Period
to 5 December 2020

The following table provides summary statistics for contract job vacancies with a requirement for ITIL Certification qualifications. Included is a benchmarking guide to the contractor rates offered over the 6 months to 5 December 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ITIL Certification
UK
6 months to
5 Dec 2020
Same period 2019 Same period 2018
Rank 429 383 438
Rank change year-on-year -46 +55 -53
Contract jobs citing ITIL Certification 150 467 549
As % of all contract jobs advertised in the UK 0.40% 0.57% 0.52%
As % of the Qualifications category 1.69% 2.77% 2.75%
Number of daily rates quoted 98 272 358
Median daily rate £400 £400 £400
Median daily rate % change year-on-year - -0.06% +0.06%
10th Percentile £195 £140 £163
90th Percentile £558 £549 £575
UK excluding London median daily rate £400 £400 £391
% change year-on-year - +2.24% -2.19%
Number of hourly rates quoted 20 17 32
Median hourly rate £21.05 £22.93 £22.50
Median hourly rate % change year-on-year -8.20% +1.91% +29.09%
10th Percentile £20.40 £14.60 £13.55
90th Percentile £42.45 £37.00 £42.38
UK excluding London median hourly rate £21.05 £18.00 £16.00
% change year-on-year +16.94% +12.50% -8.20%

ITIL Certification is in the Academic Qualifications and Professional Certifications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for academic qualifications or professional certifications.

All Academic and Professional Certifications
UK
Contract vacancies requiring academic qualifications or professional certifications 8,865 16,886 19,942
As % of all contract IT jobs advertised in the UK 23.46% 20.62% 19.06%
Number of daily rates quoted 5,330 10,385 11,825
Median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £280 £258 £256
90th Percentile £638 £638 £625
UK excluding London median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 574 837 976
Median hourly rate £35.00 £35.00 £26.50
Median hourly rate % change year-on-year - +32.08% +4.70%
10th Percentile £15.07 £14.36 £13.00
90th Percentile £64.50 £57.50 £51.00
Median hourly rate £35.00 £35.00 £26.50
% change year-on-year - +32.08% -1.85%

ITIL Certification
Job Vacancy Trend

Job postings citing ITIL Certification as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Certification in the UK

ITIL Certification
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL Certification.

Daily rate trend for ITIL Certification in the UK

ITIL Certification
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL Certification over the 6 months to 5 December 2020.

Daily rate histogram for ITIL Certification in the UK

ITIL Certification
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL Certification.

Hourly rate trend for ITIL Certification in the UK

ITIL Certification
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL Certification over the 6 months to 5 December 2020.

Hourly rate histogram for ITIL Certification in the UK

ITIL Certification
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL Certification within the UK over the 6 months to 5 December 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 132 £400 - 53
UK excluding London +59 88 £400 - 43
London +40 52 £425 +6.25% 12
South East +119 34 £365 -2.67% 10
South West +98 21 £400 -5.88% 7
Work from Home -131 21 £350 - 5
North of England +35 11 £425 +6.25% 12
Scotland +51 9 £419 +12.42% 1
North West +19 9 £350 -12.50% 5
East of England +65 6 £238 -13.64% 3
Midlands +37 5 £218 -48.52% 9
West Midlands +53 3 £218 -50.29% 7
North East +37 2 £425 +150.00% 2
East Midlands +24 2 - - 2
Northern Ireland +11 2 £160 -
Wales +29 1 - - 2

For the 6 months to 5 December 2020, IT contractor jobs citing ITIL Certification also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ITIL Certification.

1 150 (100.00%) ITIL
2 50 (33.33%) Security Cleared
3 47 (31.33%) Windows
4 40 (26.67%) Service Management
5 37 (24.67%) Active Directory
6 32 (21.33%) Microsoft
7 28 (18.67%) Service Delivery
7 28 (18.67%) SC Cleared
8 24 (16.00%) Windows 10
9 23 (15.33%) Windows Server
10 22 (14.67%) ITSM
11 21 (14.00%) Azure
11 21 (14.00%) Office 365
12 20 (13.33%) VMware
12 20 (13.33%) Microsoft Certification
13 19 (12.67%) Finance
13 19 (12.67%) Analytical Skills
14 18 (12.00%) HP
14 18 (12.00%) DNS
15 16 (10.67%) Problem Management
15 16 (10.67%) Windows Server 2008
16 15 (10.00%) High Availability
16 15 (10.00%) Service Design
16 15 (10.00%) SAN
17 14 (9.33%) DHCP
17 14 (9.33%) MS Exchange
17 14 (9.33%) VMware Infrastructure
17 14 (9.33%) Mentoring
17 14 (9.33%) Windows Server 2012
18 13 (8.67%) DV Cleared

ITIL Certification
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (9.33%) MS Exchange
2 12 (8.00%) Exchange Server 2010
3 9 (6.00%) IIS
4 5 (3.33%) SharePoint
5 3 (2.00%) OpenStack
6 1 (0.67%) Blackberry Enterprise Server
6 1 (0.67%) Confluence
6 1 (0.67%) Elasticsearch
6 1 (0.67%) Exchange Server 2013
6 1 (0.67%) nginx
Applications
1 9 (6.00%) Microsoft Office
2 5 (3.33%) Microsoft Excel
3 3 (2.00%) Microsoft PowerPoint
Business Applications
1 2 (1.33%) ION MarketView
2 1 (0.67%) HiPortfolio
2 1 (0.67%) MultiFonds
2 1 (0.67%) Remedy ITSM
2 1 (0.67%) SimCorp Dimension
Cloud Services
1 21 (14.00%) Azure
1 21 (14.00%) Office 365
2 7 (4.67%) AWS
3 2 (1.33%) Azure Active Directory
3 2 (1.33%) Cloud Computing
3 2 (1.33%) Power Platform
4 1 (0.67%) GCP
4 1 (0.67%) SaaS
Communications & Networking
1 18 (12.00%) DNS
2 15 (10.00%) SAN
3 14 (9.33%) DHCP
4 7 (4.67%) Firewall
5 6 (4.00%) IPv4
5 6 (4.00%) LAN
6 5 (3.33%) VPN
7 4 (2.67%) TCP/IP
7 4 (2.67%) WAN
8 3 (2.00%) HTTP
8 3 (2.00%) HTTPS
9 2 (1.33%) Skype
9 2 (1.33%) Wi-Fi
10 1 (0.67%) BIG-IP
10 1 (0.67%) Cisco IOS
10 1 (0.67%) Internet
10 1 (0.67%) IP Telephony
10 1 (0.67%) IPsec
10 1 (0.67%) Remote Desktop
10 1 (0.67%) VSAN
Database & Business Intelligence
1 12 (8.00%) SQL Server
2 4 (2.67%) Data Warehouse
3 2 (1.33%) DB2
3 2 (1.33%) Power BI
4 1 (0.67%) Cosmos DB
4 1 (0.67%) Data Lake
4 1 (0.67%) Data Mining
4 1 (0.67%) SQL Server 2012
4 1 (0.67%) Tableau
Development Applications
1 2 (1.33%) Git (software)
1 2 (1.33%) JIRA
2 1 (0.67%) Subversion
General
1 19 (12.67%) Finance
2 13 (8.67%) Public Sector
3 11 (7.33%) Local Government
4 4 (2.67%) Banking
4 4 (2.67%) Legal
5 3 (2.00%) Front Office
5 3 (2.00%) Investment Banking
5 3 (2.00%) Manufacturing
5 3 (2.00%) Marketing
