26 to 50 of 84 Customer Service Jobs in Wales

Customer Service & Operations Technical Solutions Consultant Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences? Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact? About the Business: LexisNexis Risk Solutions … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

deployments, working independently to enhance user experience through innovative combined solutions. The position involves managing the complete solution lifecycle from requirements analysis through in-service support, covering areas such as Contact Center integrations, custom solutions and reporting, Professional Services Tools configuration, IVR web interfaces, workflow automation, and API-based … solutions Estimate the effort associated to custom developments, on which official quotes will be based Execute project-based deliverables: Assist in creating and obtaining customer approval of the Solution Design Document (SDD), which includes: Inter-system messaging formats and required protocols Database schema and field definitions Process & call flow ...

lead the analysis, development, implementation and ongoing support of digital systems, promote smarter ways of working, and provide expert advice and solutions that improve service efficiency, data availability and customer experience. Key Responsibilities Lead the management, support and development of business-critical and operational digital systems, ensuring they … system requirements, providing technical advice and forward planning to ensure robust and resilient solutions. Develop and maintain effective working relationships with colleagues, elected members, service users, external organisations, suppliers and other stakeholders. Provide technical leadership, training, guidance and support to users and colleagues, promoting effective system use and smarter ...

committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find … levels. Enthusiastic determined and self-motivated. Ability to work on own initiative as well as part of a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure ...

like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.**Job Purpose** This role demands deep expertise … client platforms and optimize queries for analytics and updates.**Required Skills and Experience*** Extensive experience developing and customizing Microsoft Dynamics 365 CRM solutions: + Customer Service Module + Sales Module + Field Service Module + Marketing/Commerce Module* Previous experience working with Azure Cloud technologies ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve … savings product at the perfect moment, helping customers manage their spending, or simplifying financial planning, our work makes banking smarter, more intuitive, and truly customer-first. What you’ll be working on: As a Lead Machine Learning Scientist, you'll be a technical leader and individual contributor. We have ...

Commercial The EU AI Act reaches an important milestone on 2 August 2026 , when new transparency requirements take effect. These include obligations affecting certain customer-facing AI systems, chatbots, deepfakes and AI-generated or manipulated content. Although the implementation dates for substantial parts of the high-risk AI regime … outputs are used there. Technology and SaaS providers are the clearest examples, but businesses using AI in recruitment, workforce management, healthcare, financial services, education, customer service or content creation may also need to consider their position. Businesses should now: identify where AI is being used across the organisation ...

opportunity has arisen for a Product Support Application Specialist to join one of our longstanding clients, a leading global healthcare organisation. This is a customer-facing, field-based position , supporting laboratories across South Wales with diagnostic systems, training, troubleshooting and technical support. Full training and induction will be provided. … South Wales Biomedical Scientist or laboratory experience required Own vehicle and UK driving licence required Experience within diagnostics or pathology laboratories advantageous Strong customer service and communication skills Comfortable in a customer-facing role Must be happy to travel throughout the region and across mainland UK Flexibility ...

will be responsible for supporting and enhancing our ATM switching platform and related payment applications, ensuring high availability, performance, and compliance with agreed service levels. Working closely with internal stakeholders and third-party suppliers, you’ll help deliver new features, resolve technical issues, and contribute to the ongoing improvement … support system functionality Prepare and maintain ATM downloads, configurations, and screen updates Act as a technical point of contact for internal stakeholders, supporting excellent customer service Identify areas for improvement and contribute to continuous enhancement initiatives Participate in an out-of-hours on-call rota Maintain accurate technical ...

Leading cross-functional improvement projects from discovery and process designthrough totesting, implementation,adoptionand benefitrealisation. Developing clear business cases, deliveryplansand success measures, using operational, financial, customer and colleague data todemonstratevalue. Identifyingwhere approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security,privacyand responsible AI requirements. … solving skills. Experience working across functions and influencing senior stakeholders without direct authority. Commercial awareness and the ability to connect improvements to cost, productivity, customer service,qualityand risk. Experience supporting the adoption of new systems,processesor ways of working. A practical understanding of automation, generativeAIand agentic AI, including ...

strategic growth. Present, pitch, and close: Create compelling proposals, deliver presentations, negotiate terms, and win deals. Collaborate internally: Work with engineering, marketing, operations, and customer service teams to ensure client needs are expertly met. Report with confidence: Provide accurate sales forecasts, pipeline updates, and key performance insights. Represent … technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries ...

well as the management of the business and client database systems. Key Responsibilities We are looking for someone to: Provide a front-line telephone service to both internal and external customers Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client … accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time Ensure the collation, co-ordination and distribution ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … making business banking fairer, simpler and more transparent. Monzo Business Banking is fast-growing, is the UK's most recommended business account for overall service quality. We recently hit 1 million customers and are used by 1 in 6 UK SMEs. We want to help businesses spend less time ...

running of the practices, including some data inputting. The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate. The post holder will also be expected to work at other Health Board … managed GP practices in the west area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr ...

embody our core values. To be a successful Shop Manager, what will you need? Retail experience at supervisory level. You can deliver outstanding customer service and are comfortable with organisational and cash handling duties. To know how to get the best out of people. With proven management skills … Tickets for Good, and more. Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App. Learning & Development: A range of career and learning opportunities. Will Writing Service: Access to a free will writing service. Death in Service : A tax-free lump sum paid to your beneficiary in the event ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … into clear, measurable actions to progress across UK Operations, EU Operations and Controls. In this role you will build strong relationships with leadership across Customer Operations, EU Operations, Controls, Finance, Tech disciplines and the wider Monzo team, working collaboratively to help build and deliver on our Group COO strategy ...

work of our consultant team to ensure technical deliverables are completed on time and to the required standard, while maintaining a high degree of customer satisfaction within a defined commercial framework. If you enjoy the challenge of managing competing priorities, love working closely with customers, and want … improve project delivery processes, sharing insights, gathering feedback, and helping to embed consistent best practice across the organisation Experience Very positive approach and great customer service 1+ years of experience in a project management or similar delivery role PRINCE2 Practitioner, PMP, or equivalent project management qualification (or working ...

corporate benefits package. Account managers who prefer managing existing relationships over new business acquisition. Candidates looking for a relaxed entry-level position or structured customer service environment. Anyone who has not operated in a commission-driven, self-generated pipeline role before. Ready to Build Your Own Commercial Portfolio ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve … scams are usually some of the largest cost line items in a bank's P&L. We have a major influence on the overall customer experience and it’s our duty to keep our customers safe. The work we do results in directly measurable customer or company benefit ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … suite of credit models, covering critical business disciplines such as credit strategy and impairment. You'll have a particular focus on models used for customer-level decisioning and defining our credit strategies - such as underwriting scorecards, origination PD models and Net Present Value (NPV)/unit economics models - across ...

management solutions to some of the world’s most respected companies. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. The Opportunity We are seeking a skilled Electrical Bias Engineer to join our dynamic team. This role is ideal for someone with … electrical systems. Familiarity with emergency response protocols. Authorised Person certification (e.g., AP15/12). Water hygiene knowledge (L8). Strong communication and customer service skills. Why Join Us? Work with a global leader in real estate services. Be part of a supportive and professional team. Opportunities ...

years experience working within a project management or similar environment. Experience managing projects with multiple stakeholders, competing priorities, deadlines, and budgets. Strong customer service skills with a positive, professional, and solutions-focused approach. Excellent verbal, written, communication, and presentation skills. Strong organisational and time-management skills, with ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems ...

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve ...