Period
to 22 July 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 22 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
22 Jul 2018
Same period 2017 Same period 2016
Rank 58 36 35
Rank change year-on-year -22 -1 -2
Contract jobs citing CRM 173 204 261
As % of all contract IT jobs advertised in the West Midlands 3.36% 4.60% 4.35%
As % of the Processes & Methodologies category 4.03% 5.53% 5.20%
Number of daily rates quoted 115 145 170
West Midlands median daily rate £450 £425 £375
Median daily rate % change year-on-year +5.88% +13.33% -5.55%
10th Percentile £318 £235 £236
90th Percentile £600 £538 £525
England median daily rate £450 £436 £425
% change year-on-year +3.15% +2.65% +6.25%
Number of hourly rates quoted 12 4 1
West Midlands median hourly rate £11.31 £51.00 £11.00
Median hourly rate % change year-on-year -77.82% +363.64% -
10th Percentile £8.39 £50.15 £10.50
90th Percentile £13.18 £53.08 £11.50
England median hourly rate £15.75 £31.00 £22.00
% change year-on-year -49.19% +40.91% -4.72%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,288 3,688 5,016
As % of all contract IT jobs advertised in the West Midlands 83.25% 83.16% 83.64%
Number of daily rates quoted 2,578 2,324 2,914
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £263 £256 £238
90th Percentile £575 £539 £538
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.94%
Number of hourly rates quoted 195 134 114
West Midlands median hourly rate £15.50 £20.00 £17.00
Median hourly rate % change year-on-year -22.50% +17.65% -24.44%
10th Percentile £10.89 £10.96 £10.73
90th Percentile £37.55 £49.25 £39.35
England median hourly rate £22.50 £24.49 £23.75
% change year-on-year -8.11% +3.09% +12.71%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 22 July 2018.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 22 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -9 65 £428 -5.00% 18
Warwickshire -1 39 £433 +1.76% 2
Coventry -24 18 £450 -0.55% 6
Wolverhampton +2 12 £475 +41.92%
Solihull -4 8 £338 - 3
Shropshire -17 7 £565 -
Herefordshire +8 1 £375 - 1
Walsall -2 1 - - 3
CRM
England

For the 6 months to 22 July 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for CRM.

1 82 (47.40%) Dynamics CRM
2 68 (39.31%) Agile Software Development
3 59 (34.10%) Microsoft
4 34 (19.65%) Dynamics 365
5 29 (16.76%) Migration
6 28 (16.18%) Stakeholder Management
6 28 (16.18%) SQL
7 27 (15.61%) Salesforce.com
8 26 (15.03%) C#
8 26 (15.03%) Microsoft Azure
9 25 (14.45%) DevOps
9 25 (14.45%) ITIL
10 24 (13.87%) JavaScript
10 24 (13.87%) Project Management
10 24 (13.87%) Marketing
10 24 (13.87%) Data Migration
11 23 (13.29%) JIRA
11 23 (13.29%) .NET
12 20 (11.56%) Business Intelligence
12 20 (11.56%) Workflow
12 20 (11.56%) Finance
13 19 (10.98%) Test Automation
13 19 (10.98%) User Stories
14 18 (10.40%) SQL Server Reporting Services
15 17 (9.83%) SQL Server Integration Services
16 16 (9.25%) ASP.NET
16 16 (9.25%) Waterfall
17 15 (8.67%) Scrum
18 14 (8.09%) OO
18 14 (8.09%) Business Analysis

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (8.09%) Confluence
2 5 (2.89%) SharePoint
3 3 (1.73%) Documentum
3 3 (1.73%) Elasticsearch
3 3 (1.73%) Oracle Workflow
4 1 (0.58%) Apache
4 1 (0.58%) Apache ServiceMix
4 1 (0.58%) Apache Spark
4 1 (0.58%) BizTalk Server
4 1 (0.58%) CMS
4 1 (0.58%) Moodle
4 1 (0.58%) NetWeaver
4 1 (0.58%) Oracle SOA Suite
4 1 (0.58%) Totara
4 1 (0.58%) WebSphere
Applications
1 5 (2.89%) Microsoft Office
2 3 (1.73%) Microsoft Excel
3 1 (0.58%) MS Visio
3 1 (0.58%) Notepad++
3 1 (0.58%) Spreadsheet
Business Applications
1 82 (47.40%) Dynamics CRM
2 10 (5.78%) assyst
2 10 (5.78%) Remedy ITSM
3 6 (3.47%) Oracle CRM
4 5 (2.89%) Salesforce.com CRM
5 4 (2.31%) Siebel CRM
6 3 (1.73%) NetSuite
6 3 (1.73%) Oracle BPM
6 3 (1.73%) SAP CRM
7 1 (0.58%) Dynamics AX
7 1 (0.58%) Dynamics NAV
7 1 (0.58%) Oracle EBS
7 1 (0.58%) ResourceLink
7 1 (0.58%) Sage 200
7 1 (0.58%) SAP S/4HANA
7 1 (0.58%) SAP VC
Cloud Services
1 34 (19.65%) Dynamics 365
2 26 (15.03%) Microsoft Azure
3 8 (4.62%) SaaS
4 7 (4.05%) Slack
5 6 (3.47%) Office 365
6 5 (2.89%) IaaS
7 4 (2.31%) PaaS
8 3 (1.73%) AWS CloudFormation
9 2 (1.16%) Amazon AWS
10 1 (0.58%) Google Cloud Platform
10 1 (0.58%) IBM PureFlex
10 1 (0.58%) Oracle Service Cloud
Communications & Networking
1 1 (0.58%) FTP
Database & Business Intelligence
1 18 (10.40%) SQL Server Reporting Services
2 17 (9.83%) SQL Server Integration Services
3 12 (6.94%) SQL Server
4 5 (2.89%) MySQL
4 5 (2.89%) Redis
5 4 (2.31%) Data Warehouse
6 2 (1.16%) GIS
6 2 (1.16%) Power BI
6 2 (1.16%) SAP BW
6 2 (1.16%) SQL Server 2016
7 1 (0.58%) Apache Cassandra
7 1 (0.58%) Big Data
7 1 (0.58%) Data Lake
7 1 (0.58%) MongoDB
7 1 (0.58%) Oracle Database
7 1 (0.58%) Qlik Sense
7 1 (0.58%) SAP Data Services
7 1 (0.58%) SAP HANA
7 1 (0.58%) SQL Server 2014
7 1 (0.58%) SQL Server Analysis Services
Development Applications
1 23 (13.29%) JIRA
2 14 (8.09%) Selenium
3 11 (6.36%) Visual Studio Team System
4 10 (5.78%) TestRail
4 10 (5.78%) WebDriver
5 9 (5.20%) SpecFlow
6 8 (4.62%) Subversion
7 6 (3.47%) Visual Studio
8 4 (2.31%) Atlassian Bamboo
8 4 (2.31%) Bitbucket
8 4 (2.31%) Jasmine
8 4 (2.31%) Mocha
9 2 (1.16%) Git (software)
10 1 (0.58%) GitLab
10 1 (0.58%) SoapUI
10 1 (0.58%) Team Foundation Server
10 1 (0.58%) XMLSpy
General
1 24 (13.87%) Marketing
2 20 (11.56%) Finance
3 13 (7.51%) Automotive
4 9 (5.20%) Back Office
5 8 (4.62%) Local Government
6 6 (3.47%) Manufacturing
7 5 (2.89%) Retail
8 3 (1.73%) Electronics
8 3 (1.73%) Legal
8 3 (1.73%) Persian Language
8 3 (1.73%) Telecoms
9 1 (0.58%) Advertising
9 1 (0.58%) Banking
9 1 (0.58%) Games
9 1 (0.58%) Military
Job Titles
1 31 (17.92%) Analyst
2 25 (14.45%) Developer
3 22 (12.72%) Architect
4 18 (10.40%) Business Analyst
5 17 (9.83%) Project Manager
6 15 (8.67%) Consultant
7 10 (5.78%) CRM Analyst
7 10 (5.78%) CRM Developer
7 10 (5.78%) Test Analyst
8 9 (5.20%) Dynamics CRM Developer
8 9 (5.20%) Workstream Lead
9 8 (4.62%) CRM Consultant
9 8 (4.62%) Dynamics CRM Consultant
