Period
to 23 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 23 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 390 345 298
Rank change year-on-year -45 -47 +23
Contract jobs citing ITIL Certification 615 659 866
As % of all contract IT jobs advertised in the UK 0.61% 0.69% 0.80%
As % of the Qualifications category 3.23% 3.32% 3.85%
Number of daily rates quoted 383 435 578
UK median daily rate £380 £400 £375
Median daily rate % change year-on-year -5.00% +6.67% -0.40%
10th Percentile £143 £159 £163
90th Percentile £538 £538 £538
UK excluding London median daily rate £375 £350 £363
% change year-on-year +7.14% -3.45% -3.33%
Number of hourly rates quoted 29 29 48
UK median hourly rate £17.43 £17.43 £17.00
Median hourly rate % change year-on-year - +2.53% +17.24%
10th Percentile £13.00 £12.14 £8.75
90th Percentile £45.15 £24.00 £42.01
UK excluding London median hourly rate £17.43 £16.53 £17.00
% change year-on-year +5.48% -2.79% +17.24%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 19,069 19,877 22,501
As % of all contract IT jobs advertised in the UK 18.80% 20.71% 20.81%
Number of daily rates quoted 11,671 12,592 13,756
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £225 £250 £250
90th Percentile £625 £600 £575
UK excluding London median daily rate £400 £400 £388
% change year-on-year - +3.23% +3.33%
Number of hourly rates quoted 852 920 1,003
UK median hourly rate £25.00 £27.50 £27.50
Median hourly rate % change year-on-year -9.09% - +44.74%
10th Percentile £12.00 £12.00 £11.55
90th Percentile £50.25 £50.06 £51.45
UK excluding London median hourly rate £26.00 £27.50 £30.17
% change year-on-year -5.45% -8.85% +54.72%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 23 February 2018.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 23 February 2018.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 581 £385 -3.75% 130
UK excluding London -47 333 £375 +7.14% 94
London -8 264 £400 -11.11% 44
South East -31 94 £413 +7.84% 19
North of England +24 89 £425 +6.25% 25
North West +46 69 £425 +4.94% 7
East of England +29 58 £338 -20.59% 12
Midlands -29 58 £300 -6.25% 22
West Midlands -18 31 £313 -5.30% 15
East Midlands -6 27 £300 - 7
South West -12 18 £325 +15.56% 8
Yorkshire -17 15 £319 -20.31% 13
Scotland -35 12 £325 +1.56% 4
North East +18 5 £350 -12.50% 5
Wales -7 4 £234 -26.39% 3
Northern Ireland -13 1 £90 -73.84% 1

For the 6 months to 23 February 2018, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 615 (100.00%) ITIL
2 224 (36.42%) Service Management
3 174 (28.29%) Windows
4 139 (22.60%) Active Directory
5 129 (20.98%) Microsoft
6 93 (15.12%) Finance
7 87 (14.15%) ITSM
7 87 (14.15%) SLA
8 80 (13.01%) Service Delivery
9 78 (12.68%) Security Cleared
10 75 (12.20%) Project Management
11 68 (11.06%) Change Management
11 68 (11.06%) VMware
12 67 (10.89%) Microsoft Office
13 65 (10.57%) Windows Server
14 61 (9.92%) Cisco
15 58 (9.43%) PRINCE2
16 56 (9.11%) Banking
16 56 (9.11%) ServiceNow
16 56 (9.11%) Analytical Skills
