1 to 25 of 76 Customer Experience Jobs in the North West

landscape. They are seeking a Head of Product to define and lead the strategic direction of a complex enterprise product portfolio, driving operational efficiency, customer value, and long-term business growth. This is a high-impact leadership role where the Head of Product will take ownership of a broad … digital product portfolio, ensuring products evolve cohesively and continue delivering measurable business value. You’ll lead a team of Product Owners across operations, customer experience, procurement, and data, while driving improvements to the overall product operating model. This role is ideal for someone who combines strong commercial awareness ...

Payroll/Project Manager – Implementations & Customer Experience The Organisation A market-leading provider of umbrella and contractor payroll technology, operating at the forefront of the UK temporary labour market. The business is recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor … operational excellence and client-centric delivery. The Role This is a senior Payroll/Project Manager position with a pure focus on implementations and customer experience within the umbrella and contractor payroll sector. The role does not involve running payroll. You will act as the operational and subject ...

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Glasgow, Manchester, London# Managing Consultant/Senior Manager - Energy Transition & Utilities (Energy Retail … junior colleagues.* Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: + **Customer Experience (CX) Strategy:** Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives. + **CX Platforms & Associated Technologies:** Expertise ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth, compliant ...

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

payroll and contractor payroll technology provider, supporting the United Kingdom temporary labour market. Known for compliant payroll solutions, high volume contractor processing, and exceptional customer service, the business delivers scalable payroll systems designed for umbrella companies, recruitment agencies, and contractor workforces. The Role – Customer Growth Manager (Implementations & Onboarding … United Kingdom payroll legislation and umbrella payroll regulations. You will act as a subject-matter expert in contractor payroll and umbrella payroll systems, supporting customer onboarding, system configuration, and long-term success. Key Responsibilities Lead client onboarding and payroll system implementations Manage end-to-end implementation projects within umbrella ...

ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering … tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. Were now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. Youll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What youll be doing Leading and supporting a high ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills … Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations/connectivity ...

fast-growing UK technology business specialising in cloud communications, customer engagement platforms and AI-driven solutions is looking for a commercially minded and technically hands-on CTO to lead its next phase of growth. This is a senior leadership role for someone who can shape technology strategy, build scalable … commercial leadership to bring innovative solutions to market. The business operates within the UCaaS, CCaaS and CPaaS space, delivering advanced cloud-based communication and customer engagement solutions using modern cloud infrastructure, AI technologies and secure payment integrations. The Role You will take ownership of the company’s technology vision ...

Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short‐haul beach holidays has evolved into something much bigger – premium beach destinations, long‐haul adventures, and vibrant city breaks – and that’s just … availability. Our systems sit behind hundreds of thousands of searches every day and operate in a domain where scale, data freshness, supplier reliability and customer experience are deeply connected. Our mission is deliver the best hotel choice, availability and value through scalable and intelligent acquisition platforms. This ...

CUSTOMER DATA AND INSIGHTS MANAGER * Opportunity for a Customer Data & Insights Manager to join a growing, customer-focused organisation in the Northwest * Salary up to £55,000 + bonus + strong benefits package * Key position sitting between data, CRM and marketing with regular stakeholder interaction * Apply online … contact Chelsea Hackett via WHO WE ARE? We're working with an established organisation currently investing in its digital and customer capabilities as part of ongoing growth. Operating across multiple channels, the business is focused on improving how it uses customer data to better understand behaviour, refine engagement ...

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Director Consulting (Telco Sector)Glasgow, London, Manchester, Newcastle Bank HouseAt Capgemini Invent … performance and pipeline growth, including account strategy development and achieving revenue targets within Telecom-focused consulting portfolios.* Provide sector expertise in Telecom (e.g., networks, customer experience, digital transformation), guiding clients with actionable insights and strategic recommendations.As part of your role you will also have the opportunity to contribute ...

/yr, plus benefits Location: Chorley, Lancashire (Hybrid) Job Overview The Pre Sales Technical Design Architect (TDA) is accountable for translating customer business goals into robust, scalable and supportable technical designs across the full opportunity and delivery lifecycle. Acting as Elite Group’s technical authority, the TDA owns … with Sales, Delivery, Support, Suppliers and most importantly our customers. Engaging directly in requirements workshops and technical discussions to shape solutions that translate to customer focused outcomes, the TDA supports core platform builds, governs design changes, mentors engineering teams, and acts as a senior escalation point. Through strong design ...

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Business Relationship Director - Cloud Infrastructure ServicesManchesterWe are seeking a talented and experienced Business … services and demands and to represent these into the central SIAM services. The focus of all our staff is to enhance and transform our customer experience of all services.**Hybrid working**: The places that you work from day to day will vary according to your role, your needs ...

other UK locations CL7 Song Data & AI Role Overview As a Data Strategy Manager , you will lead teams and clients in shaping and delivering customer centric data strategies that transform marketing, sales, and service performance. You will define strategic direction, architect scalable solutions, and oversee the implementation of modern … Customer & Marketing data platforms across complex organisations. Key Responsibilities Lead enterprise Data Strategies across Marketing, Sales, and Customer Experience. Lead data product strategy, roadmaps, and value realisation. Own the definition and prioritisation of customer data products, use‐case roadmaps, and value realisation. Define the key integration patterns ...

develop a team of Event Co-coordinators to achieve objectives and KPIs Oversee all online events and webinar delivery, ensuring a seamless user experience Manage and optimise the events software platform, resolving issues and working with IT on developments Collaborate with internal teams and external stakeholders, including sponsors … partners Support the delivery of in-person events alongside field teams Develop and maintain event policies, guidance, GDPR compliance and customer processes Maximise income generation, lead generation and member retention through events Handle event-related enquiries and complaints with a focus on excellent customer service Monitor, analyse ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

Working Model: Flexible, hybrid | Business Area: Corporate Sales | Salary Details: Up to £27,000 plus commission We’re on the lookout for a driven customer and sales enthusiast to join our expanding Corporate Sales team. Reporting to the Head of Corporate Sales, this role focuses on managing multiple small … business accounts and developing trusted customer relationships through consultative selling. You’ll work across a varied portfolio of solutions—broadband, phone systems, IT support, security, Microsoft 365 licences and more—while collaborating with senior account managers and product specialists. The role offers a clear route to progression into ...

solution's division of K3 Advisory Group, is seeking a Project Managerto join our Professional Services team, leading the successful delivery ofSage Intacctimplementation and customer enhancement projects. This role is central to ensuring projects are delivered efficiently, accurately, and on time, while maintaining an exceptional customer experience … software development projects. The ideal candidate will be highly organised, process-driven, and committed to continuous improvement, with a strong focus on project governance, customer satisfaction and effective resource utilisation. This role is preominantly based from home, with travel to an office or client site as needed. Key Responsibilities ...

with clarity to all stakeholders Support the growth of other PMs and team members through mentorship and sharing learnings Your impact will directly influence customer experience, product performance, and the long-term success of Dragonpass. What We’re Looking For Experience managing products through the full lifecycle … typically gained through 3+ years in Product Management or equivalent relevant experience. Experience leading cross-functional product teams across a full product line Proven ability to manage products through the full lifecycle Strong data analysis skills and evidence-led decision making Experience integrating diverse requirements into coherent product ...