Period
to 22 October 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 63 33 30
Rank change year-on-year -30 -3 +4
Contract jobs citing CRM 180 223 339
As % of all contract IT jobs advertised in the West Midlands 3.53% 4.81% 5.51%
As % of the Processes & Methodologies category 4.16% 5.72% 6.50%
Number of daily rates quoted 122 148 221
West Midlands median daily rate £450 £425 £375
Median daily rate % change year-on-year +5.88% +13.33% -9.09%
10th Percentile £326 £263 £250
90th Percentile £600 £566 £525
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +3.66%
Number of hourly rates quoted 6 4 5
West Midlands median hourly rate £12.21 £51.00 £15.00
Median hourly rate % change year-on-year -76.06% +240.00% -21.05%
10th Percentile £9.35 £50.15 £14.35
90th Percentile £18.46 £53.08 £18.75
England median hourly rate £20.04 £27.75 £21.00
% change year-on-year -27.79% +32.14% -4.55%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,331 3,897 5,215
As % of all contract IT jobs advertised in the West Midlands 85.05% 84.10% 84.71%
Number of daily rates quoted 2,604 2,478 3,100
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £263 £240 £250
90th Percentile £575 £550 £550
England median daily rate £473 £450 £425
% change year-on-year +5.00% +5.88% +3.03%
Number of hourly rates quoted 192 135 140
West Midlands median hourly rate £15.00 £24.98 £17.50
Median hourly rate % change year-on-year -39.95% +42.74% -16.67%
10th Percentile £11.00 £11.25 £10.74
90th Percentile £32.36 £53.75 £39.50
England median hourly rate £21.00 £24.82 £22.50
% change year-on-year -15.39% +10.31% +3.97%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 22 October 2018.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 22 October 2018.

Contractor hourly rate histogram for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 55 £450 +12.36% 49
Warwickshire +3 42 £450 +5.88% 16
Coventry -3 37 £450 +7.46% 14
Wolverhampton +7 12 £475 +41.92% 6
Shropshire -38 8 £530 - 1
Solihull -17 5 £338 -38.64% 2
Staffordshire -12 2 £438 +62.04% 6
Herefordshire -16 2 £325 -13.33% 1
Worcestershire -6 1 £325 +30.00% 2
Walsall - 1 - - 2
CRM
England

For the 6 months to 22 October 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for CRM.

1 92 (51.11%) Dynamics CRM
2 82 (45.56%) Microsoft
3 63 (35.00%) Agile Software Development
4 49 (27.22%) Dynamics 365
5 45 (25.00%) .NET
6 44 (24.44%) Microsoft Azure
7 38 (21.11%) JavaScript
8 36 (20.00%) SQL
9 35 (19.44%) C#
9 35 (19.44%) Migration
10 34 (18.89%) Workflow
11 27 (15.00%) Salesforce.com
12 26 (14.44%) SQL Server
13 24 (13.33%) Marketing
14 22 (12.22%) Data Migration
14 22 (12.22%) Stakeholder Management
15 21 (11.67%) Project Management
15 21 (11.67%) WCF
15 21 (11.67%) SQL Server Integration Services
15 21 (11.67%) SQL Server Reporting Services
16 20 (11.11%) ASP.NET
16 20 (11.11%) ASP.NET Web API
17 19 (10.56%) ITIL
17 19 (10.56%) Business Analysis
18 17 (9.44%) DevOps
19 16 (8.89%) SaaS
19 16 (8.89%) OO
19 16 (8.89%) Finance
20 15 (8.33%) Business Intelligence
