Period
to 28 February 2021

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 28 February 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Certification
UK
6 months to
28 Feb 2021
Same period 2020 Same period 2019
Rank 428 422 432
Rank change year-on-year -6 +10 -28
Contract jobs citing ITIL Certification 196 326 556
As % of all contract jobs advertised in the UK 0.42% 0.48% 0.56%
As % of the Qualifications category 1.89% 2.25% 2.89%
Number of daily rates quoted 128 204 405
Median daily rate £400 £405 £400
Median daily rate % change year-on-year -1.23% +1.25% +4.99%
10th Percentile £233 £163 £150
90th Percentile £554 £561 £575
UK excluding London median daily rate £400 £400 £400
Number of hourly rates quoted 20 7 16
Median hourly rate £21.05 £20.50 £17.25
Median hourly rate % change year-on-year +2.68% +18.84% -1.03%
UK excluding London median hourly rate £21.05 £20.50 £16.50
% change year-on-year +2.68% +24.24% -5.34%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 10,395 14,514 19,267
As % of all contract IT jobs advertised in the UK 22.03% 21.48% 19.48%
Number of daily rates quoted 6,751 9,425 11,919
Median daily rate £475 £468 £450
Median daily rate % change year-on-year +1.60% +3.89% +2.86%
10th Percentile £288 £260 £260
90th Percentile £650 £640 £638
UK excluding London median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 560 567 852
Median hourly rate £40.00 £32.00 £27.50
Median hourly rate % change year-on-year +25.00% +16.36% +11.97%
10th Percentile £15.00 £14.33 £12.50
90th Percentile £64.50 £57.50 £51.00
Median hourly rate £33.50 £27.50 £27.50
% change year-on-year +21.82% - +10.00%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL Certification.

Daily rate trend for ITIL Certification in the UK

ITIL Certification
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL Certification over the 6 months to 28 February 2021.

Daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL Certification.

Hourly rate trend for ITIL Certification in the UK

ITIL Certification
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL Certification over the 6 months to 28 February 2021.

Hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 28 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +30 168 £413 +2.87% 67
UK excluding London +76 107 £400 - 53
London +23 70 £425 +4.94% 18
South East +83 36 £488 +21.88% 13
Work from Home -195 34 £419 -20.14% 8
South West +84 26 £400 -4.19% 5
North of England +32 14 £331 -19.70% 16
Scotland +24 10 £419 -1.47% 3
Midlands +47 9 £388 -8.28% 10
North West +21 9 £426 +6.50% 12
East of England +31 8 £275 -24.14% 5
Yorkshire +40 5 £275 -45.00% 4
East Midlands +29 5 £429 +94.89% 2
West Midlands +39 4 £388 -11.43% 8
Northern Ireland +9 3 £155 +3.33% 1
Wales +21 1 - -

For the 6 months to 28 February 2021, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 196 (100.00%) ITIL
2 56 (28.57%) Security Cleared
3 48 (24.49%) Service Management
4 44 (22.45%) Microsoft
5 43 (21.94%) Windows
6 38 (19.39%) Active Directory
7 36 (18.37%) Microsoft 365
8 34 (17.35%) SC Cleared
9 31 (15.82%) Service Delivery
10 30 (15.31%) ITSM
10 30 (15.31%) Finance
11 27 (13.78%) Change Management
11 27 (13.78%) Analytical Skills
12 26 (13.27%) Windows Server
13 22 (11.22%) Agile Software Development
14 21 (10.71%) Microsoft Certification
14 21 (10.71%) Project Management
14 21 (10.71%) Problem Management
14 21 (10.71%) Azure
15 20 (10.20%) Service Design
15 20 (10.20%) Windows 10
16 19 (9.69%) SLA
17 17 (8.67%) Incident Management
17 17 (8.67%) ServiceNow
17 17 (8.67%) Project Delivery
18 16 (8.16%) Migration
18 16 (8.16%) VMware
19 15 (7.65%) SharePoint
19 15 (7.65%) Stakeholder Management
19 15 (7.65%) Legal

