Period
to 4 August 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 4 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Certification
UK
6 months to
4 Aug 2020
Same period 2019 Same period 2018
Rank 393 402 414
Rank change year-on-year +9 +12 -35
Contract jobs citing ITIL Certification 161 540 591
As % of all contract jobs advertised in the UK 0.45% 0.59% 0.57%
As % of the Qualifications category 1.83% 3.10% 3.04%
Number of daily rates quoted 93 336 375
Median daily rate £425 £400 £425
Median daily rate % change year-on-year +6.25% -5.88% +6.25%
10th Percentile £157 £135 £200
90th Percentile £575 £575 £575
UK excluding London median daily rate £400 £375 £413
% change year-on-year +6.67% -9.09% +3.13%
Number of hourly rates quoted 5 11 41
Median hourly rate £28.00 £19.64 £16.00
Median hourly rate % change year-on-year +42.57% +22.75% +6.67%
10th Percentile £16.13 £10.55 £12.20
90th Percentile £35.00 £31.25 £40.25
UK excluding London median hourly rate £16.95 £20.32 £16.00
% change year-on-year -16.58% +27.00% +10.34%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 8,814 17,400 19,472
As % of all contract IT jobs advertised in the UK 24.61% 19.09% 18.80%
Number of daily rates quoted 5,250 10,565 11,530
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £281 £263 £240
90th Percentile £638 £650 £625
UK excluding London median daily rate £450 £450 £413
% change year-on-year - +9.09% +3.13%
Number of hourly rates quoted 454 828 932
Median hourly rate £35.00 £35.00 £22.93
Median hourly rate % change year-on-year - +52.64% -23.36%
10th Percentile £16.87 £13.44 £12.64
90th Percentile £56.78 £57.93 £50.25
Median hourly rate £35.00 £35.00 £23.65
% change year-on-year - +47.99% -23.38%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL Certification.

Daily rate trend for ITIL Certification in the UK

ITIL Certification
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL Certification over the 6 months to 4 August 2020.

Daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL Certification.

Hourly rate trend for ITIL Certification in the UK

ITIL Certification
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL Certification over the 6 months to 4 August 2020.

Hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 4 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 144 £425 +6.25% 42
UK excluding London +53 100 £400 +6.67% 39
London +88 58 £450 -1.64% 4
North of England +81 28 £350 +33.33% 7
South East +59 25 £413 +3.13% 8
North West +61 23 £350 +36.59% 2
South West +75 16 £400 -11.11% 1
Midlands +52 12 £356 -1.04% 14
Scotland +52 8 £463 +23.33% 1
East of England +58 6 £415 +3.75% 8
West Midlands +51 6 £425 +8.97% 10
East Midlands +37 6 £288 -11.54% 4
Work from Home -18 6 £475 +18.75% 2
Yorkshire +68 5 £675 +88.81% 4
Northern Ireland +24 5 £160 +6.67%
Wales +39 1 - -

For the 6 months to 4 August 2020, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 161 (100.00%) ITIL
2 66 (40.99%) Windows
3 43 (26.71%) Active Directory
4 36 (22.36%) Service Management
5 34 (21.12%) Microsoft
6 33 (20.50%) Security Cleared
7 32 (19.88%) Windows 10
8 27 (16.77%) Windows Server
8 27 (16.77%) Office 365
9 26 (16.15%) SC Cleared
9 26 (16.15%) Microsoft Office
9 26 (16.15%) Finance
9 26 (16.15%) Agile Software Development
10 25 (15.53%) VMware
11 24 (14.91%) Citrix
12 23 (14.29%) Degree
12 23 (14.29%) Windows Server 2012
13 22 (13.66%) Analytical Skills
13 22 (13.66%) Microsoft Certification
14 21 (13.04%) Windows Server 2008
15 20 (12.42%) DNS
15 20 (12.42%) Service Delivery
16 19 (11.80%) Firewall
16 19 (11.80%) DHCP
16 19 (11.80%) Data Protection
16 19 (11.80%) Azure
17 18 (11.18%) VMware Infrastructure
17 18 (11.18%) Cisco
17 18 (11.18%) HP
17 18 (11.18%) SAN

