Problem Management Contracts

Problem Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 241 248 283
Rank change year-on-year +7 +35 +13
Contract jobs citing Problem Management 433 652 865
As % of all contract jobs advertised in the UK 1.00% 1.09% 0.97%
As % of the Processes & Methodologies category 1.16% 1.21% 1.08%
Number of daily rates quoted 254 400 564
10th Percentile £313 £286 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £474 £500 £486
Median % change year-on-year -5.30% +2.93% +19.94%
75th Percentile £525 £613 £575
90th Percentile £600 £700 £638
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - +19.05%
Number of hourly rates quoted 49 55 93
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £22.50 £13.66 £14.50
Median % change year-on-year +64.71% -5.79% -31.12%
75th Percentile £25.00 £65.00 £21.05
90th Percentile £45.20 £65.75 £36.92
UK excluding London median hourly rate £18.00 £13.66 £14.50
% change year-on-year +31.77% -5.79% -31.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,383 53,667 80,409
As % of all contract IT jobs advertised in the UK 86.31% 89.90% 90.57%
Number of daily rates quoted 24,097 37,244 56,431
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +8.25%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,426 1,746 1,925
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.00 £37.30 £25.00
Median % change year-on-year -6.17% +49.20% -
75th Percentile £59.44 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK excluding London median hourly rate £36.05 £36.00 £20.00
% change year-on-year +0.13% +80.00% -8.51%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 28 April 2024.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 28 April 2024.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +19 376 £472 -10.10% 134
UK excluding London +21 286 £475 +5.56% 105
Work from Home +62 146 £465 -7.47% 50
London -3 120 £440 -20.00% 34
North of England +40 88 £493 +12.05% 28
South East -5 54 £450 -13.46% 33
North West +8 51 £493 +16.00% 14
South West +27 41 £520 +30.00% 12
Scotland +4 37 £483 +7.22% 5
Yorkshire +41 35 £430 -21.82% 10
Midlands +20 34 £450 -14.29% 17
East of England -11 31 £350 -36.36% 11
West Midlands +21 26 £450 -15.49% 11
East Midlands +21 8 - - 6
Wales +6 2 £300 -42.86% 1
North East - 2 £488 - 5

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (8.78%) Microsoft Exchange
2 30 (6.93%) Confluence
3 10 (2.31%) NetWeaver
4 7 (1.62%) IIS
5 6 (1.39%) SharePoint
6 5 (1.15%) Apache
6 5 (1.15%) IBM HTTP Server
6 5 (1.15%) SAS
6 5 (1.15%) Tomcat
6 5 (1.15%) WebSphere
6 5 (1.15%) WebSphere Application Server
6 5 (1.15%) WebSphere Portal
7 3 (0.69%) Appian
8 1 (0.23%) CMS
8 1 (0.23%) JBoss
8 1 (0.23%) Oracle Spatial
Applications
1 21 (4.85%) Microsoft Office
2 6 (1.39%) Microsoft Excel
3 3 (0.69%) MS Visio
4 2 (0.46%) Microsoft Project
5 1 (0.23%) Chatbot
Business Applications
1 10 (2.31%) SAP IBP
2 4 (0.92%) Remedy ITSM
3 2 (0.46%) Oracle Assets
3 2 (0.46%) Oracle Cash Management
3 2 (0.46%) Oracle Payables
3 2 (0.46%) Oracle Receivables
3 2 (0.46%) Oracle Subledger Accounting
3 2 (0.46%) Remedy AR System
4 1 (0.23%) Temenos T24
Cloud Services
1 64 (14.78%) Azure
2 43 (9.93%) Microsoft 365
3 28 (6.47%) AWS
4 21 (4.85%) GitHub
5 13 (3.00%) Power Platform
6 10 (2.31%) SaaS
7 8 (1.85%) Azure DevOps
8 7 (1.62%) Azure Functions
8 7 (1.62%) Azure Monitor
8 7 (1.62%) Mimecast
8 7 (1.62%) Serverless
9 6 (1.39%) GCP
9 6 (1.39%) OneDrive
10 5 (1.15%) Entra ID
11 4 (0.92%) Azure Sentinel
11 4 (0.92%) OpenShift
12 3 (0.69%) Oracle Service Cloud
12 3 (0.69%) PaaS
13 2 (0.46%) Azure Data Factory
13 2 (0.46%) Azure Service Bus
Communications & Networking
1 27 (6.24%) Firewall
2 23 (5.31%) DHCP
2 23 (5.31%) DNS
3 21 (4.85%) LAN
4 20 (4.62%) VPN
5 19 (4.39%) Wireless
6 18 (4.16%) WAN
7 11 (2.54%) TCP/IP
8 9 (2.08%) HTTP
8 9 (2.08%) SAN
9 8 (1.85%) Cisco Nexus
9 8 (1.85%) IPsec
10 7 (1.62%) MPLS
11 6 (1.39%) BGP
11 6 (1.39%) OSPF
11 6 (1.39%) VXLAN
12 5 (1.15%) Fibre Channel
12 5 (1.15%) Internet
12 5 (1.15%) SD-WAN
12 5 (1.15%) VLAN
Database & Business Intelligence
1 21 (4.85%) SQL Server
2 11 (2.54%) PostgreSQL
2 11 (2.54%) Power BI
3 10 (2.31%) SAP BW
3 10 (2.31%) SAP HANA
4 7 (1.62%) Data Warehouse
4 7 (1.62%) Metadata
4 7 (1.62%) MongoDB
5 6 (1.39%) Metadata Repository
6 5 (1.15%) Data Mining
7 4 (0.92%) DB2
8 2 (0.46%) Azure SQL Database
9 1 (0.23%) Amazon RDS
9 1 (0.23%) GIS
9 1 (0.23%) MariaDB
9 1 (0.23%) MySQL
9 1 (0.23%) Relational Database
9 1 (0.23%) Spatial Data
9 1 (0.23%) Tableau
Development Applications
1 42 (9.70%) JIRA
2 19 (4.39%) Jenkins
3 5 (1.15%) IBM UrbanCode
4 3 (0.69%) Git
5 2 (0.46%) Artifactory
5 2 (0.46%) Bitbucket
5 2 (0.46%) JMeter
5 2 (0.46%) Selenium
5 2 (0.46%) Sonatype Nexus
6 1 (0.23%) Team Foundation Server
General
1 162 (37.41%) Social Skills
2 84 (19.40%) Analytical Skills
3 70 (16.17%) Finance
4 62 (14.32%) Public Sector
5 26 (6.00%) Banking
6 19 (4.39%) Influencing Skills
7 16 (3.70%) Telecoms
8 14 (3.23%) Legal
9 13 (3.00%) Front Office
10 8 (1.85%) Manufacturing
11 7 (1.62%) Organisational Skills
12 6 (1.39%) Back Office
13 5 (1.15%) French Language
13 5 (1.15%) Marketing
14 4 (0.92%) Arabic Language
14 4 (0.92%) Electronics
14 4 (0.92%) German Language
14 4 (0.92%) Investment Banking
14 4 (0.92%) Spanish Language
15 3 (0.69%) Billing
Job Titles
1 64 (14.78%) Analyst
2 41 (9.47%) Senior
3 34 (7.85%) Problem Manager
4 30 (6.93%) Incident Manager
4 30 (6.93%) Service Analyst
5 28 (6.47%) Service Desk Analyst
6 24 (5.54%) Service Manager
7 19 (4.39%) Administrator
7 19 (4.39%) Consultant
7 19 (4.39%) IT Support
7 19 (4.39%) Storage Manager
8 18 (4.16%) Support Specialist
9 17 (3.93%) Availability Manager
9 17 (3.93%) Capacity and Availability Manager
9 17 (3.93%) Capacity Manager
10 16 (3.70%) Infrastructure Engineer
10 16 (3.70%) ITIL Manager
10 16 (3.70%) Support Analyst
11 15 (3.46%) IT Manager
11 15 (3.46%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 18 (4.16%) YAML
2 10 (2.31%) SAP Basis
2 10 (2.31%) SAP Fiori
3 8 (1.85%) REST
4 7 (1.62%) Middleware
5 5 (1.15%) .NET
5 5 (1.15%) AngularJS
5 5 (1.15%) Flash
5 5 (1.15%) J2EE
5 5 (1.15%) POSIX
5 5 (1.15%) Web Services
6 4 (0.92%) CSS
6 4 (0.92%) HTML
6 4 (0.92%) LDAP
6 4 (0.92%) SOAP
7 2 (0.46%) Kafka
7 2 (0.46%) Oracle Fusion
7 2 (0.46%) RESTful
7 2 (0.46%) XML
7 2 (0.46%) XMPP
Miscellaneous
1 37 (8.55%) Management Information System
2 24 (5.54%) Data Centre
3 15 (3.46%) Virtual Team
4 12 (2.77%) CMDB
4 12 (2.77%) PKI
5 10 (2.31%) Self-Motivation
6 9 (2.08%) Product Ownership
7 8 (1.85%) Video Conferencing
8 7 (1.62%) Clustering
8 7 (1.62%) Onboarding
9 5 (1.15%) NVMe
10 4 (0.92%) Analytical Mindset
10 4 (0.92%) AS400
10 4 (0.92%) Client/Server
10 4 (0.92%) Handset
10 4 (0.92%) Replication
11 3 (0.69%) Enterprise Storage
11 3 (0.69%) Security Operations Centre
12 2 (0.46%) Cloud Native
12 2 (0.46%) Driving Licence
Operating Systems
1 89 (20.55%) Windows
