26 to 50 of 60 Customer Experience Jobs in the East Midlands

successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio … enterprise clients while championing their needs and aligning solutions with their strategic goals. Youll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including ...

looking for a Customer Service Advisor for our office in Enderby, UK . The position is fulltime. You’ll join an awesome team to support our growing customer base. About the Role Being part of Aptean, a leading global technology company, you'll work in an environment where … innovation and continuous improvement are part of everyday life. We are continually exploring new technologies, including Artificial Intelligence (AI), to enhance the experience of our customers and employees. This role offers the opportunity to be part of a forward-thinking business that embraces digital transformation while maintaining a strong ...

that genuinely help customers run their businesses better. You’re comfortable speaking with senior decision‐makers, stay calm under pressure, and always put the customer experience first.Day‐to‐day, you will:Find and progress new business opportunities from first conversation through to close.Own the full sales process, including … with product and internal teams to shape solutions and keep your sales pipeline clear and up to date.Your skills and experiences might also include:Experience selling business‐to‐business software, ideally in retail or hospitality environments.Confidence managing complex sales with multiple stakeholders and senior audiences.Comfort using customer relationship ...

days holiday + bank holidays, pension, paid parking, phone allowance, funded training & certifications Manchester/Warrington 1 day a week from home Travel to customer-site travel across the North West as required The Opportunity: If you enjoy getting into complex network problems but also want … resolution. Day to day Youll work across LAN/WAN, routing, switching, VLANs, VPNs, firewalls, wireless, connectivity and SD-WAN within a multi-customer MSP environment. One day you might be troubleshooting a firewall or routing issue, the next you could be implementing a new network, replacing a firewall ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture.ENSEK is at an exciting inflection point as we scale … modelling, secure coding and automated security gates.Compliance readiness: Security controls aligned with regulatory and contractual requirements for current and new markets.Experience required:5+ years’ experience in cyber security within cloud‐native environments, DevOps or platform engineering contexts.Strong cloud security knowledge: Practical experience securing AWS services, IAM, networking ...

very well regarded and world leading client based in new offices in Lutterworth is now in the market for a Customer Support Administrator to join their Client Services Team in Lutterworth. The role is very varied and this position is being offered initially for a 6-month duration, with … most prestigious companies to work for in this area. Principal Purpose The Service Support team are the primary contact for all customer support related to installed assets. Deliver a consistent and high level of Customer Service, ensuring timely logging, high accuracy and proactive and detailed maintenance of cases ...

that’s transforming how energy retailers operate, innovate and manage at scale.We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture.ENSEK is at an exciting inflection point as we scale … us.About the roleThe Platform Engineer III is an experienced engineer who delivers high‐quality, scalable platform services while contributing significantly to infrastructure design, developer experience thinking, and delivery practices. Operating with a high level of autonomy, this role demonstrates strong platform engineering fundamentals, participates in shaping architectural decisions ...

Executive to plan, create and deliver data-led marketing campaigns. Using Microsoft Dynamics 365, youll build and deploy global email journeys that drive customer engagement, sales, re-engagement and win-back activity. Youll deliver CRM campaigns and automations from build to launch, while supporting communications for global markets … research projects and recall notices. Working with the Global CRM & Lifecycle Manager and CRM Assistant, you'll help deliver accurate, timely CRM communications, optimise customer journeys and identify new automation opportunities. This is a great opportunity for a proactive CRM professional to drive personalised customer experiences and measurable ...

that’s transforming how energy retailers operate, innovate and manage at scale.We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture.ENSEK is at an exciting inflection point as we scale … roleThe Platform Engineer II delivers high‐quality, scalable, and well‐designed platform services and tooling within a cross‐functional team. Building on foundational experience, this role demonstrates increasing autonomy, contributes to platform design discussions, applies advanced infrastructure and engineering practices, and supports iterative, value‐led delivery. Operating within ENSEK ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

Access software suite, including enterprise resource planning (ERP), finance, human resources (HR) and reporting tools.Run product demonstrations and present tailored solutions that meet each customer’s needs.Manage renewals, forecasting and pipeline activity in Salesforce, while working closely with implementation and support teams to keep the customer experience … supply chain or logistics operations.Experience working with customers in 3PL, distribution or manufacturing environments.Familiarity with ERP systems or integrated software platforms.Experience gathering and sharing customer feedback to help improve products and processes.What are we all about The Access Group is one of the largest UK-headquartered business management software ...

operating model, digital and systems modernisation. You will ensure HR meets future organisational needs through modern, efficient and user-centred services that improve employee experience, strengthen workforce outcomes and deliver value for money. You will support Defra’s contribution to the Synergy Programme, lead development of the HR Target … Programme and oversee delivery of the Defra Group HR transformation portfolio. Drive the design and implementation of modern, service-oriented HR capabilities that improve customer experience, service quality and organisational performance. Synergy, Digital and Technology Transformation Act as the HR Functional Sponsor for Defra into the Synergy Programme. ...

