Period
to 13 December 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 13 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > West Midlands
6 months to
13 Dec 2017
Same period 2016 Same period 2015
Rank 180 194 171
Rank change year-on-year +14 -23 +1
Contract jobs citing Customer-Centricity 5 9 2
As % of all contract IT jobs advertised in the West Midlands 0.10% 0.15% 0.040%
As % of the Processes & Methodologies category 0.12% 0.18% 0.050%
Number of daily rates quoted 2 3 2
West Midlands median daily rate £300 £450 £278
Median daily rate % change year-on-year -33.33% +62.16% -38.33%
10th Percentile £228 £410 £177
90th Percentile £373 £505 £376
England median daily rate £525 £425 £433
% change year-on-year +23.53% -1.73% -3.89%
Number of hourly rates quoted 0 0 0
West Midlands median hourly rate - - -
England median hourly rate £32.52 - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4063 4926 3995
As % of all contract IT jobs advertised in the West Midlands 82.94% 82.73% 79.72%
Number of daily rates quoted 2605 2959 2265
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.07%
10th Percentile £244 £250 £241
90th Percentile £550 £550 £540
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 140 134 179
West Midlands median hourly rate £25.00 £19.10 £20.00
Median hourly rate % change year-on-year +30.92% -4.53% +1.27%
10th Percentile £11.67 £10.91 £11.00
90th Percentile £48.75 £41.67 £43.75
England median hourly rate £25.00 £24.44 £22.00
% change year-on-year +2.31% +11.07% +15.79%

Customer-Centricity
Job Vacancy Trend in the West Midlands

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the West Midlands.

Contractor daily rate trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Customer-Centricity in the West Midlands over the 6 months to 13 December 2017.

Contractor daily rate histogram for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the West Midlands.

Contractor hourly rate trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the West Midlands region over the 6 months to 13 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire - 2 - -
Coventry +17 1 - - 1
Birmingham -8 1 £375 - 1
Customer-Centricity
England

For the 6 months to 13 December 2017, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Customer-Centricity.

1 4 (80.00%) Finance
2 3 (60.00%) Microsoft
3 2 (40.00%) Automotive
3 2 (40.00%) Microsoft Excel
3 2 (40.00%) Cognos
3 2 (40.00%) OLAP
3 2 (40.00%) Business Intelligence
3 2 (40.00%) IBM
3 2 (40.00%) Cognos TM1
3 2 (40.00%) Agile Software Development
3 2 (40.00%) Analytics
3 2 (40.00%) Analytical Skills
4 1 (20.00%) Marketing Automation
4 1 (20.00%) Innovative Thinking
4 1 (20.00%) C
4 1 (20.00%) Kalman Filter
4 1 (20.00%) SEO
4 1 (20.00%) Banking
4 1 (20.00%) Retail
4 1 (20.00%) Microsoft PowerPoint
4 1 (20.00%) Pay per click
4 1 (20.00%) Marketing
4 1 (20.00%) Degree
4 1 (20.00%) QA
4 1 (20.00%) Digital Marketing
4 1 (20.00%) Marketing Strategy
4 1 (20.00%) Microsoft Office
4 1 (20.00%) E-Commerce
4 1 (20.00%) MS Visio
4 1 (20.00%) Advertising

Customer-Centricity
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (40.00%) Microsoft Excel
2 1 (20.00%) Microsoft Office
2 1 (20.00%) Microsoft PowerPoint
2 1 (20.00%) MS Visio
Business Applications
1 2 (40.00%) Cognos TM1
Database & Business Intelligence
1 2 (40.00%) OLAP
General
1 4 (80.00%) Finance
2 2 (40.00%) Automotive
3 1 (20.00%) Advertising
3 1 (20.00%) Banking
3 1 (20.00%) Marketing
3 1 (20.00%) Retail
Job Titles
1 2 (40.00%) Developer
1 2 (40.00%) TM1 Developer
2 1 (20.00%) Analyst
2 1 (20.00%) Business Analyst
2 1 (20.00%) Campaign Manager
2 1 (20.00%) Campaign Marketing Manager
2 1 (20.00%) Contracts Manager
2 1 (20.00%) Customer Relationship Manager
2 1 (20.00%) Digital Campaign Manager
2 1 (20.00%) Digital Marketing Manager
2 1 (20.00%) Marketing Manager
2 1 (20.00%) PPC Manager
2 1 (20.00%) Project Manager
2 1 (20.00%) Relationships Manager
2 1 (20.00%) SEO Manager
Miscellaneous
1 2 (40.00%) Analytical Skills
Processes & Methodologies
1 2 (40.00%) Agile Software Development
1 2 (40.00%) Analytics
1 2 (40.00%) Business Intelligence
2 1 (20.00%) Digital Marketing
2 1 (20.00%) E-Commerce
2 1 (20.00%) Innovative Thinking
2 1 (20.00%) Kalman Filter
2 1 (20.00%) Marketing Automation
2 1 (20.00%) Marketing Strategy
2 1 (20.00%) Pay per click
2 1 (20.00%) Project Management
2 1 (20.00%) SEO
2 1 (20.00%) Stakeholder Management
Programming Languages
1 1 (20.00%) C
Qualifications
1 1 (20.00%) Degree
Quality Assurance & Compliance
1 1 (20.00%) QA
Systems Management
1 1 (20.00%) Systems Management Server (SMS)
Vendors
1 3 (60.00%) Microsoft
2 2 (40.00%) Cognos
2 2 (40.00%) IBM