Period
to 16 September 2019

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 16 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Problem Management
UK
6 months to
16 Sep 2019
Same period 2018 Same period 2017
Rank 288 310 330
Rank change year-on-year +22 +20 -71
Contract jobs citing Problem Management 801 854 742
As % of all contract IT jobs advertised in the UK 0.90% 0.84% 0.76%
As % of the Processes & Methodologies category 1.04% 0.97% 0.88%
Number of daily rates quoted 414 483 463
UK median daily rate £423 £400 £375
Median daily rate % change year-on-year +5.63% +6.67% +2.74%
10th Percentile £200 £198 £200
90th Percentile £600 £588 £563
UK excluding London median daily rate £400 £350 £350
% change year-on-year +14.29% - +3.70%
Number of hourly rates quoted 32 49 34
UK median hourly rate £16.00 £17.50 £17.44
Median hourly rate % change year-on-year -8.57% +0.36% -30.25%
10th Percentile £12.92 £12.63 £9.48
90th Percentile £31.25 £29.65 £52.25
UK excluding London median hourly rate £16.00 £16.00 £17.50
% change year-on-year - -8.57% -33.96%

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 76,854 88,035 84,175
As % of all contract IT jobs advertised in the UK 86.56% 86.83% 86.08%
Number of daily rates quoted 50,419 58,030 55,331
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £300 £300 £278
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,288 2,415 2,093
UK median hourly rate £24.00 £20.50 £24.00
Median hourly rate % change year-on-year +17.07% -14.58% +4.35%
10th Percentile £11.80 £11.17 £11.25
90th Percentile £53.75 £50.00 £50.12
UK excluding London median hourly rate £23.75 £20.00 £24.00
% change year-on-year +18.75% -16.67% +2.13%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a percentage of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Problem Management.

Contractor daily rate trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Problem Management over the 6 months to 16 September 2019.

Contractor daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Problem Management.

Contractor hourly rate trend for Problem Management in the UK

Problem Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Problem Management over the 6 months to 16 September 2019.

Contractor hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 16 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 759 £425 +3.34% 145
UK excluding London +20 529 £400 +14.29% 116
London +37 262 £465 -2.11% 46
South East +38 224 £435 +33.85% 32
North of England +27 112 £400 +6.67% 27
North West +12 72 £450 +20.00% 20
Midlands +10 66 £379 +8.21% 24
West Midlands +21 57 £368 +2.08% 15
South West +15 53 £300 -14.29% 8
East of England -41 44 £323 -14.00% 8
Yorkshire +19 30 £350 -8.20% 4
Scotland +29 21 £375 +17.19% 8
North East +19 10 £300 -46.67% 3
East Midlands +9 9 £384 +13.70% 9
Wales +23 7 £375 +25.00% 7
Northern Ireland -2 4 £170 -27.81% 2

For the 6 months to 16 September 2019, IT contractor jobs citing Problem Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Problem Management.

1 378 (47.19%) ITIL
2 220 (27.47%) Windows
3 209 (26.09%) Microsoft
4 204 (25.47%) Incident Management
5 193 (24.09%) Change Management
6 187 (23.35%) Service Management
7 162 (20.22%) Agile Software Development
8 152 (18.98%) Finance
9 136 (16.98%) Active Directory
10 131 (16.35%) Office 365
11 128 (15.98%) Problem-Solving
12 124 (15.48%) Service Delivery
13 117 (14.61%) SLA
14 115 (14.36%) Azure
15 109 (13.61%) Analytical Skills
16 106 (13.23%) Security Cleared
17 102 (12.73%) Cisco
17 102 (12.73%) Configuration Management
18 101 (12.61%) SQL
18 101 (12.61%) Windows Server
19 99 (12.36%) Microsoft Office
20 87 (10.86%) ITSM
21 86 (10.74%) Firewall
22 85 (10.61%) Linux
23 84 (10.49%) DevOps
24 83 (10.36%) JIRA
25 77 (9.61%) Telecoms
26 75 (9.36%) SCCM
27 73 (9.11%) Process Improvement
27 73 (9.11%) VMware

