25 of 25 Customer Experience Jobs in the Thames Valley

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or a desire to work within it? Are you passionate about delivering exceptional customer service? IT industry experience isn't essential … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

finance operations, spanning Accounts Payable, Accounts Receivable, Credit Control and Billing Operations. This is a high-impact leadership role, responsible for driving operational excellence, customer experience, cash performance and transformation across a large, multi-site team. Youll also play a key role in integrating newly acquired businesses … embedding automation and AI into core finance processes. What youll be responsible for Leading large transactional finance teams across multiple locations Improving customer ordering, invoicing and payment journeys Driving effective credit control and cash collection performance Owning transactional finance integration for acquisitions Partnering on finance systems transformation initiatives Implementing ...

seeking a proactive Customer Success Executive (CSE) with a technical engineering background to manage a base of small to medium-sized customers who are new to our platform. This role focuses on delivering exceptional customer service while identifying opportunities for additional sales and technical support. Key Responsibilities Make … purchased materials, parts, or products Build strong relationships across multiple departments including engineering, design, procurement, and technical teams Expand discussions to uncover further customer requirements and partner with the Sales Manager for quotations and technical support Utilise CRM, SAS, marketing, and logistics systems to support the sales team ...

Commission Heathrow Approach/Slough, UK (On-site) Permanent full time Why this role is exciting We have a fantastic opportunity for an enthusiastic Customer Renewals Associate to join our Accountancy team in Slough. Youll play an essential role in supporting our existing customers, ensuring they feel valued, informed … someone early in their career who enjoys problem-solving, communicating with customers, and building strong relationships. Youll be at the heart of the customer experience making sure clients stay with IRIS, understand the value of our software, and receive the high-quality service were known for. Youll also ...

Milton Keynes office, UK based Salary: £85,000 - £120,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering … people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware … support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies … financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Celestras IT Systems Manager, you will take ownership of the companys … staff with software-related issues, collaborating with the wider IT support function. Manage budgets for software initiatives and licensing costs. What Youll Bring Extensive experience with business software, digital platforms, and systems integration. Strong understanding of IT infrastructure as it relates to supporting software applications. Proven project management experience ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small … resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards. What Youll Bring Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment. Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an HR Advisor, you will act as a key support … training sessions for both new starters and existing employees to support their development. Develop and maintain learning materials and training records. What Youll Bring Experience in an HR Advisor or HR Officer role, with hands-on experience in employee relations and payroll support. Strong knowledge of UK employment ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Account Manager at Celestra, you will lead the successful delivery … Youll Bring Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success. Strong Relationship Builder: You excel in building and maintaining long-term client relationships ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … 00am9:00pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return. Occasional overtime may be required. What Youll Do: Customer Service: You'll deliver high-quality support, responding promptly to queries and escalating issues when needed. Service Request Management: Log, track, and update ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer – Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

define, evolve and communicate the existing enterprise data architecture, to democratise safe access to data to help engineering teams create personal, relevant and timely customer experiences. The data architecture will also support colleagues in accessing data, getting insights and providing next best actions for faster and aligned decision making … both tactically and strategically – but always aligned to customer and business outcomes. Key Responsibilities: Enterprise Data Architecture Ownership: Define and maintain the organisation’s data architecture strategy across cloud and on-premises environments. Ensure alignment with business goals, scalability, and futureproofing of data platforms. Cloud and Hybrid Integration Design ...

thrive – in our offices or yours. Job Summary The Inside Sales Representative is responsible for acquiring IT solutions for small and midsize businesses, addressing customer inquiries, and ensuring exceptional service by identifying and resolving pain points with appropriate solutions. This role involves quoting and processing orders, maintaining product knowledge … tools for effective sales management and communication. The Inside Sales Representative must demonstrate strong communication, problem-solving, and organizational skills to retain and grow customer accounts while embodying SHI Corp Sales values. Role Description Acquire IT solutions for small and midsize businesses, ensuring an exceptional customer experience. Resolve ...

transition from desktop products to our next-generation cloud solutions. As an Implementation Consultant Associate, you’ll play a hands-on role in shaping customer journeys - guiding them through migrations, supporting new implementations, and ensuring they get the best possible experience with IRIS software. This is an excellent … move from IRIS desktop accountancy software to our cloud solutions, supporting them step-by-step through the process. Assist with setting up and preparing customer data so it’s ready for migration. Take part in delivering migration projects, working with more experienced consultants to ensure everything runs smoothly. Provide ...

Digital Product Manager to design world-class user experiences across our digital products in British Gas, ensuring they meet commercial goals and customer needs. About the role Key accountabilities include: Shape product vision, strategy, and roadmaps for Credit Energy across Core and Partner products. Own and manage product backlogs … prioritising features and guiding delivery squads. Drive development of seamless digital journeys and end-to-end customer experiences. Collaborate with designers, engineers, analysts, and commercial teams. Gather and act on customer and partner feedback to improve NPS. Monitor product performance, manage improvements and bug fixes. Stay informed ...

Marketing Manager you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights. Monitor market trends, competitor activity, and channel performance to optimise strategy and execution. Plan and oversee company presence at industry events and shows. Lead, mentor … partners, and industry influencers, gathering market and satisfaction insights to inform strategy. Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. ***Shortlisting in the New Year*** Profile A successful Marketing Manager should have: Proven experience in a similar marketing role - with a clear ...

data-driven strategies. By combining powerful digital tools with expert consultancy, they enable companies to scale faster, generate more revenue, and deliver exceptional customer experiences. Our client is looking for driven individuals who want to launch a successful career in sales, in a dynamic, innovative environment where ambition … Month awards: Regular recognition for top performers Culture-first environment: Join a team that values transparency, openness, enthusiasm, and fun REQUIREMENTS Proven experience in a B2B sales role is preferred Excellent communication and interpersonal skills Ability to work independently as well as part of a team Technology fluent: Comfortable ...

Record360 Executive team is a high-velocity team of sales professionals focused on delivering best-in-class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond). Key Responsibilities Performance Deliver quality and tailored demonstrations to prospects based … prospect’s challenges, causes and consequences. Understand customer goals, plans, challenges, timelines, budgets, and authority. Create accurate business value alignment between the prospect and Point of Rental Software’s solutions. Close deals. Close Deals. Close Deals. Meet or exceed monthly quotas. Strive to continuously improve and demonstrate a willingness ...

Milton Keynes but working nationally, this role combines strategic leadership with hands-on CAD/CAM involvement to drive growth and deliver exceptional customer outcomes. Summary of the Technical Sales Manager role Salary: Competitive plus bonus Location: Commutable to Milton Keynes, field-based. Type of Contract: Permanent Hours: Monday … members throughout the project lifecycle. Responsibilities of the Technical Sales Manager Lead, mentor, and develop the sales team to achieve targets and deliver outstanding customer experiences. Drive business growth by managing enquiries, identifying new markets, and shaping sales strategy. Use CAD/CAM expertise to oversee demonstrations, project delivery ...