1 to 25 of 385 Customer Experience Jobs in the Midlands

wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … by implementing best practices in data visualization Required Qualifications: • Bachelor's or Master’s degree in Data Science, Computer Science, Information Systems, or a related field. • 5+ years of experience (hands on) in one or more of these disciplines - data engineering/data modeling & data architecture/database design/data science & analytics • Expertise in SQL & Database design constructs More ❯

Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. The Junior Product Owner role within the Data team at Sidetrade presents an exciting opportunity for individuals eager to grow their careers in a fast … bring with you/What the role needs: Bachelor's degree in information systems, Data Analytics and Mining, Statistics, Physics/Engineering, Computer Science or a related field. Prior experience, either short-term or up to a year, in a role similar to product management or data analysis, ideally within a technology or data-driven environment. Exposure to data … increasing responsibility over time. Actively contribute to team discussions and be a proactive team player. Maintain a user-centric approach to product development, ensuring that all decisions enhance the customer experience. Bring fresh ideas and perspectives to the team, challenging the status quo where appropriate. Accountability: Take ownership of tasks and deliverables, ensuring they meet quality standards and are More ❯

Location United Kingdom,--Birmingham Job Type Permanent Description Job Advertisement: Junior Data Analyst with a Strong Focus on Customer Service Position: Junior Data Analyst Location: Birmingham (south west) hybrid working Employment Type: Full-Time About Us: Our client is a dynamic and innovative company dedicated to providing exceptional services to our customers. They pride themselves on their commitment to … excellence, customer satisfaction, and continuous improvement. As they continue to grow, they are seeking a talented Junior Data Analyst with a strong focus on customer service to join their team. Job Description: Are you passionate about data and customer service? Do you have a keen eye for detail and a knack for transforming data into actionable insights … If so, we have an exciting opportunity for you! As a Junior Data Analyst, you will play a crucial role in their Customer Service Analytics team, helping them enhance the customer experience through data-driven decisions. Key Responsibilities: Data Analysis: Collect, analyze, and interpret customer service data to identify trends, patterns, and insights. Customer Insights More ❯

more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Are you looking for an opportunity to work at the forefront of customer experience technology ? We have an exciting role for you – Sprinklr Implementation consultant. The Role As a Sprinklr Implementation Consultant you will work on solutions ensuring seamless integration with … existing systems and processes. In this role you will collaborate closely with stakeholders to design and deliver tailored customer service solutions that drive business outcomes and elevate the overall customer experience. By leveraging your analytical skills, you will identify areas for process improvement and implement efficient, scalable solutions to optimize customer service operations. Your Profile Proficiency in … implementing enterprise SaaS based Social Relationship Platform, to serve as the infrastructure. Experience in enterprise software deployment management and implementation including Sprinklr CCaaS. Proficiency in scripting and coding with HTML, JavaScript, SQL and CSS. Knowledge of web usability best practices, website navigation design and flow, content classification, and content management methods and systems. Ability to configure Sprinklr changes of More ❯

trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and … KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan’s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing More ❯

in the digital lifecycle and helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. You’ll have: Bachelors or higher in Computer Science (or equivalent work experience) 3-6 years of application development engineering experience Programming and software development in Java Experience building transactional systems and strong understanding of software architecture Strong written and … Good attention to detail and analytical thinking Ability to work independently and in collaboration with other team members Front end web-stack development Preferred Qualification REST based Web services Experience with Microservice architecture Experience with React and Angular Experience with Spring, Hibernate, Rabbit MQ, Hazelcast Experience with Gitlab and Kubernetes Basic PL-SQL knowledge to be More ❯

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any ‘super-user’ input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in the creation and maintenance of ad-hoc reports for end users. Key Requirements: Previous More ❯

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in the creation and maintenance of ad-hoc reports for end users. Key Requirements: Previous More ❯

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in the creation and maintenance of ad-hoc reports for end users. Key Requirements: Previous More ❯

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting And Issue Resolution Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any ‘super-user’ input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in the creation and maintenance of ad-hoc reports for end users. Key Requirements Previous More ❯

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation … data professionals. Cultivate a collaborative, agile, and inclusive working environment. Promote a culture of innovation, collaboration, and continuous learning within the team and the wider organisation. The Successful Applicant Experience & Technical Skills Essential criteria: Substantial experience in digital, data, or technology strategy and transformation leadership roles. Demonstrable track record of delivering large-scale organisational and cultural change. Deep More ❯

work can truly make a difference. Job Description This role is pivotal in managing the solution architecture and requirements for changes to our products, with a special focus on customer-facing interactions and ensuring that our solutions meet their business needs. The role will report into the Director of Product and Technology. Responsibilities Architecture & Solution Design: Oversee the technical … the technical delivery team with troubleshooting and solution design. Line manage a Product Specialist, providing guidance on product packaging and administrative tasks. Qualifications What we are looking for: Proven experience (8+ years) in solution architecture, with a strong focus on AWS cloud services. Expertise in API design, microservices architecture, and cloud-native development. Hands-on experience with AWS … services including EKS, Lambda, DynamoDB, S3, Redshift, RDS, Glue, Athena. Strong knowledge of serverless architectures, event-driven patterns, and containerization. Experience designing and implementing secure, scalable, and high-availability architectures. Solid understanding of networking, security, authentication, and authorization (OAuth, JWT, OpenID Connect, IAM roles, etc.). Familiarity with big data technologies, streaming platforms like Kinesis, and data lake architectures. More ❯