design. Drive Observability & Performance – Lead monitoring, logging, alerting, and performance analysis using Azure Monitor, Log Analytics, and Application Insights to maximise service health and customer experience. Automate at Scale – Promote an automation‐first culture through Infrastructure as Code (Terraform) and modern CI/CD pipelines, improving consistency, speed … successfully support a technology estate serving 500+ users, 50+ sites, 500+ servers, and 100+ applications. About You Azure & Cloud Expertise – Strong hands‐on experience with Microsoft Azure, Microsoft 365, Windows Server, Linux, virtualisation technologies, and modern cloud hosting platforms. Broad Technical Knowledge – Solid understanding of networking, firewalls, connectivity, identity ...

hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers … ensure value for money. Support ICT budget management, procurement activities and business case development. Identify opportunities to improve ICT services, processes and the overall customer experience. Person Specification Must-Have Requirements Degree-level qualification (or equivalent experience) in ICT, Information Systems or a related discipline. ITIL Foundation (Version ...

hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers … ensure value for money. Support ICT budget management, procurement activities and business case development. Identify opportunities to improve ICT services, processes and the overall customer experience. Person Specification Must-Have Requirements Degree-level qualification (or equivalent experience) in ICT, Information Systems or a related discipline. ITIL Foundation (Version ...

scale native apps. You will lead multiple Android engineering teams, set technical direction and collaborate with product, design and other disciplines to deliver performant customer experiences. The role emphasizes architectural thinking, mentorship of junior engineers and a strong focus on automated testing (JUnit, Espresso). #J-18808-Ljbffr ...

will leverage the MAS portfolio, build strategic relationships, and lead opportunities from discovery to close, while navigating complex environments and delivering world-class customer experiences. This fully remote role offers strong career progression within a high-performance sales culture. #J-18808-Ljbffr ...

Automation Solutions (MAS). This role demands a proactive, growth oriented mindset and the ability to navigate complexity and ambiguity while delivering world-class customer service. The successful candidate will leverage the full MAS portfolio to penetrate new markets, build strategic relationships, and execute winning strategies. While not essential … delivering tailored solutions that create long term value. Demonstrate agility and resilience in navigating ambiguity and complex decision-making environments. Deliver world-class customer experiences through responsiveness, consultative engagement, and solution-oriented selling. Collaborate effectively across business units and functions to maximize opportunities and align with strategic objectives. Actively ...

experienced Account Manager to join its successful team. Delivering innovative technology services to businesses across the UK, the company is known for exceptional customer service and tailored solutions that improve efficiency, strengthen security and maximise IT investment. Its portfolio includes managed IT support, cloud services, cybersecurity, networking, hardware, software … Account Manager, you will take ownership of an established portfolio of clients. You will build trusted relationships, identify opportunities for growth and ensure every customer receives an outstanding level of service. The Role Your responsibilities will include: Managing and developing an existing portfolio of business accounts. Building strong relationships ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

sales support role. We are seeking someone who wants ownership, accountability and the opportunity to directly influence revenue growth while delivering an exceptional customer experience. About the Role As Sales Executive, you will be responsible for converting inbound enquiries and allocated leads into measurable commercial outcomes while managing … sales progression Identify upsell and cross-sell opportunities Support revenue growth through strong pipeline management Maintain ownership of allocated accounts and opportunities Customer & Account Management Act as first point of contact for customer enquiries via phone, email and web channels Build strong working relationships with education and local ...

website while continually looking for ways to improve how customers find and engage with our content. If you’re a strong copywriter with SEO experience, a great eye for detail and an interest in eCommerce, this is a great opportunity to develop your experience within a large … more easily by improving category content, navigation, taxonomy and signposting. Regularly reviewing website content and spotting opportunities to improve quality, consistency and the overall customer journey. You will need Strong copywriting skills, with experience creating engaging written content for websites or other digital platforms. A good understanding ...

Were looking for a Problem Manager to join our Support Services team and help drive service stability, reduce repeat incidents and improve the overall customer experience. This is a key role focused on identifying recurring issues, leading root cause analysis and working closely with Service Desk, TechOps, Engineering, Product … opportunities for improvement. Create and maintain a prioritised list of key problems, focusing on areas with the greatest opportunity to reduce incident volume and customer impact. Work closely with Service Desk, TechOps, Engineering and Product teams to identify permanent fixes and service improvements. Provide clear updates on problem status ...

decision-making by delivering timely, accurate and actionable insights. You will design, develop and maintain reports, dashboards and visualisations that provide meaningful analysis of customer contact trends and categories, leveraging tools such as Amazon Connect Customer, Tableau and Power BI to drive business performance and enhance the customer experience.To be successful in this role, you will need the following:Proven experience designing and developing comprehensive reports and dashboards using Tableau, Power BI, Snowflake and Databricks, applying data visualisation best practices to ensure clarity, accuracy and accessibility.Strong understanding of data structures, relationships and cardinality, with the ability ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … customers to source effectively, stock efficiently, sell profitably and service competitively.Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited ...