1 to 25 of 82 Customer Experience Jobs in the Thames Valley

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

expertise and strong leadership skills to develop, lead, and motivate a high-performance team consisting of Ecommerce Trade, Ecommerce Development, Website Operations and Retail Customer Experience to deliver an outstanding and personalised customer focused proposition and experience. You will be pivotal in crafting and executing our global … heights. If you're passionate about innovation, thrive on strategic thinking and keen to make an impact through continuously up-levelling the digital shopping experience, we want to hear from you! You'll be based at our stunning Head Office in Banbury, Oxfordshire three days per week (Tuesday-Thursday … from an ecommerce perspective Ensuring the business meets or exceeds agreed monthly ecommerce sales and targets and trading KPIs Ensuring that Ecommerce and Retail Customer Experience teams have the tools and resources needed to meet and exceed agreed targets across each channel Building a data driven, analytical approach More ❯

is headquartered in Oxford, U.K. More information is available at . Role Summary This role will drive value of our "tech and low touch" customer experience for a large number of customers. You will deliver strategic outreach initiatives to connect our customers to great value and usage of … onboard and engage Sophos customers and set them up to succeed and grow with us; to constantly evolve our approach and ensure a great customer experience as Sophos grows and changes. This is an incredible and unique opportunity to help design, build, and implement customer success models … at scale. What You Will Do Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion. Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve over More ❯

Customer Comms Specialist - Loyalty Contract role Reading - hybrid working Context We're on a mission to grow and we have exciting plans in Marketing to make that happen. So right now, we're on the hunt for a creative marketer who can help to deliver brilliant loyalty communications to … Company customer base. We recognise how critical it is to our growth to engage and retain our customers - and our exciting loyalty proposition is helping to support this strategy. This role will be responsible for managing the creative development of communications for Company, our rewards app. This will involve … candidate will be part of a busy comms squad, working closely with the CVM team, Marketing Managers, Partnerships and Propositions team to deliver against customer experience ambitions, company download targets, stimulating an active user base and offer redemptions. This is a hugely exciting role so we're looking More ❯

Responsibilities (Text Only) • Scope, design, and lead in-person and virtual customer-facing co-creation workshops that result in breakthrough ways AI can transform our customers' business. • Excellent communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed future state … leverage qualitative research to support a design objective, including the area of focus and research method(s) best suited to the business objectives and customer needs. • Demonstrate experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.). Hands-on experience designing … planning, and facilitating interviews, field research, international research, and survey design. • Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale. • Drive a foundational research strategy for the team while partnering with stakeholders to define moments of More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure: Are you a Customer Touchpoint Insight Analyst that will drive the transformation of our customer interactions by leveraging data-driven insights? Ready to join a leading global … company and play a key role in our building out relationships? Look no further! We are seeking an ambitious Customer Touchpoint Insight Analyst to join our expanding team. 🌍💼 Your Daily Quest: 🌎 As a Customer Touchpoint Insight Analyst at Wireless Logic, you'll need a deep understanding of customer More ❯

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Your Daily Quest (Key Responsibilities): 🌎 Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring … customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal More ❯

website and digital assets are engaging, up-to-date and aligned with brand guidelines. A major focus of this role will be improving the customer experience across all website touchpoints, ensuring seamless navigation, accessibility, and engagement. Website Develop, update, and maintain web content on Adobe Commerce, ensuring accuracy … as possible. Utilise the Search Metrics platform to increase our search ranking. Monitor website analytics and performance, providing insights and recommendations for improvement. User Experience Focus on improving customer experience across all website touchpoints, making interactions more intuitive and engaging. Using up to date UX techniques, proactively … self-motivated and able to work on own initiative. Ability to regularly communicate the status of content updates to the appropriate stakeholders. Key Skills & Experience: At least 1 years experience in a Web Content Management Systems. Proficiency and experience in Adobe Commerce and other CMS platforms. Basic More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

User Device (EUD) Engineer. The primary purpose of this role is to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues … and driving continuous improvement within ICT operations. Key Responsibilities Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends … scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with a strong focus on asset management governance. Service Improvement: Identify service improvement opportunities More ❯

strong mission-driven approach, they’ve built lasting partnerships with hundreds of providers across the UK and internationally. Their growth has been fuelled by customer success, not just acquisition — and now they’re investing heavily in their Account Management function to drive engagement and long-term value. About the … sales, problem-solving, and driving meaningful outcomes for clients — particularly those in the ed-tech space. About You 2+ years of Account Management or Customer Success experience in SaaS Experience managing or mentoring others — or ready to step into a team leadership role Strong commercial acumen and … customer-centric mindset Confident presenting to senior stakeholders across phone, video, and in-person meetings Comfortable analysing usage data and using it to drive decisions Any experience in or exposure to the education sector is a big bonus, but not essential Candidates must be able to drive, there More ❯

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product … features. Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data More ❯

and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which … up for events and attend such events to support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools … and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in line … with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the AFH business and Data sphere, e.g. the Service Desk performance, provision of end user computing … support key business operations. Who you are It's your unique ingredients we're interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology … capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of More ❯

provider. Hybrid role 3 days/week office. PURPOSE SUMMARY: Responsible for leading a team of Retailer and Sales Support Specialists ensuring our customers experience is market leading. The team is made up of 14. The role holder will be responsible for leading and developing a team of Retailer … Services, Credit Control and Sales Support Specialists to deliver best in class service and achieve Customer/Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions … performance by conducting meetings with colleagues as individuals and as a group to motivate and drive achievement of defined departmental targets Instilling a strong customer-centric culture enabling colleagues to focus on what really matters Manage performance, coach and supporting your team to achieve their personal, professional and performance More ❯

Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management … IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures . Escalate issues in line … with company processes to ensure customer demands are met. Evaluate escalations and action appropriately to ensure customer demands are met. Able to adapt quickly to dynamic team environments to maintain consistent effective contribution. Act in accordance with our information security policies and report any potential or actual Security More ❯

Operations. You will bring thought leadership in your domain and collaborate with cross-functional teams to design and implement innovative data solutions that enhance customer experience, drive revenue, and maintain a competitive edge in the digital marketplace. Moving to One Enterprise Data Platform for Food is a strategic … Mars Food & Nutrition goal. We aim to harness data and insights to solve critical business problems and simplify the global data and analytics user experience, unlocking growth and operational excellence. What are we looking for? Hands-on experience designing scalable data platforms in the cloud using Azure D … Open AI. Proficiency in coding (Python, PL/SQL, Shell Script), relational and non-relational databases, ETL tools like Informatica, and scalable data platforms. Experience with Azure Data and Analytics stack; familiarity with AWS and GCP data solutions. Knowledge of deploying AI solutions in Azure, GCP, and AWS. More ❯

travel to provide hands-on support to complex problems. Tasks & Responsibilities Remotely supporting Instron's field service team internationally on designated products. Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management. Representing the Service Department on new product development … and concurrent product support teams, ensuring ongoing improvements and customer satisfaction. Working with and developing new technology for customer and Field Service Engineer support. Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training. Contributing to the company's efforts to enhance … customer satisfaction, reduce costs, and improve quality using specified tools and processes. Providing quick and comprehensive feedback and updates through effective communication. Maintaining accurate call administration and submitting expenses and paperwork as per company requirements. Performing other related duties as specified and agreed. Key Competencies (includes skills) Ability to More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

sector the Service Provider market so there s never been a better time to get on board. This role is perfect for someone with experience in a sales environment selling IT or technology products that has a customer-first mindset, and a strong can-do attitude. If you … accounts, ensuring repeat business and upselling where possible Collaborating across teams : Work closely with Tech Support, Marketing, Operations, and Finance to deliver a seamless customer experience Solving problems : Handle customer queries efficiently and professionally Hitting targets : Meet or exceed monthly and quarterly sales goals Staying sharp : Keep More ❯

or equivalent, ideally in a science based or economics/business studies related discipline. Project management qualifications are desirable but not essential. Laboratory medicine experience desirable from NHS, private Laboratory or Commercial industry. Tenders/RFP/Bid writing/Sales Proposal experience desirable TenderEyes/SharePoint experience … Responsibilities Lead and manage the tender process alongside the Enterprise Team (Enterprise Account Manager and Sales Executive) including opportunity pipeline. Attend all required external customer engagement with the Enterprise Team. Responsible for taking the Minutes of Meeting to distribute to the team and store on the Tender Portal (TenderEyes … small single Instrument tenders all the way to Multisite, Pan Pathology Tender opportunities. Value from £125K to £500m+ in the most extreme examples once experience and competence allows. Manage the Abbott relationship with third party suppliers to get the best bid from them for Abbott, including training and support More ❯

or equivalent, ideally in a science based or economics/business studies related discipline. Project management qualifications are desirable but not essential. Laboratory medicine experience desirable from NHS, private Laboratory or Commercial industry. Tenders/RFP/Bid writing/Sales Proposal experience desirable TenderEyes/SharePoint experience … Responsibilities Lead and manage the tender process alongside the Enterprise Team (Enterprise Account Manager and Sales Executive) including opportunity pipeline. Attend all required external customer engagement with the Enterprise Team. Responsible for taking the Minutes of Meeting to distribute to the team and store on the Tender Portal (TenderEyes … small single Instrument tenders all the way to Multisite, Pan Pathology Tender opportunities. Value from £125K to £500m+ in the most extreme examples once experience and competence allows. Manage the Abbott relationship with third party suppliers to get the best bid from them for Abbott, including training and support More ❯