Problem Management Contract Job Trends

Problem Management
UK

The table below provides summary statistics and contractor rates for jobs requiring Problem Management skills. It covers vacancies from the 6 months leading up to 17 September 2025, with comparisons to the same periods in the previous two years.

6 months to
17 Sep 2025
Same period 2024 Same period 2023
Rank 273 327 255
Rank change year-on-year +54 -72 +19
Contract jobs citing Problem Management 323 256 484
As % of all contract jobs advertised in the UK 0.98% 0.67% 0.98%
As % of the Processes & Methodologies category 1.08% 0.78% 1.10%
Number of daily rates quoted 176 163 302
10th Percentile £305 £326 £250
25th Percentile £365 £424 £369
Median daily rate (50th Percentile) £450 £484 £500
Median % change year-on-year -7.02% -3.20% -
75th Percentile £538 £552 £587
90th Percentile £594 £635 £650
UK excluding London median daily rate £450 £490 £500
% change year-on-year -8.16% -2.00% +9.89%
Number of hourly rates quoted 20 5 32
10th Percentile £15.50 £30.45 -
25th Percentile £16.84 £36.75 £13.41
Median hourly rate £18.90 £56.75 £13.66
Median % change year-on-year -66.70% +315.41% -19.65%
75th Percentile £25.02 £58.49 £16.18
90th Percentile £47.12 £83.40 £53.28
UK excluding London median hourly rate £17.79 £47.62 £13.66
% change year-on-year -62.64% +248.63% -19.65%

All Process and Methodology Skills
UK

Problem Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 29,811 32,761 44,191
As % of all contract IT jobs advertised in the UK 90.51% 85.67% 89.10%
Number of daily rates quoted 18,528 20,142 30,042
10th Percentile £300 £309 £313
25th Percentile £404 £413 £425
Median daily rate (50th Percentile) £500 £525 £540
Median % change year-on-year -4.76% -2.78% -1.82%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 1,799 1,460 1,542
10th Percentile £14.25 £14.84 £14.25
25th Percentile £17.30 £20.00 £18.64
Median hourly rate £25.15 £43.00 £42.50
Median % change year-on-year -41.51% +1.18% +47.01%
75th Percentile £44.68 £65.00 £65.00
90th Percentile £67.00 £75.00 £77.50
UK excluding London median hourly rate £22.63 £43.00 £40.64
% change year-on-year -47.37% +5.81% +76.70%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing Problem Management.

Contractor daily rate distribution trend for jobs in the UK citing Problem Management

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 17 September 2025.

Daily rate histogram for Problem Management in the UK

Problem Management
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing Problem Management.

Contractor hourly rate distribution trend for jobs in the UK citing Problem Management

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 17 September 2025.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 17 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +57 266 £464 -4.08% 131
UK excluding London +43 199 £450 -8.16% 122
London +36 97 £488 +2.63% 36
Work from Home +18 96 £450 -7.69% 79
North of England +4 83 £420 -16.00% 33
North West +10 57 £350 -29.01% 13
Midlands +10 32 £402 +43.02% 16
Scotland +10 26 £441 -8.03% 15
Yorkshire -17 25 £450 -18.77% 12
West Midlands +3 24 £402 +42.93% 7
South East +17 22 £513 +13.89% 38
South West +23 15 £525 -16.00% 4
East of England +4 10 £500 +42.86% 17
Northern Ireland - 9 £350 - 1
East Midlands - 8 £650 - 9
Wales +4 2 £375 +15.38% 2
North East -4 1 £650 +33.33% 8

