1 to 25 of 96 Customer Experience Jobs in the North West

build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. … looking for a Customer Success & Renewals Performance Coach to help our teams continue moving from a reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won’t be line managing the team. ...

About the role As Head of Customer Success, you’ll own the overall customer relationship, driving retention, growth and customer satisfaction across our client base. This is a high impact leadership role at the centre of Moorepay’s growth. You’ll lead a fast paced function spanning … Customer Success, transitions and complaints, shaping a customer first culture and ensuring customers realise maximum value from our products. This role is critical in driving NPS, improving customer experience and partnering with Sales and Product to grow and strengthen customer relationships. This is a hybrid ...

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Together, we can reach new heights. Together, we are CAVU. About the role We’re looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports. This role will focus … digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You’ll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer ...

reach new heights. Together, we are CAVU. \n About the role \n We’re looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports. \n This role will focus … digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You’ll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

Manager £50,000 - £60,000 This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial … impact across multiple products and markets. THE COMPANY They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued ...

Customer Support Advisor/Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If youve also worked in the following roles, wed also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION: Altrincham, Greater Manchester ...

drive the architecture and evolution of our Marketing Technology (Martech) ecosystem. This is a high-impact role where you’ll shape the future of customer engagement, working at the intersection of digital experience, AI, and scalable cloud platforms. You’ll partner closely with Product, Engineering, and Business teams … Doing Own and evolve Martech architecture and product roadmaps, aligning with business strategy and enterprise architecture Lead the design of scalable, integrated solutions across customer experience platforms, conversational AI, and automation Collaborate with product teams, engineers, and business stakeholders to deliver seamless, customer-centric solutions Drive alignment ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation Present insight, trends and performance directly to senior leadership and the Executive team Drive service transformation projects that improve ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader , at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation Present insight, trends and performance directly to senior leadership and the Executive team Drive service transformation projects that improve ...

Days Remote) £60,000 - £70,000 + Benefits Technical Product Owner | Product Manager | Digital Product | SaaS | Marketplace Platform | Agile | Manchester | UX | User Experience, CX, Development | digital Project Mananger Are you an experienced Technical Product Owner looking for an opportunity where you can genuinely influence product strategy, shape technology decisions … encouraged and product plays a central role in future growth. You'll work closely with Development, UX and senior leadership teams to evolve a customer-facing platform used by thousands of users, helping to improve customer experience, drive engagement and support long-term business objectives. The Role ...

optimising financial crime controls through data-driven analysis and model development. This is an exciting opportunity for someone with strong analytical skills and experience in financial crime who is passionate about improving customer onboarding and risk detection. Working closely with Financial Crime, Risk, Compliance and Data teams … focus on developing, refining and monitoring models that support customer onboarding, fraud prevention and AML processes. The Role You'll be responsible for analysing financial crime data, developing and optimising onboarding models, and using data insights to improve customer risk assessments while ensuring regulatory compliance. This ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … approach to performance and continuous improvement. 📌 Role Responsibilities Product Ownership & Strategy Define and maintain the web product roadmap, aligning priorities with business objectives and customer needs. Translate business requirements into clear user stories, acceptance criteria, and prioritised backlogs. Work closely with stakeholders to identify opportunities for improving customer ...

looking for hands-on engineers who combine strong full stack technical expertise with product thinking, software craftsmanship and a passion for building customer-facing solutions. What you'll be doing Design, build and deploy scalable cloud-native applications across marketplace and ecommerce platforms Develop customer-facing features that … improve conversion, customer experience and commercial outcomes Take features from discovery through to production Lead technical delivery through hands-on engineering and coding Build and maintain REST APIs, microservices and modern web applications Drive code quality, software craftsmanship and engineering best practices Mentor engineers through pairing, code reviews ...

Team Leader - Customer Communications Location: Liverpool (hybrid/office-based) Salary: Starting from £34,917 Hours: 35.75 per week, Monday-Friday (08:00-18:00) A well-established, purpose-driven organisation based in Liverpool is seeking a Team Leader - Customer Communications to join its growing customer operations … function. This is an exciting opportunity to lead a high-performing team in a regulated environment, driving excellent customer outcomes across digital channels. Working within a supportive and people-focused culture, you will play a key role in shaping how customers are supported through modern communication platforms, ensuring every ...

Customer Service Advisor/Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor/Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. … also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

hospitality, retail and quick service sectors. They work with a portfolio of high-profile national and international brands, providing cutting-edge technology that enhances customer experience, improves operational efficiency and supports business growth. Due to continued expansion, they are looking to appoint an experienced Deployment Manager to join … Altrincham. The Role As Deployment Manager, you will play a pivotal role in coordinating and delivering large-scale technology deployment programmes across a national customer estate. Working closely with internal teams, field engineers, third-party providers and customer stakeholders, you will oversee multiple deployment projects simultaneously, ensuring installations ...

growth of our digital business. Taking ownership of our Shopify websites and digital channels, you will be responsible for driving traffic, conversion, customer retention and online revenue growth across our brands. Working closely with the Managing Director and Operations Director, you will help improve customer experience, commercial … websites. Drive the growth and performance of our online sales channels, identifying new opportunities to increase revenue and market share. Improve conversion rates, merchandising, customer journeys and average order value. Own customer retention initiatives including email marketing and lifecycle communications. Internally lead or manage external 3rd parties providing ...

Role A Senior Digital Engineer at Love2shop, you will play a key role in designing, building, and maintaining digital products that power our customer experiences across web and mobile. You'll work at the intersection of engineering excellence, customer centric design, and help us deliver reliable, intuitive … date for systems, processes, and key technical decisions. Provide out-of-hours production support on a rota basis. Essential Skills and Experience Hands-on experience building and maintaining cross-platform mobile applications using React Native. Strong backend development experience using Java and Spring, including working with large ...

ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering … tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly ...

Conversion & Experimentation Manager Department: Growth Location: Manchester (Hybrid – 3 days office, 2 days remote) About the Role Our client is a rapidly growing, customer-focused business that has built its success by challenging traditional industry norms and delivering a simpler, more transparent customer experience. As part … Experimentation Manager to become the driving force behind key optimisation and growth initiatives. This role is ideal for someone who is passionate about understanding customer behaviour and improving conversion performance across the customer journey. You will leverage experimentation, behavioural insights, analytics and AI-powered tools to identify friction ...