Period
to 22 October 2019

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 22 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
22 Oct 2019
Same period 2018 Same period 2017
Rank 395 436 391
Rank change year-on-year +41 -45 -68
Contract jobs citing ITIL Certification 507 556 611
As % of all contract IT jobs advertised in the UK 0.60% 0.54% 0.61%
As % of the Qualifications category 2.99% 2.90% 3.28%
Number of daily rates quoted 307 360 408
UK median daily rate £400 £419 £413
Median daily rate % change year-on-year -4.48% +1.52% +3.13%
10th Percentile £140 £155 £155
90th Percentile £538 £575 £550
UK excluding London median daily rate £375 £400 £400
% change year-on-year -6.25% - +6.67%
Number of hourly rates quoted 15 41 21
UK median hourly rate £19.64 £16.50 £17.43
Median hourly rate % change year-on-year +19.03% -5.34% -4.49%
10th Percentile £14.40 £12.20 £12.00
90th Percentile £33.50 £36.50 £55.00
UK excluding London median hourly rate £18.82 £16.00 £16.00
% change year-on-year +17.63% - -11.11%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 16,970 19,168 18,642
As % of all contract IT jobs advertised in the UK 20.01% 18.56% 18.76%
Number of daily rates quoted 10,418 11,333 11,376
UK median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +3.66%
10th Percentile £260 £244 £225
90th Percentile £638 £625 £600
UK excluding London median daily rate £448 £415 £400
% change year-on-year +7.83% +3.75% +4.58%
Number of hourly rates quoted 843 957 902
UK median hourly rate £36.00 £25.00 £27.50
Median hourly rate % change year-on-year +44.00% -9.09% +3.77%
10th Percentile £14.33 £12.55 £12.01
90th Percentile £59.97 £51.00 £49.98
UK excluding London median hourly rate £36.00 £25.00 £30.00
% change year-on-year +44.00% -16.67% +9.09%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 22 October 2019.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 22 October 2019.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 22 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 479 £400 -5.88% 126
UK excluding London +88 317 £375 -6.25% 95
London -8 183 £410 -8.89% 37
South East +58 105 £400 -10.71% 23
North of England +61 87 £365 -14.12% 25
North West +35 64 £343 -19.41% 9
Midlands +55 46 £400 +14.29% 15
South West +12 34 £425 +30.77% 13
East Midlands +39 24 £360 +92.00% 6
East of England +1 22 £350 +12.00% 13
West Midlands +14 21 £438 +25.00% 9
Yorkshire +32 19 £365 -14.12% 8
Scotland +32 17 £375 +7.14% 3
Wales +23 4 £360 +2.86% 3
North East +11 4 £170 -58.15% 8
Northern Ireland - 3 £160 -

For the 6 months to 22 October 2019, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 507 (100.00%) ITIL
2 155 (30.57%) Windows
3 131 (25.84%) Microsoft
4 124 (24.46%) Service Management
5 118 (23.27%) Finance
6 116 (22.88%) Active Directory
7 113 (22.29%) Office 365
8 103 (20.32%) Microsoft Office
9 85 (16.77%) Service Delivery
10 84 (16.57%) Windows 10
11 81 (15.98%) Windows 7
11 81 (15.98%) ITSM
12 71 (14.00%) SLA
13 67 (13.21%) ServiceNow
14 63 (12.43%) Migration
15 58 (11.44%) Project Management