Problem Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (6.87%) Confluence
1 55 (6.87%) SharePoint
2 53 (6.62%) MS Exchange
3 28 (3.50%) Exchange Server 2010
4 24 (3.00%) Skype for Business
5 20 (2.50%) Exchange Server 2013
6 18 (2.25%) IBM Notes
7 17 (2.12%) IIS
8 14 (1.75%) WebLogic
9 13 (1.62%) Apache
10 11 (1.37%) SAP Portal
11 9 (1.12%) Adobe Experience Manager
11 9 (1.12%) IBM Domino
12 8 (1.00%) Blackberry Enterprise Server
13 7 (0.87%) SAS
13 7 (0.87%) SharePoint 2010
14 6 (0.75%) BizTalk Server
14 6 (0.75%) SharePoint 2013
15 5 (0.62%) SharePoint Server
16 4 (0.50%) CMS
Applications
1 99 (12.36%) Microsoft Office
2 32 (4.00%) Microsoft Excel
3 22 (2.75%) Microsoft PowerPoint
4 11 (1.37%) MS Visio
5 3 (0.37%) Microsoft Project
6 2 (0.25%) Spreadsheet
7 1 (0.12%) Acrobat
Business Applications
1 19 (2.37%) Dynamics CRM
2 17 (2.12%) Remedy ITSM
3 8 (1.00%) assyst
4 6 (0.75%) SAP PSCD
5 5 (0.62%) SAP CRM
6 4 (0.50%) Salesforce.com CRM
7 2 (0.25%) Dynamics AX
7 2 (0.25%) Eloqua
7 2 (0.25%) ION MarketView
7 2 (0.25%) Oracle EBS
7 2 (0.25%) Oracle EBS R12
8 1 (0.12%) Magento
8 1 (0.12%) Maximo
8 1 (0.12%) SAP MDG
8 1 (0.12%) SAP MDM
8 1 (0.12%) SAP Oil and Gas
8 1 (0.12%) SAP S/4HANA
Cloud Services
1 131 (16.35%) Office 365
2 115 (14.36%) Azure
3 66 (8.24%) AWS
4 27 (3.37%) Azure Active Directory
5 26 (3.25%) SaaS
6 21 (2.62%) OneDrive
6 21 (2.62%) Power Platform
7 20 (2.50%) PaaS
8 19 (2.37%) G Suite
9 15 (1.87%) AWS CloudFormation
10 14 (1.75%) Amazon CloudWatch
11 13 (1.62%) Datadog
11 13 (1.62%) IaaS
12 10 (1.25%) Dynamics 365
13 9 (1.12%) GCP
14 7 (0.87%) Azure Functions
14 7 (0.87%) Google Analytics
14 7 (0.87%) Serverless
15 5 (0.62%) Force.com
16 4 (0.50%) GitHub
Communications & Networking
1 86 (10.74%) Firewall
2 59 (7.37%) WAN
3 45 (5.62%) LAN
4 39 (4.87%) DNS
5 37 (4.62%) TCP/IP
6 36 (4.49%) Skype
6 36 (4.49%) Wireless
7 30 (3.75%) DHCP
8 28 (3.50%) BGP
9 27 (3.37%) VPN
10 25 (3.12%) Internet
11 24 (3.00%) VoIP
12 23 (2.87%) SAN
13 22 (2.75%) MPLS
13 22 (2.75%) Network Security
14 20 (2.50%) 4G
15 18 (2.25%) Cisco ASA
16 17 (2.12%) Radio Access Network
17 16 (2.00%) OSPF
18 13 (1.62%) Wi-Fi
Database & Business Intelligence
1 52 (6.49%) SQL Server
2 24 (3.00%) Big Data
3 21 (2.62%) Power BI
4 18 (2.25%) SQL Server Integration Services
5 17 (2.12%) BusinessObjects
6 15 (1.87%) DB2
7 14 (1.75%) Relational Database
8 11 (1.37%) MySQL
8 11 (1.37%) Oracle Reports
8 11 (1.37%) SQL Server Reporting Services
9 10 (1.25%) MongoDB
10 8 (1.00%) Oracle Database
11 7 (0.87%) BigQuery
11 7 (0.87%) SAP BW
12 6 (0.75%) Hadoop
12 6 (0.75%) SQL Server 2012
13 5 (0.62%) MariaDB
14 4 (0.50%) Base SAS
14 4 (0.50%) SAS Data Integration Studio
14 4 (0.50%) SAS Enterprise Guide
Development Applications
1 83 (10.36%) JIRA
2 37 (4.62%) Git (software)
3 33 (4.12%) Jenkins
4 23 (2.87%) Sonatype Nexus
5 15 (1.87%) Team Foundation Server
6 9 (1.12%) Visual Studio
7 8 (1.00%) Ant
7 8 (1.00%) Selenium
8 6 (0.75%) Bitbucket
9 5 (0.62%) Visual Studio Team System
10 4 (0.50%) Hudson
10 4 (0.50%) TeamCity
11 3 (0.37%) JMeter
11 3 (0.37%) Maven
12 2 (0.25%) Atlassian Bamboo
12 2 (0.25%) Cucumber
12 2 (0.25%) GitLab
12 2 (0.25%) JUnit
13 1 (0.12%) Oracle Forms
13 1 (0.12%) PVCS
General
1 152 (18.98%) Finance
2 77 (9.61%) Telecoms
3 52 (6.49%) Public Sector
4 43 (5.37%) Banking
5 26 (3.25%) Retail
6 25 (3.12%) Legal
7 20 (2.50%) Law
8 14 (1.75%) Investment Banking
9 10 (1.25%) Front Office
10 9 (1.12%) Financial Institution
11 8 (1.00%) Back Office
11 8 (1.00%) Local Government
11 8 (1.00%) Publishing
12 7 (0.87%) Billing
13 6 (0.75%) Manufacturing
14 3 (0.37%) Advertising
14 3 (0.37%) Retail Banking
15 2 (0.25%) Pharmaceutical
16 1 (0.12%) German Language
16 1 (0.12%) Police
Job Titles
1 141 (17.60%) Analyst
2 59 (7.37%) Service Manager
3 54 (6.74%) Developer
4 52 (6.49%) Support Analyst
5 50 (6.24%) Infrastructure Engineer
5 50 (6.24%) Network Engineer
6 46 (5.74%) Service Analyst
7 42 (5.24%) Support Engineer
8 35 (4.37%) Cloud Engineer
9 33 (4.12%) Desktop Support
10 32 (4.00%) Consultant
10 32 (4.00%) Service Desk Analyst
11 31 (3.87%) Administrator
12 26 (3.25%) Delivery Manager
13 24 (3.00%) Problem Manager
14 23 (2.87%) Infrastructure Support
14 23 (2.87%) Service Delivery Manager
15 22 (2.75%) DevOps Engineer
16 21 (2.62%) 2nd Line Support
16 21 (2.62%) Infrastructure Analyst
Libraries, Frameworks & Software Standards
1 34 (4.24%) Web Services
2 31 (3.87%) .NET
3 30 (3.75%) HTML
4 25 (3.12%) ASP.NET
5 24 (3.00%) CSS
6 23 (2.87%) LDAP
7 18 (2.25%) ASP.NET MVC
8 16 (2.00%) XML
9 12 (1.50%) SAML
10 11 (1.37%) FIX Protocol
10 11 (1.37%) Web Dynpro
11 10 (1.25%) J2EE
11 10 (1.25%) jQuery
11 10 (1.25%) REST
12 9 (1.12%) Apache Sling
