26 to 50 of 59 Customer Experience Jobs in the East Midlands

APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation. Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. … also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience. Key Responsibilities & Skills Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team. ...

across Europe, Middle East and Africa within the Asset and Item Readers segment. This role focuses on driving growth through a combination of direct customer engagement and partner-led execution, working closely with system integrators, OEMs and solution providers. Success in this position requires a commercially driven and operationally … credible sales professional with experience in Retail environments, and Ability to engage with retailers on operationally critical initiatives, including inventory accuracy, RFID-enabled merchandise visibility, loss prevention, omnichannel fulfillment, and store productivity optimization. The Regional Sales Manager will support the execution of the EMEA go-to-market strategy, build ...

weekend shift every two weeks ( 9:00 am – 5:30 pm ) Start Date: Monday, 26th October 2026 Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone … Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer ...

every two weeks ( 9:00 am - 5:30 pm - Saturday + Sunday ) Start Date: Monday, 26th October 2026 Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound … Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

dynamic Strategy and Architecture team, focusing on projects centred around Salesforce platforms. We are in the middle of a journey to transform our customer experience through technology, with a global rollout and integration of Salesforce components. Joining forces with our vibrant product, engineering, data, operations, and digital community … contribute to designing, developing, and operating RS' global Customer Technology systems. Our team engages in cutting-edge product advancements and enterprise initiatives, crafting the necessary technology solutions to bolster these innovations. What You Will Be Doing Develop the architecture & overall design for major/strategic projects which involve Salesforce ...

product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience working within a regulated industry with demonstrable in market results … influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence ...

Data and commercial teams to shape the strategy and roadmap for reporting, dashboards, analytics and data services turning complex data into products that improve customer outcomes and create commercial value. You'll also help identify where AI and machine learning could enhance customer experiences, automate workflows and unlock … insights. If you're a hands-on Product Manager who combines customer curiosity, commercial thinking and a strong understanding of analytics and data products, this could be a great opportunity to make a real impact. What youll be doing Define and communicate the product vision and roadmap for analytics ...

Data and commercial teams to shape the strategy and roadmap for reporting, dashboards, analytics and data services – turning complex data into products that improve customer outcomes and create commercial value. You'll also help identify where AI and machine learning could enhance customer experiences, automate workflows and unlock … insights. If you're a hands-on Product Manager who combines customer curiosity, commercial thinking and a strong understanding of analytics and data products, this could be a great opportunity to make a real impact. What you'll be doing Define and communicate the product vision and roadmap ...

rather than short‐term wins. You’re confident managing your own accounts, working remotely, and collaborating with teams across Access to deliver a consistent customer experience across the UK. Day to day, you will: Own and grow a portfolio of strategic UK local authority customers, building long‐term … senior‐level relationships. Create and lead account plans that reflect customer priorities, budget cycles and transformation goals. Manage renewals and commercial conversations, clearly setting out value and identifying growth opportunities. Work with customer success and specialist teams to support adoption and maintain strong customer relationships. Your skills ...

experienced Optimizely Developer looking to join a growing digital transformation consultancy where you will work on enterprise-level websites, cutting-edge digital platforms and customer experience solutions for a diverse portfolio of clients while further developing your expertise with modern Microsoft technologies? This is an excellent opportunity … .NET, ASP.NET Core, SQL Server and Optimizely CMS to deliver scalable, secure and high‐performing digital platforms. The ideal candidate will have strong commercial experience with Optimizely CMS, C# and .NET development, along with experience building CMS‐driven web applications and integrating third‐party systems. Experience with ...

with great benefits! The Role: At our client, search and product discovery are becoming one of our most strategically important areas of eCommerce. As customer behaviour evolves beyond traditional browse journeys into AI-assisted and conversational experiences, we are investing heavily in how customers find products across our digital … platforms. We are looking for a Product Channel Manager (Search & Discovery) to lead the customer facing experience across Search, Product Listing Pages (PLPs), filtering, sorting, navigation and emerging AI journeys. This high impact role sits within our eCommerce Product team, driving experiences for millions of customers across ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

that genuinely help customers run their businesses better. You’re comfortable speaking with senior decision‐makers, stay calm under pressure, and always put the customer experience first.**Day‐to‐day, you will:*** Find and progress new business opportunities from first conversation through to close.* Own the full sales … product and internal teams to shape solutions and keep your sales pipeline clear and up to date.**Your skills and experiences might also include:*** Experience selling business‐to‐business software, ideally in retail or hospitality environments.* Confidence managing complex sales with multiple stakeholders and senior audiences.* Comfort using customer ...

life risk, collections and debt recovery. You will work with engineering, commercial, design and clients to balance regulatory compliance with commercial outcomes and customer experience, using data-driven decisions and AI-enabled risk capabilities. #J-18808-Ljbffr ...

online invites an experienced IT Service Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience ...

develop, improve and shape PA Housing’s digital self-service products. This is a varied role where you’ll bring together digital, technology and customer experience. You’ll help manage the full product lifecycle, from developing the vision and roadmap through to testing, implementation and performance analysis, making sure … digital services meet both business and customer needs. You’ll work closely with our customers, colleagues, developers and digital partners to understand what’s working, identify opportunities to improve and turn feedback and data into better digital experiences. You’ll also lead our Digital Working Group, giving customers ...

what it means for their plans. Work closely with content, social, digital PR, Product, Engineering, UX, and UI teams to improve discoverability and customer experience. Ensure strong technical foundations, including site architecture, URL structure, page speed, structured data, mobile optimisation, semantic markup, and AI-readiness signals. Look … looking for Bachelor’s degree in marketing, Computer Science, or a related field. Minimum of 5 years of hands-on technical SEO experience, preferably in a retail or e-commerce environment. In-depth knowledge of HTML, CSS, JavaScript, and other web technologies. Experience in AI search optimisation ...

standards our customers expect. This is a highly visible leadership role where no two days are the same. You’ll spend time across customer sites, engaging face to face with your teams, supporting operational performance and helping create an environment where people feel informed, supported and able … around the Derby area. What you'll do Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs and customer expectations. Manage, coach and support Team Leaders, helping them develop their leadership capability and deliver strong outcomes through their teams. Build trusted relationships with ...

role, you'll mentor colleagues, share your knowledge and drive continuous improvement. It's an ideal opportunity for someone looking to build the experience needed to step into a supervisory or leadership position in the future. What You'll Be Doing Offering technical advice, guidance and hands-on support … development activities. Assisting the Service Desk Manager with performance and development reviews when needed. Spotting opportunities to improve processes, service quality and the overall customer experience. Getting involved in projects and service improvement initiatives. Taking on other duties appropriate to the level of the role as required. What ...

decision-making by delivering timely, accurate and actionable insights. You will design, develop and maintain reports, dashboards and visualisations that provide meaningful analysis of customer contact trends and categories, leveraging tools such as Amazon Connect Customer, Tableau and Power BI to drive business performance and enhance the customer experience. To be successful in this role, you will need the following: Proven experience designing and developing comprehensive reports and dashboards using Tableau, Power BI, Snowflake and Databricks, applying data visualisation best practices to ensure clarity, accuracy and accessibility. Strong understanding of data structures, relationships and cardinality, with ...

Location: Derby Contract: Full-time (37.5 hours per week) Salary: Dependent on experience About the Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee … ensuring tickets are resolved effectively and within agreed timescales. Monitor and analyse key performance indicators (KPIs), including: Ticket resolution times First-contact resolution rates Customer satisfaction scores Allocate resources efficiently to meet SLA commitments and changing business demands. Act as the primary escalation point for complex issues and service ...

Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world … class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology. About the role The Account ...

support of the Randomization and Trial Supply Management (RTSM) application after clinical study go-live. The Support Project Lead is responsible for the following: Customer Support Primary contact for clinical study sponsor after study go-live as the expert in 4G Clinical’s Prancer RTSM® application, responsible … requests, issues and feedback to appropriate teams. Identify opportunities to improve the study IRT, product, or support processes to reduce support load and improve customer experience. Provide study-specific reporting and status updates as needed. Maintain a positive, results-oriented work environment, modeling teamwork by communicating to the team ...