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (7.65%) SharePoint
2 7 (3.57%) IIS
2 7 (3.57%) MS Exchange
3 6 (3.06%) Exchange Server 2010
4 3 (1.53%) OpenStack
5 2 (1.02%) Skype for Business
6 1 (0.51%) Blackberry Enterprise Server
6 1 (0.51%) Confluence
6 1 (0.51%) Elasticsearch
6 1 (0.51%) Exchange Server 2013
6 1 (0.51%) nginx
Applications
1 12 (6.12%) Microsoft Excel
2 11 (5.61%) Microsoft PowerPoint
3 10 (5.10%) Microsoft Office
4 7 (3.57%) MS Visio
Business Applications
1 1 (0.51%) assyst
1 1 (0.51%) HiPortfolio
1 1 (0.51%) ION MarketView
1 1 (0.51%) MultiFonds
1 1 (0.51%) SimCorp Dimension
Cloud Services
1 36 (18.37%) Microsoft 365
2 21 (10.71%) Azure
3 5 (2.55%) AWS
4 4 (2.04%) OneDrive
5 1 (0.51%) Amazon S3
5 1 (0.51%) Azure Active Directory
5 1 (0.51%) GCP
5 1 (0.51%) PaaS
5 1 (0.51%) Power Platform
5 1 (0.51%) SaaS
Communications & Networking
1 13 (6.63%) DNS
2 9 (4.59%) DHCP
2 9 (4.59%) Firewall
3 8 (4.08%) VPN
4 7 (3.57%) IPv4
4 7 (3.57%) LAN
4 7 (3.57%) Network Security
5 6 (3.06%) SAN
6 5 (2.55%) HTTP
6 5 (2.55%) HTTPS
6 5 (2.55%) Internet
6 5 (2.55%) Skype
7 4 (2.04%) WAN
8 3 (1.53%) Cisco ASA
8 3 (1.53%) TCP/IP
8 3 (1.53%) VoIP
8 3 (1.53%) Wireless
8 3 (1.53%) WLAN
9 2 (1.02%) Cisco ISE
9 2 (1.02%) NetScaler
Database & Business Intelligence
1 10 (5.10%) SQL Server
2 3 (1.53%) Data Warehouse
3 2 (1.02%) Amazon RDS
4 1 (0.51%) Cosmos DB
4 1 (0.51%) DB2
4 1 (0.51%) Power BI
4 1 (0.51%) SQL Server 2012
Development Applications
1 7 (3.57%) JIRA
2 2 (1.02%) Git (software)
3 1 (0.51%) RStudio
3 1 (0.51%) Sonatype Nexus
3 1 (0.51%) Subversion
General
1 30 (15.31%) Finance
2 15 (7.65%) Legal
3 13 (6.63%) Local Government
4 9 (4.59%) Public Sector
5 6 (3.06%) Banking
6 4 (2.04%) Investment Banking
6 4 (2.04%) Telecoms
7 3 (1.53%) Billing
7 3 (1.53%) Law
8 2 (1.02%) Automotive
8 2 (1.02%) Front Office
9 1 (0.51%) Czech Language
9 1 (0.51%) Games
9 1 (0.51%) German Language
9 1 (0.51%) Retail
Job Titles
1 39 (19.90%) Analyst
2 27 (13.78%) Service Manager
3 18 (9.18%) Desktop Support
4 17 (8.67%) Support Engineer
5 16 (8.16%) Architect
6 13 (6.63%) Desktop Engineer
6 13 (6.63%) Service Architect
7 12 (6.12%) Desktop Support Engineer
7 12 (6.12%) Project Manager
7 12 (6.12%) Service Analyst
8 11 (5.61%) Consultant
8 11 (5.61%) Transition Manager
9 10 (5.10%) Support Analyst
10 9 (4.59%) Service Desk Manager
11 8 (4.08%) Administrator
11 8 (4.08%) Database Engineer
11 8 (4.08%) Service Transition Manager
11 8 (4.08%) Systems Analyst
12 7 (3.57%) Business Systems Analyst
12 7 (3.57%) Technical Support
Libraries, Frameworks & Software Standards
1 3 (1.53%) 802.1X
2 2 (1.02%) .NET
2 2 (1.02%) RabbitMQ
3 1 (0.51%) Ajax
3 1 (0.51%) CGI
3 1 (0.51%) CSS
3 1 (0.51%) Elastic Stack
3 1 (0.51%) HTML
3 1 (0.51%) JSON
3 1 (0.51%) LDAP
3 1 (0.51%) Middleware
3 1 (0.51%) OAuth
3 1 (0.51%) OpenID
3 1 (0.51%) Rendezvous
3 1 (0.51%) SailPoint
3 1 (0.51%) SAML
3 1 (0.51%) Windows SharePoint Services
Miscellaneous
1 27 (13.78%) Analytical Skills
2 8 (4.08%) Data Centre
3 7 (3.57%) Self-Motivation
4 6 (3.06%) Reinsurance
5 5 (2.55%) Enterprise Software
5 5 (2.55%) HP StoreVirtual
5 5 (2.55%) Management Information System
6 4 (2.04%) CMDB
6 4 (2.04%) Replication
7 3 (1.53%) PKI
7 3 (1.53%) Public Cloud
7 3 (1.53%) User Experience
8 2 (1.02%) CESG
8 2 (1.02%) Fat Client
8 2 (1.02%) Thin Client
9 1 (0.51%) Driving Licence
9 1 (0.51%) FMCG
9 1 (0.51%) iSeries
9 1 (0.51%) Mobile App
9 1 (0.51%) Wiki
Operating Systems
1 43 (21.94%) Windows
2 26 (13.27%) Windows Server
3 20 (10.20%) Windows 10
4 11 (5.61%) Linux
5 9 (4.59%) Windows Server 2008
6 5 (2.55%) Windows 7
7 4 (2.04%) Windows Server 2012
7 4 (2.04%) Windows Server 2016
8 3 (1.53%) Windows Server 2019
8 3 (1.53%) zOS
9 2 (1.02%) Mac OS
9 2 (1.02%) Red Hat Enterprise Linux
9 2 (1.02%) Windows XP
10 1 (0.51%) AIX
10 1 (0.51%) Apple iOS
10 1 (0.51%) Mac OS X
10 1 (0.51%) Oracle Linux
10 1 (0.51%) SUSE Linux Enterprise Server
10 1 (0.51%) Ubuntu
10 1 (0.51%) Unix
Processes & Methodologies
1 196 (100.00%) ITIL
2 48 (24.49%) Service Management
3 31 (15.82%) Service Delivery
4 30 (15.31%) ITSM
5 27 (13.78%) Change Management
6 22 (11.22%) Agile Software Development
7 21 (10.71%) Problem Management
7 21 (10.71%) Project Management
8 20 (10.20%) Service Design
9 17 (8.67%) Incident Management
9 17 (8.67%) Project Delivery
10 16 (8.16%) Migration
11 15 (7.65%) Acceptance Criteria
11 15 (7.65%) Problem-Solving
11 15 (7.65%) Stakeholder Management
12 14 (7.14%) Validation
13 13 (6.63%) PRINCE2
13 13 (6.63%) Proactive Monitoring
14 12 (6.12%) Computer Science
14 12 (6.12%) Risk Management
Programming Languages
1 13 (6.63%) SQL
2 10 (5.10%) PowerShell
3 5 (2.55%) Python
4 3 (1.53%) C
4 3 (1.53%) COBOL
5 2 (1.02%) Bash Shell
5 2 (1.02%) JavaScript
6 1 (0.51%) C++
6 1 (0.51%) Groovy
