Problem Management Contract Job Trends

Problem Management
UK

The table below provides summary statistics and contractor rates for jobs requiring Problem Management skills. It covers contract job vacancies from the 6 months leading up to 30 November 2025, with comparisons to the same periods in the previous two years.

6 months to
30 Nov 2025
Same period 2024 Same period 2023
Rank 325 313 259
Rank change year-on-year -12 -54 +10
Contract jobs citing Problem Management 274 267 447
As % of all contract jobs in the UK 0.76% 0.74% 0.98%
As % of the Processes & Methodologies category 0.86% 0.84% 1.10%
Number of daily rates quoted 155 161 269
10th Percentile £233 £300 £250
25th Percentile £325 £425 £350
Median daily rate (50th Percentile) £453 £500 £495
Median % change year-on-year -9.50% +1.01% -
75th Percentile £543 £585 £580
90th Percentile £614 £650 £639
UK excluding London median daily rate £450 £490 £480
% change year-on-year -8.16% +2.08% +6.67%
Number of hourly rates quoted 24 9 40
10th Percentile £15.50 £30.25 -
25th Percentile £16.73 £55.87 £13.41
Median hourly rate £20.79 £56.75 £14.16
Median % change year-on-year -63.36% +300.74% -27.38%
75th Percentile £24.41 £68.75 £23.19
90th Percentile £29.43 £76.00 £56.95
UK excluding London median hourly rate £20.40 £56.75 £14.16
% change year-on-year -64.06% +300.74% -27.38%

All Process and Methodology Skills
UK

Problem Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,961 31,602 40,569
As % of all contract IT jobs advertised in the UK 89.17% 87.15% 88.57%
Number of daily rates quoted 20,061 19,103 27,192
10th Percentile £300 £310 £310
25th Percentile £404 £413 £425
Median daily rate (50th Percentile) £500 £525 £533
Median % change year-on-year -4.76% -1.50% -3.09%
75th Percentile £619 £638 £650
90th Percentile £725 £744 £745
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 2,078 1,129 1,558
10th Percentile £14.50 £15.22 £14.33
25th Percentile £17.50 £20.19 £19.06
Median hourly rate £25.15 £33.00 £43.63
Median % change year-on-year -23.79% -24.36% +24.64%
75th Percentile £45.46 £63.75 £65.00
90th Percentile £67.50 £73.75 £77.50
UK excluding London median hourly rate £22.74 £32.50 £44.25
% change year-on-year -30.05% -26.55% +38.28%

Problem Management
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings citing Problem Management relative to all contract IT jobs advertised.

Problem Management job vacancy trend in the UK

Problem Management
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing Problem Management.

Contractor daily rate distribution trend for jobs in the UK citing Problem Management

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 30 November 2025.

Daily rate histogram for Problem Management in the UK

Problem Management
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing Problem Management.

Contractor hourly rate distribution trend for jobs in the UK citing Problem Management

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 30 November 2025.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 30 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -32 235 £475 -5.00% 69
UK excluding London +1 165 £450 -8.16% 65
London -7 85 £458 -8.50% 25
Work from Home +21 81 £450 -10.00% 26
North of England -59 52 £450 -14.29% 15
North West -17 40 £325 -35.80% 7
South East -4 31 £425 -4.49% 26
Midlands -12 31 £402 -21.18% 5
South West +21 23 £575 -2.13% 5
West Midlands -15 20 £369 -27.70% 4
East of England -12 11 £450 +28.57% 12
Yorkshire -47 11 £500 -4.76% 4
East Midlands - 11 £425 - 1
Scotland +5 10 £525 +10.53% 6
Northern Ireland - 8 £350 - 2
Wales -6 1 - - 1
North East -7 1 £650 - 4

Problem Management
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (9.12%) SharePoint
2 24 (8.76%) Confluence
3 22 (8.03%) Microsoft Exchange
4 15 (5.47%) Skype for Business
5 8 (2.92%) CICS
6 7 (2.55%) Exchange Server 2013
6 7 (2.55%) Mattermost
7 4 (1.46%) Apache
7 4 (1.46%) NetWeaver
8 3 (1.09%) IIS
8 3 (1.09%) iPlanet
8 3 (1.09%) JBoss
8 3 (1.09%) WebSphere
8 3 (1.09%) WebSphere Application Server
9 2 (0.73%) SAS
10 1 (0.36%) MQSeries
10 1 (0.36%) Tomcat
Applications
1 31 (11.31%) Microsoft Office
2 10 (3.65%) Microsoft Excel
3 9 (3.28%) Microsoft PowerPoint
4 8 (2.92%) MS Visio
Business Applications
1 17 (6.20%) Remedy ITSM
2 5 (1.82%) SAP IBP
3 3 (1.09%) assyst
3 3 (1.09%) ResourceLink
3 3 (1.09%) SAP S/4HANA
4 2 (0.73%) Aladdin
5 1 (0.36%) Dynamics CRM
5 1 (0.36%) ION MarketView
5 1 (0.36%) Oracle Cash Management
5 1 (0.36%) Oracle General Ledger
5 1 (0.36%) Oracle Payables
5 1 (0.36%) Oracle Receivables
5 1 (0.36%) SAP ERP
5 1 (0.36%) SAP SD
Cloud Services
1 43 (15.69%) Azure
2 39 (14.23%) Microsoft 365
3 20 (7.30%) OneDrive
4 17 (6.20%) AWS
5 13 (4.74%) Power Platform
5 13 (4.74%) SaaS
6 12 (4.38%) Entra ID
7 11 (4.01%) GitHub
8 8 (2.92%) Azure DevOps
8 8 (2.92%) PaaS
9 6 (2.19%) GitHub Actions
9 6 (2.19%) Serverless
10 5 (1.82%) OCI
10 5 (1.82%) Power Automate
11 4 (1.46%) AWS CloudFormation
11 4 (1.46%) Azure AKS
11 4 (1.46%) Azure Functions
11 4 (1.46%) OpenShift
12 3 (1.09%) Azure App Service
12 3 (1.09%) Azure Storage
Communications & Networking
1 19 (6.93%) DNS
2 18 (6.57%) Skype
3 13 (4.74%) VPN
4 10 (3.65%) DHCP
5 8 (2.92%) TCP/IP
6 7 (2.55%) Firewall
6 7 (2.55%) Network Security
6 7 (2.55%) Unified Communications
6 7 (2.55%) VoIP
7 6 (2.19%) Internet
7 6 (2.19%) SAN
7 6 (2.19%) WAN
7 6 (2.19%) Wi-Fi
7 6 (2.19%) Wireless
8 5 (1.82%) MGCP
8 5 (1.82%) SCCP
8 5 (1.82%) Telepresence
8 5 (1.82%) WebEx
9 4 (1.46%) Broadband
10 3 (1.09%) LAN
Database & Business Intelligence
1 6 (2.19%) Data Warehouse
1 6 (2.19%) Oracle Database
1 6 (2.19%) Power BI
2 5 (1.82%) Metadata
2 5 (1.82%) Metadata Repository
2 5 (1.82%) PostgreSQL
3 4 (1.46%) SAP BW
3 4 (1.46%) SAP HANA
4 3 (1.09%) SQL Server
5 2 (0.73%) DB2
5 2 (0.73%) Oracle Reports
6 1 (0.36%) Azure SQL Database
6 1 (0.36%) BusinessObjects
6 1 (0.36%) DTS
6 1 (0.36%) Oracle BI Publisher
6 1 (0.36%) Oracle Discoverer
6 1 (0.36%) Relational Database
6 1 (0.36%) SAS Enterprise Guide
6 1 (0.36%) SQL Server Integration Services
6 1 (0.36%) SQL Server Reporting Services
Development Applications
1 33 (12.04%) JIRA
2 10 (3.65%) Git
3 5 (1.82%) Jenkins
4 4 (1.46%) Liquibase
5 3 (1.09%) Bitbucket Server
5 3 (1.09%) CA Release Automation
5 3 (1.09%) JUnit
5 3 (1.09%) Mockito
5 3 (1.09%) MSI
5 3 (1.09%) Sonatype Nexus
6 2 (0.73%) Postman
7 1 (0.36%) Bitbucket
7 1 (0.36%) Fiddler
7 1 (0.36%) GitLab
7 1 (0.36%) Subversion
7 1 (0.36%) Team Foundation Server
General
1 107 (39.05%) Social Skills
2 79 (28.83%) Finance
3 50 (18.25%) Analytical Skills
4 27 (9.85%) Banking
5 22 (8.03%) Public Sector
6 16 (5.84%) Manufacturing
7 12 (4.38%) Documentation Skills
8 9 (3.28%) Organisational Skills
9 8 (2.92%) Financial Institution
9 8 (2.92%) Retail
9 8 (2.92%) Telecoms
10 6 (2.19%) Marketing
11 5 (1.82%) Electronics
11 5 (1.82%) Military
12 4 (1.46%) Investment Banking
13 3 (1.09%) Presentation Skills
13 3 (1.09%) Publishing
14 2 (0.73%) Law
14 2 (0.73%) Local Government
15 1 (0.36%) Legal
Job Titles
1 66 (24.09%) Analyst
2 45 (16.42%) Support Analyst
3 28 (10.22%) IT Support
4 18 (6.57%) Incident Manager
4 18 (6.57%) Service Manager
5 17 (6.20%) Lead
5 17 (6.20%) Operations Analyst
6 16 (5.84%) IT Analyst
6 16 (5.84%) Operational Support Analyst
6 16 (5.84%) Operations Support Analyst
6 16 (5.84%) Senior
7 15 (5.47%) IT Support Analyst
8 14 (5.11%) Consultant
9 11 (4.01%) Delivery Manager
10 10 (3.65%) 2nd Line Support
10 10 (3.65%) ITIL Manager
10 10 (3.65%) Service Analyst
10 10 (3.65%) Support Engineer
11 9 (3.28%) Administrator
11 9 (3.28%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 11 (4.01%) REST
2 8 (2.92%) Oracle Fusion
3 6 (2.19%) ISPF
4 5 (1.82%) SAML
4 5 (1.82%) SAP Fiori
4 5 (1.82%) XMPP
5 4 (1.46%) .NET
5 4 (1.46%) Kafka
5 4 (1.46%) LDAP
5 4 (1.46%) SAP Basis
6 3 (1.09%) ActiveMQ
6 3 (1.09%) OAuth
6 3 (1.09%) OpenID
6 3 (1.09%) RESTful
6 3 (1.09%) WireMock
7 2 (0.73%) .NET Framework
7 2 (0.73%) FIX Protocol
7 2 (0.73%) Middleware
7 2 (0.73%) Web Services
7 2 (0.73%) XML
Miscellaneous
1 21 (7.66%) Management Information System
2 12 (4.38%) Video Conferencing
3 11 (4.01%) Enterprise Software
4 10 (3.65%) CMDB
4 10 (3.65%) Data Centre
4 10 (3.65%) Mainframe
5 8 (2.92%) Onboarding
6 7 (2.55%) PKI
7 6 (2.19%) Driving Licence
7 6 (2.19%) Virtual Team
7 6 (2.19%) VSAM
8 5 (1.82%) IBM Mainframe
8 5 (1.82%) Low-Code
8 5 (1.82%) Self-Motivation
8 5 (1.82%) Team-Oriented Environment
9 4 (1.46%) Cloud Native
10 3 (1.09%) Analytical Mindset
10 3 (1.09%) Data Protection Act
10 3 (1.09%) Product Ownership
10 3 (1.09%) Tandem
Operating Systems
1 54 (19.71%) Windows
2 29 (10.58%) Linux
3 13 (4.74%) Unix
3 13 (4.74%) Windows 10
4 11 (4.01%) Windows Server
5 8 (2.92%) Android
6 7 (2.55%) zOS
7 6 (2.19%) Apple iOS
7 6 (2.19%) Red Hat Enterprise Linux
8 3 (1.09%) CentOS
8 3 (1.09%) Windows Server 2012
9 2 (0.73%) Mac OS
9 2 (0.73%) VMS
Processes & Methodologies
1 152 (55.47%) ITIL
2 77 (28.10%) Change Management
3 70 (25.55%) Service Management
4 69 (25.18%) Problem-Solving
5 68 (24.82%) ITSM
6 53 (19.34%) Incident Management
7 51 (18.61%) Root Cause Analysis
8 50 (18.25%) DevOps
9 47 (17.15%) Agile
10 41 (14.96%) Service Delivery
11 40 (14.60%) Continuous Improvement
12 39 (14.23%) Stakeholder Management
13 33 (12.04%) Information Security
14 30 (10.95%) Project Management
15 29 (10.58%) Customer Service
16 28 (10.22%) Cybersecurity
17 22 (8.03%) Business Intelligence
18 21 (7.66%) Data Protection
18 21 (7.66%) Migration
19 20 (7.30%) CI/CD
Programming Languages
1 42 (15.33%) PowerShell
2 40 (14.60%) SQL
3 26 (9.49%) Python
4 11 (4.01%) Bash
5 9 (3.28%) Go
6 7 (2.55%) CLIST
6 7 (2.55%) PromQL
6 7 (2.55%) REXX
7 6 (2.19%) Java
7 6 (2.19%) JCL
7 6 (2.19%) Shell Script
8 3 (1.09%) C#
8 3 (1.09%) Groovy
8 3 (1.09%) JavaScript
9 2 (0.73%) C++
10 1 (0.36%) COBOL
10 1 (0.36%) VBA
Qualifications
1 65 (23.72%) Security Cleared
2 50 (18.25%) SC Cleared
3 47 (17.15%) Degree
4 22 (8.03%) ITIL Certification
5 11 (4.01%) Computer Science Degree
5 11 (4.01%) Microsoft Certification
6 10 (3.65%) A+ Certification
7 9 (3.28%) ITIL Foundation Certificate
8 8 (2.92%) BPSS Clearance
9 6 (2.19%) MCP
9 6 (2.19%) PMP
10 5 (1.82%) AWS Certification
10 5 (1.82%) MCDST
11 4 (1.46%) Azure Certification
11 4 (1.46%) Cisco Certification
11 4 (1.46%) MCSE
11 4 (1.46%) PMI Certification
12 3 (1.09%) CCNP
13 2 (0.73%) CCNA
13 2 (0.73%) Oracle Certification
Quality Assurance & Compliance
1 20 (7.30%) SLA
2 12 (4.38%) QA
3 7 (2.55%) NIST
4 6 (2.19%) ISO/IEC 27001
4 6 (2.19%) PCI DSS
5 4 (1.46%) Cyber Essentials
5 4 (1.46%) GDPR
6 2 (0.73%) Accessibility
6 2 (0.73%) Data Quality
6 2 (0.73%) ISO 22301
7 1 (0.36%) GRC
7 1 (0.36%) GxP
7 1 (0.36%) HMG Security Policy Framework
7 1 (0.36%) PMO
7 1 (0.36%) Sarbanes-Oxley
System Software
1 68 (24.82%) Active Directory
2 7 (2.55%) Docker
3 6 (2.19%) Time Sharing Option
4 3 (1.09%) Tivoli Directory Server
4 3 (1.09%) Virtual Desktop
4 3 (1.09%) VMware Infrastructure
5 1 (0.36%) RACF
5 1 (0.36%) Xen
5 1 (0.36%) XenApp
5 1 (0.36%) XenDesktop
Systems Management
1 27 (9.85%) SCCM
2 23 (8.39%) Microsoft Intune
3 15 (5.47%) HP SiteScope
3 15 (5.47%) SCOM
4 13 (4.74%) Kubernetes
5 9 (3.28%) Grafana
5 9 (3.28%) Terraform
6 8 (2.92%) Prometheus
7 7 (2.55%) OMEGAMON
8 6 (2.19%) EMC NetWorker
8 6 (2.19%) EMC VPLEX
9 5 (1.82%) Ansible
9 5 (1.82%) CA Endevor
10 3 (1.09%) CA Single Sign-On
10 3 (1.09%) CA Wily
10 3 (1.09%) FortiGate
10 3 (1.09%) Progress Chef
10 3 (1.09%) Tivoli
10 3 (1.09%) WSUS
11 2 (0.73%) Puppet
Vendors
1 93 (33.94%) Microsoft
2 29 (10.58%) Splunk
3 28 (10.22%) Cisco
4 26 (9.49%) Remedy
5 25 (9.12%) ServiceNow
6 17 (6.20%) Oracle
7 13 (4.74%) IBM
7 13 (4.74%) SAP
8 9 (3.28%) Atlassian
8 9 (3.28%) Red Hat
8 9 (3.28%) VMware
9 6 (2.19%) Brocade
9 6 (2.19%) Citrix
9 6 (2.19%) Dell
9 6 (2.19%) EMC
9 6 (2.19%) Isilon
10 5 (1.82%) Dynatrace
10 5 (1.82%) iManage
10 5 (1.82%) Mitel
11 4 (1.46%) Zscaler