15 58 (11.44%) Security Cleared
16 56 (11.05%) Change Management
16 56 (11.05%) SCCM
17 52 (10.26%) Agile Software Development
18 51 (10.06%) Analytical Skills
19 49 (9.66%) Problem Management
20 48 (9.47%) Stakeholder Management
21 44 (8.68%) Cisco
21 44 (8.68%) Windows Server
22 42 (8.28%) Project Delivery
23 41 (8.09%) Self-Motivation
24 40 (7.89%) VMware
24 40 (7.89%) SC Cleared
25 37 (7.30%) DNS

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (6.71%) SharePoint
2 31 (6.11%) MS Exchange
3 16 (3.16%) Exchange Server 2010
4 8 (1.58%) IIS
5 6 (1.18%) Confluence
5 6 (1.18%) SharePoint 2013
5 6 (1.18%) Skype for Business
5 6 (1.18%) WebSphere
6 5 (0.99%) Blackberry Enterprise Server
6 5 (0.99%) Documentum
6 5 (0.99%) WebSphere Application Server
7 4 (0.79%) K2 blackpearl
8 3 (0.59%) Apache
8 3 (0.59%) Exchange Server 2007
8 3 (0.59%) Exchange Server 2013
8 3 (0.59%) Tomcat
9 2 (0.39%) IBM Notes
9 2 (0.39%) JBoss
9 2 (0.39%) SharePoint 2010
9 2 (0.39%) WebLogic
Applications
1 103 (20.32%) Microsoft Office
2 15 (2.96%) Microsoft Excel
3 7 (1.38%) MS Visio
4 4 (0.79%) Microsoft PowerPoint
5 2 (0.39%) Microsoft Project
5 2 (0.39%) Spreadsheet
6 1 (0.20%) AutoCAD
Business Applications
1 7 (1.38%) Remedy ITSM
2 1 (0.20%) Dynamics CRM
2 1 (0.20%) ION MarketView
2 1 (0.20%) Magento
2 1 (0.20%) SAP CO
2 1 (0.20%) SAP FI
2 1 (0.20%) SAP FI/CO
2 1 (0.20%) SAP Oil and Gas
2 1 (0.20%) SAP S/4HANA
Cloud Services
1 113 (22.29%) Office 365
2 30 (5.92%) Azure
3 15 (2.96%) AWS
4 13 (2.56%) OneDrive
5 7 (1.38%) PaaS
6 6 (1.18%) GCP
7 5 (0.99%) SaaS
8 3 (0.59%) GitHub
8 3 (0.59%) IaaS
9 2 (0.39%) Azure Active Directory
10 1 (0.20%) Datadog
10 1 (0.20%) Power Platform
10 1 (0.20%) SurveyMonkey
10 1 (0.20%) Yammer
Communications & Networking
1 37 (7.30%) DNS
2 30 (5.92%) VPN
3 27 (5.33%) DHCP
4 20 (3.94%) TCP/IP
5 18 (3.55%) Skype
6 17 (3.35%) Firewall
7 13 (2.56%) SAN
8 12 (2.37%) LAN
9 11 (2.17%) WAN
10 10 (1.97%) Wireless
11 8 (1.58%) VoIP
12 7 (1.38%) Cisco IOS
12 7 (1.38%) HTTP
13 6 (1.18%) HTTPS
13 6 (1.18%) Radio Access Network
13 6 (1.18%) SSL
14 5 (0.99%) DMZ
14 5 (0.99%) FTP
14 5 (0.99%) IPv4
15 4 (0.79%) Network Security
Database & Business Intelligence
1 17 (3.35%) SQL Server
2 8 (1.58%) Oracle Database
3 7 (1.38%) Oracle Database 12c
4 6 (1.18%) MySQL
5 5 (0.99%) GIS
6 3 (0.59%) BusinessObjects
6 3 (0.59%) Crystal Reports
6 3 (0.59%) Data Warehouse
6 3 (0.59%) Pentaho
6 3 (0.59%) SQL Server Integration Services
7 2 (0.39%) Apache Hive
7 2 (0.39%) Big Data
7 2 (0.39%) Relational Database
8 1 (0.20%) Azure SQL Database
8 1 (0.20%) Cosmos DB
8 1 (0.20%) Electronic Patient Records
8 1 (0.20%) Power BI
8 1 (0.20%) SQL Server Analysis Services
8 1 (0.20%) SQL Server Reporting Services
Development Applications
1 12 (2.37%) JIRA
2 5 (0.99%) CA Gen
3 4 (0.79%) Jenkins
4 3 (0.59%) Git (software)
4 3 (0.59%) GitLab
5 2 (0.39%) Rational DOORS
5 2 (0.39%) Selenium
5 2 (0.39%) Subversion
6 1 (0.20%) Balsamiq
6 1 (0.20%) Bitbucket
6 1 (0.20%) Cucumber
6 1 (0.20%) Oracle Forms
6 1 (0.20%) PowerBuilder