17 54 (8.78%) Windows 7
17 54 (8.78%) Stakeholder Management
18 52 (8.46%) Citrix
18 52 (8.46%) Degree
19 51 (8.29%) Incident Management
19 51 (8.29%) Agile Software Development
20 50 (8.13%) SC Cleared
21 46 (7.48%) Service Design
22 42 (6.83%) Configuration Management
23 41 (6.67%) SCCM

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (4.72%) MS Exchange
2 17 (2.76%) Skype for Business
3 15 (2.44%) SharePoint
4 12 (1.95%) Exchange Server 2010
4 12 (1.95%) IIS
5 5 (0.81%) Blackberry Enterprise Server
6 4 (0.65%) CMS
7 3 (0.49%) Confluence
7 3 (0.49%) Exchange Server 2013
8 2 (0.33%) Apache
8 2 (0.33%) Tomcat
8 2 (0.33%) WebSphere
9 1 (0.16%) Apache Solr
9 1 (0.16%) DataSynapse
9 1 (0.16%) Documentum
9 1 (0.16%) Drupal
9 1 (0.16%) Elasticsearch
9 1 (0.16%) Exchange Server 2003
9 1 (0.16%) Oracle Coherence
9 1 (0.16%) Oracle Workflow
Applications
1 67 (10.89%) Microsoft Office
2 21 (3.41%) Microsoft Excel
3 11 (1.79%) Microsoft PowerPoint
4 8 (1.30%) MS Visio
5 6 (0.98%) Microsoft Project
6 3 (0.49%) Acrobat
7 2 (0.33%) AutoCAD
7 2 (0.33%) Spreadsheet
Business Applications
1 9 (1.46%) Remedy ITSM
2 5 (0.81%) Payment Gateway
3 1 (0.16%) Dynamics CRM
3 1 (0.16%) Oracle EBS
Cloud Services
1 38 (6.18%) Office 365
2 22 (3.58%) Microsoft Azure
3 13 (2.11%) Amazon AWS
4 9 (1.46%) SaaS
5 5 (0.81%) AWS CloudFormation
5 5 (0.81%) G Suite
6 4 (0.65%) Azure Active Directory
7 3 (0.49%) PaaS
8 2 (0.33%) IaaS
8 2 (0.33%) OneDrive
8 2 (0.33%) OpenShift
9 1 (0.16%) Amazon CloudWatch
9 1 (0.16%) Amazon EC2
9 1 (0.16%) Cloud Computing
9 1 (0.16%) SuccessFactors
9 1 (0.16%) Virtual Private Cloud
9 1 (0.16%) Yammer
Communications & Networking
1 29 (4.72%) DNS
2 24 (3.90%) DHCP
3 23 (3.74%) Firewall
4 19 (3.09%) VPN
5 18 (2.93%) SAN
6 15 (2.44%) TCP/IP
7 14 (2.28%) LAN
7 14 (2.28%) VoIP
8 11 (1.79%) WAN
9 10 (1.63%) Internet
10 8 (1.30%) Skype
11 7 (1.14%) WLAN
12 6 (0.98%) Fibre Channel
12 6 (0.98%) FTP
12 6 (0.98%) Intrusion Detection
12 6 (0.98%) Radio Access Network
13 5 (0.81%) Cisco ASA
13 5 (0.81%) MPLS
13 5 (0.81%) Network Security
13 5 (0.81%) Wireless
Database & Business Intelligence
1 18 (2.93%) SQL Server
2 6 (0.98%) Data Warehouse
3 5 (0.81%) Oracle Database
4 2 (0.33%) MS Access
4 2 (0.33%) MySQL
5 1 (0.16%) Amazon RDS
5 1 (0.16%) DB2
5 1 (0.16%) InterSystems Cache
5 1 (0.16%) MongoDB
5 1 (0.16%) Oracle Database 12c
5 1 (0.16%) PostgreSQL
5 1 (0.16%) Power BI
5 1 (0.16%) SQL Server 2008
5 1 (0.16%) SQL Server 2012
5 1 (0.16%) SQL Server Analysis Services
5 1 (0.16%) SQL Server Integration Services
5 1 (0.16%) SQL Server Reporting Services
5 1 (0.16%) SQLPlus
5 1 (0.16%) SSDT
Development Applications
1 11 (1.79%) JIRA
2 5 (0.81%) TestRail
3 4 (0.65%) Git (software)
4 3 (0.49%) Bitbucket
5 2 (0.33%) HP UFT
5 2 (0.33%) Jenkins
5 2 (0.33%) JMeter
5 2 (0.33%) Subversion
6 1 (0.16%) Artifactory
6 1 (0.16%) Maven
6 1 (0.16%) Serena SBM
6 1 (0.16%) Sonatype Nexus
6 1 (0.16%) Team Foundation Server
6 1 (0.16%) Visual Studio
General
1 93 (15.12%) Finance
