1 to 25 of 51 Customer Engagement Jobs in the North of England

Holidays The Opportunity An exciting opportunity has arisen for an experienced Chief Technology Officer to join a growing technology business specialising in cloud-based customer engagement, communications, AI-driven solutions and secure payment technologies. This is a pivotal leadership role with responsibility for defining and executing the organisation … deliver the company's technology and product development strategy aligned to business objectives. Create and manage a multi-year product roadmap covering communications, customer engagement and payment solutions. Lead the design, development and launch of innovative cloud-native products and services. Drive adoption of AI, machine learning ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain … very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address significant ...

client is seeking a customer-focused Customer Success Manager to play a key role in supporting clients throughout their journey with the business. This is an excellent opportunity for someone who enjoys building strong professional relationships, helping customers get the most value from a product or service … ensuring enquiries are managed efficiently. Key Responsibilities Support new customer onboarding and product adoption. Respond to customer queries and coordinate resolutions. Maintain accurate client records, notes and account activity. Monitor customer engagement and identify potential risks. Help prepare account reviews, usage reports and customer updates. ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands. Working closely with the Managing Director and Operations Director, you will help improve customer experience, commercial performance … websites. Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share. Improve conversion rates, merchandising, customer journeys and average order value. Own customer retention initiatives including email marketing and lifecycle communications. Internally lead or manage external 3rd parties providing ...

scalable, high quality solutions aligned to our IT strategy. You'll also play a key role in developing and supporting our Microsoft Dynamics 365 Customer Engagement (CE) platform and Power Platform capabilities. As one of our Systems Developers, you will work in a small team to:- Analyse business … skills, then LET'S TALK! Experience in software development across languages such as C#, .NET, JavaScript, SQL Hands-on experience with: Dynamics 365 CE (Customer Engagement) Power Platform (Power Automate, Dataverse) Strong understanding of: Model-driven apps and solution management Business rules, workflows, and automation Experience with Agile ...

than a technical delivery role. You'll be a trusted technical authority , responsible for shaping technology roadmaps , influencing network transformation programmes , and guiding senior customer stakeholders on the future direction of their network estate. You'll combine deep technical expertise with the ability to translate business requirements into long … clearance is preferred; eligibility for SC will also be considered. ** The Role In a Nutshell This role sits at the intersection of technical leadership, customer engagement and network transformation. Whilst retaining deep technical credibility, you'll operate at principal level, influencing architecture decisions, shaping technical roadmaps, driving service ...

Account Managers, suppliers and internal teams to support the full sales lifecycle. The role would suit someone with experience in sales support, inside sales, customer support, quotations, order tracking, supplier coordination or commercial administration within an IT, technology, reseller, distribution, managed services or customer-focused environment. You will … supporting customer engagement, preparing quotations, coordinating pricing and supplier information, maintaining CRM accuracy and helping ensure customers receive a responsive, professional and efficient service. Benefits £30,000 £40,000 basic salary Bonus/commission scheme Manchester office-based role (hybrid options post successful probationary period) Pension Career progression ...

manufacturing business with ambitious plans for growth. Operating within a specialist technical sector, they have built a strong reputation for quality, reliability, and customer service, resulting in a loyal and long-standing customer base. As the business continues to invest in its future, they are looking to appoint … Business Development Manager who can help strengthen customer relationships, maximise existing opportunities, and support the next phase of commercial growth. This is an excellent opportunity to join a business where your contribution will be highly visible, valued, and genuinely influential. Working Hours: Monday to Friday, office-based with regular ...

customers fully understand the capabilities of Sage Intacct and associated products and how it can meet their operational, financial, and strategic needs. Key responsibilities Customer Engagement Collaborate with sales, marketing, and account management teams to understand customer needs and align pre-sales efforts with overall business strategies. … address their needs. Solution Development Work closely with the authors and Pinnacle’s professional service teams to design and demonstrate solutions that meet customer requirement. Craft and deliver tailored presentations, demonstrations, and proof-of-concepts that showcase the value and capabilities of our products and services. Proposal Creation Working ...

will help shape product enhancements, deliver partner roadmap initiatives. This role provides an excellent opportunity to develop skills in product strategy, partner management, customer engagement, and decisioning solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person … products, partners and services. Contribute to proposition development, product discovery activities, and business case creation for new product enhancements and opportunities. Gather and analyse customer, partner, market, and competitive insights to identify opportunities for product improvement and innovation. Assist with prioritisation of product initiatives, balancing customer needs, commercial ...

