Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Information Technology Infrastructure Library (ITIL) Certification
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 371 309 328
Rank change year-on-year -62 +19 -4
Contract jobs citing ITIL Certification 664 828 824
As % of all contract IT jobs advertised in the UK 0.64% 0.79% 0.73%
As % of the Qualifications category 3.45% 3.80% 3.69%
Number of daily rates quoted 445 525 532
UK median daily rate £400 £388 £388
Median daily rate % change year-on-year +3.23% - +3.33%
10th Percentile £155 £189 £200
90th Percentile £550 £538 £525
UK excluding London median daily rate £400 £359 £375
% change year-on-year +11.50% -4.33% -
Number of hourly rates quoted 23 53 45
UK median hourly rate £17.43 £18.00 £17.50
Median hourly rate % change year-on-year -3.17% +2.86% +19.66%
10th Percentile £12.20 £12.03 £8.85
90th Percentile £52.60 £42.40 £39.00
UK excluding London median hourly rate £17.43 £17.25 £17.50
% change year-on-year +1.04% -1.43% +18.64%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 19244 21771 22307
As % of all contract IT jobs advertised in the UK 18.65% 20.65% 19.78%
Number of daily rates quoted 11791 13581 13444
UK median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +2.56%
10th Percentile £220 £243 £245
90th Percentile £600 £588 £575
UK excluding London median daily rate £400 £388 £385
% change year-on-year +3.23% +0.65% +5.48%
Number of hourly rates quoted 908 863 1078
UK median hourly rate £26.25 £26.00 £25.00
Median hourly rate % change year-on-year +0.96% +4.00% +31.58%
10th Percentile £12.00 £12.13 £11.94
90th Percentile £50.00 £49.19 £49.50
UK excluding London median hourly rate £27.50 £27.00 £25.00
% change year-on-year +1.85% +8.00% +31.58%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a percentage of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITIL Certification.

Contractor daily rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ITIL Certification over the 6 months to 22 November 2017.

Contractor daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITIL Certification.

Contractor hourly rate trend for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ITIL Certification over the 6 months to 22 November 2017.

Contractor hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -38 635 £400 +2.56% 80
UK excluding London -58 365 £400 +11.50% 45
London +11 293 £400 -11.06% 37
South East -39 115 £400 +6.67% 8
North of England +34 88 £358 -2.05% 15
North West +25 62 £375 - 9
Midlands -47 55 £313 -3.85% 7
East of England +7 47 £345 -18.82% 11
South West -3 36 £450 +55.17% 3
East Midlands -23 30 £288 -14.81% 3
Yorkshire +11 24 £319 +4.08% 5
West Midlands -37 23 £313 -3.85% 4
Scotland -37 18 £313 -2.34% 2
Northern Ireland -49 4 £390 +14.71%
North East +29 2 £350 -6.67% 1
Wales +6 2 - -

For the 6 months to 22 November 2017, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITIL Certification.

1 664 (100.00%) ITIL
2 204 (30.72%) Service Management
3 167 (25.15%) Windows
4 154 (23.19%) Finance
5 122 (18.37%) Microsoft
6 120 (18.07%) Active Directory
7 101 (15.21%) ITSM
8 98 (14.76%) Change Management
9 95 (14.31%) Service Delivery
9 95 (14.31%) Project Management
9 95 (14.31%) SLA
9 95 (14.31%) Security Cleared
10 84 (12.65%) Stakeholder Management
11 83 (12.50%) Analytical Skills
12 74 (11.14%) Microsoft Office
13 73 (10.99%) Degree
14 71 (10.69%) Agile Software Development
15 66 (9.94%) VMware
16 64 (9.64%) PRINCE2
17 62 (9.34%) Banking
17 62 (9.34%) Windows Server
18 58 (8.73%) SC Cleared
19 55 (8.28%) Configuration Management
19 55 (8.28%) Cisco
19 55 (8.28%) Citrix
20 53 (7.98%) Release Management
21 52 (7.83%) Microsoft Certification
22 51 (7.68%) Management Information System
23 50 (7.53%) ServiceNow
24 49 (7.38%) Problem Management

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (3.16%) Skype for Business
2 19 (2.86%) MS Exchange
3 13 (1.96%) CMS
4 12 (1.81%) SharePoint
5 9 (1.36%) Exchange Server 2010
6 8 (1.20%) IIS
7 6 (0.90%) Confluence
8 4 (0.60%) Blackberry Enterprise Server
8 4 (0.60%) Exchange Server 2013
9 3 (0.45%) DataSynapse
9 3 (0.45%) IBM Notes
9 3 (0.45%) WebSphere
10 2 (0.30%) Apache
10 2 (0.30%) OpenStack
10 2 (0.30%) Oracle SOA Suite
10 2 (0.30%) SAS
10 2 (0.30%) WebLogic
10 2 (0.30%) WebSphere Application Server
10 2 (0.30%) WebSphere Process Server
11 1 (0.15%) Tomcat
Applications
1 74 (11.14%) Microsoft Office
2 23 (3.46%) Microsoft Excel
3 15 (2.26%) Microsoft PowerPoint
4 12 (1.81%) MS Visio
5 9 (1.36%) Microsoft Project
6 2 (0.30%) Acrobat
7 1 (0.15%) AutoCAD
7 1 (0.15%) S-PLUS
7 1 (0.15%) Spreadsheet
Business Applications
1 14 (2.11%) Remedy ITSM
2 2 (0.30%) Oracle EBS
2 2 (0.30%) Payment Gateway
3 1 (0.15%) Oracle Applications
3 1 (0.15%) Oracle Retail
3 1 (0.15%) Sage CRM
3 1 (0.15%) SAP FI
3 1 (0.15%) SAP SD
Cloud Services
1 35 (5.27%) Office 365
2 21 (3.16%) Microsoft Azure
3 14 (2.11%) Amazon AWS
4 7 (1.05%) SaaS
5 5 (0.75%) G Suite
5 5 (0.75%) PaaS
6 3 (0.45%) Azure Active Directory
6 3 (0.45%) BPaaS
6 3 (0.45%) Cloud Computing
6 3 (0.45%) IaaS
6 3 (0.45%) OpenShift
7 2 (0.30%) Amazon CloudWatch
7 2 (0.30%) AWS CloudFormation
7 2 (0.30%) Yammer
8 1 (0.15%) Amazon EC2
8 1 (0.15%) Amazon Glacier
8 1 (0.15%) Amazon SQS
8 1 (0.15%) AWS CloudTrail
8 1 (0.15%) OneDrive
8 1 (0.15%) Virtual Private Cloud
Communications & Networking
1 31 (4.67%) DNS
2 28 (4.22%) DHCP
3 27 (4.07%) SAN
4 24 (3.61%) Firewall
5 20 (3.01%) WAN
6 19 (2.86%) VoIP
7 18 (2.71%) VPN
8 17 (2.56%) TCP/IP
9 16 (2.41%) LAN
10 13 (1.96%) Skype
11 9 (1.36%) Fibre Channel
12 8 (1.20%) Wireless
13 7 (1.05%) NAS
14 6 (0.90%) Intrusion Detection
14 6 (0.90%) Radio Access Network
14 6 (0.90%) WebEx
14 6 (0.90%) WLAN
15 5 (0.75%) Extranet
15 5 (0.75%) Internet
15 5 (0.75%) LDAP
Database & Business Intelligence
1 27 (4.07%) SQL Server
2 8 (1.20%) Oracle Database
3 5 (0.75%) MongoDB
4 4 (0.60%) Data Warehouse
5 3 (0.45%) MySQL
5 3 (0.45%) Oracle Database 12c
6 2 (0.30%) Apache Cassandra
6 2 (0.30%) Big Data
6 2 (0.30%) Hadoop
6 2 (0.30%) Oracle Database 11g
6 2 (0.30%) Relational Database
6 2 (0.30%) SQL Server Analysis Services
6 2 (0.30%) SQL Server Integration Services
6 2 (0.30%) SQL Server Reporting Services
7 1 (0.15%) MS Access
7 1 (0.15%) Oracle Discoverer
7 1 (0.15%) Oracle Reports
7 1 (0.15%) RDBMS
7 1 (0.15%) SQL Server 2005
7 1 (0.15%) SQL Server 2008
Development Applications
1 9 (1.36%) JIRA
2 7 (1.05%) Git (software)
3 4 (0.60%) HP UFT
4 3 (0.45%) Bitbucket
4 3 (0.45%) Jenkins
4 3 (0.45%) Rational DOORS
4 3 (0.45%) Team Foundation Server
5 2 (0.30%) Artifactory
5 2 (0.30%) ClearCase
5 2 (0.30%) ClearQuest
5 2 (0.30%) JMeter
5 2 (0.30%) Subversion
5 2 (0.30%) TestRail
5 2 (0.30%) Toad
6 1 (0.15%) Maven
6 1 (0.15%) Oracle Forms
6 1 (0.15%) Sonatype Nexus
General
1 154 (23.19%) Finance
2 62 (9.34%) Banking
3 46 (6.93%) Telecoms
4 20 (3.01%) Manufacturing
5 19 (2.86%) International Banking
6 17 (2.56%) Marketing
7 16 (2.41%) Retail
8 15 (2.26%) Electronics
8 15 (2.26%) Law
9 13 (1.96%) Advertising
10 11 (1.66%) Publishing
11 8 (1.20%) Legal
12 7 (1.05%) Investment Banking
12 7 (1.05%) Military
12 7 (1.05%) Pharmaceutical
13 4 (0.60%) German Language
14 2 (0.30%) Automotive
15 1 (0.15%) Back Office
15 1 (0.15%) Financial Institution
15 1 (0.15%) Front Office
Job Titles
1 164 (24.70%) Analyst
2 139 (20.93%) Service Manager
3 90 (13.55%) Service Analyst
4 65 (9.79%) Service Desk Analyst
5 58 (8.73%) Architect
6 41 (6.17%) IT Manager
6 41 (6.17%) Service Transition Manager
6 41 (6.17%) Transition Manager
7 36 (5.42%) ITIL Manager
8 30 (4.52%) ITIL Service Analyst
9 29 (4.37%) ITIL Service Manager
10 27 (4.07%) Services Delivery Manager
11 26 (3.92%) Delivery Manager
11 26 (3.92%) IT Analyst
11 26 (3.92%) IT Services Manager
11 26 (3.92%) ITIL Service Desk Analyst
12 25 (3.77%) Project Manager
13 24 (3.61%) Support Analyst
14 23 (3.46%) Business Analyst
14 23 (3.46%) Consultant
Libraries, Frameworks & Software Standards
1 21 (3.16%) Web Services
2 11 (1.66%) .NET
3 7 (1.05%) Software Packaging
4 5 (0.75%) AngularJS
4 5 (0.75%) CSS
4 5 (0.75%) HTML
4 5 (0.75%) Middleware
4 5 (0.75%) Twitter Bootstrap
4 5 (0.75%) X-Windows
5 3 (0.45%) .NET Framework
5 3 (0.45%) REST
6 2 (0.30%) ISPF
6 2 (0.30%) Oracle GoldenGate
6 2 (0.30%) Sensu
6 2 (0.30%) XML
6 2 (0.30%) XML Messaging
7 1 (0.15%) 802.1X
7 1 (0.15%) XMPP
7 1 (0.15%) YAML
Miscellaneous
1 83 (12.50%) Analytical Skills
2 51 (7.68%) Management Information System
3 38 (5.72%) Computer Science
4 35 (5.27%) Data Centre
5 20 (3.01%) CMDB
6 12 (1.81%) Blackberry
7 8 (1.20%) NHS
8 7 (1.05%) RSA SecurID
9 6 (0.90%) Driving Licence
9 6 (0.90%) PMI
9 6 (0.90%) Replication
9 6 (0.90%) User Experience
10 5 (0.75%) Enterprise Software
10 5 (0.75%) Mainframe
10 5 (0.75%) Public Cloud
11 4 (0.60%) Data Structures
11 4 (0.60%) FMCG
11 4 (0.60%) Greenfield Project
11 4 (0.60%) iPad
12 3 (0.45%) iPhone
Operating Systems
1 167 (25.15%) Windows
2 62 (9.34%) Windows Server
3 39 (5.87%) Windows 7
4 32 (4.82%) Linux
4 32 (4.82%) Windows Server 2008
5 29 (4.37%) Windows Server 2012
6 27 (4.07%) Unix
7 20 (3.01%) Windows 10
8 15 (2.26%) Windows Server 2003
9 8 (1.20%) Android
10 6 (0.90%) Mac OS X
11 5 (0.75%) Apple iOS
12 4 (0.60%) AIX
12 4 (0.60%) Mac OS
12 4 (0.60%) Solaris
12 4 (0.60%) Windows XP
13 3 (0.45%) SUSE
14 2 (0.30%) Red Hat Enterprise Linux
14 2 (0.30%) Windows Vista
15 1 (0.15%) Oracle Linux
Processes & Methodologies
1 664 (100.00%) ITIL
2 204 (30.72%) Service Management
3 101 (15.21%) ITSM
4 98 (14.76%) Change Management
5 95 (14.31%) Project Management
5 95 (14.31%) Service Delivery
6 84 (12.65%) Stakeholder Management
7 71 (10.69%) Agile Software Development
8 64 (9.64%) PRINCE2
9 55 (8.28%) Configuration Management
10 53 (7.98%) Release Management
11 49 (7.38%) Problem Management
12 47 (7.08%) Incident Management
