51 to 75 of 290 Customer Service Jobs in the North West

function, an opportunity has arisen for an experienced Asset Supervisor to lead the Helpdesk and Stores teams, ensuring the delivery of a high-quality, customer-focused service. Your new role As Asset Supervisor - Helpdesk & Stores, you will be responsible for the day-to-day management of the Facilities Helpdesk … Stores functions, supporting service delivery across a large and varied estate. You will lead and support operational teams, monitor service performance, manage stakeholder relationships and drive continuous improvement through effective use of CAFM systems, reporting and service management processes. This is an excellent opportunity for an experienced ...

point of IT support contact for customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Provide a professional and personal first point of contact to all customers … properly understood and recorded on Autotask Proactively contact and chase customers until a resolution has been achieved or the issue is escalated Deliver exceptional Customer Service striving to achieve first time resolution Escalate relevant and more complex work to the more experienced Service Desk Technicians after initial ...

Technical ServiceDesk Analyst Location: Manchester Head Office 5 days on site Permanent Looking for a Service Desk Analyst with strong customer Service experience within a Product/Manufacturer organisation (electronics, AV, or IT equipment) Role Purpose The Technical ServiceDesk Analyst contributes to the delivery of a high … quality, structured, and customer-focused service desk experience. Dealing with Technical tickets from customers Working as part of the Support Team, the role supports the ongoing development and optimisation of the desk software applications and tools, ensuring workflows, categorisation, automation, and reporting continue to meet operational needs. ...

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

contact for all messages; queries and referrals to the Community Nursing Services covering Burton, Lichfield and Tamworth and be responsible for providing high-quality customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice. You will … ensure the effective running and efficiency of the team you will be required to have knowledge and skills in use varying I.T systems. The service operates 7 days per week and requires weekend and bank holiday working as it to support patient access to community services. Main duties ...

Technical Customer Engineer IISkip to main contentThis website uses necessary cookies, or small text files that can be used by websites to make a user’s experience more efficient. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas … strictly necessary for the operation of the site. We do not use other types of cookies on this site that would require your permission#Technical Customer Engineer II page is loaded## Technical Customer Engineer IIApplylocations: United Kingdom - Remotetime type: Full timeposted on: Posted Todayjob requisition id: REQ51673**Nordson Product ...

Service Delivery & Operations Manager - Cheshire Were working with an established technology business that is looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take … senior point of contact for customers. Key Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior ...

summary The post-holder will work within the Enhanced Access Team ensuring the provision of high-quality customer focussed medical administration to the primary care networks in relation to the enhanced access service. Main duties of the job To administrate the referrals directed by GPs and clinicians working … service. To assist with monitoring and reporting on workload for all clinical sessions to support service reporting requirements and inform future delivery and planning. To identify and report operational risks to service delivery in accordance with the Organisational Risk Management Policy to minimise risk and to share learning. ...

impact within a growing business, this could be the perfect opportunity for you. About the Company Our client is a well-established and growing service-led organisation supporting customers across the UK. Operating within a fast-paced technical environment, they deliver a range of operational and field-based services … recognised for their commitment to quality, customer service and continuous improvement. Due to ongoing growth, they are looking to strengthen their head office team with the addition of an Inventory Administrator. About the Role This is a varied administrative position that combines inventory management, customer support ...

Title: 1st Line IT Service Desk Analyst Salary: £28,000 to £32,000 base Location: Chester, UK (Hybrid, 3 days onsite) Work Type: 1 Year Fixed Term Contract Role: WeDo is partnering with an exciting and growing organisation that has built a strong reputation for making financial management simpler … assets and ensure documentation remains accurate and up to date • Work within ITIL aligned processes and contribute ideas for continuous improvement • Deliver excellent customer service and support across the business Required Skills: • Previous experience within a 1st Line or Service Desk support environment • Strong customer service ...

will be responsible for receiving and managing maintenance requests, coordinating with contractors and operational teams, updating CAFM systems and ensuring a high standard of customer service is delivered to service users. This is an excellent opportunity for candidates with facilities helpdesk, CAFM, scheduling or maintenance coordination experience … enquiries via telephone and email. Log, allocate and monitor work orders through CAFM systems. Liaise with Estates Supervisors, Managers and contractors to ensure efficient service delivery. Prioritise reactive maintenance requests and escalate urgent issues where required. Maintain accurate records within CAFM systems, including Concerto, Oracle EAM or similar platforms. ...

