Problem Management Contracts

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management UK
Location	3 months to 22 Jun 2017	Same period 2016	Same period 2015
Rank	290	239	273
Rank change year-on-year	-51	+34
Contract jobs citing Problem Management	375	567	463
As % of all contract IT jobs advertised in the UK	0.80%	1.05%	0.82%
As % of the Processes & Methodologies category	0.95%	1.26%	1.02%
Number of daily rates quoted	228	352	264
Median daily rate	£375	£353	£340
Median daily rate % change year-on-year	+6.23%	+3.82%
90% offered a daily rate of more than	£215	£218	£172
10% offered a daily rate of more than	£500	£525	£500
UK excluding London median daily rate	£350	£328	£308
% change year-on-year	+6.87%	+6.50%
Number of hourly rates quoted	23	27	27
Median hourly rate	£18.69	£25.00	£22.50
Median hourly rate % change year-on-year	-25.24%	+11.11%
90% offered a hourly rate of more than	£9.60	£7.88	£12.00
10% offered a hourly rate of more than	£41.95	£28.50	£40.00
UK excluding London median hourly rate	£18.69	£26.00	£22.50
% change year-on-year	-28.11%	+15.55%

Problem Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills UK
Contract job vacancies with a requirement for process and methodology skills	39590	44959	45378
As % of all contract IT job vacancies advertised in the UK	84.46%	83.37%	80.72%
Number of daily rates quoted	25806	29818	29077
Median daily rate	£450	£438	£413
Median daily rate % change year-on-year	+2.85%	+6.06%
90% offered a daily rate of more than	£313	£300	£285
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£415	£400	£385
% change year-on-year	+3.75%	+3.89%
Number of hourly rates quoted	1062	1087	1274
Median hourly rate	£32.50	£27.50	£27.50
Median hourly rate % change year-on-year	+18.18%	-
90% offered a hourly rate of more than	£13.00	£12.58	£12.10
10% offered a hourly rate of more than	£52.50	£47.80	£50.00
UK excluding London median hourly rate	£33.50	£28.50	£30.00
% change year-on-year	+17.54%	-5.00%

Problem Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Problem Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 3 months to 22 June 2017.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 3 months to 22 June 2017.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-61	340	£361	-	114
London	-5	132	£400	-	44
South East	+10	91	£325	-18.75%	24
Buckinghamshire	+2	30	£288	-27.21%
North West	+2	26	£430	+5.52%	11
Milton Keynes	-1	26	£289	-27.75%
East of England	+4	25	£354	-2.41%	6
Berkshire	-8	25	£269	-28.26%	5
West Midlands	+24	22	£350	+3.24%	9
City of London	-2	21	£295	-34.44%	10
Scotland	+41	19	£494	+40.66%
South West	-11	15	£370	+19.35%	4
Manchester	+13	14	£435	-3.33%	7
Edinburgh	+20	13	£520	+30.00%
Surrey	+5	13	£380	-11.62%	3
North East	-13	10	£375	+36.36%	1
Birmingham	+14	9	£338	+33.66%	2
Hampshire	+11	9	£140	-41.34%	7
Bracknell	-2	9	£269	-2.18%
Bristol	-3	9	£370	+10.44%	2
Tyne and Wear	-5	9	£375	+36.36%	1
Bedfordshire	-6	9	£370	+5.71%	3
Yorkshire	-9	9	£393	-4.84%	13
East Midlands	-12	9	£363	-14.70%	2
Wales	-	9	£431	-	1
Cheshire	+7	8	£300	-25.00%
Kent	+7	8	£338	+68.75%
Reading	+12	7	£338	-
Newcastle upon Tyne	-3	7	£375	+36.36%
Cambridgeshire	+5	6	£100	-71.42%

Problem Management
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Problem Management.

