Period
to 19 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 19 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 438 379 325
Rank change year-on-year -59 -54 +4
Contract jobs citing ITIL Certification 550 644 822
As % of all contract IT jobs advertised in the UK 0.53% 0.63% 0.78%
As % of the Qualifications category 2.84% 3.38% 3.77%
Number of daily rates quoted 357 431 523
UK median daily rate £413 £400 £388
Median daily rate % change year-on-year +3.13% +3.23% -
10th Percentile £163 £155 £188
90th Percentile £575 £550 £538
UK excluding London median daily rate £400 £400 £359
% change year-on-year - +11.50% -4.33%
Number of hourly rates quoted 33 23 56
UK median hourly rate £22.50 £17.43 £17.75
Median hourly rate % change year-on-year +29.09% -1.80% +1.43%
10th Percentile £13.60 £12.20 £12.07
90th Percentile £42.27 £52.60 £41.50
UK excluding London median hourly rate £16.00 £17.43 £17.00
% change year-on-year -8.20% +2.53% -2.86%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 19,381 19,071 21,827
As % of all contract IT jobs advertised in the UK 18.77% 18.80% 20.82%
Number of daily rates quoted 11,449 11,686 13,618
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £254 £220 £243
90th Percentile £625 £600 £588
UK excluding London median daily rate £425 £400 £388
% change year-on-year +6.25% +3.23% +0.65%
Number of hourly rates quoted 938 892 861
UK median hourly rate £25.00 £26.25 £26.00
Median hourly rate % change year-on-year -4.76% +0.96% +4.00%
10th Percentile £12.69 £12.00 £12.14
90th Percentile £51.25 £50.00 £49.19
UK excluding London median hourly rate £26.50 £27.50 £27.00
% change year-on-year -3.64% +1.85% +8.00%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 19 November 2018.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 19 November 2018.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 511 £425 +6.25% 118
UK excluding London -63 279 £400 - 87
London -14 258 £438 +6.06% 35
South East -42 94 £450 +10.77% 18
North of England -48 55 £406 +11.30% 27
East of England +7 52 £275 -20.86% 8
Midlands -33 36 £368 +17.60% 24
North West -49 30 £465 +21.97% 15
West Midlands -20 23 £368 +17.60% 17
Scotland -3 20 £375 +41.86% 4
Yorkshire -15 20 £375 +17.65% 8
South West -44 15 £325 -31.58% 6
East Midlands -11 13 £420 +46.09% 7
Wales -20 7 £380 -
North East -2 5 £406 +16.07% 4

For the 6 months to 19 November 2018, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 550 (100.00%) ITIL
2 164 (29.82%) Service Management
3 155 (28.18%) Windows
4 122 (22.18%) Finance
5 119 (21.64%) Microsoft
6 90 (16.36%) Active Directory
7 80 (14.55%) Service Delivery
8 71 (12.91%) Microsoft Office
9 70 (12.73%) Office 365
10 66 (12.00%) Change Management
11 65 (11.82%) Windows 10
12 64 (11.64%) ITSM
13 62 (11.27%) Degree
14 60 (10.91%) Agile Software Development
15 59 (10.73%) ServiceNow
16 55 (10.00%) Cisco
17 54 (9.82%) PRINCE2
17 54 (9.82%) Windows 7
18 53 (9.64%) VMware
18 53 (9.64%) Project Management
19 52 (9.45%) Incident Management
20 50 (9.09%) Analytical Skills
21 49 (8.91%) Configuration Management
21 49 (8.91%) Cisco Certification
22 48 (8.73%) Microsoft Certification
22 48 (8.73%) Stakeholder Management
22 48 (8.73%) Banking
23 47 (8.55%) Problem-Solving
24 46 (8.36%) VMware Infrastructure
25 42 (7.64%) Problem Management

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (5.82%) MS Exchange
2 22 (4.00%) SharePoint
3 17 (3.09%) IIS
4 10 (1.82%) Exchange Server 2010
5 9 (1.64%) IBM Notes
6 8 (1.45%) Skype for Business
7 6 (1.09%) CMS
8 4 (0.73%) Confluence
8 4 (0.73%) Exchange Server 2003
8 4 (0.73%) Exchange Server 2013
8 4 (0.73%) IBM Domino
8 4 (0.73%) Tomcat
9 3 (0.55%) Blackberry Enterprise Server
9 3 (0.55%) Drupal
9 3 (0.55%) Exchange Server 2007
10 2 (0.36%) Apache
10 2 (0.36%) OpenStack
10 2 (0.36%) SharePoint 2010
10 2 (0.36%) SharePoint 2013
11 1 (0.18%) Oracle Application Server
Applications
1 71 (12.91%) Microsoft Office
2 13 (2.36%) MS Visio
3 8 (1.45%) Microsoft Excel
3 8 (1.45%) Microsoft PowerPoint
4 4 (0.73%) Microsoft Project
5 2 (0.36%) AutoCAD
6 1 (0.18%) Spreadsheet
Business Applications
1 16 (2.91%) Remedy ITSM
2 3 (0.55%) SAP BPC
3 2 (0.36%) Oracle Retail
3 2 (0.36%) SAP GTS
4 1 (0.18%) assyst
4 1 (0.18%) Dynamics AX
4 1 (0.18%) Dynamics NAV
4 1 (0.18%) Infor M3
4 1 (0.18%) Maximo
4 1 (0.18%) Oracle Applications
4 1 (0.18%) Unit4 Business World
Cloud Services
1 70 (12.73%) Office 365
2 34 (6.18%) Microsoft Azure
3 17 (3.09%) Amazon AWS
4 5 (0.91%) Azure Active Directory
4 5 (0.91%) OneDrive
5 4 (0.73%) Cloud Computing
5 4 (0.73%) IaaS
5 4 (0.73%) PaaS
5 4 (0.73%) SuccessFactors
6 3 (0.55%) Amazon CloudWatch
6 3 (0.55%) Dynamics 365
6 3 (0.55%) Virtual Private Cloud
7 2 (0.36%) AWS CloudFormation
7 2 (0.36%) SaaS
8 1 (0.18%) Amazon EC2
8 1 (0.18%) Amazon Glacier
8 1 (0.18%) Amazon S3
8 1 (0.18%) Amazon SQS
8 1 (0.18%) Azure Data Factory
8 1 (0.18%) G Suite
Communications & Networking
1 31 (5.64%) LAN
2 29 (5.27%) Firewall
3 22 (4.00%) WAN
4 20 (3.64%) TCP/IP
5 19 (3.45%) VPN
6 14 (2.55%) DNS
7 13 (2.36%) VoIP
8 11 (2.00%) DHCP
9 10 (1.82%) IP Telephony
9 10 (1.82%) Network Security
10 9 (1.64%) Wireless
11 8 (1.45%) Unified Communications
12 7 (1.27%) Internet
12 7 (1.27%) SAN
13 6 (1.09%) Intranet
13 6 (1.09%) Skype
14 5 (0.91%) DMZ
14 5 (0.91%) MPLS
14 5 (0.91%) NetScaler
14 5 (0.91%) WLAN
Database & Business Intelligence
1 29 (5.27%) SQL Server
2 13 (2.36%) Oracle Database
3 12 (2.18%) Oracle Database 11g
4 11 (2.00%) Oracle Database 12c
4 11 (2.00%) Oracle Exadata
5 5 (0.91%) SQL Server 2008
5 5 (0.91%) SQL Server 2012
6 4 (0.73%) Data Warehouse
6 4 (0.73%) MySQL
6 4 (0.73%) Oracle Discoverer
7 3 (0.55%) Cosmos DB
7 3 (0.55%) Microsoft Analysis Services
7 3 (0.55%) PostgreSQL
7 3 (0.55%) Relational Database
8 2 (0.36%) BusinessObjects
8 2 (0.36%) Crystal Reports
8 2 (0.36%) Pentaho
8 2 (0.36%) SQL Server Analysis Services
8 2 (0.36%) SQL Server Integration Services
8 2 (0.36%) SQL Server Reporting Services
Development Applications
1 21 (3.82%) JIRA
2 7 (1.27%) Git (software)
3 6 (1.09%) Jenkins
4 5 (0.91%) git-flow
4 5 (0.91%) GitLab
5 4 (0.73%) Bitbucket
5 4 (0.73%) Visual Studio
5 4 (0.73%) Visual Studio Team System
6 3 (0.55%) Hudson
7 2 (0.36%) Cucumber
7 2 (0.36%) MSI
7 2 (0.36%) Team Foundation Server
7 2 (0.36%) TestRail
7 2 (0.36%) Toad
8 1 (0.18%) HP UFT
8 1 (0.18%) JMeter
8 1 (0.18%) LoadRunner
8 1 (0.18%) Maven
8 1 (0.18%) Selenium
General
1 122 (22.18%) Finance
2 48 (8.73%) Banking
3 31 (5.64%) Telecoms
4 20 (3.64%) Legal
5 14 (2.55%) Front Office
6 13 (2.36%) Automotive
7 11 (2.00%) Retail
7 11 (2.00%) Retail Banking
8 8 (1.45%) Private Banking
9 6 (1.09%) Law
10 5 (0.91%) Investment Banking
11 4 (0.73%) Advertising
11 4 (0.73%) Marketing
12 3 (0.55%) Publishing
13 2 (0.36%) Financial Institution
13 2 (0.36%) Manufacturing
13 2 (0.36%) Pharmaceutical
14 1 (0.18%) Billing
14 1 (0.18%) Digital Economy
Job Titles
1 135 (24.55%) Analyst
2 92 (16.73%) Service Manager
3 49 (8.91%) Service Analyst
4 45 (8.18%) Support Analyst
5 32 (5.82%) Service Desk Analyst
6 31 (5.64%) ITIL Manager
7 30 (5.45%) Architect
8 29 (5.27%) Support Engineer
8 29 (5.27%) Transition Manager
9 28 (5.09%) Project Manager
9 28 (5.09%) Service Transition Manager
10 27 (4.91%) IT Support
10 27 (4.91%) Services Delivery Manager
11 26 (4.73%) IT Manager
12 24 (4.36%) Delivery Manager
13 21 (3.82%) IT Analyst
14 19 (3.45%) Change Analyst
14 19 (3.45%) Network Engineer
15 18 (3.27%) 2nd Line Support
15 18 (3.27%) Incident Manager
Libraries, Frameworks & Software Standards
1 22 (4.00%) Web Services
2 17 (3.09%) REST
3 14 (2.55%) HTML
4 13 (2.36%) XML
5 10 (1.82%) CSS
5 10 (1.82%) Middleware
6 9 (1.64%) Ajax
6 9 (1.64%) XHTML
7 4 (0.73%) .NET
7 4 (0.73%) LAMP
7 4 (0.73%) Oracle Fusion
7 4 (0.73%) SAML
7 4 (0.73%) SOAP
8 3 (0.55%) HTML5
8 3 (0.55%) LDAP
9 2 (0.36%) OAuth
9 2 (0.36%) Silverlight
9 2 (0.36%) WPF
9 2 (0.36%) XMPP
10 1 (0.18%) YAML
Miscellaneous
1 50 (9.09%) Analytical Skills
2 41 (7.45%) Data Centre
3 40 (7.27%) Self-Motivation
4 22 (4.00%) CMDB
5 20 (3.64%) Management Information System
6 15 (2.73%) Computer Science
7 10 (1.82%) Driving Licence
8 8 (1.45%) iPhone
8 8 (1.45%) User Experience
9 7 (1.27%) Mobile App
9 7 (1.27%) NHS
10 6 (1.09%) Blackberry
10 6 (1.09%) Virtual Team
11 5 (0.91%) Replication
12 4 (0.73%) Greenfield Project
12 4 (0.73%) iPad
12 4 (0.73%) Smart Meter
12 4 (0.73%) Video Conferencing
13 3 (0.55%) Public Cloud
13 3 (0.55%) RIA
Operating Systems
1 155 (28.18%) Windows
2 65 (11.82%) Windows 10
3 54 (9.82%) Windows 7
4 41 (7.45%) Windows Server
5 35 (6.36%) Windows Server 2008
6 34 (6.18%) Linux
7 19 (3.45%) Windows Server 2012
8 15 (2.73%) Unix
9 12 (2.18%) Red Hat Enterprise Linux
10 11 (2.00%) SUSE
11 10 (1.82%) Mac OS
12 9 (1.64%) Windows 8
13 5 (0.91%) Android
14 4 (0.73%) Windows XP
15 3 (0.55%) Apple iOS
15 3 (0.55%) Solaris
15 3 (0.55%) Windows Server 2003
16 2 (0.36%) Data ONTAP
17 1 (0.18%) Mac OS X
17 1 (0.18%) Windows Vista
Processes & Methodologies
1 550 (100.00%) ITIL
2 164 (29.82%) Service Management
3 80 (14.55%) Service Delivery
4 66 (12.00%) Change Management
5 64 (11.64%) ITSM
6 60 (10.91%) Agile Software Development
7 54 (9.82%) PRINCE2
8 53 (9.64%) Project Management
9 52 (9.45%) Incident Management
