26 to 50 of 149 Customer Insight Jobs in the UK

annum based on a 36-hour working week. We are looking for two proactive and inquisitive Service Delivery Consultants who are customer‐focused and passionate about using data to drive continual improvement in IT Service Management. Your designated office base will be Woodhatch Place, Reigate but you will often … Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. The role involves analysing support data and customer insight to identify trends, contributing to problem management, supporting business and IT analysis, and assisting during major incidents and post‐incident reviews. ...

franchise bases. We now have an exciting opportunity within our Corporate Team for an Account Manager. Qualities we are looking for Account Management Customer Service Customer Experience Customer Insight New Product Launches Sustainability Growth Strategies Business Transformation Change Management Leading and managing a group of corporate … accounts, the ideal candidate will be responsible for: Delivering outstanding Customer Service to Franchisees and Stakeholders Building on established relationships with key personnel Fully understand customers business requirements General administrative duties producing regular business reports Answering phone calls and update CRM system Ensuring orders are fulfilled seamlessly Communicating fluidly ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

answers you need, instantly! * JOB DETAILS Hours Monday to Friday 8.30-5.30 or 8am -5.00pm - Hybrid/Office As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using internal ...

German Customer Support Specialist £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Specialist to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You’ll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

Senior Customer Experience Researcher | Hybrid working | London Our client is a household name operating at serious scale, with a customer base in the millions and a growing commitment to putting insight at the heart of how they work. This isn't a team where research gets filed … where your findings will reach the rooms where decisions get made. What you'll be doing You'll lead on how the organisation uses customer insight to map journeys, surface risks, and identify high-impact opportunities. You'll help set the bar for how research informs strategy ...

Benefits Zachary Daniels are delighted to be partnering with a fast-growing, digitally led retail business that is continuing to invest heavily across ecommerce, customer experience, and data capability. We're looking for a Lead Digital Analyst to take ownership of digital analytics across the business, acting … person for digital insight, tracking, attribution, and performance measurement. This is a highly visible role where you'll work closely with senior stakeholders across ecommerce, marketing, and leadership teams to shape how digital data is used to drive commercial decisions. This is not a standard reporting role. The business ...

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‐on, impeccable customer service and ultimately transform their customer experiences … better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‐touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses ...

alignment between the business and its most important customers. Reporting directly to the Chief Commercial Officer (CCO), this role operates at the intersection of customer strategy, product direction and commercial growth. This is not an account management role. It is a strategic partnership function, focused on the medium … long‐term horizon: anticipating customer needs, influencing the product roadmap, and identifying commercial opportunities that deliver mutual value. What You’ll Do Strategic Account Planning Develop and maintain forward‐looking strategic plans for each key account, mapping customer business objectives, priorities and growth trajectories Identify alignment and gaps ...

Futureheads are exclusively partnered with another fantastic client in the care space to find a Customer Success Lead to join their growing team. Working with nearly 1,000 care providers across Europe and North America, the business delivers technology and training that creates better outcomes for residents, staff … families. They are scaling fast and building the foundations of a world-class customer function to match. This is a hands-on, player-coach role sitting at the heart of that effort. You will guide a small Customer Success team while staying close to customers, driving retention ...

enablement, and product launch activity across a growing AI-powered platform. This is a hands-on role working closely with Product, Sales, Marketing, and Customer teams to shape how products are positioned in the market and communicated across the customer journey. Key Responsibilities Develop and refine product positioning … messaging, and value propositions Support product launches and GTM initiatives across multiple audiences and segments Translate product capabilities and roadmap into clear customer-focused narratives Create sales and marketing enablement content and GTM briefs Partner with Product and Customer teams to gather market and customer insight ...

million customers. Our rapid expansion has been powered by consistently strong growth across diverse sales channels, the smooth integration of retailer acquisitions, and impressive customer retention. We continue to lead and redefine the energy market through innovative time-of-use tariffs and data-driven commercial strategies that transform … shifting consumption to greener, cheaper periods. Role Summary You will lead the GB Commercial Analytics “pod”, owning pricing operations, commercial reporting, and growth insight to drive sales, margin, compliance, and customer satisfaction. You will act as a strategic business partner to Commercial, Sales, Marketing and Energy Markets teams ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings and emerging technologies ...

