Period
to 25 September 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 25 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
25 Sep 2018
Same period 2017 Same period 2016
Rank 420 385 308
Rank change year-on-year -35 -77 +16
Contract jobs citing ITIL Certification 586 608 865
As % of all contract IT jobs advertised in the UK 0.57% 0.62% 0.82%
As % of the Qualifications category 3.07% 3.27% 3.82%
Number of daily rates quoted 364 414 528
UK median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £163 £171 £220
90th Percentile £567 £550 £575
UK excluding London median daily rate £423 £400 £375
% change year-on-year +5.75% +6.67% +3.45%
Number of hourly rates quoted 38 18 53
UK median hourly rate £16.00 £14.75 £18.00
Median hourly rate % change year-on-year +8.47% -18.06% -18.18%
10th Percentile £12.20 £11.83 £11.20
90th Percentile £40.58 £55.00 £39.95
UK excluding London median hourly rate £15.75 £14.25 £19.25
% change year-on-year +10.53% -25.97% -7.23%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 19,074 18,582 22,660
As % of all contract IT jobs advertised in the UK 18.55% 18.91% 21.38%
Number of daily rates quoted 11,269 11,265 14,091
UK median daily rate £450 £425 £408
Median daily rate % change year-on-year +5.88% +4.29% +1.88%
10th Percentile £243 £235 £240
90th Percentile £625 £600 £588
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26% +1.33%
Number of hourly rates quoted 971 899 819
UK median hourly rate £24.50 £29.00 £27.50
Median hourly rate % change year-on-year -15.52% +5.45% +22.22%
10th Percentile £12.75 £12.06 £12.25
90th Percentile £51.00 £50.71 £47.86
UK excluding London median hourly rate £25.00 £32.00 £27.61
% change year-on-year -21.88% +15.90% +15.04%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 25 September 2018.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 25 September 2018.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 25 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 547 £425 +6.25% 119
UK excluding London -54 303 £423 +5.75% 92
London -2 275 £450 +5.88% 30
South East -54 90 £448 +6.67% 23
North of England -21 76 £425 +21.43% 23
Midlands -14 59 £350 +12.00% 21
North West -20 53 £425 +27.34% 11
West Midlands -7 42 £350 +5.66% 14
East of England -1 35 £413 +18.71% 11
Scotland -11 21 £240 -25.37% 3
Yorkshire -34 18 £488 +39.29% 5
East Midlands -6 17 £425 +47.83% 7
South West -35 16 £450 -5.26% 11
Wales - 8 £350 -
North East -4 5 £400 +14.29% 7

For the 6 months to 25 September 2018, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 586 (100.00%) ITIL
2 197 (33.62%) Service Management
3 161 (27.47%) Windows
4 142 (24.23%) Finance
5 119 (20.31%) Microsoft
6 96 (16.38%) Active Directory
7 90 (15.36%) ServiceNow
8 86 (14.68%) Service Delivery
8 86 (14.68%) Agile Software Development
9 78 (13.31%) Change Management
10 73 (12.46%) ITSM
10 73 (12.46%) Microsoft Office
11 72 (12.29%) PRINCE2
12 71 (12.12%) Project Management
13 67 (11.43%) Stakeholder Management
13 67 (11.43%) Cisco
14 63 (10.75%) Degree
15 60 (10.24%) Banking
16 58 (9.90%) Incident Management
16 58 (9.90%) Analytical Skills
16 58 (9.90%) Windows 10
17 56 (9.56%) Office 365
18 53 (9.04%) Cisco Certification
19 51 (8.70%) VMware
20 48 (8.19%) Security Cleared
21 47 (8.02%) Configuration Management
21 47 (8.02%) Problem-Solving
22 46 (7.85%) Windows 7
22 46 (7.85%) Problem Management
23 45 (7.68%) CCNA

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (6.31%) MS Exchange
2 22 (3.75%) SharePoint
3 18 (3.07%) IIS
4 14 (2.39%) Exchange Server 2010
4 14 (2.39%) Skype for Business
5 8 (1.37%) Exchange Server 2013
6 6 (1.02%) CMS
7 5 (0.85%) IBM Notes
7 5 (0.85%) Tomcat
8 4 (0.68%) Blackberry Enterprise Server
9 3 (0.51%) Apache
9 3 (0.51%) Drupal
9 3 (0.51%) OpenStack
9 3 (0.51%) SharePoint 2010
10 2 (0.34%) Oracle Application Server
11 1 (0.17%) ArcGIS
11 1 (0.17%) Confluence
11 1 (0.17%) Exchange Server 2003
11 1 (0.17%) SAS
11 1 (0.17%) WebSphere
Applications
1 73 (12.46%) Microsoft Office
2 12 (2.05%) Microsoft Excel
2 12 (2.05%) MS Visio
3 8 (1.37%) Microsoft PowerPoint
4 6 (1.02%) Microsoft Project
5 2 (0.34%) Spreadsheet
6 1 (0.17%) AutoCAD
Business Applications
1 12 (2.05%) Remedy ITSM
2 3 (0.51%) SAP BPC
3 2 (0.34%) Oracle Applications
3 2 (0.34%) Oracle Retail
3 2 (0.34%) SAP GTS
4 1 (0.17%) assyst
4 1 (0.17%) Dynamics CRM
4 1 (0.17%) Dynamics NAV
4 1 (0.17%) Maximo
4 1 (0.17%) SAP CO
4 1 (0.17%) SAP FI
4 1 (0.17%) SAP FI/CO
4 1 (0.17%) Unit4 Business World
Cloud Services
1 56 (9.56%) Office 365
2 31 (5.29%) Microsoft Azure
3 13 (2.22%) Amazon AWS
4 5 (0.85%) OneDrive
5 4 (0.68%) Azure Active Directory
5 4 (0.68%) Cloud Computing
6 3 (0.51%) SuccessFactors
7 2 (0.34%) AWS CloudFormation
7 2 (0.34%) Dynamics 365
8 1 (0.17%) Azure Data Factory
8 1 (0.17%) Azure Machine Learning
8 1 (0.17%) Data Lake Analytics
8 1 (0.17%) G Suite
8 1 (0.17%) IaaS
8 1 (0.17%) PaaS
8 1 (0.17%) SaaS
8 1 (0.17%) Sauce Labs
Communications & Networking
1 38 (6.48%) LAN
2 30 (5.12%) Firewall
2 30 (5.12%) WAN
3 25 (4.27%) VPN
4 18 (3.07%) DNS
5 17 (2.90%) VoIP
6 16 (2.73%) DHCP
7 15 (2.56%) TCP/IP
8 14 (2.39%) Wi-Fi
9 12 (2.05%) Internet
9 12 (2.05%) Network Security
9 12 (2.05%) SAN
9 12 (2.05%) Skype
10 8 (1.37%) OSPF
11 7 (1.19%) BGP
11 7 (1.19%) Cisco Nexus
11 7 (1.19%) IP Telephony
11 7 (1.19%) MPLS
12 6 (1.02%) NAS
12 6 (1.02%) Unified Communications
Database & Business Intelligence
1 25 (4.27%) SQL Server
2 15 (2.56%) Oracle Database
3 14 (2.39%) Oracle Database 11g
4 12 (2.05%) Oracle Database 12c
5 11 (1.88%) Oracle Exadata
6 7 (1.19%) Relational Database
6 7 (1.19%) SQL Server 2012
7 5 (0.85%) MySQL
7 5 (0.85%) SQL Server 2008
8 3 (0.51%) Data Mining
8 3 (0.51%) Data Warehouse
8 3 (0.51%) PostgreSQL
9 2 (0.34%) Microsoft Analysis Services
9 2 (0.34%) Oracle Database 10g
9 2 (0.34%) Oracle Reports
9 2 (0.34%) Pentaho
9 2 (0.34%) SQL Server 2005
9 2 (0.34%) SQL Server Integration Services
10 1 (0.17%) Hadoop
10 1 (0.17%) MongoDB
Development Applications
1 32 (5.46%) JIRA
2 7 (1.19%) Git (software)
3 5 (0.85%) git-flow
3 5 (0.85%) GitLab
4 4 (0.68%) Visual Studio Team System
5 3 (0.51%) Bitbucket
5 3 (0.51%) Cucumber
5 3 (0.51%) Jenkins
6 2 (0.34%) MSI
6 2 (0.34%) RStudio
6 2 (0.34%) Selenium
6 2 (0.34%) TestRail
6 2 (0.34%) Toad
6 2 (0.34%) Visual Studio
7 1 (0.17%) HP UFT
7 1 (0.17%) JMeter
7 1 (0.17%) LoadRunner
7 1 (0.17%) Maven
7 1 (0.17%) PVCS
7 1 (0.17%) Subversion
General
1 142 (24.23%) Finance
2 60 (10.24%) Banking
3 26 (4.44%) Telecoms
4 25 (4.27%) Legal
5 14 (2.39%) Retail Banking
6 10 (1.71%) Automotive
7 9 (1.54%) Front Office
7 9 (1.54%) Investment Banking
8 8 (1.37%) Private Banking
8 8 (1.37%) Retail
9 6 (1.02%) Law
9 6 (1.02%) Pharmaceutical
10 4 (0.68%) Advertising
10 4 (0.68%) Financial Institution
10 4 (0.68%) Publishing
11 3 (0.51%) Games
11 3 (0.51%) Marketing
12 1 (0.17%) Billing
12 1 (0.17%) General Ledger
12 1 (0.17%) Local Government
Job Titles
1 122 (20.82%) Analyst
2 102 (17.41%) Service Manager
3 47 (8.02%) Support Analyst
4 43 (7.34%) Service Analyst
5 35 (5.97%) Service Transition Manager
5 35 (5.97%) Transition Manager
6 34 (5.80%) Project Manager
7 32 (5.46%) ITIL Manager
8 30 (5.12%) Architect
9 28 (4.78%) Service Desk Analyst
10 27 (4.61%) IT Manager
11 25 (4.27%) Developer
12 24 (4.10%) Incident Manager
13 22 (3.75%) 2nd Line Support
13 22 (3.75%) IT Support
14 21 (3.58%) Support Engineer
15 19 (3.24%) Delivery Manager
15 19 (3.24%) IT Analyst
15 19 (3.24%) Service Desk Support
15 19 (3.24%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 24 (4.10%) Web Services
2 20 (3.41%) HTML
2 20 (3.41%) XML
3 18 (3.07%) REST
4 17 (2.90%) CSS
5 16 (2.73%) Ajax
5 16 (2.73%) XHTML
6 10 (1.71%) Middleware
7 5 (0.85%) LAMP
7 5 (0.85%) SAML
8 3 (0.51%) HTML5
8 3 (0.51%) LDAP
8 3 (0.51%) Oracle Fusion
8 3 (0.51%) SOAP
9 2 (0.34%) Node.js
9 2 (0.34%) OAuth
9 2 (0.34%) XMPP
10 1 (0.17%) .NET
10 1 (0.17%) COM
10 1 (0.17%) jQuery
Miscellaneous
1 58 (9.90%) Analytical Skills
2 42 (7.17%) Data Centre
3 31 (5.29%) Self-Motivation
4 28 (4.78%) CMDB
5 27 (4.61%) Management Information System
6 14 (2.39%) Driving Licence
7 11 (1.88%) Computer Science
8 8 (1.37%) Blackberry
9 7 (1.19%) iPhone
9 7 (1.19%) PMI
10 6 (1.02%) User Experience
11 5 (0.85%) Enterprise Software
11 5 (0.85%) Greenfield Project
11 5 (0.85%) Mobile App
11 5 (0.85%) NHS
11 5 (0.85%) Virtual Team
12 4 (0.68%) Replication
12 4 (0.68%) Smart Meter
12 4 (0.68%) Video Conferencing
13 3 (0.51%) iPad
Operating Systems
1 161 (27.47%) Windows
2 58 (9.90%) Windows 10
3 46 (7.85%) Windows 7
4 43 (7.34%) Windows Server
5 41 (7.00%) Linux
6 32 (5.46%) Windows Server 2008
7 22 (3.75%) Windows Server 2012
8 15 (2.56%) SUSE
9 13 (2.22%) Unix
10 12 (2.05%) Red Hat Enterprise Linux
11 9 (1.54%) Mac OS
12 5 (0.85%) Windows XP
13 4 (0.68%) Android
13 4 (0.68%) Windows Server 2003
14 3 (0.51%) AIX
15 2 (0.34%) Apple iOS
15 2 (0.34%) Data ONTAP
15 2 (0.34%) Windows 8
16 1 (0.17%) HPUX
16 1 (0.17%) Mac OS X
Processes & Methodologies
1 586 (100.00%) ITIL
2 197 (33.62%) Service Management
3 86 (14.68%) Agile Software Development
3 86 (14.68%) Service Delivery
4 78 (13.31%) Change Management
5 73 (12.46%) ITSM
6 72 (12.29%) PRINCE2
7 71 (12.12%) Project Management
8 67 (11.43%) Stakeholder Management
