1 to 25 of 119 Customer Experience Jobs in the North West

Salesforce I Marketing Cloud , SFMC , Marketing Automation , Customer 360 Location: - London/Manchester office with Hybrid working Slalom is a global, human-centric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy … technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, end-to-end solutions that drive impactful outcomes for our clients. We empower people and organisations to dream bigger, move faster, and build better tomorrows ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … revenue opportunities, retention performance, and customer trends. Act as the voice of the customer across the organisation, influencing Product, Marketing, Sales, and CX priorities to ensure customer needs are understood and opportunities for value creation are maximised. Drive continuous improvement across Customer Success, identifying opportunities ...

Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just … that keep our customers coming back for more. Ready to build the future of travel with us? About the Role As part of the Customer Experience team, the Customer Solutions Advisor will play a pivotal role in optimising our Customer Interactions Platform (Zendesk) to accelerate ...

reach new heights. Together, we are a UK airports group. About the role Were looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across our client airports. This role will focus … digital customer journey across key touchpoints including the Manchester, Stansted and one of its airports websites, alongside associated passenger information and self-service experiences. Youll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer ...

future of the business. Ensuring technology investment and capability development remain aligned to long‐term organisational priorities. Championing technology as a strategic enabler of customer experience, colleague effectiveness, operational efficiency and business growth. Technology Performance and Enterprise Value: Establishing the technology performance framework that supports growth, scalability … long‐term value creation. Defining technology investment priorities and capability roadmaps that deliver measurable business outcomes. Ensuring technology investment generates operational, commercial and customer value. Providing strategic insight and challenge to support Executive Board decision‐making. Ensuring technology remains a strategic enabler of productivity, customer outcomes and organisational ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

Customer Success Manager Warrington (Hybrid 3 days office/2 days home) Travel to London once per month (fully expensed) Competitive Basis Salary (DOE) + Benefits Join one of No.1 Great Places to Work Talos360 is one of the UK's leading HR technology providers, helping organisations attract, hire … experiencing significant growth and now support over 900 organisations across the UK. Due to continued expansion, we are looking for a Customer Success Manager to join our growing team. This role will play a key part in supporting and developing customers using Talos Perform, our performance management platform, while ...

Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Customer Renewals Team Lead Location: Manchester Team: Approx. 5 direct reports Department: Customer Renewals Company: IRIS Software Group Ready to take the next step in your leadership … career? We’re looking for a passionate, commercially minded Customer Renewals Team Lead to join IRIS Software Group and lead a team of Customer Renewals Associates and Advisors. This is a brilliant opportunity for someone who loves developing people, building high-performing teams and delivering fantastic customer ...

cybersecurity ecosystem, the ability to influence senior stakeholders across multiple organisations and a commercial mindset focused on driving revenue growth, market differentiation and customer value. What you’ll be doing Develop and execute strategic partnership plans with key cybersecurity vendors to drive mutual growth. Shape and deliver joint … initiatives, campaigns and sales plays that increase demand and revenue. Collaborate closely with BT sales teams to drive joint account planning, pipeline development and customer engagement. Build and maintain strong relationships with partner stakeholders, ensuring alignment on strategic priorities and business objectives. Lead partner enablement activities, including training programmes ...

growing fast. Manchester or Slough (Hybrid 2 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

deliver even better services for our Co-op, our colleagues, members and customers. We're looking for a Lead Designer to join our Experience and Product Design team and help us create simple, inclusive and effective digital experiences for our customers. This is a generalist design role with … disciplines including research, content, service design and accessibility. Initially supporting our Quick Commerce Value Stream, you'll work across product teams to solve complex customer problems, improve customer journeys and deliver outcomes that make a measurable difference to both customer experience and business performance. Why this ...

taking ownership of incidents through to resolution. You will play a key role in ensuring high service availability, rapid issue resolution and an excellent customer experience for business customers using cloud-based voice solutions. Key Responsibilities Provide 1st and 2nd line technical support for hosted VoIP and cloud … firewall, QoS and VLANs that impact voice services. Escalate complex issues to 3rd line teams or vendors, providing clear diagnostics and relevant logs. Customer Service Respond to customer support tickets and calls within agreed SLAs. Communicate clearly with customers, avoiding unnecessary technical jargon. Take ownership of incidents ...

bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation . … customer value. Ability to manage multiple projects and work independently. Bonus Points For: Experience with Conversational AI, NLP, or chatbots. SaaS or CX platform knowledge. Front-end skills (HTML, CSS, JavaScript). Why Join Us? Work with the latest AI-powered CX technologies. Enjoy flexibility and autonomy ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

retail, ecommerce, finance, marketing, CRM, merchandising, operations and the wider business. You will also identify and deliver practical AI and automation opportunities that improve customer experience, colleague productivity and commercial performance. The successful candidate will be comfortable moving between strategic leadership and technical detail. They will be able … service capability so teams can access trusted information without creating competing versions of the truth. Partner with stakeholders to define KPIs, investigate performance, understand customer behaviour and identify commercial opportunities. Guide the transition from reactive reporting toward proactive insight, forecasting, exception monitoring and decision support. Maintain oversight of legacy ...

Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within a large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across … customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine digital capabilities, automation, and human interaction. You'll play a key role from problem definition through to delivery, ensuring services are designed ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility … integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria. Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams. Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer ...

+ Uncapped Commission Are you an experienced technology sales professional looking to take the next step in your career? Do you enjoy building strong customer relationships, identifying opportunities, and driving revenue growth? If so, we'd love to hear from you. We are looking for a Desk-Based Account … Manager to join a growing technology business in Manchester. This role is focused on managing and developing existing customer accounts, identifying upsell and cross-sell opportunities, and delivering excellent customer service while achieving sales targets. Responsibilities Managing and growing a portfolio of existing customer accounts Building strong ...

US## **About the job you’re considering**We are seeking a talented and delivery-focused Product Owner to join our Digital Customer Experience (DCX) Practice. In this role, you will work with both private and public sector organisations, playing a pivotal role in shaping products and services that … collaborate with diverse stakeholders, solve complex challenges, and help organisations transform through the delivery of innovative digital products and services.Ideally, you will have experience working in agile and waterfall delivery environments, along with either previous consulting experience, or experience delivering products and services in line with Government ...

service requests in line with agreed SLAs Delivering a professional and friendly service to users Contributing ideas to improve processes and the overall customer experience Experience required: You'll have previous experience within Service Desk, Desktop Support or EUC, with genuine hands-on and face … face support experience. Just as importantly, you'll be brilliant with people. We're looking for someone calm, articulate and customer-focused who takes pride in providing an excellent service and is comfortable supporting senior stakeholders. Experience working within an ITIL environment would be beneficial ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

your career development and the skills demand within the company, certifications etc. YOUR PROFILE To succeed in the role, you will bring the following experience: Big Deals experience : Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny. Leadership Experience : Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience. Strategic Thinking, Problem Solving, Stakeholder Management & Communication : Ability to rapidly ...