Period
to 11 May 2021

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 11 May 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Certification
UK
6 months to
11 May 2021
Same period 2020 Same period 2019
Rank 441 417 413
Rank change year-on-year -24 -4 -3
Contract jobs citing ITIL Certification 240 242 552
As % of all contract jobs advertised in the UK 0.43% 0.47% 0.59%
As % of the Qualifications category 2.07% 2.06% 3.08%
Number of daily rates quoted 153 149 379
10th Percentile £234 £150 £145
25th Percentile £325 £220 £263
Median daily rate (50th Percentile) £422 £400 £400
Median % change year-on-year +5.50% - -2.44%
75th Percentile £488 £500 £500
90th Percentile £572 £575 £586
UK excluding London median daily rate £410 £380 £375
% change year-on-year +7.89% +1.33% -6.25%
Number of hourly rates quoted 19 3 12
Median hourly rate £21.05 £20.50 £16.50
Median % change year-on-year +2.68% +24.24% +5.00%
UK excluding London median hourly rate £21.05 £20.50 £16.50
% change year-on-year +2.68% +24.24% +8.45%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 11,607 11,772 17,919
As % of all contract IT jobs advertised in the UK 20.75% 22.86% 19.29%
Number of daily rates quoted 7,597 7,538 11,242
10th Percentile £304 £263 £263
25th Percentile £400 £374 £363
Median daily rate (50th Percentile) £485 £475 £465
Median % change year-on-year +2.00% +2.15% +3.33%
75th Percentile £575 £573 £563
90th Percentile £653 £650 £650
UK excluding London median daily rate £450 £450 £438
% change year-on-year - +2.86% +6.71%
Number of hourly rates quoted 575 476 763
10th Percentile £14.50 £14.63 £12.61
25th Percentile £19.98 £17.55 £17.09
Median hourly rate £39.50 £30.00 £30.00
Median % change year-on-year +31.67% - +36.67%
75th Percentile £51.00 £49.50 £47.09
90th Percentile £63.75 £57.50 £52.52
UK excluding London median hourly rate £36.11 £25.50 £29.90
% change year-on-year +41.59% -14.72% +32.89%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL Certification.

Daily rate trend for ITIL Certification in the UK

ITIL Certification
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL Certification over the 6 months to 11 May 2021.

Daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL Certification.

Hourly rate trend for ITIL Certification in the UK

ITIL Certification
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL Certification over the 6 months to 11 May 2021.

Hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 11 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 196 £425 +6.25% 85
UK excluding London +39 136 £410 +7.89% 68
London -17 77 £435 +3.57% 21
South East +45 47 £470 +17.50% 18
Work from Home -223 40 £460 -12.38% 12
South West +53 25 £400 +34.45% 8
North of England +19 21 £349 -17.40% 17
Scotland -12 19 £420 -1.18% 4
Midlands +16 14 £475 +65.22% 16
North West +1 14 £413 +83.56% 6
East of England +23 7 £460 +21.05% 6
East Midlands +18 7 £373 +46.80% 6
West Midlands -4 7 £475 +11.76% 10
Yorkshire +28 6 £275 -45.00% 5
Northern Ireland +2 3 £155 -3.13%
Wales +10 1 - -
North East - 1 £113 - 6

For the 6 months to 11 May 2021, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 240 (100.00%) ITIL
2 79 (32.92%) Social Skills
3 69 (28.75%) Microsoft
4 61 (25.42%) Security Cleared
5 56 (23.33%) Service Management
6 49 (20.42%) Active Directory
6 49 (20.42%) Microsoft 365
7 46 (19.17%) Windows
8 37 (15.42%) SC Cleared
9 34 (14.17%) Azure
10 33 (13.75%) ITSM
11 32 (13.33%) Finance
11 32 (13.33%) Service Delivery
12 31 (12.92%) Change Management
12 31 (12.92%) SLA
13 28 (11.67%) Project Management
13 28 (11.67%) Analytical Skills
14 27 (11.25%) Windows Server
14 27 (11.25%) Service Design
15 26 (10.83%) Agile Software Development
16 25 (10.42%) Microsoft Certification
16 25 (10.42%) ServiceNow
17 24 (10.00%) Problem-Solving
18 23 (9.58%) Degree
19 21 (8.75%) SCCM
20 20 (8.33%) Incident Management
20 20 (8.33%) Analytics
21 19 (7.92%) Stakeholder Management
21 19 (7.92%) Problem Management
21 19 (7.92%) Project Delivery

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (6.67%) SharePoint
2 7 (2.92%) Documentum
3 4 (1.67%) IIS
4 3 (1.25%) OpenStack
5 2 (0.83%) CMS
5 2 (0.83%) Headless CMS
5 2 (0.83%) MS Exchange
5 2 (0.83%) Skype for Business
6 1 (0.42%) Blackberry Enterprise Server
6 1 (0.42%) Tomcat
Applications
1 12 (5.00%) MS Visio
2 11 (4.58%) Microsoft Office
3 10 (4.17%) Microsoft Excel
4 9 (3.75%) Microsoft PowerPoint
5 1 (0.42%) Microsoft Project
Business Applications
1 1 (0.42%) assyst
1 1 (0.42%) ION MarketView
Cloud Services
1 49 (20.42%) Microsoft 365
2 34 (14.17%) Azure
3 16 (6.67%) AWS
4 6 (2.50%) Power Platform
5 5 (2.08%) Azure Stack
6 4 (1.67%) OneDrive
7 2 (0.83%) Azure Active Directory
7 2 (0.83%) PaaS
7 2 (0.83%) Veeva
8 1 (0.42%) Amazon S3
8 1 (0.42%) AWS CloudFormation
8 1 (0.42%) Cloud Computing
8 1 (0.42%) Google Workspace
8 1 (0.42%) IaaS
8 1 (0.42%) Mimecast
8 1 (0.42%) SaaS
Communications & Networking
1 14 (5.83%) DNS
2 12 (5.00%) HTTP
2 12 (5.00%) HTTPS
3 11 (4.58%) Firewall
4 10 (4.17%) Network Security
5 8 (3.33%) LAN
5 8 (3.33%) VPN
6 7 (2.92%) SAN
7 6 (2.50%) WAN
8 5 (2.08%) DHCP
8 5 (2.08%) Internet
8 5 (2.08%) Skype
9 4 (1.67%) Cisco ASA
9 4 (1.67%) TCP/IP
9 4 (1.67%) VoIP
9 4 (1.67%) Wireless
9 4 (1.67%) WLAN
10 3 (1.25%) IPv4
10 3 (1.25%) SSL
10 3 (1.25%) Wi-Fi
Database & Business Intelligence
1 8 (3.33%) Data Warehouse
2 6 (2.50%) DB2
2 6 (2.50%) Power BI
3 5 (2.08%) SQL Server
4 3 (1.25%) Tableau
5 2 (0.83%) Amazon RDS
5 2 (0.83%) MySQL
5 2 (0.83%) SQL Server 2008
6 1 (0.42%) Oracle Database
6 1 (0.42%) Relational Database
Development Applications
1 9 (3.75%) JIRA
2 4 (1.67%) Jenkins
3 3 (1.25%) Atlassian Bamboo
4 2 (0.83%) RStudio
4 2 (0.83%) Sonatype Nexus
5 1 (0.42%) Git (software)
5 1 (0.42%) InstallShield
5 1 (0.42%) MSI
5 1 (0.42%) Visual Studio Team System
General
1 79 (32.92%) Social Skills
2 32 (13.33%) Finance
3 28 (11.67%) Analytical Skills
4 13 (5.42%) Local Government
5 12 (5.00%) Legal
6 10 (4.17%) Telecoms
7 9 (3.75%) Public Sector
8 8 (3.33%) Organisational Skills
9 6 (2.50%) Banking
9 6 (2.50%) Retail
10 5 (2.08%) Presentation Skills
11 4 (1.67%) Automotive
11 4 (1.67%) Billing
11 4 (1.67%) Investment Banking
12 3 (1.25%) Influencing Skills
12 3 (1.25%) Law
13 2 (0.83%) Marketing
13 2 (0.83%) Military
13 2 (0.83%) Pharmaceutical
13 2 (0.83%) Public Speaking
Job Titles
1 39 (16.25%) Analyst
2 36 (15.00%) Service Manager
3 20 (8.33%) Architect
3 20 (8.33%) Support Engineer
4 17 (7.08%) Service Analyst
4 17 (7.08%) Transition Manager
5 16 (6.67%) Desktop Support
6 15 (6.25%) Consultant
6 15 (6.25%) Service Architect
7 13 (5.42%) Desktop Engineer
8 12 (5.00%) Desktop Support Engineer
8 12 (5.00%) Service Transition Manager
9 10 (4.17%) Project Manager
10 9 (3.75%) Business Systems Analyst
10 9 (3.75%) Designer
10 9 (3.75%) SQL Analyst
10 9 (3.75%) Systems Analyst
11 8 (3.33%) Delivery Manager
11 8 (3.33%) Service Desk Manager
12 7 (2.92%) ITIL Manager
Libraries, Frameworks & Software Standards
1 6 (2.50%) LDAP
2 4 (1.67%) 802.1X
3 2 (0.83%) HTML
4 1 (0.42%) Ajax
4 1 (0.42%) CSS
4 1 (0.42%) JSON
4 1 (0.42%) Middleware
4 1 (0.42%) RabbitMQ
4 1 (0.42%) Rendezvous
4 1 (0.42%) REST
4 1 (0.42%) Web Services
4 1 (0.42%) Windows SharePoint Services
Miscellaneous
1 10 (4.17%) Enterprise Software
1 10 (4.17%) Management Information System
2 7 (2.92%) Self-Motivation
3 6 (2.50%) iSeries
4 4 (1.67%) Data Centre
4 4 (1.67%) PKI
4 4 (1.67%) User Experience
5 3 (1.25%) CMDB
5 3 (1.25%) NHS
5 3 (1.25%) Public Cloud
5 3 (1.25%) Reinsurance
6 2 (0.83%) CESG
6 2 (0.83%) Device Driver
6 2 (0.83%) Fat Client
6 2 (0.83%) iPad
6 2 (0.83%) Life Science
6 2 (0.83%) PMI
6 2 (0.83%) Replication
6 2 (0.83%) Thin Client
6 2 (0.83%) Wiki
Operating Systems
1 46 (19.17%) Windows
2 27 (11.25%) Windows Server
3 14 (5.83%) Linux
4 13 (5.42%) Windows 10
5 8 (3.33%) Windows Server 2008
6 5 (2.08%) Windows Vista
7 4 (1.67%) Windows 7
7 4 (1.67%) Windows Server 2012
8 3 (1.25%) Mac OS
8 3 (1.25%) Unix
8 3 (1.25%) zOS
9 2 (0.83%) Apple iOS
9 2 (0.83%) Mac OS X
9 2 (0.83%) Red Hat Enterprise Linux
9 2 (0.83%) Windows Server 2016
9 2 (0.83%) Windows XP
Processes & Methodologies
1 240 (100.00%) ITIL
2 56 (23.33%) Service Management
3 33 (13.75%) ITSM
4 32 (13.33%) Service Delivery
5 31 (12.92%) Change Management
6 28 (11.67%) Project Management
7 27 (11.25%) Service Design
8 26 (10.83%) Agile Software Development
9 24 (10.00%) Problem-Solving
10 20 (8.33%) Analytics
10 20 (8.33%) Incident Management
11 19 (7.92%) Problem Management
11 19 (7.92%) Project Delivery
11 19 (7.92%) Stakeholder Management
12 18 (7.50%) Computer Science
13 17 (7.08%) Acceptance Criteria
14 16 (6.67%) Migration
15 15 (6.25%) Configuration Management
15 15 (6.25%) PRINCE2
16 14 (5.83%) Business Analysis
Programming Languages
1 18 (7.50%) SQL
2 7 (2.92%) PowerShell
3 5 (2.08%) VB
