12 of 12 2nd Line Support Jobs in the Midlands

2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

2ND LINE SUPPORT - 2nd Line This role will be working within a fast-growing Operations team, who look after Technical Support of our existing customer base, as well as implementing projects and solutions for new prospects. This role would suit … experience working with many different types of exciting technologies. In-house training is provided and is complemented, by agreement, with official industry programs. Responsibilities 2ND LINE SUPPORT: • Answering phone calls and managing open tickets alongside the 1st line team • Assisting the 2nd … call shift rota, and occasional evening/weekend work (scheduled overtime) The successful candidate should have: • A minimum of 1 year’s 1st/2nd line helpdesk experience, ideally at a Managed Service Provider • Excellent customer service and communication skills • Full clean UK Driving license. • Ability to more »

Job Title: 1st/2nd Line IT Support Engineer Location: Birmingham Salary: £29,000 Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT … will play a crucial role in ensuring the smooth operation of IT hardware, servers, Office 365, and Windows environments. Key Responsibilities: Provide 1st and 2nd line support for a variety of IT issues. Troubleshoot and resolve problems related to IT hardware, servers, Office 365, and … documentation of support requests and resolutions. Deliver exceptional customer service and ensure client satisfaction. Ideal Candidate: Previous experience in a 1st/2nd line support role. Strong knowledge of IT hardware, servers, Office 365, and Windows. Excellent troubleshooting and problem-solving skills. Outstanding more »

progressive team? Great - please get in touch today. This leading law firm is keen to build on a successful 2024 by adding a further 2nd line Support Analyst to their team. This is a genuine opportunity to support the team across all offices … and to play your part in building and implementing new solutions to help propel the business to further growth in 2025. As a 2nd line Support Analyst you will gain opportunities for further career progression, ongoing training in a friendly and professional area. Benefits Excellent … stakeholders including lawyers, marketing, support team to ensure solutions are fit for purpose Required Skills and Qualifications: Previous experience in a technical 2nd line support role VMware 7 experience and MS Azure support experience Windows Server, Active Directory & Office 365 configuration more »

month Interim 2nd Line Support contract Job Type: Full-Time, On-site Security Clearance : Active SC Clearance Required Rate: £200.00 per day Location : Derby Key Responsibilities: Provide break-fix and hardware diagnostics. Build and configure laptops and desktops. Operate the Tech Bar three times a … week on a rota basis. Handle software BAU tasks, working on 2nd line tickets and remote desktop support. Requirements: Active SC Clearance. Proven experience in hardware diagnostics and break-fix. Proficiency in building and configuring laptops and desktops. Experience in providing 2nd line support more »

2nd Line Support Engineer - F1 Team Location – Brixworth - Onsite An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality support with a strong customer service … focus. You would be dedicated to an established F1 team. Providing support for any escalated IT issues which may arise. This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to … position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment. Responsibilities IT Operational Support: Provide exceptional operational support across the business for all IT services. Customer Service: Must display strong customer service skills with a positive more »

Role: 2nd Line IT Support Engineer Location: Wolverhampton Salary: £35,000 Are you a tech-savvy problem solver ready to take on dynamic challenges with a leading Managed Service Providers (MSP) ? We are seeking an enthusiastic and experienced 2nd Line IT Support professional for a full-time permanent position based in Wolverhampton. This role offers an exciting mix of remote support duties complemented by onsite visits to our diverse range of clients across the region. Key Responsibilities: Provide comprehensive second-line technical assistance. Troubleshoot complex issues … involving various hardware and software configurations. Support clients on site and remotely in the Midlands and surrounding area Deliver friendly customer service both remotely and face-to-face during client site visits. Required Skills & Experience: Technical Proficiency : You should be well-equipped with knowledge around common operating systems more »

Technical Support Engineer (2nd line Windows 0365) Normanton on Soar onsite to £40k Do you have experience of supporting Windows IT infrastructure? You could be progressing your career at a small, growing MSP that provide a comprehensive range of IT services across server and network … support, data centres and IT consultancy. As a Technical Support Engineer you'll support day to day activity on clients' IT networks but have a focus on assisting with new server and network projects, including designing and installing new networks from scratch through to … rise) Pension Paid for training and certifications Excellent career growth opportunities Apply now to find out more about this Technical Support Engineer (2nd line Windows 0365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and more »

Role: 1st/2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support … working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required … and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying more »

1st/2nd Line Support - Field Engineer 3 - 6 month contract £150/day Inside IR35 Must have own vehicle and clean UK driving licence All sites in Birmingham Health/charity experience preferred Office 365 Intune VMWare Cisco/network knowledge Must be able more »

1st/2nd Line Support - Field Engineer 3 - 6 month contract £150/day Inside IR35 Must have own vehicle and clean UK driving licence All sites in Birmingham Health/charity experience preferred Office 365 Intune VMWare Cisco/network knowledge Must be able more »

Job Title: 2nd Line 24/7 WAN Network Support Engineer Location of role: Solihull Location requirement : Fully on site Negotiable rates Inside IR35 Highly Desirable Skills: -Juniper SRX Platform: The ideal candidate will possess knowledge and hands-on experience with various SRX and MX more »