9 58 (9.90%) Incident Management
10 47 (8.02%) Configuration Management
10 47 (8.02%) Problem-Solving
11 46 (7.85%) Problem Management
12 44 (7.51%) Disaster Recovery
13 34 (5.80%) Migration
13 34 (5.80%) Service Design
14 33 (5.63%) Asset Management
14 33 (5.63%) Business Continuity
15 32 (5.46%) Root Cause Analysis
16 30 (5.12%) DevOps
Programming Languages
1 35 (5.97%) PowerShell
2 31 (5.29%) SQL
3 22 (3.75%) Java
4 18 (3.07%) JavaScript
5 10 (1.71%) C
6 8 (1.37%) C++
7 7 (1.19%) C#
8 4 (0.68%) Bash Shell
8 4 (0.68%) Perl
8 4 (0.68%) VBScript
9 3 (0.51%) PL/SQL
9 3 (0.51%) Python
9 3 (0.51%) Shell Script
10 2 (0.34%) R
11 1 (0.17%) ABAP
11 1 (0.17%) AWK
11 1 (0.17%) sed
11 1 (0.17%) U-SQL
11 1 (0.17%) VB
11 1 (0.17%) VB.NET
Qualifications
1 63 (10.75%) Degree
2 53 (9.04%) Cisco Certification
3 48 (8.19%) Security Cleared
4 45 (7.68%) CCNA
5 42 (7.17%) SC Cleared
6 41 (7.00%) Microsoft Certification
7 33 (5.63%) MCSE
8 20 (3.41%) CCNP
9 19 (3.24%) MCP
10 17 (2.90%) PRINCE2 Practitioner
11 14 (2.39%) PMI Certification
12 13 (2.22%) MCSA
13 12 (2.05%) ISEB
14 10 (1.71%) PRINCE2 Certification
15 9 (1.54%) Computer Science Degree
16 8 (1.37%) PMP
17 6 (1.02%) CISSP
17 6 (1.02%) HND
17 6 (1.02%) VMware Certified Professional (VCP)
18 5 (0.85%) MCITP
Quality Assurance & Compliance
1 44 (7.51%) SLA
2 15 (2.56%) Data Quality
3 8 (1.37%) ISO/IEC 20000
4 7 (1.19%) ISO/IEC 27001
4 7 (1.19%) PMO
4 7 (1.19%) QA
5 6 (1.02%) GDPR
5 6 (1.02%) Sarbanes-Oxley
6 3 (0.51%) COBIT
6 3 (0.51%) Disclosure Scotland
6 3 (0.51%) PSD2
7 1 (0.17%) Cyber Essentials
7 1 (0.17%) Cyber Essentials PLUS
7 1 (0.17%) ISO 22301
7 1 (0.17%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 96 (16.38%) Active Directory
2 40 (6.83%) VMware Infrastructure
3 15 (2.56%) Oracle RAC
4 14 (2.39%) VMware ESXi
5 10 (1.71%) Hyper-V
6 9 (1.54%) XenApp
7 4 (0.68%) XenDesktop
8 3 (0.51%) BitLocker
8 3 (0.51%) ProxySG
8 3 (0.51%) Virtual Servers
8 3 (0.51%) VMware Workstation
9 2 (0.34%) Docker
9 2 (0.34%) Microsoft App-V
9 2 (0.34%) NFS
9 2 (0.34%) Terminal Services
9 2 (0.34%) vCloud
9 2 (0.34%) XenServer
10 1 (0.17%) KVM
10 1 (0.17%) vSphere
10 1 (0.17%) Xen
Systems Management
1 34 (5.80%) SCCM
2 12 (2.05%) AirWatch
2 12 (2.05%) Single Sign-On
3 8 (1.37%) SCOM
4 7 (1.19%) NetBackup
5 5 (0.85%) Ansible
6 4 (0.68%) Forefront Identity Manager
6 4 (0.68%) WSUS
7 3 (0.51%) HP ALM
7 3 (0.51%) HP Quality Center
7 3 (0.51%) MAILsweeper
7 3 (0.51%) Tivoli Storage Manager
8 2 (0.34%) Cisco CUCM
8 2 (0.34%) Data Guard
8 2 (0.34%) McAfee ePO
8 2 (0.34%) Microsoft Intune
8 2 (0.34%) Opscode Chef
8 2 (0.34%) SnapMirror
8 2 (0.34%) SnapVault
8 2 (0.34%) vCenter Server
Vendors
1 119 (20.31%) Microsoft
2 90 (15.36%) ServiceNow
3 67 (11.43%) Cisco
4 51 (8.70%) VMware
5 31 (5.29%) Citrix
6 28 (4.78%) Oracle
7 25 (4.27%) Remedy
8 23 (3.92%) SAP
9 22 (3.75%) Snow
10 21 (3.58%) HP
11 17 (2.90%) CheckPoint
12 15 (2.56%) IBM
13 13 (2.22%) Apple
13 13 (2.22%) CA
14 12 (2.05%) Ivanti
14 12 (2.05%) Red Hat
15 10 (1.71%) NetApp
16 9 (1.54%) Bloomberg
16 9 (1.54%) Fortinet
16 9 (1.54%) Reuters