Period
to 20 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 20 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
20 Oct 2017
Same period 2016 Same period 2015
Rank 329 255 277
Rank change year-on-year -74 +22 -6
Contract jobs citing Problem Management 748 1098 995
As % of all contract IT jobs advertised in the UK 0.75% 1.03% 0.87%
As % of the Processes & Methodologies category 0.89% 1.23% 1.07%
Number of daily rates quoted 482 697 577
UK median daily rate £375 £375 £350
Median daily rate % change year-on-year - +7.14% -
10th Percentile £176 £176 £163
90th Percentile £586 £538 £500
UK excluding London median daily rate £350 £350 £325
% change year-on-year - +7.69% -4.41%
Number of hourly rates quoted 29 47 55
UK median hourly rate £17.38 £25.00 £22.50
Median hourly rate % change year-on-year -30.50% +11.11% +21.62%
10th Percentile £9.85 £12.95 £12.00
90th Percentile £49.75 £36.00 £40.19
UK excluding London median hourly rate £17.50 £27.00 £25.50
% change year-on-year -35.19% +5.88% +37.84%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 83959 89134 93113
As % of all contract IT jobs advertised in the UK 84.52% 83.87% 81.53%
Number of daily rates quoted 55760 58941 60340
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 1973 2334 2702
UK median hourly rate £25.00 £23.75 £22.00
Median hourly rate % change year-on-year +5.26% +7.95% +12.82%
10th Percentile £11.60 £11.43 £11.39
90th Percentile £50.00 £48.75 £47.83
UK excluding London median hourly rate £25.00 £24.50 £22.50
% change year-on-year +2.04% +8.89% +12.50%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 20 October 2017.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 20 October 2017.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 20 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -68 697 £375 - 88
UK excluding London -56 464 £350 - 60
London -10 282 £425 +1.19% 31
South East 0 169 £375 -2.34% 26
Midlands +22 82 £325 -7.93% 8
North of England -113 80 £420 +25.37% 16
North West -21 52 £420 +18.31% 8
East of England -15 45 £351 +12.16% 6
South West +4 43 £370 +32.14% 1
West Midlands -6 42 £313 -16.67% 6
East Midlands +15 39 £338 +110.94% 2
Scotland +25 37 £418 +23.70% 2
Yorkshire -23 19 £425 +6.25% 7
North East -56 10 £400 +35.59% 1
Wales - 7 £294 - 2
Northern Ireland - 3 £240 -

For the 6 months to 20 October 2017, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Problem Management.

1 380 (50.80%) ITIL
2 217 (29.01%) Windows
3 214 (28.61%) Incident Management
4 209 (27.94%) Change Management
5 202 (27.01%) Microsoft
6 179 (23.93%) Finance
7 170 (22.73%) Service Management
8 159 (21.26%) Active Directory
9 132 (17.65%) Analytical Skills
10 127 (16.98%) SQL
11 113 (15.11%) Service Delivery
12 110 (14.71%) Unix
13 98 (13.10%) Project Management
14 94 (12.57%) VMware
15 88 (11.76%) Firewall
16 85 (11.36%) Management Information System
16 85 (11.36%) SLA
17 84 (11.23%) Cisco
17 84 (11.23%) Linux
17 84 (11.23%) Root Cause Analysis
18 83 (11.10%) Security Cleared
18 83 (11.10%) Microsoft Office
19 82 (10.96%) Degree
20 78 (10.43%) Banking
21 75 (10.03%) Agile Software Development