1	353 (48.56%)	ITIL
2	201 (27.65%)	Windows
3	185 (25.45%)	Change Management
4	181 (24.90%)	Incident Management
5	172 (23.66%)	Microsoft
6	159 (21.87%)	Finance
7	155 (21.32%)	Service Management
8	129 (17.74%)	SQL
9	128 (17.61%)	Analytical Skills
10	122 (16.78%)	Active Directory
11	111 (15.27%)	Security Cleared
12	102 (14.03%)	Service Delivery
13	92 (12.65%)	VMware
14	90 (12.38%)	Project Management
15	87 (11.97%)	Unix

16	84 (11.55%)	SLA
17	78 (10.73%)	Oracle
18	75 (10.32%)	Linux
18	75 (10.32%)	SC Cleared
19	72 (9.90%)	Microsoft Office
20	71 (9.77%)	Root Cause Analysis
20	71 (9.77%)	Windows Server
21	69 (9.49%)	ITSM
21	69 (9.49%)	Agile Software Development
22	62 (8.53%)	ITIL V3
23	61 (8.39%)	VMware Infrastructure
23	61 (8.39%)	Java
23	61 (8.39%)	WAN
24	60 (8.25%)	Cisco
25	59 (8.12%)	SQL Server

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	44 (6.05%)	MS Exchange
1	44 (6.05%)	SharePoint
2	36 (4.95%)	IIS
3	21 (2.89%)	Apache
4	18 (2.48%)	WebLogic
5	16 (2.20%)	Blackberry Enterprise Server
6	15 (2.06%)	Tomcat
7	13 (1.79%)	Exchange Server 2010
7	13 (1.79%)	WebSphere
8	10 (1.38%)	Confluence
9	9 (1.24%)	Skype for Business
10	8 (1.10%)	BizTalk Server
10	8 (1.10%)	JBoss
11	7 (0.96%)	IBM Notes
11	7 (0.96%)	SAS
12	6 (0.83%)	Apache Spark
12	6 (0.83%)	Exchange Server 2003
12	6 (0.83%)	SharePoint 2013
13	5 (0.69%)	Exchange Server 2007
13	5 (0.69%)	Live Communications Server

Applications
1	72 (9.90%)	Microsoft Office
2	30 (4.13%)	Microsoft Excel
3	19 (2.61%)	Microsoft PowerPoint
4	14 (1.93%)	MS Visio
5	11 (1.51%)	Microsoft Project
6	1 (0.14%)	EngageOne
6	1 (0.14%)	InfoPath
6	1 (0.14%)	Spreadsheet

Business Applications
1	12 (1.65%)	Remedy ITSM
2	11 (1.51%)	ION MarketView
3	5 (0.69%)	Dynamics CRM
4	3 (0.41%)	Oracle Applications
4	3 (0.41%)	Oracle EBS
4	3 (0.41%)	Oracle EBS R12
4	3 (0.41%)	RMDS
4	3 (0.41%)	Staffware
5	2 (0.28%)	SAP PSCD
5	2 (0.28%)	WebTrends
6	1 (0.14%)	Dynamics AX
6	1 (0.14%)	Dynamics NAV
6	1 (0.14%)	Oracle ERP
6	1 (0.14%)	Oracle Financials
6	1 (0.14%)	SAP Oil and Gas

Cloud Services
1	38 (5.23%)	Office 365
2	31 (4.26%)	Microsoft Azure
3	13 (1.79%)	Amazon AWS
4	9 (1.24%)	IaaS
5	5 (0.69%)	Cloud Computing
6	4 (0.55%)	Yammer
7	3 (0.41%)	PaaS
7	3 (0.41%)	SaaS
8	2 (0.28%)	AWS CloudFormation
8	2 (0.28%)	AWS OpsWorks
8	2 (0.28%)	Azure Active Directory
8	2 (0.28%)	GitHub
9	1 (0.14%)	Zapier

Communications & Networking
1	61 (8.39%)	WAN
2	58 (7.98%)	Firewall
3	55 (7.57%)	DNS
4	54 (7.43%)	LAN
5	52 (7.15%)	TCP/IP
6	47 (6.46%)	SAN
7	42 (5.78%)	DHCP
8	28 (3.85%)	Wireless
9	24 (3.30%)	Internet
10	23 (3.16%)	Network Security
10	23 (3.16%)	VPN
11	21 (2.89%)	NAS
12	17 (2.34%)	BGP
12	17 (2.34%)	MPLS
13	15 (2.06%)	LTE
14	14 (1.93%)	GSM
14	14 (1.93%)	OSPF
15	13 (1.79%)	Cisco Nexus
16	12 (1.65%)	HSPA
16	12 (1.65%)	WCDMA

Database & Business Intelligence
1	59 (8.12%)	SQL Server
2	15 (2.06%)	Oracle Reports
3	13 (1.79%)	Oracle Database
3	13 (1.79%)	SQL Server 2008
4	12 (1.65%)	SQL Server 2005
4	12 (1.65%)	SQL Server 2012
5	11 (1.51%)	Big Data
6	10 (1.38%)	SQL Server 2014
6	10 (1.38%)	SQL Server Integration Services
7	9 (1.24%)	Hadoop
8	8 (1.10%)	MS Access
8	8 (1.10%)	SQL Server Reporting Services
9	7 (0.96%)	Apache Hive
9	7 (0.96%)	BusinessObjects
9	7 (0.96%)	Oracle Database 10g
9	7 (0.96%)	SQL Server Analysis Services
10	6 (0.83%)	DB2
10	6 (0.83%)	MongoDB
10	6 (0.83%)	MySQL
10	6 (0.83%)	PostgreSQL

Development Applications
1	33 (4.54%)	JIRA
2	23 (3.16%)	Team Foundation Server
3	12 (1.65%)	Android Studio
3	12 (1.65%)	Jenkins
3	12 (1.65%)	Xcode
4	11 (1.51%)	Git (software)
5	4 (0.55%)	CA Gen
5	4 (0.55%)	SonarQube
5	4 (0.55%)	Sonatype Nexus
6	3 (0.41%)	ClearCase
6	3 (0.41%)	ClearQuest
6	3 (0.41%)	JMeter
7	2 (0.28%)	Atlassian Bamboo
7	2 (0.28%)	Cucumber
7	2 (0.28%)	Gatling
7	2 (0.28%)	Introscope
7	2 (0.28%)	Mockito
7	2 (0.28%)	Oracle Forms
7	2 (0.28%)	Subversion
7	2 (0.28%)	WebDriver

General
1	159 (21.87%)	Finance
2	40 (5.50%)	Telecoms
3	36 (4.95%)	Banking
4	27 (3.71%)	Legal
5	21 (2.89%)	Retail
6	17 (2.34%)	Front Office
7	16 (2.20%)	Investment Banking
8	14 (1.93%)	Manufacturing
8	14 (1.93%)	Publishing
9	11 (1.51%)	Back Office
9	11 (1.51%)	Marketing
10	8 (1.10%)	Electronics
11	7 (0.96%)	Financial Institution
12	6 (0.83%)	Law
13	4 (0.55%)	Billing
13	4 (0.55%)	Military
14	3 (0.41%)	German Language
14	3 (0.41%)	Retail Banking
15	2 (0.28%)	French Language
15	2 (0.28%)	Spanish Language

Job Titles
1	161 (22.15%)	Analyst
2	62 (8.53%)	Support Analyst
3	53 (7.29%)	Service Analyst
4	47 (6.46%)	Applications Support
5	44 (6.05%)	Support Engineer
6	40 (5.50%)	Architect
7	37 (5.09%)	Developer
8	36 (4.95%)	Service Manager
9	34 (4.68%)	Administrator
9	34 (4.68%)	Problem Manager
9	34 (4.68%)	Service Desk Analyst
10	33 (4.54%)	Consultant
10	33 (4.54%)	DBA
11	31 (4.26%)	Incident Manager
12	27 (3.71%)	Network Engineer
13	21 (2.89%)	Project Manager
14	20 (2.75%)	Applications Support Analyst
15	18 (2.48%)	IT Analyst
15	18 (2.48%)	ITIL Manager
16	17 (2.34%)	SQL DBA

Libraries, Frameworks & Software Standards
1	18 (2.48%)	Middleware
2	16 (2.20%)	Web Services
3	15 (2.06%)	.NET
4	14 (1.93%)	XML
5	11 (1.51%)	HTML
6	10 (1.38%)	J2EE
7	9 (1.24%)	CSS
8	8 (1.10%)	jQuery
9	7 (0.96%)	Ajax
9	7 (0.96%)	CSS3
9	7 (0.96%)	HTML5
9	7 (0.96%)	Spring
10	6 (0.83%)	Software Packaging
11	5 (0.69%)	Kafka
11	5 (0.69%)	XHTML
12	4 (0.55%)	IBM Integration Bus
12	4 (0.55%)	JSON
12	4 (0.55%)	REST
12	4 (0.55%)	SOAP
12	4 (0.55%)	XSLT

Miscellaneous
1	128 (17.61%)	Analytical Skills
2	55 (7.57%)	Data Centre
3	51 (7.02%)	Management Information System
4	34 (4.68%)	CMDB
5	26 (3.58%)	Clustering
6	25 (3.44%)	Computer Science
7	20 (2.75%)	Virtual Team
8	18 (2.48%)	Mainframe
9	17 (2.34%)	Blackberry
9	17 (2.34%)	Fixed Income
10	15 (2.06%)	Replication
11	14 (1.93%)	Client/Server
12	11 (1.51%)	Enterprise Storage
13	9 (1.24%)	Fat Client
13	9 (1.24%)	Thin Client
14	8 (1.10%)	Foreign Exchange (FX)
14	8 (1.10%)	Hedge funds
14	8 (1.10%)	NHS
15	7 (0.96%)	Linux Command Line
16	6 (0.83%)	User Experience

Operating Systems
1	201 (27.65%)	Windows
2	87 (11.97%)	Unix
3	75 (10.32%)	Linux
4	71 (9.77%)	Windows Server
5	50 (6.88%)	Windows Server 2008
6	47 (6.46%)	Windows Server 2003
7	40 (5.50%)	Windows 7
8	35 (4.81%)	Windows Server 2012
9	27 (3.71%)	Solaris
10	26 (3.58%)	Windows XP
11	19 (2.61%)	Windows 10
12	17 (2.34%)	Android
13	14 (1.93%)	Windows 8
14	10 (1.38%)	Mac OS X
14	10 (1.38%)	Red Hat Enterprise Linux
14	10 (1.38%)	Windows 2000
14	10 (1.38%)	zOS
15	8 (1.10%)	Apple iOS
16	7 (0.96%)	AIX
17	6 (0.83%)	CatOS

Processes & Methodologies
1	353 (48.56%)	ITIL
2	185 (25.45%)	Change Management
3	181 (24.90%)	Incident Management
4	155 (21.32%)	Service Management
5	102 (14.03%)	Service Delivery
6	90 (12.38%)	Project Management
7	71 (9.77%)	Root Cause Analysis
8	69 (9.49%)	Agile Software Development
8	69 (9.49%)	ITSM
9	62 (8.53%)	ITIL V3
10	59 (8.12%)	Stakeholder Management
11	55 (7.57%)	Release Management
12	51 (7.02%)	Configuration Management
13	46 (6.33%)	Migration
14	45 (6.19%)	Capacity Management
15	44 (6.05%)	Disaster Recovery
16	39 (5.36%)	Change Control
16	39 (5.36%)	Mentoring
16	39 (5.36%)	Performance Tuning
17	37 (5.09%)	Continuous Improvement

Programming Languages
1	129 (17.74%)	SQL
2	61 (8.39%)	Java
3	49 (6.74%)	PowerShell
4	40 (5.50%)	Python
5	21 (2.89%)	Shell Script
6	19 (2.61%)	Perl
7	15 (2.06%)	C
8	13 (1.79%)	JavaScript
9	12 (1.65%)	Apple Swift
9	12 (1.65%)	Objective-C
10	11 (1.51%)	C++
11	8 (1.10%)	PL/SQL
11	8 (1.10%)	T-SQL
12	7 (0.96%)	Bash Shell
12	7 (0.96%)	VB
13	6 (0.83%)	C#
14	5 (0.69%)	JCL
15	4 (0.55%)	COBOL
16	3 (0.41%)	ABAP
17	2 (0.28%)	VBA

