ITIL Certification Contracts

ITIL Certification
UK

The table below provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. It includes a benchmarking guide to the contractor rates offered over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 359 431 437
Rank change year-on-year +72 +6 +4
Contract jobs citing ITIL Certification 163 171 287
As % of all contract jobs advertised in the UK 0.56% 0.39% 0.48%
As % of the Qualifications category 1.81% 1.28% 1.76%
Number of daily rates quoted 103 119 218
10th Percentile £246 £213 £213
25th Percentile £331 £333 £325
Median daily rate (50th Percentile) £463 £500 £450
Median % change year-on-year -7.50% +11.11% -
75th Percentile £575 £581 £550
90th Percentile £605 £720 £638
UK excluding London median daily rate £463 £469 £450
% change year-on-year -1.33% +4.17% +5.88%
Number of hourly rates quoted 5 1 5
10th Percentile - - £19.95
25th Percentile - - £20.00
Median hourly rate £28.00 £70.39 £20.64
Median % change year-on-year -60.22% +241.04% -35.05%
75th Percentile £33.75 - £26.48
90th Percentile £54.75 - £43.33
UK excluding London median hourly rate £28.00 £70.39 £23.56
% change year-on-year -60.22% +198.77% -23.90%

All Academic and Professional Certifications
UK

ITIL Certification falls under the Academic Qualifications and Professional Certifications category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring academic qualifications or professional certifications.

Contract vacancies requiring academic qualifications or professional certifications 8,989 13,363 16,304
As % of all contract IT jobs advertised in the UK 30.75% 30.65% 27.32%
Number of daily rates quoted 5,678 8,219 10,866
10th Percentile £288 £300 £325
25th Percentile £413 £425 £450
Median daily rate (50th Percentile) £525 £535 £550
Median % change year-on-year -1.87% -2.73% +4.76%
75th Percentile £625 £650 £650
90th Percentile £707 £738 £743
UK excluding London median daily rate £501 £530 £530
% change year-on-year -5.57% - +6.00%
Number of hourly rates quoted 516 1,077 849
10th Percentile £18.13 £13.87 £15.25
25th Percentile £22.00 £17.88 £20.00
Median hourly rate £40.72 £40.00 £54.00
Median % change year-on-year +1.79% -25.93% +29.75%
75th Percentile £66.00 £61.60 £68.25
90th Percentile £80.34 £75.25 £80.00
UK excluding London median hourly rate £45.00 £40.94 £49.57
% change year-on-year +9.92% -17.41% +55.44%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL Certification.

Daily rate trend for ITIL Certification in the UK

ITIL Certification
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL Certification over the 6 months to 30 April 2025.

Daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL Certification.

Hourly rate trend for ITIL Certification in the UK

ITIL Certification
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL Certification over the 6 months to 30 April 2025.

Hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +49 142 £475 -9.52% 81
UK excluding London +74 112 £463 -1.33% 54
Work from Home +34 43 £469 -6.25% 42
South West +79 41 £505 +68.33% 6
London -5 32 £425 -20.93% 31
North of England +7 23 £550 +12.82% 19
South East +41 20 £425 -19.05% 17
North West -3 18 £550 +4.76% 11
Scotland +11 13 £368 -20.43% 4
East of England +37 8 £220 - 2
Midlands +26 7 £475 +79.25% 5
West Midlands +18 7 £475 +79.25% 3
North East -2 4 £325 -54.86% 1
Yorkshire -1 1 - - 7
Wales - 1 £413 -
Channel Islands - 1 £425 -

