Period
to 22 September 2019

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 22 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
22 Sep 2019
Same period 2018 Same period 2017
Rank 63 65 38
Rank change year-on-year +2 -27 -3
Contract jobs citing CRM 125 173 207
As % of all contract IT jobs advertised in the West Midlands 3.04% 3.41% 4.61%
As % of the Processes & Methodologies category 3.58% 4.03% 5.47%
Number of daily rates quoted 81 115 134
West Midlands median daily rate £450 £450 £413
Median daily rate % change year-on-year - +9.09% +10.00%
10th Percentile £356 £318 £259
90th Percentile £586 £600 £538
England median daily rate £468 £450 £425
% change year-on-year +3.89% +5.88% -
Number of hourly rates quoted 1 9 4
West Midlands median hourly rate £17.00 £12.00 £51.00
Median hourly rate % change year-on-year +41.67% -76.47% +240.00%
10th Percentile £15.50 £8.39 £50.15
90th Percentile £18.50 £13.18 £53.08
England median hourly rate £20.00 £17.50 £33.00
% change year-on-year +14.29% -46.97% +65.00%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3,489 4,295 3,786
As % of all contract IT jobs advertised in the West Midlands 84.87% 84.55% 84.34%
Number of daily rates quoted 2,274 2,558 2,385
West Midlands median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £255 £265 £241
90th Percentile £588 £575 £545
England median daily rate £475 £465 £450
% change year-on-year +2.15% +3.33% +5.88%
Number of hourly rates quoted 120 201 143
West Midlands median hourly rate £19.25 £15.00 £22.50
Median hourly rate % change year-on-year +28.33% -33.33% +23.12%
10th Percentile £11.17 £11.00 £11.25
90th Percentile £47.00 £35.00 £52.30
England median hourly rate £24.68 £20.50 £23.07
% change year-on-year +20.38% -11.14% +1.01%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 22 September 2019.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 22 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 46 £475 +8.57% 41
Coventry +20 45 £475 +8.57% 6
Warwickshire -23 9 £438 -2.78% 10
Shropshire +27 6 £403 -28.76% 2
Solihull +9 6 £475 +40.74% 4
Staffordshire - 6 £325 - 4
Worcestershire -3 2 £413 +26.92% 2
CRM
England

For the 6 months to 22 September 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for CRM.

1 90 (72.00%) Dynamics CRM
2 78 (62.40%) Microsoft
3 60 (48.00%) Azure
3 60 (48.00%) Dynamics 365
4 44 (35.20%) Agile Software Development
5 32 (25.60%) .NET
6 31 (24.80%) C#
7 25 (20.00%) SharePoint
8 24 (19.20%) JavaScript
9 20 (16.00%) Stakeholder Management
9 20 (16.00%) Power Platform
10 18 (14.40%) Power BI
10 18 (14.40%) DevOps
10 18 (14.40%) Migration
10 18 (14.40%) Finance
10 18 (14.40%) PaaS
11 17 (13.60%) ASP.NET
12 16 (12.80%) SQL Server
12 16 (12.80%) SQL
12 16 (12.80%) Visual Studio
12 16 (12.80%) Scrum
13 15 (12.00%) Problem Management
14 13 (10.40%) HTML
14 13 (10.40%) Data Migration
15 12 (9.60%) Team Foundation Server
15 12 (9.60%) MVC
16 11 (8.80%) Public Sector
17 10 (8.00%) Business Intelligence
17 10 (8.00%) Office 365
18 9 (7.20%) Process Improvement

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (20.00%) SharePoint
2 6 (4.80%) SharePoint 2010
2 6 (4.80%) SharePoint 2013
3 4 (3.20%) BizTalk Server
4 2 (1.60%) Confluence
4 2 (1.60%) Elasticsearch
5 1 (0.80%) CMS
5 1 (0.80%) Drupal
5 1 (0.80%) WordPress
Applications
1 4 (3.20%) Microsoft Excel
1 4 (3.20%) Microsoft Office
2 1 (0.80%) Microsoft PowerPoint
Business Applications
1 90 (72.00%) Dynamics CRM
2 5 (4.00%) Sparx Enterprise Architect
2 5 (4.00%) Unit4 Business World
3 3 (2.40%) Dynamics AX
4 2 (1.60%) NetSuite
5 1 (0.80%) Oracle EBS
5 1 (0.80%) Salesforce.com CRM
5 1 (0.80%) SAP IS-U
5 1 (0.80%) Siebel CRM
Cloud Services
1 60 (48.00%) Azure
1 60 (48.00%) Dynamics 365
2 20 (16.00%) Power Platform
3 18 (14.40%) PaaS
4 10 (8.00%) Office 365
5 8 (6.40%) PowerApps
6 6 (4.80%) Serverless
7 5 (4.00%) SaaS
8 3 (2.40%) Azure Active Directory
8 3 (2.40%) Azure Functions
8 3 (2.40%) IaaS
8 3 (2.40%) Mimecast
8 3 (2.40%) OneDrive
9 2 (1.60%) Azure Data Factory
10 1 (0.80%) AWS
10 1 (0.80%) CheetahMail
10 1 (0.80%) Fastly
Communications & Networking
1 3 (2.40%) Cisco ASA
1 3 (2.40%) Cisco IOS
1 3 (2.40%) DHCP
1 3 (2.40%) Skype
1 3 (2.40%) VLAN
1 3 (2.40%) VPN
1 3 (2.40%) WAN
2 1 (0.80%) WebEx
Database & Business Intelligence
1 18 (14.40%) Power BI
2 16 (12.80%) SQL Server
3 8 (6.40%) SQL Server Reporting Services
4 3 (2.40%) Data Warehouse
4 3 (2.40%) SQL Server 2017
4 3 (2.40%) SQL Server Integration Services
5 2 (1.60%) Azure SQL Database
5 2 (1.60%) NoSQL
5 2 (1.60%) PowerCenter
6 1 (0.80%) BusinessObjects
6 1 (0.80%) MySQL
6 1 (0.80%) Oracle BI EE
6 1 (0.80%) Oracle Database
6 1 (0.80%) Oracle8/8i Database
6 1 (0.80%) Oracle9i Database
6 1 (0.80%) SAP BW
6 1 (0.80%) SQL Server 2012
6 1 (0.80%) SQL Server 2016
Development Applications
1 16 (12.80%) Visual Studio
2 12 (9.60%) Team Foundation Server
3 9 (7.20%) Visual Studio Team System
4 5 (4.00%) JMeter
4 5 (4.00%) SilkPerformer
4 5 (4.00%) SilkTest
5 3 (2.40%) Selenium
6 2 (1.60%) JIRA
7 1 (0.80%) Cucumber
7 1 (0.80%) Firebug
7 1 (0.80%) Gatling
7 1 (0.80%) Git (software)
7 1 (0.80%) Jenkins
7 1 (0.80%) SoapUI
7 1 (0.80%) SpecFlow
7 1 (0.80%) Vagrant
7 1 (0.80%) WebDriver
General
1 18 (14.40%) Finance
2 11 (8.80%) Public Sector
3 7 (5.60%) Marketing
4 4 (3.20%) Banking
5 1 (0.80%) Automotive
5 1 (0.80%) Local Government
5 1 (0.80%) Retail
Job Titles
1 30 (24.00%) Developer
2 16 (12.80%) Architect
2 16 (12.80%) CRM Developer
3 14 (11.20%) Consultant
4 13 (10.40%) Analyst
4 13 (10.40%) Dynamics CRM Developer
5 10 (8.00%) Azure Engineer
6 9 (7.20%) Project Manager
7 8 (6.40%) CRM Architect
7 8 (6.40%) CRM Consultant
7 8 (6.40%) Dynamics CRM Architect
8 7 (5.60%) CRM Analyst
8 7 (5.60%) Microsoft Developer
8 7 (5.60%) Support Engineer
8 7 (5.60%) Technical Architect
9 6 (4.80%) Functional Consultant
9 6 (4.80%) Solutions Architect
10 5 (4.00%) Administrator
10 5 (4.00%) Infrastructure Engineer
10 5 (4.00%) Lead Developer
Libraries, Frameworks & Software Standards
1 32 (25.60%) .NET
2 17 (13.60%) ASP.NET
3 13 (10.40%) HTML
4 9 (7.20%) CSS
5 8 (6.40%) jQuery
6 7 (5.60%) REST
7 6 (4.80%) .NET Framework
7 6 (4.80%) ASP.NET MVC
7 6 (4.80%) ASP.NET MVC 4
8 5 (4.00%) Web Services
9 4 (3.20%) LINQ
9 4 (3.20%) WCF
10 3 (2.40%) OAuth
10 3 (2.40%) OpenID
10 3 (2.40%) RESTful
10 3 (2.40%) SAML
11 2 (1.60%) HTML5
11 2 (1.60%) NHibernate
12 1 (0.80%) CSS3
Miscellaneous
1 5 (4.00%) User Experience
2 3 (2.40%) Management Information System
2 3 (2.40%) Tandem
2 3 (2.40%) Video Conferencing
3 2 (1.60%) Enterprise Software
3 2 (1.60%) Greenfield Project
3 2 (1.60%) Marketing Technology
4 1 (0.80%) Analytical Skills
4 1 (0.80%) Data Centre
4 1 (0.80%) PMI
4 1 (0.80%) Self-Motivation
Operating Systems
1 4 (3.20%) Windows
2 3 (2.40%) Windows 10
3 1 (0.80%) Linux
3 1 (0.80%) Ubuntu
Processes & Methodologies
1 44 (35.20%) Agile Software Development
2 20 (16.00%) Stakeholder Management
3 18 (14.40%) DevOps
3 18 (14.40%) Migration
4 16 (12.80%) Scrum
5 15 (12.00%) Problem Management
6 13 (10.40%) Data Migration
7 12 (9.60%) MVC
8 10 (8.00%) Business Intelligence
9 9 (7.20%) ERP
9 9 (7.20%) Process Improvement
10 8 (6.40%) ArchiMate
10 8 (6.40%) Project Management
10 8 (6.40%) Test Automation
10 8 (6.40%) UML
10 8 (6.40%) Workflow
11 7 (5.60%) Test Scripting
12 6 (4.80%) Continuous Integration
12 6 (4.80%) Kanban
12 6 (4.80%) Waterfall
Programming Languages
1 31 (24.80%) C#
2 24 (19.20%) JavaScript
3 16 (12.80%) SQL
4 3 (2.40%) Java
4 3 (2.40%) PowerShell
5 1 (0.80%) ABAP
5 1 (0.80%) Apex Code
5 1 (0.80%) C
5 1 (0.80%) PHP
5 1 (0.80%) PL/SQL
5 1 (0.80%) Python
5 1 (0.80%) R
Qualifications
1 2 (1.60%) ISTQB
1 2 (1.60%) SC Cleared
1 2 (1.60%) Security Cleared
2 1 (0.80%) BPSS Clearance
2 1 (0.80%) PMI Certification
Quality Assurance & Compliance
1 8 (6.40%) SLA
2 3 (2.40%) Data Quality
2 3 (2.40%) GDPR
System Software
1 6 (4.80%) Active Directory
2 3 (2.40%) VMware Infrastructure
3 1 (0.80%) Virtual Machines
Systems Management
1 3 (2.40%) FortiGate
1 3 (2.40%) Microsoft Intune
1 3 (2.40%) SCCM
1 3 (2.40%) Single Sign-On
1 3 (2.40%) Terraform
Vendors
1 78 (62.40%) Microsoft
2 6 (4.80%) Salesforce.com
3 5 (4.00%) Micro Focus
3 5 (4.00%) Sparx
4 4 (3.20%) SolarWinds
5 3 (2.40%) Aerohive Networks
5 3 (2.40%) Apple
5 3 (2.40%) Cisco
5 3 (2.40%) Darktrace
5 3 (2.40%) Informatica
5 3 (2.40%) Juniper
5 3 (2.40%) Meraki
5 3 (2.40%) Oracle
5 3 (2.40%) Polycom
5 3 (2.40%) Splunk
5 3 (2.40%) VMware
5 3 (2.40%) Zscaler
6 2 (1.60%) Adobe
6 2 (1.60%) JD Edwards
6 2 (1.60%) SAP