1 to 25 of 68 Customer Experience Jobs in the North West

Customer Experience Specialist Manchester (Hybrid after 4 months – 3 office/2 home) Working hours 11:30 – 20:00 Start date – 13th April Permanent We are proud to be representing a globally recognised, high-growth technology organisation that is transforming how small businesses operate. Our client is seeking … Customer Experience Specialist to join their team with a dedicated focus on supporting customers in the US market. This is an exciting opportunity to join a purpose-driven company committed to empowering small businesses through innovative technology and world-class customer support. Benefits for a Customer ...

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with … leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system and being ...

Customer Service Specialist Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated … clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams ...

Customer Analytics Manager £40,000-£45,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you'll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

Customer Data and Insights Manager Up to £45,000 + profit share bonus + benefits Lancashire (Hybrid working) Permanent About the Company We're working with a leading UK luxury retailer specializing in high-end jewelry, watches, and premium brand products. Established over 100 years ago as a family … employers and are known for their exceptional workplace culture, employee benefits, and commitment to work-life balance. The Role We're looking for a Customer Data and Insights Manager to join a forward-thinking Digital and Brand Experience team. This role is critical to maintaining a high-quality ...

Title: Head of Data Analytics & Insights Location: Liverpool – On site Report to: COO Require : 10+ years of experience in data analytics, business intelligence, or insights roles 5+ years in a senior leadership or people management role Must have UK based experience with existing senior experience. All applicants … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. Core Accountabilities 1. Claims Analytics & Operational Performance Define ...

environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process … improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre ...

looking for a Digital Enablement Lead to drive the strategic use of technology and data across the business, enabling efficiency, innovation, and improved customer engagement. This role leads a cross-functional team and plays a key part in shaping the future digital landscape of TMS. Responsibilities Lead the digital … Data Manager to enhance data governance, architecture, and literacy across the business Identify and implement opportunities to optimise processes and improve business efficiency Enhance customer experience through the effective use of digital tools and solutions Engage stakeholders across TMS and DS Smith Group to ensure successful delivery ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

Digital, Data and Technology to take responsibility for leading and influencing our technology function, setting strategy, driving delivery and ensuring our digital, data and customer experience capabilities meet the needs of the Council now and into the future. This role provides the opportunity to shape our future technology … landscape, creating a service that is digital by design, customer focused and able to seize the benefits of new technology. Reporting to the Executive Director of Strategy and Transformation, you will be the Council's senior professional for DDaT, leading a multi-disciplinary team of around 50 colleagues across ...

Plus, Plus Company Van, Plus Paid Overtime, Fuel Card, Expenses, Plus a Benefits Package. Ideally have Cat5,Cat5e, Cat6, Cat6a Installation Experience Have experience of Installing IT Data & EPOS and CCTV Systems Must be customer facing and able to speak with all levels of customer Experience with CCTV systems Experience with Access Control installation Hold a valid Full UK Driving license This role involves working locally and UK Wide Must able to work away from home and work overtime when required Should this vacancy be of interest and you match the required job speck ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/… Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain ...

team and revenue grow. The Opportunity In the early stages, you will lead from the front prospecting, pitching and securing new business across defined customer sectors, with full ownership of your own sales target. Alongside this, you ll shape the sales strategy, define priority markets and ensure a best … class customer experience. Within the first 3 6 months, you ll begin building your team, starting with responsibility for two Customer Service Representatives and the recruitment of a Regional Business Development Manager/Account Manager. Over the next 1 2 years, this role is expected to progress into ...

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with ...

week)Up to £33,000 + bonus Are you a CRM specialist looking to step into a role where you can truly shape customer journeys? This is an exciting opportunity to join a luxury retail brand and play a pivotal role in driving CRM strategy across multiple channels. … COMPANY Our client is a well-established luxury retail brand with a strong focus on customer experience and growth. As part of continued investment in CRM, they are expanding their team to strengthen lifecycle marketing and automation capabilities. THE ROLE As a Senior CRM Executive, you will ...

Technical Pre- Sales Engineer - Manchester About the Company: A fast-growing, innovative SaaS business is transforming how marketing, sales, and customer experience teams make data-driven decisions. Their AI-powered call intelligence and analytics platform is used by enterprises across the globe to optimise campaigns, improve sales performance … enhance customer interactions. With strong growth and ongoing investment in AI, this is an exciting time to join a forward-thinking team building world-class technology. The Role: We’re looking for a Solutions Engineer to support sales, onboarding, and customer success teams by providing expert technical insight ...

Supportive, high‐energy environment where performance is recognised The Role This role sits at the heart of a growing sales function, supporting high‐value customer relationships while owning your own opportunities end‐to‐end. It's ideal for someone hungry to develop commercial skills and build a long‐term … quotes that set delivery teams up for success Maintain accurate CRM data, forecasts, and commentary for wider sales planning Book and lead high‐quality customer meetings aligned to account strategy and growth priorities Identify early insights such as cross‐sell triggers or renewal risks and escalate appropriately Work collaboratively ...

digital transformation, and we are seeking a Business Analyst to support the delivery of digital projects that enhance operational efficiency, business performance, and customer integration. This role is central to ensuring technology solutions align with business needs and deliver measurable value. Experience within print management or FMCG environments … streamline workflows and improve efficiency through technology Work with technical teams to design and recommend effective digital solutions that enhance business performance and customer experience Support the delivery of multiple concurrent projects, ensuring alignment with strategic goals Facilitate workshops, meetings, and communication between business teams and IT Produce ...

eCommerce brand looking to add a Product Owner to their digital team. This is a great opportunity for someone with a passion for user experience and data-driven decision making who's ready to take ownership of key features across their platform. The Role: - Manage and prioritise the product … business goals into clear user stories and sprint deliverables. - Work closely with design, data, and engineering teams to launch new features. - Use analytics and customer insights to inform product improvements. - Keep up with eCommerce and customer experience trends. Requirements: - 2-4 years' experience in product, digital ...

career within our organisation. Role During this programme, you’ll rotate across the following key areas and be working as part of a team. Customer Experience- working in customer service or sales teams to understand the operational disputes and opportunities Commercial Products- working in product … Months Positions Available 3 Closing Date Sunday, 22nd February 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills Attention to detail Customer care skills Logical Team working Initiative Qualifications Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) Any GCSE, grade 4 (Essential) English GCSE, grade ...

practices, and address challenges. Analyse sales data and market trends to identify opportunities for growth and improvement. Collaborate with other departments to ensure seamless customer experience and satisfaction. Handle escalated customer issues and provide resolution. Recruit, train, and onboard new team members as needed. To be considered … Proven experience in a telesales or sales management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to motivate and inspire a team to achieve high performance. Analytical mindset with the ability to interpret sales data and market trends. Results-oriented with a track record ...

mobile and UC solutions* Assess market trends and identify opportunities for expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications services* Partner with technology leadership to align and standardise mobile … strategic partners and suppliers* Lead commercial negotiations to secure favourable terms and reliable service outcomes* Use partner capabilities to strengthen the overall communications portfolio Customer Experience * Champion service quality and reliability to maintain high customer satisfaction levels* Introduce structured feedback and improvement processes to enhance service delivery ...