Period
to 16 December 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 58 35 32
Rank change year-on-year -23 -3 +10
Contract jobs citing CRM 193 239 325
As % of all contract IT jobs advertised in the West Midlands 3.74% 4.97% 5.52%
As % of the Processes & Methodologies category 4.32% 5.92% 6.54%
Number of daily rates quoted 143 158 216
West Midlands median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -5.88%
10th Percentile £350 £305 £253
90th Percentile £625 £566 £556
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% -
Number of hourly rates quoted 2 4 7
West Midlands median hourly rate £17.46 £12.42 £16.00
Median hourly rate % change year-on-year +40.58% -22.38% -15.79%
10th Percentile £12.62 £9.37 £14.40
90th Percentile £22.69 £27.58 £18.75
England median hourly rate £22.00 £21.00 £28.50
% change year-on-year +4.76% -26.32% +34.91%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,472 4,035 4,967
As % of all contract IT jobs advertised in the West Midlands 86.77% 83.85% 84.36%
Number of daily rates quoted 2,764 2,604 2,972
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £270 £241 £250
90th Percentile £575 £550 £550
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% -
Number of hourly rates quoted 149 141 146
West Midlands median hourly rate £15.85 £25.12 £17.06
Median hourly rate % change year-on-year -36.90% +47.25% -14.70%
10th Percentile £10.98 £11.75 £10.61
90th Percentile £43.75 £48.75 £41.28
England median hourly rate £22.10 £25.00 £23.00
% change year-on-year -11.61% +8.70% +4.55%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 16 December 2018.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 67 £450 +12.36% 35
Coventry +16 48 £454 +6.76% 10
Warwickshire 0 31 £450 +12.50% 13
Wolverhampton +6 10 £475 +5.56% 1
Shropshire -54 5 £377 - 1
Staffordshire -17 3 £356 -3.39% 6
Herefordshire -16 2 £325 -13.33% 1
Solihull -16 2 £288 -47.73% 3
Worcestershire -5 1 £325 - 3
Walsall - 1 - - 1
CRM
England

For the 6 months to 16 December 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for CRM.

1 118 (61.14%) Dynamics CRM
2 92 (47.67%) Microsoft
3 66 (34.20%) Dynamics 365
4 62 (32.12%) .NET
5 49 (25.39%) SQL
6 46 (23.83%) JavaScript
6 46 (23.83%) Agile Software Development
7 45 (23.32%) Microsoft Azure
8 44 (22.80%) C#
9 40 (20.73%) Workflow
10 38 (19.69%) SQL Server
11 32 (16.58%) Migration
12 29 (15.03%) Stakeholder Management
13 25 (12.95%) Marketing
14 24 (12.44%) WCF
14 24 (12.44%) Project Management
15 23 (11.92%) SQL Server Reporting Services
15 23 (11.92%) ASP.NET Web API
16 22 (11.40%) SQL Server Integration Services
17 21 (10.88%) Salesforce.com
17 21 (10.88%) ASP.NET
18 20 (10.36%) HTML
18 20 (10.36%) Data Migration
19 19 (9.84%) Business Analysis
20 18 (9.33%) Business Intelligence
