Period
to 20 April 2018

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 296 284 249
Rank change year-on-year -12 -35 +36
Contract jobs citing Problem Management 872 850 1,118
As % of all contract IT jobs advertised in the UK 0.86% 0.92% 1.05%
As % of the Processes & Methodologies category 1.01% 1.09% 1.25%
Number of daily rates quoted 530 478 725
UK median daily rate £400 £363 £350
Median daily rate % change year-on-year +10.34% +3.57% -2.26%
10th Percentile £200 £163 £209
90th Percentile £589 £525 £535
UK excluding London median daily rate £375 £350 £350
% change year-on-year +7.14% - +7.69%
Number of hourly rates quoted 76 39 38
UK median hourly rate £15.25 £18.75 £19.50
Median hourly rate % change year-on-year -18.66% -3.87% -4.62%
10th Percentile £11.25 £10.50 £11.03
90th Percentile £25.25 £47.80 £50.00
UK excluding London median hourly rate £14.50 £18.75 £21.75
% change year-on-year -22.65% -13.82% -25.00%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,597 78,235 89,282
As % of all contract IT jobs advertised in the UK 85.60% 84.37% 83.69%
Number of daily rates quoted 57,197 51,483 58,291
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £298 £270 £263
90th Percentile £638 £620 £606
UK excluding London median daily rate £420 £400 £395
% change year-on-year +5.00% +1.27% +5.33%
Number of hourly rates quoted 2,222 2,132 2,454
UK median hourly rate £22.50 £25.00 £24.24
Median hourly rate % change year-on-year -10.00% +3.14% +18.24%
10th Percentile £11.19 £11.40 £11.50
90th Percentile £50.25 £51.25 £50.00
UK excluding London median hourly rate £21.24 £25.00 £25.00
% change year-on-year -15.04% - +14.14%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 20 April 2018.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 20 April 2018.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 811 £400 +10.65% 165
UK excluding London -28 517 £375 +7.14% 141
London +22 335 £450 +12.15% 42
South East -22 184 £344 -1.79% 38
North of England -36 127 £375 +7.14% 45
East of England +39 84 £343 +14.42% 9
North West -4 83 £398 +25.20% 19
Midlands -13 65 £407 -9.50% 25
West Midlands -5 43 £400 -8.57% 16
North East -13 24 £538 +43.33% 10
Yorkshire -29 24 £350 - 16
East Midlands +3 21 £425 -15.00% 9
Scotland -53 21 £275 +4.76% 11
Wales -35 16 £350 -17.65% 4
South West -9 15 £473 +105.43% 6
Northern Ireland -1 8 £314 +12.05% 3

For the 6 months to 20 April 2018, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Problem Management.

1 434 (49.77%) ITIL
2 294 (33.72%) Windows
3 243 (27.87%) Incident Management
4 237 (27.18%) Microsoft
5 223 (25.57%) Change Management
6 190 (21.79%) Service Management
7 176 (20.18%) Active Directory
8 167 (19.15%) Finance
9 148 (16.97%) Analytical Skills
10 143 (16.40%) Service Delivery
11 141 (16.17%) Problem-Solving
12 136 (15.60%) Linux
13 127 (14.56%) VMware
14 125 (14.33%) SQL
15 124 (14.22%) Cisco
16 121 (13.88%) SLA
17 116 (13.30%) Microsoft Office
18 112 (12.84%) Project Management
19 110 (12.61%) Unix
20 107 (12.27%) Agile Software Development
21 105 (12.04%) Security Cleared
22 101 (11.58%) Management Information System
23 100 (11.47%) Windows Server
24 97 (11.12%) Root Cause Analysis
25 93 (10.67%) Degree
26 92 (10.55%) Oracle
27 90 (10.32%) Citrix
28 89 (10.21%) DNS
29 88 (10.09%) SCCM
30 83 (9.52%) VMware Infrastructure

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (8.14%) MS Exchange
2 37 (4.24%) IIS
3 32 (3.67%) Apache
3 32 (3.67%) SharePoint
4 29 (3.33%) Skype for Business
5 27 (3.10%) Tomcat
5 27 (3.10%) WebLogic
6 20 (2.29%) Exchange Server 2010
7 14 (1.61%) SAS
8 13 (1.49%) JBoss
8 13 (1.49%) WebSphere
9 11 (1.26%) Confluence
9 11 (1.26%) Exchange Server 2007
10 10 (1.15%) CMS
10 10 (1.15%) Exchange Server 2013
10 10 (1.15%) nginx
11 9 (1.03%) Elasticsearch
12 7 (0.80%) OpenStack
13 6 (0.69%) IBM Notes
14 5 (0.57%) SharePoint Server
Applications
1 116 (13.30%) Microsoft Office
2 32 (3.67%) Microsoft Excel
3 16 (1.83%) Microsoft PowerPoint
4 15 (1.72%) Microsoft Project
5 8 (0.92%) MS Visio
Business Applications
1 12 (1.38%) RMDS
2 9 (1.03%) Remedy ITSM
3 6 (0.69%) Oracle EBS
4 5 (0.57%) Oracle Applications
4 5 (0.57%) Oracle EBS R12
5 4 (0.46%) Dynamics AX
5 4 (0.46%) Eloqua
6 3 (0.34%) ION MarketView
6 3 (0.34%) NetSuite
7 2 (0.23%) BusinessWorks
7 2 (0.23%) ENOVIA
7 2 (0.23%) SAP S/4HANA
8 1 (0.11%) Endur
8 1 (0.11%) Findur
8 1 (0.11%) Oracle ERP
8 1 (0.11%) SAP CO
8 1 (0.11%) SAP FI
8 1 (0.11%) SAP FI/CO
8 1 (0.11%) SAP MM
8 1 (0.11%) Unit4 Business World
Cloud Services
1 80 (9.17%) Office 365
2 48 (5.50%) Amazon AWS
3 45 (5.16%) Microsoft Azure
4 36 (4.13%) SaaS
5 33 (3.78%) PaaS
6 23 (2.64%) IaaS
7 7 (0.80%) Cloud Computing
7 7 (0.80%) Mimecast
8 5 (0.57%) Azure Active Directory
9 4 (0.46%) Salesforce Sales Cloud
10 3 (0.34%) G Suite
11 2 (0.23%) Akamai
11 2 (0.23%) OneDrive
12 1 (0.11%) Amazon EC2
12 1 (0.11%) Amazon S3
12 1 (0.11%) Amazon SQS
12 1 (0.11%) GitHub
12 1 (0.11%) Google Drive
12 1 (0.11%) SuccessFactors
12 1 (0.11%) Virtual Private Cloud
Communications & Networking
1 89 (10.21%) DNS
2 77 (8.83%) Firewall
3 68 (7.80%) TCP/IP
4 61 (7.00%) DHCP
5 60 (6.88%) VPN
6 58 (6.65%) WAN
7 52 (5.96%) SAN
8 45 (5.16%) LAN
9 26 (2.98%) SSL
10 23 (2.64%) Network Security
11 19 (2.18%) Internet
12 17 (1.95%) NAS
12 17 (1.95%) SWIFTNet
12 17 (1.95%) VLAN
13 16 (1.83%) BGP
13 16 (1.83%) Unified Communications
14 15 (1.72%) Skype
15 14 (1.61%) VoIP
16 13 (1.49%) Ethernet
16 13 (1.49%) IPsec
Database & Business Intelligence
1 58 (6.65%) SQL Server
2 17 (1.95%) MySQL
2 17 (1.95%) Oracle Database
3 15 (1.72%) Data Warehouse
4 14 (1.61%) Hadoop
5 13 (1.49%) Amazon RDS
5 13 (1.49%) BusinessObjects
5 13 (1.49%) NoSQL
6 12 (1.38%) Big Data
7 10 (1.15%) Oracle Reports
8 9 (1.03%) Relational Database
9 8 (0.92%) MongoDB
9 8 (0.92%) OLAP
9 8 (0.92%) Oracle Database 10g
10 7 (0.80%) Apache Hive
11 6 (0.69%) Data Lake
11 6 (0.69%) Oracle Database 11g
11 6 (0.69%) Oracle Database 12c
11 6 (0.69%) PostgreSQL
12 5 (0.57%) Blockchain
Development Applications
1 18 (2.06%) JIRA
2 12 (1.38%) Jenkins
3 10 (1.15%) CA Gen
3 10 (1.15%) Git (software)
4 7 (0.80%) JMeter
5 5 (0.57%) MSI
5 5 (0.57%) Team Foundation Server
6 3 (0.34%) Bitbucket
6 3 (0.34%) Oracle Forms
6 3 (0.34%) PeopleTools
6 3 (0.34%) Selenium
6 3 (0.34%) Visual Studio
6 3 (0.34%) Visual Studio Team System
7 2 (0.23%) Cucumber
7 2 (0.23%) IBM UrbanCode
7 2 (0.23%) VSS/SourceSafe
8 1 (0.11%) Ant
8 1 (0.11%) Mockito
8 1 (0.11%) Oracle APEX
8 1 (0.11%) TeamCity
General
1 167 (19.15%) Finance
2 65 (7.45%) Banking
3 43 (4.93%) Telecoms
4 38 (4.36%) Retail
5 21 (2.41%) Legal
6 11 (1.26%) Investment Banking
7 8 (0.92%) Manufacturing
8 7 (0.80%) Back Office
8 7 (0.80%) Billing
8 7 (0.80%) Pharmaceutical
9 6 (0.69%) Marketing
9 6 (0.69%) Military
10 5 (0.57%) Front Office
10 5 (0.57%) German Language
10 5 (0.57%) Publishing
11 4 (0.46%) Advertising
11 4 (0.46%) Law
12 3 (0.34%) Automotive
12 3 (0.34%) Italian Language
13 2 (0.23%) Spanish Language
Job Titles
1 198 (22.71%) Analyst
2 74 (8.49%) Service Analyst
3 70 (8.03%) Support Analyst
4 59 (6.77%) Support Engineer
5 52 (5.96%) Service Manager
6 51 (5.85%) Infrastructure Engineer
7 45 (5.16%) Service Desk Analyst
8 42 (4.82%) Applications Support
9 40 (4.59%) Consultant
10 38 (4.36%) Desktop Support
11 34 (3.90%) Developer
12 29 (3.33%) Administrator
13 27 (3.10%) Network Engineer
14 26 (2.98%) 2nd Line Support
14 26 (2.98%) Applications Support Analyst
14 26 (2.98%) Delivery Manager
15 25 (2.87%) Project Manager
16 24 (2.75%) IT Analyst
16 24 (2.75%) Senior Analyst
17 23 (2.64%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 36 (4.13%) Web Services
2 26 (2.98%) Middleware
3 14 (1.61%) J2EE
4 13 (1.49%) Elastic Stack
5 12 (1.38%) .NET
5 12 (1.38%) HTML
6 10 (1.15%) XML
7 9 (1.03%) CSS
8 8 (0.92%) AngularJS
9 7 (0.80%) HTML5
9 7 (0.80%) LDAP
9 7 (0.80%) WebSphere MQ
10 6 (0.69%) REST
11 5 (0.57%) CSS3
11 5 (0.57%) IBM Integration Bus
11 5 (0.57%) JSON
11 5 (0.57%) JSP
11 5 (0.57%) SailPoint
12 4 (0.46%) LAMP
12 4 (0.46%) Spring
Miscellaneous
1 148 (16.97%) Analytical Skills
2 101 (11.58%) Management Information System
3 57 (6.54%) Data Centre
4 32 (3.67%) Computer Science
5 24 (2.75%) Clustering
6 23 (2.64%) CMDB
7 19 (2.18%) SWIFT
8 17 (1.95%) NHS
8 17 (1.95%) Self-Motivation
8 17 (1.95%) User Experience
9 15 (1.72%) Replication
10 14 (1.61%) Equities
11 12 (1.38%) Blackberry
11 12 (1.38%) Video Conferencing
12 11 (1.26%) iPhone
13 10 (1.15%) PKI
14 9 (1.03%) iPad
15 8 (0.92%) Fat Client
15 8 (0.92%) Fixed Income
15 8 (0.92%) Public Cloud
Operating Systems
1 294 (33.72%) Windows
2 136 (15.60%) Linux
3 110 (12.61%) Unix
4 100 (11.47%) Windows Server
5 65 (7.45%) Windows 7
6 59 (6.77%) Windows Server 2012
7 55 (6.31%) Windows 10
8 52 (5.96%) Windows Server 2008
9 38 (4.36%) Red Hat Enterprise Linux
10 19 (2.18%) Windows Server 2003
11 17 (1.95%) Windows 2000
12 15 (1.72%) Apple iOS
12 15 (1.72%) Mac OS
13 14 (1.61%) AIX
14 12 (1.38%) Solaris
14 12 (1.38%) Windows Vista
15 11 (1.26%) Android
16 10 (1.15%) Windows XP
17 8 (0.92%) Windows 8
18 5 (0.57%) Windows NT
Processes & Methodologies
1 434 (49.77%) ITIL
2 243 (27.87%) Incident Management
3 223 (25.57%) Change Management
4 190 (21.79%) Service Management
5 143 (16.40%) Service Delivery
6 141 (16.17%) Problem-Solving
7 112 (12.84%) Project Management
8 107 (12.27%) Agile Software Development
9 97 (11.12%) Root Cause Analysis
10 80 (9.17%) ITSM
11 78 (8.94%) Configuration Management
12 67 (7.68%) ITIL V3
13 65 (7.45%) Migration
14 62 (7.11%) Disaster Recovery
15 59 (6.77%) PRINCE2
15 59 (6.77%) Stakeholder Management
16 54 (6.19%) Release Management
17 52 (5.96%) Capacity Planning
17 52 (5.96%) Data Management
18 51 (5.85%) DevOps
Programming Languages
1 125 (14.33%) SQL
2 75 (8.60%) PowerShell
3 54 (6.19%) Java
4 41 (4.70%) Perl
5 33 (3.78%) Python
6 29 (3.33%) Shell Script
7 24 (2.75%) PL/SQL
8 22 (2.52%) JavaScript
9 16 (1.83%) Bash Shell
10 12 (1.38%) Ruby
11 11 (1.26%) C
11 11 (1.26%) VBScript
12 9 (1.03%) C#
13 6 (0.69%) VB
14 5 (0.57%) C++
14 5 (0.57%) PHP
14 5 (0.57%) T-SQL
15 3 (0.34%) VB.NET
15 3 (0.34%) VB6
15 3 (0.34%) VBA
Qualifications
1 105 (12.04%) Security Cleared
2 93 (10.67%) Degree
3 79 (9.06%) SC Cleared
4 45 (5.16%) Cisco Certification
5 40 (4.59%) CISSP
6 34 (3.90%) CCNP
7 33 (3.78%) MCP
8 32 (3.67%) CISM
9 24 (2.75%) CCDP
9 24 (2.75%) Chartered Engineer
9 24 (2.75%) PRINCE2 Certification
10 23 (2.64%) Microsoft Certification
11 22 (2.52%) CCIE
12 21 (2.41%) PRINCE2 Practitioner
13 19 (2.18%) MCSE
14 18 (2.06%) ITIL Certification
15 16 (1.83%) DV Cleared
16 14 (1.61%) CCNA
16 14 (1.61%) VMware Certified Professional (VCP)
17 13 (1.49%) Citrix Certification
Quality Assurance & Compliance
1 121 (13.88%) SLA
2 17 (1.95%) TARGET2
3 16 (1.83%) QA
4 13 (1.49%) GDPR
4 13 (1.49%) PMO
5 10 (1.15%) Data Quality
5 10 (1.15%) ISO/IEC 20000
5 10 (1.15%) PCI DSS
6 8 (0.92%) ISO/IEC 27001
6 8 (0.92%) Sarbanes-Oxley
7 6 (0.69%) Dodd-Frank
8 5 (0.57%) ISO 9001
9 4 (0.46%) EMIR
9 4 (0.46%) HL7
9 4 (0.46%) MiFID
10 3 (0.34%) ISO/IEC 27005
11 2 (0.23%) ISO 8583
11 2 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 1 (0.11%) GMP
12 1 (0.11%) ISO 9000
System Software
1 176 (20.18%) Active Directory
2 83 (9.52%) VMware Infrastructure
3 46 (5.28%) Hyper-V
4 37 (4.24%) XenApp
5 32 (3.67%) Microsoft App-V
6 24 (2.75%) VMware ESXi
7 18 (2.06%) Virtual Machines
8 15 (1.72%) XenDesktop
9 12 (1.38%) Terminal Services
10 11 (1.26%) Docker
11 8 (0.92%) Firmware
11 8 (0.92%) Oracle RAC
11 8 (0.92%) XenServer
12 7 (0.80%) DFS Replication
13 6 (0.69%) NFS
14 5 (0.57%) BitLocker
14 5 (0.57%) Citrix Presentation Server
14 5 (0.57%) VirtualBox
14 5 (0.57%) VMware Workstation
14 5 (0.57%) vSphere
Systems Management
1 88 (10.09%) SCCM
2 25 (2.87%) Backup Exec
3 20 (2.29%) SCOM
4 17 (1.95%) Norton AntiVirus
5 14 (1.61%) Single Sign-On
6 13 (1.49%) NetBackup
6 13 (1.49%) WSUS
7 12 (1.38%) Ansible
7 12 (1.38%) Microsoft Intune
8 11 (1.26%) BladeLogic
8 11 (1.26%) McAfee ePO
8 11 (1.26%) Puppet
9 10 (1.15%) ITRS Geneos
10 9 (1.03%) Data Guard
10 9 (1.03%) Microsoft Clustering
11 8 (0.92%) Failover Clustering
11 8 (0.92%) Nagios
11 8 (0.92%) Tivoli
11 8 (0.92%) Tivoli Storage Manager
12 7 (0.80%) PowerBroker
Vendors
1 237 (27.18%) Microsoft
2 127 (14.56%) VMware
3 124 (14.22%) Cisco
4 92 (10.55%) Oracle
5 90 (10.32%) Citrix
6 60 (6.88%) ServiceNow
7 59 (6.77%) HP
8 44 (5.05%) NetApp
9 38 (4.36%) IBM
10 35 (4.01%) Red Hat
11 33 (3.78%) Dell
12 31 (3.56%) Remedy
13 30 (3.44%) Symantec
14 23 (2.64%) CheckPoint
14 23 (2.64%) McAfee
14 23 (2.64%) SolarWinds
15 20 (2.29%) Ivanti
16 18 (2.06%) CommVault
16 18 (2.06%) Veeam
17 17 (1.95%) Informatica