1 to 25 of 86 Customer Experience Jobs in the Midlands

Head of Partnerships West Midlands Up to 100k Hybrid 2 days per week in the office 3 days travelling to customer sites Enterprise Level Account Management and Sales Experience Fintech experience is desirable Benefits: Private Medical Group Income Protection Car Allowance Bonus Scheme I am working with … level accounts, that understands and improves strategic partnerships. You will be involved with developing account management strategy alongside other senior stakeholders. You will drive customer success within the channel, which includes acting as a conduit for any issues. You will line manage a team of account managers. They ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

contact the recruiter directly. About the job you're considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

actionable insights and partnering with marketing and commercial teams to drive business performance. This role will play a key part in supporting marketing and customer insight initiatives, helping stakeholders make informed decisions through high-quality reporting, analysis, and recommendations. The Role Working closely with Marketing, Insights, E-commerce … senior business stakeholders, you will be responsible for delivering meaningful analysis across customer behaviour, campaign performance, segmentation, and commercial performance. You will use SQL, Power BI, and Excel to build reporting solutions, automate manual processes, and provide insights that influence business strategy and marketing effectiveness. Key responsibilities include: Analysing ...

This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one. Role Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience Support customers with initial product configuration, guiding them through setup steps and best practices Help prepare and maintain onboarding documentation, guides, and training materials Participate in customer calls ...

technology and build a more sustainable, more inclusive world. About the job you're considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation … streamline HR operations, andimprove overall employee satisfaction. Knowing how to design and implement workflows that support thesegoals will be beneficial. Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improvecustomer interactions and satisfaction. This includes knowledge of customer journey mapping, customerfeedback mechanisms ...

Customer Onboarding Specialist (Software Implementation & Training) Kettering (Hybrid - 3 days WFH) £35,000 - £45,000 DOE Monday to Friday, 9:00am - 5:00pm We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement … modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform. This role sits within the bereavement services software sector, working ...

implementation. Design of digitally enabled operating models and contact strategies. Contact Centre and CRM technology deployment. Data and insight-led approaches to improve future CX outcomes. Running and transformation BPO contact centre operations Hybrid working: The places that you work from day to day will vary according to your role … customer operations solutions through collaborating with other areas and expertise acrossCapgemini Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies tomeet customer & client needs Assess existing processes and technology to identify opportunities for the implementation of new CXmethodologies Utilise industry knowledge and Contact ...

importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. Position An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull … cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams ...

passionate about delivering exceptional customer service and solving problems in a technical environment? We are recruiting for an After Sales Advisor to join a well-established international business. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has a naturally … empathetic and solutions-focused approach. This role combines customer support, troubleshooting, administration, and technical guidance. Full training is provided, so previous industry-specific knowledge is not essential — attitude, communication skills, and customer care experience are the priority. The Role As an After Sales Advisor, you will ...

title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday – Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter … Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team ...

will apply modern analytical techniques, automation, and AI-driven solutions to help the business scale efficiently and deliver a consistent, high-quality global customer experience—supporting RS Group’s ambition to be the first choice for customers worldwide. With significant investment already made in enterprise content systems … commercial outcomes Strong communication skills with experience presenting technical solutions and building stakeholder alignment Proactive in identifying opportunities to improve UX and CX through data and insight Behavioural Skills Proven track record of delivering results and taking ownership of outcomes Strong customer-first mindset in all aspects ...

successful candidate will play a key role in the design, development, enhancement and support of the Salesforce platform, helping drive business efficiency and customer experience improvements. Key Responsibilities Design, develop and maintain custom Salesforce solutions using Apex, Visualforce and Lightning Web Components (LWC) Build and support solutions across … solution designs Work alongside administrators, analysts and business users to continuously improve platform functionality Contribute to platform governance, security and optimisation initiatives Required Skills & Experience Proven experience as a Salesforce Developer Strong knowledge of: Apex Visualforce Lightning Web Components (LWC) Salesforce Lightning Platform Experience across: Sales Cloud ...

Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem-solving to make complex issues feel simple. You will take ownership of customer issues … central in achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey. Beyond day-to-day customer contact, you will contribute to continuous improvement across Aftersales and the wider business. This includes involvement in product testing at HQ, shadowing Field Service ...

onsite) Permanent Competitive salary + package Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment. This is a hands-on role … where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions. What youll be doing: Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems ...

Complaints Insights Specialist £40,000 - £45,000 + bonus Hybrid - Nottingham (3x days per week) This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations and strategy … role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation. The Company They are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight ...

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination … opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages ...

Oracle CRM Developer (CX Sales) Remote £65,000 - £70,000 + Remote + Training + Progression + Company Benefits Are you an experienced Oracle CRM Developer looking to join one of the most progressive and ambitious Software House Companies in the UK, with a long, successful history having been established … Stakeholders to gather and analyse requirements Implement and customise oracle applications Provide ongoing technical support The Person: Oracle Application Development Experience with Oracle CX Sales Keywords: Oracle, Oracle Developer, Development, Software, Software Development, ERP, Spalding, Oracle CX Sales, Oracle Customer Experience, CRM, Customer Relationship Management Reference ...

high standards of patient care and clinical adoption. The role will involve close collaboration with technical, commercial and education stakeholders to deliver a strong customer experience throughout the implementation and post-installation journey. Key Responsibilities Clinical Training & Implementation Deliver high-quality ultrasound training and clinical applications support … healthcare professionals Support on-site installation, onboarding and implementation of ultrasound systems Carry out on-site demonstrations of ultrasound systems at customer sites Assist clinicians with practical ultrasound workflows and optimisation within scope of practice Provide guidance on image acquisition, scanning techniques and system functionality Provide pre-sales support ...

Customer Analyst £45,000–£50,000 + Bonus Stratford-upon-Avon (Hybrid – 1x Day a Week in Office) If you’re a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You’ll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they’re in the middle of a major data transformation, with new platforms, better access to customer ...

appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services … maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager ...

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm/9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking … Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first ...

hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes. This role sits within a Complaints Process & Insight team , using customer complaints as a powerful tool to identify issues, uncover trends, and drive … meaningful improvements across the organisation. The role This is a customer insight role in an operational environment , focused on: Analysing complaints data Identifying root causes of customer issues Recommending improvements to reduce future complaints You won't be pulling or engineering the data - instead, you'll be taking ...