26 to 50 of 110 Customer Service Jobs in the North West

include: Monitoring and supporting customers through a ticketing system, including escalating issues to senior team members where appropriate. Configuring hardware and software to meet customer requirements. Diagnosing and troubleshooting monitor, computer and network issues. Supporting customers with IT queries and technical problems. Setting up and maintaining security policies, including … from: Dedicated mentoring and support from experienced IT professionals. Hands-on experience in a real IT support environment. Opportunities to develop your technical and customer service skills. Progression opportunities as you develop your knowledge and experience. Salary reviews. The opportunity to build a long-term career in IT. ...

Field Service Engineer, Medical X-Ray Systems Basic Salary £50,000 To £55,000 Depending On Experience On Target Earnings £70,000 Car Allowance £7,000 Overtime Excellent Benefits Package Opportunity to use train and underground (full expensed) when applicable **Excellent opportunities for experienced X-ray Medical Imaging Field … Service Engineers to join a market leader in sophisticated medical imaging systems, offering first class opportunities for career development** The Role - Field Service Engineer, Medical X-Ray Systems Following expansion, they seek to recruit a customer focused and technically motivated Field Service Engineer responsible ...

escalate to resolver groups as needed to deliver an effective, efficient service. Provide deskside and remote IT support to the business user base. Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution Troubleshooting … Adhering to change control best practice Maintain knowledge base What we're looking for: Experience working in a support role within a managed IT service desk function Windows 11 operating systems Anti-malware solution support Problem solving and troubleshooting skills Understanding of security principles and endpoint solutions Excellent written ...

Opportunity This role supports the delivery, running and ongoing improvement of CRM, customer data, customer service and customer engagement platforms, keeping engineering standards, data governance and platform security tight. You'll work with business stakeholders, architects, product owners and engineering teams to design, build and support ...

Permanent, Full Time An exciting opportunity has arisen to join us as an First Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

Title: Service Desk Analyst Location: Chester UK (Hybrid) Employment type: Contract Inside Ir35 JD for the role: Note: The client is looking for someone who can speak both English and German fluently. Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk … Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution ...

design and optimize rapid, efficient factory layouts. Advanced Planning & Scheduling: The "brain" of the factory, helping manufacturers schedule their production perfectly to meet customer demands. Manufacture Execution Systems (MES): The software that monitors and controls the actual manufacturing process on the factory floor in real-time. Consultancy, Training & Professional … software modules, training, or consulting services. Learn and Grow: Actively participate in training sessions to become an expert on our software portfolio, service offerings, and sales methodologies. Customer Engagement: Understand customer challenges and explain how our digital manufacturing solutions and services can solve their pain points. Collaborate ...

Service Desk Analyst Liverpool/Remote (1 day per week on site) 6 Months + (Possibility to go permanent) £150 per day (Inside IR35) An experienced IT Service Desk Analyst is required for our legal client, to join a busy IT team on an initial 3-month contract. … This role will be responsible for providing high-quality 1st and 2nd line support, resolving incidents and service requests, and delivering an excellent service to end users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting ...

tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service ...

excellent opportunity has arisen to work for our established client as an DI Field Service Engineer covering the North Pennines/North West area. Successful candidates will need experience of working in UK Hospital environments with relevant equipment/OEM training. As the DI Field Service Engineer … will be responsible for: Provide comprehensive maintenance and service for DI equipment on multi-vendor systems. Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK. Complete and maintain all administration and documentation in allotted time, to ensure smooth ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful ...

This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You'll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range … maintenance tasks. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Maintain clear documentation and contribute to improving support processes and service delivery. Experience & Capabilities At least 2 years' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly desirable. ...

process. Creating and maintaining accurate records of Infrastructure services and assets, including documentation. Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management. Participation in Service Transition process and activities. Working within a team or independently to create and implement technical changes. … Identifying service inadequacies and contributing to the Customer Service Improvement Plan. Maintaining understanding of current and emerging infrastructure technologies. Working closely with CSOC in the event of received intelligence or Cyber-Attack. Any other duties commensurate with the grade or deemed appropriate by the Local Chapter Lead ...

Role : Field Service Engineer - Photocopiers Location: Manchester/North West Are you an experienced Field Service Engineer with a MFD/photocopiers exposure . This is a superb opportunity to join a respected and forward-thinking print solutions provider, supporting a diverse client base across the North West … region. You'll be part of a professional service team known for its technical excellence and customer-first approach, delivering expert maintenance, fault diagnosis, and installations for premium print technology. Role: Responding to service calls and performing repairs on MFD equipment Diagnosing faults and carrying out effective ...

fire alarms; CCTV, IT networks, AV and access control systems. Due to continuous growth, we are seeking a dedicated, meticulous, highly motivated, and customer-focused Security Systems Engineer to join our close-knit, highly regarded engineering team that handles high-standard installations, preventative maintenance and fault finding across both … station monitored), CCTV networks, access control systems, fire protection, and automated gates/barriers. Maintenance & Fault Finding: Provide routine preventative maintenance and rapid reactive service support, troubleshooting system issues efficiently. Customer Relations: Represent the company professionally on-site, providing exceptional customer service in line with ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across the Liverpool area. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible … visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally ...

Specification: Field Service Engineer (FSE) Location: UK-wide and International Travel Salary: Up to £50,000 per annum Hours: 40 hours basic per week, with flexibility to work up to 60 hours Working Pattern: Days Sector: Packaging Machinery/End-of-Line Automation The Opportunity We are looking … motivated and technically capable Field Service Engineer to join a growing engineering team specialising in end-of-line packaging machinery and automation systems. This is an excellent opportunity for an engineer with a background in packaging machinery, ideally with at least one year of experience following completion ...

Opportunity We are currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will … responsible for visiting customer locations to complete hardware repairs on Lenovo laptops, desktops and other IT equipment. The role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team ...

Time (36.25 hours per week), Permanent Shape and lead a high-performing IT support function Rochdale Boroughwide Housing is looking for an experienced and customer-focused IT Support Manager to lead the day-to-day delivery of our IT Service Desk. This is an excellent opportunity … hands-on IT professional who combines strong technical knowledge with a passion for service excellence, continuous improvement, and team development. This is a full-time, permanent position based in Rochdale, therefore it is essential you are currently located within a reasonable commutable distance of Rochdale. We offer a flexible ...

ensure continual improvement. Applications and Technology Support Analyst Person Requirements: A Level standard or Equivalent ICT Related Degree is desirable Strong commitment to customer service excellence. Demonstrates drive and resilience Proactive approach to work. Self-starting and self-motivated. Performance Focused. Focus on getting things done. Team player … ensure solutions benefit the company as a whole. Communication and documentation skills Demonstrable experience of implementing or using systems to improve performance, usability or customer experience. Proven experience of business improvement processes, A clear understanding of the role of ICT in service delivery. Good understanding of best practice ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure. The role is based in Carlisle with occasional travel to supported … Acting as the first point of contact for IT support requests via telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle ...