1,326 to 1,350 of 2,136 Customer Experience Jobs in the UK

Service Delivery Manager Location: Hampshire Working Pattern: Hybrid Hours: Monday–Friday, 9:00am–5:30pm Travel: Regular UK customer travel required Competitive Salary We’re looking for an experienced Service Delivery Manager to join a growing technology and cyber security services team. The role would suit someone with … service relationship with a portfolio of customers. Act as a key contact for service-related queries, escalations and issues. Lead customer service reviews and performance meetings. Monitor service levels, KPIs and customer satisfaction. Coordinate service onboarding and the introduction of new services. Work closely with technical and operational ...

administrator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. Role As an Apprentice … Order Management Coordinator, you will develop valuable administrative, customer service, and business operations skills while supporting the Order Management team. You will assist in the processing of customer orders from receipt through to delivery, working closely with colleagues across sales, production, logistics, and customer service. This apprenticeship ...

Connect API. You will own the roadmap to develop our APIs and will need to make important prioritisation decisions to meet current and future customer needs (including readiness for AI agents and LLM-based consumption). Key to the role will be working with the API Architect and development … engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. Key Responsibilities Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap to maximize business ...

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

Build the data-dense views at the heart of the product: entity graphs, intercompany flows, compliance status, documentation. Keep a keen eye on the customer experience, proactively raise issues and deploy fixes. Ship quickly, and set the bar for what "shipped" means here. Requirements for the role 3+ … Demonstrable UI craft. You notice spacing, hierarchy, motion and empty states, and you care when they're wrong. Show us something you've built. Experience presenting complex or data-heavy information clearly: dashboards, graphs, tables, workflows, editors. Comfortable across the stack. You can write the API and the migration ...

Reminders is an important part of how we help customers remember the people and occasions that matter. We’re evolving from an occasion‐centric experience towards one that puts the recipient at the centre, bringing together customer data, personalisation and thoughtful UX to help us make more relevant … design and development of our systems adhere to good engineering principles. Key Responsibilities: Jointly own the direction and outcomes of Reminders with Product, balancing customer and business goals with engineering opportunities, constraints and long‐term technical needs. Build a strong Product-Engineering partnership where engineers contribute to discovery, problem ...

Reminders is an important part of how we help customers remember the people and occasions that matter. We’re evolving from an occasion‐centric experience towards one that puts the recipient at the centre, bringing together customer data, personalisation and thoughtful UX to help us make more relevant … design and development of our systems adhere to good engineering principles. Key Responsibilities: Jointly own the direction and outcomes of Reminders with Product, balancing customer and business goals with engineering opportunities, constraints and long‐term technical needs. Build a strong Product-Engineering partnership where engineers contribute to discovery, problem ...

Executive to plan, create and deliver data-led marketing campaigns. Using Microsoft Dynamics 365, youll build and deploy global email journeys that drive customer engagement, sales, re-engagement and win-back activity. Youll deliver CRM campaigns and automations from build to launch, while supporting communications for global markets … research projects and recall notices. Working with the Global CRM & Lifecycle Manager and CRM Assistant, you'll help deliver accurate, timely CRM communications, optimise customer journeys and identify new automation opportunities. This is a great opportunity for a proactive CRM professional to drive personalised customer experiences and measurable ...

design product features that millions of people love. We're looking for a Principal Product Designer to help shape the future of our customer experience. This is a rare opportunity to influence the direction of our product beyond individual features, solving the biggest customer challenges across multiple journeys … shared vision, we'd love to hear from you. Key Responsibilities Lead the design of Moonpig's most strategic, complex and high-impact customer experiences across multiple product areas. Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations. Move confidently between strategic ...

patients can reach an 01 Health-affiliated clinic within 30 minutes All growth has been inbound, ~50% word of mouth 4.98 customer rating from the dentists who use us Aerox (sleep) ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist US expansion live … process yourself Strong systems thinker – you can see how a HubSpot change ripples through to a forecast, a comp plan and a customer experience You're energised by being embedded with the commercial team in the office, not shipping tools from a distance. Comfortable in SQL . ...

Responsibilities Design and build Nuvei’s central process and customer-journey architecture as a single source of truth across functions and regions Establish documentation standards, conventions and templates for process maps and end-to-end journeys Apply BPMN and other standard notations pragmatically Select, implement and administer process/… Drive delivery proactively and at pace Grow and lead a small team over time, setting direction and developing capability Report to the Head of CX Requirements 10–15 years’ experience in process and customer-journey modelling, mapping and architecture, ideally in a complex, multi-region organization Payments, fintech ...

automation across Microsoft 365, on-premises environments, automation platforms and AI technologies. You will design and build automation that streamlines onboarding, service delivery and customer experience, while producing clear documentation and scalable solutions for internal teams and customers. #J-18808-Ljbffr ...

third-party studio integrating with our systems. Our Values We are honest - we value honesty in all aspects Bring the Olives - we offer premium customer experience Think Big - we believe in always striving for more Key Responsibilities: Own the product roadmap for a multi-market LiveOps platform, balancing … translate business needs into clear technical requirements. Represent initiatives in leadership and steering committee reviews, reporting progress to the Group CPO. Requirements: Proven experience as a Technical Product Manager or Product Manager working closely with backend/platform engineering teams Experience with iGaming, casino, sports betting, or another ...

Maintain alignment across Agile, Product-led, Hybrid, and traditional delivery models. Own Quality Engineering strategy and governance across a diverse technology landscape, including: Digital Customer Experience Platforms Low-Code Development Platforms Enterprise Business Applications CRM and Business Process Platforms Data & Analytics Solutions Cloud-Based Platforms and Services ...

Maintain alignment across Agile, Product-led, Hybrid, and traditional delivery models. Own Quality Engineering strategy and governance across a diverse technology landscape, including: Digital Customer Experience Platforms Low-Code Development Platforms Enterprise Business Applications CRM and Business Process Platforms Data & Analytics Solutions Cloud-Based Platforms and Services ...

solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. ...

Google BigQuery, surfacing campaign uplift, market share and retailer investment impact. You will collaborate with multi-market teams, build digital personas with GWI, analyse customer journeys, and translate complex questions into actionable recommendations for stakeholders. #J-18808-Ljbffr ...

manually keying data all day. Instead of generic, one‐way dunning emails, the AI runs personalised, two‐way conversations that feel human to the customer but run 24/7 in the background. Why buyers are interested CFOs and finance leaders are being pushed to: Unlock cash – late payment … capital and growth plans. Cut manual cost – AR teams are drowning in repetitive queries and chasing; hiring more headcount is expensive and slow. Improve customer experience – blunt, aggressive collections can damage relationships; buyers want a smarter, more professional approach. The AI agents help them: Get paid faster ...

shape our Account Management function. This is a senior leadership role with genuine ownership.You'llset the direction for how SBS manages and grows its customer relationships, while leading a talented teamofAccountManagers You'llhave the opportunity to influence both the customer experience and the commercial performance … business – creating an account managementorganisationthat is structured, consistent, commerciallystrongand genuinely focused on customer outcomes. Why this role? Thisisn'tsimply a role managing a portfolio of accounts. You'llhave the scope to shape the Account Management strategy and operating model across SBS, establish the standards and ways of working that ...

Hiring: AI & Automation Engineer Location: Shoreham-by-Sea (Hybrid) Salary: Competitive, dependent on experience Internal Job Level: Specialist About the Role Are you passionate about automation, AI, and finding smarter ways of working? We're looking for an AI & Automation Engineer to join Focus Group's growing Automation Team. … environments, automation platforms, and AI technologies, you'll design and build innovative solutions that streamline everything from onboarding and offboarding to service delivery and customer experience. What You'll Be Doing Design and develop automation workflows using Rewst and Jinja2. Build and maintain PowerShell scripts across Windows Server ...

advising on sales strategy. What we look for in a Senior Sales Engineer: We're always excited to meet folks who are results-oriented, customer-focused individuals who possess the skillset to develop C-level executive customer relationships and who have a strong ability to build trust with … technical and non-technical audiences. On a day-to-day basis, you will be responsible for delivering a compelling point of view to executive customer audiences, completing deep business and technical discovery, driving technical solution mapping and demonstrations, and executing on technical validation and proof of concept exercises. ...

Birmingham is seeking a Manager for the Customer and Service Excellence team to lead contact centre and customer operations engagements. You will manage workstreams, coach junior staff, and drive transformation across service excellence, operating models and digital enablement while building client relationships and contributing to business development. ...

collaboration with the Technical Services Coordinator to configure and test equipment to ensure software has been installed prior to being sent to the customer’s premises. Working in conjunction with the Warehouse team to assist with identification and verification of product. Carryout site builds by connecting to the client … clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. Our clients are investing more and more into the latest technologies driven by the need ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

operate a cloud-first, Agile delivery model, leveraging global delivery capabilities and deep technology expertise. You will work closely with colleagues across Service Management, Customer Experience, Cloud and Custom Apps development, Engagement and Domain expertise, and other business lines, as well as global counterparts, to deliver integrated … delivery models, and enhance client outcomes Strengthen partnerships across the ecosystem, including internal practices and external partners, to deliver integrated solutions Your skills and experience You are: An experienced leader of Service Management/AMS/Run functions within a consulting or technology services organisation Passionate about delivery excellence ...