Period
to 19 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 19 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
19 Aug 2017
Same period 2016 Same period 2015
Rank 324 249 287
Rank change year-on-year -75 +38 -19
Contract jobs citing Problem Management 726 1108 933
As % of all contract IT jobs advertised in the UK 0.75% 1.02% 0.83%
As % of the Processes & Methodologies category 0.89% 1.22% 1.02%
Number of daily rates quoted 444 704 540
UK median daily rate £375 £350 £345
Median daily rate % change year-on-year +7.14% +1.45% -1.43%
10th Percentile £193 £213 £185
90th Percentile £563 £536 £488
UK excluding London median daily rate £350 £325 £313
% change year-on-year +7.69% +4.00% -8.09%
Number of hourly rates quoted 37 49 53
UK median hourly rate £17.38 £25.00 £26.00
Median hourly rate % change year-on-year -30.50% -3.85% +42.47%
10th Percentile £9.70 £14.05 £14.60
90th Percentile £50.75 £46.30 £40.19
UK excluding London median hourly rate £14.00 £27.00 £26.00
% change year-on-year -48.15% +3.85% +46.48%

Problem Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 81339 90588 91039
As % of all contract IT job vacancies advertised in the UK 84.37% 83.49% 80.80%
Number of daily rates quoted 53388 59835 58068
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £281 £263 £260
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +3.45%
Number of hourly rates quoted 2013 2205 2601
UK median hourly rate £25.00 £25.00 £22.00
Median hourly rate % change year-on-year - +13.64% +8.92%
10th Percentile £11.72 £11.50 £11.25
90th Percentile £50.25 £48.38 £47.83
UK excluding London median hourly rate £25.00 £25.00 £22.50
% change year-on-year - +11.11% +7.14%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 19 August 2017.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 19 August 2017.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 19 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -80 666 £375 +7.14% 110
UK excluding London -61 450 £350 +7.69% 89
London -32 267 £425 +6.25% 31
South East -16 167 £348 -11.90% 18
North of England -93 79 £425 +44.07% 25
Midlands +19 68 £350 -12.50% 17
North West -18 46 £388 +7.27% 10
East of England -8 43 £300 -14.29% 12
South West -17 43 £360 +20.00% 7
West Midlands +22 38 £338 -15.63% 13
Scotland +23 31 £418 +21.01% 8
East Midlands -10 28 £350 -6.67% 4
Wales - 19 £412 - 2
Yorkshire -21 17 £425 +23.19% 6
North East -42 16 £375 +40.19% 9
Northern Ireland - 2 £390 -

For the 6 months to 19 August 2017, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Problem Management.

1 363 (50.00%) ITIL
2 201 (27.69%) Windows
3 194 (26.72%) Incident Management
4 185 (25.48%) Microsoft
4 185 (25.48%) Change Management
5 164 (22.59%) Finance
6 162 (22.31%) Service Management
7 142 (19.56%) SQL
8 137 (18.87%) Active Directory
9 114 (15.70%) Analytical Skills
10 109 (15.01%) Service Delivery
11 104 (14.33%) Security Cleared
12 93 (12.81%) Unix
13 89 (12.26%) Project Management
14 87 (11.98%) VMware
15 85 (11.71%) SLA
16 79 (10.88%) Agile Software Development
17 75 (10.33%) Management Information System
18 72 (9.92%) Linux
18 72 (9.92%) Microsoft Office
18 72 (9.92%) Root Cause Analysis
18 72 (9.92%) Windows Server
19 70 (9.64%) Oracle
20 68 (9.37%) Release Management
21 67 (9.23%) Cisco
21 67 (9.23%) Firewall
22 65 (8.95%) ITIL Certification
23 64 (8.82%) SQL Server
24 62 (8.54%) ITSM
24 62 (8.54%) ITIL V3

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 57 (7.85%) SharePoint
2 42 (5.79%) IIS
2 42 (5.79%) MS Exchange
3 27 (3.72%) Apache
4 18 (2.48%) Tomcat
5 16 (2.20%) Skype for Business
6 15 (2.07%) Exchange Server 2010
7 10 (1.38%) nginx
7 10 (1.38%) WebLogic
7 10 (1.38%) WebSphere
8 9 (1.24%) CMS
8 9 (1.24%) Confluence
9 8 (1.10%) Blackberry Enterprise Server
9 8 (1.10%) JBoss
10 7 (0.96%) Apache Spark
10 7 (0.96%) Exchange Server 2007
10 7 (0.96%) SAS
11 6 (0.83%) Exchange Server 2013
11 6 (0.83%) Live Communications Server
11 6 (0.83%) SharePoint Server
Applications
1 72 (9.92%) Microsoft Office
2 27 (3.72%) Microsoft Excel
3 19 (2.62%) Microsoft PowerPoint
3 19 (2.62%) Microsoft Project
4 6 (0.83%) MS Visio
5 4 (0.55%) Spreadsheet
6 1 (0.14%) EngageOne
6 1 (0.14%) InfoPath
Business Applications
1 21 (2.89%) ION MarketView
2 11 (1.52%) Remedy ITSM
3 5 (0.69%) Dynamics CRM
4 3 (0.41%) Oracle Applications
4 3 (0.41%) Oracle EBS
4 3 (0.41%) RMDS
4 3 (0.41%) Staffware
5 2 (0.28%) Bloomberg TOMS
5 2 (0.28%) Oracle EBS R12
5 2 (0.28%) Oracle ERP
5 2 (0.28%) Oracle Financials
5 2 (0.28%) WebTrends
6 1 (0.14%) Dynamics AX
6 1 (0.14%) Dynamics NAV
6 1 (0.14%) PeopleSoft CRM
6 1 (0.14%) SAP Oil and Gas
6 1 (0.14%) SAP PSCD
6 1 (0.14%) Summit
Cloud Services
1 43 (5.92%) Office 365
2 41 (5.65%) Microsoft Azure
3 18 (2.48%) Amazon AWS
4 17 (2.34%) IaaS
5 9 (1.24%) PaaS
6 8 (1.10%) SaaS
7 6 (0.83%) Cloud Computing
8 5 (0.69%) Azure Active Directory
9 4 (0.55%) GitHub
9 4 (0.55%) Yammer
10 1 (0.14%) Mimecast
10 1 (0.14%) Zapier
Communications & Networking
1 67 (9.23%) Firewall
2 60 (8.26%) DNS
3 53 (7.30%) DHCP
4 52 (7.16%) WAN
5 45 (6.20%) TCP/IP
6 39 (5.37%) LAN
7 32 (4.41%) VPN
8 31 (4.27%) Wireless
9 28 (3.86%) SAN
10 26 (3.58%) Internet
11 25 (3.44%) LDAP
12 21 (2.89%) Cisco ASA
12 21 (2.89%) Cisco Nexus
13 20 (2.75%) MPLS
14 16 (2.20%) Network Security
14 16 (2.20%) Wi-Fi
15 14 (1.93%) BGP
16 13 (1.79%) HTTP
16 13 (1.79%) VoIP
17 12 (1.65%) Skype
Database & Business Intelligence
1 64 (8.82%) SQL Server
2 16 (2.20%) SQL Server 2012
3 13 (1.79%) Oracle Database
4 12 (1.65%) SQL Server 2005
4 12 (1.65%) SQL Server 2008
5 11 (1.52%) Big Data
5 11 (1.52%) MySQL
6 8 (1.10%) Hadoop
6 8 (1.10%) MongoDB
6 8 (1.10%) Oracle Reports
6 8 (1.10%) PostgreSQL
6 8 (1.10%) SQL Server 2014
7 7 (0.96%) Apache Hive
7 7 (0.96%) SQL Server Reporting Services
8 6 (0.83%) Data Warehouse
8 6 (0.83%) DB2
8 6 (0.83%) HBase
8 6 (0.83%) MS Access
8 6 (0.83%) SQL Server Analysis Services
8 6 (0.83%) SQL Server Integration Services
Development Applications
1 43 (5.92%) JIRA
2 16 (2.20%) Team Foundation Server
3 11 (1.52%) Git (software)
4 10 (1.38%) Jenkins
5 6 (0.83%) JMeter
6 4 (0.55%) Cucumber
6 4 (0.55%) GitLab
6 4 (0.55%) Mockito
7 3 (0.41%) SonarQube
7 3 (0.41%) Sonatype Nexus
7 3 (0.41%) TestRail
8 2 (0.28%) HP UFT
8 2 (0.28%) Introscope
8 2 (0.28%) SQL Server Management Studio (SSMS)
9 1 (0.14%) Ant
9 1 (0.14%) Bugzilla
9 1 (0.14%) LSMW
9 1 (0.14%) Oracle Forms
9 1 (0.14%) Subversion
9 1 (0.14%) Visual Studio
General
1 164 (22.59%) Finance
2 56 (7.71%) Banking
3 43 (5.92%) Telecoms
4 27 (3.72%) Investment Banking
5 21 (2.89%) Manufacturing
6 19 (2.62%) Marketing
7 15 (2.07%) Electronics
7 15 (2.07%) Legal
7 15 (2.07%) Retail
8 13 (1.79%) Front Office
9 10 (1.38%) Financial Institution
10 5 (0.69%) Back Office
10 5 (0.69%) Publishing
11 4 (0.55%) Billing
12 3 (0.41%) German Language
12 3 (0.41%) Military
12 3 (0.41%) Retail Banking
13 2 (0.28%) Aerospace
13 2 (0.28%) Dutch Language
13 2 (0.28%) Spanish Language
Job Titles
1 162 (22.31%) Analyst
2 66 (9.09%) Support Analyst
3 49 (6.75%) Applications Support
4 40 (5.51%) Incident Manager
5 39 (5.37%) Service Manager
6 38 (5.23%) Service Analyst
7 37 (5.10%) Developer
8 36 (4.96%) Problem Manager
9 35 (4.82%) Administrator
9 35 (4.82%) Support Engineer
10 34 (4.68%) Consultant
11 33 (4.55%) DBA
12 28 (3.86%) Service Desk Analyst
13 26 (3.58%) Applications Support Analyst
14 23 (3.17%) Project Manager
15 22 (3.03%) Infrastructure Engineer
16 18 (2.48%) Architect
16 18 (2.48%) Incident and Problem Manager
17 17 (2.34%) 2nd Line Support
17 17 (2.34%) SQL DBA
Libraries, Frameworks & Software Standards
1 25 (3.44%) Web Services
2 20 (2.75%) .NET
2 20 (2.75%) Middleware
3 19 (2.62%) XML
4 14 (1.93%) REST
5 12 (1.65%) HTML
6 11 (1.52%) CSS
7 10 (1.38%) .NET Framework
7 10 (1.38%) Ajax
8 9 (1.24%) SOAP
8 9 (1.24%) Spring
9 8 (1.10%) jQuery
10 7 (0.96%) CSS3
10 7 (0.96%) Entity Framework
10 7 (0.96%) HTML5
10 7 (0.96%) WCF
11 6 (0.83%) Kafka
11 6 (0.83%) SAML
12 5 (0.69%) JSON
12 5 (0.69%) XHTML
Miscellaneous
1 114 (15.70%) Analytical Skills
2 75 (10.33%) Management Information System
3 49 (6.75%) Data Centre
4 34 (4.68%) Computer Science
5 29 (3.99%) CMDB
5 29 (3.99%) Fixed Income
6 24 (3.31%) Virtual Team
7 22 (3.03%) Clustering
8 15 (2.07%) Mainframe
8 15 (2.07%) Replication
9 13 (1.79%) Client/Server
10 9 (1.24%) Hedge funds
11 8 (1.10%) NHS
12 7 (0.96%) Blackberry
12 7 (0.96%) Fat Client
12 7 (0.96%) Foreign Exchange (FX)
12 7 (0.96%) Linux Command Line
12 7 (0.96%) Thin Client
13 6 (0.83%) User Experience
14 5 (0.69%) Public Cloud
Operating Systems
1 201 (27.69%) Windows
2 93 (12.81%) Unix
3 72 (9.92%) Linux
3 72 (9.92%) Windows Server
4 44 (6.06%) Windows 7
4 44 (6.06%) Windows Server 2008
5 39 (5.37%) Windows Server 2003
5 39 (5.37%) Windows Server 2012
6 23 (3.17%) Windows 10
7 20 (2.75%) Solaris
8 18 (2.48%) Windows XP
9 12 (1.65%) Windows 8
10 11 (1.52%) Red Hat Enterprise Linux
11 10 (1.38%) AIX
12 9 (1.24%) Mac OS X
12 9 (1.24%) Windows 2000
13 7 (0.96%) Android
13 7 (0.96%) zOS
14 4 (0.55%) Apple iOS
15 3 (0.41%) Mac OS
Processes & Methodologies
1 363 (50.00%) ITIL
2 194 (26.72%) Incident Management
3 185 (25.48%) Change Management
4 162 (22.31%) Service Management
5 109 (15.01%) Service Delivery
6 89 (12.26%) Project Management
7 79 (10.88%) Agile Software Development
8 72 (9.92%) Root Cause Analysis
9 68 (9.37%) Release Management
10 62 (8.54%) ITIL V3
10 62 (8.54%) ITSM
11 51 (7.02%) Disaster Recovery
12 49 (6.75%) Configuration Management
13 48 (6.61%) Stakeholder Management
14 45 (6.20%) Continuous Improvement
15 42 (5.79%) DevOps
16 39 (5.37%) Migration
17 37 (5.10%) Capacity Management
18 36 (4.96%) PRINCE2
19 33 (4.55%) Process Improvement
Programming Languages
1 142 (19.56%) SQL
2 53 (7.30%) PowerShell
3 51 (7.02%) Python
4 45 (6.20%) Java
5 21 (2.89%) Shell Script
6 18 (2.48%) Perl
7 15 (2.07%) C++
8 11 (1.52%) JavaScript
9 10 (1.38%) C
10 7 (0.96%) PL/SQL
10 7 (0.96%) T-SQL
11 6 (0.83%) C#
12 5 (0.69%) Bash Shell
12 5 (0.69%) JCL
12 5 (0.69%) Ruby
13 4 (0.55%) VB
14 2 (0.28%) ABAP
14 2 (0.28%) PHP
15 1 (0.14%) VBA
15 1 (0.14%) VBScript
Qualifications
1 104 (14.33%) Security Cleared
2 65 (8.95%) ITIL Certification
3 62 (8.54%) SC Cleared
4 60 (8.26%) Degree
5 46 (6.34%) DV Cleared
6 36 (4.96%) Microsoft Certification
7 31 (4.27%) Cisco Certification
8 24 (3.31%) CCNP
9 11 (1.52%) CISSP
9 11 (1.52%) Computer Science Degree
10 10 (1.38%) ITIL Foundation Certificate
11 9 (1.24%) CISM
12 8 (1.10%) MCSE
13 7 (0.96%) CCIE
13 7 (0.96%) CCNA
14 6 (0.83%) MCITP
14 6 (0.83%) MCP
15 5 (0.69%) MCTS
15 5 (0.69%) PMI Certification
15 5 (0.69%) PMP
Quality Assurance & Compliance
1 85 (11.71%) SLA
2 19 (2.62%) QA
3 18 (2.48%) PMO
4 9 (1.24%) ISO/IEC 27001
5 8 (1.10%) PCI DSS
6 5 (0.69%) Disclosure Scotland
7 4 (0.55%) ISO/IEC 20000
8 3 (0.41%) GAAP
8 3 (0.41%) GDPR
8 3 (0.41%) ISO 9001
9 2 (0.28%) COBIT
9 2 (0.28%) MiFID
10 1 (0.14%) Data Quality
10 1 (0.14%) Dodd-Frank
10 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.14%) Sarbanes-Oxley
System Software
1 137 (18.87%) Active Directory
2 45 (6.20%) VMware Infrastructure
3 23 (3.17%) Hyper-V
4 16 (2.20%) VMware ESXi
5 11 (1.52%) Virtual Desktop
5 11 (1.52%) vSphere
6 10 (1.38%) Docker
7 9 (1.24%) Oracle RAC
7 9 (1.24%) Virtual Servers
7 9 (1.24%) XenApp
8 7 (0.96%) Firmware
9 5 (0.69%) Apache Flume
9 5 (0.69%) Veritas Cluster Server
9 5 (0.69%) Veritas File System
10 4 (0.55%) Microsoft Virtual Server
10 4 (0.55%) Terminal Server
10 4 (0.55%) Terminal Services
10 4 (0.55%) VMware Workstation
11 3 (0.41%) ISA Server
11 3 (0.41%) XenDesktop
Systems Management
1 24 (3.31%) SCCM
2 23 (3.17%) NetBackup
3 16 (2.20%) Ansible
4 15 (2.07%) Puppet
4 15 (2.07%) SCOM
5 12 (1.65%) Microsoft Clustering
6 11 (1.52%) Nagios
7 9 (1.24%) Backup Exec
7 9 (1.24%) Tivoli
8 8 (1.10%) Cisco Prime
8 8 (1.10%) DameWare
9 7 (0.96%) ITRS Geneos
9 7 (0.96%) Netcool
9 7 (0.96%) Opscode Chef
9 7 (0.96%) SCOrch
9 7 (0.96%) Tivoli Storage Manager
9 7 (0.96%) Veritas Storage Foundation
9 7 (0.96%) WSUS
10 6 (0.83%) HP SiteScope
10 6 (0.83%) Rancher
Vendors
1 185 (25.48%) Microsoft
2 87 (11.98%) VMware
3 70 (9.64%) Oracle
4 67 (9.23%) Cisco
5 55 (7.58%) ServiceNow
6 51 (7.02%) Citrix
7 46 (6.34%) HP
8 25 (3.44%) IBM
9 24 (3.31%) SAP
10 23 (3.17%) Remedy
11 20 (2.75%) Splunk
11 20 (2.75%) Sun
12 19 (2.62%) F5
12 19 (2.62%) LANDesk
12 19 (2.62%) Red Hat
12 19 (2.62%) Symantec
13 18 (2.48%) Dell
13 18 (2.48%) ION Trading
13 18 (2.48%) NetApp
13 18 (2.48%) Veritas