2 56 (9.11%) Banking
3 28 (4.55%) Telecoms
4 20 (3.25%) Publishing
5 19 (3.09%) International Banking
6 14 (2.28%) Law
6 14 (2.28%) Retail
7 12 (1.95%) Legal
8 10 (1.63%) Investment Banking
9 8 (1.30%) Advertising
9 8 (1.30%) Pharmaceutical
10 5 (0.81%) Financial Institution
11 4 (0.65%) German Language
12 3 (0.49%) French Language
13 2 (0.33%) Automotive
13 2 (0.33%) Billing
13 2 (0.33%) Manufacturing
13 2 (0.33%) Marketing
14 1 (0.16%) Local Government
14 1 (0.16%) Multimedia
Job Titles
1 182 (29.59%) Analyst
2 107 (17.40%) Service Analyst
3 89 (14.47%) Service Manager
4 86 (13.98%) Service Desk Analyst
5 44 (7.15%) IT Manager
6 41 (6.67%) Architect
7 38 (6.18%) IT Analyst
8 37 (6.02%) ITIL Manager
9 30 (4.88%) ITIL Service Analyst
9 30 (4.88%) ITIL Service Manager
9 30 (4.88%) Project Manager
10 27 (4.39%) Business Analyst
10 27 (4.39%) Support Analyst
11 26 (4.23%) Delivery Manager
11 26 (4.23%) ITIL Service Desk Analyst
11 26 (4.23%) Services Delivery Manager
12 25 (4.07%) Support Engineer
13 24 (3.90%) Service Transition Manager
13 24 (3.90%) Transition Manager
14 21 (3.41%) Consultant
Libraries, Frameworks & Software Standards
1 24 (3.90%) Web Services
2 14 (2.28%) HTML
3 13 (2.11%) .NET
4 11 (1.79%) AngularJS
4 11 (1.79%) CSS
4 11 (1.79%) Twitter Bootstrap
5 8 (1.30%) Middleware
6 7 (1.14%) ISPF
7 5 (0.81%) REST
7 5 (0.81%) Software Packaging
8 4 (0.65%) SOAP
9 2 (0.33%) LDAP
9 2 (0.33%) Spring
9 2 (0.33%) XML
9 2 (0.33%) XML Messaging
10 1 (0.16%) Core Data
10 1 (0.16%) Elastic Stack
10 1 (0.16%) LAMP
10 1 (0.16%) Spring Boot
10 1 (0.16%) X-Windows
Miscellaneous
1 56 (9.11%) Analytical Skills
2 33 (5.37%) Management Information System
3 24 (3.90%) Computer Science
4 23 (3.74%) Data Centre
5 10 (1.63%) Blackberry
5 10 (1.63%) PMI
6 9 (1.46%) CMDB
6 9 (1.46%) Mainframe
6 9 (1.46%) NHS
6 9 (1.46%) User Experience
7 6 (0.98%) Clustering
7 6 (0.98%) Data Protection Act
8 5 (0.81%) Enterprise Software
8 5 (0.81%) RSA SecurID
9 4 (0.65%) Client/Server
9 4 (0.65%) Data Structures
9 4 (0.65%) EMC VNX
9 4 (0.65%) Fat Client
9 4 (0.65%) iPhone
9 4 (0.65%) Thin Client
Operating Systems
1 174 (28.29%) Windows
2 65 (10.57%) Windows Server
3 54 (8.78%) Windows 7
4 35 (5.69%) Linux
5 31 (5.04%) Unix
6 30 (4.88%) Windows Server 2008
7 27 (4.39%) Windows Server 2012
8 25 (4.07%) Windows 10
9 17 (2.76%) Windows Server 2003
10 7 (1.14%) AIX
10 7 (1.14%) Windows XP
11 6 (0.98%) Android
11 6 (0.98%) Solaris
11 6 (0.98%) Windows Vista
12 4 (0.65%) SUSE
13 3 (0.49%) Mac OS X
13 3 (0.49%) Windows 8
14 2 (0.33%) Apple iOS
14 2 (0.33%) Mac OS
15 1 (0.16%) MVS
Processes & Methodologies
1 615 (100.00%) ITIL
2 224 (36.42%) Service Management
3 87 (14.15%) ITSM
4 80 (13.01%) Service Delivery
5 75 (12.20%) Project Management
6 68 (11.06%) Change Management
7 58 (9.43%) PRINCE2
8 54 (8.78%) Stakeholder Management
9 51 (8.29%) Agile Software Development
9 51 (8.29%) Incident Management
10 46 (7.48%) Service Design
11 42 (6.83%) Configuration Management
