1 to 25 of 73 Customer Experience Jobs in the North West

of go-to-market strategy, translating product innovation into campaigns, content, and sales enablement tools that accelerate growth across enterprise markets. You’ll partner closely with Product, Sales and Customer Experience teams to define positioning, craft stories that resonate with decision-makers, and ensure every launch lands with commercial impact. Package & Benefits £35,000 - £45,000 basic salary … and fast-moving team environment Key Responsibilities Product Positioning & Messaging Define and maintain compelling value propositions tailored to each target industry. Ensure consistent messaging across website, campaigns, sales, and customer communications. Go-to-Market Strategy Own go … to-market (GTM) plans and future product or feature launches. Create launch toolkits for Sales and Customer Experience - including playbooks, FAQs, battle cards, and case studies. Sales & CX Enablement Deliver training and collateral to help teams pitch effectively and drive adoption. Collaborate with Customer experience to gather customer feedback and inform product improvement. Customer More ❯

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our … migrate from HRonline* Ensure all Service Level Agreements are adhered to at all times.* Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience* Customer service experience is essential* The ideal candidate will have experience of working in an More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound … customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a … small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account manage each on More ❯

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

Sales Development Representative Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Sales Development Representative to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in … scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Sales Development Representative: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying … opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Sales Development Representative: A background in technology or broadband is required Experience More ❯

Sales Development Representative Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Sales Development Representative to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in … scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Sales Development Representative: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying … opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Sales Development Representative: Must have a background in technology or broadband Experience More ❯

Ireland, SAP has two offices - located in Dublin and Galway - which provide dedicated support to its customers. The office in Dublin offers service and support for SAP's large customer base, sales operations, financial shared services, as well as IT assistance. Meanwhile, the facility based in Galway provides a multilingual service and support center tailored towards midsize and multinational … enterprise sectors. Committed to delivering the highest level of customer satisfaction through SAP UK & Ireland's specialized services, the company recently announced the appointment of Ryan Poggi as Managing Director. The move is a testament to SAP's dedication to delivering an outstanding experience for its customers by giving them access to unrivaled services and solutions. … With his extensive knowledge and leadership skills, Poggi will be well-placed to ensure that SAP continues to meet its objective of providing a superior customer experience (CX). In his new position as Managing Director, Poggi will have the responsibility of spearheading the business operations at SAP UK & Ireland and executing its strategy with particular emphasis on More ❯

and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our … Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our … product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer More ❯

Part of dentsu, dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses. As a Salesforce Administrator you will be managing the existing user base, licenses, profiles and user info. You … efficiency . Support the implementation of new features, applications, and third-party integrations within the Salesforce ecosystem . Maintain comprehensive documentation of Salesforce configurations and process . Requirements Previous experience as a Salesforce Administrator Experience working within a large, global organisation is preferred Experience working in a Scrum/Agile environment Experience working with CI/… CD concepts and tooling Driven to succeed with the ability to creatively problem solve Negotiation skills and e xcellent customer service, interpersonal, communication and people engagement skills. Strong analytical, planning, and organisational skills. Self-motivated and able to work under initiative within a team environment, with the ability to work autonomousl y . Positive, empathetic, and professional manner . More ❯

The Role We are looking for a highly motivated Full Stack JavaScript Developer to join our Experience Engineering team. Our team is a dynamic and diverse community of technologists who drive digital transformation for some of the world’s largest organisations, turning challenging problem statements into transformative customer experiences. This role is exclusively open to UK sole nationals … technical guidance, and deliver solutions that exceed expectations. Stay up to date with the latest industry trends and technologies, and drive continuous learning and innovation within the team. Preferred Experience Proven experience in full stack JavaScript development, with a strong focus on Node.js and server-side development. Experience of at least one leading Node framework (Express.js, Nest.js … Hapi.js) Expertise in at least one modern front-end framework (Nest.js, Remix.js). Proficiency in HTML5, CSS3, and JavaScript (ES6+). Experience with TypeScript and modern development tools and practices. Experience of Test Driven or Behaviour Driven Development. Knowledge of (Cloud-Native) development and serverless architectures (AWS, Azure, Google Cloud). Familiarity with CI/CD pipelines and More ❯

helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as your trusted IT partner. With over 20 years’ experience, we partner with companies across the public and private sector to deliver data center, cyber security, cloud, data and analytics, network services and managed services solutions. Our highly accredited … leave plus bank holidays · 7% Company pension contribution scheme · Individual training & development plans · A friendly working environment Overview: The Senior Service Engineer (Network) is a critical technical role emphasising customer service, acting as a 3rd line support and guiding Service Engineers through complex technical issues and support calls. This position demands broad technology expertise, including responsibility for patch management … delivering outstanding service and maintaining clear communication with customers. Core Responsibilities: · Monitor & maintain network devices to drive operational stability. · Fault diagnosis and resolution, providing remote support when required. · Resolve customer queries thoroughly to ensure minimum chance of reoccurrence. · Meeting service level agreements and deadlines. · Delivering a high-quality customer experience with excellent communication and customer care. More ❯

maintaining active and open dialogue with the service direction team. Missions: You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer meeting when necessary as well as provide technical recommendations to clients and colleagues where appropriate. Our … by Chloride, as such a certain amount of fault-finding utilizing clients’ drawings may be required. Profile: Education: Minimum HNC/HND in Electrical/Electronic Engineering or equivalent. Experience: Previous Field Service Experience essential , Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries Power … Electronics. Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage Skills: Computer literate (Pack Office), excellent customer service skills, strong communication skills, self-strater, ability to plan, organize and manage time effectively with ability to work under pressure Clean, valid UK driving license Region covered: Sellafield – but opportunities throughout the More ❯

platform. This role will play a central part in defining the product strategy, shaping the roadmap, and working closely with cross-functional teams to deliver new features that enhance customer experience and drive commercial success. Key Responsibilities: Own the end-to-end product lifecycle from concept through to delivery and post-launch optimisation Define and maintain the product … roadmap, ensuring alignment with business goals and customer needs Collaborate with Engineering, Design, and Data teams to prioritise features and ensure high-quality delivery Conduct market and competitor analysis to inform product decisions and identify new opportunities Partner with Sales, Marketing, and Customer Success to launch new products and drive adoption Translate customer feedback and analytics into … actionable insights that shape future product improvements Essential Skills and Experience: 6+ years' experience in product management within SaaS or technology-led environments Proven experience delivering successful B2B or FinTech products Strong understanding of Agile product delivery and stakeholder engagement Excellent analytical skills with the ability to make data-driven decisions Strong communication and presentation skills with More ❯

Ticketing Operations Lead Are you ready to take the lead in revolutionising customer-facing payment systems in the transport sector? Our client is seeking an enthusiastic and dedicated Ticketing Operations Lead to join their dynamic team in the heart of Manchester! Your Mission: As the Ticketing Operations Lead, you will spearhead the operational management and optimisation of all customer … to major incidents, coordinate suppliers and technical teams for swift resolution, and ensure effective communication of progress to stakeholders. System Reliability & Uptime: Ensure maximum availability and performance of all customer-facing applications and services, safeguarding revenue and enhancing user experience. Continuous Improvement: Identify opportunities for automation and process enhancements, driving operational excellence and reducing recurring issues. Compliance & Regulatory: Ensure … adherence to PCI DSS, EMV standards, and transport regulations, working closely with security experts to maintain data safety. What You Bring: Essential Experience: Proven management experience in high-availability, customer-facing systems. Understanding of payment systems and cloud environments (AWS). Extensive incident resolution coordination experience. Desirable Experience: Experience in the public transport sector or More ❯

experienced Senior Ecommerce Manager to join their ever growing digital team. Reporting into the Head of Commerce, the Ecommerce Manager will be responsible for driving online sales performance, optimising customer experience, and managing day-to-day trading of all ecommerce sales channels including our clients website, app and Tik-Tok shop. This role requires a mix of commercial … hands-on execution. You'll lead a small team while working closely with marketing, CRM, operations, and creative teams to deliver growth across all digital touchpoints. Requirements, Skills and Experience: 5+ years' experience in ecommerce trading, ideally in fashion or activewear. Experience managing and developing a team of ambitious executives. Strong understanding of ecommerce KPIs and digital More ❯

an established Manchester based IT Managed Services organisation who are enjoying a period of growth. We are looking for an Account Manager with between 1 and 2 years working experience that's worked within an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to … support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell opportunities to broaden my client's footprint within each account. Within your own named accounts, you will work to ensure retention of the recurring revenues and … role in an IT Managed Services organisation as a Junior Account Exec/Junior Account Manager. You will have exposure to UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions and be able to demonstrable your ability to achieve targets from account management activities. You will also have some experience working with field account managers to generate additional More ❯

thinking fiancial services organisation. This is a chance to deliver cutting-edge, high-impact transformation projects, harnessing the power of AI, data, and automation to drive operational efficiency, enhance customer experience, and enable smarter decision-making across the business. Senior Project Manager - AI Responsibilities: Lead the planning and delivery of AI and automation projects from concept through to … and adoption of AI solutions across the business, ensuring value realisation. Facilitate steering groups and provide executive-level updates on progress and benefits delivered. Senior Project Manager Requirements Proven experience delivering AI, data, or automation-driven projects within financial services or another highly regulated environment. Strong understanding of technology-enabled change, particularly involving data platforms, analytics, or automation tools … stakeholder management and communication skills, with the ability to influence at senior and executive levels. Strong project planning, governance, and risk management skills across both Agile and Waterfall environments. Experience collaborating with data science or engineering teams to deliver proofs of concept and production-scale AI solutions. Financial services and insurance industry experience is preferred. Experience managing More ❯

and execute a comprehensive annual business and marketing strategy that delivers brand and commercial objectives. Lead cross-functional teams , including trading, marketing, and operations, to deliver best-in class customer experience and brand consistency across all touchpoints. Drive commercial performance , leveraging data insights to inform decisions on pricing, promotions, and product strategy. Collaborate closely with key departments including … trends, competitors, and consumer behaviour to identify growth opportunities. Foster a high performance culture , providing leadership, mentorship, and professional development to team members across the region. What skills and experience do I need for this role? Minimum of 5+ years' experience in e commerce, digital marketing, or general management, ideally within a consumer brand or FMCG environment. Proven … understanding of Indian e commerce and digital marketing landscapes, including trading performance and localisation strategies. Strong commercial and analytical acumen, with the ability to translate data into actionable insight. Experience leading and developing teams within a high growth, fast paced business. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Entrepreneurial mindset with a More ❯

scheme increasing your basic pay earnings of 34,000 (with very fair targets). Overview: Reporting to your Sales Manager, you'll be confident, smart and passionate about the customer experience preferably with experience within Recruitment or Recruitment Advertising/ATS. The successful candidate will have the finesse to close deals and build strong relationships with clients … of service, 2 more after 3 years, fully supported environment, comprehensive training To find out more about this exciting opportunity, send through your CV today. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems More ❯

to join their team. The role is based in Wigan and they are hiring on a full-time, permanent basis. Benefits: Salary - £26,000 to £30,000, dependant on experience Working Hours – Monday to Friday, 8:30am to 5pm Holidays – 22 days holiday, increasing by 1 day per year up to maximum of 25 days. Plus 8 additional Bank … Holidays Pension scheme Employee assistance program Employee engagement activities The Role: The successful candidate will be the first point of contact for new existing clients, offering a seamless customer experience and ensuring the highest level of accuracy with each and every order. They will be required to keep the CRM system fully up to date with new client … information and provide general administrative support to the wider sales team. Day-to-Day of the Role: Capture and maintain accurate records of all sales transactions, customer information and other relevant data in the CRM System Verify all quotes and orders to ensure accuracy and create anomaly reports Generate sales reports and analysis as needed to support the sales More ❯

the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence. Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/… proactive support capabilities. Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large and complex project delivery, systems optimisation, and geographic expansion. Partner with Sales to ensure operational excellence supports growth and customer trust. Lead M&A integration. Align operations to ensure scalability and EBITDA growth. Ensure compliance with regulatory standards. The Successful Applicant … The successful Chief Operating Officer should have: Proven track record as COO or Operations Director in telecoms, network services, or MSP. Experience leading large operational teams (100+ staff). Deep understanding of network services and managed service delivery. Demonstrated success in scaling operations and leading transformation. A background delivering complex projects. Strong commercial acumen and data-driven decision-making. More ❯

day monitoring of in-house and client equipment, both physical and cloud-stored. Role Achieve KPI’s given within your role where they are set out in writing Provisioning customer sales orders and ensuring our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training Actioning and resolving faults, liaising with the necessary … clients and colleagues, and documenting via cases Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits To maintain the best professional relationship with our customers Provide assistance to other employees within the business Attend service training and webinar sessions to improve product knowledge To … review and interact with our customers where required to improve their customer experience Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate Ensure customer, suppliers’ and employees’ expectations are managed as per our values Use initiative to learn new products & systems More ❯

Managed Services organisation? We are currently seeking an Internal Account Manager to join our dynamic team in Manchester. As an Account Manager with 1 to 2 years of industry experience, you will collaborate closely with Account Directors to enhance Customer Experience and drive revenue retention. Your responsibilities will include: - Identifying cross-selling opportunities - Maintaining recurring revenues - Boosting … customer engagement within assigned accounts In this role, you will play a crucial part in driving growth and securing renewals by actively interacting with clients, creating quotations, and ensuring smooth service delivery. Your commitment to understanding customer needs, providing exceptional service, and staying abreast of our services portfolio will be key to your success. The ideal candidate will … a background in another IT Managed Services company, ideally starting as a Junior Account Executive or Junior Account Manager. Proficiency in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, and CX solutions, along with a short track record in effective account management, is crucial. Experience in collaborating with field account managers to uncover new opportunities will be advantageous. Base salary More ❯

pivotal role in building and maintaining our Shopify Plus store - ensuring products are launched seamlessly, the site is optimised for conversion, and that we deliver a best-in-class customer experience at every stage of the journey. This role is ideal for someone who thrives in a fast-paced environment and combines strong technical ability with a commercial … Partner with external developers and the Head of Website to deliver the website development roadmap and launch new functionality. Manage third-party apps and integrations to enhance functionality and customer journey. Work with back-end and operations teams to ensure a seamless end-to-end customer journey. Stay informed about e-commerce trends, Shopify developments, and competitor activity … to maintain a competitive edge. Manage a team of Website Executives. About You 3+ years’ experience managing e-commerce websites, ideally for a consumer brand. Knowledge of Shopify/Shopify Plus is preferred. Strong project management skills, with the ability to prioritise and deliver multiple projects on tight timelines. A keen eye for UX/UI design, with a More ❯

Role: Technical Solutions Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions? We're looking for a Technical Solutions Consultant to join … a growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations. What You'll … Do * Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs.* Translate findings into solution outlines, recommendations, and proposals.* Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews.* Document customer environments, update reports, and share insights with colleagues.* Stay up to date with emerging technologies and pursue More ❯