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (9.32%) MS Exchange
2 14 (8.70%) Exchange Server 2010
3 11 (6.83%) IIS
4 9 (5.59%) SharePoint
5 4 (2.48%) NetWeaver
6 3 (1.86%) Blackberry Enterprise Server
6 3 (1.86%) Tomcat
7 2 (1.24%) CMS
7 2 (1.24%) Skype for Business
8 1 (0.62%) Confluence
8 1 (0.62%) Exchange Server 2013
Applications
1 26 (16.15%) Microsoft Office
2 4 (2.48%) MS Visio
3 2 (1.24%) Microsoft Excel
3 2 (1.24%) Microsoft PowerPoint
3 2 (1.24%) Microsoft Project
4 1 (0.62%) SOLIDWORKS
Business Applications
1 4 (2.48%) ION MarketView
1 4 (2.48%) SAP BPC
2 3 (1.86%) Remedy ITSM
3 1 (0.62%) Line 500
3 1 (0.62%) SAP PLM
3 1 (0.62%) Teamcenter
Cloud Services
1 27 (16.77%) Office 365
2 19 (11.80%) Azure
3 13 (8.07%) AWS
4 5 (3.11%) Cloud Computing
5 4 (2.48%) Azure Active Directory
5 4 (2.48%) OpenShift
6 3 (1.86%) IaaS
6 3 (1.86%) PaaS
7 2 (1.24%) Azure ExpressRoute
7 2 (1.24%) Power Platform
7 2 (1.24%) SaaS
8 1 (0.62%) Mimecast
8 1 (0.62%) OneDrive
8 1 (0.62%) SuccessFactors
Communications & Networking
1 20 (12.42%) DNS
2 19 (11.80%) DHCP
2 19 (11.80%) Firewall
3 18 (11.18%) SAN
4 12 (7.45%) TCP/IP
5 10 (6.21%) WAN
6 8 (4.97%) VPN
7 6 (3.73%) IPv4
7 6 (3.73%) LAN
7 6 (3.73%) Radio Access Network
7 6 (3.73%) Skype
8 4 (2.48%) 5G
8 4 (2.48%) VoIP
9 3 (1.86%) HTTP
9 3 (1.86%) MPLS
9 3 (1.86%) SSL
9 3 (1.86%) Wi-Fi
9 3 (1.86%) Wireless
10 2 (1.24%) PBX
11 1 (0.62%) PSTN
Database & Business Intelligence
1 17 (10.56%) SQL Server
2 4 (2.48%) BusinessObjects
2 4 (2.48%) DB2
2 4 (2.48%) SAP BW
3 2 (1.24%) Azure SQL Database
3 2 (1.24%) Cosmos DB
3 2 (1.24%) Data Warehouse
3 2 (1.24%) MySQL
3 2 (1.24%) Power BI
3 2 (1.24%) SQL Server 2012
4 1 (0.62%) Crystal Reports
4 1 (0.62%) Microsoft Analysis Services
4 1 (0.62%) MongoDB
4 1 (0.62%) SQL Server 2008
4 1 (0.62%) SQL Server 2014
4 1 (0.62%) SQL Server 2016
4 1 (0.62%) SQL Server Analysis Services
4 1 (0.62%) SQL Server Integration Services
4 1 (0.62%) SQL Server Reporting Services
Development Applications
1 3 (1.86%) Artifactory
1 3 (1.86%) Cucumber
1 3 (1.86%) Git (software)
1 3 (1.86%) JUnit
1 3 (1.86%) Maven
1 3 (1.86%) Team Foundation Server
2 2 (1.24%) JIRA
3 1 (0.62%) Visual Studio
3 1 (0.62%) Visual Studio Team System
General
1 26 (16.15%) Finance
2 11 (6.83%) Public Sector
3 10 (6.21%) Banking
4 9 (5.59%) Telecoms
5 7 (4.35%) Front Office
6 6 (3.73%) Investment Banking
7 4 (2.48%) Law
8 3 (1.86%) Billing
8 3 (1.86%) Manufacturing
9 2 (1.24%) Automotive
9 2 (1.24%) Legal
9 2 (1.24%) Publishing
