101 to 125 of 1,047 Customer Insight Jobs in the UK

About Our Client Our client is a product-led technology business developing digital services used by a large and diverse customer base. As the product function expands, they are looking for an experienced UX Researcher to strengthen customer insight and help shape future products. The Role … where required. Analyse findings and communicate actionable insights. Create research reports, journey maps and evidence-based recommendations. Build a research repository and improve how customer insight is shared. Champion user-centred decision-making across product teams. Skills & Experience Commercial UX Research, User Research or customer insight ...

Marketing Team in UK as a Principal Product Marketing Manager. You will sit within the International Product Marketing team and translate market, product, and customer insight into durable, multi-year product strategy. This is a strategic leadership role responsible for shaping the go-to-market for our customers … with customers, shaping the bets that drive long-term competitive position and growth Sharpen who we win and why: Use market and customer insight to evolve our understanding of the ideal customer, keeping our targeting and value proposition ahead of an evolving market Shape the roadmap ...

Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business — ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company … Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid’s customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers ...

developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we move forward. Are you looking to play a role in the Data & Insight transformation journey of a successful and fast … biggest homewares brand, as we look to grow our talented Analytics team in order to achieve our mission to put data and insight at the heart of decision making across the business. At Dunelm, we want to become the most customer-obsessed homewares retailer, and Customer Analytics ...

HVAC, Plumbing, and Electrical Services. Every home-service business operates differently. Clara combines thoughtful product design with AI agents that adapt to each customer’s workflows, so the software fits around the business rather than forcing the business into a standard way of working. Today, Clara answers calls … manages customer conversations. Our ambition is much bigger: to build an AI workforce that takes more of the administrative and growth work off the shoulders of millions of small business owners. The Role We’re hiring our first Product Marketing Manager to help determine where Clara has the strongest ...

Product Marketing Lead, Experience, you will own product marketing for the Experience product group. Reporting to the VP of Product Marketing, you will turn customer insight into positioning, go-to-market plans, and measurable customer and business impact. You will work across Product, Growth, Revenue Marketing, Sales … Customer Success, and Brand, while partnering with the senior leadership team on broader company positioning and category strategy. What you'll do Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback. Define positioning, messaging, segmentation, proof points ...

faster, smarter, and more efficient affordability decisions. Reporting into our Head of Product, you will play a key role in identifying market opportunities, understanding customer needs, and shaping the product roadmap to deliver measurable value for both customers and the business. Working closely with cross functional teams to drive … product innovation across the full lifecycle while balancing customer requirements, technical feasibility, regulatory considerations, and commercial objectives. You will be naturally inquisitive and innovative, with a passion for solving problems and continuously improving customer outcomes. An advocate for the use of AI, machine learning, and automation to enhance ...

driving recovery and delivery across a diverse portfolio of data initiatives within a regulated environment. The Company They have experienced rapid growth in their customer base over recent years, creating a need to modernise and mature their enterprise data capabilities. Significant investment is being made across data platforms, governance … analytics, and reporting to support the next phase of growth. Data is a key strategic priority, with multiple transformation initiatives underway to improve customer insight, operational efficiency, and business decision-making. This role offers the opportunity to lead a high-profile programme that will shape the future direction ...

Digital Analytics & Insights Manager - Bradford Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Bradford. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with ...

Digital Analytics & Insights Manager - Leeds Digital Analytics & Insights Manager with excellent e-commerce retail/B2C customer insight analysis/customer journey analysis, reporting & Google Tag Manager experience is required by a leading ecommerce retail company based near Leeds. This role is hybrid working, ideally … days in the office. This is not just reporting data, but owning GA4, GTM, attribution, customer journey analysis, marketing performance measurement, and stakeholder enablement. You should have the following experience: * Analysing customer behaviour, journey data and online purchasing patterns within an eCommerce environment * Hands-on experience with ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

leadership position. The opportunity is to build an integrated Fraud Performance function that combines deep fraud and payments expertise, advanced analytics and executive-level customer advisory to deliver measurable improvements in customer fraud performance and outcomes. The business is investing in this capability as the fraud market increasingly … spanning Data Science, Fraud Analytics and Fraud Advisory Services. You will be responsible for defining how these teams operate together, establishing shared accountability for customer fraud performance and ensuring technical and analytical capabilities translate into meaningful customer and commercial outcomes. The role sits at the intersection of technology ...

