Problem Management Contracts

Problem Management
UK

The table below provides summary statistics for contract job vacancies requiring Problem Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Problem Management over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 237 244 245
Rank change year-on-year +7 +1 +38
Contract jobs citing Problem Management 332 434 652
As % of all contract jobs advertised in the UK 1.14% 1.00% 1.09%
As % of the Processes & Methodologies category 1.25% 1.15% 1.22%
Number of daily rates quoted 204 255 400
10th Percentile £302 £313 £286
25th Percentile £379 £400 £400
Median daily rate (50th Percentile) £450 £475 £500
Median % change year-on-year -5.26% -5.00% +4.17%
75th Percentile £550 £525 £613
90th Percentile £601 £600 £700
UK excluding London median daily rate £440 £475 £450
% change year-on-year -7.37% +5.56% -
Number of hourly rates quoted 9 49 55
10th Percentile £23.50 £13.29 £13.29
25th Percentile £36.25 £14.16 £13.41
Median hourly rate £45.00 £22.50 £13.66
Median % change year-on-year +100.00% +64.71% -5.79%
75th Percentile £68.75 £25.00 £65.00
90th Percentile £70.00 £45.20 £65.75
UK excluding London median hourly rate £65.00 £18.00 £13.66
% change year-on-year +261.11% +31.77% -5.79%

All Process and Methodology Skills
UK

Problem Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,551 37,621 53,662
As % of all contract IT jobs advertised in the UK 90.82% 86.30% 89.91%
Number of daily rates quoted 17,137 24,254 37,244
10th Percentile £308 £300 £325
25th Percentile £413 £413 £438
Median daily rate (50th Percentile) £521 £525 £550
Median % change year-on-year -0.86% -4.55% +4.76%
75th Percentile £630 £638 £650
90th Percentile £744 £750 £750
UK excluding London median daily rate £481 £500 £500
% change year-on-year -3.80% - +5.26%
Number of hourly rates quoted 1,071 2,437 1,746
10th Percentile £14.70 £12.75 £11.00
25th Percentile £18.50 £16.00 £16.25
Median hourly rate £29.00 £35.50 £37.30
Median % change year-on-year -18.31% -4.83% +49.20%
75th Percentile £62.00 £59.95 £65.00
90th Percentile £75.00 £72.50 £75.00
UK excluding London median hourly rate £27.94 £36.50 £36.00
% change year-on-year -23.45% +1.39% +80.00%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 30 April 2025.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 30 April 2025.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +1 274 £450 -4.96% 175
UK excluding London -3 195 £440 -7.37% 126
London +22 106 £500 +12.36% 58
Work from Home -8 85 £430 -7.52% 79
North of England +6 66 £375 -23.94% 47
North West +2 42 £363 -26.42% 27
Scotland +1 29 £445 -7.77% 10
South West +31 27 £488 -6.25% 9
East of England +27 25 £458 +30.93% 12
Midlands +15 25 £487 +8.22% 23
West Midlands +15 25 £487 +8.22% 20
Yorkshire +2 22 £375 -12.79% 15
South East +8 19 £450 - 24
Wales +7 4 £363 +20.83% 4
North East -1 1 £421 -13.64% 5
Northern Ireland - 1 - -

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (7.23%) Microsoft Exchange
2 18 (5.42%) Confluence
3 15 (4.52%) SharePoint
4 11 (3.31%) Skype for Business
5 6 (1.81%) NetWeaver
5 6 (1.81%) WebSphere
6 5 (1.51%) IIS
6 5 (1.51%) Mattermost
7 4 (1.20%) Apache Airflow
7 4 (1.20%) Exchange Server 2010
7 4 (1.20%) JBoss
7 4 (1.20%) WebSphere Application Server
8 3 (0.90%) Apache
8 3 (0.90%) SharePoint 2010
9 2 (0.60%) Adobe Experience Manager
9 2 (0.60%) Blackberry Enterprise Server
9 2 (0.60%) CMS
9 2 (0.60%) Exchange Server 2013
9 2 (0.60%) WebLogic
10 1 (0.30%) Appian
Applications
1 4 (1.20%) MS Visio
2 3 (0.90%) AutoCAD
2 3 (0.90%) InfoPath
2 3 (0.90%) Microsoft Excel
2 3 (0.90%) Microsoft Office
3 2 (0.60%) Microsoft PowerPoint
4 1 (0.30%) Final Cut Pro
4 1 (0.30%) QuarkXPress
Business Applications
1 6 (1.81%) SAP IBP
2 3 (0.90%) Remedy ITSM
3 2 (0.60%) Oracle Applications
3 2 (0.60%) Workday HCM
4 1 (0.30%) SAP BPC
4 1 (0.30%) Shopify
Cloud Services
1 38 (11.45%) AWS
1 38 (11.45%) Azure
2 26 (7.83%) IaaS
3 22 (6.63%) PaaS
4 18 (5.42%) Microsoft 365
4 18 (5.42%) Power Platform
5 17 (5.12%) Snowflake
6 16 (4.82%) PowerApps
7 15 (4.52%) AWS CloudFormation
8 11 (3.31%) SaaS
9 10 (3.01%) Entra ID
9 10 (3.01%) GitHub
10 8 (2.41%) OneDrive
11 5 (1.51%) OCI
12 4 (1.20%) Amazon EKS
12 4 (1.20%) Datadog
12 4 (1.20%) GCP
12 4 (1.20%) GitHub Actions
12 4 (1.20%) OpenShift
12 4 (1.20%) ShareGate
Communications & Networking
1 23 (6.93%) SAN
2 15 (4.52%) Firewall
3 13 (3.92%) LAN
3 13 (3.92%) WAN
4 11 (3.31%) Skype
5 10 (3.01%) VPN
6 9 (2.71%) Wireless
7 7 (2.11%) Intranet
7 7 (2.11%) NAS
7 7 (2.11%) TCP/IP
8 6 (1.81%) HTTPS
8 6 (1.81%) SMTP
8 6 (1.81%) SSH
8 6 (1.81%) SSL
8 6 (1.81%) Wi-Fi
9 5 (1.51%) DNS
9 5 (1.51%) Fibre Channel
9 5 (1.51%) HTTP
9 5 (1.51%) Softphone
9 5 (1.51%) WLAN
Database & Business Intelligence
1 17 (5.12%) Data Warehouse
2 15 (4.52%) Amazon Redshift
2 15 (4.52%) SQL Server
3 14 (4.22%) Oracle Database
4 13 (3.92%) Oracle Reports
5 7 (2.11%) Relational Database
6 6 (1.81%) DB2
6 6 (1.81%) MySQL
6 6 (1.81%) SAP BW
6 6 (1.81%) SAP HANA
7 4 (1.20%) Oracle Exadata
7 4 (1.20%) RDBMS
8 3 (0.90%) Apache Iceberg
8 3 (0.90%) DynamoDB
8 3 (0.90%) Flink
8 3 (0.90%) NoSQL
8 3 (0.90%) Power BI
9 2 (0.60%) BigQuery
9 2 (0.60%) Elasticsearch
9 2 (0.60%) Tableau
Development Applications
1 17 (5.12%) JIRA
2 13 (3.92%) Git
3 11 (3.31%) Jenkins
4 4 (1.20%) GitLab
4 4 (1.20%) SonarQube
5 3 (0.90%) Bitbucket
5 3 (0.90%) Maven
6 1 (0.30%) CircleCI
6 1 (0.30%) Jasmine
6 1 (0.30%) Toad
6 1 (0.30%) Vagrant
General
1 121 (36.45%) Social Skills
2 84 (25.30%) Analytical Skills
3 68 (20.48%) Finance
4 27 (8.13%) Public Sector
5 26 (7.83%) Banking
6 23 (6.93%) Inclusion and Diversity
7 15 (4.52%) Organisational Skills
8 13 (3.92%) Manufacturing
9 12 (3.61%) Law
10 11 (3.31%) Legal
11 10 (3.01%) Investment Banking
12 9 (2.71%) Back Office
12 9 (2.71%) Telecoms
13 7 (2.11%) Billing
13 7 (2.11%) Influencing Skills
14 3 (0.90%) Marketing
15 2 (0.60%) Front Office
15 2 (0.60%) Military
15 2 (0.60%) Presentation Skills
16 1 (0.30%) Police
Job Titles
1 41 (12.35%) Service Manager
2 38 (11.45%) Analyst
3 30 (9.04%) Lead
4 21 (6.33%) Delivery Manager
5 19 (5.72%) Service Delivery Manager
6 16 (4.82%) Administrator
7 15 (4.52%) Applications Support
8 14 (4.22%) AWS Engineer
8 14 (4.22%) Backup Engineer
8 14 (4.22%) Support Analyst
9 13 (3.92%) Consultant
9 13 (3.92%) IT Manager
9 13 (3.92%) Network Engineer
9 13 (3.92%) Senior
9 13 (3.92%) Support Engineer
10 11 (3.31%) Commvault Engineer
11 10 (3.01%) Architect
11 10 (3.01%) Availability Manager
11 10 (3.01%) Capacity and Availability Manager
11 10 (3.01%) Capacity Manager
Libraries, Frameworks & Software Standards
1 14 (4.22%) Web Services
2 13 (3.92%) Middleware
3 9 (2.71%) REST
4 8 (2.41%) CSS
4 8 (2.41%) HTML
4 8 (2.41%) SOAP
4 8 (2.41%) XML
5 7 (2.11%) Ajax
6 6 (1.81%) J2EE
6 6 (1.81%) LDAP
6 6 (1.81%) SAP Basis
6 6 (1.81%) SAP Fiori
7 5 (1.51%) AngularJS
7 5 (1.51%) XMPP
8 4 (1.20%) Bootstrap
8 4 (1.20%) Loki
8 4 (1.20%) Node.js
8 4 (1.20%) WebSphere MQ
9 3 (0.90%) .NET
9 3 (0.90%) Kafka
Miscellaneous
1 35 (10.54%) Management Information System
2 26 (7.83%) CMDB
3 23 (6.93%) Data Centre
4 12 (3.61%) Onboarding
5 11 (3.31%) Replication
6 9 (2.71%) Clustering
6 9 (2.71%) Product Ownership
6 9 (2.71%) Video Conferencing
7 8 (2.41%) Data Protection Act
8 6 (1.81%) Blackberry
9 4 (1.20%) Derivative
9 4 (1.20%) Distributed Computing
9 4 (1.20%) Handset
9 4 (1.20%) Security Posture
10 3 (0.90%) Digital Signage
10 3 (0.90%) Foreign Exchange (FX)
10 3 (0.90%) Hybrid Cloud
10 3 (0.90%) Public Cloud
10 3 (0.90%) Self-Motivation
10 3 (0.90%) Wiki
Operating Systems
1 55 (16.57%) Windows
2 52 (15.66%) Linux
3 33 (9.94%) Unix
4 20 (6.02%) Windows Server
5 10 (3.01%) Red Hat Enterprise Linux
6 7 (2.11%) AIX
6 7 (2.11%) Solaris
6 7 (2.11%) Ubuntu
7 6 (1.81%) CentOS
8 5 (1.51%) Amazon Linux
8 5 (1.51%) Android
8 5 (1.51%) Windows Server 2019
9 3 (0.90%) HPUX
9 3 (0.90%) Windows 10
10 2 (0.60%) Apple iOS
10 2 (0.60%) zOS
11 1 (0.30%) Mac OS
11 1 (0.30%) Mac OS X
11 1 (0.30%) VMS
11 1 (0.30%) Windows Server 2012
Processes & Methodologies
1 158 (47.59%) ITIL
2 119 (35.84%) Problem-Solving
3 82 (24.70%) Change Management
4 81 (24.40%) Service Management
5 73 (21.99%) Agile
6 71 (21.39%) Incident Management
7 48 (14.46%) Continuous Improvement
7 48 (14.46%) Service Delivery
8 47 (14.16%) Disaster Recovery
9 46 (13.86%) ITSM
10 45 (13.55%) Root Cause Analysis
11 44 (13.25%) Configuration Management
11 44 (13.25%) Performance Tuning
12 37 (11.14%) Process Improvement
13 36 (10.84%) Migration
14 34 (10.24%) DevOps
15 32 (9.64%) Stakeholder Management
16 28 (8.43%) Mentoring
17 23 (6.93%) Capacity Management
17 23 (6.93%) Customer Service
Programming Languages
1 45 (13.55%) SQL
2 42 (12.65%) Python
3 20 (6.02%) PowerShell
4 16 (4.82%) Shell Script
5 8 (2.41%) Java
5 8 (2.41%) JavaScript
6 6 (1.81%) ActionScript
6 6 (1.81%) ActionScript 2.0
7 5 (1.51%) Bash
8 4 (1.20%) C
8 4 (1.20%) Perl
8 4 (1.20%) PL/SQL
8 4 (1.20%) REXX
9 2 (0.60%) C#
9 2 (0.60%) JCL
9 2 (0.60%) Kotlin
10 1 (0.30%) Go
10 1 (0.30%) Groovy
10 1 (0.30%) Korn
10 1 (0.30%) Ruby
Qualifications
1 83 (25.00%) Security Cleared
2 66 (19.88%) SC Cleared
3 40 (12.05%) ITIL Certification
4 18 (5.42%) Degree
5 8 (2.41%) CCNA
5 8 (2.41%) Cisco Certification
6 7 (2.11%) DV Cleared
7 6 (1.81%) BPSS Clearance
8 5 (1.51%) ITIL Foundation Certificate
9 4 (1.20%) CISM
9 4 (1.20%) CISSP
9 4 (1.20%) Computer Science Degree
9 4 (1.20%) PMI Certification
10 3 (0.90%) AWS Certification
10 3 (0.90%) CISA
10 3 (0.90%) DBS Check
10 3 (0.90%) GIAC
10 3 (0.90%) ISACA
10 3 (0.90%) PMP
10 3 (0.90%) SANS
Quality Assurance & Compliance
1 23 (6.93%) SLA
2 5 (1.51%) QA
3 4 (1.20%) Data Quality
3 4 (1.20%) Disclosure Scotland
3 4 (1.20%) ISO 22301
3 4 (1.20%) ISO 31000
3 4 (1.20%) ISO/IEC 27001
4 3 (0.90%) PMO
5 2 (0.60%) GRC
5 2 (0.60%) ISO 9001
6 1 (0.30%) COBIT
6 1 (0.30%) GDPR
6 1 (0.30%) ITGC
System Software
1 33 (9.94%) Active Directory
2 17 (5.12%) VMware Infrastructure
3 10 (3.01%) Docker
4 7 (2.11%) Firmware
4 7 (2.11%) Oracle RAC
5 4 (1.20%) Hyper-V
5 4 (1.20%) Veritas Cluster Server
5 4 (1.20%) VMware NSX
6 3 (0.90%) Apache ZooKeeper
6 3 (0.90%) KVM
6 3 (0.90%) NFS
7 2 (0.60%) GPFS
7 2 (0.60%) Time Sharing Option
7 2 (0.60%) Virtual Desktop
7 2 (0.60%) Virtual Machines
7 2 (0.60%) VMware ESXi
7 2 (0.60%) VMware Workstation
8 1 (0.30%) BitLocker
8 1 (0.30%) Microcode
8 1 (0.30%) vSphere
Systems Management
1 29 (8.73%) Terraform
2 17 (5.12%) Ansible
2 17 (5.12%) Kubernetes
3 14 (4.22%) Oracle RMAN
4 9 (2.71%) Grafana
5 8 (2.41%) Failover Clustering
6 7 (2.11%) Data Guard
6 7 (2.11%) Microsoft Intune
6 7 (2.11%) Prometheus
7 6 (1.81%) Oracle Enterprise Manager
7 6 (1.81%) Puppet
8 5 (1.51%) Podman
8 5 (1.51%) SCOM
8 5 (1.51%) Single Sign-On
9 4 (1.20%) Cisco Prime
9 4 (1.20%) EMC NetWorker
9 4 (1.20%) Microsoft Clustering
9 4 (1.20%) Oracle Flashback
9 4 (1.20%) Progress Chef
9 4 (1.20%) SCCM
Vendors
1 49 (14.76%) Microsoft
2 44 (13.25%) ServiceNow
3 30 (9.04%) Cisco
4 29 (8.73%) VMware
5 28 (8.43%) Oracle
6 27 (8.13%) Red Hat
7 19 (5.72%) IBM
8 13 (3.92%) Splunk
9 12 (3.61%) Commvault
10 11 (3.31%) Brocade
11 10 (3.01%) Dell
11 10 (3.01%) SAP
12 9 (2.71%) EMC
12 9 (2.71%) SolarWinds
12 9 (2.71%) Veritas
13 8 (2.41%) Dynatrace
13 8 (2.41%) NetApp
14 7 (2.11%) HP
15 6 (1.81%) IBM Sterling
15 6 (1.81%) Remedy