Senior Service Delivery Manager
- Location
- East Midlands, England, United Kingdom
improve service performance, resilience, governance and user experience. Key Responsibilities - Lead the IT service delivery strategy and operating model. Drive service transformation, optimisation and continuous improvement. Establish effective service governance across SLAs, XLAs, OLAs and KPIs. Lead and develop service management teams, building a high-performance culture. Provide senior … experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience and customer experience. Desirable - Azure and/or AWS service management experience. Agile and DevOps environments. SIAM/multi ...