101 to 125 of 290 Customer Service Jobs in the North West

Manchester) Salary: £35,000 Basic Additional Allowance: Guaranteed £2,500 per year payable monthly to cover unsocial travel hours Location: Home Based Reporting To: Service Delivery Manager About Workplace IT Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education … Public Sector organisations across the UK. As a Field (IMAC) Engineer, you will be responsible for delivering on-site technical services, installations, projects and customer onboarding activities across our client base. You will act as the face of Workplace IT Technologies, building trusted relationships with clients whilst ensuring ...

time | Permanent About the opportunity Via is partnering with a growing technology and digital services business to recruit an Account Manager for its SMB customer team in Manchester. You'll take ownership of a portfolio of around 100 small and medium-sized business customers , building strong relationships, retaining accounts … manage a portfolio of B2B customers, build relationships with decision-makers and spot opportunities to grow accounts. You'll work closely with internal sales, service and technical teams to make sure customers receive a great experience while achieving your own revenue and performance targets. What you'll be doing ...

Title: Service Desk Analyst Location: Chester UK (Hybrid) Employment type: Contract Inside Ir35 JD for the role: Note: The client is looking for someone who can speak both English and German fluently. Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk … Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution ...

breakdown services to customers across the North West. This is a hands-on engineering role where you'll be out on the road visiting customer sites, diagnosing hydraulic problems, making and fitting replacement hoses, and getting machinery back up and running as quickly as possible. Alongside the engineering side … role, you'll have the opportunity to build strong relationships with customers, develop new business and grow your own customer base, with commission available on top of your basic salary. You'll be based from our Ellesmere Port depot, with tools provided for your work and a van when ...

looking for a motivated and personable apprentice to join our growing team. You will support the day-to-day administration and customer engagement activities within our Business Relationship team. You will play an important role in ensuring our customers, suppliers and colleagues receive excellent service and communication. … strong communication skills, and a desire to develop a career within a professional business environment. During your apprenticeship, you'll gain valuable experience in: Customer relationship management Business administration Commercial awareness Professional communication Quotation and order processing CRM and business systems Working within a successful Managed Service Provider ...

machine performance. Respond to internal referrals from the Helpdesk, addressing and resolving issues remotely to eliminate the necessity for on-site visits by Field Service Engineers. Collaborate with cross-functional teams to streamline communication and enhance issue resolution efficiency. Offer technical support and advice to Field Service Engineers … standard parts are required for effective resolution. Liaise with the Parts & Smartcall Administrators to coordinate the delivery of non-standard parts to Field Service Engineers or directly to customer sites. Streamline the process of obtaining and delivering parts, contributing to the overall efficiency of the Smartcall support system. ...

application projects at any one time, taking each from initial requirements through to successful implementation. Alongside the project portfolio, you'll also manage the customer onboarding and implementation journey , supporting approximately 10 new customers per quarter and ensuring a seamless experience from initial setup through to go-live … take ownership of solutions. Ensure projects are delivered within agreed timescales, scope and budget. Review completed projects and identify further opportunities for improvement. Customer Onboarding & Implementation Acting as the key point of contact throughout onboarding. Coordinating customer requirements, information and data. Working with internal teams to ensure accounts ...

4.30 pm Monday to Friday (with a 1-hour unpaid lunch break per day) Brief Description of the Role Manage the administration of customer order schedules (Industry) Review customer order schedules to ensure customer stock levels are correct Maintain the customer master data (account & parts database … involved in all areas of commercial administration Skills and experience Previous SAP experience in a sales role particularly desirable Experience in a Steel Service Centre/Manufacturing environment advantageous Sales administration experience Confident communicator Customer service focused Excellent IT skills, particularly in the MS Office365 applications Analytical ...

