2.01%) Middleware
6 10 (1.82%) SOAP
7 9 (1.64%) .NET
7 9 (1.64%) Software Packaging
8 6 (1.09%) CSS
8 6 (1.09%) HTML
9 5 (0.91%) Ajax
9 5 (0.91%) JDBC
10 4 (0.73%) XHTML
11 3 (0.55%) Spring
11 3 (0.55%) WebSphere MQ
11 3 (0.55%) WSDL
12 2 (0.36%) jQuery
12 2 (0.36%) Oracle Fusion
12 2 (0.36%) SAPUI5
13 1 (0.18%) HTML5
Miscellaneous
1 54 (9.85%) Analytical Skills
2 39 (7.12%) Self-Motivation
3 31 (5.66%) CMDB
4 29 (5.29%) Data Centre
5 15 (2.74%) Smartphone
6 13 (2.37%) Clustering
6 13 (2.37%) Management Information System
7 12 (2.19%) User Experience
8 8 (1.46%) HACMP
9 7 (1.28%) TM Forum
10 6 (1.09%) Client/Server
10 6 (1.09%) N-Tier
11 5 (0.91%) Video Conferencing
12 4 (0.73%) iPhone
12 4 (0.73%) Mainframe
12 4 (0.73%) NHS
12 4 (0.73%) PKI
12 4 (0.73%) Replication
13 3 (0.55%) Blackberry
13 3 (0.55%) FMCG
Operating Systems
1 145 (26.46%) Windows
2 53 (9.67%) Windows 7
3 50 (9.12%) Windows 10
4 49 (8.94%) Windows Server
5 45 (8.21%) Linux
6 36 (6.57%) Unix
7 24 (4.38%) Windows Server 2008
8 16 (2.92%) AIX
8 16 (2.92%) Windows Server 2012
9 15 (2.74%) Solaris
10 6 (1.09%) Android
11 5 (0.91%) Apple iOS
11 5 (0.91%) Windows Server 2003
12 3 (0.55%) Mac OS
12 3 (0.55%) Red Hat Enterprise Linux
12 3 (0.55%) Windows 8
13 2 (0.36%) SUSE
13 2 (0.36%) Windows 2000
14 1 (0.18%) Mac OS X
14 1 (0.18%) Windows XP
Processes & Methodologies
1 548 (100.00%) ITIL
2 124 (22.63%) Service Management
3 97 (17.70%) Service Delivery
4 83 (15.15%) ITSM
5 76 (13.87%) Agile Software Development
6 56 (10.22%) PRINCE2
7 55 (10.04%) Stakeholder Management
8 54 (9.85%) Change Management
9 53 (9.67%) Project Management
10 51 (9.31%) Problem-Solving
11 39 (7.12%) Incident Management
12 38 (6.93%) Configuration Management
13 37 (6.75%) Problem Management
14 36 (6.57%) Migration
15 32 (5.84%) Service Design
16 31 (5.66%) Release Management
17 30 (5.47%) Asset Management
18 28 (5.11%) Data Protection
19 27 (4.93%) Infrastructure Engineering
19 27 (4.93%) Performance Tuning
Programming Languages
1 37 (6.75%) SQL
2 31 (5.66%) PowerShell
3 26 (4.74%) Perl
4 14 (2.55%) Java
5 12 (2.19%) Shell Script
6 10 (1.82%) VB
7 9 (1.64%) Python
8 8 (1.46%) JavaScript
9 7 (1.28%) PL/SQL
10 4 (0.73%) Bash Shell
10 4 (0.73%) C
11 2 (0.36%) ABAP
11 2 (0.36%) C#
11 2 (0.36%) T-SQL
12 1 (0.18%) Korn
12 1 (0.18%) Lingo
Qualifications