2 61 (14.09%) Linux
3 34 (7.85%) Windows Server
4 23 (5.31%) zOS
5 20 (4.62%) Unix
6 14 (3.23%) Windows 10
7 13 (3.00%) Apple iOS
8 10 (2.31%) Red Hat Enterprise Linux
9 7 (1.62%) Windows Server 2016
10 6 (1.39%) Windows Server 2012
10 6 (1.39%) Windows Server 2019
11 5 (1.15%) Data ONTAP
12 4 (0.92%) Android
13 3 (0.69%) VMS
14 1 (0.23%) AIX
14 1 (0.23%) CentOS
14 1 (0.23%) Windows Server 2008
Processes & Methodologies
1 218 (50.35%) ITIL
2 148 (34.18%) Problem-Solving
3 128 (29.56%) Incident Management
4 123 (28.41%) Service Management
5 86 (19.86%) Change Management
6 71 (16.40%) Agile
7 58 (13.39%) Root Cause Analysis
8 53 (12.24%) ITSM
8 53 (12.24%) Mentoring
9 52 (12.01%) Continuous Improvement
10 51 (11.78%) Decision-Making
11 50 (11.55%) Service Delivery
12 44 (10.16%) Stakeholder Management
13 43 (9.93%) Knowledge Management
14 42 (9.70%) Customer Service
15 37 (8.55%) Disaster Recovery
16 36 (8.31%) Capacity Management
17 35 (8.08%) Data Analysis
18 33 (7.62%) Project Management
19 32 (7.39%) User Experience
Programming Languages
1 53 (12.24%) PowerShell
2 39 (9.01%) Python
3 26 (6.00%) SQL
4 22 (5.08%) JCL
5 19 (4.39%) REXX
6 11 (2.54%) Java
7 8 (1.85%) Swift
7 8 (1.85%) T-SQL
8 6 (1.39%) JavaScript
9 5 (1.15%) Perl
10 4 (0.92%) Shell Script
11 3 (0.69%) C#
12 1 (0.23%) Bash
12 1 (0.23%) C
12 1 (0.23%) C++
12 1 (0.23%) Go
12 1 (0.23%) Ruby
Qualifications
1 133 (30.72%) Security Cleared
2 108 (24.94%) SC Cleared
3 51 (11.78%) Degree
4 24 (5.54%) DV Cleared
5 18 (4.16%) MCP
6 15 (3.46%) ITIL Foundation Certificate
7 14 (3.23%) ITIL Certification
8 10 (2.31%) Cisco Certification
9 8 (1.85%) CCNP
9 8 (1.85%) SAP Certification
10 7 (1.62%) Microsoft Certification
11 6 (1.39%) Computer Science Degree
11 6 (1.39%) MCSE
12 4 (0.92%) CCNA
13 3 (0.69%) BPSS Clearance
14 2 (0.46%) CCIE
14 2 (0.46%) DBS Check
14 2 (0.46%) Dell Certification
14 2 (0.46%) HNC
14 2 (0.46%) HND
Quality Assurance & Compliance
1 39 (9.01%) SLA
2 8 (1.85%) QA
3 4 (0.92%) Cyber Essentials
3 4 (0.92%) Data Quality
3 4 (0.92%) GDPR
3 4 (0.92%) ISO/IEC 27001
4 3 (0.69%) IASME
5 1 (0.23%) Disclosure Scotland
5 1 (0.23%) GRC
5 1 (0.23%) NIST
System Software
1 50 (11.55%) Active Directory
2 26 (6.00%) NFS
3 22 (5.08%) Time Sharing Option
4 7 (1.62%) Docker
4 7 (1.62%) Firmware
4 7 (1.62%) Virtual Desktop
4 7 (1.62%) VMware Infrastructure
5 4 (0.92%) GPFS
6 3 (0.69%) Virtual Machines
6 3 (0.69%) VMware ESXi
6 3 (0.69%) vSphere
6 3 (0.69%) XenApp
7 2 (0.46%) BitLocker
7 2 (0.46%) VMware NSX
8 1 (0.23%) Hyper-V
Systems Management
1 24 (5.54%) Tivoli Storage Manager
2 22 (5.08%) Ansible
3 17 (3.93%) SCCM
4 10 (2.31%) Active Directory Federation Services
4 10 (2.31%) Kubernetes
5 8 (1.85%) Control-M
5 8 (1.85%) Microsoft Intune
6 7 (1.62%) Terraform
7 6 (1.39%) SysTrack
8 4 (0.92%) FortiGate
8 4 (0.92%) Veritas Storage Foundation
9 3 (0.69%) NetBackup
9 3 (0.69%) Single Sign-On
10 2 (0.46%) CEMLI
10 2 (0.46%) Grafana
10 2 (0.46%) Nagios
10 2 (0.46%) Prometheus
10 2 (0.46%) SCOM
10 2 (0.46%) vCenter Server
10 2 (0.46%) vRealize
Vendors
1 78 (18.01%) Microsoft
2 58 (13.39%) ServiceNow
3 35 (8.08%) IBM
4 34 (7.85%) Dell
5 32 (7.39%) Citrix
6 26 (6.00%) Broadcom
6 26 (6.00%) SAP
7 25 (5.77%) Brocade
8 21 (4.85%) CA
8 21 (4.85%) Cisco
9 16 (3.70%) Atlassian
10 14 (3.23%) HP
11 13 (3.00%) Remedy
11 13 (3.00%) VMware
12 11 (2.54%) F5
12 11 (2.54%) NetApp
13 8 (1.85%) Infoblox
13 8 (1.85%) Okta
14 7 (1.62%) Bloomberg
14 7 (1.62%) Veritas