21 14 (7.78%) Waterfall

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.78%) Confluence
2 4 (2.22%) CMS
2 4 (2.22%) SharePoint
3 3 (1.67%) Appian
3 3 (1.67%) Documentum
3 3 (1.67%) Elasticsearch
3 3 (1.67%) Oracle Workflow
4 2 (1.11%) EPiServer
4 2 (1.11%) Sitecore CMS
5 1 (0.56%) Apache
5 1 (0.56%) Apache ServiceMix
5 1 (0.56%) Apache Spark
5 1 (0.56%) NetWeaver
5 1 (0.56%) Oracle SOA Suite
5 1 (0.56%) WebSphere
Applications
1 3 (1.67%) Microsoft Excel
2 2 (1.11%) Microsoft Office
3 1 (0.56%) Microsoft PowerPoint
3 1 (0.56%) MS Visio
3 1 (0.56%) Notepad++
Business Applications
1 92 (51.11%) Dynamics CRM
2 8 (4.44%) Salesforce.com CRM
3 4 (2.22%) Oracle CRM
4 3 (1.67%) assyst
4 3 (1.67%) Dynamics AX
4 3 (1.67%) Dynamics NAV
4 3 (1.67%) Oracle BPM
4 3 (1.67%) Remedy ITSM
4 3 (1.67%) Siebel CRM
5 2 (1.11%) SAP CRM
5 2 (1.11%) SAP VC
6 1 (0.56%) Oracle Retail
6 1 (0.56%) SAP HR
Cloud Services
1 49 (27.22%) Dynamics 365
2 44 (24.44%) Microsoft Azure
3 16 (8.89%) SaaS
4 8 (4.44%) IaaS
4 8 (4.44%) PaaS
5 7 (3.89%) Office 365
5 7 (3.89%) Salesforce Service Cloud
6 6 (3.33%) Force.com
7 4 (2.22%) Azure Data Factory
8 3 (1.67%) AWS CloudFormation
9 2 (1.11%) Amazon AWS
9 2 (1.11%) Azure Functions
9 2 (1.11%) Serverless
10 1 (0.56%) Google Cloud Platform
10 1 (0.56%) IBM PureFlex
10 1 (0.56%) Oracle Service Cloud
10 1 (0.56%) Salesforce Sales Cloud
Communications & Networking
1 2 (1.11%) Kerberos
2 1 (0.56%) FTP
Database & Business Intelligence
1 26 (14.44%) SQL Server
2 21 (11.67%) SQL Server Integration Services
2 21 (11.67%) SQL Server Reporting Services
3 6 (3.33%) SQL Server 2016
4 5 (2.78%) SQL Server 2012
5 4 (2.22%) Azure SQL Database
6 3 (1.67%) SAP HANA
7 2 (1.11%) Data Warehouse
7 2 (1.11%) Power BI
7 2 (1.11%) Relational Database
7 2 (1.11%) SAP BW
8 1 (0.56%) Apache Cassandra
8 1 (0.56%) Data Lake
8 1 (0.56%) MongoDB
8 1 (0.56%) NoSQL
8 1 (0.56%) PostgreSQL
8 1 (0.56%) Redis
8 1 (0.56%) SQL Server 2008
8 1 (0.56%) SQL Server 2014
8 1 (0.56%) SQL Server Analysis Services
Development Applications
1 11 (6.11%) JIRA
2 9 (5.00%) Visual Studio
3 7 (3.89%) Team Foundation Server
3 7 (3.89%) Visual Studio Team System
4 5 (2.78%) Subversion
5 1 (0.56%) Git (software)
5 1 (0.56%) GitLab
5 1 (0.56%) Selenium
5 1 (0.56%) SoapUI
5 1 (0.56%) XMLSpy
General
1 24 (13.33%) Marketing
2 16 (8.89%) Finance
3 9 (5.00%) Back Office
4 8 (4.44%) Local Government
5 5 (2.78%) Manufacturing
6 4 (2.22%) Automotive
7 3 (1.67%) Electronics
7 3 (1.67%) Retail
7 3 (1.67%) Telecoms
8 1 (0.56%) Banking
8 1 (0.56%) Games
8 1 (0.56%) Legal
8 1 (0.56%) Military
8 1 (0.56%) Publishing
Job Titles
1 46 (25.56%) Developer
2 32 (17.78%) Analyst
3 22 (12.22%) Business Analyst
4 21 (11.67%) Architect
5 18 (10.00%) CRM Developer
6 14 (7.78%) Consultant
7 13 (7.22%) Project Manager
8 12 (6.67%) CRM Analyst
9 11 (6.11%) CRM Business Analyst
9 11 (6.11%) Dynamics CRM Developer
10 10 (5.56%) CRM Manager
11 9 (5.00%) Solutions Architect
12 8 (4.44%) .NET Developer
12 8 (4.44%) CRM Architect
12 8 (4.44%) CRM Consultant
12 8 (4.44%) Dynamics CRM Consultant
13 7 (3.89%) C# Developer
13 7 (3.89%) Microsoft CRM Consultant
13 7 (3.89%) Microsoft Developer
13 7 (3.89%) Salesforce Developer
Libraries, Frameworks & Software Standards
1 45 (25.00%) .NET
2 21 (11.67%) WCF
3 20 (11.11%) ASP.NET
3 20 (11.11%) ASP.NET Web API
4 12 (6.67%) HTML
5 11 (6.11%) REST
5 11 (6.11%) SOAP
6 9 (5.00%) CSS
7 8 (4.44%) .NET Framework
7 8 (4.44%) Web Services
8 6 (3.33%) ASP.NET MVC
8 6 (3.33%) JSON
8 6 (3.33%) OAuth
8 6 (3.33%) Visualforce
8 6 (3.33%) XML
9 5 (2.78%) .NET Core
9 5 (2.78%) LINQ
10 4 (2.22%) AngularJS
10 4 (2.22%) jQuery
10 4 (2.22%) JSON Schema
Miscellaneous
1 7 (3.89%) Analytical Skills
2 6 (3.33%) Management Information System
3 4 (2.22%) Enterprise Software
4 2 (1.11%) Data Centre
4 2 (1.11%) Greenfield Project
4 2 (1.11%) Self-Motivation
4 2 (1.11%) Social Media
4 2 (1.11%) User Experience
5 1 (0.56%) Analytical Mindset
5 1 (0.56%) Mobile App
5 1 (0.56%) PMI
5 1 (0.56%) Public Cloud
5 1 (0.56%) Smart Meter
Operating Systems
1 8 (4.44%) Windows
2 2 (1.11%) Windows Server
Processes & Methodologies
1 63 (35.00%) Agile Software Development
2 35 (19.44%) Migration
3 34 (18.89%) Workflow
4 22 (12.22%) Data Migration
4 22 (12.22%) Stakeholder Management
5 21 (11.67%) Project Management
6 19 (10.56%) Business Analysis
6 19 (10.56%) ITIL
7 17 (9.44%) DevOps
8 16 (8.89%) OO
9 15 (8.33%) Business Intelligence
10 14 (7.78%) Creative Thinking
10 14 (7.78%) Waterfall
11 13 (7.22%) Scrum
12 12 (6.67%) MVC
12 12 (6.67%) OOP
12 12 (6.67%) Problem Management
13 11 (6.11%) Data Modelling
13 11 (6.11%) Test Automation
14 10 (5.56%) User Stories
Programming Languages
1 38 (21.11%) JavaScript
2 36 (20.00%) SQL
3 35 (19.44%) C#
4 6 (3.33%) Apex Code
4 6 (3.33%) SOQL
4 6 (3.33%) SOSL
5 5 (2.78%) T-SQL
6 4 (2.22%) Python
7 3 (1.67%) ABAP
7 3 (1.67%) Bash Shell
7 3 (1.67%) C
7 3 (1.67%) Java
8 2 (1.11%) PowerShell
9 1 (0.56%) Go
Qualifications
1 7 (3.89%) Security Cleared
2 5 (2.78%) BPSS Clearance
3 3 (1.67%) DBS Check
4 1 (0.56%) APMP
4 1 (0.56%) BC Cleared
4 1 (0.56%) CISSP
4 1 (0.56%) Degree
4 1 (0.56%) ISEB
4 1 (0.56%) ISTQB
4 1 (0.56%) PMI Certification
4 1 (0.56%) PRINCE2 Certification
4 1 (0.56%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 9 (5.00%) GDPR
1 9 (5.00%) QA
2 4 (2.22%) Data Quality
3 1 (0.56%) Disclosure Scotland
3 1 (0.56%) ISO/IEC 27001
System Software
1 5 (2.78%) Active Directory
2 2 (1.11%) Docker
Systems Management
1 3 (1.67%) Ansible
1 3 (1.67%) Kibana
1 3 (1.67%) logstash
1 3 (1.67%) Terraform
2 2 (1.11%) Single Sign-On
3 1 (0.56%) Kubernetes
3 1 (0.56%) Nagios
3 1 (0.56%) Opsview
3 1 (0.56%) SCVMM
3 1 (0.56%) Systems Management Server (SMS)
Vendors
1 82 (45.56%) Microsoft
2 27 (15.00%) Salesforce.com
3 10 (5.56%) SAP
4 7 (3.89%) Oracle
5 5 (2.78%) IBM
6 4 (2.22%) Remedy
7 3 (1.67%) BMC
7 3 (1.67%) Pega
7 3 (1.67%) Siebel
7 3 (1.67%) Sitecore
8 2 (1.11%) Pegasus
9 1 (0.56%) Google
9 1 (0.56%) hybris
9 1 (0.56%) Mercator
9 1 (0.56%) Talend