Period
to 18 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 18 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 288 245 254
Rank change year-on-year -43 +9 +30
Contract jobs citing Problem Management 844 1,002 1,058
As % of all contract IT jobs advertised in the UK 0.84% 1.05% 0.98%
As % of the Processes & Methodologies category 1.00% 1.26% 1.18%
Number of daily rates quoted 526 579 688
UK median daily rate £375 £375 £352
Median daily rate % change year-on-year - +6.53% +0.57%
10th Percentile £180 £152 £180
90th Percentile £588 £529 £550
UK excluding London median daily rate £350 £362 £350
% change year-on-year -3.31% +3.43% +6.06%
Number of hourly rates quoted 55 47 34
UK median hourly rate £15.00 £22.00 £21.75
Median hourly rate % change year-on-year -31.82% +1.15% +17.57%
10th Percentile £10.80 £11.85 £11.62
90th Percentile £25.30 £40.20 £47.03
UK excluding London median hourly rate £14.50 £22.50 £30.90
% change year-on-year -35.56% -27.18% +74.08%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 84,602 79,785 89,423
As % of all contract IT jobs advertised in the UK 84.70% 83.80% 82.81%
Number of daily rates quoted 56,512 52,848 58,152
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £288 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 2,036 2,217 2,649
UK median hourly rate £24.00 £25.00 £24.23
Median hourly rate % change year-on-year -4.00% +3.18% +21.15%
10th Percentile £11.50 £11.25 £11.49
90th Percentile £50.50 £49.60 £50.00
UK excluding London median hourly rate £24.56 £25.00 £25.66
% change year-on-year -1.76% -2.57% +22.19%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 18 February 2018.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 18 February 2018.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -48 791 £388 +3.33% 194
UK excluding London -53 497 £350 -3.31% 161
London -17 337 £425 +6.25% 40
South East -17 177 £375 +3.59% 37
North of England -79 101 £375 - 65
Midlands -10 82 £313 -19.87% 31
East of England +16 74 £325 +8.33% 14
North West -10 68 £375 +11.94% 32
West Midlands -13 50 £288 -32.35% 21
East Midlands +2 32 £386 +55.28% 10
Yorkshire -26 27 £350 - 22
South West -1 25 £473 +91.88% 7
Scotland -40 24 £363 +31.82% 5
Wales -14 13 £350 -17.65% 2
North East -50 8 £625 +56.25% 11
Northern Ireland -11 6 £544 +94.20%

For the 6 months to 18 February 2018, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Problem Management.

1 419 (49.64%) ITIL
2 252 (29.86%) Windows
3 237 (28.08%) Incident Management
4 221 (26.18%) Microsoft
5 213 (25.24%) Change Management
6 181 (21.45%) Service Management
7 179 (21.21%) Finance
8 174 (20.62%) Active Directory
9 139 (16.47%) Analytical Skills
10 135 (16.00%) Linux
11 128 (15.17%) Service Delivery
12 127 (15.05%) SLA
13 123 (14.57%) VMware
14 121 (14.34%) SQL
15 111 (13.15%) Unix
16 107 (12.68%) Agile Software Development
17 104 (12.32%) Project Management
18 101 (11.97%) Microsoft Office
18 101 (11.97%) Cisco
19 97 (11.49%) Root Cause Analysis
20 92 (10.90%) DNS
21 91 (10.78%) Oracle
22 90 (10.66%) Degree
23 88 (10.43%) Management Information System
24 85 (10.07%) Security Cleared
25 81 (9.60%) Windows Server
26 80 (9.48%) ITSM
26 80 (9.48%) Banking
27 79 (9.36%) Citrix
28 78 (9.24%) Firewall

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (7.94%) MS Exchange
2 45 (5.33%) IIS
3 39 (4.62%) SharePoint
4 34 (4.03%) Skype for Business
5 27 (3.20%) Apache
6 25 (2.96%) Exchange Server 2010
7 24 (2.84%) Tomcat
8 18 (2.13%) WebLogic
9 16 (1.90%) SAS
10 13 (1.54%) Confluence
10 13 (1.54%) Exchange Server 2013
11 12 (1.42%) WebSphere
12 10 (1.18%) CMS
12 10 (1.18%) nginx
13 9 (1.07%) JBoss
14 8 (0.95%) Elasticsearch
14 8 (0.95%) IBM Notes
15 5 (0.59%) Tuxedo
16 4 (0.47%) BizTalk Server
16 4 (0.47%) Exchange Server 2007
Applications
1 101 (11.97%) Microsoft Office
2 24 (2.84%) Microsoft Excel
3 11 (1.30%) Microsoft PowerPoint
4 8 (0.95%) Microsoft Project
4 8 (0.95%) MS Visio
Business Applications
1 11 (1.30%) RMDS
2 7 (0.83%) Remedy ITSM
3 6 (0.71%) Oracle EBS
4 5 (0.59%) Dynamics AX
4 5 (0.59%) Oracle Applications
4 5 (0.59%) Oracle EBS R12
5 4 (0.47%) Eloqua
6 3 (0.36%) Dynamics CRM
6 3 (0.36%) Eikon
6 3 (0.36%) NetSuite
7 2 (0.24%) BusinessWorks
7 2 (0.24%) PeopleSoft CRM
7 2 (0.24%) SAP S/4HANA
8 1 (0.12%) Bloomberg TOMS
8 1 (0.12%) Dynamics GP
8 1 (0.12%) Endur
8 1 (0.12%) Findur
8 1 (0.12%) ION MarketView
8 1 (0.12%) Oracle ERP
8 1 (0.12%) Unit4 Business World
Cloud Services
1 74 (8.77%) Office 365
2 46 (5.45%) Amazon AWS
3 41 (4.86%) Microsoft Azure
4 21 (2.49%) SaaS
5 19 (2.25%) PaaS
6 14 (1.66%) IaaS
7 9 (1.07%) Mimecast
8 6 (0.71%) Cloud Computing
9 4 (0.47%) Salesforce Sales Cloud
10 3 (0.36%) Akamai
10 3 (0.36%) npm
11 2 (0.24%) Azure Active Directory
11 2 (0.24%) GitHub
12 1 (0.12%) Amazon SQS
12 1 (0.12%) AWS Lambda
12 1 (0.12%) Google Cloud Platform
12 1 (0.12%) Google Drive
12 1 (0.12%) Serverless
12 1 (0.12%) Slack
12 1 (0.12%) Virtual Private Cloud
Communications & Networking
1 92 (10.90%) DNS
2 78 (9.24%) Firewall
3 63 (7.46%) TCP/IP
4 59 (6.99%) DHCP
5 53 (6.28%) SAN
6 48 (5.69%) WAN
7 43 (5.09%) VPN
8 37 (4.38%) LAN
9 24 (2.84%) NAS
10 20 (2.37%) SSL
11 18 (2.13%) BIG-IP
12 15 (1.78%) GSM
12 15 (1.78%) HSPA
12 15 (1.78%) LTE
12 15 (1.78%) Skype
12 15 (1.78%) WCDMA
13 14 (1.66%) Internet
13 14 (1.66%) Network Security
14 13 (1.54%) VoIP
14 13 (1.54%) VoLTE
Database & Business Intelligence
1 72 (8.53%) SQL Server
2 18 (2.13%) Data Warehouse
3 15 (1.78%) Oracle Database
4 14 (1.66%) Hadoop
5 13 (1.54%) MySQL
6 11 (1.30%) Big Data
6 11 (1.30%) MongoDB
6 11 (1.30%) NoSQL
6 11 (1.30%) Relational Database
7 9 (1.07%) BusinessObjects
8 8 (0.95%) Oracle Database 10g
8 8 (0.95%) Oracle Reports
8 8 (0.95%) PostgreSQL
9 7 (0.83%) OLAP
9 7 (0.83%) Oracle Database 11g
10 6 (0.71%) Sqoop
11 5 (0.59%) DB2
11 5 (0.59%) Oracle Database 12c
11 5 (0.59%) Oracle Exadata
11 5 (0.59%) SAS Enterprise Guide
Development Applications
1 20 (2.37%) JIRA
2 14 (1.66%) Jenkins
3 13 (1.54%) Git (software)
4 9 (1.07%) JMeter
5 7 (0.83%) Android Studio
5 7 (0.83%) Maven
5 7 (0.83%) Team Foundation Server
5 7 (0.83%) Xcode
5 7 (0.83%) Zephyr
6 5 (0.59%) Bitbucket
6 5 (0.59%) PeopleTools
7 4 (0.47%) Ant
7 4 (0.47%) CA Gen
7 4 (0.47%) IBM UrbanCode
8 3 (0.36%) Octopus Deploy
8 3 (0.36%) Oracle Forms
8 3 (0.36%) Selenium
