Head of Service Delivery
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
decisions based on value, risk and business priority. Service governance and ITSM maturity: Own the ITSM roadmap and governance model, including incident, problem, request, change, knowledge, asset, configuration and service transition practices, ensuring standards are embedded and continuously improved. Operational readiness and change adoption: Ensure new stores, gyms … Major incident and escalation leadership: Own the major incident and executive escalation model, ensuring clear command, communication, root cause follow-up and business impact management for high-priority service issues. Global support and scalability: Shape and continuously improve a global support model that supports Gymshark’s growth across offices ...