26 to 50 of 204 Customer Insight Jobs in the UK

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

Senior Cyber Security Solutions Specialist (AI, Product & Customer Enablement) Location: London, UK (Hybrid – 3 Days Onsite) Employment Type: Full-Time, Permanent Salary: Competitive + Benefits About the Role We are seeking a highly motivated Senior Cyber Security Solutions Specialist (AI, Product & Customer Enablement) to join a fast-growing … risk through AI-powered security intelligence and automation. This is a unique opportunity for a cybersecurity professional who combines deep security domain expertise with customer-facing excellence. You will serve as the bridge between Product, Engineering, Customer Success, and Enterprise Customers, helping organizations unlock the full value ...

Senior Cyber Security Solutions Specialist (AI, Product & Customer Enablement) Location: London, UK (Hybrid – 3 Days Onsite) Employment Type: Full-Time, Permanent Salary: Competitive + Benefits About the Role We are seeking a highly motivated Senior Cyber Security Solutions Specialist (AI, Product & Customer Enablement) to join a fast-growing … risk through AI-powered security intelligence and automation. This is a unique opportunity for a cybersecurity professional who combines deep security domain expertise with customer-facing excellence. You will serve as the bridge between Product, Engineering, Customer Success, and Enterprise Customers, helping organizations unlock the full value ...

behalf of a fast-growing, highly regarded strategic consultancy. Our client sits at the intersection of deep human understanding and hard commercial reality — turning customer insight into strategy that technology businesses actually implement. It's a distinctive position: neither a traditional research agency nor a management consultancy … senior role, not a management layer. What you'll need — Strategic authority. 15+ years in research consultancy, management consulting or design. Proven at translating customer insight into commercially actionable strategy. Confident at SVP and C-suite level. — A commercial track record. £1m+ revenue and £0.5m+ PBT, consistently delivered. ...

behalf of a fast-growing, highly regarded strategic consultancy. Our client sits at the intersection of deep human understanding and hard commercial reality — turning customer insight into strategy that technology businesses actually implement. It's a distinctive position: neither a traditional research agency nor a management consultancy … senior role, not a management layer. What you'll need — Strategic authority. 15+ years in research consultancy, management consulting or design. Proven at translating customer insight into commercially actionable strategy. Confident at SVP and C-suite level. — A commercial track record. £1m+ revenue and £0.5m+ PBT, consistently delivered. ...

behalf of a fast-growing, highly regarded strategic consultancy. Our client sits at the intersection of deep human understanding and hard commercial reality — turning customer insight into strategy that technology businesses actually implement. It's a distinctive position: neither a traditional research agency nor a management consultancy … senior role, not a management layer. What you'll need — Strategic authority. 15+ years in research consultancy, management consulting or design. Proven at translating customer insight into commercially actionable strategy. Confident at SVP and C-suite level. — A commercial track record. £1m+ revenue and £0.5m+ PBT, consistently delivered. ...

with primary focus on the data center and microelectronics markets. The role is responsible for driving profitable growth and commercializing innovative solutions that deliver customer value. This highly visible role partners closely with sales, operations, finance, research and development, supply chain, and digital teams to drive growth and strengthen … customer relationships. The Director Marketing will lead portfolio strategy, support commercialization across chemicals, equipment, digital tools and services, and equip the sales organization with the messaging and tools needed to succeed. The role also brings customer and market perspectives into business decisions and guides go-to-market priorities. ...

community. Please do not contact the recruiter directly. Why Join frog Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing … future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united ...

leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Join our dynamic B2B Customer Growth Strategy team , helping leading organisations unlock trapped revenue, accelerate growth across strategic customers and operationalize client-led growth. We specialize in helping organisations … align commercial teams around priority customers and buying groups, and design repeatable approaches to accelerating revenue growth. Our work sits at the intersection of customer growth strategy, customer insight, strategic account growth, commercial transformation and revenue acceleration. What you'll do: Help clients identify growth opportunities, revenue ...

leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Join our dynamic B2B Customer Growth Strategy team , helping leading organisations unlock trapped revenue, accelerate growth across strategic customers and operationalize client-led growth. We specialize in helping organisations … align commercial teams around priority customers and buying groups, and design repeatable approaches to accelerating revenue growth. Our work sits at the intersection of customer growth strategy, customer insight, strategic account growth, commercial transformation and revenue acceleration. What you'll do: Help clients identify growth opportunities, revenue ...

leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Join our dynamic B2B Customer Growth Strategy team , helping leading organisations unlock trapped revenue, accelerate growth across strategic customers and operationalize client-led growth. We specialize in helping organisations … align commercial teams around priority customers and buying groups, and design repeatable approaches to accelerating revenue growth. Our work sits at the intersection of customer growth strategy, customer insight, strategic account growth, commercial transformation and revenue acceleration. What you'll do: Help clients identify growth opportunities, revenue ...

Looking for a Design Director (Head of UI) to join a well established experience design agency that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. The client A well established experience design agency … that combines the power of customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences. They help huge brands like Adidas, North Face and Timbaland to understand the unmet needs of their customers and transform the way they meet ...

looking to add an experienced UX/CRO Specialist to their growing digital team. This is an exciting opportunity for someone who enjoys using customer insight, analytics and experimentation to improve digital experiences and deliver measurable commercial results. You'll play a key role in shaping how customers … interact with their online retail brands, identifying opportunities to remove friction, improve usability and increase conversion throughout the customer journey. The Role: Working alongside Digital Marketing, SEO, CRM, Content, Trading, Data and Development teams, you'll help prioritise and deliver optimisation initiatives that enhance both the customer experience ...

collaboration Shipping experience is helpful, but not required. What you will accomplish Develop and support strategies that drive program adoption, GMV, revenue growth and customer satisfaction across eBay shipping solutions. Identify and prioritise growth levers across product, marketing, seller education, buyer and seller journeys, incentives, operations and partner channels. … customer insight, performance data and market signals to identify priority segments, adoption barriers and opportunities to improve journeys and messaging. Design onboarding, education and adoption programmes that help sellers realise greater value from eBay shipping solutions. Partner cross-functionally with Product, Engineering, Operations and Go-to-Market teams ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...

IRIS, our Customer Success team plays a critical role in helping customers achieve maximum value from our software solutions. We're looking for an experienced Customer Success Manager (Enterprise) to manage and grow relationships with our most strategic customers and service partners. In this highly consultative role … enterprise accounts. You'll help customers realise their business goals through successful onboarding, adoption, retention and growth, while serving as the voice of the customer within IRIS. Working closely with Sales, Customer Operations, Channel teams and senior leadership, you'll also help shape Customer Success best practices ...

prioritisation while ensuring work is delivered effectively across the business. You will work closely with customers, founders, engineers and commercial teams to understand customer problems, validate opportunities, define solutions and ensure successful delivery. This role offers the opportunity to help establish and mature the product management function during … clearly communicated and aligned with company objectives. Work closely with founders, customers and internal stakeholders to identify opportunities that deliver the greatest business and customer value. Balance strategic initiatives, customer requests, technical debt and operational improvements. Define and communicate product priorities and trade-offs clearly across the business. ...

prioritisation while ensuring work is delivered effectively across the business. You will work closely with customers, founders, engineers and commercial teams to understand customer problems, validate opportunities, define solutions and ensure successful delivery. This role offers the opportunity to help establish and mature the product management function during … clearly communicated and aligned with company objectives. Work closely with founders, customers and internal stakeholders to identify opportunities that deliver the greatest business and customer value. Balance strategic initiatives, customer requests, technical debt and operational improvements. Define and communicate product priorities and trade-offs clearly across the business. ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

Customer Service Manager - Global Fintech - Salesforce knowledge key We are supporting a growing international FinTech organisation that provides payment, trade finance, and working capital solutions to businesses across global markets. An opportunity has arisen for an experienced Customer Service Manager to lead a team of three across Customer Service, Customer Success, and Client Support functions. Reporting into senior leadership, the role is responsible for ensuring high levels of customer service, operational efficiency, and continuous improvement across the client lifecycle. The successful candidate will oversee day-to-day service delivery, customer escalations, post-implementation support ...