6 1 (0.20%) SoapUI
6 1 (0.20%) Toad
6 1 (0.20%) Visual Studio Team System
General
1 118 (23.27%) Finance
2 36 (7.10%) Public Sector
3 30 (5.92%) Law
4 27 (5.33%) Banking
5 21 (4.14%) Telecoms
6 9 (1.78%) Legal
7 7 (1.38%) Investment Banking
8 5 (0.99%) Back Office
8 5 (0.99%) Billing
8 5 (0.99%) Front Office
9 4 (0.79%) Financial Institution
9 4 (0.79%) Pharmaceutical
10 3 (0.59%) Advertising
10 3 (0.59%) Retail
11 2 (0.39%) Marketing
12 1 (0.20%) Dutch Language
12 1 (0.20%) Local Government
12 1 (0.20%) Private Banking
12 1 (0.20%) Publishing
12 1 (0.20%) Retail Banking
Job Titles
1 110 (21.70%) Analyst
2 71 (14.00%) Service Manager
3 57 (11.24%) Service Analyst
4 54 (10.65%) Service Desk Analyst
5 43 (8.48%) 2nd Line Support
6 41 (8.09%) Support Analyst
7 40 (7.89%) Desktop Support
8 27 (5.33%) Delivery Manager
8 27 (5.33%) Service Delivery Manager
9 25 (4.93%) ITIL Manager
9 25 (4.93%) Support Engineer
10 24 (4.73%) Project Manager
11 22 (4.34%) 2nd Line Desktop Support
12 20 (3.94%) 1st Line Support
12 20 (3.94%) Desktop Analyst
12 20 (3.94%) Infrastructure Engineer
13 19 (3.75%) Desktop Support Analyst
13 19 (3.75%) Technical Support
14 18 (3.55%) 2nd Line Support Analyst
14 18 (3.55%) Service Desk Support
Libraries, Frameworks & Software Standards
1 22 (4.34%) Web Services
2 12 (2.37%) Middleware
3 8 (1.58%) REST
4 7 (1.38%) SOAP
5 4 (0.79%) XML
6 3 (0.59%) IBM Integration Bus
7 2 (0.39%) .NET
7 2 (0.39%) 802.1X
7 2 (0.39%) HTML
7 2 (0.39%) jQuery
7 2 (0.39%) LDAP
7 2 (0.39%) WebSphere MQ
8 1 (0.20%) AngularJS
8 1 (0.20%) CSS
8 1 (0.20%) CSS3
8 1 (0.20%) JSP
8 1 (0.20%) Rendezvous
8 1 (0.20%) SAPUI5
8 1 (0.20%) Twitter Bootstrap
8 1 (0.20%) XSLT
Miscellaneous
1 51 (10.06%) Analytical Skills
2 41 (8.09%) Self-Motivation
3 25 (4.93%) Data Centre
4 17 (3.35%) Smartphone
5 16 (3.16%) CMDB
6 15 (2.96%) Management Information System
7 11 (2.17%) NHS
8 10 (1.97%) iPhone
9 8 (1.58%) Blackberry
9 8 (1.58%) Video Conferencing
10 7 (1.38%) Clustering
11 6 (1.18%) Mainframe
11 6 (1.18%) User Experience
12 5 (0.99%) Foreign Exchange (FX)
12 5 (0.99%) HP StoreVirtual
12 5 (0.99%) Hybrid Cloud
13 4 (0.79%) Public Cloud
14 3 (0.59%) Driving Licence
14 3 (0.59%) TM Forum
14 3 (0.59%) Virtual Team
Operating Systems
1 155 (30.57%) Windows
2 84 (16.57%) Windows 10
3 81 (15.98%) Windows 7
4 44 (8.68%) Windows Server
5 24 (4.73%) Windows Server 2008
6 19 (3.75%) Unix
7 17 (3.35%) Linux
8 16 (3.16%) Windows Server 2012
9 14 (2.76%) Android
10 7 (1.38%) Apple iOS
10 7 (1.38%) Mac OS X
11 5 (0.99%) Windows Vista
12 4 (0.79%) Windows Server 2003
13 2 (0.39%) Mac OS
14 1 (0.20%) AIX
14 1 (0.20%) HPUX
14 1 (0.20%) Windows 2000
14 1 (0.20%) Windows XP
Processes & Methodologies
1 507 (100.00%) ITIL
2 124 (24.46%) Service Management
3 85 (16.77%) Service Delivery
4 81 (15.98%) ITSM
5 63 (12.43%) Migration
6 58 (11.44%) Project Management
7 56 (11.05%) Change Management
8 52 (10.26%) Agile Software Development
9 49 (9.66%) Problem Management
10 48 (9.47%) Stakeholder Management
11 42 (8.28%) Project Delivery
12 35 (6.90%) PRINCE2
