Period
to 21 January 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 34 29 42
Rank change year-on-year -5 +13 -1
Contract jobs citing CRM 222 305 184
As % of all contract IT jobs advertised in the West Midlands 4.79% 5.62% 3.71%
As % of the Processes & Methodologies category 5.80% 6.81% 4.57%
Number of daily rates quoted 147 204 138
West Midlands median daily rate £430 £400 £425
Median daily rate % change year-on-year +7.50% -5.88% +9.68%
10th Percentile £313 £258 £300
90th Percentile £575 £575 £700
England median daily rate £440 £425 £423
% change year-on-year +3.53% +0.59% -0.59%
Number of hourly rates quoted 5 7 3
West Midlands median hourly rate £12.42 £16.00 £19.00
Median hourly rate % change year-on-year -22.38% -15.79% +8.57%
10th Percentile £8.39 £14.40 £16.20
90th Percentile £25.52 £18.75 £29.80
England median hourly rate £20.50 £29.50 £20.00
% change year-on-year -30.51% +47.50% +0.23%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3,827 4,481 4,028
As % of all contract IT jobs advertised in the West Midlands 82.59% 82.54% 81.18%
Number of daily rates quoted 2,430 2,707 2,264
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +4.17%
10th Percentile £244 £250 £245
90th Percentile £550 £550 £545
England median daily rate £450 £433 £425
% change year-on-year +3.93% +1.88% +6.12%
Number of hourly rates quoted 143 133 165
West Midlands median hourly rate £24.98 £21.26 £20.00
Median hourly rate % change year-on-year +17.50% +6.30% -11.11%
10th Percentile £11.33 £10.90 £10.98
90th Percentile £48.75 £41.86 £43.75
England median hourly rate £24.00 £25.00 £23.00
% change year-on-year -4.00% +8.70% +15.00%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 21 January 2018.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 21 January 2018.

Contractor hourly rate histogram for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -17 78 £425 -5.56% 22
Warwickshire -2 30 £381 +2.35% 9
Coventry -13 22 £425 +13.33% 14
Solihull +21 20 £550 +46.67% 9
Staffordshire -6 7 £388 +14.81% 10
Kingswinford - 5 £460 -
Wolverhampton -5 3 £450 +6.19% 3
Shropshire +9 1 - - 4
Herefordshire -1 1 £250 -45.95%
Worcestershire -7 1 - - 5
CRM
England

For the 6 months to 21 January 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for CRM.

1 120 (54.05%) Dynamics CRM
2 98 (44.14%) Microsoft
3 67 (30.18%) Agile Software Development
4 56 (25.23%) .NET
5 38 (17.12%) Stakeholder Management
5 38 (17.12%) SQL
6 37 (16.67%) Finance
7 36 (16.22%) Dynamics 365
8 32 (14.41%) Microsoft Azure
9 31 (13.96%) JavaScript
10 29 (13.06%) SQL Server
11 28 (12.61%) Test Automation
12 27 (12.16%) User Stories
13 22 (9.91%) C#
14 21 (9.46%) Migration
15 20 (9.01%) SAP
16 19 (8.56%) HTML
16 19 (8.56%) SharePoint
16 19 (8.56%) Project Management
16 19 (8.56%) Integration Testing
17 18 (8.11%) SDLC
17 18 (8.11%) ITIL
18 17 (7.66%) CSS
18 17 (7.66%) Salesforce.com
18 17 (7.66%) Marketing
19 14 (6.31%) E-Commerce
19 14 (6.31%) Business Intelligence
19 14 (6.31%) Data Migration
20 13 (5.86%) ERP
20 13 (5.86%) Web Services

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (8.56%) SharePoint
2 9 (4.05%) BizTalk Server
3 6 (2.70%) IIS
3 6 (2.70%) Skype for Business
4 5 (2.25%) CMS
5 4 (1.80%) Oracle SOA Suite
6 3 (1.35%) SharePoint Server
7 2 (0.90%) MS Project Server
8 1 (0.45%) Apache
8 1 (0.45%) Confluence
8 1 (0.45%) MS Exchange
8 1 (0.45%) Mule
8 1 (0.45%) Oracle Workflow
8 1 (0.45%) SharePoint 2010
Applications
1 8 (3.60%) Microsoft Office
2 3 (1.35%) Microsoft Excel
2 3 (1.35%) MS Visio
3 2 (0.90%) Microsoft Project
4 1 (0.45%) Microsoft PowerPoint
Business Applications
1 120 (54.05%) Dynamics CRM
2 10 (4.50%) Dynamics AX
3 6 (2.70%) SAP IS-U
4 5 (2.25%) SAP CRM
5 4 (1.80%) assyst
5 4 (1.80%) Remedy ITSM
6 2 (0.90%) Salesforce.com CRM
7 1 (0.45%) Cognos Business Intelligence
7 1 (0.45%) Cognos TM1
7 1 (0.45%) Maximo
7 1 (0.45%) Oracle CRM
7 1 (0.45%) Scribe Insight
Cloud Services
1 36 (16.22%) Dynamics 365
2 32 (14.41%) Microsoft Azure
3 12 (5.41%) SaaS
4 7 (3.15%) Office 365
5 5 (2.25%) IaaS
5 5 (2.25%) PaaS
6 2 (0.90%) Scribe Online
7 1 (0.45%) Amazon AWS
7 1 (0.45%) Azure Active Directory
7 1 (0.45%) Google Analytics
Communications & Networking
1 6 (2.70%) Network Security
2 4 (1.80%) LAN
3 3 (1.35%) Wireless
4 2 (0.90%) Internet
5 1 (0.45%) SAN
5 1 (0.45%) Skype
5 1 (0.45%) VoIP
5 1 (0.45%) VPN
Database & Business Intelligence
1 29 (13.06%) SQL Server
2 12 (5.41%) SQL Server Integration Services
3 7 (3.15%) SQL Server Reporting Services
4 6 (2.70%) Oracle Database
4 6 (2.70%) Oracle Database 10g
4 6 (2.70%) Oracle Database 11g
5 2 (0.90%) Azure SQL Database
5 2 (0.90%) Data Warehouse
5 2 (0.90%) Microsoft Power View
5 2 (0.90%) Power BI
5 2 (0.90%) Relational Database
5 2 (0.90%) SQL Server 2008
6 1 (0.45%) Oracle Reports
6 1 (0.45%) SQL Server 2012
6 1 (0.45%) SQL Server 2016
6 1 (0.45%) SQL Server Analysis Services
6 1 (0.45%) ZAP BI
Development Applications
1 11 (4.95%) Visual Studio Team System
2 9 (4.05%) JIRA
3 5 (2.25%) Team Foundation Server
4 4 (1.80%) Subversion
5 3 (1.35%) Visual Studio
6 2 (0.90%) SoapUI
7 1 (0.45%) Git (software)
7 1 (0.45%) HP UFT
7 1 (0.45%) Selenium
General
1 37 (16.67%) Finance
2 17 (7.66%) Marketing
3 12 (5.41%) Retail
4 11 (4.95%) Automotive
5 8 (3.60%) Back Office
6 6 (2.70%) Advertising
6 6 (2.70%) Manufacturing
7 3 (1.35%) Local Government
8 1 (0.45%) Banking
8 1 (0.45%) Billing
8 1 (0.45%) Legal
Job Titles
1 58 (26.13%) Developer
2 46 (20.72%) Analyst
3 35 (15.77%) CRM Developer
4 30 (13.51%) Consultant
5 27 (12.16%) Architect
5 27 (12.16%) Dynamics CRM Developer
6 26 (11.71%) CRM Consultant
7 19 (8.56%) Business Analyst
7 19 (8.56%) CRM Analyst
8 16 (7.21%) Solutions Architect
9 15 (6.76%) Microsoft Developer
10 13 (5.86%) Dynamics CRM Consultant
10 13 (5.86%) Project Manager
11 12 (5.41%) CRM Manager
12 11 (4.95%) Microsoft CRM Consultant
13 10 (4.50%) Portal Developer
14 9 (4.05%) CRM Business Analyst
14 9 (4.05%) Functional Consultant
14 9 (4.05%) Microsoft Consultant
14 9 (4.05%) Test Manager
Libraries, Frameworks & Software Standards
1 56 (25.23%) .NET
2 19 (8.56%) HTML
3 17 (7.66%) CSS
4 13 (5.86%) Web Services
5 12 (5.41%) ASP.NET
6 9 (4.05%) WCF
7 6 (2.70%) JSON
7 6 (2.70%) WPF
8 5 (2.25%) jQuery
8 5 (2.25%) REST
8 5 (2.25%) SOAP
9 4 (1.80%) .NET Framework
9 4 (1.80%) XML
10 3 (1.35%) AngularJS
10 3 (1.35%) HTML5
11 2 (0.90%) Visualforce
12 1 (0.45%) ASP.NET MVC
12 1 (0.45%) ASP.NET MVC 5
12 1 (0.45%) COM
12 1 (0.45%) LINQ
Miscellaneous
1 11 (4.95%) Analytical Skills
1 11 (4.95%) User Experience
2 3 (1.35%) Computer Science
2 3 (1.35%) Data Centre
2 3 (1.35%) EPoS
2 3 (1.35%) Greenfield Project
2 3 (1.35%) Management Information System
3 2 (0.90%) AS400
3 2 (0.90%) Internet of Things
3 2 (0.90%) Mobile App
3 2 (0.90%) Social Media
3 2 (0.90%) Virtual Team
3 2 (0.90%) Wiki
4 1 (0.45%) Data Structures
4 1 (0.45%) IVR
Operating Systems
1 12 (5.41%) Windows
2 3 (1.35%) Unix
2 3 (1.35%) Windows Server
3 1 (0.45%) Linux
Processes & Methodologies
1 67 (30.18%) Agile Software Development
2 38 (17.12%) Stakeholder Management
3 28 (12.61%) Test Automation
4 27 (12.16%) User Stories
5 21 (9.46%) Migration
6 19 (8.56%) Integration Testing
6 19 (8.56%) Project Management
7 18 (8.11%) ITIL
7 18 (8.11%) SDLC
8 14 (6.31%) Business Intelligence
8 14 (6.31%) Data Migration
8 14 (6.31%) E-Commerce
9 13 (5.86%) Business Analysis
9 13 (5.86%) ERP
10 12 (5.41%) Data Management
10 12 (5.41%) Test Scripting
10 12 (5.41%) Test Strategy
11 11 (4.95%) Scrum
11 11 (4.95%) SOA
11 11 (4.95%) Workflow
Programming Languages
1 38 (17.12%) SQL
2 31 (13.96%) JavaScript
3 22 (9.91%) C#
4 6 (2.70%) PL/SQL
5 4 (1.80%) PowerShell
5 4 (1.80%) T-SQL
6 3 (1.35%) ABAP
6 3 (1.35%) PHP
6 3 (1.35%) TypeScript
7 2 (0.90%) C
7 2 (0.90%) RPG
7 2 (0.90%) Shell Script
8 1 (0.45%) C++
8 1 (0.45%) Java
Qualifications
1 9 (4.05%) Degree
2 7 (3.15%) SC Cleared
2 7 (3.15%) Security Cleared
3 6 (2.70%) MCTS
3 6 (2.70%) Microsoft Certification
4 4 (1.80%) ISEB
5 3 (1.35%) Computer Science Degree
5 3 (1.35%) ISTQB
6 2 (0.90%) JNCIA
7 1 (0.45%) BPSS Clearance
7 1 (0.45%) CISSP
7 1 (0.45%) ISEB Practitioner
7 1 (0.45%) ISTQB Foundation Certification
7 1 (0.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (3.15%) QA
2 5 (2.25%) PMO
3 2 (0.90%) GDPR
3 2 (0.90%) SLA
4 1 (0.45%) COBIT
4 1 (0.45%) Data Quality
4 1 (0.45%) Disclosure Scotland
System Software
1 8 (3.60%) Active Directory
2 2 (0.90%) Virtual Machines
2 2 (0.90%) VMware Infrastructure
Systems Management
1 4 (1.80%) HP Quality Center
Vendors
1 98 (44.14%) Microsoft
2 20 (9.01%) SAP
3 17 (7.66%) Salesforce.com
4 10 (4.50%) Oracle
5 6 (2.70%) Juniper
6 5 (2.25%) HP
6 5 (2.25%) Remedy
7 4 (1.80%) BMC
8 3 (1.35%) Northgate
9 2 (0.90%) Capita
9 2 (0.90%) Conga
9 2 (0.90%) Serena
9 2 (0.90%) Siebel
9 2 (0.90%) VMware
10 1 (0.45%) Citrix
10 1 (0.45%) Cognos
10 1 (0.45%) Epicor
10 1 (0.45%) Google
10 1 (0.45%) Guidewire
10 1 (0.45%) Sage