13 46 (6.93%) Service Design
14 33 (4.97%) Scrum
15 25 (3.77%) Programme Management
16 24 (3.61%) DevOps
17 23 (3.46%) Business Analysis
17 23 (3.46%) Disaster Recovery
18 22 (3.31%) Migration
Programming Languages
1 28 (4.22%) SQL
2 22 (3.31%) PowerShell
3 13 (1.96%) Java
3 13 (1.96%) Python
4 7 (1.05%) C
5 6 (0.90%) Perl
6 5 (0.75%) R
6 5 (0.75%) Shell Script
7 4 (0.60%) Bash Shell
7 4 (0.60%) C#
7 4 (0.60%) C++
7 4 (0.60%) VBScript
8 3 (0.45%) PL/SQL
9 2 (0.30%) Groovy
9 2 (0.30%) JCL
9 2 (0.30%) Jython
9 2 (0.30%) Korn
9 2 (0.30%) Ruby
9 2 (0.30%) T-SQL
9 2 (0.30%) VB
Qualifications
1 95 (14.31%) Security Cleared
2 73 (10.99%) Degree
3 58 (8.73%) SC Cleared
4 52 (7.83%) Microsoft Certification
5 35 (5.27%) MCSE
6 33 (4.97%) DV Cleared
7 18 (2.71%) MCSA
8 15 (2.26%) Cisco Certification
8 15 (2.26%) MCP
9 14 (2.11%) PMI Certification
10 10 (1.51%) CISSP
10 10 (1.51%) Computer Science Degree
11 9 (1.36%) ISEB
11 9 (1.36%) PMP
11 9 (1.36%) PRINCE2 Certification
12 8 (1.20%) MCDST
13 7 (1.05%) CCNP
14 6 (0.90%) PRINCE2 Practitioner
15 5 (0.75%) Chartered Engineer
15 5 (0.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 95 (14.31%) SLA
2 26 (3.92%) ISO/IEC 20000
3 22 (3.31%) ISO/IEC 27001
4 19 (2.86%) ISO 9001
5 13 (1.96%) PMO
6 8 (1.20%) QA
7 5 (0.75%) Disclosure Scotland
8 3 (0.45%) COBIT
8 3 (0.45%) Government Security Classifications
8 3 (0.45%) HMG Security Policy Framework
8 3 (0.45%) Sarbanes-Oxley
9 2 (0.30%) HL7
9 2 (0.30%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.15%) GDPR
10 1 (0.15%) GxP
10 1 (0.15%) ISO 22301
10 1 (0.15%) ISO 9000
10 1 (0.15%) PMBOK
System Software
1 120 (18.07%) Active Directory
2 30 (4.52%) VMware Infrastructure
3 25 (3.77%) Hyper-V
4 14 (2.11%) vSphere
5 13 (1.96%) XenApp
6 7 (1.05%) Virtual Machines
7 6 (0.90%) Docker
8 4 (0.60%) VMware ESXi
9 2 (0.30%) Oracle RAC
9 2 (0.30%) Time Sharing Option
9 2 (0.30%) Virtual Desktop
9 2 (0.30%) Virtual Servers
10 1 (0.15%) BitLocker
10 1 (0.15%) Microsoft Virtual Server
10 1 (0.15%) NFS
10 1 (0.15%) Terminal Server
10 1 (0.15%) vCloud
10 1 (0.15%) XenDesktop
Systems Management
1 40 (6.02%) SCCM
2 10 (1.51%) SCOM
3 7 (1.05%) HP Quality Center
4 6 (0.90%) Ansible
4 6 (0.90%) Forefront Identity Manager
4 6 (0.90%) WSUS
5 5 (0.75%) AirWatch
5 5 (0.75%) Puppet
5 5 (0.75%) Systems Management Server (SMS)
6 4 (0.60%) EMC NetWorker
6 4 (0.60%) McAfee ePO
7 3 (0.45%) Backup Exec
7 3 (0.45%) Data Guard
7 3 (0.45%) Microsoft Data Protection Manager
7 3 (0.45%) Nagios
7 3 (0.45%) NetBackup
7 3 (0.45%) Oracle Enterprise Manager
7 3 (0.45%) Oracle RMAN
7 3 (0.45%) Terraform
8 2 (0.30%) Microsoft Clustering
Vendors
1 122 (18.37%) Microsoft
2 66 (9.94%) VMware
3 55 (8.28%) Cisco
3 55 (8.28%) Citrix
4 50 (7.53%) ServiceNow
5 28 (4.22%) HP
6 22 (3.31%) SAP
7 20 (3.01%) Oracle
8 17 (2.56%) Remedy
9 15 (2.26%) NetApp
10 14 (2.11%) EMC
10 14 (2.11%) SolarWinds
11 12 (1.81%) Dell
12 11 (1.66%) McAfee
13 10 (1.51%) LANDesk
14 9 (1.36%) BMC
14 9 (1.36%) IBM
15 8 (1.20%) Avaya
15 8 (1.20%) Splunk
16 7 (1.05%) Fortinet