9 8 (4.62%) Tester
10 7 (4.05%) Automation Tester
10 7 (4.05%) CRM Manager
10 7 (4.05%) Microsoft Consultant
10 7 (4.05%) Microsoft CRM Consultant
10 7 (4.05%) Microsoft Developer
10 7 (4.05%) Solutions Architect
Libraries, Frameworks & Software Standards
1 23 (13.29%) .NET
2 16 (9.25%) ASP.NET
3 14 (8.09%) ASP.NET Web API
3 14 (8.09%) WCF
4 10 (5.78%) HTML
5 9 (5.20%) AngularJS
5 9 (5.20%) Gherkin
6 7 (4.05%) HTML5
7 6 (3.47%) CSS
8 4 (2.31%) LESS
8 4 (2.31%) Node.js
8 4 (2.31%) Symfony
9 3 (1.73%) .NET Core
9 3 (1.73%) .NET Framework
9 3 (1.73%) Angular 2
9 3 (1.73%) Elastic Stack
9 3 (1.73%) Sass
9 3 (1.73%) Sensu
9 3 (1.73%) XML
10 2 (1.16%) SOAP
Miscellaneous
1 14 (8.09%) Linux Command Line
2 5 (2.89%) Management Information System
3 4 (2.31%) Enterprise Software
4 2 (1.16%) Analytical Skills
4 2 (1.16%) Data Centre
5 1 (0.58%) Data Protection Act
5 1 (0.58%) Learning Management System
5 1 (0.58%) Mobile App
5 1 (0.58%) Public Cloud
5 1 (0.58%) SCORM
5 1 (0.58%) Self-Motivation
5 1 (0.58%) Social Media
5 1 (0.58%) User Experience
Operating Systems
1 13 (7.51%) Windows
2 11 (6.36%) Unix
3 4 (2.31%) Linux
Processes & Methodologies
1 68 (39.31%) Agile Software Development
2 29 (16.76%) Migration
3 28 (16.18%) Stakeholder Management
4 25 (14.45%) DevOps
4 25 (14.45%) ITIL
5 24 (13.87%) Data Migration
5 24 (13.87%) Project Management
6 20 (11.56%) Business Intelligence
6 20 (11.56%) Workflow
7 19 (10.98%) Test Automation
7 19 (10.98%) User Stories
8 16 (9.25%) Waterfall
9 15 (8.67%) Scrum
10 14 (8.09%) Business Analysis
10 14 (8.09%) OO
11 13 (7.51%) BDD
11 13 (7.51%) Creative Thinking
12 12 (6.94%) SDLC
13 11 (6.36%) Acceptance Criteria
13 11 (6.36%) ITIL V3
Programming Languages
1 28 (16.18%) SQL
2 26 (15.03%) C#
3 24 (13.87%) JavaScript
4 8 (4.62%) Python
5 7 (4.05%) Bash Shell
6 4 (2.31%) PHP
7 3 (1.73%) Java
8 2 (1.16%) T-SQL
9 1 (0.58%) ABAP
9 1 (0.58%) C
9 1 (0.58%) Go
9 1 (0.58%) PL/SQL
9 1 (0.58%) Shell Script
Qualifications
1 4 (2.31%) Security Cleared
2 2 (1.16%) Degree
2 2 (1.16%) ISEB
2 2 (1.16%) ISTQB
3 1 (0.58%) DV Cleared
3 1 (0.58%) PRINCE2 Certification
3 1 (0.58%) PRINCE2 Practitioner
3 1 (0.58%) SC Cleared
Quality Assurance & Compliance
1 8 (4.62%) QA
2 7 (4.05%) GDPR
3 6 (3.47%) Data Quality
4 1 (0.58%) GCP
4 1 (0.58%) ISO/IEC 27001
System Software
1 10 (5.78%) Active Directory
2 2 (1.16%) Docker
Systems Management
1 3 (1.73%) Ansible
1 3 (1.73%) Kibana
1 3 (1.73%) logstash
1 3 (1.73%) Single Sign-On
1 3 (1.73%) Terraform
2 1 (0.58%) Kubernetes
2 1 (0.58%) Nagios
2 1 (0.58%) Opsview
2 1 (0.58%) SCVMM
2 1 (0.58%) Systems Management Server (SMS)
Vendors
1 59 (34.10%) Microsoft
2 27 (15.61%) Salesforce.com
3 11 (6.36%) Remedy
4 10 (5.78%) BMC
4 10 (5.78%) Oracle
5 9 (5.20%) SAP
6 6 (3.47%) IBM
7 4 (2.31%) Atlassian
7 4 (2.31%) Siebel
7 4 (2.31%) Zend
8 3 (1.73%) Pega
9 1 (0.58%) BT
9 1 (0.58%) Google
9 1 (0.58%) Mercator
9 1 (0.58%) Pardot
9 1 (0.58%) Sage
9 1 (0.58%) Salesforce Marketing Cloud
9 1 (0.58%) Tableau
9 1 (0.58%) Talend