20 18 (9.33%) Finance
21 16 (8.29%) MVC
21 16 (8.29%) Visual Studio
21 16 (8.29%) SDLC
22 15 (7.77%) OO

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (2.59%) CMS
1 5 (2.59%) SharePoint
2 3 (1.55%) Confluence
2 3 (1.55%) Sitecore CMS
3 2 (1.04%) EPiServer
4 1 (0.52%) Apache
4 1 (0.52%) Apache ServiceMix
4 1 (0.52%) Apache Spark
4 1 (0.52%) BizTalk Server
Applications
1 2 (1.04%) Microsoft Excel
2 1 (0.52%) Microsoft Office
2 1 (0.52%) Microsoft PowerPoint
Business Applications
1 118 (61.14%) Dynamics CRM
2 5 (2.59%) Salesforce.com CRM
3 4 (2.07%) Dynamics AX
4 2 (1.04%) Dynamics NAV
4 2 (1.04%) SAP CRM
5 1 (0.52%) assyst
5 1 (0.52%) Oracle Retail
5 1 (0.52%) Remedy ITSM
5 1 (0.52%) SAP HR
5 1 (0.52%) SAP VC
Cloud Services
1 66 (34.20%) Dynamics 365
2 45 (23.32%) Microsoft Azure
3 13 (6.74%) SaaS
4 7 (3.63%) Salesforce Service Cloud
5 6 (3.11%) Azure Data Factory
5 6 (3.11%) Force.com
6 5 (2.59%) Office 365
6 5 (2.59%) PaaS
7 3 (1.55%) IaaS
8 2 (1.04%) Amazon AWS
8 2 (1.04%) Azure Functions
8 2 (1.04%) Serverless
9 1 (0.52%) Google Cloud Platform
9 1 (0.52%) Salesforce Sales Cloud
Communications & Networking
1 2 (1.04%) Kerberos
Database & Business Intelligence
1 38 (19.69%) SQL Server
2 23 (11.92%) SQL Server Reporting Services
3 22 (11.40%) SQL Server Integration Services
4 8 (4.15%) SQL Server 2012
4 8 (4.15%) SQL Server 2016
5 6 (3.11%) Azure SQL Database
5 6 (3.11%) Power BI
6 2 (1.04%) Data Warehouse
6 2 (1.04%) Relational Database
6 2 (1.04%) SAP HANA
7 1 (0.52%) Apache Cassandra
7 1 (0.52%) Big Data
7 1 (0.52%) Data Lake
7 1 (0.52%) MongoDB
7 1 (0.52%) MySQL
7 1 (0.52%) NoSQL
7 1 (0.52%) PostgreSQL
7 1 (0.52%) Redis
7 1 (0.52%) SQL Server 2008
7 1 (0.52%) SQL Server Analysis Services
Development Applications
1 16 (8.29%) Visual Studio
2 10 (5.18%) Team Foundation Server
3 8 (4.15%) JIRA
4 4 (2.07%) Visual Studio Team System
5 2 (1.04%) Selenium
6 1 (0.52%) Cucumber
6 1 (0.52%) Git (software)
6 1 (0.52%) GitLab
General
1 25 (12.95%) Marketing
2 18 (9.33%) Finance
3 10 (5.18%) Back Office
4 8 (4.15%) Local Government
5 5 (2.59%) Manufacturing
6 4 (2.07%) Retail
7 3 (1.55%) Automotive
7 3 (1.55%) Electronics
7 3 (1.55%) Telecoms
8 1 (0.52%) Billing
8 1 (0.52%) Games
8 1 (0.52%) Military
8 1 (0.52%) Publishing
Job Titles
1 59 (30.57%) Developer
2 34 (17.62%) Analyst
3 23 (11.92%) Business Analyst
3 23 (11.92%) CRM Developer
4 22 (11.40%) Consultant
5 18 (9.33%) Architect
6 16 (8.29%) Dynamics CRM Developer
7 15 (7.77%) CRM Analyst
8 14 (7.25%) CRM Consultant
8 14 (7.25%) Dynamics CRM Consultant
8 14 (7.25%) Project Manager
9 13 (6.74%) CRM Manager
10 11 (5.70%) CRM Business Analyst
10 11 (5.70%) Microsoft CRM Consultant
11 10 (5.18%) Microsoft Developer
12 9 (4.66%) .NET Developer
12 9 (4.66%) Administrator
13 8 (4.15%) C# Developer
13 8 (4.15%) Solutions Architect
14 7 (3.63%) Applications Developer
Libraries, Frameworks & Software Standards
1 62 (32.12%) .NET
2 24 (12.44%) WCF
3 23 (11.92%) ASP.NET Web API
4 21 (10.88%) ASP.NET
5 20 (10.36%) HTML
6 14 (7.25%) CSS
7 13 (6.74%) REST
7 13 (6.74%) SOAP
8 11 (5.70%) .NET Framework
9 10 (5.18%) Web Services
10 9 (4.66%) JSON
11 8 (4.15%) LINQ
12 7 (3.63%) XML
13 6 (3.11%) .NET Core
13 6 (3.11%) ASP.NET MVC
13 6 (3.11%) JSON Schema
13 6 (3.11%) OAuth
13 6 (3.11%) Visualforce
13 6 (3.11%) XSD
14 4 (2.07%) HTML5
Miscellaneous
1 10 (5.18%) Analytical Skills
2 5 (2.59%) Management Information System
3 4 (2.07%) Greenfield Project
4 2 (1.04%) Data Centre
4 2 (1.04%) Self-Motivation
4 2 (1.04%) Social Media
4 2 (1.04%) User Experience
5 1 (0.52%) Analytical Mindset
5 1 (0.52%) Clustering
5 1 (0.52%) Mobile App
5 1 (0.52%) PMI
5 1 (0.52%) Smart Meter
Operating Systems
1 5 (2.59%) Windows
2 4 (2.07%) Windows Server
3 1 (0.52%) VMS
Processes & Methodologies
1 46 (23.83%) Agile Software Development
2 40 (20.73%) Workflow
3 32 (16.58%) Migration
4 29 (15.03%) Stakeholder Management
5 24 (12.44%) Project Management
6 20 (10.36%) Data Migration
7 19 (9.84%) Business Analysis
8 18 (9.33%) Business Intelligence
9 16 (8.29%) MVC
9 16 (8.29%) SDLC
10 15 (7.77%) OO
11 14 (7.25%) Creative Thinking
11 14 (7.25%) Waterfall
12 12 (6.22%) OOP
12 12 (6.22%) Problem Management
13 11 (5.70%) Data Modelling
13 11 (5.70%) ITIL
13 11 (5.70%) Scrum
14 10 (5.18%) Customer Requirements
14 10 (5.18%) Data Cleansing
Programming Languages
1 49 (25.39%) SQL
2 46 (23.83%) JavaScript
3 44 (22.80%) C#
4 6 (3.11%) Apex Code
4 6 (3.11%) SOQL
4 6 (3.11%) SOSL
5 4 (2.07%) C
5 4 (2.07%) T-SQL
6 3 (1.55%) PowerShell
7 2 (1.04%) ABAP
8 1 (0.52%) Go
8 1 (0.52%) Python
8 1 (0.52%) VB
8 1 (0.52%) VB.NET
8 1 (0.52%) VB6
Qualifications
1 7 (3.63%) BPSS Clearance
2 6 (3.11%) Security Cleared
3 5 (2.59%) DBS Check
4 1 (0.52%) APMP
4 1 (0.52%) BC Cleared
4 1 (0.52%) CISSP
4 1 (0.52%) Degree
4 1 (0.52%) ISTQB
4 1 (0.52%) ISTQB Foundation Certification
4 1 (0.52%) PMI Certification
4 1 (0.52%) PRINCE2 Certification
4 1 (0.52%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (4.15%) GDPR
2 4 (2.07%) Data Quality
3 3 (1.55%) QA
4 1 (0.52%) Disclosure Scotland
4 1 (0.52%) ISO/IEC 27001
System Software
1 3 (1.55%) Active Directory
Systems Management
1 2 (1.04%) Single Sign-On
2 1 (0.52%) Kubernetes
2 1 (0.52%) Microsoft Clustering
2 1 (0.52%) Nagios
2 1 (0.52%) Opsview
2 1 (0.52%) SCVMM
Vendors
1 92 (47.67%) Microsoft
2 21 (10.88%) Salesforce.com
3 8 (4.15%) SAP
4 4 (2.07%) Sitecore
5 2 (1.04%) Pegasus
6 1 (0.52%) BMC
6 1 (0.52%) HubSpot
6 1 (0.52%) hybris
6 1 (0.52%) Mercator
6 1 (0.52%) Oracle
6 1 (0.52%) Remedy
6 1 (0.52%) Talend