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (8.67%) Skype for Business
2 24 (7.43%) SharePoint
3 23 (7.12%) Microsoft Exchange
4 19 (5.88%) Confluence
5 16 (4.95%) Mattermost
6 8 (2.48%) IIS
6 8 (2.48%) NetWeaver
7 7 (2.17%) CICS
7 7 (2.17%) Exchange Server 2013
7 7 (2.17%) WebSphere
8 5 (1.55%) JBoss
8 5 (1.55%) WebSphere Application Server
9 4 (1.24%) Exchange Server 2010
10 3 (0.93%) Apache
10 3 (0.93%) iPlanet
10 3 (0.93%) SharePoint 2010
10 3 (0.93%) WebLogic
11 1 (0.31%) MQSeries
11 1 (0.31%) SAS
11 1 (0.31%) Tomcat
Applications
1 26 (8.05%) Microsoft Office
2 9 (2.79%) Microsoft Excel
3 8 (2.48%) Microsoft PowerPoint
3 8 (2.48%) MS Visio
4 3 (0.93%) InfoPath
Business Applications
1 20 (6.19%) Remedy ITSM
2 9 (2.79%) SAP IBP
3 3 (0.93%) SAP S/4HANA
4 2 (0.62%) Aladdin
4 2 (0.62%) assyst
5 1 (0.31%) Dynamics CRM
5 1 (0.31%) Endur
5 1 (0.31%) Oracle EBS
5 1 (0.31%) Oracle EBS R12
5 1 (0.31%) Oracle ERP
5 1 (0.31%) SAP BPC
5 1 (0.31%) SAP Oil and Gas
5 1 (0.31%) SAP SD
Cloud Services
1 41 (12.69%) Azure
2 31 (9.60%) Microsoft 365
3 24 (7.43%) AWS
4 22 (6.81%) OneDrive
5 18 (5.57%) Power Platform
6 14 (4.33%) GitHub
7 13 (4.02%) PowerApps
8 12 (3.72%) Entra ID
9 11 (3.41%) SaaS
10 7 (2.17%) GitHub Actions
11 6 (1.86%) Azure DevOps
11 6 (1.86%) OCI
11 6 (1.86%) Power Automate
12 5 (1.55%) Amazon EKS
12 5 (1.55%) OpenShift
12 5 (1.55%) PaaS
12 5 (1.55%) ShareGate
13 4 (1.24%) Datadog
13 4 (1.24%) IaaS
14 3 (0.93%) AWS CloudFormation
Communications & Networking
1 28 (8.67%) Skype
2 19 (5.88%) Firewall
3 17 (5.26%) DNS
4 14 (4.33%) Unified Communications
4 14 (4.33%) VPN
4 14 (4.33%) WAN
5 13 (4.02%) WebEx
6 12 (3.72%) TCP/IP
7 11 (3.41%) LAN
7 11 (3.41%) SAN
8 10 (3.10%) DHCP
8 10 (3.10%) SD-WAN
8 10 (3.10%) Wireless
9 9 (2.79%) Softphone
9 9 (2.79%) Wi-Fi
10 7 (2.17%) VoIP
11 6 (1.86%) Cisco Nexus
11 6 (1.86%) Network Security
12 5 (1.55%) MPLS
13 4 (1.24%) Internet
Database & Business Intelligence
1 14 (4.33%) Oracle Database
2 11 (3.41%) Oracle Reports
3 9 (2.79%) SAP HANA
4 8 (2.48%) SAP BW
5 7 (2.17%) SQL Server
6 6 (1.86%) DB2
7 4 (1.24%) Power BI
8 3 (0.93%) Relational Database
9 2 (0.62%) BigQuery
9 2 (0.62%) Elasticsearch
9 2 (0.62%) NoSQL
9 2 (0.62%) RDBMS
9 2 (0.62%) Tableau
10 1 (0.31%) Amazon RDS
10 1 (0.31%) BusinessObjects
10 1 (0.31%) DTS
10 1 (0.31%) MySQL
10 1 (0.31%) Oracle BI EE
10 1 (0.31%) Oracle Discoverer
10 1 (0.31%) SQLite
Development Applications
1 29 (8.98%) JIRA
2 16 (4.95%) Git
3 14 (4.33%) Jenkins
4 7 (2.17%) Postman
5 3 (0.93%) Bitbucket Server
5 3 (0.93%) CA Release Automation
5 3 (0.93%) Sonatype Nexus
6 2 (0.62%) GitLab
6 2 (0.62%) MSI
7 1 (0.31%) Bitbucket
7 1 (0.31%) Fiddler
7 1 (0.31%) SonarQube
7 1 (0.31%) Subversion
7 1 (0.31%) Team Foundation Server
General
1 131 (40.56%) Social Skills
2 96 (29.72%) Finance
3 68 (21.05%) Analytical Skills
4 32 (9.91%) Banking
5 30 (9.29%) Public Sector
