1 to 25 of 72 Customer Experience Jobs in the Midlands

Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to £90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth … post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable. Experience and Skills required: SaaS environment ...

Customer Experience Manager Tamworth, Staffordshire (Hybrid-Working) Up to £60,000 per year + Car/Car Allowance Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: Proven experience in a customer experience, customer success, technical account management or service delivery role. Professional, customer centric and presented in a great manner for both customers and team Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes. Experience managing complex customer journeys involving hardware installation, commissioning ...

Customer Experience - French speaking Maternity Contract 18 months FTC Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent French speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic ...

looking for a commercially minded Senior Marketing Analyst to join our Customer Insight team. Working in a multi brand EMEA department, you'll engage with advanced customer databases that uniquely links online and offline behaviour, enabling true end-to-end customer journey understanding and more effective communication … planning. By translating complex data into clear, actionable insight, you'll support marketing strategy, financial planning, and customer experience improvement across the business—playing a key role in how we understand and engage our customers in a fast-changing digital landscape. Key Responsibilities As part of the Customer ...

looking for a commercially minded Senior Marketing Analyst to join our Customer Insight team. Working in a multi brand EMEA department, you'll engage with advanced customer databases that uniquely links online and offline behaviour, enabling true end-to-end customer journey understanding and more effective communication … planning. By translating complex data into clear, actionable insight, you'll support marketing strategy, financial planning, and customer experience improvement across the business—playing a key role in how we understand and engage our customers in a fast-changing digital landscape. Key Responsibilities As part of the Customer ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Customer Analyst £45,000-£50,000 + Bonus Stratford-upon-Avon (Hybrid - 1x Day a Week in Office) If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns! Brand-new role, strong team … business investing heavily in customer data + marketing capability. The Company You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer ...

Closures and Exteriors groups. The team's main responsibilities fall into 4 areas: Definition and delivery of the Closures and Exteriors group systems and customer features. Integrating Systems into the vehicle to deliver systems, hardware and attribute performance. Protecting space in the Vehicle for future technology and customer … group technical leaders. Help the team deliver high quality, clash-free/target achieving geometry. Integrating with CoCs and attribute engineering teams with a customer-first mindset. Develop packaging proposals for delivery of key components and systems. Support delivery teams with weight, cost and customer experience optimised ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer’s real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer ...

Digital Product Owner, the role holder will provide vision and direction of product delivery, creating innovative solutions that meet the needs of the customer and wider Business stakeholders whilst delivering the Bank Digital strategy. They will translates user needs from various sources (i.e marketing & data analysis, stakeholder requirements … refines a prioritised backlog and release roadmap that represents that vision and Create, evolve and deliver new, innovative and engaging propositions that drive customer engagement, self-service behaviour and customer advocacy. The role holder will be the main customer advocate within scrum team delivery, you will drive ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * . SKILLS AND EXPERIENCE REQUIRED As a Presales Quote Specialist, you will play a critical role in enabling our sales and presales teams to move faster and more efficiently. … lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Skills, Experience & Knowledge Essential Previous experience in an office based role involving administration, data handling, coordination, or customer support Strong ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

Contract: 6-month initial contract before turning permLocation: BirminghamHays is excited to be partnering with a local council to build a brand-new Customer Master Data team. This is a fantastic opportunity to be part of something new from day one-helping shape processes, improve data quality, and directly … trust. Why Join You'll play a key role in developing a new team that will in ensuring the accuracy, integrity, and compliance of customer data used across essential public services. Your work will help streamline operations, improve decision-making, and contribute to high-quality customer experience ...

Website Developer Location: Shropshire Permanent Salary: Competitive depending on experience Hours: Monday to Friday, 9:00am 4:00pm (flexible working patterns considered) We are proud to be working in partnership with a well-established and growing wholesale organisation with over 40 years of success supplying products to major … distinct websites: A B2B-focused site showcasing wholesale offerings and supporting retailer engagement A B2C eCommerce website designed to drive online sales and enhance customer experience You will be responsible for both front-end development and the underlying structure, ensuring both sites are scalable, user-friendly, and easy ...

delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly … Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations ...

form of a 12 month fixed term contract to join our User Research team within Experimentation & Insights in Digital. Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions … digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle. As a user researcher, your role is to evaluate how customers are interacting with a product or service. You illustrate these ...

CTAs, menus, error messages, system prompts, warning messages, and instructional content. Ensure all content aligns with company's brand voice and supports a premium customer experience. Ensure text is translatable, culturally appropriate, and scalable across global markets. Warning Messaging Strategy: Define warning messaging principles, guidance, and language standards. Lead … research, usability testing, telematics data, and competitive analysis to optimise content. Champion UX writing and content design best practices across the organisation. Essential Skills & Experience Required: Expert command of the English language, with impeccable grammar and clarity. Proven experience in UX writing, content design, or product writing ...

CUSTOMER SERVICE/IT SUPPORT Solihull £27500 + 38 hours per week + very occasional on call Our client supplies bespoke Software and systems. We're seeking a motivated and enthusiastic IT Help Desk Support person to join a friendly team in rural offices - therefore own transport is essential. … users Providing ongoing support and regular check ups to ensure clients are happy Giving guidance and support and answering e-mail queries Delivering exceptional Customer Service, ensuring the Customer experience is second to none! You'll have the balance between customer service and IT knowledge ...

likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing a brand-new CRM ecosystem built on Salesforce. This is not a pure architecture role, instead … technology and business teams This role is less about defining architecture from scratch and more about hands-on consultancy, refinement and delivery support. Skills & Experience: We're looking for someone who can operate across both architecture and functional domains: Strong experience across Salesforce Clouds: Service Cloud Sales Cloud ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical … challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future ...