Hybrid Digital Merchandising Executive Location: Corby (Hybrid) As the Digital Merchandising Executive, you will manage the day-to-day digital merchandising for your category, focusing on optimizing the online customer experience and driving commercial success. You will work cross-functionally to ensure best-in-class digital merchandising, allowing customers to shop effortlessly on our website. Through insights and … analysis, you will drive new initiatives aimed at enhancing customer engagement, increasing revenue, improving conversion rates, and growing basket size. What You’ll Be Doing: Track key performance metrics for your category and brands, including visits, revenue, AOV, conversion, and search trends, and create actions to improve them. Provide regular global sales reports to the Head of Digital Merchandising … detailing category and brand performance, with actionable insights to optimize the customer experience and meet KPIs. Oversee the planning and execution of digital campaigns and promotions, ensuring the timely delivery of necessary information to digital teams. Collaborate with the Digital Merchandising Manager and teams to create category plans that align with the broader strategy and contribute to its More ❯

Responsibilities Design and architect solutions. Provide documentation of source codes, defining standards and improve them, APIs, flow diagrams, reviewing code requests. Build and deliver solutions that meet/exceed customer/stakeholder expectations. Proactively suggest options for solutions that make the feature easy to use and improve customer experience. Drive requirements discussions based on value delivered to customer. … organization, and automatization. Other ad hoc duties as assigned by leadership. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience Bachelor's Degree in Computer Science, Computer Information Systems, Software Development, Electrical Engineering. Mathematics, Physics or equivalent technical discipline experience. 8+ years of development and industry experience with … memory and performance tuning of managed code and SQL query optimization. Proficient in language frameworks such as: C#, VB.NET, .NET, Core, ASP.NET, Blazor. Understanding of RESTful API design and experience in building and assembling installation automation for deployment. Experience with deployment of software solutions into cloud-hosted infrastructure and experience with building deployment automation using Git Actions More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

initial contact point for HR system queries via the HR helpdesk ticketing system. Respond proactively to queries, provide accurate information, resolve issues promptly, or escalate as needed. Ensure excellent customer experience and address user concerns. Troubleshooting and Issue Resolution: Investigate and troubleshoot technical issues relating to the HR System, collaborating to identify root causes and implement solutions. Support … Assist with minor system changes as a super-user. Provide feedback on system performance and user experience. Collaborate on data retention policies and ad-hoc report creation. Key Requirements: Experience with HR Systems, especially Oracle Cloud Applications (Oracle HCM, Fusion HCM). Experience in writing test scripts, managing testing, and reporting outcomes. Proficient in creating reports in Oracle … HCM. Experience in providing first-line support for system issues. Intermediate/advanced proficiency in MS Office, especially Excel. Excellent communication skills, both verbal and written. Strong analytical skills for diagnosing and resolving system issues. What we offer: A career at Telent offers opportunities across sectors, roles, and technologies, fostering skill development and impact. We are committed to an More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

in the digital lifecycle and helping them outperform their competition through speed and innovation. About: My client brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and their deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. You'll have: Bachelors or higher in Computer Science (or equivalent work experience) Minimum 2 years of application development engineering experience Programming and software development in Java Experience building transactional systems and strong understanding of software architecture Strong written and … Good attention to detail and analytical thinking Ability to work independently and in collaboration with other team members Front end web-stack development Preferred Qualification: REST based Web services Experience with Microservice architecture Experience with React and Angular Experience with Spring, Hibernate, Rabbit MQ, Hazelcast Experience with Gitlab and Kubernetes Basic PL-SQL knowledge to be More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

transformative solutions, working under the guidance of the DTL and other senior leaders. Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement. Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them. Define the business case to meet the business strategy … including learning about emerging technologies and methodologies relevant to digital transformation. Engage in internal training and development programs to build expertise and prepare for progression to the DTL role. Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently Proven track record of contributing to shaping and selling of digital transformation … projects and programs A minimum of 6 years of Consulting experience Experience in Consulting (Trabnsformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects. Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions. Strong communication and interpersonal skills, with the ability to effectively engage More ❯

industry partners. Performance Analysis: Monitor sales metrics and KPIs, providing regular reports to the executive team and adjusting strategies as needed. Collaboration: Work closely with marketing, product development, and customer support teams to ensure alignment and optimize the customer experience. Knowledge/Experience required: Bachelor's degree in Business, Marketing, or a related field desirable Minimum of … years of sales experience, with at least 3 years in a leadership role within the pet, veterinary, healthcare, or technology sectors. Proven ability to develop and execute successful sales strategies. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to interpret sales data and market trends. Proficiency in CRM software and … sales analytics tools. The ideal candidate would have: Experience selling any kind of products to (i) big retailers (pet specialty or grocery), (ii) pet pharma (e.g. Zoetis, Boehringer), (iii) pet brands (Purina, Mars, Royal Canin) or (iv) pet insurance Managed a team of B2B sales and grown it Worked in limited oversight, result driven, fast paced environment Experience More ❯

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any ‘super-user’ input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in the creation and maintenance of ad-hoc reports for end users. Key Requirements: Previous More ❯