26 to 50 of 81 Customer Experience Jobs in the City of London

broader technology and business transformation. With strong backing from senior leadership, they are embedding AI across commercial and operational functions to improve customer experiences, drive efficiency and unlock new opportunities for growth. Their central AI function works across the business, giving you exposure to a wide variety of challenges … tied to a single product roadmap. Instead, you'll own a portfolio of AI opportunities, working across areas such as marketing, customer experience, pricing and commercial propositions. You will: Identify and prioritise high-value AI opportunities across the business Lead discovery, problem framing and use-case development with ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

senior designers, researchers, service designers, product specialists and technologists to turn insight into clear, evidence-led design decisions. Your primary focus will be user experience design. You will also apply service design thinking to understand the wider journeys, processes and interactions that surround a digital product or service. … Help balance user needs, business objectives and technical considerations. Craft Translate research findings, data and business requirements into meaningful design opportunities. Create user journeys, experience maps, task flows, information architectures, wireframes and interactive prototypes. Design coherent end-to-end experiences across digital products, channels and service touchpoints. Apply service ...

Experis - ManpowerGroup is seeking a Product Owner to lead the business banking landing area, focusing on improving customer experience and turning complex needs into clear, bank-ready outcomes. This remote, 5-6 month assignment offers market rates inside IR35 for umbrella contractors. You will own product direction, translate ...

lifecycle of electronic security systems across your portfolio, including planned preventative maintenance, installation projects, system upgrades and continuous improvement, with a strong emphasis on customer experience, operational delivery, commercial performance and enterprise-level security solutions. This role is hybrid, with visits to client sites across England and meetings … project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities to improve system resilience, functionality, compliance and operational efficiency. This ...

Senior Business Analyst to bridge business and technology teams, translating retail challenges into data, technology, and transformation solutions. You will support initiatives across customer experience, commercial performance, merchandising, supply chain, digital, and operational transformation. Key Responsibilities Gather, analyse, and document business, functional, non-functional, and data requirements. Analyse … project roadmaps, Agile delivery, backlog management, and user story development. Collaborate with data modelling and governance teams on data mapping, classification, and quality. Essential Experience Strong experience as a Business Analyst within complex business or technology environments. Excellent requirements gathering, process analysis, and stakeholder management skills. Experience ...

solvin g skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes, all whilst providing platinum customer support to our clients. What’s the role? Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure … Bloomberg and work to build long term solutions Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns ...

Data Product Manager | Customer Data, Loyalty & Partnerships 📊 🚀 Role: Data Product Manager Location: London - can be largely remote or 1-2 days a week in the office for those local Salary: up to £110,000 + 20% bonus I’m working with a fast-paced loyalty and rewards business operating … data products across member, identity, transactions, pricing, partner, financial and marketing data Create trusted, reusable data products used across analytics, decisioning and customer experiences Work on major strategic partnerships and commercial initiatives, translating ambiguous partner requirements into scalable data capabilities Bring stronger product thinking and prioritisation to analytics ...

accountability, collaboration, and continuous improvement. Empower your team to consistently deliver high-quality service, identify and resolve process challenges, and ensure an outstanding customer experience at every touchpoint. Deliver a Business Plan focused on the consistent and robust growth of the Bureau function. Develop and implement new chargeable … Oversee the contractual delivery of Service Level Agreements (SLAs) and ensure internal processes, legislation, and contract requirements are met. Collaborate with marketing to produce customer communications and service collateral. Support the Commercial Team in selling existing and new Bureau services. Monitor KPIs to assess service efficiency and quality ...

board level. Set our strategic view on the future of ecommerce Maintain a sharp, well evidenced point of view on where ecommerce technology and customer experience are heading, and what that means for the organisations we work with. Translate developments in AI driven personalisation, agentic commerce, unified commerce … team to add a layer of genuine problem diagnosis to their discovery and requirements work, building a more complete picture of the business and customer challenge before solutioning begins. Champion the principle that understanding the business and customer challenge is the foundation on which good requirements gathering ...

Managing Director Europe, this role has full responsibility for the development and execution of the UK business strategy, including sales growth, operational performance, profitability, customer satisfaction, and employee engagement. As the senior leader of FORTÉ UK, the Country Manager will be responsible for developing and executing an approved annual … best practices. The Country Manager will directly recruit, hire, develop, and manage the UK team while fostering a culture of accountability, collaboration, innovation, and customer focus. Key Responsibilities Develop and execute the UK business strategy in alignment with European growth objectives. Build, lead, and develop a high-performing ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company They … leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across multiple clients. ...

project manager with proven experience in delivering major SAP projects to large corporate customers. Being the point of focus for our clients, you will take responsibility for and execute large scale change utilising a formal project management methodology such as SAP Activate or Prince2. Having a keen interest … consultants around the globe in delivering SAP based transformation programmes to the highest standard. Thriving in a can-do environment, you’ll use your experience of running end-to-end SAP projects to juggle the appropriate workstreams ensuring everything delivers to your plan. Keeping the customer ...

through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster … purchase, travelers make multiple searches and find the ‘best trip’ and ‘best deal’. The Offers Domain team is tasked with giving the customer a simple, clear, accurate, transparent pricing throughout their shopping and booking journeys. We do this by putting the customer first, creating capabilities that ...