8 3 (0.36%) SonarQube
8 3 (0.36%) TeamCity
8 3 (0.36%) TestRail
General
1 179 (21.21%) Finance
2 80 (9.48%) Banking
3 38 (4.50%) Telecoms
4 28 (3.32%) Retail
5 23 (2.73%) Investment Banking
6 17 (2.01%) Legal
7 12 (1.42%) Publishing
8 8 (0.95%) Back Office
9 7 (0.83%) Advertising
9 7 (0.83%) Billing
10 6 (0.71%) Manufacturing
10 6 (0.71%) Pharmaceutical
11 5 (0.59%) Financial Institution
11 5 (0.59%) Front Office
11 5 (0.59%) German Language
11 5 (0.59%) Marketing
12 4 (0.47%) Military
13 2 (0.24%) Italian Language
14 1 (0.12%) Dutch Language
14 1 (0.12%) Spanish Language
Job Titles
1 204 (24.17%) Analyst
2 77 (9.12%) Support Analyst
3 66 (7.82%) Service Analyst
4 58 (6.87%) Service Manager
5 52 (6.16%) Applications Support
6 50 (5.92%) Administrator
7 47 (5.57%) Support Engineer
8 41 (4.86%) Infrastructure Engineer
9 39 (4.62%) Service Desk Analyst
10 35 (4.15%) Desktop Support
11 34 (4.03%) Applications Support Analyst
12 33 (3.91%) Architect
12 33 (3.91%) Consultant
13 32 (3.79%) Delivery Manager
13 32 (3.79%) Senior Analyst
14 29 (3.44%) IT Analyst
15 26 (3.08%) Services Delivery Manager
16 25 (2.96%) 2nd Line Support
16 25 (2.96%) DBA
17 24 (2.84%) Network Engineer
Libraries, Frameworks & Software Standards
1 43 (5.09%) Web Services
2 23 (2.73%) .NET
3 20 (2.37%) Middleware
4 18 (2.13%) J2EE
5 16 (1.90%) LDAP
5 16 (1.90%) XML
6 15 (1.78%) Elastic Stack
7 14 (1.66%) HTML
8 13 (1.54%) REST
9 11 (1.30%) CSS
10 9 (1.07%) SOAP
11 8 (0.95%) AngularJS
11 8 (0.95%) jQuery
11 8 (0.95%) JSON
11 8 (0.95%) Spring
12 6 (0.71%) ASP.NET
12 6 (0.71%) HTML5
12 6 (0.71%) WebSphere MQ
12 6 (0.71%) XSD
13 5 (0.59%) LAMP
Miscellaneous
1 139 (16.47%) Analytical Skills
2 88 (10.43%) Management Information System
3 57 (6.75%) Data Centre
4 33 (3.91%) Clustering
5 30 (3.55%) Computer Science
6 24 (2.84%) CMDB
7 20 (2.37%) Replication
8 17 (2.01%) User Experience
9 16 (1.90%) NHS
10 15 (1.78%) Equities
11 14 (1.66%) Virtual Team
12 13 (1.54%) SWIFT
13 11 (1.30%) Blackberry
13 11 (1.30%) Mobile App
14 10 (1.18%) PKI
15 9 (1.07%) Fat Client
15 9 (1.07%) Foreign Exchange (FX)
15 9 (1.07%) Microsoft Licensing
15 9 (1.07%) Thin Client
15 9 (1.07%) Video Conferencing
Operating Systems
1 252 (29.86%) Windows
2 135 (16.00%) Linux
3 111 (13.15%) Unix
4 81 (9.60%) Windows Server
5 54 (6.40%) Windows Server 2012
6 53 (6.28%) Windows 7
7 45 (5.33%) Red Hat Enterprise Linux
7 45 (5.33%) Windows Server 2008
8 35 (4.15%) Windows 10
9 27 (3.20%) Solaris
10 26 (3.08%) Windows Server 2003
11 17 (2.01%) AIX
12 14 (1.66%) Android
13 11 (1.30%) Windows 2000
13 11 (1.30%) Windows XP
14 10 (1.18%) Apple iOS
14 10 (1.18%) Windows Vista
15 8 (0.95%) Windows 8
16 7 (0.83%) SUSE
17 5 (0.59%) Mac OS
Processes & Methodologies
1 419 (49.64%) ITIL
2 237 (28.08%) Incident Management
3 213 (25.24%) Change Management
4 181 (21.45%) Service Management
5 128 (15.17%) Service Delivery
6 107 (12.68%) Agile Software Development
7 104 (12.32%) Project Management
8 97 (11.49%) Root Cause Analysis
9 80 (9.48%) ITSM
10 72 (8.53%) Configuration Management
11 66 (7.82%) Disaster Recovery
12 64 (7.58%) ITIL V3
13 61 (7.23%) Stakeholder Management
