Period
to 24 June 2018

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 24 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 318 318 247
Rank change year-on-year 0 -71 +31
Contract jobs citing Problem Management 800 728 1,121
As % of all contract IT jobs advertised in the UK 0.80% 0.79% 1.05%
As % of the Processes & Methodologies category 0.93% 0.94% 1.25%
Number of daily rates quoted 474 407 711
UK median daily rate £400 £375 £350
Median daily rate % change year-on-year +6.67% +7.14% -
10th Percentile £195 £180 £213
90th Percentile £588 £513 £538
UK excluding London median daily rate £375 £362 £348
% change year-on-year +3.73% +4.03% +8.59%
Number of hourly rates quoted 69 42 42
UK median hourly rate £16.00 £18.35 £25.00
Median hourly rate % change year-on-year -12.78% -26.62% +16.28%
10th Percentile £12.10 £10.05 £11.45
90th Percentile £25.91 £43.48 £47.35
UK excluding London median hourly rate £15.25 £18.75 £27.00
% change year-on-year -18.64% -30.57% +20.00%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,877 77,658 89,773
As % of all contract IT jobs advertised in the UK 85.65% 84.79% 84.06%
Number of daily rates quoted 56,616 50,795 59,113
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £610
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,337 2,080 2,267
UK median hourly rate £21.73 £25.00 £25.00
Median hourly rate % change year-on-year -13.08% - +16.28%
10th Percentile £11.17 £11.50 £12.00
90th Percentile £50.00 £52.50 £50.10
UK excluding London median hourly rate £20.00 £25.00 £27.00
% change year-on-year -20.00% -7.41% +25.29%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 24 June 2018.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 24 June 2018.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 749 £400 +10.34% 182
UK excluding London -20 506 £375 +3.73% 144
London +1 283 £475 +18.75% 54
South East -19 185 £330 -2.22% 28
North of England +6 117 £381 +1.67% 48
East of England +49 94 £375 +25.00% 19
North West +6 72 £375 +13.64% 34
Midlands -30 59 £415 +10.67% 26
West Midlands -25 43 £400 - 17
Yorkshire -16 27 £400 +6.67% 13
Scotland -58 23 £320 -11.72% 14
North East +4 21 £525 +35.48% 1
East Midlands -5 14 £463 +25.42% 8
Wales -27 14 £318 -25.29%
South West -10 13 £438 +41.13% 7
Northern Ireland +22 6 £128 -67.31% 1

For the 6 months to 24 June 2018, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Problem Management.

1 393 (49.13%) ITIL
2 279 (34.88%) Windows
3 216 (27.00%) Microsoft
4 215 (26.88%) Change Management
5 212 (26.50%) Incident Management
6 175 (21.88%) Service Management
7 162 (20.25%) Active Directory
8 149 (18.63%) Problem-Solving
9 143 (17.88%) Analytical Skills
10 135 (16.88%) Finance
11 133 (16.63%) Service Delivery
12 120 (15.00%) Security Cleared
13 114 (14.25%) Cisco
14 112 (14.00%) SQL
14 112 (14.00%) Microsoft Office
15 110 (13.75%) Linux
16 109 (13.63%) SLA
17 103 (12.88%) Unix
18 101 (12.63%) Agile Software Development
19 100 (12.50%) Project Management
20 99 (12.38%) Windows Server
21 96 (12.00%) VMware
22 94 (11.75%) Root Cause Analysis
23 92 (11.50%) SC Cleared
23 92 (11.50%) Configuration Management
24 90 (11.25%) Oracle