10 49 (8.91%) Configuration Management
11 48 (8.73%) Stakeholder Management
12 47 (8.55%) Problem-Solving
13 42 (7.64%) Problem Management
14 40 (7.27%) Disaster Recovery
15 33 (6.00%) Migration
16 30 (5.45%) Service Design
17 29 (5.27%) Asset Management
18 27 (4.91%) Root Cause Analysis
19 23 (4.18%) DevOps
20 22 (4.00%) Business Continuity
Programming Languages
1 35 (6.36%) PowerShell
2 33 (6.00%) SQL
3 23 (4.18%) Java
4 11 (2.00%) JavaScript
5 10 (1.82%) C#
6 9 (1.64%) C
7 8 (1.45%) Bash Shell
7 8 (1.45%) Python
8 7 (1.27%) C++
8 7 (1.27%) Perl
9 5 (0.91%) VBScript
10 3 (0.55%) Shell Script
11 2 (0.36%) VB
12 1 (0.18%) ABAP
12 1 (0.18%) AWK
12 1 (0.18%) PL/SQL
12 1 (0.18%) R
12 1 (0.18%) sed
12 1 (0.18%) U-SQL
12 1 (0.18%) VB.NET
Qualifications
1 62 (11.27%) Degree
2 49 (8.91%) Cisco Certification
3 48 (8.73%) Microsoft Certification
4 41 (7.45%) Security Cleared
5 38 (6.91%) CCNA
5 38 (6.91%) MCSE
6 34 (6.18%) SC Cleared
7 24 (4.36%) MCP
8 17 (3.09%) MCSA
9 11 (2.00%) CCNP
9 11 (2.00%) MCITP
10 10 (1.82%) PRINCE2 Certification
11 9 (1.64%) Computer Science Degree
11 9 (1.64%) PRINCE2 Practitioner
11 9 (1.64%) VMware Certified Professional (VCP)
12 8 (1.45%) ISEB
13 7 (1.27%) PMI Certification
14 6 (1.09%) CCIE
14 6 (1.09%) HND
15 5 (0.91%) PMP
Quality Assurance & Compliance
1 41 (7.45%) SLA
2 10 (1.82%) Data Quality
3 8 (1.45%) GDPR
4 7 (1.27%) ISO/IEC 20000
4 7 (1.27%) ISO/IEC 27001
4 7 (1.27%) QA
5 5 (0.91%) PMO
6 3 (0.55%) COBIT
6 3 (0.55%) Disclosure Scotland
7 2 (0.36%) Cyber Essentials
7 2 (0.36%) PSD2
8 1 (0.18%) Cyber Essentials PLUS
8 1 (0.18%) HL7
8 1 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 1 (0.18%) PMBOK
8 1 (0.18%) Sarbanes-Oxley
System Software
1 90 (16.36%) Active Directory
2 46 (8.36%) VMware Infrastructure
3 14 (2.55%) Hyper-V
3 14 (2.55%) Oracle RAC
4 12 (2.18%) VMware ESXi
4 12 (2.18%) XenApp
5 5 (0.91%) XenDesktop
6 4 (0.73%) Docker
6 4 (0.73%) ProxySG
6 4 (0.73%) Virtual Servers
6 4 (0.73%) vSphere
7 3 (0.55%) BitLocker
7 3 (0.55%) vCloud
7 3 (0.55%) Virtual Desktop
8 2 (0.36%) Microsoft App-V
8 2 (0.36%) NFS
8 2 (0.36%) Terminal Services
8 2 (0.36%) VMware Workstation
8 2 (0.36%) Xen
8 2 (0.36%) XenServer
Systems Management
1 35 (6.36%) SCCM
2 10 (1.82%) AirWatch
3 8 (1.45%) Ansible
4 5 (0.91%) Single Sign-On
4 5 (0.91%) vCenter Server
5 4 (0.73%) Microsoft Intune
5 4 (0.73%) NetBackup
5 4 (0.73%) Opscode Chef
5 4 (0.73%) SCOM
5 4 (0.73%) Tivoli Storage Manager
6 3 (0.55%) HP ALM
6 3 (0.55%) HP Quality Center
6 3 (0.55%) MAILsweeper
6 3 (0.55%) Puppet
6 3 (0.55%) Terraform
6 3 (0.55%) Tivoli
7 2 (0.36%) Cisco CUCM
7 2 (0.36%) Cisco UCCX
7 2 (0.36%) McAfee ePO
7 2 (0.36%) SCSM
Vendors
1 119 (21.64%) Microsoft
2 59 (10.73%) ServiceNow
3 55 (10.00%) Cisco
4 53 (9.64%) VMware
5 39 (7.09%) Citrix
6 29 (5.27%) Oracle
7 24 (4.36%) Remedy
8 19 (3.45%) SAP
9 17 (3.09%) HP
10 14 (2.55%) Bloomberg
10 14 (2.55%) CA
10 14 (2.55%) Reuters
11 12 (2.18%) Apple
12 11 (2.00%) Red Hat
12 11 (2.00%) Snow
13 10 (1.82%) BMC
13 10 (1.82%) Ivanti
13 10 (1.82%) NetApp
14 9 (1.64%) Lotus
15 8 (1.45%) IBM