1 to 25 of 1,684 Change Management Jobs in the UK

ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement … as the main point of contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT … service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead root cause analysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. Oversee the change management process, ensuring compliance with Defence sector standards. Compliance and Governance More ❯

environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks … cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size … a detailed knowledge of technical IT support roles/services as a requirement, across multiple technical areas. The role requires the ability to "lead by example" and perform line management for direct reports and manage service partners reporting into the function. Additional responsibilities are to respond to support requests by Key Responsibilities: IT Operations & Cloud Platform Management Lead More ❯

Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk - ideally from within the banking or insurance sector. The IT Operational … environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks … cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size More ❯

of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … We are seeking a highly skilled and experienced Lead End User Computing (EUC) Engineer to join our dynamic team .This role is pivotal in ensuring the seamless delivery and management of our end-user computing environment, including M365, desktops, laptops and mobile devices.The successful candidate will lead a team of EUC engineers, driving strategic initiatives, optimising user experiences, and … complex issues and acting as an escalation point, mentoring junior staff, and conducting regular performance and training reviews to maintain and improve upon the high standards expected. IT Service Management & Reporting: ITIL Framework proficiency: In-depth knowledge and practical experience working within an ITIL-aligned service delivery model, including incident, problem, and change management processes. ServiceNow experience More ❯

Job Description - Change Management Lead (AUS0093) Company : Worley Consulting Primary Location Primary Location : United Kingdom Other Locations Other Locations : United Arab Emirates, Spain, Oman Job Job : Digital Solutions Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Unposting Date Unposting Date : Jul 26, 2025 : Overview The Change Management Lead operates with a high … degree of autonomy, acting as the primary authority on change strategy, planning, and execution within assigned programs or projects. Empowered to assess organizational readiness, define change approaches, and lead the development of communications, training, and stakeholder engagement plans. The role has decision-making authority over change-related activities and the design of interventions to support adoption, with … the ability to influence project timelines, resourcing, and priorities in alignment with change impact. While the role does not typically carry direct budget ownership, the Change Management Lead may contribute to budgeting decisions related to change enablement, training, communication, and stakeholder engagement, and is accountable for ensuring cost-effective deployment of these activities. They work closely More ❯

Bachelors degree in Computer Science, Information Technology, or a related field Professional accreditation in ITIL , PRINCE2 , APMP , or equivalent Proven experience as a Certified Service Manager in service delivery management , particularly in system administration Experience managing IT operations , support teams, and budgets Excellent understanding of SLAs , compliance, service assurance, and contract/vendor management Comfortable working with delivery … alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support Role & Responsibilities As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience. Responsibilities … meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery models Ensuring effective change management and minimal business disruption Leading service performance reviews, audits, and reporting Managing licensing, service costs, and budget accruals Ensuring seamless transition from project delivery into operations Supporting More ❯

Moorfields benefits document. Job description Job responsibilities Skills needed for this role EPR configuration: You have previously worked on the build for Meditech Expanse or a similar EPR. Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services … with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and … accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can More ❯

IT Operation s Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology … environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks … cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud More ❯

IT Infrastructure Operation s and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology … environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and … access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such More ❯

provide recommendations based on understanding of business need, value drivers, process expertise and Salesforce functional knowledge. Plan and execute engaging, high quality functional workshops to elicit business needs. Project Management Create and execute workstream plans. Assist in the management of project delivery across end-to-end project lifecycle including change management, hypercare, testing and knowledge transfer. … business requirements through a variety of methods (including workshops, interviews, qualitative and quantitative data analysis). Experience with product roadmap definition. Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Proven ability to define, effectively document and confidently present recommendations to senior stakeholders. … and certifications in Public Sector Solutions, Health Cloud, Non Profit Cloud and Education Cloud or equivalent preferred. Experience collaborating across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success. Core project management experience, including management of risks, issues, actions and dependencies More ❯

innovation. What You'll be Doing: Develop and execute BT's service and delivery strategy for the South West Police forces, aligning with customer goals and collaborating with senior management to set overall client services strategy. Oversee the operational aspects of service delivery within the vertical, empowering the team to manage escalations, and ensuring prompt resolution of issues while … of service delivery within the vertical, including cost-to-serve analysis, budget allocation, and accountability for revenue targets and cost reduction initiatives. Lead processes aligned with the group including change management, service governance and assurance, risk and data management. Operate as an SME within own field of expertise, managing commercial and operational aspects of bids on managed service … and compliance policies and procedures within service/solution operation scope, ensuring compliance to internal and external regulations. Lead the implementation of continuous improvement opportunities to improve the service management team processes, such as first-time fix rates through better process, technology and management. Demonstrate ability to lead and motivate a team effectively, fostering a culture of excellence, collaboration More ❯

tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of future-state … solutions, requiring the development of new processes and the selection of a new platform. Your collaboration with internal stakeholders across Compliance, ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring … SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering More ❯