13 8 (1.00%) Elastic Stack
13 8 (1.00%) Middleware
14 7 (0.87%) RabbitMQ
15 6 (0.75%) ASP.NET MVC 4
15 6 (0.75%) SAPUI5
Miscellaneous
1 109 (13.61%) Analytical Skills
2 53 (6.62%) Management Information System
3 42 (5.24%) Data Centre
4 24 (3.00%) Blackberry
5 15 (1.87%) NHS
6 14 (1.75%) Clustering
6 14 (1.75%) Self-Motivation
7 12 (1.50%) Equities
8 11 (1.37%) CMDB
8 11 (1.37%) Hybrid Cloud
9 10 (1.25%) Smartphone
10 8 (1.00%) PKI
10 8 (1.00%) Video Conferencing
11 6 (0.75%) Driving Licence
11 6 (0.75%) Enterprise Software
12 5 (0.62%) Data Structures
12 5 (0.62%) Linux Command Line
12 5 (0.62%) Public Cloud
12 5 (0.62%) User Experience
12 5 (0.62%) Virtual Team
Operating Systems
1 220 (27.47%) Windows
2 101 (12.61%) Windows Server
3 85 (10.61%) Linux
4 72 (8.99%) Unix
5 58 (7.24%) Windows 10
6 57 (7.12%) Windows Server 2012
7 51 (6.37%) Windows Server 2008
8 36 (4.49%) Windows 7
9 31 (3.87%) Windows Server 2003
10 27 (3.37%) Windows XP
11 26 (3.25%) Red Hat Enterprise Linux
11 26 (3.25%) Solaris
12 18 (2.25%) Android
13 16 (2.00%) Windows 8
14 13 (1.62%) Apple iOS
15 11 (1.37%) AIX
16 5 (0.62%) CentOS
16 5 (0.62%) Mac OS
16 5 (0.62%) Ubuntu
16 5 (0.62%) Windows 2000
Processes & Methodologies
1 378 (47.19%) ITIL
2 204 (25.47%) Incident Management
3 193 (24.09%) Change Management
4 187 (23.35%) Service Management
5 162 (20.22%) Agile Software Development
6 128 (15.98%) Problem-Solving
7 124 (15.48%) Service Delivery
8 102 (12.73%) Configuration Management
9 87 (10.86%) ITSM
10 84 (10.49%) DevOps
11 73 (9.11%) Process Improvement
12 67 (8.36%) Migration
12 67 (8.36%) Root Cause Analysis
13 63 (7.87%) Release Management
14 61 (7.62%) Infrastructure Engineering
15 51 (6.37%) Continuous Improvement
16 50 (6.24%) Project Management
17 48 (5.99%) Business Intelligence
18 46 (5.74%) CRM
19 44 (5.49%) Data Modelling
Programming Languages
1 101 (12.61%) SQL
2 71 (8.86%) PowerShell
3 45 (5.62%) Java
4 38 (4.74%) JavaScript
5 33 (4.12%) C#
6 31 (3.87%) Shell Script
7 30 (3.75%) Perl
7 30 (3.75%) Python
8 23 (2.87%) Bash Shell
9 19 (2.37%) VB
10 17 (2.12%) ABAP
10 17 (2.12%) Ruby
10 17 (2.12%) VB6
11 14 (1.75%) PL/SQL
12 11 (1.37%) C
13 9 (1.12%) T-SQL
14 7 (0.87%) VBA
15 5 (0.62%) Korn
16 4 (0.50%) C++
16 4 (0.50%) COBOL
Qualifications
1 106 (13.23%) Security Cleared
2 67 (8.36%) SC Cleared
3 56 (6.99%) Cisco Certification