6 1 (0.51%) Perl
6 1 (0.51%) Shell Script
6 1 (0.51%) T-SQL
6 1 (0.51%) VB.NET
Qualifications
1 56 (28.57%) Security Cleared
2 34 (17.35%) SC Cleared
3 21 (10.71%) Microsoft Certification
4 15 (7.65%) Degree
5 13 (6.63%) DBS Check
6 9 (4.59%) Computer Science Degree
6 9 (4.59%) DV Cleared
7 6 (3.06%) MCITP
8 5 (2.55%) Cisco Certification
8 5 (2.55%) MCSE
9 4 (2.04%) CCNP
9 4 (2.04%) PRINCE2 Certification
10 3 (1.53%) Citrix Certification
10 3 (1.53%) MCSA
10 3 (1.53%) PMI Certification
10 3 (1.53%) PMP
11 2 (1.02%) A+ Certification
11 2 (1.02%) CISSP
11 2 (1.02%) HNC
11 2 (1.02%) MCP
Quality Assurance & Compliance
1 19 (9.69%) SLA
2 13 (6.63%) Disclosure Scotland
3 8 (4.08%) Government Security Classifications
3 8 (4.08%) ISO/IEC 27001
4 7 (3.57%) HMG Security Policy Framework
5 6 (3.06%) Data Quality
5 6 (3.06%) QA
6 4 (2.04%) NCSC
7 3 (1.53%) ISO/IEC 20000
8 2 (1.02%) GDPR
8 2 (1.02%) Sarbanes-Oxley
9 1 (0.51%) Cyber Essentials
9 1 (0.51%) ISO 9001
9 1 (0.51%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.51%) PCI DSS
System Software
1 38 (19.39%) Active Directory
2 12 (6.12%) VMware Infrastructure
3 11 (5.61%) Hyper-V
4 9 (4.59%) Virtual Machines
5 5 (2.55%) Microsoft App-V
6 4 (2.04%) vSphere
7 3 (1.53%) VMware ESXi
8 2 (1.02%) Firmware
8 2 (1.02%) Virtual Desktop
8 2 (1.02%) Virtual Servers
9 1 (0.51%) BitLocker
9 1 (0.51%) Docker
9 1 (0.51%) KVM
9 1 (0.51%) Microsoft Virtual Server
9 1 (0.51%) NFS
9 1 (0.51%) VMware NSX
9 1 (0.51%) XenApp
Systems Management
1 10 (5.10%) SCCM
2 7 (3.57%) WSUS
3 5 (2.55%) Microsoft Data Protection Manager
3 5 (2.55%) Norton AntiVirus
3 5 (2.55%) OpenView Configuration Management
4 4 (2.04%) Ansible
5 2 (1.02%) McAfee ePO
5 2 (1.02%) Microsoft Intune
5 2 (1.02%) Opscode Chef
5 2 (1.02%) Puppet
6 1 (0.51%) Backup Exec
6 1 (0.51%) HP ALM
6 1 (0.51%) Kibana
6 1 (0.51%) logstash
6 1 (0.51%) Nessus
6 1 (0.51%) NetBackup
6 1 (0.51%) SCOrch
6 1 (0.51%) Single Sign-On
6 1 (0.51%) SolarWinds Orion
6 1 (0.51%) Terraform
Vendors
1 44 (22.45%) Microsoft
2 17 (8.67%) ServiceNow
3 16 (8.16%) VMware
4 14 (7.14%) Cisco
5 13 (6.63%) HP
6 11 (5.61%) Citrix
7 6 (3.06%) SolarWinds
7 6 (3.06%) Symantec
8 5 (2.55%) CA
8 5 (2.55%) Dell
8 5 (2.55%) Sophos
9 4 (2.04%) CheckPoint
9 4 (2.04%) Lumension
10 3 (1.53%) Apple
10 3 (1.53%) Cincom
10 3 (1.53%) Fortinet
11 2 (1.02%) Juniper
11 2 (1.02%) McAfee
11 2 (1.02%) Progress
11 2 (1.02%) Veeam