Role: Customer Service/Contact Centre Advisor Contact Centre Experience Required Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday Friday/Between the hours of 8.30AM 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid … gained and the Manager approves hybrid working to commence. DBS required Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts on their ...

lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience in technical customer support, client services, or a related role, preferably supporting Software-as-a-Service (SaaS) solutions Strong technical troubleshooting skills with hands-on knowledge … enterprise software applications Proven ability to diagnose technical issues, analyze root causes, and partner with cross-functional teams to deliver effective solutions Excellent customer service, communication, and relationship management skills, with the ability to engage both technical and non-technical stakeholders Strong analytical and problem-solving capabilities, coupled ...

experienced transport leader with a passion for developing people and driving performance? Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service? Can you build a high-performing culture while ensuring safety, compliance and operational excellence? ArrowXL is looking for a Transport First Line Manager … successful completion of pre-employment checks, including a satisfactory DBS check where required for the role. Main Responsibilities Leading and motivating a team of Service Delivery Crews and Team Leaders, providing coaching, support and development to drive high performance. Maximising fleet utilisation through effective resource planning and cost control ...

expertise. You'll work alongside experienced specialists, sales teams, partners, and leading technology vendors, demonstrating hands-on experience in solution design, product knowledge, and customer support whilst maintaining industry-recognised vendor accreditations.We’re not here to sell you a job. We’re here to invite you into a culture … backgrounds**. If you need adjustments during the recruitment process, just ask.## **What You'll Be Doing*** Designing and configuring technology solutions that meet customer requirements.* Support sales teams by creating bills of materials and solution recommendations.* Demonstrating expertise around the HPE Datacentre, networking and security portfolio.* Respond ...

values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong customer service skills with the ability to communicate clearly, professionally, and effectively with clients Excellent analytical and problem-solving skills with persistence in driving … systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Bachelors degree preferred Responsibilities The Client Service Specialist delivers high-quality client support while building strong client relationships and ensuring timely issue resolution. Provide superior customer service for Moodys ...

successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous … experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on building long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … Disaster Recovery Networking Fundamentals VLANs, VPNs, Routing and Switching PowerShell Technical Troubleshooting You should also possess: Strong problem-solving skills. Excellent communication skills. Good customer service skills. Strong documentation abilities. Attention to detail. A proactive and organised approach to work. Desirable Experience Experience with any of the following ...

includes, but is not limited to, the following activities relating to ASL environmental monitoring systems: Development of design documentation (including drawings) in accordance with customer requirements and contracted scope of supply. Development of test protocol documentation Specification and ordering of parts from third party manufacturers, where necessary Configuration … application software, Windows operating system and associated PC hardware Installation and commissioning of hardware, software and electrical components at customer sites Execution of Factory Acceptance Tests and Site Acceptance Tests Provide supervision and control of all activities for assigned projects Co-ordinate with customers and sub-contractors to schedule ...

Site Service Engineer CT & X-ray Imaging Systems Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical systems backgrounds to join a market leading supplier of CT Computed Tomography imaging systems Overall Earnings £60,000 Basic Salary £44,000 20% Shift Allowance … Call Allowance Overtime Mileage Full Product Training Phone, Laptop Holidays The Role – Service Engineer, CT Imaging Systems This market leader seeks to recruit a technically motivated and customer focused Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated ...

Service & Maintenance Engineer Location: Manchester Employment Type: Permanent, Full-time Salary: Competitive, dependent on experience About the Role Our client is looking for an experienced Service & Maintenance Engineer to join their growing team, covering commercial and industrial sites across Manchester. This is a field-based role focused … systems. You will play a key role in ensuring systems remain operational, compliant with relevant British Standards and manufacturer requirements, and continue to meet customer needs throughout their lifecycle. The ideal candidate will have strong technical and fault-finding skills, a proactive approach to problem-solving, and excellent customer ...

Title: Customer Service Operator Location: Newcastle Under Lyme Hours: Monday to Friday About Your Company: My client, has a friendly and welcoming office and are looking for a detail-oriented individual to join our team on a full time basis. The office is a fun place to work ...

Following a promotion, we are recruiting for a proactive and customer focused 1st Line Support Engineer to join our Service Desk team supporting the delivery of our On Demand Service Desk offering. This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution … flexibility of working from home on Thursdays and Fridays. Day to day responsibilities: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs ...

Sales and Supply Chain departments through effective administration, ensuring smooth operations, accurate record-keeping, and excellent communication with clients and internal teams. Duties Receiving Customer Orders Creating Sales Orders and processing within ERP System Arranging Transport with the haulier Liaising directly with Customers/Customer Service Support … Liaising with our QA Team on batch/product release Responsible for checking Transport Invoices for payment Responsible for individual Customer Account forecasts Responsible for checking Product Shelf Life on a weekly basis and reporting to Line Manager General Admin Requirements Proven experience in sales administration or related administrative ...

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst … exact responsibilities will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user ...