tools and leading strategic design initiatives to enhance compliance functions across EMEA. Role Overview: As the Senior Project Manager, you will oversee the tactical implementation of the FCG Case Management tool and the Findings Management tool, both of which will be deployed on existing technology platforms. In parallel, you will spearhead the design and delivery of future-state … solutions, requiring the development of new processes and the selection of a new platform. Your collaboration with internal stakeholders across Compliance, ITSD, Risk, and Change, as well as potential external partners, will be key to your success. Key Responsibilities: Project Leadership: Drive the end-to-end delivery of the Investigations Case Management and Findings Management tools, ensuring … SMEs, Legal, Risk, ITSD, and external consultants to define requirements and manage expectations. Process Design: Map current-state processes and design future-state workflows to enhance case and findings management efficiency. Technology Implementation: Oversee the configuration and deployment of tools, coordinating with ITSD and vendors as necessary. Governance & Reporting: Establish governance structures and provide updates to the programme steering More ❯

improve and innovate our application support strategies Key Responsibilities: Own Application Support Lifecycle: Ensure end-to-end support for critical business applications, meeting SLAs and availability targets. Incident & Problem Management: Lead resolution and root cause analysis for all Retail application incidents, including major (P1/P2) issues. Escalation & Crisis Leadership: Act as the escalation point for major incidents and … provide direction during critical outages. Stakeholder Collaboration: Engage with business, development, and infrastructure teams to address pain points and ensure smooth change and release transitions. Vendor Oversight: Manage third-party vendor performance and ensure accountability for service delivery. Service Monitoring & Metrics: Define and track KPIs, dashboards, and metrics to measure support quality and team performance. Proactive Monitoring: Drive proactive … detection and prevention of incidents across Retail applications. Continuous Improvement: Lead ongoing enhancements in support processes, tools, and technologies. Documentation Management: Ensure Retail application documentation is complete, current, and valuable. Bug Fixes & Security: Oversee bug resolution and implementation of security enhancements. Reporting: Deliver regular performance and service reports to the Retail Engineering Director. Skills & Experience: Proven experience as an More ❯

Hybrid) Develop and maintain detailed project plans, RAID logs, stakeholder comms, and status reports Own stakeholder engagement and communication across C-level execs, business units, and technical teams Drive change management and adoption strategies to maximize ROI on D365 investments ? What You'll Bring: Proven experience leading multiple full lifecycle Microsoft Dynamics 365 (F&O and/or … CE) projects 7+ years in project/program management roles, ideally in large-scale ERP/CRM implementations Strong understanding of D365 platform architecture, modules, and integration points Formal project management qualifications (e.g., PMP, PRINCE2, Agile Scrum Master) Exceptional leadership, communication, and stakeholder management skills Ability to manage scope, risks, resources, and timelines in dynamic, multi-vendor … acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA. Key Responsibilities Requirements Management: Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units. Translate approved requirements into clear user stories, detailed acceptance criteria, and … activities. Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI. Governance & Quality Assurance: Define, implement, and embed robust standards for change management, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms. Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving … base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. Stakeholder Engagement & Communication: Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team. Financial & Outcome Focus: Develop compelling ROI models for proposed technology initiatives More ❯

phases of projects. Service Improvement and Innovation: Continuously evaluate new technologies and recommend improvements to enhance the effectiveness, efficiency, and reliability of IT services and platforms. Collaboration and Relationship Management: Build and maintain strong relationships across IT, business teams, and key suppliers to ensure cohesive working relationships and effective service delivery. Infrastructure Performance and Continuity: Ensure high availability, performance … proactive monitoring, capacity planning, and service continuity strategies. Standards, Documentation, and Governance: Develop and maintain technical standards, documentation, and best practices. Participate in peer reviews and ensure adherence to change management and IT policies. Vendor and Supplier Engagement: Work closely with third-party vendors to deliver solutions and follow recommended best practices for system performance and reliability. Training … llneed: Essential skills & experience Strong interpersonal and influencing skills, with the ability to build proactive, constructive relationships at all levels-both internally and externally. Proven track record in driving change and delivering continuous improvement, with a focus on achieving tangible business outcomes. Solid project management skills with experience delivering projects on time, within budget, and aligned with objectives More ❯

