Period
to 15 November 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer-Centric
England > West Midlands
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 205 184 210
Rank change year-on-year -21 +26 -34
Contract jobs citing Customer-Centricity 5 5 11
As % of all contract IT jobs advertised in the West Midlands 0.097% 0.10% 0.18%
As % of the Processes & Methodologies category 0.11% 0.12% 0.21%
Number of daily rates quoted 3 2 3
West Midlands median daily rate £475 £300 £450
Median daily rate % change year-on-year +58.33% -33.33% +12.50%
10th Percentile £383 £228 £410
90th Percentile £488 £373 £505
England median daily rate £500 £525 £425
% change year-on-year -4.76% +23.53% -1.73%
Number of hourly rates quoted 0 0 0
West Midlands median hourly rate - - -
England median hourly rate £27.50 £20.55 -
% change year-on-year +33.85% - -

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,439 4,040 5,286
As % of all contract IT jobs advertised in the West Midlands 86.13% 83.94% 84.74%
Number of daily rates quoted 2,712 2,582 3,149
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £265 £240 £250
90th Percentile £575 £550 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 172 137 151
West Midlands median hourly rate £15.85 £23.00 £17.12
Median hourly rate % change year-on-year -31.09% +34.35% -14.40%
10th Percentile £11.03 £11.25 £10.61
90th Percentile £38.75 £48.75 £40.00
England median hourly rate £22.00 £23.50 £22.84
% change year-on-year -6.38% +2.91% +3.80%

Customer-Centricity
Job Vacancy Trend in the West Midlands

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer-Centricity in the West Midlands.

Contractor daily rate trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer-Centricity in the West Midlands.

Contractor hourly rate trend for Customer-Centricity in the West Midlands

Customer-Centricity
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the West Midlands region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire - 2 £475 - 1
Birmingham +5 1 - - 6
Walsall - 1 £375 -
Staffordshire - 1 - - 1
Customer-Centricity
England

For the 6 months to 15 November 2018, IT contractor jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Customer-Centricity.

1 3 (60.00%) Finance
2 2 (40.00%) Retail
2 2 (40.00%) Games
2 2 (40.00%) SQL
2 2 (40.00%) .NET
2 2 (40.00%) Windows
2 2 (40.00%) Business Intelligence
2 2 (40.00%) QA
2 2 (40.00%) Test Automation
2 2 (40.00%) Hadoop
2 2 (40.00%) Microsoft Azure
2 2 (40.00%) Information Management
2 2 (40.00%) Apache Hive
2 2 (40.00%) Big Data
2 2 (40.00%) Xbox
2 2 (40.00%) Data Governance
2 2 (40.00%) HDInsight
2 2 (40.00%) Windows 10
2 2 (40.00%) Azure Data Factory
3 1 (20.00%) Data Science
3 1 (20.00%) Self-Motivation
3 1 (20.00%) Adobe Creative Cloud
3 1 (20.00%) Wireframes
3 1 (20.00%) Prototyping
3 1 (20.00%) High-Fidelity Prototypes
3 1 (20.00%) Data Centre
3 1 (20.00%) Responsive Web Design
3 1 (20.00%) User Experience
3 1 (20.00%) Analytical Skills
3 1 (20.00%) Analytics

Customer-Centricity
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (20.00%) CMS
1 1 (20.00%) SAS
Cloud Services
1 2 (40.00%) Azure Data Factory
1 2 (40.00%) Microsoft Azure
2 1 (20.00%) Adobe Creative Cloud
Communications & Networking
1 1 (20.00%) Intranet
Database & Business Intelligence
1 2 (40.00%) Apache Hive
1 2 (40.00%) Big Data
1 2 (40.00%) Hadoop
1 2 (40.00%) HDInsight
General
1 3 (60.00%) Finance
2 2 (40.00%) Games
2 2 (40.00%) Retail
Job Titles
1 1 (20.00%) Analyst
1 1 (20.00%) Consultant
1 1 (20.00%) Data Analyst
1 1 (20.00%) Data Scientist
1 1 (20.00%) Digital Project Manager
1 1 (20.00%) E-Commerce Manager
1 1 (20.00%) E-Commerce Project Manager
1 1 (20.00%) Project Manager
1 1 (20.00%) Senior Consultant
1 1 (20.00%) Senior User Experience Consultant
1 1 (20.00%) User Experience Consultant
Libraries, Frameworks & Software Standards
1 2 (40.00%) .NET
Miscellaneous
1 2 (40.00%) Xbox
2 1 (20.00%) Analytical Skills
2 1 (20.00%) Data Centre
2 1 (20.00%) Mobile App
2 1 (20.00%) Self-Motivation
2 1 (20.00%) User Experience
Operating Systems
1 2 (40.00%) Windows
1 2 (40.00%) Windows 10
Processes & Methodologies
1 2 (40.00%) Business Intelligence
1 2 (40.00%) Data Governance
1 2 (40.00%) Information Management
1 2 (40.00%) Test Automation
2 1 (20.00%) Analytics
2 1 (20.00%) Data Analysis
2 1 (20.00%) Data Extraction
2 1 (20.00%) Data Science
2 1 (20.00%) E-Commerce
2 1 (20.00%) High-Fidelity Prototypes
2 1 (20.00%) Information Architecture
2 1 (20.00%) Prototyping
2 1 (20.00%) Responsive Web Design
2 1 (20.00%) Stakeholder Management
2 1 (20.00%) Usability Testing
2 1 (20.00%) Web Design
2 1 (20.00%) Wireframes
Programming Languages
1 2 (40.00%) SQL
2 1 (20.00%) Python
2 1 (20.00%) R
Quality Assurance & Compliance
1 2 (40.00%) QA
2 1 (20.00%) ISO/IEC 27001
Vendors
1 1 (20.00%) Adobe