9 2 (1.24%) Retail
10 1 (0.62%) Aerospace
10 1 (0.62%) Back Office
10 1 (0.62%) Electronics
10 1 (0.62%) French Language
10 1 (0.62%) Local Government
10 1 (0.62%) Marketing
Job Titles
1 36 (22.36%) Analyst
2 17 (10.56%) Service Manager
3 16 (9.94%) Service Analyst
3 16 (9.94%) Service Desk Analyst
4 12 (7.45%) Support Analyst
5 10 (6.21%) Consultant
5 10 (6.21%) Desktop Support
5 10 (6.21%) Support Engineer
6 9 (5.59%) Delivery Manager
6 9 (5.59%) Infrastructure Engineer
6 9 (5.59%) Project Manager
6 9 (5.59%) Technical Support
7 8 (4.97%) Architect
7 8 (4.97%) Desktop Analyst
7 8 (4.97%) Desktop Support Analyst
7 8 (4.97%) Service Delivery Manager
8 7 (4.35%) IT Manager
8 7 (4.35%) Support Officer
8 7 (4.35%) Technical Support Officer
9 5 (3.11%) Management Consultant
Libraries, Frameworks & Software Standards
1 3 (1.86%) .NET
1 3 (1.86%) Apache Camel
1 3 (1.86%) Hibernate
1 3 (1.86%) LDAP
1 3 (1.86%) Middleware
1 3 (1.86%) TIBCO EMS
1 3 (1.86%) WireMock
2 2 (1.24%) Apache Cordova
2 2 (1.24%) Flutter
2 2 (1.24%) Ionic Framework
2 2 (1.24%) Node.js
3 1 (0.62%) JDBC
3 1 (0.62%) ODBC
3 1 (0.62%) REST
3 1 (0.62%) Web Services
3 1 (0.62%) X-Windows
Miscellaneous
1 22 (13.66%) Analytical Skills
2 13 (8.07%) Management Information System
3 12 (7.45%) Self-Motivation
4 10 (6.21%) HP StoreVirtual
5 6 (3.73%) Data Centre
6 5 (3.11%) Public Cloud
7 4 (2.48%) Blackberry
7 4 (2.48%) Linux Command Line
7 4 (2.48%) Mobile App
8 3 (1.86%) CMDB
8 3 (1.86%) N-Tier
9 2 (1.24%) AS400
9 2 (1.24%) Data Structures
9 2 (1.24%) iSeries
9 2 (1.24%) NHS
9 2 (1.24%) PKI
9 2 (1.24%) Replication
10 1 (0.62%) Client/Server
10 1 (0.62%) Hybrid Cloud
10 1 (0.62%) IVR
Operating Systems
1 66 (40.99%) Windows
2 32 (19.88%) Windows 10
3 27 (16.77%) Windows Server
4 23 (14.29%) Windows Server 2012
5 21 (13.04%) Windows Server 2008
6 12 (7.45%) Linux
7 11 (6.83%) Unix
7 11 (6.83%) Windows 7
8 10 (6.21%) Windows Server 2016
9 4 (2.48%) Android
9 4 (2.48%) Red Hat Enterprise Linux
10 3 (1.86%) AIX
10 3 (1.86%) Solaris
11 2 (1.24%) Mac OS
12 1 (0.62%) Mac OS X
12 1 (0.62%) Windows Server 2019
12 1 (0.62%) Windows XP
Processes & Methodologies
1 161 (100.00%) ITIL
2 36 (22.36%) Service Management
3 26 (16.15%) Agile Software Development
4 20 (12.42%) Service Delivery
5 19 (11.80%) Data Protection
6 18 (11.18%) Stakeholder Management
7 17 (10.56%) PRINCE2
8 16 (9.94%) Project Management
9 15 (9.32%) High Availability
9 15 (9.32%) ITSM
9 15 (9.32%) Service Design
10 13 (8.07%) Incident Management
10 13 (8.07%) Problem-Solving
