Period
to 24 April 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 24 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > West Midlands
6 months to
24 Apr 2018
Same period 2017 Same period 2016
Rank 43 34 58
Rank change year-on-year -9 +24 -21
Contract jobs citing CRM 192 231 163
As % of all contract IT jobs advertised in the West Midlands 4.00% 5.04% 3.10%
As % of the Processes & Methodologies category 4.76% 6.21% 3.72%
Number of daily rates quoted 126 161 104
West Midlands median daily rate £425 £420 £403
Median daily rate % change year-on-year +1.19% +4.35% +8.05%
10th Percentile £325 £225 £275
90th Percentile £588 £538 £575
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.94%
Number of hourly rates quoted 12 2 1
West Midlands median hourly rate £10.41 £16.00 £11.00
Median hourly rate % change year-on-year -34.97% +45.45% -
10th Percentile £8.39 £15.00 £10.50
90th Percentile £13.18 £17.00 £11.50
England median hourly rate £17.00 £31.45 £19.50
% change year-on-year -45.95% +61.32% -12.11%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,036 3,720 4,385
As % of all contract IT jobs advertised in the West Midlands 84.08% 81.19% 83.32%
Number of daily rates quoted 2,516 2,333 2,424
West Midlands median daily rate £425 £400 £388
Median daily rate % change year-on-year +6.25% +3.23% +5.16%
10th Percentile £263 £240 £243
90th Percentile £575 £538 £545
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +4.29%
Number of hourly rates quoted 142 138 126
West Midlands median hourly rate £19.50 £20.25 £17.98
Median hourly rate % change year-on-year -3.70% +12.66% -20.11%
10th Percentile £10.50 £11.25 £10.73
90th Percentile £48.75 £39.58 £43.75
England median hourly rate £22.50 £25.00 £23.34
% change year-on-year -10.00% +7.11% +11.51%

CRM
Job Vacancy Trend in the West Midlands

Job postings citing CRM as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM in the West Midlands

CRM
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the West Midlands.

Contractor daily rate trend for CRM in the West Midlands

CRM
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 24 April 2018.

Contractor daily rate histogram for CRM in the West Midlands

CRM
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the West Midlands.

Contractor hourly rate trend for CRM in the West Midlands

CRM
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing CRM in the West Midlands over the 6 months to 24 April 2018.

Contractor hourly rate histogram for CRM in the West Midlands

CRM
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the West Midlands region over the 6 months to 24 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 85 £425 -5.56% 23
Warwickshire +4 34 £360 +2.86% 9
Coventry -37 15 £444 +4.41% 9
Staffordshire -16 4 £414 +16.55% 8
Solihull - 4 £433 - 5
Wolverhampton -3 3 £450 +7.14% 2
Herefordshire +1 1 £375 -10.45%
CRM
England

For the 6 months to 24 April 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for CRM.

1 114 (59.38%) Dynamics CRM
2 79 (41.15%) Microsoft
3 63 (32.81%) Agile Software Development
4 36 (18.75%) Finance
5 33 (17.19%) Stakeholder Management
6 32 (16.67%) SQL
7 29 (15.10%) Dynamics 365
8 28 (14.58%) User Stories
9 27 (14.06%) Test Automation
10 26 (13.54%) .NET
11 25 (13.02%) Salesforce.com
12 23 (11.98%) ITIL
12 23 (11.98%) JIRA
13 20 (10.42%) SDLC
13 20 (10.42%) SQL Server
14 19 (9.90%) HTML
14 19 (9.90%) Migration
15 17 (8.85%) JavaScript
15 17 (8.85%) Business Intelligence
15 17 (8.85%) Microsoft Azure
16 16 (8.33%) Test Management
17 15 (7.81%) Selenium
18 14 (7.29%) C#
18 14 (7.29%) CSS
18 14 (7.29%) Data Migration
18 14 (7.29%) Linux Command Line
18 14 (7.29%) Acceptance Criteria
19 13 (6.77%) Confluence
19 13 (6.77%) Project Management
20 12 (6.25%) Active Directory

CRM
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (6.77%) Confluence
2 12 (6.25%) SharePoint
3 10 (5.21%) BizTalk Server
4 6 (3.13%) CMS
5 1 (0.52%) IIS
5 1 (0.52%) Moodle
5 1 (0.52%) MS Exchange
5 1 (0.52%) MS Project Server
5 1 (0.52%) Mule
5 1 (0.52%) Oracle Workflow
5 1 (0.52%) SharePoint 2010
5 1 (0.52%) SharePoint Server
5 1 (0.52%) Skype for Business
5 1 (0.52%) Totara
Applications
1 6 (3.13%) Microsoft Office
2 2 (1.04%) Microsoft Excel
3 1 (0.52%) Microsoft Project
3 1 (0.52%) Spreadsheet
Business Applications
1 114 (59.38%) Dynamics CRM
2 11 (5.73%) assyst
2 11 (5.73%) Remedy ITSM
3 6 (3.13%) Dynamics AX
4 3 (1.56%) NetSuite
4 3 (1.56%) Salesforce.com CRM
5 2 (1.04%) Oracle CRM
5 2 (1.04%) SAP CRM
6 1 (0.52%) Cognos Business Intelligence
6 1 (0.52%) Cognos TM1
6 1 (0.52%) Dynamics NAV
6 1 (0.52%) Oracle EBS
6 1 (0.52%) ResourceLink
6 1 (0.52%) Sage 200
6 1 (0.52%) SAP S/4HANA
6 1 (0.52%) Scribe Insight
6 1 (0.52%) Siebel CRM
Cloud Services
1 29 (15.10%) Dynamics 365
2 17 (8.85%) Microsoft Azure
3 8 (4.17%) SaaS
4 7 (3.65%) Slack
5 2 (1.04%) IaaS
6 1 (0.52%) Google Analytics
6 1 (0.52%) Office 365
6 1 (0.52%) PaaS
6 1 (0.52%) Scribe Online
Communications & Networking
1 2 (1.04%) Internet
Database & Business Intelligence
1 20 (10.42%) SQL Server
2 9 (4.69%) SQL Server Reporting Services
3 8 (4.17%) SQL Server Integration Services
4 4 (2.08%) MySQL
4 4 (2.08%) Redis
5 3 (1.56%) Power BI
5 3 (1.56%) SQL Server 2008
6 2 (1.04%) Data Warehouse
6 2 (1.04%) GIS
6 2 (1.04%) Microsoft Power View
6 2 (1.04%) Relational Database
7 1 (0.52%) Oracle BI EE
7 1 (0.52%) Qlik Sense
7 1 (0.52%) QlikView
7 1 (0.52%) SAP Data Services
7 1 (0.52%) SQL Server 2012
7 1 (0.52%) SQL Server 2016
7 1 (0.52%) SQL Server Analysis Services
7 1 (0.52%) ZAP BI
Development Applications
1 23 (11.98%) JIRA
2 15 (7.81%) Selenium
3 10 (5.21%) TestRail
3 10 (5.21%) WebDriver
4 9 (4.69%) SpecFlow
5 8 (4.17%) Visual Studio Team System
6 7 (3.65%) Visual Studio
7 4 (2.08%) Atlassian Bamboo
7 4 (2.08%) Bitbucket
7 4 (2.08%) Jasmine
7 4 (2.08%) Mocha
8 3 (1.56%) Subversion
9 2 (1.04%) SoapUI
9 2 (1.04%) SOAtest
9 2 (1.04%) Team Foundation Server
10 1 (0.52%) Git (software)
10 1 (0.52%) HP UFT
General
1 36 (18.75%) Finance
2 12 (6.25%) Automotive
3 11 (5.73%) Marketing
4 6 (3.13%) Retail
5 5 (2.60%) Advertising
6 3 (1.56%) Legal
6 3 (1.56%) Manufacturing
6 3 (1.56%) Persian Language
7 2 (1.04%) Banking
Job Titles
1 43 (22.40%) Developer
2 35 (18.23%) Analyst
3 26 (13.54%) CRM Developer
4 25 (13.02%) Architect
5 22 (11.46%) Consultant
5 22 (11.46%) Dynamics CRM Developer
6 19 (9.90%) Business Analyst
7 18 (9.38%) CRM Consultant
8 15 (7.81%) Project Manager
9 13 (6.77%) Dynamics CRM Consultant
10 12 (6.25%) CRM Analyst
10 12 (6.25%) Solutions Architect
11 11 (5.73%) Microsoft CRM Consultant
12 10 (5.21%) CRM Manager
13 9 (4.69%) Microsoft Consultant
13 9 (4.69%) Microsoft Developer
13 9 (4.69%) Test Analyst
13 9 (4.69%) Tester
14 8 (4.17%) Automation Tester
15 7 (3.65%) Portal Developer
Libraries, Frameworks & Software Standards
1 26 (13.54%) .NET
2 19 (9.90%) HTML
3 14 (7.29%) CSS
4 9 (4.69%) Gherkin
5 8 (4.17%) AngularJS
5 8 (4.17%) HTML5
6 5 (2.60%) ASP.NET
6 5 (2.60%) Web Services
7 4 (2.08%) LESS
7 4 (2.08%) Node.js
7 4 (2.08%) Symfony
8 3 (1.56%) COM
8 3 (1.56%) Sass
8 3 (1.56%) XML
9 2 (1.04%) .NET Framework
9 2 (1.04%) JSON
10 1 (0.52%) CSS3
10 1 (0.52%) LDAP
10 1 (0.52%) SOAP
10 1 (0.52%) WCF
Miscellaneous
1 14 (7.29%) Linux Command Line
2 8 (4.17%) User Experience
3 5 (2.60%) Analytical Skills
4 3 (1.56%) Data Centre
5 2 (1.04%) Computer Science
5 2 (1.04%) Internet of Things
5 2 (1.04%) Management Information System
5 2 (1.04%) Mobile App
5 2 (1.04%) Self-Motivation
5 2 (1.04%) Social Media
5 2 (1.04%) Virtual Team
6 1 (0.52%) Data Protection Act
6 1 (0.52%) Data Structures
6 1 (0.52%) Greenfield Project
6 1 (0.52%) Learning Management System
6 1 (0.52%) SCORM
Operating Systems
1 12 (6.25%) Windows
2 11 (5.73%) Unix
3 4 (2.08%) Linux
4 1 (0.52%) Windows Server
Processes & Methodologies
1 63 (32.81%) Agile Software Development
2 33 (17.19%) Stakeholder Management
3 28 (14.58%) User Stories
4 27 (14.06%) Test Automation
5 23 (11.98%) ITIL
6 20 (10.42%) SDLC
7 19 (9.90%) Migration
8 17 (8.85%) Business Intelligence
9 16 (8.33%) Test Management
10 14 (7.29%) Acceptance Criteria
10 14 (7.29%) Data Migration
11 13 (6.77%) Project Management
12 12 (6.25%) DevOps
12 12 (6.25%) E-Commerce
12 12 (6.25%) ERP
12 12 (6.25%) Waterfall
13 11 (5.73%) Integration Testing
13 11 (5.73%) ITIL V3
13 11 (5.73%) Scrum
13 11 (5.73%) Workflow
Programming Languages
1 32 (16.67%) SQL
2 17 (8.85%) JavaScript
3 14 (7.29%) C#
4 4 (2.08%) Bash Shell
4 4 (2.08%) PHP
4 4 (2.08%) Python
4 4 (2.08%) T-SQL
5 3 (1.56%) TypeScript
6 1 (0.52%) C
6 1 (0.52%) PL/SQL
6 1 (0.52%) PowerShell
6 1 (0.52%) Shell Script
Qualifications
1 7 (3.65%) Degree
2 3 (1.56%) ISEB
2 3 (1.56%) ISTQB
2 3 (1.56%) Security Cleared
3 2 (1.04%) Computer Science Degree
4 1 (0.52%) CISSP
4 1 (0.52%) DV Cleared
4 1 (0.52%) MCTS
4 1 (0.52%) Microsoft Certification
4 1 (0.52%) SC Cleared
Quality Assurance & Compliance
1 3 (1.56%) Data Quality
1 3 (1.56%) GDPR
2 2 (1.04%) QA
3 1 (0.52%) COBIT
3 1 (0.52%) PMO
System Software
1 12 (6.25%) Active Directory
2 1 (0.52%) VMware Infrastructure
Systems Management
1 2 (1.04%) HP ALM
1 2 (1.04%) HP Quality Center
2 1 (0.52%) Single Sign-On
2 1 (0.52%) Systems Management Server (SMS)
Vendors
1 79 (41.15%) Microsoft
2 25 (13.02%) Salesforce.com
3 11 (5.73%) BMC
3 11 (5.73%) Remedy
4 6 (3.13%) Oracle
5 4 (2.08%) Atlassian
5 4 (2.08%) SAP
5 4 (2.08%) Zend
6 3 (1.56%) Northgate
7 2 (1.04%) Capita
7 2 (1.04%) Conga
7 2 (1.04%) HP
7 2 (1.04%) Sage
7 2 (1.04%) Siebel
8 1 (0.52%) Epicor
8 1 (0.52%) Guidewire
8 1 (0.52%) IBM
8 1 (0.52%) Pardot
8 1 (0.52%) Salesforce Marketing Cloud
8 1 (0.52%) Tableau