5 3 (2.00%) Retail
5 3 (2.00%) Telecoms
6 2 (1.33%) Automotive
6 2 (1.33%) Electronics
6 2 (1.33%) Publishing
7 1 (0.67%) Czech Language
7 1 (0.67%) French Language
7 1 (0.67%) German Language
7 1 (0.67%) Law
Job Titles
1 31 (20.67%) Analyst
2 21 (14.00%) Service Manager
3 17 (11.33%) Desktop Support
4 14 (9.33%) Architect
5 13 (8.67%) Support Analyst
6 10 (6.67%) Desktop Analyst
6 10 (6.67%) Desktop Support Analyst
6 10 (6.67%) Support Engineer
7 8 (5.33%) Infrastructure Engineer
7 8 (5.33%) Project Manager
7 8 (5.33%) Service Analyst
7 8 (5.33%) Service Architect
7 8 (5.33%) Service Delivery Manager
7 8 (5.33%) Systems Analyst
7 8 (5.33%) Technical Support
8 7 (4.67%) Business Systems Analyst
8 7 (4.67%) Desktop Engineer
8 7 (4.67%) Insurance Systems Analyst
8 7 (4.67%) Programme Manager
8 7 (4.67%) Support Officer
Libraries, Frameworks & Software Standards
1 2 (1.33%) .NET
1 2 (1.33%) CGI
2 1 (0.67%) D3.js
2 1 (0.67%) Elastic Stack
2 1 (0.67%) LDAP
2 1 (0.67%) Middleware
2 1 (0.67%) OAuth
2 1 (0.67%) OpenID
2 1 (0.67%) RabbitMQ
2 1 (0.67%) SailPoint
2 1 (0.67%) SAML
2 1 (0.67%) Windows SharePoint Services
Miscellaneous
1 19 (12.67%) Analytical Skills
2 11 (7.33%) Management Information System
3 10 (6.67%) Data Centre
4 9 (6.00%) HP StoreVirtual
5 5 (3.33%) CMDB
5 5 (3.33%) Reinsurance
5 5 (3.33%) Self-Motivation
6 3 (2.00%) Blackberry
6 3 (2.00%) Enterprise Software
7 2 (1.33%) AS400
7 2 (1.33%) iSeries
7 2 (1.33%) Mobile App
7 2 (1.33%) Replication
8 1 (0.67%) Enterprise Storage
8 1 (0.67%) EPoS
8 1 (0.67%) IVR
8 1 (0.67%) Linux Command Line
8 1 (0.67%) NHS
8 1 (0.67%) Smartphone
8 1 (0.67%) Virtual Team
Operating Systems
1 47 (31.33%) Windows
2 24 (16.00%) Windows 10
3 23 (15.33%) Windows Server
4 16 (10.67%) Windows Server 2008
5 14 (9.33%) Windows Server 2012
6 9 (6.00%) Windows Server 2016
7 7 (4.67%) Windows 7
8 6 (4.00%) Linux
9 4 (2.67%) Windows Server 2019
10 2 (1.33%) Android
10 2 (1.33%) Unix
11 1 (0.67%) AIX
11 1 (0.67%) Apple iOS
11 1 (0.67%) Oracle Linux
11 1 (0.67%) Red Hat Enterprise Linux
11 1 (0.67%) SUSE Linux Enterprise Server
11 1 (0.67%) Ubuntu
11 1 (0.67%) zOS
Processes & Methodologies
1 150 (100.00%) ITIL
2 40 (26.67%) Service Management
3 28 (18.67%) Service Delivery
4 22 (14.67%) ITSM
5 16 (10.67%) Problem Management
6 15 (10.00%) High Availability
6 15 (10.00%) Service Design
7 14 (9.33%) Mentoring
8 13 (8.67%) Change Management
8 13 (8.67%) Incident Management
9 12 (8.00%) Agile Software Development
9 12 (8.00%) Patch Management
10 11 (7.33%) Acceptance Criteria
10 11 (7.33%) Data Protection
11 10 (6.67%) Computer Science
11 10 (6.67%) Migration
11 10 (6.67%) PRINCE2
11 10 (6.67%) Proactive Monitoring
12 9 (6.00%) Business Analysis
12 9 (6.00%) Project Management
Programming Languages
1 12 (8.00%) SQL
2 11 (7.33%) PowerShell
3 2 (1.33%) Python
4 1 (0.67%) Bash Shell
4 1 (0.67%) C++
4 1 (0.67%) COBOL
4 1 (0.67%) Perl
4 1 (0.67%) Shell Script
4 1 (0.67%) T-SQL
4 1 (0.67%) VB.NET
Qualifications
1 50 (33.33%) Security Cleared
2 28 (18.67%) SC Cleared
3 20 (13.33%) Microsoft Certification
4 13 (8.67%) Degree
4 13 (8.67%) DV Cleared
5 8 (5.33%) DBS Check
6 7 (4.67%) Computer Science Degree
6 7 (4.67%) MCSA
7 5 (3.33%) Cisco Certification
8 4 (2.67%) MCSE
9 3 (2.00%) CCNA
9 3 (2.00%) CISSP
9 3 (2.00%) PRINCE2 Certification
10 2 (1.33%) A+ Certification
10 2 (1.33%) CCNP
10 2 (1.33%) Citrix Certification
10 2 (1.33%) MCITP
10 2 (1.33%) PMI Certification
10 2 (1.33%) PMP
10 2 (1.33%) VCAP
Quality Assurance & Compliance
1 11 (7.33%) Government Security Classifications
2 10 (6.67%) Disclosure Scotland
2 10 (6.67%) NCSC
3 9 (6.00%) SLA
4 8 (5.33%) HMG Security Policy Framework
5 5 (3.33%) Data Quality
5 5 (3.33%) ISO/IEC 27001
6 3 (2.00%) ISO/IEC 20000
7 1 (0.67%) ISO 9001
7 1 (0.67%) PCI DSS
7 1 (0.67%) QA
7 1 (0.67%) Sarbanes-Oxley
System Software
1 37 (24.67%) Active Directory
2 14 (9.33%) VMware Infrastructure
3 12 (8.00%) Hyper-V
4 11 (7.33%) Virtual Machines
5 5 (3.33%) Microsoft App-V
6 4 (2.67%) XenApp
7 3 (2.00%) vSphere
8 2 (1.33%) Virtual Desktop
8 2 (1.33%) VMware ESXi
9 1 (0.67%) BitLocker
9 1 (0.67%) Docker
9 1 (0.67%) Firmware
9 1 (0.67%) NFS
9 1 (0.67%) Virtual Servers
9 1 (0.67%) VMware NSX
Systems Management
1 12 (8.00%) SCCM
2 10 (6.67%) Microsoft Data Protection Manager
3 8 (5.33%) WSUS
4 6 (4.00%) Norton AntiVirus
5 5 (3.33%) Microsoft Intune
6 3 (2.00%) Ansible
6 3 (2.00%) NetBackup
6 3 (2.00%) OpenView Configuration Management
7 2 (1.33%) SCOM
8 1 (0.67%) FortiGate
8 1 (0.67%) Kibana
8 1 (0.67%) logstash
8 1 (0.67%) McAfee ePO
8 1 (0.67%) Nessus
8 1 (0.67%) Opscode Chef
8 1 (0.67%) PowerCLI
8 1 (0.67%) Puppet
8 1 (0.67%) SCOrch
8 1 (0.67%) SolarWinds Orion
8 1 (0.67%) vRealize
Vendors
1 32 (21.33%) Microsoft
2 20 (13.33%) VMware
3 18 (12.00%) HP
4 13 (8.67%) Citrix
5 10 (6.67%) Cisco
6 9 (6.00%) ServiceNow
6 9 (6.00%) SolarWinds
7 8 (5.33%) Symantec
8 6 (4.00%) Lumension
8 6 (4.00%) Sophos
9 4 (2.67%) NetApp
10 3 (2.00%) CheckPoint
10 3 (2.00%) CyberArk
10 3 (2.00%) McAfee
10 3 (2.00%) SAP
11 2 (1.33%) Fortinet
11 2 (1.33%) Meraki
11 2 (1.33%) Oracle
11 2 (1.33%) Progress
11 2 (1.33%) Sun