Service Delivery Manager
- Hiring Organisation
- Reed
- Location
- Basingstoke, Hampshire, UK
- Employment Type
- Full-time
services meet agreed SLAs, KPIs, and compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance … Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication and conflict-resolution skills Proven ability to juggle multiple priorities under pressure Analytical mindset with ...