14 60 (7.11%) Release Management
15 58 (6.87%) Migration
16 49 (5.81%) Capacity Planning
17 48 (5.69%) Continuous Improvement
18 47 (5.57%) DevOps
19 45 (5.33%) Change Control
20 44 (5.21%) Capacity Management
Programming Languages
1 121 (14.34%) SQL
2 76 (9.00%) Java
3 61 (7.23%) PowerShell
4 40 (4.74%) Perl
5 36 (4.27%) Python
6 25 (2.96%) Shell Script
7 22 (2.61%) JavaScript
7 22 (2.61%) PL/SQL
8 21 (2.49%) Bash Shell
9 16 (1.90%) C#
10 13 (1.54%) C
10 13 (1.54%) Ruby
11 11 (1.30%) VBScript
12 9 (1.07%) Korn
12 9 (1.07%) PHP
12 9 (1.07%) T-SQL
13 7 (0.83%) Apple Swift
13 7 (0.83%) Objective-C
14 6 (0.71%) C++
15 5 (0.59%) GraphQL
Qualifications
1 90 (10.66%) Degree
2 85 (10.07%) Security Cleared
3 61 (7.23%) SC Cleared
4 38 (4.50%) Cisco Certification
5 35 (4.15%) Microsoft Certification
6 29 (3.44%) MCP
7 26 (3.08%) MCSE
8 25 (2.96%) CCNP
9 20 (2.37%) CCIE
9 20 (2.37%) CISSP
10 19 (2.25%) VMware Certified Professional (VCP)
11 18 (2.13%) Computer Science Degree
12 17 (2.01%) ITIL Certification
13 16 (1.90%) CISM
13 16 (1.90%) MCSA
14 15 (1.78%) Numerate Degree
15 14 (1.66%) DV Cleared
15 14 (1.66%) PRINCE2 Practitioner
16 13 (1.54%) CCNA
16 13 (1.54%) Chartered Engineer
Quality Assurance & Compliance
1 127 (15.05%) SLA
2 30 (3.55%) QA
3 11 (1.30%) TARGET2
4 10 (1.18%) ISO/IEC 20000
4 10 (1.18%) PMO
5 7 (0.83%) PCI DSS
6 6 (0.71%) Dodd-Frank
7 5 (0.59%) ISO/IEC 27001
7 5 (0.59%) MiFID
7 5 (0.59%) Sarbanes-Oxley
8 4 (0.47%) Disclosure Scotland
8 4 (0.47%) EMIR
8 4 (0.47%) GDPR
8 4 (0.47%) ISO 9001
9 3 (0.36%) Data Quality
9 3 (0.36%) HL7
9 3 (0.36%) ISO/IEC 27005
10 2 (0.24%) ISO 8583
11 1 (0.12%) GMP
11 1 (0.12%) RMADS
System Software
1 174 (20.62%) Active Directory
2 70 (8.29%) VMware Infrastructure
3 50 (5.92%) Hyper-V
4 32 (3.79%) VMware ESXi
5 21 (2.49%) XenApp
6 17 (2.01%) Microsoft App-V
7 16 (1.90%) Docker
8 14 (1.66%) Terminal Services
8 14 (1.66%) Virtual Machines
9 11 (1.30%) Oracle RAC
10 10 (1.18%) NFS
11 8 (0.95%) Veritas Cluster Server
12 7 (0.83%) Veritas File System
13 6 (0.71%) Apache Flume
13 6 (0.71%) DFS Replication
13 6 (0.71%) HDFS
14 5 (0.59%) iptables
14 5 (0.59%) Sendmail
14 5 (0.59%) SRDF
14 5 (0.59%) Veritas Volume Manager
Systems Management
1 67 (7.94%) SCCM
2 27 (3.20%) SCOM
3 24 (2.84%) NetBackup
4 21 (2.49%) Backup Exec
5 20 (2.37%) Single Sign-On
6 15 (1.78%) Ansible
6 15 (1.78%) McAfee ePO
7 14 (1.66%) BladeLogic
8 13 (1.54%) Puppet
9 12 (1.42%) Tivoli
10 11 (1.30%) ITRS Geneos
10 11 (1.30%) Tivoli Storage Manager
10 11 (1.30%) WSUS
11 10 (1.18%) Data Guard
11 10 (1.18%) Microsoft Clustering
11 10 (1.18%) Nagios
11 10 (1.18%) Norton AntiVirus
12 9 (1.07%) HP Data Protector
12 9 (1.07%) Rancher
13 8 (0.95%) Host Intrusion Detection System
Vendors
1 221 (26.18%) Microsoft
2 123 (14.57%) VMware
3 101 (11.97%) Cisco
4 91 (10.78%) Oracle
5 79 (9.36%) Citrix
6 60 (7.11%) HP
7 50 (5.92%) ServiceNow
8 49 (5.81%) Red Hat
9 44 (5.21%) NetApp
10 41 (4.86%) IBM
11 37 (4.38%) Dell
12 29 (3.44%) Remedy
13 23 (2.73%) SolarWinds
14 22 (2.61%) McAfee
15 19 (2.25%) Ivanti
15 19 (2.25%) Splunk
16 18 (2.13%) Bloomberg
16 18 (2.13%) CheckPoint
16 18 (2.13%) Symantec
16 18 (2.13%) Veritas