Delivery Lead with proven experience in delivering major SAP projects for large corporate customers. Being a critical point of focus for our clients, you will take direct responsibility for Solution Design & Delivery on business transformation programmes, often at global scale, based on Limelight's delivery methodology. With a strong … based solution delivery leadership you’ll have a clear understanding of the implementation lifecycle for transformation Programmes based on SAP and have demonstrable experience leading delivery teams from initial discovery and technical scoping work through solution design and implementation right through to successful transition into live service. ...

partnering with industry-leading companies to shape strategy and drive operational excellence. You will be working across organisational levels, depending on your comfort and experience, from SMEs to the C-Suite to help provide structure, knowledge, and insight into the best methods to deliver their transformation agenda. This typically … world’s best cities, a fantastic array of benefits and most importantly, you’ll always be treated with respect. About You Essential Skills and Experience 6+ years overall professional experience, including: At least 3 years in management or technology consulting At least 4 years within Financial Services (specifically ...

right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, Al & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset. Why Join Us? If you are looking for a place … deliver measurable business outcomes. You'll partner closely with Engineering, Data, Operations and key business stakeholders to define and deliver intelligent automation capabilities, balancing customer value with technical excellence across APIs, integrations, platform architecture and modern distributed systems. This is an opportunity to build products that leverage automation ...

Purpose of the role: As a Product Owner, you will help shape and deliver the digital channel strategy within Supply Chain Finance by identifying customer needs, defining product priorities, and driving investment decisions. Working closely with business and technology teams, you will ensure digital products and services deliver … outstanding customer experience while supporting key business objectives. The role involves owning requirements, managing the product backlog, and ensuring successful delivery throughout the customer journey. What you'll do: Own and prioritise the Supply Chain Finance (SCF) product backlog, ensuring delivery aligns with customer, commercial ...

stage of its journey. Reporting directly to the CEO, you'll take ownership of everything digital-from ecommerce and website optimisation to social media, customer acquisition and brand growth. Initially, this is a genuinely hands-on role. There isn't a large team waiting for you. You'll roll … your sleeves up, improve what's there today and create the digital experience our customers deserve. As the business continues to scale, you'll have the opportunity to build and lead your own digital team across ecommerce, marketing, UX, creative and social. If you've always wanted to create ...

board-level reporting Lead and develop high-performing teams, fostering a culture of accountability, curiosity, and operational excellence What You’ll Bring: Proven experience leading AML transaction monitoring operations within financial services or payments Hands on experience in a 1LOD role, with a background in managing transaction monitoring … programmes. Strong background managing high-volume alert environments and complex financial crime investigations Experience with financial crime tools and platforms, including tuning, optimisation, and performance oversight Working knowledge of KYB/KYC and customer onboarding processes Strong understanding of global AML, CTF, and sanctions regulations, applied ...

markets to optimise the relationship between margin per transaction, conversion rates, and gross profit. Analyse and communicate updates on revenue trends. Collaborate with Supply, Customer Experience, and Finance teams to identify and support broader commercial opportunities. Partner with Data, Product, and Engineering teams to ensure the development … processes and capabilities. Perform performance analysis to find opportunities to improve trading margins through strategic adjustments. Your Skillset: Strong numerical, commercial, and financial acumen. Experience in developing and delivering dynamic pricing models. Excellent communication and presentation skills. Experience in setting strategies and leading teams. Capable of working effectively ...

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make … mission now is to design, build and continuously advance a AI-enabled, cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network ...

effective storytelling. This role will lead the Content Design for key initiatives within Expedia Group's Loyalty portfolio. As a member of the Experience Design team, you will collaborate globally across Product Design, Content Design, and Research to create cohesive, traveler-centered experiences. The Content Designer will demonstrate strong … your CV. Are you passionate about finding the right content solutions to meet users’ needs using research, data, and empathy? Do you have extensive experience bringing clarity, consistency, and usability to the overall product experience? Are you dedicated to designing experiences that are helpful and human ...

right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, Al & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset. Why Join Us? If you are looking for a place … technical capability with leadership and stakeholder-management skills. Operating within agile product squads, you'll shape technical direction, mentor engineers, and build scalable customer-facing platforms while solving complex business problems and driving delivery on mission-critical systems in the banking and payments domain. Your key responsibilities: Your responsibilities ...

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About our Team You will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA. About the role This role combines ...