Qualifications
1	111 (15.27%)	Security Cleared
2	75 (10.32%)	SC Cleared
3	59 (8.12%)	Degree
4	53 (7.29%)	ITIL Certification
5	37 (5.09%)	Microsoft Certification
6	34 (4.68%)	DV Cleared
7	24 (3.30%)	Cisco Certification
8	15 (2.06%)	CCNP
8	15 (2.06%)	MCSE
9	14 (1.93%)	Computer Science Degree
10	12 (1.65%)	CCNA
10	12 (1.65%)	ITIL Foundation Certificate
11	11 (1.51%)	CISSP
11	11 (1.51%)	Numerate Degree
12	9 (1.24%)	MCP
13	7 (0.96%)	BPSS Clearance
13	7 (0.96%)	Citrix Certification
13	7 (0.96%)	MCITP
14	5 (0.69%)	HNC
14	5 (0.69%)	MCSA

Quality Assurance & Compliance
1	84 (11.55%)	SLA
2	27 (3.71%)	QA
3	14 (1.93%)	PMO
4	9 (1.24%)	Disclosure Scotland
5	6 (0.83%)	PCI DSS
6	5 (0.69%)	Sarbanes-Oxley
7	4 (0.55%)	HIPAA
7	4 (0.55%)	ISO/IEC 27001
8	3 (0.41%)	HL7
8	3 (0.41%)	ISO 9001
9	2 (0.28%)	Data Quality
10	1 (0.14%)	COBIT
10	1 (0.14%)	Dodd-Frank
10	1 (0.14%)	GDPR
10	1 (0.14%)	ISO/IEC 20000

System Software
1	122 (16.78%)	Active Directory
2	61 (8.39%)	VMware Infrastructure
3	22 (3.03%)	Hyper-V
4	19 (2.61%)	VMware ESXi
5	14 (1.93%)	vSphere
6	12 (1.65%)	Veritas Cluster Server
6	12 (1.65%)	Veritas File System
7	10 (1.38%)	Virtual Desktop
8	9 (1.24%)	Oracle RAC
8	9 (1.24%)	Virtual Servers
9	7 (0.96%)	Virtual Machines
9	7 (0.96%)	XenApp
10	5 (0.69%)	Docker
10	5 (0.69%)	SRDF
10	5 (0.69%)	Terminal Server
10	5 (0.69%)	VMware Workstation
11	4 (0.55%)	Apache Flume
11	4 (0.55%)	Firmware
11	4 (0.55%)	Microsoft App-V
11	4 (0.55%)	Microsoft Virtual Server

Systems Management
1	34 (4.68%)	SCCM
2	28 (3.85%)	NetBackup
3	16 (2.20%)	SCOM
4	13 (1.79%)	Ansible
5	12 (1.65%)	Puppet
6	11 (1.51%)	Microsoft Clustering
7	10 (1.38%)	OpenView Configuration Management
8	9 (1.24%)	WSUS
9	8 (1.10%)	Cisco Prime
9	8 (1.10%)	Netcool
9	8 (1.10%)	Tivoli
10	7 (0.96%)	Backup Exec
10	7 (0.96%)	Nagios
11	6 (0.83%)	Unicenter
11	6 (0.83%)	vCenter Server
11	6 (0.83%)	Veritas Storage Foundation
12	5 (0.69%)	DameWare
12	5 (0.69%)	Opscode Chef
12	5 (0.69%)	Tivoli Storage Manager
12	5 (0.69%)	vMotion

Vendors
1	172 (23.66%)	Microsoft
2	92 (12.65%)	VMware
3	78 (10.73%)	Oracle
4	60 (8.25%)	Cisco
5	58 (7.98%)	Citrix
6	57 (7.84%)	HP
7	52 (7.15%)	ServiceNow
8	37 (5.09%)	IBM
9	26 (3.58%)	Sun
9	26 (3.58%)	Veritas
10	25 (3.44%)	Remedy
11	22 (3.03%)	Red Hat
12	21 (2.89%)	Dell
13	20 (2.75%)	Symantec
14	18 (2.48%)	EMC
14	18 (2.48%)	LANDesk
15	16 (2.20%)	F5
15	16 (2.20%)	NetApp
16	14 (1.93%)	ION Trading
16	14 (1.93%)	Splunk