1 59 (10.77%) Degree
2 30 (5.47%) Microsoft Certification
3 26 (4.74%) Security Cleared
4 21 (3.83%) MCSE
5 20 (3.65%) Cisco Certification
6 17 (3.10%) CCNA
6 17 (3.10%) SC Cleared
7 12 (2.19%) PRINCE2 Certification
8 10 (1.82%) CISSP
8 10 (1.82%) MCP
9 8 (1.46%) MCITP
9 8 (1.46%) PRINCE2 Practitioner
10 7 (1.28%) OCA
10 7 (1.28%) OCP
10 7 (1.28%) Oracle Certification
11 6 (1.09%) CCNP
11 6 (1.09%) DV Cleared
11 6 (1.09%) MCSA
11 6 (1.09%) TOGAF Certification
12 4 (0.73%) Computer Science Degree
Quality Assurance & Compliance
1 47 (8.58%) SLA
2 15 (2.74%) ISO/IEC 27001
3 10 (1.82%) QA
4 7 (1.28%) GDPR
4 7 (1.28%) PMO
5 6 (1.09%) PCI DSS
6 4 (0.73%) Data Quality
7 3 (0.55%) Cyber Essentials
8 2 (0.36%) COBIT
8 2 (0.36%) Cyber Essentials PLUS
8 2 (0.36%) Disclosure Scotland
8 2 (0.36%) ISO 22301
8 2 (0.36%) Sarbanes-Oxley
9 1 (0.18%) GxP
9 1 (0.18%) ISO 9001
9 1 (0.18%) PSD2
System Software
1 108 (19.71%) Active Directory
2 39 (7.12%) VMware Infrastructure
3 24 (4.38%) Hyper-V
4 16 (2.92%) Docker
5 11 (2.01%) VMware ESXi
5 11 (2.01%) XenApp
6 9 (1.64%) Virtual Machines
7 8 (1.46%) KVM
8 7 (1.28%) Oracle RAC
9 5 (0.91%) Virtual Desktop
10 4 (0.73%) Microsoft App-V
10 4 (0.73%) XenDesktop
11 3 (0.55%) BitLocker
11 3 (0.55%) NFS
11 3 (0.55%) vSphere
12 2 (0.36%) DFS Replication
12 2 (0.36%) Terminal Services
12 2 (0.36%) Virtual Servers
13 1 (0.18%) Samba
13 1 (0.18%) Tivoli Workload Scheduler
Systems Management
1 41 (7.48%) SCCM
2 14 (2.55%) SCOM
3 12 (2.19%) Puppet
4 10 (1.82%) Ansible
5 9 (1.64%) Microsoft Clustering
5 9 (1.64%) Microsoft Data Protection Manager
5 9 (1.64%) SCOrch
6 8 (1.46%) AirWatch
6 8 (1.46%) Opscode Chef
6 8 (1.46%) QRadar
6 8 (1.46%) Single Sign-On
7 7 (1.28%) Data Guard
7 7 (1.28%) Oracle RMAN
8 6 (1.09%) Microsoft Intune
8 6 (1.09%) Symantec Enterprise Vault
9 4 (0.73%) Backup Exec
9 4 (0.73%) NetBackup
9 4 (0.73%) SCVMM
9 4 (0.73%) vMotion
10 3 (0.55%) WSUS
Vendors
1 106 (19.34%) Microsoft
2 80 (14.60%) ServiceNow
3 58 (10.58%) VMware
4 38 (6.93%) Citrix
5 35 (6.39%) Cisco
6 24 (4.38%) Remedy
7 21 (3.83%) Oracle
7 21 (3.83%) Red Hat
8 19 (3.47%) IBM
9 17 (3.10%) HP
10 12 (2.19%) CheckPoint
11 11 (2.01%) EMC
11 11 (2.01%) Symantec
12 10 (1.82%) SAP
12 10 (1.82%) Veritas
13 8 (1.46%) 3PAR
13 8 (1.46%) Bloomberg
13 8 (1.46%) Reuters
13 8 (1.46%) Sony
13 8 (1.46%) Sun