product strategy, proposition, priorities, and lifecycle decisions, while partnering closely with Business Development and other client‐facing teams on go‐to‐market planning, market engagement, and commercial execution. The Role As a Senior Product Manager, you will: Shape the direction and lifecycle for one or more products, balancing market … market planning, and launch readiness. What You’ll Do Strategic & Product Leadership Identify, validate, and prioritise market, client, and user needs through research, engagement, and analysis, translating insight into clear product decisions. Lead product positioning and proposition development for assigned products, and work with senior leadership and commercial colleagues ...

delivered successfully, on time and to the highest technical standards. If you are looking for a role that combines technical expertise, project leadership and customer engagement, this could be the ideal next step in your engineering career. Working Hours & Benefits MondayThursday: 8:30am 5:00pm Friday: 8:30am … onsite parking The Role As an Applications Engineer, you will be responsible for the design, application and successful integration of automotive heat exchangers into customer cooling systems. Working within a technical project management environment, you will act as a key interface between customers and internal departments, ensuring technical requirements ...

excellence to create secure, scalable, and insight-led digital solutions. The position is a Principal Software Development Engineer responsible for shaping the future of customer-facing digital platforms and technology solutions, guiding technical direction at scale, and building resilient platforms within a regulated environment. The role offers hybrid working … with travel to UK offices in Manchester, Reigate or Glasgow as required. Responsibilities Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS and Azure, enhancing solutions such as AWS Connect, Genesys Cloud, payments, web portals, communications, and collection services. ...

youll help design tailored strategies that accelerate safe, responsible, and impactful AI adoption. This is a pre-sales and enablement role, combining strategic thinking, customer engagement, and technical leadership. Key Responsibilities Lead collaborative, strategic discussions with customers to shape their AI and Data roadmap. Identify opportunities where … define AI-driven solutions aligned with client goals. Develop and present industry-specific use cases with clear, measurable impact. Support proposals, solution scoping, and customer presentations. Ensure a smooth handover from strategy to delivery, building trust throughout the customer journey. Demonstrate both technical credibility and business insight, helping ...

search engine optimisation, paid digital campaigns and lead generation initiatives. You'll also contribute to wider marketing activities, identifying opportunities to improve website performance, customer engagement and conversion rates. Key Responsibilities eCommerce & Product Management Manage and maintain the online product catalogue, ensuring listings are accurate, engaging and fully … optimised. Regularly review product performance using website data and customer insights. Recommend and implement improvements that increase product visibility, customer interaction and online sales. Search Engine Optimisation (SEO) Work closely with the Content Lead to enhance website content and improve search performance. Monitor organic traffic, keyword rankings ...

Throughout the apprenticeship, you will rotate across key areas of Agilico, developing both technical and commercial skills: Supported to learn the very best in customer engagement and sales techniques to unlock limitless earning potential. Support the delivery and management of workplace technology solutions for customers Learn how managed … print, document automation and digital workflows improve productivity Assist with customer onboarding, system set-ups and service delivery Work with account managers, engineers and support teams to solve real business challenges Analyse customer needs and help recommend the right technology solutions Develop core professional skills: communication, problem-solving ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

through technology Knowledge, Skills & Experience Essential: Commercial experience with C#, .NET, SQL Server, and Power BI. Experience building and supporting production applications. Strong stakeholder engagement and requirements gathering skills. Knowledge of Azure DevOps, Git, APIs, and Agile methodologies Desirable: Microsoft Fabric Azure Data Factory Azure Functions Power Apps Power … truly make a difference. We are committed to helping our people grow, offering professional development opportunities and a culture built on fairness, integrity, and customer care. Further Information As part of the Ascent on-boarding process all successful applicants are required to complete the groups employment screening process. This ...

User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems. Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment) Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft ...

rare opportunity to join at a formative stage, influence product direction, and create AI capabilities that sit at the heart of the customer experience. For the right individual, there is a clear pathway into a future Head of AI position, alongside meaningful equity participation. The Role This … sees AI as a core differentiator, not an add-on feature. You will be responsible for designing, building, and scaling intelligent systems that enhance customer engagement, personalisation, automation, and decision-making. Key Responsibilities AI Product Development Design and deploy AI-powered customer experiences Build intelligent recommendation ...

next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data … agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch) Integration with data lakes, warehouses (BigQuery) Customer 360 and contextual data enablement Build RAG-based knowledge systems integrating structured and unstructured banking data. Architect data-driven decisioning for voice agents (personalization ...

infrastructure We're looking for a hands-on Cloud Platform Engineer to join a growing technical consultancy delivering secure cloud and infrastructure solutions across customer environments. This role would suit an experienced Cloud, DevOps, Platform or Infrastructure Engineer who enjoys building and supporting technical environments but also wants greater … involvement in solution design, customer engagement and architecture. You'll work closely with senior consultants, architects and customer teams to build cloud platforms, automate infrastructure and contribute to secure, practical technical solutions. You do not need to be an established Solutions Architect, but you should be comfortable ...