13 33 (6.51%) Incident Management
14 31 (6.11%) Information Security
15 30 (5.92%) Problem-Solving
16 29 (5.72%) Configuration Management
17 24 (4.73%) Infrastructure Engineering
18 23 (4.54%) Mentoring
19 22 (4.34%) ISMS
19 22 (4.34%) Root Cause Analysis
Programming Languages
1 31 (6.11%) PowerShell
2 24 (4.73%) SQL
3 10 (1.97%) Java
4 8 (1.58%) Perl
4 8 (1.58%) Python
5 4 (0.79%) Bash Shell
5 4 (0.79%) JavaScript
6 3 (0.59%) T-SQL
6 3 (0.59%) VBScript
7 2 (0.39%) R
7 2 (0.39%) VB
8 1 (0.20%) ABAP
8 1 (0.20%) C
8 1 (0.20%) C#
8 1 (0.20%) Korn
8 1 (0.20%) PL/SQL
8 1 (0.20%) Shell Script
Qualifications
1 58 (11.44%) Security Cleared
2 40 (7.89%) SC Cleared
3 36 (7.10%) Degree
4 22 (4.34%) Microsoft Certification
5 15 (2.96%) Cisco Certification
5 15 (2.96%) DV Cleared
6 13 (2.56%) PMI Certification
6 13 (2.56%) PMP
7 11 (2.17%) CCNA
7 11 (2.17%) CISSP
7 11 (2.17%) MCP
8 9 (1.78%) PRINCE2 Certification
9 8 (1.58%) MCSE
10 7 (1.38%) CISM
10 7 (1.38%) OCA
10 7 (1.38%) OCP
10 7 (1.38%) Oracle Certification
11 6 (1.18%) BPSS Clearance
11 6 (1.18%) CCNP
12 5 (0.99%) DBS Check
Quality Assurance & Compliance
1 71 (14.00%) SLA
2 12 (2.37%) ISO/IEC 27001
3 8 (1.58%) GDPR
4 7 (1.38%) PCI DSS
5 5 (0.99%) Government Security Classifications
5 5 (0.99%) PMO
6 3 (0.59%) ISO 22301
6 3 (0.59%) NCSC
6 3 (0.59%) Sarbanes-Oxley
7 2 (0.39%) COBIT
7 2 (0.39%) HMG Security Policy Framework
7 2 (0.39%) ISO/IEC 20000
7 2 (0.39%) QA
8 1 (0.20%) Cyber Essentials
8 1 (0.20%) Disclosure Scotland
8 1 (0.20%) GxP
8 1 (0.20%) ISO 9001
8 1 (0.20%) ITGC
8 1 (0.20%) PSD2
System Software
1 116 (22.88%) Active Directory
2 33 (6.51%) VMware Infrastructure
3 15 (2.96%) Hyper-V
4 11 (2.17%) Virtual Machines
5 9 (1.78%) Virtual Desktop
6 8 (1.58%) XenApp
7 7 (1.38%) Oracle RAC
7 7 (1.38%) vSphere
8 5 (0.99%) VMware ESXi
9 4 (0.79%) Docker
9 4 (0.79%) XenDesktop
10 2 (0.39%) DFS Replication
10 2 (0.39%) Firmware
10 2 (0.39%) Terminal Services
10 2 (0.39%) Virtual Servers
10 2 (0.39%) VirtualBox
10 2 (0.39%) VMware Workstation
11 1 (0.20%) Microsoft Virtual Server
11 1 (0.20%) NetIQ eDirectory
11 1 (0.20%) Tivoli Workload Scheduler
Systems Management
1 56 (11.05%) SCCM
2 14 (2.76%) AirWatch
3 7 (1.38%) Data Guard
3 7 (1.38%) Oracle RMAN
3 7 (1.38%) SCOM
4 4 (0.79%) Microsoft Intune
4 4 (0.79%) NetBackup
4 4 (0.79%) Norton AntiVirus
4 4 (0.79%) vCenter Server
5 3 (0.59%) Ansible
5 3 (0.59%) Microsoft Data Protection Manager
5 3 (0.59%) Opscode Chef
5 3 (0.59%) Puppet
5 3 (0.59%) WSUS
6 2 (0.39%) Cisco LMS
6 2 (0.39%) Systems Management Server (SMS)
6 2 (0.39%) vRealize
7 1 (0.20%) BMC PATROL
7 1 (0.20%) Control-M
7 1 (0.20%) Nagios
Vendors
1 131 (25.84%) Microsoft
2 67 (13.21%) ServiceNow
3 44 (8.68%) Cisco
4 40 (7.89%) VMware
5 35 (6.90%) Citrix
6 23 (4.54%) HP
7 20 (3.94%) IBM
7 20 (3.94%) Sony
8 18 (3.55%) Ivanti
9 17 (3.35%) Oracle
10 14 (2.76%) Apple
11 13 (2.56%) Dell
12 12 (2.37%) Remedy
12 12 (2.37%) SAP
12 12 (2.37%) Sun
13 11 (2.17%) Bloomberg
13 11 (2.17%) Hitachi
13 11 (2.17%) Reuters
14 8 (1.58%) CheckPoint
15 7 (1.38%) Sybase