1 to 25 of 61 Customer Experience Jobs in the North West

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Location : M50 1DR Salary : £45,000 per annum Contract : full time, permanentWe’re looking for a motivated Customer Success Manager who is a natural problem solver and thrives in a fast-paced environment. With a passion for technology and delivering exceptional customer service, you’ll play … role in ensuring our customers achieve positive outcomes from our services. Reporting to the Customer Experience Manager, you’ll focus on building strategic partnerships with customers, driving mutually beneficial outcomes, improving retention and identifying opportunities to grow revenue from existing accounts. It’s an exciting time to join ...

insight to support our business decisions we are recruiting for a Senior Insights Analyst to join the D2C Insights team; the team that drives customer-focused, data-led decision making across our direct-to-consumer strategy, product, PR & content, and business development teams. The team are responsible for insights … across customer research, customer feedback, market intelligence, competitor analysis, and data-driven insights. What you’ll be doing The Senior Insights Analyst will be responsible for the end-to-end delivery of insights and analytics projects from initiation to delivery. This is a hands-on analytical role where ...

Implementation/Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 Another exclusive opportunity from Areti Group 🌳 Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations . This is a company … stage of the customer journey. 🌳 Cross-Functional Delivery This role sits at the centre of the delivery engine. You’ll collaborate with: • Sales & CX teams during client handover • Product & Engineering on configuration or technical requirements • Operations teams ahead of launch • Internal stakeholders working on platform improvements 🌳 Training & Enablement ...

part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and up-sell. You will report into our Mid Market Sales Manager. Responsibilities Responsible for in-life management … customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management Keep churn within account base to increase cross selling/product penetration within account base Deliver outstanding customer experience by exceeding the needs of the customer ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering … with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

hire a Senior Product Manager into a critical Supply Data domain. This is a high-impact role sitting at the core of the customer journey; powering search, booking and post-booking experiences through reliable, scalable data. This role goes beyond a typical roadmap-focused PM position. You'll take … ownership of the data foundations that underpin commercial performance, customer experience and regulatory compliance, ensuring the platform remains robust, accurate and scalable in a complex, high-volume environment. You will act as the central point of alignment across Product, Engineering and Commercial teams, balancing business priorities, technical complexity ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

Claims Leader to join the UK Claims Leadership team. This is a high-profile role for someone who excels in driving digital transformation, improving customer experience, and enhancing operational efficiency within insurance claims.Reporting to the Claims Director and Chief Claims Officer, you will lead the strategy and delivery … measure performance, ensuring all initiatives meet governance, regulatory, and business requirements.The ideal candidate will bring a strong claims operations background combined with proven experience delivering digital transformation in complex environments. You will have the ability to influence senior stakeholders, collaborate across functions, and make a tangible impact on both ...

Customer Account Manager- Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-35k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Account Manager … sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers A good understanding of mobile and WAN Demonstrable ability to achieve targets from account management ...

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

expertise with people leadership to deliver reliable, scalable and actionable data solutions across the business. Data is central to the company's product development, customer experience, decision-making and commercial operations. The organisation operates with a hybrid data landscape, blending mature enterprise data technologies with a modern, evolving … will ensure the business can continue to scale its use of data without compromising quality, governance or performance. Data Team Lead Skills Proven experience leading and developing high-performing, collaborative data engineering teams Strong background working with real-time, event-streaming data platforms Expertise in designing and managing modern ...

Keep our network moving. Lead a high-performing team. Be our next Network Support Team Leader! At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. Were looking for a Network Support Team Leader … their best. This role is office-based in Bolton , this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response. What youll be doing as a Network Support Team Leader No two days are the same, but your key responsibilities ...

across the company. This role ensures that change delivery, strategic programmes, governance and the project & product roadmap are aligned to corporate strategy, regulatory obligations, customer outcomes, and commercial performance. The role provides leadership to the Project Managers, Product Owners, Business Analysts, and cross‐functional delivery teams—ensuring a unified … including origination, servicing, collections, retention, and digital channels. Own the product roadmap, ensuring transparency, stakeholder alignment and clear prioritisation criteria. Ensure Product Owners define customer‐centric product visions, value propositions, OKRs, and clear backlogs. Drive innovation and optimisation in the mortgage product experience, collaborating with risk, compliance, underwriting ...

Safetynet Solutions Ltd is seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests … using HubSpot Helpdesk (CRM). The successful candidate will deliver high-quality support, ensuring issues are resolved efficiently or escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries ...

combine deep technical expertise across Java, AWS, and modern JavaScript frameworks (Angular) with strong leadership capability and a passion for data-driven, customer-centric platforms . Role Overview Lead design and delivery of full stack, microservices-based solutions (Java, Angular, AWS) Stay hands-on with coding while setting technical … direction and standards Drive MarTech initiatives across Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target Work closely with marketing and product teams to deliver data-driven, scalable solutions Own architecture, CI/CD, TDD , and engineering best practices Act as a senior escalation point ...

hands-on technical foundation in data science, machine learning, AI/ML, or adjacent fields, with the depth to make credible architectural decisions. Demonstrated experience leading and modernising a data function through significant change. Strong understanding of modern data infrastructure, including data pipelines, cloud platforms, and MLOps. Ability … language for senior stakeholders and boards. Strategic thinker with a track record of developing and executing a data strategy aligned to broader business goals. Experience defining and driving the adoption of self-serve data products and increasing data literacy across the organisation. Ability to identify new opportunities where data ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

Customer Data and Insights Manager Permanent 39 hours - Monday to Friday Office based in Lytham St Annes, Lancashire* Salary: Up to £45,000 per annum (depending on experience) plus bonus and benefits. Were excited to be recruiting for a Customer Data & Insights Manager to join our Beaverbrooks … Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role. The Customer Data & Insights Manager will play a critical role in ensuring the business maintains a high-quality, secure, and unified customer data ...

strategy for the company. The role combines sales, marketing, technology, and management expertise to develop a plan that delivers a superior brand and shopping experience for customers. Responsible for developing and executing e-commerce strategies to drive revenue growth, improve customer experience, and increase profitability. Main Responsibilities … products) Manage the company TikTok with regards to seller centre, Advert campaigns etc. Manage Website/Shopify/eBay/Amazon sales to ensure customer satisfaction. Liase with customer service, social media and marketing teams where applicable Manage company subscription app Manage product catalogue/labels/barcodes ...

internal processes. Working closely with cross-functional teams, you'll analyse e-commerce performance and user behavior to boost website profitability and enhance the customer experience. The ideal candidate is a proactive problem-solver with strong technical acumen, fluent in analytics and API and is passionate about leveraging emerging … Google Analytics and MSSQLto track key e-commerce metrics (sales, conversion rates, user engagement) and identify opportunities to increase revenue and improve the online customer journey. Optimize user experience and conversion: Develop data-driven insights to enhance website functionality, usability, and content. Recommend and help implement changes that ...

team coordination. You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You’ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently … play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex issues and ensuring they ...