using data to guide prioritisation, experimentation, and commercial decision making Outstanding stakeholder management and communication skills, able to influence at all levels Innovative and customer obsessed, with a bias for execution and continuous improvement Resilient and adaptable, thriving in a dynamic, fast scaling environment What the job involves Wealth … from early-stage foundations to a world-class 50+ person division over time Foster a culture of innovation, data driven decision making, accountability, and customer centricity Product Strategy & Development: Lead the full product lifecycle across multiple channels (app, web, partner integrations), from concept to launch to optimisation Expand Tide ...

failures across refrigeration, energy management, and BMS environments. Key Responsibilities Own the product vision, roadmap, and backlog for the ActiveFM platform. Translate business goals, customer needs, and operational requirements into clear, prioritised user stories. Ensure the platform is scalable, modular, and extensible to support multi-site, multi-tenant deployments. … Embed strong Voice of Customer insight into all product decisions through regular discovery and usability research. Deliver features that enable action, root cause analysis, and faster issue resolution-not just data visualisation. Oversee development of core capabilities such as compliance monitoring, energy analytics, asset management, and BMS monitoring. ...

failures across refrigeration, energy management, and BMS environments. Key Responsibilities Own the product vision, roadmap, and backlog for the ActiveFM platform. Translate business goals, customer needs, and operational requirements into clear, prioritised user stories. Ensure the platform is scalable, modular, and extensible to support multi-site, multi-tenant deployments. … Embed strong Voice of Customer insight into all product decisions through regular discovery and usability research. Deliver features that enable action, root cause analysis, and faster issue resolution-not just data visualisation. Oversee development of core capabilities such as compliance monitoring, energy analytics, asset management, and BMS monitoring. ...

accountable for product outcomes and product decisions across a hardware and software based portfolio, working in close partnership with Engineering (DOP) to balance customer value, commercial priorities and technical reality. The PLM is accountable for product scope, priority, lifecycle decisions and outcome-based acceptance. Engineering owns technical design … Make the final call on scope and priority after structured input from Engineering, Operations, Sales and Finance. Continuously adjust plans based on delivery learning, customer feedback, market change and technical discovery. Product Discovery, Definition & Requirements Create clear, high-quality product requirements that articulate what is needed and why, grounded ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Customer Engagements play a key role in delivering consistent and premium customer experience across Aristocrat’s CXS portfolio. This role focuses on strengthening relationships with … venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication. Working closely with the Customer Engagement Manager, this position partners with internal teams across Sales, Operations, and Product to ensure our customers are supported, heard, and continually ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth, compliant and well ...

Customer Success Manager you will ensure that new customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

Convert leads into active clients through negotiation and relationship building Consistently meet or exceed sales targets Account Management & Relationship Development Manage and grow existing customer accounts Conduct regular client visits to strengthen relationships Identify upselling and cross-selling opportunities Provide product guidance and ongoing customer support Sales & Performance … client engagement Deliver presentations to senior stakeholders and decision-makers Negotiate pricing, terms, and contracts Maintain accurate CRM records of pipeline and activities Market & Customer Insight Monitor industry trends and competitor activity Collect and analyse customer feedback to inform business improvements Reporting & Administration Prepare sales reports, forecasts ...

driving revenue, conversion, and profitability. This is a hands-on role in a growing team. In this role, you will combine data, market insight, and customer understanding to improve category performance end-to-end while working cross-functionally with Product, Marketing, Clinical, and Operations. If you thrive … Experience and Conversion Define what the patient experience must deliver to win in each category: journey flow, content, clinical pathways, messaging, and UX Obtain customer insights to understand patients needs, desires and current experience with Evaro as relates to the relevant categories Direct Clinical Specialists on category-specific clinical ...

Business Development Manager - Social Housing to join our team and help grow our presence within the social housing sector by developing new customer relationships and creating demand for Saint-Gobain solutions. This is a brand-new role created as part of Saint-Gobain's Lead & Grow 2030 strategy, offering … development, account management or prospecting, ideally within the social housing or construction sector (desirable) Excellent communication and presentation skills, with the ability to understand customer needs and connect them to value-led solutions Well organised and self-motivated, able to work independently while collaborating effectively within a team Commercial ...

business growth. Assist and support the Director of Growth in the evolution and execution of the new business sales plan. Develop deep, actionable vertical insight across key and high potential public and private sector markets. Implement a data‐driven sales operating rhythm that maximises pipeline quality, conversion, and forecasting … fully compliant, profitable, and aligned with policy. Monitor activity levels, conversion rates, and deal quality, identifying development gaps and growth opportunities. Vertical Expertise & Market Insight Partner with SDR Managers to ensure a highly productive and proactive collaboration between SDR and Consultants Build and maintain strong market intelligence across your ...