12 34 (5.53%) Asset Management
13 24 (3.90%) IT Asset Management
13 24 (3.90%) Release Management
14 22 (3.58%) Continuous Improvement
14 22 (3.58%) Migration
15 21 (3.41%) Disaster Recovery
16 18 (2.93%) Mentoring
16 18 (2.93%) Root Cause Analysis
Programming Languages
1 29 (4.72%) SQL
2 28 (4.55%) PowerShell
3 20 (3.25%) Java
4 12 (1.95%) C
5 10 (1.63%) Python
6 8 (1.30%) JavaScript
6 8 (1.30%) Shell Script
7 7 (1.14%) C#
7 7 (1.14%) JCL
8 6 (0.98%) C++
9 5 (0.81%) Ruby
10 4 (0.65%) Perl
10 4 (0.65%) PHP
10 4 (0.65%) R
11 3 (0.49%) Bash Shell
11 3 (0.49%) VBScript
12 2 (0.33%) PL/SQL
12 2 (0.33%) VB
12 2 (0.33%) VB.NET
13 1 (0.16%) T-SQL
Qualifications
1 78 (12.68%) Security Cleared
2 52 (8.46%) Degree
3 50 (8.13%) SC Cleared
4 39 (6.34%) Microsoft Certification
5 30 (4.88%) MCSE
6 24 (3.90%) Cisco Certification
6 24 (3.90%) MCP
7 17 (2.76%) Computer Science Degree
8 15 (2.44%) MCSA
9 14 (2.28%) CCNP
10 13 (2.11%) PMI Certification
11 12 (1.95%) DV Cleared
12 11 (1.79%) CCNA
13 9 (1.46%) ISEB
13 9 (1.46%) ITIL Foundation Certificate
14 7 (1.14%) PRINCE2 Practitioner
15 6 (0.98%) CBAP
15 6 (0.98%) ISTQB
15 6 (0.98%) VMware Certified Professional (VCP)
16 5 (0.81%) PRINCE2 Certification
Quality Assurance & Compliance
1 87 (14.15%) SLA
2 22 (3.58%) ISO/IEC 27001
3 21 (3.41%) ISO/IEC 20000
4 17 (2.76%) ISO 9001
5 13 (2.11%) PMO
6 8 (1.30%) QA
7 6 (0.98%) GDPR
8 4 (0.65%) PCI DSS
9 3 (0.49%) Government Security Classifications
9 3 (0.49%) HMG Security Policy Framework
10 1 (0.16%) Disclosure Scotland
10 1 (0.16%) ISO 22301
10 1 (0.16%) PMBOK
System Software
1 139 (22.60%) Active Directory
2 35 (5.69%) VMware Infrastructure
3 22 (3.58%) Hyper-V
4 11 (1.79%) vSphere
4 11 (1.79%) XenApp
5 8 (1.30%) VMware ESXi
6 6 (0.98%) Time Sharing Option
7 4 (0.65%) Virtual Machines
8 3 (0.49%) Docker
9 2 (0.33%) BitLocker
9 2 (0.33%) VMware Workstation
9 2 (0.33%) XenDesktop
10 1 (0.16%) EMC RecoverPoint
10 1 (0.16%) Firmware
10 1 (0.16%) Job Entry Subsystem
10 1 (0.16%) NFS
10 1 (0.16%) Terminal Server
10 1 (0.16%) vCloud
10 1 (0.16%) Virtual Desktop
Systems Management
1 41 (6.67%) SCCM
2 12 (1.95%) AirWatch
3 9 (1.46%) Systems Management Server (SMS)
4 7 (1.14%) HP Quality Center
4 7 (1.14%) Netcool
4 7 (1.14%) WSUS
5 6 (0.98%) McAfee ePO
5 6 (0.98%) Opscode Chef
5 6 (0.98%) SCOM
6 5 (0.81%) Ansible
6 5 (0.81%) HP ALM
6 5 (0.81%) NetBackup
6 5 (0.81%) OpenView Configuration Management
7 4 (0.65%) EMC NetWorker
7 4 (0.65%) Forefront Identity Manager
7 4 (0.65%) Single Sign-On
7 4 (0.65%) Tivoli
8 3 (0.49%) Backup Exec
8 3 (0.49%) Microsoft Data Protection Manager
8 3 (0.49%) Puppet
Vendors
1 129 (20.98%) Microsoft
2 68 (11.06%) VMware
3 61 (9.92%) Cisco
4 56 (9.11%) ServiceNow
5 52 (8.46%) Citrix
6 31 (5.04%) HP
7 17 (2.76%) Snow
8 16 (2.60%) McAfee
9 15 (2.44%) EMC
9 15 (2.44%) IBM
9 15 (2.44%) Remedy
10 14 (2.28%) SAP
11 13 (2.11%) NetApp
11 13 (2.11%) Oracle
12 12 (1.95%) Ivanti
13 9 (1.46%) BMC
13 9 (1.46%) Dell
14 8 (1.30%) SolarWinds
15 6 (0.98%) F5
15 6 (0.98%) Google