51 to 75 of 123 Customer Service Jobs in the North West

wide range of hardware, software, and clinical critical systems, providing both face to face and remote assistance to colleagues. Working in a fast paced, customer focused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose. … Through your technical expertise and clear communication, you will help colleagues deliver life saving services every day, while contributing to service improvement, projects, and the overall resilience of NHSBTs IT infrastructure. Main duties of the job Your responsibilities will include: You will be required to install, configure and support ...

Support Engineer An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions. Key Responsibilities Deliver technical support by managing and resolving … service tickets in line with agreed SLAs Handle both initial and escalated support requests, ensuring high levels of customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop ...

Field Service Technician (Hardware Break/Fix) Liverpool Location: Liverpool Skill Level: Level 2 Technician Start Date: asap Travel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

within a demanding support environment. We are looking for a flexible individual and someone who is passionate about IT, and providing excellent levels of service to Trust staff. This is a great opportunity to work within a fast paced and exciting environment that is continually changing on a monthly … support functions in all aspects of IT within the Trust. Specifically, for the Local Area Network (LAN) and Wide Area Network (WAN) including the Service Management of all desktop, laptop and mobile devices over a multiple sites. Typically, this is achieved via the Service Desk function within ...

Description Field Service Technician (Hardware Break/Fix) – Liverpool Location: Liverpool Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £150.00 Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment. Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. Conduct ...

Line IT Support Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue … supporting ongoing system improvements across the organisation. Key Responsibilities Respond to support requests via phone and email, logging and tracking incidents in the IT service system. Diagnose issues, provide solutions, or escalate to third-party vendors and internal teams as needed. Support desktop environments, business systems, and user account ...

Directory, DNS, DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What Youll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with … ticketing systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service ...

delivery of high-quality IT services. The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work. … Completing assigned tasks within agreed timeframes Supporting internal and external project managers with project-related activities Undertaking NSR tasks to agreed deadlines Delivering exceptional customer service and user support Key Skills & Experience: Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings Experience ...

Client Response Team Operator/Help Desk Coordinator Location: Haydock Salary: £27,500 per annum Our client,Facilities Management (FM) service provider, is seeking a proactive and customer-focused Client Response Team Operator. Working across multiple contracts including retail, fast food, nurseries, energy providers, and MOD sites, they … effective response for a range of clients across the UK. Youll coordinate engineers, manage workloads, and maintain excellent communication to deliver high-quality service around the clock. Key Responsibilities Act as the first point of contact for clients, logging and managing maintenance queries. Use the in-house CAFM system ...

full resolution Ensuring consistent communication and updates to stakeholders Supporting and learning bespoke internal systems to deliver accurate solutions Maintaining high standards of service across all interactions What we're looking for in a Helpdesk Operator Previous experience in a support, service desk or customer-focused role … High attention to detail when logging and resolving issues Confidence using systems and learning new platforms If you're ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now. Apply now by sending your CV. ...

execute strategies to achieve sales targets. Negotiate contracts and close deals to drive revenue. Market Research & Analysis Analyse market trends, competitor activities, and customer needs. Provide insights to inform product development and pricing strategies. Proposal Development Prepare and deliver compelling presentations and proposals. Collaborate with internal teams to create … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

support team. This is a hands-on, site-based role where you’ll provide deskside support for a wide range of IT incidents and service requests. Working in a fast-paced environment, you’ll play a key role in keeping users productive by resolving hardware and software issues quickly … with users, and being part of a collaborative IT team—this role is for you. Key responsibilities: Providing deskside support for IT incidents and service requests Diagnosing and resolving hardware and software issues across desktops, laptops, printers, and mobile devices Performing break-fix repairs and delivering quick, effective solutions ...

days in the office per week. About you: You have experience in a similar Technical Support/EUC/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows Desktop … have experience with device management and application packaging You have PowerShell scripting skills You're collaborative and pragmatic with great communication and customer service skills What's in it for you: Salary to £45k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find ...

accounts, and permissions Escalate complex issues to 2nd Line/3rd Line support where required Maintain accurate documentation and system records Deliver clear, professional customer service at all times Skills & Experience Previous experience in a 1st Line Support Engineer , IT Support, or Service Desk role (or strong … experience) Good working knowledge of Windows OS and Microsoft 365 Basic understanding of networking, Active Directory, and user management Strong communication skills and a customer-focused approach A desire to learn, develop, and progress beyond 1st Line Support Engineer level What’s on Offer £27,000 base salary Annual ...

FRENCH SELECTION (FS) French or Spanish speaking Customer Support Location: Runcorn Salary: £27,500 Ref: 1209FS To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 1209FS The Company: Very well-established company with many different operations. Main duties … Provide technical support to service users The Role: - Answer customer enquiries in real time - Diagnose and resolve faults across the network - Maintain and monitor equipment and systems, carrying out routine checks and incident response - Document and communicate technical issues clearly, using ticketing/monitoring tools - Liaising with internal ...

expenses covered! The duties we see the candidate taking on over the first 13 months includes the following: Provide support and high-level customer service to staff in a remote capacity, responding to IT queries via phone, email, and ticketing systems, owning tickets through to resolution Troubleshoot … Closing Date Monday, 25th May 2026 Start Date Thursday, 4th June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Capable or strategic thinking ...

digital and face-to-face resolution Escalating upwards to 3 line where necessary Maintaining accurate ticketing records and support cases A strong focus on customer service, driven by quality-oriented support and strong internal and external relationships Works closely with managers and other business stakeholders to support wider ...

What You Will Do: Execute assigned desktop support tasks efficiently within specified deadlines Support project initiatives alongside internal and external project managers Perform Network Service Requests (NSR) tasks in accordance with established timelines Provide outstanding customer service, demonstrating strong communication skills Maintain and troubleshoot Windows environments, including ...

product, and other departments to clearly describe the root cause of issues (involving databases, systems, or application logic) and drive problems to resolution Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities Requirements … Ability to read and understand Java application code logic to assist in log analysis and issue identification Familiar with networking fundamentals and common application service architectures Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills Preferred Qualifications (Advantages): Familiar with using ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS , , , , This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed ...

will be responsible for delivering day-to-day technical support and maintenance for production and development systems, ensuring smooth IT operations and effective service delivery. The position involves both onsite and remote support across a range of technologies. Key Responsibilities Provide Level 1 and Level 2 technical support … Diagnose and resolve desktop hardware faults Provide mobile support (iOS and Android) Offer basic printer setup and maintenance support Maintain a high standard of customer service and timely issue resolution Requirements Proven background in IT support within a corporate or enterprise environment Strong technical knowledge of Windows ...

schemes under administration, as well as overriding pension legislation. - Treating information security with the utmost respect, dealing appropriately with sensitive and confidential information within Service protocol/guidelines. - Supporting service provision as appropriate and undertaking other duties commensurate with the post. - Interfacing admissions (new starters), personal changes, changes … preparation of annual benefit statements and the actuarial valuation of the pension fund. - Responding to member queries promptly, both written and oral, ensuring that service level targets and deadlines are met in this area. What we need from you: - Practical working experience in a financial/pensions or other ...

services team and motivate those around them. They are based inPreston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Software Support Engineer will be responsible … Software support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify … assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary ...