26 to 37 of 37 2nd Line Support Analyst Jobs in the UK

Vistry Group is hiring a Service Desk Analyst for our Cheltenham office. You will resolve incidents on first call using 1st and 2nd line support knowledge, escalating when needed. The role offers agile working options, a competitive salary plus annual bonus ...

Interface Recruitment in Leeds is seeking an IT Technician to provide 1st and 2nd line support for desktop hardware, software and business systems. The role requires 35 hours per week (07.00 - 19.00 with 1 hour for lunch) with on‐call support after probation. ...

Group in Doncaster is seeking an IT Support Analyst to provide second-line technical support across the business. You will manage hardware, software and system issues and act as escalation point for the 1st Line Service Desk. Prior experience within ...

main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer … customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices … with core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st/2nd line requests, log tickets accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will support ...

Babcock International in Bristol is seeking a Service Desk Analyst to provide high-quality 1st & 2nd line application support across a portfolio of bespoke and commercial software. The role sits in the Digital Solutions team, with on-site and hybrid working arrangements, supporting … shifts Monday to Friday. You will resolve incidents, manage user access, and contribute to service performance in line with ITSM standards, collaborating with stakeholders across the business to ensure #J-18808-Ljbffr ...

Torfaen County Borough Council is seeking a Schools Desktop Support Analyst for Croesyceiliog School. The role supports schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport with a base at Croesyceiliog School. You will join the SRS Education Team delivering SLAs and project work as needed. … post emphasizes responsive desktop support, clear communication, and collaboration across multi-site teams within a public sector ICT environment. #J-18808-Ljbffr ...

your career you'll find a place to belong, contribute, develop and we'd love to hear from you. Provide Level 2 IT support to all Antares Global staff, taking ownership of incidents, problems and service requests that require second-line technical investigation and resolution. … will maintain clear records and keep users updated within agreed SLAs, follow the ITIL processes used by the IT Department, and escalation in line with documented procedures where specialist assistance is required. The role will proactively manage assigned ticket queues and maintain knowledge of new applications, tools ...

Vistry Group is seeking a Service Desk Analyst to join our Cheltenham team. You will provide first-line and second-line IT support, resolving incidents on the initial call where possible and escalating others to the appropriate teams. The role offers agile ...

Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. We are seeking an IT Analyst to join the Operations - IT team in Bolton. This permanent on-site role focuses on delivering reliable end-user support, account and device management ...

acting as the single point of contact for clients and ensuring timely updates. This demanding role involves administration of customer infrastructure, delivering second-line support, and proactive maintenance across Windows Server, Azure, Exchange/Office 365, and network tech, with occasional on-site work ...

versions Advanced network troubleshooting Firewall configuration DNS, DHCP, TCP/IP and internet routing IT best practices and configurations Role: Providing escalation support to the help desk Setup and configuration – Servers, firewalls, routers, wifi Help with project planning and implementation Going to site to help with installations ...