ITIL Certification
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (10.43%) SharePoint
2 9 (5.52%) Skype for Business
3 5 (3.07%) Mattermost
4 3 (1.84%) Microsoft Exchange
5 2 (1.23%) CMS
6 1 (0.61%) Confluence
Applications
1 7 (4.29%) Microsoft Office
2 4 (2.45%) Microsoft Excel
3 2 (1.23%) Microsoft PowerPoint
3 2 (1.23%) Microsoft Project
3 2 (1.23%) MS Visio
Business Applications
1 5 (3.07%) Remedy ITSM
2 2 (1.23%) Salesforce CRM
3 1 (0.61%) Dynamics CRM
3 1 (0.61%) Dynamics GP
Cloud Services
1 32 (19.63%) Azure
2 11 (6.75%) Microsoft 365
3 5 (3.07%) AWS
4 4 (2.45%) Entra ID
4 4 (2.45%) GCP
4 4 (2.45%) Google Workspace
4 4 (2.45%) Power Platform
5 2 (1.23%) Dynamics 365
5 2 (1.23%) IaaS
5 2 (1.23%) OneDrive
5 2 (1.23%) SaaS
5 2 (1.23%) Smartsheet
6 1 (0.61%) Asana
6 1 (0.61%) PaaS
Communications & Networking
1 15 (9.20%) VPN
2 12 (7.36%) Firewall
3 9 (5.52%) Skype
4 8 (4.91%) Softphone
5 6 (3.68%) WebEx
5 6 (3.68%) Wireless
6 5 (3.07%) Unified Communications
7 4 (2.45%) DHCP
7 4 (2.45%) DNS
7 4 (2.45%) TCP/IP
7 4 (2.45%) VoIP
8 3 (1.84%) BGP
8 3 (1.84%) EIGRP
8 3 (1.84%) LAN
8 3 (1.84%) OSPF
8 3 (1.84%) Remote Desktop
8 3 (1.84%) WAN
9 2 (1.23%) Cisco ISE
9 2 (1.23%) Cisco Nexus
9 2 (1.23%) Intranet
Database & Business Intelligence
1 4 (2.45%) NoSQL
1 4 (2.45%) SQL Server
2 2 (1.23%) PostgreSQL
2 2 (1.23%) Power BI
3 1 (0.61%) Data Lake
3 1 (0.61%) MySQL
3 1 (0.61%) SQL Server Integration Services
3 1 (0.61%) SQL Server Reporting Services
Development Applications
1 6 (3.68%) JIRA
2 1 (0.61%) GitLab
2 1 (0.61%) Jenkins
General
1 81 (49.69%) Social Skills
2 44 (26.99%) Analytical Skills
3 31 (19.02%) Finance
3 31 (19.02%) Public Sector
4 16 (9.82%) Banking
5 13 (7.98%) Inclusion and Diversity
6 12 (7.36%) Organisational Skills
7 9 (5.52%) Legal
8 8 (4.91%) Telecoms
9 7 (4.29%) Military
9 7 (4.29%) Presentation Skills
10 5 (3.07%) Law
11 3 (1.84%) Manufacturing
11 3 (1.84%) Retail
11 3 (1.84%) Retail Banking
12 2 (1.23%) Electronics
12 2 (1.23%) Influencing Skills
12 2 (1.23%) Italian Language
12 2 (1.23%) Marketing
13 1 (0.61%) Police
Job Titles
1 39 (23.93%) Service Manager
2 35 (21.47%) Analyst
3 21 (12.88%) Service Analyst
4 18 (11.04%) Support Engineer
5 13 (7.98%) Service Desk Analyst
6 11 (6.75%) Capacity Manager
7 10 (6.13%) Availability Manager
7 10 (6.13%) Capacity and Availability Manager
7 10 (6.13%) IT Manager
8 9 (5.52%) Senior
9 7 (4.29%) Architect
9 7 (4.29%) Delivery Manager
9 7 (4.29%) Desktop Engineer
9 7 (4.29%) Desktop Support
9 7 (4.29%) Desktop Support Engineer
9 7 (4.29%) Report Analyst
9 7 (4.29%) Service Delivery Manager
10 6 (3.68%) Support Analyst
11 5 (3.07%) Administrator
11 5 (3.07%) Configuration Manager
Libraries, Frameworks & Software Standards
1 5 (3.07%) XMPP
2 4 (2.45%) .NET
3 3 (1.84%) AngularJS
3 3 (1.84%) CSS
3 3 (1.84%) HTML
4 2 (1.23%) .NET Framework
5 1 (0.61%) .NET Core
5 1 (0.61%) ASP.NET
5 1 (0.61%) ASP.NET MVC
5 1 (0.61%) Blazor
5 1 (0.61%) Middleware
5 1 (0.61%) Node.js
5 1 (0.61%) React
Miscellaneous
1 22 (13.50%) Management Information System
2 15 (9.20%) Self-Motivation
3 11 (6.75%) CMDB
3 11 (6.75%) iPad
3 11 (6.75%) iPhone
4 7 (4.29%) Enterprise Software
5 4 (2.45%) Smartphone
6 3 (1.84%) Data Centre
6 3 (1.84%) Video Conferencing
7 2 (1.23%) Cyber Threat
7 2 (1.23%) NHS
7 2 (1.23%) Operational Technology
7 2 (1.23%) Renewable Energy
8 1 (0.61%) Analytical Mindset
8 1 (0.61%) Cloud Native
8 1 (0.61%) Distributed Systems
8 1 (0.61%) Driving Licence
8 1 (0.61%) Onboarding
8 1 (0.61%) PKI
8 1 (0.61%) Virtual Team
Operating Systems
1 28 (17.18%) Windows
2 22 (13.50%) Windows 10
3 6 (3.68%) Linux
3 6 (3.68%) Mac OS
4 2 (1.23%) Android
4 2 (1.23%) Apple iOS
4 2 (1.23%) Windows Server
Processes & Methodologies
1 163 (100.00%) ITIL
2 73 (44.79%) Problem-Solving
3 69 (42.33%) Service Management
4 40 (24.54%) Problem Management
5 38 (23.31%) Change Management
6 31 (19.02%) Customer Service
7 27 (16.56%) Agile
8 25 (15.34%) ITSM
8 25 (15.34%) Root Cause Analysis
9 24 (14.72%) Service Delivery
10 23 (14.11%) Time Management
11 22 (13.50%) Stakeholder Management
12 20 (12.27%) Quality Management
12 20 (12.27%) Statistics
13 18 (11.04%) Continuous Improvement
14 17 (10.43%) Process Improvement
15 16 (9.82%) Data Analysis
16 15 (9.20%) Collaborative Working
17 14 (8.59%) Mentoring
18 13 (7.98%) Project Management
Programming Languages
1 11 (6.75%) SQL
2 7 (4.29%) PowerShell
3 1 (0.61%) JavaScript
Qualifications
1 66 (40.49%) Security Cleared
2 47 (28.83%) SC Cleared
3 23 (14.11%) Degree
4 8 (4.91%) DV Cleared
5 6 (3.68%) Cisco Certification
5 6 (3.68%) PMI Certification
5 6 (3.68%) PMP
6 4 (2.45%) CCNA
6 4 (2.45%) Master's Degree
7 2 (1.23%) MCP
7 2 (1.23%) MCSE
7 2 (1.23%) Microsoft Certification
8 1 (0.61%) A+ Certification
8 1 (0.61%) Azure Certification
8 1 (0.61%) CCDP
8 1 (0.61%) CCNP
8 1 (0.61%) Network+ Certification
8 1 (0.61%) PRINCE2 Certification
8 1 (0.61%) PRINCE2 Practitioner
8 1 (0.61%) TOGAF Certification
Quality Assurance & Compliance
1 23 (14.11%) SLA
2 4 (2.45%) ISO 22301
2 4 (2.45%) ISO 31000
2 4 (2.45%) ISO/IEC 27001
3 3 (1.84%) Disclosure Scotland
3 3 (1.84%) PMO
4 2 (1.23%) COBIT
4 2 (1.23%) DICOM
4 2 (1.23%) HL7
4 2 (1.23%) QA
5 1 (0.61%) Cyber Essentials
5 1 (0.61%) Data Quality
System Software
1 31 (19.02%) Active Directory
2 4 (2.45%) Hyper-V
2 4 (2.45%) VMware Infrastructure
3 1 (0.61%) Docker
Systems Management
1 21 (12.88%) Microsoft Intune
2 6 (3.68%) SCCM
3 5 (3.07%) SCOM
4 4 (2.45%) Kubernetes
5 2 (1.23%) AirWatch
5 2 (1.23%) Ansible
5 2 (1.23%) Symantec Enterprise Vault
5 2 (1.23%) Terraform
6 1 (0.61%) Jamf Pro
Vendors
1 41 (25.15%) ServiceNow
2 29 (17.79%) Microsoft
3 14 (8.59%) Cisco
4 11 (6.75%) McAfee
5 6 (3.68%) BMC
5 6 (3.68%) Remedy
6 5 (3.07%) Juniper
6 5 (3.07%) Red Hat
6 5 (3.07%) Splunk
7 4 (2.45%) Google
7 4 (2.45%) VMware
8 3 (1.84%) Salesforce
8 3 (1.84%) SAP
9 2 (1.23%) Citrix
9 2 (1.23%) Extreme Networks
9 2 (1.23%) iManage
9 2 (1.23%) Intapp
9 2 (1.23%) Mitel
9 2 (1.23%) Snow
9 2 (1.23%) Symantec