11 12 (7.45%) DevOps
11 12 (7.45%) Disaster Recovery
12 11 (6.83%) Mentoring
12 11 (6.83%) People Management
13 10 (6.21%) Change Management
13 10 (6.21%) Migration
13 10 (6.21%) Patch Management
Programming Languages
1 16 (9.94%) SQL
2 12 (7.45%) PowerShell
3 4 (2.48%) ABAP
3 4 (2.48%) VBA
4 3 (1.86%) Java
5 2 (1.24%) Apple Swift
5 2 (1.24%) C
5 2 (1.24%) Objective-C
6 1 (0.62%) Bash Shell
6 1 (0.62%) Go
6 1 (0.62%) Korn
6 1 (0.62%) Perl
6 1 (0.62%) T-SQL
Qualifications
1 33 (20.50%) Security Cleared
2 26 (16.15%) SC Cleared
3 23 (14.29%) Degree
4 22 (13.66%) Microsoft Certification
5 12 (7.45%) DV Cleared
6 8 (4.97%) Cisco Certification
6 8 (4.97%) MCSA
7 6 (3.73%) PMP
8 5 (3.11%) Computer Science Degree
8 5 (3.11%) MCSE
9 4 (2.48%) CCNA
9 4 (2.48%) SAP Certification
9 4 (2.48%) VMware Certified Professional (VCP)
10 3 (1.86%) MCP
10 3 (1.86%) PMI Certification
11 2 (1.24%) CCNP
11 2 (1.24%) CISSP
11 2 (1.24%) Citrix Certification
11 2 (1.24%) MCITP
11 2 (1.24%) MOS
Quality Assurance & Compliance
1 17 (10.56%) SLA
2 11 (6.83%) Government Security Classifications
2 11 (6.83%) NCSC
3 6 (3.73%) HMG Security Policy Framework
3 6 (3.73%) ISO/IEC 27001
4 5 (3.11%) QA
5 1 (0.62%) Data Quality
5 1 (0.62%) Disclosure Scotland
System Software
1 43 (26.71%) Active Directory
2 18 (11.18%) VMware Infrastructure
3 17 (10.56%) Hyper-V
4 11 (6.83%) Virtual Machines
5 7 (4.35%) Docker
6 4 (2.48%) Virtual Desktop
6 4 (2.48%) XenApp
7 3 (1.86%) BitLocker
7 3 (1.86%) VMware ESXi
8 2 (1.24%) Microsoft App-V
8 2 (1.24%) vSphere
9 1 (0.62%) ISA Server
9 1 (0.62%) NFS
9 1 (0.62%) Virtual Servers
Systems Management
1 11 (6.83%) Microsoft Data Protection Manager
2 10 (6.21%) SCCM
3 9 (5.59%) Microsoft Intune
4 8 (4.97%) Ansible
5 6 (3.73%) Norton AntiVirus
5 6 (3.73%) WSUS
6 4 (2.48%) Opscode Chef
7 3 (1.86%) Grafana
7 3 (1.86%) Kibana
7 3 (1.86%) Kubernetes
7 3 (1.86%) NetBackup
7 3 (1.86%) Prometheus
7 3 (1.86%) SCOM
8 2 (1.24%) vMotion
9 1 (0.62%) AirWatch
9 1 (0.62%) Cisco CUCM
9 1 (0.62%) Cisco UCCX
9 1 (0.62%) SCVMM
9 1 (0.62%) SolarWinds Orion
9 1 (0.62%) Terraform
Vendors
1 34 (21.12%) Microsoft
2 25 (15.53%) VMware
3 24 (14.91%) Citrix
4 18 (11.18%) Cisco
4 18 (11.18%) HP
5 14 (8.70%) ServiceNow
6 9 (5.59%) SAP
7 8 (4.97%) Bloomberg
7 8 (4.97%) Oracle
7 8 (4.97%) Reuters
7 8 (4.97%) Symantec
8 7 (4.35%) CheckPoint
8 7 (4.35%) Red Hat
8 7 (4.35%) SolarWinds
9 6 (3.73%) Lumension
9 6 (3.73%) NetApp
9 6 (3.73%) Sophos
10 5 (3.11%) Remedy
10 5 (3.11%) Sun
11 4 (2.48%) Juniper