3 5 (2.08%) VBScript
4 4 (1.67%) C
4 4 (1.67%) Python
5 3 (1.25%) COBOL
5 3 (1.25%) Java
6 2 (0.83%) Bash Shell
6 2 (0.83%) JavaScript
7 1 (0.42%) Groovy
7 1 (0.42%) Shell Script
Qualifications
1 61 (25.42%) Security Cleared
2 37 (15.42%) SC Cleared
3 25 (10.42%) Microsoft Certification
4 23 (9.58%) Degree
5 15 (6.25%) Computer Science Degree
6 11 (4.58%) DBS Check
7 9 (3.75%) Cisco Certification
7 9 (3.75%) DV Cleared
8 6 (2.50%) CCNA
8 6 (2.50%) CCNP
8 6 (2.50%) CISSP
9 5 (2.08%) AWS Certification
9 5 (2.08%) Citrix Certification
9 5 (2.08%) MCITP
9 5 (2.08%) VCP6
10 4 (1.67%) CISM
10 4 (1.67%) PMI Certification
11 3 (1.25%) MCSE
11 3 (1.25%) PMP
12 2 (0.83%) PRINCE2 Certification
Quality Assurance & Compliance
1 31 (12.92%) SLA
2 12 (5.00%) Disclosure Scotland
3 9 (3.75%) ISO/IEC 27001
4 6 (2.50%) QA
5 4 (1.67%) PMO
6 3 (1.25%) Data Quality
6 3 (1.25%) Government Security Classifications
6 3 (1.25%) HMG Security Policy Framework
7 2 (0.83%) GDPR
7 2 (0.83%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.42%) Cyber Essentials
8 1 (0.42%) ISO/IEC 20000
8 1 (0.42%) Sarbanes-Oxley
System Software
1 49 (20.42%) Active Directory
2 15 (6.25%) VMware Infrastructure
3 9 (3.75%) Microsoft App-V
4 5 (2.08%) Hyper-V
5 4 (1.67%) Microsoft Virtual Server
5 4 (1.67%) Virtual Servers
6 3 (1.25%) Virtual Machines
6 3 (1.25%) VMware Workstation
7 2 (0.83%) KVM
7 2 (0.83%) Virtual Desktop
7 2 (0.83%) VMware ESXi
8 1 (0.42%) BitLocker
8 1 (0.42%) Firmware
8 1 (0.42%) vSphere
Systems Management
1 21 (8.75%) SCCM
2 10 (4.17%) OpenView Configuration Management
3 6 (2.50%) WSUS
4 4 (1.67%) Ansible
5 3 (1.25%) Terraform
6 2 (0.83%) AirWatch
6 2 (0.83%) Microsoft Intune
6 2 (0.83%) Nessus
6 2 (0.83%) Puppet
6 2 (0.83%) Symantec Endpoint Protection
7 1 (0.42%) Backup Exec
7 1 (0.42%) HP ALM
7 1 (0.42%) McAfee ePO
7 1 (0.42%) Nagios
7 1 (0.42%) NetBackup
7 1 (0.42%) Norton AntiVirus
7 1 (0.42%) Opscode Chef
7 1 (0.42%) Packer
7 1 (0.42%) SCOM
7 1 (0.42%) Systems Management Server (SMS)
Vendors
1 69 (28.75%) Microsoft
2 25 (10.42%) ServiceNow
3 18 (7.50%) Cisco
4 17 (7.08%) VMware
5 15 (6.25%) Citrix
6 6 (2.50%) HP
7 5 (2.08%) CA
7 5 (2.08%) CheckPoint
8 4 (1.67%) Centrify
8 4 (1.67%) Dell
8 4 (1.67%) Symantec
9 3 (1.25%) Aruba
9 3 (1.25%) Cincom
9 3 (1.25%) Fortinet
9 3 (1.25%) Juniper
10 2 (0.83%) Facebook
10 2 (0.83%) Ivanti
10 2 (0.83%) Meraki
10 2 (0.83%) Palo Alto
10 2 (0.83%) Veeam