1 to 25 of 81 Customer Experience Jobs in the North West

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored … organisational design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Driving digital customer experience transformations: Leading initiatives to design and implement seamless, omni-channel customer journeys that elevate satisfaction and loyalty. More ❯

Job Title: Customer Journey Manager (Business Analyst) Location: Chester (Onsite 2 Days per Week) Hours: Full Time Salary: £75,000 - £80,000 Annually + 5% Bonus About Us: Join an innovative organisation in the Consumer Finance sector, where we prioritise seamless customer and colleague experiences across our cards and loans products. Our Chester-based Credit Cards Lab is … looking for a dynamic Customer Journey Manager to help us elevate our customer interactions and create exceptional journeys. About the Role: As a Customer Journey Manager, you will be at the heart of product development. You'll assist the Product Owner and the broader team in understanding and orchestrating customer journeys, with a focus on technology … integration and cross-functional collaboration. Your main goal? To ensure our customers' needs are always prioritised. Key Responsibilities: Customer Experience Optimisation: Understand and enhance the end-to-end customer experience, making sure it's effective and user-friendly. Collaborative Insight: Work closely with Product, Engineering, and third-party teams to ensure that our journey design meets More ❯

ServiceNow Implementation Specialist Hybrid (UK-wide) | Security Clearance Eligibility About the Role Join our Digital Customer Experience (DCX) team to design, develop, and deliver ServiceNow solutions that transform how our clients engage with customers and employees. You'll work across Customer Experience, Technology Experience, and Employee Experience workflows to drive seamless, modern interactions. What … You'll Do Design & develop ServiceNow workflow apps (CSM, ITSM, ITOM, HRSD, FSM, ITAM). Build intuitive experiences with ServiceNow's Next Experience UI, UI Builder & Service Portal. Lead integrations with CRMs … HR systems, eCommerce, and more (REST/SOAP, IntegrationHub). Ensure data integrity across platforms with migration & workflow data fabric expertise. What You Bring Strong ServiceNow expertise across workflows (CX, TX, EX).? Proficiency in JavaScript, Glide API, Flow Designer & IntegrationHub.? Hands-on integration skills (APIs, external systems).? Understanding of customer journeys & employee lifecycle touchpoints.? Collaborative mindset - able More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Cu stomer Service Team Manager, you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

our customers, ensuring they gain maximum value from the products and services theyve invested in. In this role, youll collaborate closely with Sales and other internal teams to drive customer success, satisfaction, and retention. Youll play a key part in helping clients fully understand and utilise all the products available to them, supporting their goals with a proactive and … consultative approach to maximise product usage across the board. We're looking for someone who is enthusiastic, customer-focused, and confident working in a fast-paced, collaborative environment. Your responsibilities: Manage a large volume of SMB customers, ensuring strong relationships and driving excellent customer experience and satisfaction. Engage proactively and reactively to maximize product usage, identifying opportunities … clients on TotalJobs products and solutions. Serve as the subject matter expert on product utilization and performance. Identify risks and employ effective strategies to mitigate them. Qualifications 1+ years experience in a similar B2B account management role managing large portfolios of client accounts Demonstrable experience of balancing multiple competing priorities Prior experience in using technology to deliver More ❯

JOB TITLE: Customer Journey Manager, Data - Credit Cards Platform LOCATION: Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity The Customer Journey Manager (CJM) is vital for product development, collaborating with the Product Owner and the wider team to understand, measure, and coordinate … Customer Journeys with an emphasis on technology and integration. This specific role is to support the Data team within the Cards Platform. This is a growing, team with a remit to support Acquisition and Customer Engagement targets for the Bank. The CJM is responsible for understanding and optimising the end-to-end customer experience, ensuring customer … continuous improvement efforts and orchestrate across functional boundaries to guarantee journey efficiency. This role thrives on collaboration with colleagues in Product, Design, and Engineering to ensure the intended user experience and journey design are flawlessly represented. Key Accountabilities Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions More ❯

can really make a difference. We have a great opportunity for a number of Cryptography Analyst's to join the team. The ideal candidate will have recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) - Proficiency in HSM Monitoring tools. - Automation skills. - Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. * Take a proactive approach to improving operations and customer experience/turnaround. * Assist in the management of any control issues identified via audits or other control issues Key Skills & Experience: * Experience in Cryptography/Information … accuracy of work * Experienced at making informed decisions, against tight timescales * Able to prioritise and manage multiple tasks concurrently * Proficient in MS Office applications Desirable skills/Preferred Qualifications: * Experience in IT Security roles * Knowledge of cryptography * Industry relevant Security qualifications. * Industry relevant Project Management qualifications. * Experience in an Operational environment * Operational documentation creation and maintenance. * Deep understanding More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … efficiency . Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem . Maintain comprehensive documentation of Salesforce configurations and process . Requirements Previous experience as a Salesforce Administrator Experience working within a large, global organisation is preferred Experience working in a Scrum/Agile environment Experience working with CI/… CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y . Positive, empathetic, and professional manner . More ❯

Shape the Future of Customer Experiences Here’s the scenario: a fast-moving, innovative company quietly changing how people interact with technology and services. They’re growing quickly, experimenting boldly, and putting customer experience at the heart of everything they do. The Role: CRM Manager You’ll own multi-channel campaigns that really matter, email, SMS, loyalty … thinker with a focus on delivering measurable results Exceptional communicator and collaborator across teams Adept at juggling multiple projects in a dynamic, fast-moving environment Committed to enhancing the customer experience and driving continuous improvement Why You’ll Love This Role Flexible working – hybrid setup to suit your style Generous leave and flexible bank holidays Bonus and pension … and wellbeing initiatives Learning & development support Paid volunteering days Next Steps: A quick recruiter chat, then a focused interview. Simple. If you want to have an outsized impact on customer experiences and work somewhere that values ideas and creativity, this is your chance. Apply today to take the next step. More ❯

Product Manager - Hybrid: Leeds or Manchester (typically 2 days per week) - £65,000 - £70,000 plus exceptional benefits. Are you a world-class Product Manager who thrives on shaping customer journeys, defining requirements, and building products that genuinely solve problems? Were looking for a collaborative, customer-centric Product Manager to lead the development of one of our client … UX experts to test prototypes and validate solutions with real customers. Use Agile and Design Thinking to create products that deliver real business value. Champion the voice of the customer, ensuring usability, adoption, and ROI at every stage. What were looking for 4+ years experience in a Product Management role. A strong track record of product discovery, delivery … and launch . Deep experience in customer journey mapping, requirements gathering and service design . Skilled at bringing teams and stakeholders together to consensus on design, scope, and implementation. A natural collaborator with excellent communication and relationship-building skills. Experience in B2B or B2C product environments (marketing, retail, or technology exposure is a plus). Why join More ❯

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell … portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers * A good understanding of mobile and WAN * Demonstrable ability to achieve targets from account management activities * Experience of working More ❯

maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our … by Chloride, as such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power … Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to work under pressure Clean, valid UK driving license Region covered: Sellafield – but opportunities throughout the More ❯

maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our … by Chloride, as such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power … Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to work under pressure Clean, valid UK driving license Region covered: Sellafield – but opportunities throughout the More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to lead a … dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each full year … free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to boat parties and more! The Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to lead a … dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each full year … free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to boat parties and more! The Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to More ❯

Were looking for a Technology Project Manager to lead the delivery of the British Heart Foundations (BHF) Website Transformation programmean ambitious, multi-stream initiative designed to elevate our digital experience, drive income, and support our life-saving mission. This is a rare opportunity to take ownership of a high-profile programme that will shape how millions of people engage … with our charity online. About the Role As part of our dynamic Technology team, youll be responsible for delivering a strategic roadmap of website projects that span customer experience, data integration, and digital infrastructure. Youll lead cross-functional teams and manage complex stakeholder relationships to ensure projects are delivered on time, within budget, and with measurable impact. Key … forms to streamline supporter journeys and maximise income generation. Integrating our CMS with Adobe Realtime CDP, enabling personalised onsite experiences. Developing our MyAccount platform, including implementation of a new customer identity and access management solution. ? Youll coordinate outputs across development, product, QA, UX/UI design, and content design, ensuring seamless collaboration and clear communication throughout the programme lifecycle. More ❯

our time, at one of our office sites mentioned above We're looking for a dynamic Senior Analyst to join our innovative Affordability Optimisation & Data Optimisation team, part of Customer Affordability and Data , with a focus on the Loans & Transport portfolio.Here in the Affordability Optimisation & Data Optimisation (AODO) team, we'll be reinventing how we assess and manage customer … This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands Key Accountabilities: Enhance Customer Strategies : Improve customer experience, credit quality, and segment growth across Consumer Lending. Optimise Affordability and Eligibility : Use data-driven insights and portfolio performance analysis to shape affordability … solutions that support our strategic goals. Drive Innovation and Learning : Contribute to a culture of experimentation and continuous improvement, supporting the development of new data capabilities. Essential Skills: Proven experience in an analytical, credit, or product-focused role. Strong data and analytics skills, with the ability to translate complex analysis into clear insights using concise visuals and narratives to More ❯

our time, at one of our office sites mentioned above We're looking for a dynamic Senior Analyst to join our innovative Affordability Optimisation & Data Optimisation team, part of Customer Affordability and Data , with a focus on the Loans & Transport portfolio.Here in the Affordability Optimisation & Data Optimisation (AODO) team, we'll be reinventing how we assess and manage customer … This capability will be integral to how we offer customers proactive and embedded borrowing options, both within our relationship brands and also with any partner brands Key Accountabilities: Enhance Customer Strategies : Improve customer experience, credit quality, and segment growth across Consumer Lending. Optimise Affordability and Eligibility : Use data-driven insights and portfolio performance analysis to shape affordability … solutions that support our strategic goals. Drive Innovation and Learning : Contribute to a culture of experimentation and continuous improvement, supporting the development of new data capabilities. Essential Skills: Proven experience in an analytical, credit, or product-focused role. Strong data and analytics skills, with the ability to translate complex analysis into clear insights using concise visuals and narratives to More ❯

your ideas matter? Ready to grow your career while making a positive difference for customers and the planet? Our client is on the lookout for a proactive and personable Customer Success Specialist to join their certified B Corp SaaS business that's leading the way in innovation and customer experience. This is a fantastic opportunity to be part … committed to making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising customer tickets … and seeing the customer enquiry through to completion. What You'll Be Doing? Acting as the first point of contact for customers, delivering friendly and professional support via phone and email Managing customer queries end-to-end, ensuring timely resolutions and effective follow ups Building strong relationships with clients, keeping them informed and ensuring a positive experience More ❯

Project Manager - Blackburn, Lancashire Project Manager, Software, Autotask PSA, Solution Delivery, Customer, Budget, Enterprise software This leading Software Solutions provider based in Blackburn are looking for an experienced Project Manager to take ownership of Project delivery and manage communication with customers and other stakeholders. This is a senior role ideal for someone who combines a passion for software and … customers in mind Product project financial reports from all resources and partners involved in project delivery Ensure project hand-over takes place to software support and account management Core experience 5+ years experience providing project management of IT solution delivery Background working in delivering projects within software development and providing support of the product afterwards Using Autotask projects …/other PSA solutions Excellent communication and stakeholder management skills Experience working with Enterprise software Strong commercial acumen whilst managing projects including plans, budgets, delivery and customer aftercare They are offering a competitive salary and package in a supportive, collaborative culture where your input will be valued. They offer opportunities for progression in this growing software company where More ❯

hire services across the UK. Whether it's for private events, corporate transport, school trips, or group travel, their goal is to simplify the booking process and enhance the customer experience through smart technology and dedicated service. They pride themselves on the supportive, inclusive environment of their office. Dog friendly, dressed down, and a little coffee mad, it … Mid Level Full-Stack Developer with a passion for solving problems through technology. In this role, you’ll contribute to building and maintaining digital tools that support everything from customer bookings to operator management. You’ll work with Vue.js on the front end and PHP/Laravel on the back end, joining a small, agile tech team focused on … efficient as possible. Key Responsibilities Develop and maintain web-based tools for booking, scheduling, and fleet management. Implement and enhance front-end features using Vue.js, ensuring a smooth user experience for both customers and partners. Contribute to the development of Laravel-based APIs and backend systems that power their platform. Participate in specification writing, project management, and code reviews More ❯

Contact Centre Solutions Implementation Lead Location: Manchester, M1 3BN (office based) Salary: circa £60k dependent on skills and experience + Benefits Full Time About us The company, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Contact Centre Solutions Implementation Lead to configure, deploy, and support advanced voice and contact centre platforms (primarily … Twilio Flex) for our clients. In this key role, youll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, youll be instrumental in ensuring each project meets our clients business needs and runs smoothly in a live environment. Key Responsibilities … Configure, deploy, and optimise Twilio Flex (or similar platform) and RACE solutions to meet customer goals, with a focus on voice and contact centre environments Translate high-level business requirements into clear technical specifications Deliver customer training programmes, including train-the-trainer sessions and user guides Provide early-life support and ensure a smooth handover to ongoing support More ❯