24 90 (11.25%) Management Information System
25 81 (10.13%) SCCM
26 79 (9.88%) DNS
27 72 (9.00%) Firewall

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (7.88%) MS Exchange
2 34 (4.25%) WebLogic
3 30 (3.75%) SharePoint
4 26 (3.25%) IIS
4 26 (3.25%) Skype for Business
5 25 (3.13%) Apache
6 20 (2.50%) Tomcat
7 19 (2.38%) Confluence
8 15 (1.88%) SAS
9 14 (1.75%) Exchange Server 2010
10 13 (1.63%) JBoss
11 11 (1.38%) Exchange Server 2007
12 9 (1.13%) WebSphere
13 8 (1.00%) OpenStack
14 6 (0.75%) Exchange Server 2013
14 6 (0.75%) nginx
15 5 (0.63%) SharePoint Server
16 4 (0.50%) Elasticsearch
16 4 (0.50%) Oracle SOA Suite
16 4 (0.50%) WebSphere Application Server
Applications
1 112 (14.00%) Microsoft Office
2 31 (3.88%) Microsoft Excel
3 19 (2.38%) Microsoft PowerPoint
4 18 (2.25%) Microsoft Project
5 7 (0.88%) MS Visio
Business Applications
1 7 (0.88%) Oracle EBS
1 7 (0.88%) RMDS
2 6 (0.75%) Dynamics CRM
2 6 (0.75%) Oracle Applications
2 6 (0.75%) Remedy ITSM
3 5 (0.63%) ION MarketView
3 5 (0.63%) Oracle EBS R12
4 4 (0.50%) Eloqua
5 3 (0.38%) ENOVIA
5 3 (0.38%) SAP PSCD
6 2 (0.25%) BusinessWorks
7 1 (0.13%) Dynamics AX
7 1 (0.13%) NetSuite
7 1 (0.13%) SAP CO
7 1 (0.13%) SAP FI
7 1 (0.13%) SAP FI/CO
7 1 (0.13%) SAP HCM
7 1 (0.13%) SAP HR
7 1 (0.13%) SAP MM
7 1 (0.13%) SAP SRM
Cloud Services
1 72 (9.00%) Office 365
2 46 (5.75%) Microsoft Azure
3 44 (5.50%) Amazon AWS
4 38 (4.75%) SaaS
5 34 (4.25%) PaaS
6 31 (3.88%) IaaS
7 5 (0.63%) Azure Active Directory
8 4 (0.50%) Cloud Computing
8 4 (0.50%) Salesforce Sales Cloud
9 3 (0.38%) Akamai
9 3 (0.38%) Dynamics 365
9 3 (0.38%) G Suite
10 2 (0.25%) Amazon CloudWatch
10 2 (0.25%) AWS CloudFormation
10 2 (0.25%) OneDrive
11 1 (0.13%) Amazon SQS
11 1 (0.13%) GitHub
11 1 (0.13%) Mimecast
11 1 (0.13%) SuccessFactors
11 1 (0.13%) Virtual Private Cloud
Communications & Networking
1 79 (9.88%) DNS
2 72 (9.00%) Firewall
3 59 (7.38%) TCP/IP
3 59 (7.38%) VPN
4 57 (7.13%) DHCP
5 54 (6.75%) WAN
6 51 (6.38%) LAN
7 49 (6.13%) SAN
8 24 (3.00%) Network Security
9 21 (2.63%) SSL
10 18 (2.25%) BGP
11 16 (2.00%) VLAN
11 16 (2.00%) VoIP
12 15 (1.88%) Internet
13 14 (1.75%) NAS
13 14 (1.75%) SWIFTNet
13 14 (1.75%) Wi-Fi
14 13 (1.63%) Intranet
14 13 (1.63%) IPsec
14 13 (1.63%) MPLS
Database & Business Intelligence
1 54 (6.75%) SQL Server
2 19 (2.38%) Big Data
3 18 (2.25%) Oracle Database
4 17 (2.13%) BusinessObjects
4 17 (2.13%) Data Warehouse
4 17 (2.13%) Hadoop
4 17 (2.13%) MySQL
5 16 (2.00%) Amazon RDS
6 11 (1.38%) Relational Database
7 10 (1.25%) NoSQL
8 9 (1.13%) Apache Hive
8 9 (1.13%) Oracle Database 10g
9 8 (1.00%) Data Lake
9 8 (1.00%) MongoDB
9 8 (1.00%) OLAP
10 7 (0.88%) Oracle Database 11g
11 6 (0.75%) Oracle Database 12c
11 6 (0.75%) Oracle OLAP
11 6 (0.75%) Power BI
11 6 (0.75%) SQL Server Reporting Services
Development Applications
1 24 (3.00%) JIRA
2 13 (1.63%) Bitbucket
3 11 (1.38%) Jenkins
4 9 (1.13%) CA Gen
5 8 (1.00%) MSI
6 7 (0.88%) Git (software)
7 6 (0.75%) InstallShield
8 5 (0.63%) Visual Studio
9 4 (0.50%) Selenium
9 4 (0.50%) Team Foundation Server
9 4 (0.50%) VSS/SourceSafe
10 3 (0.38%) Cucumber
10 3 (0.38%) Visual Studio Team System
11 2 (0.25%) Grunt