22 74 (9.89%) Oracle
22 74 (9.89%) SQL Server
22 74 (9.89%) DNS
22 74 (9.89%) Windows Server
23 73 (9.76%) Release Management

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (7.35%) SharePoint
2 50 (6.68%) IIS
2 50 (6.68%) MS Exchange
3 27 (3.61%) Skype for Business
4 23 (3.07%) Apache
5 22 (2.94%) Exchange Server 2010
6 21 (2.81%) Tomcat
7 12 (1.60%) nginx
7 12 (1.60%) SAS
8 11 (1.47%) Exchange Server 2013
8 11 (1.47%) WebLogic
9 10 (1.34%) JBoss
10 9 (1.20%) IBM Notes
11 8 (1.07%) CMS
11 8 (1.07%) Confluence
11 8 (1.07%) WebSphere
12 6 (0.80%) IBM Domino
13 5 (0.67%) Blackberry Enterprise Server
13 5 (0.67%) Exchange Server 2007
13 5 (0.67%) WebSphere Application Server
Applications
1 83 (11.10%) Microsoft Office
2 24 (3.21%) Microsoft Excel
3 17 (2.27%) Microsoft PowerPoint
4 16 (2.14%) Microsoft Project
5 8 (1.07%) MS Visio
6 3 (0.40%) Spreadsheet
Business Applications
1 15 (2.01%) ION MarketView
2 10 (1.34%) Remedy ITSM
3 6 (0.80%) Dynamics CRM
4 4 (0.53%) RMDS
5 3 (0.40%) Bloomberg TOMS
5 3 (0.40%) PeopleSoft CRM
6 2 (0.27%) Dynamics AX
6 2 (0.27%) Eikon
6 2 (0.27%) Oracle ERP
6 2 (0.27%) Oracle Financials
6 2 (0.27%) WebTrends
7 1 (0.13%) Bloomberg AIM
7 1 (0.13%) Dynamics GP
7 1 (0.13%) Dynamics NAV
7 1 (0.13%) Oracle Applications
7 1 (0.13%) Oracle EBS
7 1 (0.13%) SAP Oil and Gas
7 1 (0.13%) Summit
Cloud Services
1 57 (7.62%) Office 365
2 48 (6.42%) Microsoft Azure
3 33 (4.41%) Amazon AWS
4 17 (2.27%) IaaS
5 11 (1.47%) SaaS
6 9 (1.20%) PaaS
7 5 (0.67%) Azure Active Directory
7 5 (0.67%) GitHub
8 4 (0.53%) Mimecast
8 4 (0.53%) Yammer
9 3 (0.40%) npm
10 2 (0.27%) Cloud Computing
11 1 (0.13%) Akamai
11 1 (0.13%) AWS Lambda
11 1 (0.13%) Google Analytics
11 1 (0.13%) Google Cloud Platform
11 1 (0.13%) Serverless
11 1 (0.13%) Slack
Communications & Networking
1 88 (11.76%) Firewall
2 74 (9.89%) DNS
3 61 (8.16%) DHCP
4 53 (7.09%) TCP/IP
5 50 (6.68%) WAN
6 42 (5.61%) VPN
7 41 (5.48%) LAN
8 34 (4.55%) SAN
9 31 (4.14%) LDAP
10 29 (3.88%) Wireless
11 23 (3.07%) Cisco Nexus
11 23 (3.07%) MPLS
12 21 (2.81%) Cisco ASA
13 18 (2.41%) Network Security
14 17 (2.27%) Internet
15 16 (2.14%) BIG-IP
15 16 (2.14%) NAS
15 16 (2.14%) Skype
15 16 (2.14%) Wi-Fi
16 15 (2.01%) BGP
Database & Business Intelligence
1 74 (9.89%) SQL Server
2 13 (1.74%) MySQL
2 13 (1.74%) SQL Server 2008
2 13 (1.74%) SQL Server 2012
3 12 (1.60%) Data Warehouse
3 12 (1.60%) Oracle Database
4 11 (1.47%) Relational Database
5 10 (1.34%) MongoDB
6 9 (1.20%) SQL Server 2005
7 8 (1.07%) Big Data
7 8 (1.07%) NoSQL
8 7 (0.94%) Oracle Reports
9 6 (0.80%) DB2
9 6 (0.80%) Hadoop
9 6 (0.80%) Oracle Exadata
9 6 (0.80%) PostgreSQL
9 6 (0.80%) SQL Server 2014
10 5 (0.67%) SQL Server Analysis Services
10 5 (0.67%) SQL Server Integration Services
10 5 (0.67%) SQL Server Reporting Services
Development Applications
1 30 (4.01%) JIRA
2 10 (1.34%) Git (software)
2 10 (1.34%) Team Foundation Server
3 9 (1.20%) Jenkins
4 8 (1.07%) JMeter
5 7 (0.94%) Android Studio
5 7 (0.94%) Maven
5 7 (0.94%) Xcode
5 7 (0.94%) Zephyr
6 5 (0.67%) TestRail
7 3 (0.40%) Ant
7 3 (0.40%) Cucumber
7 3 (0.40%) GitLab
7 3 (0.40%) IBM UrbanCode
7 3 (0.40%) Mockito
7 3 (0.40%) SonarQube
8 2 (0.27%) HP UFT
8 2 (0.27%) Introscope
8 2 (0.27%) MSBuild
8 2 (0.27%) PeopleTools
General
1 179 (23.93%) Finance
2 78 (10.43%) Banking
3 47 (6.28%) Telecoms
4 37 (4.95%) Investment Banking
5 17 (2.27%) Manufacturing
6 15 (2.01%) Marketing
7 14 (1.87%) Financial Institution
8 13 (1.74%) Electronics
8 13 (1.74%) Retail
9 12 (1.60%) Publishing
10 11 (1.47%) Legal
11 7 (0.94%) Front Office
12 4 (0.53%) Advertising
12 4 (0.53%) Back Office
12 4 (0.53%) German Language
12 4 (0.53%) Military
13 3 (0.40%) Retail Banking
14 2 (0.27%) Spanish Language
15 1 (0.13%) Dutch Language
15 1 (0.13%) Multimedia
Job Titles
1 178 (23.80%) Analyst
2 69 (9.22%) Support Analyst
3 54 (7.22%) Administrator
4 47 (6.28%) Applications Support
5 46 (6.15%) Service Manager
6 41 (5.48%) Incident Manager
7 37 (4.95%) Service Analyst
8 34 (4.55%) Problem Manager
9 31 (4.14%) Consultant
10 29 (3.88%) DBA
10 29 (3.88%) Service Desk Analyst
11 28 (3.74%) Applications Support Analyst
11 28 (3.74%) Infrastructure Engineer
12 27 (3.61%) Architect
12 27 (3.61%) Developer
13 25 (3.34%) Support Engineer
14 23 (3.07%) IT Analyst
15 21 (2.81%) Delivery Manager
15 21 (2.81%) Network Engineer
16 20 (2.67%) Desktop Support
Libraries, Frameworks & Software Standards
1 45 (6.02%) Web Services
2 30 (4.01%) .NET
3 24 (3.21%) REST
4 20 (2.67%) XML
5 19 (2.54%) Middleware
6 15 (2.01%) SOAP
7 12 (1.60%) J2EE
8 10 (1.34%) .NET Framework
8 10 (1.34%) JSON
8 10 (1.34%) Spring
9 9 (1.20%) HTML
10 8 (1.07%) CSS
11 7 (0.94%) Entity Framework
12 6 (0.80%) ASP.NET
12 6 (0.80%) jQuery
12 6 (0.80%) Kafka
12 6 (0.80%) WCF
13 5 (0.67%) SailPoint
13 5 (0.67%) SAML
13 5 (0.67%) Windows Identity Foundation
Miscellaneous
1 132 (17.65%) Analytical Skills
2 85 (11.36%) Management Information System
3 46 (6.15%) Data Centre
4 36 (4.81%) Computer Science
5 29 (3.88%) CMDB
6 25 (3.34%) Fixed Income
7 23 (3.07%) Virtual Team
8 22 (2.94%) Clustering
9 21 (2.81%) Replication
10 9 (1.20%) Foreign Exchange (FX)
10 9 (1.20%) Mainframe
11 8 (1.07%) Blackberry
11 8 (1.07%) Client/Server
11 8 (1.07%) Hedge funds
12 7 (0.94%) Microsoft Licensing
12 7 (0.94%) Mobile App
12 7 (0.94%) PKI
12 7 (0.94%) User Experience
13 6 (0.80%) Enterprise Software
13 6 (0.80%) NHS
Operating Systems
1 217 (29.01%) Windows
2 110 (14.71%) Unix
3 84 (11.23%) Linux
4 74 (9.89%) Windows Server
5 53 (7.09%) Windows Server 2012
6 47 (6.28%) Windows 7
7 43 (5.75%) Windows Server 2008
8 36 (4.81%) Windows Server 2003
9 28 (3.74%) Solaris
10 22 (2.94%) Windows 10
11 19 (2.54%) Red Hat Enterprise Linux
12 14 (1.87%) AIX
13 12 (1.60%) Windows XP
14 10 (1.34%) Android
14 10 (1.34%) Windows 8
15 8 (1.07%) Mac OS X
16 7 (0.94%) Apple iOS
16 7 (0.94%) SUSE
16 7 (0.94%) Windows 2000
17 4 (0.53%) Windows Vista
Processes & Methodologies
1 380 (50.80%) ITIL
2 214 (28.61%) Incident Management
3 209 (27.94%) Change Management
4 170 (22.73%) Service Management
5 113 (15.11%) Service Delivery
6 98 (13.10%) Project Management
7 84 (11.23%) Root Cause Analysis
8 75 (10.03%) Agile Software Development
9 73 (9.76%) Release Management
10 65 (8.69%) Configuration Management
11 64 (8.56%) Disaster Recovery
12 63 (8.42%) ITSM
13 58 (7.75%) Stakeholder Management
14 57 (7.62%) ITIL V3
15 46 (6.15%) Asset Management
16 42 (5.61%) Continuous Improvement
16 42 (5.61%) DevOps
16 42 (5.61%) Process Improvement
17 41 (5.48%) Migration
18 37 (4.95%) Coaching
Programming Languages
1 127 (16.98%) SQL
2 62 (8.29%) Java
3 56 (7.49%) PowerShell
4 42 (5.61%) Python
5 23 (3.07%) Perl
6 20 (2.67%) Shell Script
7 12 (1.60%) T-SQL
8 11 (1.47%) PL/SQL
9 9 (1.20%) C
9 9 (1.20%) C#
9 9 (1.20%) Korn
10 8 (1.07%) Bash Shell
10 8 (1.07%) JavaScript
11 7 (0.94%) Apple Swift
11 7 (0.94%) C++
11 7 (0.94%) Objective-C
12 6 (0.80%) PHP
12 6 (0.80%) Ruby
13 4 (0.53%) GraphQL
14 3 (0.40%) XPath
Qualifications
1 83 (11.10%) Security Cleared
2 82 (10.96%) Degree
3 52 (6.95%) ITIL Certification
4 45 (6.02%) SC Cleared
5 36 (4.81%) Cisco Certification
6 35 (4.68%) DV Cleared
6 35 (4.68%) Microsoft Certification
7 26 (3.48%) CCNP
8 15 (2.01%) Computer Science Degree
9 13 (1.74%) MCSE
10 11 (1.47%) CCIE
11 10 (1.34%) CISSP
11 10 (1.34%) MCP
11 10 (1.34%) Numerate Degree
12 9 (1.20%) CCNA
12 9 (1.20%) MCSA
13 8 (1.07%) CISM
13 8 (1.07%) ISTQB Foundation Certification
14 6 (0.80%) Chartered Engineer
14 6 (0.80%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 85 (11.36%) SLA
2 26 (3.48%) QA
3 20 (2.67%) PMO
4 10 (1.34%) PCI DSS
5 8 (1.07%) ISO/IEC 27001
6 7 (0.94%) Disclosure Scotland
7 3 (0.40%) GAAP
7 3 (0.40%) ISO/IEC 20000
7 3 (0.40%) MiFID
8 2 (0.27%) GDPR
8 2 (0.27%) ISO 9001
9 1 (0.13%) COBIT
9 1 (0.13%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 1 (0.13%) RMADS
9 1 (0.13%) Sarbanes-Oxley
System Software
1 159 (21.26%) Active Directory
2 42 (5.61%) VMware Infrastructure
3 36 (4.81%) Hyper-V
4 29 (3.88%) VMware ESXi
5 17 (2.27%) Docker
6 13 (1.74%) XenApp
7 10 (1.34%) Virtual Desktop
8 9 (1.20%) NFS
9 8 (1.07%) Veritas Cluster Server
9 8 (1.07%) Veritas File System
9 8 (1.07%) vSphere
10 6 (0.80%) Firmware
10 6 (0.80%) Samba
10 6 (0.80%) Terminal Services
10 6 (0.80%) Veritas Volume Manager
10 6 (0.80%) Virtual Machines
10 6 (0.80%) Virtual Servers
11 5 (0.67%) Sendmail
11 5 (0.67%) SRDF
11 5 (0.67%) VMware Workstation
Systems Management
1 32 (4.28%) SCCM
2 27 (3.61%) NetBackup
3 24 (3.21%) SCOM
4 16 (2.14%) Puppet
5 15 (2.01%) Ansible
6 14 (1.87%) Backup Exec
7 13 (1.74%) Nagios
8 11 (1.47%) Tivoli Storage Manager
9 10 (1.34%) ITRS Geneos
9 10 (1.34%) McAfee ePO
9 10 (1.34%) Microsoft Clustering
9 10 (1.34%) Tivoli
10 8 (1.07%) Cisco Prime
10 8 (1.07%) DameWare
10 8 (1.07%) Opscode Chef
10 8 (1.07%) Rancher
10 8 (1.07%) WSUS
11 7 (0.94%) Symantec Enterprise Vault
12 6 (0.80%) Control-M
12 6 (0.80%) SCOrch
Vendors
1 202 (27.01%) Microsoft
2 94 (12.57%) VMware
3 84 (11.23%) Cisco
4 74 (9.89%) Oracle
5 51 (6.82%) ServiceNow
6 50 (6.68%) Citrix
7 43 (5.75%) HP
8 32 (4.28%) Red Hat
9 29 (3.88%) IBM
10 25 (3.34%) NetApp
11 22 (2.94%) Splunk
12 20 (2.67%) Dell
12 20 (2.67%) EMC
12 20 (2.67%) Remedy
13 19 (2.54%) F5
13 19 (2.54%) Veritas
14 18 (2.41%) SAP
15 17 (2.27%) LANDesk
15 17 (2.27%) Symantec
16 16 (2.14%) SolarWinds