6 12 (3.72%) Manufacturing
7 10 (3.10%) Organisational Skills
7 10 (3.10%) Telecoms
8 9 (2.79%) Inclusion and Diversity
8 9 (2.79%) Law
9 8 (2.48%) Legal
10 6 (1.86%) Documentation Skills
10 6 (1.86%) Investment Banking
10 6 (1.86%) Marketing
11 5 (1.55%) Electronics
11 5 (1.55%) Financial Institution
11 5 (1.55%) Presentation Skills
12 4 (1.24%) Military
13 3 (0.93%) Retail
14 2 (0.62%) French Language
Job Titles
1 61 (18.89%) Analyst
2 45 (13.93%) Support Analyst
3 24 (7.43%) Operations Analyst
4 23 (7.12%) Operational Support Analyst
4 23 (7.12%) Operations Support Analyst
4 23 (7.12%) Support Engineer
5 21 (6.50%) Service Manager
6 20 (6.19%) Lead
7 19 (5.88%) Senior
8 18 (5.57%) Consultant
9 17 (5.26%) Incident Manager
9 17 (5.26%) IT Support
10 16 (4.95%) Messaging Support
11 15 (4.64%) Delivery Manager
12 14 (4.33%) Messaging Analyst
12 14 (4.33%) Messaging Support Analyst
12 14 (4.33%) Network Engineer
13 13 (4.02%) Applications Support
14 12 (3.72%) 2nd Line Support
15 11 (3.41%) Administrator
Libraries, Frameworks & Software Standards
1 13 (4.02%) XMPP
2 9 (2.79%) SAP Fiori
3 8 (2.48%) SAP Basis
4 6 (1.86%) .NET
4 6 (1.86%) Oracle Fusion
5 5 (1.55%) ISPF
5 5 (1.55%) Middleware
5 5 (1.55%) SAML
5 5 (1.55%) Web Services
6 4 (1.24%) HTML
6 4 (1.24%) REST
6 4 (1.24%) XML
7 3 (0.93%) LDAP
7 3 (0.93%) OAuth
7 3 (0.93%) OpenID
8 2 (0.62%) .NET Framework
8 2 (0.62%) CSS
8 2 (0.62%) J2EE
8 2 (0.62%) SOAP
8 2 (0.62%) WebSphere MQ
Miscellaneous
1 34 (10.53%) Management Information System
2 19 (5.88%) CMDB
2 19 (5.88%) Data Centre
3 13 (4.02%) Video Conferencing
4 10 (3.10%) Enterprise Software
5 9 (2.79%) Mainframe
6 8 (2.48%) Onboarding
6 8 (2.48%) Security Posture
7 7 (2.17%) Product Ownership
8 6 (1.86%) Blackberry
8 6 (1.86%) Driving Licence
8 6 (1.86%) Self-Motivation
9 5 (1.55%) Virtual Team
9 5 (1.55%) VSAM
10 4 (1.24%) Handset
10 4 (1.24%) IBM Mainframe
11 3 (0.93%) Data Protection Act
11 3 (0.93%) Low-Code
11 3 (0.93%) Team-Oriented Environment
12 2 (0.62%) Distributed Systems
Operating Systems
1 54 (16.72%) Linux
2 49 (15.17%) Windows
3 21 (6.50%) Unix
4 12 (3.72%) Red Hat Enterprise Linux
4 12 (3.72%) Windows Server
5 8 (2.48%) Android
6 6 (1.86%) zOS
7 5 (1.55%) Apple iOS
7 5 (1.55%) Windows 10
8 4 (1.24%) Mac OS
8 4 (1.24%) Windows Server 2019
9 3 (0.93%) Amazon Linux
10 2 (0.62%) AIX
10 2 (0.62%) Solaris
10 2 (0.62%) SUSE Linux Enterprise Server
11 1 (0.31%) CentOS
11 1 (0.31%) Data ONTAP
11 1 (0.31%) VMS
Processes & Methodologies
1 165 (51.08%) ITIL
2 90 (27.86%) Problem-Solving
3 89 (27.55%) Change Management
4 70 (21.67%) Service Management
5 64 (19.81%) Agile
6 61 (18.89%) ITSM
7 56 (17.34%) Incident Management
8 53 (16.41%) DevOps
9 48 (14.86%) Continuous Improvement
10 46 (14.24%) Service Delivery
11 43 (13.31%) Root Cause Analysis
12 38 (11.76%) Stakeholder Management
13 37 (11.46%) Migration
14 31 (9.60%) Configuration Management
14 31 (9.60%) Disaster Recovery
15 28 (8.67%) Project Management
16 27 (8.36%) Performance Tuning
17 26 (8.05%) Information Security
17 26 (8.05%) Process Improvement
18 23 (7.12%) Mentoring
Programming Languages
1 56 (17.34%) SQL
2 39 (12.07%) PowerShell
3 29 (8.98%) Python
4 9 (2.79%) Go
5 8 (2.48%) Bash
5 8 (2.48%) JavaScript
5 8 (2.48%) Shell Script
6 7 (2.17%) PromQL
7 6 (1.86%) CLIST
7 6 (1.86%) REXX
8 5 (1.55%) C#
8 5 (1.55%) JCL
9 4 (1.24%) Groovy
9 4 (1.24%) Java
10 2 (0.62%) ActionScript
10 2 (0.62%) ActionScript 2.0
10 2 (0.62%) C
10 2 (0.62%) C++
10 2 (0.62%) Kotlin
10 2 (0.62%) Perl
Qualifications
1 59 (18.27%) Security Cleared
2 41 (12.69%) ITIL Certification
3 40 (12.38%) Degree
4 39 (12.07%) SC Cleared
5 12 (3.72%) BPSS Clearance
6 10 (3.10%) ITIL Foundation Certificate
7 9 (2.79%) Cisco Certification
8 7 (2.17%) Computer Science Degree
9 6 (1.86%) Microsoft Certification
10 5 (1.55%) A+ Certification
10 5 (1.55%) AWS Certification
10 5 (1.55%) CCNA
11 4 (1.24%) CCIE
11 4 (1.24%) MCP
11 4 (1.24%) PMP
12 3 (0.93%) CCNP
12 3 (0.93%) MCDST
12 3 (0.93%) PMI Certification
13 2 (0.62%) DV Cleared
13 2 (0.62%) Oracle Certification
Quality Assurance & Compliance
1 22 (6.81%) SLA
2 10 (3.10%) QA
3 7 (2.17%) ISO/IEC 27001
3 7 (2.17%) NIST
4 6 (1.86%) PCI DSS
5 4 (1.24%) Cyber Essentials
5 4 (1.24%) ISO 22301
5 4 (1.24%) ISO 31000
5 4 (1.24%) PMO
6 3 (0.93%) GDPR
7 1 (0.31%) Accessibility
7 1 (0.31%) Disclosure Scotland
7 1 (0.31%) GxP
7 1 (0.31%) ITGC
7 1 (0.31%) Sarbanes-Oxley
System Software
1 66 (20.43%) Active Directory
2 11 (3.41%) VMware Infrastructure
3 6 (1.86%) Docker
4 5 (1.55%) Time Sharing Option
5 3 (0.93%) Tivoli Directory Server
5 3 (0.93%) VMware ESXi
6 2 (0.62%) GPFS
6 2 (0.62%) Veritas Cluster Server
6 2 (0.62%) vSphere
7 1 (0.31%) Firmware
7 1 (0.31%) NFS
7 1 (0.31%) Oracle RAC
7 1 (0.31%) RACF
7 1 (0.31%) Virtual Desktop
7 1 (0.31%) Virtual Machines
7 1 (0.31%) Xen
Systems Management
1 24 (7.43%) SCOM
2 22 (6.81%) SCCM
3 18 (5.57%) Kubernetes
4 17 (5.26%) Microsoft Intune
5 15 (4.64%) HP SiteScope
6 13 (4.02%) Grafana
7 11 (3.41%) Ansible
8 10 (3.10%) Oracle RMAN
8 10 (3.10%) Prometheus
8 10 (3.10%) Terraform
9 8 (2.48%) Puppet
10 7 (2.17%) EMC NetWorker
10 7 (2.17%) EMC VPLEX
11 6 (1.86%) OMEGAMON
12 5 (1.55%) Cisco Prime
13 4 (1.24%) CA Endevor
13 4 (1.24%) FortiGate
13 4 (1.24%) Microsoft Clustering
14 3 (0.93%) CA Wily
14 3 (0.93%) Progress Chef
Vendors
1 89 (27.55%) Microsoft
2 47 (14.55%) Cisco
3 44 (13.62%) ServiceNow
4 38 (11.76%) Splunk
5 26 (8.05%) Remedy
6 23 (7.12%) Oracle
6 23 (7.12%) VMware
7 22 (6.81%) Red Hat
8 18 (5.57%) SAP
9 17 (5.26%) IBM
10 10 (3.10%) Dell
10 10 (3.10%) SolarWinds
11 9 (2.79%) Brocade
11 9 (2.79%) Commvault
11 9 (2.79%) EMC
11 9 (2.79%) Fortinet
12 8 (2.48%) MuleSoft
12 8 (2.48%) Palo Alto
13 7 (2.17%) Dynatrace
13 7 (2.17%) Isilon