11 2 (0.25%) JMeter
11 2 (0.25%) JUnit
11 2 (0.25%) Oracle APEX
11 2 (0.25%) Sonatype Nexus
11 2 (0.25%) TeamCity
11 2 (0.25%) Vagrant
General
1 135 (16.88%) Finance
2 50 (6.25%) Banking
3 37 (4.63%) Retail
3 37 (4.63%) Telecoms
4 22 (2.75%) Legal
5 10 (1.25%) Publishing
6 9 (1.13%) Investment Banking
6 9 (1.13%) Marketing
7 8 (1.00%) Military
8 7 (0.88%) Back Office
8 7 (0.88%) Manufacturing
9 6 (0.75%) Billing
10 5 (0.63%) Front Office
10 5 (0.63%) Law
10 5 (0.63%) Local Government
11 4 (0.50%) Automotive
12 2 (0.25%) Dutch Language
12 2 (0.25%) Financial Institution
12 2 (0.25%) Pharmaceutical
12 2 (0.25%) Retail Banking
Job Titles
1 159 (19.88%) Analyst
2 70 (8.75%) Service Analyst
3 52 (6.50%) Support Analyst
4 51 (6.38%) Service Manager
5 46 (5.75%) Support Engineer
6 45 (5.63%) Infrastructure Engineer
7 42 (5.25%) Developer
7 42 (5.25%) Service Desk Analyst
8 35 (4.38%) Applications Support
9 32 (4.00%) Consultant
9 32 (4.00%) Desktop Support
10 28 (3.50%) Project Manager
11 26 (3.25%) Network Engineer
12 25 (3.13%) Administrator
12 25 (3.13%) Delivery Manager
12 25 (3.13%) Problem Manager
13 24 (3.00%) 3rd Line Support
14 23 (2.88%) Services Delivery Manager
15 22 (2.75%) 2nd Line Support
16 21 (2.63%) IT Support
Libraries, Frameworks & Software Standards
1 37 (4.63%) Web Services
2 23 (2.88%) Middleware
3 19 (2.38%) J2EE
4 16 (2.00%) .NET
5 8 (1.00%) HTML
5 8 (1.00%) LDAP
6 7 (0.88%) JSP
7 6 (0.75%) CSS
7 6 (0.75%) JSON
7 6 (0.75%) SailPoint
7 6 (0.75%) XML
8 5 (0.63%) Oracle Fusion
8 5 (0.63%) REST
9 4 (0.50%) AngularJS
9 4 (0.50%) CSS3
9 4 (0.50%) HTML5
9 4 (0.50%) Node.js
9 4 (0.50%) Rendezvous
9 4 (0.50%) RESTful
9 4 (0.50%) WCF
Miscellaneous
1 143 (17.88%) Analytical Skills
2 90 (11.25%) Management Information System
3 47 (5.88%) Data Centre
4 23 (2.88%) CMDB
5 22 (2.75%) Computer Science
6 18 (2.25%) Clustering
7 16 (2.00%) Self-Motivation
7 16 (2.00%) User Experience
8 15 (1.88%) SWIFT
9 14 (1.75%) NHS
10 13 (1.63%) Replication
11 12 (1.50%) Blackberry
12 9 (1.13%) iPhone
12 9 (1.13%) Video Conferencing
13 8 (1.00%) Fixed Income
14 7 (0.88%) Enterprise Software
14 7 (0.88%) iPad
14 7 (0.88%) Mainframe
14 7 (0.88%) Smartphone
15 6 (0.75%) Thin Client
Operating Systems
1 279 (34.88%) Windows
2 110 (13.75%) Linux
3 103 (12.88%) Unix
4 99 (12.38%) Windows Server
5 62 (7.75%) Windows 10
6 53 (6.63%) Windows 7
7 48 (6.00%) Windows Server 2012
8 43 (5.38%) Windows Server 2008
9 27 (3.38%) Red Hat Enterprise Linux
10 23 (2.88%) Apple iOS
11 19 (2.38%) Mac OS
12 16 (2.00%) Android
13 15 (1.88%) Windows 2000
14 13 (1.63%) AIX
15 12 (1.50%) Solaris
15 12 (1.50%) Windows Server 2003
16 10 (1.25%) Windows Vista
17 9 (1.13%) Windows XP
18 6 (0.75%) Windows 8
18 6 (0.75%) Windows NT
Processes & Methodologies
1 393 (49.13%) ITIL
2 215 (26.88%) Change Management
3 212 (26.50%) Incident Management
4 175 (21.88%) Service Management
5 149 (18.63%) Problem-Solving
6 133 (16.63%) Service Delivery
7 101 (12.63%) Agile Software Development
8 100 (12.50%) Project Management
9 94 (11.75%) Root Cause Analysis
10 92 (11.50%) Configuration Management
11 71 (8.88%) ITSM
12 68 (8.50%) ITIL V3
