Period
to 22 February 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > West Midlands
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 184 185 178
Rank change year-on-year +1 -7 -8
Contract jobs citing Customer-Centricity 7 7 4
As % of all contract IT jobs advertised in the West Midlands 0.15% 0.13% 0.078%
As % of the Processes & Methodologies category 0.18% 0.16% 0.096%
Number of daily rates quoted 1 2 2
West Midlands median daily rate £663 £544 £221
Median daily rate % change year-on-year +21.84% +145.76% -50.83%
10th Percentile £631 £432 £164
90th Percentile £694 £661 £291
England median daily rate £550 £450 £437
% change year-on-year +22.22% +3.03% +2.76%
Number of hourly rates quoted 1 0 0
West Midlands median hourly rate £77.50 - -
England median hourly rate £61.00 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3,987 4,383 4,174
As % of all contract IT jobs advertised in the West Midlands 83.32% 82.79% 81.68%
Number of daily rates quoted 2,508 2,700 2,336
West Midlands median daily rate £410 £400 £388
Median daily rate % change year-on-year +2.50% +3.23% +6.90%
10th Percentile £250 £255 £250
90th Percentile £550 £541 £550
England median daily rate £451 £438 £425
% change year-on-year +2.97% +2.94% +4.94%
Number of hourly rates quoted 141 142 131
West Midlands median hourly rate £25.00 £22.00 £20.00
Median hourly rate % change year-on-year +13.64% +10.00% -11.11%
10th Percentile £11.25 £11.51 £10.73
90th Percentile £48.75 £42.48 £43.75
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +16.77%

Customer-Centricity
Job Vacancy Trend in the West Midlands

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the West Midlands.

Contractor daily rate trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the West Midlands.

Contractor hourly rate trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the West Midlands region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 4 £663 -1.85% 1
Shropshire - 2 - -
Coventry +7 1 - -
Customer-Centricity
England

For the 6 months to 22 February 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Customer-Centricity.

1 4 (57.14%) Microsoft
1 4 (57.14%) Analytics
2 2 (28.57%) Active Directory
2 2 (28.57%) Windows
2 2 (28.57%) Microsoft Excel
2 2 (28.57%) Cognos
2 2 (28.57%) OLAP
2 2 (28.57%) Business Intelligence
2 2 (28.57%) IBM
2 2 (28.57%) Agile Software Development
2 2 (28.57%) Cognos TM1
2 2 (28.57%) Finance
2 2 (28.57%) SCCM
2 2 (28.57%) Microsoft Azure
2 2 (28.57%) Office 365
2 2 (28.57%) Microsoft Intune
2 2 (28.57%) Azure Active Directory
3 1 (14.29%) Windows 10
3 1 (14.29%) Presales
3 1 (14.29%) Security Operations
3 1 (14.29%) Virtual Machines
3 1 (14.29%) GDPR
3 1 (14.29%) Acceptance Criteria
3 1 (14.29%) Single Sign-On
3 1 (14.29%) Analytical Skills
3 1 (14.29%) ServiceNow
3 1 (14.29%) Continuous Improvement
3 1 (14.29%) Cloud Computing
3 1 (14.29%) Automotive
3 1 (14.29%) Stakeholder Management

Customer-Centricity
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (28.57%) Microsoft Excel
Business Applications
1 2 (28.57%) Cognos TM1
Cloud Services
1 2 (28.57%) Azure Active Directory
1 2 (28.57%) Microsoft Azure
1 2 (28.57%) Office 365
2 1 (14.29%) Cloud Computing
Database & Business Intelligence
1 2 (28.57%) OLAP
General
1 2 (28.57%) Finance
2 1 (14.29%) Automotive
2 1 (14.29%) Telecoms
Job Titles
1 3 (42.86%) Consultant
2 2 (28.57%) Developer
2 2 (28.57%) Microsoft Consultant
2 2 (28.57%) Mobility Consultant
2 2 (28.57%) TM1 Developer
3 1 (14.29%) Architect
3 1 (14.29%) Customer Relationship Manager
3 1 (14.29%) Mobility Architect
3 1 (14.29%) Project Manager
3 1 (14.29%) Relationships Manager
Libraries, Frameworks & Software Standards
1 1 (14.29%) Middleware
Miscellaneous
1 1 (14.29%) Analytical Skills
1 1 (14.29%) CMDB
Operating Systems
1 2 (28.57%) Windows
2 1 (14.29%) Windows 10
Processes & Methodologies
1 4 (57.14%) Analytics
2 2 (28.57%) Agile Software Development
2 2 (28.57%) Business Intelligence
3 1 (14.29%) Acceptance Criteria
3 1 (14.29%) Continuous Improvement
3 1 (14.29%) E-Commerce
3 1 (14.29%) Enterprise Architecture
3 1 (14.29%) ITIL
3 1 (14.29%) ITSM
3 1 (14.29%) Network Design
3 1 (14.29%) Operations Management
3 1 (14.29%) Presales
3 1 (14.29%) Project Management
3 1 (14.29%) Security Operations
3 1 (14.29%) Service Management
3 1 (14.29%) Stakeholder Management
3 1 (14.29%) Use Case
3 1 (14.29%) Workflow
Qualifications
1 1 (14.29%) Degree
Quality Assurance & Compliance
1 1 (14.29%) COBIT
1 1 (14.29%) GDPR
1 1 (14.29%) QA
1 1 (14.29%) Sarbanes-Oxley
System Software
1 2 (28.57%) Active Directory
2 1 (14.29%) Virtual Machines
Systems Management
1 2 (28.57%) Microsoft Intune
1 2 (28.57%) SCCM
2 1 (14.29%) Single Sign-On
Vendors
1 4 (57.14%) Microsoft
2 2 (28.57%) Cognos
2 2 (28.57%) IBM
3 1 (14.29%) BT
3 1 (14.29%) ServiceNow