Dive Into a Career That Makes a Splash – Join United Utilities. Are you detail-oriented and customer-focused? Would you enjoy being able to manage purchasing data, resolve invoice queries, and support system improvements to keep processes accurate and efficient? United Utilities delivers essential water services to homes … Management (VIM), resolving blocked or query invoices promptly to ensure timely supplier payments. Act as the first point of contact for supplier and internal customer queries, delivering excellent customer service via phone and email. Ensure compliance with purchasing policies, including allocating goods and services to Framework Agreements ...

process.* Creating and maintaining accurate records of Infrastructure services and assets, including documentation.* Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.* Participation in Service Transition process and activities.* Working within a team or independently to create and implement technical changes. … Identifying service inadequacies and contributing to the Customer Service Improvement Plan.* Maintaining understanding of current and emerging infrastructure technologies.* Working closely with CSOC in the event of received intelligence or Cyber-Attack.* Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

technology in a dynamic and growing business. Key Responsibilities Technical Support Provide technical support, diagnose and troubleshoot complex hardware and software issues, and support service interventions and projects. System Management Work towards supporting and overseeing system performance, conduct regular audits and performance assessments, and ensure optimal system reliability. Documentation … Reporting Maintain detailed records of service activities, system configurations, and equipment maintenance. Customer Engagement Build strong relationships with customers, provide clear feedback, explain product functionality, and manage technical issues to maximize customer benefit. Safety & Compliance Ensure all service activities comply with company policies, industry standards, safety ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service resilience and support secure cloud and on-premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management ...

Business Development manager for our Client in Chorley. Job Role:- Outbound telephone communication with customers. You'll play a key role in developing positive customer relationships, driving brand product and services awareness, loyalty and sales whilst gathering valuable customer insights, and supporting the achievement of our sales … growth goals. Processing and administering customer enquiries, from costing through to quotation and completion. Updating the CRM system with customer and supplier information. Performing ad hoc administrative duties as required. Pushing out into the field to visit customer and develop target regions if required. Hours are Monday ...

meeting all agreed KPI’s within your business unit. The ROM will be expected to be hands on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase … procedures are always implemented and adhered to within your regional business unit. Establish and maintain the consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region. Ensure Quality assurance procedures are adhered ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system. Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. … limited to RMM, antivirus and backup. Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change. Create and maintain knowledge base ...

DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

almost 200 years. Guided by our values of working together, doing the right thing, and making a difference, we are committed to delivering a service which helps our members plan their finances and secure their family’s future. In a world of financial complexity, we believe in the power … users across the organisation via appropriate support channels. · Log, manage and prioritise IT support requests, ensuring they are resolved or escalated in line with service expectations. · Set up, configure and maintain user devices and IT equipment. · Create and manage user accounts and email accounts within Active Directory, Exchange ...

verbal communication skills. Excellent people skills, including patience, empathy and consideration. Good IT skills, including Word, Excel, Outlook and other relevant systems. Strong customer service/customer care skills. Ability to supervise, organise and coordinate a team. Awareness of the needs of people with frailty, disabilities ...

range of Jisc-developed and industry-leading security technologies to monitor, analyse and respond to cyber threats across the Janet Network and our customer environments. From threat detection and incident response to improving security tooling and developing new mitigations, you’ll have the opportunity to make a real impact … support the ongoing evolution of our incident response capabilities. What you’ll be doing As part of our Security Operations Centre, you'll Monitor customer and internal environments for suspicious or malicious activity using SIEM, EDR, DDoS and network security technologies. Investigate security alerts, triage incidents and support ...

Citrix or a Vmware environment would be preferred but not essential Networking skills (Patch Cables, VPN support Routing/Switching) Excellent communication and customer service skills Windows Server admin experience Responsibilities: Work on a range of IT support projects from the service desk … date on IT Support sector trends, developments and the associated opportunities and contribute to the development of plans to improve the IT service delivery to the firm. Responsible for assuring customers are provided with efficient and timely second-line IT support. Working with the wider IT Team as part ...

optimal performance Stay updated with the latest technology trends and advancements relevant to the IT support field Site visits for hardware and maintenance on customer systems What We're Looking For A genuine interest in IT and technology Good communication and customer service skills A logical approach … Closing Date Monday, 28th September 2026 Start Date Monday, 5th October 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Troubleshooting Can do attitude Tech Savvy Hardware and Software Passion ...

Associate, you will be responsible for carrying out all transactions and invoice processing in the Purchase to Pay (P2P) process in line with the service specification outlined in the Service Level Agreement (SLA) and internal procedures. What you will be doing: Purchase to Pay (P2P): To organise your … workload and ensure outputs are delivered in line with targets set within the Service Level Agreement. To develop constructive relationships with fellow Team members and wider internal & external stakeholders. To assist Accounts Payable Team Leaders and/or AP Managers with identifying the efficient working of the Purchase ...