Team/Role Overview The Enterprise Risk Management (ERM) function within Independent Risk Management is responsible for overseeing the implementation of the principles articulated in Citi's Enterprise Risk Management Framework (ERMF) and for the performance of specific enterprise-level risk management programs and processes that span the organization, the lines of defense and risk categories. … These programs and processes include risk identification, risk appetite and limits, risk frameworks and policy, enterprise risk analytics/stress testing, new activity risk management, strategic risk management and climate risk pillars. The Head of ERM also oversee the Risk Transformation and reports directly to the Citigroup Chief Risk Officer (CRO). As part of the Data Transformation … team for the ERM function, you will be part of a team responsible to establish, maintain, and communicate the Enterprise Risk Data and Tech transformation Management data strategy; define scope and requirements; oversee delivery of technology implementation roadmaps, ensuring that both business and regulatory requirements are met; and drive implementation and adoption of consistent data management standards and More ❯

monitoring solutions for complex computing environments Participate in capacity planning and performance optimization initiatives Drive infrastructure automation and continuous improvement Manage relationships with vendors and technical partners Vendor & Contract Management: Manage third-party Linux support contract and contractor relationships Define and monitor service level agreements Ensure contractor compliance with company security policies Review and approve contractor work Manage vendor … Manage infrastructure lifecycle planning Develop business cases for infrastructure improvements Key Competencies: Technical: Infrastructure architecture and design Performance optimization Problem-solving and troubleshooting Security best practices Technical documentation Business & Management: Contract negotiation and management Budget planning and control Risk management Audit response and compliance Strategic planning Vendor management Cost-benefit analysis Interpersonal: Strong communication skills Stakeholder … management Team collaboration Conflict resolution Customer service orientation Ability to bridge technical and scientific domains Leadership: Technical leadership Project management Mentoring and knowledge transfer Change management Strategic thinking Impact Metrics: Success in this role will be measured by: Infrastructure stability and performance improvements Stakeholder satisfaction levels Project delivery effectiveness Technical problem resolution metrics Team collaboration effectiveness More ❯

between the business and IT. The successful candidate will contribute to the analysis, design, and maintenance of front-to-back modules within the internal ETRM (Energy Trading and Risk Management) platform, as well as associated integrated systems and features. The role also involves second-level production support and process improvement initiatives. Key Responsibilities Business Analysis Deliver a high standard … in an Agile delivery environment (Scrum/Kanban) Work across global teams to ensure consistent integration and delivery. Maintain a well-defined and prioritized product backlog (User Stories, Epics, Change Management). Provide second-level support and escalate production issues appropriately. Day-to-Day & Monthly Activities Handle escalations from the local Natgas desk and other business units. Train … Agile tools (e.g., DevOps) Power BI (or other BI tools) for reporting and dashboard creation. Experience or certifications in: Microsoft technologies Software development or testing methodologies ITIL or project management frameworks Knowledge of additional programming/scripting languages (e.g., Python, VBA, C#). Exposure to Power or Power Derivatives is a plus. Profile Degree from an Engineering School or More ❯

new and existing requirements, testing/integration and implementation, performance tuning and patching, including some periodic monthly out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Provide 3rd line expertise and troubleshooting of all related service issues including management of vendors to ensure services are fully … to ensure that services are supported by the appropriate technical specialists. Ensure backup schedules & data retention and periodic maintenance are aligned to company requirements and standards. Proactive Identification and management of risks to services. Proposing suitable risk mitigation treatment plans in line with departmental approach to risk management. Agree and participate in scheduled BC/DR exercises, to ensure More ❯

new and existing requirements, testing/integration and implementation, performance tuning and patching, including some periodic monthly out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Provide 3rd line expertise and troubleshooting of all related service issues including management of vendors to ensure services are fully … to ensure that services are supported by the appropriate technical specialists. Ensure backup schedules & data retention and periodic maintenance are aligned to company requirements and standards. Proactive Identification and management of risks to services. Proposing suitable risk mitigation treatment plans in line with departmental approach to risk management. Agree and participate in scheduled BC/DR exercises, to ensure More ❯

Assurance: Define, prepare, and execute test strategies and test cases for SAP and servicenow integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with … QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in More ❯

Assurance: Define, prepare, and execute test strategies and test cases for SAP and servicenow integration applications. Perform functional, integration, regression, and user acceptance testing. Validate system changes through servicenow Change Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with … QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in More ❯

analysis, documenting processes, and overseeing user acceptance testing. • Develop, maintain, and ensure the accuracy of comprehensive project documentation, including project plans, risk logs, budget trackers, and action items, incorporating change management plans and transition strategies. • Provide regular updates on project status, and forecasts to all stakeholders, including the monthly project board, facilitating strategic decision-making. • Regularly liaise with … project sponsors and senior management to ensure project outcomes contribute to the strategic direction of the organization. • Manage project scopes and schedules, proactively adjusting plans to accommodate evolving project requirements, stakeholder expectations. • Build and maintain collaborative relationships with stakeholders at all levels, fostering an environment of mutual understanding and respect for diverse needs. • Apply strategic pressure to drive project … momentum, optimising resource allocation, and prioritising tasks to meet critical deadlines. • Advocate for and apply best practices in project management and change management within the CRS Governance framework, leveraging appropriate tools and methodologies that have been put in place. • Empower and motivate project team members, promoting a culture of ownership, accountability, and adaptability to change. • Champion continuous More ❯