leadership position. The opportunity is to build an integrated Fraud Performance function that combines deep fraud and payments expertise, advanced analytics and executive-level customer advisory to deliver measurable improvements in customer fraud performance and outcomes. The business is investing in this capability as the fraud market increasingly … spanning Data Science, Fraud Analytics and Fraud Advisory Services. You will be responsible for defining how these teams operate together, establishing shared accountability for customer fraud performance and ensuring technical and analytical capabilities translate into meaningful customer and commercial outcomes. The role sits at the intersection of technology ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth Significant experience in UX, Product, Customer or Consumer Research within a digital or product … Strong project delivery skills, with a pragmatic and outcome-focused approach Excellent communication and stakeholder-management skills, including confidence working with senior leaders Strong customer focus and an ability to bring customer needs into business conversations and decisions Strong synthesis and storytelling skills, turning complex evidence into simple ...

technology for sport, media and entertainment. Our platform powers experiences for the NBA, Premier League, Formula 1, Sky and more. We are hiring a Customer Success Lead who can build strong customer relationships and turn them into increased adoption of Monterosa’s products. As part of the Success … will own the daily relationship with a portfolio of customers - understanding their goals translate data into strategic recommendations that drive platform adoption and customer health. You will work closely with Account Management and Commercial to focus on renewals and identify expansion opportunities. Key Responsibilities: Customer Relationships ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

Monterosa we're looking for a Customer Success Lead to join our team. Full-time · London or Liverpool About Us At Monterosa, we create powerful audience engagement experiences that connect some of the world’s biggest brands with their fans in real time. With over two decades of technical … with a growing international presence, we’re a collaborative, forward-thinking team passionate about building impactful digital products and delivering exceptional customer experiences. About the job As part of the Success and Support team, you will own the daily relationship with a portfolio of customers - understanding their goals translate ...

marketing capability as we expand our portfolio and bring new propositions to market. We're looking for a leader who can strengthen how customer, commercial and market insight shape growth decisions across the business. This is a global role, reporting to the Chief Product Officer. You'll lead … Product Marketing, Brand and Customer Marketing across our Decision Platform and Protection Platform businesses, helping us identify growth opportunities, bring new propositions to market and strengthen how we communicate value to customers. This role sits at the intersection of Product, Commercial and Marketing. You'll play an active role ...

/day IR35: Inside IR35 Duration: 6 months Role Overview We are looking for an experienced Conversational Designer to support the design of customer-service conversations across the voice channel within a large organisation. The role will focus on designing end-to-end customer journeys across …/voice, human agents and escalation , ensuring conversations are natural, effective and aligned to business and customer needs. Key Responsibilities Analyse call recordings, transcripts and customer research to identify customer needs, pain points and opportunities. Design end-to-end conversational journeys across AI, voice/IVR, agents ...

warehouse automation opportunities in FMCG industries. Working across Sales, Marketing, Product Management and other key functions, the Industry Lead will bring together industry insight, customer needs and market opportunities to shape compelling propositions and targeted go-to-market initiatives. The role will also influence portfolio priorities. The role … follows: Develop and execute Körber’s global FMCG market strategy, maintaining a comprehensive view of priority sub-segments, target accounts, markets, industry trends, customer needs and the operational pressures driving investment in warehouse automation. Build and continuously refine Körber’s value proposition for the FMCG sector within Warehouse Automation. ...

warehouse automation opportunities in FMCG industries. Working across Sales, Marketing, Product Management and other key functions, the Industry Lead will bring together industry insight, customer needs and market opportunities to shape compelling propositions and targeted go-to-market initiatives. The role will also influence portfolio priorities. The role … Follows Develop and execute Körber’s global FMCG market strategy, maintaining a comprehensive view of priority sub‐segments, target accounts, markets, industry trends, customer needs and the operational pressures driving investment in warehouse automation. Build and continuously refine Körber’s value proposition for the FMCG sector within Warehouse Automation. ...

development from discovery through to delivery and working closely with colleagues across technology, design, delivery and the wider business to create solutions that meet customer needs and deliver value for Co‐op. Why this role matters As a Lead Product Manager, you'll play a key role in helping … term value Define and communicate a clear vision, strategy and roadmap for our Wholesale business digital CRM products Work closely with stakeholders to balance customer needs, business priorities and technical considerations when making product decisions Lead the product lifecycle from discovery through to delivery, ensuring your product delivers meaningful ...