Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 35 29 38
Rank change year-on-year -6 +9 +3
Contract jobs citing CRM 222 335 200
As % of all contract IT jobs advertised in the West Midlands 4.66% 5.43% 4.04%
As % of the Processes & Methodologies category 5.62% 6.53% 5.10%
Number of daily rates quoted 149 222 149
West Midlands median daily rate £425 £399 £420
Median daily rate % change year-on-year +6.58% -5.06% +5.00%
10th Percentile £273 £251 £300
90th Percentile £575 £561 £700
England median daily rate £425 £425 £413
% change year-on-year - +3.03% -2.94%
Number of hourly rates quoted 1 6 3
West Midlands median hourly rate £32.50 £15.50 £19.00
Median hourly rate % change year-on-year +109.68% -18.42% -6.17%
10th Percentile £31.25 £14.38 £16.20
90th Percentile £33.75 £18.75 £29.80
England median hourly rate £22.00 £27.25 £23.00
% change year-on-year -19.27% +18.48% +15.00%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3948 5128 3925
As % of all contract IT jobs advertised in the West Midlands 82.96% 83.07% 79.23%
Number of daily rates quoted 2518 3069 2256
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +6.99%
10th Percentile £245 £250 £235
90th Percentile £550 £550 £531
England median daily rate £450 £425 £422
% change year-on-year +5.88% +0.62% +5.60%
Number of hourly rates quoted 140 136 175
West Midlands median hourly rate £25.00 £17.75 £20.00
Median hourly rate % change year-on-year +40.85% -11.25% -
10th Percentile £11.70 £10.75 £11.10
90th Percentile £48.75 £39.50 £43.27
England median hourly rate £23.75 £24.41 £22.50
% change year-on-year -2.70% +8.49% +18.42%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 19 November 2017.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -20 65 £400 -5.88% 7
Warwickshire +8 49 £425 - 1
Coventry +8 25 £425 +16.44% 2
Solihull +20 20 £550 +69.23% 3
Staffordshire -12 7 £350 +7.69%
Kingswinford - 5 £460 -
Herefordshire +3 4 £375 -21.05%
Shropshire +13 2 - - 1
Worcestershire -1 1 - -
Wolverhampton -4 1 £450 +6.19%
CRM
England

For the 6 months to 19 November 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for CRM.

1 99 (44.59%) Dynamics CRM
2 88 (39.64%) Microsoft
3 62 (27.93%) Agile Software Development
4 46 (20.72%) .NET
5 39 (17.57%) Microsoft Azure
6 36 (16.22%) Finance
6 36 (16.22%) Stakeholder Management
7 33 (14.86%) Dynamics 365
8 32 (14.41%) SQL
9 31 (13.96%) SAP
10 27 (12.16%) SQL Server
11 25 (11.26%) C#
12 24 (10.81%) JavaScript
12 24 (10.81%) Project Management
12 24 (10.81%) Migration
13 22 (9.91%) Test Automation
13 22 (9.91%) Marketing
14 20 (9.01%) Business Intelligence
14 20 (9.01%) Visual Studio Team System
15 19 (8.56%) User Stories
15 19 (8.56%) Salesforce.com
16 17 (7.66%) ITIL
16 17 (7.66%) SharePoint
16 17 (7.66%) Retail
17 16 (7.21%) Analytical Skills
18 15 (6.76%) Data Migration
19 14 (6.31%) Integration Testing
19 14 (6.31%) SAP CRM
19 14 (6.31%) Automotive
20 13 (5.86%) SQL Server Integration Services

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (7.66%) SharePoint
2 5 (2.25%) IIS
2 5 (2.25%) Skype for Business
3 4 (1.80%) Confluence
3 4 (1.80%) Oracle SOA Suite
4 3 (1.35%) BizTalk Server
4 3 (1.35%) SharePoint 2010
4 3 (1.35%) SharePoint Server
5 2 (0.90%) MS Project Server
6 1 (0.45%) Apache
6 1 (0.45%) SharePoint 2013
Applications
1 8 (3.60%) Microsoft Office
2 7 (3.15%) Microsoft Excel
3 4 (1.80%) MS Visio
4 3 (1.35%) Microsoft Project
5 2 (0.90%) Microsoft PowerPoint
6 1 (0.45%) Adobe Captivate
6 1 (0.45%) S-PLUS
Business Applications
1 99 (44.59%) Dynamics CRM
2 14 (6.31%) SAP CRM
3 8 (3.60%) Dynamics AX
4 6 (2.70%) SAP IS-U
5 3 (1.35%) Maximo
6 2 (0.90%) Dynamics NAV
6 2 (0.90%) Salesforce.com CRM
6 2 (0.90%) TRIRIGA
7 1 (0.45%) Cognos Business Intelligence
7 1 (0.45%) Cognos TM1
7 1 (0.45%) Oracle CRM
7 1 (0.45%) SAP Hybris
Cloud Services
1 39 (17.57%) Microsoft Azure
2 33 (14.86%) Dynamics 365
3 13 (5.86%) Office 365
4 8 (3.60%) SaaS
5 6 (2.70%) PaaS
6 5 (2.25%) IaaS
7 4 (1.80%) Salesforce Service Cloud
8 1 (0.45%) Amazon AWS
8 1 (0.45%) Azure Active Directory
8 1 (0.45%) Google Cloud Platform
8 1 (0.45%) Scribe Online
Communications & Networking
1 6 (2.70%) Network Security
2 4 (1.80%) LAN
3 3 (1.35%) Wireless
4 1 (0.45%) Firewall
4 1 (0.45%) SAN
4 1 (0.45%) Skype
4 1 (0.45%) TCP/IP
4 1 (0.45%) VoIP
4 1 (0.45%) VPN
Database & Business Intelligence
1 27 (12.16%) SQL Server
2 13 (5.86%) SQL Server Integration Services
3 6 (2.70%) Oracle Database
3 6 (2.70%) Oracle Database 10g
3 6 (2.70%) Oracle Database 11g
4 5 (2.25%) SQL Server Reporting Services
5 4 (1.80%) SQL Server Analysis Services
6 3 (1.35%) Azure SQL Database
6 3 (1.35%) SAP HANA
6 3 (1.35%) SQL Server 2012
6 3 (1.35%) SQL Server 2014
7 2 (0.90%) Data Warehouse
8 1 (0.45%) Oracle Reports
8 1 (0.45%) SQL Server 2016
8 1 (0.45%) ZAP BI
Development Applications
1 20 (9.01%) Visual Studio Team System
2 10 (4.50%) Team Foundation Server
3 8 (3.60%) Subversion
4 7 (3.15%) JIRA
5 2 (0.90%) SoapUI
5 2 (0.90%) Visual Studio
6 1 (0.45%) Git (software)
6 1 (0.45%) Selenium
General
1 36 (16.22%) Finance
2 22 (9.91%) Marketing
3 17 (7.66%) Retail
4 14 (6.31%) Automotive
5 8 (3.60%) Back Office
6 7 (3.15%) Advertising
6 7 (3.15%) Manufacturing
7 3 (1.35%) Local Government
8 2 (0.90%) Banking
9 1 (0.45%) Billing
9 1 (0.45%) Legal
Job Titles
1 63 (28.38%) Analyst
2 43 (19.37%) Developer
3 26 (11.71%) Consultant
4 25 (11.26%) Business Analyst
5 23 (10.36%) CRM Analyst
6 22 (9.91%) CRM Consultant
6 22 (9.91%) Project Manager
7 19 (8.56%) CRM Developer
8 18 (8.11%) Architect
9 15 (6.76%) CRM Manager
10 13 (5.86%) Dynamics CRM Developer
11 12 (5.41%) CRM Business Analyst
11 12 (5.41%) Test Analyst
12 11 (4.95%) Functional Consultant
13 10 (4.50%) Dynamics CRM Consultant
13 10 (4.50%) Microsoft Developer
13 10 (4.50%) Solutions Architect
14 9 (4.05%) CRM Project Manager
14 9 (4.05%) Data Analyst
14 9 (4.05%) IT Manager
Libraries, Frameworks & Software Standards
1 46 (20.72%) .NET
2 11 (4.95%) HTML
2 11 (4.95%) Web Services
3 10 (4.50%) CSS
4 9 (4.05%) ASP.NET
4 9 (4.05%) WCF
5 7 (3.15%) JSON
5 7 (3.15%) REST
6 6 (2.70%) WPF
7 5 (2.25%) jQuery
7 5 (2.25%) SOAP
8 4 (1.80%) .NET Framework
8 4 (1.80%) XML
9 3 (1.35%) HTML5
10 2 (0.90%) AngularJS
10 2 (0.90%) LINQ
10 2 (0.90%) Visualforce
11 1 (0.45%) ASP.NET Web API
11 1 (0.45%) Middleware
11 1 (0.45%) OAuth2
Miscellaneous
1 16 (7.21%) Analytical Skills
2 8 (3.60%) Management Information System
3 7 (3.15%) User Experience
4 5 (2.25%) Data Centre
5 4 (1.80%) Greenfield Project
6 3 (1.35%) EPoS
6 3 (1.35%) Wiki
7 2 (0.90%) AS400
7 2 (0.90%) e-Learning
7 2 (0.90%) Enterprise Software
7 2 (0.90%) Social Media
8 1 (0.45%) Computer Science
8 1 (0.45%) IVR
Operating Systems
1 8 (3.60%) Windows
2 3 (1.35%) Unix
2 3 (1.35%) Windows Server
3 2 (0.90%) Linux
Processes & Methodologies
1 62 (27.93%) Agile Software Development
2 36 (16.22%) Stakeholder Management
3 24 (10.81%) Migration
3 24 (10.81%) Project Management
4 22 (9.91%) Test Automation
5 20 (9.01%) Business Intelligence
6 19 (8.56%) User Stories
7 17 (7.66%) ITIL
8 15 (6.76%) Data Migration
9 14 (6.31%) Integration Testing
10 13 (5.86%) Business Analysis
11 12 (5.41%) DevOps
11 12 (5.41%) E-Commerce
11 12 (5.41%) Scrum
11 12 (5.41%) SDLC
12 11 (4.95%) Continuous Improvement
12 11 (4.95%) ETL
13 10 (4.50%) Continuous Integration
13 10 (4.50%) ERP
13 10 (4.50%) Test Scripting
Programming Languages
1 32 (14.41%) SQL
2 25 (11.26%) C#
3 24 (10.81%) JavaScript
4 8 (3.60%) PowerShell
5 6 (2.70%) PL/SQL
5 6 (2.70%) T-SQL
6 4 (1.80%) ABAP
7 3 (1.35%) PHP
8 2 (0.90%) C
8 2 (0.90%) RPG
8 2 (0.90%) Shell Script
8 2 (0.90%) TypeScript
9 1 (0.45%) C++
9 1 (0.45%) Java
Qualifications
1 7 (3.15%) SC Cleared
1 7 (3.15%) Security Cleared
2 6 (2.70%) ISEB
3 5 (2.25%) ISTQB
3 5 (2.25%) MCTS
3 5 (2.25%) Microsoft Certification
4 4 (1.80%) Degree
5 2 (0.90%) JNCIA
5 2 (0.90%) Six Sigma Black Belt
6 1 (0.45%) APMP
6 1 (0.45%) BPSS Clearance
6 1 (0.45%) Computer Science Degree
6 1 (0.45%) ISEB Practitioner
6 1 (0.45%) ISTQB Foundation Certification
6 1 (0.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (5.41%) QA
2 6 (2.70%) PMO
3 5 (2.25%) Data Quality
4 3 (1.35%) COBIT
4 3 (1.35%) SLA
5 2 (0.90%) GDPR
6 1 (0.45%) Disclosure Scotland
System Software
1 6 (2.70%) Active Directory
2 2 (0.90%) Virtual Machines
3 1 (0.45%) Hyper-V
3 1 (0.45%) VMware Infrastructure
Systems Management
1 4 (1.80%) HP Quality Center
2 1 (0.45%) Microsoft Intune
2 1 (0.45%) SCCM
2 1 (0.45%) SCOM
Vendors
1 88 (39.64%) Microsoft
2 31 (13.96%) SAP
3 19 (8.56%) Salesforce.com
4 8 (3.60%) Oracle
5 6 (2.70%) Juniper
6 5 (2.25%) HP
7 3 (1.35%) hybris
8 2 (0.90%) IBM
8 2 (0.90%) Remedy
8 2 (0.90%) Serena
9 1 (0.45%) Adobe
9 1 (0.45%) Cognos
9 1 (0.45%) Google
9 1 (0.45%) Siebel
9 1 (0.45%) VMware