13 64 (8.00%) Stakeholder Management
14 60 (7.50%) DevOps
14 60 (7.50%) Disaster Recovery
15 57 (7.13%) Migration
16 56 (7.00%) Capacity Management
17 53 (6.63%) PRINCE2
17 53 (6.63%) Release Management
18 48 (6.00%) Data Management
Programming Languages
1 112 (14.00%) SQL
2 64 (8.00%) PowerShell
3 51 (6.38%) Java
4 36 (4.50%) Shell Script
5 33 (4.13%) Perl
6 27 (3.38%) Python
7 24 (3.00%) PL/SQL
8 22 (2.75%) JavaScript
9 11 (1.38%) Ruby
9 11 (1.38%) VB
9 11 (1.38%) VBScript
10 9 (1.13%) Bash Shell
10 9 (1.13%) C
11 7 (0.88%) C#
11 7 (0.88%) PHP
11 7 (0.88%) VB.NET
12 5 (0.63%) ABAP
13 4 (0.50%) T-SQL
14 3 (0.38%) VB6
14 3 (0.38%) VBA
Qualifications
1 120 (15.00%) Security Cleared
2 92 (11.50%) SC Cleared
3 70 (8.75%) Degree
4 41 (5.13%) CISSP
5 40 (5.00%) Cisco Certification
6 30 (3.75%) CISM
7 29 (3.63%) CCNP
7 29 (3.63%) MCP
8 26 (3.25%) PRINCE2 Certification
9 22 (2.75%) CCDP
9 22 (2.75%) Chartered Engineer
10 21 (2.63%) DV Cleared
11 18 (2.25%) ITIL Certification
11 18 (2.25%) Microsoft Certification
12 16 (2.00%) CCIE
13 14 (1.75%) PRINCE2 Practitioner
14 13 (1.63%) MCSE
15 12 (1.50%) MCSA
16 10 (1.25%) CCNA
16 10 (1.25%) PMP
Quality Assurance & Compliance
1 109 (13.63%) SLA
2 14 (1.75%) TARGET2
3 13 (1.63%) GDPR
4 12 (1.50%) Data Quality
5 10 (1.25%) QA
5 10 (1.25%) Sarbanes-Oxley
6 8 (1.00%) PMO
7 7 (0.88%) ISO/IEC 27001
7 7 (0.88%) PCI DSS
8 6 (0.75%) ISO/IEC 20000
9 4 (0.50%) Disclosure Scotland
9 4 (0.50%) HL7
10 3 (0.38%) Dodd-Frank
11 2 (0.25%) ISO 9001
11 2 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.25%) ISO/IEC 27005
12 1 (0.13%) BS25999
12 1 (0.13%) EMIR
12 1 (0.13%) HIPAA
12 1 (0.13%) IASME
System Software
1 162 (20.25%) Active Directory
2 68 (8.50%) VMware Infrastructure
3 41 (5.13%) Hyper-V
4 34 (4.25%) XenApp
5 31 (3.88%) Microsoft App-V
6 18 (2.25%) VMware ESXi
7 17 (2.13%) Virtual Machines
8 14 (1.75%) Docker
8 14 (1.75%) XenDesktop
9 9 (1.13%) BitLocker
9 9 (1.13%) Firmware
9 9 (1.13%) Virtual Servers
10 8 (1.00%) Terminal Services
11 7 (0.88%) NFS
11 7 (0.88%) XenServer
12 6 (0.75%) Citrix Presentation Server
12 6 (0.75%) Oracle RAC
12 6 (0.75%) Virtual Desktop
12 6 (0.75%) VirtualBox
13 4 (0.50%) Apache Flume
Systems Management
1 81 (10.13%) SCCM
2 25 (3.13%) SCOM
3 20 (2.50%) Backup Exec
4 16 (2.00%) Ansible
4 16 (2.00%) Microsoft Intune
4 16 (2.00%) Norton AntiVirus
5 15 (1.88%) Single Sign-On
6 11 (1.38%) Microsoft Clustering
7 10 (1.25%) McAfee ePO
7 10 (1.25%) NetBackup
8 9 (1.13%) Data Guard
8 9 (1.13%) WSUS
9 8 (1.00%) OpenView Configuration Management
10 7 (0.88%) Kibana
10 7 (0.88%) PowerBroker
10 7 (0.88%) Terraform
10 7 (0.88%) Tivoli Storage Manager
11 6 (0.75%) Enterprise Manager Cloud Control
11 6 (0.75%) Failover Clustering
11 6 (0.75%) Opscode Chef
Vendors
1 216 (27.00%) Microsoft
2 114 (14.25%) Cisco
3 96 (12.00%) VMware
4 90 (11.25%) Oracle
5 71 (8.88%) Citrix
6 67 (8.38%) ServiceNow
7 45 (5.63%) HP
8 41 (5.13%) NetApp
9 27 (3.38%) IBM
9 27 (3.38%) Red Hat
10 26 (3.25%) McAfee
10 26 (3.25%) Symantec
11 23 (2.88%) SAP
11 23 (2.88%) SolarWinds
12 20 (2.50%) Informatica
12 20 (2.50%) Juniper
13 19 (2.38%) BMC
13 19 (2.38%) Dell
14 18 (2.25%) Apple
14 18 (2.25%) BEA