Period
to 25 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 25 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 330 251 271
Rank change year-on-year -79 +20 -1
Contract jobs citing Problem Management 762 1068 1038
As % of all contract IT jobs advertised in the UK 0.74% 1.02% 0.91%
As % of the Processes & Methodologies category 0.88% 1.22% 1.11%
Number of daily rates quoted 485 669 641
UK median daily rate £388 £375 £363
Median daily rate % change year-on-year +3.33% +3.45% +3.57%
10th Percentile £175 £170 £163
90th Percentile £593 £538 £538
UK excluding London median daily rate £360 £350 £325
% change year-on-year +2.86% +7.69% -3.70%
Number of hourly rates quoted 39 42 48
UK median hourly rate £15.00 £22.50 £25.75
Median hourly rate % change year-on-year -33.33% -12.62% +39.19%
10th Percentile £10.16 £12.58 £14.81
90th Percentile £46.95 £36.00 £43.23
UK excluding London median hourly rate £14.50 £25.00 £28.25
% change year-on-year -42.00% -11.50% +52.70%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86458 87823 93607
As % of all contract IT jobs advertised in the UK 84.48% 83.90% 81.82%
Number of daily rates quoted 57609 58040 60628
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £281 £263 £263
90th Percentile £635 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2024 2360 2750
UK median hourly rate £23.63 £23.50 £22.50
Median hourly rate % change year-on-year +0.53% +4.44% +18.42%
10th Percentile £11.35 £11.25 £11.49
90th Percentile £49.75 £48.41 £47.83
UK excluding London median hourly rate £24.00 £24.00 £23.75
% change year-on-year - +1.05% +18.75%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 25 November 2017.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 25 November 2017.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 25 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -72 708 £393 +4.67% 112
UK excluding London -50 473 £360 +2.86% 90
London -35 286 £450 +5.88% 35
South East -15 160 £375 -0.66% 21
Midlands +11 89 £320 -14.67% 14
North of England -109 83 £394 +14.13% 29
North West -25 55 £420 +25.37% 11
East of England 0 52 £351 +17.00% 9
West Midlands -1 46 £313 -19.35% 8
East Midlands +11 42 £338 +110.94% 6
South West -5 42 £370 +40.95% 4
Scotland +9 33 £375 +9.09% 13
Yorkshire -22 19 £363 +6.62% 14
North East -52 11 £450 +28.57% 4
Wales +22 9 £269 +79.17%
Northern Ireland - 7 £500 -

For the 6 months to 25 November 2017, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Problem Management.

1 396 (51.97%) ITIL
2 228 (29.92%) Windows
3 222 (29.13%) Incident Management
4 212 (27.82%) Microsoft
5 207 (27.17%) Finance
6 205 (26.90%) Change Management
7 174 (22.83%) Service Management
8 165 (21.65%) Active Directory
9 128 (16.80%) SQL
9 128 (16.80%) Analytical Skills
10 110 (14.44%) Project Management
11 109 (14.30%) Unix
12 107 (14.04%) Service Delivery
13 103 (13.52%) VMware
14 98 (12.86%) Linux
15 97 (12.73%) Cisco
16 94 (12.34%) Management Information System
17 91 (11.94%) Agile Software Development
17 91 (11.94%) Degree
18 89 (11.68%) SLA
18 89 (11.68%) Microsoft Office
19 87 (11.42%) Firewall
20 84 (11.02%) Banking
21 79 (10.37%) Root Cause Analysis
22 77 (10.10%) Windows Server
23 76 (9.97%) Security Cleared
23 76 (9.97%) Oracle
24 74 (9.71%) DNS
25 72 (9.45%) SQL Server
25 72 (9.45%) Release Management

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (6.69%) IIS
2 49 (6.43%) SharePoint
3 45 (5.91%) MS Exchange
4 31 (4.07%) Skype for Business
5 28 (3.67%) Apache
6 25 (3.28%) Tomcat
7 21 (2.76%) Exchange Server 2010
8 14 (1.84%) nginx
9 13 (1.71%) Exchange Server 2013
9 13 (1.71%) WebLogic
10 12 (1.57%) CMS
10 12 (1.57%) SAS
11 11 (1.44%) Confluence
11 11 (1.44%) IBM Notes
12 10 (1.31%) JBoss
12 10 (1.31%) WebSphere
13 6 (0.79%) Elasticsearch
13 6 (0.79%) IBM Domino
14 5 (0.66%) Tuxedo
15 4 (0.52%) BizTalk Server
Applications
1 89 (11.68%) Microsoft Office
2 15 (1.97%) Microsoft Excel
3 12 (1.57%) Microsoft Project
4 10 (1.31%) Microsoft PowerPoint
5 6 (0.79%) MS Visio
6 3 (0.39%) Spreadsheet
Business Applications
1 14 (1.84%) ION MarketView
2 11 (1.44%) Remedy ITSM
3 5 (0.66%) Dynamics CRM
4 4 (0.52%) Dynamics AX
5 3 (0.39%) Bloomberg TOMS
5 3 (0.39%) Oracle ERP
5 3 (0.39%) PeopleSoft CRM
5 3 (0.39%) RMDS
6 2 (0.26%) Eikon
6 2 (0.26%) Oracle Financials
7 1 (0.13%) Bloomberg AIM
7 1 (0.13%) Dynamics GP
7 1 (0.13%) Endur
7 1 (0.13%) Findur
7 1 (0.13%) NetSuite
7 1 (0.13%) Oracle Applications
7 1 (0.13%) Oracle EBS
7 1 (0.13%) SAP Oil and Gas
7 1 (0.13%) SAP S/4HANA
7 1 (0.13%) Summit
Cloud Services
1 67 (8.79%) Office 365
2 47 (6.17%) Microsoft Azure
3 36 (4.72%) Amazon AWS
4 15 (1.97%) IaaS
5 11 (1.44%) SaaS
6 10 (1.31%) PaaS
7 9 (1.18%) Mimecast
8 5 (0.66%) Azure Active Directory
8 5 (0.66%) GitHub
9 3 (0.39%) Akamai
9 3 (0.39%) npm
10 2 (0.26%) Cloud Computing
11 1 (0.13%) AWS Lambda
11 1 (0.13%) Google Analytics
11 1 (0.13%) Google Cloud Platform
11 1 (0.13%) Google Drive
11 1 (0.13%) Serverless
11 1 (0.13%) Slack
Communications & Networking
1 87 (11.42%) Firewall
2 74 (9.71%) DNS
3 59 (7.74%) DHCP
4 49 (6.43%) TCP/IP
5 48 (6.30%) WAN
6 44 (5.77%) VPN
7 40 (5.25%) LAN
8 33 (4.33%) SAN
9 29 (3.81%) LDAP
10 25 (3.28%) Wireless
11 22 (2.89%) Cisco Nexus
12 21 (2.76%) BIG-IP
12 21 (2.76%) Cisco ASA
12 21 (2.76%) Network Security
13 19 (2.49%) MPLS
13 19 (2.49%) Skype
14 16 (2.10%) NAS
15 15 (1.97%) Internet
15 15 (1.97%) Wi-Fi
16 14 (1.84%) IP Telephony
Database & Business Intelligence
1 72 (9.45%) SQL Server
2 17 (2.23%) MySQL
3 14 (1.84%) Data Warehouse
4 11 (1.44%) MongoDB
4 11 (1.44%) Oracle Database
4 11 (1.44%) Relational Database
5 10 (1.31%) NoSQL
6 9 (1.18%) PostgreSQL
7 8 (1.05%) SQL Server 2012
8 6 (0.79%) DB2
8 6 (0.79%) Hadoop
8 6 (0.79%) Oracle Exadata
8 6 (0.79%) Oracle Reports
8 6 (0.79%) SQL Server 2008
9 5 (0.66%) Big Data
10 4 (0.52%) OLAP
10 4 (0.52%) OLTP
10 4 (0.52%) Star Schema
11 3 (0.39%) Oracle Database 10g
11 3 (0.39%) Oracle9i Database
Development Applications
1 33 (4.33%) JIRA
2 12 (1.57%) Git (software)
3 10 (1.31%) Jenkins
3 10 (1.31%) JMeter
4 7 (0.92%) Android Studio
4 7 (0.92%) Maven
4 7 (0.92%) Xcode
4 7 (0.92%) Zephyr
5 6 (0.79%) Team Foundation Server
6 5 (0.66%) PeopleTools
6 5 (0.66%) TestRail
7 4 (0.52%) Cucumber
7 4 (0.52%) IBM UrbanCode
8 3 (0.39%) Ant
8 3 (0.39%) Bitbucket
8 3 (0.39%) GitLab
8 3 (0.39%) Mockito
8 3 (0.39%) SonarQube
9 2 (0.26%) Bower
9 2 (0.26%) Octopus Deploy
General
1 207 (27.17%) Finance
2 84 (11.02%) Banking
3 49 (6.43%) Telecoms
4 37 (4.86%) Investment Banking
5 19 (2.49%) Retail
6 17 (2.23%) Manufacturing
7 14 (1.84%) Legal
7 14 (1.84%) Marketing
8 13 (1.71%) Electronics
8 13 (1.71%) Financial Institution
8 13 (1.71%) Publishing
9 6 (0.79%) Back Office
10 5 (0.66%) Advertising
11 4 (0.52%) Front Office
11 4 (0.52%) German Language
11 4 (0.52%) Military
12 2 (0.26%) Pharmaceutical
12 2 (0.26%) Retail Banking
13 1 (0.13%) Aerospace
13 1 (0.13%) Multimedia
Job Titles
1 177 (23.23%) Analyst
2 71 (9.32%) Support Analyst
3 54 (7.09%) Applications Support
4 53 (6.96%) Administrator
5 48 (6.30%) Service Manager
6 41 (5.38%) Service Analyst
7 35 (4.59%) Incident Manager
7 35 (4.59%) Infrastructure Engineer
7 35 (4.59%) Support Engineer
8 33 (4.33%) Service Desk Analyst
9 31 (4.07%) Applications Support Analyst
10 30 (3.94%) Developer
11 28 (3.67%) Architect
11 28 (3.67%) Problem Manager
12 27 (3.54%) Desktop Support
13 26 (3.41%) Consultant
14 24 (3.15%) Delivery Manager
15 22 (2.89%) IT Analyst
16 21 (2.76%) Senior Analyst
17 20 (2.62%) Network Engineer
Libraries, Frameworks & Software Standards
1 49 (6.43%) Web Services
2 30 (3.94%) .NET
3 26 (3.41%) REST
4 24 (3.15%) XML
5 17 (2.23%) Middleware
5 17 (2.23%) SOAP
6 15 (1.97%) HTML
7 14 (1.84%) J2EE
8 12 (1.57%) CSS
8 12 (1.57%) Elastic Stack
9 11 (1.44%) JSON
9 11 (1.44%) Spring
10 9 (1.18%) .NET Framework
10 9 (1.18%) jQuery
11 8 (1.05%) Entity Framework
12 7 (0.92%) ASP.NET
12 7 (0.92%) WCF
13 6 (0.79%) AngularJS
13 6 (0.79%) Kafka
13 6 (0.79%) XSD
Miscellaneous
1 128 (16.80%) Analytical Skills
2 94 (12.34%) Management Information System
3 48 (6.30%) Computer Science
4 38 (4.99%) Data Centre
5 27 (3.54%) CMDB
6 23 (3.02%) Fixed Income
6 23 (3.02%) Virtual Team
7 20 (2.62%) Clustering
8 13 (1.71%) Replication
9 11 (1.44%) Microsoft Licensing
9 11 (1.44%) PKI
10 10 (1.31%) Equities
10 10 (1.31%) Hedge funds
11 9 (1.18%) Mobile App
11 9 (1.18%) NHS
12 8 (1.05%) Blackberry
12 8 (1.05%) User Experience
12 8 (1.05%) Video Conferencing
13 7 (0.92%) Client/Server
14 6 (0.79%) Mainframe
Operating Systems
1 228 (29.92%) Windows
2 109 (14.30%) Unix
3 98 (12.86%) Linux
4 77 (10.10%) Windows Server
5 53 (6.96%) Windows Server 2012
6 48 (6.30%) Windows 7
7 41 (5.38%) Windows Server 2008
8 28 (3.67%) Solaris
8 28 (3.67%) Windows Server 2003
9 24 (3.15%) Red Hat Enterprise Linux
9 24 (3.15%) Windows 10
10 14 (1.84%) AIX
10 14 (1.84%) Windows XP
11 11 (1.44%) Android
12 9 (1.18%) Windows 2000
12 9 (1.18%) Windows 8
13 8 (1.05%) Apple iOS
14 7 (0.92%) SUSE
14 7 (0.92%) Windows Vista
15 6 (0.79%) Mac OS X
Processes & Methodologies
1 396 (51.97%) ITIL
2 222 (29.13%) Incident Management
3 205 (26.90%) Change Management
4 174 (22.83%) Service Management
5 110 (14.44%) Project Management
6 107 (14.04%) Service Delivery
7 91 (11.94%) Agile Software Development
8 79 (10.37%) Root Cause Analysis
9 72 (9.45%) Release Management
10 69 (9.06%) Configuration Management
11 67 (8.79%) Disaster Recovery
12 63 (8.27%) ITSM
13 57 (7.48%) Stakeholder Management
14 51 (6.69%) DevOps
15 49 (6.43%) ITIL V3
16 46 (6.04%) Continuous Improvement
17 45 (5.91%) Migration
18 41 (5.38%) PRINCE2
19 40 (5.25%) Asset Management
19 40 (5.25%) Service Design
Programming Languages
1 128 (16.80%) SQL
2 71 (9.32%) Java
3 46 (6.04%) PowerShell
4 40 (5.25%) Python
5 33 (4.33%) Perl
6 19 (2.49%) Shell Script
7 15 (1.97%) JavaScript
8 14 (1.84%) Bash Shell
8 14 (1.84%) PL/SQL
9 11 (1.44%) C#
10 10 (1.31%) Ruby
10 10 (1.31%) T-SQL
11 9 (1.18%) Korn
12 8 (1.05%) PHP
13 7 (0.92%) Apple Swift
13 7 (0.92%) C
13 7 (0.92%) C++
13 7 (0.92%) Objective-C
14 5 (0.66%) GraphQL
14 5 (0.66%) VBScript
Qualifications
1 91 (11.94%) Degree
2 76 (9.97%) Security Cleared
3 49 (6.43%) ITIL Certification
4 47 (6.17%) SC Cleared
5 42 (5.51%) Cisco Certification
6 34 (4.46%) Microsoft Certification
7 29 (3.81%) DV Cleared
8 27 (3.54%) CCNP
9 20 (2.62%) Computer Science Degree
10 17 (2.23%) MCP
10 17 (2.23%) MCSE
11 16 (2.10%) CCIE
12 12 (1.57%) Numerate Degree
13 11 (1.44%) CCNA
13 11 (1.44%) CISSP
14 10 (1.31%) CISM
14 10 (1.31%) VMware Certified Professional (VCP)
15 9 (1.18%) CCDP
15 9 (1.18%) Chartered Engineer
15 9 (1.18%) MCSA
Quality Assurance & Compliance
1 89 (11.68%) SLA
2 26 (3.41%) QA
3 17 (2.23%) PMO
4 8 (1.05%) PCI DSS
5 7 (0.92%) ISO/IEC 27001
6 4 (0.52%) Disclosure Scotland
6 4 (0.52%) GDPR
6 4 (0.52%) ISO/IEC 20000
7 3 (0.39%) GAAP
7 3 (0.39%) MiFID
8 2 (0.26%) ISO 8583
9 1 (0.13%) COBIT
9 1 (0.13%) ISO 9001
9 1 (0.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.13%) RMADS
9 1 (0.13%) Sarbanes-Oxley
System Software
1 165 (21.65%) Active Directory
2 46 (6.04%) VMware Infrastructure
3 44 (5.77%) Hyper-V
4 31 (4.07%) VMware ESXi
5 19 (2.49%) Docker
6 14 (1.84%) XenApp
7 10 (1.31%) NFS
8 9 (1.18%) Terminal Services
9 8 (1.05%) Veritas Cluster Server
9 8 (1.05%) Veritas File System
10 7 (0.92%) iptables
11 6 (0.79%) Firmware
11 6 (0.79%) Samba
11 6 (0.79%) Sendmail
11 6 (0.79%) Veritas Volume Manager
11 6 (0.79%) Virtual Desktop
11 6 (0.79%) Virtual Machines
12 5 (0.66%) Microsoft App-V
12 5 (0.66%) SRDF
12 5 (0.66%) vSphere
Systems Management
1 42 (5.51%) SCCM
2 27 (3.54%) NetBackup
3 21 (2.76%) SCOM
4 17 (2.23%) Ansible
4 17 (2.23%) Backup Exec
5 16 (2.10%) Puppet
6 14 (1.84%) ITRS Geneos
6 14 (1.84%) Nagios
7 12 (1.57%) Tivoli Storage Manager
8 11 (1.44%) Tivoli
9 10 (1.31%) McAfee ePO
9 10 (1.31%) Rancher
9 10 (1.31%) WSUS
10 9 (1.18%) DameWare
11 8 (1.05%) Symantec Enterprise Vault
12 7 (0.92%) BladeLogic
12 7 (0.92%) Cisco Prime
12 7 (0.92%) Microsoft Clustering
12 7 (0.92%) Opscode Chef
12 7 (0.92%) SCOrch
Vendors
1 212 (27.82%) Microsoft
2 103 (13.52%) VMware
3 97 (12.73%) Cisco
4 76 (9.97%) Oracle
5 56 (7.35%) Citrix
6 48 (6.30%) ServiceNow
7 47 (6.17%) HP
8 38 (4.99%) Red Hat
9 32 (4.20%) IBM
9 32 (4.20%) NetApp
10 26 (3.41%) Splunk
11 24 (3.15%) Remedy
12 23 (3.02%) Dell
13 21 (2.76%) F5
14 20 (2.62%) SolarWinds
15 18 (2.36%) EMC
15 18 (2.36%) SAP
16 17 (2.23%) CheckPoint
16 17 (2.23%) Symantec
17 16 (2.10%) Veritas