4 49 (6.12%) Degree
5 47 (5.87%) ITIL Certification
6 33 (4.12%) CCNA
7 32 (4.00%) CCNP
8 27 (3.37%) Microsoft Certification
9 18 (2.25%) MCSA
10 17 (2.12%) DV Cleared
11 16 (2.00%) MCITP
12 11 (1.37%) MCP
13 9 (1.12%) CISM
13 9 (1.12%) CISSP
14 7 (0.87%) CCIE
15 5 (0.62%) CCSA
15 5 (0.62%) CCSE
15 5 (0.62%) Computer Science Degree
15 5 (0.62%) ITIL Foundation Certificate
15 5 (0.62%) TOGAF Certification
Quality Assurance & Compliance
1 117 (14.61%) SLA
2 20 (2.50%) QA
3 16 (2.00%) Sarbanes-Oxley
4 8 (1.00%) COBIT
4 8 (1.00%) GDPR
5 7 (0.87%) ISO/IEC 20000
5 7 (0.87%) ISO/IEC 27001
6 5 (0.62%) PCI DSS
7 4 (0.50%) PMO
8 3 (0.37%) MiFID
8 3 (0.37%) SSAE 16
9 2 (0.25%) Data Quality
9 2 (0.25%) ISAE 3402
9 2 (0.25%) NIST
10 1 (0.12%) GAMP
10 1 (0.12%) Government Security Classifications
10 1 (0.12%) HIPAA
10 1 (0.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.12%) NCSC
System Software
1 136 (16.98%) Active Directory
2 39 (4.87%) Hyper-V
3 25 (3.12%) VMware Infrastructure
4 15 (1.87%) Virtual Machines
5 11 (1.37%) vSphere
6 10 (1.25%) Docker
6 10 (1.25%) VMware ESXi
7 9 (1.12%) Virtual Desktop
8 6 (0.75%) BitLocker
8 6 (0.75%) Microsoft App-V
9 5 (0.62%) Firmware
10 4 (0.50%) Citrix Hypervisor
10 4 (0.50%) ISA Server
10 4 (0.50%) XenApp
11 2 (0.25%) Active Directory Lightweight Directory Services
11 2 (0.25%) KVM
11 2 (0.25%) PowerHA
11 2 (0.25%) vCloud
11 2 (0.25%) VMware NSX
11 2 (0.25%) XenDesktop
Systems Management
1 75 (9.36%) SCCM
2 33 (4.12%) SCOM
3 20 (2.50%) Opscode Chef
4 19 (2.37%) Ansible
4 19 (2.37%) Terraform
5 18 (2.25%) WSUS
6 15 (1.87%) Microsoft Intune
7 10 (1.25%) Puppet
7 10 (1.25%) Single Sign-On
7 10 (1.25%) Systems Management Server (SMS)
8 9 (1.12%) Cisco UCCX
9 7 (0.87%) Cisco CUCM
9 7 (0.87%) Norton AntiVirus
10 6 (0.75%) AirWatch
10 6 (0.75%) SCVMM
10 6 (0.75%) vCenter Server
11 5 (0.62%) Cisco Prime
11 5 (0.62%) Nagios
11 5 (0.62%) Opsview
12 4 (0.50%) NetBackup
Vendors
1 209 (26.09%) Microsoft
2 102 (12.73%) Cisco
3 73 (9.11%) VMware
4 67 (8.36%) Oracle
5 43 (5.37%) HP
6 35 (4.37%) Adobe
6 35 (4.37%) ServiceNow
7 32 (4.00%) Remedy
8 31 (3.87%) CheckPoint
9 30 (3.75%) Citrix
10 28 (3.50%) NetApp
11 26 (3.25%) Huawei
12 25 (3.12%) Meraki
13 24 (3.00%) webMethods
14 23 (2.87%) Juniper
14 23 (2.87%) Splunk
15 22 (2.75%) F5
16 20 (2.50%) Red Hat
16 20 (2.50%) SAP
17 19 (2.37%) IBM